User Manual - Cell Phone Signal Booster
Contents
1. Fri Hours 7 am to 6 pm MST Signal Booster Specifications Connect 4G Model Number 470003 Connectors F Female Antenna Impedance 50 Ohms u Frequency 704 746 MHz 746 787 MHz 824 894 MHz 1850 1995 MHz 1710 1755 2110 2155 MHz Passband Gai inal 700 MHz 700 MHz 800 MHz 1700 2100 MHz 1900 MHz Q HBHDSHH Gaim nominal Band17 Band13 Band 5 Band 4 Band 25 2 57 3 55 0 57 2 60 5 57 0 Co Cna SS EU UC D ENG c c e rji 700 MHz 700 MHz 800 MHz 1700 2100 MHz 1900 MHz Eee Band17 Band13 Band 5 Band 4 Band 25 2 zm Typical 26 2 26 7 38 3 73 5 78 4 Maximum 29 8 29 8 39 5 73 8 80 1 iru p RM M D F M i Power output for single cell 700 MHz Band17 700 MHz Band13 800 MHz 1700 MHz 1900 MHz phone Uplink dBm Band17 Band13 Band 5 Band 4 Band 25 2 23 7 23 6 24 6 24 9 23 3 Power output for single cell 700 MHz Band17 700 MHz Band13 800 MHz 2100 MHz 1900 MHz phone Downlink dBm Band17 Band13 Band 5 Band 4 Band 25 2 0 9 1 0 2 1 5 8 6 1 Bl M Power output for multiple Maximum Power received channels Uplink dBm 700 MHz Band17 700 MHz Band13 800 MHz 1700 MHz 1900 MHz No Tones Band17 Band13 Band 5 Band 4 Ban2. F Female e 20 RG11 Cable Kit 311129 11110 e 800 MHz Yagi Directional e 110 RG11 Cable N Male to F Female adapter Kit 311124 1180 e 1900 MHz Yagi Directional e 80 RG11 Cable N Male to F Female adapter Kit 314473 1175 75 Ohm Pole Mount Panel Antenna e 75 RG11 Cable Kit 314475 0630 75 Ohm Wide Band Directional e 30 RG6 Cable Kit 314475 1175 75 Ohm Wide Band Directional e 75 RG11 Cable Kit 311141 1120 e 75 Ohm Grey Brick Antenna 20 RG11 Cable m Z G J CD L Mini Mag Outside Antenna 301126 w 12 5 RG174 cable SMA gt a Customer Support 800 501 3153 9 Mon Fri Hours 7 am to 6 pm MST Safety Guidelines AN WARNING To uphold compliance with network protection standards all active cellular devices must maintain at least 6 feet of separation distance from Panel Antennas Dome Antennas and at least 4 feet of separation distance from Desktop Antennas AN WARNING Connecting the Signal Booster directly to the cell phone with use of an adapter will damage the cell phone N WARNING Useonly the power supply provided in this package Use of a non weBoost product may damage your equipment I 2 Z TY A WARNING The Signal Booster unit is designed for use in an indoor temperature controlled environment less than 150 degrees Fahrenheit It is not intended for use in attics or similar locations subject to temperatures in excess of that range A WARNING Take care to
3. ene 5 Signal Booster Installation 0 0 0 0 cc eee ene 6 Inside Antenna Installation 000 0000 eee 6 Powering Up the Signal Booster 0 ccc eee 6 Troubleshooting amp Understanding Lights 0 0 0 0 cee ees 7 Additional FAQ iE dE t et tis tea Redit eb dites E 8 Optional Equipment esie Oed EE ER EE dau we 8 Safety Guidelines amp Recommendations 0 0 00 10 Signal Booster Specifications 0 0 cae 11 Guarantee and Warranty 0 0 ccc eee Back Cover 2 Need help YF https cellphonesignalbooster us L Customer Support 800 501 3153 Mon Fri Hours 7 am to 6 pm MST Package Contents i TI Z i Q E Connect 4G AC Power Supply Outside Antenna Kit Panel Antenna Kit 5V 2 5A 75 Ohm Wide Band Antenna Inside Panel Antenna OD Not included with some models 30 RG6 coax cable 30 RG6 coax cable EN 859948 314475 0630 311155 0630 Appearance of device and accessories may vary bead l b 000 IH O O F Pole Mount Bracket Wall Mount Bracket Tools Required for Installation depending on your particular installation you will need the following tools 1 Pole mount 10 mm open end wrench or adjustable wrench 2 Wall mount or Rafter mount Drill and 3 16 inch bit Phillips head screwdriver Before Getting Started Before you install your Connect 4G and start enjoying improved cellular rece
