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Tone Commander 40d120 Installation

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1. 1 NORMAL NORMAL NORMAL Z 2 2 2 2 2 2 2 2 2 2Z ziziziziziziziziziziziziziziziziz 13 102633 Rev H Page 11 Tone Commander 40d120 Installation Instructions L m Completing the Translation Order Guide for Lucent Custom ISDN Translation Order Guide 1 page 103 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the Digital Subscriber Loop Telephone if known This is the Primary Directory Number of the 40d Line 6 Enter the 3 digit carrier access code for the desired long distance carrier Line 7 This is the Centrex Pick up Group Number assigned by the telco that includes the 40d and all terminals that are served by the 120d Leave this line blank unless you know the group number that will be assigned Line 8 Leave this line blank Line 28 This is the button assignment for the first call appearance of the Primary Directory Number PDN listed on Line 5 Enter 1 for a primary 40d console For multiple console configurations see page 73 Line 29 This is the total number of sequential PDN call appearances that will be assigned beginning at the call appearance number listed on Line 28 For a single console configuration the recommended value is 8 For multiple console configurations see page 73 Line 37 Enter the telephone number from Line 5 under Directory Number PDN C
2. NORMAL 1 L s NORMAL seen 2 Ya sona 1 sona N NORMAL s L 1 NORMAL oe L s NORMAL 2 NORMAL essere e NORMAL 2 1 L s NORMAL e NORMAL oss 2 JJ NORMAL a 1 L s NORMAL ess w NORMAL 2 s NORMAL z NORMAL e 1 L s NORMAL L NORMAL 1 6 zi iziziziziziziziziziz 13 102633 Rev H Page 17 Tone Commander 40d120 Installation Instructions mpleting the Translation Order Guide for Nortel National ISDN 1 Translation Order Guide 1 page 111 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the 3 digit carrier access code for the desired long distance carrier Line 6 Enter the local 3 digit area code Line 7 Enter the 7 digit Primary Directory Number PDN of the 40d if known Line 19 For a single console configuration enter individual directory numbers for Keys 1 7 in the Directory Number column Set DN Type to DN Leave MADN Type and Primary columns blank For mu
3. SNPA area code 7 Directory Number 8 LTCLASS Default Logical Terminal 9 EKTS CACH 10 Bearer Service Restrictions NOPD NOCMD 11 SLBRI 12 CS ND PS N 13 Version pee Issue 14 15 NCOS RING Y 16 Line Class Code ISDNKSET 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI 19 Directory Number Assignments See 40d120 Translation Order Guide 3 and 4 20 Feature Assignments None required Page 120 13 102633 Rev H Tone Commander 40d120 Installation Instructions Nortel 404120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 EEE AH Ce ps e TRI r p p p N p Te _ 12 e qwN o e fun ta as a pie or qwN fun E p p o p JN IS p j 5 N o SCA wo ves SCA no ves SCA No ves SCA no ves SCA wo ves SCA wo ves SCA no ves SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA no ves SCA no ves SCA No ves SCA wo ves SCA
4. Dial Call Waiting Deluxe Display Distinctive Ringing Centrex Group ICLID amp OCLID Displays All appearances ISDN Conference Transfer Individual All calls 6 Party Conference All Calls Unrestricted Dialing Route Dial Errors To Tones Directed Call Park Call Park Answer Back SDN Intercom CFVFB CPDNO CPUT CWD DIDLX DRIC IDP LIDADAO or LIRCNMA MWICTIA MWI6WC TGUUT CPDPARK CPANSBK ICM 25 Call Preference 26 Autohold 27 One Touch 28 PDN Call Appearance 29 PDN Call Appearance Quantity Subaddress Definition SAR QTY Number of CAs to be Reserved SAR ORIG Reserve CA for originations SAR TERM Reserve CA for terminations Incoming Intercom No ORIG CW No PP No Directory Call Ringing Deny 372 1000 1 _ L Nma 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Recommended Switch Configuration Group Definition Configuration Group TCS40D CPE Component 0 Range 41 RMK Tone Commander 40d ISDN Console Button List IC 1 4 COM CPANSBK CFVFB BNTOG ISDN Intercom Call Forwarding On Off Auto Callback On Off 4 4 4 5 5 5 5 5 5 5 5 5 9 41 42 3 44 45 6 47 8 49 0 1 2 3 4 5 6 7 8 9 61 62 63 64 13 102633 Rev H Page 15 Tone Commander 40d120 Installation Instructions 404120 Translation Order Guide 3 P
5. Nortel 404120 Translation Order Guide 7 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 91 120 PDN for DSS keys 61 120 DSS Network DN MADN ziziziziziziziziz 2 2 2 2 2 2 ziziziziziziziziziz O O O O NO NO NO 13 102633 Rev H Page 125 Tone Commander 40d120 Installation Instructions Page 126 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 2 Customer Contact 9 Bearer Capability BCDN SP amp AU3 BCHCT 2 V amp 0 CMD amp 0 PMD IBCHCT 2 V amp 0 CMD amp 0 PMD 2 V amp 0 CMD amp 0 PMD VI TERMLIM 1 Other Associated Terminal DN None 11 Terminal Class of Service TSPCOS NOTIFY amp EKTS amp CACH amp BRGCE 8 DN3PBRG 12 Centrex Class of Service CXSCOS CT 13 Feature Activators FA 58 DPN 60 TWC 62 DLPA 55 CALLPARK 56 CALLRTRV Feature Indicators Fl 58 DPN 60 TWC 55 CALLPARK 56 CALLRTRV Customer Group Configuration 14 Customer Group Number CSTMGRP 15 Customer Group Type TYPE EKTS 16 EKTS Timer Value EKTST1 18 Directory Number Configuration 17 Call Type CT Vi 18 Class of Service COS EKTS amp ICND amp NOICCNTN amp RND 20 Category CAT EKTS Directory Number Call Appearance Assignments Call Directory
6. wo ves SCA no ves SCA no ves SCA No ves SCA wo ves SCA No ves Sca wo ves 13 102633 Rev H Page 121 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 31 60 PDN for DSS keys 1 60 DSS Network DN MADN m 0 s N B 2 2 2 2 lt m n 2 O gt rn O z l w l 2 B Solo wm z 90 2 2 2 rn O 2 gt 09 2 z z lt z z z z S N lt 2 2 2 2 2 2 2 2 2 2 2 RS EN aa gt O O z z z lt 2 lt 2 2 2 m gt gt 2 2 2 2 N z z z 2 2 2 2 2 2 2 2 2 2 2 2 lt lt 122 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 5 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 61 120 Customer Name 2 Customer Contact 3 Service Address 4 Billing Telephone 5 PIC Preferred Long Distance Carrier SNPA area code 7 D
7. 40d and all terminals that are served by the 120d Leave this line blank unless you know the group number that will be assigned Line 23 Enter the telephone number from Line 6 under Directory Number For a single console configuration no other entries are required Call appearances 1 through 8 are assigned to this DN Feature button 57 is assigned to Call Forward Variable for this DN For multiple console configurations see page 73 Lines 24 27 For a single console configuration leave these lines blank For multiple console configurations see page 73 Translation Order Guide 2 page 128 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the local 3 digit area code Line 6 Enter the 7 digit Primary Directory Number PDN of the 1204 if known Line 7 Enter the 3 digit carrier access code for the desired long distance carrier Line 10 Enter the Primary Directory Number for the second 60 DSS BLF positions Keys 61 120 for Other Associated Terminal DN Line 14 Enter the customer group number if known This must be the same number that was entered on Line 14 of Translation Order Guide 1 NOTE One of these Translation Order Guides must be completed for each 60 stations appearing on a 120d console Translation Order Guide 3 page 129 At the top of the form enter the of the 1204 for the first 60 DSS BLF positions from Line 6 of Translation Order Gu
8. EKTS CACH 23 TKS Yes 24 Display None 25 BRCS Features Centrex Group 26 Call Preference 27 Autohold 28 One Touch 29 PDN Call Appearance 30 PDN Call Appearance Quantity Directory Call Ringing Deny 349 1100 61 Primary 1 N Normal No Page 10 13 102633 Rev Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 425 349 1100 2 L NORMAL s s NORMAL a 1 L NORMAL s 1 L NORMAL NORMAL 7 L NORMAL s L Cs NORMAL s NORMAL NORMAL on ECC NORMAL _ NORMAL 1 NORMAL DT LUN Jus S NORMAL te 1 NORMAL or ES NORMAL oe 1 NORMAL NORMAL e NORMAL 2 1 NORMAL NORMAL 1 NORMAL L NORMAL ess NORMAL e NORMAL z NORMAL eras
9. SCA wo ves SCA no ves SCA no ves SCA No ves SCA wo ves SCA No ves Sca wo ves 13 102633 Rev H Page 113 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 31 60 PDN for DSS keys 1 60 DSS Network DN MADN m 0 s N B 2 2 2 2 lt m n 2 O gt rn O z l w l 2 B Solo wm z 90 2 2 2 rn O 2 gt 09 2 z z lt z z z z S N lt 2 2 2 2 2 2 2 2 2 2 2 RS EN aa gt O O z z z lt 2 lt 2 2 2 m gt gt 2 2 2 2 N z z z 2 2 2 2 2 2 2 2 2 2 2 2 lt lt 114 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 5 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 61 120 Customer Name 2 Customer Contact 3 Service Address 4 Billing Telephone 5 PIC Preferred Long Distance Carrier SNPA area code
10. Service Address 4 Billing Telephone 5 PIC Preferred Long Distance Carrier SNPA area code 7 Directory Number 8 LTCLASS Default Logical Terminal 9 EKTS CACH 10 Bearer Service Restrictions NOPMD NOCMD CS 12 Version Issue RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI 19 Directory Number Assignments See 40d120 Translation Order Guide 3 and 4 20 Feature Assignments None required Page 112 13 102633 Rev H Tone Commander 40d120 Installation Instructions Nortel 404120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 EEE AH Ce ps e TRI r p p p N p Te _ 12 e qwN o e fun ta as a pie or qwN fun E p p o p JN IS p j 5 N o SCA wo ves SCA no ves SCA No ves SCA no ves SCA wo ves SCA wo ves SCA no ves SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA no ves SCA no ves SCA No ves SCA wo ves
11. Use these queues only for emergency call types Calls in queues 4 8 remain in queue until the currently displayed call is answered If this call identifier is to remain in the same queue after the timeout period set QUEUE and TIMEOUT QUEUE to the same value e The arrow keys move the cursor position DELETE allows you to delete individual characters or an entire field A delete operation may be canceled by selecting ABORT e Select EXIT to store changes for this call type or Select ABORT to cancel any changes e You will be returned to the queue selection screen Select another incoming call identifier Or Select EXIT to return to the Queues menu 13 102633 Rev H Page 55 Tone Commander 40d120 Installation Instructions Lucent 1 Adding Incoming Call Identifiers New ICIs may be added if call types other than those preprogrammed in the console are sent from the central office e While the ICI screen is displayed select ADD to to add a new call identifier The Add ICI menu will be displayed e Enter the three character identifier as sent by the central office Characters are entered with the dial pad refer to page 64 A may be entered as a wildcard character It will match any incoming character in its position Enter the character by pressing on the dial pad until appears in the display e Program the other fields as explained above in Editing Queue Assignments wildcard characters
12. i Nortel _ la A Lucent National ISDN only Nortel National ISDN 2 only Lucent Siemens 5 Lucent Custom ISDN only isa Siemens National ISDN only 4 13 102633 Rev H Tone Commander 40d120 Installation Instructions Feature and Operational Differences Between ISDN Versions National ISDN Features Not Supported in National ISDN e Automatic Callback due to lack of uniform multiple callback support e Priority Calls Dial Call Waiting e Inspect Feature Key e Network Time Date Feature Key National ISDN Console Operational Differences with National ISDN e Console configuration for incoming call identification queue setups and call forwarding is different for National ISDN The functional operation is similar to Lucent Custom ISDN e One additional Directory Number DN with 2 call appearances or two additional single call appearance DNs restricted for originate only calls should be configured for attendant use to avoid call collisions on earlier versions of National ISDN sub address reservation is used to support this recommendation on later versions e Network Feature Activation button numbers must be assigned for Conference Connect Transfer and Drop keys Switch type Lucent Siemens or Nortel must be identified during 40d configuration National ISDN Additional National ISDN 1 Differences with Nortel Switches e On the Nortel NI 1 interface multiple Appearance Dir
13. if known Line 19 Enter all call appearances CAs of the primary that will appear at the console in the Directory Number column Set DN Type to MADN Type to CACH Primary to Controller for call appearance 1 Primary for other call appearances Line 20 Enter any additional special feature key assignments Typically no modification to this section is required Translation Order Guide 2 page 120 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the 3 digit carrier access code for the desired long distance carrier Line 6 Enter the local 3 digit area code Line 7 Enter the 7 digit Primary Directory Number PDN for the DSS BLF positions the same number entered on Line 18 of Translation Order Guide 1 Line 18 Enter the 7 digit Primary Directory Number for the second 60 DSS BLF positions keys 61 120 Line 20 Leave this section blank No feature key assignments are required for the 120d NOTE One of these Translation Order Guides must be completed for each 60 stations appearing on a 120d console Translation Order Guides 73 and 4 pages 121 and 122 At the top of each form enter the of the 120d for the first 60 DSS BLF positions from Line 7 of Translation Order Guide 2 Enter this number also for Key 1 For each DSS key enter the directory number of the desired station to be monitored Refer to page 42 for DSS key locatio
14. mpleting the Translation Order Guide for Lucent National ISDN Translation Order Guide 1 page 95 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the Digital Subscriber Loop Telephone if known This is the Primary Directory Number of the 40d Line 6 Enter the 3 digit carrier access code for the desired long distance carrier Line 7 This is the Centrex Pick up Group Number assigned by the telco that includes the 40d and all terminals that are served by the 120d Leave this line blank unless you know the group number that will be assigned Line 8 Leave this line blank Line 29 This is the button assignment for the first call appearance of the Primary Directory Number PDN listed on Line 5 Enter 1 for a primary 40d console For multiple console configurations see page 73 Page 6 13 102633 Rev H Tone Commander 40d120 Installation Instructions Line 30 This is the total number of sequential PDN call appearances that will be assigned beginning at the call appearance number listed on Line 28 For a single console configuration the recommended value is 8 For multiple console configurations see page 73 Line 31 Enter the telephone number from Line 5 under Directory Number PDN Call Appearance from Line 28 under and Call Appearance Quantity from Line 29 under CA Qty Set Deny Termination to No Translation Order Guide 2 pag
15. 120 to all numbers for 120d console 2 accessed by first pressing the 240 for 120d 23 360 for 120d 4 SHIFT key on the 40d console Figure 9 120d DSS Key Numbers Page 42 13 102633 Rev H Tone Commander 40d120 Installation Instructions Configuration Sheet Preparation The configuration sheets attached to the back of this manual starting on page 133 should be filled in with the setup information for this installation Instructions for each configuration sheet table and sample configuration sheets are included in this chapter Sample information is printed in italic block font Please leave a copy of the configuration sheets on site System Setup e Press the MAINT key to enter Maintenance Mode SETUP e Select SETUP The Setup menu will be displayed SPID KEYS QUEUE TIMER LOOPS EXIT SPID PDN and C O Switch Type Lucent Custom ISDN lines may be configured for either multipoint or point to point operation Multipoint lines can have multiple terminal devices connected to the same ISDN line Point to point lines can have only one terminal device connected to the line National ISDN lines are always multipoint The 40d may be connected to either a point to point or multipoint ISDN line A 120d console configured for 60 stations may use either a point to point or multipoint line a multipoint line configuration is required for 120 stations Consoles must be programmed with 10 digit Service Profile Identifier SPID nu
16. 13 102633 Rev H Tone Commander 40d120 Installation Instructions Lucent Custom ISDN 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name 2 Customer Contact 3 Service Address 4 Billing Telephone 5 Digital Subscriber Loop Telephone 6 PIC Preferred Long Distance Carrier 7 Pick up Group 8 Call Forward Busy DN 9 CXR Interconnect Dialing 0 ISDN Service 11 Line Code U Interface 12 Digital Subscriber Loop Service 13 Number of Terminals 14 Associated DN Bearer Service 15 B1 Channel DMD 18 Maximum Number of B Channels 16 B2 Channel Allow Lucent Custom 2B1Q Point to Point 1 None 17 D Channel SX 1 19 Circuit Switched Channel Options 20 Terminal Configuration Group 21 Terminal Type 22 TKS 23 Display 24 BRCS Features optional Automatic Call Back Calling Call Forward Variable Feature Button Directed Call Pickup Non Barge in Originate Call Pickup Terminating Dial Call Waiting Deluxe Display Distinctive Ringing Centrex Group ICLID amp OCLID Displays All appearances ISDN Conference Transfer Individual calls 6 Party Conference All Calls Unrestricted Dialing Route Dial Errors To Tones Directed Call Park Call Park Answer Back SDN Intercom 25 Call Preference CSV Any TCS40D Y ACBC CFVFB CPDNO CPUT CWD DIDLX
17. 542 4722 sca no ves BEC s RE 13 13 Mon 425 542 4736 sca ves 4 te MON 425 542 4723 sca ves _ 5 225 542 4713 sca No ves 16 16 mon 425 542 4714 sca YES _ upa 425 542 4724 sca no ves 8 18 Mon 425 542 4725 sca ves eE sen mo ves SCA NO ves SCA NO ves SCA NO ves Sc No ves Sc No ves SCA NO ves SCA NO ves SCA NO ves sca No ves Sc No ves Sca No ves 425 542 4728 425 542 4727 425 542 4730 425 485 4416 425 443 5694 N N iN 5 o O o EEN MON 13 102633 Rev H Page 25 Tone Commander 40d120 Installation Instructions Siemens 1 1 i i i mpleting the Translation Order ide for Siemens National ISDN Translation Order Guide 1 page 127 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the local 3 digit area code Line 6 Enter the 7 digit Primary Directory Number PDN of the 40d if known Line 7 Enter the 3 digit carrier access code for the desired long distance carrier Line 14 This is the Centrex customer group number assigned by the telco that includes the
