4C`s CCS User Manual
Contents
1. 13 SIVIS CAWEBACK WS NUR ETT 13 VOICEMAILE OPTIONS EE vs occ EXCEVE CERE SEEN CREE SEEN EEEFERV ER EE CERVOREE wales CR CE RE KEY GF EROR YR NOE VERE Ce NOE vacua VER OE EREREVEEFR CE TE REI ES 14 UPDATE YOUR PERSONAW GREETING trece do ret Peleo pee Peli S ree bm a oma Pe E re bres teo on obses a re ve bns Pee ve Pda bea Pisas 15 ED VOICEMAIL PASSWORD s stumdra mitate su tam ivanceudute sace tiet oce dete open bead ut cocos leta Urduc e ccelis pe binned ice ee duis vemos LES 16 EDIT VOICEMAIL PROMPT LEVEL S 24 deseo des en dar ua de Ebor er eoe ont ex Diae e ei v s uae Ee eU ete ttes adeo ee ad ada Quee tte 17 CHANGING RING TIME BEFORE VOICEMAIL ANSWERS P cccececcccccsccccacuceceaenceceueuceceueenceusaeucessaenceseueuceseneaenseaeaenceueaeuceseaeaceneas 18 ANNOUNCE TIME AND DATE WHILE LISTENING TO VOICEMAIL cccccccccccccccceccceccecnccecccecceeccceccceenceenceecacesaceesseesaseesceeseeesaseesseesesers 19 AUTOPLAY WHILE EISTENING TO VOICEM ntadode va daa ut atteso dea ite data ad dede 20 EDIT VOICEMAIL TO EMAIL DELIVERY SETTINGS 5 2 ene aeo rat nara aro Ferro narras ee eren err rt rre tnra eere esksesaeo Fesvea pras pre seres eraessaebaeeFeereeneoa 21 FORWARD VOICEMAIETO ANOTHER PHONE ba oboe beet beoe electa bt esaet bodied shana be den i ncs VU up nds 21 REMOTEJACCESS FOR VOICEMUAIE ssscxvescetestadovexsa tue e be pivvex2. Managing Find Me Follow Me Select Account 317 Brovm Barrett iv Find Me Follow Me O Immediately Ring my find me follow me numbers After seconds O Never Order Ring the numbers below in what order Random o Simultaneous 3 Add Number Choose an extension OR Enter Phone Number Description of Number optional Define Active Time Select Extension or Enter Number Below v my cell Always Always v x Cancel Changes Update Information This feature allows a user to specify alternate numbers for the system to ring in sequence simultaneously or randomly when a call is placed to the user s account Common applications of the Find me Follow me feature include adding a mobile or home office number to ring should the user not answer a call to their phone within a specified amount of time Find me Follow me can be set to dial another extension by choosing the appropriate account from the drop down menu or any external number by entering in the area code and number into the input field below the drop down menu Clicking the magic wand icon under the Define Active Time heading opens a wizard to guide the user through setting when calls will hunt for the user based on their Find me Follow me settings To add an additional number record click the Add number link on the left side of the screen How to Deactivate Find Me Follow Me Login to
3. E T 27 CV d E ERN MEME x 27 DGG PERS eee one Rene NENNT NAM NK c NR MENU NNI NEL NIRE DER 28 NETSCAPE VV EB UW 28 AMERICA ONGUNE uec daa Saaacaua 28 MANAGING AUTO ATTENDANT IVR toam EE bx CRX eee esti be ost tere edes eevee 28 CONFIGURE AUTO ATTENDANT VOICE MAIL GREETING ccccccccccccccecccccecscccectceesccceestccesseceesnteeesnteeeseceeeneeeesnteeesstesesseeteseeesseeecacs 29 CONFIGURE AUTO ATTENDANT VOICE TO EMAIL MAIL DELIVERY cccccccccccccccccceccceccecccenceccceccecacescecacecceenceseeesseceensessetseeencensers 30 HOW TO FORWARD AUTO ATTENDANT VOICEMAIL TO ANOTHER PHONE cccccccccccceccceccceccccecccecccecnceecceecaceeaceesecesseeaceeceeesaseeeseeseeess 31 MANAGING FIND ME FOLLOW MAE ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccececs HOW TO DEACTIVATE FINDIVIEY FOLLOW abana len eed eget e ru ode 32 How TO ACTIVATE Fine ME 7 EOLLOW ME 2555 Gt aree etre bore et rue
4. 5 Select Wizard Auto Attendant Configuration Cancel Changes y Information 6 Select the hover button next to either 12 or 24 hour format Active Time Definition y time format are you using 12 hour format e g 6 45 pm 24 hour format e g 18 45 7 Select Next GE Until 125m o5 lam 10 2am is sam 20 4am 25 30 Sam 35 40 Sam 45 50 55 8 Select the From Hour 9 Select the From Minute Until 12am os iam 10 2am l 10 Select the Until Hour 11 Select the Until Minute Select Next 12 Select the Day of week eo Wednesday Thursday Friday Saturday Weekend Workdays Select Next 13 Select the Day of Month Select Next 14 Select the Month Active f fi o Month January February March April May June July A October November December 15 Select Next e 9 16 Select Finish or Add another Definition Add another definition Finish rr 17 Select Update Information Auto Attendant Configuration t a 69 Cancel Changes DID Manager 16195739692 Auto Attendant v 16199466451 Auto Attendant 16199466455 Auto Attendant 16199568979 306 Mallory Ed w 18582272683 318 Nelson Michael w 18582285434 317 Brovm Barrett w 18582285521 312 Faught Michael v 1858726
5. 9 Timeout Menu After Hours mer Po Browse Fax Transfer to voicemail v Ed Po Browse This page allows users to determine how calls are routed by the auto attendant s Interactive Voice Response IVR menu recording The IVR recording can be provided by the user or recorded professionally by 4C Communicationsand is the voice menu that directs callers through their choices The detail screen allows users to upload new IVR recordings modify when the auto attendant will answer and where the caller is sent based on their keypad input Making changes to your auto attendant can yield unforeseen or unwanted results Please only make changes if you are very clear on how your attendant operates We recommend that you contact our Customer Care department before making any changes to the auto attendant configuration Setup Auto Attendant Call Tree Login to the members portal http dps 4c comm com 1 Goto Features 2 Select Auto Attendant Uum SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing UII Ring Groups e911 Settings Under Auto Attendant Configuration Heading Auto Attendant Configuration New Menu i Name Active v ED 3 Select Root Always 4 Select Dropdown for Auto Attendant Account you want to edit 5 Inthe Not Active field select an Action in drop
6. Root 4 Select Dropdown for Auto Attendant Account you want to edit Select Account 10009890999 10009890999 17076768994 Auto Attend 17076768995 17076768998 5 Next tothe Intro Field Select Browse Auto Attendant Configuration x a Cancel Changes Update Information Select your Intro message file intro messages are required event actions are not available while intro messages are playing Generally a file with 1 second of silence is loaded into this field Select Open Next to the Menu Field Select Choose File Select your Menu message file Select Open 6 Select Update Information Auto Attendant Configuration x Cancel Changes Update Information Setup Time Definition for Auto Attendant Update Active field Default Setting is Always to update the Active Time Definition follow the instructions below 1 Goto Features 2 Select Auto Attendant FEATURES lt Q umm SMS Callback Voicemail Options Find Me Folow Me Abbreviated Dialing UTI IIPPS 1 Ring Groups e911 Settings Under Auto Attendant Configuration Heading Auto Attendant Configuration 2 New Menu Name Active ROOT SO e Always 3 Select Root 4 Select Dropdown for Auto Attendant Account you want to edit Select Account 10009890999 10009890999 17076768994 Auto Attenc 17076768995 17076768998
