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1. Devices Devices Device Name A UserName Session Serial Number Device State Version Build Number Schema ID ny NC O00FE024F86D NC O00FE024F867 NC O00FE024F864 NC O00FE024F836 NC O00FE024F834 NC O00FE024F828 NC O00FE024F7C1 NC O00FE024F7BF NC O00FE024F7B2 NC O00FE024F7AB NC O00FE024F7A6 NC O00FE024F701 Reset Device Refresh Device Information Store Configuration Profile Apply Configuration Profile gt Update Device Firmware Set Reset Device Password Enable USB Disable USB Find Session 12236804 12236798 12236795 12236749 2147048 2147045 2147037 2147032 2146991 Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 Session started 1 11 6 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 03 03 03 03 03 03 03 03 03 03 03 03 03 03
2. Look in Lu C Program Files NComputing NCo uting vSpace Server for Windows gt Q gt D m E E Save request file A My Computer n Bootsrv R Administrator kh D3D9MiniFilter h EndUserAgreement J FSck bh Licenses kh minifilter kh scripts kh TermsOfUse Registration and activ OG cones Files of type Registration and activation request file out as OOF 00f e Before the registration wizard writes the data file you will get a Summary screen showing all user information that will be written to the data file e lf the information is correct click the Next button or click Back if you wish to change any of the information e Next email the created OOF file to registration ncomputing com Alternately you can copy the file to another PC if necessary to send the email It should normally take only one or two minutes to receive the vSpace Server license file by returned email If you do not see the file in your email Inbox be sure to check your email filter to ensure that the message was not flagged as Junk or SPAM mail When you receive the license file save it in a convenient disk location and restart the Registration and Activation Wizard e Select the Complete the offline process option and click Next e Click the Select a license file button to navigate to the file and click Open once you hav
3. Display last user name Ask user s permission to view session The system name of the vSpace Server host Displays the length of time the host has been running without interruption Reboots and shut downs will reset this counter Enabling this feature with a valid user name and password will cause the host to automatically log in to Windows when it boots Otherwise a user will need to manually enter a user name and password each time the host starts up This value determines how long the host will wait before closing a user session after its device disconnects A larger value provides a longer grace period during which users can re connect their device without losing progress This setting controls the NC Message feature which allows devices to send messages to each other Full allows users to send messages to all connected devices Point to point restricts messages to a single target device Disabled turns this functionality off entirely This setting determines whether the NC Console can be opened from the NC Tray icon in the task bar Enabling this feature will allow device users to select and display custom Desktop 498943 v2 NComputing Wallpapers Backgrounds within their Windows sessions Display Last User Enabling this feature will auto populate the user name of the last user to log in Name when a new user attempts to log in to Windows Ask User s Permission to View Session Enabling this feature wil
4. Nc 000FE02166E6 Nc 000FE0238254 Nc 000FE0238597 NC 000FE02385C8 Nc 000FE02385cE Nc 000FE02385D3 NC 000FE02385F8 Nc 000FE023860E A KIT ANNCCAII ORIA l WP Create XE cancel From this interface devices can be added to a group which can be given a name befitting the nature of your deployment Page 59 of 76 498943_v2 NComputing NComputing L300 and L350 User Manual Once created groups can be selected from the Devices section of the console for easy configuration as shown below File Settings O V N NComputing vSpace a License Information System Settings cy Sessions w NComputing vSpace Servers 5 A VSPACE8 2012 R2 10 0 0 71 amp License Information System Settings DJ Sessions 7 _ Profiles Devices Group 1 Page 60 of 76 Devices Device Name E NC 000FE023A217 E NC 000FE023A206 E NC 000FE023A205 E NC 000FE023A201 E NC 000FE023A17B E NC 000FE023A125 E NC 000FE023A121 E NC 000FE023A10E E NC 000FE0239A76 E NC 000FE02388E9 i N23A7FC Edit Group Remove Group Store Configuration Profile Reset Group Devices Update Device Firmware A UserName Session Serial Number Device State 12146984 12146967 12146966 12146962 12146828 12146742 12146738 12146719 12145031 12140538 12140273 12140257 12140254 12140253 12140188 12140078 12139979 Version Session started 1 11 6 Session started 1
5. Message NComputing Select a vSpace connection Available connecti Scanning Network No network found Device setup Device information O Enter a vSpace hostname or IP address If the access device cannot connect to the network this error message appears e Make sure a LAN cable is connected to the access device e Make sure the LAN cable connected to the access device is not a cross over cable e Make sure the LAN cable is properly connected to the networking equipment Can t establish connection to server Message NComputing Looking up server 10 0 30 8 Start connection to server 10 0 30 8 Can t establish connection to server connection ended unexpectedly To stop connection press Esc or click Cancel This occurs when the access device is set to find the host PC where the vSpace Server software is installed Page 40 of 76 498943_v2 NComputing e Make sure the vSpace Server program is installed on the host computer e Make sure the server connection list is configured correctly See the section about configuring the access device e Make sure the LAN cable is properly connected to the host computer e Make sure the host computer and access device are in the same subnet local area network e Make sure any firewall or anti virus programs installed in the host computer or network equipment are compatible with the vSpace Server software Connection ended unexpectedly
6. Message This message appears when the connection stops due to abnormalities occurring on the host PC or network equipment e Check the Host PC or the network equipment when this message appears and restart the Host PC and access device Unless the Host PC is rebooted existing data in the Host PC may be used as Is e Check to see if the host PC is overloaded or experiencing stability issues e Check to see if the network is not overloaded There is a feature in the vSpace Server software that keeps disconnected sessions running and available If the user reconnects while a disconnected session for that username is present the software will connect the disconnected session to the new session The user will see the desktop as it was when the disconnection occurred The administrator can configure the software to keep disconnected sessions running and available indefinitely or to close them automatically after being disconnected for a specified period of time The setting is in the administrative console s system settings and is called Clean up disconnected sessions not in use Page 41 of 76 498943_v2 NComputing Glossary e Client Device a network computing device using NComputing patented technology It doesn t use CPU VGA and PC chipsets it only uses a programmable SoC to connect to a Host PC An access device using NComputing User eXtension Protocol UXP can be connected to Host PCs by using the LAN cable Also it can
7. IEEE 802 3 e Firewall a set of related programs located at a network gateway server that protect the resources of a private network from users on other networks and control what outside resources its own users have access to The term also implies the security policy that is used with the programs e Gateway a network point that acts as an entrance to another network On the Internet a node or stopping point can be either a gateway node or a host end point node e Host Computer a computer in which the vSpace Server software has been installed e IP Address the Internet Protocol IP is basically the set of rules for one network communicating with any other or occasionally for broadcast messages all other networks Each network must know its own address on the Internet and that of any other networks with which it communicates To be part of the Internet an organization needs an Internet network number which it can request from the Network Information Center NIC This unique network number is included in any packet sent out of the network onto the Internet e LAN local area network LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building Usually the server has applications and data storage that are shared in common by multiple Page 42 of
8. Page 50 of 76 498943_v2 NComputing 2 5 System Settings Performance Profiles The Performance Profiles tab allows administrators to configure and assign separate performance configurations for varying network environments such as Wireless Low and High Speed networks N NComputing vSpace Server Management Console oa File Settings 3 N NComputing vS p a System Settings Computing R License Information A System Settings Common L series M series Performance Profiles Sessions Assign Performance Profiles w NComputing vSpace Servers L series Devices series on a high speed network 2 7 Profiles M series Devices M ser z Ss Devices vSpace Client vSpace Client on a high speed network Restore Defaults Advanced Assign a i 8 Allows the administrator to choose from a selection of custom performance Performance l i i profiles to be used in specific network environments Profiles Advanced Provides additional advanced configuration options see section 2 6 2 6 System Settings Performance Profiles ADVANCED The Advanced menu allow administrators to create edit or delete individual performance profiles The specific settings and their effects are detailed below Page 51 of 76 498943 v2 NComputing N Advanced Performance Profile Settings E Add Custom Profiles Remove Cus If desired you can modify the performance settings Delete Profile beeni cas o
9. e Please keep the product away from any items which have strong magnetic properties e Do not disassemble repair or rebuild the product e Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injury may occur as a result of tripping over the cable Page 6 of 76 498943 v2 NComputing Regulatory Compliance FCC Information This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to a power outlet on a circuit different from which the receiver is connected e Consult your dealer or an experienced radio TV techni
10. o Static requires manual population of the IP settings P Subnet Mask Gateway DNS1 DNS2 e Ping Test The Ping Test utility can help in troubleshooting network connectivity problems For instructions on using the Ping Test utility simply leave the text field blank and click Ping NComputing Connection Settings Manage Groups Login Settings Netvvork Password Update IP Address Configuration Interface Ethernet Device name pey Test DHCP C Static Optimize for LAN Ping Test Enter hostname or IP and click Ping Ping Click to save changes to the Appl EEX IP address configuration Device Setup The Password Tab The Password tab allows the user to enable or disable the device s firmware password If set the device will prompt for the password anytime a user attempts to access the Device Setup screen or tries to cancel an automatic connection It is recommended that this password be set before deployment to prevent tampering by unauthorized users Page 36 of 76 498943_v2 NComputing Device Setup The Update Tab The Update tab allows the user to select from multiple ways to update the device firmware from a vSpace Server host on the network using several methods e Search and update from the local subnet This setting instructs the terminal to look for any vSpace Server in its subnet
11. vSpace Server Update from the Start menu Note If the Enter Password window appears enter the vSpace Server administrator password you selected during vSpace Server installation Click the Connect button to check for a software update If there is a new version available click on the Download button to start the update process If there is no new version available click on the Exit button When the download is complete the installation of the new version will begin Uninstallation To uninstall the vSpace Server software select Uninstall vSpace Server under the NComputing vSpace Server folder in the Start menu or select vSpace Server from the Add Remove Programs utility in the Windows Control Panel Follow the uninstall utility s prompts to remove the program components After vSpace Server is uninstalled you must restart the host computer to complete the removal process Page 25 of 76 498943 v2 NComputing Windows Configuration Notes The following are some initial Windows configuration notes to be aware of e OS Settings The Windows Power Options setting should be configured to High Performance under Control Panel gt Hardware gt Power options Microsoft s default power settings give a false impression that vSpace Server CPU utilization is much higher than on previous 32 bit operating systems e Windows 7 Desktop Theme If you install the Windows Server 2008 R2 De
12. verifying their connectivity and performing some initial configuration tasks These actions demonstrate the use of the following vSpace console features e Performing a firmware update on multiple devices simultaneously e Storing and applying a device profile to multiple devices simultaneously The Scenario A school is adding a lab with an additional 20 devices to their existing NComputing deployment To expedite the deployment process they will perform as many tasks as they can from the host rather than configuring individual devices Step 1 Connect and Configure the First Device After creating a host system with sufficient hardware resources for the intended user load and completing the vSpace Server installation and registration process outlined in 1 1 Installing and Registering vSpace Server and Error Reference source not found Server of this guide the administrator connects the first device to the host created for this lab This device will serve as the template for the rest of the devices in the lab Once connected the administrator locates the device from the host under the L series Device list 5 1 L series of this guide The administrator right clicks on the device and then selects Update Device Firmware to initiate a firmware update on the selected device Once that process is complete and the device reboots the administrator can double click on the device and configure it as desired 5 3 Information Tab thro
