User Manual - Crystal Digital Concepts Pvt. Ltd.
Contents
1. 20 05 07 AT 09 46 59 CHECK OUT NO 20 05 07 AT 11 49 41 1 202 202 1 0895688 20 05 07 09 50 36 8 0 5 8 00 d Local Calls 0 Time 0 Units 0 Amt 0 00 STD Calls 1 Time 36 Units 5 Amt 8 00 STD Calls 0 Time 0 Units 0 Amt 0 00 Total Calls 1 Time 36 Units 5 Amt 8 00 CRYSTAL 40ZX Ver 2 00 74 CRYSTAL 40ZX USER GUIDE PRINT OUT OF GLOBAL PERSONAL DIRECTORY Dial us 716 GLOBAL DIRECTORY AS ON 20 05 07 Sun AT 11 17 10 01 1 27923766 201 10 02 2 22792267 202 10 03 1 27949260 203 10 04 3 27923982 201 10 05 2 32905268 203 10 06 SANJAY 11 01 1 9811114477 205 11 02 4 9811123123 204 11 03 4 9811121221 204 11 04 1 9891112211 204 11 05 4 09897554466 205 11 06 PAWAN 01 01 4 456456456 201 01 02 1 07897897898 210 01 03 3 08528528525 207 01 04 2 0852085208 201 01 05 2 32040861 204 01 06 ANIL PRINT OUT OF LCR TABLE Dial 717 3 From main password SMDR REPORT 9 LEAST COST ROUTING LCR AS ON 2 05 07 Sun AT 14 17 LOC JN NO NUMBER LOC JN NO NUMBER 00 1212 1 01 1212 2 02 1212 3 03 1212 4 04 1212 5 05 1212 6 06 1212 7 07 1212 8 08 1212 9 09 3434 01 10 11 12 13 14 15 75 CRYSTAL 40ZX USER GUIDE PRINT OUT OF EXTENSION PARAMETERS 1 Dial Ld 71521 EXTENSION PARAMETERS AS ON 20 05 07 Sun AT 11 42 F5 F6 F7F8F9F10F11 FO F1 TRUNK ACCESS F2F3F4 EXT 1234567890 NO DN DN DNDNDNDNDNDNDNDNDNDN 201 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 202 8 38 YYYYYYYYYYYYYYYYYYYY N 6 1 28 88 3 YYYYYYYYYYY2. 46 FLEXIBLE NUMBERING You can allocate any 1 2 3 or 4 digit number to any extension For example You can programme Extn 201 as 4100 Extn 202 as 5022 Extn 203 as 48 etc 52 Refer to programmers guide for setting of above 1 Digits 2 amp 3 reserved specially for extn numbers can be usedfreely 2 Digits 1 4 5 6 7 and 8 are used in feature codes and should therefore be avoided as first digits for office mode though they can be used 3 Ifyou programme any extn with 1st digit same as any feature code then that feature code will now start with x Example If you programme any extn as 41 then call pick up shall become x 4 Similarly if any extn is set as 629 then jn numbers CRYSTAL 40ZX USER GUIDE will start with 61 62 If first digit of any extn is 1 or 8 then password will be by 89 XXXX 4 Following extn numbers are reserved by the system 39 399 3990 to 3999 These can not be assigned to any extn 5 If you shall be using a mix of 2 3 4 digit nos then number having starting common digits cannot be assigned to any other extn For example If 2022 is used for one extn then 202 cannot be used for any other extn Similarly if 2102 is used then 210 or 21 or 2 cannot be used 6 Same number cannot be assigned to two ports 7 After setting flexible number any extn programming must be done using revised extn numbers 47 PAGING A paging port is provided
3. If you have any KTS installed you can check the name programmed against any extn To do so dial from dial tone from any KTS instrument i 16904 Extn number The name shall be displayed on the LCD display 14 ABBREVIATED DIALING 20 Abbreviated memory dialing lets you dial outside number using only 5 digits instead of having to remember the whole number Each extension can store up to 9 groups of telephone numbers with 5 numbers in each group in their personal memory banks The numbering scheme of this bank is as follows CRYSTAL 40ZX USER GUIDE Group Number 01 09 ER Number 1 5 88011 88012 Group 1 3 88015 88021 88 02 2 Group 2 i 88025 88 09 1 88 092 Group 3 88095 Each group also be assigned with user name Whenever there shall be an incoming call from any number programmed in the personal global memory bank the name corresponding to this number shall be displayed on the CLIP phone Further against each external number of the above bank you can define an extension number for CLI Based Call Routing feature 14 1 Storage of Telephone Number To store an external number dial from dial tone 18 Group No 01 09 Loc No 1 5 Jn No 1 0 External No Call Routing Extn No Ex e 01127949260 is to be stored at loc 88011 e It should be dialled out from jn 62 e Any incoming call from this number should be forwarded to extn 204 21 CRYSTAL 4
4. NOTE Do not pause for more than 5 seconds between digits when dialing After you finish dialing you must wait for 5 sec before you dial any facility code e g to transfer a call to another extension etc CRYSTAL 40ZX USER GUIDE 7 USERS PROGRAMMABLE FEATURES Following features modes can be accessed or changed by any user provided he knows the users password All printing commands b Day Night Auto mode chageovers C Forced call disconnector To enter users programming mode dial users password PS 891111 Now you can change access above features To come out of programming mode Dial 0 NOTE Above password of 1111 can be changed from the main programming mode 11 CRYSTAL 40ZX USER GUIDE 8 INCOMING TRUNK LINE HUNTING ROUND ROBIN Your system can be programmed such that incoming P amp T calls shall ring directly on the subscriber telephones 8 1 Round Robin Patterns 12 A ROUND ROBIN The incoming calls shall land directly on the subscriber telephones as per instructions programmed into the system If an incoming call is not answered within five rings then the next extn as programmed will ring or will hear call waiting tone if busy A maximum of 5 subscribers can be programmed to ring in a cyclic manner for each junction B DELAYEDSIMULTANEOUS On an incoming call the 1st extn shall ring If this extn does not respond within 5 rings then all balance extns of that group will st
5. 2 3 3998 304 4 5 Total Calls Calls Calls Calls NUMBER 27923985 19 05 07 123567788 19 05 07 9876543210 19 05 07 27923766 19 05 07 27921267 19 05 07 3 Time 87 0 Time 0 0 Time 0 3 Time 87 DUR RATE UNITS AMOUNTREM 33 180 0 1 1 20 d 6 INCOMMING CALL INCOMMIG CALL 180 0 1 1 20 d 180 0 1 1 20 d 3 3 60 0 Amt 0 00 0 0 00 3 Amt 3 60 CRYSTAL40ZX Ver 2 00 PRINT OUT OF ALL STD CALLS Dial 7112 SMDR REPORT TYPE WISE LISTING FOR STD CALLS AS ON 19 05 07 SAT AT 15 36 304 304 201 201 3998 3999 277 277 3998 304 3998 3999 1 2 3 4 3998 3999 5 6 7 01202456789 19 05 07 022542562568 19 05 07 01141415252 19 05 07 01414153 19 05 07 022546879 19 05 07 02225633698 19 05 07 01147474758 19 05 07 0 Time 3 Time 0 Time 3 Time RATE UNITS AMOUNT REM 8 0 4 6 80 d 8 0 3 5 60 d INCOMING MISSED CALL INCOMING MISSED CALL 8 0 5 8 00 d INCOMMING CALL INCOMMING MISSED CALL 0 Amt 0 00 12 Amt 20 40 0 Amt 0 00 12 Amt 20 40 CRYSTAL 407 Ver 2 00 70 CRYSTAL 40ZX USER GUIDE PRINT OUT OF ALL ISD CALLS Dial 7113 SMDR REPORT TYPE WISE LISTING FOR ISD CALLS AS 19 05 07 SAT AT 16 34 1 227 227 3 2 304 304 1 3 201 201 4 0023456789 00552255668 008956856265 19 05 07 15 32 19 19 05 07 15 34 17 19 05 07 15 35 20 Calls 0 Calls 0 Calls 3 Calls 3 Time Time Time Time 1 7 12 16 40 1 7 11 15 20 d 1 7 1
6. can be taken out when desired Note Crystal system shall allow outgoing calls by virtual extension s as per the class of service amp Jn access as programmed for extension port 231 52 DOOR PHONE 58 You can attach a Crystal Door phone with Crystal PBX system optional Door Phone Sensor card attachment is required for this Whenever a visitor shall press the D P switch upto five extensions can be programmed to ring in a rotational simultaneous pattern Any ringing extn going off hook shall be connected with the visitor The ringing pattern of D P ring is different from that of Extn Jn ring If you want to connect with the D P even when the switch is not pressed dial from any extn 171 If there is a D P ring on any CLIP phone 0008 DOOR PHONE RING shall be displayed If desired you can change this display message to any other desired name reff prog manual CRYSTAL 40ZX USER GUIDE S3 SECURITY SENSOR If the above D P Sensor card is installed you can install a sensor with the Crystal PBX system Whenever there is panic situation and the sensor is activated crystal PBX shall dial out any of the free 1st three numbers of global location 88101 88103 When the called number responds he shall get a repeated message as feeded in voice bank 9 of the VDC card for 45 seconds After panic situation is restored to reset panic dial from User Password 855 Note An optional Auto Oper
7. 1 Auto redial will stop whenever your extn is busy amp shall resume back as soon as it goes free 2 Number of attempts for Auto Redial High end Low end can be programmed seperately reffer prog manual 3 Auto redial has to be allowed to required extns from the class of service programming 4 Only one number can be requested for auto redial ata time 5 The system uses the same trunk type used earlier If the no was dialed on group 0 the system shall take one of the group 0 trunks for auto redial If the no was tried on some selected trunk the system uses the same trunk 6 Auto redial may fail in following cases 31 CRYSTAL 40ZX USER GUIDE a Junction line condition is very poor with lot of noise b Called party lifts his handset immediately when his telephone rings i e the EPABX does not get a chance to receive any ring back tone from the P amp T The ring back tone from the telephone exchange is not of standard frequency and timings or if there is a musical caller tone instead of normal RBT 222 Alternate Number Redial If a company has 2 or more lines you can utilize this feature To do so 1 Programme the numbers in 1st there levels of any personal global memory bank group 2 Enable alternate number redial feature reff prog manual Now whenever you make an out going call and on getting busy tone if you dial or 711 Crystal PBX shall search this number in the complete global perso