4. performance What s the difference between the 800 MHz and the 1900 MHz bands How do I know which MHz band my cell phone uses The Connect 4G works with all major North American cellular providers Traditionally 800 1900MHz are associated with voice and 3G data while 700MHz and 1700 2100MHz are associated with 4G data For more detail refer to https cellphonesignalbooster us 8 Need help YF https cellphonesignalbooster us L Inside Antenna Expansion Kit Kit 309900 50N 2 Wall Panel antennas e 1 50 ohm 3 Way Splitter Kit 309905 50N 3 Wall Panel Antennas e 3 2 Way 50 Ohm Splitters Kit 309902 75F 2 Wall Panel Antennas e 1 3 Way 75Ohm Splitter Kit 309903 75F 3 Wall Panel Antennas e 3 2 Way 75Ohm Splitters Kit 309904 75F 1 Wall Panel Antenna e 1 2 Way 75 Ohm Splitter Inside Antenna Kits Kit 301211 Desktop Antenna w 5 RG174 Kit 301121 40010 50 Ohm Dome Antenna 10 LMR400 Kit 311135 40060 50 Ohm Wall Panel Antenna 60 LMR400 Kit 301151 0610 75 Ohm Dome Antenna 10 RG6 Cable Kit 311135 5820 50 Ohm Wall mount Panel Antenna 20 RG58 Cable Kit 301151 1110 75 Ohm Dome Antenna 10 RG11 cable Kit 311155 1150 75 Ohm Wall mount Panel Antenna 50 RG11 Cable 50 Ohm Outside Antenna Kits Kit 314453 5825 50 Ohm Pole Mount Panel Antenna e 25 RG58 Cable Kit 314411 5825 50 Ohm Wide Band Directional e 25 R
5. 0 501 3153 Mon Fri Hours 7 am to 6 pm MST 3 Be sure the Inside Antenna is NOT facing toward the Outside Antenna This creates potential oscillation or feedback and reduces the effectiveness of the Connect 4G 4 If you do not know how to mount hardware or run coax cable through walls ceilings and floors get help from a weBoost Certified Installer at https cellphonesignalbooster us or from a qualified contractor or electrician We recommend you install the Lightning Surge Protector 859992 Attach the cable from the Outside Directional Antenna to the surge protector and ground the surge protector The LSP is sold separately Quick Install For more detailed instructions on installation read the description later in this guide or watch the video at https cellphonesignalbooster us NOTE Create a soft install first by testing components in your proposed locations before securing them with hardware 1 Selecta location on the roof of the building to install the Outside Antenna Make sure the antenna is clear of obstructions that could block the signal from the nearest cellular tower 2 Selecta location to install the Signal Booster that is well ventilated and away from excessive heat moisture and direct sunlight 3 Select a location for the Inside Antenna that is in the center of the area where the signal needs to be amplified and a minimum of 20 vertical feet or 50 horizontal feet from the O
6. Customer Support Team for assistance 800 501 3153 Fixing Orange Light Issues If one or more lights on the Signal Booster are orange 1 Move the Outside Antenna away from the strongest cellular signal in small increments until the light turns green or green orange blinking Move the outside antenna away from the strongest cellular signal in small increments 2 Ifthe light remains orange or if the green orange blinking light indicating reduced gain is not providing enough coverage area contact the weBoost Customer Support Team for assistance 800 501 3153 Lights Off If one or more of the lights on the Signal Booster are off verify power to your surge protected power strip NOTE The Signal Booster can be reset by disconnecting and reconnecting the power supply For additional descriptions on troubleshooting see the install video at https cellphonesignalbooster us 2 EN E Customer Support 800 501 3153 7 Mon Fri Hours 7 am to 6 pm MST m Z Q ep L I 2 Z TY Additional FAQ What hours can contact customer support Customer Support can be reached from 7 00am to 6 00pm MST by calling 800 501 3153 or by email at sales cellphonesignalbooster us How does weather affect the performance of my Outside Antenna Water vapor e g rain fog snow or other precipitation creates an effective filter to cellular signal In times of heavy precipitation you may see less
