MCRSync-NTP User Manual
Contents
1. Masterclock Inc reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes Copyrights Copyright 2011 Masterclock Inc All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Masterclock Inc Trademarks Trademarks mentioned in this manual are the property of their respective owners Icons Used In This Manual Caution This icon signifies a potential hazard and gives tips on how to avoid them Important Information This icon indicates to an important step that must be followed Technical Note This icon describes technical terms and actions Helpful Hint This icon suggests the general setup and practice A O D H Printing While optimized for onscreen viewing the pages of this manual are formatted for printing on 8 1 2 x 11 and A4 sized paper giving you the option to print the entire manual or just a specific page or section MCRSync NTP User Manual Rev 2013 06 28 Page 4 Introduction The MCRSync NTP server Master Clock Reference Network Time Protocol is an NTP version 3 compliant mode 4 server for use with Masterclock s newer generation of PC cards which includes the TCR1000 time co2. second mode of operation sets up the MCRSync NTP server as the primary NTP stratum 1 server Secondary NTP stratum 2 reference servers then synchronize to the MCRSync NTP server The secondary reference server then provides the NTP client with its timing information With this approach many platforms can be serviced in large networks as shown in Figure 2 Secondary reference servers CO NTP clients MCRSync NTP Server N O Q Q O Figure 2 A representation of a larger network using NTP As with any socket application there s a limit to the number of clients that can be serviced in a timely manner This limits the number of simultaneous requests the socket application can service without allowing data packets to time out This doesn t mean the NTP client platforms will not synchronize to the MCRSync NTP server if it has reached a saturation point Most well behaved NTP clients will re transmit their request when they recognize that their original request has timed out At some point in this loop the client software will be serviced and the platform will be synchronized There is no set rule governing when a network should utilize secondary reference NTP servers Empirical analysis of the NTP client software to determine how many times the client software must submit a NTP request before being serviced is about the easiest method to determine if secondary servers are needed If the MCRSync NTP server is not servicing
3. the CD ROM in to the drive 2 Located and click on the file Setup _ MCRSync NTP xxbit exe xx is the 32 or 64 bit version 5 You might be given the option to save the file or run from the CD ROM Click Run to run the installer from the CD ROM 6 Depending on Windows OS security settings UAC there could be a number of different pop up Warning windows Click Run to allow the installation to begin MCRSync NTP User Manual Rev 2013 06 28 Page 7 7 Follow the window prompts and input field data to install the TCR1000 files to the Windows OS EEE EE ER TCRSync 1000 x64 64 bit version requires the following items to be installed on your 3 Welcome to the InstallShield Wizard for computer Click Install to begin installing these requirements MCRSync NTP x64 64 bit verson Status Requir t The InstallShield R Wizard will install MCRSync NTP x64 64 bit verson on your computer To continue click Next Pending Microsoft Visual C 2010 Redistributable Package x64 Pending Microsoft NET Framework 4 0 Full WARNING This program is protected by copyright law and international treaties 1 Required support files 2 Welcome screen Please read the following license agreement carefully Please enter your information Software License Agreement ESA You should read this License carefully before using the software This is a legal 3 E agreement between you the customer as an ind
4. your NTP clients in a manner acceptable to your timing needs you probably need secondary reference servers on your network Requirements MCRSync NTP was developed to run on the Windows platform in either a 32 or 64 bit environment e Windows XP 32bit only e Windows Server 2003 e Windows 7 e Windows Server 2008 There are two redistributables that need to be installed The installer application will check your system at runtime and install is need e Microsoft NET Framwork 4 e Microsoft Visual C 2010 Redistributable Package MCRSync NTP needs to have a TCR1000 or PCle card from Masterclock installed and operational with the card s MCRSync service running MCRSync NTP User Manual Rev 2013 06 28 Page 6 Unpacking Supplied Ship Kit The list below is for illustration purposes Refer to your sales order for actual items shipped e CD ROM o Installer Software Applications Configuration Utility Windows Service User Manual Installation Software The MCRSync NTP CD contains the installer configuration utility service and user manual MCRSync NTP Configuration Utility and Services A feature in Windows OS is the WIN32Time native computer to computer time synchronization mechanism For MCRSync NTP Monitor to operate properly W32Time must be configured in specific ways depending on the network environment T The MCRSync_NTP Service is installed and started during the installation process 1 Insert
