VidyoMobile for iOS User Guide Version 1.3
Contents
1. Vidyo Personal Telepresence VidyoMobile for iOS User Guide Product Version 1 3 Document Version 1 3 A Table of Contents e MA COMING eects ateeues ences s scctuet ya ecuueianaceu neues cen ouceaesuasacuessutenees accede se ccehen S secu cceaueeauecdens 1 TECHN Al SOG CIA Ae ONS i E E EE 1 Getting Started with VidyOMObIIe ccsscccccssscccssssccccesccccsssccccessccccesecccssccccescccccesecccsscccceseccccesesccessccosesescoees 3 Getting the VidyoMobile App from the App Store ccccsssseccccessseccccsescccccsessecceceeueeeeeseeaeecesseaueeessuaaeeeessuaaeeeeeas 3 Accepting the Enterprise User License AZre Me nt ssscccccesssecccceeseccecsesececssuseeccessaueeeeeseeueeeessaausceesseaaeeeeseaees 3 Launching the VidyOMObile App sccccssssecceccenssecccseassecccseuseeeccseussecccseuseececseaseesecseuaeesecseuseesecssuaeeteeseusessessenss 5 Logging in to Your VIGVOPOM Ea lass sccsucsretevacsaswasehouadsctesensesveusaed spon totieobiessiedostee NE EREE a e TOE aA REER aait 5 PS TVs rr Mam ME a E A E A E A 7 Config ring the SCT CS a ccecedecnreceycvarcecesanyes covery snedaseecesseeyseersas ENEEIER SENEE NAN EEEE ENESES EEEN 7 Mial Device Sering S eangen E EE EEEE E EE E EEE 8 Ba ckero ndine Seting S spsasseecnsersaccrcespeceystuysouedvens ESE EEEE EEDE ETNEN EA EEEE EEEE E EENEG 8 IN Uy OCS ENS eona E EE E E EE A E EAE A 8 o E A E E E E E A A A A E 9 Searching for a User or Room and Addi2. ve set your camera to be off when you join a meeting or you don t have a camera That s called Self View If others were connected prior to your joining you ll see them on the screen and you ll see your own image Tip To remove your Self View window double tap it to expand it then tap the gt in the upper right hand corner Joining a VidyoConference in Someone Else s Room To join a VidyoConference in someone else s room 1 Ifthe conference is scheduled to take place in someone else s room or a public room use the Search function to find the room as described on page 9 Contacts My Rooms settings 2 From the search results tap on the name of the host to bring up the User Details screen or tap the name of the room to bring up the Room Details screen 3 To join the conference simply tap the Join Room button 17 5 Joining VidyoConferences ui Verizon 2 20 PM Contacts User Details el Remove contact 6 Cynthia Thimme A Ext 1068874 ee Join Room el Direct Call Contacts Tip If you ll be meeting in this room frequently tap the Add to contacts button to add it to your contacts list In the screenshot above the user already has Joining a Conference Using Inter Portal Communication IPC In the past you could not join a conference with someone who was on a different VidyoPortal however with the Inter Portal Communication IPC feature now you can You can use IPC with version 1 2
3. When you double tap an image it dominates the screen and you llsee a 7 anda inthe upper right hand corner of the screen 6 Using VidyoMobile During a VidyoConference If you tap an image s itjoins the Starred group and the turns to f Gold starred participants have precedence over un Starred participants that is those with no star or with a gray star in determining who will appear in the largest tile Preferred mode These are some examples that help illustrate how the symbols work If you have one starred participant that person will always appear in the largest tile regardless of other participants who may speak louder Ifthe number of starred participants matches the maximum number of participants your device can display you ll never see an unstarred participant If there s more than one starred participant those participants will switch in and out of the largest tile according to the loudest speaker among the starred group To remove a participant from the starred group tap on the vw The user will become unstarred Tapping a participant s sends him or her to the dock excluding that person from appearing in the main layout The turns intoan fora user inthe dock If you tap the the participant is no longer exclud ed from appearing in the main layout VidyoMobile enables you to have up to 16 participants in the dock regardless of the device you re using When you ve minim
4. and later of VidyoMobile for iOS as long as you re also using VidyoPortal version 2 2 or later Your organization has the choice of enabling or disabling IPC If it s enabled you ll be notified In addition someone in your IT department or Help Desk should periodically let you know when a domain is added or deleted from the list Before joining a conference using IPC keep the following in mind m In order to join the room of a user on another Vidyo system both systems must have IPC enabled You can t call a user of another Vidyo system directly point to point You can only join their room To join a conference using IPC 1 Inthe Pre Call menu tap the Contacts tab 2 Tap the Search text box 3 Enter the Vidyo address of the person you want to call using this format user_name portal_name Let s say the person you want to call is named Joseph Anthony and he uses the user name joey when making Vidyo calls from his VidyoPortal If he s on a different VidyoPortal from you when you 18 5 Joining VidyoConferences want to call him using IPC you ll have to enter his Vidyo user name joey the sign and then the domain name of his VidyoPortal in this case it s main vidyo com Therefore to call Joey you would need to enter joey main vidyo com When you type in the person s address a contact with that exact address appears below the Search text box on the screen all AT amp T gt 10 20 AM Conta