18. 7 Directory Number 8 LTCLASS Default Logical Terminal 9 EKTS CACH 10 Bearer Service Restrictions NOPMD NOCMD CS 12 Version Issue RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI 19 Directory Number Assignments See 40d120 Translation Order Guide 6 and 77 20 Feature Assignments None required 13 102633 Rev H Page 115 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 6 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 61 90 PDN for DSS keys 61 120 DSS Network DN MADN Fe T pe P p SCA NO Y k N N k _ O O O N I N sca wo ves sca No vs SCA no ves SCA No ves SCA wo ves SCA wo ves SCA No ves SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA wo vs SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves Sc wo ves Page 116 13 102633 Rev H Tone Commander 40d120 Installation Instructions Nortel 404120 Translation Order Guide 7 Shared Call Appearance As
19. Awaiting Establishment 33 Nat Initialized TEI Assigned 34 Down Established Awaiting TEI Assign Awaiting TEI TEI Unassigned TEI Unassigned Page 70 13 102633 Rev H Tone Commander 40d120 Installation Instructions Paging The Tone Commander PA 40 Paging Chime module may be used to interface the 40d console to a paging system The module includes a night bell chime and background music control and connects directly to a standard analog POTS telephone line Power is provided separately Refer to the PA 40 Paging Chime Module Installation Instructions doc 13 102698 for more information ISDN Telephone Line Telco Central Office POTS Telephone Line Paging Amplifier Speakers Figure 11 Paging Installation 40d Programming Procedure The 40d console is shipped from the factory with a preprogrammed PAGE button Refer to the figures on pages 38 41 of this document e Press the MAINT key to enter Maintenance Mode e Select SETUP The Setup menu will be displayed e Select KEYS from the SETUP menu to enter key programming mode e Press the PAGE key The data for the PAGE key will be displayed e Select EDIT The Edit menu will be displayed e Select NEXT from the menu The cursor will move to the NUMBER TO DIAL field e With the dial pad enter the POTS line telephone number designated for the PA 40 as you would dial it to access paging e Select DONE to store
20. On occasion if the CONNECT button is pressed immediately after dialing the last digit of the DN an error tone may be heard Press the CONNECT button again If after pressing the CONNECT button numerous times an error beep continues to be heard enter the Maintenance Mode select SETUP select LOOPS and verify that there are sufficient CAs with loop values of either ORIG or N R There should be a minimum of two 2 CAs programmed as ORIG As a safety factor it is recommended that an additional one or two of the balance of CAs are programmed as N R If upon pressing the CONNECT button the following display is shown continuously TRANS Awaiting Network Screen 22 Enter the Maintenance Mode select SETUP select KEYS press the CONNECT button to view its button number The factory default is 60 Contact your telco representative to verify that network feature activator assigned to TRANSFER or CONFERENCE on Siemens EWSD matches the button number viewed in this step After reconciling network translations and the 40d program repeat the procedures in this section NOTE This test procedure is only applicable when the 40d console is connected to a National ISDN network 40d Network Feature Button Checkout At the appropriate point in the call process being tested press the associated network feature button Please refer to the 40d120 Attendant s Guide if necessary Upon successful initiation of a network controlled featu
21. by the telco must be set at the console with the same loop feature that is assigned at the central office The following options are available NOTE The Ring Delay function works only on loops set for Terminate inbound calls only N R Not Reserved inbound and outbound calls allowed TERM Terminate inbound calls only ORIG Originate outbound calls only blank Inactive unused PRI Priority outbound calls only unless a priority call rings and no other loop is UEM available Lucent Custom ISDN only Configuration Sheet Fill out the Loop Setup tables on Configuration Sheet 4 page 137 with the actual setting for each loop Loops that are assigned to a call appearance for intercom use are denoted with an I National ISDN in the display below The loop assignment for intercom loops cannot be changed here see Key Mapping Intercom Keys on page 50 e Select LOOPS from the Setup menu Current loop settings will be displayed e Use NEXT or LAST to select the loop to be changed e Select EDIT to change the loop setting e Select the new loop setting with the appropriate key as shown in the display e Select DONE e You will be returned to the loop selection screen Select another loop or Select EXIT to return to the Setup menu The recommended loop settings for installations with a single 40d are as follows Loops 1 6 Terminate Loops 7 and 8 Originate Please see page 7
22. dU Ree 36 Configuration Sheet 43 enim A aa en e ad A T a E a D E 43 SPID PDN Switch Type 43 Key Mapping ade EORR wale EINE HER RE Red EE Tos S 47 Call 5 iex EE RR Tel Shae GREG eee le CR RAE E 51 TIMES ut ung bade retener edem pa hupu Le voe e war wae Kaw E Suq eek s 59 Loop Setup 61 Names Autodial Programming llis 62 Day ClOCK 2 ad c euro or por bas em RUE 66 PP 67 TT 68 PAGING ias 228 ua hes 71 Call Forwarding sa co lect Ed E UNE 72 M ltip Console 12 2243 EAM 7 Shared Call Appearances eee eee 73 Main and Back p ex Rr Eu a xS RU CR Au x e Re b ata 74 Main amp Message Center ssri tisis issn ess sed a bare 76 Troubleshooting x err deed RS REA RE da oe nee ts E dilute de deu e e Te e Ra 77 System Features cisco cie i PX p iae siu sd uwiqa bia ey cr 90 Specifications s EAE ee DU cn rd RR eee 92 Console aa rre ehe 93 SetViCO crises H
23. feature code a forward to number 18 digits maximum must be entered in the FORWARD NUMBER field NETWORK BUTTON FORWARD NUMBER 8 E cdd Tm Enter only the call forward button number for Lucent Custom ISDN ustom To set the forward to number exit Maintenance Mode Press the ORIGINATE key Enter the network code used to set the forward to number When you hear a new dial tone enter the forward to number Voice Mail Key The Voice Mail key has an optional NUMBER TO DIAL field If the voice mail system has a common dialup access number enter it here including any access pauses and common dial codes required by the system Allowable entries are digits 0 9 and P a pause press dial pad key 7 twice to enter The display will show the number being entered The character position will not advance automatically use the arrow keys The first P in the dial string causes the console to dial all digits preceding the P then wait for the voice mail System to answer Subsequent P entries pause dialing for 1 second The digits in a DSS key s VM entry 7 maximum are appended to the Voice Mail key s dial string 24 maximum If the Voice Mail key dial string contains a P the DSS key digits are dialed after the voice mail system answers otherwise digits from both keys are dialed after the DSS key is pressed e f all voice mailboxes share the same dialing prefix program the Voice Mail key with these common digits This can be u
24. may be included in the Display Translation string The character received in the last wildcard position of the Identifier field will replace any character in the display translation string during call display e Select DONE to add this ICI or Select ABORT to cancel adding this ICI Page 56 13 102633 Rev H Tone Commander 40d120 Installation Instructions Adding Call Appearances to Queues Any call appearance may be assigned to a queue All calls ringing on that call appearance will be prioritized for answering based on the call appearance number not the Incoming Call Identifiers e While the CA menu is displayed select NEXT or LAST until the call appearance that you want to add is displayed Use ICI will be displayed if the call appearance is not assigned to a queue A call appearance already has a queue assignment if Use ICI is not shown use the EDIT function explained above to change the queue settings or to use ICIs for this call appearance e Select ADD to to add a new call appearance The Add Call Appearance menu will be displayed e Edit the four fields as explained on the following page in Editing Call Appearance Queue Assignments e Select DONE to add this call appearance or Select ABORT to cancel adding this call appearance 13 102633 Rev H Page 57 Tone Commander 40d120 Installation Instructions Editing Call Appearance Queue Assignments Select QUEUE from the Setup menu The Queue menu
25. or station lamps continue to show Undertake the recommended troubleshooting procedures for the specific display shown If station lamps 11 27 34 47 54 are showing continuously Check all line connections from the telco interface to the jack on the rear panel of the console Be sure to check all associated wiring cables connectors and jack panels Check that the ISDN line has been wired to pins 4 and 5 on an 8 pin modular jack or pins 3 and 4 on a 6 pin modular jack or the appropriate terminals on a 50 position punch down block Have the telco check the ISDN line at the CPE site Replace the 120d console If station lamps 11 27 33 47 53 are showing continuously At the 40d console enter the Maintenance Mode select SETUP select SPID select NEXT and verify that the 120d console has been installed and SPID numbers entered An installed console is one that has checked in with the 40d console as shown below 1204 1 DR S W 2 05 H W 1 23 SPID 001 060 SPID 015559012001 Screen 29 061 120 SPID 015559013002 NEX LAST EDIT DELETE An uninstalled console would appear in the display as shown below 1204 1 Not Installed LSPIDI Screen 30 NEX Make the appropriate 40d programming changes The 120d console should initialize successfully after the changes are entered If station lamps 11 21 33 47 53 are showing continuously Verify that the correct SPID numbers are entered in
26. the above mentioned items DO allow adequate ventilation for the power supply Service Repair of the Tone Commander 40d120 must be done by Tone Commander Prior to equipment removal call Tone Commander Technical Support for assistance in determining the source of the problem This critical action can often prevent needless removal of equipment and subsequent customer inconvenience Tone Commander Technical Support Department 11609 49th Place West Mukilteo WA 98275 4255 USA Phone 800 524 0024 425 349 1000 Fax 425 349 1010 E mail tech tonecommander com Web www tonecommander com Tone Commander is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement 13 102633 Rev H Page 93 Tone Commander 40d120 Installation Instructions Warranty Tone Commander Product Warranty For a period of one year from date of dealer purchase but not to exceed 16 months from date of manufacture Tone Commander Systems Inc Tone Commander warrants its products to be free from defects in material and workmanship under conditions of normal use and service Tone Commander will at its option repair or replace any defective product which in its opinion has not been misused damaged or improperly installed Repair or replacement under this warranty will be performed at Tone Commander s factory Authorization must be obtained from Tone Commander prior to returning a product
27. the new Page setup or Select ABORT to cancel any changes DELETE will delete your choice of a single character CHAR all characters in a field FIELD or the entire name number entry ENTRY 13 102633 Rev H Page 71 Tone Commander 40d120 Installation Instructions Call Forwarding Forward to Voice Mail or Other Extension The Call Forward key can be used to forward calls to voice mail or another extension night attendant guard station etc No other hardware is required to set up the 40d with this option To set the forward to extension number see page 49 Another option is to assign the network call forwarding feature to a spare key NOTE No courtesy ring is provided on the 40d when incoming calls are forwarded Forward to Night Chime Call forwarding can also be used to forward calls to a dedicated POTS line which is connected to a Tone Commander PA 40 Paging Chime Module The PA 40 must be connected to the customer s paging system Refer to the PA 40 Paging Chime Module Installation Instructions doc 13 102698 for more information Page 72 13 102633 Rev H Tone Commander 40d120 Installation Instructions Multiple Consoles The examples below apply to Lucent Custom ISDN only Special consideration must be given to console and network programming when multiple consoles are involved The following are typical multiple console applications Shared Call Appearances Inbound calls to the Listed Directory
28. tie bracket beneath the right edge of the 40d console using the supplied mounting screws If the attendant position has two 120d consoles attach the second 120d console to the first in the same manner Fill out the keycap labels with station names or numbers refer to the configuration sheets Place the labels beneath the clear plastic key caps then snap the keycaps onto the DSS keys Page 31 Tone Commander 40d120 Installation Instructions Console Connections 1 2 3 4 1 2 3 4 5 6 7 8 DH DL DL DH PS PS N C TIP RING N C PS PS DSS Line Power U 4 MON RUN DSS Line Power for RS 232 DSS Programming Option U testing Serial Switch Switches only Port Figure 3 40d and 120d Console Rear Panel 120d Data Connection In addition to the power and telco connection explained below each 120d console requires one data connection to the 40d or adjacent 120d console Refer to Figure on page 34 1 120d 1 plug the supplied 4 conductor modular cord into the nearest DSS jack on the 40d console If installing a second third or fourth 120d console plug the supplied modular cord into the unused DSS jack on the preceding 120d 2 Plug the other end into either DSS jack on the 120d console second 120d if applicable Page 32 13 102633 Rev H Tone Commander 40d120 Installation Instructions Power and Tel nnection on r4 r 12 nsol Each power supply can power three
29. will alert the console after a predetermined time The length of time calls have been on hold is always shown in the display Held Call Polling Call information for held calls can be displayed by polling the hold loops Direct Station Selection Large easily labeled keys on the 120d console provide quick access to stations for transferring or originating calls Unused keys can be programmed to autodial frequently called numbers Page 90 13 102633 Rev H Tone Commander 40d120 Installation Instructions Flexible B Lamp Fiel Individual status lights for each station show on hook off hook and ringing states For multiline ISDN stations status information is provided for individual call appearances Busy lamps can be flexibly mapped to match any network configuration Call Screenin The attendant can announce calls and converse with a station party privately before transferring a call or transfer calls without announcing to meet the individual needs of each call Soft Key Assignment Programmable call processing keys on the 40d console can be arranged on the console as desired or remapped to match a particular central office button map Voice Mail Access Each DSS key can directly access an individual voice mailbox to enable complete voice mail integration Single Line per Console Each 40d or 120d console requires only one ISDN line for accessing multiple call appearances and features Built in Network and Console
30. 13 Number of Terminals 2 14 Associated DN Bearer Service B1 Channel B2 Channel D Channel 5 Maximum Number of B Channels 9 Circuit Switched Channel Options Any 20 Terminal Configuration Group None 21 Terminal Type 22 EKTS CACH 23 TKS Yes 24 Display None 25 BRCS Features Centrex Group lt gt 26 Call Preference 27 Autohold 28 One Touch 29 PDN Call Appearance 30 PDN Call Appearance Quantity Directory Call Ringing Deny a 6 Primary 1 N Normal No 13 102633 Rev H Page 97 Tone Commander 40d120 Installation Instructions L t 404120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 TR m e AA E EH N ora EC s TPP pe E PPP me s sona on N sona sona EKZ N sowa 38 o N sona oa O x ww AP EE REN DEN Pea d s HHE TREE 2 2 apa 2 2 N se N sls tees 2 98 13 102633 Rev H Tone Commander 40d120 Installation Instructions L t 404120 Translation Order Guide 5 Shared Call Appeara
31. 2 while the status lamp above the RING DLY key is illuminated and 3 if the Ring Delay timer is programmed with a value greater than 6 seconds the interval of one ring cycle 13 102633 Rev H Page 75 Tone Commander 40d120 Installation Instructions Main amp Message Center Inbound calls to the LDN alert at the main attendant s console and all forwarded calls from busy or unattended extensions alert at the message center console Either console can be called directly by dialing each console s PDN In this example two 40d consoles each with a different PDN will be set up The main attendant will be operating console 1 and the message attendant will operate console 2 In this application the of console 1 is also the LDN of the user Network Programming Issues Prior to placing your telco order please fill out the 404120 Translation Order Guide 1 sheet for each 40d console as instructed below Console 1 Order the desired quantity of call appearances beginning at button 1 Enter this information on lines 29 and 28 respectively Subaddress two of the call appearances for outbound calls only Enter 2 on line 30 and Yes on line 31 Console 2 Order the desired quantity of call appearances beginning at button 1 NOTE Set up each station DN translation to call forward busy and call forward no answer to the PDN of console Z2 Instruct station users to call forward variable their extension
32. 20 Installation Instructions Siemens National ISDN 40d120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 60 PDN for DSS keys 1 60 _________ 2 ______ gt ______ ________ 51 NORMAL STA gt _______ 7 Norma ______ 9 ______ NORMAL NORMAL _________ 2 _______ 2 normar 9 ________ 31 NORMAL E _________ ft 5 ________ 15 1 NORMAL ESTO normar NORMAL NORMAL 20 NORMAL 2 normar p22 ESTO 28 1 NOR AL NOR AL 25 1 NORMAL 26 1 NORMAL 27 ________ 27 1 NOR AL 20 NORMAL 29 1 NOR AL _ 80 1 NORMAL 13 102633 Rev H NOR AL elo normar 99 88 1 NORMAL _______ 57 NORMAL pss 95 1 NORMAL 96 86 1 NORMAL 7 _________ 577 Nor AL ________ 88 1 NORMAL NOR AL NORMAL att normas ag _______ 2 normar NORMAL _________ NORMAL pas 45 1 NORMAL a6 46 1 NORMAL 47 _________ 77 Nor AL e NORMAL NORMAL 50 _________ 50 NORMAL NOR AL ESTO
