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USER GUIDE - Essential Brands Group

1. USER GUIDE ww Page Left Intentionally Blank V IY coffee express Index ESSENTIAL BRANDS GROUP WARRANTY DETAILS AND REGISTRATION CLEANING PROCEDURES BEFORE CALLING FOR SERVICE Contact Details Page Left Intentionally Blank ESSENTIAL BRANDS GROUP Essential Brands Group have designed their own unique blends of vending milk amp chocolate to maximise flavour profiles and increase the performance and reliability of your ILC Express System delivering unrivalled taste and quality when used as directed Our Australian designed Fluid Bed Roasting Plant has its own unique roasting technique with the view of optimizing the desirable aspects and eliminated any unfavorable characteristics producing less carbon emissions than 99 9 of the Roasters on the market The A grade beans we use are sourced from the highest quality producers throughout the world then roasted in house for the ultimate in freshness and taste all roasted beans pass through our customized De Stoning System removing any stones or foreign objects that may cause damage to your ILC Express System grinder WARRANTY Vy a ey C gt OF Fe ee ki For Sales in Australia and New Zealand ONLY express _ lf You have purchased a separate extended warranty from an Authorised Supplier then please refer to that warranty for terms and conditions as that warranty has been sold separately and independently from Us
2. In this Warranty Australian Consumer Law means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 Cth Authorised Repairer means a repairer authorised by Us to repair the Goods Authorised Supplier means the authorised distributor or retailer that sold You the Goods in either Australia or New Zealand Goods means the equipment accompanied by this Warranty and purchased in You in either Australia or New Zealand New Zealand Consumer Law means the New Zealand Consumer Guarantees Act 1993 We Us Our means Essential Brands Franchise Systems Pty Ltd ACN 095 453 937 You means the consumer and the original purchaser and owner of the Goods CONSUMER LAW NOTICE Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure The benefits under Our Warranty are in addition to other rights and remedies which You have under either the Australian Consumer Law or the New Zealand Consumer Law in relation to the Goods and services WARRANTY PERIOD 1 We provide You with a one 1 year Warranty from the date of purchase by You of the Goods 2 The Warranty Per
3. hooked up to a single phase 230v circuit with appropriate CCT breaker installed Blown fuses damage to boards transformers voltage regulators coils wiring etc caused by voltage supply outside of the 205v 240v range are not covered under this Warranty Computer boards voltage regulators transformers or other electrical component damage caused by power surges or electrical storm damage is not covered under this Warranty 2 WARRANTY CONDITIONS 14 The Goods must be used and maintained and serviced by You in accordance with our user manual provided with the Goods 59113 15 This Warranty requires You to a use the water conditioning system specified b use the specified milk quality c where required use a suitable milk refrigeration system d use the specified coffee beans mix roasting e ensure the Goods are cleaned daily weekly and cleaning procedures are followed as specified f replace water filters as recommended g ensure the Goods are serviced as recommended 16 This Warranty will be immediately void if a the serial number or appliance plate or warranty seal is removed from the Goods or altered or defaced in anyway b the Goods have not been purchased from an Authorised Supplier c the Goods have been serviced or repaired by a person or company other than by an Authorised Repairer or where non approved replacement parts have been used 17 The proper functioning of the Goods is only guaranteed by Us
4. with the use of Our products which are sold through authorised product suppliers 18 If You make a claim under this Warranty We may refuse it if the defect claimed by You has arisen for reasons other than faulty or defective materials or workmanship You will then be liable for all costs associated with such claim WARRANTY EXCLUSIONS 19 This Warranty does not apply to a Any defect in the Goods resulting from physical damage accident misuse abuse improper maintenance or service or operation of the Goods or non compliance with Our user manual which is due to any act or omission by any person other than Us or an Authorised Supplier or an Authorised Repairer b repair of cosmetic appearance of the Goods c normal wear and tear of the Goods for example on parts such as grinding disks mixer seals of all types lighting elements coffee strainers lines milk and coffee filters inside the Goods filter for water conditioning pump heads milk and coffee panelling drip trap and product buttons external damage not an exhaustive list d the original installation of the Goods including factory settings is modified without Our authority for example porcelain glass electrical safety switching devices STB cut out fuses electrical fuses hinges bean container plastic parts subject to external cleaning key and magnetic cards all loosely supplied components and all treated and refined surfaces including paint coat not a
