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WROC User Manual - Ultrative Technology Co., Ltd.

1. Rabi 20 Access Conttol supuso pU ee ha HIER 20 Advanced Filteting i oe eise Ent e eu E 20 Remote Management e bea ree E et er ER e edat etd bt treten be e t ER ER 21 Dn e ire tede aei tede 22 DS e e a veal 22 APP Ci sI 24 VITAL Vis A ea Macatee ates 24 Port Forwarding A AS A ai 24 DMZ Ln A ode end eae eee Aether DE lee en aS 25 UIP A UI M Du E Meses e stein AG NON ANS 25 USB Stofa I M 25 USB PM 26 Advanced Settings eR Uie A ERE REA 27 Static Routing o cede ce ire it nd ecd erbe ett gh eoe etl e o HR tenet 27 Ser rangbtu s 27 DON nU mte add 27 Chapter III VoiCe oie eoeeee eite eoe eo enne ien eoe ce eon oa een eo sonno sienne sena usua oa ee en cessa sese ea esee eeu 29 Auto Attencla dede 30 Auto Attendant and the Receptionist ooooncncnnnnonnicnnnnnnnenonnnaconcnn con cnn nenne A REA trennen E tentes 30 Greellng A i ag AA RE n ned ne Aired Sep 30 Outbound Gall Transfer coe ntc teer tee RECIEN ESPERTO ERE E E 31 MAG edd pfo Ru 32 IP Extension RES 32 Call Barini A ERE Vene PED AEE E E A E RH EE 32 Call Forwarding a oett e eio euet des 33 Recording e e t Re ERE RAD IRSE A RECEPERAT LE RR epe 34 Voicemail sasina n ER o en 35 Phone LOCK az USERS HERR A ti tute 37 AN e ete EE ER pd EET 37 Call Hold ad da 38 Call Transfer 35 289 URSUS EE ER EESTI ME 39 Call Park or n RD RUBY t e n taf de 40 Call Waiting 2 west sete E ELLA tor LL o S LEE
2. Priority Set the priority for a rule Destination Dest IP address Specify the destination IP address over which QoS takes effect Source IP address Specify the local IP address Package length Specify the length of packets passing through the router DSCP Differentiated Services Code Point distinguishes priorities by code values If there are no special requirements the default is recommended 22 Protocol Specify the protocol type over which QoS takes effect 8 Click Save Note By default the WOC gives the priority to voice services so QoS settings do not take effect over voice services 23 Application Virtual Server The virtual server achieves the port range mapping between the WAN and LAN terminals of the WOC The access of WAN to this port range will be located by the specified terminals in LAN Setting Virtual Server 1 Click Network from the home page 2 Click Application Virtual server and configure the following parameters Host IP address Specify the IP address of the host serving as the virtual server of the LAN Port range Specify the start and end ports which the virtual server monitors Protocol Specify the network protocol used by the virtual router For example you need to select UDP for DNS server and TCP for Web server If you are not sure which protocol is suitable select TCP amp UDP Comment Custom name 3 Click Add Note If the service port 80 is included in the port range
3. Upload control and Download control 3 Set values for the upload and download bandwidths based on the network condition 4 Select the QoS policy DRR Rate limit This parameter sets the minimum and maximum bandwidth for rules of each level In addition this parameter can set QoS rules SPQ Priority If this parameter is selected only QoS rules not upload and download rules can be configured Services are processed by priorities Services with the highest priority take the precedence over services with a lower priority It ensures that high priority services are processed before low priority services However if there are toomany high priority services tobe processed low priority services may be blocked SPQ DRR Speed limit This parameter can set the minimum and maximum bandwidth for rules of the priority lowest level andthe default If this parameter is selected QoS rulescan be configured in addition to upload and download rules DSCP DSCP is short for Differentiated Services Code Point If this parameter is selected only QoS rules not upload and download rules can be configured 5 Set the minimum and maximum bandwidth of different levels highest high default and low for the upload and download rules The total minimum bandwidth of each level cannot exceed 100 6 Select a Reserved bandwidth The default of 1096 is recommended 7 Configure parameters for the upload or download rules Name Specify the name of a rule
4. 3G Failover When the uplink of Ethernet WAN port fails to work properly the WOC will automatically activate the 3G connection and switch traffics to the 3G connection The failover occurs when the uplink of Ethernet WAN under one of the following conditions e When the uplink of Ethernet WAN port is down e When there is no response of ping from the gateway and the DSN server After the connection of the wired network resumes the WOC will automatically switch back The 3G link remains connected without charring traffic 11 Configuring 3G Failover 1 Click Network from the home page 2 Click Network WAN In the Setup box set the connection mode to PPPoE ADSL or STATIC Fixed IP and configure other parameters then click Save 3 Tick off Enable in the 3G failover box and click Save After that parameters required for the 3G network will be displayed 4 Click Save Notes e Incase after failback from 3G connection to Ethernet connection the voice calls are no longer able to make properly you need to reboot the WOC e If there is no 3G USB dongle installed on the WOC after clicking the Save button the system will prompt a message There is no 3G USB dongle and 3G failover function can not be enabled MAC Cloning To prevent multiple users from sharing the broadband service the ISP may need to identify the MAC address of the terminal The WOC supports MAC address cloning in which the MAC address identified by the I
5. USB status box Voice Advanced Recording and you need to back up and delete the voice files in the storage device Otherwise the device will stop the recording function The system time of the WOC is used in the voice file names and it must be synchronized to the time server Whenever the prompt message The system time is not synchronized is displayed in the Web GUI of the WOC click Check to enter the System time page in the Advanced tag to configure the system time The WOC supports only one USB storage device for storing recording files at a time Voicemail When voicemail is enabled for an extension the caller can leave voice message in voicemail if the call is not answered Configuring Voicemail Connect the external storage device to the USB interface of the WOC Selection and requirements of the storage device are the same as that described in the section Recording Enter the Web GUI of the WOC to configure the voicemail function 1 2 Click Voice from the home page Click Advanced gt Recording Tick off Enable inthe USB recording box The defaultof USB recording storage capacity is the maximum capacity of the USB storage device The value can be changed as needed Note that the value to be filled should be greater than 2GB but smaller than the maximum capacity of the USB storage device 3 Click Extension Analog extension IP extension 9 Select Forward all calls to voicemail or Forward unanswered c
6. and150 or300 Mbp respectively 4 SSID indicates the name of the wireless network The default is NeWOCk and can be changed as required 5 Select the wireless Channel The default is Auto If the signals are unstable try another channel 6 Click Save Note You can view the basic information of clients on the wireless network of the WOC from Wireless gt Clients List AP Isolation For the sake of information security wireless terminals connected to the same WOC can be isolated to prevent mutual communications With this function public hotspots can be set in large public 14 spaces such as airports and hotels to ensure safe network access Enabling Wireless Terminal Isolation 1 Click Network from the home page 2 Click Wireless Basic AP Isolation and tick off the Enable option 3 Click Save High Speed Mode This setting is located under Wireless Basic All parameters in this setting take effect only when the network mode is 802 11n or 802 11b g n The default is recommended for the following parameters Operating mode Channel bandwidth Guard interval Modulation and Coding Scheme MCS Reverse direction grant RDG Space time block coding STBC Aggregation MSDU A MSDU Auto block ACK Decline BA request HT disallow TKIP Mixed mode which can improve the compatibility of wireless network but will affect its throughput Green mode which can increase the throughp
7. authority for the attendant extension the default is 200 3 Click Extension gt Analog extension gt Advanced In the displayed dialog box tick off Outbound transfer in the Other box 4 Click Save Notes e Transferring an incoming call to the external third party occupies two trunks e For information about the call out authority see Call Barring 31 Magic Phone IP Extension Registration IP voice terminals such as SIP softphone and SIP phone can register to the WOC through networks This terminal is called an IP extension For example a CounterPath softphone Bria can be installed in your iPad as an App and registers to the WOC in any places with Wi Fi hotspots allowing you to communicate with your colleagues and clients in extension mode The call service from the IP extension to the WRCO is free of charge An IP extension can register to the WOC after an account is opened on the WOC and the phone number and registration password are allocated Configuring Account Information for an IP Phone 1 Click Voice from the home page 2 Click Extension IP extension to add an IP extension 3 Enter the phone number and password and then click Add The password is encrypted and click to display it in plain text 4 After the above setting information aboutthe IP extension account willbe displayed in the Current account box 5 To modify the account information click 9 6 Click Save Notes e The WOC support
8. changed as required Note that the new IP addresses should fall into the same network segment with the LAN IP address By default the Primary DNS server uses the LAN IP address and the Lease time needs to be set 3 Click Save Note Before the lease expiration the DHCP server will not assign any IP address in use to another terminal MAC Address Binding If an IP address is bound to a MAC address the IP address will be assigned only to the terminals with the bound MAC address MAC address binding can effectively prevent illegitimate users from occupying network resources Settings of MAC Address Binding 1 Click Network from the home page 2 Click Network gt DHCP server and enter the MAC address and IP address to be bound in the MAC address binding box The IP address must be in the same network segment with the LAN IP address 3 Click Save DHCP Clients The DHCP client list displays the information about terminals to which the DHCP server has assigned IP addresses including hostname MAC address acquired IP address and expiration time of the IP address Hostname Client name MAC address Client MAC address IP address IP address assigned to the client host by the DHCP server Expires in Remaining time before the IP address expires Every IP address has an expiration time and the client software will automatically renew it before the expiration time 13 Wireless Network Basic Wireless Network Settings Wi