7. G58 Cable Kit 301111 5850 Yagi Directional Antenna e 50 RG58 Cable Kit 311129 5840 e 800 MHz Yagi Directional 40 RG58 Cable MEN Customer Support 800 501 3153 Mon Fri Hours 7 am to 6 pm MST Kit 311203 5820 Omni Directional antenna 20 RG58 Cable Kit 311124 5830 e 1900 MHz Yagi antenna e 30 RG58 Cable Kit 311203 40020 Omni Directional antenna 20 LMRAOO Cable Kit 301111 400170 Yagi Directional w N Female e 170 LMR400 Kit 311124 400100 e 1900 MHz Yagi Directional 100 LMR400 Cable Kit 311129 400100 e 800 MHz Yagi Antenna 100 LMR400 Cable Kit 314411 40075 50 Ohm Wide Band Directional Antenna e 75 LMR400 Cable Kit 314453 40075 50 Ohm Pole Mount Panel Antenna e 75 LMR400 Cable 75 Ohm Outside Antenna Kits Kit 301111 0675 Yagi Directional Antenna e 75 RG6 Cable N Male to F Female adapter Kit 311201 0620 Omni Directional w F Female e 20 RG6 Cable Kit 311129 0660 e 800 MHz Yagi Directional 60 RG6 Cable N Male to F Female adapter Kit 311124 0650 e 1900 MHz Yagi Directional 50 RG6 Cable N Male to F Female adapter Kit 314473 0640 75 Ohm Pole Mount Panel Antenna 40 RG6 Cable Kit 311141 0620 e 75 Ohm Grey Brick Antenna 20 RG6 Cable Need help d https cellphonesignalbooster us Kit 301111 11140 Yagi Directional Antenna e 140 RG11 Cable N Male to F Female adapter Kit 311201 1120 Omni Directional w
8. a phone This allows you to read the signal strength from nearby cell towers a The person inside should have the phone in test mode so the numerical signal strength can be read This is more accurate than 2 gt E Customer Support 800 501 3153 3 Mon Fri Hours 7 am to 6 pm MST I 2 Z T the bar indicator Go to https cellphonesignalbooster us for help in finding the test mode for your phone b The person on the roof should turn the Outside Antenna 45 degrees at a time Allow 30 seconds for the phone to register with each turn Cell Tower CN Outside Directional Li Antenna amp c The person inside should note the readings on the phone with each turn Signal readings usually appear as a negative number The closer the number gets to zero the stronger the signal for example 86 dB would be a moderately good reading while 55 dB would be an excellent reading and 110 dB would be a weak or unusable signal m dB Outside Directional Antenna Cell Tower N d Once you have determined which direction provides the strongest outside signal you can install the Outside Antenna in that general direction 2 Good methods a Place calls from several locations outside your building As you move to different locations note where you get the best reception b If you have a smart phone you can download apps that help you identify locations of
9. ach the Outside Antenna to a wall run the cable along the outside of the wall to the area where you want the cable to appear on the inside of the building then drill a hole through the wall where the cable will enter the building Caution Before drilling holes for the cable be sure there are no electrical outlets wiring or sewer or water pipes you could puncture or Sever 3 Seal any holes with silicone cable bushings or other waterproof sealant gt E Customer Support 800 501 3153 5 mm Von Fri Hours 7 am to 6 pm MST I 2 um Z TY Signal Booster Installation 1 Select a location for the Signal Booster that is away from excessive heat direct sunlight moisture and well ventilated The enclosure must NOT be air tight Also be sure the location is near a power source 2 Connect the coax cables to the Signal Booster from the Outside Antenna and Inside Antenna at the designated ports 3 Do NOT connect the Signal Booster to the power source until all cables are connected Inside Antenna Installation 1 Select a location in the center of the area where you want cellular signals improved to mount the Inside Antenna If you have multiple rooms with poor signal you may need multiple Inside Antennas These can attach to the Signal Boost by using a splitter sold separately Contact weBoost for more information 2 Ensure a minimum of 20 feet vertical or 50 horizontal feet sepa