5. broadband connection or a Wi Fi connection Supported Languages Chinese Simplified Chinese Traditional English Finnish French German Italian Japanese Korean Polish Portuguese Russian Spanish Thai and Turkish Native Video Codec H 264 Scalable Video Coding SVC Video Encoding Up to 480 x 270 Video Decoding Up to 720p Cameras Font and rear integrated cameras Number of participants displayed simultaneously 4 Select and change video devices on the fly Pinch to zoom participants Privacy mode Codec SPEEX wideband audio up to 32 Khz sampling rate Automatic Echo Cancellation Native to device Headsets Device dependent Select change and mute devices on the fly Content Sharing View shared content up to 3 MP Pinch to zoom shared content Receive H 239 data with legacy endpoints via VidyoGateway Management User accounts established at VidyoPortal Global Directory personal speed dial list Presence indication in directory Participant name display option On screen call statistics by participant through toggle Call detail records Client software download from App Store Security Automatic firewall traversal STUN and ICE protocols for NAT traversal E S SLand AES 128 bit encryption with 3 party certificate 2 Getting Started with VidyoMobile This chapter describes the basics you need to know to get started with VidyoMobile It explains how to get the VidyoMobile app from the App Store accept the E
6. information about the My Rooms tab see page 16 The Settings tab opens the Settings screen For more information about the Settings tab see the following section CONFIGURING THE SETTINGS The Settings screen enables you to configure settings for the microphone camera backgrounding and network This screen runs longer than a single screen display the following two screenshots show its entirety when scrolling down wt Verizon 2 19 PM t Verizon gt 2 19 PM Settings Settings Initial Device Settings l l Enabling background operations keeps VidyoMobile running while it is not in the foreground Microphone Network Settings Camera Always use VidyoProxy Backgrounding Background Operations ON v Enabling background operations keeps VidyoMobile running while it is not in the foreground Network Settings Always use VidyoProxy OFF om Settings Settings 2 Getting Started with VidyoMobile Initial Device Settings Microphone This setting enables you to select whether your microphone will be on or off when you first join a conference A lot of people like to enter a conference with their microphone turned off as a courtesy to others especially if it s a large conference If you need to turn your microphone on later you can use the Microphone button on the In Call menu for more information see Under standing the VidyoMobile In Call Menu on page 27 Camera This setting enables you to se
7. john Cancel 1 of 1 results for john Johnny Lee 1 of 1 results for john alwiefr TiylulijojP alsjo F elul sikit ad zixc vlsinimi 2123 space Search 2 Enter the name or part of the name of the user you re searching for and tap the Search button to the right of the space bar on the keyboard You can search for Aperson Search will match the first letters of any of the user s names You can type the entire name of just part of it The search begins automatically as soon as you pause or stop typing To search for user Sherlock Holmes you could type sher orholm but not for example lock To search for user Arthur Conan Doyle you could type art or con or doy All members whose names match 3 Searching what you type will be listed If Arthur s user name was simply Arthur Doyle then typing con wouldn t work Apublic room For example if there s a public room in your system named West Coast Sales you could enter the beginning of any of those three words atl AT amp T 10 31 AM Contacts Room Details ee Add to contacts Tony_Meeting_room Ext 10232341 sl Join Room ia Contacts m A legacy device that your System Administrator has added to your VidyoConferencing system A legacy device is a conferencing system that uses earlier technology One of your company s clients or vendors may use one Your VidyoConferencing system can work with many legacy de vices If you want to ge