9. extension PHONE Select a proper call out restriction from the Call barring drop down option Click Save SID qoc Changing the Call Out Restriction of an IP Extension Click Voice from the home page Click Extension gt IP extension gt Select a proper call out restriction from the Call barring drop down option Click Modify AIN Call Forwarding The WOC can forward incoming calls to a specified phone including a mobile phone Forward all calls to another phone All incoming calls are unconditionally forwarded to a specified phone This function is not available for the attendant extension Forward unanswered calls to another phone When an incoming call is not answered or the extension is in occupied the incoming call will be forwarded to a specified phone For example if you do not want to miss any calls when you are out or off work you can enable forward all calls to another phone on your extension to forward all incoming calls to your mobile phone During work hours you can enable forward unanswered calls to another phone to forward the incoming calls to your mobile phone when you are not at your desk Setting Call Forwarding in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension IP extension 3 Selecteither of the callforwarding modes Forward all calls to another phone or Forward unanswered calls to another phone 4 Enter the call forwarding number the phone to which call
10. keyare the same with thatof WOC Click AP scanning toadd the MAC address of the WOC 5 Disable DHCP services on the router and setthe LAN portaddress of the router in the same network segment with thatof the WOC After that all configurations are completed Reboot both the WOC and the router Notes e Both the connected wireless routers are required to support WDS and come with the same SSID operating mode security mode encryption type key and channel e Ifthe WDS mode of one wireless router is Repeater its DHCP services should be disabled and its LAN port address should be in the same network segment with the other one MAC Filtering MAC addresses can be filtered to prevent certain terminals from joining the WLAN Settings of MAC Filtering Pop 5 Click Network from the home page Click Wireless gt MAC address filter and tick off the Enable option Add MAC addresses to the Reserved MAC address table Select the Access control policies There are two options One option is allowing the wireless connection based on the MAC address in the list but prohibiting the wireless connection based on other MAC addresses The other option is prohibiting the wireless connection based on the MAC address in the list but allowing the wireless based on other MAC addresses Click Save Note A maximum of 20 MAC addresses can be added to the Reserved MAC address table 19 Firewall Access Control This feature controls the access
11. line number Note If the line selected for parking is already in use the system will prompt you that the service registration fails In this case you have to change to other number Call Waiting If a new call comes in when the extension is busy you will hear a Du Du tone Then you can choose to answer reject or ignore it without terminating the current call For example when you are on an important call but a new call comes in you can hold it to answer the new one If necessary you can switch between the two calls Enabling Call Waiting Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off Call waiting option Click Save Using Call Waiting Sey SS No action is required when the system prompts you with the Du Du tone for a new call Continue the current call After a certain period of time the Du Du tone will automatically disappear Pause the current call for a new one After hearing the Du Du tone press to answer the new call Switch call objects During a new call press to resume the original conversation Note The call waiting function is not available for the switchboard 40 Call Forking This feature enables you to set the device to simultaneously forward incoming calls to both an extension and a pre set terminal such as a mobile phone avoiding missing important calls For example if the mobile phone 13812345678 is set as a forking
12. management port is 80 is enabled if not you cannot access the WOC through the WAN address 4 Click Save Note After DMZ is enabled the firewall will fail to protect the device UPnP Universal Plug and Play UPnP helps devices to access the network and connect to other devices as needed Hosts equipped with UPnP components on the LAN can automatically enable the corresponding ports on the WOC as required so that applications supporting UPnP on the external host can access internal host resources when necessary Enabling UPnP 1 Click Network from the home page 2 Click Application UPnP and tick off Enable 3 Click Save USB Storage This feature enables you to access the storage device connecting to the USB interface of the WOC Enabling USB Storage 1 Click Network from the home page 2 Click Application USB storage and tick off Network connection local access or HTTP local or remote access and you can change the username and password for HTTP access 3 Click Modify in the Available Network Folders box to change the shared name and password for the network connection 4 Click Save How to View the Shared information Network connection Double click My Computer and enter usb share in the address bar Enter the username and password both are admin by default and open the sda file to get the information you want HTTP Open the browser and enter http w com usb in the address bar Enter the usern
13. of users by accepting or rejecting the connection request submitted by the client according to the rule parameters The connection request can be filtered based on one or several control rules Setting Access Control 1 Click Network from the home page 2 Click Firewall Access control set the Rules and click Add The filtering based on the MAC address and source IP address can prevent aterminalfrom connecting tothe Internet The filtering based on the destination IP address can preventthe access tothis IP address The filtering based on ports can prevent the access to some services such as WEB and File Transfer Protocol FTP 3 Tick off the Enable option in the Basic settings box 4 Select Default policy which is a measure adopted to deal with the network packets that don t conform to the rule 5 Click Save Notes A maximum of 32 control rules can be added to the control rule list e When you disfavor a certain filtering rule added to the control list you can set it as empty Advanced Filtering This feature filters network packets passing through the WOC in a more specific and precise manner It can filter Java applets and ActiveX applications based on contents prevent illegitimate websites based on URL filtering and block specified types of websites by keywords Setting Filtering In the GUI 1 Click Network from the home page 2 Click Firewall Advanced filtering Filtering mode Description Content Prevent acces
14. or reboot the WOC during software upgrade After software upgrade the WOC will reboot automatically e The upgrade file is provided by your local dealers Configuration You are allowed to download or upload the configuration files of the device Import Data 1 Click Mgmt from the home page 2 Click Configuration gt Import data 3 Click Browse select the configuration files with extension of gz and click Upload Export Data 1 Click Mgmt from the home page 55 2 Click Configuration Export data 3 Click Download to select the storage path Notes e Do not turn off the device disconnect the network or reboot the WOC during the import process After configuration files are successfully imported the WOC will reboot automatically e The upload and download speed may be affected by the network situation please wait patiently Recover If necessary you can reboot the WOC or restore the factory settings 1 Click Mgmt from the home page 2 Click Recover 3 Reboot the system or restore factory settings Reboot The setting of some parameters takes effect only after reboot Restore factory settings There are three options namely Network Voice and All 56 Chapter V Appendix FAQs N 58 Fail to remotely login to the WOC with a WAN IP address or dynamic domain name A Click Network gt Firewall gt System security to check whether remote management is enabled If you still cannot log in t
15. party aside 43 Outbound Call SIP Trunk SIP trunk provides IP based call connectivity between WOC and the internet telephony service provider s ITSP SIP server and you can make calls to where in the world With the massive deployment of wireless and wire line IP network IP based telephony networks and terminal devices will become the mainstream solution for voice communication To set up a SIP trunk you need to apply for a SIP account from your ITSP and configure the WOC through Web GUI accordingly Setting IP Trunk 1 Click Voice from the home page 2 Click Trunk gt IP Trunk gt Add to configure the following trunk parameters If you want to connect to IP trunk Connect please fill in the parameters Account type Normally IP trunk is selected unless you want to connect the WOC to Skype Registration server Configure the IP address and port number of the registrar The WOC supports multi platform registration Sub domain It is provided by your ITSP such as salesdepart abccompany com Trunk ID It is provided by your ITSP such as 62019550185 Password It is provided by your ISTP such as 12345678 Concurrency Specify the number of concurrent calls that are allowed by your ITSP on the IP trunk This parameter needs to be configured when IP trunk is selected The limit is 8 Registration This parameter needs to be ticked off Trunk type e VR a greeting message will be played for all incoming calls The greeting m
16. phone system To meet this requirement the administrator can allocate the PIN to each representative or input their mobile number to the system as authorized numbers So they only need to dial the phone number of the company and enter the PIN before making a call 37 Setting the PIN and Mobile Number 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced E 3 Enter the PIN or mobile number PIN For phone lock and authorized dialing Please keep it safe Calling with PIN Tf this option is selected a PIN will be required before making an outbound call through the extension If the PINis invalid the system will display a prompt indicating that the service registration fails Mobile Input the mobile number After dialing a line of the WOC outside the office the mobile can make a direct call to others without entering the PIN number 4 Click Save Using PIN For internal usage This parameter allows you to make a call through another extension with your PIN extension number PIN and enjoy the same call out authority of your extension Pick up the phone and dial 33 extension number PIN number of the called party For external usage Dial to the line of the WOC 33 extension number PIN number of PIN authentication the called party For external usage Dial to the line of the WOC 33 number of the called party mobile authentication Call Hold This feature allows you
