Home

Genius Vision FAQ

1. Select streaming mode Profile Toker Profile Token3 Select ONVIF media profile LL rJ Select compression codec JPEG 1 1 Select video resolution T Select video quality G Select frame rate limit Select bitrate limit in Kilobits Group of Video frames length Determines typically the interval in which the I Frames will be coded An entry of 1indicates I Frames are continuously generated An entry of 2 indicates that every 2nd image is ea ee ee eee yr How to add a new map onto the Google map 1 Add a new map next to the _ player of Google map 2 Create a bookmark by clicking Page 26 of 69 Genius Vision FAQ E SS GALLERY 3 Drag and drop the bookmark to the desired position Page 27 of 69 Genius Vision FAQ Simple toolbar FulosD LIVE Il di lb dd LI LJ kb Ld EE Pasea Be croua Hiep E o o Google unsaved Ay e ar sk 2 EVALUATION VERSION NVR 127 0 0 A O NI EE zt zd id E EN Ras Fr s ei et t n i 005 AM2220D DDO0EAEADO2DI ore ad di 3 KO PP i z zr adi E E L l 1 023 IP3325P 000C0CAA2153 Ge D amp 5 OO02 U5B2 0 Camera lla IP 001 CL5122 System Briefcase Viewer iosag MAP svs au es aom Am i S 13 05 16 14 57 53 3F 4 Save the configuration by clicking d Page 28 of 69 Genius Vision FAQ EVALUATION VERSION NVR 1270001
2. User admin 192 168 User admin 127 0 0 Recording fd system Off User admin 127 0 0 B User admin 192 168 em Start 12 11 06 10 24 47 12 11 06 10 24 47 12 11 06 10 24 47 12 11 06 10 24 56 12 11 06 10 24 48 12 11 06 10 23 35 12 11 06 10 09 14 12 11 06 10 09 06 CH 010 AXIS M3014 00408CC8228C The results can also be visualized in Timebar by selecting mode Count End 12 11 06 10 29 58 12 11 06 10 29 58 12 11 06 10 29 58 12 11 06 10 29 57 12 11 06 10 29 47 12 11 06 10 24 46 12 11 06 10 23 43 12 11 06 10 23 43 Page 45 of 69 Genius Vision FAQ J Zoom in No Channel Zoom out Scale to 1 minute Scale to 10 minutes Scale to 1 hour Scale to 1 day Scale to 1 week Mode gt Standard Storage Level Export footage Add bookmark AGENT Event v Count What should do when the video staggers Please use VLC or other software to rule out camera issue first Don t use camera s IE interface to verify because it usually uses proprietary streaming protocol But you can still try If the video is staggering in IE then there s nothing we can do If VLC works fine you can try different decoder in our software or different codec settings in camera or you can try reducing channel number to see if anything changes If all this fail we need the camera in our lab to investigate it What is the differen
3. tream Streaming JPEG Streaming Server v have a lot of questions can you help me with all of it at once We suggest users to limit the number of questions to only one It is the most effective way for us to address your issues without having to wait indefinitely before getting an answer Sometimes an inquiry too large might be forgotten by staff after weeks of inactivity As stated here Genius Vision is a highly sophisticated professional system with many clues hide in the documentation and we simply have too limited human resource to respond to all questions at once Therefore if you have many questions please submit only the most urgent one You may submit more questions if the previous questions are answered Does your NVR support a large number of cameras NOTE2 If you have similar questions you should read System Integrator s Manual thoroughly NOTE The role of Genius Vision is to provide standard software license Information provided in this section and all technical materials obtained from Genius Vision is only for informative purpose and shall not be construed as proposal offer suggestion recommendation and or endorsement from Genius Vision The effectiveness of a software system depends on many factors including but not limited to Page 14 of 69 Genius Vision FAQ hardware network system limits OS versions patches other software and user operations You are required to test and evaluate our full functi
4. 4 Windows CE Services i Windows Defender s Windows Desktop Search 4s Windows Live 4 Windows Live Mail n EBENHKEY LOCAL MACHINE SOFTWARE Microsoft Windows Windows ErrorReporting LocalDumps Put to description do the following steps 1 Go to registry key HKEY LOCAL MACHINE SOFTWARE Microsoft Windows Windows Error Reporting Create the LocalDumps subkey if it does not exist Create two values inside LocalDumps subkey DumpType DWORD 0x2 DumpFolder REG SZ C CrashDumps Create directory C CrashDumps if it dos not exist p Cle 9 I9 After the proper configuration as described above your computer will be ready to collect crash dump information You need to wait for or trigger next crash to happen After crash a dump file will be generated inside CACrashDumps There might be several files when you look into the directory This is because Windows keeps a queue of recently crashed event You need to look for a latest crash with Page 34 of 69 Genius Vision FAQ correct application name by observing the file creation modification dates of the files After you located the correct crash dump file please zip it send back to lab for analysis Page 35 of 69 Genius Vision FAQ How to use InfoCollector to Collect Log Files Note This function is only available since version 767 What is a InfoCollector InfoCollector helps user to collect required information for technician to analyze on s
5. advise us what the competition edge our software will gain after integrating such technologies and how much budget you would allocate for such development in order to start a discussion Page 56 of 69 Genius Vision FAQ See also e Can you do some kind of software modification e seea promising market of XXX but need you to modify your software a bit Can you do it Can you confirm that your software conforms to a particular technical or bidding specification Our policy is not to respond to this kind of inquiries directly We offer our full functional free trial non commercial software for users who wish to confirm a particular specification to do the confirmation themselves For the specification of our products please visit our official website Can you confirm that your software is compatible with camera VendorX Model Y Please refer to following FAQ entries e Can you confirm that your software conforms to a particular technical or bidding specification e Does your software support XXX camera How can get the video stream I have a CCTV system with components A B C D E combined with your software can you make sure it will work Our policy is not to respond to this kind of inquiries directly We offer our full functional free trial non commercial software for users who wish to confirm whether or not a complex system combination will work by themselves For the specification of our products please visit our official
6. commercial context then you need to pay for it Using Community Edition or evaluation software on commercial context is not authorized and could have serious legal implications See also e Howto tell if l m using Community Edition or Commercial Edition Page 53 of 69 Genius Vision FAQ How to tell if l m using Community Edition or Commercial Edition The simplest way is to look at the software window title If it says CmE then you are using non commercial Community Edition gt Genius Vision NVR Software CmE 127 0 0 1 H e o N EE ji n ER E Ea Er UR J f Mode If you are using our software in commercial context then you need to pay for it Using Community Edition or evaluation software on commercial context is not authorized and could have serious legal implications What s the license restrictions of the Community Edition The actual license text is inside the installer package We do not reinterpret the license resctrictions elsewhere Refer to the screenshots below 9 Setup Genius Vision Inc Community Edition All In One IP Vi sca License Agreement Please read following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation LICENSE AGREEMENT Free for Non Commercial Use Only The Software is provided free of charge for non commercial use only Use of the software outside the
7. it can only run for continuous 3 days and then it will stop working CmE on the other hand does not have this restriction 3 License packaging Commercial Edition if without commercial license installed comes with 8 channel intelligent editions with panoramic features enabled CmE comes with 16 channel Professional Edition CmE license with 4 channel Intelligent Edition CmE features enabled 4 Commercial Edition and CmE does NOT connect to each other This point is particular important that you cannot use Commercial Edition to connect to CmE and vice versa This also means that Central Management Station CMS function does not work between Commercial Edition and CmE For more information about Lite Edition you can refer to Lite official product page or Lite Edition Trial Guide Lite Edition does not connect to Commercial Edition nor Community Edition The license code purchased for Lite Edition and Commercial Edition is not compatible and therefore cannot be used interchangebly For Commercial Edition three types of licenses are provided Professional Intelligent and Panoramic Edition Each with different level of function available but they all uses the same Commercial Edition package The Commercial Edition does not have a separate formal package as opposed to the trial edition The only difference between formal version and trial version is that whether or not you have installed formal license If you are using our software in
