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SAILOR 700 VSAT - Polaris Electronics A/S

1. 250V FAST ACTING MODEL VMBR 1510 ArcLight PART 1234567 REV XXX SERIAL XX XXXXXX CAGE CODE 12345 IP Handset gt SAILOR 700 VSAT User Manual Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the ACU menus Contents Menus Quick Reference Guide 75 SAILOR 700 VSAT User Manual Appendix B Menus Quick Reference Guide a Menus Quick Reference Guide SOJAB euuajue ay Srelalled MS HUN 19 leuas JUN 1119 MS JOJO N MAS PUUaJUY MS 10101 13 ZV euuajuy MS peog JH euuejuy MS peog uien euusjuy enag euuajuy I poIN euuajuy JOUOD Jemod ONG indu 9a HUN 119 indu 9q euusjuy UOISI A MS VWSPOIN s uoz ul LNX PHOS w poN Z 8uoz PJEZEH JH einyersdwe wepo SUOZ PJezeH JH Snje S dOHA WEPON SNIS Sd9 ASEIA 19uqnS u epolN MOMS AH SIES di NV 1 Wepow 91111818S 01 13 ZV di 91119185 WEPON a1 eyes uaundg ON q3 ODNIMOVAL HLYLS VNNALNV UOHEZIJEJOJ MUIUMOCJ Kouanbaj4 yuijumoq 91119185 B9IAJAS sn181S NV 18Ul19y13 SNI INO SLWLS NAGON Ld8 HOOV A HSONVHOH SHA OUAD TWO HONVHOO ONSW LXHNA ON OYHAD TWO Aloe O W9 SAS 19594 Ld8HOOV A ANIN LXHNA Ld8OOV A SONWHOO SOILSONSVIG SHKA LASJY AUOLOYI SJONYHDE ANIN LXHNA Isissy qAq IMOUHM UHM ON LHSHH AMOLOVA apow yoJess
2. 46 Error Messages ana 47 Troubleshooting a VoIP Service Problem 50 Viewing Status Information on Your Web Browser 52 Viewing Status Information on the ACU 58 Calibrating the ADU Gyros 64 Technical Sub po sa cates seen 66 SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Five Simple Checks If you are experiencing a problem with your SAILOR 700 VSAT system first check the five simple things below If these checks do not lead you to the problem contact a Thrane amp Thrane authorized technician see Technical Support on page 66 Are all lights on the ACU and VMU lit green There are three status lights on the front panel of the ACU and one status light on the VMU If any of these lights are not lit green see Control Unit ACU Status Lights on page 44 and Modem VMU Status Light on page 46 for failure indications Are any error messages displayed on the control panel Ifthe control panelis showing an error message see Error Messages on page 47 for error definitions Can the ADU find the satellite Ifthe ADU is continuously searching for the satellite check the area around the ADU for blockage The ADU needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include trees buildings bridges mountains and nearby equipment or str
3. MENUS CHANGE ACCEPT EXIT CY x ANTENNA STATUS NEXT MENU v ACCEPT 2 Press vACCEPT to start viewing the antenna status screens MENUS CHANGE ACCEPT EXIT Cv 8 v x PRESS v TO VIEW EACH ANTENNA ITEM ANTENNA STATE TRACKING 3 Press w MENUS to scroll forward through the status messages Press EICHANGE to scroll backward When you are done reviewing status messages press XEXIT MENUS CHANGE ACCEPT EXIT CY se x a SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Antenna Status Messages The table below lists all of the status messages Status Message Description General status ofthe ADU Tracking e Searching Initializing Waiting for Modem e Cable Unwrap Unwrapping the internal cable the cable can wrap up to 720 Idle Error ANTENNA STATE TRACKING Satellite the ADU is currently tracking CURRENT SATELLITE 72 5W Azimuth and elevation to the service satellite relative to the ADU s Forward arrow bow AZ EL TO SATELLITE AZ 234 5 EL 67 2 LNB skew angle required to receive SATELLITE SKEW ae linear satellite signals 78 4 Status of the ADU s GPS Position data Latitude longitude reported by the GPS Acquiring e Comm Failure GPS STATUS 41 2N 123 5W Current setting for RF hazard zone 1 RF HAZARD ZONE 1 335 025 Current setting for RF hazard zone 2 RF HAZARD Z
4. CONTROL UNIT ANTENNA O MODEM During normal operation all three status lights should be lit green The following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Indicates Description Off Off ACU is powered off or no power input Green OK Good input power ACU is operational Orange Bad power Bad power supply circuit inside the ACU Red Fault Error detected during ACU self test try turning the ACU off then back on MODEM Light ANTENNA Light SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The table below explains what the ANTENNA light indicates Light is Indicates Description Off Off No power input to the ADU Green Tracking ADU is tracking the satellite Green Searching ADU is searching for the satellite flashing Red Fault Error detected see error message on display The table below explains what the MODEM light indicates Light is Indicates Description Off Off VMU powered off Green Online VMU online and logged into the mini VSAT Broadband service Green Comms OK VMU is communicating with the ADU flashing Orange Fault Error detected see error message on display Red No comms ACU has lost communications with the VMU check wiring m SAILOR 700 VSAT User Manual Chap
5. JO Search Folders ERS address 82 networkconnetos Ago Dial up Network Tasks k gt Globalstar E Create a new connection WES Disconnected Set up a home or small pR Standard 19 office network LAN or High Speed Internet See Also Local Area Connection Ji Network Troubleshooter Enabled m CardBus Ethernet 199 3 Atthe Local Area Connection Status window select the General tab Then click the Properties button If this screen doesn t appear simply skip to Step 4 4 Local Area Connection Status Connection Status Connected Duration 5 days 01 29 30 Speed 100 0 Mbps Activity Packets 64 Sent Z Received 111 1 si SAILOR 700 VSAT User Manual Chapter 3 Configuration 4 Atthe Local Area Connection Properties window select the General tab Then select Internet Protocol TCP IP and click Properties 4 Local Area Connection Properties General Duuneniesion Advanced Connect using 9 Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items v Client for Microsoft Networks Vv icrosoft Networks Install Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 5 Atthe Internet Protocol TCP IP Properties window select the General tab
6. ACCEPT Press EICHANGE until the number is set to the first digit of the beginning azimuth for zone 1 If the azimuth value is less than 100 set the first digit to zero Press v ACCEPT The cursor moves to the next number MENUS CHANGE ACCEPT EXIT Cv a lt x SAILOR 700 VSAT User Manual Chapter 3 Configuration ZONE 1 300 000 EICHANGE vACCEPT 10 Repeat steps 8 and 9 to set the remaining digits of the range of azimuths for zone 1 Once you have set the entire range the cursor disappears from the display ZONE 1 335 025 EICHANGE vACCEPT 11 Press v ACCEPT The display shows the current azimuth range for RF radiation hazard zone 2 MENUS CHANGE ACCEPT EXIT CY a lt x ZONE 2 000 000 YNEXT ITEM EICHANGE 12 Ifyou wish to set up a second RF radiation hazard zone repeat steps 7 11 Be sure the second zone does not overlap the first Otherwise press v MENUS The display shows the current setting for Transmit Inhibition XMT IN ZONES r IMPORTANT Make sure XMT IN ZONES is set to NO so the ADU will not transmit whenever it points within one of your configured RF radiation hazard zones If XMT IN ZONES is set to YES the zones are disabled allowing the ADU to transmit within them MENUS CHANGE ACCEPT EXIT Cy v x XMT IN ZONES NO vNEXT ITEM EICHANGE m SAILOR 700 VSAT User Manual Chapter 3 Conf
7. IP address Subnet mask Default gateway Obtain DNS server address automaticg Use the following DNS server addresses Preferred DNS server Alternate DNS server e NE SAILOR 700 VSAT User Manual Chapter 3 Configuration 6 At Local Area Connection Properties click OK Connect using Y Broadcom NetXtreme 57 Gigabit Controller This connection uses the following items OM Client for Microsoft Networks 3005 Packet Scheduler JE File and Printer Sharing for Microsoft Networks 4 Intemet Protocol Version 6 TCP IPv6 al Intemet Protocol Version 4 TCP IPv4 4 Link Layer Topology Discovery Mapper 1 0 Driver de Link Layer Topology Discovery Responder Install Uninstall Properties N Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks SAILOR 700 VSAT User Manual Chapter 3 Configuration Windows XP Follow the steps below to configure a Windows XP computer 1 Atthe Windows Control Panel double click the Network Connections icon You can find the Control Panel either through the Start menu or My Computer 2 Atthe Network Connections window double click the Local Area Connection icon for the Ethernet connection you are using for mini VSAT Broadband File Edit View Favorites Tools Advanced Help Q Back k