8. 2 If your instrument is provided with a flash key enquire the timing of key from your system manager dealer If it is below 100 milliseconds do not use this key it shall be ignored by the system You may use the cradle switch for HF If the timing is between 100 900 msec you may use this flash key for HF 3 If while transferring a P amp T call you press any wrong code extn no do not panic You can HF anytime You shall come back in speech mode with P amp T call Now proceed again CRYSTAL 40ZX USER GUIDE 6 MAKING CALLS 6 1 Internal calls When you pick up your phone you will hear internal dial tone then Dial extension number Extensions are numbered 201 onwards 6 2 External Calls Dialing 0 5 automatically gives you an free outside line by rotation The public dial tone will be different from the internal tone on your CRYSTAL system So to make an outside call DIALO Wait for trunk dial tone Dial the required external number If for any reason you want to use a specified exchange line to make call DIAL XX Where XX is the number of the exchange line i e 61 for line no 1 62 for line no 2 and so Wait for P amp T dial tone i Dial the required external number 10 Instead of getting trunk dial tone if you get A CRYSTAL ERROR TONE This means that your extension is locked from making that type of call B CRYSTAL ENGAGED TONE It indicates that the junction number is busy
9. CRYSTAL 40ZX USER GUIDE 12 CALL PICK UP 12 1 Internal call pick up If any other extension phone is ringing for an internal call to answer it from your non ringing phone Dial 76XX Where XX is the extn number of the ringing phone 12 2 Common Call Pick up If any other extension in your hunting group is ringing to pick it up from your extension Dial 4 You shall be connected to the calling extension NOTE Alarm call ringing on a particular extn cannot be picked by any other extn 13 EXTENSION NAME You can programme the user name for each extension If your CLIP phone supports Alpha Numeric display ie Name and Number both name and number of the caller shall be displayed for any extn to extn call 13 1 Programming Of User Name 18 To programme the user name of some other extn dial from dial tone 19 Extn H w Port 1 Name max 16 Digits To programme user name of self extn dial 12 Name CRYSTAL 40ZX USER GUIDE The alphabets against each number in a normal Push Button Telephone are as follows Ex To set Anil for extn 201 dial AN I L 19 014 1 2 66 444 555 Note Itthe alphabets are on the same digit than press to copy the 1 st alphabet to next location ie 2 2 A 2 B 22 C Ex ABC Will be A B C 2 2 22 AAA will be A A A 2 19 CRYSTAL 40ZX USER GUIDE DEEPAK will be D E E P A K 3 3 3 7 2 55 13 2 Checking Of Extn Name
10. CRYSTAL system you can have 80 such virtual exten sions starting from 3900 to 3979 Each extension can be alloted a 4 digit password Now whoever is alloted this extn no password can make a DOSA call in the normal DOSA call procedure The call shall be stored in the ASMDR buffer For extn password setting refer to programmers guide Example Suppose password for virtual extension 3900 is set as 5432 Now any client who is given this extn no password can make DOSA call by 1 3900 5432 45 EXTERNAL CALL FORWARDING With this facility whenever there is an incoming call on a Jn set for ECF mode the system shall seize that junction plus a 2nd Jn amp dial out the programmed number from the 2nd Junction line The caller shall first get a ring back tone for 2 sec followed by music for 5 sec and then he shall be connected to the 2nd junction Similar to DOSA call any party can extend the call after 30 sec by dialing any digit from 0 to 9 or disconnect by dialing st You can also change the external number to be dialed out from the 2nd Jn from a remote end as follows Dial Jn no set for ECF mode You shall get EPABX ring back tone for 3 sec During this ring back tone Dial 1 users password 51 CRYSTAL 40ZX USER GUIDE You shall get programming tone Now Dial 523 X YYY Where X is 1st Jn line number set for ECF mode YYY is the number to be dialed through second jn To disconnect Dial
11. Y display You can now type in the next required programming If you programme in any wrong code you will get a N display Example To allow STD dialling to all extension s type P94 22 CRYSTAL 40ZX USER GUIDE S0 EXTENSION ECF If you shall be going out of your office you can set as such that any external call coming on your extension via DID or by Auto CLIP Based Routing shall be directly forwarded to your new destination number To do so 1 Programme your desired new destination number on personal memory location 88002 2 When leaving your table dial from dial tone 727 you shall get a broken dial tone Ex If you desire your calls to be forwarded on 93230000 dial 180020 93230000 727 Now wherever there is a direct incoming call on your extn Crystal PBX shall seize a free jn the 0 group amp dial out your new number Once you are connected with the caller you can extend or disconnect the call on DOSA concept To cancel dial us 720 S1 VIRTUALOFFICE You can use the 80 Virtual Extensions 3900 3979 as virtual office extensions also Eighty such PBX users can make outgoing calls using the virtual extension number and password alloted to them To make on outgoing call dial 111 Virtual Extn No Password Go off Hook after getting confirmation tone You can now make one outgoing attempt 57 CRYSTAL 40ZX USER GUIDE A printout of these calls made by any virtual extn user
12. call by Flash 1 Whenever you dial flash 1 the current call will go on hold amp you shall be connected to the new call You can toggle any number of times by flash 1 between the two calls CRYSTAL 40ZX USER GUIDE 11 CALLTRANSFER 11 1 Internal Call Transfer When you are talking to an internal extension and wish to transfer the call to another extension HF amp dial the desired extension number where the call is to be transferred Wait for extension to answer Hang up The call is transferred 11 2 External Call Transfer 8 When you talking to an outside number and wish to transfer the outside call to another extension Hook flash You shall get acceptance beep Dial extn number Outside party goes on hold and gets music tone and you shall get ring back tone Replace handset The call is automatically transferred to the desired extension In case the called extn does not respond within 30 secs the call shall revert back to you Alternately Dial the desired extension number where the call is to be transferred Outside party automatically goes on hold and gets a music tone Wait for the extension to answer Announce the call Hang up The call is automatically transferred A Incase the called party Internal extension does not want to talk with the P amp T line and hangs up you will be automatically connected back to the outside line 15 CRYSTAL 40ZX USER GUIDE B In case t
13. facility HF and Dial 7 While ring is going to the called extn Hang up To cancel any of above auto call back dial 70 CRYSTAL 40ZX USER GUIDE 16 CLI BASED AUTO CALL ROUTING Provided you have a CLIP card installed in your system you can utilize this feature for direct landing of incoming call s on desired extension w out any operator assistance For a 104 30 system a total of 1800 external numbers 2160 for 24 38 system can be programmed in personal global bank Against each of these 1800 numbers you can programme any extension number Now whenever there is an incoming call CRYSTAL system shall search this entire bank of 1800 numbers If the incoming number matches with any of these 1800 numbers it shall then check for the extn number programmed against this external number and accordingly forward the call directly to this extension 17 DISPLAY OF NUMBER NAME ON THE CONSOLE If you have DSS 30 and have programmed caller names in the personal global memory you have an option for display of either the caller number or the name on any incoming call refer prog manual for this 18 VIEW OF INTERNAL EXTERNAL NUMBER OF A BUSY EXTN If you have a CLI KTS phone and if any extn is busy you can know the internal external number be it incoming outgoing with which that extn is busy To view from a KTS Dial You can now view the number in the message folder 25 CRYSTAL 40ZX USER GUIDE T