17. to be filled should be greater than 2GB but smaller than the maximum capacity of the USB storage device 5 Click Save 6 Click Extension gt Analog extension IP extension gt Advanced ES Tick off permanent 34 recording in the displayed dialog box to enable the recording function 7 Click Save Managing Recording Files Query method Recording files can be queried in either of the following methods e HTTP is ticked off in the Access method box Network gt Application gt USB storage you can click 38 on the Web GUI and enter the user name and password both defaults are user in the displayed dialog box Recording files are stored in the directory such as sdal Recorder 20121130 e Remove the USB storage device from WOC and connect it to your PC recording files are stored in the directory such as GARecorder 20121130 20121130 indicates the file folder named with the date Y YMMDD Saving format Recording files are saved in the format of caller called YY MM DD HH MM SS random code cg wav or caller called YY MM DD HH MM SS random code cd wav cg wav is the format for outgoing calls and cd wav is the format for incoming calls For example 200 80001 20121130 180028 a00a cg wav refers to an outgoing call made at 18 00 28 November 30 2012 Notes After replacing the storage device on the WOC please reboot the WOC When the remaining capacity of the storage device is less than 500M analarminred will be displayed in the
18. to the WOC based on a fixed Dynamic Domain Name Server DDNS Configuration of DDNS 1 Click Network from the home page 2 Click Advanced gt DDNS Select the Service provider and enter the account password and domain name obtained fromthe DDNS service provider The Renewal interval can be setas required For example you can set it to 600 the default unit is second 3 Click Save 27 Note DDNS service providers that the WOC supports include Dyndns org freedns afraid org www zoneedit com www no ip com www 3322 org 28 Chapter III Voice Auto Attendant The auto attendant allows callers to locate the people in the office without talking to a receptionist Callers can also choose to talk to a receptionist for assistance You can customize the greeting prompt to the callers Auto Attendant and the Receptionist When a call comes in the device will answer the call and play the user configurable welcome prompt and the voice menu Following the voice menu the caller can choose to use the DTMF key and enter the extension number or 0 to talk to the receptionist who is assigned with an extension 200 by default The receptionist can further manually transfer the call to an extension Here are the steps for changing the settings of auto attendant 1 Click Voice from the home page 2 Click Basic Auto attendant to make the changes Auto attendant The device can be configured to play different greeting prompts or t
19. Clear browsing data 59 Acronym and Abbreviation Acronym and Abbreviation AES A MSDU APSD DDNS DID DMZ DSCP DTMF DTIM IMS IVR MCS NTFS OOB PSTN QoS RTP RTS SIP STBC TKIP UPnP WDS WMM WPS 60 Full Name Advanced Encryption Standard Aggregated Mac Service Data Unit Automatic Power Save Delivery Dynamic Domain Name System Direct Inward Dialing De militarized Zone Differentiated Services Code Point Dual tone multi frequency Data beacon rate IP Multimedia Subsystem Interactive Voice Response Modulation and Coding Scheme New Technology File System Out of Band Public switched telephone network Quality of Service Reverse Direction Grant Real time Transport Protocol Request to Send Session Initiation Protocol Space Time Block Code Temporal Key Integrity Protocol Universal Plug and Play Wireless distribution system Wi Fi multimedia Wi Fi Protected Setup
20. ELA REO EL e cbr 40 Call FOKIN d P 41 Call Pickup and Pickup Deny tto ere ai 42 Three Way Calling e EREEHBUG RHODE A tems ananiereee 42 Outbound Call e aa d i MA ae da dist 44 SIP Trunk ai teret td eb e e ue eed 44 Dialing a Trunk Number 45 Hotline 46 Speed Dialingz ss tete tL ELE E LI LLL EI ie eis Lone let td 47 Emergency Call and Black Dit ed e SE e ce o Haee ree e Re eee 47 Digitm ap a RR EN ETUR OR te nth tee 48 IMS xou ERREUR e Ra dead ETE 49 Making the Call Answering Mode More Comfortable coccion 50 DD ida 50 EAU a 50 Secretary Extendida 51 Distincive RM edd eb eA EM 52 Do mot Disturb nct tee A ER ERE Be ei el ele ute eu 52 Call Blocks 58 aot iste on ied ta timen Ee 53 Chapter IV ManagemMent cononoconioncnonocononoconnnncnonoconococonocncnonoconococonocccnonocononoconacccnanocanaso DA MEL H O E 55 PASS WOT 22 5505 55 Software Update us 55 COHTIgUEdIOTLz ccce tenis em E ed n ee ree colera toda ce cie T 55 Recover hae aa 56 Chapter V Apperidix 1 ean de etese te tete ssas se a oss ess tee ase be restes aseba ss sietas ita 57 err 58 Acronym and Abbreviationi 2 eta ee dE 60 Chapter I Overview Overview Product Appearance LE EE EI Ue LINE PHONE L WA USB2 USB1 ON OFF DC Device Buttons O
21. N OFF WLAN WPS Turn on oroff the WOC asrequired This button takes effect afterthe device is connected to the power outlet through an adaptor Turn on the device if the PWR indicator blinks red and then turns to solid green it meansthe WOC is started normally Restore the factory default settings of the WOC Press this button forabout three seconds until the STU and PWR indicators turn solid red Enable or disable the wireless network function When the wireless function is disabled the wireless local area network WLAN indicator is off when it is enabled the indicator turns to solid green Wi Fi Protected Setup WPS This setting enables you to easily and safely connect a wireless terminal to the WOC while saving the trouble of remembering the service set identifier SSID and password To add a terminal to the WOC wireless network first press this button so the WPS indicator will blink waiting for the connection of the terminal then you need to press the WPS button or click the WPS button in the GUI on the wireless terminal within two minutes If the connection is established the WPS indicator will stop blinking and go off Note If the WPS indicator goes off after blinking three times it means that the WPS function fails to be enabled and you have toenable the WPS function in the configuration interface of the device Login Interface Enter w com in the address bar of the IE Firefox browser to visit the login
22. OC to extend its wireless network coverage by establishing connections with other routers through lazy bridge or repeater mode Configuration of WDS in the GUI 1 Click Network from the home page 2 Click Wireless WDS Select the WDS mode and enter the encryption type and key If the bridge or repeater mode is selected the AP MAC address needs to be entered WDS Mode Applicable to Applicable to the Able to Provide Remarks the Master AP Extended AP the AP Function Lay Yes Ye Ye The MAC address of the extended AP is not required Bridge Ye Ye No The MAC address of the extended AP is required Repeater Yes Yes Yes The MAC address of the extended AP is required 3 Click Save Example for Extending the Wireless Network Coveragein WDS Lazy and Repeater Modes 1 Log intothe WOC and click Network fromthe home page Click Wireless gt Basic select 802 11b g n as the network mode and then select channel 11 Write down the SSID 2 Setthe encryption mode and key for WOC wireless network If the default security mode of 18 WPA WPA2 PSK is applied the encryption type should be AES and the key 12345678 3 Select Lazy as WDS mode AES as the encryption mode and set the key to 12345678 4 Set the SSID operating mode security mode encryption type key and channel of a router to be identical with those on the WOC If the WDS mode is repeater the settings of encryption type and
23. SP can be duplicated to the WAN port for network connection Enabling MAC Cloning 1 Click Network from the home page 2 Click Network WAN and tick off the Enable option in the MAC Clone box 3 Enter the MAC address identified by the ISP If it happens to be the MAC address of your PC click Fill my MAC 4 Click Save LAN The LAN IP address needs to be configured for the WOC The default is 192 168 10 1 and the value can be changed as required LAN users can access the WOC through this IP address or w com LAN Settings 1 Click Network from the home page 2 Click Network gt LAN and enter the LAN IP address and Subnet mask If there is no special requirement you canuse the default The effective LAN IP address ranges from 10 0 0 0 to 10 255 255 255 172 16 0 0 to 172 31 255 255 192 168 0 0 to 192 168 255 255 and 169 254 0 0 to 169 254 255 255 3 Click Save Note If the LAN IP address is changed PCs connected to the WOC by wireless or wired network need the new IP address to access the Web GUI of the WOC or have to log in from through w com 12 DHCP Server Based on the preset IP address range the DHCP server on the WOC automatically assigns IP addresses to terminals accessing the WOC and implementing DHCP services Enabling DHCP Server 1 Click Network from the home page 2 Click Network DHCP server and tick off the Enable option The start IP and end IP addresses are generated automatically and canbe
24. WOC Wireless Office Communication System User Manual Applicable to Version 2 2 5 79 38 Contents Chapterl MI ER OVEIVIQW AE 6 Product Appearatice 2 treo RR ERR EPA UNE ERR ERO re PHI ts 6 Device BU ttons 5 enter ie 7 Login Interface E A Re E E E T S ate 7 Service Mefiu i serit Ree et e ees PEERS ERO NERA TE E IEEE MOM NI ESEN ETE gi Interface BUON rita n n here eet ee eene i ao eet peto eet edes 8 Function Description as 8 Chapter Network iiie eee en bete to vote topo ee rebote seoe tek eo exe bove sese besesseesebesesesves LO Network Settlrigs ze de RC e HER RR HE Toi E ER ee eee e to d 11 pp E 11 Dual WAN With 3G Faloyer tia A RUE Ene 11 MAC Clonitig ota A A AAA 12 ID inen UR NOR HU p en ete dis ANNAN 12 DHCP ID H 13 MAC Address Binding 5 RUBRA AN ERROR EUREN RES 13 DHCP Client uuo AERE E IUE EE 13 Wireless Network cles ie te e Es 14 Basic Wireless Network Settings eaae hh aO He E ER RR Rae feb eL ees 14 NHIEU MEE et 14 High Speed Mode ean RU onini eO A D ERE 15 Wireless Network Secutty ierit teet ie PUR ERR m ER REDE RS 16 Advanced Wireless Network Settings eese eene nennen tiid eioi iere eii eiai sees 16 Wi Fi Multi Media sel WPS 17 pub c EI ELE 18 MAC FHiltering zcis deret eet e b e n e cade Ha eere eR eee 19 Er llo
25. alls to voicemail in the Call forwarding option of the Add Modify IP extension box 35 5 Click Save 6 Click Extension Analog extension IP extension Advanced ES enter the PIN 7 Click Save Leaving Messages Leaving messages When the target extension is unavailable to answer the call the caller will hear the prompt the call will be transferred to the voicemail please leave a message after the beep and hang up your phone The caller can leave a message following the instruction Checking the Voicemail Checking a voicemail Pick up the phone and press 98 and you will hear the prompt You do not have voice messages or You have the number of voice messages new messages After playing voicemails you will hear the voice navigation press 1 to repeat the message press 2 to delete the message press 3 to play the next message Note users are only allowed to check voice messages on their own extensions Managing Voicemail Files Query method Voicemail files can be queried in either of the following methods e HTTP is ticked off in the Access method box Network gt Application gt USB storage you can click S98 and enter the user name and password both defaults are user in the displayed dialog box The voicemail files are in the directory such as sdal Recorder voicemail e Remove the USB storage device and connect it to the USB interface of the PC Voicemail files are stored in the directory such as G Recorde