13. 03 03 03 03 03 03 03 03 After confirming the action the NC Console will begin updating the selected devices This process may take a few moments depending on the number of devices affected by the update Once the process is complete the affected device s will reboot automatically NOTE If a device has a password applied to it you will be prompted to enter the password when attempting to apply a profile to that device Page 71 of 76 498943 v2 NComputing 6 0 Remote vSpace Servers The Remote vSpace Servers section of the console allows administrators with multiple host systems on a given network to view and manage multiple hosts from one location Additional features include the ability to view a given remote server s active sessions and USB port assignments File Settings O 9 Te VSPACE8 2012 R2 vSpace Sessions Computing R License Information System Settings Session W State Start Time User Device Name Serial Number P Address Version Device USB Session 3 Connected 09 01 2015 13 58 NC 000FE0214E6E 12033300 10 0 0 103 1 11 7 Enabled E Sessions Session 4 Connected 09 01 2015 13 58 VCLNWIN 13000000 10 0 0 102 NComputing vSpace Servers A VSPACE8 2012 R2 10 0 0 71 R License Information J System Settings 7 Profiles S Devices When one or more vSpace hosts have been configured for Remote Console support they appear under the Remote vSpace Servers section of the vSpa
14. 255 255 255 0 __ CLAE AEE E E a gt 24 255 255 255 0 Total devices 66 The Direct Device Search Settings dialog box provides administrators with the ability to locate devices anywhere on the network provided that the connections in question are allowed by the network s routing rules as well as the ability to search specific IP ranges while ignoring others The dialog box contains the following options Broadcast Search Searches for devices on the same subnet as the host using UDP broadcast Multicast Search Uses the network Multicast functionality of certain high end routers and switches to more efficiently discover devices Must be supported by network hardware Search by Range Searches for devices within a specified IP range of IP Addresses IP Address Range Provides the necessary fields to specify what range of IP addresses you wish to search within only applies to Search by Range of IP Addresses setting The Select Device List Columns dialog box provides an extensive list of device details that can be toggled on or off as desired to create a custom display within the Devices list 5 11 Configuration Profiles NC Console the NComputing vSpace Server Management Console includes the ability to save L series device settings and apply those settings to other L series devices across the network While administrators retain the option to fine tune devices on an individual basis the P
15. 76 498943_v2 NComputing computer users A local area network may serve as few as two or three users for example in a home network or as many as thousands of users for example in an FDDI network e Log on in general computer usage logon is the procedure used to get access to an operating system or application Almost always a logon requires that the user have 1 a user ID and 2 a password Often the user ID must conform to a limited length such as eight characters and the password must contain at least one digit and not match a natural language word e MAC Address in a LAN or other network the MAC Media Access Control address is your computer s unique hardware number On an Ethernet LAN it s the same as your Ethernet address When you re connected to the Internet from your computer a correspondence table relates your IP address to your computer s physical MAC address on the LAN e vSpace Server NComputing Desktop Virtualization software e PC Personal Computer e Router in packet switched networks such as the Internet a router is a device or in some cases software in a computer that determines the next network point to which a packet should be forwarded toward its destination The router is connected to at least two networks and decides which way to send each information packet based on its current understanding of the state of the networks it is connected to e User one who uses a computer system Users may need t
16. Applications Smormanes amp Performance i From this location amp Power Users emo WIN 88922NJRAPRH Locations amp Print Operatd RDS En dpoin Enter the object names to select examples everyone Check Names RDS Manage ZE RDS Remote Remote Desk Remote Man Advanced Replicator j B Users are not effective until the next time the FE winkRMRema user logs on OK Cancel Apply Help lt m gt Page 16 of 76 498943_v2 NComputing 4 Select Groups from the left navigation tree and double click on Remote Desktop Users Click Add and then enter either the user names you ve recently created or simply enter everyone If you are installing a host into a domain environment which uses domain user accounts contact your local system or network administrator to have them create any additional user accounts that you may need MSI Installer and Uninstaller Options The MSI installer for vSpace Server 8 has ADDUSERS 0 available as a command line option to enable silent installs while suppressing the popup window asking if you want to add new users An option is added to the uninstaller to provide options for handling an existing vSpace Server host license during a silent uninstall The available options when running from the Command Line are gt DELETELICENSE 0 do NOT remove vSpace Server license gt DELETELICENSE 1 popup box will appear gt DELETELI
17. GB 16 GB 24 GB 24 GB 1 The number of users that your installation will support depends upon the host s configuration and your end users performance expectations Performance results are highly dependent upon the individual host hardware memory applications being used OS and network conditions within any LAN Host requirements will vary please test your multi user environment before deployment For additional sizing guidelines refer to the following Knowledge Base articles e Scaling vSpace Server Deployments e Deployment Checklist For Microsoft OS licensing information see the paragraph on page 3 and www ncomputing com mslicensing For each L series device you will need e Keyboard and mouse USB e Monitor e Acategory 5 6 network cable to connect to your existing Ethernet network e Optional speakers headphones microphones and USB peripherals vSpace Server software installation Per the instructions below always check the NComputing website for the latest vSpace Server software The software on the CD in your package may not be the latest version Page 11 of 76 498943_v2 NComputing e Insert the software installation CD into the host computer s CD drive In most cases a window will automatically appear after a few seconds with installation options If the Windows AutoPlay dialog appears as seen below select Run CD_Install exe If neither appears go to My Computer open the CD drive s icon
18. GUI data which significantly reduces the amount of data sent by vSpace Server to the client devices This value affects the rate at which the session image is updated Larger values reduce network traffic but create a larger delay between updates Sets the audio sample rate to be used by sessions Sets the session to use mono sound Sets the session to use 8 bit sound Increasing this setting can provide a smoother streaming experience in high latency networks 498943 v2 NComputing 3 0 Profiles Left click on the Profiles section of the left navigation tree to display information on device profiles that have been saved for future use You can edit or delete these profiles by right clicking on them in the profile list on the right side of the console N NComputing vSpace Server Management Console SA File Settings O V O i NComputing vSpace EM Wecepaien te Profiles Computing x License Information System Settings somes aoe p NC 000FE0357666 L350 IY Sessions NComputing vSpace Servers a n Profiles Devices Profiles can be pulled from existing devices and then pushed to entire groups of devices to simplify the process of configuring several devices at a time See 5 11 Configuration Profiles for more information on pushing and pulling profiles Page 54 of 76 498943_v2 NComputing 4 1 Session Overview 4 0 Sessions When one or more devices connects to your vSpace Server
19. be connected to remote PCs through the Internet using TCP IP e Administrator a person who is responsible for managing a multi user computing environment such as a local area network LAN The responsibilities of the system administrator typically include installing and configuring system hardware and software establishing and managing user accounts upgrading software and backup and recovery tasks e Alias a fictitious name used by an individual as an alternative to her or his true name e Client Server describes the relationship between two computer programs in which one program the client makes a service request from another program the server which fulfills the request e Console the text entry and display device for system administration messages particularly those from the BIOS or boot loader the kernel the init system and the system logger e DHCP Dynamic Host Configuration Protocol is a communications protocol that lets network administrators centrally manage and automate the assignment of Internet Protocol IP addresses in an organization s network Without DHCP the IP address must be entered manually at each computer in an organization and a new IP address must be entered each time a computer moves to a new location on the network e Download the transmission of a file from one computer system to another e Ethernet the most widely installed local area network LAN technology specified in a standard
20. e E AE A E 18 ONE RCE I INO E E A EE AE 22 RESON RE a S E E E T 24 Updating the vSpac Server SoftWare ct docs veschae schadendaeavanveuseabvidebaenavacaevasapaeodbnonsineusnediweodsacevecanbavenvesansles 25 Er AEE E p AEE EE A EAE AAE A A A EAE IAEE EAA E AA E E A 25 Windows Configuration NOTES errcrrssisresirersenibnenerirun baruni ra naa AE A E EAEAN ETSAN 26 Client Access License CAL Installation exes vasadecanvtesntnlannseaceientaeduavedssaveanedvorautaslnccantsedartdubaderstendisawdensuaes 26 Ee a EEEE T EA EE A EE E I AA E EA EA E T 27 Le OO DOGO OU aa E E E E A E E A ER 27 DO DEVIC SOU o EEE A E EE E EE E A F E E E 28 YO CONOCI O aoar S E E T 28 LS eR ON With Montor MOUNT nosis eats cocbacer asia kE Taa EAE E NAE AR 29 HSU Airmware Update userii na ETE E EE 30 Using Your L300 or L350 Access Devices ssssssssssssssrrresrsssrsroresesrererororesrsrorororeresrorsrerorereresrereseresereseee 31 The Server Selechon Sre ET cesce ui E EE E R G 31 Device ANN orma UO eenei EE EEEE E 32 Toe Device cmp o OCC eea E ETE G 32 Device Setup The Connection Settings Tab s ssensssesssesssrssersserssrrrerssrrererssrrsrersseesresssresrersereseee 33 Device Setup The Manage Groups Tab c ccccccssseccssceenceceececensccaeececeuceceecseeceeeecessucessueeeeeeeaeeeens 34 Device Setup The Login Settings Tab sssssseessserseessressrersrrsseresrresrresrrssererrrssroseersseesresssreseersereseee 34 Device Setup
21. in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer in order to keep for your records This product gives users shared access to computer resources It is not a computer and may not support all software applications especially high resolution graphics applications or 3D games that are designed to be supported by stand alone computers Similarly it may not support all hardware peripherals that are designed to be supported by stand alone computers Refer to your computer operating system and application software vendors license agreements for information on using these products with NComputing systems Additional software licenses may be required Page 2 of 76 498943 v2 NComputing Microsoft Windows Licenses You are licensed by NComputing to use the vSpace Server software under the terms of the EULA You must also acquire the appropriate number of Windows Server licenses and Client Access Licenses for each device or user accessing Windows Server software You cannot use the vSpace Server software with Windows Client software i e Windows Vista Windows 7 unless a single user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft or as express
22. mode O O O Folder used for Kiosk mode Kiosk Mode To launch an application instead of going to the desktop also known as kiosk mode enter the executable name in the Program field and its drive folder directory in the Folder field For example launching Internet Explorer on login would require iexplore exe in the Program field and C Program Files Internet Explorer in the Folder field NComputing Connection Settings Manage Groups Login Settings Network Password Update Video settings USB Audio Settings Sleep if idle for Resolution C USB Audio Redirection 30 min Automatic Login Settings _ Enable Automatic Login Domain User Password _ Enable Kiosk Mode no Desktop 1920x1200 Program Folder Device Setup The Network Tab The Network tab contains the device s network communication settings as well as a Ping Test tool The settings that can be configured are e Device Name Used to identify the device within the vSpace Server NC Console e Optimize for Selects the type of network connection for optimize network traffic Page 35 of 76 498943 v2 NComputing e IP Configuration Allows the administrator to configure the terminals network settings o DHCP dynamically obtains settings from the network s DHCP server
