SpoTel ipPBX Phone System USER MANUAL
Contents
1. Account details zycoo com 0 30 Reports Your account 4 Please click the Skype connect onnedl you engine SP enabied PEK lo Shope ei Stype Connect n more 3 Subscriptions T fannos Q Some of row SIP Prolies have been suspended because rour Stype Vana Group video calling has nsufioent crest svaladie to pay for Pe channel subscrpbon Du r U memsers Te Ot and he polies wi de reactvated Veicemail ers Online Numbers mergers Your SIP Profiles Call forwarding 0 merten Skype Connect i profees oS DE E O 5 Create a SIP profile Create a SIP profile Choose name Creating a SIP profile is as easy as three steps Simply Choose a name for your profile purchase a channel subscription and get your authentication detarls Choose a profile name aaa 9 conc Then you can create one sip account you need pay for 4 95 for one channel as monthly rent and you need input the register information to our VoIP trunk blank then you can register to skype server And you need assign money for outgoing calls then you can call out SPOTEL all rights reserved 59 SpoTel IP PBX Note Skype Channel belongs to VoIP channel so any calls from Skype will be directed to the same destination of VoIP Profile settings J gt Se aaa Profile name aaa Profile settings Cafing channels Buy a channel subDscr bon to actvate thes profie Authentication details Outgoing cats Set up outgoing cats2. Nicherons SpoTel ipPBX Phone System USER MANUAL The information contained in this document is subject to change at any time without prior notification If you want to learn more info about our product please visit our web www nicherons com Co SpoTel IP PBX TABLE OF CONTENTS Chapter Safety Notice 00nn0nnannanneanennnnnnnennnnnrrrrnrrenrrnrrsrrnrrrrrrrrrrrrrrrerrenrsnrsnrsrennrnnennenne 3 Chapter ASF OCU OU eae eect screens ioc ec toarasasnees oaciccas eins we eevex dneaecneteneeyanesscateaxeanaase 4 2 1 Brief introduction Of IDPBX ccccceccsecceccceeeseeeeeeeeeceeeseeeeeeseeeseeeeeeaeeeseeeneeseees 4 22 Hardware SIUC WING siccsraseatua erie nineientnccninaangavntscduieutinnsie tember ies a aiea 5 PSA ae BICKFaN E Ne oe ee ce ene 5 22a VON ANG ean E aacunrsscsdseceasenecttendesaan aren secesnncaoic 5 ZL NW AAVOW AN Coss sa vcsrcacdansesinieacoxsndninicwscidoutied onsieend colbsouesteteainsatsdacatacen E 6 2 2 4 Environmental Requirement ccc cccccccccecesssesessseesseeeeeessssssesseseees 6 229 Packing NAST ges sess dysiuasnt gdeceoucencactoandetencstie cit tascedh dite toate A ar eevetete deundectunmteenosates 7 Chapters Basic Configura hOM sesacevccncerctu id sccdesecontenedediaetanticeecameecatensiedievavieeetacsceentcqseads 7 3 1 Preparation Before Operation cc ccccceecsssesesssessssssssseeeeeeeeseeseeeeeceeseeeeeeees 7 32 Before MAKING a Call sssini a ia 7 EZ OO P DA aa E
3. Register z Host Outboundproxy Proxy Port Without Authentication Username Password Seen Description for VoIP Trunk digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes Check for opening register service otherwise register service is closed Host Address provided by VoIP Provider Outbound proxy Outbound proxy is provided by VoIP Provider Proxy Port Proxy Port is provided by VoIP Provider Without If you don t use Authentication when connecting server pls check Authentication this option Username provided by VoIP Provider Password provided by VoIP Provider 3 Peer SPOTEL IP PBX will be taken as a Client when you use Peer it s used for outbound call by connecting to another SPOTEL IPPBX SPOTEL all rights reserved 14 O SpoTel IP PBX Add a Trunk Peer Name Provider Type Protocol SIP j Analog Dial Plan default C VoIP Trunk Host dynamic Peer NAT E Without Authentication Username Password Explanation Define the Peer Name digit or letter is allowed Choose protocol for this trunk SIP or IAX2 Dial Plan Choose a dial plan for this trunk define it in the submenu named Outbound Routes IP Address of the other SpoTel IP PBX NAT Check this option extension user will be configured after NAT Network Address Translation Without If you don
4. 6 6 Backup Backup all the settings Click Backup to display the diagram as below List of Configuration Backups S No Name Date Options Restore Restore your selected backup file to system Delete Delete your selected backup file Download your selected backup file to your PC Note Please don t change the backup file name 6 7 Update Here you can upload firmware IVR prompt backup files to update the system Click Update to display the following diagram Update Upgrade System Package Enter The Package Name spotel2 v200 TFTP Server IP address Restore Default Settings Upload IVR Prompts Enter The Sound File Name gsm Note Please use gsm format voice file TFTP Server IP address Upload Backup File Enter The Backup File Name Note Don t change the backup file name TFTP Server IP address SPOTEL all rights reserved 48 SpoTel IP PBX Run TFTP server e g freeware TFTP32 you will see the following interface Tftpd32 by Ph Jounin 0 x Current Directory C Program Files Tftpd32 Browse Server interfaces 192 168 134 129 Show Dir T tp Server Tftp Client DHCP server Syslog server Log viewer start time Go into the update page and upload firmware ulmage md5 192 168 1 7 Enter the package name Enter TFTP Server IP address Click Update button to finish upgrading system package after entering the TFTP Server IP Then syst
5. 804 Password Advanced 805 Caller ID Status 806 Outbound CID System VM Password 809 E mail 810 Analog Phone None 811 Dial Plan DialPlan1 812 813 Advanced Options 814 VoiceMail Can Reinvite 815 SIP IAX2 pae T 38 Fax Agent 818 NAT Pickup Group 1 4 819 Delete VMail DTMF Mode RFC2833 820 Video Call Permit IP 821 822 Codecs Configure 823 se Cancel 826 827 828 829 830 SpoTel is a registered trademark of Nicherons Inti Canada Inc All Rights Reserved Extension Settings Caller ID Caller s ID g 801 Outbound CID Overrides the caller id when dialing out with a trunk VM Password Voicemail Password for this user eg 1234 E mail The e mail address for this user eg edward gmail com Analog Phone If this user is attached to an analog FXS port of the system please choose the port number here SPOTEL all rights reserved 10 SpoTel IP PBX Dial Plan Please choose the Dial Plan for this user Dial Plan is defined under the Outbound Routes Voicemail This user will have a voicemail account after choosing this option Can reinvite Set up calls directly between caller and receiver after being connected by IP PBX system This method is known to cause problems with certain hardware such as the common Cisco ATA 186 S Check this option if the User or Phone is using SIP or is a SIP device device T 38 Fax Enables T 38 fax UDPTL pass through on SIP to SIP calls Check this option if this User
6. Conference Number Extension 900 Conference Password PIN Code 1234 Admin PIN Code 2345 Conference Options Conference DialPlan DialPlani v Play hold music for first caller Enable caller menu CO Announce callers C Record conference C Quiet Mode C Leader Wait Conference Number The number that users call in order to access the Gaa conference room the default number is 900 Conference DialPlan Use the dialplan when you invite the other participant Play hold music for first Check this option Asterisk will play Hold Music to the first caller user in a conference until another user has joined the same conference Enable caller menu Checking this option allows a user to access the Conference Bridge menu by pressing the key on their dialpad Announce callers Checking this option announces to all Bridge participants the joining of any other participants Recording format is WAV Quiet Mode If this option was checked all users entering this conference will be marked as quiet and will be in Listen Only mode Leader Wait Wait until the conference leader admin user arrives Me before starting the conference Please check the following diagram to learn SPOTEL all rights reserved 24 SpoTel IP PBX es input conference room Input conference room Go into the number 900 password 1234 conference room In the conference admin can add new participant extension user or external number in
