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Touchstone TG1672G/NA Telephony Gateway User`s Guide

1. Q Local Area Connection Status General Connection IPv4 Connectivity Internet IPv6 Connectivity Internet Media State Enabled I Duration 01 27 54 i Speed 1 0 Gbps Activity i Sent a Received a Bytes 1 975 644 94 996 481 dine Disable Diagnose _ i Clo _ cose J Touchstone TG1672 Telephony Gateway User s Guide 33 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Troubleshooting Glossary 5 Click Properties to open the Properties window Q Local Area Connection Properties Local Area Connection Properties Networking Networking Connect using Connect using P Broadcom NetXtreme Gigabit Ethemet P Broadcom NetXtreme Gigabit Ethemet This connection uses the following items M OM Client for Microsoft Networks M E QoS Packet Scheduler 2 8 File and Printer Sharing for Microsoft Networks CAI iiemet Protocol Version 6 TCP IP M Intemet Protocol Version 4 TCP IPv4 M Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Description TCP IP version 6 The latest version of the intemet protocol that provides communication across diverse interconnected networks This connection uses the following items M OM Client for Microsoft Networks M E QoS Packet Scheduler z 8 File and Printer Sharing for Microsoft Networks M Intemet Protocol Version 6 TCP IPv6 aI temet Pr
2. Touchstone TG1672 Telephony Gateway User s Guide 13 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Battery Installation and Removal The TG1672 Telephony Gateway supports a Lithium Ion backup battery to provide continued telephone service during a power outage The battery backup is not in PN ARCTOOTT O1 tended to take the place of AC power 8 4V 2 2Ah SN 26053000045 AVA OE MAININ Assembled in an E187242 The backup battery provides up to 12 hours of backup time depending on model and usage It has a strap between the battery guides Your cable company may include a backup battery with your Telephony Gateway Backup Battery You can order batteries at http yourbroadbandstore com Note For safety and regulatory purposes batteries are shipped outside of the Telephony Gateway and must be installed Touchstone TG1672 Telephony Gateway User s Guide 14 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Battery Installation and Replacement Use this procedure to install or replace the backup battery Latch End 1 Press down and pull back on the latch holding the battery door on the bot tom of the Telephony Gateway Pull the door toward you Set the door aside in a safe place CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery
3. ARRIS Touchstone TG1672 Telephony Gateway User s Guide Get ready to experience the Internet s express lane Whether you re checking out streaming media downloading new software checking your email or talking with friends on the phone the Touchstone TG1672 Telephony Gateway brings it all to you faster and more reliably All while providing toll quality Voice over IP telephone ser vice and both wired and wireless connectivity It also provides a Lithium Ion bat tery backup to provide continued telephone service during power outages The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The Telephony Gateway also provides 802 11a b g n wireless connectivity for enhanced mobility and ver satility In addition the Telephony Gateway provides for up to two separate lines of telephone service The Telephony Gateway also offers integrated MoCA 1 1 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home Installation is simple and your cable company will provide assistance to you for any special requirements The links below provide more detailed instructions Safety Requirements Getting Started Battery Installation and Removal Installing and Connecting Your Telephony Gateway Configuring Your Ethernet Connection Using the Telephony Gateway Troubleshooting Glossary Expo
4. Note The default user name is admin The default password is pass word in lower case letters Enter the user name and password and click the Apply button to log in The System Basic Setup screen displays Touchstone TG1672 Telephony Gateway User s Guide 25 Getting Started Battery Installation Ethernet ARRIS Installation Configuration Troubleshooting Glossary 4 Use the online help information to set configuration parameters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and set ting a system password Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network Trusted computers are not affected by the parental control settings Follow these steps to set up your Parental Controls 1 Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Controls checkbox and click the Apply button FIREWALL FIREWALL SETTINGS VIRTUAL SERVERS PORT TRIGGERS CLIENT IP FILTERS CLIENT IPV6 FILTERS oz PARENTAL CONTROLS LAN Setup Wireless 2 4GHz Wi GHz Firewall Parental Contr
5. This chapter describes the controls and features available on the Touchstone Tele phony Gateway and covers basic troubleshooting procedures e Setting up Your Computer to Use the Telephony Gateway e Indicator Lights for the TG1672 e Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company Contact your cable company if you need help setting up your computer Touchstone TG1672 Telephony Gateway User s Guide 40 Getting Started Battery Installation ARRIS Ethernet r FT ARRIS Se C e AD fi a WPS Power lt Power usos lt ei US DS owe lt Online 24ce e 2 4 GHz saz amp 5 GHz Ta lt Tel 1 ta2 lt Tel 2 Bettery lt e Battery moca lt G MoCA A Installation Configuration Usage Troubleshooting Glossary Indicator Lights for the TG1672 The Telephony Gateway has ten LED indicator lights to assist in troubleshooting Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted touching or there may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the telephone lines from the Tele phony Gateway then call a wiring technician for as
6. B Accounts Software Speech Startup Disk Update amp Grow PowerMate Touchstone TG1672 Telephony Gateway User s Guide 36 Getting Started Battery Installation Installation Ethernet Configuration ARRIS Troubleshooting Glossary 2 Click the Network icon eeo AirPort Bluetooth VPN L2TP Network Location Automatic Bp Show Network Status 9 Built in Ethernet is currently active and has the IP address 10 5 30 190 You are connected to the Internet via Built in Ethernet AirPort is connected to the network crushbone Bluetooth is configured but is not connected Bluetooth is set up to dial wap cingular VPN L27P is configured but is not connected Configure Connect Q M rr Click the lock to prevent further changes Assist me Apply Now paataan Touchstone TG1672 Telephony Gateway User s Guide 37 Getting Started ARRIS Battery Ethernet Installation Installation Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop down menu and Built in Eth ernet from the Show menu 00o Network lt 4 gt Show All Q Location Automatic H Show Built in Ethernet Zs CPAP PPPoE AppleTalk Proxies Ethernet Configure IPv4 Using DHCP wy IP Address Renew DHCP Lease eee Subnet Mask DHCP Client 10 if required Router DNS Servers iOptional Sea
7. Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel E3 gt Control Panel Adjust your computer s settings System and Security Review your computer s status Back up your computer Find and fix problems Ipternet View network stat amp _jnd tasks lt Choose homegroup and sharing options Hardware and Sound View devices and printers Add a device Connect to a projector Adjust commonly used mobility settings Programs Uninstall a program Get programs 2 Click Network and Internet N A EYE gt Cont Networkandl Control Panel Home N CY ay Personalization D View by Category 7 User Accounts E Change account type Appearance and Change the theme Change desktop background Adjust screen resolution Clock Language and Region Change keyboards or other input methods Change display language Ease of Access Let Windows suggest settings Optimize visual display Search Control Panel S System and Security Network and Internet Hardware and Sound Programs User Accounts Appearance and Personalization Clock Language and Region Ease of Access Touchstone TG1672 Telephony Gateway User s Guide View network status and tasks _ Connect to a network View network computers and devices Add a wireless device to the network HomeGroup Choose hom
8. Wireless Connection Configuration Guide Ethernet Cable End User License Agreement Items You Need Phone Cable If you are installing the Telephony Gateway yourself make sure you have the fol lowing items on hand before continuing Telephony Gateway package see What s in the Box for a list of items in the package Coaxial cable coax as shown in the image to the left this is a round cable with a connector on each end It is the same kind of wire used to con nect to your television for cable TV You can buy coax from any electronics retailer and many discount stores make sure it has connectors on both ends There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to the near est cable outlet Phone Cable as shown in the image to the left this is a standard phone cable with standard phone connectors RJ11 type on both ends You can buy phone cables from any electronics retailer and many discount stores Splitter optional provides an extra cable connection by splitting a sin gle outlet into two You may need a splitter if you have a TV already con nected to the cable outlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable o
9. connector in the Telephony Gateway Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay The diagram Battery Slots on the left shows the proper orientation Note Batteries will not insert completely into the Telephony Gateway if not oriented correctly The battery should slide into the bay without significant force Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery 3 Push the battery pack into the bay until it latches into place If you are taking the battery out of the Telephony Gateway use the battery pull strap to dislodge the battery Note The Telephony Gateway will not begin operating until you apply AC power Battery Battery Guides Pull Strap Touchstone TG1672 Telephony Gateway User s Guide 15 Getting Started Receiver Slot Battery Installation Battery Compartment Hinge Tab ARRIS Installation Configuration Usage Troubleshooting Glossary 4 Replace the door To do so place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place Note Telephony Gateways use a Lithium Ion battery pack Please recycle or dispose of the battery responsibly and
10. domain name such as www example com with an IP address Touchstone TG1672 Telephony Gateway User s Guide 50 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Downstream In an HFC network the direction from the head end to the subscriber Some older cable documentation may refer to this as the forward path DOCSIS Data Over Cable System Interface Specification The interoperability stan dards used for data communications equipment on an HFC network EMTA Embedded Multimedia Terminal Adapter An MTA device that is integrated with a cable modem Ethernet A standard method of connecting two or more computers into a Local Area Network LAN EuroDOCSIS The European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and screw on Use coax with screw on connectors for connecting your Telephony Gateway Firewall A hardware or software device that prevents unauthorized access to a pri vate network from the Internet The TG1672 provides a built in firewall Gateway The device usually a router that connects devices on a given IP subnet to other IP subnets Touchstone TG1672 Telephony Gateway User s Guide 51 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troub
11. icon To find the Ethernet MAC address select Built in Ethernet from the Show drop down then click the Ethernet tab The Ethernet ID field shows the MAC address To find the wireless MAC address select Air port from the Show drop down then click the Airport tab The Airport ID field shows the MAC address Linux open a shell window and type sbin ifconfig and press Enter The wireless interface is eth1 unless there is no Ethernet adapter in which case the interface is ethO Installation Configuration Usage Troubleshooting Glossary 4 Configure any or all of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You can add two trusted computers Once added these trusted computers will not be affected by the parental control settings For example you may want the computers of the father and mother to be trusted while the childrens computers have parental controls in effect Note Refer to the Finding the MAC Address of a Computer sidebar for in formation on determining the MAC address of your computer Keyword and Web Site Filtering You can add a list of keywords and web sites that you want to block To add a keyword or web site to the list click the respective Add button To delete a keyword or web site from the list first click its check box and then click the Delete button Add Keyword Filter A
12. in accordance with local ordi nances Touchstone TG1672 Telephony Gateway User s Guide 16 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start make sure that e You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology e You have all the items you need e Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Telephony Gateway automatically You need only follow the instructions in this section to in stall and connect the Telephony Gateway CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring Incumbent telephone service must be physi cally disconnected at the outside interface box before making any connections Touchstone TG1672 Telephony Gateway User s Guide 17 Getting Battery ARRIS Ethernet Started Installation e ARRIS Installation Configuration Usage Troubleshooting Glossary 660 Front Panel The front of the Telephony Gateway has the following indicators A eereoeaengtmtmondnns WPS Button LED begins associating
13. the Telelphony Gateway with a wire less device LED indicates Wireless Protected Setup WPS is active Power indicates whether AC power is available to the unit US DS indicates upstream downstream connectivity Online indicates internet data transmission status 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 GHz indicates the status of the 5 GHz wireless LAN Tel 1 indicates the status of telephone line 1 Tel 2 indicates the status of telephone line 2 Battery indicates the battery status MoCA indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network Touchstone TG1672 Telephony Gateway User s Guide 18 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary fetta d fale Battery Ethernet Rear Panel The rear of the Telephony Gateway has the following connectors and controls A Reset button resets the Telephony Gateway as if you power cycled the unit Use a pointed non metallic object to press this button Tel 1 connector for the first phone line Tel 2 connector for the second phone line USB USB host connector future support for external USB devices Ethernet 1 4 connectors for use with a computer LAN port Cable connector for the coaxial cable oOo 7m GOO DW Power connector for the power cord Touchstone TG1672 Telephony Gateway User s Guide 19 Gettin