23. output will be similar to User Name SID Win7 Admin S 1 5 21 3686465141 1345607283 3162306831 500 Make sure the SID ends with 500 Otherwise the vSpace Server installation might fail Once the Administrative Command Prompt console pops up launch the installer using the following command gt msiexec i install filename nisi Page 13 of 76 498943_v2 NComputing NComputing vSpace Server Setup Wizard e Atthe installer s Welcome screen click on the Next button which will take you to the antivirus and firewall warning screen Read and follow the instructions then click on the Next button rs Firewall Antivirus Software Warning Computing Some anti virus or firewall software may interfere with the installation and or operation of the NComputing vSpace software Before installing vSpace please disable or uninstall anti virus or firewall software After completing the vSpace installation and confirming functionality you can enable or install the anti virus firewall software For more information refer to the user s guide or visit the support section at www ncomputing com support and search for anti virus in the knowledge base When dealing with certain firewall applications you may need to make sure that the NComputing services and applications have proper access permission to the network Following table contains the rules which must be set on the firewall vSpace Server instal
24. the exception of one The administrator needs to make sure that the user is aware of the impending device update and restart before proceeding and decides to use the vSpace NC Console to accomplish this task Step 1 Locate the active session and its associated device The administrator locates the active session using the Sessions section of the NC Console 4 1 Session Overview of this guide If there were more than one user still active they would all be visible in this list Step 2 Send a message to the active session warning of the impending update By selecting the active session s found in the Sessions list and using the Send Message button 4 3 Session Controls of this guide the administrator is able to send a text alert to the remaining user warning the user of the impending firmware update and forced device restart This gives the user enough time to save their work and log out Step 3 Perform a remote firmware update on all selected devices Once the remaining user has closed out their session the administrator is free to select all of the devices in need of a firmware update in the L series Devices list and perform a firmware update via the right click menu 5 1 L series of this guide Page 75 of 76 498943_v2 NComputing 7 3 Deployment Tasks Installing and Configuring a new Computer Lab For this example we will go through the steps of initially deploying a series of devices
25. the host and access devices are on independent subnets The access device can run in this mode but its record will never appear in the administration console s device list Q When try to do a manual firmware update on the access device why does it not connect to the host PC and download the firmware A This condition occurs when the host and access devices are on independent subnets An access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q When I start my access device why does it not automatically update its firmware from the host PC like my other access devices do A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but it can only download firmware updates when it is on the same subnet as the host PC Q can t download any vSpace Server software updates A Make sure that the software is registered and the correct TCP IP ports are open see Product Registration section Page 44 of 76 498943_v2 NComputing Q Why does a warning message appear when install the vSpace Server software A Windows provides a firewall that displays a security warning message when a new network port is used see below If you click the Keep Blocking button you will not be able to find NComputing servers If you select the Unlock button the port will be open unless you block it
26. 0 and L350 devices come with a mounting plate and two mounting screws which can be secured to a monitor via 75mm or 100mm VESA compliant mounting holes The device then attaches to the mounting plate resulting in a zero footprint workstation In general we recommend using the top two mounting holes on the monitor to give maximum cable access space Note The L300 and L350 products also come with a Kensington security lock interface for additional theft protection Page 29 of 76 498943_v2 NComputing L series Firmware Update It is always recommended to use the latest available version of firmware on your L300 or L350 device Each installation of vSpace Server includes the latest firmware so no additional downloads are necessary to complete this process See the Device Setup The Update Tab section of this manual for firmware update instructions Important Please ensure that you have updated to the latest vSpace Server software and device firmware and registered your system before contacting technical support with a problem Many common issues can be resolved with a simple update Page 30 of 76 498943 v2 NComputing Using Your L300 or L350 Access Devices The Server Selection Screen The Server Selection screen is the first to appear when the L300 or L350 device starts From here you can connect to a host refresh the Available Connections list view Device Information or enter t
27. 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Session started 1 11 6 Build Number SchemalD De 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 11106 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 L30 498943 _v2 NComputing 5 3 Information Tab The Information tab provides basic information on a selected device including its network address and serial number This tab also allows you to rename the device to facilitate identification N Information 7 Connections Server groups Login B Network P gt Device name NC 000FE023A21E Device Information Device ID L300 Serial Number 12146991 MAC Address OOOFEO23A21E IP Address 10 1 80 132 Firmware Version 1 11 6 Schema ID a Device Name Displays the designated device name This can be edited as desired Device ID The Model ID of the selected device Serial Number The serial number of the selected device MAC Address The MAC address of the selected device IP Address The current IP address
28. 3 E nc i 12140188 Session started 1 11 6 11106 03 mae sion start wd B no Diable USE 12147037 Sessi ed 1 11 6 11106 03 kdj NC Find Session 12140273 Session started 1 11 6 11106 03 E NC O00FEUZTODED 12039564 Session started 1 11 6 11106 03 E NC 000FE023A247 12147032 Session started 1 11 6 11106 03 sion start anad E NC O00FE023A10E 12146719 Sessi ed 1 11 6 11106 03 S sion starte BF E NC 000FE023A257 12147048 Sessi d 111 6 11106 03 a sion start a8 Od E NC 000FE024EF18 12234415 Sessi ed 1 11 6 11106 03 E NC 000FE024F828 12236735 Session started 1 11 6 11106 03 sion start of Bd NC O00FE024F5BF 12236118 Sessi ed 1 11 6 11106 03 Connected devices 0 Devices AllDevices Columns N N N N C E C After choosing to store the selected profile a confirmation will appear Select Yes from the confirmation dialog box to store the profile in the Profiles section of the vSpace NC Console The NC Console can store multiple profiles and you can edit or remove them at any time 5 13 Editing Profiles Once a profile is created administrators can edit the profile in the same way they would apply changes to the settings of an individual device To do this select Profiles from the left navigation tree within the NC Console and then right click on a profile as shown below File Settings O 9B amp N NComputing vS N 7 i iba Nia eas Profiles Computing R Lic
29. CENSE 2 remove vSpace Server license without popup Page 17 of 76 498943_v2 NComputing Product Registration Important VSPACE SERVER SOFTWARE REGISTRATION IS REQUIRED TO RECEIVE VSPACE SERVER UPDATES AND TECHNICAL SUPPORT Product registration is required for the vSpace Server software to enable normal product use downloading updates and technical support Select vSpace Server Registration from the Windows Start menu or from the Apps screen in Windows Server 2012 as seen below Apps gt Apple Software Update gt Componen t Services A System Information B LibreOffice Writer VideoLAN Website a Computer Management Task Scheduler VLC media player E Desktop ES Defragment and Optimize Drives mP Windows Firewall with Advanced w McAfee Security Scan Plus S vic media player reset prefel E Documents ey Disk Cleanup a Windows Memory Diagnostic wW Uninstall S vic media player skinned A Event Viewer B Windows PowerShell x86 fs Internet Explorer T iSCSI Initiator Windows PowerShell ISE NC Console start VM Statistics Logging E Local Securi 2 Windows PowerShell ISE x86 ma NComputing vSpace Server Uni Microso ft Azure Services vSpace registration E Calculator gt Character Map T Math Input Panel N Performance Monitor 7 out QuickTime j Notepad Resource Monitor M QuickTime Player amp Paint Uninstall QuickTime a Remote Desktop Connection Gd Snipping Tool vSpace S
30. NComputing L300 and L350 Ethernet Virtual Desktops with vSpace Server User Manual NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herein at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com Refer to the Limited Hardware Warranty applicable to your region for information on what is and what is not covered by the warranty your responsibilities exclusions and how to obtain service It is your responsibility to download a copy of the warranty at the time of purchase to keep for your records The warranty can be downloaded from the Documentation page in the Support section of the NComputing website Please refer to the End User License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained
31. The Network Tap scbievascsesaceavadoadaaiadaentdswciewantebaleinGnnchuesenansedd eatemencaaeedvesgariewarteaside asteesewes 35 Device Setup The Password TaD iiadeicssetdawevasveianidoanseaunabvandsewsiweubbn desanandead tncvicteabsavdieuetawardeentieastdewsenss 36 DEVICE Setup The Update Tal iasbiasticnstenceavadiosdaans daenedewciewentedsinGunsbaesonerne db catensmcansedrcagarieuarteanise i 37 Returning to the Server Selection Screen ccccecccsssecssseceencecaeeccaecceeceeeuceseecteeceeeecessucessneceeecegeesens 38 L300 and L350 Multimedia Acceleration cccccccccscccssecsseecececneeencesenccenceesecseuceesceseucesucesseeseneesncesseeseass 39 Troubleshooting amp error messages cccesccsscccssccscccscccnecncceeeccenceeecessuecencesseeseuceseeseucesncesaceseueeensenseeeenss 40 US acer parece anise E E paueels ne ecto sete ov lou sisc nee es oon E 42 PA a rps sn ce ete da cs ae E fo etter A E E aediec dune EA 44 NComputing vSpace Server 8 3 NC Console Guide c cccccscccsseceseecesccencecseceencceuceeencesneeeseeseuceseenseeeeass 46 1 1 Installing and Registering VSpace Server ccccsseccsscccseccsecceeccseeececeeeceseeesuceeeceseceeeeseeeeeeesneeaeeees 46 1 2 Connecting Your Devices sssssesssressrereresrsesreroreresressreroreserrororoseresrnesrorororosrorsrerereroreerereeerereresree 46 Page 4 of 76 498943 v2 NComputing ZA NCOMPDUUNE V3 ICE SCIVO sirrane EAE ET A R 47 Z MNES pac
32. _NiC NnnFen7166ER 12146738 12146742 12140188 12147037 12140273 4 Session started On line Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started Session started On line Session started Session started Session started Session started Session started Session started Session started Session started Version Build Number Schema a 1 11 6 1 11 6 1 11 6 1 11 6 1 11 6 11106 11106 11106 11106 11106 71202 Pie cree ein ae Total devices 66 e Reset Device Resets the selected device e Refresh Device Information Refreshes all information on the selected device within vSpace Server e Apply Configuration Profile Applies a stored Configuration Profile to the selected device s e Store Configuration Profile Stores a profile of the selected device s settings for future use e Update Device Firmware Initiates the Firmware Update process on the selected device e Set Device Password Opens the Device Password menu for the selected device e Enable USB Enables USB redirection on the selected device e Disable USB Disables USB redirection on the selected device e Find Session Opens the Sessions view for the session running on the selected device See Section 5 11 for more informa
33. an active vSpace session These actions will demonstrate the following vSpace console features e Locating sessions by windows login credentials e Viewing a session remotely e Controlling a session remotely The Scenario A device user is having trouble and has called their office helpdesk service to assist them The nature of the issue suggests that the easiest solution may be to have a technician take over their session remotely and perform a few troubleshooting tasks In this scenario the user doesn t know what their device name is but provides the Windows Login Name that they used to log in to Windows They ve connected to the Sales1 server which is one of many virtual machines hosted within the office Step 1 Open the vSpace NC Console The technician logs into the Sales1 server using the virtual machine s console application such as VMWare s vSphere Client Once logged into the server the technician launches the NComputing vSpace NC Console If this host were on a bare metal system they could just as easily have opened an RDP session or if the host were located in their part of the office they could simply go to the host itself and log in to the host using an admin account Step 2 Determine which session is being used by the device in question Under the L series section of the vSpace console the technician would then locate the device by searching for the Windows Login Name provided unde
34. and start the Setup application E AutoPlay NComputing N DVD RW Drive F M series vSpace Always do this for software and games View Users Goble Install or run ea Jats 9 m Me ax VVopdace General options Open folder to view files View more AutoPlay options in Control Panel e At the initial setup screen click the Download Latest Software button This will launch a browser window at the NComputing Software Download Center Locate the correct software based on product model and operating system and download the corresponding zip folder e Note that the current version of vSpace Server is always located at www ncomputing com downloads e If Internet access is unavailable click Browse CD to locate the installer file per the next step e After downloading and extracting the installer files or alternately locating them on the product CD run the vSpace Server Installer by launching MSI installer for a first time installation If you are updating an existing vSpace Server installation refer to the Release Notes for specific install instructions Installation on Windows 7 or Windows 8 You must have administrative rights to install vSpace Server 8 onto Windows 7 or Windows 8 However unlike in Windows Server 2008 R2 the actual Administrator account is not enabled by default in Windows 7 and 8 So even though you may be logged in as a user that is a member of the Administrators gr