7. Ken Pilkins 8992 Shavm Polk 8993 Rick Regello Scroll to the bottom of the page Account Access e Login 10009890999 Qoe New Password N Confirm Password lt Update Account Information Update Login field Update New Password Update Confirm Password Select Update Account Information E a How to Edit Line Directory Information After Login go to Line Setup Select Dropdown for Account you want to edit In the Name Description of account field Edit the User Name In the Email field edit the User Email Select Update Information Contact Support at 1 707 676 8913 or email support 4c comm com and request they rebuild your configuration file After Confirmation from support reboot your phone Setting up Caller ID Login to end user portal at http dps 4c comm com 1 Click Line Setup OVERVIEW MY ACCOUNT LINE Last 10 Calls Call Type Number Called Connect Time 2 From the Select Account drop down menu select the extension you d like to change the caller ID Accounts List Current Selected Account 100040 0004020112 17076768932 18006160696 My MESSADle 59 Martin Miller 920 Ricky Alec Jesse 1 3 4 25 Maria xi yi 7 8 28 JC Randell 929 Martin 31 Pinnede Adam Jobe Adem RG dlac Seirmauase 3 Verify that
8. Rick Regello PnP Main RG Greetings ded Absence TN Personal Under Greetings Heading 4 Select what greeting you would like for people to hear Accounts List Current Selected Account 100 90999 Select Account 10009890999 v e Greetings y Extended Absence Personal Standard Extended Absence Personal Name Standard 5 Select Update Information Update Information Edit Voicemail Password 1 After Login go to Features 2 Voicemail Options SMS Callback Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selectea Select Account 10009890999 10009890999 103 Rick Regello 104 Support 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello PnP Main RG Greetings Under Voice Menu Heading Voice Menu Password 777 Comm Always Ask For Password Standard Prompt Levels Extended Rapid Announce Date amp Time E Auto Play 4 Edit Password Field All Voice Mail Passwords are default to 777 5 Select Update Information Update Information p Q Edit Voicemail Prompt Levels 1 After Login go to Features 2 Voicemail Options FEATURES SMS C
9. field Default Setting is Always to update the Active Time Definition follow the instructions below 4 Select Wizard Define Active Time 5 Select hover button next to either 12 or 24 hour format Active Time Definition t time format are you using a 1 12 hour format e g 6 45 pm 24 hour format e g 18 45 Next D 6 Select Next 7 Select the From Hour 8 Select the From Minute 9 Select the Until Hour 10 Select the Until Minute 11 Select Next Until 1Z2am 12 Select the Day of week Wednesday Thursday Friday Saturday Weekend Workdays 13 Select Next 14 Select the Day of Month Active Time eo a Day of month H uooubtuNNwtWw 15 Select Next De 1 A 16 Select the Month Active on Month January February March April May June July August September October November December 17 Select Next Select Finish or Add Another Definition 18 Select Update Information Update Information
10. Block Caller ID is set to No 4 Forthe Caller ID Number update the dropdown to the number to be displayed 5 Select Update Information Account Information Name Description of account Ernail Extension Block Caller ID _ Y J Caller ID Number Customer Default eo Customer Default Caller ID 17072991000 Cancel Changes e How to Edit Caller ID Information Login to end user portal at http dps 4c comm com 1 After Login Select Line Setup OVERVIEW MY ACCOUNT lt e 2 Select Dropdown for Account you want to edit Accounts List Current Selected Select Account 10009890999 10009890999 103 Rick Regello 104 Support 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello 3 Ensure the field labeled Block Caller ID is set to No Account Information lame Description of account mm extension Block Caller iD No v Caller ID Number Customer Default v es Customer Default Caller ID 17076768990 Cancel Changes Update Information 1 Ss e 4 Select Phone Number in Dropdown next to field labeled Caller ID Number 5 Select Update Information How to Block Caller ID Information 1 After Login go to Line Setup OVERVIEW MY ACCOUNT MESSAGES FEATURES 2 S
11. List Current Selectea 103 Rick Regello 104 Support 8991 Ken Pilkins 8992 Shavm Polk 8993 Rick Regello PnP Main RG Greetings Under Voice Menu Heading Voice Menu Password 777 Always Ask For Password Announce Date amp Time Auto Play 4 Select Check Box next to Auto Play field 5 Select Update Information Update Information Nom Standard Prompt Levels Extended Rapid Edit Voicemail to Email delivery settings 1 After Login go to Features 2 Select Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selecteu Select Account 10009890999 103 Rick Regello Greetings 104 Support 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello PnP Main RG Under Voicemail Delivery Heading Voicemail Delivery 9 Voicemail to Email Send voicemail to another phone 4 Edit Voicemail to Email field enter desired email 5 Select Update Information Update Information Forward Voicemail to another phone 1 After Login go to Features 2 Select Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups _ 911 Settings 3 Select Dropdown for Account you want
12. Number you with to update DID Manager 17076768991 8991 Ken Pilkins b 9 Select mM N 17076768992 10009890999 103 Rick Reo Q 17076768993 104 Support 17076768994 17076768995 Pilins Pok 17076768998 8991 Ken Pilki Cancel Changes Update Information f PnP Main RG 4 Select the account you want the DID to ring 5 Select Update Information Managing Ring Groups Accounts List Current Selected Account Ed Ring Group 83 Select Account Ed Ring Group iv Ring Groups Description Ed Ring Group 9 Hunt Ring the numbers below in what order O Random O Simultaneous 3 Add Number heerlen to te Active Time Define Active Time Ring Time Phone Number Always Z hs a v 5 w 1o200900903 Aways Select v iesssazacss m E a Cancel Changes Update Information When your business needs mandate that more than one phone ring when an incoming call is received the Ring Group feature allows you to specify which phones ring in which combinations The layout of the Ring Group management tool resembles the Find me Follow me feature page very closely The primary difference between the two is that the Find Me Follow Me options define behavior for a specific account whereas Ring Group allows for call routing without the mandatory participation of a particular account To modify a ring group select the desired group from the Sel
