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ESET NOD32 Antivirus 5 User Guide

1. eeeeeeeeeeeneeee 75 Keyboard SHOrtcuts cccceceeeeeeeeeeeeeeeeneneneeeneeeeees 76 Command Line einen neuen nennen sesunu onanan 76 ESET SYSINSP CUON 5 oc icssccseccsstacicasieasscssccenacnacensecacens 77 5 51 Introduction to ESET SysInspector 77 5 5 11 Starting ESET SysInspectQr oce 78 5 6 6 1 5 5 2 User Interface and application usage 78 5 52 Programi Control Snesere 78 5 5 22 Navigating in ESET SysInspector ssss 79 5522 1 Keyboard ShOTrtCcuts etre ertet 80 5 5 2 3 COND AR gu 82 553 Command line parameters sss 83 5 5 4 Service SGM Dt monrnon 83 5 5 4 1 Generating Service Script oi cocotte rre 83 5 5 4 2 Structure of the Service script 84 5 5 4 3 Executing Service SCEIDES ee cette 86 5 5 5 J L E 86 5 5 6 ESET SysInspector as part of ESET NOD32 IUe e 88 ESET SysRescue ssessssesessssessse nennen nennen 5 6 Minimum requirements sss 5 6 2 How to create rescue CD 5 6 3 Target selections reien ep a 5 6 4 a a E E 5 6 4 1 Folder eT 5 6 4 2 ESET AnDEIVITUS succi cott n t t eser 5 6 4 3 Advanced Settlhnps a ceto Rb tn 5 6 4 4 internet protocol surera 5 6 4 5 Bootable USB deVICB s ica to rre 5 6 4 6 Ip 5 6 5 Working with ESET SysRescue sssesssss 91 5 6 5 1 Using ESET SySR6SCUG ne reit
2. 14 Computer SCAM cccccicascdsncacciadinadacanascacacascaaneasbeansaas 15 Beginner s guide 16 Introducing user interface design 16 What to do if the program doesn t work properly 17 Update set p 2 sas risinn naa N 18 Work with ESET NOD32 Antivirus 20 COMPUTES 0 eee eee cence eee eee e nonpas 21 41 Antivirus and antispyware protection 22 43 11 Real time file system protection sss 22 41 1 11 Media tO SCi Mzn N 23 4111 2 Scanon Event triggered scanning 23 41 1 1 3 Advanced scan options 23 ANIJA Cleaninglevels isiro cett anna 23 41115 When to modify real time protection COnDfIBUFraLbiOE uicti e HU 4111 6 Checking real time protection 41117 What to do if real time protection does not work 24 41 1 2 DOCUMENT prOCeGCEIOF ss tri m ee nuns 41 1 3 COMPUTES Mierea sasinns exten AN3A Type Of SCAM iacit d sndlai alienate ABAN Smart Scal tette rnns AMS 12 CUSTOMS CA critt coe een tete ee c eni 24 3 2 Scam talgets un cei etd tbe tee isses 440 3 3 Scamprofiles iu sees rec mmc edens AIA SCAM PNORTCSS ure et tite its 44 1 4 SEarbulp SCall ccce Scavi reme etat eere eedem nd 411 41 Automaticstartup file check 4 1 1 5 EXCIUSIONS BY Datlis uo uc rtr te eite 4 1 1 6 ThreatSense engine parameters setup AANG ODJeGt Suse coorta aee AWZ EIDIIS cenne e
3. NOTE Since Windows AIK is over 1 GB in size a high speed internet connection is required for smooth download In the next step select the target media where ESET SysRescue will be located 5 6 3 Target selection In addition to CD DVD USB you can choose to save ESET SysRescue in an ISO file Later on you can burn the ISO image on CD DVD or use it some other way e g in the virtual environment such as VMware or VirtualBox If you select USB as the target medium booting may not work on certain computers Some BIOS versions may report problems with the BIOS boot manager communication e g on Windows Vista and booting exits with the following error message file boot bcd status 0xc000000e info an error occurred while attemping to read the boot configuration data If you encounter this message we recommend selecting CD instead of USB medium 5 6 4 Settings Before initiating ESET SysRescue creation the install wizard displays compilation parameters in the last step of the ESET SysRescue wizard These can be modified by clicking the Change button The available options include e Folders e ESET Antivirus e Advanced e Internet protocol e Bootable USB device when the target USB device is selected e Burning when the target CD DVD drive is selected The Create button is inactive if no MSI installation package is specified or if no ESET Security solution is installed on the computer To select an installation
4. If the certificate is not located in the Trusted Root Certification Authorities store it is considered to be untrusted ESET NOD32 Antivirus 5 Encrypted SSL communication Untrusted certificate An application running on this computer is attempting to communicate over encrypted SSL channel If you want to check the encrypted channel content mark the certificate as trusted Do you consider the remote computer s certificate trusted Application e Internet Explorer Certificate Yes Yes always No Exclude The following actions are available for certificates Yes The certificate will be temporarily marked as trusted for the current session the alert window will not be displayed on the next attempt to use the certificate Yes always Marks the certificate as trusted and adds it to the list of trusted certificates no alert windows are displayed for trusted certificates No Marks the certificate as untrusted for the current session the alert window will be displayed on the next attempt to use the certificate Exclude Adds the certificate to the list of excluded certificates data transferred over the given encrypted channel will 50 not be checked at all 4 3 Updating the program Regularly updating ESET NOD32 Antivirus is the best method to obtain the maximum level of security on your computer The Update module ensures that the program is always up to date in two ways by updatin
5. No action will be performed and the New device detected window will be closed e Setup Opens the Removable media setup section ESET NOD32 Antivirus 5 x wo New device detected CD DVD eset sysrescue c D gt Scan now gt Scan later Setup Always use the selected option Removable media blocking rules Select this option to block all removable media connected to the computer If you wish some media to be available then exclude it from blocking Click Rules to allow or block access to selected removable media You can manage extended rules for removable media in this window Rules can be filtered for example by media size serial number and device type Each rule has its own permissions so you can allow limit or block access to the selected removable media More details on removable media scanning and blocking can be found in the Filter device access chapter 4 1 2 1 Filter device access The Filter device access window displays existing extended rules for removable media s Rules define blocking of removable media Rules may allow or block access to selected removable media defined by filter Category Description Rights CD DVD Vendor Games company Inc forbidden CD DVD SN OxOE6DF734 Model eset sysrescue c Size 43201 reading and writing USB All devices reading USB SN 0709232415c386 reading and writing Edit Delete Del ok Cancel 35 Category Remo
6. Advanced setup a Computer Exdusions EU Antivirus and antispyware Ej Real time file system protection ER Threat Poi Advanced setup C Recovery Document protection F f714c092c725692feb44acd2b7d677f8 On demand computer scan F IDR Idr exe B Startup scan iE Exdusions i emovable media HIPS 4 Web and email H Q Update H Tools 4 User interface Path Path to excluded files and folders Threat If there is a name of a threat next to an excluded file it means that the file is only excluded for the given threat not completely Therefore if that file becomes infected later with other malware it will be detected by the antivirus module This type of exclusion can only be used for certain types of infiltrations and it can be created either in the threat alert window reporting the infiltration click Show advanced options and then select Exclude from detection or in Setup Quarantine using the context menu option Restore and exclude from detection on the quarantined file Add Excludes objects from detection Edit Enables you to edit selected entries Remove Removes selected entries To exclude an object from scanning 1 Click Add 2 Enter the path to an object or select it in the tree structure You can use wildcards to cover a group of files A question mark represents a single variable character whereas an asterisk represents a
7. Active connection 127 0 0 1 50007 gt 127 0 0 1 50006 Active connection 127 0 0 1 55320 gt 127 0 0 1 30606 owner OUTLOOK EXE Listening on port 135 epmap owner svchost exe Listening on port 2401 owner fservice exe Listening on port 445 microsoft ds owner System Leaded When the script runs it will locate the owner of the socket in the marked TCP connections and stop the socket freeing system resources O4 UDP endpoints This section contains information about existing UDP endpoints 84 Example 04 UDP endpoints 0 0 0 0 port 123 ntp 0 0 0 0 port 3702 0 0 0 0 port 4500 ipsec msft 0 0 0 0 port 500 isakmp When the script runs it will isolate the owner of the socket at the marked UDP endpoints and stop the socket O5 DNS server entries This section contains information about the current DNS server configuration Example 05 DNS server entries 204 74 105 85 0DT2 16 152 2 ese Marked DNS server entries will be removed when you run the script O6 Important registry entries This section contains information about important registry entries Example 06 Important registry entries Category Standard Autostart 3 items HKLM SOFTWARE Microsoft Windows CurrentVersion Run HotKeysCmds C Windows system32 hkcmd exe IgfxTray C Windows system32 igfxtray exe HKCU SOFTWARE Microsoft Windows CurrentVersion Run Google Update C User
8. Scan progress 0 35 Target C Program Files Common Files microsoft shared ink cs CZ Number of threats 0 C hiberfil sys error opening C pagefile sys error opening v Scroll scan log Shutdown after scan Pause Stop To background NOTE It is normal that some files such as password protected files or files exclusively being used by the system typically pagefile sys and certain log files cannot be scanned Scan progress The progress bar shows the percentage of already scanned objects compared to objects still waiting be scanned The value is derived from the total number of objects included in scanning Target The name of the currently scanned object and its location Number of threats Shows the total number of threats found during a scan Pause Pauses a scan Resume This option is visible when scan progress is paused Click Resume to continue scanning Stop Terminates the scan 27 To background You can run another parallel scan The running scan will be minimized to the background ESET NOD32 ANTIVIRUS 5 Computer scan Computer scan re Computer scan Scan progress GS Update 85 T Target C Users petko AppData Local Microsoft Windows Temporary Internet Fil QQNZVLTF xx Setup Number of threats 0 Pause Stop X Tools Help and rt amp P Suppo ig Newscan G Xx Show scan with log in a new window G Enable shutdown afte
9. Time interval 10 minutes Temporarily disables protection for a selected time period Disabling protection permanently is possible in the advanced setup Advanced setup Select this option to enter the Advanced setup tree There are also other ways to open it such as pressing the F5 key or navigating to Setup gt Enter advanced setup Log files Log files contain information about all important program events that have occurred and provide an overview of detected threats Reset window layout Resets the ESET NOD32 Antivirus s window to its default size and position on the screen Product activation Select this option to activate your ESET security product About Provides system information details about the installed version of ESET NOD32 Antivirus and the installed program modules Here you can also find the license expiration date At the bottom you can find information about the operating system and system resources 73 4 5 6 Context menu The context menu is displayed after right clicking on the selected object The menu lists all options available to perform on the object It is possible to integrate ESET NOD32 Antivirus control elements into the context menu More detailed setup options for this functionality are available in the Advanced setup tree under User Interface Context menu Integrate into the context menu Integrate the ESET NOD32 Antivirus control elements into the context
10. Select the Enable logging option to create an event log to record file and statistical information submissions It enables logging to the Event log when files or statistics are sent 4 4 7 Running processes Running processes displays the running programs or processes on your computer and keeps ESET immediately and continuously informed about new infiltrations ESET NOD32 Antivirus provides detailed information on running processes to protect users with ESET Live Grid technology Tools Running Processes Running processes This window displays a list of running processes with additional information from ESET Live Grid The risk level of each is indicated along with the number of users and time of first discovery GS Update Process Risk Numbe Time of dis Application name 1 year ago Microsoft Windo 1 year ago Microsoft Windo 1 year ago Microsoft Windo 1 year ago Microsoft Windo 1 year ago Microsoft Windo 1 year ago Microsoft Windo L 1 year ago Microsoft Windo 1 year ago Microsoft Windo 6 months ago Oracle VM VirtualB 6 months ago Microsoft Windo 1 year ago Microsoft amp Windo dose ann Mirenenft M MIC smss exe im csrss exe j m wininit exe i fj winlogon exe fm i services exe Isass exe 3332899393993935 F8 pE Help and support amp Ism exe a svchost exe P SA vboxservice exe E spoolsv exe iE taskhost exe i lenne me
11. You can tailor the update tasks to your needs using Scheduler at any time Type of update Program components Offer If you do not want program components to be updated select the Never update program components option Select the Ask before downloading program components option to display a confirmation window each time the system attempts to download program components To download program component upgrades automatically select the Always update program components option Updates can be performed automatically without user intervention or you can choose to be notified before updating After a program component has been updated a computer restart may be required Program component update Never update program components Always update program components 9 Ask before downloading program components Restart after program component upgrade Never restart computer Offer computer restart if necessary If necessary restart computer without notifying C x J cne NOTE After a program component update a restart is usually required We recommend selecting the If necessary restart computer without notifying option The next installation window offers the option to set a password to protect your program settings Select the Protect configuration settings with a password option and enter your password into the the New password and Confirm new password fields This password which will be requir
12. a notification with the scan result can be appended to the message You can select to Append tag messages to received and read mail as well as Append tag messages to sent mail The tag messages cannot be relied on without question since they may be omitted in problematic HTML messages or can be forged by some viruses The tag messages can be added to received and read email to sent email or both The available options are e Never No tag messages will be added at all e Toinfected email only Only messages containing malicious software will be marked as checked default e To all scanned email The program will append messages to all scanned email Append note to the subject of received and read sent infected email Enable this checkbox if you want email protection to include a virus warning in the subject of an infected email This feature allows for simple subject based filtering of infected emails if supported by your email program It also increases the level of credibility for the recipient and if an infiltration is detected provides valuable information about the threat level of a given email or sender Template added to the subject of infected email Edit this template if you wish to modify the subject prefix format of an infected email This function will replace the message subject Hello with a given prefix value virus to the following format virus Hello The variable VIRUSNAME represents the detected threa
13. or boot sectors Worms spread to email addresses in your contact list or exploit security vulnerabilities in network applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe within hours or even minutes after their release This ability to replicate independently and rapidly makes them more dangerous than other types of malware A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate programs The nature of a computer worm qualifies it as a means of transport for other types of infiltrations If your computer is infected with a worm we recommend you delete the infected files because they likely contain malicious code 6 1 3 Trojans Historically computer Trojans Trojan horses have been defined as a class of threats which attempt to present themselves as useful programs and thus trick users into running them Since Trojans are a very broad category it is often divided into several subcategories e Downloader Malicious programs with the ability to download other threats from the Internet e Dropper Malicious programs with the ability to drop other types of malware onto compromised computers e Backdoor Malicious programs which communicate with remote attackers allowing them to gain access to the computer and take control over it e Keylogger keystro
14. Add or Delete at the bottom Right click anywhere in the Scheduler window to perform the following actions display detailed information perform the task immediately add a new task and delete an existing task Use the checkboxes at the beginning of each entry to activate deactivate the tasks 59 ESET NOD32 ANTIVIRUS 5 Tools Scheduler t Scheduler Q Computer scan Name Task Launch time Settings Last run V Log mainten Log maintenan Task will be ru No specific sett 4 7 2011 12 S Update V Regular aut Update Task will be ru No specific sett 4 7 2011 18 V Automatic u Update Dial up connec No specific sett Automatic u Update User logon on No specific sett 3k Setup V Regular che Checking for la Task will be ru No specific sett 4 7 2011 18 V Automatic st System startup User logon Tas 4 7 2011 12 x Tools V Automatic st System startup Successful upd 4 7 2011 18 Using the right mouse button will activate a context menu for the selected item Add 4 Open in a new window By default the following scheduled tasks are displayed in Scheduler Log maintenance Regular automatic update Automatic update after dial up connection e Automatic update after user logon Regular checking for latest product version see Update mode e Auto
15. ESET NOD32 Antivirus is configured to use the standards of most Internet browsers However the HTTP scanner setup options can be modified in Advanced setup F5 gt Web and email gt Web access and antiphishing protection gt HTTP HTTPS In the main HTTP HTTPS scanner window you can select or deselect the Enable HTTP checking option You can also define the port numbers used for HTTP communication By default the port numbers 80 HTTP 8080 and 3128 for Proxy server are predefined ESET NOD32 Antivirus supports HTTPS protocol checking HTTPS communication uses an encrypted channel to transfer information between server and client ESET NOD32 Antivirus checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods HTTPS checking can be performed in the following modes Do not use HTTPS protocol checking Encrypted communication will not be checked Use HTTPS protocol checking for selected ports HTTPS checking only for ports defined in Ports used by HTTPS protocol Use HTTPS protocol checking for selected ports The program will only check those applications that are specified in the browsers section and that use ports defined in Ports used by HTTPS protocol Port 443 is set by default Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and
16. Gamer mode and selecting the checkbox next to Enable Gamer mode Enabling Gamer mode is a potential security risk so the protection status icon in the taskbar will turn orange and display a warning You will also see this warning in the main program window where you will see Gamer mode enabled in orange By selecting the Enable Gamer mode when running applications in full screen automatically checkbox Gamer mode will start after you start a full screen application and will automatically stop after you exit the application This is especially useful for starting Gamer mode directly after starting a game opening a full screen application or starting a presentation You can also select the Disable Gamer mode automatically after X minutes checkbox to define the amount of time default value is 1 minute This is used if you only require Gamer mode for a specific amount of time and want to automatically disable it afterwards 74 5 Advanced user 5 1 Proxy server setup In large LAN networks the connection of your computer to the Internet can be mediated by a proxy server If this is the case the following settings need to be defined Otherwise the program will not be able to update itself automatically In ESET NOD32 Antivirus proxy server setup is available in two different sections within the Advanced setup tree First proxy server settings can be configured in Advanced setup under Tools Proxy server Specifying the proxy server at this l
17. Install button Ready to Install The Setup Wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Cansa men 10 2 2 Custom installation Custom installation mode is designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation After selecting this installation mode and clicking Next you will be prompted to select a destination location for the installation By default the program installs to the following directory C Program Files ESET ESET NOD32 Antivirus Click Browse to change this location not recommended Select Installation Folder This is the folder where ESET NOD32 Antivirus will be installed To install in this folder click Next To install to a different folder enter it below or dick Browse Folder C Program Files ESET ESET NOD32 Antivirus Click Next and proceed to configuring your Internet connection If you use a proxy server it must be correctly configured for virus signature updates to work If you are not sure whether you use a proxy server to connect to the Internet select I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended and click Next If you do not use a proxy server select the I do not use a p
18. Internet connection is not established or there are connectivity problems with your computer Please check with your Internet Service Provider ISP if you do not have an active Internet connection ESET NOD32 Antivirus f 5 ESET NOD32 ANTIVIRUS 5 Update Virus signature database update failed Virus signature database update ended up with error G GS Update An error occurred while downloading update files Update virus signature database Troubleshoot update issue XQ Setup OK 4 3 1 Update setup Update setup options are available from the Advanced setup tree F5 key by clicking Update gt Update This section specifies update source information such as the update servers and authentication data for these servers By default the Update server drop down menu is set to Choose automatically to ensure that update files will automatically download from the ESET server with the least network traffic For updates to be downloaded properly it is essential to correctly fill in all parameters If you use a firewall please make sure that the program is allowed to communicate with the Internet i e HTTP communication Advanced setup m Computer Selected profile H 8 Web and email My profile Profiles e om Update settings for selected profile E X Tools Update server G B User interface Choose automatically Edit Username Password EAV 12345678 9999099099 9 Regular update Pre relea
19. Key shortcuts that can be used when working with the ESET SysInspector include File Ctrl O opens existing log Ctrl S saves created logs Generate Ctrl G generates a standard computer status snapshot Ctrl H generates a computer status snapshot that may also log sensitive information Item Filtering 1 0 fine risk level 1 9 items are displayed 2 fine risk level 2 9 items are displayed 3 fine risk level 3 9 items are displayed 80 OONDWSA w Ctrl 9 Ctrl O View Ctrl 5 Ctrl 6 Ctrl 7 Ctrl 3 Ctrl 2 Ctrl 1 BackSpace Space Ctrl W Ctrl O unknown risk level 4 9 items are displayed unknown risk level 5 9 items are displayed unknown risk level 6 9 items are displayed risky risk level 7 9 items are displayed risky risk level 8 9 items are displayed risky risk level 9 items are displayed decreases risk level increases risk level filtering mode equal level or higher filtering mode equal level only view by vendor all vendors view by vendor only Microsoft view by vendor all other vendors displays full detail displays medium detail basic display moves one step back moves one step forward expands tree collapses tree Other controls Ctrl T Ctrl P Ctrl A Ctrl C Ctrl X Ctrl B Ctrl L Ctrl R Ctrl Z Ctrl F Ctrl D Ctrl E Comparing Ctrl Alt O Ctrl Alt R Ctri Alt Ctrl Alt 2 Ctrl Alt 3 Ctrl Alt 4 Ctril Alt 5 Ctrl Alt C Ctrl Alt N Ctrl Alt P goes to the original location
20. Update settings for selected profile 3X Tools Update server WI User interface Choose automatically s Edit Username Password EAV 12345678 ITTTIIIIII Regular update Pre release update Advanced update setup Setup Clear update cache Clear Do not display notification about successful update 19 4 Work with ESET NOD32 Antivirus The ESET NOD32 Antivirus setup options allow you to adjust the protection levels of your computer G ESET NOD32 Antivirus Sse ESET NOD32 ANTIVIRUS 5 Setup N ome Om Setup Q Computer scan m Computer GS Update Real time file system protection Y Enabled Removable media blocking Y Enabled phy HIPS v Enabled 3x Setup Gamer mode Disabled Anti Stealth Y Enabled x Tools 40 Web and email Web access and antiphishing protection Y Enabled Help and support Email client protection Y Enabled sie Product activation Xxx Import and export settings Enter advanced setup es The Setup menu contains following e Computer e Weband Email Click any component to adjust the advanced settings of the corresponding protection module Computer protection setup allows you to enable or disable the following components Real time file system protection All files are scanned for malicious code when they are opened created or run on your computer Document protection The document protection feature scans Mi
21. User e Add Opens the Object type Users or Groups dialog window that allows you to select desired users e Remove Removes the selected user from the filter Populate with connected device parameters Click this option to choose fill with connected removable media device parameters on your computer 36 4 1 3 Host based Intrusion Prevention System HIPS Host based Intrusion Prevention System HIPS protects your system from malware and unwanted activity attempting to negatively affect your computer HIPS utilizes advanced behavioral analysis coupled with the detection capabilities of network filtering to monitor running processes files and registry keys HIPS is separate from Real time file system protection and is not a firewall it monitors only processes running within the operating system HIPS can be found in Advanced setup F5 by clicking on Computer gt HIPS The HIPS state enabled disabled is shown in the ESET NOD22 Antivirus main window in the Setup pane on the right side of the Computer section HIPS settings are located in Advanced setup F5 To access HIPS in the Advanced Setup tree click Computer HIPS The HIPS state enabled disabled is displayed in the ESET NOD32 Antivirus main window in the Setup pane on the right side of the Computer section Warning Changes to the HIPS settings should only be made by an experienced user ESET NOD32 Antivirus has a built in Self defense technology that prevents mali