35. ary The following data will be sent through the Internet to NComputing 1 Your contact information Name Your Name Company Organisation Name Country United States of America Address Street Address City City or Town State Province State Province or County Zip code ZipPostal Code E mail email domain com Phone 4084567890 Reseller Dealer Reseller Name Type of use Other 2 Space Server software activation request NComputing lt i 498943_v2 pare a ip Compu ung NComputing L300 and L350 User Manual Q e You will see a screen showing the progress of the registration Online processing Progress _ gt 1 e When your registration is complete you will see the Registration and activation results screen Registration and activation results h Your contact information has been updated 2 Space Server software has been activated with SN L8R2 G 15 08 3336807 NComputing Page 21 of 76 498943_v2 NComputing Offline Registration In the case of Offline Registration follow the instructions below If you have completed the online registration section skip to Using the access device e fyou don t have standard Internet connectivity you can use standard email to register your vSpace Server software and L series access devices e To use offline registration select the Register option and click Next Select required action Register your c
36. ce console s left navigation tree Select this section of the navigation tree to display available hosts to the right of the console click the sign to expand the navigation tree and display the individual servers as sub groups Click on the sign next to each server to display all available remote settings and configuration menus 6 1 Enabling Remote Console Support To allow a given host to be accessed remotely by other hosts enable the Remote Console Support feature in the System Settings menu under the L series tab 2 3 System Settings To do this select the Enable remote console on this server checkbox and enter a password as shown in the image below System Settings Common L series M series Performance Profiles Video Streaming Support Precedence over options set for specific profile Video streaming support USB Support USB support for L series M series devices Y Remote Console Support Enable remote console on this server w Remote console password TIITII Page 72 of 76 498943_v2 NComputing 6 2 Remote Console Features While many of the host management features can be accessed remotely there are some differences between what can be accessed remotely from a different vSpace Server host on the same or different subnet and what can be accessed locally from the NC Console running on the host to which devices are connected Below is a feature matrix demonstrating so
37. cian for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment For enhancing performance and reliability we recommend using an FTP or STP cable between the L300 or L350 and the network devices 4 19 Network virtual desktop L300 NCC L300 B 2 APS Abe WA at ALAA Zk AG w NCC L300 B Aea 3 FAIA PI FAAA al MSIP REM NCC L350 Page 7 of 76 498943 v2 NComputing European Community CE Disposal Information This symbol means that according to local laws and regulations your product should be disposed of separately from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment Page 8 of 76 498943 v2 NComputing GPL Declarations The NComputing L300 and L350 access device contains in part some free software software licensed in a way that ensures your freedom to run copy distribute study change and improve the software This free software is also contained in the L300 and L350 firmware update files that are distributed together with NComputing vSpace Server software installation packages that are expressly for the L300 or L350 The free software contained within the L300 and L350 firmware includes a version of X LOADER U BOOT LINUX LIBSYSFS LIBUCI LIBUSBIP ETHTOOL UCLIBC QT and BUSYBOX F
38. device is allowed to maintain a session Contact information and other details provided during registration The Reseller or Dealer indicated during registration The use case indicated during registration Additional Client Device specific licensing information 498943_v2 NComputing 2 3 System Settings Common Left click on the System Settings section of the left navigation tree to display settings that affect the host as well as devices that connect to it The Common tab provides the following options and information N File Settings O VB N NComputing vSpace R License Information on System Settings By g B Sessions Wi NComputing vSpace Servers 7 Profiles Ss Devices Computer Name System Uptime Main Station Auto Logon Disconnected Session Cleanup Timeout Send Message Policy Start NC Console from NC Tray Display Desktop Page 49 of 76 NComputing vSpace Server Management Console System Settings Common _ series M seres__ __ Performance Profies Computer name WIN 2012R2 1 System uptime 6 days 0 hours 59 minutes 25 seconds Main Station AutoLogon HTTPS Proxy Server Enable AutoLogon Use proxy for Internet connection User name IP address Password Port Disconnected session deanup timeout in minutes 0 0 means no timeout Send message policy Full Broadcast Start NC Console from NC Tray Y Display desktop wallpapers
39. dow under System Tools select Local Users and Groups in the left navigation tree 3 Right Click on Users and select New User to create as many new users as needed Computer Management File Action View Help File Action View Help e am a B Em e afm XS e Em amp Computer Management Local Name Full Name Description Computer Management Local Name Description i 4 l System Tools Administrator Built in account for administering 4 if Syster Tools Z Access Control Assist Members of this group can remot Groups a b Q Task Scheduler demol m r gt Task Scheduler Administratd b Bl Event Viewer E demotie i ore Actions gt E Event Viewer Backup Oper Remote Desktop Users Properties More Actions gt b g Shared Folders A demo b E Shared Folders Certificate Sd General p rs and Groups demo2lE ma 4 amp Local Users and Groups Z cryptograph 7 Built in account for quest access t GE Users Distributed d Remote Desktop Users New User Groups Be Log R en vent Log Re View b Perform amp Guests Gy Device Manager Refresh 4 Storage D Hyper V Ad i IIS_IUSRS Export List b ib Windows Server Backup B Network Select this object type Help fe Disk Management gp g or or Users or Built in security principals Object Types a b Ey Services an d
40. e located the correct license file Then click Next to load the license file and apply it to the vSpace Server host system N Registration and Activation Wizard License file name Select a license fie NComputing lt Back Next gt Cancel Page 23 of 76 498943_v2 NComputing e After the offline file is loaded you see the Registration and activation results screen Click the Next button to complete the offline registration process Your system are now registered and ready for continuous use Registration Reminder If user data is not entered during the installation process a reminder message will be displayed each time an administrator logs into the host If user registration data is present but the registration process has not been completed a reminder will be displayed each time the vSpace Server Management Console is launched Page 24 of 76 498943_v2 NComputing Updating the vSpace Server Software The latest NComputing software can be obtained from http www ncomputing com downloads You can check this location periodically for newly posted software Simply download the installation file read the release notes uninstall your current version if required per the Release Notes making sure to keep your registration information active when prompted and install the new version of software Alternatively you can update the vSpace Server software directly over the Internet by selecting
41. e EEEE ENEE INEA ENET Ei 68 A CN PONOS ea E EE EE ENE E ETEA 69 SLEINE PONO oae TEE EENE AEA OA 69 SAAP P ONE ea EE ENEO TA 71 6 0 Remote vSpace Servers ssssssssseresrsssrsrorrsrsrssereroresrerororereresrororsrorererrorerororesrnesresosereneoesreeerereresesrerese 72 6 1 Enabling Remote Console Support ssssssssssessesserssessesserserssersersresrrsseeseesersseosersresresserseeseesrreserseeseers 72 6 2 Remote Console FEACULES cceeccssccsseceseccseceucceseeceueeeucesecesnceseeeseeceeeeeeeeeseeeeaseseeeseuceeaeeseeeegeeaes 73 TARE anina e NE T E E A OA T EE E E E E TEE E A 74 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session ccceeccssecceeeeeneceneeeseeeeues 74 7 2 Maintenance Tasks Performing a Firmware Update on an Active DeVICE ccccsecccseeeeeeeeeenees 75 7 3 Deployment Tasks Installing and Configuring a new Computer Lab ssessessesssesssessrrrserssrrrsrrssn 76 Page 5 of 76 498943 v2 NComputing Safety Information Refer to the following to prevent any physical injury or loss of assets caused by damage to the product A user must read this User Manual carefully before use and properly follow the instructions e Make sure that the place of installation is not too hot above 35 C too cold below 0 C or too wet above 85 relative humidity e Avoid any severe impacts to the product e Make sure that the product is not exposed to direct sunlight or any hot machinery
42. e IM orma O aE EEEE NEEN AE E 47 2 2 license AOU MELOY soneran E E EEA R 48 2 SV E E C a O ea A E A A 49 2 4 System Settings L Series M seriesS essssseesrrrrrssrrrrrrrsssrrrrrressrtireresrtttrrtesretttesssrertresssrrtreresserereee 50 2 5 System Settings Performance Profiles csscccssscscsseccsesscsssensesenenseseesccuevencuseneuseseuescoussencesenens 51 2 6 System Settings Performance Profiles ADVANCED cc csccccsecccsseceeneecesececeecesenecseeceeeeceseecesens 51 OP OWES corir E A E I EEEE 54 a O S S S E e E E E E E EN E E E E E E E 55 AN e SE EE EE E A E A E A 55 7 a ela a vac sence E E A E E E E E A N E EET I 55 BV 2D SO 55 OAC ONG Ol S a E A EE E EE E EEE ET 56 5 0 Device Management ssssssssssserersrsssssresrresrsssesrorrsesrersrororesrsrorereroresrerorororeresrorererereoesrereroereresesreree 58 STER E SENOS EEEE E E E EEE N EEE EE E EE E E E A E E 58 ADEVE OTOU ea a a E E EE E E E E E EEE 59 o Orna On a ae EEE EENE AEA ONEA 61 De COINS CEOS Ta A E E E E AEE AE ETA 61 De OVE r OU S TA aae a E E EE E EE E E E ENE 62 sP Eo E E E E PEE EE E E E A E A E A E E T A E T 64 SANCIN OIC CaO aE A EEA E EE E E E E EE E AEE 65 DoF G5 ONG Wal eco ase tae EE EE E E EAE N A EEE E E A E 66 SIOPA ET a E E E EEA EE EE E EE E AEE 67 5 10 Search Settings and COlIUMNS ccccccsscccseccsecceseceeecceuccsneessecceneceseeseeceeneeseeseneesueeeeeeseneesusenseeseass 68 SIl ConigurIt on Profile Seesen encena a
43. e between static and dynamic IP acqui sition Subnet mask Default gateway Preffered DNS server Alternate DNS server Static IP address 192 168 1 129 255 255 255 0 192 168 1 1 192 168 1 10 192 168 1 15 Interface Optimize for DHCP Static IP Address Page 65 of 76 Indicates the device s network interface Indicates the type of network being used LAN Local Area Network Instructs the device to acquire its network information from a DHCP server Instructs the device to use specific network settings which can be specified in the fields below this setting 498943 v2 m Arr gt pa 7 A N Compu ung NComputing L300 and L350 User Manual Q 5 8 Password Tab The Password tab provides the option of setting a password that will restrict future access to device configuration Use this tab to enable and disable password protection Connections Server groups i Login gt Network Password Update lt gt No password for Setup Require password to enter Setup password cannot be recovered New Password Type password Retype password No Password for Sets the device to be accessible for configuration by any user Setup Require Password Sets the device to require a password before device settings can be altered If a to Enter Setup password does not currently exist it can be entered in the fie
44. ed to next step Registration is required Registration and Activation Wizard Name Company Country Address City State Province Zip code E mail Phone Reseller Dealer Type of use NComputing Page 19 of 76 Your Name Organization Name United States of America Street Address City Town Name State Province County Z1PPostal Code email domain com 1234567890 Reseller Name Other P Ce lt Back Cancel 498943_v2 NComputing J L350 User Manua e On the Registration and activation method screen select Online and click Next Note If you use a Proxy Server for Internet connectivity enter the Proxy connection data here Registration and activation method Online vSpace Server will send the registration and activation information through the Internet Offline a File will be created to be sent via e mail Use tunnel connection through HTTPS proxy server Enter proxy server IP address Enter proxy server port number NComputing lt Back e Before the registration wizard communicates with the registration server you will see a Summary screen showing all user information that will be registered with the vSpace Server software If all the information is correct click the Next button to initiate the process or click Back if you wish to change any of the information Page 20 of 76 Registration and activation data summ
45. ense Information Name v Type NC 000FE025105D L300 5 Sessions Edit View Profile NComputing vSpace Servers bt Profiles S Devices es System Settings fe syst g Delete Profile Page 69 of 76 498943_v2 Computing L300 and L350 User Manual NComputing Once you have selected a profile to edit you will be presented with a multi tabbed configuration menu that closely resembles the device configuration menu This menu allows you to rename the selected profile as well as alter Connection Server Group Login Password and Firmware Update settings as shown below N NComputing vSpace Server Management Console El N en mae Profiles i R License Information i S H System Settings a Sessions w NComputing vSpace Servers Name Type Profile 1 L300 Information 7 Connections Server groups i Login Password lt f Devices Profile name Profile 1 Page 70 of 76 498943 v2 NComputing 5 14 Applying Profiles NComputing L300 and L350 User Manual To apply a saved profile to other devices select one or more L series devices within the Devices list and then right click on any of the selected devices From the pop up menu that displays select Apply Configuration Profile as shown below File Settings O 9 O N NComputing vSpace 8 License Information System Settings a Sessions w NComputing vSpace Servers va Profiles