26. ame and password both are user by default and open the 25 sda file to get the information you want Notes the After the first access to the USB storage the PC will remember the password so that no password is required for subsequent accesses You only need to enter the address and press Enter If you use network connection to access the storage device the message Windows cannot find usb share will be displayed after the password is changed The problem can be avoided by rebooting your PC after changing the password If you access the USB storage device through the Internet enter the WAN IP address of WOC in the address bar of the browser such as http 220 245 148 97 usb You can read and write the USB storage device only when accessing the storage device through network connection mode Tick off Allow from the Available Network Folders Modify USB Printer A non network printer can be connected to the USB interface of the WOC for public sharing through the network Checking the Availability of the Printer 1 Click Network from the home page 2 Click Application USB printer to view the information of the installed printers from the USB print list Note A printer is available only after the printer driver is installed in the computer which can get access to the WOC The WOC address needs to be entered during the installation 26 Advanced Settings Static Routing Static routing is a way of ro
27. ck up the phone and dial 73 The system will prompt you whether the service uery is available or not Using Pickup When an extension rings and is not answered pick up your phone and press 51 to Pickup pick up the call If multiple extensions are ringing the call to the extension that rings first will be taken over Three Way Calling This feature allows you to have a three way conference call by adding another party to an existing call You can make conversions with both of the parties at the same time or either of them alternately For example you can invite a third party to the existing call You can talk to one party with the other party waiting and hearing music and switch the calls as required Any party can quit from the three way calling by hanging up the phone and the on going conversation will be not affected You can hang up to terminate the three way calling Using Three Way Calling Inviting the third party During the two way conversation press and dial the number of the third party Note During the invitation the system will hold the current call 42 Establishing a three way conversation Splitting a three way conference into two way conversation Talking to the waiting party and play music for the waiting party Press during the two way conversation while there is a waiting party aside Press during the three way conversation Press during the two way conversation while there is a waiting
28. configured for the virtual server click Firewall gt System security to change the remote management port to any value other than 80 such as 8888 or a conflict will occur causing the virtual server unavailable Port Forwarding Port mapping enables Internet users to access certain applications such as FTP server on the specified LAN terminal of the WOC Setting Port Mapping 1 Click Network from the home page 2 Click Application gt Port forwarding and configure the following parameters Host IP address Specify the IP address of the host where port mapping is enabled on the LAN Public port Specify the external network port corresponding to the LAN server port Private port Specify the server port of the LAN host Protocol Specify the protocol applied for port mapping If the protocol to be used is not clear you are recommended to select TCP amp UDP Comment Custom name 3 Click Add Note A maximum of 32 port mapping rules can be added to the Port forwarding list 24 DMZ Enabling De militarized Zone DMZ exposes a certain device in the LAN to the WAN for unrestricted two way communications Setting DMZ 1 Click Network from the home page 2 Click Application gt DMZ and tick off the Enable option Enter the IP address of the DMZ host on the LAN 3 Determine whether to tick off Except TCP port 80 If this option is selected you can access the WOC through a WAN address when remote management the remote
29. der will first send a Request to Send RTS and wait for the response Upon receiving the permission the sender can send data packets The default is 2347 In the scenario where the access of long distance client is interfered you can set a smaller threshold value To ensure better AP performance you are not recommenced to change the default for small offices Indicates the distance and range that wireless signalscan cover The default value is 100 The value for this parameter can be Short or Long This parameter indicates a mechanism in which the AP attempts to send multiple packets after receiving an ACK message from the client This mechanism assures the AP a higher throughput without changing the network environment and increasing the transmission duration This parameter indicates that multiple small packets are aggregated intoalarge packet fortransmission which can reduce the network bandwidth tobe occupied but may reduce network performance in the case of poor network environment or serious interference Only applicable to A bandwidth Wi Fi multimedia WMM is a wireless Quality of Service QoS protocol ensuring preferential transmission of voice and video data To perform WMM the wireless client is also required to support WMM By default WMM is enabled Automatic Power Save Delivery APSD saves power when no data is transmitted Enabling this function may reduce the wireless network performance By default APSD is
30. disabled WPS Wi Fi Protected Setup is used to establish encrypted connections between wireless client and WOC in a simple and quick manner You are not required to select the encryption type and set a key for WPS You only need to enter the PIN code or press the WPS button on the terminal Enabling WPS 1 Click Network from the home page 2 Click Wireless WPS and tick off the Enable option 3 Click Save 17 Selection of WPS Setting Mode PIN In this mode you need toadd the PINcode of the wireless client to the Personal Identification Code box and click Start to connect Alternatively you can enterthe PIN code generated by the WOC intothe wireless terminal to establish the connection PBC One key encryption to establish asafe connection between the WOC and wireless terminal you only need to press the WPS button on the WOC or tick off PBC in the GUI and click Start to connect and then press the WPS button on the wireless terminal within two minutes Reset OOB After the Out of Band OOB button under Wireless WPS is pressed the WPS client will be in an idle state and the WPS indicator will turn off In this situation the wireless network of the WOC is open to the public allowing the access of wireless terminals without entering the password Note After resetting OOB you are recommended to re set the security mode for the wireless network of the WOC WDS Wireless distribution system WDS enables the W
31. dle extensions in the group the WOC will select one according to the preset hunting type which may be sequential circular and simultaneous For example extensions 201 and 202 in the sales department are added to a hunting group under the group number of 1 When a call comes in for the sales department after entering 1 under the voice menu IVR the WOC will direct the incoming call to the idle one between extensions 201 and 202 If the hunting type is set to circular the WOC will ring the two extensions alternately Adding a Phone Number to the Hunting Group in the GUI 1 Click Voice from the home page 2 Click Basic Dialing rule Group Click Add then set a group number and select the hunting type 50 3 Click E to add numbers to the group Number Specify the group number of the hunting group The value shouldn t be identical with that of other prefix extension number and function key Hunting When there are multiple extensions you need to select a proper hunting type Sequential the WOC selects one of the idle extensions in sequence Circular the WOC selects one of idle extensions in turn Simultaneous all idle extensions in the group ring simultaneously Note In the scenario where the hunting type is set to sequential or circular and call forwarding is enabled for an extension in the group when the extension rings the WOC will forward the call to a specified phone Even though the phone is not answered the call w
32. er from 0 to9 with unlimited length If no new number is received after the preset dialing time expires the WOC will send out the detected number Stand for a phone number starting with a number from 0 to9 with unlimited length If is added after the dialed number the WOC will stop receiving phone numbers and send out all dialed numbers before Stand for an 8 digit number starting from 2 to 8 Stand for an 11 digit number starting from 02 Stand for a 12 digit number starting from 013 Stand for an 11 digit number starting from 013 Stand for a 3 digit number starting from 11 Stand for a 5 digit number starting from 9 IMS IP Multimedia Subsystem IMS is a new multimedia service form applied to satisfy more innovative and diverse multimedia service requirements of terminal clients IMS adopts SIP as voice signaling protocol Enabling IMS A UN m 5 Click Voice from the home page Click Advanced SIP IMS Tick off the IMS option Fill in Access network info including the IP address and portnumber of the access network such as 192 168 100 200 5060 Click Save Configuring Information about the Service Provider 1 Click Voice from the home page 3 4 5 Click Trunk IP trunk to configure the IP address and port number of the service provider in the Registration server item The information is identical with thatof the access network For procedures of the setting see IP Trunk C
33. essage can be changed by replacing the voice file or recording the message on a phone connected to the device PIP an incoming call will be directed to a bundled extension without going through IVR The call out usage restriction of the DID trunk can be configured If the Share is selected this trunk can be used to make outgoing calls by other extensions If the DID only is selected this DID trunk is available only for the bundled extension If you want to connect to Skype Connect please fill in the parameters SIP User Enter the SIP User of your SIP Profile Password Enter the password of your SIP Profile Skype Connect address Enter the Skype Connect Address of your SIP Profile UDP Port Enter the UDP Port of your SIP Profile Add Skype Number Click Add if you have Skype Online Numbers 3 Click Apply 44 4 Click Registration if you want to change the signaling local port expiration time or user agent domain name Signaling local port It s the port used by WOC to register to the ITSP The default is 5060 and can be changed as needed Registration expire It s the time registered by the WOC to the server User agent domain name It is provided by the network call operator such as abecompany com 5 Click Save Note After registration you can check the IP trunk registration from the Current account box Dialing a Trunk Number You can make an outbound call in either of the following two dialing modes Direct diali