10. cell phone towers or the strongest signal Go to the App Store and search for cell signal to find available apps for your device I EIT IT OH gt Coogle play 3 Acceptable method Check the bar indicator on your cell phone display and note where the signal appears the strongest Note cell phone bars are only an approximation of signal strength and vary from phone to phone Phones can take up to 30 seconds to reset to a new reading Be patient and repeat your signal check several times WAIT 30 SECONDS For additional instructions on finding the strongest cellular signal watch the installation video at https cellphonesignalbooster us Installation Details As you plan your installation keep the following guidelines in mind to maximize your signal strength 1 Maintain a vertical distance of at least 20 feet or a horizontal distance of at least 50 feet between the Outside Antenna to the Inside Antenna 2 If possible place the Inside Antenna directly beneath the placement of the Outside Antenna location This creates a maximized signal zone within the room where the Inside Antenna is located Outside Directional Antenna Place the inside antenna directly beneath the placement of the Outside Antenna location At least 20 feet of vertical or 50 feet horizontal separation Inside Panel Antenna ez A 4 Need help JPA https cellphonesignalbooster us L Customer Support 80
11. d 25 2 2 21 3 20 7 23 0 19 9 18 1 3 17 7 17 2 19 4 16 4 14 6 4 15 2 14 7 16 9 13 9 12 1 5 13 3 12 8 15 0 11 9 10 2 6 11 7 11 2 13 4 10 4 8 6 Power output for multiple received channels Maximum Power Downlinklink dBm No Tones 700 MHz 700 MHz 800 MHz 2100 MHz 1900 MHz Band17 Band13 Band 5 Band 4 Band 25 2 2 2 0 3 2 1 8 0 5 2 2 3 5 6 6 7 1 7 4 1 5 8 4 8 1 9 2 4 2 6 6 8 3 5 10 0 11 2 6 1 8 5 10 2 6 11 6 12 8 7 7 10 1 11 8 Noise Figure 7 dB nominal Isolation gt 110 dB Power Requirements AC DC 5V 2 5A w 2 5x5 5mm Jack Each Signal Booster is individually tested and factory set to ensure FCC compliance The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware The Signal Booster will amplify but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only If the Signal Booster is not in use for five minutes it will reduce gain until a signal is detected If a detected signal is too high in a frequency band or if the Signal Booster detects an oscillation the Signal Booster will automatically turn the power off on that band For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute After 5 five such automatic restarts any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster Noise
12. ensure that neither you nor the pole comes near any power lines during installation AN WARNING The outside antenna must be installed no higher than 10 meters 32 9 above ground AN RF SAFETY WARNING Any antenna used with this device must be located at least 8 inches from all persons This is a CONSUMER device BEFORE USE you MUST REGISTER THIS DEVICE with your wireless provider and have your provider s consent Most wireless providers consent to the use of signal boosters Some providers may not consent to the use of this device on their network If you are unsure contact your provider You MUST operate this device with approved antennas and cables as specified by the manufacturer Antennas MUST be installed at least 20 cm 8 inches from any person You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider WARNING E911 location information may not be provided or may be inaccurate for calls served by using this device This device complies with Part 15 of FCC rules Operation is subject to two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment 10 Need help JPA https cellphonesignalbooster us L Customer Support 800 501 3153 Mon
13. ng Lights The Signal Boost includes four indicator lights one for each band see FAQ for explanation of MHz bands Each indicator light will either be green orange or red Band 4 Band 25 2 Band 5 Band 12 13 17 Green indicates that the booster is powered and operating at maximum gain Solid Red indicates that the booster has shut off on the associated frequencies to prevent oscillation feedback Solid Orange indicates that the booster has shut off on the associated frequencies due to close proximity of a cell tower Green orange Blinking indicates that the booster is operating at a reduced gain due to close proximity of a cell tower Green red Blinking indicates that the booster is operating at a reduced gain to prevent oscillation feedback Note All red light issues must be resolved before orange light issues Fixing Red Light Issues If one or more lights on the Signal Boost are red 1 Make sure all connections are tight 2 Increase the distance between the outside antenna and the inside antenna by moving them horizontally and or vertically farther apart until the light s change to green 3 Follow the same steps for a green red blinking light until the light goes solid green Need help JB https cellphonesignalbooster us 4 f more separation is not possible and the coverage of the booster is too small with a green red blinking light indicating reduced gain contact the weBoost
