vMax™ Live
Contents
1. SEON Mobile Surveillance My unit isn t sending me alert emails or SMS text messages Answer Your email server may have blocked the server address We ve seen frequent cases where people request notifications from our server based on frequent alert cases for example 45 mph Thereafter every time the vehicle exceeds 45 mph an email is sent After 20 30 email your email server may delist or blacklist our email server because it believes our email server is spamming based on the sheer volume of notifications Check your spam folder to see if your email notifications are arriving there Or contact your network administrator to determine if your email server has automatically blocked seon com click to zoom in or out but the system keeps zooming back out or in Answer The Optimize Zoom checkbox on the Map Control tab is turned ON Turn the checkbox OFF and manual zoom control is returned slide the map but it keeps moving back to a different location Answer The Center Map checkbox on the Map Control tab is turned ON Turn the checkbox OFF and manual pan control is returned I log in and all get is a map of the US My vehicle doesn t show Answer In almost every case this is because it s a newly installed device and the unit hasn t yet transmitted its first packet of data and thus cannot appear on the map because we dont yet know its location It generally takes approximately 5 minutes after a new devic2. cellnumber yourcarrier con e g 14051234567 mycingular net Others do not recognize the address if there exists a 1 before the area code If your SMS alerts are not arriving at your cell phone try changing the wSMS address without the 1 and saving the change to see if it makes a difference It s possible to draw a zone so small that the device is unlikely to make a transmission from within the defined area When in doubt to increase reliability of Alert Zone notifications it is recommended that you make the box larger than the simple edges of a driveway In fact an area of 100 feet square is the recommended minimum size With a correctly defined zone you receive notification any time a vehicle enters or exits the area you ve specified 700 0082 R001 SEON Mobile Surveillance The Speed Alert is a close relative of the Zone Alert Speed Alert enables you to define speeds at which you are notified Speeds like Alert Zones can be defined for specific vehicles or for every vehicle in your fleet Any time one of the specified vehicles exceeds the defined speed vMax Live will notify you with an SMS text message to your cell phone an e mail or both From the same Alert Editor window select the option Add Speed Alert Specify a name for your alert so that you can find it later in the list at the left and select whether you want the alert to apply to all vehicles or a specific vehicle by selecting a vehicle from the dropdow
3. Starter UnLock Doors Remote Start Phone Driver Honk Hom Message to NAV Device Dispatch NAV Driver Message to Driver s Cell Figure 6 The Vehicle Control Window The Control Panel On the left side of the map screen you will find a control panel providing tabs for AUTHORIZATION MAP CONTROL VEHICLES REPORTS ALERT SYSTEM SEARCH DIRECTIONS amp ROUTING ADDRESS MARKERS LIVE SUPPORT and HISTORICAL PLAYBACK A click on any of these tabs will provide access to each group of functions This control panel is the key to all functions and features of the web based tracking system Through this panel the system provides access to reports alerts live support 90 day historical playback and an unending array of other features with more new features constantly being added The Map Control Tab You may select the MAP CONTROL tab from the Control Panel to the left and the MAP CONTROL panel will open providing controls to zoom pan and set map rendering options MAP CONTROL Map View Bird s Eye Hybrid Satellite Center Map E Optimize Zoom E Show Traffic E Show Geo Fences Figure 7 The Map Control Tab The vMax Live system relies on Microsoft Virtual Earth Maps to provide mapping of the coverage area In larger metro areas high resolution aerial images also known as Bird s Eye images are available in more rural areas even Hybrid view may not provide the same level of detail as lar
4. account up to a maximum of 512 units on screen at once In viewing all vehicles you manually control the area of the map you wish to view by using the zoom and pan features to move the map within the view port Clicking the Map View button will show a simple view of the map Satellite will show satellite imagery The Hybrid button combines the most useful features of both Map and Satellite views superimposing street lines and names over the top of the satellite imagery The oblique setting N S E or W allows you to select between four different angles to view Birds Eye imagery for a better indication of surrounding terrain In order to select an individual vehicle you may select the VEHICLES tab from the Control Panel and select a specific vehicle from the dropdown list Tracking Options Selecting a single vehicle from the dropdown list on the VEHICLES tab enables you to turn all other markers off enabling quick isolation of the target from among a large fleet of vehicles This feature is often used in conjunction with the Center Map checkbox on the map control to follow a vehicle wherever it goes Individual vehicle selection is also used to specify which specific vehicle to replay under the HISTORICAL PLAYBACK control Specifying a single vehicle to track has implications under a number of different controls Check each section of the manual for the impact of individual vehicle selection on each function Reports