8. to receive notification of an incoming call 14 4 Making Point to Point Calls My favorites New call from Dagny Taggart al Answer DAE If you can t accept the call right now tap the Decline button The calling party will be notified that you declined the call ENDING A POINT TO POINT CALL To end a point to point call 1 Tap the screen once to open the In Call menu 2 Tap the red phone icon on the far right O g I 5 Joining VidyoConferences This chapter describes how to join VidyoConferences in your own room or in someone else s room how to join VidyoConferences using Inter Portal Communication or using a guest link how to leave a VidyoConfer ence and how to call legacy devices JOINING VIDYOCONFERENCES Joining a VidyoConference in Your Own Room To join a VidyoConference in your own room 1 Ifthe conference is going to take place in your own room simply tap on your name at the top of the My Rooms screen The My Room screen is then shown If you have more than one room each of the rooms is listed all Verizon gt 9 58 AM My Rooms sx Umair MR1010 umairmeeting dm My Rooms 2 Ifneeded tap the room you want to join 3 Tap the Join Room button 5 Joining VidyoConferences i Verizon gt 2 35 PM My Rooms My Room umairmeeting Ext 998383736282 aea Join Room d My Rooms Youv ll now be in your room and see yourself on screen unless you
9. video quality immediately returns 3 Adjust the camera as needed Tap the arrows to pan or tilt the camera Tap the plus sign to zoom in or tap the minus sign to zoom out If you do not use the camera controller it eventually disappears from the window To make it ap pear again simply tap the window 4 When you are done adjusting the camera tap the camera icon The camera icon turns silver a message saying Disconnecting from the remote camerais displayed and the camera controller disappears from the window 31 6 Using VidyoMobile During a VidyoConference UNDERSTANDING NOTIFICATIONS AND ALERTS This section explains some of the notifications and alerts that you may see when using VidyoMobile Note How notifications and alerts are displayed is dependent upon how you configured your device in your device s Notification Center The Notification Center is available for every app and is not specific to Vidyo Mobile Incoming Call Notifications When the VidyoMobile app is running in the background and you receive a call the message New Call from name of caller appears 32 6 Using VidyoMobile During a VidyoConference Depending on how you have configured your device to show notifications and alerts here s how the mes sage might appear on your locked screen when your device screen is off and the VidyoMobile app is running inthe background 10 17 Mionitay Cache 1 Widyohlobile Hem call r
10. Guest Name field and then click Join If this is your first time using Vidyo on your computer you will be prompted to install VidyoDesktop 2 Tap onthe link circled in blue in the illustration above 3 Tap onthe browser you want to use The Vidyo page appears all Verizon a Vidyo Please press a button to join conference in room umair Join Conference 4 Tap the Join Conference button 5 Joining VidyoConferences The VidyoMobile Guest Page appears all Verizon 2 16 PM VidyoMobile P Vidyo Please enter your display name before joining the room Join Cancel 5 Enter a display name This is the name that will appear on screen when you are in the conference 6 Tap the Join button to join the conference LEAVING A CONFERENCE To leave a conference 1 Justas you would in a call tap the screen once to open the In Call menu 2 Tap the red phone icon on the far right CALLING LEGACY DEVICES A legacy device is as ordinary cell or landline telephone or conferencing system that uses non Vidyo stand ards A legacy device has no personal room Working with legacy devices requires an optional VidyoGate way component be installed in your system You may want to call a vendor or customer who uses a legacy device 1 f a cell phone or tablet has VidyoMobile installed it s not considered a legacy device 22 5 Joining VidyoConferences There are for our purposes two kind
11. ULA launch the app and log in to the VidyoPortal Once you re logged in follow the directions in this chapter to use the Main menu and configure the settings GETTING THE VIDYOMOBILE APP FROM THE APP STORE To get the VidyoMobile app from the App Store 1 2 Search for VidyoMobile using the App Store search function Tap the VidyoMobile icon to install the app as you would for any other iOS application Once the VidyoMobile app is installed you ll be returned to the Springboard Note The same VidyoMobile app works with iPhone iPad and iPod There is no cost to you to download the app However the first time you connect with your organization s VidyoConferencing system an individual license will be deducted from the number your organization has purchased ACCEPTING THE ENTERPRISE USER LICENSE AGREEMENT The very first time you start the VidyoMobile app you ll be shown the Enterprise User License Agreement EULA which you must accept in order to use the app To accept the Enterprise User License Agreement 1 2 Find the VidyoMobile icon in the Springboard Tap the icon VidyoMobile starts The very first time you start the program you ll be given the opportunity to view the Enterprise User License Agreement EULA and accept it Tap the View the license agreement button to read the EULA 5 Tap Accept 2 Getting Started with VidyoMobile 1 54 PM VidyoMobile View the license agreeme