46. erver 8 on Windows Server 2012 R2 e Atthe registration program welcome screen if vSpace Server password protection is turned on you will need to enter your password Then click the Next button e Next you are presented with the vSpace Server End User License Agreement EULA If you agree click in the I agree check box and then click the Next button Online Registration In the case of Online Registration follow the instructions below Otherwise skip to the section titled Offline Registration Online registration will be completed automatically during software installation If your host system is connected to the internet e fyou want to register your software and L series access devices online leave the Register your contact information and activate vSpace Server software radio button selected and click Next Page 18 of 76 498943_v2 NComputing Select required action Register your contact information and activate vSpace Server software Activate extension licenses 0 Complete the offline process NComputing Cancel Ce lt Back e On the Registration is required screen if the data fields are not already populated with the information entered during product installation enter the registered user s relevant information Each field in this window must be completed Once you have entered all the required information click on the Next button to proce
47. he Device Setup menu NComputing Select a vSpace connection Available connections 17 2K8 R2 O O SO8R2 HV SERVER NC4 L M DEMO 2K8 64 XEON i NERNST Refresh Device setup Device information _ Enter a vSpace hostname or IP address All available servers running compatible versions of vSpace Server on the device s subnet will be displayed by default in the Available Connections list You can also connect directly to a specific host by entering its hostname or IP address in the field at the bottom of the Server Selection screen or enter the Device Setup menu to create groups of servers that the client can automatically connect to Page 31 of 76 498943 v2 NComputing Device Information The following information can be viewed from the Device Information screen Device name Device ID Interface IP address Subnet mask Gateway MAC address IP conflict Link detected O O O O O O 0 0 0 0 The Device Setup Screen Firmware version Serial number NComputing Device Information Device name NC 000FE036404F Device ID L350 Firmware version 1 11 005 0003 Serial number L350K57B10622 14012968 Network Information Interface Ethernet IP address 192 168 1 102 Subnet mask 255 255 255 0 Gateway 192 168 1 1 MAC address 00 0f e0 36 40 4f IP conflict no Link detected yes Refresh The Device Setup screen holds all of the device
48. he overall performance of the desktop experience Enabling this setting enables graphical elements within the OS such as window animations Disabling this option can improve desktop performance Setting this to Yes enables advanced Windows themes and graphical elements Disabling this setting can improve desktop performance Enables or disables the shadow seen beneath the mouse cursor Mouse shadows are not supported Enables or disables the blinking cursor effect 498943 v2 NComputing Font smoothing Maximum Video frame rate Video Quality 5 95 Video streaming support Advanced Graphics Compression MOJO Number of video frames to skip between updates Audio sample rate Audio mono sound Audio 8bit sound Packet queue size for high latency networks Page 53 of 76 Enables or disables smoothing which can improve the appearance of fonts in some situations at the cost of increased resource usage Enter a value here to limit the frame rate of streaming video to a desired number Lower numbers will reduce network traffic when streaming videos to client sessions Decreasing this percentage will dramatically reduce the amount of network traffic being sent to client sessions at the cost of video quality This setting enables or disables the advanced video streaming capabilities available to L300 and L350 devices This setting enables MOJO NComputing s proprietary lossy compression algorithm for
49. host the Sessions section of the left navigation tree will be populated with a list of active sessions Left click on the Sessions section to display an overview of active sessions on the right side of the console N File Settings O 9 O N NComputing vSpace x License Information System Settings mJ Sessions NComputing vSpace Servers Profiles a S Devices NComputing vSpace Server Management Console ee Ea Session WY State Start Time User Device Serial Number IP Address Device USB Session 2 Connected 08 27 2015 16 04 Demo3 VCL NV 10 0 30 16 Session 3 Connected 08 27 2015 16 03 Demo2 NC 00 View Session 10 0 30 36 Enabled Send Message Disconnect Session Stop Session Find Device Right click on any of the active sessions listed on the right side of the console to display the following four options View Session Select this option to allow you to view the desktop of the selected session Send Message Select this option to broadcast a short text message to the selected session Disconnect Disconnects the device from the current session but leaves the session active for a Session period of time for ease of reconnection Stop Session Logs the user out of the current session 4 2 Session Information In addition to the session summary you can expand the Sessions section of the left navigation tree to reveal information about individual sessions Select these sessions to displa
50. ic IP or host name hostname Server group list Enable to allow the user to select a server group to connect to 5 5 Server Groups Tab The Server Groups tab allows administrators to combine several servers into a group and then instruct the device to connect only to servers in that group Exactly which servers are included in a given group and the order in which devices connect to them can be designated and altered within this menu When the device is setup to autoconnect to a server group it will connect to the first available server in the list in the order set in the group If the first server is not available the device will then connect to the next server in the group and so on This is a key component for using the auto failover feature of the L300 or L350 Page 62 of 76 498943 v2 J computing NComputing L300 and L350 User Manual N Information 7 Connections E Server groups Login Be Network pe lt gt Server list Discovered by terminal VSPACE6 2008 R2 VSPACE7 2008 R2 VSPACE8 2012 R2 WP Apply I cance UP DOWN Changes the order in which a server within a group will be accessed gt gt Adds a detected server to a server group Add Group Creates a new server group Add Server Adds a new server to an existing server group Remove Removes the selected server or group Page 63 of 76 498943 v2 NComputing a 5 6 Login Tab The Login tab provides several configura
51. imedia feature of the L300 and L350 sounds like simple multimedia redirection How is this different A Multimedia redirection found in terminal server products from Microsoft or Citrix simply send the entire media file over the network to be played by the client This means that the client must have a full media player software stack and the necessary codecs to decode those files This means that to achieve the same quality of video as the L300 or L350 a thin client must be 2 3X more expensive and require painful management of the local software stack to constantly ensure that codecs are loaded Typically this means the device needs to be similar to a full PC Page 45 of 76 498943_v2 NComputing NComputing vSpace Server 8 3 NC Console Guide Before beginning make sure you ve downloaded and installed the latest version of vSpace Server for your selected operating system For the purpose of this document we will be using vSpace 8 3 Server in conjunction with the L300 and L350 access devices Older versions of vSpace Server may contain variations in console layout and features but many of the same concepts and terms will apply 1 1 Installing and Registering vSpace Server Begin by going to www ncomputing com softwaredownload and downloading the latest version of vSpace Server Once the download is complete launch the vSpace Server installer and proceed through the guided install and registration process Be sure to reboot your hos
52. ions and a firmware index file to instruct the device to use the most recent firmware version available according to the index file For more information on firmware updates via FTP visit http kb ncomputing com index php View entry amp Entry ID 370 These fields allow you to enter the URL user name and password for the FTP server you wish to use if required 498943_v2 NComputing 5 10 Search Settings and Columns The Search Settings and Columns features in the upper right side of the Devices section provide additional tools for locating sorting and displaying device information N NComputing vSpace Server Management Console O V O N NComputing vSpace x License Information System Settings Devices All Devices ame Session Serial Number Device State Version Build Number Schema 03 Search Method 03 03 SE ns Y User Name Session Multicast search requires multicast routing support v Serial Number Device State v Version Build Number IP Address Ranges v Schema ID Device ID IP Address v IP Type v Static IP v Gateway IP v MAC v Password Search by ranges of IP addresses direct scanning First IP address Netmask 10 1 80 1 24 255 255 255 0 24 255 255 255 0 24 255 255 255 0 Connection State Computer Name C Server IP Address b ox A unseect at OE cancel 12242600 Serrion ctartedd 1114 11106 24
53. l prompt the target user session for permission if someone attempts to view their session through the NC Console 2 4 System Settings L Series M series The L Series M series tab provides access to settings that control video streaming USB support and remote console support among other features N NComputing vSpace Server Management Console 2 Ez File Settings O V R License Information System Settings Common L series M series Performance Profiles a Sessions Video Streaming Support Precedence over options set for specific profile NComputing vSpace Servers Video streaming support Y 7 Profiles S Devices a USB support for L series M series devices Remote Console Support Enable remote console on this server Remote console password The L series M series tab provides the following options and information Video Streaming Enables or disables vSpace s Server proprietary video compression and streaming Support technology USB Support for L Enables or disables USB support for L series and M series devices Series M series Devices Enable Remote Enabling this feature will allow other vSpace Server hosts to view this host s Console on this settings as well as information on active sessions and USB port assignment Server Remote Console Sets the desired password for Remote Console access by other hosts Hosts Password attempting to connect remotely to this system will be prompted for this password
54. lds directly beneath this option Page 66 of 76 498943 v2 NComputing 5 9 Update Tab The Update tab is used to check for and install if available firmware updates for the device This tab allows you to select from several different update methods and can be set to draw firmware updates from inside your network or from an external FTP location Automatic Update Search and Update from LAN Search and Update from FTP Server FTP Server Credentials Page 67 of 76 Connections Server groups Login Be Network Password Update 4 Automatic Update Automatically download and install the latest firmware every time the device powers up Update Method Search and update from LAN Search and update from FTP server FTP Server Credentials URL ftp 10 0 1 112 User name Enable this option to instruct the device to automatically check for newer firmware that is available on the servers it can see during startup If found it will then download and install this firmware automatically This option instructs the device to search for updated firmware within the local area network it resides in This option instructs the device to search for updated firmware at a specific FTP location Enter the full path of a specific firmware file to force the device to use that specific file which allows for downgrading if needed Enter the path of a folder that contains multiple firmware vers
55. ler automatically configures the Windows Firewall Please see our Knowledge Base at http www ncomputing com support for more details Inbound rules Process Protocol Port Source Purpose System TCP 27605 Clients or vSpace Servers Terminal connections Session view from remote NC Console NCWTService exe 3681 Another vSpace Server Remote NC Console connection NCWTService exe 3682 Another vSpace Server Remote NC Console connection NCWTService exe 3683 Another vSpace Server Remote NC Console connection Bootsrv exe UDP 1283 Clients or vSpace Servers vSpace Servers auto discovery from local subnet Firmware updates Outbound rules Process Protocol Port Destination Purpose NCWTService exe m 3630 register ncomputing com Software registration and ia al eel ne NCWTService exe TCP register ncomputing com Software registration and activation fallback port if 3630 is not available NCWTService exe TCP HTTPS proxy Software registration and activation through HTTPS proxy NC Console exe 27605 Another vSpace Server Session view on remote vSpace Server Page 14 of 76 498943_v2 NComputing Process Protocol Port Destination Purpose NC Console exe 1027 255 255 255 255 UDP broadcast based device search NC NC Console exe exe UDP 1027 224 224 0 0 1 0 1 Multicast based device search NC la exe CC EZR ee IP range based device search and device management NC Console exe UDP 1283 255 255 255 255 vSpace Server
