Home

User Manual - Rackit® Technology

Contents

1. TR Series SERIAL IN Port In order to connect your serial device to the IP Reach SERIAL IN port be sure to use e A straight through serial cable for connecting DCE consoles e A null modem serial cable for connecting DTE consoles 40 IP REACH USER MANUAL Remote Connection To open a remote connection to the serial console connected to your IP Reach SERIAL IN port double click on the serial path entry displayed on the RRC Navigator Privileges to allow or disallow access to the serial port can be set in the Administrative Menus see Chapter 4 SEA Raritan Devices bs 1 E Atlanta 132 158 DU 252 ber E Dallas Modem 468 555 2511 B 1 E Headquarters 192 168 50 1 73 En Admin g Back WehSerwices Rack FilePrintServers 58 Serial Port O 2 q E Huntsville 132 168 50 199 a Ba IP Reach 192 168 50 142 er a EI IP Reach 132 158 50 207 a EI IP Reach 132 158 50 212 be 1 E San Francisco 192 168 50 138 E a Sa TeleReach 1932 168 50 176 i q E TestLab 132 158 B0 251 Serial Port Entry A terminal window displaying the console output of the serial device connected to IP Reach will appear and the icon found next to the serial port entry on the RRC Navigator will turn green Note IP Reach Serial Console access supports only VT100 terminal emulation be sure your serial device is appropriately configured before connecting to IP Reach Changing Serial Settings You may change the serial termi
2. P 19 WL ran B NND AC Power Supply IP Reach Local Admin Console KVM Ports 1 4 Tel Line Db25 Female to KUM On Off Rj11 Switch es Modem Port Back Panel of IP Reach TR Series AC Power Line Attach the included AC power cord to IP Reach and into an AC Power Outlet Local Admin Console Attach a PS 2 keyboard and multisync monitor to the indicated ports see diagram above in the back of IP Reach Primary Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router Secondary Network Port optional Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router IP Reach automatically fails over to the secondary Network Port when the Primary Network Port is unavailable See Chapter 4 Administrative Functions Network Configuration for instructions on enabling failover Ethernet support KVM Input Ports Connect the included CCP20 cable s from KVM In port to the KVM console of server or KVM switch to be accessed remotely KVM Output Local Access Console Ports optional User ports KVM Out allow direct analog access to the server or KVM switch attached to corresponding KVM Input ports Connect the included CCP20F cable s from the ports labeled User Port to a PS 2 keyboard PS 2 mouse and multisync VGA monitor Note Local Access Consoles can be attached to User Ports 1 through 4 Each Local Access Console will v
3. 72Hz 800x600 75Hz 800x600 85Hz 02 IP REACH USER MANUAL Cable Specifications Standard RJ11 based phone cord to connect modem to a phone line provided Category 5e UTP cable to connect to network TR Series only KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon Z Series MasterConsole MX and MasterConsole II product lines Output Specifications Local Access Console PS 2 Keyboard PS 2 Mouse HD15 Video Local Admin Console PS 2 Keyboard HD15 Video APPENDIX B RADIUS SERVER SETTINGS 63 Appendix B RADIUS Server Settings This appendix discusses the RADIUS server and how it interacts with IP Reach to accommodate IP Reach as a RADIUS client For information on designating the IP Reach unit itself as a RADIUS client see the Radius Configuration section in Chapter 4 Administrative Menus RADIUS Authentication Priority and Flowchart When IP Reach is configured to utilize RADIUS authentication user login attempts are first checked against IP Reach s internal username and password list At least one username password pair for the admin user must exist in the IP Reach database Should the login attempt fail and IP Reach 1s configured to utilize an external RADIUS server IP Reach then consults the RADIUS server for completing authentication This process flow is illustrated below LOGIN ATTEMPT User Name amp Password Ent IP Reach Database U
4. Connect Compression Security Description Connection Type TCPAP Connection y Find TeleReach By IP Address 0 0 0 0 C Name C DNS Name IV Use Default Port Number Gil BITTE Cancel Description Enter a text name to easily identify the Raritan device that you are configuring such as Atlanta Datacenter Connection Type Select TCP IP Connection for a LAN WAN connection select Dial Up Connection for a direct analog modem connection to the Raritan device For a TCP IP Connection select the manner by which RRC should locate your Raritan device IP Address The IP address assigned to your Raritan device see Chapter 4 Administrative Functions Network Configuration Name The name assigned to your Raritan device during initial setup see Chapter 4 Administrative Functions Network Configuration Note If dynamic DHCP addressing is used for IP Reach then Find IP Reach by Name should be used Note The factory default unit name for each IP Reach produced is IP Reach To change the default name on an IP Reach unit and institute a unique name see Chapter 4 DNS Name If you have configured your DNS server to resolve a DNS name to the IP address that you have assigned to your Raritan device you may use this DNS name to access your Raritan device For a Dial Up Connection enter the dialing parameters that RRC should use to establish a connection Phone Number Be sure to include any ad
5. IP Reach s dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints Unlike competitive solutions P Reach optimizes its KVM output for not only LAN utilization but also via the WAN and dial up By dynamically adjusting color depth and limiting video output IP Reach offers the optimal balance between video quality and system responsiveness in any bandwidth constraint Power users of RRC should understand the following adjustable parameters in the Connection Properties and Video Settings dialog boxes and familiarize themselves with the effects of each setting in different operating environments they can be optimized to your requirements Connection Properties Opens Modify Connection Properties dialog box to manually lt Ctrl Alt P gt adjust bandwidth correlated options Connection Speed Color Depth etc To access the Connection Properties dialog box either select Connection Connection Properties from the RRC Menu Bar or click on the Connection Properties button in the RRC Toolbar Modify Connection X Compression Connection Speed Auto Detect Color Depth Auto Select Color E Progressive Update Internet Flow Control Smoothing u E Cancel al Connection Speed The Connection Speed selection box allows users to manually constrain IP Reach from using more than a designated amount of network bandwidth While IP Reach normally automatically de
6. gt keys to select a user from the Add Change or Delete User Accounts screen who is currently remotely logged in to IP Reach Logged in YES and press the letter lt L gt to log off the selected user IP Reach will ask you if you are sure that you want to log off this user e Y Yes The selected user will be logged off of IP Reach and the remote session will end IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the selected user no longer listed as logged in e N No IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the selected user still listed as being logged in APPENDIX A SPECIFICATIONS 59 View IP Reach Status The IP Reach Event Log screen shows a log file containing information about IP Reach log in and connection activities This Event Log stores IP Reach events such as user login or logout bad login attempts Admin login and logout at the IP Reach Admin console Admin changes to the system configuration Admin user profile additions changes or deletions modem activity system startup and shutdown and all errors that occur with the date and time of each event Please see Appendix D Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file IP Reach also auto recovers from fatal errors If a fatal error occurs it is recorded an
7. lt gt when your entry on each line is complete IP Reach 192 1664 58 143 e User Name Enter a new user name e Password Enter a password to be associated with this user name Confirm password Enter password again for confirmation of keystrokes APPENDIX A SPECIFICATIONS S Note Passwords are case sensitive For user login passwords must be entered by the user in the exact case combination in which they were created here User names and passwords entered in this IP Reach user profile database each have a 24 character limit RADIUS user names and passwords can each be up to 126 characters e Account Enabled YES default Permits this user name and profile to be actively used to gain access to IP Reach NO The saved user profile will exist but cannot be actively used to log in to IP Reach e Administrator NO default The user name being profiled will not have Administrator privileges YES This user will have Administrator privileges and powers e Keyboard and Mouse Control Determines whether user has keyboard and mouse control during a remote connection YES default Grants the user keyboard and mouse control NO User will not have keyboard and mouse control during a remote connection Note The Keyboard and Mouse Control setting chosen determines whether the next setting for Concurrent Access Mode if activated will result in PC Share or Public view e Concurrent Access Mode Determines ea
8. 176 i Bai TestLab 192 168 50 251 Navigating the Administrative Menus IP Reach 2195 T1BH 56 143 e Use the Tab T lt gt or lt C gt keys to highlight the Configure IP Reach selection then press the lt Enter gt key You may need to reboot e Press lt Ctrl S gt to save changes e Use the Tab T lt l gt or lt N gt keys to highlight the Network Configuration selection then press the lt Enter gt key APPENDIX A SPECIFICATIONS Network Configuration 45 After making changes to the Network Configuration press lt Ctrl S gt to save You must reboot when all changes are complete in order to apply them IP Reach A I58 D 194 IP Reach YES Auto Detect HO 332 168 9 197 255 255 2050 BH a o NO YES YES NO Name Designate a unique name for this IP Reach unit for example Miami Data Center The default name is IP Reach Enable Ethernet Interface Designates whether IP Reach should enable its Ethernet adapter as active default YES Note Network connections must be IOBASE T or 100BASE TX Ethernet Line Speed amp Duplex Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for IP Reach Each time IP Reach boots it will request an IP address from the local DHCP server Note that this setting can make remote access to IP Reach
9. NO Enter an alternate port number CHAPTER 2 INSTALLATION 15 Note In order to access IP Reach from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above e Enable IP Failover TR Series only This setting which appears only for TR Series models enables the secondary Ethernet port to be active for failover utilization When enabled IP Reach will verify the availability of its primary Ethernet port at a constant interval indicated by the Ping Interval in seconds setting At each regular ping verification should the primary Ethernet port be deemed unavailable for an interval longer than that designated by the Failover Timeout in seconds IP Reach automatically disables its primary Ethernet Port and enables its secondary Ethernet Port Press lt Ctrl S gt to save entries The Main Menu will appear 8 On the Main Menu select R Restart or shutdown the IP Reach and press the lt Enter gt key 9 When prompted press the letter lt R gt on your keyboard to restart IP Reach 10 IP Reach will restart and the IP Reach Initialization screen will appear upon boot up 11 Congratulations IP Reach is now ready for initial connection Proceed to the next section to initiate your first remote connection to IP Reach After you have become familiar with the remote operation of IP Reach consult Chapter 4 Administrative Menus to review the com
10. Specifications ITEM DIMENSIONS WEIGHT WxDxH IPR TR361 2U 19 Rackmount Case 28 2 bs 110 220V auto switching 19 W x 21 25 D x 3 5 H 12 79kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR TR362 2U 19 Rackmount Case 28 6lbs 110 220V auto switching 19 W x 21 25 D x 3 5 H 12 97kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR TR364 2U 19 Rackmount Case 29 4lbs 110 220V auto switching 19 W x 21 25 D x 3 5 H 13 34kg 50 60 Hz European 482 mm W x 540 mm D x 89 mm H IPR MI 1U 19 Rackmount Case 8 Albs 110 220V auto switching 17 W x 10 4 D x 1 75 A 3 8kg 50 60 Hz European 431 mm W x 264 mm D x 44 mm H IPR M2 1U 19 Rackmount Case 8 6lbs 110 220V auto switching 17 W x 10 4 D x 1 75 A 3 9kg 50 60 Hz European 431 mm W x 264 mm D x 44 mm H Remote Connection Network IOBASE T 100BASE TX Ethernet Modem 56K modem included TR Series Dedicated Modem Port M Series Protocols TCP IP UDP SNMP Raritan Remote Client RRC Software Operating System Requirements Windows XP NT ME 2000 KVM Input Keyboard PS 2 Mouse PS 2 Video VGA Supported Resolutions Text Modes 1024x768 60Hz 640x480 60Hz 1024x768 70Hz 640x480 72Hz 1024x768 75Hz 640x480 75Hz 1024x768 85Hz 640x480 85Hz 1152x864 60Hz 800x600 56Hz 1152x864 75Hz 800x600 60Hz 1280x1024 60Hz 800x600
11. access will be limited to a particular remote IP address location or level NO default The user has remote network access to IP Reach from any remote IP address location YES The user s network access to IP Reach will be limited to a network connection originating from a designated remote IP address location or remote IP address level 58 IP REACH USER MANUAL Note Once Restrict user s IP address has been enabled an entry must be made in at least one of the IP Mask fields since 0 0 0 0 is an impossible IP address IP Mask Enter remote IP address location from which this user will be granted remote network access A specific IP Mask instructs IP Reach to grant remote access to only this specific remote IP address For example a mask of 10 0 0 1 instructs IP Reach to grant remote access from the remote IP address location 10 0 0 1 only The value 255 acts as a wildcard in any location of the IP mask address For example a mask of 10 0 0 255 instructs IP Reach to grant this user remote access from any remote IP address location within the range 10 0 0 0 to 10 0 0 255 Similarly a mask of 192 255 255 255 instructs IP Reach to grant this user remote access from any remote IP address location beginning with 192 NO The user has no network connection capability e Allow Modem Access Determines whether this user will be able to access IP Reach via a Modem connection for access via and analog telephone line NO The user will
12. during remote user access YES User port cannot be viewed locally during remote user access The local or Direct Analog user console will stop displaying video Note User Consoles can be attached to User Ports I through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port I will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on Allow remote administration 50 IP REACH USER MANUAL NO To keep access to all Administrative Functions available only from the IP Reach Admin Console and not from a Remote PC YES default Allows remote access to all Administrative IP Reach Functions by administrators logged on at a Remote PC See 9 Remote Administration PC Share Mode Determines global concurrent remote access Enables up to eight remote users to simultaneously log on to one IP Reach unit and concurrently view and control a Target Server through IP Reach Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Private Mode default No PC Share Each IP Reach path can be accessed exclusively by only one user at a time PC Share Mode IP Reach can be accessed by more than one user administrator or non administrator at a time Control
13. eer 19 Launching Rantai REMO lenta ini 19 Removing RAG From BrOwSer e EE 20 Optional Installing Raritan Remote Client Software ccooooonnccnncocoonnnnnconononnnnnnnnoncnnnnnnnoncnnnnnononinnnnnns 21 sie lee EE EE ER EIS e E 29 li TABLE OF CONTENTS KEE ADES ME c EM 24 CVE AUC NSW ide ES ei eto 24 Beeler fea New ele e NO sia ab anana a a aa A nonne a AE satum ee 26 Closing a Remote Connection us occa n ne han nn ret Stee geed lan da ana Gal ed deht ante are 26 PIALA TO0 Darana o non CU Ss trote os dl a ee TEE 27 RRC AUS B EE 28 REMOS Ree EE 29 Single Mouse Mode Dual Mouse MOOG nen ae ea a a 30 spere SE MOGE aaa P HUE RN 30 Selec IN Servers witira EE 31 o RAM ae OS an E E Na acne UE cre Ree E ee 32 COnMeGIOM ANA VIGGO ropero id des 35 COLO AIO AIO RCM RN a ERES 38 Remote enano di a as 39 Sek A A agan a aaa ag bananas a ak n 39 Eleng eec QS 40 Changing serlalseliNg Sil ee 40 REMOS Device mis ES BODIE dpud dtc ee 41 KANGA DT VE 41 PERIN ere EE 41 A ERAS 41 Device onliGuration Backup and Restore a E 41 A O 41 CHAPTER 4 ADMINISTRATIVE FUNCTIONS cnn 43 Accessing the Administrative FUNCTIONS eese essen nnnm nnnm nnn nnne nnne anna sa anna nnn 43 kesi Bi sinaga k aa e Sn MR RN Ce 43 pii ele os anier E A A E E E E O 44 Navigating the Administrative MSN US A quei dva heic amies ass dU 44 Network CONGKA NOT eite keen ab