14. updated Avoid providing web or file sharing services over your Telephony Gateway Besides certain vulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspend your account for violating your terms of service Use the cable company s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Crimi nals can take advantage of open proxies to hide their identity when break ing into other computers or sending spam If you have an open proxy your cable company may suspend your account to protect the rest of the net work The TG1672 ships with wireless LAN security set by default for the same reasons that you should run only secured proxies See the security label on your product shown on image at the left for the factory security settings If you need to modify the default wireless security settings see Configuring Your Wireless Connection Touchstone TG1672 Telephony Gateway User s Guide 12 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Ethernet or Wireless There are two ways to connect your computer or other equipment to the Tele phony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Lo
15. 0728 11 Cable networks for television signals sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is to be installed in an area serviced by an IT power line network as is found in many areas of Norway special attention should be given that the installation is in accordance with IEC 60728 11 in particular Annex B and Figure B 4 In areas of high surge events or poor grounding situations and areas prone to lightning strikes additional surge protection may be required i e PF11VNT3 from American Power Conversion on the AC RF Ethernet and Phone lines When the Telephony Gateway is connected to a local computer through Eth ernet cables the computer must be properly grounded to the building res idence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufac turer s specifications Ensure proper ventillation Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked Touchstone TG1672 Telephony Gateway User s Guide 4 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary e Do not mount the Telephony Gateway on surfaces that are sensitive to heat and or which may be damaged by the heat generate
16. Control Protocol Internet Protocol The protocols used to facil itate communications across one or more connected networks Touchstone TG1672 Telephony Gateway User s Guide 53 ARRIS Getting Battery Wireless Ethernet Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TDMA Time Division Multiple Access A method used by DOCSIS compliant cable modems for sending upstream data with minimal interference Upstream The path from a subscriber device to the headend Some older cable docu mentation may refer to this as the return path or reverse path WEP Wired Equivalent Privacy a common standard for encrypting data sent over a wireless LAN WPA Wi fi Protected Access a standard for encrypting data sent over a wireless LAN WPA offers improved security over WEP Touchstone TG1672 Telephony Gateway User s Guide 54 Touchstone TG1672 Telephony Gateway User s Guide ARRIS Enterprises Inc 2013 All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from ARRIS Enterprises Inc ARRIS ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change ARRIS provides this guide without wa
17. IS TOUCHSTONE DEVICE This connection uses the following items M IE Client for Microsoft Networks al File and Printer Sharing for Microsoft Networks v QoS Packet Scheduler k intenet Protocol TCP F Install Properties Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected Cx Core Touchstone TG1672 Telephony Gateway User s Guide 30 Getting Started ARRIS Battery Ethernet Installation Installation Configuration Usage Troubleshooting Glossary 5 Click the General tab Then click Obtain an IP address automatically and click OK Internet Protocol TCP IP Properties a General Altemate Configuration You can get IP settings assigned automatically if your network this ci Otherwise you need to ask your network administrator for the appropriate IP settings Obtain DNS server address automatically Use the following DNS server addresses 6 Click OK to accept the new settings and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG1672 Telephony Gateway User s Guide 31 ARRIS Ethernet Configuration Getting Battery Started Installation Installation Glossary Troubleshooting TCP IP
18. bleshooting Glossary Proxy A device or program that stands in between a server for example a web site and a client your browser providing a way to relieve some of the burden from the server For example your cable company may have a web proxy that keeps copies of popular web pages the proxy can send you those pages instead of fetching them directly from the web site resulting in faster page loading and less network congestion RF Abbreviation for Radio Frequency Some literature refers to coax as RF cable and the connectors as RF connectors RJ 11 A standard 2 conductor modular connector commonly used in North Amer ica for connecting telephones RJ 45 A standard 8 conductor modular connector commonly used on Ethernet cable An RJ 45 connector looks like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway You can buy a splitter from any electronics retailer and most discount stores SSID Service Set IDentifier a string of text up to 32 characters long that uniquely identifies a wireless LAN Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions TCP IP Transmission
19. cal Area Network LAN You can use the Ethernet connection if your computer has built in Ethernet hardware Note To connect more than four computers to the TG1672 through the Ether net ports you need an Ethernet hub available at computer retailers The Telephony Gateway package comes with one 4 foot 1 2m Ethernet cable the connectors look like wide telephone connectors you can purchase more cables if necessary at a computer retailer If you are connecting the Telephony Gateway di AVY rectly to a computer or to an Ethernet hub with a cross over switch ask for Cate CE gory 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethernet t Cable Gig E not regular CAT5 cable Etherne Wireless Wireless access lets you connect additional wireless capable devices to Telephony Gateway The 802 11 wireless LAN standard allows one or more computers to ac cess the TG1672 using a wireless radio signal These connections are in addition to the connections supported via Ethernet Note You can use the wireless connection if your computer has a built in or af termarket wireless card To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or more computers you can use Ethernet for up to four devices and wireless for the others To connect five or more computers to the Ethernet ports you will need an Ethernet hub available at computer retailers
20. cond Upstream acquisition completed Slow Flash during acqusition Upstream acqusition completed On when modem IP ready for service address obtained Touchstone TG1672 Telephony Gateway User s Guide 44 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button A on the back of the Telephony Gateway to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Telephony Gateway if you are having problems connecting to the Inter Q ofa net Using this button will be rare a Use a pointed non metallic object to press this button The Reset button is re g le cessed to prevent accidental resets The diagram on the left shows the location of the reset button af amp i Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button A on the back of the Telephony Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory de pE OCA faults You may need to do this if a misconfiguration has locked out all access Booting from Battery The TG1672 supports a Boot from Battery feature that allows the Telephony Gate way to begin service without AC power To start the TG1672 from its battery follow these steps 1 Ifa batt