7. 192 168 1 251 System Outboundproxy Proxy Port Prefix M Without Authentication Username demo Password eee eee If it s a remote registration please fill in the public IP address or domain in the Host blank SPOTEL all rights reserved 62 SpoTel IP PBX Outbound Routes List of DialPlans Dialann CC co Cu Outbound Routes Inbound Control List of DialRules Add a Diu Rule Advanced xX Status Rule Name call_server System PIN Set F Place this call through VoIP chent v Failover l Dialing Rules If the number begins with 12 and followed by 1 more than 3 digits Define a custom pattern Delete 2 digits prefix from the front and auto add digit before dialing Cancel 4 Configure outbound routes on B Then IPPBX A and B can call each other E g one extension on IPPBX A is 801 and another extension on IPPBX B is 601 then 601 calls 12801 and 801 on A will ring 801 calls 12601 and 601 on B will ring too SPOTEL all rights reserved 63
8. configuration and function key Web GUI username admin Web GUI password admin 11 Play the IP Address of WAN port 600 Enter into the Voicemail Box 900 Enter into the Meeting Blind Transfer 2 Attended Transfer Disconnect Call Login the system After connecting the IP PBX to the local area network launch the web browser on a computer which is in this local area network Enter the IP address of the system WAN port IP address http 192 168 1 100 9999 The start web page will appear like this SPOTEL all rights reserved 7 SpoTel IP PBX EULIEN English Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be displayed AN vo 1 you have to add a network segment same with the WAN port if your PC is not at 192 168 1 XXX 2 For safety requirement please modify the username and password after you login You can modify in this page System Management 3 Generally based on the default setting if the user interface is inactive for 1 min after login the logon period will expire If you want to continue please login again SPOTEL all rights reserved 8 SpoTel IP PBX If username and password are right the following page will be displayed Q d D aiuberene System Info Network WAN IP 92 168 1 50 Storage Fas Tota Used Ext Orek
9. function key on the phone Please check the following diagram to learn When Extension is ringing 8 Input function key 8 a i t 7 Extension Number input function key 7 and define another extension to pick up Connected to speak Reference Parameters and Explanation of Pickup Calls 8 Pick up the ringing extension in the system at random This can be defined in Feature Codes 7 Defined extension number must be inputted after 7 This can be defined in Feature Codes SPOTEL all rights reserved 21 O SpoTel IP PBX 3 6 On The Call 3 6 1 Call Parking If you picked up a call at your seat but it s not convenient to talk in public you need go to the conference room to talk secretly At this time you can input 700 to park this call the system will tell you a parking number 701 which you can input for continuing conversation when you go to the conference room Please check the diagram as below to learn On the call CS gt D R gt Ne a gt h Hang up Input 701 On the call input 700 for packing number Pick up by another extension Continue the conversation Reference Parameters and Explanation of Call Park Extension to Dial Default number is 700 It can be defined in Feature Codes for Parking Calls What extension to Default number is 701 720 It can be defined inf Feature Codes park calls on How many Default is 45 seconds It can be defined in Feature Codes seconds a ca
10. of a voicemail message in this selection box Message time below this threshold will be deleted automatically Say message Caller ID Choose this option to play Caller s ID before voicemail message is played Say message duration Choose this option to play the duration of message See eon ere hevekenal mewage ipod O Play envelope Choose this option to play envelop including date time and caller ID Allow users to review Choosing this option the caller leaving the voicemail can a review their recorded message before it s submitted SMTP Settings General SMTP Settings Email Settings SMTP Settings SMTP server Port 25 SSL TSL F M Enable SMTP Authentication Username Password SMTP server In order to send e mail notifications of your voicemail set the IP address or domain name of a SMTP server that your IP PBX may connect to eg mail yourcompany com The port number which the SMTP server running is generally port 25 If SSL is encrypted please use port 465 instead SSL TSL Enable use SSL TLS to send secure messages to server SPOTEL all rights reserved 34 SpoTel IP PBX Enable SMTP If your SMTP server needs Authentication please enable Authentication SMTP Authentication and configure the following information Username Input username of your email box Password Input password of your email box Email Settings YoiceMail General SMTP Settings Email Settings Template for Voicemai
11. or Phone is an Call Agent NA Check this option if the User or Phone is located behind a NAT a Network Address Translation enabled gateway Select your pickup group Delete VMail Voicemail will not be checkable by phone if you choose this option Messages will be sent by email only Note You must configure SMTP server for this functionality DTMF Mode The Dual Tone Multi Frequency mode to be used is specified here DIME Mode and can be changed if necessary The default is rfc2833 Permit IP IP address and network restriction eg 192 168 1 77 or 192 168 10 0 255 255 255 0 Q IP T Codecs Configure The allowed and disallowed codecs can be selected by clicking this link Default codecs are alaw ulaw and G 729 A sore There are 30 default extensions which number started with 8 you can modify extension accordingly to your need 3 2 3 Time Based Rules You can set working time rule and after working time rule and deal with your inbound call based on this time rule Please set from this page Time Based Rule New Time Rule SPOTEL all rights reserved 11 SpoTel IP PBX New Time Rule Rule Name Ex July4 Time amp Date Conditions Start Time End Time H v Start Day v End Day v Start Date M End Date M Start Month End Month v Destination if time matches if time did not match New Time Rule ltem Explanati
12. rule Place this call Choose a trunk for this rule through Failover Choose a failover trunk for using when the above chosen trunk is not available PIN Set Set PIN which you need input when you dial out by this rule Dialing Rules Define the number match pattern for dialing Define a custom N digit from 2 to 9 pattern Z digitfrom 1 to 9 X digit from 0 to 9 One digit or multi digits Delete digits prefix If deleted one digit prefix when dial 12345 digit 2345 will be sent Auto add digit If added digit 1 when dial 12345 digit 123451 will be sent SPOTEL all rights reserved 16 SpoTel IP PBX 3 4 Inbound Call 3 4 1 Inbound Routes When a call from outside you want to forward this call to an extension or IVR this Chapter will introduce you how to deal with the inbound calls Please configure on this page Inbound Routes Basic General Analog Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes From Analog Channels IVR IVR Prompts Ring Groups Destination working time IVR H Time Based Rules From VoIP Channels a Destination working time IVR eq General When a call from a trunk Analog VoIP it could be forwarded to an extension call queue conference or IVR You can choose based on your requirement Analog Channel DID If you want to direct the inbound call from a trunk Analog to a specified extension call queue conference or IVR please configure on this p
13. t have static public IP address you need to use DDNS feature you can subscribe a domain on www no ip com DHCP Server Settings DDNS Settings VPN Settings Inbound Control Network amp Country DONS Server www no Ip com TroubleShooting Username Password Network Advanced Domain Time Settings Update Time s 120 Management Data Storage Backup Status Update 2 Then configure outbound route on A Outbound Routes gt Add a Dial Rule SPOTEL all rights reserved 61 SpoTel IP PBX Outbound Routes Basic List of DialPlans Extensions l are DialPiani EE EE Outbound Routes Inbound Control List of DialRules Add a Dial Rule Advanced S No Ri x Status l co Rule Name call_client System 1 PIN Set Place this call through Peer server 1 Failover __ Dialing Rules If the number begins with 12 and followed by more than 3 digits Delete 2 digits prefix from the front and auto add digit before dialing Ss n 3 Build one voip trunk on IPPBX B Trunks gt Add a Trunk choose protocol IAX Fill in the IP address of IPPBX A in the Host blank Username and Password please fill in with what you had defined on IPPBX A Home Trunks Basic Canearal F1 T1 Trunk Ontinne Extensions Edit x Trunks Outbound Routes CN Description dient ations Provider Type i m Inbound Control e i Protocol IAX v Analog Dial Plan default Advanced C E1 T1 Trunk Register 7 G Status VoIP Trunk Host