14. gt Sends a Ctrl Alt Delete macro to the Target Server Enters Single Cursor Mode in which the local PC s mouse pointer no longer appears Single Cursor E on screen Press lt Ctrl Alt X gt to exit this mode an ei lt Ctrl Alt F gt Maximizes the screen real estate to view the Target Server desktop Show Hide Navigator ae N A Forces a refresh of the data displayed by the RRC Navigator N A Toggles whether or not the RRC Navigator is displayed Reg Navigator Show Hide Toggles whether or not the RRC Navigator displays Raritan Devices automatically Browsed N A identified on the network that do not have pre configured profiles associated with Devices them About N A Displays version information about Raritan Remote Client ELI 26 IP REACH USER MANUAL RRC Status Bar The Status Bar at the bottom of the Rar tan Remote Client window conveys information about the status of your remote connection session to IP Reach h k Path 3 KvMPot 3 UN em I Kar NUM SCRL y Ea Lock Key Indicators Security Indicator Concurrent Connections Indicator Video Sensing Status Path Indicator Indicates the occurrence of video sensing Bandwidth Usage Indicator Indicates how much of your total available bandwidth is currently being used The Connection Speed setting found under the Compression tab of the Connection Properties screen determines total available bandwidth Security Indicator Indicate
15. in the Video window are not set correctly Attempt manual adjustment until the color blocking ceases or run the Automatic Color Calibration Routine see Chapter 3 Raritan Remote Client Color Calibration Click the Refresh Screen button on the IP Reach toolbar or simultaneously press the keys lt Ctrl Alt R gt Pressing the Auto sense Video button while auto sensing is occurring will stop the auto sense process Check your Target Server resolution to ensure IP Reach supports it SOLUTION Re check the IP settings for IP Reach from the IP Reach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that IP Reach is configured to enable Web Browser 76 IP REACH USER MANUAL Event Log File and On Screen Error Codes IP Reach will display or log an error code in the IP Reach Event Log Screen in the event of a problem occurring Error codes are eight digit hexadecimal numbers containing two parts the first four denote error type and the second four digits denote a location code These last four digits of the IP Reach error code are the most useful in determining what has caused a system failure Below 1s a list of location codes the last four digits of an error code an
16. is unavailable DB9 DTE Straight thru not null modem serial cable s Fe to analog telephone line External Serial Modem Use a standard straight thru not null modem serial cable to connect IP Reach to your external serial modem Then connect the Tel Line port of your modem to an analog phone line see your external serial modem s documentation for more details Serial Input Port optional serially controlled devices VT100 terminal emulation may be accessed remotely via IP Reach by attaching them to the Serial IN port found on the back of IP Reach The serial port on IP Reach is of type DTE Therefore when connecting another DTE serial device to IP Reach use a null modem serial cable When connecting a DCE serial device to IP Reach use a straight through serial cable CHAPTER 2 INSTALLATION 13 Initial Configuration The steps below allow you to quickly set up IP Reach for the first time using the IP Reach Setup Wizard The IP Reach Setup Wizard appears only when accessing the Administrative Menus on an unconfigured IP Reach and guides you through initial configuration parameters The easiest way to perform this initial configuration is by using the Local Admin Console see Physical Connection instructions in the previous sections 1 Power ON IP Reach via the power switch on the back of the IP Reach unit 2 The Welcome to IP Reach Setup Wizard Screen will appear on the Local Admin
17. not have Modem connection capability YES default The user will have Modem connection capability e Allow Web Browser Access Determines whether this user will be able to access IP Reach via Web Browser NO The user will not have Web Browser connection capability YES default The user will have Web Browser connection capability Press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to the Add Change or Delete User Accounts screen Change User Profile See the previous section Add New Users and the User Account Settings screen for details on setting user profile specifics When you have made the required changes to the User Profile press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to the Add Change or Delete User Accounts screen Delete Users Use the Tab T or lt l gt keys to select a user from the Add Change or Delete User Accounts screen and press the letter D to delete the user profile selected IP Reach will ask you if you are sure that you want to delete this user e Y Yes The selected user will be deleted and IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the deleted user no longer listed e N No IP Reach will return you to the Add Change or Delete User Accounts screen showing all user profiles with the selected user still listed Log Off Users Use the Tab al or lt
18. open channel on the selected path to each user Only one user can connect to each of the remaining Paths KVM configurations Target Servers KVM Switch Target Servers Target Servers KVM Ports 1 4 Three Paths Two Ports One Port and One Port Four Paths Used when IP Reach is connected to four KVM configurations or four individual servers There are four main paths one to each KVM configuration or server Users must select the Path or KVM configuration they wish to access upon IP Reach login Only one user can connect to each Path KVM configuration Target Servers Target Servers III HUTT KVM Switch KVM Switch Target Servers Target Servers LI KVM Switch KVM Switch Four Paths One Port for Each Path APPENDIX A SPECIFICATIONS 49 Security Configuration IP Reach 132 166 5017ra SSL authentication data encryption NO YES PC Share Admins Only Encryption mode Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer 1s encrypted SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Socket Layer SSL protocol provides a private communications channel between IP Reach and the Remote PC durin
19. user by the system administrator on the User Account Settings Screen Figure 57 Default RADIUS Permissions Must be set on the RADIUS Configuration Screen For ALL RADIUS user names and passwords IP Reach uses the initial permission assumptions as set under Default RADIUS Permissions User permissions Net Modem PC Share Admin permissions Net Modem PC Share None must use RADIUS attributes APPENDIK A SPECIFICATIONS 55 Time and Date Current Date and Time on the IP Reach unit are listed on this screen Once saved Time and Date changes will not take effect until IP Reach is restarted IP Reach 192 1664 580 173 11 12 35 YES NO GMT 05 00 Eastern Time Zone US 4 Canada e New Date New Time To manually input changes to current date and time values e Adjust for daylight savings time Toggle between YES and NO to reflect whether your country or state follows the daylight savings time procedure e Get Time From SNTP Server Indicates whether IP Reach time date should be automatically synchronized with the time date of an external SNTP server Primary Server IP Address IP address of first SNTP server to attempt time synchronization Secondary Server IP Address IP address of second SNTP server to query if primary server is unavailable User standard UDP port 123 Allows user to modify UDP port used for SNTP time synchronization Consult your SNTP server administrator to determine if this val
20. will change the video resolution scrolling through all available resolutions that remain enabled in the XF amp 6Config file Sun Solaris Settings As mentioned all target servers must be configured to one of the display resolutions supported by IP Reach as listed on page 6 The most popular supported resolutions for Sun machines are 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers running the Solaris operating system must output VGA video H and V sync not composite sync To change your Sun video card output from composite sync to the non default VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv output device screen r1024x768x70 to change the output resolution Issue the boot command to reboot the server Alternatively you may contact your Raritan representative to purchase a video output adapter 13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with IP Reach HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with IP Reach Note that KVM switch brands other than Raritan s may or may not properly handle PS 2 to Sun signals On target servers running the Solaris operating system set the
21. with your KVM switches to enter and exit their user interfaces Once IP Reach has been configured to match the hotkey of your KVM switch selecting between Target Servers can be performed with the two RRC Toolbar buttons aforementioned Note To access the KVM OSUI remote users can also simply enter the KVM switch hotkey at the Remote PC keyboard This is true of both Raritan and non Raritan KVM products To utilize the RRC s switching icons IP Reach must be set to trigger the On Screen User Interface OSUI Hotkey of the connected KVM switch This is a one time installation procedure that does not need to be repeated unless the KVM switch s hotkey designation is changed sometime in the future l You can configure the OSUI hotkey to be the Scroll Lock gt Num Lock gt or Caps Lock gt key Determine which of these hotkeys activates your KVM switch s OSUI If none you may also create a keyboard macro see next section to accomplish the same purpose 2 Inthe RRC Menu Bar select Tools Options General IV Display single cursor mode instructions KVM Switch OSUI Hot Key Scroll Lock Scroll Lock C Num Lock Num Lock C Caps Lock Caps Lock 3 Select the appropriate Hotkey that activates the connected KVM switch s OSUI 4 Click on the OK button to continue ER IP REACH USER MANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key seguences to the remote server
22. xx xxxx instead of https xxx xx xxxx then the firewall must allow inbound communication on TCP Port 80 the standard TCP port for HTTP communication Configuring Paragon KVM Switches If you will be using IP Reach to access Raritan s Paragon enterprise class KVM switch first perform the following optimization before connecting IP Reach One by one view each target server accessible from the Paragon user station and adjust the video gain setting to 15 negative 15 Paragon video gain can be adjusted by pressing the or key on the numerical keypad while using the On Screen User Interface OSUT During adjustment the bottom line of the OSUI menu will show the gain setting parameter changing as the or keys are pressed Gain settings around negative 15 generally result in the clearest image when each Target Server is viewed through IP Reach from a Remote PC Remember to perform this setting for each target server and each user station that will be connected to IP Reach 10 IP REACH USER MANUAL TR Series Physical Connections User Ports 1 4 Db25 Male to User Frame Grabber Console s for direct Yellow LED analog access to KVM Serial In Indicator switch Allows remote access KVM to serial devices Secondary Primary Green LED Network Port Network Port Indicator JH JE 4 5 1 m e Ing emm
23. 20 minutes Video data flow to the Remote PC will pause after the selected time period has passed with no active input from the Remote PC e Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that can be consumed by this one IP Reach unit 52 IP REACH USER MANUAL No Limit default IP Reach can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Total bandwidth available to be consumed by this IP Reach unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result e Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one IP Reach unit Note The availability of concurrent remote access is determined by the global setting PC Share Mode on the Security Configuration screen or individually by user profile through the Keyboard and Mouse Control and Concurrent Access Mode settings on the User Account Settings screen Control of IP Reach and a connected Target Server is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control No Limit default Each active user can consume as much bandwidth as needed 10 5 2 or 1 megabit or 512 256 128 kilobit Bandwidth consumed by each active user during the operation of this IP Reach unit is limite
24. 212 DZ San Francisco 122 16 53 138 a Ey Testi ab ISE 16850251 ane the color sef nge lo parade opima picture and perfomance 3 Onthe RRC Menu Bar select Video Calibrate Color to perform the color calibration CHAPTER 3 RARITAN REMOTE CLIENT RRC 39 Remote Serial Control In addition to remote KVM console access IP Reach also offers users the convenience of accessing a serial console via web browser as well Any serial console supporting VT100 emulation may be connected to the SERIAL IN port found on the back panel of IP Reach and accessed using the Raritan Remote Client Physical Connection The SERIAL IN port found on the back panel of IP Reach is a DB9 Male connector with a standard RS 232 DTE pin out M Series SERIAL IN Port one AAA gt X ioo c gt c ha m rn NETWORK C ADMIN CONSOLE I N q ED E Dm CO o OX rit K C P a C 2 C gt gt C gt a a 7 E y yt E Tr F4 EK JC JO Pd NN NG Pod EJ User Port 1 JEN o d od 0 P P4 qu ie j u 1 User Port 2 im h Y a LJ N Ed FEA e Y k User Port 3 3 rei e 6 N ji zZ User Port 4
25. AN links are by their very nature unpredictable Packets sent over the public Internet do not necessarily arrive at their destination in the order they were sent When using IP Reach over an unpredictable public WAN particularly in international scenarios the Internet Flow Control toggle ensures that packets transmitted by IP Reach are received and reconstructed by RRC in the correct order Smoothing The video smoothing level instructs IP Reach to what degree color gradation shifts are relevant for transmission Video pixels that stray from the majority color are assigned approximated color values to reduce bandwidth used and video noise transmitted Overly high smoothing levels can result in color inaccuracies whereas lower smoothing levels require greater bandwidth and processing power Video Settings Opens the Video Settings dialog box to manually adjust video conversion parameters To access the Video Settings dialog box either select Video Video Settings from the RRC Menu Bar or click on the Connection Properties button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing IP Reach to auto detect the video settings on the RRC Menu Bar select Video Auto sense Video Settings However it is useful for power users to understand the meanings and ramifications of each setting Settings Video Setting Nope F
26. C RE NO EEN 4 Deler SIN Ol E 4 Kee 16 E D aa a aaa gag ngaat na D a dt tor 5 CHAPTER 2 INSTALLATION sasaring aus ib agan B ia ACH RE alaa ERI RF ila Waaa a JA ak Bh aa aaa MNT RH RH RM 7 SEES E H SONO Vdeo ET EE 7 UMSS EE 7 NASA JO MIE e 7 Windows 95 98 NT Settings EE 8 EDUX SEIMO Siasa TT 8 SUN Solas ce CULM St thet acetates A A 8 Apple tte Ee Te Sas aaa a aaa ag aaa a sapra o ete td ee E eee ang aa aaa eee 9 Configuring Network FPIrCWallES CUNO EE 9 contiguo Paragon Ee 9 DR ated SIC el eelere E 10 INGA GINO a nanak ana La jas La na tenet ga DA A Eeer e 10 EOC ki ajaga sa et 10 mi TAS UR NEIWO KFO EE 10 secondary Neon Port ota ii a ad 10 EV IP JADUL 2 OS nagara ga vans a Kabag d od is de ds td bbs 10 KVM Ou tputy Local Access Console Pons Optional sss ann ea 10 Telephone MNS On OPONA EE 11 senal ADU ON EE Mee Ee 11 MiSeries PMI Gal ohne ten 11 ls A OP A 11 KOCAK ee atari A r 11 NE WORKS OR EE 11 KANA TDL ee 12 KVM Output Local Access Console Ports Optional EE 12 Welter eler a iut ODIN LEE 12 Sena MO UM ROMO ee EEN 12 io A EE 13 Beiler ME ee Remotely EE 16 Launch Raritan Remote Chemn RRC Kerrar u E rero eh o ate edu 16 EStablisha COMM SCHON EE 17 CHAPTER 3 RARITAN REMOTE CLIENT 22200000020nunnnnnnnnnn nn nun nun nun nn nun nun nun nun nn nun nun nnnnn 19 Invoking Raritan Remote Client RRC via Web Browser 19 SEG SN NSA aaa mene ee i ler
27. Console 3 Press the letter lt B gt on the Local Admin Console keyboard to begin the IP Reach Setup Wizard 4 The Key Configuration Screen will appear IP Reach 192 160 59 I03 URSV F NY PPGN NPEH gt User Profile Keg On this screen enter each Raritan Remote Client User License Key purchased pressing lt Tab gt or lt Enter gt after each key is entered Raritan Remote Client User License Key codes can be found on the license certificates shipped with your unit When all named user keys are entered press lt Ctrl S gt to save the keys entered MP RACH USER MANUAL 5 All entered key codes will be saved and the Network Configuration Screen will appear IP Reach 192 IBB BUTS IP Reach YES Auto Detect NO 192 158 8 197 255 255 255 a o NO YES YES NO 30 60 6 Use the lt Tab gt T or lt gt keys to select each line on the Network Configuration screen and the space bar or the lt gt or lt gt keys to toggle between available entries Press the lt Enter gt lt Tab gt or lt l gt keys when your entry on each line is complete Below are descriptions of each field and the appropriate values to assign e Name Designate a unique name for this IP Reach unit for example Miami Data Center The default name is IP Reach e Enable Ethernet Interface Designates whether IP Reach should enable its Ethernet adapter as active default YES Note Network connections must b