21. cting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer e Do not use product near water i e wet basement bathtub sink or near a swimming pool etc to avoid risk of electrocution e Do not use the telephone to report a gas leak in the vicinity of the leak Touchstone TG1672 Telephony Gateway User s Guide 3 Getting Started Battery Installation ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary The product shall be cleaned using only a damp lint free cloth No sol vents or cleaning agents shall be used Do not use spray cleaners or aerosols on the gateway Avoid using and or connecting the equipment during an electrical storm to avoid risk of electrocution Do not locate the equipment within 6 feet 1 9 m of a flame or ignition source i e heat registers space heaters fireplaces etc Use only power supply and power cord included with the equipment Equipment should be installed near the power outlet and should be easily accessible The shield of the coaxial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical in stallation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 6
22. d by the modem its power supply or other accessories FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communi cations However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol lowing measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Warning Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncon tro
23. d names of others Protected under one or more of the following U S patents 7 031 435 7 916 744 Other patents pending Release 16 Standard 1 0 October 2013 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform ance construction labeling and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit No user serviceable parts inside Refer service to qualified personnel only CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer Physical connections to the previous telephone provider must be removed and the wiring must be checked there must not be any voltages Cancellation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway CAUTION Risk of explosion Replacing the battery with an incorrect type heating a battery above 75 C or incinerating a battery can cause product failure and a risk of fire or battery explosion Do not dispose of in fire Recycle or dispose of used batteries responsibly and in accordance with local ordinances e The Telephony Gateway is designed to be connected directly to a telephone e Conne
24. dd Web Site Filter Keyword Web Site 2 Day ALL WEEK Day CALL WEEK Sun VMon Tue i Wed 7 Sun Wi Mon HTue i Wed 7 Thu Fri Sat T Thu WiFri 7 Sat Time ALL DAY Time ALL DAY 00 00 until 00 00 00 00 until 00 00 Cancel AddKeywordFilter Cancel AddWebsSiteFilter Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 24 hour clock 0 00 until 0 00 indicates all day or click the All Day checkbox for all day d Click the Add Keyword Filter or Add Web Site Filter button respec tively Then click the Apply button Touchstone TG1672 Telephony Gateway User s Guide 27 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection you may have to configure your computer s TCP IP settings The steps that follow will guide you through setting your computer s TCP IP settings to work with the Telephony Gateway Requirements Make sure you have the following before attempting to configure your Ethernet con nection e Computer with Ethernet interface e Ethernet cable supplied e IP address subnet gateway and DNS
25. e shown in this procedure From the computer select Start gt Settings gt Control Panel and double click Network Connections in the Control Panel The Network Connection window displays a list of LAN connections and as sociated network adapters Network Connections File Edit View Favorites Tools Advanced Help Q QF Psar Dros 5 Xg Te s Network Connections Name Tyee LAN or High Speed Internet EP Wireless Network Connection 2 LAN or High Speed Internet Not connected Intel R WiFi Link 5300 AGN ah Local Area Connection 4 LAN or High Speed Internet Disabled Cisco Systems VPN Adapter LAN or High Speed Internet Connected Intel R 82567LM Gigabit Network Connection eee td ah 1394 Connection 2 LAN or High Speed Internet 1394 Net Adapter 2 lt m Intel R 82567LM Gigabit Network Connection Touchstone TG1672 Telephony Gateway User s Guide 29 Getting Started ARRIS Battery Ethernet Installation Installation Configuration Troubleshooting Glossary 2 Double click the local area connection to be used for your device s network connection The Local Area Connection Status widow displays b Local Area Connection Status _ _ _ General Support Connection Status Duration Speed 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Local Area Connection 2 Properties ever General Authentication Advanced Connect using S ARRA
26. e the cable If you have one or more splitters between the Telephony Gateway and CATV outlet re move the splitters and connect the Telephony Gateway directly to the out let Proceed to the Ethernet or wireless solutions next page if necessary Touchstone TG1672 Telephony Gateway User s Guide 46 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary I m not getting on the Internet Ethernet If you are using a hub is the hub turned on Are you using the right type of Ethernet cable Use the supplied cable for di rect connection to a computer use a cross over cable for connection to a hub Press the Reset button on the back of the Telephony Gateway A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Router to Factory Defaults I m not getting on the Internet Wireless Check the indicator lights see Using the Telephony Gateway the WiFi light should be on Does your connection utility discover your wireless LAN If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility Change your security mode to disabled Enable one of the other security modes as soon as you find the problem A misconfiguration could lock out all access to the Telephony Gateway router If you think this has happened see Resettin
27. earest wall e it will not fall to the floor if bumped or moved e the ventilation holes on the sides of the unit are not blocked 2 Proceed to Connecting the Telephony Gateway Touchstone TG1672 Telephony Gateway User s Guide 23 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home s existing telephone wiring should only be performed by a professional installer Physical con nections to the previous telephone provider must be removed and the wiring must be checked there must not be any voltage Cancelation of telephone service is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cable connector F Tighten the con nections by hand then tighten an additional 1 8 turn with a wrench Note For best performance use high quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway If you are using MoCA for your home network MoCA filters must be installed on any legacy client devices Your cable company will install these filters for you 2 Insert the plug from the power cord into the Power connector on the back of the Te
