ITIC USER MANUAL
Contents
1. Contact Information Alt Contact JAKE CHAMBERS Phone No 555 555 5544 Excavation Information Type of Work INSTALLATION OF FENCE Work Being Done For Depth 3FT Edit amp Delete To edit or delete an existing profile select EDIT JOB PROFILE from the Profiles drop down Create Job Profile LL Edit Job Profile Edit Add or change any information as needed Remember Submit Click SUBMIT to save changes additions NEW FENCE v Create Job Profile Edit Job Profile NEW FENCE Circ Work Profile Information Contact Information Alt Contact Excavation Information Click DELETE to delete the selected profile INTERNET TICKET PROCESSING NEED HELP Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate requests Hours Mon Fri 8a 5p Main Menu Heip Chat Live NORTH DAKOTA ONE CALL SUBMIT A i Location Information County City Place Choose the county in which all of the work will Enter the name of the city or place where the work take place Complete a separate ticket if the is taking place If work is taking place outside of city work extends into another county limits enter the name of the nearest city to where the work is taking place gt Steps 4 Location Information Address Intersecting Street Address Be sure to choose the city physicall2. INTERNET TICKET PROCESSING TEXT ONLY VERSION IMIG USER MANUAL Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line Your comprehensive guide for using ITIC to process Locate Requests on line ZW T UPDATED JUN 20 2013 INTRODUCTION X Z INTERNET TICKET PROCESSING WELCOME USER Welcome to ITIC You will find a comprehensive step by step guide for processing your locate requests online in the following pages We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC We have designed this manual to provide the knowledge required for the efficient submission of accurate ITIC locate requests We ve packed a lot of information into these pages and have arranged it in a streamlined user friendly format It is loaded with visual examples and helpful hints We think it is best to read it from beginning to end before you start but the design also facilitates quick references to specific subject matter So what are you waiting for Let s get started And remember our skilled operators are here to help Assistance is available through the telephone e mail and our newest feature ITIC Live Help Chat That s right you can get live help while you are processing your locate requests See page O03 for details An important word from the editor This document contains many color drawings actual screen
3. Mark 100ft radius of above intersection Mark a square area 2oft N and W from NW corner of above intersection Mark entire W rd right of way of Elm Ave going N from Main St for 25Oft Be sure to clearly describe the entire gt Steps 4 Location Information extent of the work area County WILLIAMS City Place Address Intersecting Street Street CREST ST BOX ELDER ST MARK 100FT RADIUS OF ABOVE INTERSECTION Location of Work Coord Type Zone Lat North Lon East Township S Q E Work Taking Place or Starting Away from an Intersection If work does not begin at the intersection and is not taking place at an address provide driving directions to the worksite from an intersection of two named roads This method may also be used if work is taking place at an address but you do not have the address information For example From Elm Ave go W on Main St approx 800ft to vacant lot on N side of rd Mark entire vacant lot From Jones Rd go N on Oak Ave 450ft At that point mark entire rd right of way of Oak Ave going further N 2oUft From Main St go N on Elm Ave approx SOOft to unnamed rd then go VV on unnamed rd approx 250ft to white flag on N side of unnamed rd Mark 1Oft radius of white flag Note Hegardless of which of the method you use to describe your work area be sure to enter the name of the rd that work is actually taking place on in the Street Name field If work is taking place on an
4. ur locate requests Enter your email address and North Dakota One Call password then click Login If you have forgotten your password click Forget your Password and we will email it to you Message Center LO G N Welcome to ITIC 2 0 The easiest fastest and most convenient way to file your locate requests Password Forget your Password By logging in agree to the Terms and Conditions NA FYI By logging in you agree to the Terms and Conditions You can read g Ve full text by clicking the Terms and Conditions link SUBMIT A LOCATE REQUEST X INTERNET TICKET PROCESSING The ITIC Main Menu appears upon login na GET SET ste P topo In this section you will learn to Q7 IC North Dakota One Call prepare ROUTINE and MEET locate requests Use the Buttons Below to Navigate Through The ITIC Application gl Edit Account Submit a Locate Request Update Ticket gl Relocate Ticket GO Click Submit a Locate Request Submit a Locate Request NEED Main Menu Help ChatLive 9 HELP Qr IC NORTH DAKOTA ONE CALL Click on the Chat Live icon at the top of any page to chat with an ITIC operator while you are processing your locate Company TOREN BROTHERS BACKHOE SERVII v4 requests n 4 T Address 19 Street ODD LANE Ours 2 Mon Fri 8a 5p ITIC USER INFORMATION Phone No 555 555 5555 Ext Contact EDDIE