8. loo ii We x smole toobar_ Fuloso Standard 7 Tro II ai ie ee y E of BE pace S8 cos cows E 0 Config Storage Storage Find Cameras Cameras i VU iL rw LS ___New Channel New Objects qA zz MN Tree View g Bj All channels i eM CH DO1 NVO63 E zd al m ed FL a EE miil 3r mi D18 IQ765N 00501A360934 re EM CH 022 cs100a LH CH 023 IP3325P D00COCAA2153 Ge D5 O02 U5B2 0 Camera ll IP 001 CL5122 le gre Bl 13 05 16 14 36 34 F 13 0 POWERED EY 5 Set to browse mode then you are good to go Page 29 of 69 Genius Vision FAQ EVALUATION VERSION NVR 127 0 0 1 o NIE HE EN IX SE Er m re E ii e Smole toolbar Furos LIVE i i gt 44 d IL MN i EE ose BR crous Ri wen ore orm CUZ CEA Config Storage r SAA iu EM CH 001 NV063 iE CH_003 Micronet 5P5319 192 168 H CH 005 AM2220D QOOEAEAQO2DI ve H CH D12 NCB855PRO gate Bi CH 015 1C51304 lla CH_019 1Q765N 0050 14360934 eM ER CH 022 csi00a l 3325P 000C0CAA2153 E DS 002 USB2 0 Camera lla IP 001 715122 T wa System Briefcase Viewer sys an Description Time ZI Ext map Google changed by ad 13 0 juin mu Da 4 i d Is
9. of motion Buffer mode Computer vision analysis frame rate mper detection sensitivity Asist manual focusing with OSD a Y How can acknowledge alarm for all channels Put the cursor on the alarm log of the System Briefcase Viewer left click to evoke the dialog Page 24 of 69 Genius Vision FAQ S une a CHUEEEES CM A O NES i 1 ER E i E ER E IER E gt x Live Playback SyncPlay LIVE LEE E OMM S p O 0 Live Mode Case E g All channels o H CH 004 AM2220D 000EAEAO02D bes i CH_008 WBR 2200 CH 009 NDR720 E Q DS 002 USB2 0 Camera m Poo NVR 003 192 168 0 102 B g All connections S E demo 9 CH_002 Genius Vision GV 962BEA 1 a Groupi Description a e csi 201 Channel DS Invoke alarm dialog QD storage is or Acknowledge D Storage is bu In progress System was system was i Acknowledge All Channels Mma Confirmation How to backup all configurations i e camera scheduling settings from the test server to a new server Yes copy the file CAGeniusVision SystemDb dbx to the same location of another computer will do Is it possible to support dual stream for ONVIF cameras Page 25 of 69 Genius Vision FAQ Yes This function ONVIF 2nd stream is added in version 841 but requires additional configuration B Camera Setup Channel CH 015 on Sets PST TM NNI Configuration Sets EL Description Default
10. or re encode video for recording access to raw counting report data connect to other types of DVRs or NVRs See also e Can you do some kind of software modification e Why cant you implement support of feature X Why can t you implement support of feature X The decision to support or not to support a particular feature is mostly from the subjective view of ours Page 55 of 69 Genius Vision FAQ Every product has its own advantageous and disadvantageous market competitive edges We choose to implement some features because we evaluate the value added is worth the development cost Likewise we choose not to implement some features because we evaluate the value added is not enough to support the continuous development cost of such features Since this is a matter of subjective view there is no point to further debate what is worthwhile and what is not Can you do some kind of software modification We ve been dealing with many customers who are looking for software modification to fit their project needs but most of them did not work out gracefully Mainly because customers either were reluctant to pay for the modification fee before they secured the project or they just did not allocate enough budget for it Although we are equipped with the ability to do almost all kinds of modification the cost to do any software modification could be potentially very expensive Therefore we suggest new customers to at least try to use ou
11. to connect 4 f you still can t get it connected please check our technical support process Screenshots of settings on both mobile device and PC are especially important for mobile APP issues Please be advised that we might not reply all support requests to non direct paid users Can you please provide hybrid capture card price For hybrid card inquiry please fill out sales inquiry form to let us understand your company profile Due to the potential technical skill involved in the hybrid system integration please briefly introduce your experience in this professional area in the inquiry form Also we will need to know your location for the shipping planning and estimation What are the standard license purchase terms 1 All software licenses unless otherwise specified is per camera channel permanent license and includes one year free upgrade 2 For software license Genius Vision employees online license authorization mechanism You will receive electronic license code without physical goods The target computer where you intend to use the software on must be equipped with Internet access at the time of installation The granted license will be fused into target computer configuration and cannot be migrated to another computer In the case of Page 61 of 69 Genius Vision FAQ computer maintenance such as OS re installation you are responsible to properly backup restore license information in order for continued use 3 The
12. to use maintenance branch as it s not modified very often and therefore is likely to result in less bugs If a planned modification is of considerable modification then it will be put on primary development branch rather than maintenance branch See also Lj Page 52 of 69 Genius Vision FAQ What are the differences among Commercial Edition Community Edition and Lite Edition Genius Vision NVR has several software editions e Community Edition abbreviated as CmE Freeware non commercial version URL at http Awww geniusvision net community him l Details usage terms are inside the software installer Commercial Edition Commercial version URL at http www geniusvision net Lite Edition Function reduced economic version Commercial licensing is available for purchasing Product URL at http geniusvision net nvr lite html Comparing Community Edition and Commercial Edition they function almost the same and differ mostly only in packaging and licensing terms The minor differences are listed below 1 Physical location of ActiveX CABs files For CmE ActiveX CABs are located on our Genius Vision web server while in Commercial Edition ActiveX CABs are enclosed to the embedded web server of the server installation 2 License usage Commercial Edition if without commercial license installed acts as a demo trial evaluation version It requires persistence Internet connection to continue trial If Internet connection interrupts
13. 004 H A countings 301 entry s returned in 166ms User admin 192 168 User admin 192 168 User admin 127 0 0 User admin 192 168 B User admin 192 168 B user admin 192 168 User admin 192 168 User admin 192 168 User admn 192 168 User admn 192 168 user admin 192 168 User admin 192 168 Bl User admin 192 168 13 02 27 12 12 26 13 02 27 12 12 26 13 02 05 12 21 39 13 02 27 10 25 47 13 02 27 10 26 47 13 02 27 09 47 09 13 02 27 09 47 09 13 02 26 18 03 46 13 02 26 18 03 46 13 02 26 17 58 16 13 02 26 17 58 16 13 02 26 17 54 32 13 02 26 17 54 32 CH 008 AM22200 000EAEA002D0 Genius Vision FAQ 13 02 27 12 22 37 13 02 27 12 22 37 13 02 27 12 22 36 13 02 27 12 11 28 13 02 27 12 11 28 13 02 27 10 25 04 13 02 27 10 25 04 13 02 26 18 18 23 13 02 26 18 18 23 13 02 26 18 03 10 13 02 26 18 03 10 13 02 26 17 57 44 13 02 26 17 57 44 mur am Ain ui a l T Qu a a Page 50 of 69 Genius Vision FAQ How to switch off the notification in the system briefcase viewer and in the live video Note Video loss alarm has changed to default off since version 838 1 Open video setup dialog and set VlossAlarm at off mode 8 Camera Setup n n S ie Camera Setu Channel CH 019 Driver LilinCam Ludi Setz Default O OOOO O when user request live video Priority Re
14. Genius Vision FAQ Does your software support XXX camera How can get the video stream How to deal with corrupted video image at bottom PacketBufSize Issue What edition of Genius Vision NVR am using can t see video on my browsers help Do need to use Intall additional codecs to see video How to enable alarm sound How do set pre record and post record interval What s ActivityInterval How do know if S Motion is working properly Can you provide xgv or xsf footage file player How to trigger alarm on motion detection How to enable video loss alarm in latest software have a lot of questions can you help me with all of it at once Does your NVR support a large number of cameras How to use USB joystick How to disable tamper detection How can acknowledge alarm for all channels How to backup all configurations i e camera scheduling settings from the test server to a new server Is it possible to support dual stream for ONVIF cameras How to add a new map onto the Google map Is it possible to use watermark on video Could just install the viewer instead of the whole package of the software How to calculate the required quantity of licenses can t connect to ONVIF camera of VendorX ModelY Please help cant see YouTube tutorial video because I m in Mainland China What do do How to configure web server Configuring web server Attention Used TCP Ports have a problem regarding AVI export what
15. Page 68 of 69 Genius Vision FAQ Page 69 of 69
16. Streaming 3 Watermark 1 LTD huge Hiig If you enable both only results of server side will be used But client detection is still useful for preview or demonstration Also check our manual and tutorial video here http geniusvision net manual activating intelligent detection htm Page 44 of 69 How to get counting results Counting results can be viewed in Storage Report by expanding the nodes CntX or CntXR X is a auto Genius Vision FAQ assigned number and R stands for reverse because counting has two directions Or you can see the total counting in the node All countings amp C AC1001 amp 23 CH 001 192 168 H I CH O03 CAMERA 1 1GB amp C CH 004 NCR875E 106 78 amp 7 CH 006 DVS 830 954 4KB J CH_OO7 NCB85SP 1 4GB J CH_008 Genius Vi 13 48 amp C CH 010 AXIS M3 198 5GB C CH 010 1 191 2GB amp 7 CH_010_2 191 2GB amp C CH 010 3 191 1GB J CH 010 4 44 268 H CJCH_010_5 44 1GB CJ CH_010_6 44 1GB amp 7 CH 010 7 44 1GB H CH 011 5MP BUL 24 0MB CJ CH_012 AirCam P 87 2MB amp TN1001 7 8GB m CRT BERR NCESS 20 5GB amp CAI channels 988 0GB S cnt1 CH_010 C 12 11 6 Tue mes cnt iR CH_01 Ge 12 11 6 Tue All countings S 12 11 6 Tue 10 00 4 it 301 entry s returned in 347ms 698 12782 73220 Type User admin 192 168 User admin 192 168