28. egroup and sharing options Internet Options Change your homepage Manage browser add ons Delete browsing history and cockies Intel PROSet Wireless Tools 32 ARRIS Started Installation Installation Configuration Troubleshooting Glossary Getting Battery Ethernet 3 Click Network and Sharing Center x ee IDR E Ness andinemet gt Network and Sharing Center CS Sear Conraizanei a Panel Hi i i i i Control Pone Home View your basic network information and set up connections Manage wireless networks 1 LS ij n ee See full map tne cheaper s 3 LP JMARTINEZ ARRISLCOM Internet Change advanced sharing This computer wengi View your active networks Connect or disconnect ARRISI COM Accesstype Internet Domain network Connections Local roe Change your networking settings G Set up a new connection or network lt Set up a wireless broadband dial up ad hoc or VPN connection or set up a router or access point Connect to a network Connect or reconnect to a wireless wired dial up or VPN network connection Choose homegroup and sharing options vira be Access files and printers located on other network computers or change sharing settings Intel PROSet Wireless Tools Internet Options SS Troubleshoot problems Windows Firewall Diagnose and repair network problems or get troubleshooting information 4 Click Local Area Connection to open the Status window
29. ery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway see Battery Installation and Removal for details 3 Press the Reset button A the Power light should turn on immediately Touchstone TG1672 Telephony Gateway User s Guide 45 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in but the Power light is off Check all power connections Is the power cord plugged in firmly at both ends If you plugged the power cord into a power strip make sure the strip is switched on Avoid using an outlet controlled by a wall switch if possible Finally check the fuse or circuit breaker panel I m not getting on the Internet all connections It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway especially when many people are online Always leave your Telephony Gateway plugged into AC power and connected to the cable system Check the front panel lights e The Power and Online lights should be on e If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short in the cable you may have to replac
30. es the range proportionately Touchstone TG1672 Telephony Gateway User s Guide 21 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop For wall mount applications you can mount the Telephony Gateway with the indi cators facing upward vertical or to the side horizontal Tools and Materials For wall mounted installations make sure you have the following tools and mate rials before proceeding e for mounting on drywall Two 1 4 6mm drywall anchors not included two 6 x 1 5 38 1 mm self tapping panhead screws not included and a drill with 1 4 6mm bit not included e for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included e screwdriver flat blade or Phillips depending on what kind of screws you use e wall mount bracket order from your cable company Location Always position the Telephony Gateway e within reach of an AC outlet The power cord must reach the outlet without stretching and without adding extension cords e near a cable outlet to avoid long cable runs Instructions Wall mounting instructions Note When mounting the Telephony Gateway on drywall try to position the Telephony Gateway so at least one of the screws is fastened to a stud This may prevent
31. eway and the wall Ensure they are connected and tight If they are and you do not have dial tone contact your service provider If the Online LED is lit go to the next step 3 Is the Telephone Tel 1 or Tel 2 LED lit If not phone service has not been set up on that line Contact your service provider If it is blinking there is a phone off hook somewhere in the house Find that phone and hang it up If it is lit go to the next step 4 Is the phone plugged directly into the Telephony Gateway Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1 and Tel 2 for line If so try a different phone Make sure the new phone is a work ing phone If a known good phone is used and you still don t have dial tone try a different phone cable If a new phone and cable do not re store dial tone call your service provider Touchstone TG1672 Telephony Gateway User s Guide 48 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet 5 Is the Telephony Gateway plugged into a wall outlet e If so unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone If you now have dial tone the problem is with the house wiring Contact your cable company or a qualified wiring technician to correct the house wiring If you still do not have dial tone contact your serv ice p
32. g Battery ARRIS Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway Is an AC outlet available nearby For best results the outlet should not be switched and should be close enough to the Telephony Gateway that exten sion cords are not required Is a cable jack available For best performance keep the number of split ters between the jack and cable drop to a minimum Each splitter attenuates reduces the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your tele phone service Can you easily run cables between the Telephony Gateway s location and the phones If you are connecting devices to the Ethernet ports can you easily run ca bles between the Telephony Gateway s location and those devices If you want to mount the Telephony Gateway on a wall does the location provide a solid surface for secure attachment For best results when mount ing the Telephony Gateway on drywall position the Telephony Gateway so at least one of the screws are fastened to a stud This may prevent the Tele phony Gateway from pulling out of the wall in the future If you want to install the Telephony Gateway on a desktop is there enough space on either side to keep the vents clear Blocking
33. g the Router to Factory Defaults My wireless Internet connection stops working sometimes This is usually caused by interference two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove the inter fering product try using a different channel or setting Protected Mode I can get on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trou ble servicing all the requests If other sites download quickly wait for a few minutes and try again Usage during peak hours may also affect the connec tion speed Other communications on the LAN or interference with wireless connec tions may slow down your connection Touchstone TG1672 Telephony Gateway User s Guide 47 Getting Started Battery Installation ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary I don t have dial tone when I pick up my phone why In order for telephone service to be functional on the Telephony Gateway telephone service must have been purchased from the service provider and configured on your Telephony Gateway The following steps should help in identifying the source of the problem 1 Is the Power LED lit If not check to make sure the Telephony Gateway is plugged in and the outlet has power If the LED is lit go to the next step 2 Is the Online LED lit If not check the coax connection at the Telephony Gat
34. in an IPv6 address automatically f Use the following IP address Use the following IPv6 address P i Obtain DNS server address automatically Obtain DNS server address automatically Use the following DNS server addresses 1 Use the following DNS server addresses y Validate settings upon ext poo xe Ca TCP IPv4 Properties TCP IPv6 Properties 7 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens Touchstone TG1672 Telephony Gateway User s Guide 35 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet TCP IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock ee System Preferences lt gt Show Ail mQ Personal H o S amp S Be Q Appearance Dashboard amp Desktop amp Dock international Security Spotlight Expos Screen Saver Dy Cal Y y amp Bluetooth COs amp DVDs Keyboard Print amp Fax Sound Mouse Internet amp Network ea Network System u o