5. or FORWARD buttons of your web browser hls FY Internet Explorer Firefox Safari etc Any information already entered will be K DELETED Please use the buttons at the bottom of the form Onsite Contact Information Alternate Contact and Phone Number Enter the name and cell phone number of the person primarily responsible for conducting or managing the ex cavation process Use a specific person s name dispatch operator anyone or unknown are not acceptable entries The utilities will contact this person if additional information about the site is needed NOTE See PROFILES section page 09 to auto fill your routinely used information Contact Information Alt Contact JAKE CHAMBERS Phone No 555 555 5544 Excavation Information Type of Work Enter the specific type of work to be performed Field locators need to know the specific reason for excavation rather than the work method Do_not use the words Emergency or Dig Examples Install Sign Install Secondary Electric Repair Gas Service Step 2 Excavation Information Type of Work Work Being Done For Depth Type of Work install INSTALLATION OF Being Done For INSTALLATION OF CATV DROPS INSTALLATION OF CULVERT Depth INSTALLATION OF DECK INSTALLATION OF DRAIN TILE INSTALLATION OF FENCE INSTALLATION OF NEW GAS SER INSTALLATION OF SANITARY SE A Explosives T Explosives Type keywords
6. etc Please use these buttons at the bottom of the form SUBMIT i Submitting Your Locate Request Once you are satisfied with the information on the locate request and you have selected a start date time click Next Step At this point you will be presented with either the ITIC Text Map or a Submission Confirmation screen depending on whether the site location was found during an automatic search Ticket number 10000896 has been submitted New Ticket View Ticket Finished If the ITIC text map is unable to find the exact match for the address street and city the ticket will automatically be sent to the call center to be mapped by an operator based on the information provided on the ticket REMEMBER If you click cancel you will lose all information previously entered for the locate request you are currently working on ITIC Text Map If the system finds the site location the following box 9 The mapping application has found an exact match for the location you entered as the excavation address based on the address you supplied Please confirm Right uh icd IEE that the information is correct and NO numbers or letters are transposed or mispelled mapping application Read the directions entirely before Centered in the mapping window is a red bordered red shaded excavation box For continuing Once the box is us to notify the correct utilities it is critical that this red area COMPLETELY d i
7. install water backhoe etc to generate a list of options Make a selection from the whenever possible SUBMIT A Excavation Information Continued Work Being Done For Explosives Enter the name of the person company or If you are using explosives during excavation organization the work is being done for select Y for yes otherwise select N for no Depth Enter the maximum depth you will be digging Be sure to specify inches feet or yards gt Step2 4 Excavation Information Type of Work INSTALLATION OF FENCE Work Being Done For JOHN FARSON Depth 3FT lt GO BACK CANCEL NEXT STEP gt Tunneling Horizontal Boring Horizontal Boring is horizontal excavation parallel to the surface of the earth which does not use trenching or vertical digging as the primary means of excavation including but not limited to directional boring tunneling or auguring Enter Y for yes N for no Do not use the BACK or FORWARD buttons of your web browser a FY Internet Explorer Firefox Safari etc Please use the buttons at the bottom of the form PROFILES Profiles are used to auto fill specific fields with your routinely used information Utilizing the Profiles feature will enable ITIC to remember your information saving you time in the Locate Request process Profiles Main Menu Help Chat Live r9 iC NORTH DAKOTA ONE CALL Profiles a