5. use of the vMax Live vehicle tracking system To access this feature select the ADDRESS MARKERS tab and click Show Address Editor After typing the name you wish to appear on the marker label type the address into the address field and click the Find Lat Lon button The system will find the closest match in the database and populate the latitude and longitude with that location Alternatively if you know the latitude and longitude based on the position of a vehicle you can simply type the latitude and longitude and click the Find Street Address button To place the marker on the map click the Add Address button at the lower right corner of the Address Editor window A target icon will appear at the location specified When your mouse is placed over this target icon on the map a small window will appear providing complete address information To remove an address marker simply select that item in the list on the left side of the Address Editor window and click the Remove button When you are finished creating or editing your address markers click the X at the upper right corner of the Address Editor window to close and resume normal operations Live Chat Support Live online chat support from within the vehicle tracking application itself is available With Live Chat Support embedded directly into our tracking system you can ask questions or be given direction on how to use specific parts of our system even while you contin
6. CAL PLAYBACK tab and click the date on the calendar for which you d like to see a playback Finally click the play button on the top of the HISTORICAL PLAYBACK control Once the play button has been clicked the vehicle marker will begin reanimating the precise path taken on the date selected HISTORICAL PLAYBACK Return to Live View Te ei melen b gt Al Paueed Figure 11 The Historical Playback Control Tab The marker will leave a vapor trail over the route taken to enable you to easily view the route At the lower left corner of the browser on the browser status bar you will see the date and timestamp corresponding to the vehicle s marker placement This value will increment as records are read from the historical database as the vehicle moves about the map SEON gt AUTHORIZATION gt MAP CONTROL HISTORICAL PLAYBACK Fe H S 6 Return to Live View Latitude 49 15595 gitude 122 89053 ding 178 South Velocity 13 mph 21 kph Last MovedTue Jul 07 2009 05 52 20 GMT 0700 Pacific Daylight Time I Last Update Tue Jul 07 2009 05 52 20 GMT 0700 1 GPS Satellites 12 I CEREREA 700 0082 R001 SEON Mobile Surveillance As with the normal live playback you may zoom or pan the map even as the playback continues to run Likewise you may mouse over the vehicle to see its speed at any point during the playback The playback will begin at midnight on the date selected and continue until the l
7. Currently 20 different report options exist for your 90 day history More reports are being added regularly and updates will be available to you There are two types of reports online reports that appear onscreen and offline Excel reports that are emailed to the address you specify Some reports such as the vehicle Mileage by State report or Vehicle Ops Report are available only via email largely due to the time required to generate the report Another major difference between online reports and offline reports is the fact that an online report is typically run for a single vehicle for a single day Offline reports can be run for ALL your vehicles for a period of several months Note When you request an offline report for multiple vehicles bear in mind the ramifications of your request An Excel spreadsheet only supports a maximum of 65 535 rows If you have more data over a period of several months than can fit in 65 535 rows the report will be truncated at row 65535 When a report is selected from the REPORTS control a semi transparent overlay appears on the map Note that the device markers continue to move always reflecting their locations on the map beneath AUTHORIZATION gt MAP CONTROL gt VEHICLES REPORTS ion at me Rd Burnaby BC V5 mph okph biti omph okph 10mph 16kph 8mph 13kph 22mph 35kph 11mph 18kph 21mph 34kph 24mph 39kph 27mph 43kph 33mph 53kph T ALERT SYSTEM V SEARCH T DIRECT
8. IONS amp ROUTING 32mph 51kph 24mph 39kph ation gt LIVE SUPPORT lt lt HISTORICAL PLAYBACK P k Figure 8 An Online Report offline reports are emailed 700 0082 R001 SEON Mobile Surveillance On this reports overlay you may select the specific parameters used for the selected report When reading a report you will typically see a series of dates timestamps along with the physical address or lat long if the vehicle is continuing on a more or less straight course as well as vehicle speed and heading Headings are expressed in the range of 0 359 indicating the direction in which the vehicle is pointing Zero is north the value increments are clockwise Reports may be highlighted and copied pasted into Excel spreadsheets The Alert System Imagine for a moment that you re a homebuilder HVAC installation contractor electrical or plumbing contractor You want to know what time your guys are arriving on the job site each morning and what time they leave in the afternoon With the Zone Alert feature of vMax Live you can easily define an unlimited number of Alert Zones also known as geo fences and the system will automatically notify you by e mail or SMS text message or both any time one of your vehicles enters or exits the zones you define Defining Alert Zones couldn t be easier First zoom in on the area in which you want to create a zone notification From here it s as simple as
9. SEON Mobile Surveillance vMax Live Installation and User Guide Document Part Number 700 0082 R001 Seon Design Inc Seon Design Inc is a specialist in the design and manufacture of video surveillance systems for mobile applications Seon has been the preferred solutions provider for the pupil transportation industry since 1999 Today we are proud that our success in this area has made us the leading manufacturer of mobile video surveillance systems in North America Contact Information Seon Design Inc Unit 111 3B Burbidge Street Coquitlam BC Canada V3K 7B2 Telephone 604 94 1 0880 Toll Free Telephone 1 877 630 7366 Fax 604 941 0870 Toll Free Fax 1 866 664 3677 Email sales seon com Web site www seon com Seon Design Inc Trademarks Seon Design Inc holds the following trademarks vMax Rogue Rogue Plus Explorer and Trooper are registered trademarks of Seon Design Inc Seon Design is a registered trademark of Seon Design Inc The Seon logo SE N is a registered trademark of Seon Design Inc In this User Manual there are references to trademarks registered trademarks and product names not owned by Seon Design Inc that are the property of their respective owners They are used in this User Manual for identification purposes only User Manual Revision This is the October 2009 revision for this User Manual and is copyright October 2009 of Seon Design Inc All rights reserved Exclusion o