35. information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system e TCP IP Configuration for Windows XP e TCP IP Configuration for Windows 7 e TCP IP Configuration for MacOS X Note For Windows 8 and Windows Vista use the Windows 7 procedure They are very similar Touchstone TG1672 Telephony Gateway User s Guide 28 Getting Started Battery Installation ARRIS Ethernet Installation Configuration Troubleshooting Glossary TCP IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system TCP IPv6 Note This procedure shows the configuration of TCP IPv4 TCP IPv6 Note 1 is not installed or enabled by default in Windows XP If your cable provider requires TCP IPv6 you must first install and enable it on your Windows XP system Refer to Microsoft support materials on Windows XP for installation instructions Once installed and enabled follow this same configuration example but select TCP IPv6 at the appropriate step Dialog boxes shown on your computer may differ slightly from thos
36. lephony Gateway G and insert the power cord into a convenient AC outlet The Power light on the front of the Telephony Gateway lights up then flashes once refer to the LED tables shown in Using the Telephony Gateway See Troubleshooting if the Power light does not turn on 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway E and the other end to the Ethernet port on a computer hub or broadband router Note If you are connecting to a computer use the Ethernet cable included in the Telephony Gateway package 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway B or C Connect the other end to the telephone Touchstone TG1672 Telephony Gateway User s Guide 24 Getting Started Battery Installation Security Label ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG1672 ships with wireless LAN security set by default See the security label on your product shown on image at the left for the factory security settings net work name SSID enc
37. leshooting Glossary Headend The central office in an HFC network The headend houses both video and data equipment In larger cable networks a master headend often feeds several remote headends to provide distributed services HTTP HyperText Transfer Protocol Hub A box with several Ethernet connectors Ethernet hubs provide a common point of contact for all connected devices IP address A number assigned to your computer by your cable company used to iden tify your computer to other systems on the Internet ISDN Integrated Services Digital Network A digital telephony standard that pro vides communication speeds about twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it MAC address A number that uniquely identifies any device connected to a network Your cable company uses your Telephony Gateway s MAC address to authorize access to the Internet The MAC address is printed on a label on the bottom of your Telephony Gateway Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer Touchstone TG1672 Telephony Gateway User s Guide 52 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Trou
38. llation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Getting Started About Your New Telephony Gateway The Touchstone TG1672 Telephony Gateway is DOCSIS compliant with the follow ing features e Speed much faster than dialup or ISDN service up to eight times faster than DOCSIS 2 0 cable modems e Convenience supports Ethernet and 802 11b g n wireless connections both can be used simultaneously e Flexibility provides two independent lines of telephone service as well as high speed data e Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable 1 5 or 1 0 compliant The TG1672 provides e Wireless 802 11b g n connectivity e Four Ethernet ports for connections to non wireless devices e Up to two lines of telephone service e DOCSIS 3 0 compliant with Li Ion backup battery e One USB host port future support for external USB devices What s in the Box Make sure you have the following items before proceeding Call your cable company for assistance if anything is missing e Telephony Gateway e Power Cord e Battery Not included with all models Touchstone TG1672 Telephony Gateway User s Guide 8 Getting Battery Started Installation Installation ARRIS Glossary Ethernet Configuration Usage Troubleshooting
39. lled environment This equipment should be installed and operated with mini mum distance of 7 9 inches 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other an tenna or transmitter Touchstone TG1672 Telephony Gateway User s Guide 5 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Industry Canada Compliance Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the an tenna type and its gain should be so chosen that the equivalent isotropically radi ated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada license exempt RSS standard s Oper ation is subject to the following two conditions 1 this device may not cause in terference and 2 this device must accept any interference including interference that may cause undesired operation of the device For Mexico The operation of this equipment is subject to the following two conditions 1 This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation of the equipment Touch
40. o you have any special system requirements or files that I need to down load after I am connected e When can I start using my Telephony Gateway e DoI need a user ID or password to access the Internet or my e mail e Will my phone number s change e What new calling features will I have and how do I use them Touchstone TG1672 Telephony Gateway User s Guide 10 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers The following describes requirements for each operating system see the documentation for your system for details on enabling and configuring networking To use the Telephony Gateway you need DOCSIS high speed Internet service from your cable company Telephone service requires that the cable company has Pack etCable support Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the TG1672 but may not be able to make maxi mum use of TG1672 throughput e CPU P4 3GHz or faster e RAM 1GB or greater e Hard drive 7200 RPM or faster e Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista Windows 7 or Windows 8 A supported Ethernet or wireless LAN connection must be available MacOS System 7 5 to MacOS 9 2 Open Transport recommended or MacOS X A supported Ethernet
41. ols To enable Parental Controls on your network check the Enable Parental Controls checkbox and then click the Apply button Parental Controls consist of Trusted MAC Addresses Keyword Filtering and Web Site Filtering Enter any Trusted MAC Addresses and click the Apply button To add a Keyword or Web Site to the list click the respective Add button To delete a Keyword or Web Site from the list first click its check box and then click the Delete button Parental Controls Enable Parental Controls w Trusted Mac Trusted Mac Addresses and 2 Apply Keyword Filtering Keyword Day Time Web Site Filtering Website Day Time Add Delete Touchstone TG1672 Telephony Gateway User s Guide 26 Getting Battery ARRIS Ethernet Started Installation Finding the MAC Address of a Computer Use the operating system of your computer to find its MAC address as follows Windows from the Start menu find and select the Control Panel Double click Network Connections Windows XP or Network amp Sharing Center Win dows Vista or Windows 7 Then double click either Wireless Network Connection for a wireless connection or Local Area Connection for an Ethernet connection Next click the Details button Windows Vista or Windows 7 or click the Support tab and then the Details button Windows XP The Physical Address line shows the MAC address MacOS X open System Preferences and click the Net work