22. a remote point for which the rule is applied It is the newest version of the Internet protocol and will replace the older version 4 Single address Adds the IP address of an individual computer for which the rule is to be applied for example 2001 718 1C01 16 214 22ff fec9 ca5 Subnet Subnet a group of computers is defined by an IP address and mask for example 2002 c0a8 6301 1 1 64 48 4 2 3 4 SSL protocol checking ESET NOD32 Antivirus enables you to check protocols encapsulated in SSL protocol You can use various scanning modes for SSL protected communications using trusted certificates unknown certificates or certificates that are excluded from SSL protected communication checking Always scan SSL protocol Select this option to scan all SSL protected communications except communications protected by certificates excluded from checking If anew communication using an unknown signed certificate is established you will not be notified and the communication will automatically be filtered When you access a server with an untrusted certificate that is marked by you as trusted it is added to the trusted certificates list communication to the server is allowed and the content of the communication channel is filtered Ask about non visited sites exclusions can be set If you enter anew SSL protected site with an unknown certificate an action selection dialog is displayed This mode enables you to create a list of SSL
23. are opened created or run on your computer Real time file system protection is launched at system startup The Real time file system protection checks all types of media and is triggered by various system events such as accessing a file Using ThreatSense technology detection methods as described in the ThreatSense engine parameter setup section Real time file system protection may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control To provide a minimal system footprint when using real time protection files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update This behavior is configured using Smart optimization If this is disabled all files are scanned each time they are accessed To modify this option press F5 to open the Advanced setup window and click Computer Antivirus and antispyware Real time file system protection in the Advanced setup tree Then click the Setup button next to ThreatSense engine parameter setup click Other and select or deselect the Enable Smart optimization option By default Real time file system protection launches at system startup and provides uninterrupted scanning In special cases e g if there is a conflict with another real time scanner the real time protection can be terminated by deselecting the Start Real
24. click on the desired module fam EE gt ESET NOD32 Antivirus ESET NOD32 ANTIVIRUS 5 Home A Home Maximum protection is not ensured Computer Security risk Update Web and email Security risk SI t E E Tk Setup Antivirus and antispyware protection disabled Some of the antivirus and antispyware protection modules were disabled by the user x Tools Complete protection can be enabled here Start all antivirus and antispyware protection modules Frequently used Run Smart scan Statistics License valid until 2 1 2013 The red icon signals critical problems maximum protection of your computer is not ensured Possible reasons are e Real time file system protection disabled e Outdated virus signature database e Product not activated e Product license is expired The orange icon indicates that Web access or Email client protection is disabled there is a problem updating the program outdated virus signature database cannot update or the license is nearing its expiration date Product not activated This problem is signaled by a red icon and security notification next to the Computer item You can activate ESET NOD32 Antivirus from the program menu using the Product activation option The program menu is located in the upper right hand corner of the main program window Antivirus and antispyware protection disabled This problem is signaled by a red icon and a security notifi
25. component update The program enables you to predefine its behavior when a new program component upgrade is available Program component updates brings new features or makes changes to those that already exist from previous versions It can be performed automatically without user intervention or you can choose to be notified After a program component update has been installed a computer restart may be required In the Program component update section three options are available e Never update program components Program component updates will not be performed at all This option is suitable for server installations since servers can usually be restarted only when they are undergoing maintenance e Always update program components A program component update will be downloaded and installed automatically Please remember that a computer restart may be required e Ask before downloading program components The default option You will be prompted to confirm or refuse program component updates when they are available After a program component update it may be necessary to restart your computer to provide full functionality of all modules The Restart after program component upgrade section allows you to select one of the following options Never restart computer You will not be asked to restart even if it is required Please note that this is not recommended since your computer might not work properly until the next restart Offer
26. computer restart if necessary The default option After a program component update you will be prompted to restart your computer in a dialog window If necessary restart computer without notifying After a program component upgrade your computer will be restarted if required NOTE Selecting the most appropriate option depends on the workstation where the settings will be applied Please be aware that there are differences between workstations and servers e g restarting the server automatically after a program upgrade could cause serious damage If the Ask before downloading update option is checked a notification will display when a new update is available If the update file size is greater than the value specified in the Ask if an update file is greater than field the program will display a notification The Regularly check for latest product version option will enable the Regular checking for latest product version scheduled task see Scheduler 55 4 3 1 2 2 Proxy server To access the proxy server setup options for a given update profile click Update in the Advanced setup tree F5 and then click the Setup button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options e Use global proxy server settings e Do not use proxy server e Connection through a proxy server Selecting the Use global proxy server settings option will use the proxy server configuratio
27. continuously informed about new infiltrations in order to protect our customers The system allows you to submit new threats to ESET s Virus Lab where they are analyzed processed and added to the virus signature database ESET Live Grid is an advanced early warning system against emerging threats based on reputation Utilizing real time streaming of threat related information from the doud ESET virus lab keeps the defenses up to date for a constant level of protection V I agree to participate in ESET Live Grid recommended By default the I agree to participate in ESET Live Grid option is selected which will activate this feature The next step in the installation process is to configure detection of potentially unwanted applications Potentially unwanted applications are not necessarily malicious but can often negatively affect the behavior of your operating system See the Potentially unwanted applications chapter for more details Potentially unwanted applications are programs that usually require the user s consent before installation They ae areas ra sd they can affect your computer s performance speed and reliability as well as change its behavior Please select one of the options Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications The final step in Typical installation mode is to confirm installation by clicking the
28. e Create a computer status snapshot Creates an ESET SysInspector computer snapshot gathers detailed information about system components e g drivers applications and assesses the risk level of each component e Computer scan Performs a computer scan of files and folders on your computer e Update Schedules an Update task by updating the virus signature database and by updating program modules Checking for latest product version Since Update is one of the most frequently used scheduled tasks we will explain how to add a new update task below From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Use the Do not run the task if the computer is running on battery option to minimize system resources while a laptop is running on battery power Based on the frequency selected you will be prompted with different update parameters Next define what action to take if the task cannot be performed or completed at the scheduled time The following three options are available e Waituntil the next scheduled time e Runtask as soon as possible e Run task immediately if the time since its last execution exceeds specified interval the interval can be defined using the Task interval scroll box In the next step a summary window with information about the cu
29. email Protocol filtering SSLand enable the Always scan SSL protocol option 40 ESET NOD32 Antivirus Jes Advanced setup m Computer HTTP HTTPS scanner QB Web and email HTTP scanner setup E Email dient protection 7 PE B Web access and antiphishing protection M ZEN Ports used by HTTP protocol separated by a comma i URL address management 80 8080 3128 E Protocol filtering Exduded applications HTTPS scanner setup S IP addresses x k TPS filtering mode H Q Update Do not use HTTPS protocol checking 36 Tools Use HTTPS protocol checking for selected ports H B User interface Ports used by HTTPS protocol 443 amp jok ce Defaut 4 2 1 1 1 Active mode for web browsers ESET NOD32 Antivirus also contains the Active mode submenu which defines the checking mode for web browsers Active mode is useful because it examines transferred data from applications accessing the Internet as a whole regardless of whether they are marked as web browsers or not for more information see Web and email clients If Active mode is disabled communication from applications is monitored gradually in batches This decreases the effectiveness of the data verification process but also provides higher compatibility for listed applications If no problems occur while using it we recommend that you enable active checking mode by selecting the checkbox next to the desired application This is how Activ
30. file the filename the date and time the process by which the threat appeared on your computer and information about your computer s operating system By default ESET NOD32 Antivirus is configured to submit suspicious files for detailed analysis to ESET s Virus Lab Files with certain extensions such as doc or xls are always excluded You can also add other extensions if there are particular files that you or your organization wants to avoid sending The ESET Live Grid s setup menu provides several options for enabling disabling the ESET Live Grid that serves to submit suspicious files and anonymous statistical information to ESET labs It is accessible from the Advanced setup tree by clicking Tools ESET Live Grid Participate in ESET Live Grid recommended Enables disables the ESET Live Grid that serves to submit suspicious files and anonymous statistical information to ESET labs Do not submit statistics Select this option if you do not wish to submit anonymous information from the ESET Live Grid about your computer This information is related to newly detected threats which may include the name of the infiltration information about the date and time it was detected the version of ESET NOD32 Antivirus information about your computer s operating system version and Location settings The statistics are normally delivered to ESET s server once or twice a day Do not submit files Suspicious files resembling infiltrations
31. from the list After right clicking one or more selected logs the following options are available from the context menu e Show Opens the selected log in ESET SysInspector same function as double clicking a log e Delete all Deletes all logs e Export Exports the log to an xml file or zipped xml 4 4 6 ESET Live Grid ESET Live Grid the next generation of ESET ThreatSense Net is an advanced warning system against emerging threats based on reputation Utilizing real time streaming of threat related information from the cloud ESET virus lab keeps the defenses up to date for a constant level of protection User can check the reputation of running processes and files directly from the program s interface or contextual menu with additional information available from ESET Live Grid There are two options 1 You can decide to not enable the ESET Live Grid You will not lose any functionality in the software and you will still receive the best protection that we offer 2 You can configure the ESET Live Grid to submit anonymous information about new threats and where the new threatening code is contained This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities ESET Live Grid will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that
32. if a file has been attacked by a virus that has attached malicious code to the file If this is the case first attempt to clean the infected file in order to restore it to its original state If the file consists exclusively of malicious code it will be deleted ESET Smart Security 5 Alert Threat found Object C Users petko AppData Local Microsoft Windows Temporary Inte Threat Eicar test file Event occurred during an attempt to access the file by the application C Program Files Internet Explorer iexplore exe Please submit this object to ESET for analysis Clean Recommended The object contains a possible threat for your system This option will completely remove possible threat from your system No action Not recommended my Despite a potential threat the object will not be cleaned or deleted and will persist in the system b Hide advanced options v Show alert window lt Copy to Quarantine Submit for analysis Exclude from detection lt 4 If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files Use caution when performing a Strict cleaning scan with Strict clean
33. of item after selecting in search results displays basic information about an item displays full information about an item copies the current item s tree copies items finds information about selected files on the Internet opens the folder where the selected file is located opens the corresponding entry in the registry editor copies a path to a file if the item is related to a file switches to the search field closes search results run service script opens original comparative log cancels comparison displays all items displays only added items log will show items present in current log displays only removed items log will show items present in previous log displays only replaced items files inclusive displays only differences between logs displays comparison displays current log opens previous log Miscellaneous Fl Alt F4 Alt Shift F4 Ctrl I view help close program close program without asking log statistics 81 5 5 2 3 Compare The Compare feature allows the user to compare two existing logs The outcome of this feature is a set of items not common to both logs It is suitable if you want to keep track of changes in the system a helpful tool for detecting activity of malicious code After it is launched the application creates a new log which is displayed in a new window Navigate to File gt Save log to save a log to a file Log files can be opened and viewed at a later time To open an existing lo
34. specific targets from the tree structure A scan target can also be specified by entering the path of the folder or file s you wish to include If you are only interested in scanning the system without additional cleaning actions select the Scan without cleaning option Furthermore you can choose from three cleaning levels by clicking Setup gt Cleaning Performing computer scans with Custom scan is suitable for advanced users with previous experience using antivirus programs 4 1 1 3 2 Scan targets Scan targets window allows you to define which objects memory drives sectors files and folders are scanned for infiltrations The Scan targets drop down menu allows you to select predefined scan targets e By profile settings Selects targets set in the selected scan profile e Removable media Selects diskettes USB storage devices CD DVD e Local drives Selects all system hard drives e Network drives Selects all mapped network drives e No selection Cancels all selections A scan target can also be specified by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure which lists all devices available on the computer CA To quickly navigate to a scan target or to directly add a desired target enter it in the blank field below the folder list This is only possible if no targets were selected in the tree structure and the Scan tar
35. the traffic to the internal proxy server only for HTTP and POP3 ports Applications marked as web browsers and email clients Limits routing the traffic to the internal proxy server only for the applications marked as browsers and email clients Web and email Protocol filtering Web and email clients Ports and applications marked as web browsers or email clients Enables routing of all traffic on HTTP and POP3 ports as well as all the communication of the applications marked as browsers and email clients on the internal proxy server 4 2 3 1 Web and email clients NOTE Starting with Windows Vista Service Pack 1 and Windows 7 the new Windows Filtering Platform WFP architecture is used to check network communication Since the WFP technology uses special monitoring techniques the Web and email clients section is not available Because of the enormous amount of malicious code circulating the Internet safe Internet browsing is a very important aspect of computer protection Web browser vulnerabilities and fraudulent links help malicious code enter the system unnoticed which is why ESET NOD32 Antivirus focuses on web browser security Each application accessing the network can be marked as an Internet browser The checkbox is two state e Unticked Communication of applications is filtered only for specified ports e Ticked Communication is always filtered even if a different port is set 46 4 2 3 2 Excluded applications
36. time file system protection automatically option a ESET NOD32 Antivirus Advanced setup 22 CM Computer Real time file system protection EU Antivirus and antispyware ThreatSense engine parameter setup L D t protecti Media to scan Scan on i On demand computer scan Local drives File open Diskette access Startup scan V Removable media V File creation Computer shutdown Pog Removable media Mi Newarkin V Pie execution i Q HIPS H A Web and email V Start Real time file system protection automatically H Q Update 3 Tools H B User interface 4 1 1 1 1 Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes CD DVDs USB storage devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers 4 1 1 1 2 Scan on Event triggered scanning By default all files are scanned upon opening creation or execution We recommend that you keep the default settings as these provide the maximum level of real time protection for your computer File open Enables or disables scanning of opened files File creation Enables or disables scanning of newly cre
37. After installing ESET NOD32 Antivirus you should perform a computer scan to check for malicious code In the main program window click Computer scan and then click Smart scan For more information about computer scans see section Computer scan a za P ESET NOD32 Antivirus a e fimm ESET NOD32 ANTIVIRUS 5 Computer scan m Home Computer scan Q Smart scan G GS Update Local disk scan Q Custom scan G 50K Setup zaj Selection of scan profile and targets to scan Frequently used Run local disk scan P Help and support Repeat last scan Jk Computer scan setup Date and time of the last scan 21 6 2011 13 26 52 Last scan result 0 infected files Virus signature database used in last scan 6225 20110621 15 3 Beginner s guide This chapter provides an initial overview of ESET NOD32 Antivirus and its basic settings 3 1 Introducing user interface design The main program window of ESET NOD32 Antivirus is divided into two main sections The primary window on the right displays information that corresponds to the option selected from the main menu on the left The following is a description of options within the main menu Home Provides information about the protection status of ESET NOD32 Antivirus Computer scan This option allows you to configure and launch a Smart scan or Custom scan Update Displays information about virus signature database updates Setup Select thi
38. Any extension can be added to the list of files excluded from scanning If the Scan all files option is deselected the list changes to show all currently scanned file extensions To enable scanning files without an extension select the Scan extensionless files option The Do not scan extensionless files option becomes available when the Scan all files option is enabled Excluding files is sometimes necessary if scanning certain file types prevents the program which is using the extensions from running properly For example it may be advisable to exclude the edb eml and tmp extensions when using Microsoft Exchange servers Using the Add and Remove buttons you can allow or prohibit scanning of specific file extensions Typing an Extension activates the Add button which adds the new extension to the list Select an extension in the list and then click the Remove button to delete that extension from the list The special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To scan the default set of extensions only click on the Default button and click Yes when prompted to confirm 4 1 1 6 5 Limits The Limits section allows
39. Context menu is displayed after right clicking on the selected object Use this tool to integrate the ESET NOD32 Antivirus control elements into the context menu Gamer mode is useful for users who want to work with an application and not be interrupted by pop up windows scheduled tasks and any components that could load the processor and RAM 4 5 1 Graphics User interface configuration options in ESET NOD32 Antivirus allow you to adjust the working environment to fit your needs These configuration options are accessible in the User interface Graphics branch of the ESET NOD32 Antivirus Advanced setup tree In the User interface elements section the Graphical user interface option should be disabled if the graphical elements slow the performance of your computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET NOD32 Antivirus splash screen deselect the Show splash screen at startup option If the Show tooltips option is enabled a short description of any option will be displayed when the cursor is placed over an option The Select active control element option will cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or i
40. Displays the number of infected and cleaned objects e Filesystem protection Only displays objects that were read or written to the file system e Email client protection Only displays objects that were sent or received by email clients e Web access and antiphishing protection Only displays objects downloaded by web browsers Below the statistics graphs you can see the number of total scanned objects latest scanned object and the statistics timestamp Click Reset to clear all statistics information 63 4 4 4 Watch activity To see the current File system activity in graph form click Tools gt Watch activity At the bottom of the graph isa timeline which records File system activity real time based on the selected time span To change the time span click the Step 1 option located at the bottom right of the window p ESET NOD32 Antivirus ESET NOD32 ANTIVIRUS 5 Tools Watch activity A Home Q Computer scan GS Update File system activity graph Pdl 3x Setup 3 MB 25 MB X Tools 2 MB 15 MB b Help and support Watch activity Activity File system activity 2 Amount of read data Step 1 second last 10 minutes v Amount of written data The following options are available e Step 1 second last 10 minutes The graph refreshes every second and the timeline covers the last 10 minutes e Step 1 minute last 24 hours The graph is refreshed every minute and the time
41. ESET NOD32 ANTIVIRUS 5 User Guide intended for product version 5 2 and higher Microsoft Windows 8 7 Vista XP 2000 Home Server NT4 SP6 Click here to download the most recent version of this document ESET NOD32 ANTIVIRUS Copyright 2012 by ESET spol sr o ESET NOD32 Antivirus was developed by ESET spol sr o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in aretrieval system ortransmitted in any formor by any means electronic mechanical photocopying recording scanning or otherwise without permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Worldwide Customer Support www eset com support REV 12 10 2012 Contents 1 1 1 1 2 1 3 2 2 1 2 2 2 3 2 4 2 5 2 6 3 3 1 3 2 3 3 4 4 1 4 2 ESET NOD32 Antivirus 5 What S MEW DU 5 System requirements eese 6 Prevention eii iaae a a EPn 6 Installation sod ovecedexccnecetcedecsacach nnns 8 Typical installation cceceseeee scene eeeeeeeeeeeeeeeeeeeeneees 9 Custom installation sssrin raaa Sreda erria 11 Product ACtIVATION cece eeeee et eeeeeeeeeeeneeeeeeeneneneees 14 Entering username and password 14 Upgrading to a more recent version
42. JE ESET NOD32 ANTIVIRUS 5 Setup Computer N Home E Computer Q Computer scan Real time file system protection i v Enabled S E Disable Update L Configure Edit exclusions T Removable media blocking G v Enabled x Tools Disable Configure amp Help and support HIPS G v Enabled Configure Gamer mode i Disabled Enable Anti Stealth G v Enabled ey Disable 3 Temporarily disable Antivirus and antispyware protection xk Computer scan setup Temporarily disable Antivirus and antispyware protection Disables all antivirus and antispyware protection modules Temporary disable protection dialog box with Time interval drop down menu will display A Time interval drop down menu represents the period of time that the protection will be disabled Click OK to confirm 21 Computer scan setup Click to adjust the parameters of the on demand scanner manually executed scan 4 1 1 Antivirus and antispyware protection Antivirus and antispyware protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they