33. 3 as Originate O and 14 through 22 as Unused blank NOTE When the ORIGINATE button on the 40d or a DSS button on the 120d is pressed the 40d searches for an idle call appearance using the following order 1 call appearances programmed as Originate O in descending order then 2 call appearances programmed as Non reserved N in descending order and finally 3 call appearances programmed as Priority P in descending order Call appearances programmed as Terminate T or Unused blank are never selected IMPORTANT Each call appearance that is programmed at the 40d to be searched must also be programmed in network translations as not reserved reserved for origination reserved for priority calls and origination If a selected call appearance at the 40d is not matched by a capable or existing call appearance at the network any request by the 40d for a call origination on this call appearance will be ignored by the network Main and Backup Inbound calls to the LDN alert at the main attendant s console These calls will only alert at the backup attendant s console after a predetermined ring delay period The backup attendant can cancel delayed ringing at any time Inbound calls to the backup attendant s PDN are unaffected when delayed ringing is invoked In this example two 40d consoles will be sharing ten call appearances The main attendant will be operating console 1 and the backup attendant will operate console 72 Networ
34. 3 for multiple console installations All unused loops must be set to NACTIVE 13 102633 Rev H Page 61 Tone Commander 40d120 Installation Instructions Names Autodial Programming An internal 1000 name database identifies callers by name when only directory number information is sent from the central office Name number entries may also be assigned to DSS keys on the 120d consoles to simplify call transferring and station dialing Spare DSS keys may be programmed to autodial up to 18 digits including 0 9 Use this option for one button dialing of frequently called numbers Call Appearance Remapping The default call appearance for each DSS key corresponds to its key position For example for DSS key 43 the default call appearance from the central office switch is 43 on SPID 1 Default call appearances and SPID s are as follows ro 82 1 61 120 121 180 181 240 301 360 For compatibility with some ISDN switches you may want to change the call appearance assignment for some or all DSS keys Some examples 361 420 421 480 1 Some telcos require that the for the 120d is assigned to call appearance 1 Changing the call appearance for DSS key 1 allows station monitoring on that key s station lamps 2 To monitor two call appearances from a single DN some telcos require that they are assigned to sequential CA numbers on the 120d Reassign one of DSS key s call appearances
35. 3 party conference Transfer IMP CTALL Call Transfer All Call Types DROP Drop last party from conference 8 60 13 102633 Rev 23 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 8 LTCLASS BRAFS Default Logical Terminal N CACH Y 12 CS NI2 PS N 19 Version FUNCTIONAL Issue 2 14 DYNAMIC 15 NCOS 0 RING Y 16 Line Class Code ISDNKSET 6 17 MAXKEYS 18 Other Terminal PDN associated with this BRI 349 1101 19 Directory Number Assignments See the 40d120 Translation Order Guide 3 and 4 20 Feature Assignments None required Page 24 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 425 349 1100 gt o 42534912000 YES qe 3 SA f 425 542 4732 sca no ves N 425 542 4715 sca No ves DN 425 542 4720 SCA no ves DN 425 542 4716 sca no ves IRE UM DN E N 425 542 4717 sca no ves ps N 425 542 4718 sca No ves N 425 542 4721 sca No ves i Eus 425
36. 40d and or 120d consoles Use an additional power supply if the attendant position has three or four 120d DSS consoles Power supplies may be installed at the console location or in a remote equipment room with the following ratings Use only the Tone Commander 40d120 Power Supply model 102612 120 VAC 960 Hz Refer to Figure on page 34 1 Plug a supplied 8 conductor modular cord into the telco ISDN U interface jack 2 Plug the other end into a LINE jack on the power supply 3 Plug the second supplied 8 conductor modular cord into the matching CONSOLE jack on the power supply 4 Plug the other end into the LINE POWER jack on the console rear panel 5 When ready to test the system plug the power supply into a standard 120 VAC 60 Hz outlet 13 102633 Rev H Page 33 Tone Commander 40d120 Installation Instructions to Telco ISDN U interface Line Connections 8 pin Page 34 to Power Outlet ISDN Line 1 ISDN Line 2 ISDN Line 3 Line Power Connection 8 pin Line Power Connection 8 pin Line Power Connection 8 pin Data Connection Data Connection Figure 4 Typical Installation 13 102633 Rev H Tone Commander 40d120 Installation Instructions System Programming Several network interface and operation parameters are programmable by the installer allowing compatibility with a wide variety of central office features The system is pre programmed
37. 5 117 Follow the instructions for Translation Order Guides 72 4 using the Primary Directory Number that is assigned to the second 60 DSS BLF positions keys 61 120 On line 18 enter the PDN for the first 60 DSS BLF positions keys 1 60 mple Translation Order i The following three pages have Translation Order Guides that have been filled out for a typical installation Sample information is printed in italic block font Page 18 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 8 LTCLASS BRAFS Default Logical Terminal N 9 EKTS Y CACH Y 10 Bearer Service Restrictions NOPMD NOCMD 11 CS Y PS N 12 Version FUNCTIONAL Issue 2 RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI NONE 19 Directory Number Assignments DN Type Directory Number MADN Type 349 1005 349 1006 4 6 8 9 14 20 Feature Assignments tre Ci escription KSHN 7 2 3 4 5 6 Key Short Hunt No Overflow Additional Functional Call CFU N Ss I Call Forward Universal No Overflow Flexible Calling 3 party conference XFER CTALL Call Transfer Call Types 62 DROP Drop last party from conference 8 10 dicoi M jGrouporEKTS
38. 541 55 1 S6 86 1 NORMAL srt NOR AL 58 1 59 1 NORMAL Page 129 Tone Commander 40d120 Installation Instructions Siemens 404120 Translation Order Guide 4 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 61 120 2 Customer Contact 9 Bearer Capability BCDN SP amp AU3 BCHCT 1 VI amp 0 CMD amp 0 PMD IBCHCT 1 VI amp 0 CMD 8 0 PMD 1 VI amp 0 CMD 8 0 PMD VI TERMLIM 2 Other Associated Terminal DN 11 Terminal Class of Service TSPCOS ICHD amp NOTIFY amp EKTS amp CACH amp BRGCE 12 Centrex Class of Service CXSCOS 13 Feature Activators FA Feature Indicators Fl Customer Group Configuration 14 Customer Group Number CSTMGRP 15 Customer Group Type TYPE EKTS 16 EKTS Timer Value EKTST1 18 Directory Number Configuration 17 Call Type CT VI 18 Category CAT EKTS 19 Class of Service COS EKTS amp ICND amp NOICCNTN amp RND 20 Call Diversion DIV Directory Number Call Appearance Assignments See the 40d120 Translation Order Guide 5 Page 130 13 102633 Rev H Tone Commander 40d120 Installation Instructions Siemens 40d120 Translation Order Guide 5 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 61 120 Nor AL NOR AL ESTO 34 NOR AL 55
39. 6 EKTS Timer Value EKTST1 18 Directory Number Configuration 17 Call Type CT VI 18 Category CAT EKTS 19 Class of Service COS EKTS amp ICND amp NOICCNTN amp RND 20 Call Diversion DIV 21 Customer Group Number CSTMGRP reference Customer Group Number in item 14 above Directory Number Call Appearance Assignments See the 404120 Translation Order Guide 3 Page 28 13 102633 Rev H Tone Commander 40d120 Installation Instructions Siemens National ISDN 40d120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 60 PDN for DSS keys 1 60 zoeae Pe caesus onn caesaris 13 102633 Rev H 425 349 1100 60 225 51224770 sor NORMAL Page 29 Tone Commander 40d120 Installation Instructions Installation Important Safety Instructions 1 Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Contents of Shipping Boxes Please compare the contents of the shipping boxes with the lists below Contact your distributor if any items are missing or damaged 40d 40d cons
40. 7 NORMAL 86 1 NORMAL rt Nor AL 88 1 NORMAL 99 ________ 89 1 normar 40 1 NORMAL normar 421 normar NORMAL NOR AL 45 1 NORMAL 46 1 NORMAL art normar NORMAL 49 1 NORMAL 50 1 NORMAL normar 52 1 58 1 Set 551 ue 51 NORMAL 57 1 58 1 59 1 60 1 NORMAL PDN for DSS keys 61 120 _______ 2 norma NORMAL NORMAL e Nr AL TA Lor _ Non NORMAL 94 NORMAL ptos NORMAL tret normas ses normar 79 _______ 94 NORMAL 15 1 NORMAL ESTO 77 _______ NORMAL T9 _______ 94 NORMAL NORMAL ________ 27 normar pez ESTO 69 _______ 237 NOR AL 21 NORMAL pes 257 NORMAL ESO perf 277 noma 28 1 normar ESTO 301 NORMAL 13 102633 Rev H Page 131 Tone Commander 40d120 Installation Instructions Page 132 13 102633 Rev H Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 1 SPID and PDN Numbers 3 20 digits maximum exactly 10 digits for Lucent Custom ISDN PDN 10 digits required for proper
41. Connect key should be programmed with the Conference feature activator typically 60 for Siemens National ISDN 13 102633 Rev H Page 47 Tone Commander 40d120 Installation Instructions Configuration Sheet Fill out Configuration Sheet 2 page 134 with key locations network button numbers and dial access numbers e Select KEYS from the Setup menu e Key assignments can be restored to the factory defaults as shown on pages 38 41 by selecting RESET e Press the key to be programmed The display will show the current key assignment e Select EDIT to change the key function The key editing menu will be displayed e Select the key function with the arrow keys e fthe selected function is a network feature NEXT will be displayed Select NEXT then enter the network button number with the dial pad DELETE allows you to delete individual characters or an entire field A delete operation may be canceled by selecting ABORT e Select DONE to store changes for this key or Select ABORT to cancel any changes e You will be returned to the key selection menu Select another key or Select EXIT to return to the Setup menu Page Key The Page key requires a NUMBER TO DIAL entry Enter the directory number for the dialup paging system up to 15 digits ada TO DIAL Page 48 13 102633 Rev H Tone Commander 40d120 Installation Instructions Call Forward Key With National ISDN in addition to the network
42. DRIC IDP LIDADAO or LIRCNMA MWICTIA MWI6WC TGUUT CPDPARK CPANSBK ICM 26 Autohold 27 One Touch 28 PDN Call Appearance 29 PDN Call Appearance Quantity Subaddress Definition SAR QTY Number of CAs to be Reserved SAR ORIG Reserve CA for originations SAR TERM Reserve CA for terminations Incoming Intercom ORIG CW 38 1 1 Secondary MERE 39 fo Secondary Ll 41 13 102633 Rev H PP Directory Call Ringing Deny Page 103 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Recommended Switch Configuration Group Definition Configuration Group TCS40D CPE Component 0 Range 41 RMK Tone Commander 40d ISDN Console Button List Feature S al Ala Alo S 00 S c 51 IC 52 CPANSBK 53 CPDPARK 54 DI 55 DI INSUSE 56 CWD CWDLU 57 CFVFB BNTOG 58 CPDNO DPN 59 CB ACBFBP 1 4 COM ANSBACK DPARK TODUSE ISDN Intercom Call Forwarding On Off Auto Callback On Off O o O O N 104 13 102633 Rev H Tone Commander 40d120 Installation Instructions L t 5 40d120 Translation Order Guide 3 1 Customer Name 2 Customer Contact 5 Digital Subscriber Loop Telephone 6 PIC Preferred Long Distance Carrier N A 8 Call Forward Busy DN N A 9 CXR Interconnect Dialing N A 10 ISDN Service Luce
43. DSS keys are numbered vertically on the console see page 42 Directory DSS or Autodial Number Number 10 max 18 max User Name 18 max 13 102633 Rev H Page 139 Tone Commander 40d120 Installation Instructions 120d Configuration Sheet 7 DSS Keys 61 90 DSS keys are numbered vertically on the console see page 42 DSS Directory DSS or Autodial Key d Number Number 10 max 18 max Page 140 13 102633 Rev H Tone Commander 40d120 Installation Instructions 120d Configuration Sheet 8 DSS Keys 91 120 DSS keys are numbered vertically on the console see page 42 Directory DSS or Autodial Number Number 10 max 18 max User Name 18 max 13 102633 Rev H Page 141 Tone Commander 40d120 Installation Instructions Page 142 13 102633 Rev H
44. Diagnostics Network and data link errors are recorded to aid in trouble analysis Console traffic statistics are reported Computer Telephony Integration Calls can be managed from a TAPI compliant Windows application for PC screen based console operation A corporate information database can be linked to incoming and outgoing calls to provide directory based services P nnection for Maintenan nd Diagnosti Key assignments DSS numbers and calling name database may be programmed on an IBM compatible PC Information can be entered directly or loaded from stored configurations Console statistics and diagnostic error logs are accessible via the PC Built in NT1 Each console connects directly to an ISDN U interface No external network termination devices NT1s are required Self Contained No Backroom CPU All electronics are contained in the consoles The only required external equipment is the power supply which may located near the consoles or in a remote location 13 102633 Rev H Page 91 Tone Commander 40d120 Installation Instructions Specifications 40d Console Network Interface Termination ANSI standard 2B1Q U interface 8 pin modular jack Power Requirements 34 56 5 300 mA max 4 5 W typical power provided by Tone Commander 102612 Power Supply Physical Dimensions 6 5 H 11 75 W 10 75 D including hand
45. ED should flash If the wrong or no LED flashes call your local telco customer support representative and verify the translations set up for the 120d console Remember it takes two terminals using unique SPID numbers to drive 120 LEDs If multiple and random LEDs are flashing temporarily remove power from the 120d console then after 30 seconds reapply it If the fault persists remove both the ISDN line and power then reapply power only If the fault persists replace the 120d console If the fault clears contact your local telco customer support representative and ask for a line integrity test High resistance paths from the ISDN line to ground can cause the above 40d 120d Call Transfer Checkout From another telephone call the PDN of the 40d console Answer the call and press a DSS button that has already been programmed The following will be shown Page 88 13 102633 Rev H Tone Commander 40d120 Installation Instructions DIAL Ringing Bill Smith HOLD Internal 717 353 1492 Screen 37 Press CONNECT The display will clear and the call will be transferred 40d 120 Console Inactivity Recovery Procedures If either the 40d or any 120d console are not functioning 1 Verify that there is backlighting in the display of the 40d console 2 If there is no backlighting Verify that the console power supply is plugged into active commercial power Verify that the console power supply is providing 34 0 to 56 5 VDC Reseat and c
46. EXT to view Statistics screen 2 The following Statistics screen will be displayed Abandoned Calls the number of calls that were disconnected by the caller before being answered Calls that were ringing for less than 10 seconds before disconnecting are not counted in this statistic Hold Recalls the number of calls on hold that recalled the console after the timeout period expired Calls Answered After xx Sec the number of calls that were answered after a selected time threshold To change the time period used for this statistic select EDIT then enter the new time in seconds using the dial pad 13 102633 Rev H Page 67 Tone Commander 40d120 Installation Instructions e Select NEXT to view Statistics screen 3 The following Statistics screen will be displayed In Out Calls the number of incoming ringing calls and the number of outgoing calls not including transfers processed at the console Active Time the total amount of time that the console was active on calls Elapsed Time the time since the last Statistics reset Time values are rounded to the nearest whole minute e To reset all statistics select RESET You will be prompted to confirm the reset NOTE Removing power from the console does not reset statistics The elapsed time clock is temporarily suspended when no power is applied Diagnostics System Diagnostics System diagnostics are accessed by selecting DIAG from the maintena
47. Intercom 57 60 EUM e 1 7 10 57 61 62 13 102633 Rev 19 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 Customer Name Tone Commander 2 Customer Contact Steve Walker 3 Service Address 11609 49th Place West 4 Billing Telephone 425 349 1000 5 PIC Preferred Long Distance Carrier 288 6 SNPA area code 425 7 Directory Number 349 1100 8 LTCLASS dd Default Logical Terminal 9 EKTS CACH 10 Bearer Service Restrictions NOPMD NOCMD CS PS 12 Version FUNCTIONAL Issue 2 13 SED Suffix RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI 349 1101 19 Directory Number Assignments See the 40d120 Translation Order Guide 3 and 4 20 Feature Assignments None required Page 20 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 3 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 425 349 1100 pu DTE o 425 349 100 YES ae qe qe 2 fs fwon O ES 425 542 4712 sca no ves N 425 542 4715 sca No ves DN 425 542 4720 SCA no ves DN 425 542 4716 sca no ves IRE UM DN E N 425 542 4717 sca n
48. Network Feature sends a Feature Activation code independent of call state Enter the Feature Activation code for the desired network feature in the NETWORK BUTTON field Page 50 13 102633 Rev H Tone Commander 40d120 Installation Instructions Call Queues Incoming ringing calls are prioritized for answering based on either the ISDN Call Identifier ICI or the call appearance that the call is ringing on This determines which one of nine call queues 0 8 the call is initially placed in calls in queues with a lower number higher priority will be displayed for answering first After a timeout period has expired the call may be moved to another queue designated as the Timeout Queue usually a higher priority queue Calls in queues 0 3 have priority over a currently ringing call from a lower queue An incoming call in queue 0 3 will overwrite the display if a call from a lower priority queue is currently shown These priority queues are intended for emergency calls do not use for other call types Assigning Incoming Call Identifiers to queues is explained on the following pages To assign a call appearance to a queue see page 57 The Display Translation text in the following tables which is displayed in place of the 3 letter identifier or call appearance number during call ringing can be changed for any call type or call appearance With National ISDN Incoming Call Identifiers are generated by the 40d based upon ational ISDN H me