17. all ONVIF cameras which are widely used today Page 4 of 69 Genius Vision FAQ How to fix In Genius Vision NVR you can configure the PacketBufSize for RTSP in Camera Setup dialog under RTSP Advanced page Experiment with different settings Unnecessarily large values are not good for system health as it consumes more memory E Camera Setu a EM Camera Setup Channel CH 009 Driver ONVIF a O Fal Preview v Scheduled Recording c PTZ Setup Description Default PacketBufsie 1500000 1500000 Buffer size of receiving packet Packet reordering time threshold ReorderThresh 2000000 Unit 1000000 means 1 second If memory is tight it s quite common when multiple megapixel cameras are connected might as well change the video setting of the camera instead Lowering resolution or quality usually helps What edition of Genius Vision NVR am I using By looking at the caption of the NVR window you can tell what editions you are using There are 3 major editions i B Commercial Edition htto geniusvision net index html x o oM i Lite Edition http geniusvision net nvr lite html o o NE i i Et Live Mode Page 5 of 69 Genius Vision FAQ j A LT oat gt Genius Vision NVR Software CmE 127 0 0 1 Community Edition x c o I ES E EE http geniusvision net community html For 32 64 bit check System Information page in System Configuration dialog Keep in mind that
18. allowed scope is not licensed and therefore is forbidden Non commercial use means 1 Forbids bundle with any kind of hardware or software Although bundling software is free of charge it introduces value add to the bundled hardware software therefore Is 2 I accept the agreement I do not accept the agreement Page 54 of 69 Genius Vision FAQ jg Setup Genius Vision Inc Community Edition All In One IP Vi Se License Agreement Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation value add to the bundled hardware software therefore Is regarded as commercial use Forbids install for profit Forbids redistribute for profit Forbids any other profitable actions that is resulted in using or distribution of the software Usage that does not fall inside non commercial use is regarded as commercial use and therefore needs to talk to us to get written permission Unlicensed usage is a violation of international I accept the agreement I do not accept the agreement Does the software support feature X unsupported and unplanned Following features are known not supported nor do we have plan to support it multicast streaming audio loss export footage to formats other than XGV or AVI support Linux platform support Mac platform re compress
19. aming open Video Setup of a designated channel On first tab Record scroll down the page to look for attribute 3G Streaming There are three options Page 39 of 69 Genius Vision FAQ CM Camera Setup Channel CH 002 Model 11 Bl video Set P H Default Fal Preview Scheduled Recording Default Recor SES Select alarm type for activity Select alarm type for video loss Miscellaneous default Select stereo type of camera dient only Video analytics mode 3G Streaming can be viewed ot with a supported portable off device JPEG Streaming can be h264 viewed with most PC and portable devices Watermark applied to video data any modification to the data will be detected 5 If the 3G video streaming is successfully enabled a small 3G will appear beside the camera icon indicating 3G transcoding is activated El 3 All channels L2 C1001 ACTI 304 Lo C1002 88 2 38 af 29 C1003 AV5100M CH C1004 8 X5 of C1005 ACTi P 31 Ez C1006 VCHEZ SR 28 C1007 AV5100AI Mi C1008 AV3130M a C1009 4v3130M 1 CH C1010 EtroDOM o mamaafa cR Why can t see 3G video streaming Note Since Mobile Client APP for iOS and Android has been developed 3GPP streaming function is deprecated Page 40 of 69 Genius Vision FAQ There could be a number of reasons Firstly your mobile phone must support 3GPP standard for this function to work Secondly w
20. asing However user has to test the boundary by himself In addition the video analytics is heavy CPU consuming the user should test all possible configurations during trial to ensure the system meets future needs Page 15 of 69 Genius Vision FAQ Hardware Specification Processor Intel i5 2310 Quad Core Memory DDR3 1333 4G Operating System Windows 7 Hard Disk Drive 16 H D D not included Hot Swappable Display Ports Two of VGA DVI and HDMI RAID Levels RAIDO 1 5 6 Network Gigabit Ethernet Optional Gigabit Ethernet 2 Power Supply 400W 400W Redundant Storage and Performance Capacities Camera Profile Performance Record Days Codec Resolution FPS Bitrate Maxrecord Max live view 1TB 1 5TB 2TB JPEG SMP 8 10Mbps 32 32 4 6 6 9 9 3 3MP 10 8 5 Mbps 40 32 4 4 6 5 8 7 1 3MP 17 7 2MIbns 50 32 4 1 6 2 8 2 D1 25 4 5 Mbns b4 54 2 1 FIT 10 3 H 264 SMP 10 3Mbps b4 z d d 11 15 4 3MP 12 2 8Mbns b4 Jj 8 3 12 4 16 5 1 3MP J5 2 5Mbps 64 10 9 3 13 5 18 5 D1 25 1 5MIbns 64 32 15 4 23 1 30 9 Live view performance is tested in matrix mode Max record performance is tested without any RAID configuration Record Days is computed assuming all 16 bays contain same specified size Performance and test result of modern video codecs such as JPEG or H 264 could vary depend on actual video scenario and implementation camera used See also e System Integrator s Manual How to use USB joystick 1 First we need to verify the compatibi
21. ave their camera and they can easily download our software This will be a faster approach to your problem Since Augest 2013 we started free ONVIF verification service You may urge your supplier to join the program can t see YouTube tutorial video because I m in Mainland China What do I do We have created alternative video site at Todou which can be accessed in Mainland China e Product demo video e Tutorial video How to configure web server Configuring web server Open the system configuration dialog box EB Local Console Config rati System Configurator E Recording Storage Se Wy External PTZ module gy Aux Module B System Info E Hotkey List Bl Calculator B NVR Connections j E All Channels EON Local Channels E Find Cameras P Trigger Policy i Maps S Export Import NVR Server Listen Port 3557 web server language External Port 3557 Set TM O if same as listen port License Information Customer Online license X Here you can configure built in web server listen TCP port Product Type Professional Online Licensed Channel 64 Licensed Intelkoent Ch 0 Licensed Panorama Ch C Miscellaneous Limit Memory Use C Limit memory usage af engine in MB Set to T for no imit NVR Free Total Memory 594 7 MB 2 0 GB 2 0 GB Discovery Remote channel Channels can be found by other NVR Default built in web server listen port is 8086 If you configure the l
22. can do How to collect log information InfoCollector Collecting NVR server logs Collecting NVR client logs Collecting NVR server crash dumps in Windows 7 How to use InfoCollector to Collect Log Files What is a InfoCollector How to use Memory Watchdog Memory Watchdog Overview How to enable 3G video streaming Why can t see 3G video streaming How to rebuild archive data index table How to activate the video analytics How to get counting results What should do when the video staggers What is the difference among different AVI Profiles for export footage How can reset system password I have changed password from default and forgot it can t enter camera IP address correctly Example tried to enter 192 168 20 22 program will only Page 1 of 69 Genius Vision FAQ allow 19 16 20 22 How to make software full screen from startup in windows How can get the cost of commercial licenses How to deal with online license check failed message What s the size and frame rate of 3GPP video Does Genius Vision NVR software support remote TV wall Does the recording overwrite oldest video when storage is full What storage expansion solutions are supported Why can t see NAS drive letter mapping on storage configuration What are the supported file output formats What are the video codecs currently supported What are the supported OS How to get started with GvClientX SDK How to open remote storage map folder of a managed NVR on CMS Ho
23. ce among different AVI Profiles for export footage AVI profiles are designed to deal with compatibility among different players or situations Sometimes it s designed for a specific paid project If one profile not working good enough then please try another The difference among profiles are minute technical details and is rather difficult to explain Profile 2 and Profile 3 with embedded subtitle How can I reset system password I have changed password from default and forgot it Warning Please make sure you have administrative ownership to the system you are referring to Doing Page 46 of 69 Genius Vision FAQ instructions below will have destructive effect on your NVR system configuration To reset system password you have to reset system config by deleting C GeniusVision_SystemDb dbx You need to deactivate engine before doing so After you do this all system configuration will be reset deleted including your password and camera settings etc can t enter camera IP address correctly Example tried to enter 192 168 20 22 program will only allow 19 16 20 22 Please try to use the Domain Name field instead Take a look at an example here It looks this issue has something to do with Windows large font Changing to small font will solve it How to make software full screen from startup in windows Press F10 to toggle full screen Leave the local console in full screen state and it will auto start that way next time sy