13. a guideline assume roughly four 4 seconds per ring xA m Number 1 926 David Z lling Plan NI 927 Adam 5 Click the Update Information button at the bottom of the screen to save changes Name Standard Caller Will Hear Timeout Time until voicemail picks up 30 Sec Announce Time and Date while listening to voicemail 1 After Login go to Features 2 Select Voicemail Options Find Me Follow Me m Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selectea Select Account 10009890999 10009890999 103 Rick Regello 104 Support 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello PnP Main RG Greetings Under Voice Menu Heading Voice Menu Password Always Ask For Password Prompt Levels Announce Date amp Time Auto Play 777 Standard Extended Rapid 4 Select Check Box next to Announce Date amp Time field 5 Select Update Information Update Information P Auto Play while listening to voicemail 1 After Login go to Features 2 Select Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts
14. be uo oi bon Uo eet e abet uas dorsi text ea eret eebo tud e eoe bp te UOTE ER 33 HOW TOFORWARD ALL CALLS TOSXANOTPHER PHONE Unterseite rt iv oeste t ost benc thd nanan e btdeckr x pcd 34 ABBREVIATED DIALINOG creer ee rer EVE soe a FER Y CR FERRE EXE ECFEKERER FERNER EREEEYEEE FEVER KEEPER ERE FERMER EREREVERFR CE TE EREEES How EDIT OR UPDATE ABBREVIATED DIALING RULES cccccccccccecccecccceccceccceccceenceecccesaceenceecacecceesseesaeecnseesseessceesceeseeesaseesseeseeess 37 AUTO ATTENDANT EET SETUP AUTO ATTENDANT CALL TREE E E A ee MEE I 39 EDIT GREETINGS IN YOURSAUTOJNETENDANT a oivacbesi a haat brace To uenuct 41 SETUP TIME DEFINITION FOR AUTO ATTENDANT cccccceccccccccceccccccecccececccencesccencecaceccesacesceeacesceenceseeesstceeensesecensesacessesssesseeasensers 43 Bb lee TIU II I I M EDIT DIRECT INWARD DIALING DID RULES a De ro QS EU aD tr Oe bra eb va dvo Vo e Dea Ege Posts oa Dos Er eua a T Pues 48 MANAGING RING GROUPS 5 5 115 9E 2S Er A AT IA RS a E FREE 234 ORO ds EF ARAS KR EAR TRE eaa VEN RS Va E FANE EA ORO CREATING RACE 010 RR TT 50 EDIT RING IGROUPRAN
15. by dialing 98 2 Referencing the guide above press 3 for personal options gt gt then press 3 for greetings 3 Now depending on the type of message you would like to record press 1 2 or 3 and follow the prompts the most common option will be 2 Method 2 IP Phone Alternate use this guide when you DO NOT have physical access to your IP Phone 1 From any phone dial 707 676 8915 2 Enter your account number and press see below for instructions to lookup your account number 3 Enter your password and press see below for instructions to lookup your voice mail password Method 3 Virtual Voice mailbox use this guide to setup and manage a Virtual Voice mail box 1 From any phone dial 707 676 8915 2 Enter your account number and press see below for instructions to lookup your account number 3 Enter your password and press see below for instructions to lookup your voice mail password Method 4 Change Voice mail for an Auto Attendant this is only used when you set voice mail for a numbered option 1 From any phone dial 707 676 8915 2 Lookup your Auto Attendant account number by following the instructions under the footnote below 3 Enter your Auto Attendant account number and press 4 Enter your password and press see below for instructions to lookup your voice mail password To find your IP Phone Account Number All IP phones use internal extensions The Telephone number that may
16. ring on your phone will not be the account number for that phone therefore you must enter your IP phone account number which can be found in your member portal To find your IP Phone account number a Log onto the member portal at http dps 4c comm com b Click Line Setup on the top of the members portal c Select your account or extension from the drop down list at the top d You will find your account number under the Line Information section To look up or change your Voice mail Password please follow these steps All IP phones use internal extensions a Log onto the member portal at http dps 4c comm com b Click Features Voice mail Options on the top of the members portal C Select your account or extension from the drop down list at the top d You will find your voice mail password under the Voice mail section Setting up voice mail to email White Lists Login to the member portal http dps 4c comm com 1 Click on the features tab 2 Select Voice Mail Options FEATURES Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups 3 Verify that the Voicemail to Email button is selected 4 and that the email address specified is correct Voicemail Delivery ZA i 9 Voicemail to Email Send voicemail to another phone N If this feature is configured correctly and you are still not receiving your voicemail or faxes your junk email filt
17. 17072242922 pymes perii 042 i 17072580820 econ N EY 18004654411 030 30 012000 E Y 18004664411 petas 030 0 01 2000 i 17072263711 pose 208 0 050400 CC 17072263711 sent 042 0 016800 LY ira poca 048 ZOOS 08 21 111 0a 55 00 Ua 55 41 2008 08 2009 08 21 0024 35 oss 20 TODOS 20002 15009220204 My Account m telcentris OVEIRVICW LINE SETUP MY MESSAGES FEATURES Account Information Billing Information Invoices Customer Information Company Name TelCentris VPBX 1 1 Salutation First Name Bryan Last Name Address 55 G St 482 State City an Diego Zip 2101 Country United States Phone Fax Cancel Changes Update Information New Password Confirm Password Change Password The My Account tab displays current address billing and invoice related information This section allows you to update company contact information credit card information to facilitate automatic payment and to view a summary of both current and past billed invoices Located at the bottom of the Account Information section of the My Account tab is the Change Master Password tool This allows you to change the Customer Level access password Changes will not take effect until the Update Information is clicked to confirm a change Line Setup MY ACCOUNT LINE SETUP amp MY MESSAGES
