Chapter 1 Attendant Console Introduction
Contents
1. hu Welltech Computer Co Ltd Content Chapter 1 Attendant Console Introduction sss sss eee 3 Chapter 2 Attendant Console Installation sss eee 4 Chapter 3 Attendant Console Quick Gart 5 Chapter 4 Operate Referente cccccccccsssccccesssseccesssseeceesssseeceesssseeceeesseeeeessaeees 9 Chapter 5 Settings BUIO oreren anre nr EOE A TITA 13 Me 17 Attendant Console V1 0 2 hu Welltech Computer Co Ltd Chapter 1 Attendant Console Introduction Attendant Console is an application for SIPPBX to play the role as a traditional attendant console for a company in VOIP world It offers a convenience way to do the extension transfer multiple queue calls extension status etc which greatly improve the call service level and performance Features Log on off Answer and Release 16 simultaneously call queue Call Hold Blind Call Transfer Consultant Call Transfer Transfer to Mobile Transfer to Home Transfer to Voice Mail Call Park and Retrieve Automatic Retrieve Parked Call when Time out Extension status monitor Organization Tree Speed Name Query Sort by Name Tel Department Recommended System Requirements Intel Pentium 4 or above 256 MB RAM 20 MB HD space Headset Microphone or Bluetooth Phone Windows 2000 XP Attendant Console V1 0 3 hu Welltech Computer Co Ltd Chapter 2 Attendant Console Installation Step 1 Double click the setup icon and the System will pop up the install shi2. Figure 3 2 Step 3 Click Account selection and enter the deserved user account TEL No and password then click Apply and OK button as figure 3 3 Settings Account Settine User Account 370001 2 TEL No 370001 2 Password nanes Figure 3 3 Step 4 Right click Directory selection and click Add button to create new division You can also right click the division you created to do rename and delete operation then you can add subscriber as figure 3 4 after click Apply and OK button to take effect the screen will display as figure 3 5 Attendant Console V1 0 6 tu Welltech Computer Co Ltd Click to add extension Right click the Directory information to add new division Figure 3 4 fe SIPPBX 6200 Attendant Console V6320 E JER E Hold Answer Setting Park A Transfer Consult Trans Release The extension information you added Figure 3 5 Step 5 Click button to login the Attendant Console as figure 3 6 Attendant Console V1 0 7 tu Welltech Computer Co Ltd RN SIPPBX 6200 Attendant Console V6320 EEK e lt a a FR Answer Leg Setting Logout SZ Transfer BI pr e ees d R Wi E Name TELNO State Division Email Welltech You can expand the organization l l The subscribers are active tree Park TEL No Park Time eem TT after you log on Figure 3 6 Note After configura
3. Index A He 14 Mee ln Le WEE G General NE 12 Attendant Console V1 0 17 hu Welltech Computer Co Ltd T UI Cl nnmnnn Attendant Console V1 0 18
4. eld wizard as figure 2 1 then following the wizard to continue installation Install amp hield Wizard Welcome to the InstallShield Wizard for Attendant Console The InstallShield Wizard will install Attendant Console op your computer To continue click Net i Cancel Figure 2 1 Step 2 After finished installing Attendant Console on your computer an icon will be shown on desktop as figure 2 2 Attendant Console Figure 2 2 Attendant Console V1 0 ER oe tu Welltech Computer Co Ltd Chapter 3 Attendant Console Quick Start After installed Attendant Console successfully the first step is to set up the proxy and account Step 1 Double click the icon on the desktop to run Attendant Console the screen will display as figure 3 1 S SIPPBX 6200 Attendant Console V6320 EEK Working Call Incoming call queue Call park panel User Query by Name park code TEL No park time Figure 3 1 In the user status area you can see the current extension user real time status in either talk busy or idle free By select different department in organization tree area you can see the different division s extension status Step 2 Click Setting button and select Proxy and enter SIPPBX 6200 IP address port number and expire time Click Apply and OK button as figure 32 Attendant Console V1 0 5 tu Welltech Computer Co Ltd Settings 1 0 1 1 204 5060 Expire Time 300
5. ere is a current call is working on working area you can also do consult transfer by double click extension or right click gt Consult Trans as figure 4 8 Name TELNO State Division__ Email YAYA 3700016 Ready Sales yaya welltech com Transfer Consult Trans Voice mail Email Ready Figure 4 8 370001 6 Pipe ps Ej Ee Figure 4 9 Dial Make Call Attendant Console V1 0 11 tu Welltech Computer Co Ltd Clear Delete the last digit you entered If there is no current call in working area you can do dial out operation by double click the extension or right chick gt Dial as figure 4 10 YAYA a d Damm eg yaya welltech com 1 Email Figure 4 10 Please refer to Chapter 5 Settings Button Please use the button after log on Hold the incoming call The LCD will display as figure 4 11 Click the button again to retrieve the incoming call 10 3700016 Hold Figure 4 11 Login to service Logout Logout attendant console Attendant Console V1 0 12 tu Welltech Computer Co Ltd Chapter 5 Settings Button e General Settings Stay on top Unregister all Parked Call No Retrieve Alert sec 30 Figure 5 1 Stay on top Always keep the Attendant Console on top of screen Unregister all When Attendant Console started unregister all contacts for the user from SIPPBX 6200 Parked Ca