14. then assign agent and Ring Strategy in Call Queue please learn from the following configuration interface Call Queue Reference Queue Number 500 Queue Name Service Ring Strategy Random v 802 802 803 803 Queue Number This option defines the extension number that may be dialed to reach this Queue This option defines a name for this Queue eg Sales SPOTEL all rights reserved 28 SpoTel IP PBX Ring Strategy RingAll Ring All available Agents until one answers default RoundRobin Take turns ringing each available Agent LeastRecent Ring the Agent which was called least recently FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory RoundRobin with Memory and remember where it left off in the last ring pass Agents All the users who is defined as Agent will be shown here Selected agent will be a member of the current Queue Queue Options Announcements Agent TimeOut s 15 Caller Position Announcements Auto Pause Frequency s 30 iii a R Announce Hold Time no Max Wait Time s Max Callers 8 Periodic Announcements Join Empty Repeat Frequency s 0 Leave When Empty Announcements Prompt welcome b vV Auto Fill Report Hold Time Note Each agent needs to login to the queue using the login extension defined in Feature Codes Agent TimeOut s This option defines the time in seconds that an Agent
15. 2 168121 M More Step 2 Set up the Provider Host in SPOTEL IPPBX B Set up the service provider and calling rule in SPOTEL IPPBX B to make it register to SPOTEL IPPBX A This method is almost the same as above EXCEPT you need to use the PUBLIC IP or DDNS as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router for SPOTEL IPPBX B Use the same method as Step 1 to do port forwarding in router B for SPOTEL IPPBX B as above Setp4 Combine two SPOTEL IPPBX and make calls Accordingly set the 601 users in SPOTEL IPPBX A and 801 users in SPOTEL IPPBX B and build the correct dial rules as above you can make calls between two the SPOTEL IPPBX Note You can also apply a DDNS to get one fixed domain for both SPOTEL IPPBX and connect to each other rather than using the Port Forwarding in the router 7 4 How to resolve problems about hearing on one side only If your IP PBX is behind the Router you should build an IP Address Map to resolve this problem as below Management gt Show Advanced Options gt Global SIP Settings SPOTEL all rights reserved 56 SpoTel IP PBX Global SIP Settings gt NAT Support NAT Support External ip External Host External Refresh Local Network Address NAT mode v Allow RTP Reinvite v External IP Replace your external IP address as your public IP or domain External Host Replace your external IP address as your public IP or
16. EEE E EE ENE E 7 3 2 2 Basic ConiguratiOM sercis irea eRT OE EARANN TE a 10 3 2 3 Time Based Rules oviscccsunsatcacatacenedactenasedicisavartvawsbacenaudevacesivedubintenteelieanaesianessss 11 Bee CUDA e AN ossrscesescansccccesesenncies E N NAR 12 So ONR a EEEE OTE E TO EEE E EERE 12 3 34 Outbound ROUTES cies asescacansssanratesoiouncinaesstietacoadconsalitentatedsacusdetnevtersetocdasandianestonses 15 SA IAD OUNG C Allicwssrsacescrassvsninsseraiasinatadaciueatrsansadasaeibidnastedlevancnedteagabonatanscchecaniesisaxtcenaadueutas 17 34 1 Inbound ROUTES vocccceacecasasddundssiesssremecesissasveeseialaeiconadnacsboesbeesamsunnatataseosadiaamners 17 A WIR cesta rennet ve etic sete an tne arse od cori cesarean EE ectenn ase AE 18 Se a AY Gl 8 10 Coe eee ee eee 19 SAA RNO GrOUPS seiciisc sss saivncousensnivercnasaovitadonsiind AAEE EAEE RTTE 19 Os BACKE eaa N 20 SF al PRICU eal E E A 21 30 OMEC AW atest E E E N ET 22 3601 Cal PAKN cercicennsreia NT E EAE 22 OZ M a a E AA 22 30 3 COMENCE ne re SEEREN 23 3 7 Settings before leaving office eeessssesseerrrrrrssssssrrrrrrrrssssssrrrrrrrrssssserrrrrerrsssssrern 25 SEPM WOM OW VIG ceense E EAE E ET 25 ad VOCO MA eae N 26 39 Cal QUCUG nier E E E E EEE 28 38 1 Create 2 cuannar en AE a nT er ee 28 3 8 2 Agent Registration cc cccccccccccsesssesessessssssssssaaaeeeeeeeeeeeeeeeeeeeceeeeeees 30 3O09 AJENECLOG OI eere A T E 31 Chapter 4 Advanced ccccccceccseccseceeetecet
17. Reports To make outgowg calls from fis SIP Profile you need to add Sk You can also set up Aufo recharge so you never run out of aedi Bact to SIP Profile list cali Oufbound calls to landines and mobiles in the US are chi centstren For ali other desSnations see Skype 5 standard per rates Add credit Auto recharge settings Then you can see the sip account information by clicking Authentications details P Authentication details aaa Please choose the method of authentication needed for your PBX Profile settings Registration or IP Authentication Authentication details Sermamepassword Reports SIP User 9905 1000142212 Password KKU pwm Generale a new password Back to SIP Profile Est Skype Connect address sip skype com UDP Port 4060 A SP user ts not yet registered at sip skype com SPOTEL all rights reserved 60 SpoTel IP PBX How to connect two IPPBX with IAX Trunk 1 Build one peer trunk on IPPBXA Trunks gt Add a Trunk choose protocol IAX Then configure it as the picture shows below Basic General ELNI Tnk Ontinn Trunks Outbound Routes S Ni Provider Type Peer Name Server Protocol IAX w Inbound Control l Analog Dial Plan default e Advanced E1 T1 Trunk Host dynamic X VoIP Trunk NAT Status Peer Prefix Username demo Password s eee If it s a remotely connection you have to setup port forwarding for port 4569 on your router for the IPPBX A server end And if you don
18. Tota N A Used N A Channels Device Info Mode N System Vermor aun Time 8 days 7 57 Reboot Factory Defaults Network WAN Port IP will be displayed Storage Total storage and used storage will be displayed Channels Channel information will be based on the product model Device Info Product Model and System Version will be displayed Common Button Besides of the device info in the home page the following common buttons are displayed as well Log out Log out GUI Reboot Reboot the IP PBX system Factory Defaults Restore all settings to factory default Activate Changes Activate the changes for your current configuration System Menu System Menu include the following sub menu Home Page Display device info Basic Basic configuration on extension trunks etc Inbound Control Configure Inbound Route IVR and Black List etc Advanced Configure extension s default info conference etc Status Check record list call logs register status etc here System Configure network time etc manage call logs back up files etc SPOTEL all rights reserved 9 SpoTel IP PBX 3 2 2 Basic Configuration Configure Extensions SpoTel IP PBX support SIP IAX2 and analog extension configure extension from this page Basic Extensions Home Extension Configuration ase Extension Number Bs Ez Extensions Trunks Extensions Extension Settings Outbound Routes vate Extension Inbound Control 803 Name
19. age Add Analog Channel Add Analog Channel Channel DID Extension Channel Choose Analog Port of trunk DID Extension Select Extension call queue conference or IVR for DID VoIP Channel DID If you want to direct the inbound call from a VoIP trunk to a specified extension call queue conference or IVR please configure on this page Add VoIP Channel SPOTEL all rights reserved 17 SpoTel IP PBX Add VoIP Channel DID Number DID Extension DID Number DID number calling into VoIP This number is configured in the advance option of VoIP trunk DID Extension Choose a specified extension call queue conference or IVR to be directed to call 3 4 2 IVR IVR will improve office efficiency based on your requirement Please configure on this page IVR IVR Menu IVR Settings Inbound Control IVR working time SOT eae i diad iii Name working time Extension Welcome Message IVR Please Select welcome H IVR Prompts Repeat Loops 1 ws Ring Groups W Dial other Extensions 0 Goto Extension 801 H manse Disabled Disabled Disabled H Disabled Disabled Disabled Nieshlad 4 bi ESA m3 Save Extension If you want to listen to the IVR by dialing extension please OO e Please Select Select IVR audio file please configure on this page eee ee Repeat Loops loop times to repeat playing the IVR prompt Dial other Extensions Allow caller to dial oth