18. 4466 313 Hertz Corey w 18589520696 Auto Attendant w 18666183526 Auto Attendant v 442070993430 Auto Attendant w manager is a list of all Direct Inward Dial numbers that are associated with your phone system Because your 4C Communicationssystem operates primarily on internal account numbers you have the flexibility to define to which phones inbound calls ring DIDs can be purchased new or can be brought from your current telephone company through the Local Number Portability process To update the phone or Ring Group see below to which a particular DID is associated simply locate the desired DID from the Telephone Number column click the down arrow to the right of the Rings To box and select the account you like it to ring After the change is made click the Update Information button at the bottom of the list and all calls to that number will ring the select account or Ring Group Edit Direct Inward Dialing DID Rules Cancel Changes Update Information Note If your numbers have not been ported do not update DID Manager Settings 1 After Login go to Features 2 DID Manager FEATURES Q SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing Auto Attendant Ring Groups e911 Settings Under DID Manager 3 Select the Drop Down under the Ring to Heading next to the Telephone
19. 4C s CCS User Manual Cloud Communication Solutions TABLE OF CONTENTS END USER PORTAL ACCESS MANAGEMENT ccccccccccccccccccccccccccccccccccccccsccccccsccccccecscccccccccccccsccccccscccccceccccccccsccccccscccccceccceecs 4 LOGIN TO CUSTOMER ADMIN PORTAL HTTP DPS 4C COMM COM cscccssccscccsccesccsccusseussececsceesccesseusseesseusseeceeceusceusceuseeusseuseeeeeuecs 4 Fere Biz SRI NONE TORT 4 IVEY PCG OUI pec 5 6 UPDATE USERNAMES AND PASSWORDS FOR WEB ACCESS ccccccccceccceccccecccecccecnceecccecaceenseesecesnceenceesaceeaceessessceenceeseeesnseeseessaseeaceeees 6 HOWTO EDIT LINE DIRECTORY INFORMATION estelar aoi tcp osa t tetrum Pto ta room tane nd Cae ronda eden osa ain date aaouauncasaaatneses 7 SETTING OF GALCER heu eur itas cd 8 HOW TO EDIT CALLER ID INFORMATION aea trib ax art cti dr oou haie ant e anti de ace ed ERU ode aee de b aU e ID b a e ot bt 8 HOW TO BLIOCK CALLER TD INFORMA TION cier iesus Ast tot eoe Fev Evan aree epa Ede n E beua eoo Poo ae o ree epa Fdvo enfe tees eoe et bores em dee EE Deomm 9 MY CALLES 10 dla EG EINNO TL EI mL tU 11 ITI IIT ME ES 13 PEA URES o AEREE
20. AME m e 51 EDM RING GROUP ORDER d erp Pi CR rerom tei pee ooa ema tesa Crea Poss opes tes Eme osa oma ona ese imu esa ova eas Caen ense 52 SETUP DIME DEFINETION FOR RING GROUPS i ches ecu see ace VPE SIX DNI DU EYE ole Dro Co hie ence cere ce 53 End user Portal Access amp Management The portal is web based and can be accessed from anywhere you have an internet connection The URL is http dps 4c comm com Once opened you must log in using either your customer username or password provided by 4C Communications Customer Care or a specific account number and user specified password assigned through the portal for individual users to manage their accounts without system wide access Use the Tab bar to navigate the different areas of the members portal Login to Customer Admin Portal http dps 4c comm com 1 Enter User Name 2 Enter Password 3 Select Submit Login Default View s Upon Logging in you will see the Overview page This screen provides at a glance information on the last 10 calls made Using your customer login information will be provided on an office wide basis while account level access is limited to account specific information See Line Setup description for information on configuring account level access Last 10 Calls ZODS O08 21 1502 54 1503 065 17072537 484 i
21. FEATUALS Phone Number 10000000018 Calling Plan VPBX Premium Unlimited A Z Current Device Connected PolycomSoundPointlP SPIP 550 UA 2 2 0 0047 Activation Date 911 info First Name Last Name Email Description 0 1 Extension Block Caller ID Caller ID Number Customer Default v Customer Default Caller ID 18589520696 Caller ID Name 317 Barrett List in Default Directory v Cancel Changes Update Information Change Password New Password Confirm Password __ Change Password The Line Setup tab allows you to make changes to specific accounts active within your phone system The Line Information is included for reference only while the Account Information is user manageable and should always reflect the contact information for the current user At the bottom of the Account Information section you will find the account specific password As mentioned earlier account level access can be provided to allow individual users to manage their own account features while restricting access to other accounts Update Usernames and Passwords for web access 1 After Login go to Line Setup OVERVIEW MY ACCOUNT 9 MESSAGES FEATURES 2 Select Dropdown for Account you want to edit Accounts List Current Selectea Select Account 10009890999 oo quu 9 103 Rick Regello 104 Support 117076768994 Line Inform 13076768995 17076768998 8991
22. TTTTTTTTTTTTTTTTTTITIT Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings Select Dropdown for Account you want to edit Accounts List Current Selected Account Select Account 10009890999 w 10009890999 103 Rick Regello Find Me Fo 104 Support 17076768994 Inactive 17076768995 17076768998 Ring my desg991 Ken Pilkins ds and the 1 8992 Shawn Polk 49 Immediately 8993 Rick Regello lis to the 4 Selectthe hover button next to Ring my desk phone for Find M25 ollow Me 1 PA y deskphone for 9 Ring m Hs seconds and then follow me to the numbers listed below In Order Immediately forward all incoming calls to the below numbers In Order v Add Number qem 5 Input the time associated with ring your desk phone 6 Select In Order or Simultaneous in the drop down 7 Select Add Number Ag Number p 6 Choose an extension we Phone Number vescription of Number optional 10009890998 Company RG LO009890999 103 Rick Regello Cancel Changes Update Information 104 Support 17076768991 17076768992 17076768993 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello Pilkins Polk b PnP Main RG Pn Main RG Select Extension v Select Extension 8 Select Extension to forward calls to under the Choose and extension field or 9 Enter your d
23. To Date 8 o All Type of Calls Placed Calls ammm e Received Calls o Filter by a number Selected A t 10009 Show Calls From 990999 lt q All Accounts Select the type of call you want to view e All e Placed Calls e Received Calls 5 filter query by number Select Check Box Next to Filter by Number e Input Number into Filter by Number field 6 Select Hover Button Next to Show Calls From field e Selected Account e All Accounts 7 Select Search My Messages pa telcentris ACCOUNT LINE SETUP MY CALLS MY MESSAGES 5 Select Account 317 Brown Barrett a Select messages Messages me mao cala Caller 8585877036 12 36 132k P a Call 8585877036 Caller 8583421958 12 32 108 k gt ua Call 8583421958 Select messages The My Messages tab displays the time stamp and caller id information for voicemail messages and faxes depending on account type associated with a particular account As a voicemail message is left on a user s phone the phone voicemail indicator will blink a stuttered dial tone will be heard when initiating a call and the message will be posted in the My Messages list Messages can be managed from the phone or My Messages Tab Additionally messages will be sent as an email attachment to the email address specified on the My Account tab by default or the address specified in the