10. ast record transmitted that day has been rendered To terminate the playback and return to live mode simply click the button labeled Return to Live View While the playback is running you may zoom in or out on the map either by going to the MAP CONTROL tab or by rolling the wheel on the back of your mouse You may also pause the playback by clicking the pause button on the HISTORICAL PLAYBACK tab You may play forward or reverse jump to the end or the beginning To play high speed forward or reverse click quickly multiple times on the gt gt or lt lt buttons on the playback control The Activity Panel The Activity Panel when clicked slides open or closed from the bottom of the browser to show the flow of data transmitted from your device s If you have only one device you will see one row of data flow through the Activity Panel roughly once every 10 seconds any time the vehicle is moving If the vehicle is not moving no data will flow If you have more vehicles devices moving you will see a much faster flow of data The purpose of the Activity Panel is to provide an at a glance list of the vehicles which are moving and how fast they re moving 12 SEON Mobile Surveillance For More Information For additional information please visit us at www seon com for the latest information tips and upgrades available for your vMax Live tracking device 700 0082 R001 13 Trouble Shooting Guide 1 Understan
11. cing alterations or storage modification without Seon s written authorization misuse vandalism fire floods or acts of nature so as in Seon s exclusive and arbitrary judgment to affect the same adversely c if the serial number for the product has been altered in any way or d if the product has been operated outside of the specified Operating Environment specified in the Seon Users Manual for such product Disclaimer THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS WARRANTIES GUARANTEES AND CONDITIONS EXPRESS OR IMPLIED STATUTORY OR OTHERWISE AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING SEON EXPRESSLY DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY DURABILITY OR FIT NESS FOR PURPOSE AND ANY WARRANTIES OR MODIFIED WARRANTIES ARISING FROM USAGE OF TRADE OR COURSE OF DEALING Any description of the goods or services whether in writing or made orally by Seon or Seon s agents specifications samples models bulletins drawings diagrams engineering sheets or similar materials used in connection with customer s order are for the sole purpose of identifying the goods and or services and shall not be construed as an express warranty Any suggestions by Seon or Seon s agents regarding use applications or suitability of the goods and or services shall not be construed as an express warranty unless confirmed to be such in writing by Seon Purchaser assumes full responsibility for selecting pr
12. clicking the ALERT SYSTEM tab on the Control Panel and selecting the option Show Alert Editor A window similar to that shown in Figure 8 below will appear at the bottom of your screen Click the Add Zone Alert button In the first field select a name for your zone and then click and drag the pushpins at each corner of the highlighted zone on the screen You may roll the wheel on the back of the mouse to zoom in or out on the map or click and drag to move the map while the Alert Notification Editor is open An Alert Zone can be as small as a driveway or as large as an entire continent ALERT NOTIFICATION EDITOR D Alerts Click to edit Zone Nome WEE ee Start Hour Minute FJ E End Hour Minute BR Alert on Enter Alert on Exit E smsTo DI ATT Cingular X E Email To Drag map pins to size and position alert zone Add Zone Alert Add Speed Alert Add Panic Alert Si Alert Zi Add Ignition Alert paiaka Remove Selected Item Figure 9 Creating an Alert Zone Select the notification method you prefer You can have vMax Live send an SMS text message to your cell phone or e mail to any address you specify When vou ve finished specifying the e mail address or SMS address simply click the option to Add Geo Fence Alert Zone and the zone you ve created will be added to the list at the left It s that easy Note SMS addresses are like email addresses Some wireless carriers define their SMS addresses as 1 areacode
13. conds This truly LIVE tracking method enables vMax Live to perform under a wide variety of applications allowing it to excel in fleet management in many markets The applications for vMax Live are limited only by the human imagination Options for the vMax Live GPS tracking unit include the adaptability that comes with the optional set up of four input and four output options The Figure 1 GPS Tracking Device 700 0082 R001 SEON Mobile Surveillance inputs and outputs require a standard 12 volt relay available from any auto parts store It is recommended that you run the wiring directly from the battery It is also recommended that you acquire the assistance of a certified mechanic to ensure that the wiring is connected correctly At Seon we go to extremes to deliver a world class product Live support is embedded directly into our tracking system If you encounter difficulties have additional questions or simply want to say job well done we re always delighted to hear from you Given proper care your vMax Live device will provide reliable service for years to come Thank you for choosing Seon We appreciate your business SEON Mobile Surveillance OND JWwz ye2ds YO jaueg yoerg suo ngno JeyBeds Auen ndu QIN an8 DI ndul Fang ILIHAWOJYH 7 KS ee IOSD ndul CMS 3718 Apneg dnpeg 3 pdu ZMS 3LIHM 3 dul LMS MOTIZA N3IYD ndino Ga TM n
