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Polycom VVX Business Media Phones User Guide

1. 114 Handling Video and Audio Calls 2 a 115 Polycom Inc Polycom VVX Business Media Phones User Guide Handle Conference Calls with Video eee 115 Managing Video Calls without a VVX Camera on VVX 500 and 600 Phones 116 Managing Audio and Video Calls lille 116 View Video in Full Screen during Calls llli 117 Handling a Mixture of Video and Audio Only Calls 0 00 cee 118 Place Audio Only Calls 0 0 0 0 2c eee eee eens 118 Manage Call Lists and Directories 119 VIEW Recent CANS maa awe arx dicor Rr rper ud c Wek iE COR rd we ee Ca pel an DOSE WAIS 119 View Call Details aan dew helenae oan Bi acre wees ana ganar ance andes ne aa ane Beal on Gone 120 Save a Recent Contact ee ee eens 120 Delete a Contact ee ee ee eens 120 Edit Recent Contact Entries 0 0 0 0 cc eee eae 120 Sort Recent Call Entries 0 0 0 0 eee eas 120 Sort Entries by Call Type 0 0 eens 121 View Recent Lync Calls rn 121 View Recent Lync Calls in Outlook 2 2 0 000 000 cee 121 Managing the Contact Directory aaa 122 Search for Contacts 0 a ee eee ees 122 Add a Contact to the Contact Directory a 122 View Contact Information 0 0 0 0 eee eee 123 Update a Contact s Information aaa 123 Delete a Contact 2 0
2. llle 85 Barge In on Calls for Busy Lamp Field Lines 0 0 0 0 cece ee 85 Using GENBAND s Multiple Appearance Directory Number Single Call Appearance 86 IIdcmig a dll PEP ceasing stones obese gene Gon eeages 6 ees daa oes E 86 Answering Calls sas casga ceii iaiia kaaa ineng A a a R a E RA EE E AE A a a R 86 Barge In on an Active Call 2 ren 87 Leave a Bridge Call aa 87 Resume Held Calls nananana naaa rre 87 ENADING PINGGY sse So oe a E GOSS EADS ri E HA a a a AA E bh KWAN 88 zi Suj eM 88 Disable Privacy Temporarily 0 0 0 0 0 0 ee eee 89 Enable Privacy on a Bridge Call 2 0 0 eee 89 Usmo Cyne BOSS AQMIN sare io aise ape rete oss ae ae ee Bee She ede eam a 89 Assign Delegates 22 55 13 5 5 d wedge ewe es eer de earned wees EU kab bee Pu ee 89 View the Delegates Group 0 ccc ee eee eee 91 View the Boss Group 1 ee ee eae 91 oet a Ringtone for Boss Calls 0 0 0 eee 92 Edit the Delegates Group 0 ccc eee ene eee 92 Managing Calls on the Boss s Line 0 0 0 0 ccc ee ees 93 Respond to Incoming Calls 0 0 0 0 a 93 Viewing Call Status on the Boss s Line 0 a 94 VIEW Held Calls 4 2 343 32 ame BANANA ANAK eo ee este Ren SERE eo Kh ha see bees 94 Resume Held Calls aaa re 94 Transfer Boss Calls 2 22 4 ordo dotem bedene dew de BREUI d woe SOR EE E RE P d
3. Onthe side of the camera lens rotate the Privacy Shutter Adjuster from the left to the right Polycom Inc 106 Polycom VVX Business Media Phones User Guide Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or VVX 600 phone VVX Camera LED Indicators LED State No LED Flashes red and green Flashes amber and green Flashes green Green Amber VVX Camera Messages Message VVX Camera attached Firmware sync in progress do not remove camera VVX Camera firmware sync complete Camera ready VVX Camera firmware sync complete Contact administrator to enable video VVX Camera firmware sync complete Camera rebooting VVX Camera firmware sync complete Video available when next idle VVX Camera attached camera ready Polycom Inc Phone State One of the following e Phone has no power e Camera shutter is closed Camera is booting up Camera firmware is updating Incoming video call Video call is connected One of the following e Incoming call no video or audio only e Outgoing call e Audio call is connected e Video is muted e Held call e Camera shutter is open but video is not enabled and camera is not selected Action Your camera is upgrading Do not remove your camera during this process The upgrade is complete when you receive a message stating t
4. e lines Screen Displays your phone lines your favorites and conditional soft keys VVX 101 201 300 310 400 410 500 and 600 phones e Active Call Screen Displays the active call currently in progress VVX 500 600 and 1500 phones Polycom Inc 29 Polycom VVX Business Media Phones User Guide Home Screen On VVX 101 201 300 310 400 410 500 and 600 phones the phone line and icons you can select to access phone features settings and information display on the Home screen On VVX 1500 phones your phone line and favorites display on the Home screen For information on favorites see the section Managing Favorites On VVX 101 201 300 310 400 410 500 and 600 phones a Page Indicator shows the page you are currently viewing On VVX 500 and 600 phones you can press and hold the Page Indicator to control how many icons display on the Home screen The following figure shows the Page Indicator on the VVX 300 and 310 phones Home screen and Page Indicator on VVX 300 and 310 phones 3 47 PM Tuesday May 15 New Call Messages Directories B O Ci Page Indicator On VVX 500 and 600 phones you can tap a phone line on the Home screen to display additional phone lines and favorites on your phone as shown next From this screen you can also tap a phone line to open the Dialer or select a favorite to call see the section Placing Audio Calls Additional lines and favorites from the Home screen on VVX 500 phones
5. 2 After the contact answers select the Conference soft key or on VVX 1500 phones press the Conference key The call is held 3 Enter another contact s number or select a contact from the directory or the call lists 4 When the contact answers select the Conference soft key or on VVX 1500 phones press the Conference key All call participants are added to a conference call Note Single key press conference When your phone is set up for single key press conferences you do not need to tap the Conference soft key or press the Conference key a second time to join parties to a conference call Join Calls to Create a Conference Call You can join one active call and one held call into a conference call If you have more than one call on hold you can select a held call to join into a conference call with the active call To join two calls into a conference call Doone of the following When you have an active call and a held call select the Join soft key The two calls are joined together in a conference call Polycom Inc T4 Polycom VVX Business Media Phones User Guide When you have an active call and more than one held call select a held call and select the Join soft key The active call and the selected held call are joined into a conference while the other held calls on the line remain held End Conference Calls By default when you end a conference call your connection to the call ends and th
6. usn 130 Search Your Personal Address Book 00 0 a 130 Add Contacts to the Personal Address Book 00 0 AA 131 Delete CONACDS cxa haaha ead Sepe 3 Jed acad dod HAN awed E ead beeen d ee 131 Edit Contacts in the Personal Address Book llslunn 131 Manage Buddy Lists Favorites and Contact Lists 133 Managing Favorites 0 0c hrs 133 Add FavOukes 4 29 3 19 5 372 3 93 cab Pace dc sateen Noa dide a wd docu hoe oak baa ee aed 133 VIEW Favorites AA wk Wk ek we TT T OTT we how Re we ah wee 134 View Favorites on the Home Screen aa 134 View Favorites from the Lines Screen aa 134 Reorder Favorites aaa 134 Delete Favorites 0 0 ee he 134 Using Buddy Lists 0 0 0 naaa eee eee eens 135 Add Contacts to Your Buddy List lt 20202200 sec a0e8 6004058 SERERE EUR ER Rer ode 135 View Your Buddy List aaa 135 Monitor Contacts on Your Buddy List 2 a 136 View Watcher List lille Rn 136 Block Contacts from Viewing Your Status ccc ee 136 View Blocked List 0 0 aa 137 Managing Lync Contacts 0 0 ccc ee ee eee eens 137 Add Contact to Your Microsoft Lync Contact List 0 0 000000 ue 137 View Lync Favorites and Groups 0 ccc ee eee 138 Viewing Lync Contacts Presence Information 0 0 00 eee 138 View Contact s Activity on VVX
7. 927 A confirmation tone plays and the call is resumed automatically Privacy is disabled for the call and any member can barge in on the call 2 After other MADN members have joined the call press the PRLA soft key or select Hold and dial the PRLC code given to you by your administrator For example dial 922 A confirmation tone plays and the call is resumed automatically Enable Privacy on a Bridge Call You can enable privacy on a bridge call to prevent additional MADN members from barging into the call To enable privacy on a bridge call on a public line During a bridge call select Transfer and dial the PRV code or select the Privacy soft key if enabled A confirmation tone plays when privacy is enabled and the call is resumed automatically The bridge call is now private and additional MADN members are not allowed to join the call Using Lync Boss Admin When your phone is registered with the Lync server you can use the Lync Boss Admin feature to manage shared lines The Lync Boss Admin feature enables you to manage phones on your network and see when there is an answered call when a call is on hold or when a call has ended on a boss or delegate line A boss can assign delegates and delegates can manage calls on behalf of the boss s line This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone This section includes in
8. Polycom VVX Business Media Phones User Guide Playing Length 0 00 38 1 MB If the handset is off hook when you play a recording the audio plays through the handset If the handset is on hook when you play a recording the audio plays through the speaker Pause and Resume Played Recordings Note You cannot play recordings during active calls You cannot open and play recordings when you are in an active call or if you re recording a call If you try to a message indicating that the action was canceled is displayed Place the call on hold before playing the recordings The recording stops playing when you resume the call While you re playing a recording you can pause the recording perform another tasks on your phone and resume the recording at any time To pause and resume a recording 1 While the recording plays select Pause 2 Select Resume to continue playing the recording When you receive an incoming call while playing a recording the recording is paused automatically If you do not answer or reject the incoming call the recording remains paused until you select Resume Stop Playing a Recording When you are finished listening to a recording you can stop playing it by exiting the recording To stop playing a recording Select Exit Rename a Recording By default recordings are labeled with the date of the recording You can rename recordings to provide them with more meaningful names To rename a rec
9. Selecting Icons to Display Your Pictures n Starts the display of pictures one by one again Stop displaying the pictures The pictures do not display again until you access the Picture Frame feature unless you have a screen saver enabled LJ Set the picture that currently displays as the background picture for your phone ga Using Power Saving Mode By default your phone is set up with a power saving mode that turns off the screen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time You can configure the period of time that the phone is idle before the screen turns off You can configure different idle timeouts for office hours and off hours such as evenings and weekends During off hours the message Off Hours Mode scrolls on the status bar Your phone exits power saving mode if a phone event occurs for example if the phone has an incoming call or message or you press a key or tap the screen If a screen saver is enabled on your phone power saving mode still occurs You can update the following power saving settings e Office Hours When you start work and how long yourre in the office each day see Change Your Office Hours e Timeouts The period of time the phone should be idle before the screen turns off see Change Timeouts Change Your Office Hours When you update your office hours you specify when you start and how long you work each day After your work
10. aaa 216 Update Your Lync Phone Software ee eee 217 View Software Update Information llle 217 Update Software Later ee ee ee ees 217 Troubleshoot Issues a ees 218 General Phone Issues 1 0 ee ee eee ees 218 Speakerphone Issues 0 0 cc ee ee ee ee eee 218 USB Port Issues 6 6 oo oe deed hacen dt emt Rw eae ae OSE a gr ee a eo dt Giese 218 Application Issues 2 1 ee eee eee ene 219 Troubleshoot Calendar Issues 0 0 ee ee eens 219 LOGIN ISSUES 42249425545 554 naaa KIA doesent Gato heed peed bee eee hae oes 219 GENBAND Address Book Issues 0 ccc ee ee eee 219 View the Status of the Personal Address Book 0 0 0 cece eee eee 219 Polycom Desktop Connector Issues 20 0 0 aaa 220 Headset Issues ee ee ee ees 221 Troubleshoot Audio and Echo Issues eee 221 Bluetooth Headset Issues 0 0 ee ee ee eee 221 aee uA 5 dh nude i oe ASAD ERS BERG Oe SEEM ASS eAShEs ober hw Ghes Dees s 221 Better Together over Ethernet Issues aaan aaa 222 Troubleshoot Polycom BToE Connector Installation Issues 222 Troubleshoot Polycom BToE Connector Start Issues 0 0 0000 ce eee 222 Troubleshoot Pairing Issues 2a 223 Cd PP AAP PA AA PA 224 Copyright Safety and Regulatory Notices 225 Service Agreements seller hh ena 225
11. Favorites View Favorites on the Home Screen On VVX 1500 phones favorites display on the Home screen below the phone number On VVX 500 and 600 you tap the phone line to view favorites from the Home screen You cannot view favorites from the Home screen on VVX 101 201 300 310 and 400 410 phones To view favorites from the Home screen on VVX 500 and 600 phones From the Home screen tap the phone line View Favorites from the Lines Screen You can view a list of favorites on the Lines screen on all VVX phones not including VVX 1500 phones To see your favorites from the Lines screen From the Home screen press the Home key Reorder Favorites You can change the order in which your favorites display on the Home or Lines screen To reorder your favorites 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap the Edit icon J 3 From the Edit Contact screen select Favorite Index and enter a new favorite index number 4 Select Save Delete Favorites You can delete favorites to make room for new favorites To delete a favorite 1 From your Contact Directory select the contact 2 From the Contact Information screen select Edit or tap the Edit icon Jj 3 From the Edit Contact screen select Favorite Index and delete the favorite index number Polycom Inc 134 Polycom VVX Business Media Phones User Guide 4 Select Save lt a Tip Quickly de
12. If your computer taskbar is on the same side as your phone the taskbar will block your cursor from accessing your phone Move your computer taskbar elsewhere to allow your cursor to access the phone Polycom Inc 191 Polycom VVX Business Media Phones User Guide Using Keyboard Shortcuts to Perform Tasks on Your Phone The PDC extends your keyboard and mouse functionality onto your phone and enables you to do the following You can right click a field on your computer and select the cut or copy information and cpaste the information onto your phone You can also cut copy and paste text from your computer onto your phone using keyboard shortcuts gt Cut Ctrl X gt Copy Ctrl C gt Paste Ctrl V You cannot cut copy and paste text from your phone to your computer Copy and paste information between fields on your phone screen by right clicking the field and choosing a clipboard command Delete information on your phone by highlighting the information using your mouse and pressing the Delete or Backspace key on your keyboard Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone Enter numeric information such as phone numbers using the number keys on your keyboard Use the Arrow keys to move within and between text fields Use your mouse scroll wheel to navigate through menus Adjust the volume level on your phone by holding Alt Up arrow key or
13. Polycom Inc 146 Update Your Presence Status Polycom phones enable you to sign into your personal communication software client such as Microsoft Lync and update your presence status on your phone This chapter provides information on how to update your Lync presence status or Buddy status on VVX phones Update Your Lync Presence You can change your Lync presence status and presence information on your phone or in the Lync client on your computer Your presence status information includes your availability and an activity description Any Lync contact can view your presence information When your presence information changes on any device the information is automatically updated on your phone and in the Lync client Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone To change your presence status on your phone 1 Press the MyStatus soft key or navigate to Settings Features Presence My Status 2 Choose your desired presence status as shown next 1 iv Available 2 a Busy 3 B Do Not Disturb 4 Be Right Back Reset You can change your status to Available from any other status by pressing Reset For information
14. amp Registered line Unregistered line Do Not Disturb enabled Placing a call Phone warning Active call using Polycom HD Voice Login credentials invalid Ba Ao ag Ep Q Held call Shared line SS Incoming call in Lines screen A Shared line with a held call Incoming call in Calls screen w Call forwarding is enabled Polycom Inc 35 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon 1 Goh Oo co t s Phone Icons and Status Indicators on VVX 1500 saad A 6 6 Polycom Inc Description Active conference USB flash drive attached Recording in progress or paused VVX 500 only Recording paused VVX 600 only Recording in progress VVX 600 only Placed call Received call Missed call Bluetooth available VVX 600 only Description Buddy Status Online Busy Lamp Field BLF indicator line is idle Buddy Status Busy Do Not Disturb Buddy Status Be Right Back Away Out to Lunch Buddy Status Offline Busy Lamp Field BLF indicator line is busy Message waiting indicators Missed calls indicator Icon 0 e kK Icon a 1 KG Description Select to access recent calls New message Presence status Available Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information
15. lj Betty Cooper 0 04 1347 to retrieve park pa Video Mode Retrieve New Call After you park a call you can retrieve the call or provide another contact with the call retrieval number to retrieve the call Retrieving Parked Calls Parked calls are placed in the call orbit and given a retrieval number to retrieve the call When a parked call is retrieved a notification showing that the call was picked up and by whom is shown on the phone of the person who parked the call If a parked call is not retrieved within a set time limit the call is returned to the person who parked the call For example if Betty parked a call and no one retrieves the call the server returns the call to Betty s line If Polycom Inc b9 Polycom VVX Business Media Phones User Guide the parked call isn t answered after being returned the call is sent to the default line on the server If the call is not answered the call is terminated The time limit for parked calls and the default line are set by the system administrator Retrieve a Parked Call on the Same Phone You can retrieve a parked call on the same phone where the call was parked To retrieve a parked call on the same phone Doone of the following gt Press the Retrieve soft key gt Select New Call and dial the retrieval number For example dial 1347 Retrieve a Parked Call on Another Phone Anyone on your network can retrieve a parked call by dialing the retrieval n
16. 1 Navigate to Settings Basic UC One Credentials 2 Enter the Server Address 3 For User enter the username for your account 4 For Password enter your password for your account Locking Your Phone Your system administrator provides you with a user password that you can use to unlock the phone and answer calls when your phone is locked Consider locking your phone if you want to e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone information such as your directory call lists or favorites When your phone is locked you can Make outgoing calls to authorized numbers only Enter a password to answer incoming calls Unlock the phone make an authorized call or view the browser if enabled e View messages on the status bar informing you that the phone is locked and that only authorized calls are allowed Any messages that displayed before the phone was locked do not display Lock Your Phone You can choose how you want your phone to handle incoming calls when it is locked When you set up your phone to receive incoming calls when locked the default setting incoming calls ring on your phone and you can answer calls by entering your user password See the section Answer Calls on a Locked Phone for more information When you set up your phone to ignore incoming calls Do Not Disturb applies to all lines on your phone and your phone
17. 2 From the Contact Information screen select Edit or tap the Edit icon Eg 3 From the Edit Contact screen select Watch Buddy Enabled The default setting is Disabled When enabled the contact is added to your Buddy list so you can monitor the contact s status 4 Select Save View Your Buddy List When you enable the Watch Buddy setting for a contact the contact is displayed in your Buddy list To view your Buddy list From the Lines screen select Buddies Polycom Inc 135 Polycom VVX Business Media Phones User Guide a Tip Dialing buddies M You can quickly dial a buddy from your Buddy list From the Lines screen select Buddies select the buddy you want to call and select Dial or tap the Dial icon ig Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list If a buddy is a favorite you can also monitor the buddy from the Home and Lines screen Your buddies display an icon next to their name to indicate their status The following table shows the general icons and the status they represent See the section Understanding Phone Icons and Status Indicators for differences in presence icons between phones Buddy Status and Icons Buddy Status Icon Available Busy a Away e Do Not Disturb Offline To monitor your buddies from the Buddy list Do one of the following gt Select Buddies or navigate to Settings gt Features gt Presence gt Buddy Status O
18. 64 bit operating system to ensure that you download the application compatible with your computer To find the version of your operating system 1 Inthe Start menu click Control Panel 2 Click System The system information for your computer is displayed and your system type is shown under System as shown next System Rating 579 Windows Experience Index Processor Intel R Core TM 17 3820QM CPU amp 2 70GHz 2 70 GHz Installed memory RAM 8 00 GB 7 58 GB usable System type 64 bit Operating System Pen and Touch Mo Pen or Touch Input is available for this Display Download the Polycom BToE Connector After you have determined your operating system type download the compatible software version from Polycom Voice Support To download the Polycom BToE Connector Onthe support site click Polycom Better Together over Ethernet Connector Application 3 0 or later agree to Polycom s user terms and conditions and click Submit Polycom Inc 206 Polycom VVX Business Media Phones User Guide Install the Polycom BToE Connector After you have downloaded the Polycom BToE Connector installer you can install the application on your computer To install the Polycom BToE Connector 1 Unzip the downloaded file and select the application that corresponds to your operating system For example select Polycom BToE Connector 32 bit The Microsoft Lync BToE Connector Setup dialog box is displayed 2 Click Agree and
19. Any assigned delegate can resume held calls on the boss s line Polycom Inc 94 Polycom VVX Business Media Phones User Guide To resume a call held on a boss s line 1 Press and hold the boss s line key 2 Select the call and select Pickup Transfer Boss Calls After a delegate answers a delegation call the delegate can transfer the call to the boss s phone using Safe Transfer which enables the delegate to transfer the call to the boss s phone and prevent the call from going to voicemail if the boss does not answer the call To transfer a delegation call to the boss s phone During a delegation call press More Safe Xfer The Calls screen is displayed If the boss is not available to answer the transferred call a notification stating that the call was not answered is displayed on the delegate s phone and the delegate can resume the call Transfer to Boss Voicemail If a boss is unavailable to take calls delegates can transfer the calls directly to a boss s voicemail To transfer a call to a boss s voicemail During a delegation call press Boss VM Call on Behalf of a Boss As a delegate you can make calls on behalf of your assigned boss s lines To place a call on behalf of an assigned boss 1 Press and hold the boss s line key 2 Select On behalf as shown next Exit Contact Information Nikki Nguyen Available No hold calls Dial On behalf Polycom Inc 95 Polycom VVX Business
20. Bluetooth headset paired and connected VVX 600 only Description Audio only Call Audio Call with Polycom HD Voice Video Call Video Call with Polycom HD Voice Call on hold private line Call on hold shared line 36 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 1500 P Audio muted e Ew Speed Dial Key eo USB device attached and idle Call without Polycom HD Voice private line Call shared line Ed ka Conference call qe o e C USB device attached and playing back Do Not Disturb enabled USB device attached and recording Forward Always USB device attached and Headset attached recording paused Presence status Available Line registered private Presence status Busy Line registered shared Line unregistered Presence status Away Presence status Do Not Disturb Login credentials invalid Presence status Offline Video stopped and muted Presence status No information Video stopped ONG tal eic Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500 600 and 1500 phones Before you enter information into fields you can choose how to enter the information using the following soft keys e Mode Enables you to enter just numbers or text in title case lowercase or uppercase characters
21. DOO eee a xs os 6 18 DACIL SOR ot Polycom Inc 27 Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions Reference Number 1 17 18 19 20 Polycom Inc Feature Camera Touchscreen Menu key Applications key Video key Dial pad keys Security slot on side Speaker Transfer key Headset key Hold key Speakerphone key Do Not Disturb key Headset connector USB port Mute key Volume keys Conference key Delete key Redial key Feature Description Provides near site video The camera barrel is located directly behind the camera lens The camera barrel adjusts the camera angle Enables you to select items and navigate menus on the touch sensitive screen Tap the screen to select and highlight screen items on screen To scroll touch the screen and swipe your finger up and down Enables you to access your phone and organization s features as well as other menu options Enables you to access the Web Browser and Launch Pad Controls the size position and transmission of video images Provide the 10 digits alphabetic characters and special characters available in context sensitive applications Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop Provides ringer and hands free speakerphone audio output Transfers a call to another party Enables you to place and receiv
22. Enable you to select a phone line view calls on a line or quickly call a favorite contact Shows a 3 5 inch diagonal screen with a backlight that enables you to view menus and data Flashes red to indicate when you have new messages 24 Polycom VVX Business Media Phones User Guide VVX 500 and VVX 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones The table lists each numbered feature shown in this figure VVX 500 and VVX 600 hardware features E D Polycom 12 14 10 OME j 6969 6569 OLEE VVX 500 and 600 Hardware Feature Descriptions Reference Feature Feature Description Number 1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 2 Speaker Provides ringer and speakerphone audio output 3 Dial pad keys Enable you to enter numbers letters and special characters You can also use the dial pad keys to select menu items that have index numbers 4 Security slot Enables you to attach a universal security cable lock to your phone so you can on side secure it to a desktop 5 Microphone Transmits audio to other phones 6 Volume keys Adjust the volume of the handset headset speaker and ring
23. Enabled and select Save Calls from the contact are sent directly to voicemail when the contact calls Rejecting Calls with Do Not Disturb When you enable Do Not Disturb DND the following occurs e The DND icon amp is displayed in the status bar on all VVX phones On VVX 600 phones you can tap the DND icon in the status bar to enable or disable the feature Polycom Inc 68 Polycom VVX Business Media Phones User Guide e When your phone is idle the DND icon is displayed next to your phone line on the Lines screen If you have new messages or call forwarding is enabled the messages or forwarding icon is displayed instead e The message Do Not Disturb is displayed in the status bar on all phones e On VVX 400 410 500 and 600 phones the DND icon on the Home screen changes from to B3 On VVX 300 and 310 phones the icon changes from d to Al For VVX 101 and 201 phones the line icon changes to d Troubleshooting Why doesn t the DND icon display When you have set your presence status to Do Not Disturb as well as enabled DND for your phone the message My Status Do Not Disturb scrolls under the time display and the DND icon does not display in the status bar See the section Update Your Presence Status for more information Enable Do Not Disturb You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail All calls you receive while DND is enabled are logged in yo
24. Feature Description Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset Provides ringer and speakerphone audio output Enable you to select context sensitive keys that display along the bottom of the screen Transfers an active call to a contact Enable you to enter numbers letters and special characters You can also use the dial pad keys to select menu items that have index numbers Enables you to access and manage instant and voice messages 21 Polycom VVX Business Media Phones User Guide VVX 300 and 310 Hardware Feature Descriptions 8 9 13 14 15 16 17 18 Polycom Inc Hold key Microphone Volume keys Mute key Speakerphone key Headset key Navigation key Select key Home key Line keys Screen Message Waiting Indicator Holds an active call or resumes a held call Transmits audio to other phones Adjust the volume of the handset headset speaker and ringer Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you
25. If no background images are set up only the Default is available You can also use a picture of your own as the background image for your phone For more information see Adding Personal Photos as Your Background This feature is not available on VVX 101 and 201 phones Check with your system administrator to find out if this feature is available on your phone Polycom Inc 170 Polycom VVX Business Media Phones User Guide To change the background picture 1 Navigate to Settings Basic Preferences Background On VVX 1500 phones navigate to Menu Settings Basic Preferences Background The Background screen is displayed Depending how your system is set up you might have to navigate to Settings Basic Preferences Background Select Background The Select Background screen is displayed instead 2 Select a background image if available Adding Personal Photos as Your Background You can upload a personal photo to use as your background using the Web Configuration Utility or using a USB flash drive on VVX 500 600 and 1500 phones When you set one of your pictures as the background picture the picture is displayed as Local File in the Backgrounds list Note Restrictions for background images Keep in mind the following when you use a personal photo as the background image Progressive or multiscan JPEG images are not supported The phone screen sizes vary by phone A VVX 300 and 400 phone
26. Inc 166 Polycom VVX Business Media Phones User Guide Navigate the Launch Pad When you are using the Launch Pad application a group of soft keys display to help you navigate the Launch Pad To navigate the Launch Pad Doone of the following Tap Home to display the Launch Pad s main window with all the Launch Pad applications Tap Refresh to refresh the Launch Pad window so you can access an updated application Tap Back to launch the previous application you viewed Tap Exit to return to the Home screen Display the Launch Pad s Main Screen When you exit a Launch Pad application without returning to the Launch Pad s main window first or when a Launch Pad window times out the next time you access the Launch Pad the last window you viewed is displayed instead of the Launch Pad s main window To display the Launch Pad s main screen Select the Home or LaunchPad soft key Enable My Info Portal Before you can access the applications within My Info Portal you have to sign up for a My Info Portal account um Note Your account information is secure Information you provide when you set up an account is securely transmitted using the HTTPS security protocol To enable My Info Portal 1 Press the Applications key The Launch Pad s main window is displayed 2 Select the My Info Portal icon 3 From the My Info Portal Welcome screen select Sign Up and enter your account information 4 After you ent
27. T 8 iD 5 Select Back to exit the conference management function Initiating and Managing Lync Conference Calls When you are signed into Lync on your VVX phone you can initiate conference calls with your Lync contacts from your phone You can also manage conference participants enable announcements and lock a conference You can manage a maximum of 8 Lync conference calls on VVX 201 phones and 24 Lync conference calls at a time on VVX 300 310 400 410 500 and 600 phones However you can have only one active conference call in progress on your phone This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Polycom Inc 76 Note Join Lync conferences from the calendar You can join Lync conference calls from the calendar on your phone if enabled See the section Join Lync Meetings from the Calendar for more information Polycom VVX Business Media Phones User Guide Initiating a Lync Conference Call You can initiate a Lync conference call on your phone or in the Lync client When all the participants are added to the conference call the Roster screen is displayed See the section Viewing a Roster of Lync Conference Participants for more information Initiate a Lync Conference on Your Phone You can initiate a Lync conference call add and invite contacts to a conference call and have up to 24 conference calls on your
28. You can add contacts as favorites from the Contact Directory designate a index number for favorites view favorites on the Home or Lines screen depending on your phone and delete favorites Add Favorites Contacts that you add as favorites display on the Home screen on VVX 1500 phones in the Lines screen on other VVX phones and in the Favorites list on all VVX phones On VVX 101 201 300 310 400 410 500 and 600 phones a star is displayed for contacts saved as favorites To add a contact as a Favorite 1 Navigate to Directories Contact Directory On VVX 1500 phones press the Directory key and select Contact Directory From your Contact Directory select a contact Select Add or Add to Favorites A notification is displayed asking if you want to automatically accept the next available index number or manually enter your own Select Yes to automatically accept an index number or select Edit Index to enter a unique index number You can enter a number up to 99 for VVX 101 and 201 phones or 9999 for all other VVX phones Polycom Inc 133 Polycom VVX Business Media Phones User Guide View Favorites You can view favorites in your Favorites list in the Directory or the New Call screen Favorites display consecutively according to their index number The contact with the lowest number is displayed first To reorder your favorites see the section Reorder Favorites To see your Favorites list Select New Call
29. and 600 phones and is the default screen when your phone is not in use You can view your phone lines favorites and soft keys on the Lines screen as shown next Phone line favorites and soft keys on the Lines screens on VVX 300 and 310 phones Tuesday May 15 Phone Line Favorites Soft Keys To display the Lines screen From the Home screen press the Home key When you have multiple calls on your phone the number of calls you have is displayed next to the line number Active Call Screen The Active Call screen is supported on VVX 500 600 and 1500 phones and the screen is displayed when you place a call and you have an active call in progress When you have an active call in progress the name and number of the contact you are talking with and the duration of the call is displayed in the Active Call screen In the Active Call screen you can hold end and transfer the call or set up a conference call Polycom Inc 31 Polycom VVX Business Media Phones User Guide To display the Active Call screen Doone ofthe following Place a call On VVX 500 and 600 phones press the Home key during an active call gt On VVX 500 and 600 phones tap the Calls soft key in the status bar On VVX 500 and 600 phones swipe the screen from right to left Active Call screen on VVX 500 phones D MEC Line 2091 HD From Louis Strong ai LV Hold End Call Transfer Confrnc Switch among Phone
30. and click Submit 3 Click Utilities EM Directory 4 Select the VVX Expansion Module you want to generate a PDF for For example EM7 is chosen in the following figure Polycom Inc 202 Polycom VVX Business Media Phones User Guide Polycom vvx 410 Home Simple Setup Preferences Settings Diagnostics Utilities Import amp Export Configuration Phone Backup amp Restore Home Software Upgrade Phone Information Phone Model Soft Key Configuratior Part Number MAC Address IP Address UC Software Version BootROM Software Version 5 Pai VIEWS Home Simple Setup 5 Inthe confirmation dialog box select Yes to download the directory card 6 Select Save Open The directory card is displayed Insert the Directory Card on the VVX Expansion Module After you download the directory card you can print and insert the directory card on your VVX Expansion Module To insert the directory card on the VVX Expansion Module with a paper display 1 Place the tip of a paper clip under the plastic cover cut out of the VVX Expansion Module plastic cover to remove it 2 Place the directory card on your VVX Expansion Module 3 Align the tabs on either side of the plastic cover with the corresponding indents on the expansion module and bend the plastic cover into place to reinsert the cover over the directory card for protection Navigate VVX Color Expansion Module Paging The VVX Color Expansion Modules displa
31. e Encoding Enables you to enter alphanumeric and special characters as well as characters in special languages The following table lists the Mode and Encoding options for the dial pad and the onscreen keyboard Polycom Inc 37 Polycom VVX Business Media Phones User Guide Mode and Encoding Options Mode Options Encoding Options Abc to capitalize the first letter only and use Abc lowercase for the remaining letters ABC to enter uppercase only ABC abc to enter lowercase only abc 123 to enter numbers only 123 ASCII for regular text Latin to enter accented characters Katakana for Japanese characters Unicode to store characters as double bytes Cyrillic for Russian characters When the onscreen keyboard is displayed on VVX 500 600 and 1500 phones the Encoding and Mode soft keys are not available For tips on using the onscreen keyboard see Enter Information Using the Onscreen Keyboard Enter Information Using the Dial Pad You can use the dial pad keys on your phone console to edit or update field information The following table describes how to enter different types of data on your phone using the dial pad Using the Dial pad Keys to Enter Information Data Type Action Enter numbers or characters in uppercase Select Encoding or Mode and select ABC 554 Mp or Abc lowercase or title case mode Enter only numbers Select Encoding or Mode and select 123 Enter text in another language Select En
32. if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polyco
33. select Record Pause a Recording You can pause a recording during a call at any time while the call is active To pause a recording Select Pause A P is displayed on the USB icon and the message Recording Paused is displayed in the status bar Resume a Recoding When you resume a recording after pausing the recording continues within the same file To resume the recording Select Resume Stop Recording You can choose to stop recording a call before the call ends The recording also stops when the active call ends no matter who ended the call To stop recording Doone of the following Select Stop Select Back End Call When you stop recording the USB icon is displayed in the status bar Caution Removing a USB flash drive during a recording VAN Polycom recommends that you do not remove the USB flash drive while recording The file being recorded will be incomplete and cannot be played back later When you remove the USB flash drive while recording you can also damage the flash drive Polycom Inc 101 Polycom VVX Business Media Phones User Guide Record Conference Calls You can record a conference call in the same way as an active call with the following exceptions e All conference call participants are recorded When a conference participant mutes his or her audio that participant is not recorded e When you place a conference call on hold the recording pauses Y
34. x jag ne 037 End Call Transfer Confrnc End Call Transfer Confrnc Video Indicates that the far side Indicates that the far side can t send video has stopped sending video Note Why do I see a different No Video icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown above Display Video Calls in Full Screen You can display the far side video on the full screen and your PIP continues to display in the corner with the soft keys hidden In full screen call details display along the bottom of the screen including an icon that you can select to exit full screen mode The following figure displays full screen video on the VVX 600 phone Polycom Inc 113 Polycom VVX Business Media Phones User Guide Full screen mode on VVX 600 phone B Hb Cal 76 Tap to exit full screen mode To view video in full screen Do one of the following gt Tap Video gt Full Screen gt Tap the Full Screen icon nu Exit Full Screen View You can exit full screen view and video in your default video display To exit full screen view Tapthe Full Screen icon pa If you don t see the Full Screen icon pag press your finger at the bottom of the screen until it is displayed Swap Video You can switch the locations of your video and the far side video If you do this your PIP is displayed in the Active Call screen and the far end video previously
35. you can see the number of calls for each line from the Lines screen as shown next On all VVX phones a green light on the line key indicates a line with an active call and a red light indicates a line with one or more held calls Multiple Calls on phone lines on the Lines screen WD 3 09PM 2 Bir HD 2092 lauren Gates M Lisa Wong Tom Davis Pa 1 OS 2095 B MiltonStone Don Blue Z Wong re Alexei Bure 9 NikolaSmith Forest Pierre Gagne jack jones Teresaswiftt Louis Strong Will Sharp Hold End Call Transfer Confrnc Display Calls from the Lines Screen You can display the calls for each line from the Lines screen To display all the calls for a particular line from the Lines screen Do one of the following Polycom Inc 63 Polycom VVX Business Media Phones User Guide On VVX 101 201 300 310 and 400 410 phones press and hold the line key gt On VVX 500 and 600 phones press and hold the phone line On VVX 500 and 600 phones swipe the screen from right to left When you select a phone line that does not have an active call the first held call on that line is automatically resumed even if you already have an active call on a different line Display Calls from the Calls Screen You can also view multiple calls on your line from the Calls screen To display your calls in the Calls screen Do one of the following gt On VVX 101 and 201 phones press the L
36. 1 4 5 6 Enter the PinYin text that corresponds with the letters on the phone s dial pad For example press 7464 The possible PinYin matches display in the text field with the first match highlighted Press the Star key c to toggle between selections The recommendation area shows the possible character matches For example when Qing is selected the recommendation area shows KARA A TEN FI A navigation indicator is displayed if more matches are available Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character Press the Select key to select the character from the recommendation area After the character is selected it is displayed in the input field at the cursor location Repeat preceding steps until entry is complete The PinYin input widget disappears if you press the Pound key or no keys are pressed for 5 seconds Enter Chinese Characters with the Onscreen Keyboard You can use the onscreen keyboard and the PinYin input widget to enter Chinese characters on your phone To enter Chinese characters using the PinYin widget and the onscreen keyboard 1 2 Tap the onscreen keyboard icon E Tap the Mode and Encoding icon e to verify that PinYin is the default input mode A list of language options display Ensure that XT9 PinYin is selected Enter the PinYin text using the onscreen keyboard Tap the Select icon on the onscreen keyboard to select the c
37. A boss and delegate can both view the status of any call on the other s phone Bosses can see when a delegate answers or holds a call which delegate answered the call and the call information of the caller Delegates can see when a boss is in an active call or has placed a call on hold Bosses and delegates can also resume calls held on the other s line When there is an active call on the boss s line for VVX 500 and 600 phones a solid red bar is displayed on the boss s line key on the boss and delegates phones For 201 VVX 300 310 and 400 410 phones a steady red LED light on the boss s line key indicates there is an active call on the boss s line The next figure displays a call on the boss s line on a VVX 500 phone Call on the boss s line on a VVX 500 phone 2 56 AM PA PE ee a E o Levi Gains Steve Bakers k 2 Available In a call Monica Barnes Be Right Back Nikki Nguyen In a call Lauryn Hilt i Offline New Call Forward Meet Now DND View Held Calls Bosses and delegates can both view held calls on the boss s line A flashing red bar or LED light indicates that a call is on hold on a boss s line To view held calls on a boss s line on the delegate s phone Press and hold the boss s line key All held calls display as shown next on the VVX 400 M PP 2 59 AM m on Line Nikki Nguyen 1 2 calls Hold Steve Bakers 1 13 jh m Connected Monica 0 35 Pickup Dial On behalf Resume Held Calls
38. Alt Down arrow key Note PDC limitations When you use PDC you cannot perform the following actions e Enter information in phone fields that don t have a flashing cursor e Place calls using the New Call soft key For more information see the Polycom Desktop Connector Issues section Your keyboard function keys are also mapped to specific phone keys and soft keys as outlined in the following tables The key mappings vary by phone model To use the Function and Alt key mappings your cursor must be on the phone s display screen Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key F1 Left most soft key Alt F1 F2 Second soft key from the left Alt F2 O F3 Third soft key from the left Alt F3 ES F4 Fourth soft key from the left Alt F4 n o z gt Polycom Inc 192 Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key F5 Right most soft key Alt F5 3 F6 Alt F6 mi F7 m Alt F7 y DIR F8 5 Alt F8 New Call soft key F9 Talk soft key if PTT is Alt F9 End Call soft key enabled F10 NA Alt F10 Settings F11 Alt F11 o F12 Alt F12 N A Function and Alt Key Mappings for VVX 300 310 400 410 500 and 600 Phones Function Key Phone Key Alt Key Phone Key F1 First soft key from the left on your Alt F 1 N A phone s current screen F2 Second soft key f