43. Remove lists of addresses In order to add an HTTPS URL addresses to the list the Always scan SSL protocol option has to be active In all lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark substitutes any symbol Particular care should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to ensure that the symbols and are used correctly in this list To activate a list select the List active option If you wish to be notified when entering an address from the current list select Notify when applying address from the list 41 Advanced setup m Computer URL address management B Web and email Using URL address mask lists you can specify which addresses will be blocked allowed or B E Email dient protection exduded from checking Particular lists are grouped by type ES Web access and antiphishing protection List of addresses excluded from filtering M i ERES HTTP HTTPS i L active mode Allow access only to URL addresses in the list of allowed addresses Address ist E Protocol filtering 7 tist active Notify when applying address from the list ewe rude W 9 Tode d main com H B User interface Add v Edit Remove Export Add From file Allows you t
44. S ANIES CleanthBsccasetane ce e bee e erepti aee ANGA JEXEGHSIOTI a ciet erat EURO RERE TEES ANOS LIUS aine rt errore p E HO IRR taeda AMOG TOMET ees p e eit EI 41 1 7 An infiltration is detected iriiria 41 2 Removable mediak xn hetero ets 44 2 1 PIILERAEVICE ACCESS m 41 2 2 New Change filter sss 36 41 3 Host based Intrusion Prevention System HIPS 37 Web and email eeeeeeeeeenn 39 4 2 1 Web access and antiphishing protection 40 4 2 1 1 HTTP HTTPs 4 3 4 4 5 3 5 4 5 5 4 2111 Active mode for web browsers 4 4 2 1 2 URL address management sess 41 4 2 2 Ermall client PrOtectl ON vic us eee nter 42 4 2 2 1 POP3 POP3S filter 43 4 2 2 2 IMAP IMAPS protocol control sess 44 4 2 2 3 Integration with email clients ss 44 4 22 3 Email client protection configuration 45 4 2 2 4 Removing infiltrations sse 45 4 2 3 Protocol filterihig ai ec ci tate eet 46 4 2 3 1 Web and email clients sssssssses 46 4 2 3 2 Excl ded applicati NS srren 47 4 2 3 3 Excluded IP addresses 48 4 2 3 3 1 Add IPv4 address 4 2 3 3 2 Add IPv6 address 4 2 3 4 SSL protocol checklig occo cs cocotte eei 49 4 2 3 4 Certificates 49 AD 3 Ald Tr sted certificates ui ep eh oeste 49 4 2 3 4 1 2 Excluded certificates ssssssssss
45. T NOD32 Antivirus modules The information includes the time of detection name of infiltration location the performed action and the name of the user logged in at the time the infiltration was detected Double click any log entry to display its details in a separate window Events All important actions performed by ESET NOD32 Antivirus are recorded in the event log The event log contains information about events and errors that have occurred in the program It is designed for system administrators and users to solve problems Often the information found here can help you find a solution for a problem occurring in the program e Computer scan Results of all completed manual or planned scans are displayed in this window Each line corresponds to a single computer control Double click any entry to view details of the respective scan e HIPS Contains records of specific rules which were marked for recording The protocol shows the application that called the operation the result whether the rule was permitted or prohibited and the created rule name In each section the displayed information can be directly copied to the clipboard keyboard shortcut Ctrl C by selecting the entry and clicking Copy To select multiple entries the CTRL and SHIFT keys can be used 58 You can show the context menu by right clicking on a specific record The following options are available in the context menu Filter records of the same type After
46. To exclude communication of specific network aware applications from content filtering select them in the list HTTP POP3 IMAP communication of the selected applications will not be checked for threats We recommend using this option only for applications that do not work properly with their communication being checked Running applications and services will be available here automatically Click the Add button to manually select an application not shown on the protocol filtering list Advanced setup m Computer Applications exduded from protocol filtering EB Web and email Selected applications will be excluded from protocal filtering HTTP POP3 i B Email dient protection z dE Web acessand antiphishing protection v c Program Files Internet Explorer jexplore exe E Protocol filtering F O c Program Files Windows Media Player setup_wm exe i id ERNMEUDDRR NE 77 Ic Windows System32 svchost exe E Exduded IP addresses Update 1 3 Tools l User interface 47 4 2 3 3 Excluded IP addresses The entries in the addresses list will be excluded from the protocol content filtering HTTP POP3 IMAP communication from to the selected addresses will not be checked for threats We recommend using this option only for addresses that are trustworthy Add IPv4 IPv6 address This options allows you to add an IP addre
47. activating this filter you will only see records of the same type diagnostics warnings Filter Find After clicking this option a Log filtering window will pop up where you can define the filtering criteria Disable filter Clears all filter settings as described above Copy all Copies information about all the records in the window Delete Delete all Deletes the selected record s or all the records displayed this action requires administrator privileges Export Exports information about the record s in XML format Scroll log Leave this option enabled to auto scroll old logs and watch active logs in the Log files window 4 4 1 1 Log maintenance Log files configuration of ESET NOD32 Antivirus is accessible from the main program window Click Setup Enter advanced setup Tools Log files The Log files section is used to define how the logs will be managed The program automatically deletes older logs in order to save hard disk space You can specify the following options for log files Delete records automatically Log entries older than the specified number of days in the Delete records older than X days field will be automatically deleted Optimize log files automatically If checked log files will be automatically be defragmented if the percentage is higher than value specified in the If the number of unused records exceeds field Click Optimize now to start the defragmenting
48. ainder of the file is divided into sections in which items can be edited denote those that will be processed by the script You mark items for processing by replacing the pt uon character in front of an item with a character Sections in the script are separated from each other by an empty line Each section has a number and title 01 Running processes This section contains a list of all processes running in the system Each process is identified by its UNC path and subsequently its CRCI6 hash code in asterisks Example 01 Running processes SystemRoot System32 smss exe 4725 C Windows system32 svchost exe FD08 C Windows system32 module32 exe CF8A Ls oon In this example a process module32 exe was selected marked by a character the process will end upon execution of the script O2 Loaded modules This section lists currently used system modules Example Loaded modules NwindowsNsystem32Nsvchost exe NwindowsNsystem32Nkernel32 dll NwindowsNsystem32Nkhbekhb dll NwindowsNsystem32Nadvapi32 dll Ls l Q 0 Qv oon In this example the module khbekhb dll was marked by a When the script runs it will recognize the processes using that specific module and end them 03 TCP connections This section contains information about existing TCP connections Example 03 TCP connections Active connection 127 0 0 1 30606 gt 127 0 0 1 55320 owner ekrn exe
49. appear The selected service script is not signed Running unsigned and unknown scripts may seriously harm your computer data Are you sure you want to run the script and carry out the actions This may be caused by inconsistencies within the script damaged heading corrupted section title empty line missing between sections etc You can either reopen the script file and correct the errors within the script or create a new service script 5 5 5 FAQ Does ESET SysInspector require Administrator privileges to run While ESET SysInspector does not require Administrator privileges to run some of the information it collects can only be accessed from an Administrator account Running it as a Standard User or a Restricted User will result in it collecting less information about your operating environment Does ESET SysInspector create a log file ESET SysInspector can create a log file of your computer s configuration To save one select File gt Save Log from the main menu Logs are saved in XML format By default files are saved to the USERPROFILE My Documents directory with a file naming convention of SysInpsector 2 COMPUTERNAME se YYMMD D HHMM XML You may change the location and name of the log file to something else before saving if you prefer 86 How do I view the ESET SysInspector log file To view a log file created by ESET SysInspector run the program and select File gt Open Log from the main menu You can also drag and d
50. asked to buy a product you are not interested in If you decide to purchase anyway please verify that the message sender is a reliable vendor consult the original product manufacturer e Some of the words are misspelled in an attempt to trick your spam filter For example vaigra instead of viagra etc 95
51. ated or modified files File execution Enables or disables scanning of executed files Diskette access Enables or disables scanning triggered by accessing the floppy drive Computer shutdown Enables or disables control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave this option selected as there is still the possibility of infection by a boot virus from alternate sources 4 1 1 1 3 Advanced scan options More detailed setup options can be found under Computer gt Antivirus and antispyware gt Real time system protection gt Advanced setup Additional ThreatSense parameters for newly created and modified files The probability of infection in newly created or modified files is comparatively higher than in existing files For this reason the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates because heuristics can detect new threats before the virus signature database update is released In addition to newly created files scanning is also performed on self extracting files sfx and runtime packers internally compressed executable files By default archives are scanned up to the 10th nesting level and are checked regardless of their actual size To modify archive scan settings deselect the Default archive scan settings optio
52. by clicking on Show Options Rules created like this are considered equal to rules created manually so a rule created from a dialog window can be less specific than the rule that triggered that dialog window This means that after creating such a rule the same operation can trigger the same window The Temporarily remember this action for this process option causes the action Allow Deny to be used until a change of rules or filtering mode a HIPS module update or a system restart After any of these three actions temporary rules will be deleted 38 4 2 Web and email Web and email configuration can be found in the Setup pane after clicking on the Web and email title From here you can access more detailed settings of the program Setup Web and email Web and email 4 Web access and antiphishing protection i vY Enabled S Update Disable Configure ro Setup Email client protection G v Enabled fiy Disable X Tools Configure Help and support Internet connectivity is a standard feature for personal computers Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access and antiphishing protection Email client protection provides control of email communication received through the POP3 and IMAP protocol Using the plug in program for your email client ESET NOD32 Antivirus provides control of all co
53. cation next to the Computer item You can re enable antivirus and antispyware protection by clicking on Start all antivirus and antispyware protection modules Web access and antiphishing protection disabled This problem is signaled by a orange icon with an i and the Security notification status You can re enable Web access and antiphishing protection by clicking on the security notification and then click on Enable Web access and antiphishing protection Your license will expire soon This is indicated by the protection status icon is displaying an exclamation point After the license expires the program will not be able to update and the Protection status icon will turn red License expired This is indicated by the Protection status icon turning red The program is not able to update after the license expires We recommend following the instructions in the alert window to renew your license If you are unable to solve a problem using the suggested solutions click Help and support to access the help files or search the ESET Knowledgebase If you still need assistance you can submit an ESET Customer Care support request ESET Customer Care will respond quickly to your questions and help find a resolution 3 3 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay careful attention to their configuration and operation Fr
54. cation windows Message boxes are used to display short text messages or questions Access setup Context v Close message boxes automatically after sec 120 ciere Desktop notifications and balloon tips By default desktop notifications are displayed in the lower right hand corner of your screen and contain information that does not require user intervention Y Display notifications on desktop Configure notifications 7 Display balloon tips in taskbar for sec 10 Y Display only notifications requiring user interaction J Display only notifications requiring user interaction when running applications in full screen mode Advanced setup aox cm j peut jJ The Display only notifications requiring user s interaction option allows you to toggle alerts and notifications that require no user interaction Select Display only notifications requiring user s interaction when running applications in full screen mode to suppress all non interactive notifications Click Advanced setup to enter additional Alerts and notification setup options 4 5 2 1 Advanced setup From the Minimum verbosity of events to display drop down menu you can select the starting severity level of alerts and notification to be displayed e Diagnostic Logs information needed to fine tune the program and all records above e Informative Records informative messages in
55. certificates that will be excluded from scanning Do not scan SSL protocol If selected the program will not scan communications over SSL Apply created exceptions based on certificates Activates using exclusions specified in excluded and trusted certificates for scanning SSL communication This option is available if you select Always scan SSL protocol Block encrypted communication utilizing the obsolete protocol SSL v2 Communication using the earlier version of the SSL protocol will be automatically blocked 4 2 3 4 1 Certificates For SSL communication to work properly in your browsers email clients it is essential that the root certificate for ESET Spol s r o be added to the list of known root certificates publishers Therefore the Add the root certificate to known browsers option should be enabled Select this option to automatically add the ESET root certificate to the known browsers e g Opera Firefox For browsers using the system certification store the certificate is added automatically e g Internet Explorer To apply the certificate to unsupported browsers click View Certificate Details Copy toFile and then manually import it into the browser In some cases the certificate cannot be verified using the Trusted Root Certification Authorities store e g VeriSign This means that the certificate is self signed by someone e g administrator of a web server or a small business company and considering this c
56. cious software from corrupting or disabling your antivirus and antispyware protection so you can be sure your system is protected all the times Changes to the Enable HIPS and Enable Self defense settings take effect after the Windows operating system is restarted Disabling the entire HIPS system will also require a computer restart Filtering can be performed in one of four modes Automatic mode with rules Operations are enabled except pre defined rules that protect your system Interactive mode User will be prompted to confirm operations Policy based mode Operations are blocked Learning mode Operations are enabled and a rule is created after each operation Rules created in this mode can be viewed in the Rule editor but their priority is lower than the priority of rules created manually or rules created in the automatic mode After selecting Learning mode the Notify about learning mode expiration in X days option becomes active After that time period is over learning mode is disabled again The maximum time period is 14 days After this time period is over a pop up window will open in which you can edit the rules and select a different filtering mode The HIPS system monitors events inside the operating system and reacts accordingly based on rules similar to the rules used by the personal firewall Click Configure rules to open the HIPS rule management window Here you can select create edit or delete rules In the fol
57. cluding successful update messages plus all records above e Warnings Records critical errors and warning messages e Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection etc The last feature in this section allows you to configure the destination of notifications in a multi user environment The On multi user systems display notifications on the screen of this user field specifies a user who will receive system and other notifications on systems allowing multiple users to connect at the same time Normally this would bea system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 5 3 Hidden notification windows If the Do not show this message again option was selected for any notification window alert which was previously displayed it will appear in the list of hidden notification windows Actions that are now executed automatically are displayed in the column titled Confirm Show Shows a preview of notification windows that are currently not displayed and for which an automatic action is configured Remove Removes items from the Hidden messageboxes list All notification windows removed from the list will be displayed again 71 4 5 4 Access setup In order to provide maximum security for your system it is es
58. console default do notlog output to console also log clean files do not log clean files default show activity indicator scan and automatically clean all local disks scan files default do not scan files scan memory scan boot sectors do not scan boot sectors default scan archives default do not scan archives only scan files smaller than SIZE megabytes default O unlimited maximum sub level of archives within archives nested archives to scan scan archives for LIMIT seconds at maximum only scan the files in an archive if they are smaller than SIZE default O unlimited max sfx size SIZE mail no mail mailbox no mailbox sfx no sfx rtp no rtp adware no adware unsafe no unsafe unwanted no unwanted pattern no pattern heur no heur adv heur no adv heur ext EXTENSIONS ext exclude EXTENSIONS clean mode MODE quarantine no quarantine General options help version preserve time Exit codes O i 10 50 100 only scan the files in a self extracting archive if they are smaller than SIZE megabytes default O unlimited scan email files default do not scan email files scan mailboxes default do not scan mailboxes scan self extracting archives default do not scan self extracting archives scan runtime packers default do not scan runtime packers scan for Adware Spyware Riskware default do not scan for Adware Spyware Riskware scan fo
59. covered by ESET Live Grid technology NOTE When an application is marked as Unknown orange security level it is not necessarily malicious software Usually it is just a newer application If you are not sure about the file you can submit file for analysis to ESET s Virus Lab Ifthe file turns out to be a malicious application its detection will be added to one of the upcoming updates Application name The given name of a program or process Open in a new window The running processes information will be opened in a new window 66 By clicking a given application at the bottom the following information will appear at the bottom of the window e File Location of an application on your computer e Filesize File size in B bytes e File description File characteristics based on the description from the operating system e Company name Name of the vendor or application process e File version Information from the application publisher e Product name Application name and or business name NOTE Reputation can also be checked on files that do not act as running programs processes mark files you want to check right click on them and from the context menu select Advanced options Check File Reputation using ESET Live Grid Scan with ESET NOD32 Antivirus Advanced options gt Clean files Edit with Notepad Quarantine file Open with Submit files for analysis B PSPad Check file rep
60. crosoft Office documents before they are opened as well as files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Removable media blocking This module allows you to scan block or adjust extended filters permissions and select how the user can access and work with a given device CD DVD USB HIPS The HIPS system monitors the events within the operating system and reacts to them according to a customized set of rules Gamer mode Enables or disables the Gamer mode You will receive a warning message potential security risk and the main window will turn orange after enabling Gamer mode Anti Stealth Provides detection of dangerous programs such as rootkits which are able to hide themselves from the operating system This means it is not possible to detect them using ordinary testing techniques The Web and Email protection setup allows you to enable or disable the following components e Web access and antiphishing protection If enabled all traffic through HTTP or HTTPS is scanned for malicious software e Email client protection Monitors communication received through the POP3 and IMAP protocol NOTE Document protection will display after enabling the option Enter advanced setup F5 Computer Antivirus and antispyware Document protection Integrate into system 20 After clicking Enabled the Temporary disable protection dialog box will display Click OK to disable the
61. drive Precautions such as these make it far easier and faster to recover your data in the event of system failure Regularly scan your computer for viruses A regular automatic scan of your computer with the proper settings can remove infiltrations that may have been missed due to old virus signature updates Follow basic security rules This is the most useful and most effective rule of all always be cautious Today many infiltrations require user intervention in order to be executed and distributed If you are cautious when opening new files you will save considerable time and effort that would otherwise be spent cleaning infiltrations from your computer Some useful rules are Do not visit suspicious websites with multiple pop ups and flashing advertisements Be careful when installing freeware programs codec packs etc Only use safe programs and only visit safe Internet websites Be cautious when opening email attachments particularly those from mass mailed messages and messages from unknown senders Don t use an Administrator account for everyday work with your computer 2 Installation Once you launch the installer the installation wizard will guide you through the setup process Important Make sure that no other antivirus programs are installed on your computer If two or more antivirus solutions are installed on a single computer they may conflict with each other We recommend that you uninstall any other antivirus pro
62. e Description window If you browse through items in the Description window additional details for each item may be displayed in the Details window The following are the descriptions of the main nodes in the Navigation window and related information in the Description and Details windows Running processes This node contains information about applications and processes running at the time of generating the log In the Description window you may find additional details for each process such as dynamic libraries used by the process and their location in the system the name of the application s vendor and the risk level of the file The Detail window contains additional information for items selected in the Description window such as the file size or its hash NOTE An operating system comprises of several important kernel components running 24 7 that provide basic and 79 vital functions for other user applications In certain cases such processes are displayed in the tool ESET SysInspector with file path beginning with Those symbols provide pre launch optimization for those processes they are safe for the system Network connections The Description window contains a list of processes and applications communicating over the network using the protocol selected in the Navigation window TCP or UDP along with the remote address where to which the application is connected to You can also check the IP addresses of DNS servers The D
63. e log scrolling If selected information scrolls upwards within the display window 4 1 1 7 An infiltration is detected Infiltrations can reach the system from various entry points such as webpages shared folders via email or from removable devices USB external disks CDs DVDs diskettes etc Standard behavior As a general example of how infiltrations are handled by ESET NOD32 Antivirus infiltrations can be detected using e Real time file system protection e Web access and antiphishing protection e Email client protection or e On demand computer scan Each uses the standard cleaning level and will attempt to clean the file and move it to Quarantine or terminate the connection A notification window is displayed in the notification area at the bottom right corner of the screen For more information about cleaning levels and behavior see Cleaning ESET NOD32 Antivirus vx Object http eicar org download eicar com txt Threat Eicar test file Information connection terminated quarantined 33 Cleaning and deleting If there is no predefined action to take for Real time file system protection you will be asked to select an option in an alert window Usually the options Clean Delete and No action are available Selecting No action is not recommended as this will leave infected files uncleaned The exception to this is when you are sure that a file is harmless and has been detected by mistake Apply cleaning