42. or wireless LAN connection must be available Linux other Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection must be available Touchstone TG1672 Telephony Gateway User s Guide 11 Model Number Getting Started Battery Installation Security Label ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG1672 Telephony Gateway The model num ber is on the label affixed to the Telephony Gateway See the image at the left What About Security Having a high speed always on connection to the Internet requires a certain amount of responsibility to other Internet users including the need to maintain a reasonably secure system While no system is 100 secure you can use the fol lowing tips to enhance your system s security Keep your operating system updated with the latest security patches Run the system update utility at least weekly Keep your email program updated with the latest security patches In addi tion avoid opening email containing attachments or opening files sent through chat rooms whenever possible Install a virus checker and keep it
43. otocol Version 4 TCP IP M Link Layer Topology Discovery Mapper I O Driver M 4 Link Layer Topology Discovery Responder Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks ok cancer canca _ TCP IPv4 Selected TCP IPv6 Selected Touchstone TG1672 Telephony Gateway User s Guide 34 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Troubleshooting Glossary 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties to configure TCP IPv4 Note If your cable provider requires TCP IP version 6 select Internet Pro tocol Version 6 TCP IPv6 and click Properties to configure TCP IPv6 The TCP IP properties window for the version you selected displays Internet Protocol Version 4 TCP IPv4 Properties Internet Protocol Version 6 TCP IPv6 Properties General Alternate Configuration General You can get IP settings assigned automatically if your network supports You can get IPv6 settings assigned automatically if your network supports this capability this capability Otherwise you need to ask your network administrator Otherwise you need to ask your network administrator for the appropriate IPv6 settings for the appropriate IP settings Obtain an IP address automatically Obta
44. rch Domains Optional IPv6 Address Configure IPv6 1 Se Click the lock to prevent further changes Assist me Apply Now 4 Choose the TCP IP tab if necessary If you are using TCP IPv4 go to step 5 If your cable provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Configure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 configuration is completed Touchstone TG1672 Telephony Gateway User s Guide 38 Getting Started ARRIS Battery Ethernet Installation Installation Configuration Usage Troubleshooting Glossary 8 If you are using TCP IPv6 click Configure IPv6 near the bottom of the pre vious window of 1 i ERE Network i Configure IPv6 Automatically H IPv6 Address Router i te IP Address _ Renew DHCP Lease Subnet Mask DHCP Client ID if required Router DNS Servers 1 Optional Search Domains Optional IPv6 Address Configure IPv6 j S SSS Click the lock to prevent further changes Assist me J 9 Choose Automatically from the Configure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG1672 Telephony Gateway User s Guide 39 Getting Started Battery Installation ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary Using the Telephony Gateway
45. rmware normal Flash A Upgrade operation Note 1 Your cable company may configure the Telephony Gateway to always display the US DS indicator in green regardless of the connection speed or swap the meaning speed indication of yellow and green Touchstone TG1672 Telephony Gateway User s Guide 42 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Patterns Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence There are two phases of startup the Telephony phase and the cable modem phase Both are outlined below Telephony Start Up Sequence Power Telephone US DS Battery Description See Cable Modem Start Up Sequence Retrieving telephone net information on rn men f or seve _ service Normal Operation Note The US DS indicator flashes yellow during startup and turns green if the Telephony Gateway establishes an ultra high speed connection For some cable companies these colors may be reversed Touchstone TG1672 Telephony Gateway User s Guide 43 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence woe om tn Slow Flash 1 second Downstream acqusition in progress On until Upstream acqusition starts Downstream acquisition completed Fast Flash 3 se
46. rovider Touchstone TG1672 Telephony Gateway User s Guide 49 Getting Started Battery Installation ARRIS Ethernet Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms Amp hour Ah A measure of battery capacity For example a 1 0Ah battery can nominally supply one Ampere of current for one hour Category 5e Cat5e A high quality type of cable used for gigabit Ethernet 1000BaseT connec tions When purchasing Ethernet cables always look for Category 5e cable Coaxial cable coax CPE A thin wire used to connect your television and Telephony Gateway to the cable TV system You can buy coax from any electronics retailer and many discount stores Customer Premise Equipment This is the equipment that is plugged in to the Telephony Gateway typically a computer or hub Cross over DHCP DNS An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on one or more ports which eliminates the need for a cross over cable Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a de vice connecting to the network DHCP allows the cable company to configure your computer s networking software for you Domain Name Service Server An IP service that associates a
47. rranty of any kind implied or expressed including but not limited to the im plied warranties of merchantability and fitness for a partic ular purpose ARRIS may make improvements or changes in the product s described in this manual at any time The capabilities system requirements and or compatibility with third party products described herein are subject to change without notice ARRIS and the ARRIS logo are all trademarks of ARRIS En terprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claim ing the marks and the names of their products ARRIS dis claims proprietary interest in the marks and names of others Protected under one or more of the following U S patents 7 031 435 7 916 744 Other patents pending Release 16 Standard 1 0 October 2013 I ARRI s
48. rt Regulations This product may not be exported outside the U S and Canada without U S Department of Commerce Bureau of Export Administration au thorization Any export or re export by the purchaser directly or indirectly in contravention of U S Export Administration Regulation is prohib ited ARRIS Enterprises Inc 2013 All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from ARRIS Enterprises Inc ARRIS ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of mer chantability and fitness for a particular purpose ARRIS may make improvements or changes in the product s described in this manual at any time The capabilities system requirements and or compatibility with third party products described herein are subject to change without no tice ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks an