56. ly set forth in the Microsoft Windows Server to Windows XP License Rights section of the NComputing EULA In all cases your rights and obligations with respect to the use of vSpace Server software with Windows Server software and Windows Client software are defined by both the NComputing vSpace Server software EULA and the applicable Microsoft Software License Agreement or EULA For more information on licensing with Microsoft operating systems see www ncomputing com mslicensing For single user applications of your L series product such as remote control digital signage and 1 1 VDI refer to the same web page for information on client operating systems currently supported The NComputing hardware and software products described in this user manual are protected by numerous granted and pending U S and international patents Some components of NComputing products utilize open source software Please refer to the GPL Declarations section of this User Manual for more information 2015 NComputing Co Ltd All rights reserved NComputing vSpace Server and Numo are registered trademarks of NComputing Co Ltd Microsoft Windows Windows Media and DirectShow are registered trademarks of Microsoft Corporation Intel Core 2 Core i5 and Core i7 are registered trademarks of Intel Corporation VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation All other trademarks are the propert
57. manually If you select the Ask Me Later button the port will be open temporarily and the security message will continue to appear whenever the port is accessed Q Can the product support 100Mbps or 1Gbps A The L300 and L350 will accept a 1Gbps connection but the device itself does not benefit from bandwidth which exceeds its average usage typically under 10 Mbps Q What is transcoding A Transcoding is the process of converting media formats from one type to another This is a common technique used when wanting to optimize video for a given player or device For instance you may transcode some video to play on a mobile phone vSpace Server has an efficient transcoding engine that converts video into a stream that can be locally decoded and displayed on the L300 or L350 device in real time completely transparent to the end user Q If a customer wants to publish video content optimized for the L300 or L350 what format is best A Original content up to standard DVD resolution D1 720x480 will have the best playback experience Content may be encoded in many codecs but if being distributed over the web high compression H 264 or MPEG4 delivers small file sizes but if size is not an issue lower compression formats such as MPEG2 require less processing on the server Please create a test clip in one of the supported formats mentioned in the Multimedia section and test it on your intended video player Q The accelerated mult
58. me of these differences l Available Remotely Available Remotely Available Locally same subnet cross subnet oww ov vw System Settings pet ov vw pw ov vw USB Assignment omy o o S oww ov vw Connected Sessions ee ee ee owy ee ee S Device Settings om yo o l yF o While keeping the limitations listed above in mind features available through the remote console NINN NSIS function in much the same way they would locally Below is a brief overview of each subsection available for each remote server Server and Click on the server name within the left navigation tree to display a mix of vSpace Licensing Server and Licensing information for that server as described in sections 2 1 and Information 2 2 of this guide System Settings Provides a selection of host configuration options as described in section 2 3 of this guide Sessions Displays a list of currently active sessions on the selected host Unlike the local Sessions list you cannot directly interact with sessions viewed through the Remote Servers section of the vSpace console Page 73 of 76 498943_v2 NComputing 7 0 Common Tasks This section provides some examples of frequently encountered administrative tasks that utilize many of the features outlined in the previous sections 7 1 Helpdesk Tasks Remote Viewing and Controlling a Device Session For this example we ll simulate remotely viewing and then controlling
59. nection Unlike L300 there are no dedicated keyboard or mouse ports on L350 Keyboard and mouse can be connected to any USB 2 0 ports Network connection The L300 and L350 devices can be configured to use DHCP assigned network settings or use static IP settings specified by the user To use DHCP assigned settings power on the device then go into the Device Setup click the Network tab and select the bullet labeled DHCP Page 28 of 76 498943 v2 NComputing NComputing Connection Settings Manage Groups Login Settings Net ork Password Update IP Address Configuration Interface Ethernet v Device name Dev Test2 DHCP Static Optimize for LAN Ping Test Enter hostname or IP and click Ping Click to save changes to the Appl PPY IP address configuration If static addressing configurations are used on the network select Static configuration and supply the appropriate IP Subnet Mask Gateway and DNS server primary and alternate information Click OK to save changes and return to the main screen When your L300 or L350 device is connected to the network the LNK light indicating Ethernet link on the front panel should be on and you should see that the Ethernet activity light ACT also blinks when there is active Ethernet traffic to from the device Installation with monitor mount The L30
60. o identify themselves for the purposes of accounting security logging and resource management In order to identify oneself a user has an account and a username e USB Universal Serial Bus is a standard designed to allow peripherals to be connected to a computer using a standardized interface socket and to improve plug and play capabilities by allowing devices to be connected and disconnected without rebooting the computer Page 43 of 76 498943 v2 NComputing FAQ For the latest information and FAQs please visit the NComputing online knowledge base at http www ncomputing com support Q Must the versions of the vSpace Server software in a network be the same A Different vSpace Server versions within the same environment can cause data communication problems Please keep all vSpace Server software updated with the latest version Q When I start my access device why is the server connection list blank I have the vSpace Server software on a host PC in my network can connect to the host PC if provision its IP address in the access device A This condition occurs when the host and access devices are on independent subnets The access device can run in this mode but servers outside the device s subnet will not automatically populate in the server list Q When I go to the device list in the administration console why do some of my access devices never show up in the list A This condition occurs when
61. ocated in the second half of this manual Page 37 of 76 498943 v2 NComputing Returning to the Server Selection Screen Once a client has connected to a host you can return to the Server Selection screen by simply logging out of the device s current desktop session using the Start bar within the OS Page 38 of 76 498943 v2 NComputing L300 and L350 Multimedia Acceleration The L300 or L350 will display full screen streaming video and multi media applications across multiple user sessions and is optimized to do so using NComputing s vSpace Server transcoding process Windows displaying video and multi media applications are dynamically detected by vSpace Server and then transcoded for transport to the L300 or L350 device using the NComputing UXP network protocol The detection and transcoding process can take a second or two to engage during which time media will not be fully accelerated A short flicker will precede the multimedia acceleration this is normal You can control whether the acceleration engages or not for non media player applications via the NC Tray application located in the Windows system tray by selecting or deselecting Browser acceleration Page 39 of 76 498943_v2 NComputing Troubleshooting amp error messages For the latest information and troubleshooting help please visit the NComputing online knowledge base at http www ncomputing com support No network found
62. of host systems by following the on screen instructions The L300 and L350 add the concept of a server group to the Autoconnect feature which in turn creates the auto failover feature By autoconnecting to a group of servers more flexible connection options are possible NComputing Connection Settings Manage Groups Login Settings Network Password Update Refresh Server List Create New Group Servers on the subnet Groups and Servers 17 2K8 R2 SO8R2 HV SERVER pot NC4 L M DEMO i SQ8R2 HV SERVER Test2 2K8 64 XEON NERNST gt gt New Host IP Remove After a group has been created the user may choose to modify the group to add hosts remove hosts or alter the Group Name To accommodate flexible failover scenarios a server is allowed to be a member of multiple groups and can be included in the same connection group multiple times Device Setup The Login Settings Tab The Login Settings tab contains various device settings related to performance within Windows including Video Settings o Resolution o Color Depth e Sleep if Idle this setting operates within the device firmware to help prevent screen burn in within Windows the standard Windows screen saver must be used Page 34 of 76 498943 v2 NComputing e Automatic Login Settings Domain User Password Program used for Kiosk
63. of the selected device Displays the currently loaded firmware version of the selected device In this Firmware Version example the device firmware is out of date as indicated by the text Please update firmware Schema ID Miscellaneous build information for NComputing internal use only 5 4 Connections Tab The Connections tab provides several hosts configuration options that determine how the device finds and then connects to available hosts From here you can set the device to automatically detect available servers or instruct the device to connect to specific predetermined hosts or groups of hosts Page 61 of 76 498943 v2 NComputing N Information 7 Connections Server groups Login Network Pe gt At least one connection option must be selected before settings can be saved Use Server groups tab to change server groups in drop down list below Connections Autoconnect to groupl Manual connection options Auto discovered connections IP address or hostname Server group list Autoconnect to Configures the device to automatically connect to a predefined server location or server group Manual Configures the device so that the user can select a specific host IP or Server Group connection each time the device boots options Auto discovered Enable to display all available hosts on the device s subnet connections IP address or Enable to allow the user to type in a specif
64. only one name or IP address then the L300 or L350 device attempts to connect to that server until successful or until the device is reset If the server group contains more than one name or IP address the device tries to connect to the first server in the list and if no successful connection is made it attempts to connect to the second server in the list i e the device does an auto failover to the next server If the device does not successfully connect to the second server in the list the it attempts to connect to the third device in the list etc When the L300 or L350 reaches the end of the list it starts again at the beginning of the server group and continues until a connection is made or until the device is reset To allow for unusual requirements or server weighting algorithms an individual server name or IP address may exist in multiple places in the list Whenever an L300 or L350 disconnects from a session autoconnect if set begins at the top of the connection cycle The device does not keep track of the last server to which it successfully connected Issuing a device reset command from the NC Console will also cause the autoconnect processing to restart at the top of the cycle Page 33 of 76 498943 v2 NComputing Device Setup The Manage Groups Tab The Manage Groups tab gives administrators more control over their device s connection options From this tab they can add modify and delete Groups
65. ontact information and activate vSpace Server software Activate extension licenses Complete the offline process NComputing cek Cree _ Cancel e On the Registration is required screen if the data fields are not already populated enter the registered user s relevant information Each field in this window must be filled in Once you ve entered all the data click the Next button e On the next screen you then select the Offline option to create an off line registration file and click Next Registration and activation method Online vSpace Server will send the registration and activation information through the Internet Offline a file will be created to be sent via e mail Use tunnel connection through HTTPS proxy server e You ll need to select the location where you wish to store the registration data file that you ll later email to NComputing Note that you cannot type directly into the Create activation file field but you must click on the Save request file button to navigate to the directory where you wish to store the offline registration data file e The screenshot below shows the navigation screen that allows you to place the data file in the desired location Feel free to change the File name to something other than activation but don t change the Files of type field Page 22 of 76 498943_v2 NComputing N Registration and Activation Wizard Lx
66. oup you still won t have sufficient administrative rights to install vSpace Server 8 and the MSI installer will generate an error message saying You need administrative rights to install this software Installation Failed To check what user account is the right one for vSpace Server installation open the Command Prompt and invoke following command gt wmic useraccount get name sid status Page 12 of 76 498943_v2 NComputing This will show the user accounts in form of a list similar to Name SH HLaCUS Admin S l 73 41 08646914A 11345600 2035 3 15625006051 500 OK Guest S 1 S 21 3 066460514 1 1345007285 3162506831 501 Degraded HomeGroupuserS S 1 5 21 3686465141 1345607283 3162306831 1003 OK John Ss 1 5 21 3686465141 13456007283 3162306831 1002 OR Paul 5 1 3 21 3686465141 1343607483 3162306831 1005 OK For vSpace Server installation an account whose Security Identifier SID ends with 500 the Admin account in the above example must be chosen That account can t be locked degraded Unlock the account and set up a password for it if necessary To start an Administrative Command Prompt for the selected administrative user invoke the following command the password of the administrative user must be entered when prompted gt runas user Admin cmd exe To make sure the Administrative Command Prompt has been started for the right user invoke this command gt whoami user Its