34. fore hanging up Notes e Ifthe transfer phone number is an external phone the intermediate needs the corresponding authorities of both outbound call and outbound transfer In blind transfer mode if the line of the transfer party is occupied a busy tone will be heard by the transferred party unless the call waiting function is enabled e In blind transfer mode the number of the transferred party will be displayed on the phone of the transfer party In consultation transfer mode the number of the intermediate will be displayed on the phone of the transfer party 39 Call Park This service allows you to put a call on hold with music played for the calling party and hang up the phone and then continue the conversation from any other extension For example a call comes in for the manager but the manager is not at his desk at the moment You can transfer the call to an unoccupied park in the device such as parking line 8 and hang up Then you inform the manger that he is wanted in parking line 8 through the broadcast The manager can pick up the call from a nearby extension by dialing the line number of the parked call Enabling Call Park in the GUI In the GUI call park and call hold functions share the same button For details see Call Hold Using Call Park Call park During a call dial 30 parking line number available from 1 to 9 and hang up Parking retrieval Pick up any extension dial 30 and enter the parking
35. forking does not take effect if the incoming call is in the call waiting mode e fincoming calls ring on an external terminal through analog external lines the external lines need to send polarity reversal signals to the device If no polarity reversal signal is sent by the external lines the device enables the external terminal to ring only after the extension is not answered for a specified period 41 Call Pickup and Pickup Deny The call pickup function allows you to pick up calls that are not answered on other extensions The pickup deny function prevents unanswered calls from being picked up by others The pickup deny function can be enabled in the GUI or using a phone For example in the scenario where you are waiting for an important call and do not want other people to pick it up you can enable the pickup deny function on your extension After the call ends you can disable the pickup deny function through the phone Enabling Pickup Deny in the GUI Click Voice in the main page Click Extension Analog extension IP extension Advanced E Tick off the Pickup deny option Click Save UA Setting Pickup Deny through a Phone Pick up the phone and dial 73 1 The system will prompt you that the service has Enable been registered successfully Others cannot pick up the calls to your extension Disi Pick up the phone and dial 7340 The system will prompt you that the service has isable been cancelled successfully Q Pi
36. he same greeting prompt for the business hours and non business hours Greeting After answering an incoming call the device play the greeting to the caller You are allowed to customize the greeting through voice synthesis by clicking the Text to voice greeting First digit timeout The greeting and the voice menu prompts will be played continuously until the caller making the selection with the DTMF keys or the timeout When timeout is accursed the call will be directed back to the receptionist Operator Operator Enter the extension of the receptionist and the default is 200 Press Enter the short number of receptionist and the default is 0 Ring the phone When the incoming call is directed to the extension and ring number of times defined here without getting answered a prompt will be played tothe callerandthe caller can choose either to wait orget back to the receptionist 3 Click Save Greeting There are two greetings one for office hours and one for non office hours Default greeting prompt Item File name Content Business hours welcome Thank you forcalling If you know your party s extension 30 please dial it now Or to transfer to an operator press zero Non Business offhour Thank you forcalling Ourofficeis closed If you know the hours extension please dial it now Customize the greeting prompt Synthesizing greetings You are allowed to customize the greeting prompts by using the voice synthesis service Y
37. hook For example you can enable the delayed dialing function on the WOC at your home and set the emergency service number as the hotline At peacetime your aged parents can make a call in a normal way In an emergency situation when the phone is picked up without dialing the WOC will automatically dial the emergency service number Set Hotline in the GUI Click Voice from the home page Click Extension gt Analog extension gt Advanced Select Immediate or Delayed from the Hot line drop down list Enter the number in the Hot line item such as 4006172700 Click Save DE ASS Notes e By default the hotline function is disabled e Once the immediate hotline function is enabled the telephone will be dedicated to a private line and can t make other normal calls 46 Speed Dialing You can replace a multi digit phone number with a double digit number which is easily remembered and saves the dialing time The WOC supports a maximum of 30 abbreviated numbers For example you can replace the mobile number 13812345678 with the abbreviated number 20 To dial the number you only need to enter 20 Editing the Speed Dialing List in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Advanced E 3 Enter the abbreviated code phone number inthe Speed dial list item such as 20 13812345678 4 Click Save Note The abbreviated number ranges from 20 to 49 You can set a max
38. ick Voice from the home page 2 Click Extension gt Analog extension IP extension gt Advanced ES 3 Add numbers to the Blacklist and separate them by commas such as 13012345678 13112345678 4 Click Save Setting Blocked Numbers for All Extensions Click Voice from the home page Click System Blocked phone numbers Enter the blocked phone numbers Click Save A UN Notes e You can set a maximum of 30 blocked phone numbers e This function requires you to click Trunk gt Analog trunk and tick off the Call ID detect option in the LINE box 53 Chapter IV Management Management Password For the sake of security you are recommended to change the initial password when you first log into the WOC 1 Click Mgmt from the home page 2 Click Password 3 Change the Administrator password and Login timeout value Administrator New password acomplex password consisting of numbers lowercase and password uppercase letters is recommended Confirm new password enter the new password again Timeout Tf the login time exceeds this value the system will automatically log out 4 Click Save Software Upgrade To ensure a good performance you are recommended to upgrade the WOC software to the latest version 1 Click Mgmt in the main page 2 Click Firmware 3 Click Browse select the upgrade file with extension of gz and click Upload Notes e Do turn off the WOC disconnect the network
39. ill not be forwarded back to other extensions in the group Extensions Specify the phone number including the IP phone of the group member The same extension number can be added to multiple hunting groups 4 Click Save Note When a call comes in for a group but is not answered a busy tone will be played if it is an internal call or it will be forwarded to the operator if it is an external incoming call Secretary Extension This feature allows you to bind your extension with that of the secretary so all calls heading for your extension will be transferred to the secretary You can enable or disable this feature through a phone External calls The WOC will only transfer external incoming calls to the secretary All calls The WOC will transfer all incoming calls to the secretary For example if you are a boss and do not want to be disturbed by any unexpected calls you can enable this feature and let the secretary to handle your calls The secretary will transfer the calls to you at required For procedures of transferring a call see Call Transfer Setting Secretary Extension in the GUI Click Voice from the home page Click Basic gt Auto attendant gt Secretary Tick off External call or All call as needed Click Extension gt Analog exteliSion IP extension gt Advanced n o M toenter the secretary number 5 Click Save Settine S E i I ha Pl Enable Pick up the phone and dial 35 1 The system will prom
40. imum of 30 pairs of abbreviated number phone number with each pair being separated by Setting Using Speed Dialing through a Phone Add Add an abbreviated number phone number pair to the speed dialing table Pick up the phone and dial 74 abbreviated number phone number tobe abbreviated The system will prompt you that the service has been registered successfully and repeat the abbreviated number Use Pick up the phone and dial abbreviated number Delete Remove anabbreviated number phone number pair from the speed dialing table Pick up the phone and dial 74 abbreviated number The system voice prompt will tell you that the service has been cancelled successfully Emergency Call and Black List You can configure a list for emergency call Dialing numbers on the list is not limited by the extension authority You can also configure a call out black list Dialing numbers on this list is prohibited Setting Call Filtering 1 Click Voice from the home page 2 Click Advanced gt System gt Call filter 3 Configure White list or Black list White list Set external numbers the dialing of which is always allowed and separate them by l such as1101112 Dialing these numbers is not limited by the extension authority Black list Set external numbers that are not allowed to dial such as the toll number 900 Even the extension with the international call authority cannot dial this number The system will send out a busy tone whe
41. interface of WOC The language mode of the interface can be shifted between Chinese and English You can access the configuration interface with a proved username and password The default username and password are both admin Username Password Wireless Office Communication System admin Service Menu After login you can see the following menus amp Network Voice S 0 a Mgmt Status Wizard Service Name Function Set network parameters such as network connection mode wireless network Network security and USB storage Voice Set telephony parameters such as auto attendant call forwarding 3 way conference call Mgmt Provide settings such as password change software upgrade configuration Management management system reset and restoration of the factory default settings Status Allow you to check the transmission status of network statistics on data sending and receiving log management call status call log and product information Wizard Provide guidance on quick installation of the WOC For details see the Quick Start Guide Interface Buttons Common buttons in the GUI are as follows Reboot Logout a Go back to the home page Save the configuration Back to the top Back to the top of the interface page Function Description WOC is a converged All In One communication device delivering multiple services developed for small office and home users It can connect to terminals on the I