14. power gain and linearity are maintained by the Signal Booster s microprocessor The Manufacturer s rated output power of this equipment is for single carrier operation For situations when multiple carrier signals are present the rating would have to be reduced by 3 5 dB especially where the output signal is re radiated and can cause interference to adjacent band users This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device A RECOMMENDED INSTALLING THE LIGHTNING SURGE PROTECTOR 1o Outside SOLD SEPARATELY ntenna INSTALL THE LIGHTNING SURGE PROTECTOR LSP CLOSE TO THE SIGNAL Lighting BOOSTER ATTACH THE CABLE FROM THE OUTSIDE ANTENNA TO THE peces D SURGE PROTECTOR ENSURE THE LSP IS PROPERLY GROUNDED E RT 859992 75 OHM MAY BE PURCHASED AT notincluded HTTPS CELLPHONESIGNALBOOSTER US OR BY CALLING 800 501 3153 To Signal Booster N Need help https cellphonesignalbooster us L Customer Support 800 501 3153 11 wes Mon Fri Hours 7 am to 6 pm MST 2 Year Warranty weBoost Signal Boosters are warranted for two 2 years against defects in workmanship and or materials Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase Signal Boosters may also be returned directly to the manufacturer at the consumer s expense with a dated proof of purchase and a Returned Material Autho
15. ption in your facility please do the following 1 Read through all the installation steps This will help you know what to expect from start to finish 2 Watch the YouTube video demonstrating the Connect 4G installation at https cellphonesignalbooster us 3 Familiarize yourself with all materials in your product package This will allow you to know which pieces are referenced in the instructions 4 Identify the location of your best available cellular signal See instructions that follow 5 Determine the best installation locations for your Outside Antenna Signal Boost and Inside Antenna Test the function of your Connect 4G system before finalizing installation Need help JB https cellphonesignalbooster us Find the Strongest Cellular Signal Before you install your Connect 4G signal booster you must determine the location of the best available cellular signal This will affect the location of your Outside Antenna and will help you get the best performance from your Connect 4G You can find the strongest signal outside your building typically at the highest point available using any of the following methods 1 Best method Connect the Outside Antenna to the Connect 4G signal booster and the Connect 4G to the Inside Antenna Have one person outside on the roof for best results rotate the Outside Antenna with a second person inside the building near the Inside Antenna watching the signal strength on
16. ration from the Outside Antenna Outside Directional Antenna Place the inside antenna directly beneath the placement of the Outside Antenna location At least 20 feet of vertical or 50 feet horizontal separation 4 Inside Panel Antenna 6 Need help YF https cellphonesignalbooster us L 3 Inside Antennas can be mounted above ceiling drywall on a ceiling inside a room or on a wall inside a room Ensure the Inside Antenna is facing AWAY from the Outside Antenna to avoid oscillation feedback Face inside antenna away from the outside antenna Inside Antenna 4 Use the mounting hardware included in the package to secure the Inside Antenna to the selected location Powering Up The Signal Booster 1 Ensure the cables to both the Outside Antenna and Inside Antenna are securely connected before powering up the Signal Booster 2 Plug the power supply into the Signal Booster input marked POWER and then into a surge protector power strip with a minimum 1000 Joule rating A Y 303 c J 3 The lights on the Signal Booster should remain green If the lights are red or orange see the Troubleshooting section on page 7 For illustrations of these installation steps view the install video at https cellphonesignalbooster us MEN Customer Support 800 501 3153 Mon Fri Hours 7 am to 6 pm MST Troubleshooting amp Understandi