24. Voicemail Options section of the Features Tab see below for more details Features SMS Callback The features tab is home to a host of system specific call management options Depending on account type your feature set will include some if not all of the features described below Information on additional features can be obtained by contacting your account executive or 4C CommunicationsCustomer Care Ring Groupz SMS Callback SMS callback allows a user to initiate a long distance or international phone call from a mobile phone simply by sending an SMS or text message to TelCentris A text from a registered mobile phone number must include only the destination number A few seconds after the message is received our system dials the user s mobile phone and the destination number then bridges the call This feature allows our users to call anywhere on the planet while taking advantage of our inexpensive per minute rate and only paying for the incoming cell phone call While registering a mobile phone to our system is the most convenient way to use the SMS callback functionality the SMS callback feature page demonstrates the format for including the account information necessary to use ANY mobile device to initiate a phone call between ANY two phone numbers anywhere in the world Please see the SMS callback page for more details Voicemail Options Extended Absence Personal Name Standard Caller Will Hear Time until voicemail picks u
25. allback Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selectea 103 Rick Regello Greetings 104 Support 8991 Ken Pilkins 8992 Shawm Polk 8993 Rick Regello PnP Main RG Under Voice Menu Heading Voice Menu Password 7 4 Standard Always Ask For Password Prompt Levels Extended 2 Rapid Announce Date amp Time AutoPlay 4 Edit Prompt Levels Field e Standard e Extended e Rapid 5 Select Update Information Update Information lt Changing the ring time before voicemail answers To modify the amount of time a phone will ring before the call is passed to the Ms Callback ojcemail Options user s voicemail follow the steps below Find Me Followe Me Log into the members portal at http dps 4c comm com 1 Click on the Features tab 2 Select Voicemail Options from the drop down box a 3 Click the Select Account drop down menu and select the extension Accounts List Current Selected Account 004020112 10004020933 A1 j j A 209 107 188 20 name of line you wish to modify Line Infortr920 Ricky 4 Inthe Timeout section change the Time until voicemail picks up value to as oon FE reflect the seconds of desired ring time 923 Jesse As
26. anuary December This feature page gives you a summary of your auto attendant inventory An auto attendant is a feature that greets your callers and gives them a list of options to route their call to the appropriate party If your system includes an auto attendant it will be configured by 4C CommunicationsCustomer Care to your specification and at least one entry will be displayed on this page Clicking on the Name of your auto attendant will take you to its detail page Accounts List Current Selected Account AutoAttendant Support Select Account AutoAttendant Support v A Auto Attendant x Cancel Changes Update Information Name Active After Hours Menu Always Always Intro gt F Menu gt F Default L F SE Action Destination Max Size Play Before Action File Uploaded File Not Active Default VC 3 Ir Transfer to 164 num w i0000000052 JT 9 2 Default D SS 3 Default a 1 JL Bowse 4 Default es Po L Browse s Defeult IL e J s Defaut IL T 3 J Bene 7 Defaut Po L Browse 8 Default MD J Loo e 9 Transfer to E 164 num w 10000000055 Po Bowe Default ML L Browse 0 Default ML eS Loo e Transfer to extension V e 11
27. down Transfer Transfer to E 164 numbe Transfer to voicemail Transfer to extension Menu ROOT Delete a Definition of Actions i Default Default Action and Message plays with this action ii Transfer Transfer to Account Number only iii Transfer to E 164 number Transfer to off network Phone number iv Transfer to Voicemail Transfers caller to Auto Attendant Voicemail v Transfer to Extension Transfers caller to a directory dialing option max size field will set the dialing rules for directory dialing options vi Menu Transfer to Auto Attendant menu or sub menus 6 Select Action for each Event in Auto Attendant Call Tree Play Action Destination Max Size Play Before Action File Uploaded File Default 2 Default 3 Default 4 Default Default Default 7 Select Update Information Auto Attendant Configuration Cancel Changes Update Information Edit Greetings in your Auto Attendant Recording your Auto Attendant Menu and Directory information Login to the members portal http dps 4c comm com 1 Goto Features 2 Select Auto Attendant FEATURES SMS Callback Voicemai Options Find Me Follow Me Abbreviated Dialing DID Manager Ring Groups e911 Settings Under Auto Attendant Configuration Heading Auto Attendant Configuration 2 New Menu Name Active v O Pa 3 Select
28. ect Account list Next choose a ring order option to determine whether the call hunts through the numbers below in sequence simultaneously or randomly Click the Add Number link to add another line to the group As the changes made click the Update Information button to save any changes Creating Ring Groups 1 After Login go to Features 2 Select Ring Groups A FEATURES SMS Callback Voicemail Options Web CallBack Auto Attendant DID Manager 3 Select Dropdown for Account you want to edit Select Account PnP Main RG lt lt Under Ring Groups Heading 4 Select Add Number f 2 Add Number ass 5 Select Extension or Phone Number to include in Ring Group Choose an extension OR Enter Active Time Define Active Time Ring Time On Off Fwa 15 Always n 991 10009890002 Always Always Awad A Phone Number 8991 Select 103 10009890999 104 Extra 2 17076768931 17076768992 117076768993 i ass 7076768994 Cancel Changes Update Information 9 6 Input the Ring Time for each Extension or Phone Number in Ring Group 7 Select Check Box under On Off field 8 Select Update Information Edit Ring Group Name 1 After Login go to Features 2 Select Ring Groups P FEATURES SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing Web Ca