28. HALLENGE packet will contain one or more reply messages for the user IP Reach will display the reply messages and ask for the user s answer to the RADIUS server s challenge In the remote application the RADIUS Challenge dialog box will be displayed after the normal login dialog box Enter your answer and click on the OK button RADIUS Login Challenge Please enter your mother s maiden name Answer Cancel RADIUS challenges will also be asserted at the IP Reach Local Admin Console APPENDIX C SNMP FEATURES 67 Appendix C SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions IP Reach features an SNMP agent with standard MIB2 support IP Reach responds to SNMP GET requests with standard MIB2 variables although for security reasons only a subset of the variables are provided 68 IP REACH USER MANUAL APPENDIX D FREQUENTLY ASKED QUESTIONS 69 Appendix D Frequently Asked Questions QUESTION What is IP Reach How does IP Reach work What level of control does a IP Reach remote user have over attached Target Servers Remote Access Software has been available fora long time What makes IP Reach different What remote access connection methods can IP Reach accommodate What types of computers can IP Reach remotely control Is special software required for the Remote PC Which Raritan KVM Switches will wor
29. M Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the recovery CD ROM Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your IP Reach hardware Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your IP Reach hardware Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM There is a problem with the IP Reach hardware Power off the system and make sure the frame grabber card is APPENDIX E TROUBLESHOOTING T4 ERROR CODE LAST 4 DIGITS MEANING RECOMMENDATION found inserted firmly If the problem persists there may be a problem with your IP Reach hardware Memory allocation error Reboot IP Reach Make sure the BIOS memory test recognizes 0013 at least 64MB of RAM If the problem persists restore the so
30. PPENDIX E TROUBLESHOOTING iiair EE KEE KEE KEE KEE a UN KEE KEE KEE DEDE aba aaa ba Na KEE KEE 71 Problems dnd ougdestec Ee 71 Event L g File and On Screen Error CodeS un 76 Important Information Login e The default IP Reach login user name is admin with the password lt raritan gt This user has administrative privileges e Passwords are case sensitive and must be entered in the exact case combination in which they were created e The default password lt raritan gt must be entered entirely in lowercase letters e To ensure security change the default password as soon as possible Default IP Address e P Reach ships with the default IP address of 192 168 0 192 Firmware e This manual applies to IP Reach Firmware v3 0 and above TeleReach e Prior to 31 January 2002 the IP Reach product line was formerly known as TeleReach This page intentionally left blank CHAPTER 1 INTRODUCTION 1 Chapter 1 Introduction IP Reach Overview Congratulations on your purchase of IP Reach the industry leading solution for multi platform high performance network based remote KVM console access IP Reach enables highly secure multi user bandwidth efficient and software independent access to your servers KVM consoles via a web browser IP Reach connects to the keyboard video and mouse ports of up to four servers or KVM switches Using Raritan s powerful frame grabber and Video Compression Algorithm it captures d
31. Pofbesch 192 160050205 o Ey Basch 182 168 50 207 o E IP Foeach 132 168 50 212 Da Sin Francia 192 1569 50 18 E dn AE na Put t FIRE Bowes FINGER E Serial Pr D Once connected to a port keystrokes and video signals are transmitted in real time exactly as if you were situated locally The RRC Status Bar provides real time information on connection parameters 18 IP REACH USER MANUAL CHAPTER 3 RARITAN REMOTE CLIENT RRC 19 Chapter 3 Raritan Remote Client Invoking Raritan Remote Client RRC via Web Browser IP Reach features Web Browser access providing a connection from any Windows based Remote PC running Microsoft Internet Explorer 4 0 Mozilla 1 1 and Netscape 7 Security Settings Accessing IP Reach via web browser requires your web browser to be configured to appropriate settings Specifically in the Internet Explorer security settings tab e Download Signed ActiveX controls should be set to either Enable or Prompt e Run ActiveX controls and plug ins should be set to either Enable or Prompt Please consult your Microsoft Internet Explorer documentation for details regarding these settings Note Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from downloading and running ActiveX controls and plug ins regardless of the above settings in Internet Explorer Please consult your Microsoft Windows d
32. REACH USER MANUAL 5 After clicking the OK button the Keyboard Macros dialog box will appear listing your new keyboard macro Keyboard Macros x Minimize All Windows Bun kaca Add Hem EX m EN ENTM logo Select a macro from the above list 6 Click on the Close button to complete the keyboard macro editing procedure Running a Keyboard Macro Once a macro is created it can be run via the RRC Menu Bar or with the hotkey combination if one had been designated during the macro creation Menu Bar Activation After a macro has been created it appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new keyboard macro ES Raritan Remote Client Headquarters PH_IP Reach at 192 168 50 173 SB Connection Keyboard Video Mouse Tools View Window Help Send Ctrl Alt Delete Ctrl 4lt D Enter On Screen Menu Exit On Screen Menu ESC Keyboard Macros Minimize All Windows Ctri lt 1 My Documents Hot Key Activation Alternatively once a macro has been created it can be executed while using RRC by pressing the hotkey you optionally assigned to the macro In the Minimize All Windows example described above a user can press the keys lt Ctrl Alt 1 gt simultaneously while using RRC to send the lt Windows D gt key combination to the target server CHAPTER 3 RARITAN REMOTE CLIENT RRC 35 Connection and Video Properties
33. S RADIUS authentication is operational At a user login attempt IP Reach will refer to the RADIUS server s user name and password database provided there is not an exact matching user name and password in the IP Reach database of profiles Default RADIUS Permissions With RADIUS Authentication operational Default RADIUS Permissions defines the basic initial permissions or privileges for all RADIUS user name and password profiles Note These initial RADIUS permissions can be changed for each individual user by overriding attributes returned by the RADIUS server Please see Appendix F The RADIUS Server Controlling P Reach User Permissions via RADIUS FILTER ID Attributes User permissions Net Modem PC Share Default All RADIUS authenticated users will have user level non administrative access to IP Reach over the network via TRC Client via web browser and via modem All users will also have PC Share power giving them concurrent access capability That means they can connect to IP Reach even if another user is already connected Keyboard and mouse control is also granted Admin permissions Net Modem PC Share All RADIUS authenticated users will have Administrator level with Admin powers access to IP Reach over the network or via modem All users will also have PC Share power giving them concurrent access capability That means they can connect to IP Reach even if another user is already connected Keyboard and mous
34. User Manual IPR TR361 IPR M1 IPR TR362 IPR M2 IPR TR364 pu Raritan Supported by DD MUS zug hackie Technology Corporation www RackitTechnology com E Y 2 4 Madison Avenue New York NY 10016 A C Tel 212 679 0050 e Fax 212 679 0040 I NOIO rporation 1 800 636 3434 This page intentionally left blank User Manual IPR TR361 IPR M1 IPR TR362 IPR M2 IPR TR364 CE Qu mu LISTED Copyright 2003 Raritan Computer Inc IPR OH E May 2003 255 80 3100 Raritan Computer Inc Raritan Computer Europe B V Raritan Computer Japan Inc 400 Cottontail Lane P O Box 566 Kuga Building 7F Somerset NJ 08873 USA 2900 AN Capelle aan den lJssel 11 6 Kuramae 4 chome Tel 1 732 764 8886 The Netherlands Taitoo ku Tokyo 111 0051 Japan Fax 1 732 764 8887 Tel 31 10 284 4040 Tel 81 3 5833 6360 salesQraritan com Fax 31 10 284 4049 Fax 81 3 5833 6336 htto www raritan com sales europe raritan com sales japan raritan com http www raritan com http www raritan co Raritan Computer Taiwan In 5F 121 Lane 235 Pao Chiao Rd Hsin Tien Taipei Hsien Taiwan ROC Tel 886 2 8919 1333 Fax 886 2 8919 1338 sales asiaQraritan com http www raritan com tw This page intentionally left blank FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasona
35. an I use IP Reach within IP Reach can be used in any computer network that supports TCP IP my local network When does IP Reach use Both TCP and UDP are used by IP Reach However TCP is essential whereas UDP TCP UDP is optional UDP is used only for one IP Reach feature automatic detection browse of IP Reach units in a subnet see Chapter 3 Raritan Remote Client RRC Navigator If you do not employ the browse feature and by extension are not using DHCP then IP Reach will only communicate using TCP APPENDIX E TROUBLESHOOTING 11 Appendix E Troubleshooting Problems and Suggested Solutions REMOTE CONNECTION PROBLEMS I cannot connect to IP Reach v a dial up modem I cannot connect to IP Reach via LAN WAN or Internet I cannot connect to IP Reach via Web Browser I cannot connect to IP Reach and seem to be stuck at the Login window DIRECT ANALOG USER CONSOLE PROBLEMS The Direct Analog User Console does not function I cannot seem to gain steady keyboard mouse control of the active Target Server from a Direct Analog User Console SOLUTION Ensure that you have specified the modem device for your Remote PC in the Add Connection Window Dial up type connection modem field Although concurrent connections may be enabled either globally or individually the modem in IP Reach will only accommodate one remote connection at a time ensure that someone else is not already
36. ance No impact on target server performance Automatic sensing of video resolution for optimum display High performance mouse tracking and synchronization Reliability Dual failover power supplies Dual failover Ethernet Integrated modem Dedicated Modem Port allows servers to be accessible even if network 1s unavailable Security SSL 128 bit RSA public key 128 bit RC4 private key encryption single configurable TCP port for firewall protection Supports RADIUS authentication protocol Administration Remote Administration via Web Browser interface SNMP Support Firmware upgradeable over Ethernet simplified installation and user interface User console for direct analog access to KVM switch Extensive downloadable user event log DHCP or fixed IP addressing P Reach TR Series only P Reach M Series only 4 IP REACH USER MANUAL Terminology This manual makes use of the following terms to indicate components of a typical IP Reach configuration While reading the manual please refer to the diagram below for clarification when necessary Target Servers Remote PC __ VM Switch Svv gt LAN WAN lt pe gt Bs pou o sc IP Reach E Local Access Console Local Admin Console Target Server s Servers to be accessed remotely via IP Reach and its connected KVM configuration Remote PC A Windows based computer used to access and control target servers connected to IP Reach Local Access An optional us
37. ask on the target server because again pressing the key combination lt Windows D gt would result in your own client PC intercepting the command and performing it instead of sending the command to the target server as intended 1 On the RRC Menu Bar select Keyboard gt Keyboard Macros ES Haritan Remote Client Headquarters PH_IP Reach at 192 1685 Uf Connection Keyboard Video Mouse Tools View Window Help 3 c D Send Ctrl Alt Delete Cirle amp it D Enter On Screen Menu Exit On Screen Menu ESC Keyboard Macros ee Mu Documents 2 When the Keyboard Macros dialog box opens click on the Add button CHAPTER 3 RARITAN REMOTE CLIENT RRC 33 3 The Add Keyboard Macro dialog box opens Add Keyboard Macro Ei Keyboard Macro Name Hot Key Combination No Hot Key Keys to Press EJ Keps Ww Keys to Release Macro Sequence Fight Windows Key Menu Key Print Screen 5ysRq Pause Scroll Lock Press key Release Key HEIBVE E v Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window in the order described below Click on the OK button when finished a Enter a name into the Keyboard Macro Name field which will appear on the RRC Menu Bar after successful creation of the keyboard macro For our example Minimize All Windows Optional Designate a keystroke combination in the Hot Key Combination field which allows easy mac
38. ble protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential environment may cause harmful interference Trademark Information Product names mentioned in this document are trademarks or registered trademarks of their respective companies IP Reach Paragon MasterConsole MX MasterConsole II MasterConsole and their respective logos are trademarks or registered trademarks of Raritan Computer Inc PS 2 RS 6000 and PC AT are registered trademarks of International Business Machines Corporation Sun is a registered trademark of Sun Microsystems Microsoft and Windows are registered trademarks of Microsoft Corporation All other marks are the property of their respective owners Japanese Approvals CORE MERU EE SETS EE E SUBIRE VCCI NEE EOC 7272AXA TBSRIE UN EIE Cd CORE RIERA TEN d o CEN TT EE ET TUE ETC EN GEET EE bud This page intentionally left blank TABLE OF CONTENTS Table of Contents CHAPTER 1 INTRODUCTION WE 1 lam pisciegRa CIV OW 1 Access via Internet LAN WAN or dial up modem asa He e eme nn rene enn nennen nns 1 mise Bo aia oi OMNEM OTT 2 PG ONE SANES MR pae tego 3 E
39. ch individual user s ability to remotely log on to IP Reach when another user has already established a remote connection YES default User can log on to IP Reach and establish a remote connection when another user has already established a remote connection The status of this sharing depends upon the user s prior setting for Keyboard and Mouse Control If Keyboard and Mouse Control YES Sharing is in PC Share mode concurrent access by more than one user However control will be based on first active keyboard mouse input for all users with Keyboard and Mouse Control so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control If Keyboard and Mouse Control NO Sharing is in Public View mode concurrent access by more than one user but each user with NO Keyboard and Mouse Control can only view the video and has no control NO This user can log on to IP Reach and establish a remote connection only if no other user is currently logged on Note Concurrent Access Mode is an individual user setting For global access settings see PC Share Mode on the Security Configuration screen e Allow Network access Determines whether this user will be able to access IP Reach via a Network connection for LAN W AN or Internet access YES default The user will have Network connection capability Restrict user s IP address Determines whether this user s remote network
40. cket at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0020 Could not listen to the TCP Reboot IP Reach Make sure the BIOS memory test recognizes read socket at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0021 TCP listen process failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0022 UDP listen process failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0023 SSL write failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0024 SSL read failed Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0025 Memory allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0026 0029 Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the proble
41. connected via modem Ensure that your user profile has modem access enabled and that IP Reach 1s configured to enable a modem interface on the Network Configuration Screen Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile Re check the IP settings for IP Reach from the IP Reach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has network access enabled and that IP Reach is configured to enable a network interface Ensure that the communication port chosen by the network administrator on the Network Configuration screen matches the port set in your connection profile Ensure that the network configuration is correct by sending a PING from the Remote PC to IP Reach Re check the IP settings for IP Reach from the IP Reach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that IP Reach is configured to enable Web Browser Ensure that you are using a val
42. d IP Reach automatically reboots If a non fatal error occurs it is recorded and IP Reach waits until all users are logged off the system and then it reboots to make sure the previous non fatal error does not escalate to a fatal error IP Reach 192 158 AE EE 9 3653 kUma 12 13 2002 11 14 01 Restart or Shutdown the IP Reach Offers options to Restart lt R gt Shutdown lt S gt or Cancel lt Esc gt the restart or shutdown command lt R gt Restarts the IP Reach unit and brings the IP Reach Admin Console back to the IP Reach Initialization screen 60 IP REACH USER MANUAL Diagnostics While navigating the Main Menu of the Administrative Console pressing lt D gt and lt Enter gt will invoke the IP Reach Diagnostic functions These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your IP Reach unit Do not invoke these functions unless you are fully aware of their meanings and intended use Please contact Raritan Technical Support should you require more information IP Reach Diagnostic Console 1 192 168 050 173 1 d View log Set log mask lt ENTER gt View more log Insert log marker P Pause Log Resume log C Clear the log NETSTATS Network Statistics Send a network ping RESET Reset to factory defaults RESTART Restarts IP Reach Type HELP lt commandName gt to get more information x to exit the diagnostic console APPENDIX A SPECIFICATIONS 61 Appendix A