14. in the Pigeon system to which you can connect any amplifier input To announce through this port e Dial 3998 You shall get ringback tone for 5 sec and music shall be heard on the paging speakers Now you can make your announcement When paging port is not being used you may get a slight hum in the paging speakers You can route the supply wires of the amplifier through the relay port to eliminate the humming To make an announcement First switch on the relay by 165 Make your announcement 53 CRYSTAL 40ZX USER GUIDE Switch off the relay by 166 For paging without music dial 87 48 PROGRAMMABLE MUSIC ON HOLD MODULE In fixed systems you can attach an optional MMOH module in which you can record voice music of your choice which shall be replayed whenever an external internal caller is put on hold 48 1 Connecting the module 54 1 Remove the 2 pin shorting cap Near the music transistor 2 Connect the 3 pin cable of the MMOH card to the 3 pin connector near the music transistor 3 Connect the 2 pin connector of the MMOH to any speaker output of a tape recorder with the help of the provided EP cable 4 Start play back of music from the tape recorder 5 a Press SW1 b Now Press SW2 c Release SW2 keep SW1 pressed 6 Release SW1 within 55 secs 7 Remove jack 8 Press and then release SW2 once to reset the 9 Now try the music on hold NOTE If the musi
15. more than one rooms These guests can not only call service group extensions but can also call each other 45 CRYSTAL 40ZX USER GUIDE 3 Service group 9 Group This group of extensions includes hotel staff and management Any extension can call this group and this group can call any other extension For assigning of groups refer to programming manual 40 2 Floor Service destinations You can set a room service extn seperately for each floor Access code for room service for all floors shall be same default 38 but the ring shall go to corresponding room service extn depending on the caller s floor For example If room 210 on second floor calls for room service ring should go to the room service extension on second floor Similarly if room 415 on fourth floor calls for room service ring should go to room service extension on fourth floor This helps the hotel management staff to address to guest calls in more efficient and quicker manner This feature is also known as floor service In this e Each extn is assigned a floor group e Each group of floors is assigned a service extension and e Room floor service access code is defined For this refer prog manual 40 3 Check in and Check out 46 Whenever any new guest shall arrive check in function is performed to help normal tasks like e Room status changed to occupied e Class of service ISD STD Local opened as per 94 programming of that extn
16. 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 D Day N Night F5 CB Proorammed Amount F6 CB Current Amount 1 0 Off F10 ACD For IC Calls 11 ACD Warning Only F13 Call Pick up Group F14 Hunt Group F15 Voice Mail Port P1 IR BI Raid P2 Trunk Call DISA Call 76 CRYSTAL 40ZX USER GUIDE PRINT OUT OF EXTENSION PARAMETERS 2 Dial 715 22 EXTENSION PARAMETERS2 AS ON 19 05 07 Sat AT 16 57 01 201 ANIL PRAJAPATI PARTY1 1 02 202 AJAY SHARMA SERVICE 0 03 203 JOSHI JI PARTY2 2 04 204 DEEPAK GUEST 2 PRINT OUT OF SYSTEM PARAMETERS Dial 7151 Following details are given in this print out All timer setting On line off line Printer setting Relay port setting Auto Day Night Setting Auto redial Setting User password Last buffer clear Date time Record stored in the buffer Record free in the buffer Program last Exited Last loaded Date time Floor service Extn no 4 d OO P on 0oTrrrrvrvrvrvrwr Pilot Group setting Feature table Allowed Denied list 77 CRYSTAL 40ZX USER GUIDE PRINT OUT OF VIRTUAL EXTN PASSWORD Dial 7158 VIRTUAL EXTENSION PASSWORD AS ON 19 05 07 Sat AT 17 08 VIRTUAL EXTENSION PASSWORD VIRTUAL EXTENSON PASSOWRD 3900 1234 3901 4321 3902 222
17. 0ZX USER GUIDE Dial 18 01 1 2 01127949260 204 To dial out this number simply dial 88011 Note 1 If you do not want any call routing Extn no then simply dial after 2 If you are not particular to dial out a stored number on any specific junction line you may programme junction number as 0 or 5 In such case on dialing 88011 or 88012 etc your stored number shall be dialed out on any free Jn line in 0 group or in 5 group You cannot store any number specifically on junction number 60 and 65 14 2 Global Dialing Apart from personal memory bank there is a central memory pool of 90x5 450 numbers at location 88101 to 88995 which can be commonly accessed by all extensions For storing of number in the central pool reffer programmers guide Numbers stored in the global pool termed emergency numbers can be dialed out by all extensions irrespective of their class of service Further this global pool can be divided into two banks 88101 to 88545 and 88551 to 88995 Now any of the above bank can be allowed denied access to any extn Reffer Prog manual 14 3 Storing Of Name To feed a name against any personal number dial from dial tone 19 group No 01 09 2 Name 22 CRYSTAL 40ZX USER GUIDE To feed a name against any global number dial from dial tone 19 Group No 10 99 2 Name 14 4 Checking Of The Programmed Name To check the name against any personal number dial from any KT
18. 2 16 40 d Units 0 Amt 0 00 UnitS 0 Amt 0 00 Units 35 Amt 48 00 Units 35 Amt 48 00 CRYSTAL 40ZX Ver 2 00 PRINT OUT OF ALL CALLS MADE BY AN EXTENSION Dial 712 XX where XX is the extn number SMDR REPORT 2 EXTENSION WISE LISTING OF EXT 304 AS ON 19 05 07 SAT 16 35 15 32 15 33 15 34 15 35 15 36 DUR RATE UNITS AMOUNT REM 28 8 0 4 6 80 d 11 INCOMING CALL 17 1 7 11 15 20 d 19 180 0 1 1 20 d 9 INCOMING CALL SR 2 NUMBER DATE 1 304 304 2 01202456789 19 05 07 2 3998 304 1 9876543210 19 05 07 3 304 304 1 008956856265 19 05 07 4 304 304 1 27921267 19 05 07 5 3998 304 1 02225633698 19 05 07 Local Calls 1 Time STD Calls 1 Time ISD Calls 1 Time Total Calls 3 Time Units1 Amt 1 20 Units 4 Amt 6 80 Units 11 Amt 15 20 Units 16 Amt 23 20 CRYSTAL 40ZX Ver 2 00 71 CRYSTAL 40ZX USER GUIDE PRINT OUT OF CALLS MADE THROUGH AN JUNCTION Dial 713 Jn No SMDR REPORT 3 TYPE WISE LISTING FOR TRUNK 1 AS ON 19 05 07 SAT 16 38 201 201 1 3998 201 1 3998 304 1 304 304 1 3998 3999 1 3998 3999 1 304 304 1 3998 304 1 3998 3999 1 NUMBER DATE 27923985 19 05 07 123567788 19 05 07 9876543210 19 05 07 008956856265 19 05 07 01141415252 19 05 07 01414153 19 05 07 27921267 19 05 07 02225633698 19 05 07 Calls 01147474758 19 05 07 2 Time 0 Time 1 Time 3 Time DUR RATE UNITS AMOUNT REM 33 180 0 1 1 20 d 6 INCOMMING CALL 11
19. 2 3903 1111 3904 3333 3905 4444 3906 5555 3907 6666 3908 7777 3909 8888 3910 9999 3911 0000 3912 5678 3913 90 PRINT OUT OF ACCEPTED DENIED TABLE Dial 7156 SYSTEM PARAMETERS AS ON 19 05 07 Sat AT 17 04 Class of Service 0 Class of Service 1 Index Allowed list Denied list Index Allowed list Denied list 0 022 0 0 00 1 0794301201 98 1 00 2 95012042 3 2 3 180 3 4 95 4 5 6 5 6 7 6 7 8 7 8 9 8 9 9 0 9 78
20. 3 4 5 6 7 8 9 1 This table of accepted amp denied numbers has 10 levels 0 to 9 Each level can have a maximum of 12 accepted numbers and 12 denied numbers The numbers can be from 1 digit to maximum 14 digits Any level can be assigned to any extension and an extn can have seperate levels for day night mode The accepted amp denied table shall be as follows Accepted group Denied group XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 XXO XX1 XX2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 YYO YY1 YY2 Where XX0 XX9 are ten numbers 14 digits for accepted group and YYO YY9 are ten numbers max 14 digits for denied 4 group On an outgoing call the system shall compare the dialed number with all programmed allowed denied numbers of the particular level programmed for this extn If the dialed number matches or exceeds any of the programmed no then corresponding action is taken If the dialed number does not match any of the allowed numbers then the system shall check for the denied group of numbers If any of the programmed number matches the dialed number then the dialing is denied If the dialed number does not match with any number in the accepted or denied group then dialing is allow
21. 6 flexible in terms of Jn line extn line combinations i e simply by using appropriate cards one can configure 1030 System as 2438 or 4436 or 6 34 and so on To enable above flexibility there are two types of line cards 246 type i e 2 Jn and 6 extn and 0 8 type i e 8 extn only Any type of card can be plugged into any slot Do not use 0 8 card in the Ist slot This Ist slot is reserved for 2 6 only However if 2 6 0 8 cards are used then first all 2 6 cards will be inserted followed by all 0 8 cards The numbering scheme for various options shall be as follows 1st slot 2 6 line card Jn 61 62 EXTN 201 202 206 2nd slot 2 6 line card Jn 63 64 EXTN 207 208 212 0 8 line card EXTN 207 208 212 233 234 3rd slot 2 6 line card Jn 65 66 EXTN 213 214 218 0 8 line card EXTN 213 214 218 235 236 4th slot 2 6 line card Jn 67 68 EXTN 219 220 224 0 8 line card EXTN 219 220 224 237 238 5th slot 2 6 line card Jn 69 60 EXTN 225 226 230 0 8 line card EXTN 225 226 230 239 240 CRYSTAL 40ZX USER GUIDE 4 BELLS AND WHISTLES This section describes the ringing pattern of extension phone Some of these tones will be familiar others may be new to you 4 1 Ringing patterns Your extension phone will ring with a different cadence ringing pattern depending on the type of call waiting to be answered as shown Inte