6. ll No Retrieve Alert sec The max time for a call to be parked care The attendant console will monitor it If it is exceed the max time set here an alert will pop up to tell Operator to process the Call e Proxy Settings 1 0 1 1 204 5060 Expire Time 300 Figure 5 2 Attendant Console V1 0 13 tu Welltech Computer Co Ltd Proxy SIP proxy server Port The local port on which the SIP service listened Expire Time Time to Live value when register to proxy e Account Settings General Proxy User Account 3700012 Directory TEL No 370001 2 Password ees Cancel Figure 5 3 User Account Register used ID TELNo Register TEL No Password Register user password e Codec Settings General Proxy Account Codec Priority IVR Directory Up Down Packet Size Telephone Event C 10ms Payload Type C 20 ms 101 G 30 ms C A0 ms C 60 ms Figure 5 4 Attendant Console V1 0 14 tu Welltech Computer Co Ltd Codec Priority Priority of codec Up higher priority Down lower priority Packet Size Packet size It is recommended to have the following setting G 723 30 ms G 729 20 ms G711A 20 ms Telephone Event Payload Type RFC2833 payload type default is 101 Play C Program FilesiWelltechl ttenda Welcome Voice Play C Program Files Wrelltech Attendai Hold Voice Play C Program FilesyWelltechyAttendai Transfer Voice Auto Answe
7. r time 5 Figure 5 5 Play Play the voice file Welcome Voice Browse and select another welcome voice file Hold Voice Browse and select another hold voice file Transfer Voice Browse and select another transfer voice file Auto Answer time The max time to wait the Operator to answer the call If it is exceed the timer Attendant Console can answer the call automatically and play the Welcome message to the caller e Directory You should right click the Directory selection and click Add button to create a new division as figure 5 6 And you can right click the division you created to do delete and rename operation as figure 5 7 sener al Proxy General Account Proxy Codec Account IVE Codec Directory IVE Delete Add Rename Figure 5 6 Figure 5 7 Attendant Console V1 0 15 tu Welltech Computer Co Ltd Settings General Directory Setting Froxy Account Heme 1 TRD Division Email Codec Hope 370011 Rall hopeldwelltech com IVR Mike 3700015 R l mike welltech com Directory Sales FAT Click to add subscriber The division you created information in Division it will be showed in the in this case is R amp D organization tree Figure 5 8 Name Subscriber name TELNO Subscriber telephone number Division The division subscriber belong to Email Email address Delete Delete the subscriber Attendant Console V1 0 16 hu Welltech Computer Co Ltd
8. ree to check the extension status If it is free you can double click the user to do the transfer If it is busy you can right click to transfer to his voice mail or send a email to notice him as figure 4 5 Name TELNO State Gump 3700013 Ready Sales gump welltech com YAYA 3700016 Talk malen Voice mail Division Email Email Figure 4 5 Release Disconnect the incoming call JE Consult Trans e Goa Please use the button after log on Transfer the incoming call before consult with the called party Click Consult Trans button and enter the TEL number you want to transfer as figure 4 6 then you will connect to the called and the caller will be held in the Call Queue as figure 4 7 If the called agreed to receive the incoming call you can click Release button to complete the transfer Figure 4 6 Attendant Console V1 0 10 tu Welltech Computer Co Ltd GE SIPPBX 6200 Attenda You connect EEK Call Queue to the called number 6 7 Answer mg ME l YAYA ds IN The incoming call is 3700016 Sannecied Logout held in the Call Queue Transfer Consult Trans ml 6 f lt a Release d B Name TELND State Division Email Pressen ST Ser You should click Release button Welltech to complete the call transfer Park TEL No Park Time lt UI Query Figure 4 7 If th
9. tion or changed any configurations you need to click Apply and OK button to take effect Attendant Console V1 0 tu Welltech Computer Co Ltd Chapter 4 Operate Reference re Answer L Answer the incoming call then the LCD screen will display as figure 4 1 If there are more than 2 calls in the incoming queue click Answer to take first call in queue automatically Or you can click the call item in queue to answer or retrieve 4 E 2 YAYA 3700016 Connected NF Figure 4 1 Please use the button after log on Park incoming call When the attendant click Park after answered an incoming call the incoming call in this case is 3700013 will be parked into park area for retrieving back by another extension as figure 4 2 Another user can dial the park code in this case is 66800 to pick up the incoming call Call Queue Figure 4 2 Park Code Park Area Code TELNo Caller TEL being parked Park Time Time of the TEL NO being parked Transfer Please use the button after log on Transfer incoming call Click Transfer button and enter the TEL number you want to dial as figure 4 3 When transfer success the Call Queue panel will display the completed information as figure 4 4 Attendant Console V1 0 9 tu Welltech Computer Co Ltd Dial Make Call Clear Delete the last digit you entered Another easy way to do the transfer you can click the organization t
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