49. Number LDN alert at all attendant console positions When the first responding attendant answers a call it ceases to alert and display at all consoles and the next call in queue will alert and display at all consoles The ringing format for consoles that are active will be abbreviated shortened In this example two 40d consoles will be sharing ten call appearances Network Programming Issues Prior to placing your telco order please fill out the 404120 Translation Order Guide 1 for each 40d console as explained below Console 1 Order twelve Primary Directory Number call appearances beginning at button 1 Enter this information on lines 29 and 28 respectively Enter the PDN on line 37 if known Also enter the following on line 37 CA 1 CA QTY 12 Subaddress two of the call appearances for outbound calls only Enter 2 on line 30 and Yes on line 31 NOTE In this application the PDN of console 1 is also the Listed Directory Number LDN for the user If interposition dialing to this console is desired order a single secondary only Directory Number DN to appear on button 13 This DN will not be subaddressed If you know what the DN is enter it on line 39 Also enter the following on line 38 CA 13 CA QTY 1 Console 2 Order three PDN call appearances beginning at button 11 Using a copy of the 40d120 Translation Order Guide 1 enter 3 on line 29 and 11 on line 28 Enter the PDN o
50. Number Call Appearance Assignment Features Forward Alerting Pattern DN DNCA Authorize ALERTPAT AUTH 1 1 amp 2 2 amp 3 3 amp 4 4 amp 5 5 amp 6 6 amp 7 7 8 8 8 57 CFV UPCFVDN NORMAL NEED 25 ___ _ _ _ j a ____ C O O qO 13 102633 Rev H Page 127 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 2 Customer Contact 9 Bearer Capability BCDN SP amp AU3 BCHCT 1 VI amp 0 CMD 8 0 PMD IBCHCT 1 VI 8 0 CMD 8 0 PMD 1 VI 8 0 CMD 8 0 PMD VI TERMLIM 2 Other Associated Terminal DN 11 Terminal Class of Service TSPCOS ICHD amp NOTIFY amp EKTS amp CACH amp BRGCE 12 Centrex Class of Service CXSCOS 13 Feature Activators FA Feature Indicators Fl Customer Group Configuration 14 Customer Group Number CSTMGRP 15 Customer Group Type TYPE EKTS 16 EKTS Timer Value EKTST1 18 Directory Number Configuration 17 Call Type CT VI 18 Category CAT EKTS 19 Class of Service COS EKTS amp ICND amp NOICCNTN amp RND 20 Call Diversion DIV 21 Customer Group Number CSTMGRP reference Customer Group Number in item 14 above Directory Number Call Appearance Assignments See the 404120 Translation Order Guide 3 Page 128 13 102633 Rev H Tone Commander 40d1
51. Queues Actual Setting 0 8 Default Timeout Value seconds 120 120 120 120 150 120 120 120 120 120 120 120 120 120 120 120 120 Actual Setting 000 999 seconds Number I oc I 00 I oo I oo I oo I 00 I O O O 00 Actual Setting 0 8 2 matches any character sent by the network If WT1 is sent then WATS 1 is displayed Page 136 13 102633 Rev H Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 4 Recall Timers Timer Ring Delay Hold Recall Default Value seconds Actual Value 000 999 seconds Page Recall Call Back Recall NXF Recall Default Value Non reserved N Terminate Only T Originate Only Priority Only P Intercom Nat only UNUSED blank 13 102633 Rev H Loop Setup Default Value Non reserved N Actual Value Terminate Only T Actual Value N T O P I Originate Only O N T O P I blank Priority Only P blank Intercom Nat only UNUSED blank Page 137 Tone Commander 40d120 Installation Instructions 120d Configuration Sheet 5 DSS Keys 1 30 DSS keys are numbered vertically on the console see page 42 DSS Directory DSS or Autodial Key d Number Number Poe 10 max 18 max Page 138 13 102633 Rev H Tone Commander 40d120 Installation Instructions 120d Configuration Sheet 6 DSS Keys 31 60
52. Response HALAK Screen 13 1 Enter the Maintenance Mode select SETUP select LOOPS and view the loop assignments for the 40d console 2 Verify that all call appearances CA s programmed for ORIG inate or Non reserved N R shown in the LOOPS display are operational To do so from the Main Diagnostic menu select DIAG CALL the first CA to be tested then TEST The following display will be shown Page 80 13 102633 Rev H Tone Commander 40d120 Installation Instructions STATE 00 CAUSE 000 SIGNAL 00 Screen 14 ORIG HOLD RECONN DISC RELC ERIT Select ORIG to originate a call When this is done dial tone should be heard and the following shown in the display CAUSE 000 00 CAXH Screen 15 ORIG HOLD RECONN DISC RELE EXIT where STATE 02 call initiation Dial a directory number for a test call The display should update to CAUSE 000 SIGNAL OI CAKKI Screen 16 ORIG HOLD RECONN DISC RELE EXIT where STATE 03 call proceeding SIGNAL 01 ringback tone ON Immediately following the display should update to STATE G4 DCAUSE OOO SIGNAL 01 Screen 17 ORIG HOLD RECONN DISC RELC EXIT where STATE 04 call delivered Select DISC to disconnect the call select EXIT to exit the test mode for CAXX select another call appearance by selecting NEXT or LAST select TEST then repeat the foregoing test call procedures 3 Call your telco support representative and ask the following What are the call
53. Rev H Tone Commander 40d120 Installation Instructions L t 404120 Translation Order Guide 7 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 61 90 PDN for DSS keys 61 120 Re CI CI PPTP 2 Ls 79 T PPT Gp w T PPI Te fe N sowa C ora s N ora N sona o N xoa Te N sowa s os N sona 3 sowa a EF REN REN repe 2 2 apa 2 2 NX 2 S hd T 13 102633 Rev H Page 101 Tone Commander 40d120 Installation Instructions L 404120 Translation Order Guide 8 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 91 120 PDN for DSS keys 61 120 ow S et e E PPP I ep I Tio n om Y a N sona fel ejo oa n sona fd fi ora s Y fi n sona fe s sona e N sowa fel e n sona e n sona E gt 3 oe m I n sowa N sona n om N sona E n sona fi n sona L9 T oem repr G G gt re Z Z N ho 102
54. SDN Siemens N cional 120d 1 Keys 001 060 42534911000101 Keys 061 120 42534911010101 120d 2 Keys 001 060 42534920000101 Keys 061 120 42534920010101 120d 3 Keys 001 060 42534930000101 Keys 061 120 42534930010101 120d 4 Keys 001 060 42534940000101 Keys 061 120 42534940010101 Page 44 13 102633 Rev H Tone Commander 40d120 Installation Instructions Selecting the Console e Select SPID from the Setup menu The SPID menu for the 40d console will be displayed AST e NEXT and LAST display SPID information for 120d consoles in the system If a 120d is connected to the 40d console but not installed 120d Unit 1 Not Installed or 120d Unit 2 Not Installed is displayed depending on the number of 120d consoles being used If a 120d is connected to the 40d console and is installed 120d Unit 1 Rev x xx or 120d Unit 42 Rev x xx with the programmed SPID number is displayed Entering Editing SPID amp PDN Selecting Switch Type This option is not available for 120d consoles that are displayed as Not Installed see Adding Installing 120d Consoles below e Select EDIT from the SPID menu The SPID PDN Switch editing screen for the selected console will be displayed OLET TOL x DELETE ABORT DONE e The blinking cursor will be in the SPID field initially Using the dial pad enter the SPID as assigned by the telco Overwrite desired digits where necess
55. TONE ufo WA 98278 4258 COMMANDER LE www tonecommander com 40d120 Installation Instructions B E FI 13 102633 Rev H August 2001 Tone Commander 40d120 Installation Instructions Changes in this revision e updated Translation Order Guides e added Translation Order Guides for Nortel National ISDN 2 2001 Tone Commander Systems Inc All rights reserved Printed in USA Tone Commander is a registered trademark of Tone Commander Systems Inc Page 2 13 102633 Rev H Tone Commander 40d120 Installation Instructions Contents ntirsrol eo prr ccr LR 4 Using This RET 4 Feature and Operational Differences Between ISDN Versions 5 Site Requirements eue erra ERG E EINE ERE EEETeg 6 Ordering Equipment ux A AS A 6 Ordering Lines keeper pA e n9 wi WE T Eel eR E EY Se ws 6 Incun REED 30 Contents of Shipping BOXES ss 6 sayu eu u 0 30 Console Assembly creux e UR Show E RAE le 31 Console Connectlons sus u uy a EXER ed Gne Rx ER aue ira p Rr RR 32 System Programming sas sie suce E Vee RU sha bee NE Rue Rie m s Dus e aa E B 35 Using Maintenance Mode 2 35 Password Protectl n ue ee Mi el XC IRR DRUG RD e
56. Translation Order Guides 3 5 using the Primary Directory Number that is assigned to the second 60 DSS BLF positions keys 61 120 On line 14 enter the PDN for the first 60 DSS BLF positions keys 1 60 Sample Translation Order Guides The following four pages have Translation Order Guides that have been filled out for a typical installation Sample information is printed in italic block font 13 102633 Rev H Page 7 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 6 PIC Preferred Long Distance Carrier 288 12 Digital Subscriber Loop Service Standard 13 Number of Terminals 1 14 Associated DN N A Bearer Service 15 B1 Channel DMD 16 B2 Channel None 17 D Channel SX 22 EKTS CACH 23 TKS Yes 25 BRCS Features optional Call Forward Variable CFIV Directed Call Pickup Non Barge in Originate CPDNO Call Pickup Terminating CPUT Distinctive Ringing DRIC Centrex Group IDP ICLID amp OCLID Displays All appearances LIDADAO or LIRCNMA ISDN Conference Transfer Individual All calls MWICTIA 6 Party Conference MWI6WB2 Redirecting Number Display RND Unrestricted Dialing Route Dial Errors To Tones TGUUT Directed Call Park CPDPARK Call Park Answer Back CPANSBK 26 Call Preference 27 Autohold 28 One To
57. Undertake the recommended troubleshooting procedures for the specific display shown If Screen 4 is showing continuously Check all line connections from the telco interface to the jack on the rear panel of the console Be sure to check all associated wiring cables connectors and jack panels Check that the ISDN line has been wired to pins 4 and 5 on an 8 pin modular jack or pins 3 and 4 on a 6 pin modular jack the appropriate terminals on a 50 position punch down block Have the telco check the ISDN line at the CPE site Replace the 40d console If Screen 5 is showing continuously Check to see if a valid SPID format 3 to 20 numerical digits is entered in the 40d s SPID Program If one is not entered enter one save and exit nitiate a console Reset select DIAG from the main Maintenance menu SYSTEM RESET YES The Line Diagnostic display will automatically be shown Temporarily remove power from the 40d console for at least 30 seconds then reapply it If Screen 5 persists contact your service provider to verify that you have the correct SPID for yuor line If Screen 6 is showing continuously Verify that the correct SPID number is entered in the 40d s SPID Program If necessary verify the number with a local telco customer support representative While viewing the SPID display select EDIT then DONE Re enter the SPID Number save and exit Verify that the SWITCH type value shown in the SPID displ
58. Y button verify that the status lamp goes out then repeat the previous procedures in this section 2 Enter the Maintenance Mode select SETUP select LOOPS and view the loop assignments for the 40d console Verify that CAs 1 and 2 are assigned loop values of either TERM or N R If they are not program them accordingly then repeat the previous procedures in this section 3 Verify that the 40d is configured in network translations for EKTS and CACH when connected to National ISDN networks Terminal Type D when connected to Lucent Custom networks Terminating inbound calls on CAs 1 and 2 above This means that they have not been subaddressed for Originate only in the case of Lucent Custom or programmed with Deny Termination in the case of National ISDN If the line translations are updated repeat the procedures in this section 40d Call Transfer Checkout From another telephone call the PDN of the 40d console Answer the call and the following will be shown in Line 1 of the display TALK Internal Screen 20 Press the ORIGINATE button When this is done the following will be shown Page 82 13 102633 Rev H Tone Commander 40d120 Installation Instructions DIAL Enter HOLD Internal Screen 21 Press the CONNECT button When this is done Awaiting Network Response may be seen briefly in Line 1 of the display then the display will clear Proceed to 40d Network Feature Button Checkout page 83 NOTE
59. a d s HHE TREE 2 2 apa 2 2 N se N sls tees 2 106 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 5 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 31 60 PDN for DSS keys 1 60 ER m RR e DECO O CI S Roa Gp v rom es T PPI x oem CI CS Ape CI er reper epe EVE 2 if N _2 4 i w _ 3 EN 2 HE sss sls s RIO co ol z 2 DONE 13 102633 Rev H Page 107 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 6 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 61 120 2 Customer Contact 12 Digital Subscriber Loop Service Multipoint 13 Number of Terminals 14 Associated DN Bearer Service 15 B1 Channel 16 B2 Channel 17 X 18 Maximum Number of B Channels 1 22 TKS 23 Display 24 BRCS Features Centrex Group 25 Call Preference 26 Autohold 27 One Touch 28 PDN Call Appearance 29 PDN Cal
60. aintain for a personal computer PC or data terminal Transient Surge and Spike Protection While Tone Commander products comply to FCC rules part 68 306 Hazard Voltage Limitations in those areas of high lightning activity the use of external protection devices on all telephone lines and the power Source is recommended Ordering Equipment Each 40d is supplied with a handset handset cord and line cord a headset is optional not available from Tone Commander The 404120 Power Supply model 102612 must be ordered separately Allow adequate time when ordering to ensure equipment availability at cutover Ordering Lines Fill out the appropriate Translation Order Guides starting on page 95 Separate sheets are provided for Lucent National Lucent Custom Nortel National and Siemens National ISDN versions only fill out the sheets that pertain to this installation s ISDN version and switch type Many fields that apply to all installations have been filled out for you Instructions for each ISDN version and sample Translation Order Guides are included below Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features Ordering intervals for the telcos are affected by the number of lines ordered the availability of entry and transmission facilities and a variety of other variables Consult your telco for this information Supply your telco with a copy of the Translation Order Guide when completed
61. ak ddd a eee E Es 93 Warranty PERPETUI 94 Requirements uc siue Xu Ke 94 Translation Order Guides si 2 5 ey er RD E ett RN ade ee CAU e RR a a 95 Configuration Sheets uc es coser III RR px A ER ie eG Re Rei Bee here 133 13 102633 Rev H Page 3 Tone Commander 40d120 Installation Instructions Introduction The Tone Commander 40d is an ISDN attendant console compatible with Lucent Nortel and Siemens National ISDN and Lucent Custom ISDN services It is designed to access a maximum of 22 call appearances via a single attendant loop One to four 120d 120 station BLF DSS consoles may be added to simplify station call transfer Standard features of the 40d120 system include single button call answering hold transfer conferencing automatic callback direct station selection DSS name database autodialing line privacy delayed ringing 4 line 40 characters per line alohanumeric display and digital clock Configuration parameters may be programmed by the installer to accommodate a variety of operating environments The 40d and 120d consoles use standard Electronic Key Telephone Service EKTS ISDN configurations and connect directly to the Central Office ISDN U interface No external NT1 is required A separate U interface line is required for the 40d and each 120d console Call Tone Commander Customer Service at 800 524 0024 if you have any questi
62. all Appearance from Line 28 under and Call Appearance Quantity from Line 29 under CA QTY Lines 38 41 For a single console configuration leave these lines blank For multiple console configurations see page 73 Translation Order Guide 2 page 104 Enter any additional special feature key assignments Make sure the associated BRCS Features on Line 24 of the Translation Order Guide 1 are entered Typically no modification to the standard form is required Make sure this form is sent to the telco along with the other appropriate Translation Order Guides Translation Order Guide 3 page 105 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the Digital Subscriber Loop Telephone if known This is the Primary Directory Number of the 120d for the first 60 DSS BLF positions Line 14 Enter the Primary Directory Number for the second 60 DSS BLF positions Keys 61 120 Line 37 Enter the telephone number from Line 5 under Directory Number NOTE One of these Translation Order Guides must be completed for each 60 stations appearing on a 120d console Translation Order Guides 74 and 5 pages 106 and 107 At the top of each form enter the of the 120d for the first 60 DSS BLF positions from Line 5 of Translation Order Guide 3 For each DSS key enter the directory number of the desired station to be monitored Refer to page 42 for DSS key l