8. unnamed rd list unnamed rd in the street name field and enter the nearest road to intersect the dig street unnamed rd in the intersecting street field In the last example you would enter unnamed rd in the Street Name field and Elm Ave in the Closest Cross Street field SUBMIT A LOCATE REQUEST i STEP 3 Location Information Continued Use ONLY the following approved abbreviations when formatting the location of work or driving directions Tickets formatting with abbreviations other than those shown will be DA FYI returned to the user for correction e Feet FT Inches IN Miles MI Yards YDS 4 East E North N south S West W A Northeast NE Northwest NW Southeast SE Southwest SW Coord Type Lat North Lon East Zone These fields are used to enter Lat Lon coordinates and require a specific format to obtain accurate results This information is not required All necessary information is required if Lat Lon coordinates are entered Lat North Lon East S Q select the correct coordinate type from the drop down menu If you do not know which format your coordinates are In enter the coordinates back in the Location Description field NAD27 DEC LAT LON DECIMAL NAD27 DM GPS DD MM MMMMM NAD27 DMS LAT LON DMS NAD27 SPCS STATE PLANE FEET NAD27 UTM METERS NAD83 DEC LAT LON DECIMAL NAD83 DM GPS DD MM MMMMM NAD83 DMS LAT LON DMS NAD83 SPCS STATE PLANE F
9. Z INTERNET TICKET PROCESSING After clicking Submit Ticket on the ITIC Text Map screen you will be presented with the Utility Notification Screen The list of utilities notified is based on the location where the excavation polygon is drawn If there are any utilities in the area that are not listed on the ticket yu MUST notify them directly submit cancel or suspend the ticket by choosing one of the options at the bottom of the page If you choose Cancel the ticket will NOT be submitted and you will be returned to the ITIC main menu Clicking Go Back will return you to the location information and map page of the request Clicking Suspend will place the ticket in the suspend file where it will remain until the end of the current business day UTILITY NOTIFICATION SCREEN District Company Phone Number CABLE101 CABLE ONE 701 280 0033 DKCARRO2 DAKOTA CARRIER NETWORK 406 728 9343 FARGOO1 CITY OF FARGO 701 241 1545 NDXCELO02 XCEL ENERGY 612 339 8356 QLNNDO5 QWEST 800 283 4237 of Districts 5 If there any private underground facility operators in the excavation area you should notify them directly If you are ready to submit your ITIC locate request click the Next Step button on the bottom of the screen wm HG E ee eee EEEE E eee ee ee ee re ee ee The call center will send you a confirmation copy of your completed locate request Please note that it is your responsibility to verify that ALL informa
10. excluding holidays To create a Meet request follow the normal procedure for a routine ticket with three exceptions The Location of Work field must include a specific place to meet and a general description of the full extent of the work area e g meet at the above intersection for work to take place within a 200ft radius of above intersection meet at the above address for work to take place in rear of property etc In the remarks drop down select Caller Requests Meet The Ticket Type must be changed to Meet This can be adjusted using the Ticket Type drop down menu found in Step 4 See page 18 Match the start date and time to your requested meet time Meet times are only available am 5pm Mon Fri excluding holidays NOTE Locators have pe Step 4 Start Date Information 2 full business days to LORQ ROUTINE Ticket Type lt May 2013 June 2013 gt complete the marks after ies TEE T Work To Begin Date May 21 2013 Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa been given in the meeting Ac 02 45 PM 21 22 23 24 25 26 27 28 29 30 31
11. 28 FEET 2 10 OF A MILE 0 20 MILE 1056 FEET 3 10 OFAMILE 0 30 MILE 1584 FEET 4 10 OFAMILE 0 40 MILE 2112 FEET 5 10 OFA MILE 0 50 MILE 2640 FEET 6 10 OFAMILE 0 60 MILE 3168 FEET 7 10 OFAMILE 0 70 MILE 3696 FEET 8 10 OFA MILE 0 80 MILE 4224 FEET Click on the Chat 9 10 OFAMILE 0 90 MILE 4752 FEET Live icon at the top of any page to 1 16 OFAMILE 110 YARDS 330 FEET while you 1 8 OFAMILE 220 YARDS 660 FEET are processing 1 4 OFAMILE 0 25 MILE 1320 FEET your locate 1 3 OFAMILE 0 33 MILE 1760 FEET requests UU 3 8 OFAMILE 660 YARDS 1980 FEET X 1 2 OFAMILE 0 5 MILE 2640 FEET 2 3 OFAMILE 0 66 MILE 3520 FEET 3 4 OFAMILE 0 75 MILE 3960 FEET 1 MILE 1760 YARDS 5280 FEET HELP PAGES IJ MEET TICKETS gt Steps 4 Location Information County BURLEIGH City Place BISMARCK CITY Address Intersecting Street Street N 15TH ST E AVENUE C MEET AT ABOVE INTERSECTION FOR WORK TO TAKE PLACE WITHIN A 100FT RADIUS OF ABOVE INTERSECTION Location of Work Lat North Lon East Township S Q Remarks CALLER REQUESTS MEET A Meet ticket is used to request an appointment with locators at the job site Meet requests should only be used when the work area is too complex to explain through normal methods Meet times may be requested for anytime between the standard 48 hour Notice up to a 14 day notice Meet times may only be requested am opm Monday Friday