12. cts Q user_name portal name Cancel No results for user name user_name portal name a wielRiT yju tjojP Als p Fial H s k L f z x c vlsinimi 123 Ft se Search The External Call Options page appears 4 Tap the new contact 19 a Verizon 3 07 PM Contacts External Call Options user_name portal name co Ext DICAR Dial to an external non Vidyo user Legacy Call Join Room Dial to a room that is part of another portal Inter Portal Call a Contacts Tap the Join Room button 5 Joining VidyoConferences Remember that the Join Room button is the only way you can use IPC You cannot use the Direct Call button to make an IPC call Joining a Conference Using a Guest Link To join a conference using a guest link You can join conferences as a guest whether you have a Vidyo account or you have no account as long as you are using VidyoPortal version 2 2 or later When you receive an invitation to a VidyoConference open the email using any email program or browser 20 5 Joining VidyoConferences ati Verizon Inbox Vidyo meeting invitation Inbox Umair Aslam 7 days ago to me Show details Hello You have been invited to attend a Vidyo Conference taking place in meeting room umair at Main vidyo com If you do not have an account on this VidyoPortal https main vidyo com flex html roomdirect html amp key sv l4qhY4emceg Please enter your name in the
13. es inai Here s how the message might appear if your device screen is on and the VidyoMobile app is running in the background Mew cal fron umas mil Verizon _ B VidyoMoblle n a vidyeMotiie i App Morg 6 Using VidyoMobile During a VidyoConference If you do not answer the call the message Missed Call from name of caller appears Here s how this message might appear Ee ile Messed call iom umar CT Groupon HDL a Me cai ee VidyoMobile Recording Notification Whenever a VidyoConference is running in the background the notification VidyoMobile Recording ap pears on the screen to remind you that the conference is ongoing and capturing audio This notification does not mean that the call is being recorded 1015 AM Sari regen Chimu Wiis Med fin 7 Getting Help For technical support please contact your Help Desk or System Administrator DETERMINING WHICH VERSION OF VIDYOMOBILE YOU RE RUNNING To determine which version of VidyoMobile you re running 1 Tap the Settings button The Settings screen runs longer than a single screen display The following two screenshots show its entirety when scrolling down ut Verizon gt 2 19 PM at Verizon gt 2 19 PM Settings Settings Initial Device Settings l l 3 Enabling background operations keeps VidyoMobile running while it is not in the foreground Microphone Network Settings Camera Always use V
14. he Search bar 3 Enter the service prefixfor your VidyoGateway and the address of the user you want to contact The service prefix followed by the address is called the dialing string You need to ask your Sys tem Administrator or Help Desk for this information In the screenshot below an example is circled in blue 24 5 Joining VidyoConferences 11 31 AM Contacts Q 8484 748 654 86 Cancel No results for 8484 748 605 4 8484 748 654 86 et a es Note The No results found for message appears because VidyoMobile checked to see if the dialing string you entered is already in the database Of course it isn t You re dialing a legacy de vice and user you Anowisn t in the database But the program doesn t know that so it dutifully searches your contacts for the dialing string and reports back that it couldn t find it t Verizon 3 41 PM Contacts External Call Options 8484 748 654 86 De Direct Call Dial to an external non Vidyo user EZETA Contacts 4 Tap the Direct Call button to connect 6 Using VidyoMobile During a VidyoConference If you re using VidyoMobile in a conference with four other people on an iPad or an iPhone 4S in landscape mode you ll see something like this on your screen Of course on an iPod touch you have a less powerful processor so you re limited to viewing two partici pants at a time You see the most recent speaker and the next most recen