43. d their meanings ERROR CODE LAST 4 DIGITS 0001 0003 0004 0005 0006 0007 0008 Delete 0009 000A 000B 000C 000F 0011 0012 MEANING Memory allocation error Could not read the configuration file on startup The file may be corrupt the file system may be damaged or the config file might be from an older version of IP Reach The config file was missing This may be the first time you have started IP Reach or the file system has become corrupt The config file could not be saved The file system may be corrupt or the hard drive may not be responding Memory allocation error Memory allocation error Could not find the frame grabber card Frame grabber card is not responding correctly Memory allocation error Memory allocation error The Ethernet controller could not be found The modem could not be RECOMMENDATION Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Reenter the configuration information and reboot If the problem continues restore the software and file system from the Recovery CD ROM Retry but if the problem persists restore the software and file system from the Recovery CD RO
44. d to the selected quantity The lower the bandwidth allowed the slower the performance that may result Press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to Configuration Menu Saved Performance Settings changes will not take effect until IP Reach 1s restarted RADIUS Configuration The Radius Configuration screen 1s used to set up IP Reach for use with a RADIUS protocol server RADIUS protocol is an Internet standard that provides user authentication authorization and accounting services for remote access devices IP Reach can be configured as a RADIUS client and will query the RADIUS server for authentication and authorization information each time a user attempts to log on to IP Reach IP Reach can also send information about when each user logged in or out to the RADIUS accounting server Please be sure to carefully review Appendix B RADIUS Server Settings to understand the details regarding IP Reach s RADIUS implementation IP Reach 197 158 50 173 YES User permissions Net Modem PC Share PAP MH HI 0 0 0 0 0 o 0 o Custom UDP Ports 1812 1813 e Enable RADIUS Authentication Turns the RADIUS authentication function on or off NO default RADIUS authentication is not operational At a user login attempt IP Reach will refer to the IP Reach database of user name and password profiles that have been entered and built by the system administrator APPENDIX A SPECIFICATIONS 53 YE
45. ditional codes that RRC should dial to establish a connection such as country codes area codes outside line access codes etc Modem Select the modem as configured in Windows that RRC should use to dial and connect to your Raritan device Select a TCP Port to use Use Default Port Number IP Reach is configured by default to use TCP Port 5000 for communicating with RRC IP Reach can be configured to use a different TCP Port see Chapter 4 Administrative Functions Network Configuration if so uncheck the Use Default Port Number option and enter the configured TCP Port to be used 26 IP REACH USER MANUAL Compression Tab Settings in the Compression Tab are adjustable via the RRC client and therefore are not necessary for pre configuration in the Connection Profile Should you wish to pre configure these settings however refer to the section in this chapter labeled Connection and Video Properties Security Tab Add Connection EN Connect Compression Security Private Key Confirm Private Key The private key MUST match the private key set by the administrator or connections will be denied Cancel If you have configured your IP Reach unit to use a private group key you must enter it here in order to be authorized to initiate a connection with that IP Reach unit Click on the OK button when you have completed the fields When you have completed the Connect and Security screens click on the OK but
46. e IOBASE T or IOOBASE TX Ethernet Line Speed amp Duplex Enter the visual efficiency for the monitor Auto detect 10 Mbps Full Duplex 10 Mbps Half Duplex 100 Mbps Full Duplex or 100 Mbps Half Duplex Obtain IP address automatically DHCP YES Enables dynamic IP addressing for IP Reach Each time IP Reach boots it will request an IP address from the local DHCP server Note that this setting can make remote access to IP Reach from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the IP Reach unit recommended IP Address Enter the IP address for IP Reach given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one e Enable Modem Interface Enables Dial up Modem access default YES For IP Reach M Series an external serial modem must be connected in order for this function to work properly see Chapter 2 Installation M Series Physical Connections Dedicated Modem Port e Enable Web Browser Interface Enables web browser access to IP Reach default YES e Enable Serial Interface Enables remote access to the optional serial device connected to IP Reach s Serial IN port default YES e Use Default TCP Port 5000 YES default Utilizes the default port 5000
47. e control is also granted Note Control during concurrent access in PC Share mode will be based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control RADIUS users with individual PC Share capability will only be able to connect concurrently to IP Reach provided the global PC Share Mode setting on the Security Configuration screen also enables it None must use RADIUS attributes No assumed initial permissions exist All RADIUS authenticated users will be denied access to IP Reach unless they are given specific permission to gain access Specific permission takes the form of FILTER ID attributes which are returned by the RADIUS server for each individual RADIUS user Please see Appendix F The RADIUS Server Controlling IP Reach User Permissions via RADIUS FILTER ID Attributes Authentication Type Controls which password authentication protocol will be used between IP Reach Control on the Remote PC IP Reach and the RADIUS server PAP Default Password Authentication Protocol PAP will be used to encrypt and authenticate the user s password Note PAP is slightly less secure than CHAP but some RADIUS servers require the PAP protocol CHAP Challenge Authentication Protocol CHAP will be used to encrypt and authenticate the user s password Server Secret The RADIUS server and IP Reach as a RADIUS client share a co
48. each Options window Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to IP Reach On the IP Reach window s menu select Tools gt Options The Options window will appear Select the appropriate Hotkey which activates the connected KVM switch s OSUI Scroll Lock Scroll Lock Scroll Lock Num Lock Num Lock Num Lock and Caps Lock Caps Lock Caps Lock Click the OK button to continue At the Remote PC user console exit the OSUI for the Remote PC s KVM switch by pressing the lt Esc gt key once Wait a few seconds and the OSUI for the Remote PC s KVM switch will disappear To avoid this problem either reset the Remote PC s attached KVM switch to a Hotkey that differs from the Hotkey for the base KVM switch attached to IP Reach Or use only IP Reach commands to activate the OSUI for the base KVM switch attached to IP Reach press the Enter On Screen Menu button Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to IP Reach SOLUTIONS When working from a Remote PC a slight delay between the larger IP Reach Mouse Pointer and the smaller Target Server Mouse Pointer is normal due to uncontrollable lags in the speed of the remote connection Internet direct dial modem or network With each new video image viewed IP Reach automatically re syncs and aligns the mouse pointe
49. ecurity certificate is invalid or does nat match the name ol the site Do you want ta proceed j View Certificate Internet Explorer x Internet Explorer j 5 Doyou want ta allow software such as Actives controls JETO A scriptis accessing some software an Actves control 5 and plug ins to run on this page which has been marked safe for scripting Do uou want to allow this Note Microsoft Windows 2000 and Microsoft Windows XP restrict certain types of users from downloading and running ActiveX controls and plug ins regardless of the settings in Internet Explorer and regardless of your approval of the above warnings Please review the previous section Security Settings and consult your Microsoft Windows documentation for more information Removing RRC From Browser Cache If you ever wish to remove RRC from your browser cache whether to perform an upgrade to save disk space or to remove evidence of RRC being executed on a PC follow the standard procedure as proscribed by your web browser software Directions for Internet Explorer v6 0 1 Ifyou have used RRC recently exit and restart Internet Explorer 2 On the Internet Explorer menu bar select Tools Internet Options 3 Raritan Enterprise Microsoft Internet Explorer File Edt View Favontes Tools Help E Back 3 Mail and News bs Meda lt 3 E4 SEN S S HA z Synchronize Address Lei http 4 tens rantan c windows Update CH EI Mess
50. en Sentit kad au nee tie ek kaa na toby tee ee 45 cide SO TO i S EE 46 e egi eege Tee asa aa asa ETE cR 49 Ferormance Le EE 51 RAMIS CODO Ua sedute dien erae mr een cee o crie tiat a an baa a AN E orae De cua telum e 52 TING ANG A A AS 54 TING ANG Dates A XR 55 Se E Tee 99 ANGIN suci e ci des esegue P cem 56 ANGLING SET Od t ote tutt Lu ECL UU LH EU ELI UH ME CL t at d iE 56 AA SS A eter ce A TK A TENAR GA e 58 DEIS e 58 E a O A O RO 58 Vew Ee EE 59 Restar ele ele EE E EE 59 PN ANGSA Si ERR ERN RT UNT 60 APPENDIX A SPECIFICATIONS uuuuun22uuununnnnnnnnunnnnnnnnn nun nun nn KK nn nn nn nn nn nn RER E KREE RER KKRREN 61 Remote CONS ION ee ee nee amid wie dened ate ka 61 Raritan Remote Client RRC Software ee G1 ASIN IS EE 61 Bee le eO M OTT 62 TABLE OF CONTENTS ili KT Ree Eet 62 OUMU PECCO e 62 APPENDIX B RADIUS SERVER SETTINGS KEE KEE KEE KEE EERR KEE KEE KEE KEE 63 ENEE ETH Prony and FOWCRa kana sai aa Ka a teda b Co Ee 63 Controlling IP Reach User Permissions via RADIUS FILTER ID 0 0 eaaa aee eaaa mH 63 Controlling IP Reach User Permissions via RADIUS FILTER ID 0 0 0 eaaa eaaa aana aa aana eaaa 64 RADIUS Attributes Generated by IP ReacCh area ae nn 65 RADIUS o ne EE 66 APPENDIX C SNMP FEATURES uuuunuuunnunnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 67 APPENDIX D FREQUENTLY ASKED QUESTIONS KEE ERR KEE KEEE KEE KEE KEE ERR Ken 69 A
51. enger Ra rit Shan Related Links When you re read Internet Options 3 When the Internet Options dialog box appears click on Settings When the Settings dialog box appears click on View Objects 5 Internet Explorer will display a list of cached program objects Select any entries named TeleControl Class and delete them CHAPTER 3 RARITAN REMOTE CLIENT RRC 21 Optional Installing Raritan Remote Client Software Note This step is optional IP Reach can be accessed from a Remote PC either by installing Raritan Remote Client software or by launching Raritan Remote Client via web browser see previous section Accessing IP Reach via web browser does not require any software installation on the Remote PC 1 Insert the provided Raritan Remote Client RRC CD ROM into the CD ROM drive of your PC 2 The RRC setup program will run automatically If it does not right click on your PC s CD ROM drive in Windows Explorer and choose Auto Play 3 Follow the on screen instructions given by the InstallShield Wizard to complete TRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboard Note The Japanese version of TRC enables a Japanese keyboard at the Remote PC and also requires a Japanese keyboard to be set at the Target Server The interface information remains in En
52. er console consisting of a PS 2 keyboard PS 2 mouse and Console VGA monitor directly attached to IP Reach to control target servers locally not through the network Single port IP Reach models IPR TR361 and IPR M1 allow connection of one local access console Dual port IP Reach models IPR TR362 and IPR M2 allow connection of two local access consoles three port IP Reach models allow connection on three consoles and so on Local Admin A PS 2 keyboard and VGA monitor directly attached to IP Reach used for Console administration and setup From this console IP Reach administration menus can be accessed directly Target Servers of the connected KVM configuration cannot be viewed using this screen While IP Reach also allows remote administration via the network the local admin console provides the most convenient means to perform initial setup Model Differentiation Raritan offers two IP Reach model lines the TR Series and the M Series Both model lines offer the same feature set and high performance However the TR Series offers the following hardware benefits demanded by carrier grade class applications e Dual Redundant Power Supply e Dual Failover Ethernet Controllers e Upgradeable Port Density up to four ports e Integrated Modem e 2U Rack Height CHAPTER 1 INTRODUCTION Package Contents IP Reach ships as a fully configured stand alone product in a standard 2U 19 rackmount chassis along with the following con
53. ers if the network is down Yes IP Reach can be used to directly access individual Computers connecting to the keyboard video and mouse ports of an independent Computer However its convenience and value are leveraged through the use of a KVM switch IP Reach is very easy to install Just connect it to a user port on an existing KVM configuration and assign an IP address and or telephone number for modem access 70 IP REACH USER MANUAL QUESTION ANSWER How Is IP Reach Administrators access IP Reach through a connected IP Reach Admin Console A administration carried s mple keyboard driven interface of menus offers straightforward access to IP Reach out setup and control User profiles security settings configuration and diagnostics are just a few of the options available The IP Reach Admin Console can be removed from the server room once initial IP Reach setup is complete after which all configuration may be performed remotely via web browser Are there security features Yes IP Reach provides many layers of security IP Reach can be configured to to protect my Target provide high level connection authentication and video data transfer security during Servers from an a remote session User names passwords private keys and Secure Socket Layer unauthorized remote SSL 128 bit encryption are all available IP Reach can also function as aRADIUS connection client In addition all Rar tan KVM Switches that feature an On Sc
54. eset the keyboard chips within IP Reach by recycling power to it Make sure you power down both IP Reach and all attached KVM switches at the same time Otherwise the KVM chips in IP Reach will draw power from the KVM switches and fail to reset Click the window title bar under the IP Reach toolbar to activate the viewing window If the viewing window is not the active window the keyboard will not function APPENDIX E TROUBLESHOOTING KVM ON SCREEN USER INTERFACE OSUJ PROBLEMS Clicking on the Enter On Screen Menu button does not bring up the connected KVM switch s On Screen User Interface OSUI Nothing happens A KVM switch is connected to my Remote PC Entering lt ScrollLock gt lt ScrollLock gt or any other designated KVM switch OSUI Hotkey from the Remote PC s keyboard activates two OSUIs one for the KVM switch attached to my Remote PC and one for the base KVM switch attached to IP Reach Log out of KVM on disconnect is set to YES in the Security Configuration screen but IP Reach is not logging out of the KVM upon remote user disconnection MOUSE PROBLEMS Target Server Mouse Pointer tracks too slowly after IP Reach Mouse Pointer Immediately after switching to a new Target Server channel the mouse stops and or is out of sync 73 SOLUTION IP Reach may not be set to the correct KVM switch Hotkey activator The default Hotkey setting is Scroll Lock gt or Scroll Lock Scroll Lock in the IP R
55. from outside the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the IP Reach unit recommended IP Address Enter the IP address for IP Reach given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administrator specifies one Enable Modem Interface Enables Dial up Modem access default YES For IP Reach M Series an external serial modem must be connected in order for this function to work properly see Chapter 2 Installation M Series Physical Connections Dedicated Modem Port Enable Web Browser Interface Enables web browser access to IP Reach default YES Enable Serial Interface Enables remote access to the optional serial device connected to IP Reach s Serial IN port default YES Use Default TCP Port 5000 YES default Utilizes the default port 5000 NO Enter an alternate port number 46 IP REACH USER MANUAL Note In order to access IP Reach from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above e Enable IP Failover TR Series only This setting which appears only for TR Series models enables the secondary Ethernet port to be active for failover utilization When enabled IP Reach wi
56. ftware and file system from the Recovery CD ROM 0014 There is a problem with the Check the IP address configuration and reboot IP address 0015 The DHCP server did not Make sure your DHCP server is operating correctly and then respond IP Reach could not reboot IP Reach acquire an IP address 0016 0019 There is a problem with one Restore the software and file system from the Recovery CD of the IP Reach startup files ROM 001A Error occurred while Reboot IP Reach Make sure the BIOS memory test recognizes initializing the UDP socket at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001B Error occurred while Reboot IP Reach Make sure the BIOS memory test recognizes initializing the TCP write at least 64MB of RAM If the problem persists restore the socket software and file system from the Recovery CD ROM 001C Error occurred while Reboot IP Reach Make sure the BIOS memory test recognizes initializing the TCP read at least 64MB of RAM If the problem persists restore the socket software and file system from the Recovery CD ROM 001D 001E Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001F Could not listen to the TCP Reboot IP Reach Make sure the BIOS memory test recognizes write so