8. STP or unshielded UTP Used extensively in LANs and telephone networks Transmit Uniform Resource Locator Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www thrane com and 3 name of the web page or file to be retrieved from that address such as index html Universal Serial Bus Bus standard for connecting peripheral devices to a computer Supports a data rate of 12 Mbps Unshielded Twisted Pair Cable consisting of four twisted pairs 8 wires usually terminated by RJ45 connectors Commonly used in LANs VSAT Modem Unit The modem unit performing the translation of voice or data signals into signals that can be transmitted over satellite Voice over Internet Protocol Allows telephone conversations to be routed via the Internet Very Small Aperture lt 3m Terminal Communications system in which multiple users connect via satellite to a single land based hub which handles the routing of all network traffic Wide Area Network A group of computers devices and possibly LANs linked together over a large geographic area SAILOR 700 VSAT User Manual Appendix C Glossary B WAP Wireless Network Access Point Device that links computers wirelessly to a LAN To communicate with the WAP each computer needs a properly configured wireless network card WEP Wired Equivalent Privacy Security mecha
9. TechnicalSupport 66 Wiring Diagram Winng Diagram cari dee rd 69 Menus Quick Reference Guide Menus Quick Reference Guide 73 Glossary A A A A 711 SAILOR 700 VSAT User Manual Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your SAILOR 700 VSAT system It also provides important safety information you need to know before using the product Contents Using this Manual 3 Important Safety Information 5 System Overview 6 m SAILOR 700 VSAT User Manual Chapter 1 Introduction Using this Manual This manual provides complete operation configuration and troubleshooting information for your SAILOR 700 VSAT system Who Should Use this Manual The user should refer to the Operation chapter to learn how to operate the system The user or installer should refer to the Configuration chapter for information on setting up the system for the desired preferences The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icons Icon Description This is a danger warning
10. Then select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Internet Protocol TCP IP Properties Jilternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Subnet mask Default gateway Obtain DNS server address automatica C Use the following DNS server addresses Preferred DNS server Alternate DNS server SAILOR 700 VSAT User Manual Chapter 3 Configuration 6 At Local Area Connection Properties click OK ziz General Authentication Advanced Connect using B Xircom CardBus Ethernet 100 Modem 56 Ethernet Inter This connection uses the following items Client for Microsoft Networks s File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks T Show icon in notification area when connected 7 Restart your computer s si ne SAILOR 700 VSAT User Manual Chapter 3 Configuration Mac 0S X Follow the steps below to configure a Mac 0S X computer At System Preferenc
11. at the satellite At the factory each ADU gyro is precisely calibrated to work with the ADU s circuit board Therefore if you ever have a gyro or circuit board replaced you will need to recalibrate the gyros for the new part IMPORTANT Calibrate the gyros only if directed by Thrane amp Thrane Technical Support and only while the vessel is stationary A poor gyro calibration can reduce the performance of the ADU Follow the steps below to calibrate the gyros 1 Press wMENUS until the display shows DIAGNOSTICS MENUS CHANGE ACCEPT EXIT DIAGNOSTICS NEXT MENU v ACCEPT 2 Press vACCEPT to enter the Diagnostics menu MENUS CHANGE ACCEPT EXIT Cv na lt x ENTERING DIAGNOSTICS CAL GYRO NO NEXT ITEM EICHANGE 3 Press EICHANGE until the display shows CAL GYRO YES MENUS CHANGE ACCEPT EXIT CY a lt x CAL GYRO YES EICHANGE vACCEPT SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Press ACCEPT to start gyro calibration MENUS CHANGE ACCEPT EXIT Cw a v x DO NOT MOVE VESSEL DURING CALIBRATION CALIBRATING GYROS AZ EL SKEW Verify that the azimuth AZ elevation EL and skew gyros all pass P If any gyro fails F retry the calibration If it continues to fail please seek technical support see Technical Support on page 66 CALIBRATING GYROS AZ P EL P SKEW P Once the gyros are calibrated the ADU re
12. by ViaSat is the transceiver and brain of the system It processes all incoming and outgoing TCP IP data between the ADU and the switch using its proprietary spread spectrum technologies It also powers the ADU s transmission and reception components Block Up Converter BUC and Low Noise Block down converter LNB The switch links the system to your onboard local area network LAN via wired Ethernet connections Four of its eight ports support Power over Ethernet PoE they can supply power to any IEEE 802 3af compliant device including the Thrane IP Handset If you connect a wireless access point to the switch be sure to apply security settings such as encryption to protect the network The remote service and support module is a compact GPRS cellular modem This unit allows Technical Support to dial in to your system for troubleshooting purposes SAILOR 700 VSAT User Manual Chapter 1 Introduction The Thrane IP handset allows you to make over your Ethernet connection The handset is not strictly dedicated to the SAILOR 700 VSAT system but can also be used in a public network as a standard IP telephone The IP handset is powered directly from the Ethernet switch using Power over Ethernet PoE Service Activation Before you can start using the SAILOR 700 VSAT you need to activate the system for mini VSAT Broadband service To activate simply fill out the Activation Form provided wit
13. by pressing and holding the key until the display lights up To configure the handset do as follows 1 Select Menu gt SIP gt Options and Add to configure a new SIP profile 04 012m ES a Y Edit View Cal og Contacts Si Connect X Manage Select Back Select Back m e SAILOR 700 VSAT User Manual Chapter 3 Configuration 2 Enter following under the SIP settings Profile name e g SAILOR Server name IP sipproxy thrane com Username supplied by the distributor Password supplied by the distributor Set Codec Priority to G729 09 17 m e 07 10 m 2 07 10 e Server name IP Profile name Password sipproxy thrane com NewProfile Server port SIP server Codec priority 5060 voip serv 5060 4G729 Username STUN server Not used Password Reregister every 120 seconds The Thrane IP Handset is now configured to use the voice channel on the SAILOR 700 VSAT system SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting 4 Troubleshooting This chapter identifies basic problems along with their possible causes and solutions It also explains what the status lights indicate how to use the diagnostic functions and how to get technical support Contents Fre Simple ChE KS aus re 43 Control Unit ACU Status Lights 44 Modem VMU Status Light
14. dB Errors IP Packets Transmitted 116134 56 SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The Detailed Modem Status page provides the following information Status Message Description Serial Number VMU serial number Modem Satellite IP External IP address of the VMU identity ofthe VMU on mini VSAT Broadband network Modem Software Version VMU software version Terminal Uptime Length of time in days minutes hours seconds that the VMU has been in operation since its last restart of Successful Logins Number of times the VMU has logged into the network of Login Attempts Number of times the VMU has attempted to log into the network Bulletin Board Messages Received Number of bulletin board messages the VMU has received from the hub Terminal State Should be Transmit Enabled when tracking the service satellite Chassis Temp Temperature of the VMU s chassis in C Receiver AGC Value Receiver gain RF level indication Eb No Quality of the received digital signal should be greater than 2 dB Link State Should be Locked when tracking the service satellite IP Packets Received Data received by the VMU EIRP Output power of the ADU Attenuator Set by the hub should be greater than 12 dB Errors Dropped data packets should not be incrementing in large numbers IP Packets Transmitte
15. euuajue 19S LAHDDVF HONVHOGO 440 LSISSW dAd AONVHIO ONSW LXHN IWSUeI MOLJE JGIUUI pue ki Memayu p NO LSISSW HAU s uoz puezey z dn jos LAHDDV HONVHAJO SHA HNOZ AUYZYH Las HONVHOH ONHM LXHNA SS9UJUBIJg 497 189 ON HNOZ GAVZVH L3S Ld8OOV A HONVHOH eNNIAHN SSANLHDIHH HONVYHOO NNIN LXHNA HDIH SSANLH IY4 LdHOOVA ONIM LXHN NOILYANDIANOD WALI VNNALNV H VA MHIA OL a SSHUd LdHOOV A NANNAN LXAN SANLYLS VNNALNV WALI WACON HOVE MYJIA OL a SSHUd LAHDOV ONSW LIXIN SALVIS WACON DUO UIEN TT nuaw JIxe O aun Aue Je 1IXIX SSAld 14399V 39NVH3 73 SAILOR 700 VSAT User Manual Appendix C Glossary Appendix C Glossary This appendix provides a glossary of technical terms used throughout this manual Contents Glossary aa n ua huy SRNA ein 77 SAILOR 700 VSAT User Manual Appendix C Glossary Glossary 10BaseT Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 10 Mbps 100BaseT Fast Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 100 Mbps 802 11 Wireless network communications standard commonly used in LANs AC Alternating Current ACU Antenna Control Unit ADU Above Deck Unit Used for equipment placed above deck in this case the antenna AGC Automatic Gain Control Function that automatically boosts the gain of a received sig