15. idyoProxy Backgrounding Background Operations ON v Enabling background operations keeps VidyoMobile running while it is not in the foreground Network Settings Always use VidyoProxy OFF Gi i Po Settings Settings 2 Tap About The version number is at the bottom of the screen 35 7 Getting Help i Verizon 3 08 PM Settings About VidyoMobile for iOS 2006 2012 Vidyo Inc This product is covered by one or more issued and or pending US or foreign patents or patent applications Please see http www vidyo com patent notices for further information Version 1 2 0 44 dm Joh Settings ACCESSING LOG FILES VidyoMobile for iOS keeps log files lists of things it s done and when it did them For troubleshooting your Help Desk or a Vidyo Customer Support person may ask you to send one or more of your device s log files It s easy to get to them You just need to have iTunes installed on your computer In addition to a MacOs version there s a version for Windows too iTunes is free and available on Apple s Web site To access the log files 1 Plug your device into your PC or Macintosh iTunes should start automatically If it doesn t start it 7 Getting Help j EIT hl lll Summary Info CD Music Movies TVShows Photos 2 Automatically sync new apps Select apps to be installed on your iPad or drag to a specific home screen Drag to rearrange app icons or home screen
16. ining a Conference Using Inter Portal Communication IPC s nseessseeennnsssssreeneessssrrereessssrrerressssererresssss 18 Joining a Conference Using a Guest Link nsesseensesseerssseeersssrrresssreresssrerosssrerosserersssreersssreressererossereessseerees 20 Eain CON N n E E O E E T 22 Calling Legacy Devies eer eee een ee nee ee ee ene ee ee ee ee ene N ieee 22 Calling a User on a Legacy Device That Has Been Added by Your Administrator cccccccesecceeseceeeeseeeeees 23 Calling a User on a Legacy Device That Hasn t Been Added by Your Administrator ccccesecceeeseeeeeeseeeeees 24 6 Using VidyoMobile During a VidyoConference cccssscccsssecccsssccccessccccesscccssccccessccccscccccescsccessccccessccccesesccesse 20 Understanding the VidyoMobile In Call Menu c csssseccccesssceccceesccccsaesscceeseeseeceesaeasecessaeaeecesseaaeeeessuaaeseessaees 27 Changing Viewing MOEG cccccsssecccccesececccaeseccecsueseccesseusececeseeseeeesseaseeeeesaaseeeessansseeeesaaueeeessaauseeeesaaseceessagasess 28 Using Far End Camera Control cccccccssssccccccesseccccsessececcaeesecccseauseceesaeaseceesseaecesseeaeceessuasecessseaaeeeessuaaeeeessagaeeeesas 29 Understanding Notifications and Alerts ccccccsssscccccessececcaescecceaeeececseaeecesseeasecesseeuseeesssansecessuaueeeesseaaeseessaees 32 comine CIl NOUTCIUONS sirinin E E EEE EE onteapenton 32 VidyoMobile Recording N
17. ized people to the dock a new icon appears on the far left of the In Call menu The num ber in the icon s upper left hand corner represents the number of participants you ve minimized to the dock USING FAR END CAMERA CONTROL Far end camera control FECC enables you to pan tilt and zoom the cameras at far end sites as long as those cameras are capable of PTZ To use FECC 1 Double tap on the window of the site whose camera you want to control For example if you want to pan tilt or zoom the camera at the Texas site double tap the window of the participant who is located at that site 6 Using VidyoMobile During a VidyoConference A Vid yoRoom TX Glen NJ q Vaj iati VidyoDesktop Philippines VidyoRoom KS n When you double tap the window the window expands and you see three icons a camera a star and an X in the upper right corner of the window If the far end site does not have a camera that is capable of PTZ the camera icon does not appear 30 6 Using VidyoMobile During a VidyoConference 2 Tap the camera icon The camera icon turns yellow a message saying Establishing connection with the remote camera is displayed and the camera controller appears on the window Note You may notice a slight degradation in the video quality when using FECC This occurs because some of the bandwidth is used to control the camera However as soon as you stop using FECC as described in Step 4 the
18. lect whether your camera will be on or off when you first join a conference If you re joining a large conference where you re not expected to be an active par ticipant you might want to turn off your camera Backsrounding Settings Background Operations This setting enables VidyoMobile to continue to run in the background If you turn off this setting VidyoMobile is disabled when it is in the background ai Verizon 2 19 PM Settings Initial Device Settings Microphone Camera Backgrounding Background Operations ON we Enabling background operations keeps VidyoMobile running while it is not in the foreground Network Settings Always use VidyoProxy M i a Jak Contacts My Rooms Settings Network Settings Always Use VidyoProxy This setting should be set according to the instructions provided to you by your System Administrator or Help Desk 3 Searching A user is anyone registered with your VidyoConferencing system When you add a user to your contact list the user becomes a contact Aroom is any public room which is like an online conference room You can make a room a contact too You can add up to 128 users and rooms to your contact list SEARCHING FOR A USER OR ROOM AND ADDING IT TO YOUR CONTACT LIST To search for a user or room and add it to your contact list 1 Tap the Search field at the top of the Contacts screen The onscreen keyboard is shown all Verizon 10 17 AM Contacts Q