12. 6 Township The ITIC system will not allow you to enter special characters such as un On Ze SUBMIT START DATE INFORMATION Ticket Type e Use LORQ Routine for all new routine Start Date Information locate requests involving excavation Ticket Type LORQ ROUTINE Use LORG Meet to request an LORQ MEET appointment with locators Meet requests are only intended for excavation Jobs that are too complex or difficult to describe through ITIC See page A3 for instructions on filing a Meet locate request Work to Begin Date These fields will default to the two working day notice a minimum of 48 hours not including weekends or holidays required by state law These fields may be modified but will not allow a start time date less than the 48 hour notice or more than 14 calendar days in advance of the request If your ticket goes to the call center for review the reflects the time the gt L FYI ticket is received by the call center Tickets sent to review after 5pm will be treated as if they were filed on the next business day Start Date Information Ticket Type LORQ ROUTINE lt May 2013 June 2013 gt Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Work To Begin Date May 21 2013 at 12 45_ PMs 21 22 23 24 25 26 27 28 29 30 31 TES CU CS GET ED Do not click the BACK or FORWARD buttons at the top of your bus FY internet browser Internet Explorer Firefox Safari
13. 800 795 0555 ISP AES MIA S 4 I READY Glick on the Excavators button on the North Dakota One Call NDOC homepage www ndonecall com We are excited to announce that effective Friday begin using the Meet header code in the Please contact the Help Desk at 877 848 7472 or CLICK HEF ndhelpdesk occinc com if you have any questi Thank you for your continued support of North Dakota B Monday February 25 2013 bi s On the next page click the Gi ITIC link on the left side Fa NO 4 ADEN P of the page Tu Wy gt oA Excavators Utilities Excavators Welcome Excavators Become a partner in damage prevent Enter Here Enter Here The Different Ticket Types in North Da Excavators b ROUTINE This ticket is used for new re provided Ticket Check Ep b oM cuz procesen Facebook Page EMERGENCY These are tickets that de Hm Twitter Feed Emergency tickets can not be processe j C ITIC RESPOT This is used for update tickets Ticket Search Ticket Check Facebook Page Twitter Feed ITIC Ticket Search Fax A Locate Events Ticket Format MODIFY This is used for update ticket Fax A Locate Events ITIC REQUESTING A MEET In ND meet req Internet Ticket Processing ITIC or INTERNET TICKET PROCESSING is One Call Concepts Inc s software application for filing l
14. DEAN Best Time EXCAVATOR INFORMATION City TULL Contact Email briancasey occinc com Untitled Help on Contact Fax Phone Each field has a pop up help box Fax number for the excavator if available Utilities may respond using this fax number listing the field definition 7 requirement index Back Forward Close Activate pop ups by clicking on the field titles The ITIC system will not allow you to enter special characters such as SOUPE o SUBMIT A LOCATE REQUEST NTIC ITIC USER INFORMATION Phone Number and Ext Contact These fields will auto fill with the Enter YOUR first and last name as information associated with your login the ITIC user entering the information Click the Main Menu icon at the top of the page then click the Edit Account button to update Main Menu A your main phone number Main Menu Help ChatLive qs NORTH DAKOTA ONE CALL ITIC USER INFORMATION Phone No 555 555 5555 Ext Contact EDDIE DEAN Best Time ANY EXCAVATOR INFORMATION Company TOREN BROTHERS BACKHOE SERVI Address 19 Street ODD LANE City TULL State Zip 64736 Contact Email briancasey occinc com Fax No EXCAVATOR INFORMATION This section will auto fill with your company information To update your company information click the Main Menu icon at the top of the page then click the Edit Account button to make changes IMPORTANT Do not use the BACK
15. EET NAD83 UTM METERS Se Enter the Lat Lon coordinates in the Lat North and Lon East fields for each format type as follows C Decimal DD DDDDD Lat North 40 56000 Lon East 92 09722 Degrees minutes and decimal minutes DD MM MMMM Lat North 38 34 885833 Lon East 92 e State Plane Coordinate Feet SPCS 12 474000 Lat North 1721245 57 Lon East 441728 68 Degrees minutes and seconds DD MM SS SS e State Plane Coordinate Meters SPCS Lat North 40 3336 Lon East 92 42 35 Lat North 524647 84 Lon East 482239 34 e UTM should be entered as follows Zone Lat North 4469955 24 Lon East 524574 44 SUBMIT Location Information Continued Township Range and Section TRSQ These fields are used to enter Township Range and Section Quarter Information TRSQ You will need to enter the information in the correct format for accurate results This information is not required Do not enter zero before any Township Range or Section Quarter number If on any locate the excavation site travels into a different township or range please put the first set of TRSQ information in the TRSQ fields then put the second set of TRSQ information in the Location of work field Be sure to clearly separate any additional information from the marking instructions For example T 279 R 2E S Q 3 NE NW T 265 R 1W S Q 2 NE NW 11 SE SW T 75 R 38W S Q 1 T 345 R 20E S Q 4 5