14. credited to the customer s account and a new invoice issued for the replacement item Seon reserves the right to refund the purchase price or to issue a credit only in lieu of replacement Seon may use new or refurbished replacement parts for repairing its products at its sole and arbitrary discretion Seon may replace an entire unit with an equivalent model at its sole and arbitrary discretion If a unit is exchanged the returned product shall become the property of Seon and the exchange product becomes the property of the purchaser and the remainder of the warranty that applied to the original unit purchased shall apply to the exchanged product Exchange units may be new units or units that have been repaired to full factory specifications at Seon s discretion If the product is found to be in good working order or its inability to function properly is not covered by this warranty the product will be returned in the same condition as received unless repair is possible and requested by the customer Repairs of such nature will incur a charge for parts and labor and will proceed only by agreement with the customer to accept the charge This warranty shall not apply a to equipment not supplied by Seon b to equipment including any components which shall have been operated in excess of rated capacity subject to negligence accident or damage by circumstances beyond Seon s control or to improper installation operation maintenance servi
15. diction to entertain and determine all disputes and claims whether for specific performance injunction declaration or otherwise arising out of or in any way connected with the construction breach or alleged threatened or anticipated breach of the contract resulting from this offer and shall have jurisdiction to hear and determine all questions as to the validity existence or enforceability thereof Customer specifically consents to such Court s exercise of jurisdiction over it The purchaser attorns to the exclusive jurisdictions of the jurisdiction of the U S Closed Courts waives any obligation to venue in any action or proceeding regarding Seon Products and waives any objection that the U S Closed Courts are an inconvenient forum or do not have jurisdic tion over the purchaser of Seon The United Nations Convention On Contracts For The International Sale Of Goods shall not apply Provisions Applicable to Canadian Customers For those customers whose mailing address is in Canada Seon s offer and any agreement of sale resulting therefrom shall be governed by and construed in accordance with the internal and domestic laws of the Province of BRITISH COLUMBIA and the laws of Canada applicable therein without giving effect to the conflict of laws rules thereof The courts of British Columbia the Canadian Closed Courts shall have exclusive jurisdiction to entertain and determine all disputes and claims whether for specific performance injunctio
16. ding Installation Issues By nature any antenna placement will deteriorate signal reception even if only slightly If installed too far below the dash the device may still function in areas where strong wireless data coverage is available Despite the fact that it functions such poor antennae placement may deteriorate signal quality from 5 bars to only 2 bars hypothetical In such an installation where the installation deteriorates signal quality by 3 bars when your vehicle moves into an area where wireless data coverage only provides 4 bars of service your device would have only 1 bar of service Similarly in an area where wireless coverage provides only 3 bars of service your device would be unable to communicate due to signal deterioration based on poor antennae placement It is for this reason that a quality install and good antennae placement is critical Our objective is to install the antennae in a place where signal deterioration is kept to an absolute minimum 2 Common Problems The map shows my vehicle to be stopped but the vehicle is moving Answer This is caused by either by the following potential issues 1 The device is not transmitting e Poor or no wireless data coverage Poor antennae location resulting in deteriorated wireless data signal Antennae not plugged into device 2 The GPS unit cannot see the sky If lat 0 and long 0 the unit will not transmit Antennae facing downward the embossed or pr
17. dino p Age I NYHYO EE ER pud mm eau H 2uE ug D I ndino z Aey MOTISA yndyng deeg NMONG SLIHM eee groe ay Ob iad Ca Wgl Ve NMOS e 02 Ud O aNo Mei zud Quesuog son Z1 GAY E SL COON To asn Luop paesay OL xew ywoz nding gaa adna 61 asnjuop ace e ynduj yous aopuzaal er asn uop panasay ONS ue menge weg ol E HE Pandy Avis umom ot yndu siqouz 301 avi 9 nduj uous wog st ou zez su siu s induj auoydoow ipung enia i ou zez su so ynduj yous onuwpoay er O oo el ndino seyeads ABD zi nduzezsa o z i mduzuyws aum ul andyno ee GX_ O y nooo eegl o a adA pioe pea AZL mut Aayeg dnyoeg eipunqipay 6 esu mdu eA y u maul u YOLISNNOD DILSONDVIG DIN Ons PoC o Ofa euuamy oquop peas Sange EC HR ECH Ondu euoums amg s VIS a SD Kal Figure 2 vMax Live Wiring Diagram 700 0082 R001 Installation Installation of your vVMax Live vehicle tracking device is as easy as it gets just follow these three easy steps 1 Plug the two antenna cables and wiring harness into the transceiver unit and then place the antenna with the white text facing UP on your dash at the base of the windshield Run the cables along the side of the dash at the door hinge and place the transceiver box under your dash For best results consider using a zip tie or double sided tape to secure the transceive
18. e has been powered up to begin transmitting This process can be hastened by driving the vehicle Under normal circumstances the device transmits every 5 10 seconds depending on your wireless plan when the vehicle is moving but only once every 15 30 minutes if the vehicle is stationary For this reason it could take up to 30 minutes to make its first transmission if the vehicle remains stationary 3 Diagnostic Codes The RED LED will blink on the front of the device if a problem is encountered Below are the diagnostic codes describing each of these error conditions 1 blink The modem is not detecting a SIM card 2 blinks The modem is not detecting a cellular signal Check antenna connection check with a known good antenna 3 blinks The GPS receiver is not tracking any satellites Check antenna connection and placement 4 blinks The modem has no cellular signal AND GPS is not tracking any satellites See items 2 and 3 above for troubleshooting 5 blinks The modem is not detecting a SIM card and GPS is not tracking any satellites 6 blinks The modem is not responding and the antenna may be 14 disconnected or the device may incorrectly configured within the firmware Contact Seon for further diagnostics 7 blinks The modem is not responding the antenna may be disconnected and GPS is not tracking any satellites Contact Seon for further diagnostics 8 blinks GPS is OK but the modem is not registe