5. EE MACHINE V 19g coffee express IT IS YOUR RESPONSIBILITY TO CLEAN amp MAINTAIN YOUR MACHINE TO AVOID VOIDING YOUR WARRANTY e Empty and wash the Drip Tray daily and wipe up any spillage with a dampened cloth e Check and fill Product Canisters daily taking care not to spill any Product into the machine e Remove and wash Product elbows in warm water dry thoroughly and reassemble with outlets facing down e Remove and wash Mixer Top Mixer Bowl Mixer Body and Body Holder in warm water dry thoroughly and carefully reassemble e When removing Mixer Body twist clockwise and pull forward leaving the outlet hose attached Clean thoroughly making sure that the hose is clear e Remove the Impeller by placing two fingers under each side and pulling forward remove the Mixer Body Holder by turning clockwise 5mm and pulling forward e Clean thoroughly and reassemble carefully aligning the dot on the Impeller with the flat on the shaft NEVER USE ABRASIVES OR SCRATCH THE SHINY SURFACES PLEASE SEE FOLLOWING PAGES FOR ILLUSTRATED INSTRUCTIONS MACHINE NGGUIDE DISMANTLE CLEANING Reposition dispensing spouts amp remove outlet hose Rotate green locking lever anti clockwise until Remove mixing bowl Remove whipper click 7 o clock position blade Rotate green locking Remove mixing plate Thoroughly wash all Clean motor lever anti clockwise components and dry assembly and 6 o clock p
6. and serial number of the Goods detailed description of the fault d have your purchase receipt available which must clearly indicate the name and address of the Authorised Supplier and the date and place of purchase 23 The Customer Service Technical Support operator will provide you with details as to how the Goods will be assessed under this Warranty This could be either a for Us to arrange for the Goods to be delivered to an Authorised Repairer or b for Us to arrange for an Authorised Repairer to attend on site 24 1 the Goods are required to be delivered to an Authorised Repairer You must ensure that the Goods are returned in either the original packaging or in packaging suitable to prevent damage to the Goods We will not accept responsibility for any damage caused to the Goods during transit You must arrange for the Goods to be insured during transit to and from the Authorised Repairer 25 You accept that if you make a claim under this Warranty then We may exchange information about You to enable Us to meet Our obligations under this Warranty 59113 WARRANTY DETAILS TO BE COMPLETED ON INSTALLATION OF EQUIPMENT PURCHASER S COPY Retained with your proof of purchased for your records COMPANY DETAILS ABN ADDRESS DETAILS INSTALLATION SITE DETAILS CONTACT DETAILS PHONE DATE OF PURCHASE MODEL SERIAL AGENT DETAILS AGENT S SIGNATURE CUSTOMER S SIGNATURE CLEANING amp MAINTENANCE OF YOUR COFF
7. e rotation and cleanliness Continued CHECK WATER SUPPLY Is Mains Water turned on or supply Tank full Check Water supply hoses for kinks and blockages Clean Water filters and replace if Water contaminated or pressure reduced Run a cup of Hot Water to check water supply CHECK LCD DISPLAY front panel 1 If Error message showing explain to Service Technician or Supplier Any un usual noises Explain to the Service Technician or Supplier Qualified Electrician Only Remove Back Panel amp check the Fuses marked below amp replace if necessary 1 12A Grinder 2 4A Power 3 4A Board 4 12A Supply THE MACHINE WILL NOT OPERATE UNLESS THE FRONT DOOR IS SECURELY CLOSED If the above does not solve the problem and service is required please contact your agent contact details are in the warranty form in the first instance If your agent is unavailable or can t solve the problem please contact our Customer Service team on the Head Offcie number listed on the back page between the hours of 8 00am to 5 00pm EST Monday to Friday vw IEW COFFEE express Contact Information AUSTRALIA 1300 758 744 NZ 0800 377 733 www iluvcoffeeexpress com au www iluvcoffeeexpress co nz Email info ebg com au ESSENTIAL BRANDS GROUP HEAD OFFICE 32 Hutchinson St Burleigh Heads Queensland 4220 Australia Phone 61 7 5507 5111 Fax 61 7 5522 0679