22. CALL 4 3998 3999 1 01414153 19 05 07 15 35 0 INCOMMING MISSED CALL 5 3998 304 1 02225633698 19 05 07 15 36 9 INCOMMING CALL 6 3998 3999 1 01147474758 19 05 07 15 36 0 INCOMMING MISSED CALL Local Calls 0 Time 0 Units 0 Amt 0 00 STD Calls 0 Time 0 Units 0 Amt 0 00 STD Calls 0 Time 0 Units 0 Amt 0 00 Total Calls 0 Time 0 Units 0 Amt 0 00 PIGEON CRYSTAL 407 Ver 2 00 PRINT OUT OF INCOMING MISSED CALLS Dial 712 3999 Set for Terminating more from main programming for this print out SMDR REPORT 2 EXTENSION WISE LISTING OF EXT 3999 AS ON 19 05 07 Sat AT 16 37 1 3998 3999 1 01141415252 19 05 07 15 34 0 INCOMMING MISSED CALL 2 3998 3999 1 01414153 19 05 07 15 35 0 INCOMMING MISSED CALL 3 3998 3999 1 01147474758 19 05 07 15 36 0 INCOMMING MISSED CALL Local Calls 0 Time 0 Units 0 Amt 0 00 STD Calls 0 Time 0 Units 0 Amt 0 00 STD Calls 0 Time 0 Units 0 Amt 0 00 Total Calls 0 Time 0 Units 0 Amt 0 00 CRYSTAL 407 Ver 2 00 73 CRYSTAL 40ZX USER GUIDE PRINT OUT OF SUMMARY OF CALLS MADE BY EXTN S Dial 7154 SMDR REPORT 10 TOTAL CALL AMOUNT OF ALL EXTS AS ON 20 05 07 Sun AT 10 01 29 Room No Amount Room No Amount 201 144 40 202 8 00 203 67 20 204 0 00 205 0 00 206 33 60 PRINT OUT FORMAT DURING CHECK OUT IS AS FOLLOWS SMDR REPORT 9 GUEST CALL REPORT FOR ROOM NO 202 AS NO 20 05 07 Sun AT 11 49 41 GUEST NAME MANOJ Check In Out Serial No 1 CHECK IN
23. CRYSTAL 40ZX USER GUIDE 1 INTRODUCTION This guide will help you find and learn the dialing codes sothat you can use your CRYSTAL EPABX system exactly the way you want it Take a little time to read through it and try out some of the codes on your extension 1 1 Extension Telephone Electronic push button instruments approved by DOT should be used on the CRYSTAL EPABX You may use either pulse or DTMF phone on any extension 1 2 Power Failure In case of power failure and UPS not attached to the system the EPABX operates in power fail mode Intercom operation stops and all trunks are connected to different extns directly Calls can be made from these extns Incoming calls will come on respective extns This helps to maintain communication with the outside world even during dark outs The table below shows how various extns are used as power down extns When mains returns normal operation shall resume Changeover from normal to power fail operation and back is automatic CRYSTAL 40ZX USER GUIDE 1 3 Optimum utilisation The ring and ring back tones are automatically shut off if the called party does not reply within approximately 45 seconds Similarly the dial tone busy tone are also shut off after approximately 5 seconds CRYSTAL 40ZX USER GUIDE 2 INSTALLATION amp COMMISSIONING 2 1 Requirements Installation should be done by authorised amp trained personnel only in compliance with D O T Indian Deptt of Tel
24. GUIDE 21 CALL DIVERSION If you are going to be near another extension phone rather than your own or if you wish to divert all calls made to you to your secretary s extn you can set your phone so that anyone dialing you will be put through to the other extension A call forward dial tone is always heard on the phone which has been diverted This does not mean that you cannot use it for making calls 21 1 Call Forward To divert your calls to your secretary s extension from your own extension Dial 721 XX and go on hook Where XX is the secretary s extension number to which calls are to be diverted Anyone dialing your number shall land on your secretary s extension amp the secrete Gan wir anor uio ven co your extn NOTE Whenever you lift handset you will hear call forward dial tone Anyone picking up your phone will hear this tone until the diversion is cancelled When you no longer want your calls to be diverted remember to cancel the diversion You can do this from your own phone For this Dial 70 You will hear normal dial tone 21 2 Call Forward Only if your extn is busy With this feature only when you are busy and anyone dials for your extn the call will be automatically forwarded to the programmed extn To set for above 29 CRYSTAL 40ZX USER GUIDE Dial 724 XX Where XX is the extn no where calls are to be forwarded 21 3 Call Forward If your extn goes no reply With this featur
25. INCOMMING CALL 17 1 7 11 15 20 d 0 INCOMMING MISSED CALL 0 INCOMMING MISSED CALL 19 180 0 1 1 20 d 9 INCOMMING CALL 0 INCOMMING MISSED CALL Units 2 Amt 2 40 Units 0 Amt 0 00 Units 11 Amt 15 20 Units 13 Amt 17 60 CRYSTAL 40ZX Ver 2 00 PRINT OUT OF CALLS MADE ON A PARTICULAR DATE Dial 714 Date month year SMDR REPORT 4 DATE WISE LISTTING FOR 19 05 07 AS ON 20 05 07 SUN AT 09 40 201 201 304 304 227 227 201 201 304 304 227 227 201 201 304 304 227 227 201 201 279239585 19 05 07 01202456789 19 05 07 0023456789 19 05 07 022542562568 19 05 07 Calls 008956856265 19 05 07 27923766 19 05 07 005522553668 19 05 07 27921267 19 05 07 022546879 19 05 07 34 19 05 07 4 Time 3 Time 3 Time 10 Time RATE UNITS AMOUNT REM 180 0 1 1 20 d 8 0 4 6 80 d 1 7 12 16 40 d 8 0 3 5 60 d 1 7 11 15 20 d 180 0 1 1 20 d 1 7 12 16 40 d 180 0 1 1 20 d 8 0 5 8 00 d 180 0 1 1 20 d Units 4 Amt 4 80 Units 12Amt 20 40 Units 35 Amt 48 00 Units 1 Amt 73 20 CRYSTAL 40ZX Ver 2 00 72 CRYSTAL 40ZX USER GUIDE PRINT OUT OF INCOMING CALLS Dial e 712 3998 Set for Originating more from main programming for this print out SMDR REPORT 2 EXTENSION WISE LISTING OF EXT 3998AS ON 19 05 07 Sat 16 37 1 3998 201 1 123567788 19 05 07 15 33 6 INCOMMING CALL 2 3998 304 1 29876543210 19 05 07 15 33 11 INCOMMING CALL 3 3998 3999 1 01141415252 19 05 07 15 34 0 INCOMMING MISSED
26. R REPORT TYPE WISE LISTING FOR ALL CALLS AS ON 19 05 07 SAT 16 35 SR 2 T NUMBER DATE TIME DUR RATE UNITS AMOUNT REM 1 201 201 1 27923985 19 05 07 15 31 33 180 0 1 1 20 d 2 304 207 2 01202456789 19 05 07 15 32 28 8 0 4 6 80 4 3 227 227 3 0023456789 19 05 27 15 32 19 1 7 1 2 16 40 d 4 3998 201 1 123567788 19 05 07 15 33 06 INCOMMING CALL 5 3998 304 1 9876543210 19 05 07 15 33 11 INCOMMING CALL 6 201 201 4 022542562568 19 05 07 15 34 21 8 0 3 5 60 d 7 304 304 1 008956856265 19 05 07 15 34 17 1 7 11 15 20 d 8 3998 3999 1 01141415252 19 05 07 15 34 0 INCOMMING MISSED CALL 9 227 227 3 27923766 19 05 07 15 34 35 180 0 1 1 20 d 10 3998 3999 1 01414153 19 05 07 15 35 0 INCOMMING MISSED CALL 11 201 201 4 005522553668 19 05 07 15 35 20 1 7 12 16 40 d 12 304 304 1 27921267 19 05 07 15 35 19 180 0 1 1 20 d 13 227 227 2 022546879 19 05 07 15 35 32 8 0 5 8 00 d 14 3998 304 1 02225633698 19 05 07 15 36 09 INCOMMING CALL 15 3998 3999 1 01147474758 19 05 07 15 36 0 INCOMMING MISSED CALL Local Calls 3 Time H 87 Units 3 Amt 3 60 STD Calls 3 3 i 81 Units 12 Amt 20 40 ISD Calls 3 3 d 56 Units 35 Amt 48 00 Total Calls 9 Time 224 Units 50 Amt 72 00 CRYSTAL 40ZX 2 00 69 CRYSTAL 40ZX USER GUIDE PRINT OUT OF ALL LOCAL CALLS Dial 7111 SMDR REPORT 1 TYPE WISE LISTING FOR LOCAL CALLS AS ON 19 05 07 SAT AT 16 34 201 201 3998 201 227 227 304 304 1
27. S T D facility of any P amp T line to make an outward call even when you are away from the installed site of the system Anyone making a DOSA call should know his extension number and the dynamic lock password of his extension To activate remote dialing Dial junction number set for DOSA mode You shall get music amp then DOSA beeps 49 50 CRYSTAL 40ZX USER GUIDE During the beeps in tone mode Dial 1 Extn Your extn password You shall get short beeps if your password is correct If the extension number password is wrong you shall get error tone for a short while followed by DOSA beeps again You may now make a 2nd attempt Now take 2nd Jn by 0 5 or 61 62 etc Dial external number To disconnect Dial You shall get DOSA beeps amp you can proceed again During DOSA after every 30 secs you shall get reminder beeps and after 10 Secs of the beep the call will get disconnected To extend your call dial any digit from 0 9 after the beep To disconnect between 30 secs Dial The 2nd jn will be released and you shall get acceptance beep again Now you can make a new call by dialing 2nd Jn no number If you do not wish to make a new call Dial ff again All DOSA calls are given in the print out and are marked with letter D CRYSTAL 40ZX USER GUIDE 44 VIRTUAL EXTENSION For PCO applications it is desirable to have additional extensions to be used directly by the clients In
28. S instrument 169 05 Extn H W port Group No 01 09 To Check the name against any global number dial 169 05 41 Group No 10 99 15 AUTOMATIC RING BACK If an extension is busy so that you cannot get through it you do not have to keep trying the number You can ask the CRYSTAL system to redial it automatically for you when it becomes free 15 1 Auto ring back on internal lines If you dial another extension and get busy tone to request a ring back Dial 7 Hang up When the extension becomes free your phone will ring for about 45 sec Pick up your phone The extension you require will then ring and when the user answers you will be connected 23 CRYSTAL 40ZX USER GUIDE 15 2 Ring back on exchange lines If you dial 0 5 or 61 62 to get an outside line and get busy tone meaning no outside line is available to request a ring back Dial 7 Hang up When an outside line becomes free your phone will ring Pick up your phone You will hear public dial tone You can dial the number you require without having to dial 0 5 again 15 3 Auto Ring back on No reply Calls 24 If you dial for any extn number and do not get a reply meaning that the called party is not on his table you can set for an auto ring back As soon as the called party first lifts his handset and goes on hook your extn will ring As Soon as you pick up your phone you will be connected to the dialed extension To set above