24. client interacts with users and server runs in the background may use different versions Look for Client Architecture and Server Architecture if you need to know what versions they are using m System Configuration gt EB Local Console Configu Client Info B System Configura CPU 3 50 GHz x8 E Recording Storag Total RAM 15 0 GB cow External PTZ mod Available RAM 3 5 GB mg Aux Module DirectX Version g Screen Resolution 1920 x 1080 E Hotkey List Color Depth 32 bits Client Software Version 879 Client Architecture 32 bits NVR Connections Server Software Version 879 3j All Channels e qum Server Architecture 3 mn dui Customization 4 t See also e What are the differences among Commercial Edition Community Edition and Lite Edition can t see video on my browsers help First of all as a product feature specification we only support Internet Explorer not Safari Chrome or Firefox etc We might add support for other browsers in the future but not right now and they are not planned so don t ask me when it s not easy Secondly Internet Explorer are known to suffer compatibility issues since version 9 So sometimes you need to use compatibility view as illustrated as follows Page 6 of 69 Genius Vision FAQ aS 2 http 192 168 0 17 8086 resourcehtml JD ee x 192 168 0 17 x P Please click this icon to enable compa
25. cording Select priority recording mode 1 Limit frame per seconds in maxfps mode Alarm Options off T Select alarm type for video loss LE on PS a eS de fault Select stereo type of camera dient only Video analytics mode 3G Streaming can be viewed with a supported portable device i Cancel 2 Point the cursor to the player channel and click the left button to evoke the dialog then acknowledge the notification Page 51 of 69 Genius Vision FAQ LOST VISUAL Alarm RENI Invoke alarm dialo c Acknowledge In progress What data is needed for the software rebranding 1 PFX format of ActiveX OCX Code Signing Certificate of your brand 2 Logo file in BMP or PNG format resolution 140 56 Note This is a business topic that is related to and dependent on OEM contract terms What are software development branches Software development branching is a more prudent strategy because when a modification is made often bugs are also introduced Genius Vision s internal policy is we usually maintain two active branches and lay most RD forces on the primary development branch On secondary maintenance branch we only fix bugs and do minor modifications Modification made in older branches is always ported to newer branches but not the other way around Current primary development branch and maintenance branch will change over time Customers are often encouraged
26. effectiveness of the software depends on many factors including but not limited to hardware network OS versions patches other software and user operations You have already tested the evaluation version of the software and found the software is suitable for your usage By purchasing you agree to indemnify Genius Vision from any and all direct and or indirect damages as a result of using the software that is caused by non malicious intention Therefore before you put the Software into use it is your sole responsibility to evaluate and ensure its fitness 4 Genius Vision excludes the implied warranty of 1 the fitness of a particular purpose 2 merchantability and 3 non infringement 5 The Software is a copyrighted work and proprietary properties of Genius Vision Inc It is a violation of international copyright law to 1 redistribute without proper authorization 2 reverse engineer the software 3 circumvent license protection mechanism Is the software license fee one time or annual As our standard license terms states all software licenses unless otherwise specified is per camera channel permanent license However it only last as long as the hardware you chose to commit to If your hardware changes it would invalidate the license code and therefore needs a new one Can a multi channel license code to be installed on different PCs Yes our online license authorization offers software publisher a more flexible way to sell lic
27. em by deleting these tables but you should not be needing to delete any recorded data Our system is designed to recover recorded data automatically How to activate the video analytics You need to enable either 1 server side detection in Video Setup dialog or Page 43 of 69 Genius Vision FAQ lt gt mad 8 Camera Setup Ex E pe S STAY Pw fw T2 A C Camera Setup Channel CH 007 Model 11 Driver MessoaCam S E video Setup 0 Bl Preview Configuration Sets f G Scheduled Recording Delete AO PTZ Seu 8 Description Default Based On xd Record Video Image RTSP RTSP Advanced Miscellaneous StereoType Select stereo type of camera VideoDetect server dient server cient v Video analytics mode FEE mauu 26 Streaming can be viewed with a supported portable device of v PEG Streaming can be viewed with most PC and portable devices Watermark applied to video data prm essor se anders d detected E Select panorama fish eye camera Panorama Model remapped to rectilinear Model name begins with F forces new setting to previously recorded video Interlaced If the video is interlaced select yes an orange eyeball on channel icon indicates that server is actively detecting ces CH 007 NCB85SPRO 2 client side detection click the eye icon on caption of a full function player WERT n Ei E 3G Streaming 3 JPEG
28. ense and to eliminate additional logistic cost In NVR system it even gives the flexibility to license software in per single channel basis Therefore it s more cost effective to the customers This authorization mechanism allows you to specify the package of the software edition and quantity you wish to install to the target computers Page 62 of 69 Genius Vision FAQ a License Manager XM Purchased Package Installation Qty I all computer E comp 2 3 4 2 6 Fi B 9 10 11 12 13 14 15 16 17 18 19 Advanced Options Previous 111 n See also e What are the standard license purchase terms What kind of support will a paid customer receive Normally technical support is conducted by technical support form or Email Most of the time Email doesn t give enough information to diagnose the true cause of the problem so filling out technical support form is still the best way for us to provide support Generally speaking paid customer within one year receives higher priority of support We do ask customer to be advised that 1 We are a RD company and only have very limited technical support human resource Please allow delay for support requests that requires technical intervention 2 Please read all necessary documentation before submitting a technical support request 3 Please do test and verify the software is suitable for your need before
29. es your software support XXX camera How can get the video stream 1 Try to connect by using RTSP protocol 2 Alternatively connect via ONVIF with our latest version more advanced functions settings can be found on the ONVIF camera matrix If you can t not find the models you are using you may urge your supplier to contact us for free ONVIF verification service See also e seea camera VendorX ModelY is listed as supported camera on your official website Can you guarantee the compatibility Can you confirm that your software is compatible with camera VendorX ModelY Can you add support to camera VendorX ModelY Can you add support to FunctionZ to camera VendorX ModelY can t use PTZ on VendorX ModelY camera Help can t use FunctionZ on VendorX ModelY camera Help How to deal with corrupted video image at bottom PacketBufSize Issue How to diagnose If you experience corrupted video like the images below it s probably because of the PacketBufSize packet buffer size issue There re fixed patterns for this issue Other symptoms such as stuttering artifacts distortion video loss usually indicates that PacketBufSize is not the cause Page 3 of 69 Image 1 The lower part of the video is not decoded correctly and becomes stripes Image 2 The whole image is gray What cameras are affected The PacketBufSize issue affects all cameras streaming video via RTSP Real Time Streaming Protocol This includes
30. fully according to the actual memory usage of your engine process displayed below the Limit Memory Use value Three times of average memory usage may be appropriate For example if your engine process uses 200MB in average then you can set a value of 600MB By configuration 600MB of Limit Memory Use value you instruct the memory watchdog to automatically restart the engine when memory usage reaches 600MB Page 38 of 69 a System Configuration gg External PTZ module gy Aux Module System Info E Hotkey List Bm Calculator L B NVR Connections j EM All Channels Be Find Cameras Bl Trigger Policy L E Maps a Users ea User Groups Sa Export Import Primary Interface Settings Active Locale Engish Settings here affects web page display Web Server Listen Port 5035 Set to if mo web is available NVR Server Listen Port 3557 External Port 3557 set to 0 if same as listen port License Information Customer Online license Product Type Professonal Online Licensed Channel 55 Licensed Panorama Ch C Limit Memory Use C Limit memory usage of engine in MB Set to 0 for no timit IVR Free Total Memory 595 7 MB 2 0 GB 2 0 GB Remote channel Channels can be found by other NVR How to enable 3G video streaming Note Since Mobile Client APP for iOS and Android has been developed 3GPP streaming function is deprecated Genius Vision FAQ fO E To enable 3G video stre