63. appearance assignments for the line Has the terminal been programmed for both CACH and EKTS It should be e If the line translations are updated repeat the procedures in this section after such changes have been completed If Screen 8 does not show and an error tone is heard each time the ORIGINATE button is pressed 1 Enter the Maintenance Mode select SETUP select LOOPS and view the loop assignments for the 40d console 2 Verify that at least one of the CAs that have been assigned as loops is programmed with either ORIG or N R If none are programmed program the highest numbered CA as N R Repeat the procedures in this section 13 102633 Rev H Page 81 Tone Commander 40d120 Installation Instructions 40d Call Termination Checkout From another telephone call the Primary Directory Number PDN of the 40d console When this is done the console will ring and the following will be shown in the display ion Wt PAPA AA Screen 18 RING Internal Press the ANSWER button You will be connected to the inbound caller and the console display will be updated to TALK Internal 717 HALAK Screen 19 Press RELEASE hang up the other phone and proceed to 40d Call Transfer Checkout page 82 If the 40d console does not respond i e no common audible or display undertake the following troubleshooting procedures 1 Verify that the status lamp above RING DELAY button is NOT illuminated If it is press the RING DELA
64. ary or select DELETE to delete your choice of a single character CHAR all characters in a field FIELD The arrow keys move the cursor position in a field e 40d only Select NEXT to move to the PDN field Enter the PDN for the selected console e 40d only Select NEXT to move to the SWITCH field Press either arrow key until the correct C O switch type for this installation is displayed e Select DONE to store changes and return to the SPID menu or Select ABORT to restore the previous settings and return to the SPID menu 13 102633 Rev H Page 45 Tone Commander 40d120 Installation Instructions Adding Installing 120d Consoles IMPORTANT This option is only available for connected 1204 consoles that have not previously been installed or previously installed 120d consoles that have been removed uninstalled using the procedure described in the Removing 120d Consoles section below 120d SPID and console number information is stored in both the 120d and 40d consoles A 120d console that has been previously installed on any system cannot be added until this information has been cleared from the 120d s memory Before adding a 120d connect it to the 40d console and press NEXT or LAST to view all installed consoles as explained above If the new 120d console appears in any of the four 120d positions remove it by selecting DELETE before attempting to add the console e Select ADD from the SPID menu gt
65. at the factory many installations will require few changes to these values Programming is retained in the 40d s memory when power is disconnected A parameter or feature may be altered at any time without reprogramming the entire system The PC based Setup Utility provided with the 40d120 offers a user interface that simplifies setup and name number entry Please refer to the 404120 Setup Utility User s Guide doc 14 280177 that accompanies the utility diskette All setup information may also be entered using only the console keys by placing the console in Maintenance Mode as explained in this section The following features may be accessed from Maintenance Mode 1 System Setup Parameters SPID numbers Key assignments Call queues Recall timers Call processing loop modes 2 Name Autodial Database 3 Time of Day Clock Setting 4 System Usage Statistics 5 System Diagnostics Using Maintenance Mode The Maintenance Mode must be entered prior to attempting any of the following programming procedures Enter this mode only when the console is idle i e no calls are in progress or on hold To enter Maintenance Mode e Press the MAINT key The display will indicate that Maintenance Mode has been entered Name programming time setting system statistics system setup or Maintenance Mode exit may be selected with the Hold Loop keys Normal key and display operations are suspended The console will continue to ring and place inc
66. ators FA 58 DPN 60 TWC 62 DLPA 55 CALLPARK 56 CALLRTRV Feature Indicators Fl 58 DPN 60 TWC 55 CALLPARK 56 CALLRTRV Customer Group Configuration 14 Customer Group Number CSTMGRP 15 Customer Group Type TYPE EKTS 1 16 EKTS Timer Value EKTST1 18 Directory Number Configuration 17 Call Type CT VI 18 Class of Service COS EKTS amp ICND amp NOICCNTN amp RND 20 Category CAT EKTS Directory Number Call Appearance Assignments Call Directory Number Call Appearance Assignment Features Forward Alerting Pattern DN DNCA Authorize ALERTPAT AUTH Eu AAA E _ _ S S O 13 102633 Rev H Page 27 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 6 Directory Number DN 349 1100 9 Bearer Capability BCDN SP amp AU3 BCHCT 1 VI 8 0 CMD 8 0 PMD IBCHCT 1 VI 8 0 CMD 8 0 PMD 1 VI 8 0 CMD 8 0 PMD VI TERMLIM 2 Other Associated Terminal DN 349 1101 11 Terminal Class of Service TSPCOS ICHD amp NOTIFY amp EKTS amp CACH amp BRGCE 12 Centrex Class of Service CXSCOS 13 Feature Activators FA Feature Indicators Fl Customer Group Configuration 14 Customer Group Number CSTMGRP 1 15 Customer Group TYPE EKTS 1
67. ay matches the serving central office If it does not select EDIT NEXT NEXT select the appropriate SWITCH type DONE then press the MAINT button nitiate a Console Reset Temporarily remove power from the 40d console for at least 30 seconds then reapply it f Screen 6 persists replace the 40d 3 With successful initialization proceed to 40d Call Origination Checkout below 40d Call Origination Checkout Press the ORIGINATE button Dialtone should be heard and the following display will be shown DIAL Enter Screen 8 clock Originate a call to any directory number using the dial pad When this is done the following transition will be displayed 13 102633 Rev H Page 79 Tone Commander 40d120 Installation Instructions DIAL Call Setup P7205 Screen 9 then DIAL Ringing P7205 K KM Screen 10 Only if the called party answers the display will update to TALK Qutgdoing F208 ARAM Screen 11 This field may indicate a 10 digit 7 digit or abbreviated directory number DN If the DN dialed has been assigned a name in the 40d database a name will be shown Press the RELEASE button then proceed to 40d Call Termination Checkout page 82 If Screen 8 is displaced by either of the displays below conduct the following troubleshooting procedures Screen 12 shows momentarily then clears Call Rejected br Network LOCATION Local Network Call Reject Screen 12 or Awaiting Network
68. clude the same digits you would normally dial to call that person e g 914253491000 for a long distance call 3479 for an internal call 93491000 for a local call etc Allowable entries are digits 0 9 and The display will show the number being entered The character position will advance automatically in this field e Select NEXT to move the cursor to the DSS KEY field e Press the DSS key to be programmed Press the SHIFT key first if programming the station on the lower half of a DSS key Or Enter the desired DSS key number with the dial pad refer to page 42 for DSS key numbers The DSS key number will be displayed e Select NEXT to move the cursor to the VM field e Enter the voice mailbox number with the dial pad Allowable entries are digits 0 9 and P a pause press dial pad key 7 twice to enter See page 49 for a description of the voice mail feature The display will show the number being entered The character position will not advance automatically use the arrow keys If you want to change the call appearance assignment for this entry e Select NEXT to move the cursor to the SPID field e With the dial pad enter the DSS console SPID number 1 8 that this key s call appearance is assigned to determined by telco mapping The display will show the entered SPID number e Select NEXT to move the cursor to the CA field e With the dial pad enter the call appearance number 1 128 The
69. d Layer 3 should initialize and the LED Line Diagnostic display will clear automatically 120d Call Origination Checkout Press any DSS button that has already been programmed When this is done the following will be shown DIAL Call Setup Bill Smith Screen 31 followed by DIAL Ringing Smith Screen 32 Only if the called party answers the display will update to TALK Outgoing Bill Smith Screen 33 Press the RELEASE button then proceed to 120d Call Termination Checkout page 88 13 102633 Rev H Page 87 Tone Commander 40d120 Installation Instructions If screen 32 or 33 is not shown it will most likely be replaced by either of the following DIAL Congestion Bill Smith Screen 34 DIAL Enter Screen 35 Enter the Maintenance Mode select NAMES press the DSS button used in the beginning of this section When this is done the following will be shown NAME John Smith NAMES ON 2083471002 Do5Ssti looz Screen 36 DSS KEY 17 YM 553531436 SPID 1 CA 017 NEXT LAST EDIT ADD RESET ERIT Verify that the DSS entry is the number to be dialed Make the appropriate changes as required by selecting EDIT Make the appropriate NAMES programming changes as required then repeat the steps in this section 120d Call Termination Checkout From another telephone call the directory number that has been configured in network translations to appear at a given position on the 120d console The desired station L
70. display will show the number being entered The character position will advance automatically e Select DONE to store the Names Autodial information and return to the main Names menu The console will display a DELETE OLD ENTRY warning if you attempt to enter a DN Call Appearance or DSS button that has already been used in another entry Select YES to delete the old entry or ABORT to return to the editing screen and change the new entry e Select an option from the menu NEXT LAST EDIT or ADD Or Select EXIT to return to the Maintenance Main Menu Resetting Default Call Appearances All Call Appearance and SPID settings can be reset to the default values see page 62 by selecting RESET from the Names menu To reset a single DSS key delete the SPID and CA entries for that key select DELETE then select FIELD for both entries The default SPID and CA values will be displayed after selecting DONE to save the changes 13 102633 Rev H Page 65 Tone Commander 40d120 Installation Instructions Time of Day Clock e Press the MAINT key to enter Maintenance Mode e Select TIME The Time menu along with the current time will be displayed e Select EDIT to change the time setting The following screen will be displayed e Enter the time in 12 hour format AM PM designation is not required The leading O for hours 1 9 may be omitted The cursor will advance to the next character automatically Use the arrow ke
71. e 96 Enter any additional special feature key assignments Make sure the associated BRCS Features on Line 24 of the Translation Order Guide 1 are entered Typically no modification to the standard form is required Make sure this form is sent to the telco along with the other appropriate Translation Order Guides Translation Order Guide 3 page 97 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the Digital Subscriber Loop Telephone if known This is the Primary Directory Number of the 120d for the first 60 DSS BLF positions Line 14 Enter the Primary Directory Number for the second 60 DSS BLF positions Keys 61 120 Line 31 Enter the telephone number from Line 5 under Directory Number NOTE One of these Translation Order Guides must be completed for each 60 stations appearing on a 120d console Translation Order Guides 74 and 5 pages 98 and 99 At the top of each form enter the of the 120d for the first 60 DSS BLF positions from Line 5 of Translation Order Guide 3 For each DSS key enter the directory number of the desired station to be monitored Refer to page 42 for DSS key locations on the 120d console Also enter the same directory numbers with the station user names and autodial types on the 120d Configuration Sheets that are to be left on site pages 137 140 Translation Order Guides 76 8 pages 100 102 Follow the instructions for
72. e Set option switch 2 ON e Cycle power again to enable default passwords 13 102633 Rev H Page 37 Tone Commander 40d120 Installation Instructions National ISDN TONE COMMANDER E E SHIFT v PICKUP 58 ABC 3 dD x 9 V MAIL 1 RELEASE ORIGINATE pi d Figure 5 40d Console Default Key Assignments Lucent National ISDN Page 38 13 102633 Rev H Tone Commander 40d120 Installation Instructions Lucent Custom ISDN TONE COMMANDER s TIME CALL FWD INSPECT PRIORITY PICKUP 59 56 58 HOLD CONF SPLIT answer RELEASE CANCEL Figure 6 40d Console Default Key Assignments Lucent Custom ISDN 13 102633 Rev H Page 39 Tone Commander 40d120 Installation Instructions National ISDN TONE COMMANDER E E CALL FWD SHIFT v El 3 JKL V MAIL 1 x 9 CONNECT RELEASE CANCEL ORIGINATE 61 Figure 7 40d Console Default Key Assignments Nortel National ISDN Page 40 13 102633 Rev H Tone Commander 40d120 Installation Instructions National ISDN TONE COMMANDER SHIFT v A E 3 JKL V MAIL 1 X 9 CONNECT RELEASE CANCEL ORIGINATE 60 Figure 8 40d Console Default Key Assignments Siemens National ISDN 13 102633 Rev H Page 41 Tone Commander 40d120 Installation Instructions TONE COMMANDER Key positions 61 120 are Add
73. ectory Numbers MADNs are not allowed for DNs that have Additional Functional Calls AFCs Since the 40d uses MADNS to provide busy lamp status ISDN terminals that have AFCs multiple call appearances of a single DN cannot be monitored on the 120d Busy Lamp Field ISDN key sets that need to appear on the BLF must be configured with individual DNs for each call appearance arranged in a Key Short Hunt KSH group e Amaximum of 5 call appearances of a single DN DN 4 AFCs are supported by the network To support the recommended 40d configuration of 8 call appearances 8 DNs arranged in a Key Short Hunt group must be used on the Nortel NI 1 interface e The Primary Directory Number PDN of a terminal must appear on Button 1 CA 1 of its key map Consequently the first button position on the 2260d console must be remapped to another call appearance e g CA 61 in order for it to be used for station monitoring see page 62 On Lucent and Siemens switches the PDN is assigned to Button 61 which does not use a physical position on the BLF DSS panel 13 102633 Rev H Page 5 Tone Commander 40d120 Installation Instructions Site Requirements The 40d120 consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages Ambient Environmental R irement It is recommended that the same environmental conditions be maintained for the consoles as one would m
74. en calls have not been answered at the primary console Loops must be optioned for Terminate inbound calls only to use Ring Delay When only one 40d console is installed do not use Ring Delay The default Ring Delay value is 0 disabled One ring is approximately equal to 6 seconds e When the desired timer is displayed select EDIT to change the value e The arrow keys move the cursor position DELETE allows you to delete individual characters or an entire field A delete operation may be canceled by selecting ABORT e Enter the new timer value with the dial pad Enter 0 to disable a timer e Select DONE to store the new timer value Or Select ABORT to cancel any changes e You will be returned to the timer selection screen Select another timer Or Select EXIT to return to the Setup menu 13 102633 Rev H Page 59 Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 4 Recall Timers Default 000 609 second Default Value Default Value Non reserved N Non reserved N Terminate Only T Actual Value Terminate Only T Originate Only N LO P Originate Only O Priority Only P blank Priority Only P Intercom Nat only Intercom Nat only UNUSED blank UNUSED blank Page 60 Actual Value N LO PI blank 13 102633 Rev H Tone Commander 40d120 Installation Instructions Loop Setup Each call appearance loop provided
75. etermine whether the feature has been assigned to the DN being used After reconciling network translations and the 40d program repeat the procedures in the first three paragraphs in this section If after pressing the feature button the following is shown in the display AN ERROR OCCURRED SETTING UP THE CALL LOCATION Local Network CAUSE 3i RN Screen 25 Normales unspecified All the necessary network events for successful completion may not have occurred For example if an attempt is made to pick up a call from a station that is idle the above may be shown No remedial response is required 120d Power Up Diagnostics When power is first applied to the 120d BLF DSS console certain start up routines are conducted by the console processor to check its operating integrity At its conclusion the Line Diagnostic display which consists of one illuminated LED in columns two through six will be shown Typically station positions 15 27 34 47 and 54 will be illuminated If the 120d is connected to a fully configured and active line the illuminated LEDs will change position as the various ISDN layers initialize Proceed to 120d Line Initialization Diagnostics page 85 If instead of the above station position 14 flashes continuously Setthe slide switch on the rear panel of the 120d from MON to RUN Remove then reapply power to the 120d console the Line Diagnostic display as described above will be shown If no LEDs a
76. ffice or if the number is found in the console s internal database Also shown are the type of call incoming call unanswered station call priority call hold recall etc and current call state Programmable 1000 Entry Calling Name Database Up to 1000 names may be stored in an internal database allowing identification of callers when number data is sent from the central office Prioritized Ringing Calls Ringing calls and timed recalls are prioritized for sequential answering by user determined call priority Up to eight call queues may be defined for various call types such as emergency incoming external unanswered station calls etc Programmable Ring Delays Each line and station appearing on a console can be individually programmed to ring at the console immediately after a predetermined number of ring cycles or never ring at the console The Ring Delay feature does not affect ringing at the station Single Key Answering Ringing calls are answered in order of priority by pressing the Answer key Abbreviated Ringing Console ringing is abbreviated during call handling to minimize attendant distractions Automatic Call Splitting The handset is automatically connected to the second party when a DSS key is pressed for call transfer A Split key toggles between calling and called parties Automati II Hol Active calls are automatically placed on hold when a new call is answered Hold Recall Calls left on hold