39. Close a Bure s 2091 ME Will Sharp Lauren Pierre Helen i Gates Gagne Chen Louis e Jack Jones Strong J Forest Nikola l Smith Al Dion Lisa Wong Calls Screen The Calls screen is supported on VVX 101 201 300 310 400 410 500 and 600 phones You can access the Calls screen when you have one held call or an active and held call in progress on your phone The Calls screen is automatically displayed when you have an active call and one or more held calls on your phone To display the Calls screen During a call do one of the following Press the Home key Polycom Inc 30 Polycom VVX Business Media Phones User Guide gt On VVX 101 and 201 phones press the L 5C soft key On VVX 500 and 600 phones tap the Calls soft key in the status bar On VVX 500 and 600 phones swipe the screen right to left All of your active and held calls display on the Calls screen Use the arrow keys or swipe the screen from the bottom to the top to view all calls on your phone The total number of calls is displayed on your line and if you have multiple lines on your phone calls display under the associated line Calls screen on VVX 600 phones 4 50PM 4 INS Line 2092 1 4 calls To Lauren Gates 4 14 2076 From Milton Stone 2082 Hold Nikola Smith 2078 Hold Teresa Swift 2091 End Call Transfer Confrnc Lines Screen The Lines screen is supported on VVX 101 201 300 310 400 410 500
40. Digital Picture Frame On VVX 500 600 and 1500 phones you can use the Picture Frame feature to view pictures stored on your USB flash drive at any time without setting up a screen saver You can display your pictures as thumbnails one by one like a slide show or display just one picture Before you can display your pictures confirm that your pictures are on the USB flash drive and the USB flash drive is attached to your phone Troubleshooting Why is my USB flash drive not displaying on my phone If your phone does not detect the USB flash drive when you attach it to your phone the USB port on your phone may be disabled Contact your system administrator and view the section USB Port Issues for more information To display the pictures on your USB flash drive Select Settings Features Removable Storage Media Picture Frame On VVX 1500 phones select Menu Features Removable Storage Media Picture Frame Your pictures display one by one like a slide show and six icons display beneath your pictures as shown next Performing Tasks in the Picture Frame Use the icons in the following table to perform actions in the Picture Frame Selecting Icons to Display Your Pictures Action View thumbnails of your pictures View the previous picture View the next picture Pause and display the current picture only Ens B 00 BE Polycom Inc 176 Polycom VVX Business Media Phones User Guide
41. Directories aaa 50 Place Calls from a Locked or Logged Out Phone 50 Place an Intercom Gall ac aux Rey tee dd RERO EX E xx EO RE EY XP 3 oe ea as 51 Place a Call from a VVX Expansion Module 0 0 0 0 ees 51 Place a Call with a Hidden Number aaa 52 Redial a NUMDET ouo ieri ope prom ec Shah weed odd d owed Ded Eug awe uos 52 Use H 323 Protocol to Place Audio Calls llle 52 Answer Audio CANS a ua dca a qc d PADA KA BY GILA RACER Oe RE SERED DEG ob RR OR HUGONG 53 Answer Calls in the Incoming Call Screen 0a o3 Answer Calls from the Calls Screen llle 54 Answer a Call When in a Call llle 54 Answering Calls on Shared Lines llli 55 Answer Calls Automatically anaana aa 55 Answer Calls on a Locked Phone 2 eee eee eee eee 55 Answer Intercom Calls 00 cc ern 55 Answer Calls from VVX Expansion Modules 2 00000 cece eee 56 Switch among the Handset Headset and Speakerphone 56 Mute and Unmute Audio aaa 56 ENO AUGIO CANS APA AA AA AA AA 57 Holding and Resuming Calls naana aa 57 HOA ETETE MAMANA E E E E E E E 57 Resume CANS srece Dewa erdei wait asd qid IX X N acia 3 9 96 ROS E ee V R aY abire RO 57 Resume Calls on VVX Expansion Modules 0 0 0 0 ccc eee 57 Transterriug CANS utendi sas nannies sot e
42. Information If you are a conference participant you can send the conference dial in number and PIN to contacts you want to join the call You can view the conference contact information on your phone during an active conference call To send the conference dial in number and PIN 1 During an active conference call press Conf Opts The dial in number and PIN for the conference is displayed 2 Copy the information and send it to the contacts you want to join the conference Polycom Inc 78 Polycom VVX Business Media Phones User Guide When a contact dials into a conference using the conference dial in number and PIN the contact is added to the conference call immediately unless the conference call is locked When the conference call is locked the contact must wait for the conference presenter to admit the contact to the call See the section Lock and Unlock a Conference Call for more information Viewing a Roster of Lync Conference Participants When you initiate or join a conference call the conference participants automatically display in a Roster The Roster displays eight participants per page on the VVX phones The Roster only displays participants in the conference call it does not display any calls on hold Exit the Roster When you exit the Roster you cannot view the list of conference participants To exit the Roster screen Press Close Return to the Roster You can return to the Roster at anytime during an
43. Install to continue 3 Choose an installation folder and click Install By default the Polycom BToE Connector application installs in the C Program Files x86 MVPolycomMPolycom BToE Connector folder A User Account Control dialog box is displayed 4 Ensure that the dialog box lists Polycom Inc as the verified publisher and click Yes If Polycom Inc is not listed as the publisher click No and download the application again from the Polycom Voice Support site A Windows Security dialog box is displayed 5 Ensure that the dialog box lists Polycom Inc as the publisher and click Install 6 Select the Always trust software from Polycom Inc check box if you want your computer to automatically allow future software downloads from Polycom A dialog box showing the Polycom BToE Connector installation s progress is displayed 7 After the software has finished installing click Finish The View Readme file and Launch Polycom BToE Connector x x x options are selected You can choose to uncheck these options before clicking Finish If you do not uncheck the Launch Polycom BToE Connector option the Polycom BToE Connector application starts on your computer and the icon is displayed in the notification area of your system tray as shown next If you uncheck the option the desktop icon is displayed on your desktop and the application does not start Aa Polycom BToE Connector Polycom BToE Application is started Start the Polycom BToE C
44. Media Phones User Guide 3 Select a contact and select Dial or on VVX 500 and 600 phones tap the Dial icon Igi The delegate and third party phones display a notification indicating that a delegate is calling on behalf of a boss as shown next mo Line Betty Cooper oS w On behalf tdavies bcooper Call on behalf of Tom Davies mdubois Answer Reject Forward More End Call When a call is made on behalf of the boss s line a solid red bar is displayed on the line key on the boss s phone Join Conference Calls You can join an incoming conference call on behalf of a boss s line and add the boss to the conference call To add a boss s line to a conference call 1 Press the Conference soft key 2 Dial the boss s number or select the contact 3 After the call is answered press the Conference soft key 4 After you have connected the boss s line to the conference call press End Call to leave the conference call Using Alcatel Lucent Shared Call Appearance When your phone is registered with the Alcatel Lucent CTS you can use the Shared Call Appearance SCAP feature to share a single line with other contacts as a member of a group System administrators assign members to SCAP groups This feature is not supported on VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Any SCAP group member can place answer hold or resume calls on the line SCA
45. O Polycom USER GUIDE UC Software 5 4 0 June 2015 3725 46211 003A Polycom VVX Business Media Phones Applies to Polycom VVX 101 201 300 310 400 410 500 600 and 1500 phones Polycom VVX Camera and Polycom VVX Expansion Modules Copyright 2015 Polycom Inc All rights reserved No part of this document may be reproduced translated into another language or format or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc 6001 America Center Drive San Jose CA 95002 USA Trademarks Polycom the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries Polycom All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers ma
46. Save a Recent Contact From the Call Details screen you can save a contact to the Contact Directory To save a contact to your Contact Directory From the Call Details screen select Save If the person is already in your Contact Directory but is not a favorite Add to Favorites is displayed Delete a Contact You can delete contacts from the Recent Calls list To delete a contact from the Recent Calls list Select Delete or tap the Delete icon LZ Edit Recent Contact Entries You can edit a contact s phone number stored in your Recent Calls list before returning the contact s call To edit a recent contact s number before calling the contact 1 Select Edit or tap the Edit Number icon jl 2 Edit the number and select Dial or tap the Dial icon KW Sort Recent Call Entries You can customize the Recent Calls list to view calls by call type time and call name When you sort calls by the time of the call you can order them in ascending oldest call first or descending most recent call first order When you sort calls by name you can order them in ascending alphabetical or descending reverse alphabetical order Polycom Inc 120 Polycom VVX Business Media Phones User Guide To sort Recent Calls entries by time or call name 1 Select Sort or tap the Sort icon u 2 Under Sort choose Time or Name 3 Under Order choose Ascending or Descending Sort Entries by Call Type When you filter calls you can
47. Screens You can see any phone screen on your phone from other screens by pressing the Home key amp or by swiping your finger from right to left on the touchscreen Although you can access any phone screen from other screens you can access certain screens only if your phone is idle or has one or more calls in progress You can access certain screens in the following scenarios If your phone is not in use you can access the Home and Lines screen If your phone has an active call you can access the all screens If your phone has one active call only you can access the Home Lines and Active Call screens e lf your phone has multiple calls or one held call you can access the Home Lines and Calls screen On VVX 1500 phones the Home screen is the default screen and you can only view the Active Call screen when your phone has an active call in progress There is no Home key on VVX 1500 phones and you cannot switch among screens To switch among screens Doone ofthe following From the Home screen press the Home key to display either the Lines Calls or Active Call screen The Calls and Active Call screen display only when an active or held call is in progress on your phone Press the Home key to display the Home screen from the Lines Calls or Active Call screen gt On VVX 101 and 201 phones press the C L soft key to display the Lines screen from the Calls screen Polycom Inc 32 Polycom VVX Busines
48. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi Fi adapter in the procedure m Note Powering the Wi Fi adapter Depending on the peripheral devices you have attached to with VVX phone the phone may not have enough power for the Wi Fi adapter through the USB port Therefore Polycom recommends you use the external power supply that comes with the adapter This is also a requirement when using a phone without a USB port To connect the Wi Fi adapter to the VVX phone 1 Disconnect any wireless connection to the router and or remove the Ethernet cable currently connected to the computer You can restore the connection after the adapter installation is complete 2 Connect the adapter to your computer using the Ethernet cable and USB cable If your computer does not have a USB port you can use the power adapter that comes with the Wi Fi adapter for power Polycom Inc 195 Polycom VVX Business Media Phones User Guide mg ta 3 Wait until both the Power and LAN LEDs on the Wi Fi adapter are solid green 4 Make sure the computer gets the IP address 5 Open your browser The NETGEAR WNCE2001 Wi Fi adapter setup page is displayed automatically Refer to the Troubleshooting section of the NETGEAR WNCE2001 User Guide if you open your browser and do not see the WNCE2001 Wi Fi Adapter set up page 6 Follow the instructions on the setup page 7 After completing the setup disconnect the Ethernet and US
49. VVX Business Media Phones User Guide VVX 101 and 201 Hardware Feature Descriptions Reference Feature Feature Description Number 9 Headset key Enables you to place and receive calls through a headset 10 Security slot on side Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 11 Navigation keys Select key Scrolls through information or options displayed on the phone s screen Selects a field of displayed data 12 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen 19 Home key Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen 14 Screen Shows a 2 5 inch diagonal screen with a backlight that enables you to view menus and data VVX 101 phones do not have a backlight 15 Message Waiting Indicator Flashes red to indicate when you have new messages Polycom Inc 20 Polycom VVX Business Media Phones User Guide VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones The table lists each numbered feature shown in this figure VVX 300 and VVX 310 hardware features VVX 300 and 310 Hardware Feature Descriptions Reference Feature Number 1 Security slot on top 2 Reversible tab 3 Speaker 4 Soft keys 5 Transfer key 6 Dial pad keys T Messages key Polycom Inc
50. active conference To return to the Roster screen Press Roster Managing Lync Conference Participants When you initiate a conference call you and all conference participants are listed as presenters Conference participants with the Presenter icon M next to their names are presenters As a presenter you can manage call participants in the following ways e Mute all participants or individual participants e Remove participants from the conference call e Demote a presenter to an attendee or promote an attendee to presenter e Enable or disable conference announcements e Lock or unlock a conference These options do not display for attendees Muting Conference Participants Only presenters can mute and unmute conference participants If a presenter mutes your audio a notification is displayed on your phone and a Mute icon Cj is displayed next to each person who is muted When a presenter mutes your audio in the Lync client it takes one second for the mute icon to display on your phone You must wait for the presenter to unmute your audio before you can speak in the conference again Polycom Inc 79 Polycom VVX Business Media Phones User Guide Mute and Unmute All Conference Participants Presenters can mute and unmute all conference participants at one time To mute and unmute all conference participants 1 Press Mute All A notification is displayed on the participants phones informing them that the presenter ha
51. adding editing or deleting a contact fails a message is displayed with the reason the modification failed Depending on the reason for the failure the database state can change to out of sync Contact your system administrator if an out of sync message is displayed Editing Contacts Remotely When you edit a contact s information in the GENBAND Personal Agent on your computer the contact s information is updated on the GENBAND Server After the contact information is updated on the server your PAB contact s information is updated immediately on your phone and a notification with the nickname of the modified contact is displayed on the phone When a contact is deleted the phone deletes the contact from the PAB without any notification Polycom Inc 132 Manage Buddy Lists Favorites and Contact Lists On your VVX phone you can add contacts as favorites view and manage Lync contacts view and manage BroadSoft UC One contacts and watch contacts in your Buddy list This section includes the following topics Managing Favorites Using Buddy Lists Managing Lync Contacts Managing BroadSoft UC One Favorites and Contacts Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Managing Favorites Favorites are the contacts in your Contact Directory that you will call most often
52. alter groups only in the BroadSoft UC One client on your computer To view the BroadSoft UC One contacts 1 Select Directories UC One Contacts Your UC One contacts display by groups Contacts display under the All Contacts group if there are no user defined groups 2 Choose a group and select your contact The contact screen is displayed Troubleshooting An error message is displayed when try to view my UC One contacts If the message Authentication failure is displayed when you try to view UC One contacts make sure you entered the correct BroadSoft UC One credentials on your phone See the section Sign In Using Your BroadSoft UC One Credentials for more information Search for BroadSoft UC One Contacts You can search for UC One contacts from the UC One Contacts screen To search for BroadSoft UC One contacts from the UC One Contacts screen 1 Select Directories gt UC One Contacts 2 Select Search or tap the Search icon A search field is displayed as shown next Core 3 Enterprise 54 Design 4 All Contacts 218 Enterprise Search 3 Enter your contacts first or last name A list of search results display Polycom Inc 145 Polycom VVX Business Media Phones User Guide Web Info Additional information on using BroadSoft applications For information on using BroadSoft applications refer to the following resources e BroadSoft UC One e BroadSoft Instant Messaging amp Presence
53. an active call and you receive an incoming call you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call Pressing the hookswitch control on the headset ends the active call and answers the incoming call To place the existing call on hold and answer the incoming call answer the call on your phone Disconnect Your Headset If you want to disconnect or change your headset you need to properly detach your headset from your phone To disconnect a headset 1 Navigate to Settings Basic Preferences Headset Hookswitch Mode For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Hookswitch Mode 2 Select Regular Mode 3 Remove the EHS adapter from the serial port on the back of the phone Using Bluetooth Headsets with Your VVX 600 Phone VVX 600 phones support Bluetooth headsets as well as analog and USB headsets If your system administrator has enabled Bluetooth capability for your phone you can use a Bluetooth headset to handle calls When a Bluetooth headset is connected and in use the headset key glows blue If you have multiple types of headsets connected to your phone the Bluetooth headset is used automatically for all calls This section provides you with information on how to enable Bluetooth on your VVX 600 how to pair and connect your Bluetooth headset how to use your Bluetooth headset with your phone and how to disconnect a
54. call and press Resume End Call Holding and Resuming Calls When you are in a call you can place a call on hold and resume the call Hold Calls You can place any active call on hold To hold a call During an active call select Hold If you re in the Calls screen highlight the call first A hold icon is displayed on the line of the held call and a red LED light flashes on the line key for all phones except VVX 101 and 201 phones Resume Calls You can view and resume all held calls in the Active Call Lines and Calls screens To resume a held call Doone of the following Select Resume From the Calls screen select the call to highlight it and select Resume Resume Calls on VVX Expansion Modules You can resume calls placed on hold by other contacts from your VVX Expansion Module A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contacts line Polycom Inc b7 Polycom VVX Business Media Phones User Guide To resume a held call Press the line key corresponding to the line with the held call Transferring Calls You can transfer active or held calls to another person using the following transfer types e Blind transfer Transfer calls directly to another line without speaking with the other party first e Consultative transfer Speak with the other party before completing the transfer Choose a Default Transfer Type You can choose a defaul
55. call is now public the Private soft key is displayed and other group members can bridge into the call Make Calls Private After you make a call public and allow group members to bridge into the call you can make the call private to prevent more group members from bridging into the call To make a call private During an active bridge call select Private The call is now private and other group members cannot bridge into the call Holding or Passing Calls You can choose to hold or pass a call on the shared SCAP line When you place a call on hold the call is held on your phone only you can view the held status of the call and only you can resume the call See the section Holding and Resuming Calls for more information on holding and resuming calls Passing a call enables other group members to resume the call on the shared line Pass SCAP Calls When you pass a call you enable SCAP group members to view the held status of the call and resume the call You cannot pass active bridge calls on the shared line To pass a SCAP call During an active call select Pass The call is placed on hold and all members on the shared line can view and resume the passed call Resume Passed SCAP Calls Any group member can resume a passed call on the shared line When an active call is passed on the shared line all group members are notified of the call s new status by a flashing red LED light on the line key on all members pho
56. color to reflect the boss s presence status see Viewing Lync Contacts Presence Information Polycom Inc 90 Polycom VVX Business Media Phones User Guide View the Delegates Group Your delegates are automatically added to the Delegates group on your phone and in the Lync client as shown in the next figure Delegates group in the Lync client IL Lync O Xx What s happening today Tom Davies Busy SetYourLocationty X LZ 1 L d as ace saa Find someone or dial a number D GROUPS STATUS RELATIONSHIPS NEW gt Favorites 4 Delegates Betty Cooper Available Voice Only Marie Jones Available Voice Only Michelle Dubois Available Voice Only 4 Other Contacts 0 0 To view the Delegates group on your phone Navigate to Contacts 5 Groups Delegates All assigned delegates are displayed in order by last name as shown next Delegates Nikki Nguyen Available Dial Info Dial All View the Boss Group You can view the contacts for which you are assigned as a delegate in the group People Manage Calls For on your phone and in the Lync client Polycom Inc 91 Polycom VVX Business Media Phones User Guide To view the People Manage Calls For group on your phone Navigate to Contacts Groups People I Manage Calls For All assigned bosses are displayed in order by last name as shown next M people I Manage Calls For Monica Barnes Available Nikki Ng
57. configured to work with the phone Note that you cannot connect paper display and color display expansion modules together on the same phone Web Info Setting up Expansion Modules For more information on setting up VVX Expansion Modules see the Quick Start Guide for Polycom VVX Expansion Modules To connect the VVX Expansion Module to your phone Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module The LED lights on the module s line keys flash red and green as the module starts up The VVX Color Expansion Modules takes approximately 20 seconds to power up and the VVX Expansion Modules with a paper display take approximately three seconds to power up Connect Additional Expansion Modules After the first module is on you can connect up to two additional modules to your VVX phone To connect multiple VVX Expansion Modules 1 Connect an auxiliary cable from the AUX 2 port on the first module connected to the phone to the AUX 1 port on the second module 2 Connect an auxiliary cable from the AUX 2 port on the second module to the AUX 1 port on the third module The LED lights on the line keys light up for each connected module as the expansion modules start up Using VVX Expansion Modules This section includes the following topics on how to use the VVX Expansion Modules with your VVX phone e Assigning Busy Lamp Field Contacts Microsoft Lync Contacts and Favorites e Gener
58. ee eee eee eens 123 Managing the Corporate Directory 0 0c eee ee 124 Searching the Corporate Directory llli 124 Perform a QUICK Search uuu d odes ene ne Faw EL awe KAPG we KG oae eS 124 Perform an Advanced Search 0 ccc eee ees 124 Save Search Results ee eee eens 125 Clear Search Results 0 0 0 0 cc ren 125 Add Contacts to the Contact Directory 0 0 a 125 Search the Lync Directory a 125 Saving Contacts from the Lync Directory eaaa 126 Save Contacts to Lync Contacts a 126 Save Contacts to the Contact Directory a 126 Search the Outlook Directory a 126 Save Outlook Contacts to the Contact Directory 0 0 00 cee ee 127 Searching the BroadSoft Directory llle 127 Perform a Simple Search llle 127 Perform an Advanced Search 0 0 0 ccc ee eee ees 127 Add BroadSoft Contacts to the Contact Directory llli 128 Polycom Inc Polycom VVX Business Media Phones User Guide Managing the GENBAND Address Books aa 128 Using the Global Address Book 0 0 0 cc ee eae 128 Searching the Global Address Book 0 0 0 ee eee 129 Save A COMIC CPP T 129 Save Search Results 2 cc ee ee eee 130 Using the Personal Address Book 0 0 aaa 130 View Contacts in the Personal Address Book
59. failed to start error and call Polycom Technical Support The technical support representative needs the log file to understand why the application failed to start To find the log file 1 Open the Start menu and select your user name 2 Select the folders AppData gt Local gt Polycom gt Polycom BToE Connector Polycom Inc 222 Polycom VVX Business Media Phones User Guide 3 Click the file polycom BTOE log txt If you cannot access the log files contact your system administrator for assistance Troubleshoot Pairing Issues Make sure that the Ethernet cable is plugged into the PC port on the phone If a warning icon is displayed in your phoness status bar see the section Investigate Phone Warnings for information on viewing warnings If the warning message states that the phone was unable to pair you need to ensure that Polycom BToE Connector is an allowed program in your system s firewall on your computer To check whether Polycom BToE Connector is an allowed program 1 Navigate to Start Control Panel System and Security Windows Firewall Allow a program through Windows Firewall 2 Click Change Settings 3 Search for Polycom BTOE Connector in the list of applications and click the check boxes for Domain Home Work and Public networks I Wf Windows Firewall Allowed Programs v Search Control Panel p For your security some settings are managed by your system administrator Allowed p
60. first second or third Page key to view the corresponding pages Polyconr e f you have two expansion modules connected to your VVX phone the pages are ordered non sequentially As shown in the next figure the pages display on the two expansion modules in the following order gt Pages 1 3 and 4 display on the first expansion module Pages 2 5 and 6 display on the second expansion module Page 1 Polyconr Polyconr e f you have three expansion modules connected to your VVX phone the pages are ordered non sequentially As shown in the next figure the pages display on the three expansion modules in the following order Polycom Inc 204 Polycom VVX Business Media Phones User Guide Pages 1 4 and 5 display on the first expansion module gt Pages 2 6 and 7 display on the second expansion module gt Pages 3 8 and 9 display on the third expansion module Page 1 Polycom Polycom Polycom Using Alternate Paging When Smart Paging is disabled the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone With Alternate Paging the expansion modules pages are ordered sequentially from 1 to 9 The next figure shows Alternate Paging on three expansion modules Alternate Paging on VVX Color Expansion Modules Page 1 Page 2 4 Page 3 Page Page 8 Page 9 Changing the Backlight Intensity When y
61. has one or more important issues You can view details about the issues from the Warnings screen If you have a VVX 600 the icon has a counter indicating the number of warning messages you have and you can tap the icon to view the messages To view a detailed list of phone issues Navigate to Settings Status Diagnostics Warnings On VVX 1500 phones navigate to Menu Status Diagnostics Warnings The Warnings screen is displayed listing any phone issues Remove Warnings After you view the phone warnings you can temporarily remove the Warning icon from the status bar However the warning still displays in the Warnings list until the issue is fixed The Warning icon is displayed each time your phone has a warning that you haven t viewed To temporarily remove warnings Inthe Warnings screen select Clear Icon to remove the Warning icon from the status bar Polycom Inc 213 Polycom VVX Business Media Phones User Guide Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting WA Caution Restarting your phone VAN Before you restart your phone contact your system administrator If your phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it If you need to update your phone s configuration
62. hours the phone is idle and goes into power saving mode To change your office hours 1 Navigate to Settings Basic Power Saving Office Hours Start Hour On VVX 1500 phones navigate to Menu Settings Basic Power Saving Office Hours Start Hour From the Start Hour screen select a day of the week Enter a start time using the 24 hour clock You can enter a start time from O to 23 Select Save From the Office Hours screen select Duration From the Duration screen select a day of the week Enter a duration of O to 12 hours per day O N O OF FP W N Select Save Polycom Inc 177 Polycom VVX Business Media Phones User Guide Change Timeouts You can update the period of time the phone is idle before the screen turns off You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or tap the screen This is called the User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode doesn t initiate as often EY Tip Determining which idle timeout applies A If you press a key or tap the screen the idle timeout period that applies
63. how to prevent video from transmitting for all calls see the section Stop Video for All Calls To stop sending video during a call Doone of the following gt Press the Stop Video or Video Mute soft key On VVX 500 and 600 phones with a VVX Camera the LED light is amber when video is not transmitting Polycom Inc 112 Polycom VVX Business Media Phones User Guide Close the Privacy Shutter On VVX 500 and 600 phones with a VVX Camera no LED light shows when the shutter is closed The No Video icon e is displayed next to your PIP video and the far side cannot see you otopping video or closing the camera shutter does not create an audio only call Even if you stop video video information is still transmitted to the far side as a still picture and the call is still a video call To dial an audio only call see Place Audio Only Calls Note How can I stop far side video You can t start and stop far side video If your phone is set up to receive far side video the far side video always displays No Video from the Far Side If the far side cannot send video or stops sending video a No Video icon is displayed on your phone as shown in the next figure If the far side is unable to send video a thunderbolt icon is displayed next to the No Video icon as shown next Call window with No Video icon 10 46 AM 1 35 HD LL 10 46 AM Lom Hb m 3 36 To Lauren Gates To Lauren Gates FII Fir
64. identification Check with your system administrator to find out if this feature is available on your phone To enable Anonymous Call Rejection 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Features UC One Call Settings 2 f your phone has multiple lines select a phone line 3 Select Anonymous Call Reject 4 Onthe Anonymous Call Reject screen select Enabled When an anonymous call is placed to your phone number the call is automatically rejected and the caller hears a message stating that you do not accept calls from unidentified numbers Your phone does not ring and you are not notified of an attempted call Redirecting Incoming Calls You can redirect incoming calls in the following ways e Forwarding Incoming Calls to a Contact e Forwarding Incoming Lync Calls e Divert Calls to a Contact Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts Note Call Forwarding and Microsoft Lync Server If you are signed into Lync on your phone your call forwarding options are different than those described below For more information on forwarding Lync calls see the section Forwarding Incoming Lync Calls Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call You cannot forward calls i
65. issues with the PAB Contact your system administrator for further troubleshooting help Polycom Inc 219 Polycom VVX Business Media Phones User Guide To view the status of the Personal Address Book Navigate to Settings Status Contact Directory On VVX 1500 phones navigate to Menu Status Contact Directory The following information is displayed Status Server Control Method Server URL Registration Index and User ID Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector see the following table for possible solutions to common problems Common PDC Problems and Solutions Issue Corrective Action The computer and phone cannot establish a connection can t enter information in a phone field using my Verify the Polycom Desktop Connector settings on your phone You may need to reboot your phone or press the Reconnect soft key Check to see if the phone field has a flashing cursor computer keyboard can t place a call want to change the phone that is connected to the You can use PDC only to enter information in a phone field if the field has a flashing cursor If you re using PDC you can t place a call using the New Call soft key To place a call enter the phone number and select the Dial soft key or tap the Dial icon ka Follow the instructions described in the section Disable Polycom Desktop Connector the Polyco
66. long as the contact is not in an active call If the contact is in an active call the contact can choose to answer the intercom call or the intercom call is answered automatically after the active call ends Check with your system administrator to find out if this feature is available on your phone To place an intercom call 1 From the Home screen select the Intercom icon or select the Intercom soft key The New Call screen is displayed 2 Enter a number or select a contact 3 Select Dial or on VVX 500 and 600 phones tap the Dial icon Igel The phone plays a tone and the call is answered automatically on the contact s phone 4 Speak your message and wait for a response 5 If you do not need to wait for a response select End Call E Tip Quickly call a contact using the intercom A Your system administrator can set up your phone to automatically call a specific contact when you press the Intercom soft key If your phone is set up this way press the Intercom soft key and wait for the call to be answered before speaking your message Place an Intercom Call during a Call You can place an intercom call to another contact during an active call To use the intercom during a call 1 Select Hold and select the Intercom soft key The active call is placed on hold and the New Call screen is displayed Enter a number or select a contact Select Dial or on VVX 500 and 600 phones tap the Dial icon nam After the call is answered speak
67. med l sir Polycom UK Ltd yfir v a VVX 101 201 300 310 400 410 500 600 1500 er i samr mi vi grunnkr fur og a rar kr fur sem ger ar eru i tilskipun 1999 5 EC Latviski Latvian Ar o Polycom UK Ltd deklare VVX 101 201 300 310 400 410 500 600 1500 atbilst Direktivas 1999 5 EK b tiskajam prasibam un citiem ar to saistitajjem noteikumiem Lietuviy Lithuanian Siuo Polycom UK Ltd deklaruoja kad Sis VVX 101 201 300 310 400 410 500 600 1500 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel VVX 101 201 300 310 400 410 500 600 1500 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan VVX 101 201 300 310 400 410 500 600 1500 jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul rott Polycom UK Ltd nyilatkozom hogy a VVX 101 201 300 310 400 410 500 600 1500 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Norsk Norwegian Polycom UK Ltd erklaerer herved at utstyret VVX 101 201 300 310 400 410 500 600 1500 er samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejezym Polycom UK Ltd o wiadcza ze VVX 101 201 300 310 400 410 500 600 1500 jest
68. not available e Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call is displayed with the option to answer the call e Registering lines as shared lines is not available for lines that use the H 323 protocol Polycom Inc 84 Polycom VVX Business Media Phones User Guide This section provides information on the following topics e Viewing Missed and Received Calls on Shared Lines e Hold Calls Privately on Shared Lines e Barge In on Calls for Busy Lamp Field Lines Viewing Missed and Received Calls on Shared Lines When you have an incoming call on a shared line which none of the phones answer the call is displayed in the Missed Calls list on all the phones If you have an incoming call on a shared line and you or any of the other phones answer the call the call is not logged as missed on any phone Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers the other phones log the call as a received call That way if another phone on a shared line answers an incoming call you can still view the call information from your phone s call lists even if you did not answer the call oee the section View Recent Calls for information on viewing missed or received calls Hold Calls Privately on Shared Lines When you place a call on hold on a shared line all of the phones registered with that line are notified of the call s hel
69. of the index number You can reorder your favorites once they are created by changing the value of their index number See the section Managing Favorites for more information To assign a favorite on the VVX Expansion Module 1 Press and hold an available line key on your expansion module 2 From the Add Contact screen enter the contact s information including a unique favorite index and select Save VVX 500 and 600 phones automatically assign a favorite index The favorite is assigned to the next available line on your expansion module and not necessarily the line corresponding to the line key you pressed to assign the favorite Assigning Microsoft Lync Presence Contacts When your phone is registered with Microsoft Lync Server you can assign Lync contacts to line keys on your VVX Color Expansion Module You can quickly call Lync contacts by pressing the corresponding line key on the expansion module You can also monitor your Lync contacts presence status from your expansion module Polycom Inc 201 Polycom VVX Business Media Phones User Guide VVX Color Expansion Modules automatically assign Lync contacts to the first available line key See the section Managing Lync Contacts for information on adding Lync contacts You cannot assign Lync contacts to line keys on VVX Expansion Modules with a paper directory card This feature is supported only on VVX Color Expansion Modules Note Microsoft Lync Presence contacts not suppo
70. other phones or mobile devices and move calls seamlessly from your mobile device to your desk phone without ending the call Check with your system administrator to find out if these features are available on your phone Managing Calls with BroadSoft UC One BroadWorks Anywhere BroadWorks Anywhere BWA is a BroadSoft UC One feature that enables you to use one phone number to receive calls on your desk phone mobile phone or home office phone and place calls from any of these phones using one number BWA also enables you to move calls between your desk phone and mobile phone as well as perform any additional functions such as intercom calls you would on your desk phone Contact your system administrator or your service provider for more information on using BroadWorks Anywhere Enable BroadWorks Anywhere You can enable BroadWorks Anywhere on your VVX phone add locations that act as duplicates of your desk phone and manage all your calls from those locations VVX phones support up to 10 phone numbers added as BWA locations for each registered line You can save a location name primary number and alternate number for each location you add When you add a location you can also choose to enable the following settings e Diversion Inhibitor Determines if diversion inhibitor must be enabled when extending a call to the remote BWA location e Answer Confirmation Required Requires confirmation when a call is answered by a remote loc
71. phone You can recall the last contact you call using the Redial icon or soft key To redial a number Doone of the following Select the Redial icon on the Home screen Press the Redial soft key Use H 323 Protocol to Place Audio Calls You can use H 323 Protocol to place calls on VVX 500 600 and 1500 phones Your system administrator can set up your phone to handle calls that use the SIP protocol the H 323 protocol or both Your system administrator can also set up your phone so that a line can handle one or both protocols Contact your system administrator to find out if calling with the H 323 protocol is enabled on your phone When your phone supports the H 323 protocol the following limitations apply e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that use the H 323 protocol only e You cannot set up shared lines on lines that use the H 323 protocol e You cannot place a call by just an H 323 name You must use URL dialing using the following format lt H 323 name gt lt server name gt Your system administrator can set up your phone so you can choose the protocol you want to use before placing a call To place a call using H 323 protocol 1 Select New Call Polycom Inc 52 Polycom VVX Business Media Phones User Guide 2 Inthe Dialer tap Use H 323 or URL to place an H 323 call H 323 is displayed in the number field Your phone uses the H 323 protocol for all subs
72. removes the parked call icon but the call remains parked on your line until the call is retrieved the retrieval time expires or the call is ended To ignore a parked call 1 Press and hold the line key with the parked call The Park Info soft key is displayed Polycom Inc 61 Polycom VVX Business Media Phones User Guide 2 Press the Park Info soft key The Parked Call screen is displayed 3 Press Ignore The phone exits the Parked Call screen and the Call Park icon Pi and status message is removed from the line Managing Multiple Calls You can manage multiple calls that are active incoming or held on your phone The following sections provide information on managing calls on VVX 1500 phones and on the other VVX phones Managing Calls on VVX 1500 Phones When you have active and held calls on VVX 1500 phones your phone displays the number of calls next to the line key If you have an active call and numerous held calls on a line the Active Call screen is displayed and a list of held calls is displayed above the soft keys as shown next If you have only held calls on your line the Active Call screen does not display Active and held calls on a VVX 1500 phone 21 19 To Jack Jones 2077 SIP Teresa Swift Hold Fran Hold Cath V Z Wong 207 EEI 172 7 01 h End Call Transfer a T A green bar on the line key indicates the line has an active call and a flashing red bar indicates the li
73. same group channel at the same time the phone with the lower serial number continues to transmit while the other phone enters the receiving state By default all phones are configured to receive broadcasts sent to channel 1 e Priority By default broadcasts sent to channel 24 are considered Priority broadcasts A Priority broadcast interrupts Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level e Emergency By default broadcasts sent to channel 25 are considered Emergency broadcasts An Emergency broadcast interrupts Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is enabled Polycom Inc 155 Polycom VVX Business Media Phones User Guide Sending and Receiving PTT Broadcasts By default you are subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a 10 second waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Send PTT Broadcasts You can choose a channel to broadcast on before you send a PTT broadcast or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel Y
74. section Managing the Contact Directory for information on viewing and editing contacts To add a BroadSoft contact to the Contact Directory In the contact details screen select Add to local directory Managing the GENBAND Address Books When your phone is registered with the GENBAND server you can access your Global Address Book and Personal Address Book on your VVX phone Check with your system administrator to find out if this feature is available on your phone See the following sections for more information on using your GENBAND address books e Using the Global Address Book e Using the Personal Address Book Using the Global Address Book GENBAND s Global Address Book GAB is a read only directory similar to the Corporate Directory which is a company directory enabled and populated with contacts by your system administrator Using the GAB you can perform simple and advanced searches and save contacts to the Contact Directory or Personal Address Book Polycom Inc 128 Polycom VVX Business Media Phones User Guide You can access the GAB from the Features and Directory menu on all VVX phones or by pressing the Directory key on the VVX 1500 phone Searching the Global Address Book You can perform a simple or advanced search of the GAB on your phone Perform a Simple Search A simple search enables you to search for contacts using either their first name last name or by typing a few letters in their name To per
75. the phones in the group such as All HR Dept Shipping Staff or Executives Each group has one of the following priorities e Normal By default broadcasts sent to groups 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group at the same time the phone with the lower serial number continues to transmit while the other phone enters the receiving state By default all phones are configured to receive broadcasts sent to group 1 Polycom Inc 152 Polycom VVX Business Media Phones User Guide e Priority By default broadcasts sent to group 24 are considered Priority broadcasts A Priority broadcast interrupts Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Priority broadcasts play at the phone s current audio level e Emergency By default broadcasts sent to group 25 are considered Emergency broadcasts An Emergency broadcast interrupts Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is enabled Sending and Receiving Pages To send and receive pages you need to subscribe to certain paging groups By default you are subscribed to paging groups 1 24 and 25 This means that you can send and receive pages to paging groups 1 24 and 25 Contact your system administrator to find out which paging group you are subscribed to Send Pages When you send a group page it is automatica
76. to Menu Settings Basic Backlight Intensity 2 From the Backlight Intensity screen select Backlight On Intensity 3 From the Backlight On Intensity screen select the intensity you want and select Back The default is High 4 From the Backlight Intensity screen select Backlight Idle Intensity 5 From the Backlight Idle Intensity screen select the intensity you want and select Back The default is Low 6 From the Backlight Intensity screen select Maximum Intensity 7 From the Maximum Intensity screen select Up or Down or drag your finger along the slider to increase or decrease the maximum intensity Change the Backlight Timeout The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default the backlight dims after the phone is idle for 40 seconds To change the Backlight Timeout 1 Navigate to Settings Basic Backlight Timeout On VVX 1500 phones navigate to Menu Settings Basic Backlight Timeout 2 From the Backlight Timeout screen select the number of seconds the phone is idle before the backlight dims The default is 40 seconds Select a Background Picture By default your screen displays a blue background that is named Default You can change the background picture that is displayed on your phone to any image set up by your system administrator