42. lick Reboot to reboot the system and validate the setting Log in to the WOC again and then click Voice Click Trunk gt IP trunk gt Current account tocheck the registration status If the prompt Register success is displayed it indicates that the registration has succeeded 49 Making the Call Answering Mode More Comfortable DID Direct Inward Dialing feature binds an external trunk to the extension When a call comes in the WOC will transfer the call to the bound extension without access to the auto attendant For example DID numbers can be assigned to their salesmen for convenient contact with their clients Setting DID in the GUI Click Voice from the home page Click Trunk Analog trunk IP trunk Select DID from the Trunk type drop down option Enter a DID number such as the extension 205 na bh YN Click Save or Add as required Notes e When the trunk type is set to DID this trunk can only be used by the bound extension for making outgoing calls e The default number of the analog trunk is 201 You need to change it to the external number provided by the service provider such as 61202700 e Before setting a DID number for an IP trunk please register the number in the service platform of the service provider Hunting Group Multiple extensions can be added to the same hunting group When a group number is dialed the WOC will ring the idle extension in the group If there are several i
43. n numbers on the black 47 Domesticlong distance call prefix International call prefix 4 Click Save Digitmap list are dialed but calls from these numbers can be answered Specify the identifier of the domestic long distance call such as 0 Specify the identifier of the international call such as 00 Digitmap is used to identify the end of the dialing so as to start the call in time A well designed digitmap reduces the waiting time of the WOC and increases the speed of connection establishment Querying Adding Digitmap 1 Click Voice from the home page 2 Click System Dialing 3 Query and check matching rules in the text box of Digitmap For detailed information about the matching rules see Digitmap Rules 4 Click Save Note Digitmap can define a maximum of 250 matching rules The length of each rule cannot exceed 32 digits or 38 characters The total length of the character string cannot exceed 6000 bytes Digitmap Rules 0 9 X x T x 2 8 xxxxxxx 2xxxxxxxxx 013xxxxxxxxx 13xxxxxxxxx 11x 9XXXX 48 Equal to the dial keys on the telephone Represent a single digit from 0 to 9 Represent a multi digit number For example 1 represents a multi digit number starting with 1 Indicate a timeout terminator Represent a number set For example 1 3 5 7 9 represents a number among 1 2 3 4 5 7 8 and 9 Stand for a phone number starting with a numb
44. n rate by combining exchange sequences This parameter increases the transmission rate by rejecting automatic block response requests from other wireless devices On the wireless network of high throughput the encryption mode is Advanced 15 Encryption Standard AES ornone instead of Temporal Key Integrity Protocol TKIP Wireless Network Security By factory default the security mode of WOC wireless network is WPA WPA2 PSK with the encryption type of TKIP amp AES and the key of 12345678 Settings of Wireless Network Key 1 Click Network from the home page 2 Click Wireless gt Security and select the Security mode The security mode canbe selected based on the wireless network standard supported by the wireless terminal The most common mode is the default of WPA WPA2 PSK Wireless Network Standard WEP Protocol WPA Protocol WPA2 Protocol IEEE 802 11b Supported Not supported by early Not supported by early wireless terminals wireless terminals IEEES011g Supported Not supportedby early Not supportedby early _ wireless terminals wireless terminals IEEE 802 11n Supported Supported Support 3 Select the Security mode and change the Pass phrase accordingly If the WEPAUTO is selected you can directly set the wireless network key without selecting the security mode To set a 64 bit key enter 10 hexadecimal characters or 5 ASCII characters to set a 128 bit key enter 26 hexadecimal characters or 13 ASCII characters 4 Set
45. nced E 3 Enter the PIN number and tick off the Calling with PIN item PIN The PIN is required for phone lock and authorized dialing Please keep it safe If this option is selected a PIN will be required before making an outbound call Calling with PIN through the extension If the PIN is invalid the system will prompt you that You are not allowed to make the call Please contact the administrator 4 Click Save Setting Phone Lock through a Phone Pick up the phone and dial 77 1 The system will prompt you that the service Lock Itt has been registered suecesstull y Pick up the phone and dial 77 0 PIN The system will prompt you that the Unlock service has been cancelled successfully Note that the PIN needs to be set in the GUI Pick up the phone anddial 77 The system will prompt you whether the Query service is available or not PIN When you are out for business and want to make a call through a telephone line of your office you can dial in to the phone system of your office Once your mobile number or the PIN passes the system check you are allowed to make an outbound call under the system prompt If you are in office and want to make an outbound call through another extension which is not locked or does not have the authority to make the call you can enter your PIN for call making For example an insurance company stipulates that all of its business representatives communicate with clients through the company s
46. ng an external phone number can be dialed directly This is the default mode for the home user Using prefix a prefix needs to be added to the target external phone number This is the default mode for the enterprise user For example to reduce call charges a company sets an intelligent trunk with the prefix of 9 In this case number 9 should be added before dialing an external phone number The WOC gives priority to analog trunk for local calls and IP trunk for long distance calls Setting Dialing Method for Outbound Calls 1 Click Voice from the home page 2 Click Basic Dialing rule Method for outbound calls Choose Direct dialing or Prefix dialing as needed Configurethe outbound box Auto line The WOC automatically selects the analog trunk LINE port or IP trunk for outbound calls Usually the WOC gives priority to analog trunk for local calls and IP trunk for long distance calls When the IP trunk is not available or faulty the WOC will use the analog trunk Analog trunk Calls are made through LINE port IP trunk sequential When there are multiple external IP numbers the WOC will select the idle trunk based on trunks that are sequentially listed in the outbound box IP trunk circle When there are multiple external IP numbers the WOC selects the idle trunk in forward circular way basedon trunks that are sequentially listed in the outbound box Route The WOC selects the outbound call trunk following rules
47. nternet or local area network LAN such as computer network phone called IP phone smart phone tablet PC and video surveillance camera through Ethernet 3G Wi Fi or other broadband IP network In addition the WOC provides telephone interfaces to support the connection with public telephone network ordinary telephone and fax machine Integrating such functions as wireless router office telephony system media server and storage sharing this intelligent device provides you a new experience of communication Wireless Office Saving Time Efforts and Cost The WOC provides 802 11N wireless access point to establish connections with wireless terminals including iPad computer printer fax machine and smart phone saving the trouble of cabling SIP phone Printer To FTTB FTTC or ADSL modem SIP based soft phone Mobile Extension In contact with your customers anytime and anywhere The WOC supports a maxim um of eight IP extensions After being registered in WOC through 3G or WiFi your iPad or smart phone can be used as an IP extension allowing you to make or take phone calls and enjoy rich phone features wherever you are in the office at home or in journey Storage Sharing Timely Effective and Convenient WOC provides two USB2 0 interfaces for external storage devices USB disk or mobile hard disk You can get remote access to the information saved in WOC external storage device Chapter II Network Netwo
48. number for the extension 204 the device forwards incoming calls to both the extension and the mobile phone so that you can answer calls using your mobile phone when absent from office As soon as you answer the mobile phone the extension automatically stops ringing Set the Forking Number in the Interface Click Voice on the main page Click Extension Analog extension IP extension Advanced E Enter the Forking number such as 13812345678 Click Save Set the Forking Number Using the Phone po You can also set the simultaneous ringing number through the phone by the following way picking up the phone and then pressing 75 the simultaneous ringing number and in sequence Note 75 refers to the service code of simultaneous ringing and the simultaneous ringing number can be an extension or a mobile phone number After setting the system voice prompt will inform you of the successful service registration and repeat the simultaneous ringing number that you have entered Query Cancel the Forking Number Using a Phone Query Pick up the phone and press 75 The system voice prompt will inform you of the existing simultaneous ringing number Delete Pick up the phone and press 75 The system voice prompt will inform you that the service has been cancelled successfully Notes e Call forking does not take effect if functions such as no disturbing unconditional call forwarding and phone secretary are enabled e Call
49. o for an operator Setting Do not Disturb Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off the Do not disturb set by feature code option Click Save Enabling Do not Disturb through a Phone Un bk WwW rN m Activate Pick up the phone and dial 72 1 The system will prompt you that the service has been registered successfully Note If you do not tick off the Do not disturb set by feature code option in the GUI the system will prompt you that the service registration fails Deactivate Pick up the phone and dial 72 0 The system will prompt you that the service has been cancelled successfully 52 Query Pick up the phone and dial 72 The system will prompt you whether the service is available or not Notes e Once Do not Disturb is enabled all settings related to the incoming call automatically becomes invalid including call forwarding call waiting simultaneous ringing and secretary extension e This setting is unavailable for the operator s extension Call Block This feature allows you to block unwanted calls with a busy tone But you can call the blocked number back For example if you are always harassed by an unknown number 13012345678 you can put it to the Black list Or you can set a blocked number for all extensions on the WOC so that no extension will receive calls from this number Setting the Black List for a Single Extension 1 Cl