57. g initial connection authentication No encryption security in place during remote KVM data transfer SSL authentication data encryption default This mode secures user names passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between IP Reach and the Remote PC during initial connection authentication After authentication KVM data is also transferred with 128 bit encryption but using a proprietary protocol more efficient than SSL SSL authentication SSL data encryption This mode secures user names and passwords and provides high level security for KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between IP Reach and the Remote PC during initial connection authentication 128 bit SSL encryption is also in place during remote KVM data transfer Note SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default setting SSL authentication data encryption offers exactly the same level of security with a higher level of efficiency Remote link blanks user port Determines whether Direct Analog User port will be blanked out locally when a remote user is accessing the corresponding KVM port This keeps a local user from seeing what the remote user is doing NO default User port can be viewed locally
58. glish 4 Depending upon the configuration of your PC the RRC installation program may also automatically install Direct X and Microsoft Foundation Class libraries if required If this occurs you will be directed to restart your PC upon completing installation 5 A Raritan Remote Client icon will be added to your desktop Click on this icon to launch Raritan Remote Client 22 IP REACH USER MANUAL RRC Window Layout Raritan Remote Client functions are grouped into five general sections on the screen Each section will be discussed in detail further in this chapter Menu Bar Toolbar es Raritan Remote Client Headquarters PM NT Reach at 192 168 50 y Rack2_FilePrintServers HIB Connection Keyboard Video Mouse Tools View Window Help IDE Bio 2 ELE EL 5 6 oma Sa Raritan Devices EN en D E Atlanta 192 168 50 252 MS bs GEZ Dallas Modem 163 555 2511 My Documents E D Ba Headquarters 192 168 50 173 E Re De E3 windows Task Manager NET us Serial Port 0 Fie Options View Help BD E Huntsville 192 168 50 199 a nn 0 ES IP Reach 192 168 50 142 z b o Ea IP Reach 192 168 50 205 ER Y Senor o Es IP Reach 192 158 50 207 Places Ce IP Reach 192 168 50 212 Ss E B San Francisco 182 168 50 138 E Si o Bay TestLab 192 168 50 251 i Recycle Bin B i MEM Usage Memory Usage History m KVM Path 1 8 KVM Path 2 ES D KVM Path 3 D Internet E ne Explore
59. he Network Configuration screen is left to the default name IP Reach then the identifier will simply be IP Reach If another name is entered as an alternative to the default name IP Reach then the identifier will be IP Reach lt name gt where lt name gt represents the alternative name entered on the Network Configuration screen NAS PORT TYPE The value ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 FILTER ID Any FILTER ID attributes returned by the RADIUS server during authentication will be sent in each accounting request CLASS Any CLASS attributes returned by the RADIUS server during authentication will be sent in each accounting request ACCT How the user was authenticated Either RADIUS 1 if the user was authenticated by the AUTHENTIC RADIUS server or LOCAL 2 if the user was authenticated by IP Reach s built in user name database TERMINATE If this is a STOP request the reason the user was terminated Either USER REQUEST CAUSE 1 LOST SERVICE 3 SESSION TIMEOUT 5 or ADMIN RESET 6 66 IP REACH USER MANUAL RADIUS Access Challenge A RADIUS server can require additional information from the user in addition to user name and password The type of information will depend on the authentication method used by the RADIUS server After IP Reach sends the initial ACCESS REQUEST packet the RADIUS server can return an ACCESS CHALLENGE packet The ACCESS C
60. hown in the RRC Navigator Show Browsed Devices Toggle whether RRC Navigator should display Not Profiled devices automatically found on the network or show only devices for which profiles exist This option can also be toggled by choosing View gt All Devices from the Menu Bar Note The Browse connection method is the only method of connecting to a Raritan Device configured to use DHCP IP addressing Creating New Profiles Connection profiles store important information about your Raritan device such as IP Address custom TCP ports preferred compression settings and custom security keys Note If your Raritan device is configured to use a custom TCP port see Chapter 4 Administrative Functions Network Configuration or a group security key see Chapter 4 Administrative Functions Security Settings you must first create a connection profile in order to access the device To Create a Connection Profile 1 Select Connection gt New Profile from the Menu Bar or click on the leftmost icon in the Toolbar The Connection Profile dialog box will appear displaying all connection profiles which currently exist Connection Profile San Francisco Select a connection profile from the above list 2 Click on the Add button CHAPTER 3 RARITAN REMOTE CLIENT RRC 25 3 The Add Connection dialog appears whose options are grouped into three tabs Connect Compression and Security Connect Tab Add Connection E
61. hs Two Ports Each Used when IP Reach is connected to two KVM switch configurations There are two main paths one to each KVM configuration Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to two users can connected to each KVM configuration IP Reach will automatically assign the next open channel on the selected path to each user Target Servers Target Servers fm m fa Be Ha as bal A 1 KVM Ports 1 4 OSE c all B s Two Paths Two Ports Each Two Paths Three Ports One Port 3 1 Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to three users can connect to the first Path KVM configuration and IP Reach will automatically assign the next open channel on the selected path to each user Only one user can connect to the second Path KVM configuration Target Servers Target Servers fm oom Us Nn Fr nnn Fr KVM Switch KVM Ports 1 4 Two Paths Three Ports and One Port 48 IP REACH USER MANUAL Three Paths Two Ports One Port One Port 2 1 1 Used when IP Reach is connected to three KVM switch configurations There are three main paths one to each KVM configuration Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to two users can connect to the first Path KVM configuration and IP Reach will automatically assign the next
62. id and correct user name and password Ensure that you are typing user name and password in the exact upper and lowercase combinations in which they were created Drag the Login window to the side and view Connection Status window behind it The Connection Status window will show details on your connection attempts and may offer specifics on the problem SOLUTION Make sure the KVM switch is functioning properly Make sure that IP Reach is turned on IP Reach must be powered on for the Direct Analog User Console to function The cable located inside IP Reach that connect the Direct Analog User Console port s may have disconnected Contact Raritan Technical Support for assistance Keyboard mouse control of a Target Server from a Direct Analog User Console 15 shared on a first active keyboard mouse input basis with any remote users who may be currently connected Ensure that no remote users are currently attempting to control the active Target Server 72 DIRECT ANALOG USER CONSOLE PROBLEMS I cannot view the Target Server that I am looking for from a Direct Analog User Console KEYBOARD PROBLEMS IP Reach s not accepting keyboard commands from the Remote PC I pressed the Caps Lock key on my Remote PC The CAPS indicator on the IP Reach Status Bar appeared but the Caps Lock indicator light is not lit on my Remote PC keyboard The Keyboard is not functioning and the green LED on the back of IP Reach for at least o
63. iew the KVM switch or server attached to the corresponding KVM Port For example the User Console attached to User Port 1 will view the KVM switch or server attached to KVM Port 1 The User Console attached to User Port 2 will view the KVM switch or server attached to KVM Port 2 and so on CHAPTER 2 INSTALLATION 11 Telephone Line Port optional IP Reach TR Series models feature an integrated modem for remote access when the LAN WAN is unavailable Use the included telephone cable to connect the port labeled Tel Line to an analog telephone jack Serial Input Port optional Serially controlled devices VT100 terminal emulation may be accessed remotely via IP Reach by attaching them to the Serial IN port found on the back of IP Reach The serial port on IP Reach is of type DTE when connecting another DTE serial device to IP Reach use a null modem serial cable When connecting a DCE serial device to IP Reach use a straight through serial cable Serial IN Port Null Modem for DTE or Straight Thru for DCE Serial Cable Serial Console VT100 OUT D Serial Device e g Serially Controlled Power Strip M Series Physical Connections Power Switch Local Access Network Port Serial Input Console Ports 1 2 AC Power Line Local Admin Dedicated KVM Inp
64. igitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and trouble shooting from running GUI applications to BIOS level troubleshooting and even rebooting Use IP Reach for convenient access to servers anytime from anywhere e Control servers from within the building or across a campus e Manage servers at branch offices from a central site e Provide remote support for worldwide data centers e Troubleshoot reconfigure and reboot servers from home e Provide convenient and secure lights out server management Access via Internet LAN WAN or dial up modem IP Reach provides a broad array of remote access methods to control any server connected to a Raritan KVM Switch Since servers can also be accessed out of band with IP Reach remote access to mission critical target servers is always available even if the network is down 2 IP REACH USER MANUAL Product Photos IP Reach M Series IP Reach TR Series CHAPTER 1 INTRODUCTION 3 Product Features Access Remote KVM access via the Internet LAN WAN or dial up modem Up to four simultaneous user throughput to switch es or server s Up to 16 simultaneous users using PC share mode Web browser accessible Remote access to serial devices VT100 connected to IP Reach serial port Performance Superior compression algorithm for exceptional perform
65. ill remain in the state last seen by the user YES When a remote user disconnects from IP Reach then IP Reach will automatically send a log out command F9 to the connected KVM switch Note For concurrent connections the Log out command if set will be sent when the last connected user logs off from IP Reach Note For the log out of KVM option to function properly IP Reach must be configured to match the base KVM switch s hot key see Chapter 3 Raritan Remote Client Remote Device Administration Restrict remote IP address Determines which remote IP address locations will be granted access to IP Reach NO default Remote access to IP Reach is unrestricted APPENDIX A SPECIFICATIONS 51 YES IP Reach will grant remote access to up to four designated IP addresses or address levels Administrators can set IP Reach to accept requests only from the company s intranet and or from just a few outside IP addresses The IP Mask fields determine what remote IP addresses IP Reach will grant remote access to A specific IP Mask instructs IP Reach to grant remote access only to this specific remote IP address For example a mask of 10 0 0 1 instructs IP Reach to grant remote access from the remote IP address location 10 0 0 1 only The value 255 acts as a wildcard in any location of the IP mask address For example a mask of 10 0 0 255 instructs IP Reach to grant remote access from any remote IP address location withi
66. ilt in event log YES RADIUS accounting is operational Log in and log out information for each user will be recorded in IP Reach s built in event log and then IP Reach will send a RADIUS accounting message to the RADIUS server Note If RADIUS Authentication has been enabled the choices previously made for Secret Server Confirm Secret Primary Server IP and Secondary Server IP will also accommodate RADIUS Accounting If these selections have not been made during a previous enabling of RADIUS Authentication they must now be selected for RADIUS Accounting Press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to the Configuration Menu Saved Radius Configuration changes will not take effect until IP Reach is restarted RADIUS Authentication is set to NO RADIUS Authentication is set to YES Or RADIUS Authentication is set to YES but user name and password entered does not match any user the user name and password entered name and password in the IP Reach database of profiles exactly matches a user name and password in the IP Reach database of profiles RADIUS Database Of User Names amp IP Reach Passwords Used Database of User Names and Passwords Used IP Reach has no predefined permissions set for each user since it is NOT using the IP Reach database of user profiles created by the system J administrator on the User Account IP Reach uses permissions Settings Screen Figure 57 set for each
67. ilter Noise Filter 221 im Setting CO Clock fi 327 Phase 4 r Color Settings Red Gain E 3B E LP Red Offset 36 EZ ho Green Gain fi 25 Green Offset br BleGan fs Blue Offset 34 f Link Color Controls M Sense video modes changes automatically E Cancel Apply CHAPTER 3 RARITAN REMOTE CLIENT RRC 37 Noise Filter The video output of graphics cards are transmitted in analog form and are susceptible to electrical and interference noise IP Reach s advanced circuitry can filter out these small false and unintended signal variations thereby optimizing picture quality and bandwidth consumed Higher Noise Filter settings instruct IP Reach to transmit a variant pixel of video only if a large color variation exists in comparison to its neighbors However setting the threshold too high can result in the unintentional filtering of desired screen changes Lower Noise Filter settings instruct IP Reach to transmit most pixel changes Setting this threshold too low results in higher bandwidth utilization Note Lower Noise Filter settings approximately I to 4 are recommended Although higher settings will stop the needless transmission of false color variations true and intentional small changes to a video image may not be transmitted Analog to Digital Settings The following parameters are best left to IP Reach
68. is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control PC Share Admins Only IP Reach can be accessed by more than one user administrative users only at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Note PC Share Mode is a global setting For individual user access settings see Keyboard and Mouse Control and Concurrent Access Mode on the User Account Settings screen Each user profile can be set individually to enable disable keyboard and mouse control and concurrent access Logout idle users Offers an option for IP Reach to automatically disconnect remote users after certain selected time intervals of inactivity have passed Never default Idle remote users will never be disconnected After 5 15 30 60 or 120 minutes Idle remote users will be automatically disconnected from IP Reach after the selected time period has passed with no active input from the Remote PC Log out of KVM on disconnect Sets automatic log out from the connected KVM s OSD NO default No special commands will be given to effect to the OSD of the connected KVM switch upon user remote disconnection from IP Reach When a remote user disconnects from IP Reach the OSD of the connected KVM switch w
69. itan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lowercase letters To ensure security change the default username password as soon as possible APRA H USER MANUAL Remote Admin Console An alternative way to access IP Reach s administrative functions 1s to do so remotely using the Raritan Remote Client Any administrative user logged on to IP Reach at a Remote PC can perform administrative functions remotely to make changes to the system as long as IP Reach is set to allow remote administration privileges see Allow Remote Administration on the Security Configuration screen Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from Raritan Remote Client double click on the Admin path entry displayed on the RRC Navigator for the IP Reach unit you wish to configure EB Raritan Devices lo 1 E Atlanta 192 168 50 252 E E Dallas Modem 469 555 2511 EF E Headquarters 192 168 50 on Admin Admin Path entry g Rack FilePrintServers 3 Serial Port 0 D Bei Huntsville 192 168 50 199 a Ba IP Reach 182 168 50 142 a Bai IP Reach 192 168 50 207 a Bai IP Reach 192 168 50 212 m 1 E San Francisco 192 168 50 138 m a Ba TeleReach 192 168 50