17. rization RMA number supplied by weBoost weBoost shall at its option either repair or replace the product weBoost will pay for delivery of the repaired or replaced product back to the original consumer if located within the continental U S This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse abuse neglect or mishandling that alters or damages physical or electronic properties Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty RMA numbers may be obtained by contacting Customer Support at 800 501 3153 Disclaimer The information provided by weBoost is believed to be complete and accurate However no responsibility is assumed by weBoost for any business or personal losses arising from its use or for any infringements of patents or other rights of third parties that may result from its use Copyright O 2014 weBoost All rights reserved weBoost products covered by U S patent s and pending application s Yum E23 Ei
18. utside Antenna Outside Directional Antenna Inside Panel NX Antenna Connect 4G L J Need help JB https cellphonesignalbooster us 4 Run the coax cable from the Outside Antenna to the Signal Booster and attach it to the connector labeled Outside Antenna Connect another coax cable to the connector labeled Inside Antenna and run it to the Inside Antenna NOTE Be careful not to bend the center pins on the connectors when securing connections m Z G ep L 5 Once you have ensured all connections are tight connect the Signal Booster to a surge protected power strip with at least a 1000 Joule rating to protect your equipment from power surges and lightning strikes see page 11 for information on lightning protection 6 If your Connect 4G is working correctly the lights will be green If the lights are orange or red see the Troubleshooting section later in this guide Outside Antenna Installation 1 Select a location on the roof or an outside wall where the Outside Antenna can be mounted without obstruction at least three feet of clearance in all directions and with at least 20 feet of vertical or 50 feet of horizontal separation from the Internal Antenna 2 After connecting the coax cable to the antenna run it underneath the down side of your roof s flashing if mounted on the roof Tip Often you can follow the route used by satellite TV cables If you att
19. weboost m Z G ep L Connect 4G Cellular Signal Booster 2 P RS Need help di https cellphonesignalbooster us Customer Support 800 501 3153 Mon Fri Hours 7 am to 6 pm MST IT IS VERY IMPORTANT THE SIGNAL BOOSTER UNIT IS DESIGNED TO POWER YOUR SIGNAL FOR USE IN AN INDOOR TEMPERATURE BOOSTER USING A SURGE CONTROLLED ENVIRONMENT LESS PROTECTED AC POWER THAN 150 DEGREES FAHRENHEIT IT IS c E STRIP WITH AT LEAST A 1000 NOT INTENDED FOR USE IN ATTICS OR SIMILAR i JOULE RATING LOCATIONS SUBJECT TO TEMPERATURES IN FAILURE TO DO THIS WILL VOID YOUR WARRANTY EXCESS OF 150 F IN THE EVENT OF A POWER SURGE OR LIGHTNING STRIKE I 2 Z TY Installation Instructions for the Following weBoost Signal Booster Connect 4G Adjustable Gain 700 Band 17 13 800 1900 Band 25 Ext PCS AWS 1700 2100 MHz Smart Tech II Signal Booster Model 470003 FCC ID PWO460001 IC 4726A 460001 The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Contents Package Contents s2 0 65 52 Boerne sd ahd REOR NP euer aeg s 3 Before Getting Started ocolos o SS oe EIER OS ROR du 3 Find the Strongest Signal 0 ccc eee 3 Installation Details 0 0 0 0c eee nes 4 Quick Install 229 anno GSE H eut IT Sonia CHR UNE tens n ean ad s 5 Outside Antenna Installation 0 0 0 ccc
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