20. ame or the IP address of the server and it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to connect to a NTP server for perfect function Time Zone Select your time zone so that the system will set time based on e ne ne een nine ren Synchronize with Click the button to synchronize the PBX time with the current PC current PC time time 6 5 Management Management on username password access permit etc Click Management to display the diagram as below SPOTEL all rights reserved 46 SpoTel IP PBX Management Management Access Permit Change Password Username Password New Username New Password Retype New Password Apply Set Language Set Voice Language Show Advanced Options Change Password You can change the password of admin here default password is admin Set Language Set voice language of the system And you can set the SIP amp Analog channel here by clicking Show Advanced Options Click Management Access Permit to display the diagram as below Management Access Permit Deny all access GUI except for the ones in the list below M Ea List of Permitted IP Address S No Permitted IP Options 1 192 168 1 57 A Note After you added a permitted IP you can only login to the system by this IP other IP address isn t effective to login to the system SPOTEL all rights reserved 47 d SpoTel IP PBX
21. ce file TFTP Server IP address Select Music Directory Music 1 v Directory Load music in the music file Files Display music in the music file or you can delete it Enter The Music File Name Input music file name which you want to upload GSM format TFTP Server IP address Please enter your TFTP server IP address SPOTEL all rights reserved 36 SpoTel IP PBX Select Music Directory Select directory where the uploaded music file will be saved 4 4 DISA A trunk call into the PBX and call to another trunk through outbound route of the PBX Eg This trunk can make international call you are out of the office and want to contact with your customer in foreign country now you can dial DISA number after PIN authentication you are connected to your customer and you can speak to your customer now Click DISA New DISA to display the diagram as below New DISA Name PIN Without PIN Response Timeout s 5 Digit Timeout s 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan DialPlan1 Give this DISA a brief name to help you identify it The user will be prompted for this number Response Timeout s The maximum amount of time it will wait before hanging up if the user has dialed an incomplete or invalid number Default is10 seconds Digit Timeout s The maximum amount of time permitted between digits when the user is typing in an extension Default is 5 seconds E
22. ction intelligent IP Phone system provided by SPOTEL It doesn t only support traditional PBX functions but also support virtual operator Voicemail to email media music on hold monitor and conference etc In addition it is very convenient for SMEs management and maintenance also easy to upgrade SMEs can set up own phone system to improve the company image and office efficiency ipPBX series IP PBX most of their features are same main difference is the interface please check the following table for details ipPBX08 40 8x FXO 0x FXS ipPBX08 31 6x FXO 2x FXS ipPBX08 22 4x FXO 4x FXS ipPBX08 13 2x FXO 6x FXS ipPBX08 04 0x FXO 8x FXS Main Features 30 SIP registers ipPBX02 300 SIP extensions ipPBX08 Video Calls Multiple Language DID Direct Inward Dialing Number Support SKYPE for SIP Call Monitor Record Support POE FXO to FXS life line Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX H 261 H 263 H 263 H 264 Call Hold Forward Transfer Waiting Parking Call Paging and Intercom Caller ID Music On Hold DISA Direct Inward System Access Flexible Dial Plan Ring Group SPOTEL all rights reserved 4 SpoTel IP PBX Conference Room Black List Phone Book Call Queue BLF Busy Lamp Field Built in SIP IAX2 server Build in voice mail server Echo Cancelation VAD Configuration By web Support Static DHCP PPPOE VPN Client Support N2N DDNS Client Support Dyndns org Support NTP Networ
23. d 42 Basic Inbound Control Advanced Record List Call Logs Register Status System Info System SIP Users Status SIP Users Status Name username 830 829 828 827 826 825 824 823 822 821 820 819 818 817 816 815 814 813 812 811 810 809 808 807 806 805 804 803 802 802 801 IAX2 Users Status Host Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Unspecified Dyn Nat ACL Port D E A E A AAA D ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZzZ SIP Trunks Status 0 oooo0ocnoococneocncececenceceoececeeoececeececee ce ce e c amp 0 IAX2 Trunks Status Status UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN UNKNOWN SpoTel IP PBX 30 sip peers Monitored 0 online 30 offline Unmonitored 0 online 0 offline 5 3 System Info Check OS version firmware version and memory etc from here Click System In
24. domain External Refresh Set time for refresh default is 10 Local Network Address Replace your local network address and mask NAT mode If your IP PBX is behind the Router set default as yes SPOTEL all rights reserved 57 SpoTel IP PBX Chapter8 How to use Skype account in SPOTEL IPPBX Notice The fee of your business account must be more than 50 when you use the account first time 1 Sign in with the business account on this page https login skype com account login form intcmp sign in amp return_url https secure sky pe com account login Create an account or sign in It only takes a minute or two then you re ready to call your friends free over Skype and even talk face to face on video Sign in Create an account Skype Name spotel Safe amp Secure Quick amp Easy e Manage your account e Change your settings Forgotten your Skype Name Password Forgotten your password 2 When you have signed in please click Skype Manager at the end of this page ee ee TE Fe ee Ree Settings and extras Payment sethngs Stored payment details and Auto recharge settings View details currency Your currency is set to EUR Euros Change amp Skype Manager You are he administrat fZYCOO Skype Manager Member page Redeem voucher Redeem your voucher or prepaid card Redeem SPOTEL all rights reserved 58 SpoTel IP PBX 3 Please click the button Features SKYPE manager ZYCOO
25. eeeeecneceneceeeeesseecaeeseeteesseceeeceessuesseeteesseetaees 32 PW ODIO is saececennne et E E iecanteasagasanee san aconen santearaeaeseecaan 32 42 NOICCIVIAI sessen EEA EA AA ESEA a TE N 33 AS MUSIC Settings coccieccccciscsienacssasedeecinemcscndacansewenestidvencteancoediseunednpstseaesneerdeoesecuadeenss 35 BA D Risccseeostcssnsaseoceanaysaaaaeseensanisdenedeassasamansetassanis aibanosasniaasanebansassiselanetiemiaeaesanaen nt 37 AO PACINO And INORG OM acerina EN 37 SPOTEL all rights reserved 1 a SpoTel IP PBX AO PRONG BOOK cerea ene epee eer ee nen cet eee eee eee 38 4 7 Feature Codes ccccccccccceccceeeseeceeeeneceeceneceneceeeseeteeeceeeeecgessueceeseuenseeteeeseetaees 39 Chapters SIQUOS re vccussmancwanseansadadsanersauiesonewnnectoaerascdcdpornpenccunnsetaunsdsresupevsusaseatuastageneyidouss 42 WN OS eirean eaters steepest ademas seen saiegne sen aeanuaneeeden E EED 42 Sa 219 2 2 UE n ee E ee ee nee eee eee 42 Sa ye 9 eee ee eee 43 9 2 8 2 foe 3 0 1 gt 0 ae ee eee ee eee E eee eee 44 6 1 Network amp COUntry cccccccccccsecceeeecececeeeceeeceeeseeeseueceaeeseeeseesaeeeeeesauessesseeesaees 44 C2 ide 8 6 00 ROONG naea einen ery eee ee eae eee ne eet ener E ener erent ne ee eee 44 03 BB hoe a eee EE en ae ee 45 64 Time Settings este cis ssre saat dasapreasceasnceaecoeraedawtennditeonesanmcasonien a ea iiia 46 6 5 WIGMEAGSIN Cisse i acacscnncnseonacsiacsedyecanhaswosanieamnsicigene