77. to the bridge call is ended and the other call participants remain on the call You can rejoin a bridge call after leaving by pressing the Barge In soft key again Resume Held Calls Any MADN member can resume a held call on the shared line When an active call is placed on hold on the shared line all group members are notified of the call s new status by a flashing red LED light on the line key on all members phones if enabled by your system administrator Polycom Inc 87 Polycom VVX Business Media Phones User Guide To resume a call on the shared line Doone ofthe following Select the corresponding line key and lift the handset Press and hold the corresponding line key and select Resume When a held call is resumed by another MADN member the other group members are notified of the call s new status with a steady red LED light on the line key on the members phone Enabling Privacy Any MADN member can temporarily enable privacy for an active or bridge call on a public shared line using privacy codes or privacy soft keys configured by your system administrator Additionally MADN members can use privacy codes and soft keys to temporarily disable privacy on an active call on a private shared line The following are three types of privacy codes that you can use to enable and disable privacy on a shared line e Privacy Access PRV code Enables privacy for an active call on a public line e Privacy Release Activation P
78. transmission of your video for all calls 1 Navigate to Settings Basic Video Video Call Settings For VVX 1500 phones navigate to Menu Settings Basic Video Video Call Settings 2 From the Video Call Settings screen select Auto Start Video Tx Disabled When disabled your phone does not automatically transmit video at the start of all calls and the No Video icon 5 is displayed next to your video during video calls Change Video Clarity You can change the clarity of your video including the brightness contrast and sharpness of your video stream If your camera faces a bright light source such as a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far side can see you better To see how you look to the far side view the picture in picture PIP See the section Changing the Video Call and PIP Displays for more information on the PIP You can adjust the clarity of your video using the following settings e Jarget Frame Hate Sets how smoothly your video displays You can set a rate between 5 least smooth and 30 smoothest The default rate is 25 e Brightness Level Sets how brightly your video displays You can set a level between O dimmest and 6 brightest The default level is 3 e Saturation Level Sets how much color your video displays You can set a level between O lowest and 6 highest The default level is 3 e Contrast Level Setsthe differe
79. want to remove and press Delete Recording Calls on VVX 500 600 and 1500 Phones On VVX 500 600 and 1500 phones you can record audio calls onto a USB flash drive connected your phone Recordings are stored as wav files on the USB flash drive and you can record up to four hours in one file For a list of supported USB flash drives to record phone audio see Technical Bulletin 38084 Supported USB Devices Web Info How do attach a USB flash drive to my phone To attach a USB flash drive see the Quick Start Guide for your VVX phone on your phone s support page on Polycom Voice Support When you attach a USB flash drive to your phone a USB icon is displayed in the status bar with a message that tells you how much recording time is available On the VVX 600 you can tap the USB icon to view your recordings and USB properties Troubleshooting Why is my USB flash drive not displaying on my phone If your phone does not detect the USB flash drive when you attach it to your phone the USB port on your phone may be disabled Contact your system administrator and view the section USB Port Issues for more information Guidelines when Recording Calls The following are a list of guidelines to follow when recording audio calls e Inform contacts when you are recording a call e Make sure you mute your audio when you are placed on hold while recording the call When you place a call on hold while recording the recording pauses Howev
80. you can work wirelessly up to 300 feet 91 meters from your phone and still use the EHS controls Check with your headset s user guide for the precise range restrictions See Feature Profile 37477 Using Headsets with Polycom Phones for a list of compatible headsets Setting the Headset Base Unit Options Before you connect your headset to your phone and use EHS you need to set the following options for your specific headset model e For Jabra headsets change the headset mode to DHSG on the headset base unit For details refer to your headset documentation or contact Jabra support e For Plantronics headsets change the coarse receive level to 3 and the transmit level to B on the headset base unit For details refer to the guide that comes with your headset e For Sennheiser headsets set the first DIP switch labeled 1 DHSG to the down position on the back of the headset base unit For additional details see your headset s documentation or contact Sennheiser support Enable Electronic Hookswitch After you set the base unit options for your headset and connect your headset to your phone you can enable EHS To enable electronic hookswitch on your phone 1 Connect your headset and EHS adapter to your phone oee the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone 2 Navigate to Settings Basic Preferences Headset Hookswitch Mode For VVX 1500 phones
81. your computer Select User and enter 123 for the Password From the menu bar select Preferences Background Click Add a new background image Click Select a file from PC Desktop and click Choose File for Phone Image Choose your picture file and click Open Click Save The file is added to the list of possible backgrounds On your phone navigate to Settings gt Basic gt Preferences gt Background On VVX 1500 phones navigate to Menu gt Settings gt Basic gt Preferences gt Background Select your background image The image is displayed as your background Use a USB Flash Drive Before you can set a picture on your USB flash drive as the background picture make sure the picture is on a USB flash drive and is not in a folder on the drive To use a picture on your USB flash drive as the background picture 1 2 Attach a USB flash drive to the USB port on your phone Navigate to Settings gt Features gt Removable Storage Media gt Picture Frame On VVX 1500 phones navigate to Menu gt Features gt Removable Storage Your pictures display one by one Tap the arrow icons to find your picture and tap the Background icon 854 The picture you selected is displayed on the Home and Lines screens Troubleshooting Why is my USB flash drive not displaying on my phone If your phone does not detect the USB flash drive when you attach it to your phone the USB port on your phone may be disabled Contact y
82. your favorites from the Favorites list from the New Call screen or by selecting a favorite on your Home or Lines screen On VVX 1500 phones you can dial a favorite on the Home screen When you add a contact as a favorite the contact is added to your Favorites list and you can call contacts directly from the Favorites list To place a call from your Favorites list 1 Select New Call 2 From the Dialer select Favorites 3 Selecta favorite and select Dial On VVX 500 and 600 phones the call is automatically placed after you select a favorite Call a Favorite from the Home or Lines Screen Contacts you add as favorites display on the Home screen and you can quickly call favorites from the Home screen To place a call to a favorite from the Home or Lines screen Doone of the following On VVX 101 201 300 310 and 400 410 phones press a line key associated with a favorite On VVX 500 and 600 phones press the Home key tap your phone line and tap a favorite Polycom Inc 49 Polycom VVX Business Media Phones User Guide On VVX 1500 phones tap a favorite A call is placed to the favorite automatically Place Calls from Directories You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the New Call screen To call a contact from your directory 1 Doone ofthe following Select Directories Navigate to New Call Directory O
83. zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este VVX 101 201 300 310 400 410 500 600 1500 est conforme com os requisitos essenciais e outras disposic es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta VVX 101 201 300 310 400 410 500 600 1500 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd t mto vyhlasuje Ze VVX 101 201 300 310 400 410 500 600 1500 sp a z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett VVX 101 201 300 310 400 410 500 600 1500 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna VVX 101 201 300 310 400 410 500 600 1500 st r verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG Japan VCCI ORB 7 FAB RRARE CT CORB KERKE CER q6ctt BHgcLco x43 CORBP OVAT LEY aL SABEL WEL CEAENSL SREE tAE T Z Erat HAR SAAB IC Es CIEL URUIRU LTF VCCI B CORB TIAZABRARNRE CT CO XI t ZKEEIRIS CENT DCERE ES SHCOTCEMHWETF COBB de RS au WREBSTSEIPBRKENSECEMPHV ETF VCCI A WARNING Electrical Safety VVX 101 and 201 Phones To avoid el
84. 0 eee 207 Enable and Pair Better Together over Ethernet lille 208 Set Your Phone as Your Primary Audio Device 0 0000 cece eee 209 Using BToE to Manage Calls on Your Phone and Lync client 209 Answer Calls 22 ee ee ee eee 210 PC CANS Sg rc Ah aha Pare owe EG eS NA AE NES Gee Gare ANG em eS 210 Pause and Resume Calls 2 210 Move Call Audio between Your Phone and Computer llus 211 Use Your Phone as Your Primary Audio Device for Your Computer 211 Disable BToE on Your Phone aa 211 Stop BToE on Your Computer sellers 212 Uninstall the Polycom BToE Connector 0 0 0 0 cc ee eee 212 Maintenance Tasks 000 c ec erre 213 Investigate Phone Warnings 0 cc ee rs 213 Remove Warnings 000 cc ee eee teense 213 Restart the Phone za ego d Sue od Hees oe ee Ped BY wey deb eee weird d Guru LA 214 Update the Phone Configuration eee ne eens 214 Test Phone Hardware 3 3 xod o9 RR oe Stes uode dar ta SUE doe So X ER ode cea 214 Clean the Touchscreen eller 215 View Software Details aa 215 Polycom Inc 14 Polycom VVX Business Media Phones User Guide Update the Phone Software 2 aaa 215 Exit the Software Update Notification aaa 216 Update Software Later aaa 216 Postpone Software Updates
85. 0 0 0 0 0c aaa 231 Special Conditions for this User Guide 00 aaa 231 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom Network 232 AE cn pete od oe de he oe ek eld ee ee en eee ee ee ke es 232 PUSWONG 2256 566 beg ee hog AT ssa oe LS SEREPPSEETISSLTRNEETESPMF REM ENSE 232 Operating Ambient Temperatures a 232 Hearing Aid Compatibility HAC llle 233 Waste Electrical and Electronic Equipment WEEE lees 233 Restriction of Hazardous Substances Directive RoHS 233 Polycom lake BACK 2 2 B derer io ire de rn o Ro e Sang ack 3 x edet e MIU Ue Riu 233 Applies to VVX 600 Phones Only 00 0 ccc ee ene 233 Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks Who Should Read this Guide This user guide contains overview information for the Polycom9 VVX 101 201 300 310 400 410 500 600 and 1500 phones the Polycom VVX Camera and the Polycom VVX Expansion Modules This guide is intended for beginning users as well as intermediate and advanced users who want to learn more about their phone features Typographic Conventions A few typographic conventions listed next are used in Polycom guides to distinguish types of in text information Typographic Conventions Convention Description Bold Highlights interface item
86. 0 phones and the keyboard enables you to enter field information using your touchscreen The onscreen keyboard icon E is displayed on screen when data fields are available When a data entry field requires only numbers the onscreen keyboard displays only numbers To access and use the onscreen keyboard 1 Tap the onscreen keyboard icon E options 2 Tap the Mode and Encoding icon and select Abc ABC abc 123 or one of the special character 3 Press your finger on each character you want to enter 4 When you finish tap the Select icon m The following table describes how to enter information using the onscreen keyboard Using the Onscreen Keyboard to Enter Information Task Select an Encoding option title case uppercase lowercase numbers only ASCII Latin Katakana Unicode Cyrillic Enter text Enter uppercase characters Enter lowercase characters Polycom Inc Action Tap the Mode and Encoding icon T and select the Encoding options you want Tap Abc and select the characters you want Tap ABC and select the characters you want Tap abc and select the characters you want 39 Polycom VVX Business Media Phones User Guide Using the Onscreen Keyboard to Enter Information Enter numbers Tap 123 and select the numbers you want Enter special characters Tap ASCII and select the characters you want Exit the onscreen keyboard enter the Tap the Select icon information and update the next field
87. 1 and 1500 phones Check with your system administrator to find out if this feature is available on your phone To update your phone s software When prompted to update software press Reboot to restart the phone and get the latest update View Software Update Information You can view information about the software update before you update your phone To view information about the software update When prompted to update software press Details Update Software Later If you do not want to update your phone software when prompted you can choose to cancel the prompt and update the software at a later time You can press the Dev Updt soft key at any time to update the phone s software To update your phone s software at a later time 1 When prompted to update software press Cancel The Dev Updt soft key is displayed 2 Press the Dev Updt soft key when you re ready to update your phone s software If your phone is inactive for a long period of time the phone automatically reboots and updates the phone software Polycom Inc 217 Troubleshoot Issues This section lists potential issues problems and common difficulties and possible solutions to guide you towards resolving those issues This section includes the following troubleshooting topics e General Phone Issues e Application Issues e Login Issues e GENBAND Address Book Issues e Polycom Desktop Connector Issues e Headset Issues e Recording Issues e Bet
88. 201 300 and 400 Phones 141 View Contact Information on VVX 500 and 600 Phones 141 View the Lync Contact Card for Contact Information 0 0 00 00 ae 141 Change the Privacy Relationship for a Contact 0 00 0 c eee eee 142 Managing BroadSoft UC One Favorites and Contacts 0 0 000s 143 View BroadSoft UC One Contacts Presence Information 143 View BroadSoft UC One Contacts and Favorites eee eee 143 View Favorites in the Contact List aaa 144 View Contacts and Groups aaaea rrr 145 Polycom Inc 10 Polycom VVX Business Media Phones User Guide Search for BroadSoft UC One Contacts cc ene 145 Update Your Presence Status 00 0 cee ee 147 Update Your Lync Presence aaa 147 Update Your Buddy Status ee ee eee 148 Automatically Update Your Buddy Status 0 aaa 148 Access Send and Broadcast Messages 149 Access Voicemail and Video Messages a 149 Remove Message Alert 0 nananana naaa ee eee eens 150 Access Lync Voicemail Messages cc rn 150 Managing Lync Voicemail Messages 0 0 ce ee ee ee 151 Call d CODlAGL s mm e versn AA 151 Delete Voicemail Messages llli 151 Mark Message as Read llle 151 Send Instant Messages cc
89. All Video Calls in Full Screen Mode Polycom Inc 117 Polycom VVX Business Media Phones User Guide Handling a Mixture of Video and Audio Only Calls When you have multiple calls you can easily manage a video call from the Calls screen From the Calls screen you can quickly identify the video call by the video stream that is displayed next to the call details as shown next Video calls on the Calls screen 4 13PM ow 1 3 calls To Lauren Gates 11 59 T I 2e Video call Hold Milton Stone 2082 Pi Audio only Hold Teresa Swift 11 29 calls 2091 Bb End Call Transfer Confrnc If two or more calls are video calls only the active call shows a video stream of the far side All other video calls show a paused grayscale image of the far side If you resume a held video call the held call becomes active and displays an active video stream again Place Audio Only Calls Your system administrator can determine how your phone handles audio and video You can change the settings on your phone to handle audio and video calls in one of the following ways e Video enabled All calls you place or answer are video calls This means that the person you call sees your video on his or her phone and you see video on your phone from the other person on the call e Audio only All calls are audio only and do not display video information Your phone screen does not display video in the Active Call screen and you do not have t
90. B cables from your computer 8 Connect the Ethernet and USB cables on the WNCE2001 to the VVX phone If your VVX phone doesn t have a USB port VVX 300 310 or 400 410 or the USB port is disabled VVX 500 600 or 1500 you can use the power adapter that comes with the Wi Fi adapter to power the unit Note Wi Fi Protected Setup Wi Fi Protected Setup WPS is a simple and secured way to connect a device to an existing network If you have a NETGEAR router this feature is called Push N Connect Look for the symbol on the router to make sure the NETGEAR router supports WPS For non NETGEAR routers refer to the user manual to determine if the router supports WPS Connecting Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone VVX 101 201 and 1500 phones do not support VVX Expansion Modules Check with your system administrator to find out if your phone is set up to support VVX Expansion Modules Polycom Inc 196 Polycom VVX Business Media Phones User Guide Note VVX Expansion Modules not supported in UC Software 5 0 x The VVX Expansion Modules are not supported on VVX phones running UC Software 5 0 x The expansion modules are supported only on VVX phones running UC Software 4 1 6 4 1 7
91. Books Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone View Recent Calls All VVX phones maintain a Recent Calls list that includes missed received and placed calls Each list holds up to 100 entries You can perform the following tasks from the Recent Calls list e Sort order and filter calls By default the list displays all call types with the most recent call displaying first e Remove calls from the list e Selecta call record to view call details e Selecta call record to automatically call a contact To view your Recent Calls list Navigate to Directories Recent Calls On VVX 1500 phones press the Directory key and tap Call Lists Tip Quickly accessing the Recent Calls list on VVX 500 and 600 phones E To quickly access recent calls tap the Recent Calls icon in the status bar Polycom Inc 119 Polycom VVX Business Media Phones User Guide The following icons display next to a call to indicate the call type e CJ Indicates a placed call e LJ Indicates a received call e J Indicates a missed call View Call Details In the Recent Calls list you can view call details edit call details before calling a contact save a contact to your directory and delete call entries To view call details Select Info or tap the Info icon next to a call record
92. Delete one or more characters Drag your finger across the characters to highlight them in yellow and tap the Delete icon 3 Replace characters Highlight the characters you want to replace then enter the new characters Inputing Chinese Characters with PinYin PinYin is a commonly used text input method for Chinese characters The PinYin text input feature on VVX phones uses Nuance XT99 Smart Input to enable you to enter Chinese characters into text fields using the phone s dial pad keys or onscreen keyboard Web Info About the PinYin text input method For more information on the PinYin text input method see the Nuance s XT9 Smart Input web site Using the PinYin Input Widget You can enter Chinese characters in the contact directory corporate directory and browser using the PinYin input widget and the dial pad keys or onscreen keyboard When you select a data field to edit the Pin Yin input widget is automatically displayed when Simplified or Traditional Chinese is set as the displayed language on your phone The following figure shows the PinYin widget on the VVX 1500 phone PinYin input widget in the Contact Directory DEELEXTIEI Enter Chinese Characters with the Dial Pad Keys You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone Polycom Inc 40 Polycom VVX Business Media Phones User Guide To enter Chinese characters using the PinYin widget and the dial pad keys
93. Frame and Adding Personal Photos as Your Background e My Info Portal Gives you access to a variety of information feeds such as sports news weather stock and traffic See the section Enable My Info Portal to enable this feature Your system administrator can also set up your phone so that you can view feeds from the idle screen as well as from the Launch Pad When you view feeds from the Launch Pad or from the idle screen your phone is considered idle and a screen saver is displayed if you have set up a screen saver see Enabling Screen Savers Access the Launch Pad You can access the Launch Pad from the Applications menu To access the Launch Pad Press the Applications key The Launch Pad s main window is displayed Open Applications The Picture Frame and My Info Portal applications are default applications available in the Launch Pad Your administrator can enable additional applications for your phone that can also be available in the Launch Pad To open an application from the Launch Pad Doone of the following Select the Picture Frame icon Select the My Info Portal icon and select the feed you want to view If you haven t enabled the My Info Portal application yet you have to set up an account before you can access the application See Enable My Info Portal Select an additional application to launch For information on using custom applications contact your system administrator Polycom
94. GOVEMING LAW AA due d RR O05 TS ira teh PA 225 Limitations of Liability ccce RR I 6c 225 Polycom Limited Warranty and Limitation Liability eus 225 mec rrr 226 Waranty IEXCIUSIVG usus bike me REDP REIS RC SRS S peewee Dace eat eared EAE 226 Safety Compliance and Disposal Information aa 226 Pale cantes 0 oc hamak NAGAGAMIT ee GG LAWA ADA BDAY ete se eae MAA 226 Class B Digital Device or Peripheral a 221 Class A Digital Device or Peripheral VVX Expansion Modules 221 Polycom Inc 15 Polycom VVX Business Media Phones User Guide Polycom Inc Melee AA 221 Installation Instructions a 221 Plug Acts as Disconnect Device eee 227 Indusiry Canada IG aes usb esci c mmruewqbhE Te ese obec MEE TA DNA ERU 228 Industry Canada IC VVX Expansion Modules lelesn 228 CE and VCGDIMATIK a i322 dui EE mUo8 oe EE n ddr Hodes don Gard ceseaGas dads 228 CE Mark R amp TTE Directive EU only 0 0 cee 228 Japan VC e du oont d oe AA ceo ee es 229 WARNING Electrical Safety 0 0 cc eet eee 229 VVX 101 and 201 Phones 0 rn 229 VYX 300 310 400 and 410 Phones leen 230 VVX 500 and 600 Phones 0 cc hrs 230 VYA T300 PRONES AEn 230 Russian Compliance aaaea een 230 Ukrainian Compliance aa aaa ars 231 New Zealand Telepermit
95. L verb 0rpaHuY4eHHYyH BBIXOARHyIO MOLUHOCTb LPS HOMMHaNbHOe Hanps k eHue 48 B 4 MMHMManbHbil TOK 0 375 A New Zealand Telepermit VVX 300 PTC 220 12 085 VVX 310 PTC 220 12 086 VVX 400 PTC 220 12 087 VVX 410 PTC 220 12 088 VVX 500 PTC 220 11 098 VVX 600 PTC 220 12 058 VVX 1500 PTC 220 08 082 Special Conditions for this User Guide e PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services e Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required Polycom Inc 231 e Software Versions in the Polycom VVX VoIP Desktop Telephones When Used on the
96. Leere 160 Using the Calendar nanna aaa rra 160 Open the Calendar lllelele rh 160 Navigate Day View llle hh 160 Navigate Month View llle rs 161 Display Meeting View leere RR nr 161 Return to Day View 1 ehh 161 Use Meeting Reminders llle hrs 162 Choose a Meeting Reminder Type ccc eens 162 Choose an Alert Tone 0 a 162 Disable Meeting Reminders llle 163 Joining Calendar Meetings aaa 163 Join Meetings from the Calendar llle 163 Join a Meeting from a Meeting Reminder llle 163 Join a Meeting with an Alternate Number aaa 163 Join Lync Meetings from the Calendar 0 aaa 163 Navigating the Browsers 00 ccc eee eee eas 164 View the Idle Browser 2 aa 164 Use the Web Browser rrr 164 Browser Navigation Soft Keys aaa 165 Enter Information into the Browser aa 165 Using the Launch Pad on VVX 1500 Phones lesen 166 Access the Launch Pad cllc 166 Open Applications 2 nn 166 Navigate the Launch Pad a 167 Display the Launch Pad s Main Screen ccc ee ee 167 PAVIA MONONA aa maa Gaman kt dbtete cer eacedawee pate Ge beet Shae ae ie 167 Customize Your Phone 2 00 c eee 168 Set the Language 2c
97. Mobility Impaired Users Accessibility Feature Auto answer feature Dedicated headset jack that enables the auto answer function Touchscreen Large keys Built in speakerphone Adjustable phone stand Polycom Desktop Connector application Polycom Inc Description VVX phones can auto answer calls so you don t have to lift a handset push a button or select a key to answer a call see Answer Calls Automatically If you use a headset you can set up your phone so that all calls use your headset see Use Your Headset for All Calls VVX 500 600 and 1500 phones have large touchscreens that you can select swipe and press to perform phone functions and activate features VVX phones have large keys that are well spaced on the phone console A built in speakerphone allows you to use the phone without having to use a handset or headset VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop see your phone s Quick Start Guide on Polycom Voice Support web page You can use your computer s mouse and keyboard to enter information and navigate screens on your VVX phone see Using the Polycom Desktop Connector 182 Extend Your Phone s Capabilities with Accessories This section includes accessories and applications that you can use to extend your phone s capabilities The following topics are included in this section e Using a Headset with Your Phon
98. P group members can also bridge in on a call on the shared line Additionally all group members can view the status of a call on the shared line on their phones Each line supports up to 21 call appearances This section includes information and instructions on using the following functions e Placing a Call e Answering Calls e Bridging into Active Calls e Make Active Calls Public e Holding or Passing Calls Polycom Inc 96 Polycom VVX Business Media Phones User Guide Placing a Call Any group member can place a call on the shared line When a member places a call on the shared line the other members are notified with a steady red LED light on the line key on members phones Multiple group members can place outgoing calls while a call is in progress on the shared line Answering Calls Any incoming call to the shared line rings on all group members phones simultaneously the call is displayed on all members screens and a green LED light flashes on the line key Any group member can respond to an incoming call to the shared line When a group member answers an incoming call the line key s LED indicator on all phones changes to a steady red light to indicate the call was answered Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second The call s status and the Bridge In soft key display for five seconds Bridging into Active Calls Multiple group members
99. P settings e Local Camera View Full Screen Enables or disables the PIP from displaying when you view video on the full screen The default setting is Enabled Polycom Inc 110 Polycom VVX Business Media Phones User Guide e Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video The default setting is Side by Side You can choose to enable one of these settings gt Side by Side Displays the PIP next to rather than over full screen video gt PIP Displays the PIP over full screen video To change the way the PIP is displayed 1 Navigate to Settings gt Basic gt Video gt Local Camera View For VVX 1500 phones navigate to Menu gt Settings gt Basic gt Video gt Local Camera View 2 From the Local Camera View screen select and adjust the PIP settings 3 Select Save Change How Far Side Video Displays You can adjust the appearance of the far side video so that it displays as one of the following e Normal The video image displays with correct proportions Black bars appear on the top bottom or sides of the area to maintain the correct aspect ratio if the aspect ratio of the received video does not match the display area on your phone The portions of the video that are not being received display as black bars e Full If the received video image is not the same aspect ratio as the phone s display area the video image is stretched to fill the area If the a
100. Postpone Software Updates Instead of updating your software immediately you can choose to postpone the update for a later time You can choose to postpone the software for 15 minutes or up to six hours You can postpone the software update up to three times After the third time the notification is displayed without the Postpone option To postpone the software update 1 When prompted to update your software select Postpone 2 elect one of the time options The notification is removed from the phone screen and is displayed again during the remaining five minutes of the postpone time selected If you do not update the phone s software after the postpone time a notification with a countdown is displayed and the phone automatically reboots and updates the software when the countdown ends Note What if the postponed time ends during an active call If you postpone a software update and the time period you chose ends while you re on an active call a software update notification with a countdown is displayed after the call ends After the countdown ends the phone reboots and updates the software Polycom Inc 216 Polycom VVX Business Media Phones User Guide Update Your Lync Phone Software When you are signed into Lync on your phone you can update your phone with the latest UC Software from the Lync server When a software update is available a notification is displayed on your phone This feature is not available for VVX 10
101. RLA code Disables privacy for an active call on a private shared line e Privacy Release Cancel PRLC code Re enables privacy for an active call on a private shared line When a shared line is configured as private or when privacy is enabled on an active call bridging is disabled and other MADN members cannot barge in on an active call on the shared line Enable Privacy After you enable privacy for an active call on a public shared line you cannot disable privacy for the call You can allow other MADN members to join the active call by transferring the call or initiating a conference call To enable privacy for an active call on a public line During an active call do one of the following Select Transfer and dial the PRV code given to you by your administrator For example dial 97 Select the Privacy soft key if enabled as shown next 2 gt 7 07PM a Line u9928630 0 07 es To 9199928216 Hold End Call Transfer Confrnc Priv A confirmation tone plays and the call is resumed automatically Polycom Inc 88 Polycom VVX Business Media Phones User Guide Disable Privacy Temporarily You can temporarily disable privacy for an active call on a private shared line to allow other MADN members to join the call To temporarily disable privacy on a private shared line 1 During an active call press the PRLA soft key or select Hold and dial the PRLA code given to you by your administrator For example dial
102. Telecom Network gt The VVX 300 and 310 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 400 and 410 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 500 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 600 must be equipped with the software installed during the PTC testing version 4 1 0 xxxx for compliance to be guaranteed Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom Network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit UAE Dealer No 0017133 09 TRA Registered No e VVX 300 ER0104551 13 e VVX 310 ER0104074 13 e VVX 400 ER0104069 13 e VVX 410 ER0104109 13 e VVX 500 ER0082247 12 e VVX 600 ER0102187 13 e VVX 1500 0017802 09 Australia Warning This equipment will not operate when main power fails Warning for all Polycom phones that use handsets With respect to section 5 4 3 11 of the Australian Communications Authority as Telecommunications Technical Standard AS ACIF S004 2006 You should be aware that under certain operating conditio
103. User Guide e Rejecting Calls with Do Not Disturb e Reject Anonymous Calls Note Rejecting calls on shared lines t You cannot reject calls on shared lines You can only silence the ringer Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing Even if you ignore the call and silence the ringer an incoming call notification continues to display on your phone To ignore or silence a call From the Incoming Call screen select Ignore for private lines or Silence for shared lines The Incoming Call screen disappears your phone stops ringing and either the Home or Calls screen is displayed Reject Incoming Calls You can reject a call and send the call directly to voicemail Rejected calls display in the Missed Calls list in your Recent Calls list Rejecting calls is not available for shared lines To reject an incoming call From the Incoming Call screen select Reject The call goes directly to voicemail Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail To reject calls from a contact 1 Navigate to Directories Contact Directory On VVX 1500 phones press the Directory key and select Contact Directory 2 From your Contact Directory select a contact 3 From the Contact Information screen select Edit or on VVX 500 and 600 phones tap the Edit icon Ed 4 From the Edit Contact screen select Auto Reject
104. User Input Idle Timeout or Office Hours Off Hours Idle Timeout is the timeout with the highest value To change timeouts 1 Navigate to Settings Basic Power Saving Timeouts On VVX 1500 phones navigate to Menu Settings Basic Power Saving Timeouts 2 Select Office Hours Idle Timeout and enter the number of minutes the phone should wait during office hours before starting power saving mode Enter a number between 1 minute and 600 minutes The default is 10 minutes 3 Select Off Hours Idle Timeout and enter the number of minutes the phone should wait during off hours before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 1 minute 4 Select User Input Idle Timeout and enter the number of minutes the phone should wait after a key press or screen select before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 10 minutes 5 Select Save Changing Audio Settings You can change the following audio settings for your phone e Change Incoming Call Notifications e Seta Ringtone for Incoming Calls e Seta Ringtone for Individual Contacts e Change the Volume Change Incoming Call Notifications You can choose whether you hear sound effects all phone sounds except call audio from the handset headset speaker or the active audio device you set For example you can configure your phone to ring on your headset instead of the speak
105. X 600 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity 1 CIr11 6013 valid until 27 11 2015 VVX 1500 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity I CII 6855 Valid until 14 10 2017 Polycom Inc 230 Ukrainian Compliance WHCTpyKLIMM MO yCTaHOBKe YcTaHOBKa JON KHa ObiTb BbINONHEHa B NONHOM COOTBeTCTBMM CO BCeMM Ae A CTByIOLLIMMM rocygapcTBEHHbIMM HOpMaMM npoknaakMa kabene pu nuTaHwn o6opynoBaHus no cem Ethernet PoE obopynoBaHMe DOMKHO NOAKNHOYaTbCA TONbKO K ceTAM noggepxusarowjum PoE O6opynoBaHue HENIb34 NOAKNOYaTb K LIENAM nmWeltHelx COOpy eH Bunku B KauecrTBe pa35enMHMTers Po3erka K KOTOPOM nonknrouaercs naHHblii annapar norxkHa ycTaHaBnuBaTbcA BONM3M cooTBeTCTByloujero o6opynoBaHus n Bcerga ObiTb nerko nocrynHoM ANA NOAKNIOYEHMNA nPERVYTIPEHIEHME 3nekrpo6oe3sonacHocTb Bo uw36exaHue nopaxeHus SNEKTPVUYECKMM TOKOM He nrionkniodaltre yenn c ManbiM NO ycnoBuaAM 6esonacHocTM Hanpsxxeuue BCHH K cera crauu renekoncbpepeHuM Llenu HTC lloprei LAN cogepxat yenn BCHH nopte WAN cogepxat yenn HTC Ana HekoTOpbix noproB LAN n WAN UCNONb3ylOTCA pasbembl RJ 45 CoOntogavte ocropoxHocrb Npr nogKknioseknn kabenev HanpsoxeHue nnTaHna DaHHoro nsgenna cocragnser 48 B 0 375 A nocrosHHoro Toka Npn Wcnonb30BaHMM DONONHMTeNbHOrO BHELIHETO UCTOUHMKa MUTAHWA OH DOMKEH ObITb BHeCeH B chuck um U
106. act Managing the Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory However you cannot update your Corporate Directory and your administrator determines which contacts you can see Check with your system administrator to find out if this feature is available on your phone You can do the following in the Corporate Directory e Searching the Corporate Directory e Add Contacts to the Contact Directory Searching the Corporate Directory In the Corporate Directory you can perform a quick or advanced search of contacts Perform a Quick Search A quick search enables you to search for contacts using either their first name last name or by typing a few letters in their name To perform a quick search of the Corporate Directory 1 Navigate to Directories Corporate Directory On VVX 1500 phones press the Directory key and tap Corporate Directory By default a blank search screen is displayed 2 From the Corporate Directory enter the first few characters of the contact s first or last name and select Submit The screen displays a list of contacts starting with the most successful matches 3 Select a contact and select View to view the contact s information Perform an Advanced Search An advanced search enables you to choose to search for contacts by first name last name or phone number To perform an advanced search 1 Navigate to Directories Corporate D
107. act screen select Save Change the Volume You can increase the volume of your ringtone and the audio during a call To change the volume of the ringtone or audio during calls Press one of the Volume keys to increase or decrease the audio Polycom Inc 179 Use Accessibility Features on Your Phone This section provides information for the following accessibility features available on VVX business media phones e Features for Hearing Impaired Users e Features for Vision Impaired and Blind Users e Features for Mobility Impaired Users Features for Hearing Impaired Users The following table lists the accessibility features on VVX business media phones for hearing impaired users Accessibility Features on VVX Business Media Phones for Hearing Impaired Users Accessibility Feature Visual Message Waiting Indicator MWI Adjustable ring tone and volume Adjustable call volume Visual notifications Visual ringing Polycom Inc Description An indicator light on the phone indicates that new messages are waiting Icons on the phone screen also indicate that the phone has new messages You can choose from a variety of ring tones for your phone You can also change the volume of the ringer to suit your needs and choose different ring tones for contacts see Changing Audio Settings If you re in a call you can raise or lower the volume of the voice on the far end and of other phone sounds you hear s
108. acts list or the Contact Directory Save Contacts to Lync Contacts When you save a contact to your Lync Contacts list the contacts name and email address are saved To save a contact to your Lync Contacts 1 Search for your contact 2 Select your contact and select Add to Contacts The contact is saved to your Lync Contacts list Save Contacts to the Contact Directory The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the section Managing the Contact Directory for information on viewing and editing contacts To save a contact to the Contact Directory 1 Search for your contact 2 Select your contact and select View 3 Inthe Contact Information screen select Save Search the Outlook Directory You can search for Microsoft Outlook contacts on your phone This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone To search for Outlook contacts on your phone 1 Navigate to Directories Outlook Search 2 Enter your contacts first or last name If you re using the onscreen keyboard on VVX 500 and 600 phones tap the Okay icon EMI after you have entered your contact s information Your contact and similar contacts are displayed automatically as you type your contact s info
109. all and PIP Displays section If you place a video call on hold the person s video stream stops and is replaced by a paused grayscale image taken just before you held the call as displayed next The person s video stream returns when you resume the call Polycom Inc 116 Polycom VVX Business Media Phones User Guide Held video call 4 98PM es Line 2092 1 call Hold Lauren Gates 3 31 PAN Resume New Call Transfer Confrnc View Video in Full Screen during Calls During a video call you have the option of viewing video on the full screen instead of in the smaller Active Call screen To set your video to display in full screen for all video calls see the section Display All Video Calls in Full Screen Mode To view full screen video Doone of the following gt Tap the Full Screen icon isi gt Tap the video area to view video on the full screen Tap Video and select Full Screen Full screen video displays Call details display at the bottom of the screen along with an icon that you can select to exit full screen mode as displayed next The call details display for five seconds and then disappear To see the details again tap the screen Y To Lauren Gates 2076 Tap to exit full screen mode Tip Can automatically view all video calls in full screen mode You can set up your phone to automatically display all video calls in full screen mode For more information see the section Display
110. alls on your phone You can also initiate an audio conference call from an active call To initiate a conference call 1 Press Meet Now 2 Press Invite and choose the contacts you want to add to the conference from a directory Recent Calls or Favorites 3 Press Invite The Roster screen displays with a list of participants in the conference Initiate an Advanced Conference Call During a Call During an active call on your phone you can add contacts to the call to initiate a conference call To initiate a conference call from an active call 1 During an active call select the Conference soft key The call is held 2 Enter another contact s number or select a contact from the directory or the call lists 3 When the contact answers select the Conference soft key All call participants are added to a conference call Add Contacts to an Advanced Conference Call During a conference call the chairperson the person who initiated the conference call can invite additional contacts to the call To invite contacts to an active conference call 1 During a conference call press Invite 2 Select a contact to join the meeting Polycom Inc 82 Polycom VVX Business Media Phones User Guide Join Calls to an Advanced Conference Call The conference host can join incoming calls to a conference Conference participants cannot add incoming calls to a conference To join an incoming call to a conference call 1 During a c
111. and 5 1 x and later The following features are available on the VVX Color Expansion Modules and VVX Expansion Modules with a paper display e VVX Color Expansion Modules VVX Color Expansion Modules feature an easy to navigate 480x272 LCD display Each color expansion module provides you with 28 line keys and three display pages supporting a total of 84 lines that you can set up as registrations favorites busy lamp field contacts or Microsoft Lync presence contacts You can connect up to three color expansion modules to your phone to support an additional 252 line keys per phone e VVX Expansion Modules VVX Expansion Modules provide you with 40 line keys that you can set up as registrations favorites or busy lamp field contacts You can connect up to three expansion modules to your phone to support an additional 120 line keys per phone View VVX Expansion Module Hardware Features The following figure illustrates the features components and keys available on the VVX Color Expansion Modules The table lists each numbered feature shown in this figure VVX Color Expansion Module features Polycom Inc 197 Polycom VVX Business Media Phones User Guide VVX Color Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number 1 Line Key Selects available line key contacts functions and assignments 2 LED Indicators Indicates a line or busy lamp
112. ard Forward to Delegates Simultaneously Ring Delegates If you have delegates assigned to your line you can enable your delegates phones to simultaneously ring when you receive incoming calls See the section Using Lync Boss Admin for more information on delegates To simultaneously ring your delegates phones for incoming calls Select Forward Simultaneously Ring My Delegates Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact To divert incoming calls from a contact 1 Select Directories Contact Directory On VVX 1500 phones press the Directory key and select Contact Directory 2 From the Contact Directory select a contact On VVX 1500 phones select a contact and tap Edit 3 From the Contact Information screen select Edit or on VVX 500 and 600 phones tap the Edit icon Ed 4 From the Edit Contact screen select Divert Contact and enter a contacts number 5 Select Auto Divert gt Enabled 6 Select Save Initiating and Managing Audio Conference Calls You can initiate an audio conference call with two contacts and hold resume or split a conference call on your VVX phone VVX 101 and 201 phones can manage a maximum of 4 active or held conference calls at a time All other VVX phones can manage a maximum of 12 active or held conference calls at a time However you can have only one active conference call in progress with numerous other conference calls o
113. ardware screen select one of the following Audio Diagnostics Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Brightness Diagnostics VV VV V LED Diagnostics Clean the Touchscreen The touchscreen on VVX 500 600 and 1500 phones requires minor maintenance but you may periodically need to clean the touchscreen Use a clean dry microfiber cloth the kind you would use to clean glass surfaces to wipe the touchscreen Before you clean the screen disable it so you don t activate phone functions while you wipe the touchscreen To clean the touchscreen 1 Navigate to Settings gt Basic gt Screen Clean On VVX 1500 phones navigate to Menu gt Settings gt Basic gt Screen Clean 2 Wipe the screen with a clean dry microfiber cloth 3 Press any key on the phone dial pad to enable the touchscreen again Note What happens if clean the touchscreen but it s still dirty Dampen a soft lint free cloth with an isopropyl alcohol and water solution of 50 50 and then wipe the screen with the cloth Always use the dampened cloth to apply the solution never apply the solution directly to the touchscreen which could seep inside the screen or stain the phone In addition do not use chemicals to clean the touchscreen View Software Details You can view the details for the software version on your phone the latest software update available for your phone and the status of the latest update To view
114. as the following components e Backlight Intensity The brightness of the screen during phone activity and inactivity e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call Backlight Intensity includes the following settings you can choose from e Backlight On The brightness of the screen when there is phone activity e Backlight Idle The brightness of the screen when there is no phone activity e Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities This feature is not available on VVX 101 phones Check with your system administrator to find out if this feature is available on your phone Change the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately and you can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity Polycom Inc 169 Polycom VVX Business Media Phones User Guide you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease To change the backlight intensity 1 Navigate to Settings Basic Backlight Intensity On VVX 1500 phones navigate