29. YYYYYYYYY N 6 1 24 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 25 88 33 YYYYYYYYYYYYYYYYYYYY 6 1 26 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 207 8 33 YYYYYYYYYYYYYYYYYYYY N 6 1 208 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 209 8 3 YYYYYYYYYYYYYYYYYYYY N 6 1 210 8 33 YYYYYYYYYYYYYYYYYYYY N 6 1 211 88 33 YYYYYYYYYYYYYYYYYYYY 6 1 212 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 213 8 33 YYYYYYYYYYYYYYYYYYYY N 6 1 24 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 215 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 216 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 27 8 38 YYYYYYYYYYYYYYYYYYYY N 6 1 218 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 219 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 20 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 221 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 222 88 3 YYYYYYYYYYYYYYYYYYYY N 6 1 223 88 38 YYYYYYYYYYYYYYYYYYYY N 6 1 224 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 225 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 26 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 227 88 38 YYYYYYYYYYYYYYYYYYYY N 6 1 2298 88 33 YYYYYYYYYYYYYYYYYYYY N 6 1 229 8 38 YYYYYYYYYYYYYYYYYYYY N 6 1 20 8 38 YYYYYYYYYYYYYYYYYYYY N 6 1 Call Budgeting FO Feature Access Level F1 Class of Service ACD Auto Call Disconnector F2 DOSA F7 CB Lock Level F3 Flash Timer F8 ACD For Local Calls F4 CB On Off F9 ACD For STD Calls F12 Call Privacies for DNDNDN DN 1111 144 0000000 11118 0 000000 111198 0 000000 222228 0 000000 222226 0 000000 222251 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000 00 0 000000
30. art ringing simultaneously Any extn going off hook will get connected to the call C IMMEDIATE SIMULTANEOUS In this mode on an incoming call all extns of the group will ring simultaneously D R ROBIN OFF In this mode only 1st extn of the programmed group will keep on ringing A junction can be set for any of the above four types of ringing pattern separately for day night mode CRYSTAL 40ZX USER GUIDE 9 PARKING CALLS This is the way of putting external calls on hold so that you can use your extension for making or answering other calls To park the external call us H F and Dial 5 You shall get back the dial tone and the call will be parked on your extension You can now for example make or answer outside call 9 1 Pick Up Of Parked Calls If you have parked 2 3 calls on your extn you can selectively pick them as follows Dial 15X where X 1 for Jn 61 2 for Jn 62 0 for Jn 60 To randomly pick any parked call dial 15 NOTE A Anynumber of external lines can be parked by dialing 5 B case if you have parked a call you may hang up your phone The call will automatically ring you back after 30 seconds Do not worry that you may forget or loose parked calls 13 CRYSTAL 40ZX USER GUIDE 10 CALL TOGGLE 14 When you are in conversation mode and hear intrusion beeps be it of an intercom call or incoming round robin call you can toggle between the present call amp the incoming
31. ator VDC card is required for this feature To feed in the panic message dial from user P W 721 9 1 Now you can record a message of 6 seconds Example This is a panic message from Please help immediately To have a replay of this message dial from user P W SS 722 91 and 722 92 59 CRYSTAL 40ZX USER GUIDE 54 VOICE FEATURES A two channel auto operator voice card can be installed in the crystal 40ZX system for auto guidance of an in comming caller Eight guidance massages can be stored in this card as follows Greeting Message Day 25 sec Day greeting message to an incoming caller Greeting Message Night 25 sec Night greeting message to an incoming coller Alarm message 6 sec Message an extn user shall get on going off hook on an alarm call Extn Busy 6 sec Message to an incoming caller when the dialed extn is busy Auto redial 6 sec When you set for auto redial the called person shall get this message until you go off hook on a Auto Redial maturity ring No reply 6 sec Message to an incoming caller when the dialled extn goes no reply Wrong Number 6 sec Message to an incoming caller when he dials any invalid number Panic Message 6 sec This message shall be played to the called person when panic is initiated 60 CRYSTAL 40ZX USER GUIDE 54 1 Suggested Format For Recording For Auto Operator 01 Greeting Day Welcome to Please dial requir
32. automatically and shall give music tone to the caller for 5 seconds After that the caller shall get D LD beeps If in this period the caller dials any extn no from his DTMF telephone the call shall go directly to that extn DISA ring is given for 30 sec If the call is not answered within this time the ring stops and the call returns to first stage The caller again gets voice message or music followed by DID beeps after which he can proceed again to try some other extn If dialed extn is busy or any invalid number or no number is dialed during the beeps or voice period the ring shall go to the round robin group of that jn and the caller shall get ring back tone till the call is answered by any extension CRYSTAL 40ZX USER GUIDE 42 DIAL BY NAME If desired you can set a 3 digit character for each extn corresponding to the users name of that extn The incoming caller on DID mode can directly reach the extn by dialling these three initials of the required extn user The character corresponding to the telephone dial pad are A B C DEE GH J K L M N O P Q R S T U V W X Y Z 3 4 5 6 7 8 9 To dial by name on DID beeps or on DID voice prompt the caller shall dial 1st three characters ANI Ex If the caller dials 2 6 4 he shall directly land on extn programmed for ANIL 43 REMOTE DIALING D O S A Provided you have two or more P amp T lines connected to your CRYSTAL system you can utilize the
33. c on hold is of very low volume then record again by increasing the volume level of the tape recorder If music on hold is too loud amp distorted then record again by reducing the volume CRYSTAL 40ZX USER GUIDE 49 COMPUTER CONNECTIVIT You can connect your EPABX system to a computer through the serial port as follows A Connect serial port of EPABX to serial port of the computer EPABX SYSTEM SERIAL PORT B Set computer parameters as following 1 Baud rate 2400 2 Parity bit None 3 Start bit 1 4 Stop bit 1 5 Databit 8 C Switch on to any serial transfer files on your computer like X talk Procom Bitcom etc Now whenever you give any print out command details shall be transferred to the computer Pin connections of the 9 pin port is as follows PinNo Specifications 1 2 3 4 5 6 7 8 9 55 CRYSTAL 40ZX USER GUIDE 49 1 Check In Check Out through PC You can do Check In Check Out through the PC also To do so type from Hyperterminal Procom type F3 1XXXY Where XXX extn no Y 1 for Check In 2 for Check Out If your command is accepted you will get a Y display To feed in the name of any extn type F 3 2 Extn No and press Enter 49 2 Programming through PC 56 You can also programme CRYSTAL 40ZX through the PC To do so type P Programming Data As soon as you type in any complete programming data you Will geta
34. e if you do not respond to an incoming call within 20 sec time the call will be automatically diverted to the programmed extn To set for above Dial 723 XX Where XX is the extn no where calls are to be forwarded 21 4 Follow me 30 If you are temporarily away from your original extn say A and you want all calls made to your original extn to ring on your new extn say B Dial From B 722 XX YYYY Where XX isthe extn to be followed i e extn A YYYY is your extn password Any call now made to A shall land on B NOTE 1 After setting for follow me extension A shall hear call forward dial tone 2 Follow me shall function only after you have changed your personal password from default 1111 To cancel From A Dial 70 CRYSTAL 40ZX USER GUIDE 22 REDIAL ON EXTERNAL LINE If you are trying any external number and if the dialed number is engaged you need not have to redial the complete number again You can ask your PIGEON System to redial the number for you To redial Dial The junction through which the number was last dialed shall be seized ON and the number shall be redialed out automatically 22 1 Auto Redial If the external called number is busy you can ask your CRYSTAL system to automatically redial the number for you On getting busy tone disconnect amp from dial tone SS Dial 711 Auto Redial Low end Dial 712 Auto Redial High end To cancel Auto Redial dial 70 NOTE