16. North Township City Place Intersecting Street Range ADDRESS TIP Use keyword searches start typing in the Street name ex st to generate a list of street name options Select from the drop down lists whenever possible but only if correct This works for both street fields j Street Location of Work st STARR AVE ST CHARLES PL STERLING CT STOCKMANS ROAD Zone Lon East S Q REMEMBER Do not list multiple street names in a single street field 7 If you would like to list nearby od major intersections reference them in the Location of Work field SUBMIT A LOCATE REQUEST ADDRESS LOCATION DESCRIPTION TIPS Unnamed Street Enter the appropriate description in the Dig Location Information otreet field if the street does not have a proper name i e unnamed county road hwy 71 west bound exit ramp alley RR tracks Give driving directions to the site when doing so Format the driving directions by referring Address to an intersection of 2 named roads in the Location Description field Street For Instance In the Location Description enter From Location of Work Elm Ave go N on Main St approx 400ft to unnamed road go w on unnamed rd approx 350ft to vacant lot on n side of rd County Coord Type Multiple Names for Street Lat North If the street has more than one name enter only one of the names in the appropriate street field List any add
17. email Reduced Repetition ITIC Live Help is in a simple text format which can easily be shared between several ITIC experts l here s no need to explain a problem to several representatives if more than one ITIC expert assists you they can quickly familiarize themself with your situation Easy Documentation With ITIC Live Help you can easily copy paste and save the session for later reference ITIC Live Help can even email a transcript of the conversation to you Education amp Training The more you correspond with our ITIC experts the better you will become at filing locate requests online As your ITIC skills grow so will the number of your tickets that are released directly from review ITIC Live Help is available Monday through Friday from 8am 5pm If Live Help is not available you may leave a message and an ITIC expert will respond as soon as possible NORTH 7 DAKOTA Celebrating 30 years of service 3 ONE CALL CONCEPTS ONE i CALL When safety is on the line d y ITIC LIVE HELP Live Help Powered By Crafty Synta ONE CALL CONCEPTS ONE CALL CONCEPTS p Welcome to ITIC Live Help Please Enter your name below in order to begin Name John Doe Question Can you tell me how to set up multiple ITIC accounts for my company SEND LOGGING IN TO ITIC X Z INTERNET TICKET PROCESSING N BEFORE YOU DIG 7C 1 811 5
18. itional names also known as or AKA in the Location Description For Instance In the Location Description enter Main St Us Hwy 14 This information should be entered as Main St aka Us Hwy 14 Township Abbreviations When entering the information in the street fields you must abbreviate the street modifiers and directional NEED information For example enter N Main St instead of HELP North Main Street The following are the ONLY accepted abbreviations for street name modifiers Click on the Chat Live icon at the Avenue AVE Interstate l I 70 Business BUS Parkway PKWY top of any page to chat with an ITIC operator while you Boulevard BLVD Place PL are processing Circle CIR Road RD your locate Court CT Street ST hin X Highway HWY Terrace TER OUPS 2 Mon Fri 8a 5p Location Information Continued Location of Work Enter marking instructions and any driving directions in this field Below are a few things to remember when formatting your instructions All locate requests require MARKING INSTRUCTIONS in the Location of Work field Marking instructions should be as complete and accurate as possible so the utilities know where any excavation will be taking place Marking instructions must describe the entire area where the excavation will take place NOT what utilities need to be marked IMPORTANT Please provide driving directions fro