16. not crossover cable CABLE UNWRAP PLEASE WAIT The ADU is unwrapping its internal cable wait 30 seconds a ae SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Troubleshooting a VoIP Service Problem If you have problems establishing a VoIP connection with your Thrane IP Handset you may use the following guidelines Problem Remedies No power in the handset Check that the IP handset is plugged in to the supplied D Link PoE Switch in port 1 2 3 or 4 These are the only four sockets that support PoE e Check that the D Link PoE switch is powered green light in System Power LED on the front of the PoE switch Ifthere is no green light in the System Power LED check power to the AC DC power supply for the PoE switch The handset display shows the Check that the SIP settings are following error message entered correctly in the SIP profile in the handset Select SIP gt Options gt Edit View Check that the IP address of the IP handset is correct Default setting is DHCP enabled Select Network gt Settings and check the IP address SY SIP fault Check that the SAILOR 700 VSAT system is online on the Internet Cannot connect to SIP server check SIP profile by sending a ping command from the DOS command prompt to a known IP address such as 4 2 2 1 which is a DNS server that answers to ping commands Check that your Thrane Rese
17. or caution notice Be sure to read these carefully to avoid injury MENUS CHANGE ACCEPT EXIT C Y 8 lt x Description This is an illustration of the buttons on the ACU Gray shading indicates which button the user should press SAILOR 700 VSAT User Manual Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description Press w MENUS to view the Both the icon and the name of the button menu are provided SELECT SATELLITES Text as it appears on the ACU display The display shows Text in guotes is shown on the ACU display BRIGHTNESS See Switching Satellites on Cross reference to another chapter in the page 14 manual or to a website Related Documentation In addition to this User Manual the following documents are provided with your SAILOR 700 VSAT system Document Description Installation Manual Complete installation instructions Service Activation Form Details on activating the system for mini VSAT Broadband service ADU Mounting Template Template that the installer uses to lay out the ADU mounting holes Contents List List of every part contained in the delivery SAILOR 700 VSAT User Manual Chapter 1 Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following i
18. unable to find the DVB Assist satellite after 20 minutes and you found none of the issues listed in Five Simple Checks on page 43 you may turn off the DVB Assist search mode and force the ADU to search for the service satellite directly upon startup If you choose this option be sure the vessel is operating in calm seas excessive motion will hinder the ADU s ability to find the satellite r IMPORTANT The ADU performs best with the DVB Assist search mode enabled Do not turn it off unless the ADU cannot find the DVB Assist satellite Follow the steps below to set the DVB Assist search mode On or Off 1 Press MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CONFIGURATION NEXT MENU vACCEPT 2 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv a lt x BRIGHTNESS HIGH NEXT ITEM EICHANGE 3 Press w MENUS until the display shows DVB ASSIST MENUS CHANGE ACCEPT EXIT CY n tv x DVB ASSIST ON YNEXT ITEM EICHANGE SAILOR 700 VSAT User Manual Chapter 3 Configuration Press EICHANGE until the display shows the desired DVB Assist setting ON or OFF MENUS CHANGE ACCEPT EXIT DVB ASSIST OFF EICHANGE vACCEPT Press ACCEPT MENUS CHANGE ACCEPT EXIT CY x SAILOR 700 VSAT User Manual Chapter 3 Configuration Resetting the System to Factory Conditions Follow the steps below to reset the SAILOR 700 VSAT system
19. 4 30 189 189 Communication path from the satellite to the ADU Digital Video Broadcasting project Global standard of digital broadcasts SAILOR 700 VSAT User Manual Appendix C Glossary Eb No Ratio of Energy per bit to Noise power spectral density The signal to noise ratio of a digital signal EIRP Effective Isotropic Radiated Power measured in dBW EL Elevation angle Vertical direction 5 80 in which the ADU points Encryption As it applies to WiFi encoding of a wireless signal to protect it from unauthorized reception Ethernet Network communications standard adopted by most LANs Communicates via twisted pair cable at one ofthree maximum data rates 1 Standard 10 Mbps 2 Fast 100 Mbps and 3 Gigabit 1 Gbps 1 000 Mbps Firewall Security mechanism that protects a network from unauthorized access Footprint Coverage area of a satellite Forward Link Communication path from the satellite hub to the user terminal Another term for Downlink Frequency Number of cycles per second of a radio wave measured in Hertz Hz GPRS General Packet Radio Service High speed wireless data communications standard GPS Global Positioning System Network of satellites that allow anyone with a GPS device to accurately fix their position on Earth i SAILOR 700 VSAT User Manual ar Appendix C Glossary Gyro Host HTTP Hub IF Internet IP Address Kbps Ku band LA
20. ILURE The ACU has lost communications with the VMU Ensure the VMU is powered on and check the interconnecting cables You can also try turning the VMU off then back on Ifthe error persists contact a Thrane amp Thrane authorized technician ERROR NO LNB POWER The ADU s LNB low noise block is not receiving 12 18 VDC from the VMU s Rx RF port Ensure the VMU is turned on and check the RX RF cable ERROR RF SOFTWARE FAILURE The ADU s RF software might be corrupted Check the wiring and try turning the ACU and VMU off then back on Ifthe error persists contact a Thrane amp Thrane authorized technician ERROR ANTENNA COMM FAILURE The ACU has lost communications with the ADU Check the wiring and try turning the ACU and VMU off then back on Ifthe error persists contact a Thrane amp Thrane authorized technician ERROR NO DVB ASSIST INFO The VMU is not providing any data for identifying the DVB Assist satellite Try turning the ACU and VMU off then back on Ifthe error persists contact a Thrane amp Thrane authorized technician WARNING BAD DVB ASSIST INFO The VMU is not providing valid data for identifying the DVB Assist satellite Contact a Thrane amp Thrane authorized technician WARNING MODEM LAN LINK DOWN The VMU does not detect a local area network LAN on its User Enet port Make sure the switch is connected to the VMU via a straight through
21. N L band A device that precisely senses and measures motion in a single axis such as elevation or azimuth Any computer connected to a network HyperText Transfer Protocol The primary protocol for the World Wide Web Earth station that links the satellite network to the terrestrial network Intermediate Frequency As it applies to SAILOR 700 VSAT L band output of an LNB or input to a BUC Global network connecting a vast number of networks and computers Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kilobits 1 000 bits per second Range of frequencies from 12 GHz to 18 GHz Local Area Network A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network Range of frequencies from 950 MHz to 2150 MHz SAILOR 700 VSAT User Manual Appendix C Glossary LNB Low Noise Block down converter Device that converts and amplifies a Ku band satellite signal into an intermediate frequency IF L band signal MAC Address Media Access Control Address Unique six byte hardware identifier assigned to every network interface card NIC Used in most LAN configurations to ensure the correct addressing of data to specific hosts Mbps Megabits 1 000 000 bits per second Modem Modulator demodulator Translates digital signals
22. ONE 2 225 265 S he S gt A S Q I Y V D Current setting for XMT in Zones No Transmission is inhibited if ADU points within a zone Yes Transmission unrestricted XMT IN ZONES NO SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Status Message Description ANTENNA DC INPUT 41 2 VDC DC voltage measured at the ADU s circuit board CTRL UNIT DC INPUT 13 4 VDC DC voltage measured at the ACU s power input BUC POWER ON 18 4 VDC Status of the ADU s BUC transmit power On BUC power is applied also reports actual measured power Off BUC power is disabled ANTENNA MODEL TRACPHONE V7 ADU model ANTENNA SERIAL 070901234 ADU serial number ANTENNA MAIN BOARD SW VERSION 2 34 Main software version ANTENNA RF BOARD SW VERSION 1 23 RF software version ANTENNA AZ EL MOTOR SW VERSION 1 28 Azimuth elevation motor software version ANTENNA SKEW MOTOR SW VERSION 1 04 Skew motor software version CTRL UNIT SERIAL 070902147 ACU serial number CTRL UNIT SW VERSION 2 14 ACU software version m SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Calibrating the ADU Gyros The SAILOR 700 VSAT ADU s gyros continuously measure the motion of your vessel and send this data to the ADU s motor control circuitry to keep the ADU pointed