64. e mode works When a controlled application downloads data it is first saved to a temporary file created by ESET NOD32 Antivirus Data is not available for the given application at that time Once downloading is complete it is checked for malicious code If no infiltration is found data is sent to the original application This process provides complete control of the communications made by a controlled application If passive mode is activated data is trickle fed to the original application to avoid timeouts 4 2 1 2 URL address management The URL address management section enables you to specify HTTP addresses to block allow or exclude from checking The Add Edit Remove and Export buttons are used to manage the lists of addresses Websites in the list of blocked addresses will not be accessible Websites in the list of excluded addresses are accessed without being scanned for malicious code If you select the Allow access only to URL addresses in the list of allowed addresses option only addresses present in the list of allowed addresses will be accessible while all other HTTP addresses will be blocked If you add a URL address to the List of addresses excluded from filtering the address will be excluded from scanning You can also allow or block certain addresses by adding them to the List of allowed addresses or List of blocked addresses After you click the Lists button the HTTP address mask lists window will pop up where you can Add or
65. east files scanned e Frequently used files e Commonly used files e Rarely used files e All registered files most files scanned Two specific Scan level groups are also included e Files run before user logon Contains files from locations that allow running these files without the user being logged in includes almost all startup locations such as services browser helper objects winlogon notify Windows scheduler entries known dlls etc e Files run after user logon Contains files from locations that allow running them only after a user has logged in includes files that are only run for specific user typically files in HKEY_CURRENT_USER SOFTWARE Microsoft Windows CurrentVersion Run 28 Lists of files to be scanned are fixed for each group Scan priority A level of priority to use for the scan start e Normal at an average system load e Lower at a low system load e Lowest when the system load is the lowest possible e When idle the task will be performed only when the system is idle 4 1 1 5 Exclusions by path Exclusions enable you to exclude files and folders from scanning We do not recommend that you alter these options to ensure that all objects are scanned for threats However there are situations where you may need to exclude an object For example large database entries that would slow down the computer during the scan or software that has conflicts with the scan 6 ESET NOD32 Antivirus
66. ed to change or access the settings of ESET NOD32 Antivirus When both password fields match click Next to continue Password protect settings Enter password to protect settings V Protect configuration settings with a password New password Confirm new password The next installation steps ESET Live Grid and Detection of potentially unwanted applications are handled the same as in the Typical installation mode see Typical installation Click Install in the Ready to install window to complete installation After the installation is complete you will be prompted to activate your product See Typical installation for more information about product activation 2 3 Product activation After the installation is complete you will be prompted to activate your product There are several options how to activate the product Availability of a particular activation scenario in the activation window may vary depending on the country as well as the means of distribution of the installation file CD DVD ESET web page etc If you purchased a retail boxed version of the product select the Activate using an Activation Key option The Activation Key is usually located inside or on the back side of the product package For a successful activation the Activation Key must be entered as supplied If you received a Username and Password select the Activate using a Username and Password option and en
67. en 9 GPOSESEM Le cuseantarxquu anann 92 Types of infiltration ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 61 1 MINGUS OS ete ite et DL SIM Lei eden 6 1 2 WONS ses eas casts 6 1 3 MOJA trc 6 14 i TeTeld n M 6 1 5 AON ANC os ake 6 1 6 SPV WANG C 6 1 7 Potentially unsafe applications 6 1 8 Potentially unwanted applications 1 ESET NOD32 Antivirus ESET NOD22 Antivirus 5 represents a new approach to truly integrated computer security The most recent version of the ThreatSense scanning engine utilizes speed and precision to keep your computer safe The result is an intelligent system that is constantly on alert for attacks and malicious software endangering your computer ESET NOD32 Antivirus 5 is a complete security solution produced from our long term effort to combine maximum protection and a minimal system footprint The advanced technologies based on artificial intelligence are capable of proactively eliminating infiltration by viruses spyware trojan horses worms adware rootkits and other Internet borne attacks without hindering system performance or disrupting your computer 1 1 What snew HIPS Host based Intrusion Prevention System HIPS protects your system from malware and unwanted activity attempting to negatively affect your computer HIPS utilizes advanced behavioral analysis coupled with the detection capabilities of network filterin
68. ens 6 0 User interface 995 In this section you can configure POP3 and POP3S protocol checking Enable POP3 protocol checking If enabled all traffic through POP3 is monitored for malicious software Ports used by POP3 protocol A list of ports used by the POP3 protocol 110 by default ESET NOD22 Antivirus also supports POP3S protocol checking This type of communication uses an encrypted channel to transfer information between server and client ESET NOD32 Antivirus checks communications utilizing the SSL Secure Socket Layer and TLS Transport Layer Security encryption methods Do not use POP3S checking Encrypted communication will not be checked Use POP3S protocol checking for selected ports Check this option to enable POP3S checking only for ports defined in Ports used by POP3S protocol Ports used by POP3S protocol A list of POP3S ports to check 995 by default 43 4 2 2 2 IMAP IMAPS protocol control The Internet Message Access Protocol IMAP is another Internet protocol for email retrieval IMAP has some advantages over POP3 e g multiple clients can simultaneously connect to the same mailbox and maintain message state information such as whether or not the message has been read replied to or deleted ESET NOD32 Antivirus provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system start
69. er navigation in the ESET security product the following keyboard shortcuts can be used FI opens help pages F5 opens the Advanced setup Up Down navigation in product through items expands the Advanced setup tree node collapses the Advanced setup tree node TAB moves the cursor in a window Esc closes the active dialog window 5 4 Command Line ESET NOD32 Antivirus s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file ESET Command line scanner usage ecls OPTIONS FILES The following parameters and switches can be used while running the on demand scanner from the command line Options base dir FOLDER quar dirzFOLDER exclude MASK subdir no subdir max subdir level LEVEL symlink no symlink ads no ads log file FILE log rewrite log console no log console log all no log all aind auto Scanner options files no files memory boots no boots arch no arch max obj size SIZE max arch level LEVEL scan timeout LIMIT max arch size SIZE 76 load modules from FOLDER quarantine FOLDER exclude files matching MASK from scanning scan subfolders default do not scan subfolders maximum sub level of folders within folders to scan follow symbolic links default skip symbolic links scan ADS default do not scan ADS log output to FILE overwrite output file default append log output to
70. ername and Password it is important to type them exactly as they are written e The username and password are case sensitive and the hyphen in the username is necessary e The password is ten characters long and all lowercase e We do not use the letter L in passwords use the number one 1 instead e A big O is the number zero O a little o is the lowercase letter o We recommend copying and pasting the data from the registration email to ensure accuracy 2 5 Upgrading to a more recent version More recent of ESET NOD32 Antivirus are issued to bring improvements or fix issues that cannot be resolved by automatically updating of the program modules Upgrading to a more recent version can be accomplished in several ways 1 Automatically by means of a program update Since the program upgrade is distributed to all users and may have impact on certain system configurations it is issued after a long testing period to function with all possible system configurations If you need to upgrade toa newer version immediately after its release use one of the methods below 2 Manually by downloading and installing a more recent version over the previous one At the beginning of installation you can choose to preserve current program settings by selecting the Use current settings checkbox 3 Manually in the main program window by clicking Install Check in Update gt Available version of ESET NOD32 Antivirus 14 2 6 Computer scan
71. ertificate as trusted is not always a risk Most large business companies e g banks use a certificate signed by TRCA If the Ask about certificate validity option default is selected the user will be prompted to select an action to take when encrypted communication is established An action selection dialog will be displayed where you can decide to mark the certificate as trusted or excluded If the certificate is not present in the TRCA list the window is red If the certificate is on the TRCA list the window will be green You can select the Block communication that uses the certificate option to always terminate an encrypted connection to the site that uses the unverified certificate If the certificate is invalid or corrupt it means that the certificate expired or was incorrectly self signed In this case we recommend that you block the communication that uses the certificate 4 2 3 4 1 1 Trusted certificates In addition to the integrated Trusted Root Certification Authorities store where ESET NOD32 Antivirus stores trusted certificates you can create a custom list of trusted certificates that can be viewed in Advanced setup F5 gt Web and email gt Protocol filtering gt SSL gt Certificates gt Trusted certificates ESET NOD32 Antivirus will check the content of encrypted communications utilizing certificates in this list To delete the selected items from the list click the Remove button Click the Show option or double clic
72. etail window contains additional information for items selected in the Description window such as the file size or its hash Important Registry Entries Contains a list of selected registry entries which are often related to various problems with your system like those specifying startup programs browser helper objects BHO etc In the Description window you may find which files are related to specific registry entries You may see additional details in the Details window Services The Description window Contains a list of files registered as windows Services You may check the way the service is set to start along with specific details of the file in the Details window Drivers A list of drivers installed in the system Critical files The Description window displays content of critical files related to the Microsoft windows operating system System Scheduler Tasks Contains a list of tasks triggered by Windows Task Scheduler at a specified time interval System information Contains detailed information about hardware and software along with information about set environmental variables user rights and system event logs File details A list of important system files and files in the Program Files folder Additional information specific for the files can be found in the Description and Details windows About Information about version of ESET SysInspector and the list of program modules 5 5 2 2 1 Keyboard shortcuts
73. evel defines global proxy server settings for all of ESET NOD32 Antivirus Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use proxy server checkbox and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server If communication with the proxy server requires authentication select the Proxy server requires authentication checkbox and enter a valid Username and Password into the respective fields Click the Detect proxy server button to automatically detect and populate proxy server settings The parameters specified in Internet Explorer will be copied NOTE This feature does not retrieve authentication data username and password it must be supplied by you Proxy server settings can also be established within Advanced update setup Update branch of the Advanced setup tree This setting applies for the given update profile and is recommended for laptops that often receive virus signature updates from different locations For more information about this setting see section Advanced update setup 5 2 Import and export settings Importing and exporting configurations of ESET NOD32 Antivirus is available under Setup Both import and export use the xml file type Import and export are useful if you need to backup the current configuration of ESET NOD32 Antivirus to be able to use it later The ex
74. evice will be formatted during the creation of ESET SysRescue All data on the device will be deleted If you choose the Quick format option formatting removes all the files from the partition but does not scan the disk for bad sectors Use this option if your USB device has been formatted previously and you are sure that it is not damaged 90 5 6 4 6 Burn If you have selected CD DVD as your target medium you can specify additional burning parameters on the Burn tab Delete ISO file Check this option to delete the temporary ISO file after the ESET SysRescue CD is created Deletion enabled Enables you to select fast erasing and complete erasing Burning device Select the drive to be used for burning Warning This is the default option If a rewritable CD DVD is used all the data on the CD DVD will be erased The Medium section contains information about the medium in your CD DVD device Burning speed Select the desired speed from the drop down menu The capabilities of your burning device and the type of CD DVD used should be considered when selecting the burning speed 5 6 5 Working with ESET SysRescue For the rescue CD DVD USB to work effectively you must start your computer from the ESET SysRescue boot media Boot priority can be modified in the BIOS Alternatively you can use the boot menu during computer startup usually using one of the F9 F12 keys depending on the version of your motherboard BIOS After booti
75. ew the selected system snapshot use the Show context menu option To export the selected snapshot to a file right click it and select Export Below is a detailed description of the available options e Compare Allows you to compare two existing logs It is suitable if you want to track changes between the current log and an older log For this option to take effect you must select two snapshots to be compared e Create Creates a new record Before that you must enter a short comment about the record To find out the snapshot creation progress of the currently generated snapshot see the Status column All completed snapshots are marked by the Created status Delete Delete all Removes entries from the list e Export Saves the selected entry in an XML file also in a zipped version 5 6 ESET SysRescue ESET SysRescue is a utility which enables you to create a bootable disk containing one of the ESET Security solutions it can be ESET NOD32 Antivirus ESET Smart Security or even some of the server oriented products The main advantage of ESET SysRescue is the fact that ESET Security solution runs independent of the host operating system while it has a direct access to the disk and the entire file system This makes it possible to remove infiltrations which normally could not be deleted e g when the operating system is running etc 5 6 1 Minimum requirements ESET SysRescue works in the Microsoft Windows Preinstalla
76. f the log generation progress bar help display information about the command line parameters Examples To load a specific log directly in the browser use SysInspector exe c clientlog xml To generate a log to a current location use SysInspector exe gen To generate a log to a specific folder use SysInspector exe gen c folder To generate a log to a specific file location use SysInspector exe gen c folder mynewlog xm To generate a log excluding sensitive information directly in a compressed file use SysInspector exe gen c mynewlog zip privacy zip To compare two logs use SysInspector exe current xml original xml NOTE If the name of the file folder contains a gap then should be taken into inverted commas 5 5 4 Service Script Service script is a tool that provides help to customers that use ESET SysInspector by easily removing unwanted objects from the system Service script enables the user to export the entire ESET SysInspector log or its selected parts After exporting you can mark unwanted objects for deletion You can then run the modified log to delete marked objects Service Script is suited for advanced users with previous experience in diagnosing system issues Unqualified modifications may lead to operating system damage Example If you have a suspicion that your computer is infected by a virus which is not detected by your antivirus program follow the step by step instructions belo
77. found within an archive the log will list also clean files contained within the archive Enable Smart optimization With Smart Optimization enabled the most optimal settings are used to ensure the most efficient scanning level while simultaneously maintaining the highest scanning speeds The various protection modules scan intelligently making use of different scanning methods and applying them to specific file types If the Smart Optimization is disabled only the user defined settings in the ThreatSense core of the particular modules are applied when performing a scan When configuring ThreatSense engine parameters setup for a Computer scan the following options are also available Scan alternate data streams ADS Alternate data streams used by the NTFS file system are file and folder associations which are invisible by ordinary scanning techniques Many infiltrations try to avoid detection by disguising themselves as alternate data streams Run background scans with low priority Each scanning sequence consumes a certain amount of system resources If you work with programs that place a high load on system resources you can activate low priority background scanning and save resources for your applications Preserve last access timestamp Select this option to keep the original access time of scanned files instead of updating them e g for use with data backup systems Scroll scan log This option allows you to enable disabl
78. fy its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installating ESET NOD32 Antivirus all settings are optimized to provide the maximum level of system security for users To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced setup Computer Antivirus and antispyware Real time file system protection 4 1 1 1 6 Checking real time protection To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available for download at http www eicar org download eicar com 4 1 1 1 7 What to do if real time protection does not work In this chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup in the main program window and click Real time file system protection If real time protection is not initiated at system startup it is usuall
79. g use File gt Open log In the main program window ESET SysInspector always displays one log at a time The benefit of comparing two logs is that you can view a currently active log and a log saved in a file To compare logs use the option File Compare log and choose Select file The selected log will be compared to the active one in the main program windows The comparative log will display only the differences between those two logs NOTE If you compare two log files select File Save log to save it as a ZIP file both files are saved If you open this file later the contained logs are automatically compared Next to the displayed items ESET SysInspector shows symbols identifying differences between the compared logs Items marked by a can only be found in the active log and were not present in the opened comparative log Items marked by a were present only in the opened log and are missing in the active one Description of all symbols that can be displayed next to items e new value not present in the previous log e tree structure section contains new values e removed value present in the previous log only e amp tree structure section contains removed values e value file has been changed e tree structure section contains modified values files e s the risk level has decreased it was higher in the previous log e athe risk level has increased it was lower in the previous log The explanation sect
80. g the virus signature database and by updating system components By dicking Update in the main program window you can find the current update status including the date and time of the last successful update and if an update is needed The primary window also contains the virus signature database version This numeric indicator is an active link to ESET s website listing all signatures added within the given update In addition the option to manually begin the update process Update virus signature database is available Updating the virus signature database and updating program components are important parts of maintaining complete protection against malicious code Please pay attention to their configuration and operation If you did not enter your License details username and password during installation you can enter your username and password when updating to access ESET s update servers NOTE Your username and password are provided by ESET after purchasing ESET NOD22 Antivirus fore Cres ESET NOD32 ANTIVIRUS 5 Update N Home Q Computer scan GS Update us Last successful update 24 1 2012 10 40 40 3x Setup Virus signature database version 6822 20120124 x Tools o9 Help and support Virus signature database is up to date S Update virus signature database Update is not necessary the virus signature database is up to date Jk Product activation Product activated Update license details Licen
81. g to monitor running processes files and registry keys actively blocking and preventing any such attempts Join ESET Live Grid network Built on ThreatSense Net advanced early warning system ESET Live Grid is designed to provide additional levels of security to your computer It constantly monitors your system s running programs and processes against the latest intelligence collected from millions of ESET users worldwide Additionally your system scans are processed faster and more precisely as the ESET Live Grid database grows over time This allows us to offer greater proactive protection and speed of scanning to all our users We recommend that you activate this feature and we thank you for your support Removable media control ESET NOD32 Antivirus provides removable media CD DVD USB control This module allows you to scan block or adjust extended filters permissions and control how the user can access and work with a given device This may be useful if the computer administrator wishes to prevent removable media insertion with unsolicited content by users Gamer mode Gamer mode is a feature for users that demand uninterrupted usage of their software do not wish to be disturbed by pop up windows and want to minimize CPU usage Gamer mode can also be used as a presentation mode when a presentation cannot be interrupted by antivirus activity By enabling this feature all pop up windows are disabled and the activity of the scheduler wi
82. gets menu is set to No selection 26 4 1 1 3 3 Scan profiles Your preferred scan parameters can be saved for future scanning We recommend that you create a different profile with various scan targets scan methods and other parameters for each regularly used scan To create anew profile open the Advanced setup window F5 and click Computer gt Antivirus and antispyware gt Computer scan gt Profiles The Configuration profiles window includes the Selected profile drop down menu that lists existing scan profiles and the option to create a new one To help you create a scan profile to fit your needs see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup Example Suppose that you want to create your own scan profile and the Smart scan configuration is partially suitable but you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning In the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements 4 1 1 3 4 Scan progress The scan progress window shows the current status of the scan and information about the number of files found that contain malicious code 2 Computer scan ESET NOD32 Antivirus oo A Computer scan
83. grams on your system See our knowledgebase article for a list of uninstaller tools for common antivirus software available in English and several other languages NOD32 Welcome to ESET NOD32 ANTIVIRUS 5 Antivirus Setup Wizard The Setup Wizard will install ESET NOD32 Antivirus on your computer Click Next to continue or Cancel to exit the Setup Wizard Warning Itis urgent that you uninstall any other resident security applications such as anti virus or anti spyware programs that may be running before continuing installation to avoid serious pri First the program checks if a newer version of ESET NOD32 Antivirus is available If a newer version is found you will be notified in the first step of the installation process If you select the Download and install new version option the new version will be downloaded and the installation will continue In the next step the End User License Agreement will be displayed Please read and click Accept to acknowledge your acceptance of the End User License Agreement After you accept the installation will continue in two possible scenarios 1 If you are installing ESET NOD32 Antivirus on a computer for the first time you will see the window below after you accept the End User License Agreement Here you can choose between a Typical installation and a Custom installation and continue accordingly Please choose whether to install ESET NOD32 Antivirus with Typical settings prov