19. echnicians to track your product when it comes in for service Please have the RA number clearly marked on the outside of the shipping box ANY PRODUCT SENT TO SEON DESIGN INC WITHOUT AN RA NUMBER MAY BE REFUSED The contact numbers for Seon Design Inc are Toll Free Telephone 1 877 630 7366 Direct Telephone 604 941 0880 Please refer to the Seon Design Inc Product Warranty to review the terms of warranty service contact and shipping information as well as other important issues regarding the service and operation of your system 15 SEON Mobile Surveillance Seon Design Inc Product Warranty Seon Design Inc Seon warrants the cameras and components listed below against defects in workmanship and materials provided that such defects appear or are discovered within the respective periods specified below and provided further that the purchaser of such products notifies Seon of such defects within thirty 30 days of the appearance or discovery of such defects Five 5 years from date of purchase parts and labor on the SA Wedge Camera Series One 1 year from date of purchase parts and labor on the SA IR Illuminator One 1 year from date of purchase parts and labor on the Rogue Mobile DVR System Three 3 years from date of purchase parts and labor on the Explorer MX4 Mobile DVR Systems Three 3 years from date of purchase parts and labor on the Trooper TL2 Mobile DVR Systems Three 3 years from date o
20. f Liability SEON DESIGN INC a MAKES NO REPRESENTATION WARRANTY GUARANTEE OR COVENANT EXPRESS OR IMPLIED AS TO THE ACCURACY SUFFICIENCY OR SUITABILITY OF ANY TECHNICAL OR OTHER INFORMATION PROVIDED IN THIS USER MANUAL OR ANY OTHER USER OR OTHER MANUAL OR OTHER DOCUMENTATION PROVIDED BY SEON DESIGN INC WITH RESPECT TO THE PRODUCT S DESCRIBED HEREIN INCLUDING WITHOUT LIMITATION ANY DESCRIPTION OF GOODS OR SERVICES SPECIFICATIONS MODELS DRAWINGS OR DIAGRAMS b DOES NOT ASSUME AND SHALL NOT BE SUBJECT TO AND DISCLAIMS ANY AND ALL RESPONSIBILITY AND OR LIABILITY FOR LOSSES DAMAGES COSTS OR EXPENSES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY TORT INCLUDING NEGLIGENCE AND STRICT LIABILITY OR OTHERWISE WHETHER SPECIAL DIRECT INDIRECT CONSEQUENTIAL INCIDENTAL SPECIAL OR CONTINGENT WHICH MIGHT ARISE OUT OF THE USE OF SUCH INFORMATION THE USE OF ANY SUCH INFORMATION WILL BE ENTIRELY AT THE USER S RISK AND c EXPRESSLY DISCLOSES THAT IF THIS MANUAL IS WRITTEN IN ANY LANGUAGE OTHER THAN ENGLISH THAT ALTHOUGH SEON DESIGN INC HAS USED REASONABLE CARE TO MAINTAIN THE ACCURACY OF THE TRANSLATION FROM THE ENGLISH LANGUAGE THE ACCURACY OF SUCH TRANSLATION IS NOT GUARANTEED OR WARRANTED BY SEON DESIGN INC PLEASE REFER TO THE ENGLISH LANGUAGE VERSION OF THIS USER MANUAL FOR APPROVED SEON CONTENT THE ENGLISH LANGUAGE VERSION IS AVAILABLE UPON REQUEST FROM THE SEON CUSTOMER SERVICE DEPARTMENT Please refer to the Seon Design Inc P
21. f purchase parts and labor on the Trooper TL4 Mobile DVR Systems One 1 year from date of purchase parts and labor on all other products and accessories One 1 year from date of purchase parts and labor on the vMax Live vehicle tracking device All service replacement parts and repairs are warranted for a period of 90 days Subject to the terms and conditions listed below during the relevant warranty period Seon will repair replace or refund the purchase price for the defective product whichever Seon considers to be appro priate in the circumstances in Seon s sole and arbitrary opinion free of charge any defective products returned prepaid In the event purchaser has a problem with any Seon product please call and request a RETURN AUTHORIZATION RA NUMBER from the Service Department Please call 877 630 7366 or 604 941 0880 and ask for the Service Department Be sure to have the model number serial number and the nature of the problem available for the customer service representative Prior authorization MUST be obtained for all returns exchanges or credits ITEMS SHIPPED TO SEON WITHOUT ACLEARLY IDENTIFIED RA NUMBER MAY BE REFUSED Products returned will be tested to verify the defect Upon verification of the defect the product will be repaired or exchanged or the purchase price will be refunded or credited to the customer s account at the sole option of Seon In the event of replacement the returned product will be
22. f the highway Is your system down Our system isn t down It s far more likely your browser has disconnected from lost its socket connection to our server Users of wireless networks are more likely to experience this problem than users on physical wired connections Simply log back into the website to reconnect to our server and see current locations of your vehicles My SMS Alerts and or Email aren t coming through What s wrong with the system There are several possible reasons for this problem Either A you did not check the box in front of the SMS entry on the Alert Editor B you have a 1 in front of your number 12225551234 when the 1 is not supported by your wireless carrier C you do NOT have a 1 in front of your number and the carrier requires it D the SMS text message was caught by a spam filter at your local wireless carrier they decided it was spam or E the wireless carrier simply failed to deliver the message 700 0082 R001 SEON Mobile Surveillance Wireless carriers do not guarantee delivery of SMS text messages We ve seen cases where some messages were delivered in 20 seconds while others were delivered days later To confirm alert notifications are being sent properly set up an email alert and make sure the email isn t going into your spam filter When go into Directions amp Routing don t get the directions Your browser is disabling pop ups Enable pop ups either once o