23. SAILOR SAILOR 700 VSAT Thrane amp Thrane SAILOR 700 VSAT User Manual SAILOR 700 VSAT mini VSAT Broadband System User Manual This User Manual provides all of the basic information you need to operate set up and troubleshoot the SAILOR 700 VSAT system For detailed installation information please refer to the SAILOR 700 VSAT Installation Manual CORTIE Serial Numbers ISO 9001 JAL GUAL 71 SA Ly SAILOR Thrane amp Thrane SAILOR Thrane amp ne The ADU antenna excl radome ACU Antenna Control Unit and VMU VSAT Modem Unit are supplied by KVH Industries as OEM products IP Handset TracPhone V7 antenna TracPhone V7 Control Unit and TracPhone V7 Modem The IP Handset and the radome are manufactured by Thrane amp Thrane Thrane amp Thrane Part 98 128893 D KVH part 54 0630 D 2010 Thrane amp Thrane A S All rights reserved Trademark Information Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S SAILOR is a registered trademark of Thrane amp Thrane A S mini VSAT Broadband is a service mark of KVH Industries Inc ViaSat and the ViaSat logo are registered trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The i
24. State Same as System Status page Satellite Location Same as System Status page Receive Xponder Freq Frequency of the satellite downlink in MHz Receiver Xponder Polarization Polarization of the satellite downlink Horizontal Linear Vertical Linear Location Vessel position reported by the ADU s GPS Nominal Skew LNB skew angle Antenna RF Section ADU RF software version Antenna Main Section ADU main software version Antenna Control Unit ACU software version Antenna Serial ADU serial number Antenna Control Unit ACU serial number SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Detailed Modem Status When you click the link for detailed modem status the following web page is displayed Figure 4 5 Detailed Modem Status Page MINIAYSAT BE R AP B A NB ViaSat SESAAMERICOM Modem Information Serial Number Modem Satellite IP Modem Software Version Modem General Status Terminal Uptime 0d 17 h 18m 15s of Successful Logins 12 of Login Attempts 15 Bulletin Board Messages Received 12101 Terminal State Transmit Enabled Chassis Temp 40 Degrees C Modem Forward Link Status Receiver AGC Value 20466 Eb No Link Quality 11 33 dB E Link State Locked IP Packets Received 29712 viaSat Modem Return Link Status EIRP 10 00 dBW Attenuator 22 00
25. US until the display shows SET HAZARD ZONE MENUS CHANGE ACCEPT EXIT Cy a v x SET HAZARD ZONE NO NEXT ITEM EICHANGE 4 Press EICHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT Cr BA Y x m SAILOR 700 VSAT User Manual Chapter 3 Configuration SET HAZARD ZONE YES EICHANGE vACCEPT Press ACCEPT MENUS CHANGE ACCEPT EXIT Cv o W ZONE 1 335 025 NEXT ITEM EICHANGE Press w MENUS until the display shows XMT IN ZONES MENUS CHANGE ACCEPT EXIT CY x XMT IN ZONES NO YNEXT ITEM EICHANGE Press EICHANGE until the display shows XMT IN ZONES YES MENUS CHANGE ACCEPT EXIT CY a lt x XMT IN ZONES YES EICHANGE vACCEPT Press ACCEPT MENUS CHANGE ACCEPT EXIT CY a v x WARNING XMT ALLOWED IN RF HAZARD ZONES Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cv MB SAILOR 700 VSAT User Manual Chapter 3 Configuration Setting DVB Assist Search Mode 0n 0ff In most conditions you should keep the DVB Assist search mode turned on With DVB Assist enabled the SAILOR 700 VSAT ADU finds a DVB Assist satellite first before it shifts to point at the mini VSAT Broadband service satellite This process speeds up the system startup time since the ADU normally finds the service satellite much faster when using the DVB Assist satellite as a guidepost However if the ADU is
26. a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet Mask Divides the latter portion of an IP address into subnet and host designations For example in a regular class B network the first two numbers in an IP address define the network ID while the last two numbers define the host ID the individual computer or device on that network A subnet mask changes the format of these last two numbers by designating the third number as the subnet ID and designating the last number as the host ID the computer or device within that subnet sw Software Switch Device that connects two segments of a LAN Routes data from one segment to another based on the MAC address of the destination TBD To Be Defined TCP IP Transmission Control Protocol Internet Protocol Two communications protocols for the Internet IP handles the delivery of data packets over the Internet TCP ensures that all data packets are successfully delivered and assembled in the proper order lis ii SAILOR 700 VSAT User Manual ar Appendix C Glossary Twisted Pair Tx URL USB UTP VMU VoIP VSAT WAN Cable type consisting of multiple pairs of cable in which two wires are spiraled together to reduce electromagnetic noise Can be either shielded
27. amp Thrane authorized technician ERROR ANTENNA POWER SHORT There is a short circuit in the ADU power cable Check the cable ERROR ANTENNA POWER OPEN There is an open circuit in the ADU power cable Check the cable ERROR BUC POWER SHORT There is a short circuit in the BUC power cable between the ACU and the VMU or the transmit TX RF cable Check the cables ERROR BUC POWER OPEN There is an open circuit in the BUC power cable between the ACU and the VMU or the transmit TX RF cable Check the cables ERROR MODEM OVERTEMP The VMU is disabled because its temperature has risen above 85 C Listen for the cooling fan inside the VMU If you don t hear the fan contact a Thrane amp Thrane authorized technician If you hear the fan turn off the system and allow it to cool down You might need to relocate the unitto an area that provides better ventilation ERROR CTRL UNIT OVERTEMP The ACU has stopped supplying ADU and BUC power because its temperature has risen above 85 C Turn off the system and allow it to cool down You might need to relocate the unit to an area that provides better ventilation ERROR ANTENNA OVERTEMP The ADU is disabled because its temperature has risen above 85 C Turn off the system and allow it to cool down SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Error Message Description ERROR MODEM COMM FA
28. ane IP Handset do as follows 1 Make sure the Ethernet switch is connected to power and to the User ENet connector on the VMU as described in the installation manual 2 Make sure the cradle for the IP handset is connected to one ofthe PoE connectors on the Ethernet switch Ifthe handset is already configured and the system is powered your handset should now be ready for use Check the display ofthe handset When the display shows this icon gt in the top right corner the handset is ready for making or receiving calls Placing a Voice Call from the IP Handset NOTE If the handset is in the cradle while you make the call the mode will automatically be hands free default function When the IP handset is ready showing gt do as follows to place a voice call from the handset Dial 00 Country Code Phone Number and press Phone Number may include an area number Example To call Thrane amp Thrane in Denmark Dial 00 45 39558800 and press The display of the handset shows the progress of the call SAILOR 700 VSAT User Manual Chapter 2 0peration Placing a Voice Call to the IP Handset To place a callto a Thrane IP handset connected to the SAILOR 700 VSAT system you need to call a central switchboard which will put you in contact with the number of the SAILOR 700 VSAT system you wish to call Do as follows 1 Dial 00 45 69121665 and press 2 Have the mobile number of the SAILOR 700 VSAT system
29. b interface Simply open the web browser on any networked computer and enter the following web address http 192 168 0 1 You will then need to enter the following user name and password User name KVH all caps Password Leave blank As long as the VMU is connected and functioning properly a system status page will display in your browser Figure 4 3 System Status Page Via VMU Web Interface RANI SAT BROADBAND ViaSat SESAAMERICOM MBS System Status e Antenna Status Antenna State Tracking Satellite Location 72 004 gt Click here for detailed antenna status Modem Status Modem State Logged In Signal Quality 11 37 dB Eb No P Click here for detailed modem status Refresh Page SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The System Status page provides the following information Status Message Description MBS System Status Online VMU is connected to the mini VSAT Broadband service Offline VMU is not connected to the service Antenna State General status ofthe ADU Tracking Tracking the service satellite Signal Acquisition Searching the sky for the service satellite Offline Initializing Tracking Tx Inhibit Tracking the service satellite but inhibited from transmitting due to either an RF hazard zone or location within a restricted area Error ACU Fault Error detected in the ADU or ACU Sat