84. gularly According to statistics from ESET Live Grid thousands of new unique infiltrations are created each day in order to bypass existing security measures and bring profit to their authors all at the expense of other users The specialists at ESET s Virus Lab analyze those threats on a daily basis and prepare and release updates in order to continually improve the level of protection for users of the antivirus program An incorrectly configured update decreases the effectiveness of the program For more information on how to configure updates see the Update setup chapter Download security patches The authors of malicious software prefer exploiting various system vulnerabilities in order to increase the effectiveness of spreading malicious code That s why software companies watch closely for new vulnerabilities in their applications to appear and release security updates eliminating potential threats on a regular basis It s important to download these security updates as they are released Examples of such applications include the windows operating system or widely used internet browser Internet Explorer Backup important data Malware writers usually do not care about users needs and the activity of malicious programs often leads to total malfunction of an operating system and the deliberate damage of important data It is important to regularly backup your important and sensitive data to an external source such as a DVD or external hard
85. he internet via a proxy server 4 3 1 2 3 Connecting to the LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default In most cases a local system account does not have sufficient rights to access the Mirror folder the Mirror folder contains copies of update files If this is the case enter the username and password in the update setup section or specify an existing account under which the program will access the update server Mirror To configure such an account click the LAN tab The Connect to LAN as section offers the System account default Current user and Specified user options Select the System account default option to use the system account for authentication Normally no authentication process takes place if there is no authentication data supplied in the main update setup section To ensure that the program authenticates using a currently logged in user account select Current user The drawback of this solution is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication Use this method when the default system account connection fails Please be aware that the specified user account must have access to the update files directory on the local server Otherwise the program will not be able to establish a connect
86. his type of advertising is legitimate since you may be interested in receiving commercial information about some products But many companies send unsolicited bulk commercial messages In such cases email advertising crosses the line and becomes spam The amount of unsolicited email has become a problem and it shows no signs of slowing Authors of unsolicited email often attempt to disguise spam as legitimate messages 6 2 2 Hoaxes A hoax is misinformation which is spread across the Internet Hoaxes are usually sent via email or communication tools like ICO and Skype The message itself is often a joke or Urban Legend Computer Virus hoaxes try to generate fear uncertainty and doubt FUD in the recipients bringing them to believe that there is an undetectable virus deleting files and retrieving passwords or performing some other harmful activity on their system Some hoaxes work by asking recipients to forward messages to their contacts perpetuating the hoax There are mobile phone hoaxes pleas for help people offering to send you money from abroad etc It is often impossible to determine the intent of the creator If you see a message prompting you to forward it to everyone you know it may very well be a hoax There are many websites on the Internet that can verify if an email is legitimate Before forwarding perform an Internet search on any message you suspect is a hoax 94 6 2 3 Phishing The term phishing defines a crim
87. icious file manually by clicking Ouarantine If this is the case the original file 67 will not be removed from its original location The context menu can also be used for this purpose right click in the Quarantine window and select Quarantine Restoring from Quarantine Quarantined files can also be restored to their original location Use the Restore feature for this purpose which is available from the context menu by right clicking on the given file in the Quarantine window If a file is marked as Potentially unwanted application the Restore and exclude from scanning option is enabled Read more about this type of application in the glossary The context menu also offers the Restore to option which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care Submitting a file from the Ouarantine If you have quarantined a suspicious file that was not detected by the program or if a file was determined to be infected incorrectly for example by heuristic analysis of the code and subsequently quarantined please send the file to ESET s Virus Lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu 4 4 9 Submission of files for analysis The file submission dialog enables you to send a file t
88. ides the best balance of security and speed or select Custom for additional configuration options Installation mode 9 Typical recommended best settings 5 Custom allows for more detailed configuration 2 If you are installing ESET NOD32 Antivirus over a previous version of this software the following window lets you choose to either use your current program settings for your new installation or if you uncheck the Use current settings option choose between the two aforementioned installation modes Installation mode Installation mode selection If you wish to reinstall the program preserving the current settings leave this check box checked To reinstall the program and adjust the settings uncheck the check box and select one of the installation modes V Use current settings Installation mode Typical recommended best settings Custom allows for more detailed configuration ae ee Cee 2 1 Typical installation Typical installation mode provides configuration options appropriate for most users These settings provide excellent security easy setup and high system performance Typical installation mode is the default option and is recommended if you do not have the particular requirements for specific settings After selecting the installation mode and clicking Next you will be prompted to configure the ESET Live Grid The ESET Live Grid helps to ensure that ESET is immediately and
89. ight corner of the screen If itis not possible to select the correct action automatically the program offers a selection of follow up actions The same happens when a predefined action cannot be completed Strict cleaning The program will clean or delete all infected files The only exceptions are the system files If it is not possible to clean them the user is prompted to select an action by a warning window 23 Warning If an archive contains a file or files which are infected there are two options for dealing with the archive In standard mode Standard cleaning the whole archive would be deleted if all the files it contains are infected files In Strict cleaning mode the archive would be deleted if it contains at least one infected file regardless of the status of the other files in the archive Og e Objects Cleaning Em 3 E No deaning i Strict deanii Extensions jd Limits In this mode the program will attempt to automatically dean or delete Other infected files If no action can be performed and a user is logged in an alert window with a list of available actions may be displayed An alert window will also be displayed if the action fails Sox j canei aeu 4 1 1 1 5 When to modify real time protection configuration Real time protection is the most essential component of maintaining a secure system Always be careful when modifying its parameters We recommend that you only modi
90. ignature database is out of date This error will appear after several unsuccessful attempts to update the virus signature database We recommend that you check the update settings The most common reason for this error is incorrectly entered authentication data or incorrectly configured connection settings The previous notification is related to the following two Virus signature database update failed messages about unsuccessful updates 1 Invalid Username and or Password The username and password have been incorrectly entered in update setup We recommend that you check your authentication data The Advanced setup window click Setup from the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update Update in the Advanced setup tree to enter a new username and password ESET NOD32 Antivirus im ESET NOD32 ANTIVIRUS 5 Update Virus signature database update failed Virus signature database update ended with an error GS Update Invalid Username and or Password Update virus signature database Troubleshoot update issue rtl Setup OK Help and support 2 An error occurred while downloading update files A possible cause of the error is incorrect Internet connection settings We recommend that you check your Internet connectivity by opening any website in your web browser If the website does not open it is likely that an
91. in ESET NOD32 Antivirus If integration is activated the ESET NOD32 Antivirus toolbar is inserted directly into the email client allowing for more efficient email protection The integration settings are available through Setup Enter advanced setup Web and email Email client protection Email client integration Email clients that are currently supported include Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird For a complete list of supported email clients and their versions refer to the following ESET Knowledgebase article Select the checkbox next to Disable checking upon inbox content change if you are experiencing a system slowdown when working with your email client Such a situation may take place when downloading email from the Kerio Outlook Connector Store 44 ESET NOD32 Antivirus 1 meson Advanced setup H E Computer Email dient integration E E Web and email V Integrate into Microsoft Outlook B Email dient protection i V Integrate into Outlook Express Windows Mail PP L Email clients v Integrate into Windows Live Mail 00007 POP3 POP3S V Integrate into Mozilla Thunderbird version 5 and older o Re 3 IMAP IMAPS PO OA i Web access and antiphishing protection a Protocol filtering Disable checking upon inbox content change H Q Update 3 Tools H B User interface CEI Gea Gea Even if i
92. in their content or behavior are not submitted to ESET for analysis by means of ESET Live Grid technology Advanced setup Opens a window with further ESET Live Grid settings If you have used ESET Live Grid before and have disabled it there may still be data packages to send Even after deactivating such packages will be sent to ESET on the next occasion Afterwards no further packages will be created 4 4 6 1 Suspicious files The Files tab in ESET Live Grid advanced setup allows you to configure how threats are submitted to ESET s Virus Lab for analysis If you find a suspicious file you can submit it for analysis to our ThreatLabs If itis a malicious application its detection will be added to the next virus signature update Exclusion filter The Exclusion filter allows you to exclude certain files folders from submission The files listed will never be sent to ESET labs for analysis even if they contain a suspicious code For example it may be useful to exclude files which may carry confidential information such as documents or spreadsheets The most common file types are excluded by default doc etc You can add to the list of excluded files if desired Contact email optional Your contact email can be included with any suspicious files and may be used to contact 65 you if further information is required for analysis Please note that you will not receive a response from ESET unless more information is needed
93. inal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Its aim is to gain access to sensitive data such as bank account numbers PIN codes etc Access is usually achieved by sending email masquerading as a trustworthy person or business e g financial institution insurance company The email can look very genuine and will contain graphics and content which may have originally come from the source it is impersonating You will be asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers or usernames and passwords All such data if submitted can easily be stolen and misused Banks insurance companies and other legitimate companies will never request usernames and passwords in an unsolicited email 6 2 4 Recognizing spam scams Generally there are a few indicators which can help you identify spam unsolicited emails in your mailbox Ifa message fulfills at least some of the following criteria it is most likely a spam message e Sender address does not belong to someone on your contact list e You are offered a large sum of money but you have to provide a small sum first e You are asked to enter under various pretenses data verification Financial operations some of your personal data bank account numbers usernames and passwords etc e Itis written in a foreign language e You are
94. ing the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive If your computer is showing signs of a malware infection e g it is slower often freezes etc we recommend that you do the following e Open ESET NOD32 Antivirus and click Computer scan e Click Smart scan for more information see Smart scan e After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses 34 4 1 2 Removable media ESET NOD32 Antivirus provides automatic removable media CD DVD USB control This module allows you to scan block or adjust extended filters permissions and select how the user can access and work with a given device This may be useful if the computer administrator wishes to prevent the users from using removable media with unsolicited content Supported removable media e CD DVD Blu ray e USB key e USB drive e FireWire Action to take after inserting removable media Select the default action that will be performed when a removable media device is inserted into the computer CD DVD USB If the Show scan options option is selected a notification will display which allows you to choose a desired action e Scan now An on demand computer scan of the inserted removable media device will be performed e Scan later
95. ion ESS EAV folder MSI file should be set In some cases a custom Update folder can be chosen e g to use an older or newer virus signature database version You can use one of the following two sources of username and password Installed ESS EAV Username and password will be copied from the currently installed ESET Security solution From user Username and password entered in the corresponding text boxes will be used NOTE ESET Security solution on the ESET SysRescue CD is updated either from the Internet or from the ESET Security solution installed on the computer on which the ESET SysRescue CD is run 5 6 4 3 Advanced settings The Advanced tab lets you optimize the ESET SysRescue CD according to the amount of memory on your computer Select 576 MB and more to write the content of the CD to the operating memory RAM If you select less than 576 MB the recovery CD will be permanently accessed when WinPE will be running In the External drivers section you can insert drivers for your specific hardware usually network adapter Although WinPE is based on Windows Vista SP1 which supports a large range of hardware occasionally hardware is not recognized This will required that you add a driver manually There are two ways of introducing a driver into an ESET SysRescue compilation manually the Add button and automatically the Aut Search button In the case of manual inclusion you need to select the path to the corresponding i
96. ion and download updates Warning When either Current user or Specified user is selected an error may occur when changing the identity of the program to the desired user We recommend entering the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain nameluser if itis a workgroup enter workgroup_name name and password When updating from the HTTP version of the local server no authentication is required Select the Disconnect from server after update option if connection to the server remains active even after updates have been downloaded 56 4 3 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the primary window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools Scheduler By default the following tasks are activated in ESET NOD32 Antivirus e Regular automatic update e Automatic update after dial up connection e Automatic update after user logon Each update task can be modified to meet your needs In addition to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see section Scheduler 4 4 Tools The Tools menu includes modules that help simplify program administration and offer addi
97. ion displayed in the left bottom corner describes all symbols and also displays the names of logs which are being compared Log Status Currentlog Generated Previous Log Sysinspector LOG 110725 1042 xmi Loaded ZIP Compare Comparison Result Compare Icons Legend Y Addeditem Added Item s in Branch Removed Item Removed Item s in Branch Pie Replaced Added or Removed S Status Was Lowered Item s in Branch A Status Was Raised File s Replaced in Branch Any comparative log can be saved to a file and opened at a later time Example Generate and save a log recording original information about the system to a file named previous xml After changes to the system have been made open ESET SysInspector and allow it to generate a new log Save it to a file named current xml In order to track changes between those two logs navigate to File Compare logs The program will create a comparative log showing differences between the logs The same result can be achieved if you use the following command line option SysIsnpector exe current xml previous xml 82 5 5 3 Command line parameters ESET SysInspector supports generating reports from the command line using these parameters gen generate a log directly from the command line without running the GUI privacy generate a log excluding sensitive information zip store the resulting log directly on the disk in a compressed file silent suppress the display o
98. its 6 1 5 Adware Adware is a short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is frequently bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also perform tracking functions as spyware does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware Some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a legal way because users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness Spyware uses tracking functions to send various statistical data such as a list
99. k assessment for security experts so that they know what objects on a system they may want to further examine for unusual behavior Why does ESET SysInspector connect to the Internet when run Like many applications ESET SysInspector is signed with a digital signature certificate to help ensure the software was published by ESET and has not been altered In order to verify the certificate the operating system contacts a certificate authority to verify the identity of the software publisher This is normal behavior for all digitally signed programs under Microsoft Windows What is Anti Stealth technology Anti Stealth technology provides effective rootkit detection If the system is attacked by malicious code that behaves as a rootkit the user may be exposed to data loss or theft Without a special anti rootkit tool it is almost impossible to detect rootkits Why arethere sometimes files marked as Signed by MS having a different Company Name entry at the same time When trying to identify the digital signature of an executable ESET SysInspector first checks for a digital signature embedded in the file If a digital signature is found the file will be validated using that information If a digital signature is not found the ESI starts looking for the corresponding CAT file Security Catalog systemroot system32 catroot that contains information about the executable file processed If the relevant CAT file is found the digital sig
100. k the certificate to display information about the selected certificate 49 4 2 3 4 1 2 Excluded certificates The Excluded certificates section contains certificates that are considered safe The content of encrypted communications utilizing the certificates in the list will not be checked for threats We recommend only excluding web certificates that are guaranteed to be safe and the communication utilizing the certificates does not need to be checked To delete selected items from the list click the Remove button Click the Show option or double click the certificate to display information about the selected certificate 4 2 3 4 1 3 Encrypted SSLcommunication If the computer is configured for SSL protocol scanning a dialog window prompting you to choose an action may be opened when there is an attempt to establish an encrypted communication using an unknown certificate The dialog window contains the following information name of the application that initiated the communication and name of the certificate used ESET NOD32 Antivirus 5 Encrypted SSL communication Trusted certificate An application running on this computer is attempting to communicate over encrypted SSL channel If you want to check the encrypted channel content mark the certificate as trusted Do you consider the remote computer s certificate trusted Application internet Explorer Certificate www microsoft com Yes Yes always No y Exclude
101. k will be performed at the predefined date and time e Repeatedly The task will be performed at the specified time interval e Daily The task will run repeatedly each day at the specified time e Weekly The task will be run on the selected day and time 5 If the task could not be run at the predefined time you can specify when it will be performed again e Wait until the next scheduled time e Run the task as soon as possible e Run the task immediately if the time since the last task execution exceeds hours 6 In the last step you can review the task to be scheduled Click Finish to apply the task The task has been scheduled Scheduled task overview Task name Scan Task type On demand computer scan Run task Task will be run only once on 16 5 2011 at 17 38 46 Action to take if the task is not run at the specified time Task will not be run Run the task with specific parameters 61 4 4 2 1 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available Run external application Schedules the execution of an external application Log maintenance Log files also contains leftovers from deleted records This task optimizes records in log files on a regular basis to work effectively System startup file check Checks files that are allowed to run at system startup or logon
102. ke logger A program which records each keystroke that a user types and sends the information to remote attackers e Dialer Malicious programs designed to connect via premium rate numbers instead of the user s Internet service provider It is almost impossible for a user to notice that a new connection was created Dialers can only cause damage to users with dial up modems which are no longer regularly used If afile on your computer is detected as a Trojan it is advisable to delete it since it most likely contains nothing but malicious code 92 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques There are two levels of detection to prevent rootkits 1 When they try to access a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing ESET NOD32 Antivirus users have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootk
103. les 4 2 2 4 Removing infiltrations If an infected email message is received an alert window will display The alert window shows the sender name email and the name of the infiltration In the lower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases we recommend that you select either Clean or Delete In certain situations if you wish to receive the infected file select Leave If Strict cleaning is enabled an information window with no options available for infected objects will displayed 45 4 2 3 Protocol filtering Antivirus protection for the application protocols is provided by the ThreatSense scanning engine which seamlessly integrates all advanced malware scanning techniques The control works automatically regardless of the Internet browser or email client used For encrypted SSL communication see Protocol filtering SSL Integrate into system Enables the driver for the ESET NOD32 Antivirus protocol filtering functionality Enable application protocol content filtering If enabled all HTTP S POP3 S and IMAP S traffic will be checked by the antivirus scanner NOTE Starting with Windows Vista Service Pack 1 and Windows 7 the new Windows Filtering Platform WFP architecture is used to check network communication Since the WFP technology uses special monitoring techniques the following options are not available HTTP and POP3 ports Limits routing
104. line covers the last 24 hours e Step 1 hour last month The graph is refreshed every hour and the timeline covers the last month e Step 1 hour selected month The graph is refreshed every hour and the timeline covers the last X selected months The vertical axis of the File system activity graph represents read data blue and written data red Both values are given in KB kilobytes MB GB If you mouse over either read data or written data in the legend below the graph the graph will only display data for that activity type 4 4 5 ESET SysInspector ESET SysInspector is an application that thoroughly inspects your computer and gathers detailed information about system components such as installed drivers and applications network connections or important registry entries and assesses the risk level of each component This information can help determine the cause of suspicious system behavior that may be due to software or hardware incompatibility or malware infection The SysInspector window displays the following information about created logs e Time The time of log creation e Comment A short comment e User The name of the user who created the log e Status The status of log creation 64 The following actions are available e Compare Compares two existing logs e Create Creates a new log Please wait until the ESET SysInspector log is complete Status shown as Created e Delete Removes selected logs
105. ll be completely stopped System protection still runs in the background but does not demand any user interaction Check for product updates ESET NOD32 Antivirus can be configured in addition to virus signature database updates and program modules updates to check regularly for the latest product version During the installation process using an older installation package you can decide if you want to automatically download and install the latest version of ESET NOD32 Antivirus New design The main window of ESET NOD32 Antivirus has been completely redesigned and Advanced setup is more intuitive for easier navigation 1 2 System requirements For seamless operation of ESET NOD32 Antivirus the system should meet the following hardware and software requirements Microsoft Windows 2000 XP NT4 SP6 400 MHz 32 bit x86 64 bit x64 128MB RAM of system memory 320 MB available space Super VGA 800 x 600 Microsoft Windows 8 7 Vista Home Server 1 GHz 32 bit x86 64 bit x64 512MB RAM of system memory 320 MB available space Super VGA 800 x 600 1 3 Prevention When you work with your computer and especially when you browse the Internet please keep in my mind that no antivirus system in the world can completely eliminate the risk caused by infiltrations and attacks To provide maximum protection and convenience it is essential to use the antivirus system correctly and adhere to several useful rules Update re