19. m a known intersection any time the dig site does not have a numerical address or is not located at an intersection Driving directions must include approximate distance and specific direction N S E W NW NE SE or SW Example FROM MAIN ST GO N ON 1ST ST 10O00FT THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST Work Taking Place at an Address Location Information Address Street Location of Work Coord Type Lat North Enter the address number in the address field and the street associated with it in the street name field For example Mark entire front half of lot Mark 10ft radius of house Mark from front corners of house D Steps Location Information to rear lot line for width of lot Be sure to clearly describe the entire extent of the work area 4 County CASS City Place FARGO CITY Intersecting Street Street 7TH AVE N 41TH STN Address 1102 MARK ENTIRE LOT Location of Work Lat North Lon East Township Range S Q Please do not use Jor for feet amp inches as some printers can t print these characters It s best to use feet ft foot and inches or in SUBMIT I Location Information Continued E E Work Taking Place or Starting At an Intersection If work begins at the intersection no driving directions are required Simply describe how far and in what direction s the work will take place For example
20. mployee CI IC processed the original vi NORTH DAKOTA ONE CALL ticket change the user name to your name and update the contact information if needed Relocate Ticket Use Relocate to Respot a ticket Click Cancel and select Update if you need to modify a ticket Message Number Double check the caller name and make Sure it is yours It s important to be able to contact you directly if someone has questions about your locate If we need to contact you about the ticket we need to be able to ask for the right person The work to begin date and time will default to two workings days notice You can edit this time to any date that falls between two business days and 14 calendar days from the current date not counting the current date Click Next Step to see the Utility Notification List pg 21 Click Next Step again to send the ticket to the utilities listed on the Utility Notification List A copy of the ticket will also be sent to the email address you have listed on the ticket VIEW A LOCATE REQUEST Log into ITIC and click View a Locate Request on the Main Menu pg O5 Enter the ticket number for the ticket you wish to view in the Ticket Number field and click the Search button Clicking on Cancel will take you back to the ITIC Main Menu pg 05 Main Menu Help Chat Live Grice NORTH DAKOTA ONE CALL View Ticket Ticket Number An Incomplete Task is used t
21. o resubmit incomplete voided tickets online without retyping the information The call center provides an explanation of the issue involved and assigns an Incomplete Task ID Number when returning a ticket Click the Incomplete Task button at the ITIC main menu screen pg 05 and enter the Incomplete Task Identifier Number Click Continue to open the ticket INCOMPLETE TASK Identifier Number This function is used to correct an ITIC that was returned Review the comments from the Continue Cancel center before making any changes to the ticket Verify all of the information on the ticket Do NOT change information that does not need to be changed Remove all void notes from the Location Description field Re map the area of excavation after completing the requested changes Please take extra care with this step if your ticket was returned due to a mapping problem Click Next Step once you are satisfied mapping is correct The Utility Notification List will appear pg 21 Click Next Step again to submit your ticket for review NOTE The Incomplete Task process will be repeated until the ticket is submitted free of identifiable errors Use Update Ticket to make changes to an existing ticket Click the Update Ticket button at the ITIC Main Menu screen pg 05 Enter the ticket number to update in the Ticket Number field then click the Modify button E Verif
22. ocate requests over the internet It will allow you to receive a list of member utilities affected in your excavation area as well as an emailed copy of your completed locate request ocroll down the page and click the link reading If you re already signed up and ready to use ITIC then CLICK HERE to file your locate requests You will be re directed to the NDOC ITIC LOGIN PAGE There are several benefits to using ITIC You will be able to file locate requests anywhere you have an internet connection ITIC is available as a series of web pages so no software program will need to be installed on your computer As fast as you can type is as fast as you can process your locate request The system is easy to learn ITIC asks the same questions we ask if you call in over the phone so if you ve ever called in before you ll know how to enter the same information in ITIC You can process nearly any type of ticket you could process over the phone You can also view and print tickets any time of the day or week This is a FREE service offered by North Dakota One Call ITIC MANUAL with MAPPING ITIC MANUAL without MAPPING To sign up for ITIC please contact Contact Us Board Members Chad Olson 701 475 2942 or ndicali bektel com Chris Chelgren 877 848 7475 or chrischelgren occinc com If u re already signed up and ready to use ITIC then CLICK HERE to file