30. d Data transmitted by the VMU li SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Viewing Status Information on the ACU If you are unable to view the status information screens on the VMU s web interface you can also view system status information on the ACU s display You can select either modem or antenna status information from the main menu Modem Status Information 1 Press w MENUS until the display shows MODEM STATUS MENUS CHANGE ACCEPT EXIT CY s lt x MODEM STATUS NEXT MENU vACCEPT 2 Press vACCEPT to start viewing the modem status screens MENUS CHANGE ACCEPT EXIT CY s v x PRESS v TO VIEW EACH MODEM ITEM MODEM STATE ONLINE 3 Press w MENUS to scroll forward through the status messages Press EICHANGE to scroll backward When you are done reviewing status messages press XEXIT MENUS CHANGE ACCEPT EXIT CY s lt x Modem Status Messages SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The table below lists all of the modem status messages Status Message Description MODEM STATE ONLINE General status of the VMU Online VMU is connected to the mini VSAT Broadband service Offline VMU is not connected to the service Initializing e Attempting Login e Waiting for Hub Comm Transmit Disabled ETHERNET LAN STATUS LINK OK Status of the Ethernet local area network LAN connectio
31. ellite Location Longitude of the currently tracked satellite Modem State Should be Logged In when the VMU is online Signal Quality Must be greater than 2 dB for proper operation For additional ADU status information click the link for detailed antenna status and refer to Detailed Antenna Status on page 54 For additional VMU status information click the link for detailed modem status and refer to Detailed Modem Status on page 56 SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Detailed Antenna Status When you click the link for detailed antenna status the following web page is displayed Figure 4 4 Detailed Antenna Status Page MINI WYSAT BROADBAND ViaSat SESAAMERICOM Satellite Antenna Status Antenna Model v Antenna State Tracking Satellite Location 2 00W Receive Xponder Freq 1379 000 Mhz Receiver xponder Polarization 0 Horizontal Linear Location 41 31N 7117W Nominal Skew 0 00 Degrees Satellite Antenna Hardware amp Software Versions Antenna RF Section Antenna Main Section Antenna Control Unit Antenna Serial 000000000 Antenna Control Unit 000000000 1 SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The Detailed Antenna Status page provides the following information Status Message Description Antenna Model TracPhone V7 SAILOR 700 VSAT Antenna
32. es click the Network icon N At the Network window select the following Show Built in Ethernet e Configure Using DHCP Leave all text boxes blank 5 Displays Sound Network Startup Disk Location Automatic 3 AppleTalk Proxies Configure Using DHCP gt Domain Name Servers Optional IP Address 000 000 0 225 Provided by DHCP Server Subnet Mask 255 255 255 0 Router 192 000 0 0 Search Domains Optional DHCP Client ID Optional Example apple com earthlink net Ethernet Address 00 00 00 0a 1a 00 Click the lock to prevent further changes Apply Now gt 3 Click Apply Now SAILOR 700 VSAT User Manual Chapter 3 Configuration Configuring the Thrane IP Handset for SAILOR 700 The following section explains how to configure the Thrane IP handset with the SAILOR 700 VoIP account information and codec The SAILOR 700 VoIP account information is supplied by the Thrane amp Thrane distributor who installed the SAILOR 700 system The following information is needed to configure the IP handset SIP Server IP address sipproxy thrane com Username for the SAILOR 700 VoIP account Password for the SAILOR 700 VoIP account Codec G 729 The SAILOR 700 VoIP account username and password is supplied by your distributor when you sign for the voice subscription for the SAILOR 700 system If the handset has been switched off you can switch it back on
33. for details Once the ADU finds the correct service satellite all status lights on the ACU and the VMU should be lit green If any lights are not lit green refer to Troubleshooting on page 41 System Startup SAILOR 700 VSAT User Manual Chapter 2 0peration The ACU shows the following screens during startup If the display shows an error message see Error Messages on page 47 ACU Screen Description ANTENNA INITIALIZING The ADU is running a self test routine GPS ACQUIRED 41 1N 72 3W Note Not for navigational use When GPS acquires a fix the display briefly shows your latitude longitude WAITING FOR MODEM The ADU is waiting for the VMU to initialize MODEM COMMS OK The VMU is communicating with the ACU RECEIVING SATELLITE INFO FROM MODEM The VMU is providing satellite identification data to the ADU SEARCHING FOR 72W DVB ASSIST SATELLITE Note Satellites will vary The ADU is searching for the DVB Assist satellite which helps it find the correct service satellite TRACKING 72W DVB ASSIST SATELLITE The ADU has found the DVB Assist satellite SEARCHING FOR 22W SERVICE SATELLITE Note Satellites will vary The ADU is shifting to point at the mini VSAT Broadband service satellite TRACKING 22W SERVICE SATELLITE The ADU is now tracking the service satellite ONLINE TRACKING 22W The VMU has accessed the mini VSAT Br
34. h your system Then fax the completed form to Thrane amp Thrane at the following number Thrane amp Thrane A S Fax 45 39558888 Once Thrane amp Thrane processes the form a representative will call you to confirm your system is activated and ready for use KVH INDUSTRIES MINI Y 2 Operation SAILOR 700 VSAT User Manual Chapter 2 Operation This chapter explains how to turn on and use the SAILOR 700 VSAT system It also explains how to interpret the startup screens Contents Satellite Communication Basics 1 Turning On the System 12 Syst m SAT Piri esse ee Ne 13 Using the mini VSAT Broadband Service 14 Using the VoIP Service 15 SAILOR 700 VSAT User Manual Chapter 2 0peration Satellite Communication Basics Ku band communications satellites are located in fixed positions above the Earth s equator and relay data to from the earth within the regions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint TIP To view the latest mini VSAT Broadband satellite coverage map visit our website at www thrane com Figure 2 1 Example of a Satellite Footprint Equator In addition since satellites are located 22 300 m
35. he switch and follow the wireless setup instructions provided with the WAP r IMPORTANT When setting up a wireless network be sure to apply security settings such as encryption to protect your network from outside intrusion If your network is not secure outsiders within range of your wireless network will be able to use your wireless connection without your knowledge NOTE Thrane amp Thrane Technical Support fully supports the three operating systems described here Windows Vista Windows XP and Macintosh OS X SAILOR 700 VSAT User Manual Chapter 3 Configuration Windows Vista Follow the steps below to configure a Windows Vista computer 1 Atthe Windows Control Panel double click the Network and Sharing Center icon You can find the Control Panel either through the Start menu or My Computer 2 Atthe Network and Sharing Center window double click the View Status link for the Ethernet connection you are using for mini VSAT Broadband Tasks Network and Sharing Center computers and devices Set up a connection or network x 8H8YSC1 VISTA Internet This computer View full map Manage network connections Diagnose and repair o Domain network Customize Access Local and Internet Connection Local Area Connection A 28 Sharing and Discovery Network discovery File sharing See also Printer sharing O Public folder sharing Bluetooth Dev