31. hardware 2 Also we can t rule out the possibility of software bugs that could theoretically exist everywhere both in the camera firmware and our software 3 Tofix this kind of issue we need at least the actual device setup inside our lab Typically this is simply economically infeasible This is why we created the free ONVIF verification program that we hope to drastically improve this unfortunate industrial reality You may urge your supplier to join this program See also e l seea camera VendorX ModelY is listed as supported camera on your official website Can you guarantee the compatibility can t connect to remote NVR Help Please check following steps 5 The default control port of NVR is 3557 not 8086 8086 is web port For remote connection to work port 3557 is required You should also check your firewall settings about this 6 Check your user name and passwords 7 f you are using CmE server then you need to use CmE client because CmE and commercial edition does not connect to each other 8 If you still can t get it connected please check our technical support process Screenshots of settings on both PCs are especially important for mobile APP issues Please be advised that we might not reply all support requests to non direct paid users can t connect to my ONVIF compliant camera Help It s known that possibility exists that two ONVIF compliant devices might not be working together In our exper
32. hat are the technical support policy of non paid user or non direct customer First of all we would like to give our appreciation to those who are willing to try our software Page 60 of 69 Genius Vision FAQ For years we provided direct technical support for all users However as our user base grows this is no longer a feasible scenario due to following reasons 1 We only have limited human resource Refocusing our resource on direct paid customer is the only way to improve customer experience 2 Most technical support requests lack vital information that is required to diagnose the true cause of the problem 3 Most users did not read our documentation thoroughly before submitting a support request Thus we have designed a technical support form and we require all users to fill out the form properly to submit a technical request Please be advised that we might not reply all support requests to non direct paid users due to resource constraints can t connect Mobile APP to the NVR Help Please check following steps 1 The default control port of NVR is 3557 not 8086 8086 is web port For remote connection to work port 3557 is required You should also check your firewall settings about this 2 Check your user name and passwords 3 If you are using CmE then you need configure the Mobile APP properly because CmE and commercial edition does not connect to each other You need to tell the APP which edition you want
33. hen the mobile browser tries to reach NVR web server it will automatically determine the phone type If this detection is not successful you may not be redirecting to the correct page In this case enter the following URL hittp lt ip_to_your_nvr gt 8086 3gp v html If you still can t see video streaming please contact our technical support with your mobile phone model number or device available to us for testing and diagnosis See also e User s manual How to rebuild archive data index table Index table could be corrupted due to error in the archive index file This table can be rebuilt by deleting Local console Auto start console Activate Deactivate Restart Auto Start License manager Config SafeMode Collect log files Close Tray Icon Page 41 of 69 Genius Vision FAQ Windows and Hidden Tray Icon d Customize mm Er 3 In Windows tray icon is hidden by default You have to click the white triangle to access hidden icons os p t E Nae t All Control Panel Items Notification Area Icons Select which icons and notifications appear on the taskbar If you choose to hide icons and notifications you won t be notified about changes or updates To view hidden Icons at any time click the arrow next to the notification area on the taskbar VIA HD Audio Deck Genius Vision Inc NVR Host Version Genius Vision NVA is
34. ience it might be caused by 1 Firmware or software bugs 2 Different interpretation of ONVIF specification among developers 3 Ambigious specification definition or specification bugs Yes specification can contain bugs We offer comprehensive process in our free ONVIF verification program to resolve such issues You may urge your supplier to participlate this program to reduce compatibility problems Can you recommend a camera on your list Page 67 of 69 Genius Vision FAQ As we are not able to perform system integration tasks emergency support specification verification or field troubleshooting we are not in a position to propose or recommend any camera or hardware Nevertheless we offer free ONVIF verification program for IP camera manufacturers and here is a list of camera models that are tested In our lab Can I use Gmail Yahoo or Hotmail to receive trigger policy notification No you can t The reasons are explained below Free Yahoo Email and Hotmail does not provide standard SMTP protocol while Gmail requires TLS some kind of encrypted transmission which we don t currently support There is currently no plan to support these free Email types You need to find a mail server that supports SMTP protocol without TLS requirement It s generally the case of corporate internal mail servers not those free Email servers which due to being the main target of Email abuse or spamming requires higher security
35. isten port to zero 0 the web server Page 32 of 69 Genius Vision FAQ will be turned off Attention Used TCP Ports Please be noted that to make the remote live video web viewing you are required to properly configure your firewall if any Two ports are needed One is web server port the other is NVR communication port which defaults to 3557 See also e User s manual have a problem regarding AVI export what can I do Please provide a clip of XGV with such problem and detailed description Please send us through Dropbox or something similar not attach Email because too large If it s a software issue we can try to fix it but please allow delay because our engineer has very busy with many projects on hands and we need to check our schedule we try to make a living on our own so we are always very busy taking project orders See also e What is the difference among different AVI Profiles for export footage How to collect log information InfoCollector If you are using a Genius Vision VMS which version is newer than 767 you can use InfoCollector to simplify log collection process Otherwise you need following steps Collecting NVR server logs Note Server log is an important clue for engineers to analyze potential problems in NVR server recording process NVH server log files are located in the following location at the server computer e C Windows System32 i0 gax There might be several files Total size cou
36. it possible to use watermark on video If you are referring to the feature that can visually overlay translucent content on compressed video then such feature has not been developed yet Nevertheless we do have the digital watermarking feature that uses invisible hash values to detect digital data tampering Could I just install the viewer instead of the whole package of the software Yes please select NVR CMS Remote client only during installation Page 30 of 69 Genius Vision FAQ io Setup Genius Vision Inc All In One IP Video Surveillance Softw poesie x Select Components Which components should be installed Select the components you want to install dear the components you do not want to install Click Next when you are ready to continue How to calculate the required quantity of licenses Basically the licenses are calculated by the number of the channels required for the installation Following is an example which needs total 84 ch license in total 80 ch for cameras 4 ch for NVRs i TETEE o0 0 T Eo ee 3 be IP Camera 22 IP Camera 42 IP Camera 20 IP Camera 40 IP Gamera 60 E IP Camera S Ei m I can t connect to ONVIF camera of VendorX ModelY Please help In this case you need to contact VendorX to test their ModelY camera against our software Since we Page 31 of 69 Genius Vision FAQ may or may not h
37. ite issues and do not interfere Collect log files TD mam Local console Auto start console Activate Deactivate Restart Auto Start License manager Config SafeMode Close Tray Icon 2012 11 13 Preset preset hd Windows event log MsInfo32 Output Destinati Page 36 of 69 Genius Vision FAQ a nto Collect The collecting process may take few minutes and stop responding Please be patient and do not interfere Settings Preset preset NVR dient logs NVR server logs NVR database Windows event log MsInfo32 Output Destination J test zip Browse Page 37 of 69 Genius Vision FAQ How to use Memory Watchdog Memory Watchdog Overview Memory watchdog is designed to combat unknown memory accumulation problems a k a memory leak Memory accumulation could potentially make the engine server process to hang which causes software watchdog unable to work Existing software watchdog works only by monitoring server crash If server didn t crash software watchdog won t be effective Note Memory accumulation problems could be caused by improper configuration of server overload of the system or software bugs To enable memory watchdog set a proper value to Limit Memory Use box This value defines the maximum engine process usage If the engine process reaches this limit it will automatically restart This value should be configured care