23. g but the vehicle marker itself a window will open see figure 5 next page which gives you the ability to change the vehicle marker change the name on the flag change the color of the flag or flag text color retrieve the address of the vehicle s current location or auto center follow the vehicle To change the vehicle marker click on the vehicle marker image below the save button A window will appear giving a selection of different vehicle icons you may use To change the text which appears on the flag simply change the text in the field labeled Flag Text You may change the color of the flag or text by clicking the Color button to the right of each field respectively When you ve finished making your changes to the flag color text color flag text or vehicle marker simply click the Save button The phone driver feature is available with paid access to the SKYPE network allowing you to phone the driver through your PC Other options listed are applicable to vMax Live such as locking and unlocking doors enabling and disabling the starter honking the horn and remote starting the vehicle these features are available only with hard wired devices that are physically wired under the dash of the vehicle to perform these functions This makes your vMax Live a highly practical and efficient tool Current Vehicle Data Save OG Disable Starter 3402482 Follow Vehicle Lock Doors Show Address Enable
24. ger metro areas If you live in a rural area you may find it more useful to select Map View in lieu of Hybrid or Bird s Eye view When fully zoomed the maps provide detailed street level information enabling you to see the precise location from which your vMax Live tracking device is transmitting When zoomed out completely you have a complete view of the world 700 0082 R001 SEON Mobile Surveillance If you have only one device the Center Map checkbox will automatically center the map on that unit If you have multiple devices Center Map will position the center of the group of devices at the center of the browser If you select a single vehicle under the vehicles tab the Center Map checkbox will tell the system to center on the selected vehicle If the Optimize Zoom checkbox is selected vMax Live will zoom in as closely as possible while still keeping the device or group of devices on the viewable map at once If the Show Traffic checkbox is selected vMax Live will show traffic flow and congestion levels over major interstates and highways Measured areas will be highlighted in green for normal traffic flow Areas experiencing moderate slow downs in traffic flow will be highlighted in yellow and areas with major traffic snarls will be highlighted in red Areas highlighted in black indicate complete blockages and traffic at an absolute standstill By default your login will show ALL the devices associated with your
25. inted text should face the sky Poor antenna placement GPS antennae cannot see sky through metal Antenna is placed too far below the dash to have a good view of the sky e On a new install it may take several minutes for the GPS to establish location NOTE The unit transmits more frequently when the vehicle is moving The device transmits every 30 minutes if the vehicle is stationary The device transmits every 10 seconds if the vehicle is moving The system shows my vehicle to be hundreds of yards from its actual location Answer The GPS unit does not have a good view of the sky e Under normal circumstances with a good view of the sky our devices are accurate to within 10 12 inches There are 26 satellites in the GPS constellation The more satellites the device can see the more accurate the location e When vehicles are parked facing tall buildings or in indoor garages or under metal awnings large portions of the sky are often obscured Antenna placement is critical to ensure reliable and accurate operation When the device came on this morning it showed the location from another time Answer The brown wire is not correctly connected to the accessory 12 volt ignition power source When the device shuts down it stores its last known location in a buffer If the brown wire is not connected the device cannot perform a graceful shutdown and thus cannot store its last known location properly 700 0082 R001
26. ions do not allow limitation or exclusion of incidental or consequential damages so this limitation or exclusion may not apply to purchaser In no event shall Seon s total liability for any damages to purchaser or any other person in connection with the products or this agreement exceed the lower of the suggested list price or the actual price paid for the products regardless of whether such liability arises from contract tort warranty or any other form of claim If any provision of this agreement is found to be void invalid or unen forceable that finding shall not affect the remaining provisions all of which shall be enforced to the full extent permitted by law If any remedy hereunder is determined to have failed of its essential purpose the limitations of liability and exclusion of damages set forth above shall remain in full force and effect This agreement may be modified only by a writing signed by a duly authorized representative of Seon Provisions Applicable to American Customers For those customers whose mailing address is in the United States Seon s offer and any agreement of sale resulting therefrom shall be governed by and construed in accordance with the internal and domestic laws of the State of WASHINGTON without giving effect to the conflict of laws rules thereof The Superior Court of Washington for Whatcom County and U S District Court for the Western District of Washington the U S Closed Courts shall have exclusive juris
27. itional stops on a route The system will plot the route with driving directions By default No Optimization is checked This will show the route in the order in which the stops were entered Note Popups must be enabled on your browser in order to receive driving directions Most browsers IE FireFox Safari Chrome etc allow you to enable popups from our site specifically while continuing to block popups from unwanted sites If the checkbox is turned on for Fastest Time the route will be optimized and the stops reordered in such a manner as to allow the driver to complete all stops in the shortest amount of time If the checkbox is turned on for Shortest Distance the route will be optimized and the stops reordered in such a manner to allow the driver to complete all stops with the lowest possible mileage Please note that the shortest mileage is not always the fastest time for example interstate travel might predicate slightly higher mileage but also higher speed and thus shortest time In order to receive driving directions the popup blocker on your browser may need to be disabled temporarily to enable the pop up window with driving directions to appear 700 0082 R001 SEON Mobile Surveillance Address Markers The ADDRESS MARKERS tab exists to enable the placement of user defined markers on the map These markers can provide quick and easy location of warehouses offices and other landmarks relevant to your daily