115. ate the VVX Expansion Module Directory Card Polycom Inc 200 Polycom VVX Business Media Phones User Guide e Navigate VVX Color Expansion Module Paging e Changing the Backlight Intensity Assigning Busy Lamp Field Contacts Microsoft Lync Contacts and Favorites The default view on your phone screen which is the Lines screen displays line registrations busy lamp field contacts Microsoft Lync presence contacts and favorites Each function occupies a display space on the Lines screen VVX phones support a maximum number of display spaces which are listed in the following table When you reach the maximum number of display spaces on your phone the next function you add is assigned to the first available line on your expansion module Maximum Number of VVX Phone Display Spaces VVX Phone Model Maximum Display Spaces Supported VVX 300 310 6 VVX 400 410 12 VVX 500 12 VVX 600 16 After you fill all the display spaces on your phone and assign functions to all the lines on your Note Additional favorites and Lync contacts display in your Contact Directory expansion module you can find additional favorites or Lync contacts in the Contact Directory Assign Favorites You can assign favorites to line keys on VVX Expansion Modules and automatically call contacts using the line keys on the expansion modules When you assign favorites on your phone favorites are assigned to the next available line key on the expansion module regardless
116. ated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 38A The VVX Camera is USB powered 5VDC 0 54 only VVX 1500 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance VVX 300 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity D Cr1721 6090 valid till 01 March 2016 VVX 310 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity D CIr11 6091 valid till 01 March 2016 VVX 400 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity D CT171 6089 valid till 01 March 2016 VVX 410 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity D CIr11 6092 valid till 01 March 2016 VVX 500 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity D CI11 6854 valid until 14 10 2017 VV
117. ation e Call ControL Determines if call control is handled by the BWA location or by the BroadWorks server To enable BroadWorks Anywhere and add locations 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings 2 Selecta line 3 Select BroadWorks Anywhere and press Add 4 Enter information for the Status Name Primary Number and Alt Number SIP URI fields if applicable 5 Choose the settings you want to enable 6 Press Save Polycom Inc 65 Polycom VVX Business Media Phones User Guide Edit BroadWorks Anywhere Locations After you enable BWA and add locations on your VVX phone you can edit the added BWA locations To edit BWA locations 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings Select a line Select BroadWorks Anywhere and select a location Edit the selection oF N Press Save when you finish editing Disable BWA Locations When you return to the office or want to stop remotely managing your calls you can disable BWA locations To disable a BWA location 1 Select UC One on the Home screen or navigate to Settings gt Features gt UC One Call Settings On VVX 1500 phones navigate to Menu gt Settings gt Features gt UC One Call Setti
118. atus Enabled Add Numbers to Your Simultaneous Ring List You can add up to 10 extensions and phone numbers to the Simultaneous Ring list When you add an extension or a phone number you can choose to enable Answer Confirmation Required which notifies you when a call is answered on one of the added numbers To add numbers to the Simultaneous Ring list 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings Select a line Select Simultaneous Ring Personal Add Enter an extension or phone number O fF O N Select Answer Confirmation Required to receive confirmation that the call was answered 6 Press Save You cannot pick up or barge in on calls answered on another phone The contact who answers the call must transfer the call to your phone or park the call on your line for you to speak with the caller Delete Numbers from the Simultaneous Ring List You can delete a number added to your Simultaneous Ring list at any time Polycom Inc 99 Polycom VVX Business Media Phones User Guide To delete numbers from the Simultaneous Ring list 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings 2 Select a line 3 Select Simultaneous Ring Personal 4 Select the numbers you
119. bered feature shown in this figure VVX Expansion Module with paper display features VVX Expansion Module Hardware Feature Descriptions Reference Number 1 2 Polycom Inc Feature Line key LED Indicators Base Stand Feature Description Selects available line key contacts functions and assignments Indicates a line or busy lamp field contact s status The following lists the LED Indicator behaviors shown on the expansion modules Solid Green Indicates an active call in progress Fast flashing Green Indicates an incoming call Flashing Green Indicates the remote party placed the call on hold Solid Hed Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call Flashing Hed Indicates a held call Hooks into the back of the expansion module to stand up the display 199 Polycom VVX Business Media Phones User Guide VVX Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number 4 Plastic Cover Protects the directory card The directory card is a paper sheet that displays line Overlying numbers busy lamp field contacts favorites and line key functions Directory Card 5 Plastic Cover Helps insert or remove the plastic cover Cut Out Connect VVX Expansion Modules VVX Expansion Modules are powered and signaled by VVX phones and require minimal setup After you connect an expansion module to a VVX phone the module is automatically
120. box is displayed on your computer asking for your Lync login credentials Enter your login credentials in the dialog box The message Better Together Activated is displayed on your phone the BTOE icon mg is displayed on the status bar and the Polycom VVX phone s driver is installed on your computer If prompted choose Skip Searching Windows Update for Drive Polycom VVX Phone is displayed in your list of audio devices in your Lync client Polycom Inc 208 Polycom VVX Business Media Phones User Guide When the same user account is signed into the phone and the Lync client your computer and phone are paired and BToE is activated However when the phone and Lync client are signed into with different user accounts for example when you connect your computer to a shared phone the computer and phone are paired but BToE is not activated If your phone does not pair with your computer see the section Better Together over Ethernet Issues Set Your Phone as Your Primary Audio Device Before you begin using the BToE feature you need to ensure that your Polycom VVX phone is set as your primary audio device in your Lync client on your computer To select Polycom VVX Phone as your primary audio device 1 In your Lync client click the audio device icon as shown next Ld T T aa NG Hi p GROUPS STATUS RELATIONSHIPS NEW ats Online P Away 4 Unknown Ma one s status is unknown P Unavailable Select Your Primary Devi
121. c eee 151 Read Instant Messages celeres 152 Reply to Instant Messages llle 152 Delete Instant Messages 0 RII 152 Broadcasting Messages with Group Paging 0 aa 152 Sending and Receiving Pages ee eee eens 153 Send Fages uu e4 r9 rex eka gTa aaea a E E ees phe esas esas pU OPES 153 Receiving Pages AA PAA 153 Changing Group Paging Settings aa aaae 154 Change the Default Paging Group a 154 Update Paging Group Subscriptions llle 155 Enable Pages to Play during Active Calls 000 0c 155 Broadcasting Messages with Push to Talk 0 llle 155 Sending and Receiving PTT Broadcasts 0 a 156 Send PTT Broadcasts a deux deo REY aem eS oud errem Qux d on vp S ems Sea Gare 4 156 Receiving PTT Broadcasts 0 00 ere 156 Listen to PTT Broadcasts during Active Calls llli 157 Reply to PTT Broadcasts 24 546 eau nde RARE OEC 1309 3E 3E E X380 GG DIGNA a 157 ENO T BAONG sassi san astro ee ao wr E a Ra REOR wo ANA ghee du c ae d 158 Changing PTT Settings 0 0 0 cc rne 158 Change the Default Channel llle 158 Update Channel Subscriptions aaaea 158 Enable PTT Broadcasts to Play During Active Calls sss 159 Polycom Inc Polycom VVX Business Media Phones User Guide Use Applications on Your Phone
122. c40042d8edeeeebu hud denee LAMG rows ee dae Suae ew deaeuewes 168 Set the Time and Date Display 0 0 aa eee 168 Disable the Time and Date Display aaa ee 169 Setting the Backlight Intensity and Timeout aa 169 Change the Backlight Intensity llli 169 Change the Backlight Timeout lllllllllell eens 170 Select a Background Picture 0 0 0 ccc eens 170 Adding Personal Photos as Your Background 0 000 cece ee eee 171 Using the Web Configuration Utility llle 171 Use a USB Flash Drive llli 172 Reset Your Background llle ees 172 Polycom Inc 12 Polycom VVX Business Media Phones User Guide Enable Transparent Line Keys llle rs 173 Enabling Screen Savers ee eee eee ras 173 Enable Screen Savers ee ee ee ee ees 173 Use Personal Photos as Screen Savers a 174 Disable Screen Savers clle essa 175 Use Your Phone as a Digital Picture Frame llllll llle 176 Performing Tasks in the Picture Frame liliis 176 Using Power Saving Mode lees 171 Change Your Office Hours 0 a 171 Change TIMEOUT 178 Changing Audio Settings eee eee eae 178 Change Incoming Call Notifications 0 0 0 0 a 178 oet a Ringtone for Incoming Calls eens 179 Set a Ringtone
123. can bridge into one call if the call is public After a group member bridges into a call the call becomes a bridge call a call between two or more SCAP members and another party Ask your system administrator about the maximum number of participants allowed on a bridge call If the call is private or if bridging is disabled the Bridge In soft key does not display or you cannot bridge into active calls answered by other group members See the section Make Active Calls Public for more information on private calls To bridge in on a call 1 Press and hold the line key with the active call for one second 2 Select Bridge In If enabled a bridge tone plays notifying the other call participants that you are bridging in on the call Leave a Bridge Call Any member in a bridge call can leave the call and the call remains active To leave a bridge call Select the End Call soft key or place the handset in the cradle Your connection to the bridge call is ended and the other call participants remain on the call You can rejoin a bridge call after leaving by pressing the Bridge In soft key again Make Active Calls Public By default all active calls on the shared line are private After a call is answered you can make the call public and enable other SCAP members to bridge into the active call Polycom Inc 97 Polycom VVX Business Media Phones User Guide To make a call public During an active call select Share The
124. ccc hrs 102 Pause and Resume Played Recordings eee eee 103 Stop Playing a Recording 0 cc eee eens 103 Rename a Recording esses eme go cw dU S E eee oY SAS heehee RR wee SA 103 Delete Recordings 2 a 104 MbDreIed cmP P 105 Tips TOE Vid o GANS 105 Using a VVX Camera with VVX 500 and 600 Phones 0 0 0 0 eee eee 106 Control the Lens Angle 0 0 aaa 106 Use the Privacy Shutter aa 106 Status Indicators and Messages for the VVX Camera lus 107 Changing Video Call Settings llli 108 oet the Call Rate for Video Calls 0 0 naana aaa ee eee 108 Stop Video for All Calls lille c 108 Change Video Clarity clle n 109 Changing the Video Call and PIP Displays llle 109 Change How PIP Video Displays 0 000 110 Change How Far Side Video Displays llle 111 Display All Video Calls in Full Screen Mode 0 00 eee eee 112 Place a Video Call on VVX 500 600 and 1500 Phones 0 000000 ee 112 Stop Sending Video eee hrs 112 No Video from the Far Side clelllele es 113 Display Video Calls in Full Screen llle 113 EXIL Full SCreen VIEW 3 cx eol dm i DADA BALI DEAD RU UR oes Ae ANAK RR ed 114 Swap Video P
125. ce 3 Handset Polycom VVX Phone a PC Mic and Speakers four computer s default setup 2 Select Polycom VVX Phone as your primary device Using BToE to Manage Calls on Your Phone and Lync client After your VVX phone is paired with your computer you can answer and place audio and video calls with your Lync contacts on your phone and in the Lync client on your computer You can hold and resume audio calls and pause and resume video calls on your VVX phone BToE enables you to communicate with Lync contacts using your Lync client while providing you with quality audio through your VVX phone You can use any VVX phone as your primary audio device for all Lync calls even if you are not signed into Lync on the phone When you connect a VVX phone that is registered to another user to your computer the phone acts as a speakerphone for all audio and video calls initiated in the Lync client on your computer You can only have a video call between you and one other person Calls with three or more people are audio only Polycom Inc 209 Polycom VVX Business Media Phones User Guide Answer When you Note How do use my VVX phone for playing audio from media on my computer If you want to route audio from media that uses the computer s speakers such as from web videos or media players you must manually change the computer s default audio speaker device to use Polycom VVX Phone See the section Use Your Phone as Your Primary Audio Dev
126. choose to display only missed received or placed calls Or you can choose to display all call types the default To sort Recent Call entries by call type 1 Select Type or tap the Filter icon M 2 Choose Missed Calls Received Calls or Placed Calls Note About filtered call lists You cannot save your filtered call list results If you filter your Recent Calls list so that only a certain call type displays the next time you display the list all call types display in the default filter View Recent Lync Calls When your phone is registered with the Lync Server you can view a list of placed received and missed Lync calls on your phone in the Recent Calls list in the Lync client on the Conversations tab or in Microsoft Outlook in the Conversation History folder The last 99 Lync calls display in the Recent Calls list on your phone If you delete or move call entries on your phone if enabled the changes are made on the phone only If you delete call entries in the Lync client the changes are made on the phone and in the Lync client To view your recent calls list in the Lync client Click the Conversations icon 9 View Recent Lync Calls in Outlook Missed Lync calls display in your Inbox folder in Outlook To view your Lync recent calls list in Outlook n Outlook click Conversation History A list of recent Lync calls display Troubleshooting My Lync conversations do not display in my Outlook Conversat
127. cluded in this section Tips for Video Calls Using a VVX Camera with VVX 500 and 600 Phones Changing Video Call Settings Place a Video Call on VVX 500 600 and 1500 Phones Managing Video Calls without a VVX Camera on VVX 500 and 600 Phones Place Audio Only Calls Tips for Video Calls Use these tips when you re in a video call Check your video image to make sure it s clear bright and sharp For information on adjusting camera settings see Change Video Clarity Avoid bright lights or windows behind you If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Changing Video Call Settings Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Pastels and muted colors look best on the screen Use natural gestures and speak in a natural tone without shouting Pause between sentences to allow for possible audio delay During a conference call mute your microphone when not speaking Avoid tapping or rustling papers near the microphone Web Info Video conferencing etiquette For more tips on proper video conferencing etiquette see Polycom s The Etiquette of Video Conferencing and Telepresence Polycom Inc 105 Polycom VVX Business Media Phones User Guide Using a VVX Camera with VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone you can transmit video to contacts d
128. coding and select one of the language options Enter a character Press a dial pad key repeatedly to view the character options and stop when the character you want to enter is displayed in the field Wait one second and enter the next character Enter a number Select Encoding or Mode and select 123 or press a dial pad key repeatedly to enter the number that displays on that key Polycom Inc 38 Polycom VVX Business Media Phones User Guide Using the Dial pad Keys to Enter Information Enter a special character Enter a space Delete one or more characters Select Encoding and select Abc ABC or abc Press the 1 O asterisk or pound key one or more times to enter one of the following special characters key VQ 1 e key amp 96 e O0key 2 0 key gt lt You cannot access special characters when you are in numerical 123 mode Select Encoding and select one of the alphabetic Abc ABC or abc Press the 0 key You cannot enter a space when you are in numerical 123 mode Use the arrow keys to position the cursor to the right of the character or drag your finger across the characters until the cursor is positioned to the right of the character s you want to delete Press the Delete key press the Backspace lt lt soft key or tap the Delete soft key 3 Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX 500 600 and 150
129. com VVX Business Media Phones User Guide Retrieve Calls The status message and the Call Park icon continue to display on the phone until the parked call is either retrieved ignored or the parked caller ends the call If a parked call is not answered after a period of time which is set by your system administrator the call is returned to the parker the person who parked the call If the parker answers the returned call the parked call is removed from the parked extension If the parker rejects the returned call the parked call remains on the parked extension until the call is returned to the parker and answered or the parked caller ends the call To retrieve a parked call 1 Press and hold the line key with the parked call The Park Info soft key is displayed 2 Press the Park Info soft key The Parked Call screen is displayed as shown next From Micah Garnett 3604 Ignore Retrieve Exit 3 Press Retrieve Retrieve a Parked Call on Another Phone You can also retrieve a parked call from any phone within your network To retrieve a parked call from any phone Press New Call and dial 88 and the extension the call was parked on For example dial 884144 When a parked call is retrieved by a contact monitoring your line the Call Park icon P and status message is removed from the line Ignore Parked Calls You can choose to ignore a parked call instead of retrieving the call Ignoring the parked call
130. contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the section Managing the Contact Directory for information on viewing and editing contacts To add a contact to your Contact Directory 1 From the Corporate Directory search for a contact 2 From the search results select the contact and select View 3 From the Contact Information screen select Save Search the Lync Directory The Microsoft Lync Address Book Service ABS enables you to search for Lync and Microsoft Outlook contacts in the Lync Directory view a contact s information and presence status call contacts from the directory search results and save contacts to your Contact Directory This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Polycom Inc 125 Polycom VVX Business Media Phones User Guide To search the Lync Directory 1 Select Lync Search on the Home screen or navigate to Directories Lync Directory A search screen is displayed 2 Enter your contact s name If you re using the onscreen keyboard on VVX 500 and 600 phones tap the Okay icon Ed The Lync Directory displays your contact and similar contacts as you type your contact s name Saving Contacts from the Lync Directory You can add contacts from the Lync Directory to your Lync Cont
131. contacts place and manage conference calls manage calls on shared lines and perform server dependent tasks This section includes the following topics e Placing and Answering Audio Calls e Holding and Resuming Calls e Parking and Retrieving Calls e Managing Multiple Calls e Managing Calls Remotely e Ignoring or Rejecting Incoming Calls e Redirecting Incoming Calls e Initiating and Managing Audio Conference Calls e Initiating and Managing Lync Conference Calls e Initiating and Managing Alcatel Lucent Advanced Conferences e Working with Shared Lines e Using GENBAND s Multiple Appearance Directory Number Single Call Appearance e Using Lync Boss Admin e Using Alcatel Lucent Shared Call Appearance e Create a Personal Ring Group with BroadSoft UC One Simultaneous Ring e Recording Calls on VVX 500 600 and 1500 Phones Placing and Answering Audio Calls VVX 101 and 201 phones can manage a maximum of 8 active incoming and held audio calls at a time VVX 300 400 500 600 and 1500 phones can manage a maximum of 24 active incoming and held audio calls at a time However you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones Additionally your system administrator can set up your phone to have up to six lines with unique extension numbers or the same extension number as other lines on your network This section includes the following topics e Placing Audio Calls e Redial a Number
132. d Polycom Inc 226 e This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Class A Digital Device or Peripheral VVX Expansion Modules Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are desi
133. d above the soft keys A maximum of 50 contacts are available for viewing at one time Troubleshooting Errors when accessing the BroadSoft Directory If the BroadSoft Directory cannot be reached the message Server Unavailable is displayed Contact your system administrator Perform an Advanced Search An advanced search enables you to choose to search for contacts by first name last name or phone number To perform an advanced search 1 Navigate to Directories BroadSoft Directory A search screen is displayed Polycom Inc 127 Polycom VVX Business Media Phones User Guide 2 Select Advanced Search in the BroadSoft Directory The Advanced Search screen is displayed 3 In the Advanced Search screen choose to search for a contact by first name last name or a contact number 4 Enter your search criteria and select Submit Your search results is displayed 5 Choose your contact A contact details screen is displayed as shown next id Sara Walker I ZA Work 216677888961 X 8961 Mobile S989 123456 Add to local directory Add BroadSoft Contacts to the Contact Directory After you find your BroadSoft contact you can add the contact to your Contact Directory on your phone The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the
134. d status You can hold a call privately on a shared line using the Private Hold feature which places the call on hold and displays the line as busy on the other phones on the shared line Contact your system administrator to find out if this feature is available on your phone When the Private Hold feature is enabled the Pvt Hold soft key is displayed and you can hold a call privately transfer a call or initiate a conference call without notifying others on the shared line of the call s held state To hold a call privately on a shared line During a call press More Pvt Hold The call is held on your phone and the line shows as busy on the other shared line users phones When you hold a call privately other users on the shared line cannot resume or pick up the call However users on the shared line can barge in on privately held calls In order to allow other users to resume the call you have to publicly hold the call by pressing the Hold key or soft key When Private Hold is enabled you can also transfer a call or initiate a conference call without the other shared line users being notified of the call s status When you press the Transfer or Conference soft key on the shared line the call is held privately If you press Hold before you transfer a call or initiate a conference the other users on the shared line are notified of the call s held status oee the sections Transferring Calls and Initiate Conference Calls for more info
135. de Any MADN member can respond to an incoming call to the shared line When a MADN member answers an incoming call the LED indicator on the line key for all phones changes to a steady red light to indicate the call was answered Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second The call s status and the Barge In soft key display for five seconds If bridging is disabled and privacy is enabled for the shared line you cannot barge in on active calls answered by other MADN members Barge In on an Active Call After a call is answered any group member can barge in on the active call on a public shared line which becomes a bridge call a call between two or more MADN members and another party Ask your system administrator about the maximum number of participants allowed on a bridge call To barge in on an active call 1 Press and hold the corresponding line key for the shared line for one second 2 Select the Barge In soft key as shown next and lift the handset AJ Line u9928630 1 remote call From 9199928630 To sip 9199928216 Barge In A bridge tone plays notifying the other call participants that you are barging in on the call Leave a Bridge Call Any member in a bridge call can leave the call and the call remains active To leave a bridge call Select the End Call soft key or place the handset in the cradle Your connection
136. details for the software on your phone Navigate to Settings 5 Status Software Update For VVX 1500 phones navigate to Menu Settings Status Software Update Update the Phone Software You can update the software on your phone when a new software version is available When new software is available a notification is displayed on your phone and you have the option to update your software postpone the software update or exit the notification Polycom Inc 215 Polycom VVX Business Media Phones User Guide When the software update notification is displayed on your phone you can choose to update your phone s software at that time To update your phone s software When prompted to update your software select Update The phone reboots and the software is updated on the phone Exit the Software Update Notification When the software update notification is displayed you also have the option to exit the notification without choosing to update or postpone the software To exit the software update notification When prompted to update your software select Exit When you exit the notification the SWUpdate soft key is displayed on the Lines screen Update Software Later If you exit the software update you can press the SWUpdate soft key to update your phone s software at any time after you exit the software update notification To update your phone s software later Press the SWUpdate soft key
137. displayed in the Active Call screen is displayed in the PIP location When you swap video so that your video is displayed in the Active Call screen rather than in the PIP the message Local camera is displayed next to your video as shown next Polycom Inc 114 Polycom VVX Business Media Phones User Guide Swapped video screens Far side HD 7 Local camera Indicates that the near side is in the call window T Transfer Confrnc Near side you To swap where video is displayed During a video call do one of the following gt Tap Video gt Swap gt Tap the PIP Handling Video and Audio Calls When you have multiple calls you can easily manage a video call from the Calls screen In the Calls screen on VVX 500 and 600 phones you can identify the video call by the video stream that is displayed next to the call s details On VVX 1500 phones the active video call is displayed on the Active Call screen and all held calls display above the soft keys When two or more calls are video calls only the active call displays video On VVX 500 and 600 phones all other video calls show a paused grayscale image of the far side taken just before the call was held as displayed next When you resume a held video call the held call becomes active and displays video Multiple video calls on the Calls screen on the VVX 600 phone MG uh 4 13 PM gt Hb Line 2092 To Lauren Gates 59 UT ISO Active vide
138. does not ring Polycom Inc 45 Polycom VVX Business Media Phones User Guide To lock your phone 1 Navigate to Settings Basic Lock Phone For VVX 1500 phones select Menu Settings Basic Lock Phone 2 From the Lock Phone screen select Allow ringing when locked the default setting if you want your phone to ring when you have an incoming call When you choose this option you can answer a call by entering your password 3 Select Lock Your phone is locked p Tip A quick way to lock your phone A You can quickly lock your phone by selecting the Lock soft key When you do this you cannot choose how to handle incoming calls Your phone uses the default setting or the last setting selected Unlock Your Phone You can unlock your phone using your user password To unlock your phone 1 Select Unlock 2 Enter your user password and select Enter The phone unlocks Change Your User Password You can change your user password at any time To change your user password 1 Navigate to Settings Advanced For VVX 1500 phones navigate to Menu Settings Advanced 2 Enter your password and select Enter 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your old and new password information and select Enter Polycom Inc 46 Audio Calls VVX phones enable you to place and answer SIP and H 323 calls ignore incoming calls from all or individual
139. don t restart your phone Instead see the section Update the Phone Configuration To restart the phone 1 Navigate to Settings Basic Restart Phone On VVX 1500 phones navigate to Menu Settings Basic Restart Phone A confirmation message is displayed 2 Select Yes The restart process begins and the process ends when the Home screen is displayed Update the Phone Configuration Your system administrator may ask you to update your phone configuration which you can do without restarting your phone To update your phone s configuration 1 Navigate to Settings Basic Update Configuration On VVX 1500 phones navigate to Menu Settings Basic Update Configuration A confirmation message is displayed 2 Select Yes The configuration is updated Your phone may restart depending on the phone settings that have changed Test Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware You can test your phone s microphones speaker handset third party headset if connected keypad mappings touchscreen and LEDs See your system administrator for instructions on how to perform these tests To test your phone hardware 1 Navigate to Settings Status Diagnostics Test Hardware On VVX 1500 phones navigate to Menu Status Diagnostics Test Hardware Polycom Inc 214 Polycom VVX Business Media Phones User Guide 2 From the Test H
140. e e Hold a participant e Remove a participant from the conference e Listinformation about a participant such as the participant s name number and call details including whether the call is muted held or is video enabled This feature is not available for VVX 101 and 201 phones Check with your system administrator to find out if this feature is available on your phone To manage a participant in a conference call Initiate a conference call Select Manage If you re in the Calls screen highlight the conference first Select the participant you want to manage A O N LA Do one of the following Select Far Mute to mute the participant The muted participant can hear everyone but no one can hear the muted participant Select Hold to hold the participant The held participant cannot hear anyone and no one can hear the held participant Select Remove to remove the participant from the conference end the conference call and create an active call between you and the participant still in the call Select Information to view information about the participant s call status When you select Information a screen is displayed listing the person s information as shown next Participant Info 1 Name Lauren Gates Number 2076 Line 1 MediaFlow Send Receive Audio Rx Codec G 722 1C Audio Tx Codec G 722 1C Hold No Held No Far Mute No 10 Video Capable Na 11 Active Video No 2 3 4 zy 6
141. e e Using the Polycom Desktop Connector e Connecting a Netgear Wi Fi Adapter to Your Phone e Connecting Polycom VVX Expansion Modules to Your Phone e Connecting to Lync on Your Phone using Better Together over Ethernet Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Using a Headset with Your Phone You can connect an analog or USB headset to your VVX phone and use the headset to place and answer calls handle all calls using a headset and use electronic hookswitch EHS You can also pair and connect a Bluetooth headset with your VVX 600 phone See Feature Profile 37477 Using Headsets with Polycom Phones for a list of compatible headsets This section includes the following topics on using headsets e Connecting a Headset e Use Your Headset for All Calls e Using Electronic Hookswitch e Disconnect Your Headset e Using Bluetooth Headsets with Your VVX 600 Phone Note Features available on your headset For information on your headset s features as well as how to sync your headset with your phone see your headset s documentation Connecting a Headset For setup information on how to connect a headset to your phone see the Quick Start Guide for your phone on the Business Media Phones Support page Polycom Inc 183 Polycom VVX Business Media Phones User Guide Your phone doe
142. e you ll need to scan for the device add it and connect it again Polycom Inc 187 Polycom VVX Business Media Phones User Guide To disconnect and remove your headset 1 Navigate to Settings Basic Bluetooth Settings Manage BT Headsets 2 From the Manage BT Headsets screen select your headset and select Disconnect Your headset remains paired to your phone but is no longer connected 3 Select your headset and select Remove Your headset is removed from the list and is no longer paired or connected with your phone Tip How to quickly connect and disconnect your headset LY You can quickly disconnect your headset by turning your headset off When you turn it off the message Headset removed is displayed When you turn your headset back on the headset is connected again Using the Polycom Desktop Connector The Polycom Desktop Connector PDC enables you to use your computer mouse and keyboard to navigate and enter information on your phone The PDC is compatible with any language your phone and computer supports Contact your system administrator to find out if your phone supports the PDC This feature is not available on VVX 101 and 201 phones Check with your system administrator to find out if this feature is available on your phone Setting Up and Enabling the Polycom Desktop Connector Before you can enable and use the PDC you need to download the PDC application from the Polycom Voice Applications website in
143. e Not in an Active Call When you receive a page and you are not in an active call the page immediately plays regardless of the paging priority While a page plays you can Polycom Inc 153 Polycom VVX Business Media Phones User Guide e Hold the page e Endthe page This ends the page at your phone only e Place a new call Listen to Pages during Active Calls How you handle a page when you are in an active call depends on the page priority and whether your phone is set up to receive a page when you are in an active call The following occurs when you receive a page during a call e When your phone is set up to receive Normal pages during active calls the page immediately plays and you hear audio from both the active call and the page e When your phone is not set up to receive Normal pages during active calls the page is displayed as a Pending page e When the page is a Priority or Emergency page the page immediately plays You hear audio from the active call and the page To listen to a page during a call Doone ofthe following gt For pages that play automatically during a call hold the call to hear only the page ForPending pages select Accept or hold the call When you adjust the volume of a non emergency page your phone uses the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page Changing Group Paging Settings Thi
144. e Use H 323 Protocol to Place Audio Calls Polycom Inc 47 Polycom VVX Business Media Phones User Guide Answer Audio Calls owitch among the Handset Headset and Speakerphone Mute and Unmute Audio End Audio Calls Placing Audio Calls You can place audio calls on your phone and you have the option to use the handset the speakerphone or a headset You can place calls in numerous ways This section includes the following topics on placing calls Place Calls from the Dialer Place an International Call Place Calls from Recent Call Lists Place Calls to Favorites Place Calls from Directories Place Calls from a Locked or Logged Out Phone Place an Intercom Call Place a Call from a VVX Expansion Module Place a Call with a Hidden Number Place Calls from the Dialer The Dialer enables you to enter a number to place a call and displays a list of previously placed calls As you enter numbers the Dialer displays a list of similar numbers in your directory Select a match to automatically enter the number To place a call from the Dialer 1 Do one of the following Start typing a phone number gt Press a line key Pick up the handset or press the Speakerphone key or Headset key Select New Call Enter a number or select a recent contact On VVX 500 600 and 1500 phones tap the onscreen keyboard icon G3 to use the onscreen dial pad to enter numbers On VVX 101 201 300 310 400 410 and 1500 phone
145. e as your primary audio device for your computer To set your phone as the default audio device for your computer 1 On your computer click Start Control Panel 2 Inthe Control Panel click Hardware and Sound gt Sound 3 Click Polycom VVX Phone and click Set Default 4 Click OK Any audio from music or videos plays on your VVX phone and the PC Audio screen is displayed as shown next PC Audio Pause New Call Disable BToE on Your Phone You can disable the BToE feature on your phone and unpair your phone and computer When you disable BToE you can no longer use the feature on your Polycom phone and Lync client on your computer Polycom Inc 211 Polycom VVX Business Media Phones User Guide To disable BToE Doone of the following Navigate to Settings Features BTOE and press Disabled Disconnect the Ethernet cable from the PC port on your phone BToE is disabled on your phone and you can no longer use the BToE feature Stop BToE on Your Computer You can stop the Polycom BToE Connector at any time When you stop the application you can no longer use the BToE functions on your Polycom phone and computer To stop the Polycom BToE Connector Right click in the system tray and select Exit The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature Uninstall the Polycom BToE Connector You can uninstall the Polycom BToE Connector at any time No
146. e calls through an optionally connected headset The key glows green when headset mode is selected Holds an active call or resumes a held call Enables hands free communication during calls The key glows green when speakerphone mode is selected Cancels ringing and directs incoming calls to your mailbox The key glows red when activated Enables you to connect a headset to the phone Enables you to connect a USB flash drive to display pictures on your phone and to record and play back calls Mutes audio transmission locally during calls and conferences The key glows red when activated Adjust the volume of the handset headset speaker and ringer Enables connection with another party for a conference Deletes data displayed on the screen Dials your most recently called contact 28 Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions 21 Arrow keys Enable you to scroll through lists highlight items and scroll through active and inactive calls The Left and Right arrow keys enable you to enable and disable fields scroll through values for a field and position the cursor within text to update the text The Left arrow key also enables you to return to a previous menu 22 Messages key Enables you to access and manage instant voice and video messages 23 Directory key Enables you to access the Contact and Corporate directories as well as call lists 24 Message LED Flashes red w
147. e ee ee eee 19 Managing Lync Conference Participants llle 79 Muting Conference Participants a na aaa aa a 79 Demote or Promote Conference Participants 0 0 0 0 eee 80 Enable and Disable Conference Announcements len 80 Remove Conference Participants ee ees 81 Lock and Unlock a Conference Call ccc eee 81 Initiating and Managing Alcatel Lucent Advanced Conferences 82 Initiate an Advanced Conference Call nananana anana ccc tee 82 Initiate an Advanced Conference Call During a Call Lus 82 Add Contacts to an Advanced Conference Call 0 0 0 82 Join Calls to an Advanced Conference Call a 83 Join Two Calls into an Advanced Conference Call lilius 83 Polycom Inc Polycom VVX Business Media Phones User Guide Viewing a Roster of Conference Participants llle 83 Exit the Roster na KAMA KANA BANA ee og So KA meme dake edd we ee eos were E 83 Return to the Roster a 83 Managing Advanced Conference Participants ee eee 84 Muting Conference Participants ccc eee 84 Remove Conference Participants 0 0 ee eee 84 Working with Shared Lines cc eee eee eee ees 84 Viewing Missed and Received Calls on Shared Lines eee 85 Hold Calls Privately on Shared Lines
148. e near side in the PIP iF Md y T F New Call Messages Directories Forward rs a M oO WwW Ff Settings Applications Calendar When youre in a call with a person that has video enabled your video is displayed in the PIP and the person you re talking with the far side is displayed in the Active Call screen Call window with PIP and far side video You can customize how and where you see your PIP video and the far side video For example you can swap the windows in which the video is displayed or even start and stop the transmission of your video The following sections show you how to customize video on your phone 3 Note The way far side video is displayed on your phone may vary Depending on the phone or system that is sending video black bars might appear on the top bottom or sides of the video image This occurs because the aspect ratio of the video received does not match the display area on your phone and the portions of the video that are not being received display as black bars If the received video matches your phone s display area the received video fills the screen If black bars display you can remove them by selecting cropped video screen mode see Change How Far Side Video Displays Change How PIP Video Displays You can update the way the PIP is displayed when you re in full screen mode when you view the far side or when you view your video on the full screen You can change the following PI
149. e other participants in the conference remain in the call However your system administrator can set up your phone so that all connections terminate when you end a conference call To end a conference call During a conference call select End Call Hold Conference Calls When you place a conference call on hold you place all conference participants on hold To place one conference participant on hold see the section Manage Conference Call Participants To place a conference call on hold Select Hold If you re in the Calls screen highlight the conference first Resume Conference Calls Resuming a held conference call enables all participants to hear the audio of everyone on the call To resume a held conference call Select Resume Split Conference Calls When you split a conference you end the conference call and place the other two people on hold You can split an active or held conference call After you split a conference call you can resume one of the held calls To split a conference call During a conference call select the Split soft key The conference call ends and the two participants are held in two separate calls Manage Conference Call Participants If your system administrator enables the Conference Management feature on your phone you can manage conference call participants in the following ways e Mute a participant Polycom Inc 75 Polycom VVX Business Media Phones User Guid
150. e screen or press a key on your phone your status changes to Available again To enable your phone to automatically change your status when you re away 1 Navigate to Settings gt Basic gt Preferences gt Presence gt Idle Timeout On VVX 1500 phones navigate to Menu gt Settings gt Basic gt Preferences gt Presence gt Idle Timeout 2 From the Idle Timeout screen enable an Office Hours and Off Hours timeout and enter the number of minutes your phone should be idle before your status changes to Away For steps on how to set your office hours see the section Change Your Office Hours Polycom Inc 148 Access Send and Broadcast Messages You can send broadcast and access a variety of audio verbal video and written messages on VVX phones This section includes the following topics e Access Voicemail and Video Messages e Access Lync Voicemail Messages e Send Instant Messages e Broadcasting Messages with Group Paging e Broadcasting Messages with Push to Talk Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones However only VVX 1500 phones support video messages Contact your system administrator to find out if your phone supports video messages Note Set or change your voic
151. e tab fits into the slot on the handset Provides ringer and speakerphone audio output Enable you to select context sensitive keys that display along the bottom of the screen Transfers an active call to a contact Enable you to enter numbers letters and special characters You can also use the dial pad keys to select menu items that have index numbers 23 Polycom VVX Business Media Phones User Guide VVX 400 and 410 Hardware Feature Descriptions 7 8 Polycom Inc Messages key Hold key Microphone Volume keys Mute key Speakerphone key Headset key Navigation key Select key Home key Line keys Screen Message Waiting Indicator Enables you to access and manage instant and voice messages Holds an active call or resumes a held call Transmits audio to other phones Adjust the volume of the handset headset speaker and ringer Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Scrolls through information or options displayed on the phone s screen Selects a field of displayed data Displays the Home screen from other screens and displays the Lines and Calls screens from the Home screen
152. ect Edit to compose a custom message and enter your message 6 Select Send Read Instant Messages Instant messages display in the order they are received with the first message received displaying first To read instant messages 1 From the Home screen navigate to Messages Instant Message On VVX 1500 phones press the Message key and select Instant Messages 2 If you have multiple lines on your phone select a line The first message received is displayed 3 Select the Next or Previous soft key to read additional messages if available Reply to Instant Messages After you read an instant message on your phone you can send a reply to the message To reply to instant messages 1 From the Instant Messages screen select the Reply soft key 2 Enter a message and select Send Delete Instant Messages You can choose to delete older instant messages from your phone To delete instant messages Select a message and select the Delete soft key Broadcasting Messages with Group Paging Group Paging enables you to make pages one way audio announcements to contacts subscribed to a page group Your administrator can enable your phone to operate in a broadcast mode called Group Paging mode In this mode you can broadcast one way announcements to a specified group of phones called a Paging Group Your system administrator can define up to 25 paging groups Your system administrator can assign a label to each group to identify
153. ectric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Polycom Inc 229 This product is rated 12Vdc 0 5A When used with the optional external power supply MU08 6120050 xx or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 12V min 0 5A VVX 300 310 400 and 410 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 25A When used with the optional external power supply PSA15A 480PV or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 25A VVX 500 and 600 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables These products are rated 48Vdc 0 375A When used with the optional external power supply PSC 18U 480 or similar r