36. hich was previously only available to the military and corporate jets the SAILOR 700 VSAT delivers a seamless and consistent Internet experience And it all comes with an ADU that is 85 smaller and 75 lighter than traditional VSAT antennas As shown in the basic diagram below the system consists of an antenna system ADU control unit ACU and modem VMU that connect to a land based hub via a Ku band satellite The hub then provides the Internet link as managed by the Network Operations Center A brief description of each system component is provided on the following page A detailed wiring diagram is provided in Wiring Diagram on page 67 Figure 1 2 SAILOR 700 VSAT mini VSAT Network Diagram Ku Band Satellite Z mini VSAT Connection Network Operations Center NOC Thrane tch Swite lt IP Handset Ethernet Connection SAILOR 700 VSAT User Manual Chapter 1 Introduction System Components The SAILOR 700 VSAT system includes the following components The ADU provides the satellite link between the onboard modem and the land based hub Using its integrated GPS advanced reflector technology and SAILO gyro stabilization the ADU automatically locates and tracks the correct satellite even while your vessel is on the move The ACU supplies power to the ADU links the ADU to the VMU and allows you to operate and configure all aspects of the system The VMU manufactured
37. ices Media sharing 3 Atthe Local Area Connection Status window click Properties If this screen doesn t appear just skip to Step 4 General Connection IPv4 Connectivity Internet IPv6 Connectivity Limited Media State Enabled Duration 00 09 29 100 0 Mbps 1 SAILOR 700 VSAT User Manual Chapter 3 Configuration h Atthe Local Area Connection Properties window select the Networking tab Then select Internet Protocol Version 4 and click Properties Connect using AP Broadcom NetXtreme 57x Gigabit Controller This connection uses the following items al Client for Microsoft Networks 13005 Packet Scheduler an File and des Sharing for Maon Networks sovery Mapper 1 0 Driver Link pa er smejali Responder p Install Uninstall Properties y Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks OK Cancel 5 Atthe Internet Protocol Properties window select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings 6 Obtain an IP address automatically
38. iguration 13 Ifthe display shows XMT IN ZONES YES press EICHANGE until the display shows XMT IN ZONES NO Then press Y ACCEPT MENUS CHANGE ACCEPT EXIT Cv Y x XMT IN ZONES NO EICHANGE vACCEPT MENUS CHANGE ACCEPT EXIT CY a x 14 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cw a v px SAILOR 700 VSAT User Manual Chapter 3 Configuration Disabling RF Radiation Hazard Zones If you wish to remove all restrictions on transmissions follow the steps below to disable your programmed RF radiation hazard zones This function simply disables the hazard zones it does not delete them from memory A CAUTION Disabling RF radiation hazard zones allows the ADU to transmit in any direction even if the ADU is pointing in an area accessible to passengers and crew Make certain that everyone stays a minimum safe distance away from the ADU before you transmit Also be sure to return to this menu and restore the hazard zones when you are done transmitting NOTE You can view the currently programmed hazard zones in the ACU s Antenna Status menu see Antenna Status Information on page 61 1 Press wMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CY x CONFIGURATION vNEXT MENU v ACCEPT 2 Press v ACCEPT MENUS CHANGE ACCEPT EXIT Cv a W x BRIGHTNESS HIGH vNEXT ITEM EICHANGE 3 Press w MEN
39. iles 35 900 km above the equator the SAILOR 700 VSAT ADU must have a clear view of the sky to transmit and receive signals r IMPORTANT Anything that stands between the ADU and the satellite can block signals resulting in lost data Common causes of blockage include the ship s funnel masts trees buildings and bridges Heavy rain ice or snow may also temporarily interrupt reception SAILOR 700 VSAT User Manual Chapter 2 0peration Turning On the System Follow the steps below to turn on your SAILOR 700 VSAT system A CAUTION The ADU transmits RF energy that is potentially harmful Everyone must stay more than 36 feet 11 m away from the ADU within its 5 80 elevation range No hazard exists directly above the ADU and anywhere below its mounting plane Radiation Hazard Radiation Hazard Ons TETA METAS EN OF ER ad My y o 1 Make sure the ADU has a clear view of the sky 2 Make sure power is applied to the VMU ACU switch and computer s 3 Press the power button on the VMU The button s light should illuminate green Figure 2 2 VMU Front Panel Power Switch 4 Press the power button on the ACU The button s light should illuminate green The ACU supplies power to the ADU Figure 2 3 ACU Front Panel Power Switch 5 Turn on your networked computer s 6 Wait five minutes for system startup see the next section
40. into analog signals and vice versa Network A group of computers and devices such as printers linked together Network 0perations Center NOC Station that maintains and manages a telecommunications network NIC Network Interface Card Expansion or built in circuit card that provides a computer with network communication capabilities OEM Original Equipment Manufacturer Used when a company licenses products or components from another company and sells the products or components with the purchasing company s name or logo on them Packet Part of a data message transmitted over a network Also contains the address of the destination for routing purposes Data messages are divided into packets sent over a network then reassembled in the correct order at the destination PCI Peripheral Component Interconnect Bus standard that supports high speed connections between computers and peripheral devices SAILOR 700 VSAT User Manual ar Appendix C Glossary PCMCIA Ping Polarization Protocol Return Link RF RJ45 Router RSSI Rx Skew Personal Computer Memory Card International Association Organization that establishes standards for PC cards credit card sized memory or input output devices primarily used in laptops Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Orientation of a sa
41. ller has activated your SAILOR 700 VSAT Voice account SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Problem Remedies The handset display shows the following error message No satellite service Communication with BGAN terminal failed Check that a new SAILOR SIP profile for the SAILOR 700 VoIP service is created and selected instead of the BGAN profile Select SIP from the handset menu and check that the correct profile is selected If not scroll to the profile you need and select Connect If no profile is created for your SAILOR 700 VSAT system you must create a new profile as described in the Configuration chapter The handset display shows the following error message gt SIP fault SIP authentication failed check username and password Check the Username and Password in the SAILOR SIP profile in the handset Select SIP gt Options gt Edit View and check that the user name and password correspond to the information from your distributor Check that your Thrane Reseller has activated your SAILOR 700 Voice account a For information on how to configure the IP handset refer to Configuring the Thrane IP Handset for SAILOR 700 on page 39 a si SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Viewing Status Information on Your Web Browser Complete system status information is available via the VMU s local we
42. mportant notices Warning Risk of Electric Shock Potentially lethal voltages are present within the ACU and the VMU To avoid electric shock do not open the chassis enclosures of the belowdecks equipment They contain no user serviceable parts and opening the enclosure s will void the product s warranty Caution RF Radiation Hazard The ADU transmits radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the ADU within its 5 80 elevation range No hazard exists directly above the ADU and anywhere below the ADU s mounting plane Figure 1 1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure Radiation Radiation Hazard Ifa person is standing outside the ADU s main transmission beam minimum safe distance is 1 foot 0 3 m However since a person may not know which direction the ADU is pointing it is always best to observe the full 36 feet 11 m minimum safe distance Using the ACU you can set up RF radiation hazard zones to inhibit transmissions within areas frequented by your passengers and or crew See Configuring RF Radiation Hazard Zones on page 20 for details m SAILOR 700 VSAT User Manual Chapter 1 Introduction System Overview Your SAILOR 700 VSAT is a complete mini VSAT Broadband communications system for mariners on the move Using cutting edge spread spectrum technology w