23. process You must therefore Satellite Hybrid OCC aaa follow up with us if you do not receive a ticket number N STH AVE H 719 T6 711 730 721 lf you would like to change information on the ticket before continuing press the Previous Page button SUBMIT A LOCATE REQUEST X INTERNET TICKET PROCESSING i Submitting Your Locate Request Continued Remember it is very important that the entire excavation area be included within the red box 2 6 City Place FARGO CITY I po Street Address 1102 7TH AVE N piis Page Intersection 11TH ST N E Marking Instructions nica E v Review Display Ticket Help 31 llam 3 Hu LL Mis ELE De RUE PI Cee tee T e AmE I a O O a m STH AVE N 8TH AVE N STH AVE N Ein 730 125 ha ji Pe pa a en 4 i Em DW 718 BE m ILE A E 31 COLLEGE ST N H i H Lie TTH AVE N L f ee EREC EY i OK 200 ft 4354 Oost Han If the red box is in the correct location and you are able to cover the entire dig area click the Submit Ticket button and you will be presented with the Utility Notification screen Next Page Submit Previous Ticket Page Click the Review Ticket button if the box cannot be altered to contain the entire dig site Review Display Ticket Help UTILITY NOTIFICATION LIST SUBMITTING YOUR LOCATE REQUEST SUBMIT A LOCATE REQUEST X
24. re located at the top of the second page of the locate request form Contact Information JAKE CHAMBERS Alt Contact Phone No 555 555 5544 Create Job Profile Click the profile drop down and select CREATE JOB PROFILE to create a profile Help Chat Live Profiles Create Job Profile ONE CALL Edit Job Profile Create a name or title for the profile The title will appear in the profile drop down menu for selection Work Profile Information Profile Name Contact Information Alt Contact Phone No You can create profiles for a specific foreman contact Excavation Information or type of work which may always include the same customer depth etc Type of Work Work Being Done For Depth You can also create profiles for WE specific counties or cities that you work in or even save marking Location Information instructions that are commonly County used City Place Location of Work ALL FIELDS ARE OPTIONAL E Glick SUBMIT when complete CANCEL SUBMIT gt PROFILES Continued The title of the profile will appear in the drop down menu once you have submitted it The new profile can now be used when preparing a locate request The fields on the locate request form will auto fill with the information you entered for that specific profile when you choose it from the drop down list Main Menu Help Chat Live OT IC NORTH DAKOTA ONE CALL
25. shots and color coded information For best results we recommend that this document be printed in COLOR N Celebrating 30 years of service men N ONE CALL CONCEPTS ON When safety is on the line ON CONTENTS INTRODUCTION TABLE OF CONTENTS LIVE CHAT READY GET SET GO ITIC USER INFORMATION EXCAVATOR INFORMATION STEP 1 Onsite Contact Information STEP 2 Excavation Information PROFILES STEP 3 Location Information STEP 4 Start Date Information SUBMITTING YOUR LOCATE REQUEST UTILITY NOTIFICATION LIST RELOCATE TICKET VIEW A LOCATE REQUEST INCOMPLETE TASK UPDATE TICKET APPROVED ABBREVIATION LIST DISTANCES AND MEASUREMENTS MEET TICKETS Celebrating 30 years of service ONE CALL CONCEPTS When safety is on the line LIVE CHAT X INTERNET TICKET PROCESSING T INTRODUCING ITIC LIVE HELP Keep getting an Incomplete Ticket notice Need help setting up multiple accounts Having difficulties describing your work area ITIC Live Help is here for you ITIC Live Help is an interactive chat program created to assist ITIC users in real time ITIC Live Help has many benefits Here are a few Speed amp Accessibility Access ITIC Live Help from the same ITIC page used to file the locate request so you get help the moment you most need it Our ITIC experts will assist you immediately while you continue working on your locate request Many users prefer ITIC Live Help to waiting for a return call or