154. ed you must enter a user password before answering the call See the section Answer Calls on a Locked Phone Answer a Call Whenin a Call When you are in an active call and an incoming call arrives on the same or a different line a call waiting tone beeps and the Incoming Call screen is displayed To answer an incoming call during a call Select Answer The active call is placed on hold and the incoming call becomes active If you don t answer the call within 10 seconds the Incoming Call screen disappears and either the Calls screen is displayed Polycom Inc 54 Polycom VVX Business Media Phones User Guide Answering Calls on Shared Lines Incoming calls to a shared line causes all registered phones to ring and the call can be answered on any of the phones When you or another person answers the incoming call a green indicator light is displayed on the line key on all phones for the shared line You can also choose to ignore the incoming call by selecting Silence The phone stops ringing and the visual notification continues to display giving you the option to answer the call Answer Calls Automatically You can set up your phone to automatically answer calls using the Auto Answer feature When this feature is enabled your phone automatically answers all incoming calls using the speakerphone Your system administrator sets how many times your phone rings before the call is automatically answered When Auto Answer
155. ed by your system administrator Ask your system administrator if your phone supports any of the applications discussed in this section which includes the following topics e Using the Calendar e Navigating the Browsers e Using the Launch Pad on VVX 1500 Phones Using the Calendar When your VVX phone is configured to connect to Microsoft Exchange Server you can view and join meetings scheduled in your Microsoft Outlook application from your phone This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Open the Calendar You can access the calendar on your phone to view and join your meetings for the day To open the calendar Select Calendar from the Home screen or navigate to Settings Features Calendar The calendar displays your meetings for the day which is Day view Troubleshooting Why doesn t the calendar display If you select Calendar and the Calendar does not display it is possible your login credentials are incorrect or the Calendar is not connected See the section Application Issues for more information Navigate Day View In Day view you can see your scheduled meetings for the day and you can navigate to a previous or upcoming day To navigate Day view Doone of the following gt To view the previous day select Previous or tap the Left facing arrow gt To view an upcoming day select Next o
156. ed with the GENBAND server you can use the Multiple Appearance Directory Number Single Call Appearance MADN SCA feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number MADN group System administrators assign members to MADN groups which can have a maximum of 32 members Check with your system administrator to find out if this feature is available on your phone Any MADN group member can place answer hold resume or barge in on a call on a shared line Additionally all group members can view the status of a call on the shared line on their phones This section includes information and instructions on using the following MADN SCA functions e Placing a Call e Answering Calls e Barge In on an Active Call e Resume Held Calls e Enabling Privacy Placing a Call Any MADN member can place a call on the shared line When a member places a call on the shared line the other members are notified with a steady red LED light on the line key of the members phones Only one call at a time can be active on the shared line If a call is placed to the shared line with an active call in place the incoming call is sent to voicemail Answering Calls Any incoming call to the shared line rings on all group members phones simultaneously the call is displayed on all members screens and a green LED light flashes on the line s line key Polycom Inc 86 Polycom VVX Business Media Phones User Gui
157. ee Change the Volume Indicators on the phone screen such as flashing bars or icons let you know when calls are incoming or outgoing or if a call is active or held Indicators can also indicate phone status and if certain features are activated see Understanding Phone Icons and Status Indicators Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls contact your system administrator 180 Polycom VVX Business Media Phones User Guide Accessibility Features on VVX Business Media Phones for Hearing Impaired Users Electronic hookswitch support Headset Memory Mode Hearing Aid Compatible HAC handsets TTY support If you use a headset that supports electronic hookswitch EHS you can use the controls on your headset to answer and end calls In addition you may be able to mute calls and control volume from your headset see Enable Electronic Hookswitch If you use a headset you can set up your phone so that all calls use your headset see Use Your Headset for All Calls All VVX handsets are Hearing Aid Compatible HAC and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 compliant to ADA Section 508 Recommendations Subpart B 1194 23 VVX phones support commercial TTY devices such as Ultratec Superprint In addition VVX phones provide acoustic coupled TTY support Features for Vision Impaired and Blind User
158. egates aa 73 Divert Calls to a Contact 0 0 ee eee eens 73 Initiating and Managing Audio Conference Calls 0 0c ee 73 Tips for Conference Calls eee eee ene 14 Initiate Conference Calls ee eee eens 14 Join Calls to Create a Conference Call a 74 End Conference Calls 2 aaa 15 Hold Conference Calls 6600s ddp x s DRAG WOH GREE SEH EROR ew EUR ERO WADA NAGA 15 Resume Conference Calls 0 0 0 0 ee rs 75 Split Conference Calls hs 15 Manage Conference Call Participants n nananana aaa ee eee 75 Initiating and Managing Lync Conference Calls 0 0 aa 76 Initiating a Lync Conference Call ee ene TT Initiate a Lync Conference on Your Phone 0 000 cee ee eee 77 Initiate a Conference Call in the Lync Client naana aaa 77 Initiating a Group Conference Call anaana naana aaa eens 77 Initiate a Group Conference Call on Your Phone 0000 eee eee 77 Initiate a Group Conference Call in the Lync Client 0 78 Initiate a Conference Call during a Lync Call llle 78 Add Contacts to a Lync Conference Call 0 0 0 aaa 78 Send Contacts Active Conference Information 0 00000 eee eee 78 Viewing a Roster of Lync Conference Participants 0 0 0 0 cee eee eee 79 Exit the Roster eee eee 19 Return to the Roster c
159. email greeting Contact your system administrator or service provider for information on setting or changing your voicemail greeting Your phone indicates when you have new voicemail and video messages in the following ways e The Message icon on the Home screen displays the number of new messages you have e A Message icon with the number of messages is displayed in the status bar e The Message icon is displayed next to the phone line on the Lines screen e Aredflashing Message Waiting Indicator located at the top right of your phone e An audible alert To access voicemail and video messages 1 From the Home screen navigate to Messages Message Center On VVX 1500 phones press the Message key and select Message Center 2 If you have multiple lines on your phone select the line that has the new message 3 From the Messages screen select Connect and follow the prompts to access your messages Polycom Inc 149 Polycom VVX Business Media Phones User Guide ma Note Accessing voicemail remotely Contact your system administrator or service provider for information on remotely accessing your voicemail Remove Message Alert If you are not ready to listen to your messages when you receive new messages you can temporarily remove the message alert To temporarily remove a message alert From the Home screen navigate to Messages Message Center and select Clear On VVX 1500 phones press the Message key All message indica
160. ement This portable device with its antenna complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment To maintain compliance this transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC registration number M72 VVX600 This device complies with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone Certification Number IC 1849C VV X600 Polycom Inc 233
161. emory 2 From the Headset Memory Mode screen select Enabled 3 Press the headset key twice The headset key flashes to indicate that Headset Memory Mode is now activated All calls placed or answered on your phone use your headset automatically Troubleshooting Why do I hear an echo when I use my headset for calls If you or your contacts experience audio or echo issues during calls such as feedback of your voice or of their own voice you need to enable echo cancellation on your phone View the section Troubleshoot Audio and Echo Issues for more information Reactivate Headset Memory Mode owitching to the speakerphone or the handset deactivates Headset Memory Mode To reactivate Headset Memory Mode Press the headset key twice Polycom Inc 184 Polycom VVX Business Media Phones User Guide Using Electronic Hookswitch When you use a headset that supports electronic hookswitch EHS you can place answer and end calls by using the controls on your headset To use EHS you need a headset that includes a serial control interface in addition to the standard analog headset jack RJ 9 interface The serial control interface requires an EHS adapter that you can purchase from your headset manufacturer Headsets that support EHS include a base unit that connects to your phone The headset connects to the base unit wirelessly which enables you to use your headset even if you re some distance away from your phone Typically
162. equent calls until you select a different protocol 3 Enter your contact s H 323 URL name For example VVX1500 2100 100 100 100 For dual protocol phones the protocol is displayed next to all call IDs including the call IDs for conference call participants and calls on hold Select a Protocol for Placing Calls Automatically Your system administrator can set up your phone so that you can enable it to automatically select the protocol to use for all calls To automatically select a protocol for placing calls 1 Tap New Call 2 Inthe Dialer tap Use Auto to enable your phone to automatically select the protocol to use Your phone uses the selected protocol for all subsequent calls until you select a different protocol When you place calls from call lists or directories your phone automatically chooses the protocol to use based on the information in the call list or directory When you add a contact to your Contact Directory you can specify the protocol the contact uses to handle calls This enables your phone to automatically use the correct protocol when you dial the contact See the section Managing the Contact Directory for information on adding contacts Answer Audio Calls When you receive an incoming call on your phone you can choose to answer the call in various ways This section includes the following topics on answering calls e Answer Calls in the Incoming Call Screen e Answer Calls from the Calls Screen e Answer a Call Whe
163. er Polycom Inc 25 Polycom VVX Business Media Phones User Guide VVX 500 and 600 Hardware Feature Descriptions 7 8 10 11 12 13 Polycom Inc Mute key Speakerphone key Headset key Touchscreen Home key Message Waiting Indicator USB port Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Enables you to select items and navigate menus on the touch sensitive screen Tap the screen to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left Displays the Home screen from other screens and displays the Lines and Calls screens from the Home screen Flashes red to indicate when you have new messages Enables you to attach a USB flash drive a USB headset or a VVX Camera 26 Polycom VVX Business Media Phones User Guide VVX 1500 Phone Hardware The following figure displays the hardware features on the VVX 1500 business media phone The table lists each numbered feature shown in this figure VVX 1500 hardware features E 5 1 9 ug ENEMIES gg s 8 EHE 4 QO a 22 2 le
164. er By default you hear all sound effects from the speaker Polycom Inc 178 Polycom VVX Business Media Phones User Guide To change your incoming call notifications 1 Navigate to Settings Basic Preferences Audible Ringer On VVX 1500 phones navigate to Menu Settings Basic Preferences Audible Ringer 2 From the Audible Ringer screen select a location to hear sound effects Set a Ringtone for Incoming Calls A simple way to personalize your phone is to change your phone s ringtone You can pick unique ringtones for the different lines on your phone The default ringtone is Low Trill To select an incoming call ringtone for your phone or a line 1 Navigate to Settings Basic Ring Type On VVX 1500 phones navigate to Menu Settings Basic Ring Type 2 When there are multiple lines on your phone select a line 3 From the Ring Type screen select a ringtone 4 Select Play or tap the Play icon to hear the ringtone Set a Ringtone for Individual Contacts You can select unique ringtones for various contacts in your directory This helps you quickly identify callers as your phone rings To select a ringtone for a contact 1 From your Contact Directory select a contact From the Contact Information screen select Edit or tap the Edit icon Eg From the Edit Contact screen select Ring Type and select a ringtone Select Play or tap the Play icon to hear the ringtone oF N From the Edit Cont
165. er when another person places you on hold the recording continues e During an active call pause your recording before answering incoming calls All incoming calls you answer after you start recording are also recorded in the same file For example on June 22 2012 at 11 22 a m you answer a call from person A During your call with person A you answer calls from person B and person C All three calls are recorded in the same file Record a Call You can record all active calls on your phone You cannot record calls when there are no connected calls on your phone when you place a new call to transfer a call or initiate a conference or when you have an incoming call Make sure to inform your contacts on the call before you begin recording Polycom Inc 100 Polycom VVX Business Media Phones User Guide To record a call During an active call select Record Start An R is displayed on the USB icon and the message Recording in progress is displayed in the status bar Note that some tones made on your contact s phone are recorded When you press while recording your audio is muted and only other participants audio in the call are recorded Note Managing a call while you re recording You can hold end transfer or set up a conference call while you record or while a recording is paused To manage a call during a recording select Back and choose the task you want to perform To see the Recording soft keys again
166. er want to forward your calls To disable call forwarding 1 Select Forward 2 f your phone has multiple lines select a line 3 From the Forwarding Type Select screen select your forwarding type and select Disable Forwarding Incoming Lync Calls When your phone is registered with Lync Server you have more options for forwarding calls This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone You can forward all Lync calls to your line in the following ways e Forward Lync Calls to a Contact e Forward Calls to Voicemail e Simultaneously Ring a Group of Contacts e Forward Calls to Delegates e Simultaneously Ring Delegates Polycom Inc 11 Polycom VVX Business Media Phones User Guide Note Forward to Voicemail option not available when voicemail is disabled The Forward to Voicemail option is available only when voicemail is enabled If voicemail is disabled on your phone you cannot select the Forward to Voicemail option Forward Lync Calls to a Contact You can set up your phone to forward all your Lync calls to one of your Lync contacts To forward all Lync calls to a contact 1 Select Forward Forward to a Contact 2 Enter a contacts number A scrolling message showing that you have forwarded all incoming calls to your contact is displayed on your phone Forward Calls to Voicemail When you are signed into Lync on you
167. er your account information select Sign Up You can now access the My Info Portal applications and view the information feeds If your system administrator has set up My Info Portal to display on your idle screen you can also see information feeds from the idle screen Polycom Inc 167 Customize Your Phone This section explains how to customize your phone so that it is unique to you Basic customizations include changing the time and date format and updating the screen brightness You can also set up a screen saver or use your phone as a digital picture frame This section includes the following topics e Set the Language e Set the Time and Date Display e Setting the Backlight Intensity and Timeout e Select a Background Picture e Enable Transparent Line Keys e Enabling Screen Savers e Use Your Phone as a Digital Picture Frame e Using Power Saving Mode e Changing Audio Settings Set the Language Your phone supports several languages that you can choose to display Check with your system administrator to find out which languages are supported on your phone To change the language 1 Navigate to Settings Basic Preferences Language On VVX 1500 phones navigate to Menu Settings Basic Preferences Language 2 From the Language screen select a language The language on your phone updates automatically Set the Time and Date Display The time and date display in the status bar When your phone cannot obtain a
168. ew person joins the conference Presenters can choose to enable or disable announcements during a Lync conference call To enable or disable conference announcements During a conference call press Ena Anc to enable announcements or Dis Anc to disable announcements Polycom Inc 80 Polycom VVX Business Media Phones User Guide Remove Conference Participants A presenter can remove any participant excluding the conference host from the conference call To remove conference participants nthe Roster screen select a participant and select Remove A notification is displayed on the participant s phone informing him or her that the presenter has removed them from the conference Lock and Unlock a Conference Call Presenters can lock a conference call to prevent other people from joining the conference call without a presenter s approval When a conference is unlocked anyone on the network can join a conference call automatically with the conference dial in number and PIN When the conference is locked a contact must wait for the main presenter the person who initiated the conference call to admit the contact to the meeting To lock and unlock a conference 1 During an active conference press Lock The conference is locked and anyone that tries to join the call must be admitted by the main presenter 2 Press Unlock to enable people to join the conference The conference is unlocked and anyone can join the confe
169. field contact s status The following lists the LED Indicator behaviors shown on the expansion modules e Solid Green Indicates an active call in progress e Fast Flashing Green Indicates an incoming call e Flashing Green Indicates the remote party placed the call on hold e Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call e Flashing Red Indicates a held call e Flashing Green and Red Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call 3 Page Keys Navigates between pages on the expansion module 4 Base Stand Hooks into the back of the expansion module to stand up the display 5 LED Page Indicates a page s status Indicators e Fast Flashing Green Indicates an incoming call on a page not currently displayed Press the page key with the fast flashing green LED indicator to view the contact with an incoming call e Slow Flashing Green Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call e Solid Red Indicates the current page displayed 6 Color Display Displays line numbers busy lamp field contacts Microsoft Lync presence contacts and favorites Polycom Inc 198 Polycom VVX Business Media Phones User Guide The next figure illustrates the features components and keys available on the VVX Expansion Modules with a paper display The table lists each num
170. for Individual Contacts 0 ccc ee eee 179 Change the Volume cerea 179 Use Accessibility Features on Your Phone 180 Features for Hearing Impaired Users ee ee ee 180 Features for Vision Impaired and Blind Users 0 aa 181 Features for Mobility Impaired Users aa 182 Extend Your Phone s Capabilities with Accessories 183 Using a Headset with Your Phone 22 eee ene 183 Connecting a Headset eee ees 183 Use Your Headset for All Calls 2 2 0 0 a 184 Reactivate Headset Memory Mode eee eae 184 Using Electronic Hookswitch 0 nananana aaaea a 185 Setting the Headset Base Unit Options aa 185 Enable Electronic Hookswitch 0 0 0 ccc ee eee 185 Using Electronic Hookswitch 0 0 0 cc ene 186 Disconnect Your Headset aaa 186 Using Bluetooth Headsets with Your VVX 600 Phone ee eee 186 Enable Bluetooth and Connect a Headset 0 a 186 Managing Calls with Your Bluetooth Headset 0 AA 187 Disconnect and Remove Your Bluetooth Headset 000005 187 Using the Polycom Desktop Connector 2 aaa 188 Setting Up and Enabling the Polycom Desktop Connector Ls L 188 Use the Direct Method lllllllllellellelr 188 Using the Indirect Method lll
171. form a simple search of the Global Address Book 1 Navigate to Directories Global Address Book On VVX 1500 phones press the Directory key and select Global Address Book A search screen is displayed 2 Enter your search criteria and select Submit The search results display with a list of contacts that match your search criteria Perform an Advanced Search An advanced search enables you to choose to search for contacts by first name last name or phone number To perform an advanced search of the Global Address Book 1 Navigate to Directories Global Address Book On VVX 1500 phones press the Directory key and select Global Address Book A search screen is displayed 2 Inthe Global Address Book screen select AdvFind 3 Select a search option and select Next You can choose to search by a contacts last name first name or phone number 4 Enter your search criteria and press Next Your search results display with the contacts name and phone number Save a Contact If you want to modify a GAB contacts information you need to save the contact to the Contact Directory or the Personal Address Book if enabled To save contacts to the Contact Directory or Personal Address Book 1 After you find your contact select View 2 Inthe Edit Contact screen select Save The contact is saved to the Contact Directory or your Personal Address Book When you save a contact from the GAB to the Contact Directory or PAB you can modify
172. formation and instructions on using the following Lync Boss Admin functions e Assign Delegates e Seta Ringtone for Boss Calls e Editthe Delegates Group e Managing Calls on the Boss s Line e Join Conference Calls Assign Delegates You can assign up to 25 delegates to your line using your Lync client however you cannot assign yourself as a delegate to a boss s line You can have delegates and be a delegate for another boss s line and you can assign your bosses as delegates for your line Polycom Inc 89 Polycom VVX Business Media Phones User Guide Delegates can be assigned to multiple bosses lines depending on the number of line keys available on their VVX phone If all available line keys have been assigned to boss contacts additional contacts are not shown on the phone s screen For example Bob can be a delegate for Alice Anna Ken and Jim because he has four line keys available on his phone To assign delegates 1 In your Lync client click the Settings icon 7 and select Tools gt Call Forwarding Settings 2 Select Simultaneously Ring My Delegates as shown next Lyne Options General Cal forwarding Personal 3 Turn off call forwarding Learn Mora Pawang a Calls wil ring you at work and not be forwarded My Picture dag Forward my calls to Seer Phones Calls will be forwarded immediately and not ring your work number Ringtones and Sounds N SA Simultaneously ring My Delegates Audie Dev
173. g an active call To make a conference call on your phone you need to disable BToE To disable BToE press the BTOE soft key and press Disable Pause and Resume Calls When you are signed into your phone and the Lync client with different user accounts you can pause active audio and video Lync calls on your phone However when you pause an audio or video call on your phone the call remains active in the Lync client on your computer Polycom nc 210 Polycom VVX Business Media Phones User Guide To pause and resume a Lync audio or video call 1 Select Pause on your phone The audio or video call is paused on your phone but not in the Lync client on your computer 2 Press Resume on your phone Move Call Audio between Your Phone and Computer During an active Lync call you can move the call audio from your phone to your computer or from your computer to your phone To move call audio between the Lync client and the phone 1 During an active call in the Lync client click Devices icon O 2 Click Devices and do one of the following Click Handset to move the call audio from your computer to your phone Click PC Mic and Speakers to move the call audio from your phone to your computer Use Your Phone as Your Primary Audio Device for Your Computer In addition to the audio from Lync calls playing on your phone you can also have the audio from media such as music or web videos play on your VVX phone by setting your phon
174. genden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme VVX 101 201 300 310 400 410 500 600 1500 vastavust direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele English Hereby Polycom UK Ltd declares that this VVX 101 201 300 310 400 410 500 600 1500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el VVX 101 201300 310 400 410 500 600 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnvikrj Greek ME THN IAPOYZA Polycom UK Ltd AHAONEI OTI VVX 101 201 300 310 400 410 500 600 1500 2YMMOP ONETAI lFIPO2 TI OYZIOAEIZ ANAITH2EI2 KAI TI2 AOINE2 2XETIKE2 AIATA El2 TH OAHTIA2 1999 5 EK Francais French Par la pr sente Polycom UK Ltd d clare que l appareil VVX 101 201 300 310 400 410 500 600 1500 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo VVX 101 201 300 310 400 410 500 600 1500 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Polycom Inc 228 slenska Icelandic H r
175. gned to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Polycom Inc 227 La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilemen
176. hannel To subscribe to additional PTT channels 1 Navigate to Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration PTT Push to Talk 2 From the PTT Channel Configuration screen select Channel Subscriptions 3 From the Channel Subscriptions screen select the channel you want to subscribe to and select Yes Polycom Inc 158 Polycom VVX Business Media Phones User Guide Enable PTT Broadcasts to Play During Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast The default setting is disabled by default and when disabled your phone does not play broadcasts while you are in a call but holds them in a Pending state instead When you enable the Accept While Busy setting a PTT broadcast interrupts active calls and you hear the audio of the call and the broadcast To enable PTT broadcasts during an active call 1 Navigate to Settings Basic Preferences Paging PTT Configuration PTT Push to Talk On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration PTT Push to Talk 2 From the PTT Channel Configuration screen select Accept While Busy and select Enable Polycom Inc 159 Use Applications on Your Phone VVX phones can support optional applications configur
177. haracter from the recommendation area Repeat preceding steps until entry is complete Polycom Inc 41 Log Into and Lock Your Phone Polycom VVX phones enable you to lock your phone log in to your phone with login credentials and sign in to Microsoft Lync or BroadSoft UC One This section includes the following topics e Log Into Your Phone e Log Into a Visitor Desk Phone e Sign Into Lync on Your Phone e Sign In Using Your BroadSoft UC One Credentials e Locking Your Phone If your system administrator has set up user credentials for your phone you can view your personal phone settings from any phone that is part of your organization You can log in to a phone by entering your user ID and password and access your contact directory speed dials and phone settings Contact your system administrator for your user credentials When you change phone settings while logged in to another phone the settings are saved and displayed the next time you log in to your phone Note Placing a call from a logged out phone When a phone is logged out you can use the phone to place emergency calls and calls to other pre determined phone numbers Pre determined numbers are set up by your system administrator For information on how to place authorized calls see Place Calls from a Locked or Logged Out Phone Log Into Your Phone Depending on how your system administrator set up the user login feature you may need to log in to a phone bef
178. hat either firmware sync complete or upgrade failed Indicates that your camera is ready to use Indicates that your camera is ready to use However your phone is not enabled to send and receive video Contact your system administrator to enable video calls Indicates that the camera firmware sync is finished and your camera is in the process of rebooting Indicates that your camera is ready to use for your next video call Indicates that your camera is ready to use 107 Polycom VVX Business Media Phones User Guide VVX Camera Messages VVX Camera attached Contact administrator to enable Indicates that your camera is ready to use However video your phone isn t enabled to send and receive video Contact your system administrator to enable video calls VVX Camera attached Video available when next idle Indicates that your camera is ready to use for your next video call VVX Camera removed Indicates that you have detached your camera from your phone VVX Camera is not connected Indicates that a VVX Camera is not attached to your phone but you are accessing a feature or function that requires that the camera be attached Changing Video Call Settings When you update video settings you change the way all video calls display on your VVX 500 600 or 1500 phone If you update settings during a call the new settings apply to the next call and not the current call You can update the following video settings
179. he option to send video If the person you call sends video you do not see them e Video and Audio You have the option to choose a call mode either video or audio only If this option is set up on your phone you can choose the call mode on a call by call basis as well as choose a mode to apply to all the calls you place To choose audio only for all your calls 1 Navigate to Settings Basic Video Video Call Settings On VVX 1500 phones navigate to Menu Settings Basic Video Video Call Settings 2 From the Video Call Settings screen select Default Call Mode and select Audio Only The mode you choose applies to your next call and all subsequent calls Placing audio only calls applies to SIP calls only This feature is not available for H 323 calls See the section Use H 323 Protocol to Place Audio Calls for more information Polycom Inc 118 Manage Call Lists and Directories All VVX phones support a Recent Calls list a Contact Directory and a Corporate Directory The phones can also support a Lync Directory a BroadSoft Directory and the GENBAND Address Books depending on your server and if enabled by your system administrator This section describes each of these in the following topics e View Recent Calls e Managing the Contact Directory e Managing the Corporate Directory e Search the Lync Directory e Search the Outlook Directory e Searching the BroadSoft Directory e Managing the GENBAND Address
180. hen you have new messages when the phone is in power saving Indicator mode and when the software is loading on your phone 25 Privacy Covers and uncovers the camera Shutter Secure Your Phone with the Security Slot The security slot is located on the top left or right side of the phone and is indicated by a padlock fp symbol See the hardware figure for your phone in the View Your Phone Keys and Hardware section for the location of the security slot on your phone By fastening one end of a universal security cable to a stationary object such as a desk or table and the other end to the security slot available on Polycom VVX phones you can prevent your phone from being stolen or otherwise removed Contact the universal security cable manufacturer directly for more information on securing your phone Navigating Your Phone Interface Your VVX phone has phone icons status indicators and phone screens to help you navigate your phone interface and understand important information on the state of your phone The following topics describe how to navigate your phone s interface e Understanding Phone Screens e Understanding Phone Icons and Status Indicators Understanding Phone Screens VVX phones have four screens that display on the phones e Home Screen Displays your messages settings and information all VVX phones e Calls Screen Displays all active and held calls on your line VVX 101 201 300 310 400 410 500 and 600 phones
181. i 189 Disable the Polycom Desktop Connector a 191 Polycom Inc 13 Polycom VVX Business Media Phones User Guide Using the Polycom Desktop Connector aaa aaa 191 Access Your Phone Screens 0 000 ce eee eee eee 191 Using Keyboard Shortcuts to Perform Tasks on Your Phone 192 Enter Text in a Different Language 0 ccc ee 194 Connecting a Netgear Wi Fi Adapter to Your Phone 00 aa 195 Connect the Wi Fi Adapter ccc ee eens 195 Connecting Polycom VVX Expansion Modules to Your Phone Ls 196 View VVX Expansion Module Hardware Features eee eee 197 Connect VVX Expansion Modules llle 200 Connect Additional Expansion Modules 0 00 lille 200 Using VVX Expansion Modules lesen 200 Assigning Busy Lamp Field Contacts Microsoft Lync Contacts and Favorites 201 Generate the VVX Expansion Module Directory Card 202 Navigate VVX Color Expansion Module Paging aaaea anaa 203 Changing the Backlight Intensity llle 205 Connecting to Lync on Your Phone using Better Together over Ethernet 206 Installing the Polycom Better Together over Ethernet Connector 206 Find Your Operating System Version aaaea 206 Download the Polycom BToE Connector a 206 Install the Polycom BToE Connector 2 00
182. ice Videp Device Cals vill ring you at work and also ring another phone or person 3 Inthe Call Forwarding Delegates dialog box click Add to add contacts as delegates for your calls 4 Inthe Choose a Delegate dialog box select the contact you want to add as a delegate and click Ok The contacts you add as delegates display in the Call Forwarding Delegates dialog box shown next Call Forwarding Delegates im m Delegates can schedule Lync Meetings make calls and receive calls if the box is checked on your behalf Receive Calls Delegate fe Michelle Dubois iv Marie Jones iv Betty Cooper Add Remove Ring your delegates after this many seconds 0 at the same time o ew jJ 5 Click OK when you have finished assigning contacts as delegates oimultaneous ringing is enabled for all assigned delegates If the boss s line receives an incoming call both the boss and delegate s phones ring You can choose to change when your delegates phones ring in the Call Forwarding Delegates dialog box When you assign delegates to your line your phone displays a notification that you have added a contact as a delegate and a scrolling message Simultaneous Ringing is activated is displayed in the status bar When you are added as a delegate a notification is displayed on your phone and in the Lync client and the boss icon M is displayed on the boss s line The boss icon changes
183. ice for Your Computer Calls are signed into the Lync client and the connected phone with the same account the way you answer calls is different than if the Lync client and the connected phone are signed in with different accounts To answer an incoming call Doone of the following Place C If signed in with the same user accounts press the Answer soft key on your phone or click Answer in the Lync client If signed in with different user accounts and the incoming call is for the account signed into Lync click Answer in the Lync client The call is displayed on your VVX phone and in the Lync client the PC audio icon r is displayed next to the Lync call and the audio for the call is played through the phone s speakerphone If signed in with different user accounts and the incoming call is for the account signed into the phone press the Answer soft key on the phone The call is displayed on the phone only alls You can place calls to Lync contacts in the Lync client and on your phone To place a call from your Lync client Choose a contact and select Call Note Conference calling not available on VVX phones with BToE enabled You cannot make conference calls and the Conference and Join soft keys do not display on your BToE enabled phone running UC software 5 x x However you can make conference calls using your Lync client To make a conference call in your Lync client add a participant durin
184. ields aa 37 Enter Information Using the Dial Pad 0 0 ccc ene 38 Enter Information Using the Onscreen Keyboard 00 0000 eee ee eee 39 Inputing Chinese Characters with PINYIN 0 0 0 0c cece ee ees 40 Using the PinYin Input Widget 0 0 0 ce ee eee 40 Log Into and Lock Your Phone ees 42 L g Into YoUr PRONG 15e cu eemtin cde ie Pea eed eg pe VUE boa deme sea be dome nee 42 Log Out of Your Phone 0 0 0 cc rrr 43 Change Your Password seen 43 Log Into a Visitor Desk Phone 0 0 00 ccc an 43 Log Out of a Visitor Desk Phone 0 0 ccc ees 44 Sign Into Lync on Your Phone 2 eer rans 44 Polycom Inc Polycom VVX Business Media Phones User Guide SOOU OL LUNG TITLE 44 Sign In Using Your BroadSoft UC One Credentials 0 a 45 Locking Your Phone 22 45 LOCK VOU PRONG AAO 45 Untock YOUR IPNOMG s uu nudes ode code eke scm demon hoe onn gern dee ee eu ees 46 Change Your User Password eee eee ees 46 Audio CANS ERAP AA AA PAPA 47 Placing and Answering Audio Calls 00 eee ees 47 a clelae Audio Calls Pn 48 Place Calls from the Dialer llle 48 Place an International Call aaa 49 Place Calls from Recent Call Lists 0 aaa 49 Place Calls to Favorites aa 49 Place Calls from
185. ime is 15 minutes 4 Select Type and select either Default or Idle Browser 5 Press Save You can stop the screen saver at any time by pressing any key or touching the screen When your phone is idle again for a specified period of time the screen saver starts again Use Personal Photos as Screen Savers On VVX 500 600 and 1500 phones you can enable your phone to display your personal photos as a screen saver To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone See the sectionView Your Phone Keys and Hardware for the location of the USB port on your phone Web Info Supported USB flash drives For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for Polycom Phones The pictures you use must have the following file type and size properties e File type BMP JPEG or PNG e Maximum size 9999 x 9999 pixels The phone can only display the photos as your screen saver when the USB flash drive is attached to the phone To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder 2 Attach the USB flash drive to your phone The USB icon is displayed on the status bar 3 Navigate to Settings Basic Preferences Picture Frame On VVX 1500 phones navigate to Menu Settings Basic Prefe
186. iness Media Phones User Guide 4 Press Yes to confirm that you want to dial all contacts in the group Each contact in the group is called one at a time Initiate a Group Conference Call in the Lync Client When you initiate a group conference call in Lync the call displays in the Lync client and on your phone To initiate a conference call with a group in the Lync client 1 Right click a group and click Start a Conference Call 2 Click Lync Call The call window is displayed with all of the invited contacts Initiate a Conference Call during a Lync Call During a Lync call on your phone you can add contacts to the call to initiate a conference call To initiate a conference call during an active Lync call 1 Press Conference and select a contact 2 Press Invite to add additional contacts to the conference call Note Initiating conference calls with video You cannot initiate a Lync conference call with video on VVX phones If you are in an active video call when you initiate a conference call the video call ends and an audio only conference call is established Add Contacts to a Lync Conference Call During a conference call all participants can invite additional contacts to the call To invite contacts to an active conference call 1 During a conference call press Invite 2 Select a contact to join the meeting An alert tone is played when the contact has joined the conference Send Contacts Active Conference
187. ing call Active conference Placed call Received call Missed call Favorite Do Not Disturb enabled Phone Icons on VVX 400 and 410 Phones Icon Description Q Registered line OS Unregistered line Placing a call Polycom Inc Icon gt O O00 0 nx kaL DB Description Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled New message Presence status Available Presence status Busy or In a Call Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information Description Phone warning Login credentials invalid Shared line 34 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 400 and 410 Phones Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call New message Active conference Presence status Available ka 4 s e e Placed call Presence status Busy or In a Call Received call Presence status Away Missed call Presence status Do Not Disturb Favorite Presence status Offline Do Not Disturb enabled Presence status No information BEDOOB Ra amp Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Icon Description Status indicators in Lines screen A flashing red bar indicates held calls A green bar indicates an active call
188. ings are saved and the Basic screen is displayed 4 Onthe PDC Configuration screen select Reconnect 5 Adialog box is displayed on your phone screen asking if you wish to share your remote keyboard and mouse Select Yes 6 Adialog box is displayed asking you to specify your phone s position Specify whether your phone is to the left or right of your computer monitor 7 Adialog box is displayed on your computer asking to allow remote control of your phone Click OK to complete the setup process The PDC icon turns red shown next indicating that you have successfully enabled the PDC program a 4 tg e o E e m Customize po eal Using the Indirect Method If your phone and computer are connected through a switch use the indirect method to enable the PDC This method requires you to find your computer s IP address and manually enter your computer access credentials Find Your Computer s IP Address You can find your computer s IP address using the Command Prompt To find your computer s IP address 1 Click Start gt All Programs gt Accessories gt Command Prompt Polycom Inc 189 Polycom VVX Business Media Phones User Guide 2 3 In the Command Prompt type ipconfig and press Enter Note your server address on the IPv4 Address line as shown next EB Administrator C Windows system32 cmd exe Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DHS Suffix Lin
189. into text boxes and scroll through web pages There are scrolling indicators on the screen that indicate your position on the web page When you open the Web Browser a toolbar with navigation and editing soft keys is displayed for three seconds along the bottom of the screen as shown next You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser Polycom Inc 164 Polycom VVX Business Media Phones User Guide To view the Web Browser From the Home screen select Applications On VVX 1500 phone press the Applications key Browser Navigation Soft Keys The navigation soft keys in the Web Browser enable you to view previous web pages refresh the current page return to the browser s Home page or return to your phone s Home screen The following table lists the navigation soft keys that display in the Web Browser Navigating the Web Browser Icon Action Returns to the previous web page Refreshes the current web page EN Stops refreshing Returns to the browser s home page ES Displays the toolbar permanently so it does not hide every three seconds When the toolbar is permanently enabled the icon changes to MESE Enables the toolbar to hide every three seconds To display a hidden toolbar you have to press the touchscreen until the toolbar displays VVX 500 600 and 1500 phones EB Returns to the phone s Home screen Enter Info
190. ion History If you do not see your most recent Lync conversations listed in the Conversation History menu of your Outlook client in your Lync client navigate to Options Tools Options Personal and check Save call logs in my emails Conversation History folder Polycom Inc 121 Polycom VVX Business Media Phones User Guide Managing the Contact Directory You can store a large number of contacts in your phone s Contact Directory Contact your administrator for the exact number of contacts available on your phone You can perform the following tasks in your Contact Directory e Search for Contacts e Adda Contact to the Contact Directory e View Contact Information e Update a Contact s Information e Delete a Contact Search for Contacts In the Contact Directory you can enter a search criteria to find your desired contact To search for a contact 1 Navigate to Directories Contact Directory On VVX 1500 phones press the Directory key and tap Contact Directory 2 Inthe Contact Directory select Search 3 From the Search screen enter your search criteria and select Search If you re using the onscreen keyboard on VVX 500 600 and 1500 phones tap the Okay icon EM then Search A list of search results is displayed Add a Contact to the Contact Directory When you add a contact to your Contact directory you can choose how much information you want to enter for your contact You are required to only enter a contact
191. ions Issue Corrective Action The Bluetooth settings do not display on my phone Do one of the following e Check with your system administrator to see if the Bluetooth feature is enabled on your phone e Make sure the Bluetooth Radio setting is on See Enable Bluetooth and Connect a Headset My headset doesn t pair automatically If your headset is an older model you may need to enter a password before the headset can pair with your phone Refer to your headset documentation for more information Recording Issues If you encounter any issues recording calls see the following table for possible solutions to common problems Common Recording Issues and Solutions Issue Corrective Action The message USB device is full Recording canceled Check that there is sufficient space on the USB flash is displayed when pressed Start drive Polycom Inc 221 Polycom VVX Business Media Phones User Guide Common Recording Issues and Solutions The recording stopped during a call If the USB flash drive becomes full during recording recording stops and the message USB device is full Recording stopped is displayed Delete previous recordings to make space on the USB drive See the section Browse Recorded Calls for information on deleting recordings The message USB device removed Do not remove the USB flash drive while recording If unsafely Recording canceled displayed when you want to remove the drive during a call p
192. irectory On VVX 1500 phones press the Directory key and tap Corporate Directory By default a blank search screen is displayed 2 Inthe Corporate Directory select AdvFind Polycom Inc 124 Polycom VVX Business Media Phones User Guide 3 From the Advanced Find screen enter your search criteria and select Submit The screen displays a list of contacts starting with the most successful matches 4 Select a contact and select View to view the contact s information Save Search Results You can save your last search results so that the next time you view the Corporate Directory the results of your last search is displayed To save Corporate Directory search results 1 Navigate to Settings Basic Preferences Corporate Directory View Persistency On VVX 1500 phones navigate to Menu Settings Basic Preferences Corporate Directory View Persistency 2 From the View Persistency screen select Enabled Each time you view the Corporate Directory your last search results automatically display Clear Search Results After you search for a contact you can clear your search results and start a new search To clear your search criteria Onthe Search screen select Clear Add Contacts to the Contact Directory You can add contacts in the Corporate Directory to your Contact Directory When you save a Corporate Directory contact to the Contact Directory the first name last name and phone number of the