29. elect Dropdown for Account you want to edit Accounts List Current Selectea Select Account 10009890999 eo 103 Rick Regello 104 Support 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shavm Polk 8993 Rick Reaello 3 Ensure the field labeled Block Caller ID is set to Yes Account Information lame Description of account mma extension 7 Block Caller ID v lt m Caller ID Number Customer Default v Customer Default Caller ID 17076768990 Cancel Changes Update Information P 4 Select Update Information My Calls M Y ACCOUNT LINE SITUP MY MESSAGES FEATURES Select Account 317 Brown Barrett Search Calls From Date To Date g s O AI Type of Calls Placed Calls O Received Calls a Filter by a number Selected Account 317 Show Calls From O Q All Accounts The My Calls tab allows users to run a call detail report for all or specific accounts or for the account for which login information was provided Simply select the date range call type and line information and click the Search button to create the call list The call list includes calculated number of calls total call time and associated charges for the date range provided Placing a check mark in the Filter by a number box and specifying a number will yield cal
30. end user portal http dps 4c comm com 1 After Login go to Features 2 Select Find Me Follow Me a FEATURES dumm o SMS Callback mm E eo DITTTTTTITTTTTTTTTTETTTTTTLTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTITTIT DID Manager Ring Groups h e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selected Account Select Account 10009890999 v 1103 Rick Regello Find Me Fo 104 Support 17076768994 17076768995 17076768998 Ring my des8991 Ken Pilkins 18992 Shawn Polk 9 Immediately 8393 Rick Regello Inactive ds and the Ils to the Select the hover button next to Inactive accounts List Current Selected Account 10009890999 LY Select Account 10009890999 sw Find Me Follow Me Inactive pes D Ring my SS NN me to the numbers listed below In Order v Immediately forward all incoming calls to the below numbers In Order Choose an extension Enter Phone Number Description of Number optional PrP Main RG 10009690998 Company RG Cancel Changes Update Information Select Update Information How to Activate Fine Me Follow Me Login to end user portal http dps 4c comm com After Login go to Features Select Find Me Follow Me sd FEATURES duum o SMS Callback Voicemail Options Ce Abbreviated Dialing ETTTTTTTITTTTTTTTTTTTITTTTTTTTTTTTTTTTTTT
31. er may be sending them directly to a folder other than your inbox The following are instructions for configuring some popular email applications to properly direct your inbound messages or to make sure that junk mail policies do not redirect your mail from our mail server Microsoft Outlook Go to the Tools menu e Select Options E Actions Help Adobe PDF Send Receive b Instant Search d Address Book Ctrl Shift B 1g Organize Rules and Alerts Out of Office Assistant Mailbox Cleanup Empty Deleted Items Folder Account Settings Trust Center Customize e Select Junk E mail button gt Change the appearance of messages and the way they are handled g Customize the appearance of the Calendar i V Default reminder 15 minutes Calendar Options Tasks l 53 Change the appearance of tasks rm s Cris Contacts and Notes E Change default settings for contacts journal and notes DT Search p Change the settings for indexing and search Mobile Change the settings for mobile notification and messaging e Select Safe Senders tab ai i p py V wj E mail from addresses or domain names on your Safe Senders List will never be treated as junk e mail rines m msuspr microsoft com wiliamt amp napanet net e Select Add button Add address or domain Enter an e mail add
32. esired number to forward calls to under the Enter Phone Number field 10 Enter the number discretion under the Description of Number optional field 11 Enter the duration to forward the call for under the Ring Time field 12 Select the check box under the Active field 13 Select Update Information How to forward all Calls to another phone Login to end user portal http dps 4c comm com 1 After Login go to Features 2 Select Find Me Follow Me FEATURES SMS Callback Voicemail Options Abbreviated Dialing Web CallBack Auto Attendant DID Manager Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selected Account 4 Select Account 10009890999 10009890999 f 103 Rick Regello Find Me Fo 104 Support 17076768994 Inactive 17076768995 api 17076768998 Ring my desg991 Ken Pilkins ds and thei 8992 Shawn Polk Immediately8593 Rick Regello Alls to the 4 Selectthe hover button next to Immediately forward all incoming calls Find Me Follow Me I Inactive PEI efor is 1s seconds and then follow me to the numbers listed below In Order 2 9 Immediately forward all incoming calls to the below numbers In Order Add Number 5 Select In Order or Simultaneous in the drop down 6 Select Add Numbe
33. ettet sor Dot ee rdum Ddskexc deberi edat a pM EID LL dI LA Lect DE LE LACE 22 ACCESS VOICE MAIL THROUGH END USER PORTAL ccecccecccecccecccecccecccecnceecceesaceenceesceesceenceeceeeecceenceesaceeaseesseesaceesseeseeesuseesseesaeess 24 HOW TO ACCESS AND RECORD VOICEMAIL MESSAGES ccecccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccecs 24 METHOD 1 IP PHONE USE THIS GUIDE WHEN YOU HAVE PHYSICAL ACCESS TO YOUR IP PHONE 00cceeccescceeceneeenceeceeceeseeeseneeeneeeeees 24 METHOD 2 IP PHONE ALTERNATE USE THIS GUIDE WHEN YOU DO NOT HAVE PHYSICAL ACCESS TO YOUR IP PHONE eene 24 METHOD 3 VIRTUAL VOICE MAILBOX USE THIS GUIDE TO SETUP AND MANAGE A VIRTUAL VOICE MAIL 24 METHOD 4 CHANGE VOICE MAIL FOR AN AUTO ATTENDANT THIS IS ONLY USED WHEN YOU SET VOICE MAIL FOR A NUMBERED OPTION 24 TO FIND YOUR IP PHONE ACCOUNT NUMBER ridi Pe pr PEE e Mei p ER Po e p nri rtt testa tees 25 TO LOOK UP OR CHANGE YOUR VOICE MAIL PASSWORD PLEASE FOLLOW THESE STEPS ALL IP PHONES USE INTERNAL EXTENSIONS 25 SETTING UP VOICE MAIL TO EMAIL WHITE LISTS cccscscscscscsccccccccccscscscscnccccccccccccccccscscscscsccccccccccccccccscscscscscecccccscccccccoscseses 25 MICROSOFT OUTLOOK NT O 26 b Rd ara REIP