43. n Link OK Link Down SERVICE SATELLITE 72 5W Satellite currently selected for mini VSAT Broadband service DOWNLINK FREQUENCY 11 840 GHZ Frequency of the satellite downlink in GHz DOWNLNK POLARIZATION HORIZONTAL Polarization of the satellite downlink Horizontal Linear Vertical Linear EB NO 8 6 Db Quality of the received signal Eb No Energy per bit noise power per Hertz must be greater than 2 dB for operation MODEM SATELLITE IP 10 61 4 9 External IP address of the VMU identity of the VMU on the mini VSAT Broadband network 10 61 4 0 10 61 7 255 MODEM LAN IP 192 168 0 1 Local IP address of the VMU on the vessel s LAN SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Status Message Description MODEM SUBNET MASK 255 255 255 0 Subnet mask of the vessel s LAN that is connected to the VMU MODEM DHCP STATUS ENABLED Status ofthe VMU s DHCP server Enabled VMU is assigning IP addresses to clients on the LAN Disabled IP addresses must be assigned manually to each client on the LAN MODEM TEMPERATURE 50C Temperature of the VMU chassis MODEM SERIAL 4 9 VMU serial number MODEM SW VERSION r12 34 VMU software version SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Antenna Status Information 1 Press wMENUS until the display shows ANTENNA STATUS
44. nal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are converted into electrical pulses by modulating a carrier signal AZ Azimuth angle Horizontal direction 0 360 in which the ADU points BUC Block Up Converter Device that converts the intermediate frequency signal from the VMU to a Ku band frequency and amplifies it for transmission Bulletin Board Communications from the hub to all terminals within its network lis CAT5 Chassis SAILOR 700 VSAT User Manual Appendix C Glossary Category of twisted pair cable with a maximum data rate of 1 000 Mbps The outside enclosure of an electronic device Crossover Cable Data Rate bps dB DC DHCP DNS Downlink DVB Cable in which the pins are reversed from one end to the other Used for connecting two computers back to back without using an Ethernet hub Speed at which a communications path can transfer information normally measured in bits per second bps Bits per second Decibel Ratio of one power level to another Direct Current Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a networked computer or device Domain Name Service IP service that translates domain names such as www thrane com into IP addresses such as 19
45. nformation in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose KIVIH CE Declaration of Conformity KVH Industries Inc located at 50 Enterprise Center Middletown RI 02842 5279 U S A declares under our sole responsibility that the following products are in conformity with the essential reguirements and other relevant reguirements of the RATTE Directive 1999 5 EC 02 1563 TracPhone V7 Antenna 02 1601 TracPhone V7 Antenna Control Unit 19 0487 TracPhone V7 Modem Eguipment applicability The TracPhone V7 is a system that provides broadband internet connectivity between a ship and any destination in the world The eguipment is not intended for SOLAS applications Declaration and Certification The products are compliant with the following standards Essential Reguirement Applied Standard s Article Health amp Safety EN60950 1 2001 3 1 a EN 301 843 1 v1 2 1 2004 06 EN 301 843 6 V1 1 1 2006 01 EN61000 3 2 2000 EN61000 3 3 1995 EN60945 2002 Spectrum Efficiency EN302 340 V1 1 1 2006 04 The conformity assessment procedure referred to in Article 10 and detailed in Annex IV of Directive 1999 5 EC has been followed with the involvement of Notified Body C 1000 Article 3 1 b EMC Article 3 2 Z OP Rick J
46. nism for wireless networks Encrypts data to protect it from unauthorized interception WiFi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution Organizes the names of all Windows computers in a network with their respective IP addresses Similar function to DNS Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP Xponder Transponder Component of a satellite that receives radio transmissions from Earth amplifies them and retransmits them back to Earth on a different frequency TT 98 128893 THR D Thrane amp Thrane A S info thrane com www thrane com Thrane amp Thrane
47. oadband service the system is ready for use Not displayed if DVB Assist search mode is turned off a SAILOR 700 VSAT User Manual Chapter 2 0peration Using the mini VSAT Broadband Service Once the SAILOR 700 VSAT VMU establishes a connection with the mini VSAT Broadband service you can perform all of the same Internet tasks you perform at home E mail Video conferencing Internet browsing Weather and chart updates Instant messaging Accessing corporate networks VPNs Datatransfers r IMPORTANT Certain applications such as continuous streaming video web cams and high speed gaming are not supported by fixed rate service plans For details be sure to read all of the General Terms and Conditions for SAILOR VSAT NOTE The system must be activated before you can use it See Service Activation on page 8 for details SAILOR 700 VSAT User Manual Chapter 2 0peration Using the VoIP Service The Thrane amp Thrane IP Handset is used for making phone calls over an IP based network When used with the SAILOR 700 VSAT system it allows you to make and receive phone calls using the mini VSAT Broadband service This section explains how to use the VoIP service with the Thrane IP Handset For information on configuration of the handset see Configuring the Thrane IP Handset for SAILOR 700 on page 39 Connecting the Thrane IP Handset To connect the Thr
48. ones Director of Corporate Quality Date SAILOR 700 VSAT User Manual Table of Contents Table of Contents Introduction Wsingithis MANUAL a aa an a 3 Important Safety Information 5 System OVERVIEW soos uu les 6 Operation Satellite Communication Basics 11 Turning On the System 12 System Startup 13 Using the mini VSAT Broadband Service 14 Usingithe VolP Service ar iG o ek OSG ROR 15 Configuration Adjusting the ACU Display Brightness 19 Configuring RF Radiation Hazard Zones 20 Setting DVB Assist Search Mode On 0ff 27 Resetting the System to Factory Conditions 29 Configuring Your Computer for mini VSAT Broadband 31 Configuring the Thrane IP Handset for SAILOR 700 39 Troubleshooting Five Simple CHECKS ar Ear 43 Control Unit ACU Status Lights 4h Modem VMU Status Light 46 Error Messages u art eee uyapis 47 ksi SAILOR 700 VSAT User Manual Table of Contents Troubleshooting a VoIP Service Problem 50 Viewing Status Information on Your Web Browser 52 Viewing Status Information on the ACU 58 Calibrating the ADU Gyros 64
49. ready and follow the instructions from the switchboard SAILOR 700 VSAT User Manual Chapter 3 Configuration 3 Configuration This chapter explains how to change the brightness of the ACU s display set up an RF radiation hazard zone turn the DVB Assist search mode on or off and reset the system to its factory configuration It also explains how to configure your computer for a wired Ethernet connection to the SAILOR 700 VSAT system For details on setting up a wireless network refer to the instructions provided with your wireless access point purchased separately Contents Adjusting the ACU Display Brightness 19 Configuring RF Radiation Hazard Zones 20 Setting DVB Assist Search Mode On 0ft 27 Resetting the System to Factory Conditions 29 Configuring Your Computer for mini VSAT Broadband 31 Configuring the Thrane IP Handset for SAILOR 700 39 SAILOR 700 VSAT User Manual Chapter 3 Configuration Adjusting the ACU Display Brightness Follow the steps below to adjust the brightness of the ACU s front panel display 1 Press wMENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CY sa v x CONFIGURATION NEXT MENU v ACCEPT 2 Press v ACCEPT MENUS CHANGE ACCEPT EXIT C Y v x BRIGHTNESS HIGH vNEXT ITEM EICHANGE 3 Press EICHANGE until
50. starts Wait five minutes for System startup a SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Technical Support The SAILOR 700 VSAT system is a sophisticated electronic device only specially trained Thrane amp Thrane authorized technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please call or visit your local authorized SAILOR 700 VSAT dealer or distributor You can find a distributor near you by visiting www thrane com contact distributors aspx Please have your system serial numbers handy before you call You can get these serial numbers from the ACU s Modem Status and Antenna Status menus SAILOR 700 VSAT User Manual Appendix A Wiring Diagram Appendix A Wiring Diagram This appendix provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring Diagram 69 SAILOR 700 VSAT User Manual Appendix A Wiring Diagram Wiring Diagram ADU Terminal Strip Connector 1 2 3 4 5 6 7 8 9 011 12 Note Terminals 3 E E and 8 are not used MRx Power Red Black MTx Data White Gray Gray White White Orange Orange White White Brown Brown White White Blue Blue White FUSE 3 154