193. is enabled and you receive an incoming call while in a call the incoming call is not answered until you end or hold the current call To enable your phone to automatically answer calls 1 Navigate to Settings Basic Preferences Auto Answer For VVX 1500 phones navigate to Menu Settings Basic Preferences Auto Answer 2 From the Auto Answer screen select Auto Answer SIP Calls and select Yes 3 If your phone supports H 323 protocol select Auto Answer H 323 Calls and select Yes This option is displayed only if your phone supports the H 323 protocol 4 Select Microphone Mute and choose Yes the default setting to mute the microphone for auto answered calls 5 For VVX 500 600 and 1500 phones select Video Mute and select Yes to mute the video when video calls are auto answered The default setting is No See the section Video Calls for more information on placing video calls 6 Select Save These settings are applied to all incoming calls on your phone Answer Calls on a Locked Phone When you set up your phone so that you can answer incoming calls when your phone is locked see Locking Your Phone you can answer calls by entering your user password To answer a call on a locked phone 1 From the Incoming Call screen select Answer 2 Enter your user password and select Enter The call connects Answer Intercom Calls When you receive an intercom call on your phone the call is answered automatically using
194. ismiss to permanently remove the reminder for this meeting Choose a Meeting Reminder Type You can choose to have the following types of meeting reminders on your phone e Silent The meeting reminder is displayed on your phone and no alert tone plays e Audible Once An alert tone plays the first time a meeting reminder is displayed but does not play for additional reminders for the meeting e Audible Always An alert tone plays each time a meeting reminder is displayed on your phone To choose the meeting reminder type 1 Navigate to Settings Basic Preferences Calendar Settings Reminder Settings 2 From the Reminder Settings screen select Reminder Type and choose a type Choose an Alert Tone You can also choose the alert tone that plays for meeting reminders To choose an alert tone 1 Navigate to Settings Basic Preferences Calendar Settings 2 From the Calendar Settings screen select Alert Tone 3 Choose an alert tone and tap Play to hear the tone Polycom Inc 162 Polycom VVX Business Media Phones User Guide Disable Meeting Reminders Meeting reminders are enabled on your phone by default When enabled your phone displays reminders for all meetings You can choose to disable meeting reminders so they do not display on your phone for any meetings To disable meeting reminders 1 Navigate to Settings Basic Preferences Calendar Settings Reminder Settings 2 From the Reminder Settings
195. k tTarvsal TE Ofttotodtaoo on ESsHA F PP F999 F Aef5 81f411 Autoconfiguration IPv4 Address 169 254 8351 Default Gateway 2 eb Tunnel adapter isatap lt D 7C94712 19A4 441A 99EA 11AC6313E718 Media State Media disconnected Connection specific DHS Suffix Connect Using the Indirect Method After you find your phone s IP address you can start the PDC program and connect your phone to your computer using the indirect method To connect using the indirect method 1 Click Start gt Programs gt Polycom gt Polycom Desktop Connector The PDC icon is displayed as an active program on your taskbar as shown next Customize ESTO Navigate to the PDC Configuration screen on your phone gt For VVX 1500 phones navigate to Menu gt Settings gt Basic gt PDC Configuration Forother VVX phones navigate to Settings Basic PDC Configuration From the PDC Configuration screen set the Status field to Enabled In the Phone Orientation field specify whether your phone is to the left or right of your computer monitor In the Desktop User field enter your Windows login name In the Server Address field enter your computer s IP address or FQDN The IP address enables your phone to locate and identify your computer on the network Select Save Your settings are saved and the Basic screen is displayed A message is displayed asking you to allow sharing with your computer Select Yes Polyco
196. ke no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages End User License Agreement By installing copying or otherwise using this product you acknowledge that you have read understand and agree to be bound by the terms and conditions of the End User License Agreement for this product The EULA for this product is available on the Polycom Support page for the product Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Open Source Software Used in this Product This product may contain open source software You may receive the open source software from Polycom up to three 3 years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the
197. l Address Book on your phone 1 In the Contact Directory select Add or tap the Add icon ES 2 Enter your contact s information create a nickname for the contact and select Save The contact is added to the Contact Directory on your phone and to the PAB on the server Delete Contacts When you delete a contact the contact is deleted from your PAB on your phone and the GENBAND Personal Agent To delete a Personal Address Book contact 1 Inthe Contact Directory screen select a contact and select Delete A message asking for confirmation to delete the contact is displayed 2 Select Yes to delete the contact entry Edit Contacts in the Personal Address Book You can edit contacts in the PAB on your phone or in your GENBAND Personal Agent on your computer If you modify a contact s information on your phone or computer the changes are automatically updated in the Personal Agent and in the PAB on your phone Edit Contacts Locally You can edit PAB contacts locally on your phone When you edit contacts on your phone your contact s information is updated in the Personal Agent as well To edit Personal Address Book contacts on your phone 1 Inthe Contact Directory screen select a contact and select Edit 2 Edit the information in the contact fields and select Save The contact s information is updated in the PAB Polycom Inc 131 Polycom VVX Business Media Phones User Guide Troubleshooting Modifying a contact entry fails If
198. le on your phone screen View Your Phone Keys and Hardware Use the following figures and tables to understand your VVX phone s hardware features For more information about attaching phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available on your phone s support page on Polycom Voice Support Polycom Inc 18 Polycom VVX Business Media Phones User Guide VVX 101 and VVX 201 Phones Hardware The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones The table lists each numbered feature shown in this figure VVX 101 and 201 hardware features VVX 101 and 201 Hardware Feature Descriptions Reference Number 1 2 Polycom Inc Feature Hookswitch Line keys Speaker Dial pad keys Microphone Volume keys Mute key Speakerphone key Feature Description Cradles the handset and end calls Enable you to select a phone line view calls on a line or quickly call a favorite contact Provides ringer and speakerphone audio output Enable you to enter numbers letters and special characters You can also use the dial pad keys to select menu items that have index numbers Transmits audio to other phones Adjust the volume of the handset headset speaker and ringer Mutes local audio during calls and conferences Enables you to place and receive calls using the speakerphone 19 Polycom
199. leting a favorite A From the Lines screen press and hold the favorite until the Contact Information screen is displayed Select Delete or tap the Delete icon we The contact remains in your directory but is no longer a favorite Using Buddy Lists A Buddy list is a list of users whose status or presence you can monitor Users can update their presence setting to status such as Be right back Out to lunch or Busy and you can view their status in real time from your Buddy list You can also view your buddies status from the Lines and Home screens if your buddy is a favorite In this section you ll learn how to e Add Contacts to Your Buddy List e Monitor Contacts on Your Buddy List e View Watcher List e Block Contacts from Viewing Your Status Note Buddies and Microsoft Lync Server If your phone is configured to work with Lync Server the way you manage contacts who you can view their presence status is different For more information see Managing Lync Contacts Add Contacts to Your Buddy List If you want to monitor other people you need to make sure they are in your Buddy list You add people to your Buddy list from your Contact Directory so you must first add them to your Contact Directory before adding them to your Buddy list For information on adding a person to your contact directory see the section Managing the Contact Directory To add a contact to your Buddy list 1 From your Contact Directory select a contact
200. lly sent to paging group 1 which is your default paging group You can change the default paging group to any group you want To change the default paging group see the section Change the Default Paging Group If you change your default paging group you are automatically subscribed to the group you selected You cannot send a page while you are in an active call To send a page 1 From the Lines screen select the Paging soft key 2 From the Paging Groups screen select the paging group to send the page to 3 To begin a page select Page Just before the page starts you ll hear an alert tone and then the page begins 4 Begin speaking 5 To end the page select End Page Receiving Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see the section Update Paging Group Subscriptions How you receive a page depends on the priority of the page whether you are in an active call and whether your phone is set to receive a page during an active call When you receive a page the page is always played through the phone s speakerphone You cannot play a page through your handset or headset You receive pages on the paging groups you are subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages When you enable Do Not Disturb you only receive Emergency pages Non emergency pages do not display or play on your phone Receiving Pages When You r
201. ls list and Corporate Directory to your Contact View Contact Information From your Contact Directory you can view information for any contacts saved to the directory To view contact information 1 Navigate to Directories Contact Directory On VVX 1500 phones press the Directory key and tap Contact Directory 2 n your Contact Directory select a contact The Contact Information screen is displayed with the contact s name and phone number Additional information such as a job title label or email address can also display Update a Contact s Information After you add a contact to your Contact Directory you can update the contact s information To update a contact s information 1 From the Contact Directory select a contact 2 From the Contact Information screen select Edit or tap the Edit icon Eg On VVX 101 201 300 310 and 400 410 phones select Info Edit 3 From the Edit Contact screen update the contact s information 4 Select Save Delete a Contact You can delete any contact from the Contact Directory To delete a contact 1 From your Contact Directory select a contact Polycom Inc 123 Polycom VVX Business Media Phones User Guide 2 From the Contact Information screen select Delete or tap the Delete icon Ld On VVX 101 201 300 310 and 400 410 phones select Info Delete A confirmation message is displayed confirming that you want to delete the contact 3 Select Yes to delete the cont
202. m Inc 190 Polycom VVX Business Media Phones User Guide 9 Adialog box is displayed on your computer asking if you wish to allow remote control of your phone Click OK to complete the setup process The PDC icon turns red shown next indicating that you have successfully enabled the PDC program a ER e o O e e m Customize me i Disable the Polycom Desktop Connector If you disable the PDC you can no longer use your mouse and keyboard to control and enter information on your phone To disable the PDC Doone of the following On your computer right click the PDC icon on your taskbar and click Exit gt On your phone navigate to the PDC Configuration menu and set the Status to Disabled In the system tray the PDC icon turns grey Using the Polycom Desktop Connector After you ve configured and enabled the PDC you can use your computer mouse and keyboard to click menus and enter text in the editable fields the fields with a flashing cursor on your phone Access Your Phone Screens You can use your mouse to navigate your phone and access your phone s screens To access your phone s screen using your mouse Move your mouse pointer off the edge of your computer monitor in the direction of your phone left or right that you indicated in the setup process The pointer leaves your computer monitor and appears on the phone s screen Troubleshooting Why can t access the phone s display screen
203. m Desktop Connector and disable the Polycom Desktop Connector which is already connected to your computer and is in active state on your phone Setup and enable the phone you want to connect to Polycom Desktop Connector Once your computer receives an initial communication from the newly configured phone it asks you to confirm the connection by displaying the message You were controlling MACaduaress 15 with your computer Do you want to change to controlling MACaddress2 Click OK Polycom Inc 220 Polycom VVX Business Media Phones User Guide Headset Issues This section includes solutions to troubleshooting issues when using a headset with your VVX phone Troubleshoot Audio and Echo Issues In some cases when you are using your headset your contacts may experience audio or echo issues such as feedback of your voice or of their own voice during the call If your contacts hear an echo during a call when using your headset you need to enable echo cancellation on your phone To enable echo cancellation on your phone 1 Navigate to Settings Basic Preferences Headset Echo Cancellation For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Echo Cancellation 2 Select Enabled Bluetooth Headset Issues If you encounter any issues using a Bluetooth headset see the following table for possible solutions to common problems Common Bluetooth Headset Issues and Solut
204. m Meeting view 1 From Day view select the meeting 2 n Meeting view select Join Lync Meeting as shown next 4 Discuss Product Roadmap Start 8 15 PM Today End 9 15 PM Today Location Lync Meeting Organizer Salonga Jovito Required Attendees Salonga Jovito s00 polycom mslab02 com Description Join Lync Meeting Moreh cron Navigating the Browsers VVX phones support the following types of browsers e ldle Browser Displays non interactive web content not supported on VVX 1500 phones e Web Browser Enables you to search and navigate web pages not supported on VVX 101 and 201 phones Ask your system administrator if the Idle and Web browsers are available on your phone View the Idle Browser The Idle Browser shows non interactive web content on the idle screen that displays when your phone is idle and doesn t have any calls in progress Your system administrator determines what displays on the Idle Browser for your phone When your phone is idle you can view an Idle Browser when you switch between the Home and Lines screens To see the Idle Browser you need to enable the screen saver see the section Enabling Screen Savers To view the Idle Browser When your phone is idle press amp Use the Web Browser The Web Browser is an interactive browser that you can use to search the Internet and view web pages From the Web Browser you can select hyperlinks to view more web pages enter information
205. m s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts ofthird parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference an
206. ming video in full screen 1 Navigate to Settings Basic Video Video Call Settings For VVX 1500 phones navigate to Menu Settings Basic Video Video Call Settings 2 From the Video Call Settings screen select Auto Video Full Screen Enable When enabled this setting automatically enables your phone to display far side video in full screen When disabled far side video is displayed in the smaller Active Call screen 3 Select Save Place a Video Call on VVX 500 600 and 1500 Phones This section explains how to transmit video during a video call During a video call you can stop sending your video swap video or view full screen video All these actions affect only the call you re in and not future video calls To customize video settings see the section Changing Video Call Settings To place a video call 1 Tap New Call enter a number or select a contact and tap Send 2 After your contact answers press the Video or Start Video soft key Your camera transmits video to your contact On phones with the VVX camera the LED light is green when video is transmitting During a video call including a conference call a Video soft key is displayed You can select this soft key to access video functions that can stop video transmission display video in full screen and swap the windows in which the video is displayed Stop Sending Video You can stop transmitting video at any time during a call For information on
207. n VVX 1500 phones navigate to Menu gt Features gt Presence gt Buddy Status gt From the Home screen press the Home key amp View Watcher List Contacts who can monitor your status are added to the Watcher list To display contacts that can view your status Navigate to Settings Features Presence Watcher List On VVX 1500 phones navigate to Menu Features Presence Watcher List A list of contacts that can monitor your status is displayed Block Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory If you unblock the contact the contact can add you to their Buddy list and monitor you Polycom Inc 136 Polycom VVX Business Media Phones User Guide To block a contact from viewing your status 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap the Edit icon Egl 3 From the Edit Contact screen select Block Buddy Enabled The default setting is Disabled When enabled the contact cannot watch your status and the contact is displayed in your Blocked List 4 Select Save View Blocked List Contacts who cannot monitor your status are added to the Blocked List To display contacts that cannot view your status Navigate to Settings gt Features gt Presence gt Blocked List On VVX 1500 phones navigate to Menu Features Presence Blocked List A list
208. n an active call The following occurs when you receive a broadcast during an active call e When your phone is set up to receive Normal broadcasts during an active call the broadcast immediately plays You hear both the active call and the broadcast e When your phone is not set up to receive broadcasts during active calls the broadcast is displayed as a Pending broadcast e When the broadcastis a Priority or Emergency broadcast the broadcast plays immediately You hear the active call and the broadcast To listen a broadcast during a call Doone ofthe following For broadcasts that play automatically during a call hold the call to hear only the broadcast gt For Pending broadcasts select Accept or hold the call Reply to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts To reply to a PTT Broadcast 1 During the 10 second waiting period press and hold Talk 2 Begin talking The broadcast is sent to all people listening on the channel 3 When you finish talking release Talk The broadcast enters another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Polycom Inc 157 Polycom VVX Business Media Phones User Guide End PTT Broadcasts After you end a broadcast the channel remains o
209. n hold lf your system administrator enables the Conference Management feature on your phone you can manage each participant in the call With the Conference Management feature you can mute hold and remove individual participants in a conference call For more information see the section Manage Conference Call Participants Polycom Inc 73 Polycom VVX Business Media Phones User Guide 3 Note Initiating and managing Lync or Alcatel Lucent conference calls If you are signed into Lync on your phone you have different options for initiating and managing Lync conference calls See the section Initiating and Managing Lync Conference Calls for more information If your phone is registered with the Alcatel Lucent CTS you can initiate advanced conference calls and have different options for initiating and managing conference calls See the section Initiating and Managing Alcatel Lucent Advanced Conferences for more information Tips for Conference Calls When you are in a conference call follow these tips e Use the handset or a headset if you re in an open environment e Mute your microphone when you are not speaking especially in noisy environments e Avoid tapping or rustling papers near the microphone e Speak in your normal voice without shouting Initiate Conference Calls You can initiate a conference by calling two people and selecting the Conference soft key or hard key To initiate a conference call 1 Call a contact
210. n in a Call e Answering Calls on Shared Lines e Answer Calls Automatically e Answer Calls on a Locked Phone e Answer Intercom Calls e Answer Calls from VVX Expansion Modules Answer Calls in the Incoming Call Screen When you receive an incoming call your phone rings and an Incoming Call screen is displayed as shown next In the Incoming Call screen you can choose to answer or reject the incoming call Polycom Inc 53 Polycom VVX Business Media Phones User Guide Incoming Call window di AN Lauren Gates VIS Answer Reject Forward New Call Ignore Note Setting up a visual incoming call alert Your system administrator can enable the screen to flash bright orange when you have an incoming call The screen continues to flash until the incoming call is displayed in the Home or Calls screen For more information about this feature see your system administrator To answer an incoming call Do one of the following gt Pick up the handset gt Press the Speakerphone key or select Answer gt Press the Headset key After you answer the incoming call the call becomes active Answer Calls from the Calls Screen When you don t answer an incoming call within 10 seconds the Incoming Call screen disappears and either the Calls screen is displayed To answer the call from the Calls screen Select the incoming call and select Answer Note Answering calls when your phone is locked If your phone is lock
211. n meetings and join meetings To display Meeting view Doone of the following From Day view select a meeting From Month view select a date and select a meeting Return to Day View Day view is the default Calendar view You can return to Day view from Month or Meeting view To return to Day view Select Exit or tap the Exit soft key El Polycom Inc 161 Polycom VVX Business Media Phones User Guide Use Meeting Reminders By default your phone displays a meeting reminder 15 minutes before a meeting starts Every minute before the meeting starts the phone emits an alert tone and updates the meeting timer If a meeting starts and you have not joined the meeting the reminder indicates that the meeting is overdue From the reminder you can join a meeting view meeting details snooze the reminder to temporarily remove the reminder from the screen and dismiss the reminder to permanently remove the reminder from the screen and stop all future reminders for the meeting The following figure shows a meeting reminder Meeting reminder on VVX 400 phones Code Review Meeting will start in 14 minutes at 03 00pm Bridge 3 Detail Snooze Dismiss To use the meeting reminder Do one of the following Select the meeting number to join the meeting Select Detail to view information for the meeting Select Snooze to temporarily remove the meeting reminder from your screen for one minute Select D
212. n o 99 dus ooeeeGedusetees RU Red RU Ode dd 58 Choose a Default Transfer Type a 58 TESBISIET AAW qose chp Sed we pui doa nen downed ee scc al SOR dpi D qo 4 3 8 eRe RA ie n 58 Polycom Inc Polycom VVX Business Media Phones User Guide Cancel a TabsIOE xa de e De oad D NE GERE UR RC UE EROR D ENE wee ee RO ds 58 Parking and Retrieving Calls a 59 Parking and Retrieving Calls on the Lync Server a 59 PORK Gallo pr r 59 Retrieving Parked Calls 2 0 0 ccc eee eee eas 59 Parking and Retrieving Calls on the BroadWorks Server lsu 60 PAK GAUSS eeart amp eae hw od gr arte ag ee Ht Ge hah SH Sh DE RS Gy Gee ve E a 60 Retrieve Calls ee ee eee ee eens 61 Managing Multiple Calls I eens 62 Managing Calls on VVX 1500 Phones 0 0 0 cee ee eas 62 View a List of Calls ee a 62 Manage Calls 1123359 92 9 9 3 na 14 Ges Gos NIO Segoe iu vie PANDA Gee boa LAS NA 63 Managing Calls on VVX 101 201 300 310 400 410 500 and 600 Phones 63 Display Calls from the Lines Screen 0 00 eee 63 Display Calls from the Calls Screen 0 0 0 0 ee eee 64 Manage Calls from the Calls Screen 0 eee 64 Managing Calls Remotely 2 0 a 65 Managing Calls with BroadSoft UC One BroadWorks Anywhere 65 Enable BroadWorks Anywhere aaa 65 Edit BroadWorks Anywhere L
213. n this way on shared lines To forward an incoming call to a contact 1 Inthe Incoming Call screen select Forward 2 From the Call Forwarding screen enter the forwarding number and select Forward Polycom Inc 70 Polycom VVX Business Media Phones User Guide Forward All Incoming Calls to a Contact You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types e Always Forwards all incoming calls e No Answer Forwards all unanswered incoming calls e Busy Forwards incoming calls when you re in a call For shared lines you can only choose Always as your forwarding type the other forwarding options are not available for shared lines To forward all incoming calls to a contact 1 Select Forward or navigate to Settings Features Forward For VVX 1500 phones navigate to Menu Features Forward If your phone has multiple lines select a line From the Forwarding Type Select screen select a forwarding type Enter a contact s number URL or IP address if enabled and select Enable o Aa N If you selected the No Answer option enter the number of rings before your phone forwards the call The default is set to nine The forwarding number you chose scrolls in the status bar and when you select Always as your forwarding option the forwarding icon is displayed next to the phone line Disable Call Forwarding You can disable call forwarding when you no long
214. navigate to Menu Settings Basic Preferences Headset Hookswitch Mode 3 Select one of the below modes for your specific headset Choose Jabra if an EHS compatible Jabra headset is attached with an EHS cable or adapter Choose Plantronics if an EHS compatible Plantronics headset is attached with an EHS cable or adapter Choose Sennheiser if an EHS compatible Sennheiser headset is attached with an EHS cable or adapter If your phone does not have a menu selection for Sennheiser select Jabra instead Choose Regular Mode default if another headset is attached Polycom Inc 185 Polycom VVX Business Media Phones User Guide Change the Headset Mode Headsets that come with a docking station have two modes soft phone and desk phone mode In order for you to control your phone using your headset your headset must be in soft phone mode If you cannot operate the phone from your headset it is possible your headset is in desk phone mode To change to soft phone mode Press and hold the headset hookswitch until you hear a sound or message on the headset Using Electronic Hookswitch After you have followed the procedures for connecting your headset and enabled EHS you can use the controls on your headset to answer mute and end calls If supported on your headset you can also place calls on hold See your headset s user documentation for information on controlling calls from your headset When you are in
215. nce in brightness between the light and dark areas of your video You can set a level between 0 no contrast increase and Auto noise reduction contrast The default level is O e Sharpness Level Sets the clarity of detail in your video You can set a level between O lowest and 6 highest The default level is 3 e Flicker Avoidance Adjusts the flickering of your video captured by the camera sensor You can select 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America The default is 50 Hz To change the clarity of your video 1 Navigate to Settings Basic Video Camera Settings For VVX 1500 phones navigate to Menu Settings Basic Video Camera Settings 2 From the Camera Settings screen select and adjust the desired camera settings Changing the Video Call and PIP Displays You can set up your phone so that it displays all video during calls in specific ways You can choose to do the following e Display all incoming video calls on the full screen e Change the way video displays e View full screen video with or without the PIP e Display the PIP next to or over full screen video Polycom Inc 109 Polycom VVX Business Media Phones User Guide Your video image is displayed at the top right of the screen in a picture in picture PIP video as shown next The PIP is displayed on your Home screen and during video calls Picture in Picture video on the Home screen You th
216. nd 1500 phones Check with your system administrator to find out if this feature is available on your phone To sign in to Lync on your phone 1 Select the Signin soft key or select Settings gt Features gt Microsoft Lync gt Signin 2 Enter your login credentials or your phone extension and PIN A confirmation message is displayed when your phone successfully signs into Lync Troubleshooting can t log in using my login credentials If you input the wrong login credentials or PIN authentication and lock your account contact your system administrator Sign Out of Lync If you are signed into Lync on a public phone make sure you sign out of your account after you finish using the phone Polycom Inc 44 Polycom VVX Business Media Phones User Guide To sign out of Lync on your phone Press the SignOut soft key or select Settings Features Microsoft Lync SignOut After you sign out of Lync you cannot call or view your Lync contacts However you can still use other phone features Sign In Using Your BroadSoft UC One Credentials You can enter your BroadSoft UC One credentials on your phone and register your line with the BroadWorks server Your system administrator provides you with your BroadSoft UC One credentials This feature is not available for VVX 1500 phones Check with your system administrator to find out if this feature is available on your phone To sign in to your BroadSoft UC One credentials
217. nd activity description on the Lines screen on VVX 500 and 600 phones You can view additional information for your contact on the Contact Information screen To view the Contact Information screen on VVX 500 and 600 phones Press and hold a contacts line key for one second View the Lync Contact Card for Contact Information You can view the Lync contact card for each of your Lync contacts From the contact card you can place a call to one of the available numbers for your contact or place a call directly to a contact s voicemail You can view the following detailed information in the contact card if available Polycom Inc 141 Polycom VVX Business Media Phones User Guide e Name e Presence Status e Organization e Email address e Work number e Mobile number e Home number e Voicemail To view the contact card 1 Select the Contact soft key 2 Select a contact and select Info The contact card is displayed with your contact s presence status and contact information as shown next Lisa Wong Available Ko lwong bor ee com KO EPEEY Mm Ce 99 9 n 2 Dial E Tip Quickly viewing the contact card AM You can quickly view the contact card for a Lync contact by pressing and holding a contact s line key Change the Privacy Relationship for a Contact In order for you to view detailed information for a contact that contact must change your privacy relationship to Friends and Family in the Lync clie
218. nd remove your headset Enable Bluetooth and Connect a Headset In order to use a Bluetooth headset with your phone you need to enable Bluetooth pair your headset and connect your Bluetooth device to your phone You can pair up to four Bluetooth headsets with your phone however you can connect only one headset at a time Polycom Inc 186 Polycom VVX Business Media Phones User Guide The following instructions are intended as a guide and do not apply to all Bluetooth devices You can usually find instructions for your headset on the device manufacturer s web site To enable pair and connect your Bluetooth headset to your phone 1 Navigate to Settings Basic Bluetooth Settings Bluetooth Radio The Bluetooth Radio screen is displayed 2 Tap On The Bluetooth icon is displayed in the status bar After the icon displays you can pair and connect your Bluetooth headset 3 Turn your Bluetooth headset on and place the headset in Discovery mode Refer to your headset documentation for information on how to place your headset in discovery mode 4 Navigate to Settings Basic Bluetooth Settings Manage BT Headsets 5 Tap Scan to find your headset All nearby devices in discovery mode are added to the list and a red Bluetooth icon I is displayed next to each unpaired headset 6 Select your headset and tap Add to begin the pairing process After your headset is added the Manage BT Headsets screen is displayed Y
219. ne has one or more held calls OO 1 Hold View a List of Calls Your phone displays only the list of calls for one line at a time If you have multiple lines on your phone you have to select the line to view calls on that particular line To view a list of calls on your line Tap the line The line key glows green and a list of held calls is displayed above the soft keys The first held call on the line is automatically resumed Polycom Inc 62 Polycom VVX Business Media Phones User Guide Manage Calls You can manage a call by holding resuming or transferring the call or you can initiate a conference When you have more than three held calls on a line you can press the left and right arrow keys to display the remaining held calls To manage calls 1 Tap the line with the held calls The first held call on the line is automatically resumed 2 Tap or use the right arrow key to view additional held calls 3 Tapa held call 4 Doone ofthe following Tap Hold or press the Hold key to place an active call on hold Tap Resume or press the Hold key Tap End Call to end a call with a contact You can end active calls only so resume the held call first before ending it Tap Transfer to send the call to another contact Tap Conference to initiate a conference call Managing Calls on VVX 101 201 300 310 400 410 500 and 600 Phones On VVX 101 201 300 310 400 410 500 and 600 phones
220. nes if enabled by your system administrator To resume a passed call on the shared line Doone of the following Select the corresponding line key and lift the handset Press and hold the corresponding line key and select Resume When a passed call is resumed by another group member the other group members are notified of the call s new status with a steady red LED light on the line key on the members phone Polycom Inc 98 Polycom VVX Business Media Phones User Guide Create a Personal Ring Group with BroadSoft UC One Simultaneous Ring When your phone is registered with a BroadWorks server and you are signed into the phone with your BroadSoft UC One credentials you can use the Simultaneous Ring feature to add a list of phone numbers that will ring simultaneously when you receive an incoming call on your line When the incoming call is answered on one of the phones added to your Simultaneous Ring list the call is logged in the Missed Calls list on the other phones Unanswered incoming calls are logged in the Missed Calls lists on all connected phones Check with your system administrator to find out if this feature is available on your phone To enable Simultaneous Ring 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings 2 Selecta line 3 Select Simultaneous Ring Personal 4 Select St
221. ngs Select a line Select BroadWorks Anywhere and select a location Select Status gt Disabled Press Save oF N Remove BWA Locations You can choose to remove locations that you do not want to manage remote calls from anymore To remove a BWA location 1 Select UC One on the Home screen or navigate to Settings gt Features gt UC One Call Settings On VVX 1500 phones navigate to Menu gt Settings gt Features gt UC One Call Settings 2 Selecta line 3 Select BroadWorks Anywhere and select a location 4 Press Delete Managing Calls with BroadSoft UC One Remote Office With the Remote Office feature you can forward all incoming calls to your VVX phone to a remote office number such as your mobile or home office number when you are away from the office You can answer all incoming calls to your desk phone on your mobile phone or home office phone and any calls you place to contacts from your remote office number shows your desk phone number on the caller ID Contact your system administrator or your service provider for more information on using Remote Office Polycom Inc 66 Polycom VVX Business Media Phones User Guide Add a Remote Office Number You can add one number only as your remote office number To enable Remote Office and add a remote office number 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Setting
222. ns the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Operating Ambient Temperatures e Operating temperature 32 to 104 F 0 to 40 C e Relative humidity 5 to 95 noncondensing e Storage temperature 40 to 160 F 40 to 70 C Polycom Inc 232 Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Restriction of Hazardous Substances Directive RoHS All Polycom products comply with the requirements of the EU RoHS Directive Statements of compliance can be obtained by contacting TypeApproval polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is available at the Polycom Takeback amp Recycle Program site Applies to VVX 600 Phones Only Radiation Exposure Statement The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centimeters from all persons and must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Stat
223. nt If your contact does not change your privacy relationship to Friends and Family you can view the work number email address and voicemail only for that contact To change the privacy relationship for a contact 1 Inthe Lync client select a contact right click and select Change Privacy Relationship 2 Click Friends and Family Your contact can now view all of your available contact information Note Changing the privacy relationship for contacts assigned as delegates You cannot change the privacy relationship for contacts assigned as a delegate for your line Contacts you assign as delegates must maintain a privacy relationship of Workgroup If you try to change the privacy relationship for a delegate a notification is displayed in the Lync client See the section Assign Delegates for more information Polycom Inc 142 Polycom VVX Business Media Phones User Guide Managing BroadSoft UC One Favorites and Contacts You can see your BroadSoft UC One contacts marked as favorites in the UC One Contacts list and on the Lines screen on your phone The VVX 101 201 and 1500 phones do not support BroadSoft UC One favorites Contact your system administrator to find out if this feature is available on your phone View BroadSoft UC One Contacts Presence Information UC One contacts are Enterprise Directory contacts that have Instant Messaging and Presence IM amp P enabled and you can view their presence information on your ph
224. nthe VVX 1500 press the Directory key 2 Choose a directory 3 From your directory select a contact 4 From the Contact Information screen select the contacts phone number The call is automatically placed on VVX 500 and 600 phones 5 On VVX 101 201 300 310 400 410 and 1500 phones select Dial Place a Call from the Directory Search Screen You can also call contacts from the Search screen in your directory To call contacts from the directory Search screen 1 Select Directories On VVX 1500 phones press the Directory key 2 Select Search enter your contact s first or last name and select Search 3 Select your contact 4 inthe Contact Information screen select the contacts number and select Dial Place Calls from a Locked or Logged Out Phone When your phone is locked or you are not logged into the phone you can place calls only to emergency numbers such as 911 and up to five authorized numbers that your administrator can set up You cannot call any other numbers from a locked or logged out phone To call an authorized number from a locked or logged out phone 1 Select New Call 2 From the Place an Authorized Call screen select a number and select Dial or on VVX 500 and 600 phones tap the Dial icon KW Polycom Inc 50 Polycom VVX Business Media Phones User Guide Place an Intercom Call The intercom on your phone enables you to place a call to a contact that is answered automatically on the contact s phone as
225. number for each new contact The following is a list of information you can enter for each contact e First and Last Name The name of your contact e Contact Your contact s phone number e Job litle Your contact s position e Email A personal or work email address e Favorite Index An index number that displays in your Favorites list For more information about favorites see Managing Favorites e label A label or title for your contact Note Directory Fields are Administrator Set If your phone does not display all the above mentioned contact fields see your system administrator The only required field in the Contact Directory is the Contact field which includes the contact s phone number Polycom Inc 122 Polycom VVX Business Media Phones User Guide To add a contact to your Contact Directory 1 In the Contact Directory select Add or tap the Add icon Ef 2 From the Add Contact screen enter your contact s information in the available fields You are required to only enter a number in the Contact field when adding a new contact to the directory You can choose to enter additionally information 3 Select Save Directory To save a recent caller to your Contact Directory see View Recent Calls If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information see Managing the Corporate Directory Tip Saving contacts from the Recent Cal
226. o call Hold Milton Stone pa 2082 K SG Held video call Hold Teresa Swift 2091 End Call Transfer Confrnc Handle Conference Calls with Video When you set up a conference your phone displays video for only one conference participant at a time even if more than one participant can send video The person whose video you see is the last person with video enabled who joined the conference If you use the Join soft key to set up the conference you see the video of the person who was held just prior to joining the conference Polycom Inc 115 Polycom VVX Business Media Phones User Guide Note Is it possible to view all video participants Viewing all video participants requires the use of a Polycom Video Conference Bridge For more information contact your Polycom reseller When your system administrator enables the conference management feature on your phone you can select whose video to see For more information on managing conference participants see Manage Conference Call Participants To change which conference participant s video you see 1 During a conference call select Manage 2 From the Conference window select a contact and tap Select Video The person who previously displayed video is replaced with the person you selected The Select Video soft key does not display when you re currently exchanging video with the selected party or when the party does not have video capability Managing Video Calls with
227. ocations 0 aaa 66 Disable BWA Locations 0 00 ccc ra 66 Remove BWA Locations 0 aaa 66 Managing Calls with BroadSoft UC One Remote Office llle 66 Add a Remote Office Number 0 0 0c ce ee ees 67 Disable Remote Office 0 0 00 aaa 67 Edit Your Remote Office Number 0 0 0 0 aaa 67 Ignoring or Rejecting Incoming Calls 2 0 0 ee eens 67 Ignore or Silence Incoming Calls cc ee eee ee 68 Reject Incoming Calls llle 68 Reject Calls from a Contact 0 0c eee s 68 Rejecting Calls with Do Not Disturb llli 68 Enable Do Not Disturb aaa 69 Reject Calls with Do Not Disturb on Multiple Lines aa 69 Reject Anonymous Calls 0 0 0 0 eee eens 70 Redirecting Incoming Calls hr 70 Forwarding Incoming Calls to a Contact naaa aaa aaa aeaa 70 Forward an Incoming Call to a Contact aaa 70 Forward All Incoming Calls to a Contact lille 71 Disable Call Forwarding llle 71 Forwarding Incoming Lync Calls 0 aa 71 Polycom Inc Polycom VVX Business Media Phones User Guide Forward Lync Calls to a Contact aaa aa ee eee 72 Forward Calls to Voicemail aaa 72 Simultaneously Ring a Group of Contacts 0 aaa 72 Forward Calls to Delegates 0 0 0 eens 72 Simultaneously Ring Del
228. odo do ied 95 Call on Behalf of a BOSS 4 24 uxo mee cheer SUR RARE RUE EUR EUR ERE KAG 95 Join Conference Calls llli rss 96 Using Alcatel Lucent Shared Call Appearance llle 96 Placing a Gall ue 454 gus hate euaarP Eas s rel ERES REGE Fas oe bea see TAA 97 AMEN CANS A m 97 Bridging into Active Calls llleelelel RII 97 Leave a Bridge Call lcleleleee eens 97 Make Active Calls Public anaa 97 Polycom Inc Polycom VVX Business Media Phones User Guide Holding or Passing Calls 5422 4544000 res RO Each 1 69 806 REACH ORE 3 28 9 9 9 4 dc 98 Pass SCAP Calls qm paced weg oe KA AD denos HO eee eh eae oS bra depen a gras 98 Create a Personal Ring Group with BroadSoft UC One Simultaneous Ring 99 Add Numbers to Your Simultaneous Ring List aa 99 Delete Numbers from the Simultaneous Ring List 0 0 0 0 cc eee eee 99 Recording Calls on VVX 500 600 and 1500 Phones 0 0 0 0 cee eee 100 Guidelines when Recording Calls naaa 100 Record a Call 2 ccce hrs 100 l allse d RECOMING si xui ac d e EC aes o E ba ew oe AON GES DAGA 101 Resume a Recoding a 101 vjmcvsgjm 101 Record Conference Calls naaa 102 Browse Recorded Calls 0 cc eee ne eee ee 102 Play Recorded Calls 0 0
229. of contacts that cannot monitor your status is displayed Unblock a Contact From the Blocked list you can unblock contacts and allow them to monitor your status To unblock a contact 1 Navigate to Settings Features Presence Blocked List On VVX 1500 phones navigate to Menu Features Presence Blocked List 2 From the Blocked List screen select a contact 3 Select Unblock The contact can now monitor your status and is displayed in the Watcher list Managing Lync Contacts You can add Lync contacts from the Lync directory to your contact list and call Lync contacts on your phone This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Add Contact to Your Microsoft Lync Contact List Contacts you add to your Lync client display alphabetically in the Lync contact list on your phone until the maximum number of contacts is reached See the following table for the maximum number of contacts you can add to your phone Note that when you delete a Lync contact from your phone the contact is deleted from your Lync client as well Polycom Inc 137 Polycom VVX Business Media Phones User Guide Maximum Number of Contacts Permitted Phone Models Maximum Contacts VVX 201 300 310 400 and 100 410 VVX 500 and 600 200 To add a Lync contact to your contact list 1 Select Contacts or navigate to Settings Features P
230. on another channel even if the previous broadcast is in the waiting period p Tip Automatically sending a PTT broadcast Ae To automatically send a PTT broadcast on the default channel press and hold Talk After the transmitting beep begin speaking Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Update Channel Subscriptions Polycom Inc 156 Polycom VVX Business Media Phones User Guide How you receive a PTT broadcast depends on the broadcast priority whether you are in an active call and whether your phone is set up to receive broadcasts during active calls When you enable Do Not Disturb on your phone you receive only Emergency broadcasts Non emergency broadcasts do not display or play on your phone Receiving PTT Broadcasts When Not in an Active Call When you receive a broadcast and you are not in an active call the broadcast immediately plays regardless of the broadcast priority When you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Listen to PTT Broadcasts during Active Calls How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are i