35. e New account opened for telephone calls For check in Dial user password by default 89 1111 Now Dial 3 x 1 extn number 1 CRYSTAL 40ZX USER GUIDE Similarly when any guest leaves check out function is performed to e Change room status to not cleaned e Lock extn for any outgoing junction calls e ASMDR report with summary of that extn printed For check out Dial user password by default 89 1111 Now ux Dial 3 1 extn number 2 40 4 Temporary check in and check out When any guest goes out from hotel during day time it is desirable to lock his extn temporarily till he returns This helps to avoid misuse of ISD STD local facility by hotel staff or other guests So when the guest goes out temporary check out function is performed as follows Dial user password by default 89 1111 Now Dial 3 3 extn number 2 When the guest returns back in the evening temporary check in function is performed again to restore class of service access on his extension For this Dial user password by default 89 1111 Now Dial 3 3 extn number 1 47 CRYSTAL 40ZX USER GUIDE 41 DIRECT INWARD DIALING FACILITY 1 8 With the CRYSTAL System you can set any junction junctions for receiving D I D calls Refer to programming section for setting D I D Jn 41 1 The D I S A Facility 48 Whenever there shall be an incoming ring on the D I D junction the junction shall latch
36. e mode 168 Jn no 1 and to enable it back dial 168 Jn no 2 31 CLEARING OF USER FEATURE S 40 Following features of any extension can be cleared by a single command Auto call Back Alarms Call Forwarding Follow me Do not Disturb Extension ECF To do so dial 100 CRYSTAL 40ZX USER GUIDE 32 CENTRAL RINGER There is a central ringer in the system which shall ring i During an incoming call ii When anyone is using ECF DOSA Extn ECF feature However if desired you can switch the ringer off for all or any of the above feature reffer prog manual 33 DO NOT DISTURB If you do not want to be disturbed during any meeting dial 725 Now anyone calling you shall get busy tone To Cancel DND dial 720 34 FORCED CALL DISCONNECTOR If desired and if you know the user password you can disconnect the external conversation of any extn To do so dial from user Password 87 Extension no 41 CRYSTAL 40ZX USER GUIDE 35 AUTO CALL DISCONNECTOR To cut down on your trunk bills you can have an option to either A Give only warning beeps after predetermined intervals on either only local or only STD or only on incoming call or on all three types of calls B Disconnect any type of selected call after the warning beep The duration for the warning beep is programmable from 010 sec to 240 sec and can be set separately for local STD ISD incoming calls Refer to programmers guide for sett
37. ecommunication standards 2 2 Site requirements CRYSTAL is designed to work in a normal office environment The unit should be sited beside s the operator in the reception area and should be away from Processes producing electricity fumes dust gasses or radiation e g silicon or halon contamination from photo copying or fire protection equipment Electrical meters or switchgears Water pipe gas meters pipes or appliances Dampness e Vibration 2 3 General Ensure a good power point for the exchange with a 5 pin Socket amp switch If possible the customer should be asked to provide a clean power supply direct from the power distribution board CRYSTAL is setto work at 220V AC 50Hz mains supply Establish a firm ground outside the building The ground resistance should be within tolerance limit Connect this ground to earth terminal on the MDF NOTE A good earth is very essential for protection of junction lines and proper functioning of the system CRYSTAL 40ZX USER GUIDE WARNING ANTI STATIC PRECAUTIONS MUST BE TAKEN WHEN WORKING WITH THE CARDS OR COMPONENTS OF PIGEON EPABX CAUTION Never insert or pull cards from the equipment with the power on under any circumstances In fixed systems do not pull out or insert any flat cable during power ON 2 4 Commissioning checks Power up CRYSTAL system and carry out the following checks each extension check Internal dial tone Dial
38. ed CRYSTAL 40ZX USER GUIDE NOTE The system shall compare only the programmed digits with the dialed digits Once the programmed number of digits tally with the dialed digits then balance digits are dialed without any check Example If 022 is programmed in the allowed group and 0223 in the denied list then all numbers exceeding 022 i e 022123 022422 etc will be allowed except for numbers exceeding 0223 Similarly while checking in the denied list if the programmed digits fully match with the starting digits of the dialed number then access is denied Default accepted denied table is as follows Level Status 0 only Intercom 1 STD 9 lock 2 ISD lock 3 9 All Allowed 40 HOTELAPPLICATIONS When an EPABX is used in hotels it is expected to perform certain additional functions that are specially related to hotel industry These additional features are guest check in check out temporary check in check out guest grouping etc 40 1 Guest service group programming This feature helps to classify guests in different groups and also to define service extn for each group Broadly there can be following three types of groups 1 Individual guest group 0 group This is the group of individual guests who only need to call service group extensions These guests cannot dial any other room number 2 Guest group 1 to 8 group This is for a group of more than one guests and occupying
39. ed extn no or wait for operator to respond If you wish to dial by name dial and the 1st three initials of the desired person 02 Greeting Night Welcome to Sorry we are closed Our working hour s are 9 am to 5 p m Monday to Satarday 04 Extn Busy The extn you have dialled is busy Please dial any other extn after the beep or wait for operator 06 No reply The extn you have dialled is not responding Please dial any other extn after the beep or wait for operator 07 Wrong Number You have dialled an invalid number Please dial another extn after the beep or wait for operator 54 2 Feeding Of Voice Message To record desired message dial from user P W 721 X1 where X message no 01 07 Disconnect immeadeatly after your message is complete To have a replay of above message in the 1st channel dial 722 X1 To have a replay of message in the 2nd channel dial 722 X2 Note Though you shall get the same message in 722 X1 and 722 X2 it is advisable that you check all message s in both channels to ensure that both channels are working properly 61 CRYSTAL 40ZX USER GUIDE 54 3 Sequence to be followed for Auto Operator 1 Record all five messages 2 Have a replay to confirm proper recording 3 Enable voice guidance and DID feature reff prog manual 55 MUSIC OPTION ON RING BACK TONE If desired you can attach an optional music card and set for this music instead of normal ring bac
40. ference ux H F amp dial extension number to be added for confer ence The outside line goes on hold amp gets music tone Wait for the extension to respond and announce conference H F amp Dial 0 Three party conference is established NOTE For conference the extn initiating conference should be in the group with conference feature enabled Refer to programmer guide 27 CRYSTAL 40ZX USER GUIDE 20 3 P amp T with internal Two P amp T calls can also be brought into conference with any one internal extension To establish a conference When in conversation with 1st junction H F and Dial 8 Your reciever shall remain silent Now seize 2nd junction by either 0 or 61 62 not by 5 When in conversation with the second call H F and Dial 0 A three party conference is established NOTE Once in conference you cannot transfer or park these calls again 20 4 Unsupervised conference 28 Two P amp T calls can be brought into conference without any internal extension also To establish a conference When in conversation with 1st Jn H F and dial 8 Your receiver shall remain silent Now seize 2nd Junction When in conversation with the second call H F and dial 8 You shall come out of speech mode and the two junctions can continue talking A warning beep is given after every 30 sec wherein they can extend the call by dialing any digit from 0 9 To disconnect Dial CRYSTAL 40ZX USER
41. he desired extension does not respond to return to the outside call Hook flash You are connected back to the outside line 11 3 External call Transfer to a busy extension 16 A While transferring any junction call to a extn on getting busy tone simply Go on hook The call will be camped on the busy extn and the busy extn shall keep on getting call waiting beeps The busy extn can toggle between the existing call amp the transferred call on hold by Flash 1 NOTE This mode of transfer does not work if the extn is in dialing mode For conference between both calls Dial H F 0 Alternately on getting waiting beeps if the busy extension disconnects then the transferred call shall ring back on his extn B If the call being transferred is urgent then on getting busy tone Dial 83 On dialing 83 you shall get music and then you shall be connected to the dialled extn Announce the call amp hang up The busy extn will be connected to the transferred call amp the existing call with which the extn was speaking will get camped The busy extn can now toggle between the two calls by Flash 1 CRYSTAL 40ZX USER GUIDE NOTE 1 While transferring if the extn goes no reply or is busy and you want to get back to the call simply H F You shall be connected back to the external call and now proceed again 2 If already any call is parked camped on a extn you cannot transfer another call to that extn 17