26. em will reboot automatically SPOTEL all rights reserved 49 SpoTel IP PBX Chapter 7 Operating Instruction This chapter will introduce you how to use SPOTEL IP PBX by example 7 1 SPOTEL IPPBX is behind Router If there is a router you can put the IP PBX behind the router You should connect the WAN port of the IP PBX to the LAN ports of the router and you can also connect HUB or Switch to the LAN port of the IP PBX to enable some PC or IP Phone to access the public network 7 2 How to combine two SPOTEL IPPBX We start combining two IP PBX in the same network and then try to expand to different network Below is the structure of how to combine two IP PBX in the same LAN WAN Wide Area Network O LAX TRUNS O SPOTEL all rights reserved 50 SpoTel IP PBX Register the SPOTEL IPPBX A as an peer in SPOTEL IPPBX B via IAX2 trunk so the extensions in SPOTEL IPPBX A can make calls to SPOTEL IPPBX B s extensions via this special trunk In above structure 1 IPPHONEA registers to SPOTEL IPPBX A as extension 601 IPPHONEB registers to SPOTEL IPPBX B as extension 801 All the extensions under SPOTEL IPPBX A are in the format 6XX All the extensions under SPOTEL IPPBX B are in the format 8XX Extensions under SPOTEL IPPBX A can make calls to extension under SPOTEL IPPBX B with format 8XX 6 Extensions under SPOTEL IPPBX B can make calls to extension under SPOTEL IPPBX A with format 6XX oT a eS S
27. er extension besides of the ones listed 9 Disabled HPVs 5 oN DU hW DN HE as below Keypress Events Each digit will be related to the actions defined in the blank 18 SPOTEL all rights reserved SpoTel IP PBX IVR Prompts List of Recorded voices S No Name Options 1 closed gsm Re record Play Delete 2 welcome gsm Re record Play Delete Click Record a new voice to display the diagram as below Record a new voice File Name Extension used for recording File name Define a name for the recorded IVR file Extension used for recording Select an extension for recording click Record button the selected extension will ring then you can record IVR 3 4 4 Ring Groups Ring Group is a collection of extensions When a call to a ring group all extensions in this ring group will ring in different way based on their different configuration if ring time exceeded defined time the call will be directed to IVR or others based on your configuration There isn t any data in the factory default Ring Groups please configure as below Click New Ring Group to display the diagram as below SPOTEL all rights reserved 19 SpoTel IP PBX New Ring Group SIP 806 806 SIP 807 SIP 808 Ring Group Members Available Channels Extension for this ring group Optional Ring each all for lasting time s 20 If not answered Goto Extension Goto E
28. erson by pressing 0 when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Create Conference While you speak with another party you can press 0 you and the callee are immediately transferred to conference Return to conference The administrator can invite another person by pressing O with participant when he she is in the conference When you press 0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk SPOTEL all rights reserved 40 SpoTel IP PBX to B you can press to direct him to the conference or to __ a te snes yore Return to conference The administrator can invite another person by pressing O without participant when he she is in the conference When you press O0 you will get a dialtone to enter the number of part A you also would like to invite After the call has been established and you talk to B you can press to direct him to the conference or to hang up the current call and return to the conference yourself Agent Login Extension Logs the current caller into the queue as a call agent Once logged in the agent can take calls with the phone off hoo
29. fo to display the diagram as below System Info Basic System Info Inbound Control Resources Advanced OS Version Linux IP PBX 2 6 22 18 Record List Call Logs Register Status Uptime 16 47 34 up 8 days 8 08 Load Average 0 06 0 08 0 08 Firmware Version SpoTel ipPBX02 v2 0 System Info System Server Date amp TimeZone Fri Nov 18 16 47 34 EST 2011 Synchronize Hostname SpoTel SPOTEL all rights reserved 43 SpoTel IP PBX Chapter6 System This chapter will introduce you how to configure the system of SPOTEL IP PBX 6 1 Network amp Country Configure WAN IP and tone zone Click Network amp Country to display the diagram as below WAN Port Setup Inbound Control Advanced IP Assign Static h sd Hostname SpoTel IP Address P2 168 1 50 Subnet Mask 255 255 255 0 Gateway 92 168 1 1 System Network amp Country TroubleShooting Primary DNS 92 168 1 1 Toms Pane Wetting cancel IP Assignment Support Static DHCP and PPPoE Tone Zone Setting Define the tone for home country or zone 6 2 TroubleShooting You can ping other network device through SPOTEL IP PBX and track network route by command Traceroute Click TroubleShooting to display the diagram as below TroubleShooting Ping Traceroute Ping 192 168 1 1 Packets 4 PING 192 168 1 1 127 0 0 1 56 data bytes 64 bytes from 127 0 0 1 icmp seq 0 ttl1 64 time 1 5 64 bytes fr
30. for this functionality 4 2 VoiceMall Details configuration on VoiceMail VoiceMail Reference Voice Message Options Playback Options If you need send message by mail to your defined mailbox you must configure SMTP and Email model Click VoiceMail to display the diagram as below YoiceMail General SMTP Settings Email Settings YoiceMail Reference Extension for checking messages Max greeting seconds Direct to Voicemail Dial 0 for Operator Voice Message Options Message Format WAV 16 bit v Maximum messages 100 v Max message time minutes 5 v Min message time seconds No minimum Playback Options y message Caller ID y message duration ou DT in wo ao W y envelope OOO ow users to review Extension for checking The number that users call in order to access their Max greeting seconds Defining this option to set a maximum time for the Direct to Voicemail Defining this option to go to voicemail box directly SPOTEL all rights reserved 33 Ww a SpoTel IP PBX Dial 0 for Operator Callers entering the voicemail application can leave for Operator by dialing 0 Message Format Choose the format of the voicemail messages in this e ee Oa Maximum Messages Choose the maximum number of messages in this A a et meneees O Maximum message time Choose the maximum duration of a voicemail message Minimum message time Choose the minimum duration
31. k each call is preceded by a warning tone Calls are ended by pressing the key Agent Callback Login Extension to be dialed for the Agents to Login to the Specific Extension Queue Same as Agent Login Extension except you do not have to remain on the line Agent Logoff Extension Agent logoff from the queue Pause Queue Member Pauses a queue member so that the member can not Extension receive calls Unpause Queue Unpause a queue member who is paused previously so Member Extension that the member can receive calls again SPOTEL all rights reserved 41 SpoTel IP PBX Chapter5 Status This chapter will introduce you the status of record list call logs system info register status etc 5 1 Call Logs Check call logs of extension by caller ID or callee ID Click Call Logs to display the diagram as below Call Logs Interface Call Logs Start Date Jul w57 M2011 v Field CallerID V end date Du w 5 x 2011 w Call Start Caller ID Destination Duration sec Disposition A Note Duration in the call logs is not real charged duration if you need billing PSTN must support polarity reversal function meanwhile you must configure relevance parameters of polarity reversal in trunk configuration for the IP PBX 5 2 Register Status Check SIP IAX2 User and SIP IAX2 Trunk status Click Register Status to display the diagram as below SPOTEL all rights reserve
32. k Time Protocol 2 2 Hardware Structure 2 2 1 Back Panel 2 Analog Port RJ11 ipPBX02 8 Analog Port RJ11 ip PBX08 1 Network Interface RJ45 ip PBX02 2 Network Interface RJ45 ip PBX08 1 Power Interface DC 12V 1A 1 Reboot Button 2 2 2 Front Panel SpoTel ippbx08 _ gt Pa SpoTel ipPBX02 SPOTEL all rights reserved 5 SpoTel IP PBX Function Status Description on Poweron Power Status i System working O System Failed Data exchanging System Status on No Data exchanging Analog Modules Status Red FXO channels sd C iFaled 2 2 3 Hardware 32bit embedded RISC DSP Onboard Nand Flash Onboard SDRAM 2GB External SD card ipPBX08 only 2 2 4 Environmental Requirements temperature 10 C 45 C Storage temperature 30 C 65 C humidity 10 80 no dew Power AC 100 240V SPOTEL all rights reserved 6 SpoTel IP PBX 2 2 5 Packing List SPOTEL IPPBX IP PBX 1 Unit Power Adapter 1 Unit Chapter3 Basic Configuration 3 1 Preparation Before Operation What kind of IP Phone can be used with SPOTEL IPPBX IP PBX FXS Interface Analog Phone normal phone like TCL SIP Extension IP Phone which supports SIP or IAX2 protocol eg CISCO Grandstream etc 3 2 Before Making a Call 3 2 1 Login IP PBX Getting IP Address There are 3 Ways to set the IP Address Static DHCP PPPoE Default IP And Port of WAN http 192 168 1 100 9999 Default