49. ryption method network key and WPS PIN Note You must set up your computer and other client devices to work with the security settings on the TG1672 Refer to the documen tation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption key If your com puter or client device supports WiFi Alliance WPS Wireless Pro tected Setup activate WPS on your computer or client device and the TG1672 simultaneously to easily set up your system se curity If you need to modify the Telephony Gateway s default wireless security settings or if you want to configure any other wireless LAN settings refer to the following instructions Accessing the Configuration Interface Follow these steps to access the configuration interface You should have already set up the TG1672 as described in Installing and Connecting Your Telephony Gateway 1 a If security has been properly set up on your computer to access the wire less LAN on the TG1672 use the connection utility for your operating sys tem to connect to the wireless LAN using its network name SSID as shown on the security label b If you cannot access the wireless LAN you must first establish a wired Ethernet connection between your computer and the TG1672 In your web browser open the page http 192 168 0 1 to access the wireless router setup The Login screen displays
50. sistance Patterns Normal Operation LAN and Telephone The following table shows light patterns for the Ethernet MoCA and wireless LANs and the telephones during normal operation Ethernet 2 4 GHz Green LED On Computer with 1 Gbps port connected On WiFi On MoCA Enabled enabled On On hook Off WiFi Flash MoCA Disabled Flash Off hook network device activity traffic Amber LED On Computer with 100 Mbps 10 Mbps port connected Amber Green LED Flash off disabled Computer Off MoCA Activity disabled Flash Computer activity Both LEDs Off Computer not connected On On hook Lee Off Flash Off hook Off disabled ade normal operation normal operation normal operation normal operation Touchstone TG1672 Telephony Gateway User s Guide 41 ARRIS Troubleshooting Getting Battery Ethernet Configuration Started Installation Installation Glossary Patterns Normal Operation WAN and Battery The following table shows light patterns during normal operation AC Power Good Yellow Connected to the Internet high speed On On Battery Greeni Internet good or low Connected to available Off Battery the Internet Off missing ultra high Internet not Flash Bat speed available tery bad Flash Not connected to the Internet No AC Off Battery Power Flash power Battery Flash Installed Battery bad No AC Power No Off Off Battery Fi
51. stone TG1672 Telephony Gateway User s Guide 6 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility EMC Directive 89 336 EEC the Amending Directive 92 31 EEC the Low Volt age Directive 73 23 EEC and the CE Marking Directive 93 68 EEC As such this product bears the CE marking in accordance with the above applicable Direc tive s A copy of the Declaration of Conformity may be obtained from ARRIS Interna tional Inc 3871 Lakefield Drive Suite 300 Suwanee GA 30024 As indicated by this symbol disposal of this product or battery is governed by Directive 2002 96 EC of the European Parliament and of the Council on waste electrical and electronic equipment WEEE WEEE could potentially prove harmful to the environ ment as such upon disposal of the Telephony Gateway the Di rective requires that this product must not be disposed as unsorted municipal waste but rather collected separately and disposed of in accordance with local WEEE ordinances ARRIS This product complies with directive 2002 95 EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances ROHS in electrical and GREEN electronic equipment Touchstone TG1672 Telephony Gateway User s Guide 7 ARRIS Started Insta
52. the Telephony Gateway from pulling out of the wall in the future To prevent overheating of the Telephony Gateway do not block the ventilation holes on the sides of the unit Touchstone TG1672 Telephony Gateway User s Guide 22 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet 1 Position the mounting bracket on the surface where you intend to mount the Telephony Gateway and mark the two holes with a pencil Drill holes for the mounting screws through the marked locations If using drywall anchors set them into the wall Then drive the screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the back of the mounting bracket over the screws then slide the bracket down until the narrow end of the keyhole slot contacts the screw shaft 5 Hang the Telephony Gateway on the wall by inserting the six tabs on the mounting bracket into the six slots in the back of the Telephony Gateway and sliding the Telephony Gateway down until it drops in place on the bracket 6 Proceed to Connecting the Telephony Gateway Desktop mounting instructions 1 Position the Telephony Gateway so that e it stands vertically on its base Do not position it flat on its side e air flows freely around it a e the back faces the n
53. the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless con nection range is typically 100 200 feet 30m 65m A number of factors can affect connection range as described below Touchstone TG1672 Telephony Gateway User s Guide 20 ARRIS Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Battery Ethernet Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Increases range Raising the unit above the devices for example in stalling the Telephony Gateway in the upper floor of a multi story dwelling Decreases range Lowering the unit below the devices for example in stalling the Telephony Gateway in a basement Metal or concrete walls between the Telephony Gate way and other devices Large metal appliances aquariums or metal cabinets between the Telephony Gateway and other devices Interference and RF noise 2 4 GHz wireless phones microwave ovens or other wireless networks Note Note that decreasing the range of your wireless network may be bene ficial as long as the decreased range is sufficient for your needs By lim iting your network s range you reduce interference with other networks and make it harder for unwanted users to find and connect to your net work Note Setting the trasmit power level to High increases the range Setting it to Medium or Low decreas
54. utlet and then connect the Telephony Gateway and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line may deteriorate the quality of your television telephone and or internet connection Wall Mounting Bracket optional if you want to wall mount your Tele phony Gateway you need to obtain two drywall anchors or wood screws and order a wall mounting bracket from your cable company Touchstone TG1672 Telephony Gateway User s Guide 9 ARRIS Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary e Information packet your cable company should furnish you with a packet containing information about your service and how to set it up Read this in formation carefully and contact your cable company if you have any ques tions Getting Service Before trying to use your new Telephony Gateway contact your local cable company to establish an Internet account and telephone service When you call have the following information ready e the Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gateway e the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company they already have the required information In addition you should ask your cable company the following questions e D

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