77. for repair Freight must be prepaid for all units returned to Tone Commander Units repaired under warranty will be return shipped UPS Brown Label or equivalent freight prepaid by Tone Commander Products which are older than the warranty period but less than 7 years old or still manufactured by Tone Commander may be repaired at the factory for a flat rate charge Repaired out of warranty units are warranted for 90 days from the date of repair The repair or replacement of a product under this warranty represents the entire obligation of Tone Commander Tone Commander will not be liable for any special or consequential damages resulting from or caused by any defect failure incapacity or malfunction of any of its products The foregoing express warranty is in lieu of all other warranties express or implied including but not limited to any implied warranty of merchantability fitness or adequacy for any purpose or use quality productiveness or capacity Tone Commander to the extent permitted by law hereby disclaims all such other warranties FCC Requirements This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used
78. gt gt PRESS ANY Key ON 120d Unit x lt lt lt is displayed e Press a key on the appropriate 120d console A SPID entry screen is displayed e Enter the SPID number s see Editing SPID amp PDN above A PDN entry is not required for 120d consoles Removing 120d Consoles Use this option to remove the SPID entry for 120d consoles If possible the 120d to be removed should be connected to the 40d and the power supply this will clear the console number and SPID from the 120d s memory e Select DELETE from the SPID menu UNINSTALL THIS 120d UNIT YES NO is displayed along with the 120d console data in question e Select YES to remove the console store the changes and return to the SPID menu Or Select NO to keep the 120d as is and return to the SPID menu NOTE The SPID number is stored in the console s memory Deleting a console does not automatically delete the associated SPID number Page 46 13 102633 Rev H Tone Commander 40d120 Installation Instructions Key Mapping Most call processing functions can be assigned to any 40d key All keys except the MAINT VOL SHIFT and Hold Loop keys are programmable Available key assignments are listed below NOTE Ring Delay and network features must be assigned to buttons with indicator lamps Type of Key Supplementary Info Required Local Function Call Back Network Feature Enter 2 digit Automatic Callback Feature Activator Call Forward Netwo
79. heck all console connecting cables Replace the affected console 3 Ifthere is backlighting enter the Maintenance Mode select DIAG select LINE Select NEXT and LAST to view the line status of the 40d and all installed 120d consoles If NT status is not synchronized and activated Check all line connections from the telco interface to the jack on the rear panel of the console Be sure to check all associated wiring cables connectors and jack panels status will be shown in the display of the 40d or via LEDs on the 120d console Replace the console in question or have the telco check the ISDN line based on the results of the previous check If L2 or L3 status indicates that the layer is not initialized Enter the Maintenance Mode select DIAG select SYSTEM select RESET then select YES If the fault condition persists from the Main menu select SETUP select SPID using NEXT and LAST to view the appropriate console Verify that SPID numbers are entered and they are correct While in the SPID Program select EDIT select DELETE select FIELD re enter the SPID number s select DONE Temporarily remove power from the console for at least 30 seconds then reapply it Have the telco check the ISDN line Replace the affected console 13 102633 Rev H Page 89 Tone Commander 40d120 Installation Instructions System Features Enhan Incomin II Identification The caller s name is displayed when sent from the central o
80. ide 2 For each DSS key enter the directory number of the desired station to be monitored Refer to page 42 for DSS key locations on the 120d console Also enter the same directory numbers with the station user names and autodial types on the 120d Configuration Sheets that are to be left on site pages 137 140 Translation Order Guides 4 and 5 pages 130 and 131 Follow the instructions for Translation Order Guides 2 and 73 using the Primary Directory Number that is assigned to the second 60 DSS BLF positions keys 61 120 On line 10 enter the PDN for the first 60 DSS BLF positions keys 1 60 mple Translation Order i The following three pages have Translation Order Guides that have been filled out for a typical installation Sample information is printed in italic block font Page 26 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 6 Directory Number DN 349 1000 9 Bearer Capability BCDN SP amp AU3 BCHCT 2 V amp 0 CMD amp 0 PMD IBCHCT 2 V amp 0 CMD amp 0 PMD 2 V amp 0 CMD amp 0 PMD VI TERMLIM 1 Other Associated Terminal DN None 11 Terminal Class of Service TSPCOS NOTIFY amp EKTS amp CACH amp BRGCE 8 DN3PBRG 12 Centrex Class of Service CXSCOS CT 13 Feature Activ
81. in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Page 94 13 102633 Rev H Tone Commander 40d120 Installation Instructions 404120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name 2 Customer Contact 3 Service Address 5 Digital Subscriber Loop Telephone 12 Digital Subscriber Loop Service Standard 13 Number of Terminals 1 14 Associated DN Bearer Service 15 B1 Channel 16 B2 Channel 17 D Channel X 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options 20 Terminal Configuration Group TCS40DNI 21 Terminal Type C 22 EKTS CACH 23 TKS Yes 25 BRCS Features optional Call Forward Variable CFIV Directed Call Pickup Non Barge in Originate CPDNO Call Pickup Terminating CPUT Distinctive Ringing DRIC Centrex Group IDP ICLID amp OCLID Displays All appearances LIDADAO or LIRCNMA ISDN Conference Transfer Individual All calls MWICTIA 6 Party Conference MWI6WB2 Redirecting Number Display RND Unrestricted Dialing Route Dial Errors To Tones TGUUT Directed Call Park CPDPARK Call Park Answer Back CPANSBK 26 Call Preference 27 Autohold 28 One Touch 29 PDN Call Ap
82. irectory Number 8 LTCLASS Default Logical Terminal 9 EKTS CACH 10 Bearer Service Restrictions NOPD NOCMD 11 SLBRI 12 CS m PS N 19 Version Issue 14 15 NCOS RING Y 16 Line Class Code ISDNKSET 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI 19 Directory Number Assignments See 40d120 Translation Order Guide 6 and 7 20 Feature Assignments None required 13 102633 Rev H Page 123 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 6 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 61 90 PDN for DSS keys 61 120 DSS Network DN MADN Fe T pe P p SCA NO Y k N N k _ O O O N I N sca wo ves sca No vs SCA no ves SCA No ves SCA wo ves SCA wo ves SCA No ves SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA wo vs SCA no ves SCA No ves SCA wo ves SCA wo ves SCA wo ves SCA No ves SCA No ves SCA wo ves SCA wo ves Sc wo ves Page 124 13 102633 Rev H Tone Commander 40d120 Installation Instructions
83. is to remain in the same queue after the timeout period set QUEUE and TIMEOUT QUEUE to the same value The arrow keys move the cursor position DELETE allows you to delete individual characters or an entire field A delete operation may be canceled by selecting ABORT Select EXIT to store changes for this call appearance or Select ABORT to cancel any changes You will be returned to the Call Appearance menu Select another call appearance or Select EXIT to return to the Queues menu Page 58 13 102633 Rev H Tone Commander 40d120 Installation Instructions Timer Calls on hold will recall the console after a timeout period Separate timers are provided for Hold Recall Page Recall Call Back Recall NXF incomplete transfer Recall and Ring Delay If the console is configured for Lucent Custom ISDN there will be an additional timer for Callback Recall Each recall timer can be set to expire after 1 999 seconds or disabled Configuration Sheet Fill out the Recall Timers table on Configuration Sheet 4 page 135 with the actual setting in seconds for each timer e Select TIMER from the Setup menu The Timer menu will be displayed e Select the timer to be examined changed with NEXT or LAST Available recall timers are Ring Delay Page Recall Hold Recall NXF incomplete transfer Recall A Callback Recall timer is provided for Lucent Custom ISDN only NOTE The Ring Delay timer allows a backup console to ring only wh
84. k Programming Issues Set up console 1 and console 2 in the same manner as in the Shar section above Page 74 13 102633 Rev Tone Commander 40d120 Installation Instructions nsole Programming I Console 1 e Press the MAINT key to enter Maintenance Mode e Select SETUP The Setup menu will be displayed e Setup the loops as in the Shared Call Appearances section for console 1 above e Select KEYS e Press the RING DLY button located between the TIME and CALL FWD buttons Ring delay information will be displayed e Select EDIT Press the right arrow gt button repeatedly until the FUNCTION field reads Not Used e Select DONE e Select EXIT to return to the Setup menu IMPORTANT As precaution the RING DLY key is removed from the main attendant s console to prevent inadvertent activation of the ring delay mode at this console Console 2 e Press the MAINT key to enter Maintenance Mode e Select SETUP The Setup menu will be displayed e Setup the loops as in the Shared Call Appearances section for console 2 above e Select TIMER The Ring Delay timer should be displayed If not press NEXT repeatedly until it is displayed e Select EDIT e Enter the desired ring delay interval Valid values are 1 999 seconds e Select DONE e Select EXIT to return to the Main menu IMPORTANT Ring delays will only apply 1 to call appearances that are programmed in the loops program as Terminate T
85. l Appearance Quantity Subaddress Definition SAR QTY Number of CAs to be Reserved SAR ORIG Reserve CA for originations SAR TERM Reserve CA for terminations Incoming Intercom ORIG CW PP Directory Call Ringing Deny 37 ___________ Primary 1 Normal Page 108 13 102633 Rev H Tone Commander 40d120 Installation Instructions L 404120 Translation Order Guide 7 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 61 90 PDN for DSS keys 61 120 ER em RR Te CI CI INE ICI 3 E PPTP 5 sowa _ 79 PPT Gp PPI N sowa C ora s N ora N sona o N xoa Te N sowa s os N sona 3 sowa a EF REN REN repe 2 2 apa 2 2 NX 2 S hd T 13 102633 Rev H Page 109 Tone Commander 40d120 Installation Instructions L 404120 Translation Order Guide 8 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 91 120 PDN for DSS keys 61 120 ow S et e E PPP I ep I Tio n om Y a N sona fel ejo oa n sona fd fi ora s Y fi n sona fe s sona e N sowa fel e n s
86. l Recall or I oc I oo o I oo oo O oo OO I oo I oo o I oo I oo I 00 I 00 o o I oO I o I 00 r m OPS GY GO WD GS 13 102633 Rev H Page 53 13 102633 Rev H Page 54 Tone Commander 40d120 Installation Instructions Editing Incoming Call Identifier Queue Assignments e Select QUEUE from the Setup menu The Queue menu will be displayed e Select ICI from the Queue menu The ICI menu will be displayed e Use NEXT or LAST to scroll through the Incoming Call Identifiers e Select EDIT to change the display translations queue assignments or timeout for the displayed call identifier e NEXT moves between the IDENTIFIER QUEUE TIMEOUT and TIMEOUT QUEUE fields e Enter a text string Display Translation that will be displayed on the console to identify the call type Characters are entered with the dial pad refer to page 64 If this field is blank the three character identifier will be displayed In the example above External is displayed for an InX call type Predefined identifiers cannot be edited only the Display Translation string can be changed e Enter the queue number timeout value seconds and timeout queue number with the dial pad Queues with a lower number have higher priority will be answered first Calls in queues 0 3 will be displayed immediately and displace the currently ringing call
87. ltiple console configurations see page 73 Line 20 Enter any additional special feature key assignments Typically no modification to this section is required For multiple console configurations see page 73 Translation Order Guide 2 page 112 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the 3 digit carrier access code for the desired long distance carrier Line 6 Enter the local 3 digit area code Line 7 Enter the 7 digit Primary Directory Number PDN of the 120d for the first 60 DSS BLF positions Line 18 Enter the 7 digit Primary Directory Number for the second 60 DSS BLF positions keys 61 120 Line 20 Leave this section blank No feature key assignments are required for the 120d NOTE One of these Translation Order Guides must be completed for each 60 stations appearing on a 120d console Translation Order Guides and 4 pages 113 and 114 At the top of each form enter the of the 120d for the first 60 DSS BLF positions from Line 7 of Translation Order Guide 2 Enter this number also for Key 1 For each DSS key enter the directory number of the desired station to be monitored Refer to page 42 for DSS key locations on the 120d console Also enter the same directory numbers with the station user names and autodial types on the 120d Configuration Sheets that are to be left on site pages 137 140 Translation Order Guides 5 7 pages 11
88. mbers obtained from your local telephone company The SPID uniquely identifies the console when it is connected to the network The 40d has one SPID Each 120d may have one or two SPIDs two are required for more than 60 stations In this application the 120d appears as two distinct ISDN terminals to the network each having 60 call appearances For National ISDN lines the SPID format should consist of your 10 digit PDN Including area code followed by 0101 For Custom ISDN lines the SPID format should consist of 01 the 7 digit excluding area code 0 IMPORTANT Although a SPID number is not required for a point to point ISDN line failure to enter one for the 40d will not allow it to initialize Contact your service provider if the SPID format does not work Additionally the 40d console must be programmed with a Primary Directory Number PDN Configuration Sheet Fill out Configuration Sheet 1 page 133 with the PDN for the 40d console and SPID numbers for the 40d and all 120d consoles Check the appropriate ISDN Version box 13 102633 Rev H Page 43 Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 1 SPID and PDN Numbers SPID 3 20 digits maximum exactly 10 digits for Lucent Custom ISDN 42534910000101 PDN 10 digits required for 4253491000 proper operation Lucent National ISDN ISDN Version Lucent Custom ISDN check one Nortel National I
89. n line 37 if known Also enter the following on line 37 CA 11 CA QTY 3 Subaddress two of the call appearances for outbound calls only Enter 2 on line 30 and Yes on line 31 Also order 10 secondary shared call appearances of console 1 s PDN Enter this information on line 38 NOTE When the above is implemented at the C O calls to the LDN will be routed by the network to both consoles Up to 10 inbound calls will be accommodated The eleventh caller will receive busy tone Console 1 can be called exclusively by dialing its secondary only DN Console 2 can be called exclusively by dialing its nsole Programming I Enter loop setup data for each console on 404120 Configuration Sheet 3 Refer to the Loop Setup section for loop programming 13 102633 Rev H Page 73 Tone Commander 40d120 Installation Instructions Console 1 e Press the MAINT key to enter Maintenance Mode e Select SETUP The Setup menu will be displayed e Select LOOPS from the Setup menu Current loop settings will be displayed e Program call appearances 1 through 10 and 13 as Terminate T 11 and 12 as Originate O and 14 through 22 as Unused blank Console 2 e Press the MAINT key to enter Maintenance Mode e Select SETUP The Setup menu will be displayed e Select LOOPS from the Setup menu Current loop settings will be displayed e Program call appearances 1 through 10 as Terminate T 11 as Non reserved N 12 and 1
90. nce Assignments Tone Commander 120d Console DSS Keys 31 60 PDN for DSS keys 1 60 ER m RR e DECO O CI S Roa Gp v rom es T PPI x oem CI CS Ape CI er reper epe EVE 2 if N _2 4 i w _ 3 EN 2 HE sss sls s RIO co ol z 2 DONE 13 102633 Rev H Page 99 Tone Commander 40d120 Installation Instructions 404120 Translation Order Guide 6 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 61 120 2 Customer Contact 6 PIC Preferred Long Distance Carrier N A 12 Digital Subscriber Loop Service Standard 13 Number of Terminals 2 Associated DN Bearer Service B1 Channel None B2 Channel DMD 17 SX 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options CSV Any 20 Terminal Configuration Group None 21 Terminal Type 22 EKTS CACH 23 TKS Yes 24 Display None 25 BRCS Features Centrex Group 26 Call Preference 27 Autohold 28 One Touch 29 PDN Call Appearance 30 PDN Call Appearance Quantity Directory Call Ringing Deny la 6 Primary N Normal No 9 Page 100 13 102633
91. nce main menu Use this option when directed to do so by Tone Commander Customer Service 120d Startup Diagnostics When power is applied to a 120d console the busy lamps in columns 2 6 indicate various states during initialization with the network column 2 Network Termination states column 3 Layer 2 states for DSS keys 1 60 column 4 Layer 3 states for DSS keys 1 60 column 5 Layer 2 states for DSS keys 61 120 column 6 Layer 3 states for DSS keys 61 120 All lamps will go out except for normal station busy indications after successful initialization If initialization was not successful the busy lamps will indicate the specific state s where the process failed as shown on the following pages Lamps 15 25 34 45 and 54 will remain on if the 120d console is not connected to an active ISDN line Page 68 13 102633 Rev H 13 102633 Rev H Tone Commander 40d120 Installation Instructions NT DSS Keys 1 60 Layer 2 Layer 3 7 N i _12_ 13 D O _ 16 R 15 19 ED DSS Keys 61 120 Layer2 Layer 3 A Figure 10 120d Console Diagnostic Indicators Page 69 Tone Commander 40d120 Installation Instructions z Synchronized MLT Quiet Termination Lamp EM EN NS E EA EN EM 11 12 13 14 15 16 17 18 19 0 2 DSS K 1 Layer 2 Layer 3 Diagnostic Status Diagnostic Status 31 Multiframe Established Multipoint Awaiting Release 32 Point to Point