33. l Emails Mlattach recordings to e mail From username mailserver com Subject you ve a voicemail from VM_CALLERID Message Dear VM_NAME you have a new voicemail from iV M_CALLERID the message time is VM_DUR Save Cancel Template Variables VM_NAME Recipient s firstname and lastname VM_DUR The duration of the voicemail message VM_MAILBOX The recipient s extension VM_CALLERID The ca V M_MSGNUM The message number in your mailbox VM_DATE The date and time the message was left Attach recordings to This option defines whether or not voicemails are sent Sender Name Display the Sender name when you receive a Subject Subject of the mail 4 3 Music Settings Management for music on hold music on ringback music on call queue SPOTEL all rights reserved 35 SpoTel IP PBX Click Music Settings to display the diagram as below Music Settings Music Settings Music Settings Music Management Music On Hold Reference Music Musicl Music On Ringback Reference Music Music2 Music On Call Queue Reference Music Music3 ETA ere Music Reload Please define different music file for different music folders Music Management Music Management Music Settings Music Management Music Management Directory Music 1 J Load Files Upload Music File Enter The Music File Name gsm Note Please use gsm format voi
34. ll can be parked for 3 6 2 Transfer If an incoming call asked to speak to your colleague you can transfer the call directly to your colleague or transfer the call after agreed by your colleague Please check the diagram as below to learn SPOTEL all rights reserved 22 d SpoTel IP PBX On the call Extension Number gt be es t Input and extension number Hang up Extension user speaking bi E y l Extension user agree to get the cal Extension user speaking the one who forwarded the call will hang up 2 Extension Number p es c Input to hang up the cal and speak to extension user On the call Input 2 and extension number Speak to extension user Reference Parameters and Explanation of Transfer Blind Transfer Default is it can be defined in Feature Codes Attended Transfer Default is 2 it can be defined in Feature Codes Disconnect Call Default is it can be used after you use function key 2 it can be defined in Feature Codes Timeout for answer on Default is 15 seconds it can be defined inf Feature Codes attended transfer 3 6 3 Conference If you wanted to create a conference room for some extension users or with external lines you can input conference room number 900 input conference room password 1234 Admin s password is 2345 then enter into conference room Please configure on this page Conference SPOTEL all rights reserved 23 d SpoTel IP PBX
35. n Settings Extension Name Password Caller ID Outbound CID VM Password E mail analog Phone ions Dial Plan Damani v Advanced Options VoiceMall Can Reinvite SIP LAX T 38 Fax Agent NAT Pickup Group li Delete VMail DTMF Mode RFC2833 v Video Call Permit IP Codecs Configure Save Cancel SpoTel IP PBX VoiceMail must be opened and VM Password must be configured before using VoiceMail If no answer when default ring time is over the system will play and ask you to leave your message press to end recording If you configured email your voice message will be sent to your defined email Leave a message When No answer C4 Co When No answer leaving message Press when finish pls leave your message leaving message SPOTEL all rights reserved hang up 27 SpoTel IP PBX Listen to the message When there is voicemail in extension Enter extension number and password gt Ws gt Gv Enter Voicemail Enter extension number and password listen to the message hang up box Number 600 of voicemail box for this extension A Note 1 Ifyou would like using this function you must write correct email address in extension settings 2 You need configure SMTP and Email model in VoiceMail please check the details in the following chapter VoiceMail 3 8 Call Queue 3 8 1 Create Agent Check agent inthe Extension Settings Advanced Options
36. om i27 1 icmp seq i ttl 64 time 0 5 ms 5 5 1 5 64 bytes from i27 icmp seq 2 ttl 64 time 0 5 ms 64 bytes from i27 icmp seq 3 ttl 64 time 0 5 ms J Oo O O O O O J 192 168 1 1 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avo max 0 5 0 7 1 5 ms SPOTEL all rights reserved 44 SpoTel IP PBX 6 3 DDNS amp VPN After configure DDNS you can visit by domain remotely Click DDNS amp VPN to display the diagram as below DDNS Settings DDNS Settings DDNS Settings VPN Settings Dyndns org DDNS DDNS Enable pa Username Password Domain VPN Settings VPN Settings DDNS Settings VPN Settings N2N VPN VPN Enable Vv Server Address vpn spotel ca Port 86 Local IP 10 10 10 17 Username admin Password eeccece A Note 1 DDNS supports the domain provided by Dyndns org only 2 VPN supports N2N only SPOTEL all rights reserved 45 SpoTel IP PBX 6 4 Time Settings Click Time Settings to display the diagram as below Time Settings Time Settings NTP Manual Time Set soll ool ntp or Server POOLNP OFg Time Zone GMT 05 00 Easterm Time U S amp Canada eq Time Settings Time Settings C NTP Manual Time Set Year YYYY eg 2010 Month MM eg 05 Day DD eg 08 Hour HH eg 09 Minute MM eg 30 Synchronize current PC time NTP Server Specify the NTP server that you wish to use You may type either the domain n
37. on Rule Name Define the time rule name Time amp Date Set time segment of Month Date Week Conditions Destination How to deal with the inbound call in different time segment 3 3 Outbound Call 3 3 1 Trunks If you want to set up outbound call to connect to PSTN Public Switch Telephone Network or VoIP provider please configure on this page Basic gt Trunks SpoTet wy Trunks oy S No Trunk Type Options Trunks 1 Ports 1 Analog Options w Outbound Routes Inbound Control Advanced Status System SpoTel IP PBX supports 3 kinds of trunks Analog GSM line Custom VoIP Peer SPOTEL all rights reserved 12 SpoTel IP PBX How to add each trunk 1 Analog Line Click Add a Dial Rule gt Analog Add a Trunk Description Port 1 Provider Type Lines Analog Port 1 1 f Analog C VoIP Trunk C Peer Define description for the trunk Lines Individual lines of the PBX eg Analog Port 3 The third analog port of the PBX You can configure the Analog line through SPOTEL IP PBX Same Analog line couldn t be used in multi trunks If you don t have available Analog trunk FXO you can t set up trunk 2 Custom VoIP Custom VoIP allows you to create a VoIP trunk please configure on this page Adda Trunk gt VoIP Trunk SPOTEL all rights reserved 13 SpoTel IP PBX Add a Trunk Description Provider Type Protocol SIP v 7 Analog Dial Plan default VoIP Trunk Peer
38. ook Name EZE S No Name Number Options No Contact defined Search Input contact name to search Show All Show all contacts SPOTEL all rights reserved 38 Name Number Create Contact x Name Number Cancel 4 7 Feature Codes Feature Codes Management Call Parking Extension to Dial for Parking Calls What extensions to park calls on How many seconds a call can be parked for Pickup Call Pickup Extension Pickup Specified Extension Transfer Blind Transfer Attended Transfer Disconnect Call Timeout for answer on attended transfer Black List Blacklist a number Remove a number from the blacklist Conference Invite Participant Create Conference Return to conference with participant Return to conference without participant Call Queue Agent Login Extension Agent Callback Login Extension Agent Logoff Extension Pause Queue Member Extension Unpause Queue Member Extension E ere Add contact s name Alphabetic or numeric only Add contact s number international phone number is supported Click Feature Codes to display the diagram as below you can define relevant parameter 700 701 720 Eg 701 720 45 8 a d 0 63 64 65 66 67 Extension to Dial for Set Call Parking number SPOTEL all rights reserved What extensions to park What extensions to park calls on eg 701 720 How many seconds a Set the call