38. ld be max 100MB When send to the lab for diagnosis please make sure you zip the data first Collecting NVR client logs Note Client log is an important clue for engineers to analyze potential problems in NVR client console process NVR client log files are located in the following location at the client computer e appdata GeniusVision i0 ds There might be several files Total size could be max 200MB When send to the lab for diagnosis please make sure you zip the data first Page 33 of 69 Genius Vision FAQ Collecting NVR server crash dumps in Windows 7 Note Server crash dump is an important clue for engineers to analyze a crash problem in NVR server recording process Before collecting crash dump you need to enable Windows Error Reporting service to produce local dumps This is a Windows 7 OS feature but is turned off by default To do so use registry editor to make adjustments illustrated by the following picture gy Sees eT a emen am _ BR EQ BAW AMREA AH gt D VSTO Runtime Setup zi 83 2H M WAB at BE REG_SZ SERBS i WBEM to T R WOR 0000000 m WIMMount o DumpType EG DWORD Ox 2 2 4 Windows CACrashDumps E i i CurrentVersion J Help HTML Help 4 ITStorage I ScheduledDiagnostics 4 ScriptedDiagnosticsProvider b J Tablet PC gt s J TabletPC do ExcludedApplications a Hangs 4y HeapControlledList iveKerne Report MAR _ Windows Search
39. lity between the software and the speed dom for example 3 Axis joystick as shown below by using mouse control instead of joystick Please click the video tab to evoke the dialog and check UsePTZ Page 16 of 69 Genius Vision FAQ x Video profile EH Image flip mirror or rotation Video codec 1280x720 Video resolution lof Video codec Video resolution 2 Click on the Config System Page 17 of 69 Genius Vision FAQ p NVR 127001 oe a ae A O Q MMM EE EEE ii 55 E NI g E Playback SyncPlay Live Mode Config System Config Console DYN ONVIF Find Cameras New Objects Tree View E a All channels G a All connections H demo Live Config Storage System Briefcase Viewer LoG 1 map fisys a 3 Click on the External PTZ module node to evoke the dialog and select Directlnput mode for the first time Page 18 of 69 Genius Vision FAQ pue deeem E B System Configuration Select external PTZ module mode Remote IP address AJ Hotkey List ol a Remote IP port Ex NVR Connections Session password E ll keyboard s controller ID Keyboard DVR ID Stick playback control CAM ID Digital PTZ CAM ID VP ExtPtzModule PtzCAM ID ry Ey py py E93 D DVR controlling protocol 4 Close local c
40. ll with all these How many cameras can your software support We are looking for a special software solution with requirement A B C D E Can you do it have some very specific needs for requirements A B C D E Can your software be tuned to fulfill those all have a user operation question Help see a camera VendorX ModelY is listed as supported camera on your official website Can you guarantee the compatibility What are the technical support policy of non paid user or non direct customer can t connect Mobile APP to the NVR Help Can you please provide hybrid capture card price Page 2 of 69 Genius Vision FAQ What are the standard license purchase terms Is the software license fee one time or annual Can a multi channel license code to be installed on different PCs What kind of support will a paid customer receive If one decide to upgrade Professional license to Intelligent does one pay only difference or full price Can mix Professional license and Intelligent license on the same PC Can you add support to camera VendorX ModelY Can you add support to FunctionZ to camera VendorX ModelY can t use PTZ on VendorX ModelY camera Help How to execute patrol function can t use FunctionZ on VendorX ModelY camera Help can t connect to remote NVR Help can t connect to my ONVIF compliant camera Help Can you recommend a camera on your list Can use Gmail Yahoo or Hotmail to receive trigger policy notification Do
41. ng on standard software product development unlike System Integrators who are specialized in system integration and deployment Therefore to build any integrated system architecture recruit consult a qualified SI other than Genius Vision is essential See also e need a system with requirements A B C D E Can you please design such a system for me e Does your NVR support a large number of cameras e System integration is a specialized expertise Can l install both Community Edition and Commercial Edition on the same computer No you cant have a Foscam model X but cannot get it to connect to the NVH Page 58 of 69 Genius Vision FAQ We only support Foscam M JPEG without additional functions If your Foscam camera is not M JPEG series than you probably won t see video There is currently no plan to add additional support to Foscam cameras have N cameras installed in M network with R router accessed by P computers Can your software work well with all these Please refer to have a CCTV system with components A B C D E combined with your software can you make sure it will work How many cameras can your software support Please see following related topics e have N cameras installed in M network with R router accessed by P computers Can your software work well with all these e Does your NVR support a large number of cameras We are looking for a special software solution with requirement A B C D E Can
42. o enable compatible mode to see video however using this mode will decrease system performance See also e Enabling compatible mode How to get started with GvClientX SDK According to our experience SDK is not for everyone So please contact us for more details How to open remote storage map folder of a managed NVR on CMS b O o NI SE HH ES ES E EI E E a a ERE RR E e x Live Playback SyncPlay LIVE J INI EXE s gt gt p I BE rove M cows E cons BE cows E CenfgSyttem Config Console rTEPPTUPES E c A i r Config Storage Find Cameras 3 B Al channels CH 008 AM2220D 000EAEA002D0 i CH O19 LILIN IPD 112ESx 000ffc242z M DS 002 USB2 0 Camera J NvR_001 192 168 1 15 Oi i ov 0 Storage Map pg Ov 0 ontig Remote NVF TT T EPA x1 demo Invoke Console Delete CH Add a new channel System LOG 13 map sys au Descipton Time D OV_001 lost visual 13 0 Tiu nin tant vain il No Page 49 of 69 Browse Search Recording gap Item Size Actvity J CH 001 h tb Iinrf1 H CH 004 192 168 3g CH 005 E 12 12 7 Fri 21 868 H I CH 010 BC CAM3 HJ OH4_011 Miconet L CH 014 Genius Vi a C CH 017 Dvs 830 C NIC950 CJ StarDot_001 003 Cg WTK01 a PX J All channels H Q Cnti StarDot 001 m CntiR StarDot 001 H I Cnt2 StarDot_001 C Cnt2R StarDot 001 H Onti CH 004 a CntR CH
43. odel Y Instead of adding support to camera VendorX ModelY we now use ONVIF to achieve the purpose You may urge your supplier to join our free ONVIF verification program Can you add support to FunctionZ to camera VendorX Model Y Instead of adding support to proprietary FunctionZ of camera VendorX ModelY we now use ONVIF to achieve the purpose You may urge your supplier to join our free ONVIF verification program can t use PTZ on VendorX ModelY camera Help First of all you have to verify and ensure the camera PTZ is functioning well through other means If the outcome is positive then connect it to our software and select appropriate driver This example will take Axis as an example each driver will be slightly different You need to find UsePTZ option and enable it Page 64 of 69 Genius Vision FAQ Channel CH 005 Streami Resolution 1280x720 1280x720 Video resolution off Video codec See also e can t use FunctionZ on VendorX ModelY camera Help How to execute patrol function Verify the patrol setting is properly configured Page 65 of 69 Genius Vision FAQ Camera Setup C Camera Setup Preset Configuration E Video Setup Description Index a EB Preview bii d Preset 2 Preset 3 ds Preset 4 5 Preset 5 ds Preset 6 Patrol Configuration CH 007 Network Camera 192 168 1 116 gs Patrol 1 15 Preset 3 3 da Preset 1 1 db Preset 4 4 dy P
44. onal demo software in order to determine whether or not the software is suitable for your usage In the case you would proceed purchasing license from us you agree to indemnify Genius Vision from any and all direct and or indirect damages as a result of using the software that is caused by non malicious intention Therefore before you put the Software into use it is your sole responsibility to evaluate and ensure its fitness With the CMS architecture and careful project designing amp planning a fairly scalable system can be constructed as illustrated below Primary NVR server For the CMS architecture to work there need to exist a primary NVR server which holds the information of other NVR servers like the diagram above This server will be the server to connect when client is connected from a remote site Maximum number of TCP incoming connection per server is 150 The maximum workable number of camera in one server is determined by the memory size CPU computing power bandwidth storage space combined with the camera configurations such as resolution FPS and the usage of intelligent analytics Recommended System Requirement Operating System Microsoft Windows XP or above Requires DirectX 9 preinstalled Following is a performance table we came up a couple of years ago as the time goes by the techniques of PC codec are upgrading combined with dual stream if incorporated the performance will have significant incre
45. online Snow on and notifications Windows Device Installation Hide icon and notifications Only show notifications Turn system icons on or off Restore default icon behaviors Always show all icons and notifications on the taskbar and set the icon to Show icon and To make the hidden icon always visible click Customize notifications Secondly delete this file and restart NVR it will automatically scan all storage disks and recorded data should be automatically accessible Page 42 of 69 Genius Vision FAQ wo SERCH ERSARSEKS GeniusVision_Archiver dbx 3a DBX ES 15 8 MB e G2 BER 2013 3 4 F 04 27 GeniusVision Archiver dbx 2013 3 4 S04 DEX 16 23 GeniusVision EventDb dbx 2013 3 4 FF 04 DBX BZX 1 539 841 GeniusVision OnlineAuth lock 2013 3 4 KS 04 LOCK 42 0 KB GeniusVision SystemDb dbx 2013 3 4 FF 04 DBX 8Z 485 KB Please be aware that there are several similar files in C they are e GeniusVision_SystemDb dbx gt system configuration e GeniusVision_EventDb dbx gt event logs e GeniusVision ArchiveDb dbx gt archive data index Out of the three files only GeniusVision_ArchiveDb dbx can be rebuilt by itself Others if deleted are lost forever If deleting GeniusVision_ArchiveDb dbx still doesn t fix the problem then please try to delete all these three tables because they may also be corrupted You will need to re configure all parameters of the syst