70. k with IP Reach Will other KVM switch brands work with IP Reach Can I continue to access my KVM configuration locally Can IP Reach be used without a KVM switch Is IP Reach easy to install ANSWER IP Reach is the easiest fastest most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch no matter where you are or where your servers are located IP Reach connects to the keyboard video and mouse ports of a server or KVM switch Using Raritan s powerful frame grabber and compression technology it captures digitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and troubleshooting from running GUI applications to BIOS level troubleshooting and even rebooting With IP Reach the IP Reach software runs only on the IP Reach unit itself not on each individual Target Server Traditional Remote Access Software solutions require software to be loaded and running on each Target Server which must offer a supporting Operating System This can create compatibility performance and reliability issues on mission critical Target Servers IP Reach provides network administrators with a choice of remote access via Internet LAN WAN or dial up modem That means servers can be accessed both in and out of band so remote access to mission critical target servers is al
71. ll verify the availability of its primary Ethernet port at a constant interval indicated by the Ping Interval in seconds setting At each regular ping verification should the primary Ethernet port be deemed unavailable for an interval longer than that designated by the Failover Timeout in seconds IP Reach automatically disables its primary Ethernet Port and enables its secondary Ethernet Port Path Configuration On the Main Menu select Configuration Path Configuration to name each KVM Input port and to instruct IP Reach models of multiple ports to intelligently redirect new sessions based on your configuration For instance if all KVM Input ports on a multi port IP Reach model are connected to the same multi user KVM switch IP Reach can automatically redirect incoming sessions to any of its unoccupied KVM ports because ultimately they all connect to the same KVM switch Consult the following diagrams to determine the appropriate Path Configuration value for your setup One Path to All Ports Used when ALL IP Reach KVM Ports are connected to one KVM switch configuration There is one main path to one KVM configuration and up to four users can connect to the KVM configuration IP Reach will automatically assign the next open channel on the path to each user Target Servers E Back of IP Reach Ti mm zs m gp Buc LS n KVM Ports 1 4 One Path to All Ports APPENDIX A SPECIFICATIONS AT Two Pat
72. m persists restore the software and file system from the Recovery CD ROM 78 ERROR CODE LAST 4 DIGITS 002A 002F 0030 0039 003A 003F 0040 MEANING Resource allocation error Resource allocation error Resource allocation error Resource allocation error IP REACH USER MANUAL RECOMMENDATION Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 299e90 35100 299e90 35100
73. mines whether IP Reach will automatically update the video image being sent RRC each time it detects a change in video resolution or refresh rates at the Target Server 36 IP REACH USER MANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP Reach to reduce excess color noise and data during digitization of video images This data streamlining will increase the operational performance of IP Reach particular color accuracy A very simple procedure to execute Color Calibration should be performed if the color levels hue brightness saturation of transmitted video images do not seem accurate Because IP Reach color settings remain static and do not change when switching from one Target Computer to another performing this Color Calibration routine once on a single representational Target Server will benefit all connected Target Servers To Perform Color Calibration 1 Open a remote KVM connection to any server running a graphical user interface 2 Ensure that a solid white color covers approximately 15 or more of the target server s desktop One simple way to accomplish this is to open the Notepad application and maximize its window size ESAS Remote Dheri Headquarters PM IP Resch at 192 168 50173 Rack el MEHR Be ehs5sen cen Je Eau o seres Video Seating DehAksA Ej Untitied Notepad Se KEIER a Ba IP Reach E59 152 5 147 a Ba IPResrh 152 1E 5 At a Ba IP Rssch 152 158 50
74. mmon secret used to encrypt the RADIUS protocol data Enter the secret here The keystrokes entered for the secret can be any combination of keystrokes up to 128 characters in length Confirm Secret Enter secret again for confirmation of keystrokes Primary Server IP Enter the IP address of the primary RADIUS server A primary server IP 15 required for the RADIUS features to function 54 IP REACH USER MANUAL e Secondary Server IP Optional Enter the IP address of a secondary RADIUS server If the primary server becomes unavailable IP Reach will redirect its RADIUS requests to this secondary or backup server e Server UDP Port Sets the ports used by the RADIUS server Standard 1812 amp 1813 default Uses port 1812 for Authentication and port 1813 for Accounting These are the ports most often used by modern RADIUS systems Legacy Ports 1645 amp 1646 Uses port 1645 for Authentication and port 1646 for Accounting These ports are most often used by older RADIUS systems Custom UDP Ports Enables the administrator to enter specific port numbers for the RADIUS server Authentication Port Enter port number used by RADIUS for Authentication e Accounting Port Enter the port number used by RADIUS for Accounting e Enable RADIUS Accounting Turns the RADIUS accounting function on or off NO default RADIUS accounting is operational Log in and log out information for each user will be recorded only in IP Reach s bu
75. mouse acceleration value to exactly 1 and threshold to exactly 1 CHAPTER 2 INSTALLATION 9 This can be performed from the graphical user interface as shown below or with the command line xset mouse a t where a is the acceleration and t is the threshold Mouse motion Acceleration Siow 1 T Fast Threshold smailf A Large Apple Macintosh Settings For target servers running an Apple Macintosh operating system while no specific mouse setting is required please be aware that while using IP Reach to access and control your target server you must set the IP Reach client Raritan Remote Client to single cursor mode Dual cursor mode is not supported the two mouse pointers will not appear in sync if you attempt to control a Macintosh server via IP Reach in dual cursor mode Configuring Network Firewall Settings If you wish to access IP Reach through a network firewall your firewall must allow communication on TCP Port 5000 Alternatively IP Reach can be configured to use a different TCP port of your own designation see Chapter 4 Administrative Functions Network Configuration Furthermore in order to take advantage of IP Reach s web access capabilities the firewall must allow inbound communication on TCP Port 443 the standard TCP port for HTTPS communication If you wish to take advantage of IP Reach s redirection of HTTP requests to HTTPS 1 e so that users may type the more common http xxx
76. n the range 10 0 0 0 to 10 0 0 255 Similarly a mask of 192 255 255 255 instructs IP Reach to grant remote access from any remote IP address location beginning with 192 Note Once Restrict remote IP address has been enabled an entry must be made in at least one of the IP Mask fields since 0 0 0 0 is an invalid IP address e Private key Enter a private key password This private key acts as a second level of password protection Only remote users who know the private key password in addition to their user name and password can log in and connect to IP Reach Confirm private key Enter private key password again for re confirmation Note Private key passwords are case sensitive For remote user login they must be entered by the user in the exact case combination in which they were created here Note Private key passwords must be alphanumeric Special characters cannot be used Performance Settings The Performance Settings screen is used to set up IP Reach s video data transfer and bandwidth parameters IP Reach 197 158 58 173 Never mm No Limit No Limit e Pause video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to IP Reach After 5 15 30 60 or 1
77. nal settings such as baud rate parity and stop bits used by IP Reach to communicate with your serial device by right clicking on the serial port entry in the RRC Navigator and selecting Serial Parameters in the menu Click on the OK button when finished Tema Chapter 3 RARITAN RemoTe Cuent RRC 4 Remote Device Administration When logged into an IP Reach unit as a user with administrative privileges IP Reach allows you to perform many powerful device administration tasks remotely ES Raritan Remote Client Headquarters PM IP Heach at 192 168 50 173 Hack1 WebServices H0 Connection Keyboard Video Mouse Tools View Window Help Dig Pics e mI S d E Options Restart Device CL Save Device Configuration D zz Atlanta 132 168 50 252 E Ba Dallas_Modem 469 555 2511 eA E Headquarters 192 168 50 173 Save Activity Loo iod amp dmin Save Diagnostic Log SS Rackl WebServices RD o 3 Rack2 FilePrntServers Par agon 1664 D En Serial Port 0 gt w I lawakan sidha FIAT gu dn s ru Restore Device Configuration Configuration Menus An Administrative user can access IP Reach s lowest level configuration menus explained m detail in Chapter 4 but double clicking the Admin port entry of an IP Reach device shown in the RRC Navigator Firmware Upgrade Remote firmware upgrades may be performed by selecting Tools gt Update Device on the RRC Menu Bar RRC will prom
78. nder the Default RADIUS Permissions settings parameter see Chapter 4 Administrative Functions RADIUS Configuration The FILTER ID attribute tells IP Reach what permissions to grant or deny each specific RADIUS user or user group since most RADIUS servers can be configured to return this optional attribute per user or for groups of users The FILTER ID attribute contains an ASCII text string The form of the string is the text IP Reach etter s where letter s represents one or more of the following case sensitive parameters that denote access permissions as follows A Add administrator permissions a Subtract administrator permissions K Add keyboard and mouse control permissions k Subtract keyboard and mouse control permissions M Add modem access permissions m Subtract modem access permissions N Add network access using Raritan Remote Client software permissions n Subtract network access using Raritan Remote Client software permissions S Add serial console access permissions S Subtract serial console access permissions P Add PC Share permissions Subtract PC Share permissions Example Z 1 If the Default RADIUS permissions option is set to User permissions Net Modem PC Share and the RADIUS server returned a FILTER ID attribute with the string IP Reach m the modem access permission would be removed from the user The user would be left with Network Raritan Remote Client Soft
79. ne of the KVM ports is not blinking but rather constantly lit I am accessing IP Reach via the Web Browser and the keyboard does not function I type but nothing happens IP REACH USER MANUAL SOLUTION Ensure that you are looking at the Direct Analog User Console connected to the correct User Port Remember Direct Analog User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on SOLUTION The IP Reach window of TRC must be the active window for proper keyboard control Ensure the window in which you are typing is active Try clearing the keyboard signals to ensure that the release or breakcode signal has been received alternately press the lt Ctrl gt lt Shift gt and lt Tab gt keys rapidly a few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the IP Reach software and then restart it again This is normal Use the indicators on the Status Bar to determine CAPS key status for the Target Server If a local user at the Direct Analog User Console s keyboard has changed a Lock key status Caps Lock Num Lock or Scroll Lock on the Target Server then server status may not match the state of the Remote PC s keyboard R
80. not accepting the BIOS entry command keystroke IP REACH USER MANUAL SOLUTIONS Click Synchronize Mouse button or press lt Ctrl Alt S gt Ensure each Target Server uses a standard Windows mouse driver For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between Slow and Fast and the mouse motion acceleration speed on each Target Server to None For Windows 795 98 and NT based Target Servers set mouse motion speed on each Target Server to slowest setting possible Click Auto sense Video button or simultaneously press lt Ctrl Alt A gt IP Reach will not support a serial type mouse or non standard mouse drivers It does support a PS 2 style mouse and standard Windows mouse drivers Other mouse drivers may function with IP Reach but will require extensive changes to the mouse settings until a functioning mix of motion settings is found If you must use a mouse driver on a Target Server that is not currently supported by IP Reach try setting the mouse acceleration to lt none gt and the mouse speed to lt slow gt Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows NT Target Server you can obtain better IP Reach mouse sync at NT Administration screens by entering the Target Server s regi
81. o icons to communicate network status and connection profile information Left Icon Connection Profile n Profiled A network connection profile exists for this device Modem Profile A modem connection profile exists for this device Not Profiled RRC found this device on the network but a connection profile does not exist for it Right Icon Network Status Connected green You are currently authenticated and connected to this device Available black This device is currently available on the network but you are z5 not currently connected to it Unavailable A profile exists for this device but it is not currently available on the network Note that all devices with modem profiles to which you are not currently connected will display this icon For each Raritan device to which you are connected the RRC Navigator expands its display tree to show each port for which you have access e Ports displayed with a green icon indicate that you are connected to that port e Bold type indicates which port is currently displayed active in the remote desktop area of the client 24 IP REACH USER MANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences Display Hide Navigator Toggle whether the RRC Navigator is shown This option can also be toggled by choosing View Navigator from the Menu Bar Refresh Navigator Update the device status information s
82. ocumentation for more information Launching Raritan Remote Client 1 After checking to ensure that your browser security settings have been configured appropriately type the IP address assigned to your IP Reach unit see Chapter 2 Installation Initial Configuration in the URL Address text box of your web browser File Edt View Favortes Tools Help Address Note IP Reach ships with the default IP address of 192 168 0 192 2 IP Reach will redirect you to an HTTPS 128 bit secure web page for launching Raritan Remote Client y Raritan Remote Client Microsoft Internet Explorer IL xi Ele Edt View Favorites Tools Help Address np 132 158 50 172 imer omm zie Raritan Raritan Remote Client 1 21 2003 16 56 34 356 Raritan Remote Client loading 20 IP REACH USER MANUAL 3 Depending on your browser security configuration you may see any or all of the following dialog boxes confirming your intentions to access and launch an externally provided program Click on the Yes button to advance through any of these prompts Information you exchange with this site cannot be viewed or a changed by others However there is a problem with the site s security certificate A The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority eo The security certificate date is valid The name an the s
83. or KVM switch connected to IP Reach This feature allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running IP Reach s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the Target Server are sent to and interpreted only by the Target Server Ctri Alt Delete Macro Due to its frequent use a Ctrl Alt Delete macro has been pre programmed into Raritan Remote Client and is useful in illustrating the power of keyboard macros Send Ctrl Alt Del lt Ctrl Alt D gt Sends a Ctrl Alt Delete macro to the Target Server Clicking on the Ctrl Alt Delete icon in the RRC Toolbar sends this key sequence to the server or KVM switch to which you are currently connected In contrast if you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC due to the structure of the Windows operating system instead of sending the key sequence to the target server as intended Building a Keyboard Macro To illustrate the creation of a keyboard macro the following directions detail the steps necessary to create a keyboard macro for the Windows command Minimize All Windows Show Desktop In Windows pressing the lt Windows D gt key combination minimizes all program windows However when connected to a target server with RRC a keyboard macro is the only means to accomplish this t