92. ns on the 120d console Also enter the same directory numbers with the station user names and autodial types on the 120d Configuration Sheets that are to be left on site pages 137 140 Translation Order Guides 5 7 pages 115 117 Follow the instructions for Translation Order Guides 22 4 using the Primary Directory Number that is assigned to the second 60 DSS BLF positions keys 61 120 On line 18 enter the PDN for the first 60 DSS BLF positions keys 1 60 Sample Translation Order Guides The following three pages have Translation Order Guides that have been filled out for a typical installation Sample information is printed in italic block font Page 22 13 102633 Rev Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 8 LTCLASS BRAFS Default Logical Terminal N CACH Y 12 CS NI2 PS N 19 Version FUNCTIONAL Issue 2 14 DYNAMIC 15 NCOS 0 RING Y 16 Line Class Code ISDNKSET 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI NONE 19 Directory Number Assignments Directory Number MADN Type 349 1000 349 1000 349 1000 20 Feature Assignments Feature Description 4253491000 Controller DTM Deny Termination on MDN CFU N Call Forward Universal No Overflow Flexible Calling
93. nt Custom 11 Line Code U Interface 2B1Q 12 Digital Subscriber Loop Service Multipoint 13 Number of Terminals 14 Associated DN Bearer Service 15 B1 Channel 16 B2 Channel 17 D Channel X Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options 20 Terminal Configuration Group 21 Terminal Type D 22 TKS 23 Display 24 BRCS Features Centrex Group 25 Call Preference 26 Autohold 27 One Touch 28 PDN Call Appearance 29 PDN Call Appearance Quantity Subaddress Definition SAR QTY Number of CAs to be Reserved SAR ORIG Reserve CA for originations SAR TERM Reserve CA for terminations Incoming Intercom ORIG CW PP Directory Call Ringing Deny 37 ___________ Primary 1 N No 13 102633 Rev H Page 105 Tone Commander 40d120 Installation Instructions 404120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 Rm e AA E MES ICI YAA x ora s s sowa TPP pe E PPP me s sona on N sona sona EKZ N sowa 38 o N sona oa O x ww AP EE REN DEN Pe
94. o ves ps N 425 542 4718 sca No ves N 425 542 4721 sca ves i Eus 425 542 4722 sca no ves BEC EE 13 425 542 4736 sca ves 14 te mon 425 542 4723 ves _ 5 Mon 425 542 4713 SCA ves 16 16 225 542 4714 sca no ves _ 7 Mon 425 542 4724 sca no ves 8 18 Mon 425 542 4725 sca wo ves eE sen mo ves SCA NO ves SCA NO ves SCA NO ves Sc No ves Sc No ves SCA NO ves SCA NO ves SCA NO ves sca No ves Sc No ves Sca No ves 425 542 4728 425 542 4727 425 542 4730 425 485 4416 425 443 5694 N N iN 5 o O o EEN MON 13 102633 Rev H Page 21 Tone Commander 40d120 Installation Instructions Completing the Translation Order Guide for Nortel National ISDN 2 Translation Order Guide 1 page 119 Lines 1 4 Enter the Customer Name Customer Contact Service Address and Billing number Line 5 Enter the 3 digit carrier access code for the desired long distance carrier Line 6 Enter the local 3 digit area code Line 7 Enter the 7 digit Primary Directory Number PDN of the 40d
95. ocations on the 120d console Also enter the same directory numbers with the station user names and autodial types on the 120d Configuration Sheets that are to be left on site pages 137 140 Page 12 13 102633 Rev H Tone Commander 40d120 Installation Instructions Translation Order Guides 76 8 pages 108 110 Follow the instructions for Translation Order Guides 3 5 using the Primary Directory Number that is assigned to the second 60 DSS BLF positions keys 61 120 On line 14 enter the PDN for the first 60 DSS BLF positions keys 1 60 Sample Translation Order Guides The following four pages have Translation Order Guides that have been filled out for a typical installation Sample information is printed in italic block font 13 102633 Rev H Page 13 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 1 Primary Directory Number Configuration Commander 40d Console 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 12 Digital Subscriber Loop Service Point to Point 13 Number of Terminals 1 14 Associated DN Bearer Service 15 B1 Channel DMD 16 B2 Channel None 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options CSV Any 24 BRCS Features optional N A 17 D Channel SX Automatic Call Back Calling Call Forward Variable Feature Button Directed Call Pickup Non Barge in Originate Call Pickup Terminating
96. ole 7 8 conductor straight through line cords sheets of keycap labels handset with cord Installation Instructions this manual Attendant s Guide handset cradle Setup Utility diskette cradle mounting screws Setup Utility User s Guide PC interface cable N O 120d console 1 1 console tie bracket 4 screws 2 7 8 conductor straight through line cords 2 1 sheets of keycap labels Installation Instructions this manual Attendant s Guide 12 4 conductor line cord 61 clear keycaps Power Supply 1 404120 Power Supply 102612 1 Instructions Page 30 13 102633 Rev H Tone Commander 40d120 Installation Instructions Console Assembly 40d bottom view handset Figure 1 bottom view 120d Figure 2 13 102633 Rev H Install the handset cradle on the 40d console using the screws provided The cradle is usually installed on the left side near the handset jack but may be installed on either side of the console Plug the handset s cord into the jack beneath the front left edge of the console Use the supplied printed keycap labels or type feature names on blank labels Place the labels beneath the clear plastic keycaps then snap the keycaps onto the keys Fasten the console tie bracket beneath the left edge of the 120d console using the supplied mounting screws Fasten the other end of the
97. oming calls in queue In maintenance mode the six hold loop keys directly below the display act as soft function keys Key functions are identified in the bottom line of the display MAINTENANCE MAIN MENU NAMES TIME STATS SETUP DIAG ERIT To exit Maintenance Mode and store all programming e Press the Hold Loop key associated with EXIT or DONE from any programming screen until the main menu is displayed then select EXIT from the main menu Normal key and display operations will resume The main menu will be displayed the next time the MAINT key is pressed Or e Press the MAINT key Normal key and display operations will resume The last used menu will be displayed the next time the MAINT key is pressed This allows you to answer a call then resume programming where you left off 13 102633 Rev H Page 35 Tone Commander 40d120 Installation Instructions Password Protection To prevent inadvertent or unauthorized changes to console programming you can enable password protection Passwords consist of four digits entered with the dial pad or the Setup Utility Three separate passwords are provided Mode Default Password Console Setup 7743 SPID Name Autodial 6263 NAME When passwords are enabled the console will prompt for a password whenever a user attempts to access one of the above programming modes Enter Password e Enter the password digits with the dial pad when the Enter Password prompt appear
98. ona e n sona E gt 3 oe m I n sowa N sona n om N sona E n sona fi n sona L9 T oem repr G G gt re Z Z N ho 110 13 102633 Rev H Tone Commander 40d120 Installation Instructions Nortel National ISDN 1 404120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 2 Customer Contact 8 LTCLASS BRAFS Default Logical Terminal N 9 EKTS Y CACH Y 10 Bearer Service Restrictions NOPMD NOCMD 11 CS Y PS N 12 Version FUNCTIONAL Issue 2 RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI NONE 19 Directory Number Assignments apo y 2 A 3 4 5 8 7 io 11 12 14 KSH N Key Short Hunt No Overflow Additional Functional Call Group or EKTS Intercom Call Forward Universal No Overflow Flexi Feature Description _____ lexible Calling 3 party conference Call Transfer All Call Types Drop last party from conference 13 102633 Rev H Page 111 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 Customer Name 2 Customer Contact 3
99. ons about features installation or operation of the 40d120 Using This Manual Tone Commander consoles are easy to install and configure The step by step instructions in this manual guide the installer through the installation preliminary testing programming and operational testing of the 40d120 Installation of a 40d120 consists of the following steps 1 Order the equipment page 6 2 Fill out the appropriate Translation Order Guides as required by the telco and order the ISDN lines page 6 Fill out the Configuration Sheets page 43 Attach the handset cradle and tie bracket to the console page 31 Connect the power supply to the consoles and ISDN lines page 32 Enter the console SPIDs and PDN page 43 N O Set up console key mapping ringing call queues recall timers and call appearance loop usage as required for this installation Factory default settings may be adequate for many installations page 47 Enter the names and telephone numbers for DSS keys and caller identification page 62 9 Test the operation of the console Available features and ordering requirements vary somewhat among the ISDN service types offered by the telcos Features and installation steps that are specific to an ISDN service type or C O switch are noted in this manual as follows i Nortel Lucent Nortel or Siemens National ISDN Nortel National ISDN 1 only Lucent
100. operation Lucent National ISDN ISDN Version Lucent Custom ISDN check one L Nortel National ISDN Siemens National ISDN 120d 2 Keys 001 060 120d 3 Keys 001 060 Keys 061 120 If you have any questions about the Configuration Sheets or Translation Order Guides please call Tone Commander Customer Technical Support at 800 524 0024 13 102633 Rev H Page 133 Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 2 Key Mapping See pages 38 41 for default key assignments ICA IT 134 13 102633 Rev H National ISDN 40d Internal Identifier 13 102633 Rev H Tone Commander 40d120 Installation Instructions 404120 Configuration Sheet 3 Default Queue Number O oo o I oc I oo I oo I 00 I oo I oo I oo oo O O oo N Call Queues Actual Setting 0 8 Default Timeout Value seconds 120 120 120 120 120 150 120 120 120 120 120 120 120 120 120 120 120 Actual Setting 000 999 seconds Default Timeout Queue Number oj o o o I oo I 00 I I oo I O I OO O N Actual Setting 0 8 Page 135 Tone Commander 40d120 Installation Instructions Lucent Custom ISDN Network Identifier 40d120 Configuration Sheet 3 Default Queue Number oo I CO I oc CO I C I C I I I O O O
101. pearance 30 PDN Call Appearance Quantity Directory Call Ringing Deny Number PN CA Qty Pattern Termination Primary A Normal Secondary Normal Secondary Secondar 13 102633 Rev H Page 95 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Recommended Switch Configuration Group Definition Configuration Group TCS40DNI CPE Component 0 Range 41 RMK Tone Commander 40d ISDN Console Button List Feature mia 5 29 S al Ala Alo S 00 S c 53 55 CPANSBK ANSBACK 56 CPDPARK DPARK 57 CFIV CFBN 58 CPDNO DPN Call Park Answer Back Directed Call Park Call Forward Variable Directed Call Pickup Non Barge in al XFER DROP O o O O N 96 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 3 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 Customer Name 2 Customer Contact 3 Service Address 4 Billing Telephone 5 Digital Subscriber Loop Telephone 6 PIC Preferred Long Distance Carrier N A 7 Pick up Group 8 Call Forward Busy DN N A 9 CXR Interconnect Dialing N A ISDN Service National ISDN Line Code U Interface 2B1Q 12 Digital Subscriber Loop Service Standard
102. re the appropriate feedback can be viewed in the display via the LED above the button pressed or both If upon pressing a feature button an error beep is heard or the network feature does not work properly enter the Maintenance Mode select SETUP select KEYS then press the button in question Verify that the console button assignment matches the appropriate network feature activator configured on the line Make the appropriate programming changes and repeat the previous procedures in this section If the network feature still does not work contact your telco representative to verify that The network feature activator configured on the line matches the button assignment programmed on the console The network feature is properly configured or enabled on the line After reconciling network translations and the 40d program repeat the procedures in the first three paragraphs in this section 13 102633 Rev H Page 83 Tone Commander 40d120 Installation Instructions If after pressing the feature button the following is shown in the display Failure on Network Call Appearance 09 Circuit Channel congestion Screen 23 ress ORIGINATE to continue followed by Failure on Network Call Appearance 09 Recovery of timer exrPrirv Sora 24 ress ORIGINATE to continue The DN that was used to initiate the desired network feature has not been assigned the feature in network translations Contact your telco representative to d
103. re illuminated conduct the following Reseat the modular jack connectors of the console mounting cord at the 40d120 Power Supply 4102612 or alternate console power supply and at the console Verify that the 40d120 Power Supply or alternate console power supply is plugged into a live power receptacle Page 84 13 102633 Rev H Tone Commander 40d120 Installation Instructions Verify that the voltage being fed to the console by the power supply is 34 0 to 56 5 VDC This voltage can be read across pins 7 and 8 on the console end connector of the mounting cord Replace the 120d console 120d Line Initialization Diagnostics When power is applied to a 120d ISDN console that is connected to a fully configured and active ISDN line the Line Diagnostic display is automatically shown The display is continuously updated When all ISDN layers are fully initialized the display clears and is replaced by BLF indications When power is first applied the following station lamps are typically illuminated 15 27 34 47 54 NOTE Station lamps 27 and 47 will illuminate when power is first applied if there are no SPID number entries made to the 120d SPID Program If SPID numbers have been previously entered Station lamps 25 and 45 will displace 27 and 47 When Layer 1 initializes 11 27 33 47 53 When Layer 2 of Terminal 71 initializes 11 21 33 47 53 When Layer 3 of Terminal 1 initializes 11 21 31 47 53 Shortly
104. rimary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 6 PIC Preferred Long Distance Carrier N A 12 Digital Subscriber Loop Service Multipoint 13 Number of Terminals 2 Associated DN 425 349 1101 Bearer Service B1 Channel B2 Channel D Channel 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options 21 Terminal Type D 22 TKS Yes 23 Display None 24 BRCS Features Centrex Group 25 Call Preference 26 Autohold 27 One Touch 28 PDN Call Appearance 29 PDN Call Appearance Quantity Subaddress Definition SAR QTY Number of CAs to be Reserved SAR ORIG Reserve CA for originations SAR TERM Reserve CA for terminations Incoming Intercom ORIG CW PP Directory Call Ringing Deny 37 349 1100 61 Primary 1 N Noma 16 13 102633 Rev H Tone Commander 40d120 Installation Instructions L 404120 Translation Order Guide 4 Shared Call Appearance Assignments Tone Commander 120d Console DSS Keys 1 30 PDN for DSS keys 1 60 425 349 1100 1 L Cs NORMAL s L s NORMAL a a 1 L Cs NORMAL s 1 L NORMAL e 1 L NORMAL 1 6 sona oz s sess NORMAL
105. rk Feature Enter 2 digit Call Forward Variable Feature Activator destination number Park Enter 2 digit Directed Call Park Feature Activator Cancel Conference Enter 2 digit Conference Feature Activator typically 60 i Connect Enter 2 digit Transfer Feature Activator typically 61 i Drop Enter 2 digit Drop Feature Activator typically 62 Hold Inspect t Enter 2 digit Inspect Feature Activator Intercom 1 4 Network Feature Enter 2 digit Intercom Feature Activator tor Call Appearance j Network Call Network Feature Enter 2 digit Feature Activator Network Network Feature Enter 2 digit Feature Activator Feature Originate Page Enter Paging DN 15 digits max Pickup Network Feature Enter 2 digit Directed Call Pickup Feature Activator Local Function Priority Call t Network Feature Enter 2 digit Dial Call Waiting Feature Activator Release Local Function Ring Delay Local Function On Off Split Local Function Time Date Network Feature Enter 2 digit Time Date Feature Activator Unpark Network Feature Enter 2 digit Call Park Answer Back or Call Park Retrieve Feature Activator Voice Mail 1 2 Local Function Enter Voice Mail DN 15 digits max National ISDN t Lucent Custom ISDN With National ISDN Feature Activation button numbers must be assigned for Conference Connect Transfer and Drop keys These keys are preassigned when the console is configured for Lucent Custom ISDN see page 39 Siemens The
106. s Asterisks are displayed to hide the entered password e Select DONE Enabling Disabling Passwords To enable passwords set option switch 2 ON then power up the console If the console is already powered up disconnect power for a few seconds Setting option switch 2 OFF then cycling console power disables passwords Changing Passwords You can change any of the passwords All passwords must consist of four digits e Passwords must be enabled e Enter Console Setup page 43 Name Autodial Programming page 62 or Statistics Reset page 67 mode The Enter Password prompt for the selected mode is displayed CHANGE e Atthe Enter Password prompt enter the current password with the dial pad If you don t know the password restore the defaults see Default Passwords below e Select CHANGE to change the password for the mode shown in the upper right of the display Page 36 13 102633 Rev H Tone Commander 40d120 Installation Instructions Enter New Password ReEnter New Password NEXT Son n e Enter the new password with the dial pad e Select NEXT then enter the new password again for confirmation e Select DONE to enable the new password Default Passwords The default passwords listed in the table above are reloaded whenever the password mode is changed from disabled to enabled Use this procedure if you forget a custom password e Set option switch 2 OFF e Cycle power to disable all passwords