106. low themselves to be stopped O9 Critical files This section contains information about files that are critical to proper function of the operating system Example 09 Critical files File win ini fonts extensions files MAPI 1 L5 File system ini 386Enh woafont dosapp fon EGA80WOA FON EGA80WOA FON Le File hosts 127 0 0 1 localhost il localhost ss The selected items will either be deleted or reset to their original values 5 5 4 3 Executing Service scripts Mark all desired items then save and close the script Run the edited script directly from the ESET SysInspector main window by selecting the Run Service Script option from the File menu When you open a script the program will prompt you with the following message Are you sure you want to run the service script Scriptname After you confirm your selection another warning may appear informing you that the service script you are trying to run has not been signed Click Run to start the script A dialog window will confirm that the script was successfully executed If the script could only be partially processed a dialog window with the following message will appear The service script was run partially Do you want to view the error report Select Yes to view a complex error report listing the operations that were not executed If the script was not recognized a dialog window with the following message will
107. lowing example we will demonstrate how to restrict unwanted behavior of applications 1 Name the rule and select Block from the Action drop down menu 2 Open the Target applications tab Leave the Source applications tab blank to apply your new rule to all applications attempting to perform any of the checked operations in the Operations list on applications in the Over these applications list 3 Select Modify state of another application all operations are described in the product help press Fl key in the window which is identical to the image below 4 Add one or several applications you wish to protect Enable the Notify user option to display a user notification whenever the rule is applied 6 Click OK to save the new rule uw 37 Rules define how the Host based Intrusion Prevention System decides which applications have allowed or blocked access to selected files parts of registry or other applications It is also possible to leave the choice of action to the user Each rule consists of conditions which have to be met before a rule is applied and a particular action is performed Basic setup Other settings Name Example rule V Rule activated ME V Log g l z V Notify user Target applications Target registry Overthese applications Operations CWindows vexplorer exe C Windows notepad exe F Debugging another application DN Intercept event
108. malicious purposes ESET NOD32 Antivirus provides the option to detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program that records each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 93 6 1 8 Potentially unwanted applications Potentially unwanted applications PUAs are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you havent seen previously pop ups ads e Activating and running of hidden processes e Increased usage of system resources e Changes in search results e Application communicates with remote servers 6 2 Email Email or electronic mail is a modern form of communication with many advantages It is flexible fast and direct and played a crucial role in the proliferation of the Internet in the early 1990 s Unfortunately with a high level of anonymity email and the Internet lea
109. matic startup file check after user logon Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click the task and click Edit or select the task you wish to modify and click the Edit button Add a new task 1 Click Add at the bottom of the window 2 Select the desired task from the pull down menu TEE Run extemal application Log maintenance System startup file check Create a computer status snapshot On demand computer scan Update Checking for latest product version More information about task scheduling 60 3 Enter a name of the task and select one of the timing options e Once The task will be performed only once at the predefined date and time e Repeatedly The task will be performed at the specified interval in hours e Daily The task will run each day at the specified time e Weekly The task will run once or more times a week on the selected day s and time e Event triggered The task will be performed on a specified event Task name Scan Run the task Once Repeatedly Daily Weekly Event triggered Do not run the task if the computer is running on battery 4 Depending on the timing option you choose in the previous step one of the following dialog windows will be displayed e Once The tas
110. menu Scan with ESET NOD32 Antivirus Advanced options gt Clean files X Edit with Notepad Quarantine file Open with Submit files for analysis rm Check file reputation using ESET Live Grid The following options are available in the Menu type drop down menu e Full scan first Activates all context menu options the main menu will display the Scan with ESET NOD32 Antivirus option e Full clean first Activates all context menu options the main menu will display the Clean with ESET NOD32 Antivirus option e Only scan Only the Scan with ESET NOD32 Antivirus option will be displayed in the context menu e Only clean Only the Clean with ESET NOD32 Antivirus option will be displayed in the context menu 4 5 7 Gamer mode Gamer mode is a feature for users that demand uninterrupted usage of their software do not wish to be disturbed by pop up windows and want to minimize CPU usage Gamer mode can also be used during presentations that cannot be interrupted by antivirus activity By enabling this feature all pop up windows are disabled and the activity of the scheduler will be completely stopped System protection still runs in the background but does not demand any user interaction You can enable or disable Gamer mode in the main program window by clicking Setup Computer then Enable under Gamer mode or you can enable Gamer mode in the Advanced setup tree F5 by expanding User interface clicking
111. mmunications from the email client POP3 MAPI IMAP HTTP Disable Deactivates web email protection for email clients Configure Opens web email protection advanced settings 39 4 2 1 Web access and antiphishing protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Web access and antiphishing protection works by monitoring communication between web browsers and remote servers and complies with HTTP Hypertext Transfer Protocol and HTTPS encrypted communication rules The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Read more about this activity in the glossary ESET NOD32 Antivirus supports anti phishing protection known web pages with such content are always blocked jJ x Alert ESET NOD32 Antivirus ESET NOD32 Antivirus A Access denied Details Web page Comment Access to the web page was blocked by ESET NOD32 Antivirus The web page is on the list of websites with potentially dangerous contents ESET website We strongly recommend that Web access and antiphishing protection is enabled This option can be accessed from the main window of ESET NOD32 Antivirus by navigating to Setup gt Web and email gt Web access and antiphishing protection 4 2 1 1 HTTP HTTPs By default
112. n ISGOBOEEGEGGEOE File c windows system32 smss exe File size 69632 File description Windows Session Manager Company name Microsoft Corporation File version 6 1 7600 16385 win7_rtm 090713 1255 Product name Microsoft Windows Operating System Open in a new window Process Image name of the program or process that is currently running on your computer You can also use the Windows Task Manager to see all running processes on your computer You can open Task Manager by right clicking an empty area on the taskbar and then clicking Task Manager or by pressing Ctrl Shift Esc on your keyboard Risk level In most cases ESET NOD32 Antivirus and ESET Live Grid technology assign risk levels to objects files processes registry keys etc using a series of heuristic rules that examine the characteristics of each object and then weigh their potential for malicious activity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red NOTE Known applications marked as Fine green are definitely clean white listed and will be excluded from scanning as this will improve the scanning speed of on demand computer scan or Real time file system protection on your computer Number of users The number of users that use a given application This information is gathered by ESET Live Grid technology Time of discovery Period of time since the application was dis
113. n Additional ThreatSense parameters for executed files By default advanced heuristics are not used when files are executed However in some cases you may want to enable this option by checking the Advanced heuristics on file execution option Note that advanced heuristics may slow the execution of some programs due to increased system requirements While the Advanced heuristics on executing files from removable media option is enabled if you wish to exclude some removable media USB ports from being scanned by advanced heuristics on file execution click Exceptions to open the removable media drive exclusions window From here you can customize the settings by selecting or deselecting the checkboxes that represent each port 4 1 1 1 4 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch No cleaning Infected files will not be cleaned automatically The program will display a warning window and allow the user to choose an action This level is designed for more advanced users who know which steps to take in the event of an infiltration Standard cleaning The program will attempt to automatically clean or delete an infected file based on a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom r
114. n options already specified within the Tools gt Proxy server branch of the Advanced setup tree Select the Do not use proxy server option to specify that no proxy server will be used to update ESET NOD32 Antivirus The Connection through a proxy server option should be selected if e A proxy server should be used to update ESET NOD32 Antivirus that is different from the proxy server specified in the global settings Tools gt Proxy server If so the settings should be specified here Proxy server address communication Port plus Username and Password for the proxy server if required e The proxy server settings were not set globally but ESET NOD32 Antivirus will connect to a proxy server for updates e Your computer is connected to the Internet via a proxy server The settings are taken from Internet Explorer during program installation but if they are subsequently changed e g if you change your ISP please check that the HTTP proxy settings are correct in this window Otherwise the program will not be able to connect to the update servers The default setting for the proxy server is Use global proxy server settings NOTE Authentication data such as Username and Password are intended for accessing the proxy server Fill in these fields only if a username and password are required Please note that these fields are not for your username password for ESET NOD22 Antivirus and should only be supplied if you know you need a password to access t
115. n your computer Viruses are named after biological viruses because they use similar techniques to spread from one computer to another As for the term virus it is often used incorrectly to mean any type of a threat This usage is gradually being overcome and replaced with a more accurate term malware malicious software Computer viruses mainly attack executable files and documents In short this is how a computer virus works after execution of an infected file the malicious code is called and executed prior to the execution of the original application A virus can infect any files that the current user has write permissions for Computer viruses can range in purpose and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand some viruses do not cause any damage they only serve to annoy the user and demonstrate the technical skills of their authors If your computer is infected with a virus and cleaning is not possible submit it to the ESET lab for perusal In certain cases infected files can be modified to such an extent that cleaning is not possible and the files must be replaced with a Clean copy 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via network The basic difference between a virus and a worm is that worms have the ability to propagate by themselves they are not dependant on host files
116. nature of that CAT file will be applied in the validation process of the executable This is why there are sometimes files marked as Signed by MS but having a different CompanyName entry Example Windows 2000 includes the HyperTerminal application located in C Program Files Windows NT The main application executable file is not digitally signed but ESET SysInspector marks it as a file signed by Microsoft The reason for this is a reference in C WINNT system32 CatRoot F750E6C3 38EE 1IDI 85E5 OOCO4FC295EE sp4 cat pointing to C Program Files Windows NT hypertrm exe the main executable of the HyperTerminal application and sp4 cat is digitally signed by Microsoft 87 5 5 6 ESET Sysinspector as part of ESET NOD32 Antivirus To open the ESET SysInspector section in ESET NOD32 Antivirus click Tools gt ESET SysInspector The management system in the ESET SysInspector window is similar to that of computer scan logs or scheduled tasks All operations with system snapshots create view compare remove and export are accessible within one or two clicks The ESET SysInspector window contains basic information about the created snapshots such as create time a short comment name of the user that created the snapshot and snapshot status To compare create or delete snapshots use the corresponding buttons located below the list of snapshots in the ESET SysInspector window Those options are also available from the context menu To vi
117. ncrease the speed of animated effects select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated icons to display the progress of various operations select the Use animated icons for progress indication option If you want to have ESET NOD32 Antivirus play a sound when important events occur during a scan for example when a threat is discovered or when the scan has finished select Use sound signal 69 ESET NOD32 Antivirus ES Advanced setup m Computer User interface 5 8 Web and email User interface elements Update A 9 3 Tools E Graphical user interface B User interface V Show splash screen at startup 7 show tooltips Alerts and notifications Select active control element Hidden notification windows ccs xt menu Use animated controls Speed i Use animated icons for progress indication Use sound signal ao cm geo 4 5 2 Alerts and notifications The Alerts and notifications section under User interface allows you to configure how threat alerts and system notifications e g successful update messages are handled by ESET NOD32 Antivirus You can also set display time and the level of transparency of system tray notifications it applies only to the systems supporting system tray notifications The first item is Display alerts Disabling this opti
118. nf file applicable sys file must also be present in this folder In the case of automatic introduction the driver is found automatically in the operating system of the given computer We recommend using automatic inclusion only if ESET SysRescue is used on a computer that has the same network adapter as the computer on which the ESET SysRescue CD was created During creation the ESET SysRescue driver is introduced into the compilation so you do not need to look for it later 5 6 4 4 Internet protocol This section allows you to configure basic network information and set up predefined connections after ESET SysRescue Select Automatic private IP address to obtain the IP address automatically from DHCP Dynamic Host Configuration Protocol server Alternatively this network connection can use a manually specified IP address also known as a static IP address Select Custom to configure the appropriate IP settings If you select this option you must specify an IP address and for LAN and high speed Internet connections a Subnet mask In Preferred DNS server and Alternate DNS server type the primary and secondary DNS server addresses 5 6 4 5 Bootable USB device If you have selected a USB device as your target medium you can select one of the available USB devices on the Bootable USB device tab in case there are more USB devices Select the appropriate target Device where ESET SysRescue will be installed Warning The selected USB d
119. ng up from the boot media ESET Security solution will start Since ESET SysRescue is used only in specific situations some protection modules and program features present in the standard version of ESET Security solution are not needed their list is narrowed down to Computer scan Update and some sections in Setup The ability to update the virus signature database is the most important feature of ESET SysRescue we recommend that you update the program prior starting a Computer scan 5 6 5 1 Using ESET SysRescue Suppose that computers in the network have been infected by a virus which modifies executable exe files ESET Security solution is capable of cleaning all infected files except for explorer exe which cannot be cleaned even in Safe mode This is because explorer exe as one of the essential Windows processes is launched in Safe mode as well ESET Security solution would not be able to perform any action with the file and it would remain infected In this type of scenario you could use ESET SysRescue to solve the problem ESET SysRescue does not require any component of the host operating system and is therefore capable of processing cleaning deleting any file on the disk 91 6 Glossary 6 1 Types of infiltration An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is a piece of malicious code that is pre pended or appended to existing files o
120. nt protection can be viewed in the main program window of ESET NOD32 Antivirus in Setup gt Computer This feature is activated by applications that use Microsoft Antivirus API e g Microsoft Office 2000 and higher or Microsoft Internet Explorer 5 0 and higher 4 1 1 3 Computer scan The on demand scanner is an important part of your antivirus solution It is used to perform scans of files and folders on your computer From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures We recommend that you perform regular in depth scans of your system to detect viruses which were not captured by the Real time file system protection when they were written to the disk This can happen if the Real time file system protection was disabled at the time the virus database was obsolete or the file was not detected as a virus when it was saved to the disk ESET NOD32 Antivirus Fo lesa Computer scan Computer scan Q Smart scan G S Update Local disk scan TT Q Custom scan G Xx Setup 1 selection of scan profile and targets to scan x Tools Frequently used Run local disk scan Help and support Repeat last scan Xxx Computer scan setup Date and time of the last scan 21 6 2011 13 26 52 Last scan result 0 infected files Virus signature database used in last scan 6225 20110621 es 31 Two types of C
121. ntegration is not enabled email communication is still protected by the email client protection module POP3 IMAP 4 2 2 3 1 Email client protection configuration The Email client protection module supports the following email clients Microsoft Outlook Outlook Express Windows Mail Windows Live Mail and Mozilla Thunderbird Email protection works as a plug in for these programs The main advantage of the plug in control is that it is independent of the protocol used When the email client receives an encrypted message it is decrypted and sent to the virus scanner Email to scan Received email Toggles checking of received messages Sent email Toggles checking of sent messages Read email Toggles checking of read messages Action to be performed on infected email No action If enabled the program will identify infected attachments but will leave emails without taking any action Delete email The program will notify the user about infiltration s and delete the message Move email to the Deleted items folder Infected emails will be moved automatically to the Deleted items folder Move email to folder Specify the custom folder you wish to move the infected email to when detected Other Repeat scan after update Toggles rescanning after a virus signature database update Accept scan results from other modules If this option is selected the email protection module accepts scan results of other protection modu
122. ntrols located on the top of the Main window the Navigation window on the left the Description window on the right in the middle and the Details window on the right at the bottom of the Main window The Log Status section lists the basic parameters of a log filter used filter type is the log a result of a comparison etc Detail Ful Filtering mm FN Find Find Status Section Running processes gt smss exe Username Network Connections Important Registry Entries Running processes Services gt Necinn procesy syst mu E vboxservice exe VirtualBox Guest Additions Se 4 m H E c windows system32 smss exe SHAL A81B48A5D6A06543ED36B7E6EA75C5E52B79DD37 Last Write Time 2009 07 14 03 14 E Creation Time 2009 07 14 01 11 L3 File Size 69632 Log Status File Description Windows Session Manager ESSENCE Company Name Microsoft Corporation 5 5 2 1 Program Controls This section contains the description of all program controls available in ESET SysInspector File By clicking File you can store your current system status for later investigation or open a previously stored log For publishing purposes we recommend that you generate a log Suitable for sending In this form the log omits sensitive information current user name computer name domain name current user privileges environment variables etc NOTE Y
123. o ESET for analysis and can be found in Tools gt Submit file for analysis If you find a suspiciously behaving file on your computer you can submit it to ESET s Virus Lab for analysis If the file turns out to be a malicious application its detection will be added to one of the upcoming updates Alternatively you can submit the file by email If you prefer this option pack the file s using WinRAR ZIP protect the archive with the password infected and send it to samples eset com Please remember to use a descriptive subject and enclose as much information about the file as possible e g the website you downloaded it from NOTE Before submitting a file to ESET make sure it meets one or more of the following criteria e the file is not detected at all e the file is incorrectly detected as a threat You will not receive a response unless further information is required for analysis Select the description from the Reason for submitting the file drop down menu that best fits your message e Suspicious file e False positive file that is detected as an infection but are not infected e and Other File The path to the file you intend to submit Contact email This contact email is sent along with suspicious files to ESET and may be used to contact you if further information is required for analysis Entering a contact email is optional You will not get a response from ESET unless more information is required since each day our
124. o add an address to the list either manually Add or from a simple text file From file The From file option enables you to add multiple URL addresses masks which are saved in a text file Edit Manually edit addresses e g by adding a mask and Remove Remove all Click Remove to delete the selected address from the list To delete all addresses select Removeall Export Save addresses from the current list to a simple text file 4 2 2 Email client protection Email protection provides control of email communication received through the POP3 and IMAP protocols Using the plug in for Microsoft Outlook and other e mail clients ESET NOD32 Antivirus provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all the advanced scanning methods provided by the ThreatSense scanning engine This means that detection of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 and IMAP protocol communications is independent of the email client used The options for this functionality are available through Advanced setup Web and email Email client protection ThreatSense engine parameter setup The advanced virus scanner setup enables you to configure scan targets detection methods etc Click Setup to display the detailed virus scanner setup window After an email has been checked
125. o ways From the integrated version in ESET Security solutions or by downloading the standalone version SysInspector exe for free from ESET s website Both versions are identical in function and have the same program controls The only difference is how outputs are managed The standalone and integrated versions each allow you to export system snapshots to an xml file and save them to disk However the integrated version also allows you to store your system snapshots directly in Tools gt ESET SysInspector except ESET Remote Administrator For more information see section ESET SysInspector as part of ESET NOD32 Antivirus Please allow some time while ESET SysInspector scans your computer It may take anywhere from 1O seconds up to a few minutes depending on your hardware configuration operating system and the number of applications installed on your computer 77 5 5 1 1 Starting ESET SysInspector To start ESET SysInspector simply run the SysInspector exe executable you downloaded from ESET s website If you already have one of the ESET Security solutions installed you can run ESET SysInspector directly from the Start Menu Programs gt ESET gt ESET NOD32 Antivirus Please wait while the application inspects your system which could take up to several minutes depending on your hardware and data to be gathered 5 5 2 User Interface and application usage For clarity the Main window is divided into four major sections Program Co
126. of visited websites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appear to be antispyware programs but in fact they are spyware programs themselves If a file is detected as spyware on your computer it is advisable to delete it since there is a high probability that it contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs whose function is to simplify the administration of networked computers However in the wrong hands they may be misused for