46. onsole to take effect Page 19 of 69 Genius Vision FAQ easet atem set O Q v DS_002 USB2 0 Camera 32 09 05 13 33 4 Right click the NVR icon to restart the local console Page 20 of 69 Genius Vision FAQ Local console Auto start console Activate Deactivate Restart AutoStart License Manager Contig SateMode Collect log tiles Close Tray Icon 2 IE EMMEE Rai 5 Click on the DirectInput tab to evoke the dialog and select CH OEM 3 AXIS as following Page 21 of 69 Genius Vision FAQ Seal Port Drectrout Device MLSgiEW4xG CH OEM 3 AXIS v Kelect device Calibrate on initialization Please leave joystick Calibrate off centered for 5 seconds on NVR initialization or after changing system config a NVR Connections Em All Channels Gs Local Channels Then you are good to go How to disable tamper detection Please open S Motion dialog box and right click on the capsule to set Function properties Page 22 of 69 Genius Vision FAQ Camera Setup CH 010 NCB855PRO CO Camera Setup _010 NCB855PRO B FB Video Setup A Ell Preview v Scheduled Recording cl PTZ Setup i Save changes Discard changes Remove the region Move to layer Here you can disable the Tamper detect Page 23 of 69 Genius Vision FAQ Software Motion Detection Channel Ctrl Motion Detection Parameters Threshold Hysteresis
47. paying See also e What are the technical support policy of non paid user or non direct customer If one decide to upgrade Professional license to Intelligent Page 63 of 69 Genius Vision FAQ does one pay only difference or full price The short answer is that one needs to pay full price The Professional Edition license is for one camera to have Professional Edition function set Similarly Intelligent Edition license is for one camera to have Intelligent Edition function set Currently we don t have the special license upgrade option on per channel basis So basically you need to decide which edition you want to buy at the moment you buy See also e Canlmix Professional license and Intelligent license on the same PC Can I mix Professional license and Intelligent license on the same PC Yes you can For example if you install 2 Professional Edition license and 1 Intelligent Edition license on the PC then you will have totally 3 camera connection license Two of them can use Professional Edition function set and one of them can use Intelligent Edition function set All Professional Edition function set is included in Intelligent Edition function set For detailed function comparision among editions please refer to the Product Specification on the documentation page See also e f one decide to upgrade Professional license to Intelligent does one pay only difference or full price Can you add support to camera VendorX M
48. program to take effective ystem anatase 4 Hotkey List Tf Bl Calculator Compatible mode Enable only when there s rendering problem amp 9 All Channels Steward Export Snapshot Path K Browse Directory EI f BE Pattern Page Reset PatternSet Reset pattern set on startup Users User Groups Tour Delay sec 5 j m Expor t Import Map Icon Size Medium Group neighboring channels dip Plugins oro Switch to 1x10n alarm Continuous beeps Data Time Format Sren hich How do set pre record and post record interval What s ActivityInterval In Camera Setup dialog Video Setup tab use PreRecord and ActivityInterval to set pre record and post record intervals Page 9 of 69 Genius Vision FAQ C Camera Setup BM Video Setup v Scheduled Recording ER PTZ Setup Enter pre record interval in seconds Note this value requires sufficient memory to work correctly Maximum interval in seconds to consider two activities as one Note this value also serve the purpose of post record interval Minimum manual record interval If two manual record are requested within this interval they are considered as an one extended manual record request E The intervals are used to extend video recording beyond event activity beginning and ending It s easily visualized in timebar event mode The orange segment is the event and the green segments are pre record and post record in
49. r standard products on their first projects thus allowing mutual trust to establish during the break in period See also e seea promising market of XXX but need you to modify your software a bit Can you do it see a promising market of XXX but need you to modify your software a bit Can you do it The cooperation model under discussion is about penetrating a particular vertical market We received many similar requests in the past and did invest our RD in those so called promising modification Unfortunately those efforts seldom produce good return It s safe to say that we can modify the software to do almost whatever you want a software can do but it s not easy for us to justify the development cost We still participate in such modification nowadays but not with those who haven t already being distributing our software license We choose vertical market partners very carefully from those who sold a significant amount of software license for two reasons 1 those partners who are already very familiar with our software and therefore can lead us to a market where value is maximized for us 2 Even if the plan eventually fails our minimum income is guaranteed by the amount of license sold Do you have LPR or Face Recognition We had researched the technologies and did some preliminary tests the result was promising However it has not really been implemented into our system mainly because we haven t got the real demand Please
50. reset 2 2 amp Patrol 2 5 Patrol 3 Patrol 4 Patrol 5 Patrol 6 2 Patrol 7 Patrol 8 Patrol 9 Patrol 10 Amy J ok J ce Right click on the player to evoke the dialog and select the route you wish to patrol EVALUATION VERSION NVR 127 0 0 1 i D Q Wi RE iii i 3 e ERI s Ei E E EG e 8 3 P X std timebar std umebor_ Simple 05D Customized Fa Pattern Set v LIVE lt i ie 44 4 A JA i ME am Pagel BS Groups FE Groups fm Groups i Groups Config System Config Console CH_007 Network Camera 192 168 1 116 Config Storage Find Cameras New Channel New Objects Zoom In oe j All channels Actual Size W CH 007 Network Camera 192 168 1 116 v Show timestamp pp um d Live video feed 3 A demo Manual Recording Reset Channel Viewing earliest recorded data Stop Detach Recall PTZ Preset gt o7 Begin PTZ Patri Stop PTZ Patrol Set PTZ Preset FS System Briefcase Viewer PTZ Setup Patrol 4 AG map leve an Datral S can t use FunctionZ on VendorX ModelY camera Help In this case there really isn t much we can do about it Reasons are explained below Page 66 of 69 Genius Vision FAQ 1 There is unfortunately a widespread and common phenomenon that camera upgrades and changes all the time without conducting further compatibility tests both in firmware and
51. rvice since our software run as a service and can run even without user login e USB has not been tested NOT RECOMMENDED See also e Why can t see NAS drive letter mapping on storage configuration Why can t see NAS drive letter mapping on storage configuration Windows treat drive letter mappings differently for services and applications Services are those that run before any user login Appilcations are those that can only run after user login The two sets of entities access an entirely different drive letter mapping and as far as we know there is no way for the two sets to interchange drive letter configurations l m sorry we can t offer more help regarding NAS setup because NAS is not officially supported by our software Perhaps you can dig up related information over the Internet regarding the topic How to mount NAS for Windows services Or one might want to consult NAS vendor for more information We recommend you use iSCSI or DAS which does not have similar issues What are the supported file output formats AMI XGV proprietary What are the video codecs currently supported M JPEG MPEG 4 H 264 What are the supported OS Page 48 of 69 Genius Vision FAQ Windows XP 2003 7 server 2008 server 2012 Preliminary test shows Windows 8 is also supported For server side OSes such as server 2008 server 2012 you might not see video display correctly because of lack of DirectX or driver support on the OS You need t
52. stem reboot How can get the cost of commercial licenses Please fill out our online sales inquiry Someone will be contacting you shortly How to deal with online license check failed message For Commercial Edition if you are now using online license and has not yet committed to license to the computer it will require constant Internet connection Without Internet connection in 3 days the online license check will fail Nevertheless the license code will automatically restore after 24 hours of inactivity We don t keep commercial license record forever so make sure in the future you will commit the license once the installation is stable within short time For more info please refer to License Authorization Whats the size and frame rate of 3GPP video Note Since Mobile Client APP for iOS and Android has been developed 3GPP streaming function is deprecated 3GPP function supports video transcoding to a fixed size and frame rate at 320 240 5fps Does Genius Vision NVR software support remote TV wall Page 47 of 69 Genius Vision FAQ Yes See demo video here Does the recording overwrite oldest video when storage is full Yes This is the default and automatic behavior and there is currently no way to alter this behavior What storage expansion solutions are supported e iSCSI HBA are supported e For NAS to be appear on storage config you need to mount it before any user login and can be accessed by Windows se