107. s to the PDN of console 2 Console Programming Issues Set up each console s call appearances using the loops program to match the capabilities programmed in network translations Page 76 13 102633 Rev H Tone Commander 40d120 Installation Instructions Troubleshooting 40d Power Up Diagnostics When power is first applied to the 40d ISDN console certain start up routines are conducted by the console processor to check its operating integrity At its conclusion the following display is shown NT o Current l Not Lis 1 TEI N A Screen 1 L3 own USID N A TID N A NEXT LAST L40641 ERIT When the above is shown proceed to 40d Line Initialization Diagnostics page 78 If the above is not showing conduct the following checks 1 Isthere another display showing If NO proceed to Step 2 If YES the following display is probably showing TCS d d Monitor Ortion Switches i OFF 2 OFF J 2 If itis set the slide switch on the rear panel of the 40d from MON to RUN The desired display as shown in Figure 1 will now be shown Proceed to 40d Line Initialization Diagnostics page 78 NOTE If another display is showing write it down verbatim then conduct the following tests record the results and call Tone Commander Customer Technical Support at 800 524 0024 Canthis display be displaced with the Maintenance Display when the MAINT button is pressed Yes _ No e Does this display re
108. sed to overcome the DSS key s 7 digit VM limitation e Voice mailbox numbers may be dialed with the dial pad if the NUMBER TO DIAL entry ends with a P e Leave the Voice Mail NUMBER TO DIAL field blank if each voice mailbox has a unique directory number i e no common prefix or dialup number Two keys can be configured as Voice Mail keys to accommodate two voice mail systems with different access numbers n T PYRI H r EE K iN a nica vM NUMBER TO DIAL 13 102633 Rev H Page 49 Tone Commander 40d120 Installation Instructions Intercom Keys Up to four keys may be designated as intercom keys Intercom calls are originated by pressing an intercom key Incoming calls to an intercom call appearance are queued for answering as with other calls With National ISDN each intercom key has an associated call appearance The call appearance must be set up for intercom use at the central office CALL APPEARANCE Intercom calls with Custom ISDN are originated on any originating or Custom ISDN nonreserved call appearance by sending a Feature Activation button number Program each intercom key with the Feature Activation number for the intercom group NETWORK BUTTON Gi Network Call and Network Feature Keys These options are used for generic network features that are not predefined in the console e Network Call automatically initiates a call before sending the Feature Activation code e
109. set cradle display in max vertical position 3 4 Ibs 120d Console Network Interface Termination ANSI standard 2B1Q U interface 8 pin modular jack Power Requirements 34 56 5 VDC 300 mA max 7 W typical power provided by Tone Commander 102612 Power Supply Physical Dimensions 3 25 H 9 75 W 10 75 D Weight Res 2 8 lbs 40d120 Power Supply 102612 Power Requirements 120 VAC 60 Hz 40 VA max Output 3 output connectors 36 300 mA max per connector Physical Dimensions 3 H 8 5 W 5 D Weight ori e 5 1 lbs Page 92 13 102633 Rev H Tone Commander 40d120 Installation Instructions Console Maintenance After initial installation the 40d120 requires little or no maintenance as long as adherence to the criteria discussed in the Site Preparation section is maintained The following guidelines are suggested DON T plug any other electrical products into the same circuit as the 40d even temporarily DON T spray cleaners or solvents directly on to the 40d120 console Use only a very dilute soap water solution applied to damp rag DON T use adhesive backed labels on the face of the console Such labels may impede button travel Migrating adhesives could also cause permanent damage DO use the provided nonadhesive key designations DO conduct periodic inspections to check
110. signments Tone Commander 120d Console DSS Keys 91 120 PDN for DSS keys 61 120 DSS Network DN MADN ziziziziziziziziz 2 2 2 2 2 2 ziziziziziziziziziz O O O O NO NO NO 13 102633 Rev H Page 117 Tone Commander 40d120 Installation Instructions Page 118 13 102633 Rev H Tone Commander 40d120 Installation Instructions Nortel National ISDN 2 404120 Translation Order Guide 1 Primary Directory Number Configuration Tone Commander 40d Console 2 Customer Contact 8 LTCLASS BRAFS Default Logical Terminal N 9 EKTS Y CACH Y 10 Bearer Service Restrictions NOPMD NOCMD 11 CS Y PS N 12 Version FUNCTIONAL Issue 2 RING Y 17 MAXKEYS 64 18 Other Terminal PDN associated with this BRI NONE 19 Directory Number Assignments Feature escription ____ Controller Deny Termination on MDN Deny Termination on MDN Call Forward Universal No Overflow Flexible Calling 3 party conference Transfer IMP CTALL Call Transfer All Call Types DROP Drop last party from conference 75o oococp 13 102633 Rev H Page 119 Tone Commander 40d120 Installation Instructions 404120 Translation Order Guide 2 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 60 Customer Name 2 Customer Contact 3 Service Address 4 Billing Telephone 5 PIC Preferred Long Distance Carrier
111. splay proceed to 40d Line Initialization Diagnostics below 40d Line Initialization Diagnostics When power is applied to a 40d ISDN console that is connected to a fully configured and active ISDN line the Line Diagnostic display is automatically shown Information within the display is continuously updated When the 40d and network are fully initialized the display clears A typical display transition is as shown below When power is first applied NT No Seal Current U Not Synched Ler TET Unassigned TEI N Screen 4 L3 USIDIN A TIDIN A NEXT LAST Ldodj EXIT When Layer 1 initializes NT U Synehroniged Activated Ler Established Awaiting Screen 5 L3 Not Initialized USIDIN A TIDIN A NEXT LAST 408 EXIT When Layer 2 initializes NT U Synehronizged Activated L2 Hulti Frame Established 078 Screen 6 L3 Not Initialized USIDIN A TIDIN A NEXT LAST Ldodi EXIT When Layer 3 initializes NT U Svnchroniz Ler Hulti Frame ba ish 278 7 Lo Hulti raoint TID 076 NEXT LAST 404 EXIT Shortly thereafter the display clears Typically the above transition takes anywhere from 30 to 90 seconds When the display clears proceed to 40d Call Origination Checkout page 79 If the display does not clear undertake the following Page 78 13 102633 Rev H Tone Commander 40d120 Installation Instructions 1 Determine which display continues to show Screen 4 5 or 6 2
112. ssages received from the network Page Recall Page hoi OMM IMMEDIATE siemens pronty cat yos Pm PRIORITY Siemens priorty cariye 13 102633 Rev H Page 51 Tone Commander 40d120 Installation Instructions With Lucent Custom ISDN all Incoming Call Identifiers are sent from the network Custom ISDN The Incoming Call Identifiers listed below are predefined You can add other call types as needed Outgoing Outgoing cal to internal destination Pag Page Recall Page 2 matches any character sent by the network If WT1 is sent then WATS7 is displayed Configuration Sheet Fill out Configuration Sheet 3 page 135 or 136 with queue assignments for each call identifier Additional call identifiers or call appearance queue assignments may be entered on the blank lines Separate sheets are included for National ISDN and Lucent Custom ISDN Page 52 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Configuration Sheet 43 Call Queues Default Actual Timeout Setting Value 000 999 seconds seconds Number 120 120 120 120 120 120 120 120 120 100 150 120 120 120 120 120 120 1 0 1082 120 120 120 100 120 120 120 Default Actual 40d Internal Identifier Queue Setting Number 0 8 Actual Setting 0 8 S ol oll XFR Transfer Recall CMP Camp Recall SER Seria
113. the 120d s SPID Program If necessary verify the number with a local telco customer support representative Page 86 13 102633 Rev H Tone Commander 40d120 Installation Instructions Make the appropriate 120d programming changes as required The 120d will initialize automatically after the changes are entered If station lamps 11 21 33 47 53 persist temporarily remove power from the 120d console for at least 30 seconds then reapply it If screen 28 is showing continuously Verify that there is a SPID number entered for Terminal 2 Make the appropriate programming changes Layer 2 should initialize as shown in screen 29 If screen 29 is showing continuously Verify that the correct SPID number is entered in the 120d s SPID Program for Terminal 2 If necessary verify the number with a local telco customer support rep Make the appropriate 120d programming changes if required Layer 3 should initialize as shown in screen 30 The station lamp states shown below are a special case Since the success or failure of fully initializing Terminal 1 drives the LED Line Diagnostic Display the following is shown whenever Terminal Z2 initializes fully but Terminal 1 doesn t 11 21 33 41 53 Verify that the correct SPID number is entered in the 120d s SPID Program for Terminal 1 If necessary verify the number with a local telco customer support representative Make the appropriate 120d programming changes as require
114. thereafter the diagnostic display clears and is replaced by BLF status NOTE The 120d Line Diagnostic Display clears when Layer 3 of Terminal 1 initializes To view the line status of Terminal 42 enter the Maintenance Mode select DIAG select LINE select NEXT to view Terminal 1 of 120d 1 then select NEXT again to view Terminal 2 If 120d 2 3 or 4 are involved select NEXT until the desired status display can be viewed Prior to initialization of Layer 2 NT U Synehronizged Activated iz Unassigned TEI N A Screen 26 L3 Bown USIDIN A TIDIN A NEXT LAST LDizOd 1 Lines 61 120 EXIT When Layer 2 of Terminal 2 initializes NT U Synehronizged Activated Lei Hulti Frame Established 087 Screen 27 L3 Not Initialized USIDIN A TIDIN A NEXT LAST 120d 1 Lines 51 1201 AIT When Layer 3 of Terminal 2 initializes 13 102633 Rev H Page 85 Tone Commander 40d120 Installation Instructions NT U Synehronizged Activated Multi Frame Established TET roa Screen 28 L3 Hulti raoint USID 000 TID 0OB7 NEXT LAST 1204 1 Lines Gi i120 ERIT NOTE The above information indicates benchmark points in the initialization process Information and sequences may vary If the Line Diagnostic display does not clear undertake the following 1 If not already accomplished connect the 120d console to the companion 40d console using the data link mounting cord Determine which display
115. to allow both appearances to be monitored on a single DSS key s station lamp pair 3 Some telcos offer 128 call appearances on a single SPID Call appearance remapping allows a 120d to monitor all 120 station call appearances on just one SPID Each monitored call appearance can appear on only one station lamp When a call appearance is assigned to a new DSS key it is removed from its former position Configuration Sheet Fill out Configuration Sheets 5 8 pages 138 141 with the station user name directory lookup number DSS autodial number voice mailbox number SPID number and call appearance for each DSS key DSS number assignments should match those entered on the Translation Order Guides Before filling out the Configuration Sheets make copies as needed for any additional 120d consoles Page 62 13 102633 Rev H Tone Commander 40d120 Installation Instructions 1204 Configuration Sheet 5 DSS Keys 1 30 DSS keys are numbered vertically on the console see page 42 Directory DSS or Autodial T Name Number Number vu CA 10 18 T Y 13 102633 Rev H Page 63 Tone Commander 40d120 Installation Instructions Programming Pr r e Press the MAINT key to enter Maintenance Mode NAMES e Select NAMES from the Maintenance Main Menu to enter autodial programming mode The current name database entries will be displayed by phone number order e To edit a name number that has alread
116. turn when the Maintenance Mode is exited Yes _ No f power to the 40d is removed then reapplied does this display return Yes _ No 2 Ifthe display is blank with backlighting present proceed to Step 3 If the display is blank without backlighting present Reseat the modular jack connectors of the console mounting cord at the 404120 Power Supply 102612 or alternate console power supply and at the console Verify that the 40d120 Power Supply or alternate console power supply is plugged into a live AC power receptacle Verify that the voltage being fed to the console by the power supply is 34 0 to 56 5 VDC This voltage can be read across pins 7 and 8 on the console end connector of the mounting cord Replace the 40d console 3 Press the MAINT button the blank display with backlighting should be displaced by the Maintenance Display If the Maintenance display is not shown set the slide switch on the rear panel of the 40d to Monitor The following display should be shown 13 102633 Rev H Page 77 Tone Commander 40d120 Installation Instructions The RUN MON switch is set to POSsiti n Return it to RUN the MON Position Screen 3 operatione to resume normal console If the display shown in Screen above does not appear temporarily remove power reapply it and repeat Steps 1 through 3 If the results are the same replace the 40d console If the Maintenance display displaces the blank di
117. uch 29 PDN Call Appearance 30 PDN Call Appearance Quantity Directory Call Ringing Deny Number CA DN Type CA Qty Pattern Termination 349 1000 1 Primary Normal No econdary Normal econdary Secondary Normal j A O Secondar Nomada J Page 8 13 102633 Rev H Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 2 Recommended Switch Configuration Group Definition Configuration Group TCS40DNI CPE Component 0 Range 41 RMK Tone Commander 40d ISDN Console Button List CPANSBK ANSBACK CPDPARK DPARK CFIV CFBN CPDNO Call Park Answer Back Directed Call Park Call Forward Variable Directed Call Pickup Non Barge in Conference Transfer o N Drop o 13 102633 Rev H 9 Tone Commander 40d120 Installation Instructions 40d120 Translation Order Guide 3 Primary Directory Number Configuration Tone Commander 120d Console DSS Keys 1 30 1 Customer Name Tone Commander 2 Customer Contact Steve Walker 6 PIC Preferred Long Distance Carrier N A 12 Digital Subscriber Loop Service Standard 13 Number of Terminals 2 Associated DN 425 349 1101 Bearer Service B1 Channel DMD B2 Channel None 17 SX 18 Maximum Number of B Channels 1 19 Circuit Switched Channel Options CSV Any 20 Terminal Configuration Group None 21 Terminal Type 22
118. will be displayed Select CA from the Queue menu The Call Appearance menu will be displayed Use NEXT or LAST to scroll through the 22 call appearances Select EDIT to change the display translations queue assignments or timeout for the displayed call appearance If Use ICI is displayed calls ringing on this call appearance will be prioritized based on ICIs To assign the call appearance to a queue use the ADD function explained on the next page NEXT moves between the CALL APPEARANCE QUEUE TIMEOUT and TIMEOUT QUEUE fields Enter a text string Display Translation that will be displayed on the console to identify the call appearance Characters are entered with the dial pad refer to page 64 If you do not edit this field CA followed by the call appearance number will be displayed In the example above FIRE is displayed for call appearance 1 To remove a call appearance s queue assignment and revert to using ICIs select DELETE while the cursor is in the Display Translation field then select ENTRY Enter the queue number timeout value seconds and timeout queue number with the dial pad Queues with a lower number have higher priority will be answered first Calls in queues 0 3 will be displayed immediately and displace the currently ringing call Use these queues only for emergency call types Calls in queues 4 8 remain in queue until the currently displayed call is answered If this call appearance
119. y been programmed select NEXT or LAST to view the next or previous name programmed in the name database When the desired name is found select EDIT to alter the programming or Press DSS key to select the name number entry associated with the key e When the desired name is found select EDIT to alter the programming e To add a new name number select ADD e Enter names with the dial pad Most dial pad keys can access several characters Press the key repeatedly until the desired character appears in the display To enter lower case letters first press the SHIFT key the light above the key indicates lower case mode Character assignments are shown below Use the and keys or the VOL keys to move between character positions DELETE will delete your choice of a single character CHAR all characters in a field FIELD or the entire name number entry ENTRY ABC JKL PQRS TUV space o X lt N Page 64 13 102633 Rev H Tone Commander 40d120 Installation Instructions e Select NEXT to move the cursor to the DN field e Using the dial pad enter the full telephone number as sent by the telco for incoming calling name lookup The display will show the number being entered The character position will advance automatically in this field e Select NEXT to move the cursor to the DSS field e Using the dial pad enter the exact number to be dialed when the DSS key is pressed This number should in
120. ys to manually select the character position e Press the DONE key to save the new time setting or ABORT to exit and discard any changes The console will revert to the previous time setting if an invalid time was entered The console will automatically change its time setting to match Central Office time whenever MEME time stamped message is received from the network e g an incoming call DELETE will delete your choice of a single character CHAR all characters in a field FIELD or the entire name number entry ENTRY Page 66 13 102633 Rev H Tone Commander 40d120 Installation Instructions Statistics Console statistics such as average length of calls response time for call answering and number of recalls are recorded by the 40d All statistics can be reset by the user Statistics and console error logs can be saved to a PC and printed with the 404120 Setup Utility Please refer to the 40d120 Setup Utility User s Guide doc 14 280177 that accompanies the utility diskette Statistics are presented on three display screens Use the NEXT and LAST keys to move between Screens e Press the MAINT key to enter Maintenance Mode e Select STATS The first Statistics screen will be displayed Average Call Time the average length of a call Average Hold Time the average time that calls are on hold Average Response Time the average time a call is ringing at the console before it is answered e Select N

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