84. ored graphic The desktop background need not be completely solid but desktop backgrounds featuring photos or complex gradients should be avoided Ensure that the server s video resolution and refresh rate are supported by IP Reach and the signal is non interlaced IP Reach supports the following video resolutions Text Modes 640x480 60Hz 1024x768 60Hz 640x480 72Hz 1024x768 70Hz 640x480 75Hz 1024x768 75Hz 640x480 85Hz 1024x768 85Hz 800x600 56Hz 1152x864 60Hz 800x600 60Hz 1152x864 75Hz 800x600 72Hz 1280x1024 60Hz 800x600 75Hz 800x600 85Hz Windows XP Settings On target servers running Microsoft Windows XP disable the Enhanced Pointer Precision option and set the mouse motion speed exactly to the middle speed setting These parameters are found in Control Panel Mouse Mouse Pointers Note For Target Servers running Windows NT 2000 or XP you may wish to create a username that is to be used only for remote connections through IP Reach This will enable you to keep the Target Server e slow mouse pointer motion acceleration settings exclusive to the IP Reach connection only as other users may desire faster mouse speeds Note Windows XP and 2000 login screens revert to pre set mouse parameters that differ from those suggested for optimal IP Reach performance As a result mouse sync will not be optimal at these screens If you are comfortable adjusting the registry on Windows target serve
85. plete administrative functions provided by IP Reach 16 IP REACH USER MANUAL Connect to IP Reach Remotely Having completed the physical installation of IP Reach you are now ready to establish an initial network connection Below are basic instructions for doing so Please see Chapter 3 Raritan Remote Client for detailed instructions being sure to review the KVM Session Properties and Color Calibration sections to optimize your IP Reach performance Launch Raritan Remote Client RRC 1 Log into any Windows based computer with network access to IP Reach 2 Ifyou are using Windows NT 2000 or XP ensure that you are not a restricted user 3 Launch Microsoft Internet Explorer Ensure that your Internet Explorer security settings allow the download and execution of ActiveX controls Note The Windows default security setting Medium will suffice 4 In the text field found on the Internet Explorer Address bar type in the IP address you assigned to IP Reach in Step II 6 Press ENTER to load and launch the web access client 3 Raritan Remote Client Microsoft Internet Explorer File Edit View Favorites Tools Help Address http 192 168 50 173 Go zis Raritan Raritan Remote Client 4 555 Raritan Remote Client loading Sj a Intemet CHAPTER 2 INSTALLATION 17 Establish a Connection Immediately upon launching the Raritan Remote Client RRC IP Reach will request you
86. pt you to locate a Raritan firmware distribution file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performing an upgrade Device Restart Administrative users may restart IP Reach units by selecting Tools Restart Device on the RRC Menu Bar Device Configuration Backup and Restore By selecting Tools Save Device Configuration and Tools Restore Device Configuration on the RRC Menu Bar Administrative users may download and upload complete IP Reach configurations to their local computers for archiving Log Files IP Reach provides detailed activity logs for troubleshooting purposes which may be downloaded to your local computer for viewing reporting and analysis On the RRC Menu Bar select Tools Save Activity Log or Tools gt Save Diagnostic Log 42 IP REACH USER MANUAL APPENDIX A SPECIFICATIONS 43 Chapter 4 Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console or via remote administration Only administrators users with administrative privileges can access the IP Reach Administrative Menus Local Admin Console IP Reach 192 158 50 173 admin Power ON the IP Reach unit via the power switch on the back of the unit Note The default IP Reach login user name is admin with the password lt rar
87. r CPU SS History Totals Physical Memory K Handles 3238 Total 129326 Threads 203 Available 56808 Processes 19 System Cache 74800 Commit Charge K Kernel Memory K z 983756 23864 Limit 310148 Peak 91956 Paged Nonpaged Processes 19 CPU Usage 0 Mem Usage 83756K 3101484 A A Network and Dial up Con 3 windows Task Manager mma rel TT z Navigator Remote Desktop Status Bar CHAPTER 3 RARITAN REMOTE CLIENT RRC 23 RRC Navigator The RRC Navigator provides a single view to every known Raritan device allowing convenient access to multiple Raritan networked appliances The RRC Navigator displays a All Raritan devices for which a connection profile exists and b All Raritan devices that are automatically identified on the network Note Automatic Raritan device identification utilizes the UDP protocol and will typically identify all Raritan devices on your subnet Network administrators rarely allow UDP to function outside of a subnet Note Automatic Raritan device identification will find only Raritan devices configured to use the default TCP Port 5000 2 Ba Raritan Devices Il E Atlanta 192 E Sa Dallas Mod 6 0 Bay Headquarte 8 Admin j j E Racki a 8 Rack2 File j mig Serial Port ow Fy Sa Huntsville 1 a El IP Reach 1 a Bai IP Reach 1 a Ba IP Reach 1 0 E San Francis E a Ea TeleReach La E TestLab 15 Each device entry in the RRC Navigator provides tw
88. r loss of power IP Reach does not Enter the BIOS of IP Reach and ensure that the Power Lost Resume automatically power ON again when State is set to Last State IP Reach will then turn ON when power is power is regained VIDEO PROBLEMS After switching to a different Target Server channel the video is not clear Sometimes there is a black edge at the boundary of the Target Server s screen When viewing a Target Server remotely the video image is filled with moving block of incorrect color that seem to track next to the movement of the mouse pointer The screen is filled with small visual errors or grains of missing color which need to be cleaned up The video seems to be stuck in Auto Sense mode and the auto sensing message in the middle of the screen keeps counting higher and higher WEB BROWSER PROBLEMS I cannot connect to IP Reach via Web Browser applied only if it was already ON when power was lost SOLUTION Click the Auto sense Video button or simultaneously press the keys lt Ctrl Alt A gt IP Reach will adjust the video settings If the video does not become clear additional manual video setting adjustments may be necessary Contact Raritan Technical Support to discuss changes to the Video Settings window Ensure all Target Servers have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values The Color Settings on the Video Settings tab
89. r user credentials See your IP Reach User Manual for user account administration Login with the default username and password admin raritan You will immediately be connected to your IP Reach unit Use the RRC Navigator found on the left hand side of the RRC window to select and connect to a port The RRC Toolbar provides single click access to RRC s most frequently utilized features Click on Synchronize Mouse to converge the mouse pointers displayed The RRC Navigator displays any known Raritan networked appliances in a single view Di aitan Nemate Chent Heiz IP each at 192 160 50 173 Mack2_FilePrintSerwers HR Connection Kat Moure Took View window Help TIE Pore Boe om wee e Sei Flartan Device 01 Eg araja 164 50 25 EEx Dias Modem 4695553511 E ag Hesdquanert 132 160 50 173 Double click on a port gm E Hecht Wehe to establish control al Bach _FilePrinaSeevers C Windows Task Manager over the server or KVM switch attached to that port Users with Administrator privileges may modify IP Reach configuration settings Remotely access VIT 100 serial consoles connected to the Serial IN port of IP Reach H a Ey Temah 0132 168 50 251 Pe Options View Heb Applications Processes Performance CPU Leaps CPU Wenge Metory Ei Se al Por D 1 Hide 192 158 50 1263 o Ba IP Foch 12 160 50 142 o En I
90. reen User Interface OSUI come with a complete security scheme requiring user name and password access to Servers as designated by the network administrator Can I customize IP Reach Yes A variety of fine tuning procedures are available Automatic Color calibration to enhance performance KVM On Screen Display tuning and Target Mouse Pointer adjustments all serve to relative to my specific enhance IP Reach performance KVM configuration Can I customize IP Reach Yes IP Reach offers a variety of performance enhancements to optimize a chosen to enhance performance connection method Color Depth Progressive Update and Internet Flow Control are with regard to different just a few of the adjustment options available to speed response time Color Depth remote access methods for example can be adjusted all the way down to black and white to decrease the and situations data load during an emergency midnight modem connection to mission critical servers over low bandwidth Can I use IP Reach in a Yes IP Reach fits into most any network configuration utilizing standard TCP IP VPN The network administrator simply adds IP Reach as a node on the network via the IP Reach Admin Console What is the slowest IP Reach offers scalable performance based on bandwidth available down to connection IP Reach can 20kbps handle Can I perform a Dial up No Modems require an analog telephone line modem connection to IP Reach over a PBX line C
91. ro execution from your keyboard when RRC is running For our example Minimize All Windows we selected lt Ctri Alt 1 gt In the Keys to Press selection box select each key for which you would like to emulate key presses in the order by which they are to be pressed clicking on the Press Key button after each selection As each key is selected it will appear in the Keys to Release selection box in the middle of the dialog box In our Minimize All Windows example we require the transmission of two keys the lt Windows gt key and the letter lt D gt key In the Keys to Release selection box select each key for which you would like to emulate key releases in the order by which they are to be released clicking on the Release Key button after each selection In our Minimize All Windows example we require both keys pressed to also be released Review the Macro Sequence text box whose contents are automatically generated to ensure that the contents accurately reflect the exact key sequence you desire Use the Remove and the arrow buttons to adjust the contents and order of your macro if necessary Add Keyboard Macro Keyboard Macro Mame Minimize AJ windows Hat Keu Combination CTRL ALT 1 Kepa to Press an Keps r Keps ta Release Macro Sequence Press Left Windows Key Press Release Left Windows Key Release D B C D E F E H J K L M Release ey Clear Cancel 34 IP
92. rs Wait a few seconds after switching to each new video image for automatic re calibration to take place and the two mouse pointers will line up with each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any time click the Synchronize Mouse button or simultaneously press the keys lt Ctrl Alt S gt This will manually re align the two pointers Adjust the motion of the Target Server Mouse Pointer For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between slow and fast and the mouse motion acceleration speed on each Target Server to lt off gt or lt none gt For Windows 95 98 and NT based Target Servers set the mouse motion speed on each Target Server to the slowest setting Color Settings are not optimally calibrated Run the Automatic Color Calibration Routine in Chapter 3 Raritan Remote Client Color Calibration 74 MOUSE PROBLEMS The larger IP Reach Mouse Pointer does not track or is not in sync not aligned with the smaller Target Server Mouse Pointer IP Reach is not accepting my mouse IP Reach Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens like the NT log on screen TARGET SERVER PROBLEMS When I reboot a Target Server through IP Reach from a Remote PC I cannot access the Target Server s BIOS It seems IP Reach is
93. rs you can obtain better IP Reach mouse synchronization at login screens by using the Windows registry editor to change the following settings Default user mouse motion speed 0 mouse threshold I 0 mouse threshold 2 0 Windows 2000 ME Settings On target servers running Microsoft Windows 2000 ME set the mouse pointer acceleration to none and the mouse motion speed exactly to the middle speed setting These parameters are found in Control Panel Mouse 8 IP REACH USER MANUAL Windows 95 98 NT Settings On target servers running Microsoft Windows 95 98 NT set the mouse motion speed to the slowest setting in Control Panel gt Mouse Motion Linux Settings On target servers running Linux graphical interfaces set the mouse acceleration to exactly 1 and set threshold to exactly 1 As mentioned above please ensure that each target server running Linux is using a resolution supported by IP Reach at a standard VESA resolution and refresh rate Each Linux target server should also be set so the blanking times are within 40 of VESA standard values To check for these parameters Go to the Xfree86 Configuration file XF86Config Using a text editor disable all non IP Reach supported resolutions Disable the virtual desktop feature which is not supported by IP Reach Check blanking times 40 of VESA standard Restart computer Note In many Linux graphical environments the command lt Ctrl Alt Plus gt
94. s left to the default name IP Reach then the identifier will simply be IP Reach If another name is entered as an alternative to the default name IP Reach then the identifier will be IP Reach lt name gt where lt name gt represents the alternative name entered on the Network Configuration screen NAS PORT TY PE The value ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 STATE If this request 1s in response to a ACCESS CHALLENGE the state data from the ACCESS CHALLENGE packet will be returned PROXY STATE If this request is in response to a ACCESS CHALLENGE the proxy state data from the ACCESS CHALLENGE packet will be returned IP Reach sends the following RADIUS attributes to the RADIUS server with each accounting request ATTRIBUTE DATA SESSION TYPE Either START 1 for log in or STOP 2 for log out SESSION ID A string containing a unique session name The name is in the format of lt NAS IDENIFIER gt lt user IP address gt lt number gt where lt NAS IDENTIFER gt is the string from the NAS IDENTIFIER attribute lt user IP address gt is the IP address of the user s remote PC and lt number gt is a unique sessions number Example IP Reach 192 168 1 100 122 USER NAME The user name entered at the login screen NAS IP ADDRESS IP Reach s IP Address NAS IDENTIFIER If the IP Reach unit s name entered at the IP Reach Admin Console on t
95. s whether the current remote connection is protected by encryption Encryption requirements are set during IP Reach configuration see Chapter 4 When an IP Reach device is configured for No encryption or SSL Authentication NO data encryption the Security Indicator is represented on the Status Bar as an open lock When SSL authentication data encryption or SSL authentication SSL encryption is selected the Security Indicator is represented on the Status Bar as a closed lock Concurrent Connections Indicator Indicates if multiple remote users are currently connected to the same IP Reach path showing one icon for a single connected user and two icons if two or more users are connected Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration screen see Chapter 4 or set per individual user in the Concurrent Access Mode setting on the User Account Settings screen see Chapter 4 Lock Key Indicators Indicates the status of the current Target Server with respect to the activation of the Caps Lock Num Lock and Scroll Lock keys If these keys are enabled on the Target Server being viewed this affirmative status will be reflected on the Status Bar as indicated CHAPTER 3 RARITAN REMOTE CLIENT RRC 29 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP Reach unit see the previous section Establishing a Connection the Navigator entry corresponding to
96. sername amp Password Profiles Entered on IP Reach by System Administrator Match Found Login Entry Match NOT Found User Name amp Password Login Entry User Name amp Password does not exactly matches a user profil match any user profiles in the IP Reach database in the IP Reach database y p IP Reach Database Permissions Used See Figure 54 User Authentication Request Sent To RADIUS Server Query for matching User Name and Password Accounts Settings Screen END OF AUTHENTICATION Match Found Login Entry User Name amp Password exactly Match NOT Found matches a user profile in the RADIUS database Login Attempt Rejected END OF AUTHENTICATION RADIUS Accepts or Challenge RADIUS Sends Challenge Query Challenges See Figure 75 amp 76 D back to user Acceptance RADIUS Database Used Acceptance after Challenge RADIUS Permission Authorization RADIUS Database Used Challenge Response Attributes are primary RADIUS Permission Authorization Not Accepted END OF AUTHENTICATION Attributes are primary Login Attempt Rejected END OF AUTHENTICATION END OF AUTHENTICATION 64 IP REACH USER MANUAL Controlling IP Reach User Permissions via RADIUS FILTER ID IP Reach recognizes and in some cases requires optional FILTER ID RADIUS attributes that are returned by the RADIUS server These returned attributes communicate permissions for each user which override default permissions set for all RADIUS users u