19. ng It to Your Contact List ccccccccsssecccccesecceeceeseceecseeeeceeseaeaeeeessaeeeeeeas 9 Understanding User and ROOM Status ICONS cssssccccccessececcceeseccccseeseccecauasececseuaeceessaeecesssuaeceessaaseeeessageeeeees 11 RIS Fe CMOS T E ENA N E sesso secise Guanes AET TE T E TT T EA A T ET 11 Meeting Room SUQIUS snchccsscsascansubanchensamnsnsweadanmanvacinn santa n ANERE SIINNE EVENE ENEA EEEE ANAS ESNEK 12 Making Point to Point Calls eeeeseseesoseescseescsseccseeccseeccseeccsseccseeccseeccseecsseeccseeccseeccseecsseecsseecsseecsseecsseecseeecseeseseeees 13 Making a Point to Point Call ancacracicicesasnnsdadanssnsacennondedeusiecandonsundadnontaussmesnedateosstderenninnndansiientanbundesmestnansamtundatanstaenteans 13 Answering a Point to Point Callesrissesisnennniesoicoan n E EE A E EAE EO ia 14 Ending a Point to Point Callissreiissnitnn sn aai aa EEE EER EEDE E Ei 15 Joining VidyoConferences essseeseseescseeccseeccseeccseeccosseccseeccseeccseecceeeccseeccseeccseeccseeccseeccseeccseeccseecsseecseeeoseeecsseeesseees 16 Joining VidyoConferentES saci ceesguspeceosesseccsseryaecdeesytacyseessceval EE EEEE EEEN EEEE EEEIEE NE E EENEN 16 Joining a VidyoConference in Your OWN ROOM sssssssesssssrersssreresssreresssrerossererosserersssreresssreressereresseeressseerees 16 Joining a VidyoConference in Someone Else s ROOM sessessssseeressseerosssrerssssrerssserrrsssreresssreressererssserressseerees 17 Jo
20. nt have read and understood the terms of the license agreement Accept E li ic Vidyo Mobile License Agreement Vidyo End User License Agreement including Limited Warranty and Disclaimer of Warranty End User License Agreement VIDYO Inc is a Delaware corporation with a principal place of business 433 Hackensack Ave 6th floor Hackensack NJ 07601 Vidyo IMPORTANT PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY DOWNLOADING INSTALLING OR USING VIDYO OR VIDYO SUPPLIED SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT THIS LICENSE OF THE SOFTWARE IS VALID ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF 2 Getting Started with VidyoMobile LAUNCHING THE VIDYOMOBILE APP Once you have accepted the EULA you can launch the VidyoMobile app To launch the VidyoMobile app 1 Find the VidyoMobile icon in the Springboard 2 Tap the icon VidyoMobile opens to the login page LOGGING IN TO YOUR VIDYOPORTAL To log in to your VidyoPortal 1 Enter the address of the VidyoPortal you want to connect to If you don t know the correct address ask your Help Desk or System Administrator 2 Enter your user name and password ai Verizon 2 18 PM VidyoMobile KEI main vidyo com wue WuEA umair Login alwe Rir yjulijojP Als p F lax s k t 552 x c vje njmy 3 Tap the Login button VidyoMobile opens to the Contacts screen It shows your Contacts under your My Favorites lis
21. otification cccccccccccssssseeccceeceeesssececceecseeeseececeeeesueeseeceeeeeeuuaaseeeeeesseegggseeeeeeeeas 34 Z Gene HO eoa T E TOE O a oO Determining Which Version of VidyoMobile You re RUNNING ccccccesseececceessecceceeseeceeseeueecessueueeeessaaaeeeesseees 35 PCS SU LOE FIGS serino anni T EAE E EEEO E ET 36 2011 2013 Vidyo Inc All Rights Reserved Patent http www vidyo com about patent notices VIDYO the VIDYO logo and the VIDYO family of product marks are trademarks of Vidyo Inc All other trademarks are the property of their respective owners All specifications subject to change without notice system specifics may vary All images are for representational purposes only actual products may differ 1 Welcome Welcome to the world of mobile VidyoConferencing The age of high quality mobile audio video person to person calling and teleconferencing has arrived And VidyoMobile for iOS makes it possible Your organization has decided to join the revolution using Vidyo s products and services The purpose of this guide is to introduce you to VidyoMobile and to show you how it works Vidyo s VidyoPortal and VidyoDesktop products enable you to have VidyoConferences with other users from your desktop VidyoMobile extends that capability to your Apple iPhone iPad and iPod touch There s also a version for Android VidyoMobile offers everything you need to make your video calls and conference