231. on viewing your contacts presence status see the sectionViewing Lync Contacts Presence Information Polycom Inc 147 Polycom VVX Business Media Phones User Guide Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones Your updated status is displayed in the status bar on your phone and your contacts are automatically notified of your new status You can update your status to one of the following e Online e Busy e Beright back e Away e On the phone e Out to lunch e Do not disturb Your phone also sends certain status information to the people watching you automatically such as if you are in a call if you enabled Do Not Disturb on your phone or if your phone is offline because you restarted it If you select the status option Do Not Disturb and enable or disable the Do Not Disturb feature on Note Your presence status changes when you enable and disable the Do Not Disturb feature your phone your status changes to Online To update your presence setting 1 Select My Status or navigate to Settings Features Presence My Status On VVX 1500 phones navigate to Menu Features Presence My Status 2 From the My Status screen select your desired status Automatically Update Your Buddy Status You can enable your phone to automatically set your status to Away when your phone is idle for a certain length of time After you touch th
232. on your phone e Set the Call Rate for Video Calls e Stop Video for All Calls e Change Video Clarity e Changing the Video Call and PIP Displays Set the Call Rate for Video Calls You can set the maximum call rate to use for a video call The call rate you select applies to your next video call Your system administrator can set a maximum call rate for video calls If your system administrator sets a call rate limit you cannot select a call rate above this limit To set the maximum call rate to use for video calls 1 Navigate to Settings Basic Call Rate For VVX 1500 phones navigate to Menu Settings Basic Call Rate 2 From the Call Rate screen select the maximum call rate you want to use for video calls You can choose a call rate between 128 kbps and 768 kbps The default setting is 512 kbps Stop Video for All Calls You can stop your phone from automatically transmitting your video at the start of all calls by disabling the Auto Start Video Tx setting The default setting is enabled which automatically transmits video at the start of every call Note Does stopping video create an audio only call Stopping video doesn t create an audio only call Even if you stop video video information is still transmitted to the far side as a still picture and the call is still a video call To dial an audio only call see Place Audio Only Calls Polycom Inc 108 Polycom VVX Business Media Phones User Guide To disable the
233. onal profile is no longer accessible and the phone displays either the User Login screen for the next user or the default phone profile Change Your Password You can change your password from any phone To change your user password 1 Login to a phone on your network 2 Navigate to Settings Features User Login Change User Login Password For VVX 1500 phones select Menu Features User Login Log in Password 3 Fromthe Change User Login Password screen enter your old and new password information and select Enter Your password is changed The next time you log in to a phone you need to enter your new password Log Into a Visitor Desk Phone When you are registered with the Alcatel Lucent Converged Telephony Server CTS you can log into a visitor desk phone which is a shared public phone to make calls to contacts or access and change your personal settings When you log into a visitor desk phone you have full access to your personal phone settings and your directory After you log out you can no longer view this information Your system administrator provides you with login credentials that you can use to log into a visitor desk phone By default Polycom phones do not require you to log in before you can use them However if you do not log in you see only the phone s default profile This feature is not available for 1500 phones Check with your system administrator to find out if this feature is available on y
234. one While you can view UC One contacts presence information on the Lines screen you cannot change your presence status on the phone You can change your presence status only in the BroadSoft UC One client on your computer The following table shows the presence icons that display for BroadSoft UC One contacts on your phone BroadSoft UC One Contact Presence Icons Icon Description Visible Away Do Not Disturb 060 Invisible Offline Unknown View BroadSoft UC One Contacts and Favorites In addition to viewing UC One contacts with presence information you can also view other UC One contacts marked as favorites on the Lines screen UC One favorites who do not have Instant Messaging and Presence IM amp P enabled do not display presence information on your phone and instead display with a flying handset icon FW You cannot mark UC One contacts as favorites on your phone You must mark contacts as favorites in the BroadSoft UC One client on your computer Contacts marked as favorites in the BroadSoft UC One client display on your phone after one minute To view BroadSoft UC One contacts and favorites on the Lines screen From the Home screen press the Home key UC One contacts and favorites display on the Lines screen as shown in the following figure Polycom Inc 143 Polycom VVX Business Media Phones User Guide 11 11 AM r UC One Presence Favorites LUC One Favorites New Call You can also call B
235. one of the installed input languages to use as the default for all input fields English United States US Installed services Select the services that you want for each input language shown in the list Use the Add and Remove buttons to modify this list English United States E Keyboard t US Russian Russia e Keyboard TT Russian Move Up Move Down Polycom Inc 194 Polycom VVX Business Media Phones User Guide 3 Move your cursor onto your phone s display screen The PDC program changes your keyboard language when you move your cursor onto your phone s screen 4 On the phone enter text in your chosen language In the following graphic Russian characters are entered on the VVX 500 Last Name Contact Job Title Save Encoding To change your keyboard language back to the original press the keyboard shortcut Left Alt Left Shift to toggle your keyboard language Tip Change your keyboard language back to default See the section Polycom Desktop Connector Issues for solutions to possible troubleshooting issues Connecting a Netgear Wi Fi Adapter to Your Phone A Wi Fi adapter can connect any device with an Ethernet port to your existing wireless network Use a Wi Fi adapter with a VVX phone to wirelessly connect your VVX phone to your existing wireless network environment Connect the Wi Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi Fi adapter
236. onference call answer the incoming call 2 Press the Join soft key The call is joined to the conference call Join Two Calls into an Advanced Conference Call You can join an active call and a held call into an advanced conference call To join two calls into a conference call Doone of the following When you have an active call and a held call select the Join soft key The two calls are joined together in a conference call When you have an active call and more than one held call select a held call and select the Join soft key The active call and the selected held call are joined into a conference while the other held calls on the line remain held Viewing a Roster of Conference Participants When you initiate or join a conference call all conference participants automatically display in a Roster The roster only displays participants in the conference call it does not display any calls on hold Exit the Roster When you exit the Roster you cannot view the list of conference participants To exit the Roster screen Press Exit Return to the Roster You can return to the Roster at anytime during an active conference To return to the Roster screen Press Roster Polycom Inc 83 Polycom VVX Business Media Phones User Guide Managing Advanced Conference Participants When you initiate or join a conference call the conference participants are automatically displayed in a Roster From the Roster
237. onnector If you do not choose to open the Polycom BToE Connector Application during the installation process you must start the application before connecting your phone to your computer To star Polycom BToE connector Click the Polycom BToE Connector desktop icon or click Start All Programs Polycom Polycom BToE Connector Now that the application is running on your computer see Enable and Pair Better Together over Ethernet to begin learning how to pair your phone with your computer and use BToE Polycom Inc 207 Polycom VVX Business Media Phones User Guide If you have problems installing the Polycom BToE Connector or the application doesn t start see Better Together over Ethernet Issues Disable Auto Start for the Polycom BToE Connector After you start the application the first time the Polycom BToE Connector automatically launches when you start your computer If you do not want the application to automatically start on your computer you can disable the auto start feature To disable auto start for the Polycom BToE Connector 1 2 3 4 5 On your computer open the Start menu and type Run in the search field Click Run type msconfig in the text field and click OK In the System Configuration dialog box click the Startup tab Find Polycom BToE Connector and uncheck the check box as shown next Li System Configuration mx General Boot Service Startup ools Start
238. ons gt Administrator s Guide This guide provides detailed information about setting up your network and configuring phone features You can also view Feature Descriptions and Technical Notifications on the Polycom Voice Support page These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features You can find these documents on the Polycom Profiled UC ooftware Features and Polycom Engineering Advisories and Technical Notifications support pages Polycom Inc 224 Copyright Safety and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to
239. open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocumentationFeedback polycom com Polycom Support Visit the Polycom Support Center for End User License Agreements software downloads product documents product licenses troubleshooting tips service requests and more Table of Contents Before YOU BOUT 222oedeece doen ck eode de EUR HR I do RUE EIE a n METER oo DER HR d 17 Who Should Read this Guide a 17 Typographic Conventions llle hh 17 t il AA AA AA PA 18 View Your Phone Keys and Hardware a 18 VVX 101 and VVX 201 Phones Hardware ccc ee ees 19 VVX 300 and VVX 310 Phones Hardware l l 21 VVX 500 and VVX 600 Phones Hardware a 25 VVX 1500 Phone Hardware a 27 Secure Your Phone with the Security Slot a 29 Navigating Your Phone Interface aaa 29 Understanding Phone Screens ccc ee eens 29 HOME OEC ac agad cess Dam poe ane Gane eee A ee as Ge ee ee Aa 30 Eoerg mET 30 LMS SS CHO OCW AA AA E DE 31 Active Call Screen 2 31 Switch among Phone Screens aaa 32 Understanding Phone Icons and Status Indicators AA 33 Entering Information in Data F
240. or and view the section USB Port Issues for more information Tip Using your phone as a digital picture frame You can set up your phone to use a single picture to display or have all pictures display in slide show style This is an alternative to setting up a screen saver and it automatically starts each time your phone is idle a certain amount of time For more information see the section Use Your Phone as a Digital Picture Frame Disable Screen Savers You can stop a screen saver at any time by touching the screen After your phone is idle for the specified period of time the screen saver starts again You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following Removing the USB flash drive The screen saver does not display until you attach the USB flash drive again and your phone is idle for the period of time you specified Disabling the Screen Saver setting When you disable the setting the screen saver does not display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Navigate to Settings Basic Preferences Screen Saver On VVX 1500 phones navigate to Menu Settings Basic Preferences Picture Frame From the Screen Saver screen select Screen Saver and select Disabled Select Save Polycom Inc 175 Polycom VVX Business Media Phones User Guide Use Your Phone as a
241. ording 1 Navigate to Settings Features Removable Storage Media Browse Recordings For VVX 1500 phones navigate to Menu Features Removable Storage Media Browse Recordings 2 From the Browse Recordings screen select a recording Polycom Inc 103 Polycom VVX Business Media Phones User Guide 3 Select Rename update the filename and select OK Delete Recordings When you have played a recording or need additional space on your USB drive you can delete recordings on your phone To delete a recording 1 Navigate to Settings Features Removable Storage Media Browse Recordings For VVX 1500 phones navigate to Menu Features Removable Storage Media Browse Recordings 2 From the Browse Recordings screen select a recording 3 Select Delete Polycom Inc 104 Video Calls Your administrator can enable your VVX 500 600 and 1500 phone to receive and transmit video during calls The VVX 1500 phones have a built in camera but the VVX 500 and 600 phones need a VVX Camera to transmit video The VVX Camera is an optional accessory that attaches to the USB port on the VVX 500 and 600 phones See the VVX Camera Support page for information on how to attach the camera to your phone If you do not have a VVX Camera attached to your VVX 500 or 600 phone when you receive video during calls you can see your contact s video but your contact cannot see video from you The following topics are in
242. ore you can use the phone By default Polycom phones do not require you to log in before you can use them However if you do not log in you see the phone s default profile When you log in you have full access to your personal phone settings and your directory After you log out you can no longer view this information To log in to a phone 1 Doone ofthe following gt If you see the User Login screen proceed to step 2 gt If you do not see the User Login screen select Settings gt Features gt User Login gt Log in For VVX 1500 phones select Menu Features User Login Log in Polycom Inc 42 Polycom VVX Business Media Phones User Guide 2 From the User Login screen enter your user ID and password and select Log in When your login credentials are accepted the phone updates to display your personal phone profile When your credentials are not accepted the message User login failed is displayed and the User Login screen is displayed again Check with your system administrator to confirm that your login credentials are correct Log Out of Your Phone After you use a phone make sure you log out to prevent access to your personal settings To log out of a phone 1 Select the Log out soft key or select Settings Features User Login Log out For VVX 1500 phones select Menu Features User Login Log out The Log out screen is displayed with a confirmation message 2 Select Yes Your pers
243. ou can change your default channel to any other channel see Change the Default Channel When you change the default channel you are automatically subscribed to the channel you selected While you send a broadcast you can pick up the handset or press the Speakerphone or Headset Ci key and continue speaking You can also press the Mute key to mute your audio so that the people receiving your broadcast do not hear anything This behavior is similar to a phone call To send a PTT broadcast 1 Select Talk 2 From the PTT Channels screen select a channel A list is displayed with the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 Press and hold Talk to start the broadcast Be sure to hold Talk throughout the entire broadcast A transmitting beep is played then the phone displays the channel information 4 Begin speaking 5 When you finish your broadcast do one of the following Release Talk When you release Talk while sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give others a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding Talk If no one broadcasts during the waiting period the channel closes and the broadcast ends Select End PTT After you select End PTT you can immediately initiate another broadcast
244. ou can place or answer other calls which are recorded in the same file When you resume the conference call the recording resumes To record a conference call During an active conference call select Record Start An R is displayed on the USB icon and the message Recording in progress is displayed in the status bar Browse Recorded Calls On your phone you can browse the recorded files stored on the USB drive To browse recorded files Navigate to Settings Features Removable Storage Media Browse Recordings For VVX 1500 phones navigate to Menu Features Removable Storage Media Browse Recordings A list of recordings is displayed as shown next 1 09AUG2011_160432 wav 2 09JUN2011_170002 wav 3 09JUN2011_170126 wav 4 09JUN2011_170505 wav Rename Delete Open Play Recorded Calls You can play back calls that you recorded on your USB drive on your phone You can also play recorded files on a Windows or Apple computer using an application capable of playing wav files To play a recorded call 1 Navigate to Settings gt Features gt Removable Storage Media gt Browse Recordings For VVX 1500 phones navigate to Menu gt Features gt Removable Storage Media gt Browse Recordings 2 From the Browse Recordings screen select a file and select Open 3 Select Play The length of the recording and a progress bar is displayed as the recording plays as shown next Polycom Inc 102
245. ou change the backlight intensity settings on your VVX phone the backlight on your VVX Color Expansion Module connected to your phone automatically changes to match the new settings See the section Setting the Backlight Intensity and Timeout for information on changing this setting Polycom Inc 205 Polycom VVX Business Media Phones User Guide Connecting to Lync on Your Phone using Better Together over Ethernet Microsoft Lync Better Together over Ethernet BToE on VVX phones enables you to control Lync audio and video call activity from your VVX phone and your computer using your Lync client You can also use BToE to sign in to your phone using your Lync credentials In order to use BToE you need to download and install the Polycom BToE Connector application This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Installing the Polycom Better Together over Ethernet Connector The Polycom BToE Connector enables you to use the BToE feature on your computer and VVX phone You must download install and start the Polycom BToE Connector application before enabling and pairing BToE on your phone and computer Find Your Operating System Version There are two versions of the Polycom BToE Connector on Polycom Voice Support 32 bit and 64 bit Before you download the Polycom BToE Connector you need to determine whether your computer has a 32 or
246. our headset is paired and the Bluetooth icon is displayed next to the headset 7 Select your headset and select Connect The Bluetooth Headset icon is displayed next to your headset after the headset is paired and connected The Bluetooth Headset icon is also displayed in the status bar If you select the icon the Bluetooth Settings screen is displayed You can now use your headset to handle calls Managing Calls with Your Bluetooth Headset When your Bluetooth headset is turned on paired and connected with your phone you can perform the following tasks e Use the headset to handle calls including muting and adjusting the call volume e Initiate and end calls on your headset by pressing the Headset key or using a control on the headset e Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing the Speakerphone key 4 When you turn the headset off the headset is no longer connected but remains paired to your phone When you turn the headset back on the headset is reconnected Disconnect and Remove Your Bluetooth Headset You can disconnect your headset from your phone but still keep it paired When you disconnect a headset it remains paired so you can easily connect it to your phone again You can also remove your headset so that it is no longer paired or connected When you remove your headset it won t display in the Manage BT Headsets screen To connect it back to your phon
247. our phone Polycom Inc 43 Polycom VVX Business Media Phones User Guide To log in to a visitor desk phone 1 Doone ofthe following gt If you see the Visitor Login screen proceed to step 2 gt If you do not see the Visitor Login screen press the Visitor Login soft key or navigate to Settings gt Features gt Visitor Desk Phone gt Visitor Login 2 From the Visitor Login screen enter your user ID and password and select Log in When your login credentials are accepted the phone updates to display your personal phone profile When your credentials are not accepted the message User login failed is displayed and the Login screen is displayed again Check with your system administrator to confirm that your login credentials are correct Log Out of a Visitor Desk Phone After you use a phone make sure you log out to prevent access to your personal settings To log out of a visitor desk phone Select the Log out soft key or navigate to Settings gt Features gt Visitor Desk Phone gt Visitor Log out Your personal profile is no longer accessible and the phone displays the default phone profile Sign Into Lync on Your Phone You can sign into Microsoft Lync on your phone with your login credentials your domain e mail user name and password or your PIN authentication Your system administrator provides you with your login credentials or PIN authentication This feature is not available for VVX 101 a
248. our system administrator and view the section USB Port Issues for more information Troubleshooting Why aren t the pictures on my flash drive displaying on the phone If your pictures on the flash drive are in a subfolder and not in the root directory the phone displays a message stating that there are no available photos Make sure the picture you want to display on your phone is not in a subfolder on the flash drive Reset Your Background You can reset your background to display the default image Polycom Inc 172 Polycom VVX Business Media Phones User Guide To reset your background image to the default 1 Navigate to Settings Basic Preferences Background On VVX 1500 phones navigate to Menu Settings Basic Preferences Background 2 From the Background screen select Default Enable Transparent Line Keys By default your phone displays line keys with a blue background If you have a background picture set on your VVX phone the background is partially or fully covered depending on the amount of line keys you have On VVX 500 and 600 phones you can change line keys to have a transparent background that enables you to fully see the background you set for your phone To enable transparent line keys 1 Navigate to Settings Basic Preferences Idle Screen Settings On VVX 1500 phones navigate to Menu Settings Basic Preferences Idle Screen Settings 2 On the Idle Screen Settings screen selec
249. out a VVX Camera on VVX 500 and 600 Phones When you do not have a VVX Camera attached to your VVX 500 or 600 phone you can receive video but you cannot send video Video always displays when the person you are talking with can send video and your phone is enabled to receive video Note Video from different endpoints display differently on your phone Depending on the phone or system that is sending video black bars may appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video doesn t match the display area on your phone and the portions of the video that aren t being received display as black bars If the received video matches your phone s display area the received video fills the screen If black bars display you can remove them by selecting the cropped video screen mode see Change How Far Side Video Displays Managing Audio and Video Calls When you are in a call with a person who has a video enabled device the far side video displays in the Active Call screen You can view the far side on the Calls screen as well For more information on viewing and changing how the far side video displays see the sections Change How Far Side Video Displays and Display All Video Calls in Full Screen Mode Note Why do I see a different No Video icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown in the Changing the Video C
250. pen so others can respond To end PTT broadcasts Doone of the following Release Talk The broadcast enters a waiting period and you cannot initiate another broadcast on another channel until the waiting period ends Select End PTT The broadcast ends and you cannot resume the broadcast by pressing and holding Talk on the same channel You can immediately initiate another broadcast on another channel Changing PTT Settings This section provides information on the changing your default channel updating channel subscriptions and enabling broadcasts to play during active calls Change the Default Channel When you press and hold Talk your broadcast automatically transmits on the default channel 1 You can change the default channel to a different channel To change the default channel 1 Navigate to Settings Basic Preferences Paging PTT Configuration PTT Push to Talk On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration PTT Push to Talk 2 From the PTT Channel Configuration screen select Default Channel and select the number of the channel you want to use When you press Talk your phone sends broadcasts using the new channel Update Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that c
251. phone To initiate a Lync conference call on your phone 1 Press Meet Now gt Invite 2 Select a contact and press Dial You can choose to add contacts from Contacts the Recent Calls list your Directory Favorites or the Lines screen The contact is added to the conference call You can only select one contact at a time to add to the conference call 3 Press Invite to add additional contacts to the conference call Initiate a Conference Call in the Lync Client When you initiate a conference call in the Lync client the call is also established on your phone To initiate a conference call in the Lync client 1 Click the Settings icon C1 and click Meet Now The call window is displayed 2 Click the Participants icon and click Invite More People 3 Select a contact and click OK To add multiple contacts at the same time hold the Ctrl key and click each contact you want to add The contacts are added to the conference and the call is displayed on your phone Initiating a Group Conference Call You can also initiate a Lync conference call with all the contacts in a group on your phone or in the Lync client Initiate a Group Conference Call on Your Phone You can initiate a group conference call with Lync contacts on your phone To initiate a Lync conference call with a group on your phone 1 Press Contacts and select Groups 2 Onthe Groups screen select a group 3 Press Dial All Polycom Inc T7 Polycom VVX Bus
252. r phone you have the option to forward Lync calls to your voicemail To forward all Lync calls to voicemail Select Forward Forward to Voicemail All incoming calls are sent directly to your voicemail Simultaneously Ring a Group of Contacts You can choose to simultaneously ring a group of Lync contacts when you receive incoming calls To simultaneously ring a group of contacts for incoming calls 1 Inthe Lync client click Settings icon and select Tools gt Call Forwarding Settings 2 Select Simultaneously Ring My Team Call Group 3 Inthe Call Forwarding My Team Call Group dialog box click Add 4 In the Choose a Team Call Group Member dialog box select the contacts you want to add and click Ok The contacts you add as group members are displayed in the Call Forwarding Team Call Group dialog box 5 Click the Ring your team call group after this many seconds drop down menu to determine when your contacts phones ring Simultaneous ringing is enabled for all assigned team call members If your line receives an incoming call everyone in the team call group phones ring Forward Calls to Delegates If you have delegates assigned to your line you can forward all incoming calls directly to your delegates oee the section Using Lync Boss Admin for more information on delegates Polycom Inc 72 Polycom VVX Business Media Phones User Guide To forward all Lync calls to your delegates Select Forw
253. r tap the Right facing arrow U Polycom Inc 160 Polycom VVX Business Media Phones User Guide gt To view a meeting use the arrow keys to select a meeting or tap the meeting Navigate to Other Views From Day view you can also access other calendar views Month and Meeting view Note that month view is not available on VVX 201 phones To display other calendar views from Day view Doone of the following Select Month or tap the Calendar icon to access Month view Select a meeting to display Meeting view Navigate Month View Month view displays all the days in the month with a dot next to the days that have meetings The current day is displayed in a darker color and days you select display in grey From Month view you can select a date to view meetings for that day and you can also view meetings for previous and upcoming months Month view is not available on VVX 201 phones To navigate Month view Doone of the following gt To view the previous month select Previous or tap the Left facing arrow U gt To view an upcoming month select Next or tap the Right facing arrow t gt To view meetings use the arrow keys to select a day or tap a day Display Meeting View Meeting view displays the details for a chosen meeting From Meeting view you can view the meeting s start and end time location organizer required attendees and meeting description view meeting numbers that you can call to joi
254. ransfer calls on behalf of the boss s line Respond to Incoming Calls When a call is placed to the boss s line the call is displayed on the boss and delegate s phones as shown next Incoming call notification on boss and delegate s phones l Ww W Also Ringing Delegates Delegation Nikki Nguyen polycom mslab02 com lt lt Nikki Nguyen Answer Dismiss Answer Dismiss Forward NewcCall Ignore Boss VM Forward More As a delegate you can answer an incoming call on a boss s line reject the call or forward the call directly to the boss s voicemail To respond to an incoming call on the boss s line Doone of the following Select Answer gt Select Dismiss or Ignore gt Select Boss VM If an incoming call for a boss is answered by a delegate or the boss answers the incoming call a notification is displayed on the boss and delegate s phones In the next figure a call from Steve Bakers to the boss s line is answered by Nikki Nguyen and a notification displays on the delegates phone Answered call notification on the boss s phone 2 53 AM E M Ln Levi Gains Steve Bakers SI Available Available T B E ad EN Call from Monica Barnes was answered by sip nikki nguyen polycom mslab02 com IT a C _ m Lauryn Hilt Offline New Call Forward MeetNow DND More Polycom Inc 93 Polycom VVX Business Media Phones User Guide Viewing Call Status on the Boss s Line
255. rectory on your phone You can access the PAB from the Features or Directory menu on all VVX phones and by pressing the Directory key on the VVX 1500 phones View Contacts in the Personal Address Book Contacts saved to your PAB display in the Contact Directory on the phone To view PAB contacts in the Contact Directory 1 Navigate to Directories 5 Contact Directory On your VVX 1500 phones press the Directory key and select Contact Directory The Contact Directory screen is displayed with a list of PAB contacts 2 Select a contact and select Edit The contact s information including first and last name directory number nickname and other details is displayed Search Your Personal Address Book You can search for contacts in the PAB by first name or last name Polycom Inc 130 Polycom VVX Business Media Phones User Guide To search the Personal Address Book 1 Inthe Contact Directory screen select Search Select the More soft key if you do not see the Search soft key The Directory Search screen is displayed 2 Enter your search criteria and select Search The search results display with a list of saved PAB contacts Add Contacts to the Personal Address Book When you add a new contact to the PAB you must enter a unique nickname that is at least one character long for each new contact If you try to save a contact without a nickname a message asking you to enter a nickname is displayed To add a contact to the Persona
256. remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FORLOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or Polycom Inc 225
257. rence call Admit or Deny Participants to a Locked Conference Call A contact that is trying to enter a locked conference call is displayed in the Roster with an alert icon 4 on the main presenter s phone as shown next E3 Conference T 4 participants Monica Barnes m Steve Bakers om Nikki Nguyen I Hold End Call Invite Mute All More To admit or deny a new participant to a locked conference call In the Roster screen do one of the following Select the new participant and press Admit Select the new participant and press Deny Polycom Inc 81 Polycom VVX Business Media Phones User Guide Initiating and Managing Alcatel Lucent Advanced Conferences When you are registered with the Alcatel Lucent CTS on your VVX phone you can initiate impromptu conference calls with two or more contacts from your phone You can also create a participant list and manage conference participants You can manage a maximum of 24 advanced conference calls at a time on your phone if enabled on the server However you can have only one active conference call in progress on your phone This feature is not supported on VVX 101 201 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Initiate an Advanced Conference Call You can initiate an advanced audio conference call add and invite contacts to the audio conference call and have up to 24 audio conference c
258. rences Picture Frame 4 From the Picture Frame screen select Folder and enter the name of the folder you placed your images in on the USB flash drive If you did not place the pictures in a folder but placed them in the root directory instead do not enter a folder name 5 Select Time Per Image and enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds Polycom Inc 174 Polycom VVX Business Media Phones User Guide Select Save If the message No pictures found displays after you select Save there are no pictures in the folder you specified or in the root directory Go back and make sure the information you entered is correct Navigate to Settings Basic Preferences Screen Saver From the Screen Saver screen select Screen Saver and select Enabled Select Wait Time and enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter any time between one minute and of 9999 minutes The default is 15 minutes 10 Select Save Your phone displays the screen saver after the number of minutes you specified in the Wait Time field Troubleshooting Why is my USB flash drive not displaying on my phone If your phone does not detect the USB flash drive when you attach it to your phone the USB port on your phone may be disabled Contact your system administrat
259. resence Contacts 2 Select Add enter your contact s email address and select Submit If you re using the onscreen keyboard on VVX 500 and 600 tap the Okay icon fM then Submit Your contact is added to your Contact list View Lync Favorites and Groups You can view the Lync contacts you save as favorites on the Lines screen In the next figure Betty Lisa Michelle Marie and Tom are Lync contacts You can view presence information only for contacts you add as favorites in the Lync client If you add a Lync contact as a favorite on your phone presence information for that contact does not display Favorite Lync contacts on the Lines screen on VVX 300 and VVX 500 phones 5 09 PM 5 03 PM A NY Tom Davies akay cm z r Betty Cooper d Lisa Wong Michelle Dubois V ipe ra Lisa Wong LA Betty Cooper Tom Davies y Availabh Marie Jones A Marie Jones New Call Forward OND MyStatus More New Call Forward You can also view groups created in your Lync client on your phone However you cannot create new groups delete existing groups or move contacts between groups on your phone To view your Lync groups on your phone Select Contacts Groups or navigate to Settings Features Presence Contacts Groups All your Lync contact groups display Viewing Lync Contacts Presence Information You can view a contact s presence information on the Lines screen on your phone or in your Lync client on your comp
260. ress Stop removed my USB flash drive during a call and then remove the drive The message Unsupported USB device attached Refer to Technical Bulletin 38084 Supported USB displayed Devices for a list of USB devices supported on Polycom phones Better Together over Ethernet Issues Use the following solutions as a guide to resolving issues problems or common difficulties while installing the Polycom BToE Connector or pairing your devices Troubleshoot Polycom BToE Connector Installation Issues If the Polycom BToE Connector fails to install download and reinstall the application from Polycom Voice Support on your computer If the application installation continues to fail find the log file for the installation error and call Polycom Technical Support The technical support representative needs the log file to understand why the installation failed To find the log file 1 Open the Start menu and select your user name 2 Select the folders AppData gt Local gt Temp gt MSI LOG If you cannot access the log files contact your system administrator for assistance Troubleshoot Polycom BToE Connector Start Issues If the Polycom BToE Connector successfully installs but the application fails to start or you experience other application related failures uninstall the Polycom BToE Connector and reinstall the application If the application still does not start or you experience other related issues find the log file showing the
261. rmation Barge In on Calls for Busy Lamp Field Lines When your phone is registered with the Alcatel Lucent CTS you and other contacts can barge in on active calls for Busy Lamp Field BLF lines you all are monitoring Only one contact can barge in on a call at a time and contacts cannot barge in on parked calls Contacts can also barge in on remote held calls using the Normal barge in mode Polycom Inc 85 Polycom VVX Business Media Phones User Guide This feature is not supported on VVX 101 201 and 1500 phones Check with your system administrator to find out if this feature is available on your phone You can barge in on a call using one of the following modes e Normal audio and video calls Initiates a conference call with you and the contacts currently in the call e Whisper audio only Enables you to barge in on audio calls only to talk to a contact in the call without the far end hearing your audio This mode is not available for video calls e Listen audio only Enables you to barge into audio calls only and listen to the other parties conversation without anyone hearing your audio This mode is not available for video calls To barge in on a call 1 During an active call select Barge In 2 Onthe Barge In screen select a mode If enabled a tone plays when you barge into a call using any of the modes Using GENBAND s Multiple Appearance Directory Number Single Call Appearance When your phone is register
262. rmation Polycom Inc 126 Polycom VVX Business Media Phones User Guide Save Outlook Contacts to the Contact Directory You can save Outlook contacts to the Contact Directory on your phone The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information oee the section Managing the Contact Directory for information on viewing and editing contacts To save Outlook contacts 1 Search for your contact 2 Select your contact 3 Select Add to Contacts If you do not see the Add to Contacts soft key select the More soft key Searching the BroadSoft Directory You can access and search the BroadSoft Directory on your phone and you can choose to perform a simple or advanced search for contacts The BroadSoft Directory is not supported on VVX 101 201 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Perform a Simple Search A simple search enables you to search for contacts using either their first name last name or by typing a few letters in their name To perform a standard search 1 Navigate to Directories BroadSoft Directory A search screen is displayed 2 Enter your search criteria and select Submit Your search results display The number of records that match your search criteria is displayed for one secon
263. rmation into the Browser The editing icons in the Web Browser enable you to enter information in text boxes To display the editing icons Select a text box in the Web Browser The following table lists the editing icons that display in the Web Browser Editing and Entering Text in the Web Browser Icon Action Selects lowercase uppercase or numerical mode or a special character encoding Displays an onscreen keyboard VVX 500 600 and 1500 phones Hides the editing icons and display the navigation icons Polycom Inc 165 Polycom VVX Business Media Phones User Guide Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications directories and information feeds from your phone Ask your system administrator if the Launch Pad is enabled on your phone When the Launch Pad is enabled on your phone your system administrator can customize the applications you see By default the Launch Pad displays the following applications e Picture Frame Displays your pictures stored on a USB flash drive Using the Picture Frame application you can display your pictures as thumbnails one by one like a slide show or display just one picture You can also use the Picture Frame application to set one of your pictures as the background image on your phone For information on how to use Picture Frame see Use Your Phone as a Digital Picture
264. roadSoft Favorites from the Lines screen by selecting a contact View Favorites in the Contact List In addition to viewing UC One favorites on the Home screen you can also view your favorites in the UC One Contacts list To view BroadSoft UC One favorites from the UC One Contacts List 1 Select Directories gt UC One Contacts 2 Select the group name to view the list of contacts for that group In the example shown below the green star indicates that Chris and Alfred are UC One favorites AT Uae eens P Chris Bates Jessica Hil a James Miles ey mare Walker m Alfred Watts MIA Filter Favorites You can filter your list of contacts either by Favorites or by status To filter BroadSoft UC One favorites 1 Select Directories UC One Contacts 2 Select Filter or tap the Filter icon M A filter selection screen is displayed 3 Choose your desired filter selection gt If you select Favorites only your BroadSoft UC One Favorites display on the Home screen and in the UC Contacts list Polycom Inc 144 Polycom VVX Business Media Phones User Guide gt If you select Online only the BroadSoft UC One contacts that are currently online display on the Home screen and in the UC Contacts list View Contacts and Groups You can access your BroadSoft UC One contacts and groups on your phone but you cannot create new groups delete existing groups or move contacts from one group to another on your phone You can
265. rograms and features Name Domain Home Work Pri Public Group Policy Polyapp O No Polyapp O No Polyapp O No Polyapp O No Polyapp O No Polyapp O No E Polyapp O No Polyapp malbec No Polycom BToE Application No Polycom BToE Connector pxmlProxy O No Remote Assistance O No v v OK Cancel 4 Click OK Return to Enable and Pair Better Together over Ethernet and follow the steps for pairing your Polycom phone with your computer Polycom Inc 223 Get Help For additional information about the Polycom VVX Business Media Phones the VVX Camera and the VVX Expansion Modules view the following support pages Polycom VVX 300 and 310 Polycom VVX 400 and 410 Polycom VVX 500 Polycom VVX 600 Polycom VVX 1500 Polycom VVX Camera Polycom VVX Expansion Modules You can view the following types of documents on each product page User Documents gt Quick User Guide A quick reference on how to use the phone s most basic features e Setup and Maintenance Documents Quick Start Guide This guide describes the contents of your package how to assemble the phone or accessory and how to connect the phone to the network The quick start guide is included in your phone package Wallmount Instructions This document provides detailed instructions for mounting your phone on the wall To install your phone on the wall you need the optional wallmount package which includes the wallmount instructi
266. rom the Calendar screen select Connect Login Issues If your phone has incorrect login credentials or if you need to re submit Login Credentials one of the following messages or icons display on your phone e The message Login Credentials have failed Please update them if the information is correct is displayed on the screen e A red lock icon B is displayed under the time in the status bar e The message Invalid login credentials scrolls under the time in the status bar e The Calendar icon that displays on the Home screen is not available oee the section Log Into and Lock Your Phone for more information on entering your login credentials or contact your system administrator GENBAND Address Book Issues This section includes solutions to troubleshooting issues with GENBAND on your phone View the Status of the Personal Address Book If you are having issues accessing the Global Address Book GAB you can view the status of the GAB in the Status menu on your phone and contact your system administrator for further troubleshooting help To view the status of the Global Address Book On your phone navigate to Settings Status Global Address Book On VVX 1500 phones navigate to Menu Status Global Address Book The status information and the server URL for the GAB is displayed View the Status of the Personal Address Book You can view the status of the Personal Address Book on your phone to determine any
267. rom the left on Alt F2 Redial your phone s current screen F3 Third soft key from the left on your Alt F3 Transfer phone s current screen F4 Fourth soft key from the left on Alt F4 Conference your phone s current screen F6 Alt F6 Do Not Disturb l R F7 Directories menu Alt F7 F8 Messages menu Alt F8 New Call soft key F9 Talk soft key if PTT is enabled Alt F9 End Call soft key F10 ACD Sign In if enabled Alt F 10 Settings Polycom Inc 193 Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 300 310 400 410 500 and 600 Phones F11 Applications Alt F 11 F12 Alt F12 ACD Sign Out if enabled Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard Note You can t use the PinYin character entry method The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard Instead copy and paste these Chinese characters from a computer document into the applicable phone fields using your Windows clipboard functions To enter text in a different language 1 On your computer click Start Control Panel Region and Language Keyboard and Languages Change keyboards 2 Choose a computer keyboard language as shown next 1 Text Services and Input Languages Advanced Key Settings Default input language Select
268. rted on VVX Expansion Modules Identify Line Key Assignments You can identify which registrations busy lamp field contacts Lync contacts and favorites are assigned to each line key on your expansion module in the Status menu on your VVX phone To identify line key assignments 1 Navigate to Settings Status Line Key Information 2 Press a line key on the expansion module The assignment and line number for the line key you pressed is displayed on your phone s screen 3 Press the line key twice to return to the previous menu or select Back Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility you can generate and download a PDF file with your VVX Expansion Module line key information You can print and insert the PDF file as a directory card on your expansion module Settings Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5 1 1 or later and registered with Lync Server access to the Web Configuration Utility is disabled by default as a security precaution Contact your system administrator for help enabling the Web Configuration Utility To generate and download the directory card using the Web Configuration Utility 1 In your Internet browser enter your phone s IP address into your browser s address bar To find your phone s IP address navigate to Settings Status Platform Phone 2 Login as a User enter the default password 123