50. o the WOC change the remote management port to a non 80 port such as port 8080 Call forwarding feature works if the destination party is an extension and fails if it is an external phone A Make sure there are enough trunks on the WOC connected to PSTN or ITSP s SIP server The WOC is connected to a router and can access the Internet in bridge mode However the external IP extension fails to register to the WOC through the Internet A Check whether port mapping is enabled on the router connected to the WOC If not enable port mapping so that the signaling port of the WOC Trunk IP extension the default is port 5060 and RTP port 10010 10130 can be mapped Fail to login to the Web GUI after PPPoE link is established A Reboot the device Your PC can not obtain a new IP address after the DHCP address pool has been changed A Click My Network Places gt View network connections On Control Panel Right click Local Area Connection and select Disable to discontinue the use of the current IP address Right click the Local Area Connection and select Enable to obtain a new address Fail to get the WOC Logon page by using w com as the URL A You need to clear the history data and cache of the browser Firefox Click Tools Clear Recent History and select all details and click Clear Now IE Go to Tools Delete browsing history page and click Delete Google Chrome Go to page and select all details and click
51. ou simply enter the English text stream in the interface of Basic Text to voice greeting and device will send the request to the server and get back the voice file generated by the server Here are the steps for performing the text to speech synthesis on the Web GUI 4 Click Voice from the home page 5 Click Basic Text to voice greeting input the content of greeting and click Start 6 Play and save the file either Business hour or Non Business hour 7 Goto the Basic Auto attendant page to select the greeting file Note To perform the synthesis the device is required to connect to the Internet Preparing the greeting file your own way You can also prepare the greeting file in whatever means that available to you The file you prepared must be in PCMU format with pcm and the size of the file has to be limited to 292KB 1 Click Voice from the home page 2 Goto the System Greeting page click Browse to select a greeting file in PCMU format such as user1 pcm and click Upload 3 Goto the Basic Auto attendant page to select the greeting file Outbound Call Transfer This feature allows the operator to transfer trunk calls to external phone terminals For example if a call comes in for a colleague who is not in the office the operator can transfer the call to his or her mobile phone Setting Outbound Call Transfer 1 Click Voice from the home page 2 Click Extension Analog extension PHONE Configure a proper
52. pt you that the service has been registered successfully Disable Pick up the phone and dial 35 0 The system will prompt you that the service has been cancelled successfully Query Pick up the phone and dial 35 The system will prompt you whether the 51 service is available or not Distinctive Ring The WOC provides the following ring tones to distinguish different calls Internal call De De De De De External call DeDe DeDeDe Call from an abbreviated number DeDeDeDeDe De De Enabling Distinctive Ring in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off the Distinctive ring option Click Save A UN m Setting Distinctive Ring Using a Phone Enable Pick up the phone and dial 99 7 1 The system will prompt you that the service has been registered successfully Disable Pick up the phone and dial 99 7 0 The system will prompt you that the service has been cancelled successfully Query Pick up the phone and dial 99 7 The system will prompt you whether the service is available or not Do not Disturb This feature allows you to reject any calls with voice prompts For example if you do not want to answer incoming calls or to be disturbed by the ringtone while you are in the meeting you can enable this function The called party will hear the voice prompt We are sorry the line is busy at this time Please dial other numbers or dial zer
53. r voicemail Voice file format New voice messages are saved in the format of vm called number caller number random number pcm such as vm 200 6033432345 946685192 pcm After the file has been played the file name is replaced with oldvm 200 6033432345 946685192 pcm Notes e Each time after anew voicemailis played it becomes aplayed message If there is no new voicemail you will hear You have played voicemails e Each time the storage device is replaced you need to reboot the WOC e When the remaining capacity of the storage device is less than 500M analarminred will be displayed in the USB status box Voice Advanced Recording In this situation you need to back up and delete voicemail files from the storage device e For analogy extension if Forward all calls to voicemail is enabled there will a special dial tone DuDu Duuu e The WOC supports only one USB storage device for storing voicemail files e The voicemail function is not available for attendants 36 Phone Lock Phone lock requires a PIN Personal Identification Number for making outbound calls For example the phone lock function can be enabled on extensions to control phone expenses Employees are allowed to set a PIN for their own extension If an extension is locked one has to get the valid PIN before making a call with this extension Setting Phone Lock in the GUI 1 Click Voice from the home page 2 Click Extension Analog extension IP extension Adva
54. reless terminals can get access to the Internet by connecting to the wireless network of the WOC Enabling Disabling Wireless Services through WLAN Button Wireless network can be enabled or disabled through the WLAN button on the front panel of the WOC If the WLAN indicator on the WOC is on it means the wireless network is enabled otherwise it is disabled Configuration of Basic Wireless Network Parameters 1 Click Network from the home page 2 Click Wireless gt Basic and tick off the On option 3 Selectthe Network mode based on the wireless mode of the terminal Network modes supported by the WOC include 802 11b g n The selection of the network mode depends on the network environment If 802 11b and 802 11g terminals co exist on the network a mixed mode is needed and the default of 802 11b g n is recommended 802 11b g The connection of both 802 11b and 802 11g terminals is supported and the maximum connection rates are 11 Mbps and 54 Mbps respectively 80211b Only the connection of the 802 1 1b terminal is supported andthe maximum connection rate is 11 Mbps 802 11g Only the connection of 802 11g terminal is supported andthe maximum connection rate is 54 Mbps 8021In Only the connection of the 802 11n terminal is supported andthe maximum connection rate is 150 Mbps or 300 Mbps 802 11b g n The connection of the 802 11b 802 11g and 802 11n terminals is supported and the maximum connection ratesare 11Mbp 54 Mbp
55. rk Settings WAN The wide area network WAN access mode of the WOC depends on the service provided by the network service provider WAN Settings 1 Click Network from the home page 2 Click Network WAN and select a connection mode for the available network Connection Mode Introductions 3G failover STATIC In this mode a static IP address provided by the network service YES Fixed IP provider is used Parameters such as subnet mask default gateway and DNS server need to be set DHCP In this mode IP address subnet mask and DNS server and other NO Auto config relevant information are automatically obtained from the front end network and the network connection is established automatically PPPoE ADSL In thismode the WOC isconnectedtothe network via ADSL YES modem by means of Point to Point Protocol over Ethernet PPPoE dial up L2TP PPTP In this mode the WOC servesas the client of virtual NO private network VPN providing safe access tothe business network by dialing in to the Internet Service Provider ISP or connecting to the Internet or other networks 3G In this mode a 3G USB dongle needs to be inserted into the USB NO interface of the WOC before a proper ISP is selected 3 Click Save Note After choosing the connection mode you can check the status of the WAN connection from Status WAN If the connection is successfully established the Connection status will be displayed as Connected Dual WAN with
56. s a maximum of eight IP extension accounts e The phone number and the password cannot be the same How to register an IP Extension 1 Prepare an IP voice terminal For example install a softphone in the iPad 2 Enter account information of the IP extension on the terminal including the phone number and password IP extension account of the WOC 3 Enter the domain and proxy on the terminal The domain value can be the IP address and port number of the WOC The default port is 5060 Click Trunk gt IP trunk to change Signaling local port For details see the Quick Star Guide of the WOC Note The WOC supports IP extensions with video function and SIP based camera Call Barring The WOC provides five levels of authority for outgoing calls Intercom Only internal calls are allowed Local Internal and local calls are allowed Domestic Internal local and domestic long distance calls are allowed 32 International Internal local domestic long distance and international calls are allowed None Only incoming calls are allowed A busy tone will be heard after the phone is picked up For example in the scenario where the call out restriction is set to Domestic but you attempt to make an international call the system will prompt you that You are not allowed to make the call Please contact the administrator Changing the Call Out Restriction of an Analog Extension Click Voice from the home page Click Extension Analog
57. s are forwarded such as 13812345678 5 Click Save Setting Call Forwarding through a Phone Forward all calls to another phone Pick up the phone and dial 99 1 1 The system will inform you unconditional forwarding that the service has been registered successfully Forward unanswered calls to Pick up the phone and dial 99 1 2 The system will inform you another phone that the service has been registered successfully 33 only when busy or unanswered Setting of the call forwarding Pick up the phone and dial 99 1 3 call forwarding number number Query Pick up the phone and dial 99 1 The system will inform you of the current settings For example if the system prompts you that the current setting is 1 it means that forward all calls to another phone is enabled Cancel Pick up the phone and dial 99 1 0 The system will prompt you that the service has been cancelled successfully Notes e If the do not disturb function is enabled all incoming calls will be rejected and the call forwarding function does not take effect e forward all calls to another phone is enabled all incoming calls will be forwarded to a specified phone and the simultaneous ringing function on your extension does not take effect Forward all calls to another phone is not available for the attendants Forward unanswered calls to another phone does not take effect when call waiting is enabled Instead incoming calls will be held when the line is bus