67. quently The installer may appear to stop but if the mouse cursor regularly switches between the pointer and the hourglass everything should be proceeding normally If the installer takes longer than 15 minutes to complete please contact NComputing technical support for assistance Page 15 of 76 498943 v2 NComputing H Confirm Installation Computing The installer is ready to install NComputing ySpace on your computer Click Next to start the installation Cancel lt Back e Atthe vSpace Server successfully installed screen click Close to end the installer and select whether or not to immediately restart the computer a restart is required before vSpace Server can be used e Proceed to the following sections to connect your L series devices register and activate the software and devices and update the device firmware as needed User Account Creation The L300 and L350 can access a Windows session using either local or domain user accounts The optimal type of user account will vary depending on the type of environment the vSpace Server host is being deployed into You can use existing accounts or if preferred create new user accounts specifically for the terminals To create new local user accounts and add them to the Remote Desktop Users Group 1 From the host Windows Server 2012R2 session right click Start then click on Computer Management 2 From within the Computer Management win
68. r the User Name column of the L series device list outlined in 5 1 L series of this guide Click at the top of any column to allow them to sort by this column to quickly find the user in question In this scenario we ll assume it was Session 2 Step 3 Use the Session Controls to perform the desired helpdesk tasks The technician would then open the Sessions section of the console 4 1 Session Overview and 4 2 Session Information and left click on Session 2 in the left navigation tree revealing several session control options 4 3 Session Controls along the top of the screen These controls allow them to remotely view and then control the desired user session Page 74 of 76 498943_v2 NComputing 7 2 Maintenance Tasks Performing a Firmware Update on an Active Device In this example we will simulate performing a firmware update on a device that is currently in use To do this we need to give the current user advanced notice of the impending update before proceeding This demonstrates the use of the following vSpace console features e Locate devices by active session ID e Send a message to an active session via the console e Perform a remote firmware update on multiple devices simultaneously The Scenario As the work day winds down in a small office environment the administrator gets ready to perform firmware updates on L series devices throughout the building All of the users have left for the day with
69. r you can create entirely Customize Profiles Select performance profile L series ona high speed network Restore Defaults Show Desktop Wallpaper Default Show window contents while dragging No Menu animations Yes Use Windows themes Yes Cursor shadow Yes Allow blinking cursor No Font smoothing Yes Maximum video frame rate fps 24 Video Quality 5 95 75 Video streaming support Enable Advanced Graphics Compression MOJO Enable Number of video frames to skip between updates 0 Audio sample rate 22 050 Hz Audio mono sound No Audio 8bit sound No Maximum size in bytes of each network video update 0 E 4 gt Administrators can add or remove profiles using the Create Profile and Delete Profile buttons located to the top left of the menu An existing profile can be selected using the drop down at the top of the Customize Profiles section of the menu Defaults can be restored using the Restore Defaults button to the right of the menu Show Desktop Wallpaper Show window contents while dragging Menu animations Use Windows themes Cursor Shadow Allow blinking cursor Page 52 of 76 Enable the use of desktop wallpapers in user sessions This can also be set to conform to existing user profile settings default Enabling this setting shows full window contents when moving a window on the desktop Disabling this setting will show only the window s outline while it is moving and can improve t
70. rofile Management Page 68 of 76 498943_v2 Computing L300 and L350 User Manual NComputing feature adds the ability to design and then deploy pre selected configuration profiles to groups of devices in one step 5 12 Creating Profiles Profiles can be created by right clicking on a device in the Devices list and selecting the Store Configuration Profile option from the pop up menu that displays as shown below File Settings OW B E N NComputing vSpace R License Information A System Settings ml Sessions Device Name A UserName Session Serial Number Device State Version Build Number Schema A EN OR Se E NC 000FE023A205 12146966 Session started 1 11 6 11106 03 pg i E NC 000FE023A254 12147045 Session started 1 11 6 11106 03 7 Profiles E NC 000FE02510D2 12243049 Session started 1 11 6 11106 03 Sem E Nc anneensinsn 12242932 Session started 1 11 6 11106 03 Nc Reset Device 12236832 Session started 1 11 6 11106 03 E nc keh Daie kioii 12236632 Session started 1 11 6 11106 03 sion start at Be c 12146962 Sessi ed 1 11 6 11106 03 a 12138853 Session started 1 11 6 11106 03 12278141 On line 1 11 6 11106 03 sion start atid Apply Configuration Profile gt 12146984 Sessi 1 116 11106 03 E Nc E E 12139785 Session started 1 11 6 11106 03 E nc P me 12146991 Session started 1 11 6 11106 03 E Nco Set Reset Device Password 12146738 Session started 1 11 6 11106 03 NC Enable USB 12146742 Session started 1 11 6 11106 0
71. s auto discovery e At the software End User License Agreement and Terms of Use screens read the agreements and if you agree click on the I agree checkbox and then click on the Next button iS End User License greement Computing Please take a moment to read the license agreement now If you accept the terms below click I Agree then Next Otherwise click Cancel END USER LICENSE AGREEMENT FOR VSPACE SERVER SOFTWARE IMPORTANT READ THIS CAREFULLY THIS IS A LEGAL AGREEMENT BETWEEN YOU AND NCOMPUTING CO LTD NCOMPUTING YOU MUST CAREFULLY READ THE FOL OWING TFRMS AND CONDITIONS OF THIS FND IISFRIICFNSF I Do Not Agree Agree e At the Select Installation Folder screen confirm installation to the default folder or enter a new installation folder for the vSpace Server software H Select Installation Folder Computing The installer will install NComputing vSpace in the following folder To install in this folder click Next To install in a different folder enter it below or click Browse Folder C Program Files NComputing NComputing vSpace Server for windo Browse Disk Space e At the final Confirm Installation screen click Install to begin the software installation and then follow the additional prompts This process may take up to 5 minutes to complete and it is normal for the system to beep fre
72. s configuration data which is divided into the following categories e Connection Settings default tab e Manage Groups e Login Settings e Network e Password e Update When you are finished configuring device settings you can click OK to save changes and exit the Setup screen click Apply to save your changes and remain in the Setup screen or click Cancel to exit the Setup screen without saving your changes Note If changes have been saved with the Apply button clicking Cancel will not undo them Page 32 of 76 498943 v2 NComputing Device Setup The Connection Settings Tab The Connection Settings tab allows administrators to determine exactly how the client goes about looking for and connecting to available hosts The client can be preset to connect to specific server groups or configured to search for avaliable hosts within its network NComputing Connection Settings Manage Groups Login Settings Network Password Update At least one connection option must be selected before the settings can be saved Autoconnect to z Manual connection options x Auto discovered connections x Manual IP address or hostname Group list A vSpace Server group is a collection of one or more individual vSpace Server specified by a name that is currently defined from inside each L300 or L350 device s setup interface If a server group contains
73. s is available in two distinct versions L300 and L350 This manual covers the L300 and L350 on Windows operating systems refer to the NComputing online Knowledge Base at www ncomputing com support and search on OS Support for specific Windows operating systems supported For documentation on available Linux operating system support refer to the Knowledge Base search on L series Linux The following table summarizes the key features of L300 and L350 Display Output VGA Speaker Port Yes Microphone Port Yes USB Peripheral Ports Page 10 of 76 498943 v2 NComputing Host Setup System Requirements Starting with vSpace Server 6 5 the maximum number of L Series users is increased to 100 However the number of users intended application suite and overall performance expectation will ultimately determine how powerful a computer must be used in order to deliver the desired multi user experience The tables below give recommended specifications for a vSpace Server host computer running a typical application set based on the number of users and type of access device NComputing recommends you always test your environment in advance of deployment to ensure it meets your expectations Recommended Host Hardware Configuration Host Number of Users Configurations 10 20 20 30 30 50 50 75 75 100 CPU Intel Core Intel rors Intel cai Dual minimum or Dual Xeon i7 Xeon equivalent sole o bit 12
74. se Information Left click on the License Information section of the left navigation tree to display licensing information for the vSpace Server software on your host The License Information screen provides the following information N File Settings O Vo N NComputing vSpace License Information System Settings MY Sessions a NComputing vSpace Servers 7 Profiles S Devices License Type Serial Number Maximum Number of Connections Registered Device Session Duration Name Company Country Address City State Zip Email Phone Reseller Dealer Type of Use Client Specific Licenses Page 48 of 76 NComputing vSpace Server Management Console License Information vSpace Server License License type Serial number Maximum number of connections Device session duration Name Company Country Address City State Province Zip Email Phone Reseller Dealer Type of use Client Specific Licenses EE Basic activated L8R2 G 15 07 3270116 100 no limit Your Name Organization Name United States of America Street Address City Town Name State Province County ZIPPostal Code email domain com 1234567890 Reseller Name Other The type of license associated with the current vSpace Server install The vSpace Server Software Serial Number The maximum number of simultaneous NComputing device sessions allowable under the current license The length of time each registered
75. sing Manager which does not accept WMS CALs For further details on setting up the license server and installing CALs please refer to your respective operating system documentation For more information on Windows licensing requirements please visit www ncomputing com mslicensing Page 26 of 76 498943_v2 NComputing L series Hardware Setup L300 Device Setup The L300 must be connected to the host PC via an Ethernet switch router or other network connection The L300 has USB ports dedicated for mice and keyboards as indicated by the mouse and keyboard symbols below the horizontally oriented USB ports The vertically oriented USB ports to the left of the audio connections are for other USB devices NOTE The USB keyboard and mouse ports ONLY support these types of devices No other types of USB devices are supported on these ports The USB keyboard and USB mouse must be directly connected to these ports and cannot go through a separate USB hub Peripherals with integrated USB hubs or combination keyboard mouse devices are not supported by these ports Other USB peripherals can be connected to the USB symbol below the USB ports that are to the left of the 12V DC IN jack note that these generic ports are not active until you have connected to a vSpace session Page 27 of 76 498943_v2 NComputing L350 Device Setup The L350 must be connected to the host PC via an Ethernet switch router or other network con
76. sktop Experience feature start the Themes system service and set it to autostart then each individual can personalize their virtual desktop to use a Windows 7 themed interface However remote sessions do not support the Aero window transparency feature for overlapping windows Client Access License CAL Installation For multi user applications in addition to installing and activating the Windows Server operating system license on the host system you need to acquire two types of client access licenses First standard Windows Server CALs for each user or device are needed Second you will also need to install Remote Desktop Services CALs RDS CALs when running on Windows Server or Windows MultiPoint Server CALs WMS CALs when running on Windows MultiPoint Server for each user or device accessing the system For Windows Server operating systems you will need to first add the Remote Desktop Licensing Server role provided with the operating system to at least one host in your environment After you install the licensing server on a particular host you will use the Remote Desktop Licensing Manager application to activate the server and add RDS CALs Other hosts in your environment can then point to this license server For Windows MultiPoint Server the licensing server component is pre installed and you can simply use the MultiPoint Manager application to enter in your WMS CALs instead of using the Remote Desktop Licen