26. t be vi i encompasses your excavation site in full PLEASE CAREFULLY EXAMINE THE ia a ee aon MAP If the red box does not completely enclose the excavation site use the Change by clicking Display Help in the Shape and or Change Size buttons at the bottom of the map to adjust the size of the top right corner of the map red box so that it DOES completely enclose the excavation site View Locate Polygon Help x If you are able to comfortably select an excavation polygon that 10095 encompasses your dig site press the Submit Ticket button and your ticket will immediately released to the North Dakota One Call facility operators that have indicated they have facilities at or near the excavation site A list of the utilities will be provided after CASS County ND pressing the Submit Ticket button v x If you are unable to select an excavation polygon that completely encloses the excavation site press the Review Ticket button and your ticket will be queued for review mapping and completion by a North Dakota One Call employee You may be y PE contacted if further information is needed If the call center employee is able to M xE complete the process you will receive a copy of your request via email shortly If for any reason you do not receive an email copy of your ticket by 8AM the next business day send an email to chrischelgren occinc com immediately Until you receive a ee ticket number you have not completed the ticket entry
27. tion is accurate upon the receipt of a completed request There is a link located on confirmation email Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn REMEMBER Tickets submitted to review after Spm will be reviewed the next business day If you find any errors call 800 795 0555 to correct the ticket If a ticket you have submitted for review lacks required information or contains errors we will send you an email The email will contain additional instructions on how to correct your ticket It includes an incomplete task identifier to help you find your unfinished ticket See the Incomplete Task Section pg 23 If you do not receive a copy of the completed locate request it is your responsibility to re submit the request No excavation should take place until you receive a copy of the completed locate request and ALL utilities have ey POST SUBMITTING A LOCATE REQUEST RELOCATE TICKET Use Relocate Ticket to renew markings on an existing ticket when no changes are needed Click Relocate Ticket at the ITIC main menu screen pg O5 Enter the ticket number that you wish to relocate in the Message Number field Click yes to open the ticket for a relocate Click no to return to the Main Menu NOTE Only relocate your ticket if the ticket has expired or if marking are no longer visible Main Menu Help Chat Live O If another e
28. y Enter the number of the address where the work will closest to the worksite This will not necessarily take place Lot building PO box or rural route numbers be the same city as the mailing address are not addresses and should not be used If there is no physical address leave this field blank NOTE If the work area involves multiple addresses leave this field blank and reference the addresses in the Location of Work field gt Step3 d Location Information County CASS City Place WEST FARGO CITY Address Intersecting Street Street SOMMERSET DR 10TH ST E MARK ENTIRE ROAD RIGHT OF WAY OF SOMMERSET DR 1014 1020 1026 AND 1102 SOMMERSET DR Location of Work Click on the Chat Live icon at the top of any page to while you are processing your locate requests 2 SUBMIT A LOCATE REQUEST STEP 3 Location Information Continued Street Enter the street name associated with the address If there is no address enter the name of the street in which the digging will take place on or along X INTERNET TICKET PROCESSING Intersecting Street Enter the name of the intersecting street closest to where the work will take place The closest intersecting street may not necessarily be a major intersection This information is required if there is no address listed for the worksite Location Information County Address Street Location of Work Coord Type Lat
29. y all information on the ticket Once you have completed the changes re map the entire area of excavation Main Menu Help Chat Live o NOTE updating a peptic NORTH DAKOTA ONE CALL ticket will cancel the original request if the start date time has not passed Update Ticket Use Update to modify a ticket Click Cancel and select Relocate if you need a respot Ticket Number Modify Cancel Click Next Step to advance to the Utility Notification Screen pg 21 Once the ticket is completely processed we will email a copy of the ticket to the address listed on the request NORTH 7 DAKOTA ONE 4 CALL ABBREVIATION LIST The following is a list of approved abbreviations Also Known As AKA Approximately Approx Avenue AVE Boulevard BLVD Building BLDG Cable Television CATV Circle CIR County CO CO RD Court CT Foot FT Highway HWY STATE HWY Interstate l I 94 Parkway PKWY These are the only abbreviations to be used when processing a ticket Please spell out the complete word when time and space are available Pedestal PED Place PL Road RD Street ST Terrace TER Township TWP TWP RD Click on the Chat Live icon at the top of any page to Trail TRL while you are processing your locate requests gt L X Y DAKOT ONE T and MEASUREMENTS 1 10 OFAMILE 0 10 MILE 5
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