97. sly press the keys Ctrl Alt S This will force a realignment of the two mouse pointers If you have carefully followed the Configuring Target Servers directions found in Chapter 2 and the mouse pointers still remain out of sync click on the Auto Sense Video button on the RRC Toolbar Full Screen Mode Raritan Remote Client s full screen mode maximizes the screen real estate available to RRC for displaying the remote desktop by removing window borders toolbars status bars and the RRC Navigator This option is particularly useful for viewing a Target Server whose video resolution is equal to or greater than the video resolution setting of the PC on which RRC is running for example viewing a 1028x768 server on a 1028x768 PC N E sm Ages ebek ci Shuas Hotepad Bn sua Full Screen Mode View To toggle full screen mode click on the full screen mode icon in the RRC Toolbar or press the hotkey combination Ctrl Alt F To exit full screen mode press the hotkey combination Ctrl Alt F CHAPTER 3 RARITAN REMOTE CLIENT RRC 31 Selecting Servers with a KVM Switch Two buttons allow users single click access to the On Screen User Interface OSUI provided by your KVM Switch The Enter OSUI and Exit OSUI buttons on the RRC toolbar have been provided to simplify the use of IP Reach in conjunction with KVM Switches The steps below configure RRC to properly interoperate
98. st be entered into the device s connection profile Closing a Remote Connection When you would like to terminate your connection to an IP Reach unit simply right click on the device entry in the RRC Navigator and select Disconnect CHAPTER 3 RARITAN REMOTE CLIENT RRC 27 RRC Toolbar and Shortcuts ER ta BEK 6 o LE A TP Raritan Remote Client Toolbar The RRC Toolbar provides convenient one click access to the most commonly used features and parameters of Raritan Remote Client BUTTON BUTTON NAME HOTKEY FUNCTION A New Profile Ctrl Alt C Disconnects the Remote PC from IP Reach ending a remote communication session a Connection Ctrl ATE P gt Opens Modify Connection Properties dialog box to manually adjust bandwidth Properties correlated options Connection Speed Color Depth etc n Video Settings Opens the Video Settings dialog box to manually adjust video conversion parameters Synchronize zCtrb ATE S In dual mouse mode forces realignment of Target Server mouse pointer with Raritan Mouse Remote Client mouse pointer Refresh Screen Ctrl AIt R Forces refresh of video screen une lt Ctri Alt A gt Forces refresh of video settings resolution refresh rate Video Settings Enter On Screen N A Accesses On Screen User Interface of connected KVM switch Menu Exit On Screen Menu Deactivates On Screen User Interface of connected KVM switch Send Ctrl Alt Del lt Ctrl Alt D
99. stry editor and changing the following settings default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 SOLUTION To access a Target Server s BIOS first temporarily de select the Sense video mode changes automatically checkbox in the Video Settings window accessed with the Video Settings button on the IP Reach toolbar Video auto sensing slows remote viewing of the reboot process and makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC because auto sensing tells IP Reach to work constantly to keep up with the Target Server s feverishly changing video screens during reboot De selecting the auto sense checkbox frees IP Reach to accept and convey BIOS access keystrokes It also aides in the quick interpretation of rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access APPENDIX E TROUBLESHOOTING IP REACH PROBLEMS 1 SOLUTION There is no control and no frame An internal serial data cable which connects the frame grabber card to grabbing activity occurring IP Reach the motherboard of IP Reach may have become disconnected Contact seems to have locked up I cannot power down IP Reach Raritan Technical Support for assistance The main power switch for IP Reach is on the back of the unit To turn off IP Reach hold the power key down for a few seconds To turn IP Reach back on press the power button again Afte
100. tects available bandwidth users can use the Connection Speed setting to manually inform IP Reach of a bandwidth constraint whereby IP Reach adapts its behavior and simply refrains from even attempting to consume more than the available bandwidth Color Depth For most administrative tasks server monitoring reconfiguring etc server administrators do not require the full 24 bit or 32 bit color spectrum made available by most modern video graphics cards Attempting to transmit such high color depths then would waste an enormous amount of precious network bandwidth Instead IP Reach can dynamically adapt the color depth transmitted to remote users in order to maximize usability in all bandwidth constraints e Progressive Update option The extremely innovative P Reach feature of Progressive Update can enormously increase usability in constrained bandwidth environments When Progressive Update is enabled IP Reach first sends an image of the remote desktop at lower color depths and then provides higher color depth images as bandwidth allows 36 IP REACH USER MANUAL This option is very similar in philosophy as the common World Wide Web notion of interlaced GIF files Note When Color Depth is set to Auto Select Color default Progressive Update is automated IP Reach will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections Internet Flow Control Many public W
101. tents TR Series 1 IP Reach unit 1 IP Reach TR Series Quick Installation and Setup Guide 1 IP Reach User Manual 1 Raritan Remote Client software CD ROM 1 Raritan Remote Client software license certificate for five named users 10 named users for Model IPR TR364 1 Rackmount Kit 1 Power Cord 1 RJ11 telephone cord N CCP20 coaxial cables N CCP20F coaxial cables N number of ports M Series 1 IP Reach unit 1 IP Reach TR Series Quick Installation and Setup Guide 1 IP Reach User Manual 1 Raritan Remote Client software CD ROM 1 Raritan Remote Client software license certificate for five named users 1 Rackmount Kit 1 Power Cord N CCP20 coaxial cables IP REACH USER MANUAL CHAPTER 2 INSTALLATION T Chapter 2 Installation Configuring Target Servers Before installing IP Reach you must first configure any target servers that you wish to access via IP Reach in order to ensure optimum performance as outlined below Note that the following configuration requirements apply only to target servers not to the computers that you will be using to access IP Reach remotely see Chapter 1 Introduction Terminology Server Video Resolution For optimal bandwidth efficiency and video performance target servers running graphical user interfaces such as Windows X Windows Solaris and KDE should be configured with desktop backgrounds set to a predominantly solid plain light col
102. the IP Reach unit will expand to show all ports on the IP Reach enabled for remote access x o Raritan Devices E a 3 E Atlanta 132 158 50 252 E Es Dallas Modem 469 555 2511 Es Huntsville 192 168 50 199 a By P Reach 192 168 50 142 a By IP Reach 192 168 50 207 a By P Reach 192 168 50 212 be 3 E San Francisco 132 168 50 139 ma Bl TeleReach 192 168 50 176 Lo dg ES TestLab 192 158 50 251 To establish a remote KVM console connection simply double click on the KVM path that you would like to control Upon connection IP Reach displays the real time video output by the KVM switch or server that 1s connected to your IP Reach KVM port This video is compressed and encrypted according to the configuration settings specified by the administrator see Chapter 4 Once connected to a KVM switch or a server you obtain complete low level control of the KVM console as if you were physically located next to the KVM switch or server When your mouse pointer lies within the Remote Desktop area of RRC mouse movements and clicks are transmitted to the KVM switch or remote server connected ES Raritan Remote Client Headquarters PM_IP Reach at 192 168 50 1723 Rack FilePoantServerss ER Connechon Feyboad Video Mouse Toole View Winds Help Dergzesbz xr Mla t 3 58 Hatan Devices TE Marta 122 168 50 262 ES Dalas Modem 235552511 My Documents i He EX E Favorkes Took Advanced E D s Headq
103. to automatically detect on the RRC Menu Bar select Video gt Auto sense Video Settings but a brief description of each is included here e PLL Settings If the video image looks extremely blurry or unfocused the PLL Settings for clock and phase can be adjusted until a better image appears on the active Target Server Clock Horizontal sync divider to produce pixel clock Controls how quickly video pixels are displayed across the video screen Changes made to clock settings cause the video image to stretch or shrink horizontally Odd number settings are recommended Phase Phase values range from 0 to 31 and will wrap around Stop at the phase value that results in the best video image for the active Target Server e Color Settings Gain control can be thought of as contrast adjustment Offset control can be thought of as brightness adjustment Red Gain Controls the amplification of the red signal Red Offset Controls the bias of the red signal Green Gain Controls the amplification of the green signal Green Offset Controls the bias of the green signal Blue Gain Controls the amplification of the blue signal Blue Offset Controls the bias of the blue signal Link Color Controls Makes all the gain slide adjusters move in unison when any one color s gain slide is moved and all the offset slide adjusters move in unison when any one color s offset slide is moved e Sense video mode changes automatically Deter
104. ton to finish creating the connection Establishing a New Connection To connect to a Raritan networked device simply double click on its entry in the RRC Navigator You will be asked to authenticate the device Note The default IP Reach login user name is admin with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lowercase letters To ensure security change the default username password as soon as possible If you do not see an entry for your IP Reach in the RRC Navigator follow the instructions in the Creating New Profiles section in this chapter to create a new connection profile for your IP Reach If you are having problems connecting to a Raritan device be sure to check the following e Username Password Raritan usernames and passwords are case sensitive e TCP Port If you have configured your Raritan Device to use a non default TCP Port this information must be entered into its connection profile e Firewall Settings If you are accessing a Raritan Device through a firewall that firewall must be configured to allow two way communication on TCP Port 5000 or the custom TCP Port to which your Raritan Device has been configured e Security Key If you have configured your Raritan Device to require a group security key that key mu
105. uarters 122 162 0179 D L2 EB Rack WebGenices 3 Rack FilePrintServers Kreeser Windows Task Manager E Sei Porto i Fie Options View Hep D Hunters 152 158 50 159 gt Ba esch 152 16850142 z a Ex esch 132 168 50 205 Ande rCPHHsage OPU lag History a Eg IP Reach 132 168 50 207 EE 3 5 E IP Resch 192 16850 19 pet T i p Es San Francisco 192 158 50 138 E iad E o E Tes ab 192 168 50 251 m e 3 Eg Admin B CUM Pa S KVM Path 2 b uM Pu 3 _ KM Pal t E Send Port Remote Desktop Area 30 IP REACH USER MANUAL Single Mouse Mode Dual Mouse Mode When remotely viewing a Target Server that uses a pointing device by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window The Raritan Remote Client mouse pointer generated by the operating system on which RRC is running slightly leads the Target Server s mouse pointer during movement a necessary result of digital delay On fast LAN connections however some users prefer to disable the Raritan Remote Client mouse pointer opting to view only the Target Server s mouse pointer during operation To toggle between these two modes use the lt Ctrl Alt X gt hotkey or press the Single Mouse Pointer mode icon in the RRC Toolbar Note For better alignment between the two mouse pointers in dual mouse mode click on the Synchronize Mouse button on the RRC Toolbar or simultaneou
106. ue should be adjusted e Time Zone Select the time zone in which your IP Reach unit is physically located Press lt Ctrl S gt to save changes or lt Esc gt to cancel changes and return to the Configuration Menu Saved Radius Configuration changes will not take effect until IP Reach is restarted Key Configuration Select K to add IP Reach User License Key codes increasing the total number of usernames that can be entered into the IP Reach system 56 IP REACH USER MANUAL Administer User Accounts The Add Change or Delete User Accounts screen lists all existing user accounts for IP Reach and shows if each user is currently logged in to IP Reach from a Remote PC Administrators who log on to the IP Reach Admin Console can use this screen to administer IP Reach user accounts IP Reach 132 166 30 173 Add New Users Press the letter lt A gt Add a new user to access the User Account Settings screen and add a new user profile Note IP Reach will limit the number of total users not including ADMIN that can be added to the database depending on the number of user licenses purchased Be sure to enter your user license key codes by selecting K Key Configuration in the Configuration menu Use the lt Tab gt T or lt l gt keys to select each line on the User Account Settings screen and the space bar or the lt gt or lt gt gt keys to toggle between available entries Press Enter lt Tab gt or
107. ut Console Modem Ports 1 2 Back Panel of IP Reach M Series AC Power Line Attach the included AC power cord to IP Reach and into an AC power outlet Local Admin Console Attach a PS 2 keyboard and multisync monitor to the corresponding ports in the back of IP Reach marked Admin Console Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router 12 IP REACH USER MANUAL KVM Input Ports Connect the DB25 end of an included CCP20 cable s to the KVM ports and connect the other end of the CCP cable to corresponding PS 2 keyboard mouse and VGA video ports of the KVM switches or servers to which you wish to provide remote network access KVM Output Local Access Console Ports optional Connect a PS 2 keyboard mouse and multisync monitor to these ports if you wish to have local direct analog access to the servers or KVM switches to be connected to the corresponding KVM In ports Note For IP Reach Model M2 the Local Access Console attached to a KVM Out Port will view the KVM switch or server attached to the corresponding KVM In Port number For example the User Console attached to KVM Out Port I will view the KVM switch or server attached to KVM In Port 1 Dedicated Modem Port optional IP Reach M Series models feature a dedicated modem port By attaching a standard external serial modem to this port users may retain remote access to IP Reach when the LAN WAN
108. ware and PC Share permissions Example 2 If the Default RADIUS permissions option is set to None must use RADIUS attributes and the RADIUS server returned a FILTER ID attribute with the string IP Reach NAP then the user would have network access administrator and PC Share permissions The user would not have serial console access privileges Note When the Default RADIUS permissions option is set to None must use RADIUS attributes RADIUS user access to IP Reach will be denied unless the FILTER ID is used to grant the user permissions Note To maintain backward compatibility with the existing Raritan installed base IP Reach also supports the same FILTER ID attributes prefaced by the string TeleReach Therefore if you have upgraded your TeleReach firmware to IP Reach you need not reformat your RADIUS permissions APPENDIX B RADIUS SERVER SETTINGS 65 RADIUS Attributes Generated by IP Reach IP Reach sends the following RADIUS attributes to the RADIUS server with each access request ATTRIBUTE DATA USER NAME The user name entered at the login screen USER PASSWORD In PAP mode the encrypted password entered at the login screen CHAP PASSWORD In CHAP mode the CHAP protocol response computed from the password and the CHAP challenge data NAS IP ADDRESS IP Reach s IP Address NAS IDENTIFIER If the IP Reach unit s name entered at the IP Reach Admin Console on the Network Configuration screen i
109. ways available even if the network is down IP Reach works independently of a Target Server s hardware operating system or application software accessing a Target Server s main input output devices keyboard video and mouse Consequently any hardware that supports standard PC keyboard interfaces standard PC mouse interfaces and standard PC video VGA can be used with IP Reach Each IP Reach ships with one copy of IP Reach Control software TRC This remote access software runs on any Remote PC with a Windows 98 operating systems and communicates over Internet LAN WAN or dial up modem with IP Reach software on the IP Reach unit With TRC installed the Remote PC is like any other user console in your KVM configuration but it can be located anywhere around the corner or around the world Currently Raritan supports the use of IP Reach with all Raritan KVM Switches that feature an On Screen Display Paragon MasterConsole MX and MasterConsole II Nothing complements IP Reach better than a Raritan KVM Switch especially Paragon In theory however IP Reach can be used with any KVM switch that features an On Screen User Interface menu for access to switching functions Yes IP Reach features a special Direct Analog User port for direct access to the KVM configuration This pass through port provides an additional local access point which is especially important for single user switches or for providing critical access to serv

Download Pdf Manuals

Related Search

Related Contents

INFOS PRATIQUES déchETS - Métropole Rouen Normandie  BaseStation 3200 Quick Start Guide  LDCN - Nuclear Waste Management Organization  OUTSTANDING SAFETY.    da monofolha  Operator Instructions 2 – 8 Notice D´Emploi 9 – 15  Fujitsu Siemens Celsius 442 (LKN:FKR-547515  Fiche-Technique  Trust MI-7700R  

Copyright © All rights reserved. Failed to retrieve file