127. om the main menu select Update and then click Update virus signature database to check for a newer database update If the username and password were not entered during activation process of ESET NOD32 Antivirus you will be prompted for them at this point E ESET NOD32 Antivirus ESET NOD32 ANTIVIRUS 5 Update A Home Q Computer scan S Update Last successful update 24 1 2012 10 40 40 Jk Setup Virus signature database is up to date S Update virus signature database Update is not necessary the virus signature database is up to date Virus signature database version 6822 20120124 X Tools Help and support Ik Product activation Product activated Update license details License valid until 2 1 2013 License type Paid license Installed version of ESET NOD32 Antivirus 5 2 4 0 Available version of ESET NOD32 Antivirus Check 18 The Advanced setup window click Setup in the main menu and then click Enter advanced setup or press F5 on your keyboard contains additional update options Click Update in the Advanced setup tree on the left The Update server drop down menu is greyed out and set to Choose automatically To configure advanced update options such as update mode proxy server access and LAN connections click the Setup button Ear Advanced setup Jii Computer Selected profile 65 8 Web and email My profile Profiles 2 9 o wax
128. omputer scan are available Smart scan quickly scans the system with no need for further configuration of the scan parameters Custom scan allows you to select any of the predefined scan profiles as well as choose specific scan targets See the Scan progress chapter for more information about the scanning process We recommend that you run a computer scan at least once a month Scanning can be configured as a scheduled task from Tools Scheduler 25 4 1 1 3 1 Type of scan 4 1 1 3 1 1 Smartscan Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention The advantage of Smart scan is it is easy to operate and does not require detailed scanning configuration Smart scan checks all files on local drives and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see section Cleaning 4 1 1 3 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters in detail Configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets select Computer scan gt Custom scan and select an option from the Scan targets drop down menu or select
129. on will cancel all alert windows and is only suitable for a limited amount of specific situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the Close messageboxes automatically after sec option If they are not closed manually alert windows are automatically closed after the specified time period elapses Notifications on the Desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate Desktop notifications select the Display notifications on desktop option More detailed options such as notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of the balloon tips display time see the Display balloon tips in taskbar for sec option and enter your desired interval into the adjacent field 70 ESET NOD32 Antivirus li 3 Advanced setup H E Computer Alerts and notifications H 8 Web and email Alert windows H Q Update Alert windows are displayed if a threat is detected or if user intervention is required amp 3 Tools E B User interface Display alerts F Graphics E Notification windows Hidden notifi
130. ou may open previously stored ESET SysInspector reports by simply dragging and dropping them into the Main window Tree Enables you to expand or close all nodes and export selected sections to Service script 78 List Contains functions for easier navigation within the program and various other functions like finding information online Help Contains information about the application and its functions Detail This setting influences the information displayed in the Main window to make the information easier to work with In Basic mode you have access to information used to find solutions for common problems in your system In the Medium mode the program displays less used details In Full mode ESET SysInspector displays all the information needed to solve very specific problems Item filtering Item filtering is best used to find suspicious files or registry entries in your system By adjusting the slider you can filter items by their Risk Level If the slider is set all the way to the left Risk Level 1 then all items are displayed By moving the slider to the right the program filters out all items less risky than current Risk Level and only display items which are more suspicious than the displayed level With the slider all the way to the right the program displays only known harmful items All items labeled as risk 6 to 9 can pose security risk If you are not using a security solution from ESET we recommend that
131. our computer your system behaves differently compared to the state before their installation The most significant changes are e New windows you havent seen previously pop ups ads e Activating and running of hidden processes e Increased usage of system resources e Changes in search results e Application communicates with remote servers Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools password cracking applications and keyloggers programs recording each keystroke typed by a user This option is disabled by default ESET Live Grid Thanks to ESET s reputation technology information about scanned files is verified against data from the cloud based ESET Live Grid to improve detection and scanning speed 4 1 1 6 3 Cleaning The cleaning settings determine the behavior of the scanner while cleaning infected files There are 3 levels of cleaning No cleaning Infected files will not be cleaned automatically The program will display a warning window and allow the user to choose an action This level is designed for more advanced users who know which steps to take in the event of an infiltration Standard cleaning The program will attempt to automatically clean or delete an infected file based on a predefined action depending on the type of infiltration Detection and deletion of an infected file i
132. package click the Change button and go to the ESET Antivirus tab Also if you do not fillin username and password Change gt ESET Antivirus the Create button is greyed out 5 6 4 1 Folders Temporary folder is a working directory for files required during ESET SysRescue compilation ISO folder is a folder where the resulting ISO file is saved after the compilation is completed The list on this tab shows all localand mapped network drives together with the available free space If some of the folders here are located on a drive with insufficient free space we recommend that you select another drive with more free space available Otherwise compilation may end prematurely due to insufficient free disk space External applications Allows you to specify additional programs that will be run or installed after booting froma ESET SysRescue medium Include external applications Allows you to add external programs to the ESET SysRescue compilation Selected folder Folder in which programs to be added to the ESET SysRescue disk are located 89 5 6 4 2 ESET Antivirus For creating the ESET SysRescue CD you can select two sources of ESET files to be used by the compiler ESS EAV folder Files already contained in the folder to which the ESET Security solution is installed on the computer MSI file Files contained in the MSI installer are used Next you can choose to update the location of nup files Normally the default opt
133. port settings option is also convenient for users who wish to use their preferred configuration of ESET NOD32 Antivirus on multiple systems they can easily import an xml file to transfer the desired settings Importing a configuration is very easy In the main program window click Setup Import and export settings and then select the Import settings option Enter the path to the configuration file or click the button to browse for the configuration file you wish to import The steps to export a configuration are very similar In the main program window click Setup Import and export settings Select the Export settings option and enter the File name of the configuration file i e export xml Use the browser to select a location on your computer to save the configuration file The current configuration of ESET NOD32 Antivirus can be saved to an XML file and restored at a later time when needed Import and export Import settings 9 Export settings File name F export xml 75 5 3 Keyboard shortcuts Key shortcuts that can be used when working with the ESET NOD32 Antivirus include Ctrl G disables GUI in the product Ctrl I opens the ESET SysInspector page Ctrl L opens the Log files page Ctrl S opens the Scheduler page Ctrl Q opens the Quarantine page Ctrl U opens a dialog window where Username and Password can be set Ctrl R resets window to its default size and position on the screen For bett
134. r potentially unsafe applications do not scan for potentially unsafe applications default scan for potentially unwanted applications do not scan for potentially unwanted applications default use signatures default do not use signatures enable heuristics default disable heuristics enable Advanced heuristics default disable Advanced heuristics scan only EXTENSIONS delimited by colon exclude EXTENSIONS delimited by colon from scanning use cleaning MODE for infected objects Available options none standard default strict rigorous delete copy infected files if cleaned to Quarantine supplements the action carried out while cleaning do not copy infected files to Quarantine show help and quit show version information and quit preserve last access timestamp no threat found threat found and cleaned some files could not be scanned may be threats threat found error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 5 5 ESET Sysinspector 5 5 1 Introduction to ESET SysInspector ESET SysInspector is an application that thoroughly inspects your computer and displays gathered data in a comprehensive way Information like installed drivers and applications network connections or important registry entries can help you to investigate suspicious system behavior be it due to software or hardware incompatibility or malware infection You can access ESET SysInspector tw
135. r scan G Running scans Q Running 85 Number of infiltrations 0 petko PC petko Hide Gi Paused 0 Number of infiltrations 0 petko PC petko Show G Click Show to bring a scan to the foreground and return to the scanning process Scroll scan log If enabled the scan log will scroll down automatically as new entries are added so that the most recent entries are visible Enable shutdown after scan Enables a scheduled shutdown when the on demand computer scan finishes A shutdown confirmation dialog window will open with a 60 second timeout Click Cancel if you wish to deactivate the requested shutdown 4 1 1 4 Startup scan The automatic startup file check will be performed on system startup or virus signature database update This scan is dependent upon the Scheduler configuration and tasks The startup scan options is part of a System startup file check scheduler task To modify its settings navigate to Tools Scheduler click Automatic startup file check and the Edit button In the last step the Automatic startup file check window will appear see the following chapter for more details For detailed instructions about Scheduler task creation and management see Creating new tasks 4 1 1 4 1 Automatic startup file check The Scan level drop down menu specifies the scan depth for files run at system startup Files are arranged in ascending order by the number of files to scan e Only the most frequently used files l
136. rded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET NOD32 Antivirus environment as well as to archive logs ff ESET NOD32 Antivirus Tools Log files A Home m Log files Q Computer scan Log Detected threats zi S Update Time S O Name Threat Action User Inform 21 6 2011 R f ChUsersPeten Eicar test file delet Pete Evento I Setup 21 6 2011 H f http eicarorg Eicartest file Pete Threat 21 6 2011 H f http eicar org Eicar test file conn Pete Threat 21 6 2011 H f http eicar org Eicar test file conn Pete Threat x Tools 21 6 2011 H f http eicarorg Eicar test file conn Pete Threat 21 6 2011 H f http eicar org Eicar test file conn Pete Threat 21 6 2011 H f http eicar org Eicartest file conn Pete Threat P Help and support 21 6 2011 H f http eicarorg Eicartest file conn Pete Threat 21 6 2011 H f http eicar org Eicar test file conn Pete Threat Filtering Off Filter Disable filter Open in a new window Log files are accessible from the main program window by clicking Tools gt Log files Select the desired log type from the Log drop down menu The following logs are available e Detected threats The threat log offers detailed information about infiltrations detected by ESE
137. rop log files onto the ESET SysInspector application If you need to frequently view ESET SysInspector log files we recommend creating a shortcut to the SYSINSPECTOR EXE file on your Desktop you can then drag and drop log files onto it for viewing For security reasons Windows Vista 7 may not allow drag and drop between windows that have different security permissions Is a specification available for the log file format What about an SDK Atthe current time neither a specification for the log file or an SDK are available since the program is still in development After the program has been released we may provide these based on customer feedback and demand How does ESET Sysinspector evaluate the risk posed by a particular object In most cases ESET SysInspector assigns risk levels to objects files processes registry keys and so forth using a series of heuristic rules that examine the characteristics of each object and then weight the potential for malicious activity Based on these heuristics objects are assigned a risk level from 1 Fine green to 9 Risky red In the left navigation pane sections are colored based on the highest risk level of an object inside them Does a risk level of 6 Unknown red mean an object is dangerous ESET SysInspector s assessments do not guarantee that an object is malicious that determination should be made by a security expert What ESET SysInspector is designed for is to provide a quic
138. roxy server option Internet Connection Configure your Internet connection Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer Proxy server Lam unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended I do not use a proxy server To configure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication enter a valid Username and Password to grant access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection 12 Proxy server Enter proxy server parameters Proxy server settings Address Port 192 168 1 1 128 Username Password user 99999 Use Internet Explorer settings Address Port lt Back This installation step allows you to designate how automatic program updates will be handled on your system Click Change to access the advanced settings Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program updates
139. rrent scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used if the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 62 4 4 3 Protection statistics To view a graph of statistical data related to ESET NOD32 Antivirus s protection modules click Tools gt Protection statistics Select the desired protection module from the Statistics drop down menu to see the corresponding graph and legend If you mouse over an item in the legend only the data for that item will display in the graph ESET NOD32 ANTIVIRUS 5 Tools Statistics my Home Statistics Q Computer scan Statistics Antivirus and antispyware protection z S Update OE Setup lll Number of infected objects 1 0 02 Tool Number of cleaned objects 8 0 19 X ools i Number of clean objects 4193 99 79 b Help and support Antivirus and antispyware statistics graph Total 4202 Scanned object C Windows Prefetch AUDIODG EXE BDFD3029 pf Statistics started on 21 6 2011 12 44 54 Reset The following statistic graphs are available e Antivirus and Antispyware protection
140. s decompress in memory In addition to standard static packers UPX yoda ASPack FSG etc the scanner supports thanks to code emulation many more types of packers 30 4 1 1 6 2 Options Use the Options section to select the methods used when scanning the system for infiltrations The following options are available Heuristics A heuristic is an algorithm analyzing the malicious activity of programs The main advantage is the ability to identify malicious software which did not exist or was not known by the previous virus signatures database The disadvantage is a very small probability of false alarms Advanced heuristics DNA Smart signatures Advanced heuristics consist of a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses and written in high level programming languages Thanks to advanced heuristics the detecting capabilities of the program are significantly higher Signatures can reliably detect and identify viruses Utilizing the automatic update system new signatures are available within a few hours of a threat discovery The disadvantage of signatures is that they only detect viruses they know or their slightly modified versions Potentially unwanted applications PUAs are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on y
141. s antoniak AppData Local Google Update GoogleUpdate exe c Category Internet Explorer 7 items HKLM Software Microsoft Internet Explorer Main Default Page URL http thatcrack com The marked entries will be deleted reduced to O byte values or reset to their default values upon script execution The action to be applied to a particular entry depends on the entry category and key value in the specific registry O7 Services This section lists services registered within the system Example 07 Services Name Andrea ADI Filters Service exe path c windows system32 aeadisrv exe state Running startup Automatic Name Application Experience Service exe path c NwindowsNsystem32Naelupsvc dll state Running Startup Automatic Name Application Layer Gateway Service exe path c windows system32 alg exe state Stopped startup Manual ss The services marked and their dependant services will be stopped and uninstalled when the script is executed O8 Drivers This section lists installed drivers 85 Example 08 Drivers Name Microsoft ACPI Driver exe path c windows system32 drivers acpi sys state Running startup Boot Name ADI UAA Function Driver for High Definition Audio Service exe path c windows system32 drivers adihdaud sys state Running startup Manual eel When you execute the script the drivers selected will be stopped Note that some drivers won t al
142. s from another application Terminate suspend another application Start new application V Modify state of another application 4 m r Use for all operations Add Add group Edit Remove Coc cancel J A dialog window is shown every time if Ask is the default action It allows the user to choose to Deny or Allow the operation If the user does not choose an action in the given time a new action is selected based on the rules ESET NOD32 Antivirus 5 Allow access to another application HIPS Application C Windows System32 svchost exe Access type Modify state of another application Target C Program Files Windows Live Companion companionuser exe Allow y Application will be allowed to continue this operation or to perform this action Deny i Application won t be allowed to continue this operation or or terform this action Create rule _ Temporarily remember this action for this process v Hide advanced options v Create a rule valid only for this process v Create a rule valid only for operation All operations mentioned above v Create a rule valid only for target C Program Files Windows Live Companion companionuser exe The dialog window allows you to create a rule based on any new action that HIPS detects and then define the conditions under which to allow or deny that action Settings for the exact parameters can be accessed
143. s option to adjust your security level for Computer Web and Email Tools Provides access to Log files Protection statistics Watch activity Running processes Scheduler Quarantine ESET SysInspector and ESET SysRescue Help and support Provides access to help files the ESET Knowledgebase ESET s website and links to open a Customer Care support request t ESET NOD22 Antivirus ESET NOD32 ANTIVIRUS 5 Home Home Maximum protection re Computer scan Computer Maximum protection v Web and email Maximum protection Update NIV Xx Setup Frequently used Run Smart scan X Tools Statistics amp Help and support License valid until 2 1 2013 The Home screen informs you about the security and current protection level of your computer The green Maximum protection status indicates that maximum protection is ensured The status window also displays frequently used features in ESET NOD32 Antivirus Information about the program s expiration date can also be found here 16 3 2 What to do if the program doesn t work properly If the modules enabled are working properly they are assigned a green check If not a red exclamation point or orange notification icon is displayed Additional information about the module is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and
144. s signaled by an information message located in the bottom right corner of the screen If it is not possible to select the correct action automatically the program offers a selection of follow up actions The same happens when a predefined action cannot be completed Strict cleaning The program will clean or delete all infected files The only exceptions are the system files If it is not possible to clean them the user is prompted to select an action by a warning window Warning If an archive contains a file or files which are infected there are two options for dealing with the archive In standard mode Standard cleaning the whole archive would be deleted if all the files it contains are infected files In Strict cleaning mode the archive would be deleted if it contains at least one infected file regardless of the status of the other files in the archive 31 4 1 1 6 4 Extension An extension is a part of a file name delimited by a period An extension defines the type and content of a file This section of the ThreatSense parameter setup lets you define the types of files to scan Objects Extensions t Options Scan all files Files with the extensions listed below will be scanned for threats i Limits Extension ARJ 3 ASP BAT BZ2 CAB CGI CLA CLASS ory Scan extensionless files cance __Defaut By default all files are scanned regardless of their extension
145. se update Advanced update setup Gear update cache Do not display notification about successful update CE ea eae The currently used update profile is displayed in the Selected profile drop down menu Click Profiles to create a new profile Authentication for update servers is based on the Username and Password generated and sent to you after purchase When using a local Mirror server the verification depends on its configuration By default no verification is required i e the Username and Password fields are left empty Pre release updates the Pre release update option are updates which have gone through thorough internal testing and will be generally available soon You can benefit from enabling pre release updates by having access to the most recent detection methods and fixes However pre release updates might not be stable enough at all times and SHOULD NOT be used on production servers and workstations where maximum availability and stability is required The list of current modules can be found in Help and support About ESET NOD32 Antivirus It is recommended that basic users leave the Regular update option selected by default Click the Setup button next to Advanced update setup to display a window containing advanced update options If you experience problems with an update click the Clear button to flush the folder with temporary update files Do not display notification about
146. se valid until 2 1 2013 License type Paid license Installed version of ESET NOD32 Antivirus 5 2 4 0 Available version of ESET NOD32 Antivirus Check Last successful update The date of the last update Make sure it refers to a recent date which means that the virus signature database is current Virus signature database version The virus signature database number which is also an active link to ESET S website Click it to view a list of all signatures added within the given update Click Check to detect the latest available version of ESET NOD32 Antivirus 51 52 Update process After clicking Update virus signature database the download process begins A download progress bar and remaining time to download will be displayed To interrupt the update click Abort ESET NOD32 ANTIVIRUS 5 Update ay Home Q Computer scan c Update 0 Update progress 0 kB 0 kB re Setup File name Remaining time sec x Tools Abort Help and support Update Virus signature database update Important Under normal circumstances when updates are downloaded properly the message Update is not necessary Virus signature database is up to date will appear in the Update window If this is not the case the program is out of date and more vulnerable to infection Please update the virus signature database as soon as possible Otherwise one of the following messages will be displayed Virus s
147. selected security component The Time interval drop down menu represents the period of time that the selected component will be disabled Time interval 10 minutes Temporarily disables protection for a selected time period Disabling protection permanently is possible in the advanced setup Cx To re enable the protection of the disabled security component click Disabled NOTE When disabling protection using this method all disabled parts of protection will be enabled after a computer restart There are additional options at the bottom of the setup window Use the Product activation link to open a registration form that will activate your ESET security product and send you an email with your authentication data username and password To load setup parameters using an xml configuration file or to save the current setup parameters to a configuration file use the Import and export settings option 4 1 Computer The Computer module can be found in the Setup pane after clicking on the Computer title It shows an overview of all protection modules To turn off individual modules temporarily click Disable below the desired module Note that this may decrease the protection of your computer To access detailed settings for each module click Configure Click Edit exclusions to open the Exclusion setup window which allows you to exclude files and folders from scanning 2 ESET NOD32 Antivirus 5
148. sential for ESET NOD32 Antivirus to be correctly configured Any unqualified change may result in a loss of important data This option is located in the Access setup submenu under User interface in the Advanced setup tree To avoid unauthorized modifications the setup parameters of ESET NOD32 Antivirus can be password protected 6 ESET NOD32 Antivirus Advanced setup lll Computer Access setup 9 Web and email Protect setup parameters Update Settings can be protected with a password in order to prevent them from unauthorized 3K Tools modification by users E W User interface Settings are not password protected iE Graphics Alerts and notifications Password protect settings Hidden notification windows Set password Context menu User rights Gamer mode Modification of certain settings may require administrator rights Require full administrator rights for limited administrator accounts Show protection timeout dialog Password protect settings Locks unlocks the program s setup parameters Check or uncheck the checkbox to open the Password setup window To set or change a password to protect setup parameters click Set password Require full administrator rights for limited administrator accounts Select this option to prompt the current user if he or she does not have administrator rights to enter administrator username and password when modif