22. owner can tell you the PIN in person email it to you send it via SMS and so on Locked and PIN Protected Room For the truly security conscious user the room is both locked and PIN protected 12 4 Making Point to Point Calls This chapter describes how to make answer and end point to point calls MAKING A POINT TO POINT CALL To make a point to point call 1 From the Contacts tab tap on the name of the contact you wish to call or run a search for the per son if they re not already on your Contacts list The person s User Details page opens 2 Tap the Call Direct button When the person you re calling answers you ll see their camera s view and your camera s view To make either image fill your entire screen simply double tap it 13 4 Making Point to Point Calls If the person you called declines your call you ll get a notification Tony awh Ext 102231 Tony has declined the call OK If you get declined don t take it personally Tap the OK button and move on Maybe the person is on the phone talking to your boss about getting you a raise You never know ANSWERING A POINT TO POINT CALL When you receive a call you ll hear the distinctive VidyoMobile ringtone and a dialog box will pop up an nouncing the call To answer a point to point call 1 Tap the Answer button and yov ll be connected Note VidyoMobile must be running in the foreground in order for you
23. s File Sharing The apps listed below can transfer documents between your iPad and this computer Apps VidyoMobile Documents VidyoMobile_20110809_190321 log Yesterday 7 04 PM gt VidyoMobile_20110809_190643 log Yesterday 7 07 PM VidyoMobile_20110809_190747 log Yesterday 7 09 PM VidyoMobile_20110809_190949 log Yesterday 7 10 PM VidyoMobile_20110810_101602 log Today 4 42 PM J Top 25 Most Played Capacity 13 54 GB Photos p Other 0 01 GB 0 23 GR Select your device from the DEVICES list on the left Scroll down to the Apps section of the window Tap VidyoMobile Drag one or more of the log files listed under VidyoMobile Documents to your desktop Now you can email the requested log files to your Help Desk or Vidyo Customer Support 37
24. s as effective as possible You can use familiar iOS gestures like pinch to zoom and swipe to pan When you re in a call you can see the names of the other participants overlaid on each person s image You can see which users are online whether a conference room is occupied and whether it s locked or requires a PIN to enter You can manage your contact list You can see what other participants are sharing from their desktops like an Excel spreadsheet or Slide You can switch between the front and rear cameras and you can turn your camera off VidyoMobile uses H 264 Scalable Video Coding SVC which enables natural affordable high quality video to work over the Internet LTE and 4G networks In addition VidyoMobile automatically adjusts to changes in your available bandwidth and processing power Depending on which device you re using you can en code send video in up to VGA resolution and decode receive video in up to 720p HD resolution TECHNICAL SPECIFICATIONS Specification Description Supported Operating iOS version 4 3 and later Systems Supported Devices iPhone 3GS 4 4S and5 iPod touch 4th and 5th Generation iPad 1st 24 3 49 and 4t Generation iPad mini Recommended Dual core processor such as ARM Cortex Ag 1 GHz 512 MB RAM Configuration 1 Welcome Specification Description Supported VidyoPortal version 2 2 and later Vidyoconferencing Systems Connectivity Your mobile
25. s of legacy devices Your System Administrator can add a legacy device to your system by entering all of the calling information required to call the device You can also call a lega cy device whose information hasn t been added to your system if you know the legacy device s calling in formation Calling a User on a Legacy Device That Has Been Added by Your Administrator To call a user on a Legacy device that has been added by your administrator 1 Inthe Pre Call menu tap on the Contacts tab 2 Tap the Search bar 11 30 AM Contacts 4 of 4 results for lo local a locked Lois_Lane_at_Daily_Planet Lori Griffin lo gt a r Contacts Settings 3 Start to enter the name your System Administrator has given to the person who uses the legacy system you want to call 4 Tap the contact as soon as he or she shows up in the search results Once you tap the name the Legacy Device Details page opens 23 5 Joining VidyoConferences al AT amp T gt 10 22 AM Contacts External Call Options Lois_Lane_at_Daily_Planet f Ext 324 234 345 234 DIENE Dial to an external non Vidyo user ERZES AO Contacts 5 Tap the Direct Call button to connect to the contact at the legacy system Calling a User on a Legacy Device That Hasn t Been Added by Your Administrator To call a user on a legacy device that hasn t been added by your administrator 1 Inthe Pre Call menu tap on the Contacts tab 2 Tap t