269. s Features UC One Call Settings Select a line Select Remote Office Enter your remote office number and press Enabled oF N Press Save All calls made to your desk phone are forwarded to the remote office number Disable Remote Office When you return to the office or want to stop forwarding your calls make sure you disable Remote Office To disable Remote Office 1 Select UC One on the Home screen or navigate to Settings gt Features gt UC One Call Settings On VVX 1500 phones navigate to Menu gt Settings gt Features gt UC One Call Settings 2 Selecta line 3 Select Remote Office gt Disabled 4 Press Save Edit Your Remote Office Number You can also edit your remote office number to add a different number for forwarding your calls To edit your remote office number 1 Select UC One on the Home screen or navigate to Settings gt Features gt UC One Call Settings On VVX 1500 phones navigate to Menu gt Settings gt Features gt UC One Call Settings 2 Selecta line 3 Select Remote Office 4 Enter the new number and press Save Ignoring or Rejecting Incoming Calls When you receive an incoming call you can choose to ignore or reject the call instead of answering This section shows you how to reject or ignore incoming calls in the following ways e Ignore or Silence Incoming Calls e Reject Incoming Calls e Reject Calls from a Contact Polycom Inc 67 Polycom VVX Business Media Phones
270. s The following table lists the accessibility features on VVX business media phones for visually impaired and blind users Accessibility Features on VVX Business Media Phones for Vision Impaired and Blind Users Accessibility Feature Adjustable backlight settings Tactile 5 key with raised bumps Large keys Physical line keys Variety of feature keys that you can press Tactile discernible number feature and navigation keys Illuminated feature keys Polycom Inc Description You can change the brightness of the screen by adjusting backlight intensity settings see Setting the Backlight Intensity and Timeout The 5 key has two bumps that let you easily discern the position of other keys on the keypad Large keys on the phone console enable you to easily access phone features and functions VVX 300 and 400 phones have physical line keys that you can press to answer and end calls Many features on VVX phones are accessible by pressing feature keys on the phone console Keys on the phone console are easily discernible by their size and shape Many feature keys are illuminated when activated so you re easily alerted when a feature is enabled 181 Polycom VVX Business Media Phones User Guide Features for Mobility Impaired Users The following table lists the accessibility features on VVX business media phones for mobility impaired users Accessibility Features on VVX Business Media Phones for
271. s select Dial On VVX 500 and 600 phones tap the Dial icon Igi Note Handling automatically placed calls Your administrator can set up your phone to automatically place the call after you enter a certain number of digits If a call is placed before you enter all the digits add the number to your Contact Directory and dial the number from the Contact Information screen See the section Place Calls from Directories Polycom Inc 48 Polycom VVX Business Media Phones User Guide Place an International Call You can place calls to international phone numbers from the Dialer To place an international call 1 Inthe Dialer quickly press the star key twice A plus sign is displayed 2 Enter the rest of the number and press Dial or tap the Dial icon nan Place Calls from Recent Call Lists In addition to the Dialer you can place calls from the Recent Calls list which has calls that were recently placed answered or missed on your phone To place calls from the Recent Calls list 1 Doone ofthe following gt On VVX 101 201 300 310 and 400 410 phones navigate to Directories gt Recent Calls gt On VVX 500 and 600 phones tap Directories gt Recent gt On VVX 1500 phones press the Directory key and select Call Lists 2 From the Calls List screen select a contact and select Dial On VVX 500 and 600 phones the call is automatically placed after you select a contact Place Calls to Favorites You can place a call to
272. s Media Phones User Guide gt On VVX 101 and 201 phones press the L sC soft key to display the Calls screen from the Lines screen gt On VVX 500 and 600 phones swipe the screen to the right or left to switch between the Lines Calls or Active Call screen Understanding Phone Icons and Status Indicators The following tables display phone icons and status indicators that display on the VVX business media phones For information on video icons see the section Status Indicators and Messages for the VVX Camera Phone Icons on VVX 101 and 201 Phones Icon Ga o PAO GO E KG Polycom Inc Description Registered line Unregistered line Placing a call Active call using Polycom HD Voice Held call Incoming call Active conference Icon P Description Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled New message Presence status Available Placed call Presence status Busy or In a Call Received call Presence status Away Missed call Presence status Do Not Disturb Favorite Presence status Offline Do Not Disturb enabled Pe De De be Co Do KH AP V Presence status No information 33 Polycom VVX Business Media Phones User Guide Phone Icons on VVX 300 and 310 Phones Icon 4 Description Registered line Unregistered line Placing a call NG Active call using Polycom HD Voice Held call Incom
273. s Media Phones User Guide Parking and Retrieving Calls Using the Call Park feature you can park a call on the server or another contact s line and retrieve the call from any phone on your network The Call Park feature is available on VVX phones registered with a Lync or BroadWorks server See the following sections for more information on using Call Park e Parking and Retrieving Calls on the Lync Server e Parking and Retrieving Calls on the BroadWorks Server Parking and Retrieving Calls on the Lync Server Using the Lync Call Park feature you can park up to eight calls while you continue to make calls and answer other incoming calls on your phone Call Park is different from call hold in that the call is placed in a call orbit on the Microsoft Lync Server Calls placed in the call orbit are given a retrieval number and can be retrieved by any Lync compatible phone with access to the orbit This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone Park Calls You can park up to eight active or held calls on your line If you try to park additional calls a message displays stating that the maximum number of calls have been parked on the server To park an active call During a call press the Park soft key The call is placed in the call orbit and given an retrieval number as shown next WO i as Line Tom Davies 1 call Uu s
274. s muted the audience 2 Press Unmute to enable participants to speak in the conference A notification is displayed on the participants phones informing them that the presenter has unmuted the audience Mute and Unmute Individual Participants Presenters can choose to mute and unmute individual participants during conferences To mute and unmute an individual conference participant 1 Select a participant and press Far Mute A notification is displayed on the participants phone informing him or her that the presenter has muted the participant 2 Select the muted participant and press Unmute A notification is displayed on the participants phone informing him or her that the presenter has unmuted the participant Demote or Promote Conference Participants Presenters can promote conference participants from an attendee to a presenter or demote conference participants from a presenter to an attendee To promote or demote conference participants In the Roster screen select a conference participant and do one of the following Press Host to promote a participant to presenter Press Attendee to demote a presenter to attendee The participant is now a presenter who can manage conference participants or an attendee Enable and Disable Conference Announcements When enabled announcements play whenever a presenter mutes or unmutes the audience locks or unlocks the conference and removes a conference participant or when a n
275. s section provides information on changing your default paging group updating page group subscriptions and enabling pages to play during active calls Change the Default Paging Group When you press and hold Paging your page is automatically sent to the default paging group 1 You can change the default paging group to any other group To change the default paging group 1 Navigate to Settings Basic Preferences Paging PTT Configuration Group Paging On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration Group Paging 2 From the Group Paging Configuration screen select Default Group and select a new paging group number When you press Paging your phone sends pages using the new group Polycom Inc 154 Polycom VVX Business Media Phones User Guide Update Paging Group Subscriptions By default you are subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent from these groups You can change which groups you are subscribed to However you cannot disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Navigate to Settings Basic Preferences Paging PTT Configuration Group Paging On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration Group Paging 2 From the Group Paging Configuration screen select Group Subscrip
276. s such as menus menu selections window and dialog box names soft keys filenames and directory names when they are involved in a procedure or user action Also used to highlight text to be entered or typed Italics Used to emphasize text to show example values or inputs in this form lt example gt and to show titles of reference documents available from the Polycom Support Web site and other reference sites Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents Courier Used for code fragments and parameter names Polycom Inc 17 Get Started Before you use your phone take a few moments to familiarize yourself with its features and user interface This chapter details your phone s components the screen layout of your phone and how to navigate your phone s interface The terms the phone and your phone refer to any of the business media phones Unless specifically noted in this guide especially with regard to phone graphics all VVX phones operate in similar ways Note Accessing features and options As you read this guide keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment As a result some features may not be enabled or may operate differently on your phone Additionally the examples and graphics in this guide may not directly reflect what is displayed or is availab
277. s the following when connected to analog and USB headsets e When an analog headset is connected and in use the headset key glows green Note that the headset key does not glow on VVX 101 and 201 phones e When an USB headset is connected and in use the headset key glows blue For VVX 1500 phones the headset key glows green e When both an analog and USB headset are connected the USB headset is used automatically for all calls e When two USB headsets are connected the headset you connected first is used automatically for all calls After you connect a headset to your phone you can set up your phone to use the headset automatically when answering and placing calls To enable this feature see the section Use Your Headset for All Calls Troubleshooting Why is my USB headset not displaying on my phone If your phone does not detect the USB headset when you attach it to your phone the USB port on your phone may be disabled Contact your system administrator and view the section USB Port Issues for more information Use Your Headset for All Calls You can set up your phone so that all incoming and outgoing calls automatically use your headset To use this feature you must enable and activate Headset Memory Mode To enable and activate Headset Memory Mode 1 Navigate to Settings Basic Preferences Headset Headset Memory For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Headset M
278. sC soft key From the Lines or Home screen press the Home key amp On VVX 500 and 600 phones tap the Calls icon in the status bar The Calls screen is displayed with the list of active and held calls for each line on the phone Active and held calls for each line on the Calls screen on VVX 101 and 410 Monday June 22 To George Carson 3605 EU EE Hold Susan Bakers 1 38 Hold End Call Transfer More Manage Calls from the Calls Screen From the Calls screen you can manage a call by holding resuming or transferring the call or you can initiate a conference To manage a call from the Calls screen 1 Selecta call The call is highlighted 2 Doone ofthe following Select Hold to place an active call on hold Select Resume to make a held call active Select End Call to end a call with a contact You can end active calls only so resume the held call first before ending it Polycom Inc 64 Polycom VVX Business Media Phones User Guide Select Transfer to send the call to another contact Select Conference to initiate a conference call Managing Calls Remotely When your phone is registered with a BroadWorks server and you are signed in to the phone with your BroadSoft UC One credentials you can manage calls to your line remotely from any of your phones using the BroadWorks Anywhere or Remote Office features With these features you can handle any incoming calls to your office phone on
279. screen select Reminder Disable Troubleshooting Why don t my meeting reminders display If you have enabled meeting reminders but your phone is not displaying them make sure that your login credentials are correct Joining Calendar Meetings You can join any meeting from the calendar or from meeting reminders using the meeting number Join Meetings from the Calendar You can join meetings from the Calendar from Meeting view To join a meeting from Meeting view 1 From Day view select the meeting 2 n Meeting view select a meeting number Join a Meeting from a Meeting Reminder You can join a meeting from the meeting reminder when it displays before a meeting To join a meeting from a meeting reminder Select the meeting number that is displayed in the reminder Join a Meeting with an Alternate Number If the meeting organizer has provided alternate numbers you can use to join the meeting you can choose to view and use alternate numbers to join the meeting To join a meeting using an alternate meeting number Doone of the following From Meeting view select More Actions and choose a number gt From the meeting reminder select Detail gt More Actions and select a number Join Lync Meetings from the Calendar You can join Lync meetings from the Calendar either from meeting reminders or Meeting view Polycom Inc 163 Polycom VVX Business Media Phones User Guide To join a Lync meeting fro
280. screens are 220 x 108 pixels 4 VVX 500 phone screens are 320 x 240 pixels A VVX 600 phone screens are 480 x 272 pixels A VVX 1500 phone screens are 800x480 pixels Smaller images are centered and surrounded with black space Larger images are scaled proportionally to fit the screen Horizontal or vertical black bars are added to preserve the original aspect ratio Using the Web Configuration Utility In the Web Configuration Utility you can upload pictures to your phone to save as your background Find Your Phone s IP Address To access the Web Configuration Utility you need your phone s IP address To find your phone s IP address Navigate to Settings Status Platform Phone On VVX 1500 phones navigate to Menu Status Platform Phone a Note Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5 1 1 or later and registered with Lync Server access to the Web Configuration Utility is disabled by default as a security precaution Contact your system administrator for help enabling the Web Configuration Utility Add a Background Using the Web Configuration Utility You can add one or multiple images for your phone background using the Web Configuration Utility Polycom Inc 171 Polycom VVX Business Media Phones User Guide To add your own picture using the Web Configuration Utility 1 Oo 0 FB CO N Enter your phone s IP address into the web browser on
281. set key glows green if an analog headset is connected or blue if a USB headset is connected For VVX 101 and 201 phones the headset and speakerphone keys do not glow and the Headset f icon displays in the status bar If you frequently use a headset you can set up your phone to always use your headset for calls For more information see Use Your Headset for All Calls Tip Setting up the phone to automatically use your headset for all calls Mute and Unmute Audio You can mute the microphone so other parties cannot hear you Microphone Mute applies to the handset headset and speakerphone You can still hear all other parties when you mute your microphone When your audio is muted the Mute icon is displayed and the Mute key glows red excluding VVX 101 and 201 phones To mute and unmute the microphone 1 During a call including a conference call press the Mute key l The other parties cannot hear you 2 Press the Mute key again to unmute the microphone Polycom Inc 56 Polycom VVX Business Media Phones User Guide End Audio Calls You can end an active call on your phone at any time To end active calls Doone of the following Place the handset on the cradle Press End Call gt Inthe Calls screen highlight the call and press End Call End Held Calls You cannot end calls that are on hold You must resume held calls before ending them To end a held call From the Calls screen select the held
282. spect ratios match no stretching occurs e Crop The video image is resized to maintain the correct aspect ratio Any parts of the image that do not fit within the area are cropped You can choose to apply the following settings for video that displays on the full screen and in the Active Call screen e Video Screen Mode Window Adjusts the video image that displays in the Active Call screen You can select Normal Full or Crop The default setting is Normal e Video Screen Mode Full Screen Adjusts the video image that displays on the full screen You can select Normal Full or Crop The default setting is Normal The following pictures show how normal full and cropped modes display in the Active Call screen Far side video display settings To Lauren Gates isi End Call Transfer End Call Transfer End Call Transfe Confrnc Normal Cropped To change the way far side video displays 1 Navigate to Settings Basic Video Video Screen Mode For VVX 1500 phones navigate to Menu Settings Basic Video Video Screen Mode Polycom Inc 111 Polycom VVX Business Media Phones User Guide 2 From the Video Screen Mode screen select and adjust the video screen settings 3 Select Save Display All Video Calls in Full Screen Mode By default the far side video always displays in the Active Call screen You can enable your phone to display all incoming videos on the full screen To display all inco
283. stall the application on your computer and activate PDC on your phone To enable the PDC you need to enter your computer access credentials to the phone You can provide this information to your phone using one of two methods e Use the Direct Method e Using the Indirect Method The method you use depends on how your phone and computer are set up After you install the software you need to make changes to your phone to establish a connection to your computer and provide an exception to your firewall or anti virus software to unblock the PDC program Use the Direct Method If your phone and computer are connected using an Ethernet cable use the direct method to enable the PDC Using this method your phone automatically detects your computer s access credentials To connect using the direct method 1 Click Start Programs Polycom Polycom Desktop Connector The PDC icon is displayed as an active program on your taskbar as shown next Polycom Inc 188 Polycom VVX Business Media Phones User Guide a dq EB W e o B o s m Customize AE 2 Navigate to the PDC Configuration screen on your phone gt For VVX 1500 phones navigate to Menu gt Settings gt Basic gt PDC Configuration Forother VVX phones navigate to Settings Basic PDC Configuration The PDC Configuration screen is displayed on your phone screen 3 Onthe PDC Configuration screen set the Status field to Enabled and select Save Your sett
284. sten to a message you can delete the message from your phone To delete a voicemail message Select a message and select Delete Mark Message as Read You can choose to mark unread messages that you do want to listen to as read Marking a message as read removes the message alert To mark a message as read Select a message and select Mark As Read Send Instant Messages You can send and receive instant messages using your phone Instant messaging is an optional feature Contact your system administrator to find out whether instant messaging is enabled on your phone When you send a message you can either select a message from a preset list of short messages for example Call me and Can t chat now or you can use the dial pad or onscreen keyboard to enter a custom message To send an instant message 1 From the Home screen navigate to Messages Instant Message On VVX 1500 phones press the Message key and select Instant Message The Instant Messages screen is displayed 2 If you have multiple lines on your phone select a line 3 From the Instant Messages screen select the New soft key 4 Enter a contacts phone number URL or IP address and select OK The phone number URL or IP address you entered is displayed on the screen 5 Do one of the following Polycom Inc 151 Polycom VVX Business Media Phones User Guide Press Select to choose a pre scripted message from the Message Select screen Sel
285. t Transparent Lines and select Enabled The line keys are displayed without a background as shown next Available Monica Barnes 37g Nikki Nguyen Available Lauryn Hilt A Way mt cmo es New Call Forward DND MysStatus More Enabling Screen Savers Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone the idle browser or pictures stored on a USB flash drive Ask your system administrator if this feature is available on your phone This section includes the following topics e Enable Screen Savers e Use Personal Photos as Screen Savers e Disable Screen Savers Enable Screen Savers The screen saver automatically starts each time your phone is idle for a certain amount of time When you enable the screen saver you can choose to have your phone either display default photos stored on the phone or the idle browser see View the Idle Browser Polycom Inc 173 Polycom VVX Business Media Phones User Guide To enable a screen saver 1 Navigate to Settings Basic Preferences Screen Saver On VVX 1500 phones navigate to Menu Settings Basic Preferences Screen Saver 2 From the Screen Saver screen select Screen Saver and select Enabled 3 Select Wait Time and enter the number of minutes the phone can wait after no activity before displaying the screen saver You can enter any time between one and 9999 minutes The default t
286. t accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Industry Canada IC VVX Expansion Modules This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada CE and VCCI Mark These VVX 101 201 300 310 400 410 500 600 and 1500 business media phones are marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC The VVX Camera and VVX Expansion Modules are marked with the CE mark This mark indicates compliance with LVD amp EMC Directives 2006 95 EC amp 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL 1 4DX UK CE Mark R amp TTE Directive EU only Cesky Czech Polycom UK Ltd t mto prohla uje Ze tento VVX 101 201 300 310 400 410 500 600 1500 je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr VVX 101 201 300 310 400 410 500 600 1500 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t VVX 101 201 300 310 400 410 500 600 1500 in Ubereinstimmung mit den grundle
287. t transfer type to use for all calls or choose a transfer type during a call When you choose a default transfer type you can press the Transfer soft key and your phone uses the set transfer type for all calls Consultative is set as the transfer type by default To set a default transfer type for all calls 1 Navigate to Settings Basic Preferences Default Transfer Type For VVX 1500 phones navigate to Menu Settings Basic Preferences Default Transfer Type 2 Onthe Default Transfer Type screen choose a transfer type The selected transfer type is used for all calls Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call To transfer a call 1 During a call do one of the following Press Transfer to use the default transfer type Press and hold Transfer and select a transfer type 2 Dial a number or choose a contact from the call list or directory If the transfer type is set to Blind the call is transferred immediately 3 If the transfer type is set to Consultative press Transfer after speaking with your contact Cancel a Transfer If a contact does not answer the transfer or you want to remain speaking with the contact on your line you can cancel the transfer before it is complete To cancel a transfer before the call connects Select Cancel The call is not transferred and becomes active Polycom Inc 58 Polycom VVX Busines
288. te that after you uninstall the Polycom BToE Connector you can no longer use BToE If you decide to start using the BToE feature again you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer Before uninstalling the Polycom BToE Connector you need to disable BTOE and unpair your phone and computer see the section Disable BToE on Your Phone To uninstall the Polycom BToE Connector 1 Inthe Start menu select All Programs gt Polycom gt Polycom BToE Connector gt Uninstall Polycom BToE Connector A dialog box asking if you re sure you want to uninstall this product is displayed 2 Choose Yes to uninstall the Polycom BToE Connector A dialog box showing the progress of the application uninstall is displayed Polycom Inc 212 Maintenance Tasks When your phone is unable to operate properly you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform This section shows you how to perform the following maintenance tasks e Investigate Phone Warnings e Restart the Phone e Update the Phone Configuration e Test Phone Hardware e Clean the Touchscreen e View Software Details e Update the Phone Software e Update Your Lync Phone Software Investigate Phone Warnings When your phone is unable to perform certain tasks a Warning icon is displayed in the status bar The warning icon lets you know that your phone
289. ter Together over Ethernet Issues General Phone Issues This section includes potential issues and solutions for general phone issues Speakerphone Issues If your speakerphone doesn t work your system administrator may have disabled it If this is the case a message is displayed informing you that Handsfree is disabled after you press the speakerphone key In this case use the handset or a headset to handle calls USB Port Issues If you attach a USB device to your VVX 500 600 or 1500 phone and the phone does not detect the attached USB device your system administrator may have disabled the USB port on your phone In this case you cannot attach a USB flash drive to your phone to use the following features e Call recording e Picture frame e USB headset e VVX Camera for video calls on VVX 500 and 600 phones e USB charging device on the VVX 600 Contact your system administrator for help on enabling the USB port on your phone Polycom Inc 218 Polycom VVX Business Media Phones User Guide Application Issues This section includes solutions to troubleshooting issues for applications on your phone Troubleshoot Calendar Issues When you do not see the Calendar icon on the Home screen or you are not receiving meeting reminders itis possible that your phone is not connected to the Microsoft Exchange Server To reconnect to the server and use the Calendar feature again 1 Navigate to Settings Features Calendar 2 F
290. the speakerphone You can switch to the handset or headset after the call is answered see the section Switch among the Handset Headset and Speakerphone Polycom Inc b5 Polycom VVX Business Media Phones User Guide If your phone is set up to answer intercom calls with your microphone muted you need to unmute your microphone before responding to the call To answer and respond to an intercom call with mute enabled After the call is answered press the Mute key and reply Answer Calls from VVX Expansion Modules You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module See the section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules To answer calls Press the expansion module line key with a flashing green LED indicator Switch among the Handset Headset and Speakerphone You can place and answer calls on your phone using the handset speakerphone or headset You can alternate among the three modes during calls if available To switch among the handset headset and speakerphone During a call pick up the handset press the Headset key or press the Speakerphone key 4 For example if you re using the handset press the Headset key to switch to the headset or press the Speakerphone key to switch to the speakerphone When using the speakerphone the Speakerphone key glows green When using the headset the Head
291. the chairperson the person who initiated the conference call can mute and remove individual participants from the conference Muting Conference Participants Chairpersons can mute all conference participants at one time or mute an individual participant Only chairpersons can mute and unmute conference participants If a chairperson mutes a participant s audio a mute icon is displayed in the Roster next to each person who is muted Mute and Unmute All Conference Participants Chairpersons can mute and unmute all conference participants at one time To mute and unmute all conference participants 1 Press Mute All 2 Press Unmute to enable participants to speak in the conference Mute and Unmute Individual Participants Chairpersons can choose to mute and unmute individual participants during conferences To mute and unmute an individual conference participant 1 Select a participant and press Far Mute 2 Select the muted participant and press Unmute Remove Conference Participants A chairperson can remove any participant from the conference call To remove conference participants nthe Roster select a participant and select Remove Working with Shared Lines All VVX phones support multiple and shared lines Your administrator can customize your phone so that you have multiple shared lines enabled The following features are not available or have limitations on phones with shared lines e Forwarding an incoming call is
292. the contact s information and save the new contact information in the PAB or Contact Directory For instructions on editing Polycom Inc 129 Polycom VVX Business Media Phones User Guide contacts in the Personal Address Book see Edit Contacts in the Personal Address Book For information on editing contacts in the Contact Directory see Managing the Contact Directory Save Search Results For the GAB you can also enable View Persistency which enables you to view your most recent search results in the GAB after you have left the Directory screen To enable View Persistency 1 Navigate to Settings Basic Preferences Global Address Book View Persistency On VVX 1500 navigate to Menu Settings Basic Preferences Global Address Book View Persistency 2 Select Enable View Persistency is enabled and you can view your most recent search each time you return to the GAB Using the Personal Address Book The Personal Address Book PAB enables you to import contacts from GENBAND to the Contact Directory on your VVX phone Additionally you can search for contacts edit contact information and save contacts to the PAB UU Note Adding contacts to address books Before importing contacts to your Polycom phone make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Di
293. time and date the time and date display flashes If this happens or if the time and date are incorrect contact your system administrator The following figure shows the default format for the time and date Polycom Inc 168 Polycom VVX Business Media Phones User Guide You can customize the time and date by choosing between a variety of time and date formats including options to display the day month or year To update the time and date display 1 Navigate to Settings Basic Preferences Time amp Date On VVX 1500 phones navigate to Menu Settings Basic Preferences Time amp Date 2 From the Time amp Date screen do one of the following Select Clock Date to change the date format Select Clock Time to change the time format Select Clock Order to change the order of the time and date display not available on VVX 101 and 201 phones 3 From the Clock Date Clock Time or Clock Order screen select the format you want Disable the Time and Date Display You can turn off the time and date display so that they do not display at all To disable the time and date display 1 Navigate to Settings Basic Preferences Time amp Date On VVX 1500 phones navigate to Menu Settings Basic Preferences Time amp Date 2 From the Time amp Date screen select Disable to turn off the time and date display Setting the Backlight Intensity and Timeout Your phone s backlight h
294. tions 3 From the Group Subscriptions screen select the group you want to subscribe to and select Yes Enable Pages to Play during Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a page This setting is disabled by default and when disabled the incoming page is held in a Pending state it does not disrupt the call and you cannot hear the page When you enable the Accept While Busy setting a page interrupts calls and you hear the audio of the call and the page To enable or disable pages to play during an active call 1 Navigate to Settings Basic Preferences Paging PTT Configuration Group Paging On VVX 1500 phones navigate to Menu Settings Basic Preferences Paging PTT Configuration Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and enable or disable the setting Broadcasting Messages with Push to Talk The Push to Talk PTT feature enables you to transmit messages and listen to replies much like a walkie talkie Your system administrator sets up the feature defines up to 25 channels for PTT mode and assigns a label to each channel that easily identifies the channel such as All HR Dept Shipping Staff or Executives Each group or channel has one of the following priorities e Normal By default broadcasts sent to channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the
295. to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Scrolls through information or options displayed on the phone s screen Selects a field of displayed data Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen Enable you to select a phone line view calls on a line or quickly call a favorite contact Shows a 2 2 inch diagonal screen with a backlight that enables you to view menus and data Flashes red to indicate when you have new messages 22 Polycom VVX Business Media Phones User Guide VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones The table lists each numbered feature shown in this figure VVX 400 and 410 hardware features VVX 400 and 410 Hardware Feature Descriptions Reference Feature Number 1 Security slot on top 2 Reversible tab 3 Speaker 4 Soft keys 5 Transfer key 6 Dial pad keys Polycom Inc Feature Description Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on th
296. tors are removed for about one to two hours Access Lync Voicemail Messages When your phone is registered with the Lync server you can view individual voicemail messages on your VVX phone For each voicemail message you can view the contact who left the message the contact s presence status and the status of the voicemail message You can also call contacts from the Voicemail screen This feature is not available for VVX 101 and 1500 phones Check with your system administrator to find out if this feature is available on your phone The following icons display next to each message to indicate the status of a message e Unread message e Read messages To access your Lync voicemail messages 1 Press Messages Voicemail A list of voicemail messages is displayed as shown next Steve Bakers Duration 18 seconds Monica Barnes Duration 9 seconds 12 11 PM Nikki Nguyen Duration 4 seconds 11 45 AM Play Call Delete Mark As Read 2 Select a message and select Play Polycom Inc 150 Polycom VVX Business Media Phones User Guide Managing Lync Voicemail Messages From the Lync Voicemail screen you can call a contact delete messages or mark unread messages Call a Contact After you listen to a contact s voicemail you can call the contact from the Voicemail screen To call a contact from the Voicemail screen Select a message and select Call Delete Voicemail Messages After you li
297. umber To retrieve the call on another phone Select New Call and dial the retrieval number For example dial 7347 Parking and Retrieving Calls on the BroadWorks Server When your phone is registered with a BroadWorks server you can use Call Park to park a call directly to a contact s line Call Park is different from call hold in that the call is parked on another contacts line which enables you to continue using your phone to place other calls Call Park is also available for shared lines Check with your system administrator to find out if this feature is available on your phone Park Calls You can park a call directly on a contact s line When you park a call on a contacts line the call is removed from your phone and the contact is notified that a call is parked on his or her line To park a call directly to a contact s line During a call press Hold and dial 68 and the contacts line extension For example dial 684144 When a contact sends a parked call to your extension the following notifications are displayed or played on your phone e The Call Park icon IP e The message Call is parked in the status bar e An audio notification plays if enabled by your administrator Audio notifications are not available for BLF monitored contacts The Call Park icon P also displays for shared lines monitored contacts and for lines and monitored contacts on VVX Color Expansion Modules Polycom Inc 60 Poly
298. up Item Manufacturer Command Location z V Microsoft Office 2010 Microsoft Corp C Program Fil HKCUISOFTWARE V Microsoft Office 2010 Microsoft Corp C Program Fil HKLMISOFTWARE Iv Intel R PIconStartup Intel Corporation C Program Fil HKLMISOFTWARE v Intel R USB 3 0 Monitor Intel Corporation C Program Fil HKLMISOFTWARE V RCIMGDIR Ricoh co Ltd C Program Fil HKLM SOFTWARE V ThinkPad Power Manager Lenovo Group rundll32 C Pr HKLMISOFTWARE 4 Junos Pulse Juniper Networ C Program Fil HKLMISOFTWARE Z Dolby Profile Selector Dolby Laborato C Program Fil HKLMISOFTWARE FileZilla Server FileZilla Project C Program Fil HKLMISOFTWARE Bluetooth Software Broadcom Corp C PROGRA 1 C ProgramData Mic Gprotvcom BToE Connector Polycom C PROGRA 2 C WrogramData Mic Nals renn DTAE Panmapkar Dalan 7 INNACNA 7 Me Men nese Mata Ii m 4 n p Enable all Disable all Cancel App Help Click OK gt Exit without restart Enable and Pair Better Together over Ethernet Before you can begin using BToE you must pair your Polycom phone and your computer to enable BToE To pair your phone with your computer and enable BToE 1 Connect an Ethernet cable from your computer to the PC port on your phone The message Successfully Paired is displayed on the phone and if you are not signed into Lync on your phone a dialog
299. ur Recent Calls list Enabling DND on shared lines disables ringing only A visual notification of the call still displays and you have the option to answer or ignore the call To enable or disable Do Not Disturb Select DND On VVX 1500 phones press the DND key C Tip Quickly disable DND on VVX 600 phones Af To disable DND on VVX 600 phones tap the DND icon BH in the status bar Reject Calls with Do Not Disturb on Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone your system administrator can set up your phone so that you can enable the feature on a per line basis To automatically enable Do Not Disturb for all lines 1 Select DND On VVX 1500 phones press the DND key 2 Select Set All to enable DND for all lines Enable DND for One Line If enabled you can choose to enable DND for a particular line and not all lines To enable Do Not Disturb for a particular line 1 Select DND On VVX 1500 phones press the DND key 2 From the Line Select screen select a line 3 From the Do Not Disturb screen select Enable Polycom Inc 69 Polycom VVX Business Media Phones User Guide Reject Anonymous Calls When your phone is registered with a BroadWorks server and you are signed into the phone with your BroadSoft UC One credentials you can use the Anonymous Call Reject ACR feature to automatically reject anonymous calls to your line from callers who have restricted their caller
300. uring calls VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4 1 3 or later For information on attaching the VVX Camera to your phone see the VVX Camera Quick Start Guide on the VVX Camera support page Check with your system administrator to make sure your phone has the correct software and is enabled to handle video calls The following figure shows the VVX 500 phone with a VVX Camera attached VVX 500 phone and VVX Camera VVX Camera After the camera is attached to your phone a message indicating that your camera firmware is updating and syncing with your phone displays Do not remove the camera during this process After your phone and camera sync the message Camera ready is displayed and your camera is ready to use Troubleshooting Why is my phone not detecting my VVX Camera If your phone does not detect the VVX Camera when you attach it to your phone the USB port on your phone may be disabled Contact your system administrator and view the section USB Port Issues for more information Control the Lens Angle On your VVX Camera you can control the lens angle for video calls To control the lens angle for video calls Onthe top of the camera slide the Lens Adjuster backward or forward slowly until the camera is at the desired angle Use the Privacy Shutter You can use the privacy shutter on the VVX Camera to stop transmitting video during a call To use the privacy shutter
301. uter Presence information includes your contact s availability and an activity description The following table shows the presence icons that display for Lync contacts on the Polycom VVX 400 410 500 and 600 phones Polycom Inc 138 Polycom VVX Business Media Phones User Guide Presence Icons on VVX Phones Icons Description Available Busy In a Call In a Meeting In a Conference Call Away Be Right Back Inactive Off Work Do Not Disturb Presenting In Presentation Offline Unknown Blocked The following table shows the presence icons that display for Lync contacts on VVX 300 and 310 phones Presence Icons on VVX 300 and 310 Phones Icons lagi KO a 3 2 Description Available Busy In a Call In a Meeting In a Conference Call Away Be Right Back Inactive Off Work Do Not Disturb Presenting In Presentation Offline Polycom Inc 139 Polycom VVX Business Media Phones User Guide Presence Icons on VVX 300 and 310 Phones 5 Unknown e ry Blocked The following table shows the presence icons that display for Lync contacts on VVX 201 phones Presence Icons on VVX 201 Phones Icons Description Z Available Busy In a Call In a Meeting In a Conference Call 1 Away Be Right Back Inactive Off Work Do Not Disturb Presenting In Presentation Offline Unknown Blocked Note Out of Office setting in Outlook displayed on presence icons as a
302. uyen Inactive Dial Info Dial All Set a Ringtone for Boss Calls As a delegate you can set a distinct ringtone for incoming calls on each of your assigned bosses lines To set a ringtone for boss calls 1 Navigate to Settings gt Basic gt Ring Type gt Boss Ring Type 2 Select a boss and select a ring tone Edit the Delegates Group You cannot edit the Delegates group on your phone If you want to add or remove delegates you need to edit the Delegates group in your Lync client To edit the Delegates group 1 In your Lync client click the Settings icon and select Tools gt Call Forwarding Settings 2 Select Edit my delegate members as shown next Your current call forwarding settings Calls will ring you at work 42331 and alzo ring your delegates Michelle Dubois Betty Cooper and Marie Jones at the same tme Unanswered calis will go to No voice mad Calls vell continuously ring for 20 seconds These settings wil apply Al ofthe time Edit my bam cali group member 5 Edit my delegate members 3 Doone ofthe following Select Add to add delegates Select a delegate and click Remove to delete the delegate from the group Delegates removed from the Delegates group can no longer monitor call activity on a boss s line Polycom Inc 92 Polycom VVX Business Media Phones User Guide Managing Calls on the Boss s Line A boss can monitor calls on the delegate s line and delegates can place answer hold or t
303. vailable but has set Outlook to Out of Office Polycom Inc An asterisk on a presence icon indicates that a contact has set Outlook to Out of Office For example if a contact s presence is displayed as Available with an asterisk that contact is signed into Lync client 140 Polycom VVX Business Media Phones User Guide In the following example figure Betty Cooper is available Lisa Wong is Do Not Disturb Marie Jones is Away and Michelle Dubois is in a call Presence information for Lync contacts 9 40 PM Michelle Dubois In a call PU n EMIT LM Tom Davies Betty Cooper Available Lisa Wong F Do Not Disturb Marie Jones New Call Forward DND MyStatus More View Contact s Activity on VVX 201 300 and 400 Phones On VVX 201 300 310 and 400 410 phones only a contact s presence status is displayed on the Lines screen You can view your contact s activity description in the Contact Information screen To view your contact s activity description on VVX 201 300 310 and 400 410 phones Press and hold the contact s line key for one second The Contact Information screen is displayed with your contact s presence status and activity description as shown in the next figures Lisa Wong Contact Information Available r Betty Cooper Available R Iwong bor ee com 21 8 2332 MB 2334 Dial Exit View Contact Information on VVX 500 and 600 Phones You can view your contacts presence a
304. y three pages of line information on the LCD screen for each module connected to a VVX phone Each page of the expansion module contains 28 registrations busy lamp field contacts Lync contacts or favorites assigned to line keys To navigate between VVX Color Expansion Module pages Press a Page key beneath the screen on the VVX Color Expansion Module Using Smart Paging The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color Expansion Modules based on the number of expansion modules connected to a VVX phone Smart Paging is automatically enabled for VVX Color Expansion Modules connected to VVX phones with UC Software 5 1 0 or later Polycom Inc 203 Polycom VVX Business Media Phones User Guide Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays Note Smart Paging does not affect Flexible Line Key assignments If you assigned functions to line keys using the Flexible Line Key feature the line key assignments display on the designated line key on the expansion module and are not affected by Smart Paging When Smart Paging is enabled the pages on the VVX Color Expansion Module are distributed across all connected expansion modules This feature is described and shown in the following scenarios e f you only have one expansion module connected to your VVX phone the pages are ordered sequentially on the module as shown in the next figure Press the
305. your message and select End Call a N Select Resume Place a Call from a VVX Expansion Module You can place a call using the line keys on your VVX Expansion Modules Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines See the section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules To place a call Doone of the following gt Press a line key corresponding to an available line and dial the number Polycom Inc 51 Polycom VVX Business Media Phones User Guide Pressthe line key of the assigned favorite you want to call The call is placed and is displayed on your phone s screen Place a Call with a Hidden Number When your phone is registered with the BroadSoft BroadWorks server you can choose to hide your phone number when you place a call Check with your system administrator to find out if this feature is available on your phone To hide your number 1 Select UC One on the Home screen or navigate to Settings Features UC One Call Settings On VVX 1500 phones navigate to Menu Settings Features UC One Call Settings 2 f you have more than one line registered select a line 3 Select Line ID Delivery Blocking and select Enabled Your number does not display when you place calls to contacts Redial a Number Your phone automatically keeps a record of all the calls placed on your

Polycom VVX Business Media Phones User Guide

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