34. ex e Inthe text box next to From Header contains enter the text messaging xeex com e From the Move Message to drop down box select Inbox e Clickthe Add Filter button on the bottom left side of the window Netscape Web Mail e Select Options link from the menu e Select Email Rules link e Select Add Rule button e For the If make sure the drop down From and contains are chosen e n the phrase text field type messaging xeex com e For then deliver to INBOX is choose e Select Add Rule button America Online AOL Check your Spam Folder to make certain that your filters have not mistaken our emails as Spam e Goto AOL Keyword Spam Folder e If there are any emails from xxxxxxxxxxx messaging xeex com select them where is the phone number of the sending party e Then select This Is Not Spam button For any email clients or web based email services not described above simply contact your provider s customer service department and inform them that you need to unblock mail from the domain messaging xeex com Managing Auto Attendant IVR Change IVR Recording To record new IVR messages with the highest level of quality please submit a ticket to support regarding this request When directed please follow these steps 1 Call your main line and leave a voicemail with your IVR recording on you
35. ion Account Number 10009890999 Qem Calling Plan Napanet Auto Attendant Current Device Connected Activation Date Access Voice Mail through end user portal Login to Customer Admin Portal http dps 4c comm com Enter User Name Enter Password Select Submit Select My Messages Click the Select Account drop down menu and select the extension name of line you wish to check How to Access and Record Voicemail Messages The following guide will describe 4 methods to record a new message and access your voice mail settings for various 4C Communications Accounts Please use the guide which best fits your needs Method 1 IP Phone use when you have physical access to your IP Phone Method 2 IP Phone Alternate use when you DO NOT have physical access to your IP Phone Method 3 Virtual Voice mail Box use to setup and manage a Virtual Voice mail box Method 4 Change Voice mail for an Auto Attendant this is only used when you set voice mail for a numbered option Please review the diagram below before moving on to the detailed guides below This diagram describes the Menu Functions of your 4C Communications Voice mail box The red boxes below represent numbers on your phone s keypad while the accompanying text describes the result of the pressing the number Method 1 IP Phone use this guide when you have physical access to your IP Phone 1 Access your voice mail from your IP phone
36. ler id specific inbound and outbound call information Sample call detail records Call History Total Time MM SS 323 17 Total Call Charges 0 962000 Number of Calls 126 Placed Calls Received Calls 09 25 2007 09 25 2007 12134484919 19 12 47 19 14 36 0 54 50 000000 Call 12134484919 09 25 2007 85834 09 25 2007 1 24999 19 11 01 19 11 11 0 000000 Call 18583421958 09 25 2007 09 25 2007 19 10 53 19 11 12 09 25 2007 09 25 2007 19 10 53 19 11 12 10000000004 0 000000 Call 18583421958 10000000004 0 000000 Call 18583421958 09 25 2007 09 25 2007 3 ion 19 04 42 19 05 12 50 000000 Call 18585300310 09 25 2007 09 25 2007 Mirum 18 58 08 18 58 22 50 000000 Call 2414 Note clicking the call number link to the right of the call detail record will connect the number displayed with the account to from which the call was placed View Call Logs 1 After Login go to My Calls OVERVIEW MY ACCOUNT LINE SETUP c Q FEATURES 2 Select Dropdown for Account you want to view Accounts List Current Selectea Select Account 10009890999 10009890999 103 Rick Regello 104 Support 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Reaello 3 Select the From Date field 4 Select the To Date field Accounts List Current Selected Account 10009890999 Select Account 10009890999 Search Calls From Date
37. llBack Auto Attendant DID Manager e911 Settings 3 Select Dropdown for Account you want to edit Select Account PnP Main RG a Et Under Ring Groups Heading 4 Edit Description field to desired name Ring Groups Description PnP Main RG Hunt Ring the numbers below in what order Random Simultaneous Select Update Information Update Information A O Edit Ring Group Order 1 After Login go to Features 2 Select Ring Groups FEATURES SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager e911 Settings 3 Select Dropdown for Account you want to edit Select Account PnP Main RG ET e Under Ring Groups Heading 4 Edit Hover Button next to desired Ring Group Order Ring Groups Description PnP Main RG Hunt Ring the numbers below in what order Random 9 Simultaneous je 5 Select Update Information Update Information Setup Time Definition for Ring Groups 1 After Login go to Features 2 Select Ring Groups lt FEATURES SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack Auto Attendant DID Manager e911 Settings 3 Select Dropdown for Account you want to edit Select Account PnP Main RG domm Y Update Active Time
38. nd Me Follow Me Abbreviated Dialing Web CallBack DID Manager Ring Groups e911 Settings 3 Select Dropdown for Auto Attendant Account you want to edit Select Account 10009890999 17076768994 17076768995 17076768998 Under General Voicemail Box Delivery Heading General Voicemail Box Delivery 9 Voicemail to Email Send voicemail to another phone 4 Edit Voicemail to Email field enter desired email 5 Select Update Information How to forward Auto Attendant voicemail to another phone Login to the members portal http dps 4c comm com 1 Goto Features 2 Select Auto Attendant FEATURES lt Q pes o SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing OELLE Web CallBack DID Manager Ring Groups e911 Settings 3 Select Dropdown for Auto Attendant Account you want to edit Select Account 10009890999 w 17076768994 17076768995 17076768998 Under General Voicemail Box Delivery Heading f General Voicemail Box Delivery C Voicemail to Email Send voicemail to another phone Choose Extension Select none Select none 103 Rick Regello 104 Support 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello 4 Select Hover Button next to Send voicemail to another phone 5 Select Account in Drop down box 6 Select Update Information Update Information j
39. on as they would be passed to phones in the office How Edit or Update Abbreviated Dialing Rules 1 After Login go to Features 2 Select Abbreviated Dialing SMS Callback Voicemail Options Find Me Follow Me Web CallBack Auto Attendant Ring Groups e911 Settings 3 Select Dropdown for Account you want to edit Accounts List Current Selectea Select Account 10009890999 10009890999 103 Rick Regello 104 Support 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shavm Polk 8993 Rick Regello Abbreviate A Add Number 4 Select Add Number Accounts List Current Selected Account 10009890999 Select Account 10009890999 Abbreviated Dialing Abbreviated Number Add Number Number To Dial Description 10009890004 ae 10009690001 O 10009890002 993 T Cancel Changes Update Information 5 Enter Abbreviated Number under Abbreviated Number field 6 Enter Phone Account Number under Number to Dial field 7 Enter Description of Number under Description field 8 Select Update Information Auto Attendant Accounts List Current Selected Account AutoAttendant Main B Select Account Auto Attendant v Auto Attendant Voice Mail Auto Attendant Select Mode A New Menu a T After Hours Always 3 ROOT From 9 00am until 6 00pm Workdays 1 31 of J