26. t and a Search field at the top so you can find other users Note Your system might require your VidyoMobile device to access your company VidyoPortal us ing what s called a Web Proxy If it does your System Administrator or Help Desk will let you know how to set up a Web Proxy on your device 2 Getting Started with VidyoMobile ut Verizon 2 18 PM Contacts My Favorites Cynthia Thimme Gary Cooper Jaya Allamsetty Kobi Alaluf Mark Williams Paul Dimayuga Contacts If you pull down your Contacts list or a Search list it will force the list to refresh as shown below This screenshot was taken a moment after the list was pulled down wi Verizon 6 2 19PM Contacts Loading Updated 1 seconds ago My Favorites Cynthia Thimme Gary Cooper Jaya Allamsetty Kobi Alaluf Mark Williams o Contacts Hint Your contact list refreshes every minute or so to show you who s online and offline If you want to check it right now just tap and drag down anywhere on the list and it will be refreshed immediately 2 Getting Started with VidyoMobile USING THE MAIN MENU This is the VidyoMobile for iOS Main menu am S My Rooms settings The Contacts tab displays all of the people you ve added to your Contacts list For more information about the Contacts list see page 9 The My Rooms tab displays your personal room every user has one think of it as your online of fice For more
27. t speaker on your screen among other variations iPhones that were produced before the iPhone4S are also limited to viewing two partici pants ata time 6 Using VidyoMobile During a VidyoConference Here is an example of VidyoMobile in a conference with an iPhone 5 in portrait mode Glen NJ idfa oe ws Panorama CA p Redwood City ER UNDERSTANDING THE VIDYOMOBILE IN CALL MENU Whether you join a conference by tapping the Join Room button or place a call by tapping the Call Direct but ton on the User Details screen a self hiding In Call menu appears at the bottom of the video It s visible for only a couple of seconds and then it hides a O To view the In Call Menu once it s hidden simply tap once anywhere in the main part of the screen Icon Description Toggles between Showing participant names including your own Showing participant names plus resolution and frame rate 108 x 192 15 6 Using VidyoMobile During a VidyoConference Description No text in the video layout Toggles between E Front camera Rear camera E Camera off Mutes your microphone When muted the button has a slash through it Tap it again to unmute Mutes your speakers When muted the button has a slash through it Tap it again to unmute Ends a call or your participation in a conference The conference can go on even if it s in one of your rooms CHANGING VIEWING MODES
28. t the keyboard off your screen for any reason tap the Cancel button On the iPad and iPad 2 you can also tap the standard iOS dismissal button in the lower right corner of the key board When you re done typing the name tap the Search button When you re presented with more than one match just tap on the one you want 10 3 Searching il AT amp T 10 10 AM Contacts User Details eel Add to contacts NE Jeff Dill Sm Ext 102100011 nel Join Room DIERE Contacts The user or room you searched for is listed If not you might want to try another spelling 4 Ifyou want to add the person to your contact list tap the Add to contacts button It may take a few seconds less than a minute though for the person to appear on your contact list Once you ve added a contact the Add to contacts button changes to a Remove contact button Tap it to remove the contact whose details you re viewing UNDERSTANDING USER AND ROOM STATUS ICONS User Status A user s Status determines whether you can place a direct call to them join their room or invite them to at tend a meeting This icon appears to the left of the user s name in the Contacts list Description Available The user is online and available for a direct call and to join a room The Call Direct and Join Room buttons are available Busy The user is online but in a direct call or a conference You can t contact them with a direct call Yo
29. u can join their room if it is available not full or locked The Call Direct button is not available Offline The user is not logged into the VidyoPortal The Call Direct button is not on screen You cannot place a direct call to them but you can join their room 3 Searching Meeting Room Status Each meeting room has a Status icon that indicates whether it s available for you to join It appears to the left of the room name In addition a room may require a PIN number to gain access When you cannot joina room the Join Room button is not on screen The Join Room button is not available when the room cannot be joined because of Connectivity issues you re in a cellular dead spot no Wi Fi the VidyoPortal is down and so on The room owner has locked it For PIN protected rooms the Join Room button becomes visible upon starting the entry of a PIN and be comes active only after entering the first digit of a PIN to join the room There are five room statuses Description Any Unoccupied Room The Join Room button is active The room is not locked nor protected by a PIN Any Occupied Room The Join Room button is active However if the room is full you won t be able to enter it Locked The room is locked and you can t join it The Join Room button is not on screen PIN Protected Room The room is PIN protected When you attempt to join the room you will be prompted to enter a PIN The room
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VidyoMobile for iOS User Guide Version 1.3