77. ssion The applications currently in use by this session 4 3 Session Controls A number of controls that provide easy access to some common operations appear at the top of the console These operations include the ability to remotely view a specific session or to send that session a message Page 56 of 76 498943 _v2 NComputing susie N NComputing vSpace Server Management Console File Settings OPAO N NComputing vSpace Session Information R License Information tem g System Settings 7 m Session Session 3 essions pi TEE Device Model L300 sion z Device Name NC 000FE0357666 Refresh Refreshes Device and Session data within the vSpace console Send Message Sends a private message to the selected session View Remotely displays the selected session providing the same desktop view that the user is currently seeing Disconnect Disconnects the device from its associated session Stop Stops the selected session effectively logging the user out Find Device Opens the Devices menu Registration Opens the Registration dialog box S OOQD a ooo Help Opens the NComputing Support page on an external web browser While using the View function on a session administrators can right click on the top bar of the view window to take control of that session Page 57 of 76 498943 v2 NComputing 5 1 L series 5 0 Device Management The Devices sec
78. t once the installation process is complete Refer to the vSpace Server software installation and Product Registration sections earlier in this document for step by step installation and registration instructions 1 2 Connecting Your Devices vSpace Server is now ready to accept connections from L and L series devices Keep in mind that by default your devices will automatically look for vSpace hosts on their designated subnet You can alter this behavior from the devices themselves or from within the NC Console 5 4 Connections Tab at any time Depending on your selected operating system further configuration steps may be required for the OS itself such as adjusting Local Policies or User Groups Be sure to review our general deployment checklist to ensure that your environment is properly configured to facilitate device sessions http www ncomputing com kb NComputing L series Deployment Checklist_309 html Once they have connected and received a session you should register and update your device firmware 5 1 L seriesUpdate Tab as soon as possible Page 46 of 76 498943 v2 NComputing 2 0 NComputing vSpace Server 2 1 vSpace Information Launch the vSpace NC Console by navigating from the Windows Start button to NComputing vSpace and then click on NC Console Once the console launches left click on the NComputing vSpace section of the left navigation tree to display information on the curren
79. t vSpace build installed on your host The vSpace Information screen provides the following information N NComputing vSpace Server Management Console a vza Ez File Settings O V O N NComputing vs hl Se NComputing vSpace Server Computing R License Information System Settings o 5 Product Name NComputing vSpace Server for Windows ta NComputing vSpace Servers agape si mas Copyright Copyright C NComputing Co Ltd and its licensors 2003 2015 S Deiis Home Page http www ncomputing com gt Technical Support http www ncomputing com support Build 8 3 2 6 2015 08 19 11 33 Available L300 Firmware 1 11 1 Available M300 Firmware 2 2 2 Product Name The product name of the current NComputing software installed on the host Build Date The publish date of the vSpace build currently installed Version The version number of the vSpace build currently installed Copyright vSpace Copyright information Home Page The official NComputing website URL Technical Support The official NComputing Technical Support URL NC Console The version number of the vSpace Console currently in use Version Available L300 M300 Firmware Indicates the current firmware version available for download from this host Left click on the sign next to the NComputing vSpace section of the left navigation tree to display the License Information and System Settings sections Page 47 of 76 498943_v2 NComputing 2 2 Licen
80. tion choices that determine how the device will behave once it connects to a given host system including screen resolution and automatic login options N Information Connections Server groups Login 2 Network pa lt gt Video Resolution Sleep If Idle For Enable Automatic Login Kiosk Mode Program Folder Page 64 of 76 Video Resolution Sleep If Idle For 640 x 480 Never 800 x 600 1024 x 768 1280 x 720 1280 x 800 1280 x 1024 1360 x 768 1366 x 768 1600 x 900 1600 x 1200 1680 x 1050 1920 x 1080 Sets the screen resolution and color depth to be used by the device once it connects to a host Instructs the device how long to wait before turning off its video signal thereby allowing the monitor to enter its built in screen saver mode Instructs the device to use a specific user name and password when it connects to a host When enabled the credentials will be entered automatically allowing for a swift login Specify the user credentials in the fields below this option Instructs the device to immediately launch a specific application on login instead of providing the standard Windows desktop experience The name of the executable or object to be launched on startup The path to the file to be executed 498943_v2 NComputing 5 7 Network Tab NComputing L300 and L350 User Manual The Network tab provides standard network configuration options including a choic
81. tion of the console provide all of the tools and options needed to configure and maintain your devices as well as important usage information such as user name and session number Right click on one or more devices displayed in Devices list to display some basic maintenance options Standard left click box selection SHIFT click and CTRL click methods allow for the selection of multiple devices at once File Settings O VO N NComputing vSpace R License Information lt System Settings yst g a Sessions a NComputing vSpace Servers Profiles S Devices Devices Al Devices Device Name E NC 000FE02385CE GJ NC 000FE023A17B E NC O00FE02388E9 E NC 000FE02385C8 NC O00FE023860E NC O00FEN222 E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FE E NC 000FEvzsaTz1 A UserName Session SerialNumber Device State Reset Device Refresh Device Information Store Configuration Profile Apply Configuration Profile Update Device Firmware Set Reset Device Password Enable USB Disable USB Find Session 12139743 12146828 12140538 12139737 12139807 12139638 2146967 2146966 2147045 2243049 9242932 2236832 2236632 2146962 2138853 2278141 2146984 2139785 2146991 E NC 000FE023A125 E NC 000FE023878B E NC 000FE023A24C E NC 000FE02387E0 M
82. tion on storing and applying configuration profiles Page 58 of 76 498943_v2 NComputing Double click on any device displayed in the Devices list to open the Device Settings menu This menu contains the following sub menus which are explained in detail in the pages that follow cont in section 5 3 Information Basic device information e Connections Connection options e Server Groups Details on preconfigured Server Groups and their contents e Login Options for manual and automatic login e Network Network settings and options e Password Device password options e Update Controls for updating device firmware 5 2 Device Groups When dealing with large numbers of devices spread throughout several logical or physical groups for example deployments across several office floors or classrooms it can be advantageous to group these devices within the vSpace console itself This can be accomplished by right clicking on the Devices node within the left navigation tree and selecting Add Group which opens the Device Group Management interface as shown below Group Name Group 1 Description Classroom one All Devices Nc 000FE0234217 Nc 000FE023A21 NC 000FE023A21E Nc 000FE0234247 Nc 000FE023A24c Nc 000FE023A254 Nc 000FE023A257 NC 000FE024EF18 h nic_annccnzacaco lt gt gt lt lt Group Devices
83. ugh 5 9 Update Tab of this guide Step 2 Store the First Device s Configuration Profile After completing the configuration process on the selected device the administrator can then right click on the device in the L series Devices list of the console and select Store Configuration Profile 5 12 Creating Profiles of this guide to save this configuration for use on the rest of the devices in the lab Step 3 Connect and Configure the Remaining Devices It is now time to connect the remaining devices Once the devices are connected the administrator can perform a firmware update on all of them simultaneously by selecting the group and initiating a firmware update as outlined in Step 3 Once the devices have completed their firmware update the administrator can then apply the first device s Configuration Profile to the remaining group in one step by again right clicking on the group and selecting Apply Configuration Profile as described in 5 14 Applying Profiles of this guide Page 76 of 76 498943 v2
84. urther for at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at gplcoderequest ncomputing com for a charge of no more than our cost of physically performing source code distribution a machine readable copy of the complete corresponding source code for the version of the software that we distributed to you For additional information refer to this page on the NComputing website www ncomputing com gplcodedownload Page 9 of 76 498943 v2 NComputing Product Overview The NComputing L series access devices with vSpace desktop virtualization software dramatically cut your computing costs by enabling multiple users to share a single PC server or virtual machine Each user gets their own virtual desktop with a rich multimedia computing experience that is practically indistinguishable from running on a full PC Best of all IT staff and end users do not need special training because this end to end solution is easy to manage and is compatible with standard desktop applications Access Device Network Sea BB Sea B Se B vSpace N Le Ill a Host System End User Environment L300 and L350 L series Models The L series delivers the best possible virtual desktop experience with the addition of a high performance video acceleration system that supports full screen motion video higher screen resolutions and more USB ports The L serie
85. with updated firmware e Search and update from an FTP directory This setting instructs the terminal to search for updated firmware from an FTP directory e Update from a specified firmware file on an FTP server This setting allows you to direct the terminal to a specific FTP server for an update includes fields for FTP server login a NComputing l puung Connection Settings Manage Groups Login Settings Network Password Updat Update Method Search and update from the local subnet _ Search and update from an FTP directory Update from a specified firmware file on an FTP server FTP URL ftp 10 0 30 63 I300 FW_ver_1 6 4 4 tar gz User name Password Confirm Manual Update Update Now Click to update the firmware now Automatic Update Automatically download and inst power up To push a new firmware version use the NC Console application Launch the NC Console application directly from the Start menu Start All Programs NComputing vSpace Server NC Console Once in the console navigate to Terminals gt L series and locate the desired L300 or L350 device in the right hand pane Right click this device select Update Firmware and follow the onscreen prompts to initiate the firmware update Once the firmware update has completed the device will automatically restart For more information on updating device firmware remotely from the host consult the vSpace NC Console Guide l
86. y additional information on the sessions themselves The Session Information screen provides the following information Page 55 of 76 498943_v2 NComputing N File Settings NComputing vSpace Server Management Console Oe BaQCOVE 3 NComputing vSpace R License Information s System Settings Session Information ltem Value Session Session 3 Sessions y Device Model L300 pi Session 2 aa Device Name NC 000FE0357666 User Name Demo2 Wi NComputing vSpace Servers Session Start Time 08 27 2015 16 03 7 Profiles Z Serial Number 14000145 Devices Firmware Version 1 11 7 Client IP address 10 0 30 36 Loaded applications csrss exe winlogon exe dwm exe rundll32 exe taskhostex exe explorer exe SSScheduler exe NCTRAY EXE e 2 Session The session s identifying number Device Model Device Name Activation Status User Name Session Start Time Serial Number Firmware Version Client IP Address Loaded Applications The model of device connected to this session The name of the device connected to this session user configurable The device s activation status which is dependent on registration The Windows User Name associated with this session The date and time that the session was created The serial number of the device associated with this session The firmware version being used by the device associated with this session The IP address of the device connected to this se
87. y of their respective owners Page 3 of 76 498943 v2 NComputing TABLE OF CONTENTS VOT EAT NON a N A E E venue ware aves ueet sates pau ratcooune 2 Se Ey TE OA O eaa EE A seats pare ones seaae anes aee as eae a 6 PE Ul LOY COMM IAIN G sasha autor sucsannce santaatecess E T 7 FS VEO eli C1 OI aerate he sectors ane actee ct AA atseceeas aeee saat ones eee as aoeeaeeeetmncoaeo ate 7 Eg Oe B 10 Fcc 016 9 eee eee E ee ee ee ee ee 9 POR Vi NY a saiaecrseee eg poietic ste cots fee A a E 10 L300 and L350 L series Models ccctiteciccacacsunscasicdianiace toauanateaeunniantehoseneotauiaaniewnacatse scent oat ncaa essaussesaeees 10 FS Me SN cerca asin es po arcotn train carapace sive ino cd ong te eps ter oad macteteu boa emandles op onesies aes eG ee sana aeu ine nese oan ees 11 VSN Fe CAI a UVES erasan E oaouale oaespatbanstosaig N ego aredhars o 11 vSpace Server software IMS lal la Oil shccs coat wasesancavancpparevasabsunpadavaswayacanusosy teow salscencdd ieooveangnasunterdavenueanmnes 11 Installation on Windows 7 or Windows 8 wvcscdsnswvaseasawvenseasiousvidvaxeoayeevnnesaposanbesaysencdasstuencbaaeesreaauieonece snes 12 NComputing vSpace Server Setup WIZard cccceccsseccssccesecceeceeecceseecsecceeeceecesucesecseeceeeeseeeeeesaeeaaeees 14 MS SF FCC OU Ci A OI PEE E A A EA EEE E E tae erecenens 16 MSlInstaler and Uninstaller OPTIONS acd cena wcncenceayseeasnewaacuaceuseadenctue nas nus AEE AA EAN 17 Prout RES TIE a A A E A 18 DNOC REISE O

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