28. n declaration or otherwise arising out of or in any way connected with the construction breach or alleged threatened or anticipated breach of the contract resulting from this offer and shall have jurisdiction to hear and determine all questions as to the validity existence or enforce ability thereof The purchaser attorns to the exclusive jurisdictions of the jurisdiction of the Canadian Closed Courts waives any obligation to venue in any action or proceeding regarding Seon Products and waives any objection that the Canadian Closed Courts are an inconvenient forum or do not have jurisdiction over the purchaser of Seon The United Nations Convention On Contracts For The International Sale Of Goods shall not apply Seon Design Inc Unit 111 3B Burbidge Street Coquitlam BC Canada V3K 7B2 Phone 604 941 0880 Fax 604 941 0870 Toll free phone 1 877 630 7366 Toll free fax 1 866 664 3677 www seon com PRINTED IN CANADA 700 0082 R001
29. n list Fill in the speed in the next field and you re almost finished Check the appropriate box and populate the fields for SMS text message or e mail notifications depending on the method you prefer and select the option Save Speed Alert You ll see your alert added to the list box at the left Alerts are easily removed by selecting the items in the Alerts list on the left side of the Alert Editor Window and clicking the Remove button When you are finished creating or editing Alert Zones and Speed Alerts click the X at the upper right corner of the Alert Editor window to close it and resume normal operation 10 Search The Search feature enables the user to find locations of selected subjects within a certain area For instance if you were to type in pizza or gas stations in the Find window pushpins would populate on the map of the closest locations that matched your search criteria Search Results a Bumaby ZE F Gi aD ny B _New Westminster Y 7 Figure 10 Conducting a Search ie Coffee Shops A Search Results box will open on the right side of your screen See Figure 13 0 with addresses and phone numbers for the locations appearing on the screen In the simplest of terms if it is in the phone book the vMax Live system will show it to you on the map Directions amp Routing The DIRECTIONS amp ROUTING feature enables the user to enter a start and stop address along with up to 20 add
30. oducts to achieve purchaser s intended purposes for properly installing and using those products and for verifying the results obtained therefrom PURCHASER S EXCLUSIVE REMEDY AND SEON S ENTIRE LIABILITY ARISING FROM OR IN CONNECTION WITH PURCHASER S USE OF THE PRODUCTS AND OR THIS AGREEMENT SHALL BE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS OR REFUND OR CREDIT OF THE PURCHASE PRICE OF THE PRODUCTS AS SET FORTH ABOVE SEON SHALL NOT BE SUBJECT TO AND DISCLAIMS A ANY OTHER OBLIGATIONS OR LIABILITIES ARISING OUT OF BREACH OF CONTRACT OR OF WARRANTY B ANY OBLIGATIONS WHATSOEVER ARISING FROM TORT CLAIMS INCLUDING NEGLIGENCE AND STRICT LIABILITY OR ARISING UNDER OTHER THEORIES OF LAW WITH RESPECT TO GOODS SOLD OR SERVICES RENDERED BY SEON OR ANY UNDERTAKINGS ACTS OR OMISSIONS RELATING THERETO AND C ALL CONSEQUENTIAL INCIDENTAL SPECIAL AND CONTINGENT DAMAGES WHATSOEVER EVEN IF SEON HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Without limiting the generality of the foregoing Seon specifically disclaims any liability for property or personal injury damages penalties special or punitive damages damages for lost profits or revenues loss of use of goods or any associated equipment cost of capital cost of substitute goods facilities or services down time shut down or slow down costs or for any other types of economic loss and for claims of customer s customers or any third party for any such damages Some jurisdict
31. order to access the live tracking features of vMax Live simply load your web browser on your PC or Apple and go to your pre assigned URL If you do not already have login credentials contact Seon at 1 877 630 7366 to arrange for service With the login ID and password assigned to you by Seon vMax Live registration go to your assigned URL In the AUTHORIZATION Tab on the left side of the screen enter your login ID Below it enter the password that you have selected then click the Login button Once clicked the Login button will change to Logout AUTHORIZATION Login gt Demonstration Mode Figure 4 Logging In Once login is complete the map will immediately jump to your area and the location of your vehicle s You may move your mouse over the vehicle to show specific information about the vehicle such as latitude longitude and the speed at which the vehicle is traveling The location s of your vehicle s on the map is updated every 10 seconds SEQN AUTHORIZATION MAP CONTROL LIVE SUPPORT gt gt gt HISTORICAL PLAYBACK Figure 5 The Tracking Website You may move the map within the browser by clicking on the map holding the mouse button down and dragging the map Double click on an area to zoom in on it or roll the wheel on the back of your mouse to zoom in and out on the center of the map 700 0082 R001 SEON Mobile Surveillance If you click on a vehicle marker not the fla
32. r for the entire site and a separate browser will appear with turn by turn driving directions when you request a route When search for any item tires food fuel etc nothing comes up on the map The map will show telephone book entries for the area viewed on the map You may want to zoom the map out slightly to encompass a larger area to ensure the viewed map area includes businesses like those for which wou ve searched My Activity Panel doesn t show any details why The Activity Panel shows the flow of data as it is received from your devices If you have only a single device which is not moving you will see nothing scrolling When the vehicle moves you will see one line scroll past each time the vehicle updates its position The more moving vehicles you have on the map the more data is transmitted thus the data will transmit more frequently and scroll through the Activity Panel faster The purpose of the Activity Panel is to enable you to quickly see which vehicles are moving Have Questions Not Listed Here For additional information please visit us at www seon com for the latest information tips and upgrades available for your vMax Live GPS tracking device Returning Product for Service If any part of vMax Live is to be returned to Seon Design Inc for service contact Seon provide the model and or serial number of your unit and ask for a Return Authorization RA number This number allows the service t