39. ort Triggering UPnP Forwarding Administration Status UPnP Forwarding UPnP Forwarding Application Ext Port lnt Port IP Address Enabled UPnP Forwarding can be usd to set up public services on FTP 21 21 216810 O your network When users Ss the internet make certain Telnet 23 23 19216810 E requests on your network t Router can forward those SMTP 25 25 192 188 1 0 F requests to computers equip l l to handle the requests If fou DNS 53 oO 53 192 188 1 0 E example you set the port _ mo number 20 HTTP to be O 68 1216840 O 192 168 1 2 then al HTTP i ee l requests from outside users fingar ig O 78 J 192168110 O0 be forwarded to 192 168 1 2 of is recommended that the HTTP og 0O BO 192 168 1199 v computer use static IP address POP 110 110 192 168 1 0 C SEF aa You may use this function to NNTP 119 oO 119 12 16810 O establish a Web server or server via an P Gateway in SNMP 161 O 161 192 168 10 c this format Windows XP ca used to configure this throug ssh 2020 O 22 192 168 1 235 UPnP communication Be sure s that you enter a walid IP httpl s080 g0 192 168 129 E Address You may need to E ooo establish a static IP address httpe 8090 g 197 168 1 209 with your ISP in order to i i property run an internet serv 4569 192 168 1 21 For added security O 4569 19
40. oth in the Internet and using the public IP WAN Wide Area Network AX TRUNK 6 WAN 714 20017 1 WAN 70 121115 ine ono w 10 4 LAN amp 46 S88 99 4 J p oe E stension 60 Ureno 801 2 4a OO gt a EP The configuration is same as above guide 7 2 Combine two SPOTEL IPPBX in the same network but use the public IP address as the HOST settings set as below In the page Trunks of SPOTEL IPPBX B gt Add a Trunk SPOTEL all rights reserved 54 SpoTel IP PBX Edit x Peer Name call_ pbxA Provider Type Protocol IAX Analog Dial Plan default nha Trunk Host 218 200 12 1 NAT Without Authentication Username 699 Password eee The general environment for two SPOTEL IPPBX in different location and one or both two are behind router and using the private IP So we need to make port forwarding in the router and make SPOTEL IPPBX reach to each other WAN Wide Area Network IAX TRUNK gt Rotor 6 alee Step 1 Set port forwarding in the router for SPOTEL IPPBX A For the SPOTEL IPPBX A is behind the router you need forward the IAX2 port in your router so all the packets received on the router WAN port Public IP DDNS will be forwarded to the SPOTEL IPPBX A 192 168 1 21 4569 Below is the setting page ina linksys router SPOTEL all rights reserved 55 SpoTel IP PBX Applications amp Gaming Setup Security ra Game Port Range Forwarding P
41. ower cord If power cord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or phone line it may cause an electric shock Do not install this device in an ill ventilated place You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazard involved with electrical circuitry and be familiar with standard practices for preventing accidents SPOTEL all rights reserved 3 SpoTel IP PBX Chapter2 Brief Introduction 2 1 Brief introduction of ipPBX Aim to SMEs Small amp Middle Enterprises ipPBX Series IP PBX is a multi fun
42. s phone rings before the next Agent is rung eg 15 Pause an Agent if they fail to answer a call Wrap Up Time s After a successful call how many seconds needed to wait before sending another call to a potentially free agent Default is 0 which means No Delay Max Wait Time s The maximum number of seconds a caller can wait in a Rane queue before being pulled out empty for unlimited Max Callers This option sets the maximum number of callers that may el wait in a Queue Default is 0 Unlimited Join Empty Defining this option allows callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents SPOTEL all rights reserved 29 SpoTel IP PBX Leave When Empty Defining this option forces all callers to exit the Queue if New Callers are also not able to Enter the Queue This option should generally be set in concert with the Join Empty option Auto Fill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents Report Hold Time Check this option if you wish to report the caller s hold time to the agent member before they are connected to the caller Frequency s How often to announce queue position and estimated hold time 0 to Di
43. sable Announcements Announce Hold Time Should we include estimated hold time in position announcements Either yes no or only once hold time will not be announced if lt 1 minute Repeat Frequency s How often to announce a voice menu to the caller O to Disable Announcements Announcements Select the Announcements Prompt from IVR Prompts Prompt 3 8 2 Agent Registration You need register for using after creating agents Agent Registration when hook off Agent Registration S C 63 O Enter agent number and password h Pick up Enter 63 function key Enter agent number and password answer the cal J 5 SPOTEL all rights reserved 30 Agent Registration when hook on Agent hung up after registration can answer call after ringing SpoTel IP PBX A Enter agent number password and new agent number gt TP Pickup Enter 64 function key Enter agent number password and new agent number 3 8 3 Agent Log Off If agent would leave and log off none of agent will answer calls then Agent Log Off Agent Log Off D Enter 65 function key Enter agent number SPOTEL all rights reserved hang up hang up 31 SpoTel IP PBX Chapter 4 Advanced 4 1 Options Options Include local extension settings and new extension default settings Click Option to display the diagram as below Basic Local Extension Settings Inbound Control Advanced Local Extensions are Varying req Op
44. sesasbesacngesencesiieedeetedanssacedeqaesoas 46 oe 12 6140 ee meena tae aera eee ere tire ee ee eee oe ee ee ee eee ee eee eee 48 OL 016 2 cnet nee ee ee eee ee ee 48 Chapter 7 Operating Instruction ccc ccccc cece ecceeeceeee eee eeceeeeeeeeeesnecseeeeeeseeeeeseesaeeeaees 50 7 1 ipPBX IP PBX is behind ROUter cece ccc ccc eee sees eeceeseeteeeeeeeeeseeseeseeeaeeaeeseees 50 7 2 How to combine twoipPBX IP PBX in the same network cccccceeeeeee eens 50 7 3 How to combine two IPPBX in different NeEtWOFK ccccceeeceeeceeeeeeeeeeeeeeees 54 7 4 How to resolve problems about hearing on one side only ccceeceeeeseeeees 56 Chapter8 How to use Skype account INIDPBX cccceccceceseceeeeseeeeeeeecaseceeesseeaeetaees 58 Chapter 9 How to link two ip PBX with JAX trunk 0 ccc cece eee eee e cece eee en een ees 61 SPOTEL all rights reserved 2 SpoTel IP PBX Chapter1 Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise Before using the external power supply in the package please check with residential power voltage Inaccurate power voltage may cause fire and damage Please do not damage the p
45. t use Authentication when connecting server pls check Authentication this option Username provided by the other SpoTel IP PBX Password provided by the other SpoTel IP PBX Once A trunk is added this trunk will be displayed in the List of Trunk You can define the codecs configure advanced settings or delete this trunk from the drop downs of Option 3 3 4 Outbound Routes Outbound Routes is to define what trunk is used for outbound call by extension user If you don t allow extension user call out please ignore this part Please configure on this page Basic gt Outbound Routes SPOTEL all rights reserved 15 SpoTel IP PBX Home sd Outbound Routes List of DialPlans EEE DiaiPan A EE Outbound Routes Inbound Control List of DialRules Add a Dial Rule S No Rule Name Dial Pattern Call Using Options Status i i 1 Call PSTN eai with 0096 and followed by more than 3 Ports 1 Edit Delete System iw P gt US call ry with 001 and followed by more than 3 Paita i Edit Delete On this page you can configure basic match pattern of outbound routes and create different dial plan Please configure by clicking Add a Dial Rule X Rule Name Place this call through v Failover None b PIN Set F Dialing Rules If the number begins with and followed by I more than digits Define a custom pattern Delete 0 digits prefix from the front and auto add digit before dialing Set a name for this dial
46. tep 1 Set up a peer 699 in SPOTEL IPPBX A In the page Trunks Add a Trunk Add a Trunk x Peer Name ippbx02 B Provider Type Protocol 1 IAX JAnalog Dial Plan default I5 VoIP Trunk p Host dynamic _ NAT Without Authentication Username 699 Password eee Peer Name SPOTEL IPPBXB Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select IAX protocol Step 2 Set up an IAX trunk in SPOTEL IPPBX B to connect to SPOTEL IPPBX A via this SPOTEL IPPBXB Peer In the page Trunks gt Add a Trunk SPOTEL all rights reserved 51 SpoTel IP PBX Add a Trunk x Peer Name call_pbxA Provider Type innii TAX a OAnalog Dial Plan defaut Ip oe PeU Host 192 168 1 100 OPeer NAT D Without Authentication Username 699 Password eee Step 3 Set Dial Rule in SPOTEL IPPBX B all calls starting with 6 will be sent to SPOTEL IPPBX A In the page Outbound Routes gt Add a Dial Rule Rule Name Call_ippbx02A Place this call through Peer call_pbxA B Failover None PIN Set Dialing Rules If the number begins with 6 and followed by O more than 2 digits Define a custom pattern Delete 0 digits prefix from the front and auto add digit before dialing ED ce SPOTEL all rights reserved 52 SpoTel IP PBX Step 4 Set the user 601 and Dial Plan in SPOTEL IPPBX A In the page Extensions gt Dial Plan Extension Settings E