51. tellite signal Circular polarization which has a corkscrew propagation path consists of left hand LHCP and right hand RHCP signals Linear polarization consists of vertical and horizontal signals offset by 90 degrees Standard that establishes strict rules for how data is communicated over a network Communication path from the ADU to the satellite Another term for Uplink Radio Frequency Registered Jack 45 Eight wire network cable connector for LANs Similar to a telephone jack Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the best path to reach its destination Receive Signal Strength Indicator Indicates the strength of the received satellite signal The VMU supplies this data to the ACU for tracking purposes Receive Adjustment angle to orient an LNB with a linearly polarized satellite signal SAILOR 700 VSAT User Manual Appendix C Glossary Spread Spectrum A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information SSID Service Set Identifier Unique identifier shared by all computers and devices on a single wireless network Straight through Cable Cable in which the pins at one end match the pins at the other end Subnet Subdivision of a network based on IP address For example with
52. ter 4 Troubleshooting Modem VMU Status Light A status light on the front ofthe VMU indicates the current status ofthe VMU and can help you identify problems Figure 4 2 VMU Status Light During normal operation the status light should be lit green The following table explains what the different light conditions indicate Light is Indicates Description Off Off VMU is powered off or no power input Green Online VMU is logged into the mini VSAT Broadband network Green Transmitting VMU is transmitting data flashing Red Fault Error detected in VMU try turning the VMU off then back on Error Messages SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting The table below lists error messages that might appear on the ACU display to indicate a system problem Many of these faults should only be repaired by a Thrane amp Thrane authorized technician For details on finding a Thrane amp Thrane authorized technician see Technical Support on page 66 Error Message Description WAITING FOR GPS The system is not yet receiving valid position data from the GPS It might take a few minutes for the GPS to acquire a fix If this message does not clear check for ADU blockage You can also try turning the ACU off then back on ERROR GPS FAILURE The GPS is not communicating with the ACU Try turning the ACU off then back on Ifthe error persists the GPS mod
53. the display shows the desired brightness setting HIGH MEDIUM or LOW MENUS CHANGE ACCEPT EXIT Cr BEA Y x BRIGHTNESS MEDIUM ECHANGE ACCEPT 4 Press ZACCEPT MENUS CHANGE ACCEPT EXIT C Y e v x BRIGHTNESS MEDIUM 5 Press xEXIT to exit the menu MENUS CHANGE ACCEPT EXIT Cv n y x m SAILOR 700 VSAT User Manual Chapter 3 Configuration Configuring RF Radiation Hazard Zones To prevent exposure to the ADU s radiated RF energy you can configure up to two RF radiation hazard zones for areas frequented by crew and or passengers See Important Safety Information on page 5 for details on minimum safety distances When determining the need for a hazard zone keep in mind that the ADU transmits within an elevation range of 5 80 Therefore you do not need to consider any areas that are below the ADU s mounting plane since they are safe from radiation exposure Whenever the ADU points within an RF radiation hazard zone the system will disable the transmitter and the ACU will display the following message RF RADIATION HAZARD TRANSMIT INHIBITED Once the ADU points outside the hazard zone transmission capability will be restored SAILOR 700 VSAT User Manual Chapter 3 Configuration Defining an RF Radiation Hazard Zone Follow the steps below to configure an RF radiation hazard zone 1 Determine the necessary azimuth range for the RF hazard zone Yo
54. to its original factory configuration A CAUTION Resetting the system clears all RF radiation hazard zones The ADU will be able to transmit in any direction until you reprogram the hazard zones into the ADU 1 Press w MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CY s x CONFIGURATION NEXT MENU vACCEPT 2 Press vACCEPT MENUS CHANGE ACCEPT EXIT le v x BRIGHTNESS HIGH NEXT ITEM EICHANGE 3 Press w MENUS until the display shows FACTORY RESET MENUS CHANGE ACCEPT EXIT CY a v x FACTORY RESET NO NEXT ITEM EICHANGE m SAILOR 700 VSAT User Manual Chapter 3 Configuration h Press EICHANGE until the display shows FACTORY RESET YES MENUS CHANGE ACCEPT EXIT FACTORY RESET YES EICHANGE vACCEPT 5 Press vACCEPT MENUS CHANGE ACCEPT EXIT CY n lt x RESET TO FACTORY ACCEPT xEXIT 6 Press ACCEPT again to reset the system MENUS CHANGE ACCEPT EXIT Cv o B x SAILOR 700 VSAT User Manual Chapter 3 Configuration Configuring Your Computer for mini VSAT Broadband Follow the steps below to configure your computer for DHCP addressing This will allow your computer to communicate with the VMU via its Ethernet connection NOTE If you wish to set up a wireless connection set up and test a wired Ethernet connection first Then purchase a wireless access point WAP connect it to t
55. u will need to enter the beginning and ending azimuths that define the outer boundaries of the zone relative to the ADU s forward arrow which should be pointing toward the bow see Figure 3 1 NOTE Each RF hazard zone must span at least 5 Therefore be sure to set beginning and ending azimuths at least 5 apart Figure 3 1 Beginning and Ending Azimuths Defining RF Radiation Hazard Zone RF Radiation Hazard Zone Beginning 335 Example 025 lt Ending Azimuth 000 Azimuth 045 Forward 270 090 180 2 Press v MENUS until the display shows CONFIGURATION MENUS CHANGE ACCEPT EXIT CONFIGURATION vNEXT MENU v ACCEPT 3 Press v ACCEPT MENUS CHANGE ACCEPT EXIT CY a Pw x BRIGHTNESS HIGH YNEXT ITEM EICHANGE las SAILOR 700 VSAT User Manual Chapter 3 Configuration Press w MENUS until the display shows SET HAZARD ZONE MENUS CHANGE ACCEPT EXIT GA lt x SET HAZARD ZONE NO NEXT ITEM EICHANGE Press EICHANGE until the display shows SET HAZARD ZONE YES MENUS CHANGE ACCEPT EXIT CY a lt x SET HAZARD ZONE YES EICHANGE vACCEPT Press v ACCEPT MENUS CHANGE ACCEPT EXIT C Y v x ZONE l 000 000 YNEXT ITEM EICHANGE Press EICHANGE A cursor appears under the first number in the displayed azimuth range for RF radiation hazard zone 1 MENUS CHANGE ACCEPT EXIT Cv E lt x ZONE 1 000 000 ECHANGE
56. uctures on the vessel You can find which direction the ADU is pointing by viewing the AZ EL status on the ACU see Antenna Status Messages on page 62 If there is no blockage and the ADU can t find the satellite after 20 minutes try disabling the DVB Assist search mode see Setting DVB Assist Search Mode On Off on page 27 If the ADU is still unable to find the satellite you might be located outside of the mini VSAT Broadband service coverage area the latest coverage information is available at www thrane com Are all system components powered on and connected properly Make sure power is applied to all system components including the VMU ACU and switch Also make sure all of the interconnecting cables are connected tightly If you can t connect via a wireless network does a wired connection work If you have a wireless network onboard but you are unable to connect to the Internet while the SAILOR 700 VSAT system is online connect your computer directly to the switch via a straight through not crossover Ethernet cable then restart your computer If you can then access the Internet there is a problem with your wireless network a SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Control Unit ACU Status Lights Three status lights on the front of the ACU indicate the current status of the system and can help you identify problems quickly Figure 4 1 Control Unit Status Lights
57. ule inside the ADU might need to be replaced Contact a Thrane amp Thrane authorized technician OFFLINE OUTSIDE COVERAGE Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or you are located within a governmentally restricted area Service will be restored once you reenter the coverage area TRANSMIT INHIBITED BY CTRL UNIT The transmitter is temporarily disabled due to severe sea conditions or excessive vibration RF RADIATION HAZARD TRANSMIT INHIBITED The ADU is pointing within one of your programmed RF radiation hazard zones See Configuring RF Radiation Hazard Zones on page 20 for details ERROR ANTENNA AZ ASSEMBLY The ADU s azimuth motor or limit switch failed Contact a Thrane amp Thrane authorized technician ERROR ANTENNA EL ASSEMBLY The ADU s elevation motor or limit switch failed Contact a Thrane amp Thrane authorized technician ERROR ANTENNA SKEW ASSMBLY The ADU s skew motor or limit switch failed Contact a Thrane amp Thrane authorized technician a SAILOR 700 VSAT User Manual Chapter 4 Troubleshooting Error Message Description ERROR CTRL UNIT PWR SUPPLY The ACU is not supplying enough power to the ADU Contact a Thrane amp Thrane authorized technician ERROR ANTENNA POWER SUPPLY The ADU s power supply circuit might have failed Contact a Thrane

SAILOR 700 VSAT - Polaris Electronics A/S

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