33. r to ensure it doesn t fall from beneath the dash 2 On the wiring harness connect the RED wire to a constant 12 volt power line Connect the BLACK wire to the frame ground Connect that BROWN wire to a 12 volt accessory power source one which only has power when the ignition is on It s that simple 3 The device is now installed For a more covert installation you may place the antenna under the dash all the way up near the base of the windshield secretly out of sight Our antennae can see through foam SEON Mobile Surveillance glass and fiberglass but it cannot see through metal For this reason it is important that the unit be placed with no metal or wiring between it and the sky The four outputs allow you to have remote controlled access to lock and un lock the doors honk the horn and similar aspects that permit ease in control of the vehicles that have vMax Live The four inputs allow vMax Live to send information back to the server These services can be set up so you can fully utilize your new unit a Wamess wie Goer seinen O O faucet een Jegen a foen Iewen a fome Iesamn s feu Somone DESCH DEE Je Lamae eeng RED BUNDLE BACKUP BATTERY INPUT 12V LEAD ACID TYPE BLACK m wire Jam e few Jason o rome O smenam u suem eeng Jam Jean e wnes Jeanne e Jemen Tameumnu fe Jam Leammaeen zl Jammeme Figure 3 Wiring Harness Description 700 0082 R001 Live Tracking with vMax Live In
34. red on a network A problem with the cellular account should be suspected Check with the wireless carrier that the account has been activated correctly 9 blinks The modem is working correctly and GPS is tracking satellites but GPS is not making position fixes The vehicle or the antenna may need to be repositioned for a good view of the sky Frequently Asked Questions just activated my service why doesn t my device show on the map The device cannot show its location on the map until after it makes its first transmission Take the device for a drive and it should immediately begin tracking My map screen shows where the device was placed but the map still shows the old location Are the satellites down The satellites don t go down The problem is that the device has not transmitted its location to the server since the last location shown on the map Either A the device does not have power B it doesn t have a view of the sky and therefore cannot calculate its location or C the device is in an area with no wireless data service and therefore cannot transmit its location We recommend a physical inspection of the device It s possible the SIM door the tab on the right side of the device which covers the SIM card may be open the device may be turned off or the GPS receiver may be turned off on the device My device devices were moving on the map at 60 mph and suddenly they stopped moving in the middle o
35. roduct Warranty applicable to the Product s described in this User Manual which exclusively sets forth Seon Design Inc s entire liability arising from or in connection with such product s and their use and the exclusive remedies available for purchasers and users thereof Document Part Number This User Manual is valid for Seon Design Inc Document Part Number 700 0082 R001 PRINTED IN CANADA SEON Mobile Surveillance Contents ee En EE pg 4 installation ere ene ee acer eet reenter te en Oren ree rece scent nena rer reer rer te pg 6 Live Tracking with vMax Uwe ceccccccsenecsescsecceicoesscesbexeanncanstensdenstzavansvanss pg 7 Mine Control Pane leserne e EEE pg 8 The Map Control Tab EE pg 8 Mirac KiNg Ke ie EE pg 9 Fe SONS eeengetegkaeete E E E E pg 9 The Alert Syste E pg 10 SoTa E pg 11 Directions ROUNO eegen degen oE Esd pg 11 Address Markers aaa os och sacs tetiere eerren aranana nenene pg 11 bive Chat SUpport semei a pg 11 90 Day Historical Eegeregie eee aeee pg 12 ba PA e Edi pg 12 For More Jore oebesrk sgsgegsiester rge eege SeSbdeAESEAENEEdEEGdeE ENEE AEREgegegt pg 13 Trouble Shooting Satie ac eege dee eege AE pg 14 Frequently Asked Ee eessen ageet gereegelt eege pg 15 700 0082 R001 3 Introduction Thank you for purchasing the Seon vMax Live tracking device vMax Live remains the most technologically advanced hard wired GPS tracking device on the market providing location updates every 10 se
36. ue to interact with the system There is no need to close the chat window or go try something and come back In fact you can leave the Live Support window open even while you manipulate the map zoom in zoom out pan the map select an individual vehicle or all vehicles or even run reports or historical playback No other vehicle tracking product on the market provides such an advanced level of technical support and assistance to the user community because no other vehicle tracking company cares as deeply about the satisfaction of its clients To talk with a LIVE support engineer simply select the LIVE SUPPORT tab on the Control Panel and click the button labeled Live Support System To send a message to Tech Support simply type your question into the lower box and hit enter when you are finished The upper box will show the conversation between yourself and vMax Live support as each question is answered Currently live online support is available between 7 a m and 7 p m Central Time Monday through Friday and 9 a m through 4 p m Central Time on Saturday 11 90 Day Historical Playback The HISTORICAL PLAYBACK feature enables you to geographically reanimate the path taken by a specific vehicle based on historical report data Before we can begin an historical playback we must first select the specific device we intend to replay from the vehicles list on the VEHICLES Tab Once this is complete select the HISTORI
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