42. ine Example To receive a 2nd call Dial Flash Now Dial Flash 2 33 CRYSTAL 40ZX USER GUIDE 24 CALL INTRUSION If any important or priority message is to be passed on to an extension which is busy you can break into the busy extension Short warning beeps are sounded to caution the extn that their call is being intruded 24 1 Barge in To pass on any message Dial desired extension number say A After getting busy tone Dial 83 The busy extension A will get a warning beep and you will get music for 5 seconds After that you shall be connected to the busy extension The 3rd extn will go on hold amp get music tone The busy extn A can toggle between the two extns by Flash 1 NOTE Barge in shall not work if the busy extn is in conference mode dialing mode ringing mode 24 2 Monitor With this facility you can monitor the conversation of two extensions without any indication beeps to the conversing extensions To monitor Dial extension number After getting busy tone Dial 80 34 You can now monitor the conversation between the busy extensions CRYSTAL 40ZX USER GUIDE 25 DAY NIGHT MODE For a number of features like Round Robin ISD STD dialing feature groups etc different groups can be programmed seperately for day night modes You can switch over manually between the two modes as follows Dial users password default 1111 891111 You shall get acceptance to
43. ing of above The above options can be set separately for each extension 36 WALK IN CLASS OFSERVICE 42 To use STD ISD facility from any non STD ISD extension Dial 111 XX YYYY Where XX is your extension number YYYY is your extension password Now you can make one STD ISD attempt After dialing above code the matured call shall be billed to your extn in the ASMDR buffer To make another attempt you shall have to dial in above code again NOTE Above facility will be functional only after you have changed your extension password from default 1111 CRYSTAL 40ZX USER GUIDE 37 CALL BUDGETING For an effective management on junction call bills you can set a budget amount for a particular extension Once that extn crosses the budgeted amount his extn will get locked for ISD STD calls and will open again only on the 1st of the next month Alternately to open his extn in between the month set a fresh amount Refer to programmers guide for setting of fresh amount 38 TRUNK RESERVATION One can reserve any junction for any important occasion Toreserve Dial 112X Where X Junction number 1 for 61 2 for 62 Now only you can access this trunk To free the junction Dial 1120 NOTE 1 Above junction will also become free automatically if not used for 3 minutes 2 Jn 0 cannot be reserved 43 CRYSTAL 40ZX USER GUIDE 39 ACCEPTED amp DENIED TABLE 44 0 1 2
44. k tone This music shall be played during any extn to extn call S6 FAX HOMING 62 You can connect a fax machine to any of the extensions of the EPABX when a Jn is set for fax mode during a incoming call the junction shall be seized automatically amp the system shall wait for 6 seconds for fax tone If fax tone is detected the call will be forwarded to the corresponding fax extension If no tone is detected the call will be transferred to the round robin group for that junction If a voice module is installed the caller shall first hear the voice announcement If during this voice period or within 6 sec after the voice announcement the EPABX senses fax beeps the call will be forwarded to the fax extn CRYSTAL 40ZX USER GUIDE 57 RELAY PORT A relay port is provided in the CRYSTAL systems which can be programmed to switch ON OFF any electrical appli ances at predetermined timings If the appliance consumes less than 0 5 Amp of current or 100 W power you can drive it directly and if it consumes more you can drive it through an external relay contactor EPABX SYSTEM RELAY PORT 220V 60W BULB AC To switch ON relay Dial from dial tone 165 and to switch OFF Dial 166 To set relay in auto mode from user prog mode Dial ur 8543 For auto mode up to 24 sets of timings can be programmed for the relay to switch ON OFF automatically For setting of timings refer to programmers guide You can al
45. l alarms Dial 780 NOTE 38 Each extension can individually set any one or all three alarms simultaneously CRYSTAL 40ZX USER GUIDE 28 DYNAMIC LOCK To prevent misuse during your absence you can lock your extension to allow only local or no external calls at all 28 1 To Set Dynamic lock Dial i 81 XXXX Y ZZ Where XXXX your extn password Default is 1111 Y Accepted denied table level ZZ time in min after which you want your extn to be locked 01 99 min Note 1 Inopen condition system shall check only the 94 level In locked condition system shall check both 94 level and the level set in dynamic lock 2 If any extn is programmed for level 3 in 94 programming then that extension can set for levels lower than 3 only i e 0 1 2 for dynamic locking 28 2 To open lock To open dynamic lock dial 82 Password To Change Password Dial 86 XXXX YYYY where XXXX old password YYYY new password 39 CRYSTAL 40ZX USER GUIDE 29 HUNTING GROUP You can define ten hunting groups of max 8 extns each which can be accessed by 370 to 379 When anyone shall dial 370 1st extn of this group shall ring If 1st extn is busy then 2nd extn shall ring and so on To define these hunting groups reffer to the prog manual 30 INTERNET PORT If you shall be using any Junction for internet you can temporarily disable the Jn so that no one can access it To disable any jn dial from dial ton
46. larm clock for example to remind you that an appointment is due At the specified time your extn will ring and as soon as you go off hook you shall get music to remind you of your alarm In case you fail to lift your handset your extension will continue to ring for 90 seconds If still your extension goes unanswered the operator s extn extn 21 201 shall get an alarm ring 27 1 One Time Alarm To programme your telephone to ring at specified time Dial 782 HHMM Where HHMM is the time Example For an alarm at 4 05 pm Dial 782 1605 When your alarm is due your phone will ring When you lift you will get music tone If your extension is busy at that time it will ring as soon as you go on hook 27 2 Repeat Alarm Alternately you can set your extension to ring daily at the specified time To programme a repeat alarm ux Dial 783 HH MM Your extn shall now ring daily atthis specified time till it is not cancelled To cancel any of the above alarms Dial 780 37 CRYSTAL 40ZX USER GUIDE 27 3 Duration If you want your extn to ring after a specified duration Dial 781 XX where XX is the time from 01 to 99 minutes 27 4 Alarm Remote To set alarm for some other extension Dial 784 XX Y HH MM Where is the extn no for which the alarm is to be set Y is alarm code i e 2 for one time alarm 3 for daily alarm Example To set one time alarm at 5 10 pm on extn 24 Dial 784 2421710 To cancel al
47. ling Ringing B Seize each outside line circuit in turn dialing 61 for the first circuit 62 for the second etc amp check that the line seized LED operates C From a DOT extension dial a Jn number and verify that calls are successfully landing on the main equipment and properly transferred to local extensions Repeat for all external lines D Switch off the exchange Check the power fail extension for external dial tone These extensions should be able to dial out and receive respective incoming calls directly The exchange once installed and put into operation needs little routine maintenance Any line fault can be isolated at the MDF and exchange faults can be isolated at the card level Faulty cards can be replaced with service cards while they are repaired at authorised maintenance centre to minimise system down time CRYSTAL 40ZX USER GUIDE NOTE 1 2 For lightning high voltage protection it is necessary that you install protection device on all Jn lines and overhead extension lines Damage caused on CRYSTAL systems due to high voltages is not covered under warranty In case of a fault on the main equipment which results in the outside line getting held up immediately isolate the outside junction line by removing the junction line wires CRYSTAL 40ZX USER GUIDE 3 NUMBERING SCHEME Extension numbering is three digit starting from 201 202 Junction numbering is 61 62 69 60 Further 40 ZX is1009