47. time by second if it s time out system will call the Pickup Extension Set Pickup Extension Pickup Specified Set Pickup Specified Extension default dial 7 extension to SpoTel IP PBX Extension pickup the extension Blind Transfer Allow unattended or blind transfers It works like this While on a conversation with A you dial the blind transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and A is put through to B immediately Your line is off The caller ID displayed to B is exactly the same as the caller ID presented to you Attended Transfer Allow attended transfer or supervised transfer It works like this While on conversation with A you dial the Attended Transfer key sequence The system says Transfer then gives you a dial tone while A is on hold You dial the transferee number B s number and talk with B to introduce the call then you can hang up and A will be connected with the B In case B does not want to answer the call he she simply hangs up and you will be back to your original conversation Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the answer timeout value attended transfer Blacklist a number Add a black list number Remove a number from Remove a black list number the black list Invite Participant The administrator can invite another p
48. tions Operator Extension VoiceMail Global Ring Time Set s 30 Enable Transfer Enable Music On Ringback _ Allow multiple extensions to be assigned to one analog phone Allow extensions to be AlphaNumeric SIP IAX users Default Settings for a New User Paging and Intercom M VoiceMail M NAT M SIP C IAX2 Ef Call Waiting 3 Way Calling Feature Codes 1234 VM Password Delete VMail Allow multiple extensions to Allow multiple extensions to be assigned to one be assigned to one analog analog phone Allow extensions to be Alpha If extension is Alpha outside line can t call in but Numeric SIP IAX users extension can call out VoiceMail This user will have a voicemail account after Neue choosing this option N S Check this option if the User or Phone is using SIP or IAX2 Check this option if the User or Phone is using IAX2 a beri Call Waiting Check this option if the User or Phone should have AT Check this option if the User or Phone is located behind a NAT Network Address Translation enabled gateway Call Waiting capability 3 Way Calling Check this option if the User or Phone should have SPOTEL all rights reserved 32 B SpoTel IP PBX 8 Way Calling capability VM Password Voicemail Password for this user eg 1234 Delete VMail Voicemail will not be checkable by phone if you chose this option Messages will be sent by e mail only Note ou must configure SMTP server
49. to the conference Add new participant Invite new conference member cr function key Cis gt gt Conference Room Input function key 0 and function key number who you want to invite 3 7 Settings before leaving office 3 7 1 Follow Me gt bh The called party go s into the conference gt Ws y The called party Admin back to hang up the conference If you don t want to lose any call you can use this function Please click Follow Me New Follow Me New Follow Me Extension Ring lasting for s 20 Status Always Busy No answer Set your Follow Me number Forward to an Internal Extension Forward to an External Number Set Internal extension 805 SPOTEL all rights reserved 25 d SpoTel IP PBX Item Explanation Extension Choose an extension Ring lasting for s Default is 20 seconds you can define it by yourself Set your Forward to an Internal Incoming call will be forwarded to internal Follow Me number Forward to an External Incoming call will be forwarded to external Select DialPlan Select DialPlan when forward the call to external number Set External Number Set external number like Mobile number 3 7 2 VoiceMail If you don t want to configure Follow Me you can record the message of incoming call and email the message to your defined mailbox Click Extension Extension Settings SPOTEL all rights reserved 26 Extensio
50. xtension 601 Name User2 Password 601 Caller ID 601 Outbound CID VM Password 601l E mail Analog Phone Dial Plan Activate the change and apply the test 1 Register an IP phone IPPHONEB to SPOTEL IPPBX B with 801 extension 2 Register an IP phone IPPHONEA to SPOTEL IPPBX A with 601 extension 3 801 call 601 And you can see 601 will ring and you can pick up the call Above is the way to route SPOTEL IPPBX B s call to SPOTEL IPPBX A Accordingly if you want to call from SPOTEL IPPBX A to SPOTEL IPPBX B continue as below Step 5 Set Dial Rule in SPOTEL IPPBX A all calls starting with 8 will be sent to SPOTEL IPPBX B Rule Name Call ippbx02B Place this call through Peer call_pbxB B Failover None D PIN Set C Dialing Rules If the number begins with 8 and followed by OQ more than 2 digits Define a custom pattern Delete 0 digits prefix from the front and auto add digit before dialing SPOTEL all rights reserved 53 SpoTel IP PBX Step 6 Set the user 801 and Dial Plan in SPOTEL IPPBX B Extension Settings Extension 801 Name Userl Password 801 Caller ID 801 Outbound CID VM Password 801 E mail Analog Phone Dial Plan DialPlanl v Activate the change and apply the test 601 call 801 and 801 will ring and you can pick up the call 7 3 How to combine two IPPBX in different network The general environment for two SPOTEL IPPBX in different locations is two SPOTEL IPPBX are b
51. xtension Voicemail Goto RingGroup Goto IVR Hangup Name Define a name for this ring group Strategy Select strategy Ring all or Ring in order Ring Group Members Select ring group members in available channels click to add If not answered You can choose forward the call to extension extension Voicemail RingGroup IVR or Hangup 3 5 Black List lf some numbers need to be blocked you can use this functionality Please configure in Black List click New Blacklist to display this dialog as below New Blacklist Blacklist Number Input caller s number in the blank then this caller s number will be blocked when call again Meanwhile extension user can add or delete the blacklist number by function key on the phone Please operate as the following diagram SPOTEL all rights reserved 20 d SpoTel IP PBX Add Delete blacklist number on the phone 30 3 Input function key 30 Input blacklist number Be sure by press key 1 Hang up Input function key 31 Delete Reference Parameters and Explanation of Blacklist 30 When the extension user in the system input 30 to add a blacklist number this number will be added to the Black List 31 When the extension user input 31 blacklist number this number will be deleted from the Black List 3 5 1 Pickup Call If an extension user is away from his her desk other extension users can pickup the call by
52. xtension for this DISA If you want this DISA to be accessible by dialing an Optional extension you can define an extension number for this DISA Select DialPlan Set the DialPlan that calls will originate from 4 5 Paging And Intercom Paging And Intercom is used for calling a paging extension all terminals which support this function will be picked up automatically and listen meanwhile it supports duplex Click Paging And Intercom Add Paging Group to display the diagram as below SPOTEL all rights reserved 37 d SpoTel IP PBX Add Paging Group X Paging Extension Description SIP 801 A SIP 802 802 _ SIP 803 803 E SIP 804 804 SIP 805 SIP 806 806 SIP 807 SIP 808 bj Paging Group Members Device List Duplex f Paging The number users will dial to page this group Extension Provide a descriptive title for this Page Group Paging Group Selected device s in this page Members Device List Select Device s to Page Paging is typically one way for announcements only Checking pupie this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 4 6 Phone Book If incoming call was matched with the number in the phone book the incoming call will display the name of matched number Click Phone Book to display the diagram as below Phone B
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