149. servers receive tens of thousands of files which makes it impossible to reply to all submissions 4 4 10 System updates The Windows update feature is an important component of protecting users from malicious software For this reason itis vital to install Microsoft Windows updates as soon as they become available ESET NOD32 Antivirus notifies you about missing updates according to the level you specify The following levels are available e No updates No system updates will be offered for download e Optional updates Updates marked as low priority and higher will be offered for download e Recommended updates Updates marked as common and higher will be offered for download e Important updates Updates marked as important and higher will be offered for download e Critical updates Only critical updates will be offered for download Click OK to save changes The System updates window will be displayed after status verification with the update server Accordingly the system update information may not be immediately available after saving changes 68 4 4 11 Diagnostics Diagnostics provides application crash dumps of ESET s processes e g ekrn If an application crashes a dump will be generated This can help developers to debug and fix various ESET NOD32 Antivirus problems Two dump types are available e Complete memory dump Records all the contents of system memory when application stops unexpectedly A complete memor
150. ss address range subnet of a remote point for which the rule is to be applied Remove Remove selected entries from the list ESET NOD32 Antivirus 9 Em Advanced setup Gier lii Computer Addresses excluded from protocol filtering g Ll Web and email Selected IP addresses will be excluded from protocol filtering HTTP POP3 E3 8 88 Web access and anliphishing protection Address range 10 2 1 1 10 2 1 10 B E Protocol filtering Subnet 192 168 1 0 255 255 255 0 i Exduded applications SSL H O Update H 2 Tools H B User interface CE Goa g 4 2 3 3 1 Add IPv4 address This options allows you to add an IP address address range subnet of a remote point for which the rule is to be applied Internet Protocol version 4 is the older version but still the most widely used Single address Adds the IP address of an individual computer for which the rule is to be applied for example 192 168 0 10 Address range Enter the starting and ending address IP address to specify the IP range of several computers for which the rule is to be applied for example 192 168 0 1 to 192 168 0 99 Subnet Subnet a group of computers defined by an IP address and mask For example 255 255 255 0 is the network mask for the 192 168 1 0 24 prefix that means 192 168 1 1 to 192 168 1 254 address range 4 2 3 3 2 Add IPv6 address This options allows you to add an IPv6 address subnet of
151. ssssssss 50 4 2 3 4 1 3 Encrypted SSL communication sss 50 Updating the program eee 51 4 3 1 Update SeLbulp eerte rtt neret 54 4 311 Update profiles essere 55 4 3 1 2 Advanced pdatesarip in acm crctrt 55 4342 4 JUpdate mode ete EROR eene 55 A3 N22 PFIOXVSeIVOT cca erret tor e n te tae 56 4 31 2 Connectingto the LAN 56 4 3 2 How t create pdate tasks ees 57 IBIDEM 57 4 4 rap lqce A cm 58 4 4 1 1 Log mante an CE sesini 59 4 4 2 S GHG GML 1 59 4 4 2 1 Creating new tasks tette 4 4 3 Protection statistics 2 444 Watch activity P 4 4 5 ESET SySIDSOCEOF x ui aire tte 64 4 4 6 ESET LIVE Grid ior aa e ede 65 4 4 6 1 Suspicious iles te rented 65 4 4 7 RUPMING pplOCesses ccce tetro te tic dede 66 4 4 8 Qu uaranti Neyir ese coeant n rires 67 4 4 9 Submission of filesforanalysis sssss 68 4 4 10 System updates eee REIR 68 4 4 1 DI AR go Tad eL 69 UrTJghijari eee 4 5 1 Graphi CS iaae a etd 4 5 2 Alerts and notifications 4 5 2 1 Advanced Sebulp t one ete des 4 5 3 Hidden notification windows E 4 5 4 ACCESS SETUD reenen o cte cipere sey cane recs 4 5 5 PO GAMING NM EE 4 5 6 COREGXE TTG NL a a citet ette egentes 4 5 7 Gamer ModE so ceu e Re Advanced USt cespisemsia sata Rua Res 75 Proxy server SetU scrise arara Ena nennen nnne 75 Import and export settings
152. successful update Turns off the system tray notification at the bottom right corner of the screen It is useful to select this option if a full screen application or a game is running Please note that Gamer mode will turn off all notifications 54 4 3 1 1 Update profiles Update profiles can be created for various update configurations and tasks Creating update profiles is especially useful for mobile users who can create an alternative profile for Internet connection properties that regularly change The Selected profile drop down menu displays the currently selected profile set to My profile by default To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu In the profile setup window you can specify the update server from a list of available servers or add a new server The list of existing update servers is listed in the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button 4 3 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup options include configuration of Update mode HTTP Proxy and LAN 4 3 1 2 1 Update mode The Update mode tab contains options related to the program
153. t 42 4 2 2 1 POP3 POP3S filter The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET NOD32 Antivirus provides protection for this protocol regardless of the email client used The protection module providing this control is automatically initiated at system startup and is then active in memory For the module to work correctly please make sure it is enabled POP3 protocol checking is performed automatically with no need for reconfigure the email client By default all communication on port 110 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSLand enable the Always scan SSL protocol option POP3 POP3S filter Ci Q Web and email POP3 scanner setup EFE Email RM PUER V Enable POP3 protocol checking E EE a ient integration Email dients Ports used by POP3 protocol 110 IMAP IMAPS i H E Web access and antiphishing protection POP3S scanner setup i EF Protocol filtering i i POP3S filtering mode Exduded IP addresses D Do not use POP3S checking B SSL Use POP3S protocol checking for selected ports H Q Update H 3 Tools Hie pU Porc
154. tection modules e Real time file system protection e Document protection e Email client protection e Web access and antiphishing protection e and Computer scan ThreatSense parameters are highly optimized for each module and their modification can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the Real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods We recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 4 1 1 6 1 Objects The Objects section allows you to define which computer components and files will be scanned for infiltrations Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Email files The program supports the following extensions DBX Outlook Express and EML Archives The program supports the following extensions ARJ BZ2 CAB CHM DBX GZIP ISO BIN NRG LHA MIME NSIS RAR SIS TAR TNEF UUE WISE ZIP ACE and many others Self extracting archives Self extracting archives SFX are archives needing no specialized programs archives to decompress themselves Runtime packers After executing runtime packers unlike standard archive type
155. ter your credentials into the appropriate fields If you would like to evaluate ESET NOD32 Antivirus before making a purchase select the Activate Trial License option Fillin your email address and country to activate ESET NOD32 Antivirus for a limited time Your test license will be emailed to you Trial licenses can only be activated once per customer If you do not have a license and would like to buy one click the Purchase License option This will redirect you to the website of your local ESET distributor Select the Activate Later option if you would like to quickly evaluate our product and do not wish to activate it immediately or if you d like to activate your product at a later time You can also activate your copy of ESET NOD32 Antivirus directly from the program Click the Program menu icon located in the top right corner or right click on the ESET NOD32 Antivirus icon in the system tray and select Product activation from the menu 2 4 Entering username and password For optimal functionality it is important that the program is automatically updated This is only possible if the correct username and password are entered in the Update setup If you did not enter your username and password during installation you can do so now In the main program window click Update then Product activation and enter the license data you received with your ESET security product into the Product activation window When entering your Us
156. the log files All empty log entries are removed during this process which improves performance and speed when processing the logs This improvement can be observed especially if the logs contain a large number of entries Minimum logging verbosity Specifies the minimum verbosity level of events to be logged e Diagnostic Logs information needed to fine tune the program and all records above e Informative Records informative messages including successful update messages plus all records above e Warnings Records critical errors and warning messages e Errors Errors such as Error downloading file and critical errors will be recorded e Critical Logs only critical errors error starting Antivirus protection etc Click the Default filter button to open the Log filtering window Check record types to be displayed in logs and click OK 4 4 2 Scheduler Scheduler manages and launches scheduled tasks with predefined configuration and properties The Scheduler can be accessed from the ESET NOD32 Antivirus main program window by clicking Tools gt Scheduler The Scheduler contains a list of all scheduled tasks and configuration properties such as the predefined date time and scanning profile used The Scheduler serves to schedule the following tasks virus signature database update scanning task system startup file check and log maintenance You can add or delete tasks directly from the main Scheduler window click
157. tion Environment Windows PE version 2 x which is based on Windows Vista Windows PE is a part ofthe free package Windows Automated Installation Kit Windows AIK and therefore Windows AIK must be installed before creating ESET SysRescue http go eset eu AIK Due to the support of the 32 bit version of Windows PE it is necessary to use a 32 bit installation package of ESET Security solution when creating ESET SysRescue on 64 bit systems ESET SysRescue supports Windows AIK 1 1 and higher NOTE Since Windows AIK is over 1 GB in size a high speed internet connection is required for smooth download ESET SysRescue is available in ESET Security solutions version 4 O and higher Supported operating systems Windows 7 Windows Vista Windows Vista Service Pack 1 Windows Vista Service Pack 2 Windows Server 2008 Windows Server 2003 Service Pack 1 with KB926044 Windows Server 2003 Service Pack 2 Windows XP Service Pack 2 with KB926044 Windows XP Service Pack 3 88 5 6 2 How to create rescue CD To launch the ESET SysRescue wizard click Start gt Programs gt ESET gt ESET NOD32 Antivirus gt ESET SysRescue First the wizard checks for the presence of Windows AIK and a suitable device for the boot media creation If Windows AIK is not installed on the computer or it is either corrupt or installed incorrectly the wizard will offer you the option to install it or to enter the path to your Windows AIK folder http go eset eu AIK
158. tional options for advanced users f ESET NOD32 Antivirus mE ESET NOD32 ANTIVIRUS 5 Tools N Home Tools Q Computer scan L3 Log files Scheduler S Update Last record 10 18 2011 11 40 52 AM Number of scheduled tasks 6 TY 4 Protection statistics g Quarantine xx Setup Threat and spam statistics Number of quarantined objects 13 X Tools m Watch activity ESET SysInspector File system network Number of computer status activity snapshots 1 Help and support Running processes Reputation information powered by ESET Live Grid Submit file for analysis Q ESET SysRescue Analysis in ESET s laboratory Create rescue CD This menu includes the following tools e Log files e Protection statistics e Watch activity e Running processes e Scheduler e Ouarantine e ESET SysInspector Submit file for analysis Allows you to submit a suspicious file for analysis to ESET s Virus Lab The dialog window 57 displayed after clicking this option is described in the Submission of files for analysis section ESET SysRescue Launches the ESET SysRescue creation wizard 4 4 1 Log files Log files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is reco
159. up and is then active in memory For the module to work correctly please make sure it is enabled IMAP protocol control is performed automatically with no need for reconfigure the email client By default all communication on port 143 is scanned but other communication ports can be added if necessary Multiple port numbers must be delimited by a comma Encrypted communication will be not scanned To enable the scanning of encrypted communication and view the scanner setup navigate to SSL protocol checking in Advanced setup section click Web and email Protocol filtering SSLand enable the Always scan SSL protocol option a Advanced setup lt Computer IMAP IMAPS scanner B Web and email IMAP scanner setup Ef Email dient protection 7 Enable IMAP checking au LO Ports used by IMAP protocol Email dients POP3 POP3S 143 i E Web access and antiphishing protection IMAPS scanner setup j EE Protocol filtering IMAPS filtering mode Exduded applications s E Exduded IP addresses D Do not use IMAPS protocol checking SSL Use IMAPS procotol checking for selected ports I Ports used by IMAPS protocol G E User interface 585 993 Box cm j pef 4 2 2 3 Integration with email clients Integration of ESET NOD32 Antivirus with email clients increases the level of active protection against malicious code in email messages If your email client is supported this integration can be enabled
160. utation using ESET Live Grid 4 4 8 Quarantine The main function of the quarantine is to safely store infected files Files should be quarantined if they cannot be Cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET NOD32 Antivirus You can choose to quarantine any file This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s Virus Lab c ESET NOD32 ANTIVIRUS 5 Tools gt Quarantine N Home Quarantine Q Computer scan Time Object name Size Reason 21 6 2011 z GS Update Quarantine Restore rl Setup Restore and exclude from scanning Restore to X ook Delete from Quarantine Del Submit for analysis amp Help and support Using the right mouse button will activate a context menu for the selected item Quarantine Open in a new window Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason for example object added by user and number of threats for example if it is an archive containing multiple infiltrations Quarantining files ESET NOD32 Antivirus automatically quarantines deleted files if you have not canceled this option in the alert window If desired you can quarantine any susp
161. vable media type CD DVD USB Description Filter device rules description Rights Associated permissions of given devices that match the criteria set by filter New Create a new filtering removable media rule Edit Select one row and click this button to change the existing rule Delete Del Removes the selected rule 4 1 2 2 New Change filter This window allows you to create or modify the existing filtering rule Device User V Device type J Serial number 9x0E6DF734 Vendor V Model eset sysrescue c_ Model version Diets CEN CNN Rights ae ee Populate with connected device parameters OK Cancel Device Device type Choose the removable media type from the list CD DVD USB Serial number A removable media has usually its own serial number In case of CD DVD there is a serial number of given media not CD drive Vendor Filtering by vendor name or ID Model The given name of the device Model version Optional the version of the given device if it s available Media size By enabling this option you can define conditional filter devices greater than equal lower than by media size bytes megabytes etc Rights e Deny access Access to the device will not be granted e Read User can read files from a given removable media e Read and write Full control over the removable media
162. variable string of zero or more characters 29 Examples Xe se n e To exclude an entire drive including all files and subfolders use the mask D e If you want to exclude doc files only use the mask doc e f the name of an executable file has a certain number of characters and characters vary and you only know the first characters 4 1 1 6 ThreatSense engine parameters setup ThreatSense is technology consists of many complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several data streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow you to specify several scan parameters e File types and extensions that are to be scanned e The combination of various detection methods e Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following pro
163. ve room for illegal activities such as spamming Spam includes unsolicited advertisements hoaxes and proliferation of malicious software malware The inconvenience and danger to you is increased by the fact that the cost of sending spam is minimal and authors of spam have many tools to acquire new email addresses In addition the volume and variety of spam makes it very difficult to regulate The longer you use your email address the more likely it will end up in a spam engine database Some hints for prevention If possible don t publish your email address on the Internet Only give your email address to trusted individuals If possible don t use common aliases with more complicated aliases the probability of tracking is lower Don t reply to spam that has already arrived in your inbox Be careful when filling out Internet forms be especially cautious of options such as Yes want to receive information Use specialized email addresses e g one for business one for communication with your friends etc From time to time change your email address e Usean Antispam solution 6 2 1 Advertisements Internet advertising is one of the most rapidly growing forms of advertising Its main marketing advantages are minimal costs and a high level of directness what s more messages are delivered almost immediately Many companies use email marketing tools to effectively communicate with their current and prospective customers T
164. w Run ESET SysInspector to generate a new system snapshot Select the first item in the section on the left in the tree structure press Shift and select the last item to mark all items Right click the selected objects and select the Export Selected Sections To Service Script context menu option The selected objects will be exported to a new log This is the most crucial step of the entire procedure open the new log and change the attribute to for all objects you want to remove Please make sure you do not mark any important operating system files objects Open ESET SysInspector click File Run Service Script and enter the path to your script Click OK to run the script 5 5 4 1 Generating Service script To generate a script right click any item from the menu tree in the left pane in the ESET SysInspector main window From the context menu select either the Export All Sections To Service Script option or the Export Selected Sections To Service Script option NOTE It is not possible to export the service script when two logs are being compared 83 5 5 4 2 Structure of the Service script In the first line of the script s header you can find information about the Engine version ev GUI version gv and the Log version lv You can use this data to track possible changes in the xml file that generates the script and prevent any inconsistencies during execution This part of the script should not be altered The rem
165. y because the Start Real time file system protection automatically option is deselected To enable this option navigate to Advanced setup F5 and click Computer Antivirus and antispyware Real time file system protection in the Advanced setup tree In the Advanced setup section at the bottom of the window make sure that the Start Real time file system protection automatically checkbox is selected If Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system 24 Real time protection does not start If real time protection is not initiated at system startup and the Start Real time file system protection automatically option is enabled it may be due to conflicts with other programs If this is the case please contact ESET Customer Care 4 1 1 2 Document protection The Document protection feature scans Microsoft Office documents before they are opened as well as files downloaded automatically by Internet Explorer such as Microsoft ActiveX elements Integrate into system activates the protection system To modify this option press F5 to open the Advanced setup window and click Computer Antivirus and antispyware Document protection in the Advanced setup tree When activated Docume
166. y dump may contain data from processes that were running when the memory dump was collected e Minidump Records the smallest set of useful information that may help identify why the application crashed unexpectedly This kind of dump file can be useful when space is limited However because of the limited information included errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file e Select Do not generate memory dump default to disable this feature Target directory Directory where the dump during the crash will be generated Click Open folder to open this directory within a new Windows explorer window 4 5 Userinterface The User interface section allows you to configure the behavior of the program s Graphical user interface GUI Using the Graphics tool you can adjust the program s visual appearance and effects used By configuring Alerts and notifications you can change the behavior of detected threat alerts and system notifications These can be customized to fit your needs If you choose not to display some notifications they will be displayed in the Hidden notification windows area Here you can check their status show more details or remove them from this window To provide maximum security of your security software you can prevent any unauthorized changes by protecting the settings by a password using the Access setup tool The
167. ying certain system parameters similar to the UAC in Windows Vista The modifications include disabling protection modules Show protection timeout dialog You will be prompted if this option is selected while temporarily disabling the protection from the program menu or via ESET NOD32 Antivirus Setup section A Time interval drop down menu in Temporarily disable protection window represents the period of time all selected parts of protection will be disabled 72 4 5 5 Program menu Some of the most important setup options and features are available in the main program menu Maximum protection Frequently used Home Statistics Temporarily disable protection Advanced setup Log files Reset window layout Activation About Frequently used Displays the most frequently used parts of ESET NOD32 Antivirus You can quickly access these from the program menu Temporarily disable protection Displays the confirmation dialog box that disables Antivirus and antispyware protection which guards against malicious system attacks by controlling file web and email communication Select the Do not ask again checkbox to avoid this message in the future o Are you sure you want to temporarily disable Antivirus and antispyware protection CM Do not ask again The Time interval drop down menu represents the period of time that Antivirus and antispyware protection will be disabled for
168. you scan your system with ESET Online Scanner if ESET SysInspector has found any such item ESET Online Scanner is a free service NOTE The Risk level of an item can be quickly determined by comparing the color of the item with the color on the Risk Level slider Search Search can be used to quickly find a specific item by its name or part of its name The results of the search request are displayed in the Description window Return By clicking the back or forward arrow you may return to previously displayed information in the Description window You may use the backspace and space keys instead of clicking back and forward Status section Displays the current node in Navigation window Important Items highlighted in red are unknown which is why the program marks them as potentially dangerous If an item is in red it does not automatically mean that you can delete the file Before deleting please make sure that files are really dangerous or unnecessary 5 5 2 2 Navigating in ESET SysInspector ESET SysInspector divides various types of information into several basic sections called nodes If available you may find additional details by expanding each node into its subnodes To open or collapse a node double click the name of the node or alternatively click amp or next to the name of the node As you browse through the tree structure of nodes and subnodes in the Navigation window you may find various details for each node shown in th
169. you to specify the maximum size of objects and levels of nested archives to be scanned Maximum object size Defines the maximum size of objects to be scanned The given antivirus module will then scan only objects smaller than the size specified This option should only be changed by advanced users who may have specific reasons for excluding larger objects from scanning Default value unlimited Maximum scan time for object sec Defines the maximum time value for scanning of an object If a user defined value has been entered here the antivirus module will stop scanning an object when that time has elapsed regardless of whether the scan has finished Default value unlimited Archive nesting level Specifies the maximum depth of archive scanning Default value 10 Maximum size of file in archive This option allows you to specify the maximum file size for files contained in archives when they are extracted that are to be scanned Default value unlimited If scanning of an archive is prematurely terminated for these reasons the archive checkbox will remain unchecked Note We do not recommend changing the default values under normal circumstances there should be no reason to modify them 32 4 1 1 6 6 Other You can configure the following options in the Other section Log all objects If this option is selected the log file will show all the scanned files even those not infected For example if an infiltration is

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