48. n at the end of each print out report If desired one can set to have only the summary instead of a complete report Refer to programmers guide Explanation of the symbols of the last column is as follows Reversal detection based call maturity ACPD detection based call maturity Delay based call maturity DOSA call ECF call STD code does not exist in the code table Call duration more than 3 min Call duration more than 6 min 9moocooz uou Ww goa 67 68 CRYSTAL 40ZX USER GUIDE Note 1 Before starting for storage of P amp T calls for the 1st time first clear printer buffer and STD code table Refer to programmers guide for details 2 Dueto various parameters taken into consideration by the P amp T department such as number of calls etc the P amp T billing may not match with EPABX s buffer print out Crystal assumes no responsibility for such differences For various print out options first enter users programming mode by dialing 891111 Now for PRINT OUT OF LAST FEW CALLS Dial 7144 XXXX where XXXX are the last number of calls Example To get a print out of last 100 calls dial 71140100 DELETING CALLS OF A PARTICULAR EXTN Dial 7491 Extn Number DELETING CALLS OF A VIRTUAL EXTN Dial 7493 Virtual Extn Number CRYSTAL 40ZX USER GUIDE PRINT OUT OF CALLS MADE BY AN EXTN ON A PARTICULAR DATE Dial 715 7 DT MM YR EXTN NO PRINT OUT OF ALL CALLS Dial 7110 SMD
49. nal bank If the number is located in any group it shall dial out the number from the next level of this group It shall keep on trying the number s of 1st three levels of that group in a rotational manner untill the call is through Example e There are five numbers in a company e 27923766 27921267 27949260 27923985 9312524523 e 1st three numbers are common e 4th is fax e 5th is a cell number you shall not want 4th 5th number in alternate number group 32 CRYSTAL 40ZX USER GUIDE Programme 27923766 in 88101 27921267 in 88102 27949260 in 88103 27923985 in 88104 9312524523 in 88105 Now whenever you shall dial 27923766 amp find this number busy and if you dial or 711 Crystal PBX shall try next two numbers in a rotational manner If you want to call to the fax mobile number dial 88104 88105 This alternate number dialing feature can be enabled disabled Reffer prog manual 23 HOOK FLASH ON TRUNK LINE In new electronic P amp T exchanges a call waiting tone is provided when a second call is coming in A Hook Flash 2 puts the 1st call on hold amp connects you to the 2nd call amp Hook Flash 1 puts the 2nd call on hold and puts you to your original call To provide this hook flash 1 2 through the EPABX while you are on any external call amp hear the trunk call waiting beeps in the background H F and dial Now if you dial i Flash 1 or Flash 2 It shall be passed on to the junction l
50. ne Now Dial 851 for day mode 852 for night mode Alternately you can programme a set of timings seperately for seven days of the week for the system to automatically switch over between the two modes To programme the timings refer to the programmers guide To set the system for auto mode Dial 853 Now Dial 0 to come out of programming mode 35 CRYSTAL 40ZX USER GUIDE 26 HOTLINE This feature comes in useful when a particular extension junction is to be used continuously and repeatedly over period of time 26 1 Extension Hotline Dial 161 XX Y Where extn number Y time delay 2 9 Sec after which you want the ring to start 26 2 Jn Hotline ux Dial 162 Jn number delay time NOTE 1 As soon as you lift your handset you will be connected to the desired junction Now you can straight away dial the required number 2 Jn number 0 and 5 cannot be selected for hotline 26 3 Jn number hotline If you wish that a particular external number be dialed automatically as soon as you lift your handset Dial 163 Jn no delay external number Example If you wish that number 732123 is to be dialed out from jn 62 after 5 sec of lifting your handset then Dial 16325 732123 To cancel any type of hotline i Dial 160 NOTE Use 1 for Jn line 61 2 for 62 amp 3 for 63 amp so on 36 CRYSTAL 402 USER GUIDE 27 ALARM CALLS You can use your PIGEON system as an a
51. o view from a CLIP phone i Dial extn no and on getting busy tone simply go on hook The number shall be displayed on your phone Note External number display is available only if a DTMF CLIP card is installed in the system 19 LEAST COST ROUTING With LCR feature disabled you can dial out normally by 0 5 61 62 With LCR enabled to make an external call dial 0 External number 26 As soon as you dial above system shall select the junction with the cheapest service provider for this number and dial out the same Note 1 Even with LCR enabled an extension can be allowed disallowed dialing through a specify junction by 61 2 Console cannot avail this LCR feature 3 Even if you do not dial after the external number system shall dial out after a predefined time out CRYSTAL 40ZX USER GUIDE 20 CONFERENCE CALLS There are three types of conference calls those involving an outside line those involving internal and outside line and those involving only internal extensions 20 1 Internal When on an internal call to bring third extension into conference H F amp dial the desired extension number When the extension answers announce conference and H F amp dial 0 Aconference call involving three extensions is established 20 2 Internal with P amp T One external call can be brought into conference with two internal lines When you are on an outside call to convert it into a 3 way con
52. rnal Call Executive ring ELM MED OE External Call RING RING Alarm Call RUGE Door Phone Ring RING End bd RING J rine J RING CRYSTAL 40ZX USER GUIDE 4 2 Tones To get a demonstration of the various tones dial from any extn Users password By default 89 1111 now Dial For dial tone 761 1 For ring back tone 761 2 For busy tone 761 3 For error tone 761 4 For confirmation tone 761 5 For programming tone 761 6 For warning tone 761 9 For music 761 0 To come out of demonstration mode gt Dial 0 NOTE Each tone shall be heard for about 20 seconds CRYSTAL 40ZX USER GUIDE 5 HOOK FLASH You shall have to use the Hook Flash prior to dialing any facility code Hook flash HF is a gentle slow tap of the cradle switch After HF you shall get a slow acceptance tone Ex To transfer a P amp T call H F You shall get acceptance beeps Now dial extn no and your call is transferred 5 1 The Thumb Rule for using Hook Flash Whenever dialing any extn number or code from dial tone call forward dial tone engaged tone dial straight away For dialing extn number or facility code from ring back tone conversation mode first HF and then dial the required number NOTE 1 After completion of any call internal external replace handset for minimum 1 sec for disconnection before going off hook for the second call
53. shall again be displayed on that extension 65 CRYSTAL 40ZX USER GUIDE 59 ROOM MONITOR 66 You can attach two mic s on the Crystal 40KX system to monitor the location where these mic s are installed To monitor from any extension dial 164 X Where X 1 for 1st mic 2 for 2nd mic You can also monitor from any remote end To do so Dial jn number set for DOSA mode On getting DOSA beeps dial 1 Extn no DOSA Password Now dial 164 10r2 You now monitor for 30 secs To increase this time dial after the beep 0 9 any digit To disconnect dial Note An optional mic interface card is required for this feature CRYSTAL 40ZX USER GUIDE 60 PRINTER SPOOLER CRYSTAL system has a buffer memory for storage of calls Once the number of stored calls crosses the warning level the buffer LED on the front panel starts blinking The buffer capacity if of 2150 calls When the buffer is full it shall glow continuously Once the buffer is full the new call shall overwrite the 1st oldest call Following table shows the max buffer capacity of different models and their respective warning stages at which buffer LED starts blinking Following information is given in each printout A Originating terminating extension number B Dialed number C Junction number D Time date duration of the call E Pulse rate total units F Amount of the call G Type of call A summary is also give
54. so control this relay from a remote end 63 d 64 CRYSTAL 40ZX USER GUIDE To On Off relay Dial the junction set for Dosa mode You shall get Dosa beeps Dial 1 Extension password You shall again get beeps if P W is correct Now dial 165 for relay on 166 for relay off to come out of DOSA mode Further you can also set this relay for door lock operation Reffer Prog manual When set for this mode dialling 3991 shall turn the relay ON for 10 sec then again it shall go OFF A 2nd relay option is also avialable to manually switch ON OFF any appliance To switch ON dial from dial tone 175 To switch OFF dial 176 For click action dial 177 CRYSTAL 40ZX USER GUIDE 58 THE CLI FACILITY 58 1 Intercom number CLI You can connect a CLI phone to avail this facility When there is an incoming ring on your extension the number and name of the calling extension shall be displayed on the CLI display 58 2 External number CLI Provided you have the optional CLI attachment connected to your EPABX you can get the number of the external caller on your CLI display phone The number shall be displayed on the 1st extn of the round robin group If the 1st extn does not answer the call and the ring passes on to the next extn then the number shall again be displayed on the new extn This pattern shall continue until the call is answered Further when any incoming call is transferred to a 2nd extn the incoming number
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