8. iod commences from the date shown on your purchase receipt 3 You must keep your receipt to validate proof of purchase of the Goods and You must lodge the warranty registration form accompanying the Goods with Us within seven 7 days of installation of the Goods to be able to make a claim under this Warranty Lodgement by You of the warranty registration form is your proof of installation of the Goods WARRANTY TERMS 4 We warrant the Goods against defects in materials and workmanship for the Warranty Period 59113 5 You may not make a claim under this Warranty unless the defect claimed is due to faulty or defective materials or workmanship This Warranty is limited to repair or replacement only Subject to the terms and conditions of this Warranty We may at Our discretion either repair defective parts or replace them with new parts or serviceable parts that are equivalent to new parts in performance at no charge to You 8 Replacement of a part by Us does not extend or restart the Warranty Period 9 All replaced or exchanged parts will become and remain Our property 10 In the event the Goods are replaced during the Warranty Period then the warranty on the replacement Goods will expire on the same date as the Warranty Period on the original Goods which are replaced and the subject of this Warranty 11 This Warranty extends to You only and is not transferable 12 This Warranty does not extend to any Goods purchased by You fr
9. n exhaustive list e the Goods not being serviced as recommended by Us f normal operating and maintenance procedures recommended by Us in Our user manual We recommend that You take the time to familiarise yourself with the operating and maintenance requirements for the Goods 59113 LIMITATION OF LIABILITY 20 As far as the law permits We do not accept liability for any direct indirect or consequential loss damage or other expense caused by or arising from your purchase use or non use of the Goods HOW TO CLAIM UNDER THIS WARRANTY 21 To make a claim under this Warranty please telephone Us on AUSTRALIA NEW ZEALAND Customer Service Technical Support Customer Service Technical Support Luv Coffee Express Luv Coffee Express Ph 1300 304 151 toll free Ph 0800 377 773 Monday Friday 8am 5pm AEST Monday Friday 8am 5pm except except public holidays public holidays HEAD OFFICE HEAD OFFICE LUV COFFEE EXPRESS LUV COFFEE EXPRESS 32 Hutchison Street PO Box 302 449 Burleigh Waters Qld 4220 North Harbour 0751 PO Box 266 Robina DC Qld 4226 Auckland Ph 07 55 075 111 or 1300 Ph 0800 377 773 ESSENTIAL 1300 377 368 Fax 09 448 5103 Fax 07 55 220 679 Email info espressoessential co nz Email info espressoessential com 22 You must provide the Customer Service Technical Support operator with the following a your name contact address email telephone and fax numbers b make model
10. om any person or company other than from an Authorised Supplier 13 No employee or agent of Ours or any Authorised Supplier or Authorised Repairer has any authority to vary the terms of this Warranty Se Parts covered under this Warranty Control PC Pump Grinders Flow Meter Brewing Steam Temperature board Board Unit Valve internal damage Water Steam Grinder Position Transformer LCD Card Internal Refrigeration Boiler Boiler Motors Switches Display Reader components internal damage What is not covered under this Warranty a Any valve that is clogged or damaged by calcium or other solids deposits OR boiler element that is damaged by calcium build up OR boiler seal is damaged by calcium build up OR flow meter is blocked by scale and calcium build up solids is not covered under this Warranty Please note that with a softener filter installed and maintained some solids can still reach the Goods and damage caused by lf the Goods or a part malfunctions due to water quality issues operator abuse or error failing to clean or improper cleaning or lack of cleaning negligence or misuse on the part of the user or through vermin or insect infestation it is not covered under this Warranty Water quality supplied to the Goods is solely Your responsibility lf the Goods are damaged or malfunctions due to irregular voltage or voltage that is too high 240v or too low 205v it is not covered under this Warranty The Goods should be
11. osition Please inspect mixing machine body seal and whipper blade for damage Replace if required AUS PH 1300 458 826 NZ PH 0800 458 826 MACHINE GGUIDE REASSEMBLY Refit mixing plate Reposition Refit whipper Refit mixing bowl green locking locking lever blade being sure aligning water lever to 6 o clock clockwise to to align arrow spout and mixing position the 7 o clock on blade with bowl tabs position flat on motor shaft Push until it clicks Rotate locking Refit top cover Reposition Refit outlet hose lever clockwise and position into dispensing to 8 o clock the vent hole spouts position to lock mixing bowl AUS PH 1300 458 826 NZ PH 0800 458 826 V yg coffee express BEFORE CALLING FOR SERVICE CHECK POWER SUPPLY 1 Is Rear orange Switch glowing 2 Is Front Panel light on 3 Is LCD Read out on front panel functioning CHECK PRODUCT SUPPLY 1 Do all Canisters contain Product 2 Is the Shut Off slide on the Bean Hopper fully open 3 Are the product dispensing nozzles positioned downwards CHECK MIXER amp SUPPLY LINE 1 Check and clean the product Dispensing Nozzles thoroughly dry before re use 2 Remove and Clean Mixer Top thoroughly dry before re use 3 Remove and Clean Mixer Bowl thoroughly dry before re use 4 Remove and Clean Mixer Body with outlet hose attached clean flush and dry 5 While Mixer Body removed check impeller for fre

USER GUIDE - Essential Brands Group

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