40. p Password Always Ask For Password Prompt Levels Announce Date amp Time Auto Play Voicemail to Email Q Send voicemail to another phone O iF 10 Sec 777 9 standard O Extended Rapid barrett brown telcentris com Cancel Changes Update Information The Voicemail Options Feature page allows users to manage greetings time until answer password and delivery options All voicemail options can be managed both from this feature page and by following the voice prompts when dialing 98 from a user s phone The primary advantages of the web management interface are 1 the ability to upload professionally recorded greetings and point of service sales messages and 2 the ability to specify where messages are delivered Messages can be delivered to a specified email address and or another phone in your office Update your Personal Greeting 1 After Login go to Features 2 Voicemail Options e FEATURES lt 0 SMS Callback Find Me Follow Me Abbreviated Dialing Web CallBack Disconnect Time 2009 08 24 Auto Attendant 12 12 20 DID Manager 2009 08 24 Ring Groups 12 12 20 e911 Settings 2009 08 24 12 07 12 3 Select Dropdown for Account you want to edit Accounts List Current Selected Account 10009890999 Select Account 10009890999 10009890999 103 Rick Regello 104 Support 8991 Ken Pilkins 8992 Shavm Polk 8993
41. r 7 Select Extension to forward calls to under the Choose and extension field or Show Advanced Op Choose an extension vescription of Number optional Ring Time Active Remove Edit qn Pi i setetes w C L 5 D X si 10009890999 103 Rick Regello Cancel Changes Update Information A 1104 Support 17076768991 17076768992 117076768993 17076768994 117076768995 117076768998 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello Pilkins Polk PnP Main RG Nh 8 Enter your desired number to forward calls to under the Enter Phone Number field 9 Select Update Information Abbreviated Dialing Ei Add Number Ct Cancel Changes Update Information The abbreviated dialing feature page allows you to manage your system s dial able extensions and to which accounts they are assigned By default each phone account is given an extension of a user specified convention By clicking the Add Number link on the top left side of the page a new record is created allowing a user to specify the abbreviated number must be same number of digits as preconfigured extensions the number to dial and a description for ease of viewing The Number to Dial can be any 11 digit number internal account or external phone number allowing for commonly dialed numbers to be treated as system extensions Calls can then be transferred to abbreviated numbers in the same fashi
42. r extension 2 This will send a copy of the voicemail to your email address 3 You will now have a new voicemail message in your Email Play the message to make sure it sounds correct 4 Once you have verified the message is correct please attach the recording to the already opened request Or email it to support 4c comm com Configure Auto Attendant Voice Mail Greeting Login to the members portal http dps 4c comm com 1 Goto Features 2 Select Auto Attendant FEATURES lt Q pes o SMS Callback Voicemail Options Find Me Follow Me Abbreviated Dialing Web CallBack DID Manager Ring Groups e911 Settings 3 Select Dropdown for Auto Attendant Account you want to edit Select Account 10009890999 17076768994 17076768995 17076768998 4 Select either Customer or Default hover button und f General Voicemail Box Greetings General Voicemail Box Greetings Custom Default Caller Will Hear The person you are trying to reach is not available Please leave a message Beep 5 Select Update Information Update Information Configure Auto Attendant Voice to Email Mail Delivery Login to the members portal http dps 4c comm com 1 Goto Features 2 Select Auto Attendant FEATURES lt Q pes o SMS Callback Voicemail Options Fi
43. ress or Internet domain name to be added to the list ILLI AOSDao N2L2 TS Examples someone amp example com or example com e Type in messaging xeex com e Select OK button for the add address or domain menu e Select OK button for the junk e mail options menu e Select OK button for the options menu MSN Hotmail e Click on the Options link in the top right corner of the screen e Click on Junk E Mail Protection e Click on Junk E Mail Filter e Verify that your Junk E Mail filter settings are set to either Low or Enhanced e Click OK e Click on Safe List e Inthe Type an address or domain field enter the text messaging xeex com e Click Add button Gmail Log into Gmail Click on Settings on the top right of the screen e Click on Filters e Click on Create a new filter e Inthe Has the words box enter the text messaging xeex com e Click Next Step e Puta check next to Star it e Clickon the Create Filter button at the bottom of the screen Yahoo e Log into your Yahoo Mail account e Click on the Options link on the top left corner of your browser e Click on the Filters link under the Management section of the page e Click on the Add button above the filter list the filter list may initially be empty e Inthe Filter Name field enter the text Xe
44. to edit Accounts List Current Selecteu Select Account 10009890999 e 10009890999 103 Rick Regello Greetings 104 Support 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello PnP Main RG Under Voicemail Delivery Heading Voicemail Delivery Voicemail to Email e 5 Send voicemail to another phone Choose Extension Select none Select none 103 Rick Regellc qe 104 Support 6991 Ken Pilkins 8992 Shawn Polk 4 Select Hover Button next to Send voicemail to another phone 5 Select Account in Drop down box 6 Select Update Information Update Information Remote Access for Voicemail To check your voicemail from any phone follow these simple steps From any phone dial 1 707 676 8915 Enter your account number and press if you do not know your account number Log onto the member portal at http dps 4c comm com 1 Click Line Setup on the top OVERVIEW ACCOUNT MY MESSAGES FEATURES 2 Select your account or extension from the drop down Accounts List Current Selecte Select Account 10009890999 10009890999 103 Rick Regello 104 Support m 17076768994 17076768995 17076768998 8991 Ken Pilkins 8992 Shawn Polk 8993 Rick Regello 3 You will find your account number under the Line Information section The Default Password is 7778 Line Information Extens
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