53. tall dear the components you do not want to install Click Next when you are ready to continue How to trigger alarm on motion detection You need to enable ActivityAlarm as shown below Page 12 of 69 Genius Vision FAQ Selective streaming of video always Always streaming view_only Only when user request live video Priority Recording Select priority recording mode Limit frame per seconds in maxfps mode Alarm Options mn Select alarm type for activity none aam Select alarm type for video loss Miscellaneous default Select stereo type of camera dient on gt Video analytics mode a How to enable video loss alarm in latest software Due to software improvement suggestions video loss alarm is default off since b80 Users can still enable it manually by adjust VlossAlarm in Camera Setup Page 13 of 69 Genius Vision FAQ Channel AAB Driver ONVIF Description Default Based On Priority Recording u PriorityRecording Select priority recording mode L 1 1 Limit frame per seconds in maxfps Y mode Alarm Options ActivityAlarm Select alarm type for activity ViossAlarm ot Select alarm type for video loss n D Mid i StereoType I x Select stereo type of camera 3min VideoDetect FI Video analytics mode Video stream used for server lerS EN transcoding This setting affects 3G
54. tervals Also in the post record interval ActivityInterval any new event will be considered as the extension of previous event and recorded as single event in database W 2013 12 How do I know if S Motion is working properly S Motion engine has NO knowledge of object vehicles people S Motion engine has NO background learning It simply compares current frame and previous frame and count changed pixels e Parameter Threshold determines how a single pixel is considered changed Object Size ObjSz determines how many changed pixels are required to trigger motion event e Aspect ratio of Object Size ObjSz has NO effect on motion detection Only total pixel count is used Green overlay indicates that motion is detected but total pixel count is too small to trigger motion event Page 10 of 69 Genius Vision FAQ om Ce ARE o B ie o BRE O SRELHHE cw PTZHOE C AKRE 2 BR RARE O SEH c PTZHUE 0 Ry PhiterziiH P KRE Can you provide xgv or xsf footage file player For Genius Vision NVR there isn t a seperate package of footage player It s included in the NVR installer package If you just want player select make following selection at installation time Page 11 of 69 Genius Vision FAQ iat Setup Genius Vision Inc All In One IP Video Surveillance Softw EXER eo a Select Components Which components should be installed Select the components you want to ins
55. tibility view Genius Vision NVR admin The screen looks a bit weird because it s NVR Video Viewer not rendered correctly NVR 192 168 0 17 3557 1 CH_003 Megapixel IP Cam 192 168 1 33 Connect g After enabled compatibility view the screen become prettier which is the correct one Page 7 of 69 Genius Vision FAQ E EN TAN A http 192 168 0 17 8086 resource html D BOX 192 168 0 17 Ttt LT Ce Genius Vision NVR NVR Video Viewer NVR 192 168 0 17 3557 Channel CH 003 Megapixel IP Cam 192 168 1 33 GvActivexHost Version 676 Unauthorized Development Connect Full Console Embedded Thirdly if you are using Community Edition then the ActiveX control CAB files are not packaged within the software installer but on our web server So you need to open your Internet connection on your client PC in order for IE to download the CAB files required to activate the video display control Do need to use Intall additional codecs to see video Only if you can t see the video correctly The original ActiveX control can already support most video How to enable alarm sound Open the Console Configuration by clicking Config Console Page 8 of 69 Genius Vision FAQ a Local Console Configurati Primary Interface Settings Svstem Configuratior Active Locale English J Recording o h e Change of active locale requires restart
56. tion question Help Genius Vision NVR is a high complexity professional system For us to reply an user operation question we require user to go through all documentations and this FAQ document available before asking an operation question If the documentation isn t clear or you can t find documentation please let us know by pointing out the exact point under discussion Thank you for your patience see a camera VendorX ModelY is listed as supported camera on your official website Can you guarantee the compatibility No This is a unfortunately reality because a widespread and common phenomenon exists that camera upgrades and changes all the time without conducting further compatibility tests both in firmware and hardware Also we can t rule out the possibility of software bugs that could theoertically exist everywhere both in the camera firmware and our software However we offer our full functional free trial non commercial software for users who wish to confirm the compatibility by themselves The risk of encountering compatibility issues can be greatly reduced if you urge your supplier to participate our no strings attached free ONVIF verification program See also e Can you confirm that your software is compatible with camera VendorX ModelY e Can you confirm that your software conforms to a particular technical or bidding specification e Does your software support XXX camera How can get the video stream W
57. w to switch off the notification in the system briefcase viewer and in the live video What data is needed for the software rebranding What are software development branches What are the differences among Commercial Edition Community Edition and Lite Edition How to tell if I m using Community Edition or Commercial Edition What s the license restrictions of the Community Edition Does the software support feature X unsupported and unplanned Why can t you implement support of feature X Can you do some kind of software modification see a promising market of XXX but need you to modify your software a bit Can you do it Do you have LPR or Face Recognition Can you confirm that your software conforms to a particular technical or bidding specification Can you confirm that your software is compatible with camera VendorX ModelY have a CCTV system with components A B C D E combined with your software can you make sure it will work have a system with components A B C Can you suggest how to choose components D E F that will work with A B C properly need a system with requirements A B C D E Can you please design such a system for me Can you help to build system architecture for projects Can install both Community Edition and Commercial Edition on the same computer have a Foscam model X but cannot get it to connect to the NVR have N cameras installed in M network with R router accessed by P computers Can your software work we
58. website See also e System integration is a specialized expertise I have a system with components A B C Can you suggest how to choose components D E F that will work with A B C properly Our policy is not to respond to this kind of inquiries directly Page 5 of 69 Genius Vision FAQ We offer our full functional free trial non commercial software for users who wish to confirm whether or not a complex system combination will work by themselves For the specification of our products please visit our official website See also e System integration is a specialized expertise need a system with requirements A B C D E Can you please design such a system for me We are honored that you value our professional opinion and thus would ask us to design for you However this is not a business model that we intend to participate We offer our full functional free trial non commercial software for users who wish to design a complex system to perform various internal testing scenarios and verify the fitness of the complex system combination by themselves See also e have a system with components A B C Can you suggest how to choose components D E F that will work with A B C properly e System integration is a specialized expertise Can you help to build system architecture for projects Every project is unique it needs dedicated attention from professionals to ensure the product service is properly delivered Genius Vision is focusi
59. you do it Please see following related topics e Can you do some kind of software modification e seea promising market of XXX but need you to modify your software a bit Can you do it e Can you confirm that your software conforms to a particular technical or bidding specification e System integration is a specialized expertise have some very specific needs for requirements A B C D E Can your software be tuned to fulfill those all As a principle Genius Vision VMS is a designed to be a standard product that covers the common professional VMS needs for most people In our experience most very specific needs are deeply tied into certain vertical market and aren t able to support the development cost for a generic software like ours to develop toward those needs To answer any of those questions also imply investing a significant effort For better answer those questions we recommend users to read the manual thoroughly and try to find out the answers by using our evaluation version of software themselves See also e Can you confirm that your software conforms to a particular technical or bidding specification Page 59 of 69 Genius Vision FAQ have a user operation question Help Can you do some kind of software modification have a CCTV system with components A B C D E combined with your software can you make sure it will work e havealot of questions can you help me with all of it at once have a user opera

Genius Vision FAQ

Contents

Download Pdf Manuals

Related Search

Related Contents