58. s to websites containing such content as Proxy Java or AxtiveX URL Prevent access to a certain website For example when sohu com is input to URL no access can be got to the website vw w sohu com or the second and third level domain names of sohu com such as mail sohu com Keyword Prevent access to a certain type of website For example if sports is configured as akeyword noaccess can be got toany sports involved websites such as sports sina com and sports sohu com 20 3 Click Save or Add as required Remote Management Remote management enables you to access the WOC with a WAN port address For example you can enter http 202 248 56 108 8080 in the address bar Enabling Remote Management in the GUI 1 Click Network from the home page 2 Click Firewall gt System security and tick off the Enable optionand fill in the Remote management port 3 Click Save Note The default remote management port is 80 In the scenario where the port 80 is disabled by the ISP you are recommended to change the remote management port 21 QoS QoS QoS can give different bandwidths and priorities to every traffic type In the scenario where bandwidth resources are insufficient QoS reasonably allocates the bandwidth for different data packets ensuring an efficient bandwidth usage Setting QoS 1 Click Network from the home page 2 Click QoS and selectthe QoS mode Available QoS modes include Bi direction traffic control
59. that are defined in the routing table Note If Direct dialing is selected please avoid the conflict between the extension number and the default function key of the WOC such as 30 and 75 If Using prefix is selected please configure the following parameters 45 Prefix Second dial tone Trunk 4 Click Save This parameter is used to select different trunks for outbound calls The default prefix for IP trunk is 9 for analog trunk is 7 and for IP phone circle is 6 If this option is selected the system will send out the second dial tone after the prefix is dialed WOC2011 supports one analog trunk and eight IP trunks Before dialup please ensure that your extension has the corresponding call out authority If the type of a trunk is set to DID the trunk can only be used by the bound extension for outgoing calls Dialing Method Making an External Call Making an Internal Call Direct dialing Pick up the phone and dial the Pick up the phone and dial the number external phone number of another extension Using prefix Pick up the phone and dial the prefix Pick up the phone and dial the number plus the external phone number of another extension Hotline The WOC provides the following auto dial modes Immediate the device automatically dials the preset hotline number after off hook Delayed the device automatically dials the preset hotline number if no dialing is performed five seconds after off
60. the Key renewal interval which indicates the interval at which the broadcast and multicast keys are refreshed The default is 3600 seconds 5 Click Save Advanced Wireless Network Settings The advanced wireless network settings are located under Network Wireless Advanced The default is recommended for the following parameters BG protection mode This parameter indicates a self adjustment mechanism which helps 802 11b g wireless clients to successfully connect to 802 11n wireless network under complex situations The default is Auto Beacon interval This parameter represents the amount of time between beacon transmissions The smaller the interval the faster the access speed of the wireless client the largerthe interval the higher the data transmission efficiency of the wireless network The default is 100 and you are not recommended to change the default Data beacon rate DTIM This parameter indicates the interval of beacon transmission The 16 default is 1 Fragment threshold RTS threshold TX power Preamble type TX burst Packet aggregate IEEE 802 11H support Wi Fi Multi Media Wi Fi Multimedia APSD WPS This parameter indicates the threshold for data fragmentation When the data size exceeds the threshold the data packet will be fragmented into several pieces The default is 2346 and you are not recommended to change the default When the data packet exceeds the threshold the sen
61. to hold a call while making a new one Music will be played for the waiting party when the call is on hold For example you need to consult with party B during your call with party A so you can hold the on going call and call party B without terminating the connection with party A During the call with party B you can switch back to party A and put party B on hold Music will be played for the waiting party When the call with party B is over you hang up the phone and pick up the phone to resume the conversation with party A after the bell rings Enabling Call Hold in the GUI Click Voice from the home page Click Extension gt Analog extension IP extension gt Advanced ES Tick off the options from Call hold Click Save Using Call Hold S dac Hold the current call for another one During a call press to make a new call without hanging up the phone 38 Change the call object If a call is on hold press to resume the conversation with the waiting party Terminate the current call and switch to If there is a call on hold hang up the phone When the bell the waiting party rings pick up the phone to resume the conversation with the waiting party Note Call hold must be enabled when such functions as blind transfer consultation transfer call park or call waiting are applied Call Transfer This service allows you to transfer the on going conversation to another extension or an external phone If the current con
62. ut but will affect the compatibility and system security In 802 11n mode two 20 MHz channels are bundled into a 40 MHz channel In real situations the 40 MHz channel can be used as two 20 MHz channels a primary channel and a secondary channel Data can be sent and received from the 40 MHz channel or a single 20 MHz channel which doubles the transmission rate and improves the throughput of wireless network The space transmission of wireless signals may be delayed in some occasions If the subsequent data block is transmitted before the previous one is processed the transmission of the previous data block may be affected This parameter can be configured to avoid such interference The wireless rate of 802 11n mode is configured through the index value of Modulation and Coding Scheme MCS Each MCS index value corresponds to a communication rate determined by a set of parameters This parameter allows the WOC to receive response packets while sending packets This parameter allows the WOC totransmit multiple copiesof a data stream through antenna or other receiving means improving data transmission reliability A MSDU Aggregated MAC Service Data Unit indicates a frame MSDUs aggregation mode In thismode multiple are combined into one MSDU for transmission which reduces the amount of additional MAC head information in each MSDU and increases the MAC layer transmission rate This parameter increases the transmissio
63. ute forwarding other than the default route for a specified host or network Configuration of Static Routing 1 Click Network from the home page 2 Click Advanced Static routing Select the route type Host Net and configure the corresponding parameters The rule name can be customized Destination Specify the destination IP address of the packet Netmask Specify the subnet mask of the destination IP address Gateway Specify the IP address of the next hop The IP address must be in the same network segment as the IP address of the WAN or LAN interface on the WOC Interface Specify the interface from which data packets are sent 3 Click Add Note Take cautions in enabling this function when the surrounding network environment of the WOC is complex or the topology of the surrounding network is unclear System Time Click Advanced System time to set the system time You can click Time synchronization to get the time from the connected PC or set the Synchronization cycle and select a Time zone and enter the IP address of the Time server on the LAN or Internet to obtain the time from the time server and synchronize with it Note The WOC automatically obtains the time from the time server on the Internet or LAN after each boot Features such as recording and call detailed records are related to the system time DDNS If the IP address of the WOC is not fixed the IP phone terminal on the Internet needs to find and register
64. versation party and the transfer party are external phones your extension needs to have the authority of outbound transfer Blind transfer directly transfer the on going call to intended recipient another internal extension Consultation transfer you discuss the transferred call with the intended recipient an internal extension or an external phone after consultation For example a call comes in for the manager If the calling party is acquainted with the manager you can directly transfer the call to the manager in blind transfer mode Otherwise you can hang on the phone and confirm with the manager before transferring the call in consultation transfer mode For another example when an inbound call comes in for a salesman who is out for business if you have the authority of outbound transfer you can transfer the call to the salesman through consultation transfer mode If you do not have such authority you have to tell the calling party that the salesman is out and unavailable for the phone Setting Call Transfer in the GUI Click Voice from the home page Click Extension Analog extension IP extension Advanced E Tick off Call hold and Outbound transfer options Click Save e PS Using Call Transfer Blind transfer During an on going call dial 38 transfer phone number and hang up Consultation transfer During an on going call dial transferred phone number and consult with the intended recipient be
65. y e Inthe scenario where the route type of a call answering group is set to IP trunk sequential or IP trunk circular and the call forwarding function is enabled on an extension of the group when the extension rings the WOC will forward the call to a specified phone Even though the phone is not answered the call will not be forwarded back to another extension in the group e When the call forwarding number is an external phone number please first check the call out authority of the extension Recording The WOC supports voice recording function Recording files will be saved in the USB storage devices plugged at USB port of WOC The recorded voice conversations can be re played Configuring Recording Prepare a storage device to save recording and voicemail files and format it into NTFS It is suggested to use a storage device with the minimum storage capacity of 8GB Connect the storage device to the USB interface on the WOC and access the Web GUI of the WOC to configure the recording function 1 Click Network from the home page 2 Click Advanced System time to make sure the time of the WOC is correct For details of time setting see the section System Time in this manual 3 Click Voice from the home page 4 Click Advanced gt Recording Tick off Enable inthe USB recording box The defaultof USB recording storage capacity is the maximum capacity of the USB storage device The value can be changed as needed Note that the value

WROC User Manual - Ultrative Technology Co., Ltd.

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