5. MCRsync NTP User Manual Masterclock MCRSync NTP User Manual Rev 2013 06 28 Page 2 Table of Contents OWN do a II ER E T 3 DISC A DI a E O O E nn A A 3 Bea RA N OR EE iaa 3 ice el tire AA ne o EE E lu o EE EE EE 3 leeg US Se MA o O reo Sr 3 RE AE OT OE cde co ane erence A OE o ER EO O ee 3 A A o A rn aan 4 Modecor Operarios 4 Redurre Men ES arras 5 dele dy EE E da a EE a OE N 6 Supplied nn E N 6 TEE ide N e EE EE E 6 Se RE Ee N EE OE EE EE 6 MCRSync NTP Configuration Utility and Services ee EE ee ee EE Ee ee ee EE ee ee ee Ee ee ee AR Ee ee ee Re ee ee Re ee ee ee ee ee 6 ConHeuracion CINE ss si ee ea GR Ge ES Lana ec GE Re ee ee DUE N DOE GE 8 Opera ed ER lara 10 AIMS CA MERSVIIG NP see a and E ee E ou ed De 11 SE OP Sn O O O O UE OE ESOO FB ee een 11 APPI IUO ee E ee ere 11 Limited Waranty aco e Pe ooo PO OSE ae ed EEEE OA EEE O E 12 O E E EN E A EE OER EE 12 LIMON anno aiii 12 Sak Fh VS A e o oO ee ee 12 Service Intorma OR een A ea 13 RMA PONCY oia 13 CO U ee EE EA EEE EEE EA E E EO A E 13 MCRSync NTP User Manual Rev 2013 06 28 Page 3 Forward Disclaimer The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Masterclock Inc assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein
6. c 1 800 940 2248 sales masterclock com 2484 West Clay Street 1 636 724 3666 St Charles MO 63301 USA 1 636 724 3776 fax Technical Support support masterclock com website International www masterclock com 1 636 724 3666 1 636 724 3776 fax Masterclock Inc 2484 West Clay St St Charles MO 63301 1 636 724 3666 1 800 724 1778 support masterclock com sales masterclock com
7. de reader card and the PCle card TCR GPS HSO and OSC models It is specifically designed for networks where local and uninterrupted timing information is necessary or networks with limited Internet connectivity Using NTP Network Time Protocol accurate timing information can be distributed over many types of platforms using many available or proprietary NTP clients and secondary servers Modes of Operation The MCRSync NTP server was specifically designed to operate as a primary NTP stratum 1 reference server The server is directly coupled with the TCR1000 card installed The MCRSync NTP server will not operate in a peer to peer mode It is not designed to synchronize to any other reference server This does not mean that the MCRSync NTP server is not scalable if other servers use the MCRSync NTP server as their primary reference server a timing network can be established that can service the timing needs of thousands of platforms with accurate time The MCRSync NTP server has two modes of operation The first mode of operation sets up the MCRSync NTP server as the only NTP server on the network Each NTP client then sends a time request to the MCRSync NTP server for its timing information This approach is satisfactory for small to mid size networks as shown in Figure 1 MCRSync NTP Serve IN Se Client Client Client Figure 1 A representation of a small network using NTP MCRSync NTP User Manual Rev 2013 06 28 Page 5 The
8. hese are the only two notations that the MCRSync NTP server will make to the application log during normal operation MCRSync NTP server is designed to monitor its internal state Under a severe error MCRSync NTP server will terminate itself if it senses a condition where it will not be able to output accurate timing information It will make an application log entry to what caused the severe error The MCRSync NTP server will only send one warning message to the application log If at some point the TCR reader card fails to interrupt the MCRSync NTP server will issue a warning message that it has not received an interrupt from the TCR reader card for 90 seconds Usually the cause of this message is the loss of the SMPTE time source into the TCR reader card It will log a warning message when communication with the TCR reader card is lost and when communication with the TCR reader card was re established The MCRSync NTP server will continue to operated but will flag the NTP packets outputted as invalid until the time it has reestablished communication with the TCR reader card MCRSync NTP User Manual Rev 2013 06 28 Page 11 Uninstall MCRSync NTP Use the steps below to uninstall MCRSync NTP from your Windows PC Service 1 Remove the MCRSync_NTP Service a For x86 32 bit systems double click the file mersync ntp_x86_uninstall_sc exe b For x64 64 bit systems double click the file mersync ntp_x64 uninstall sc exe App
9. ividual or an entity the end user Oran and Masterclock Inc Masterclock the right to use this software is granted only 9 if you the customer agrees to the terms of this License If you do not agree to the Company Inc terms of this License promptly return the software package and accompanying items including written materials and binders or other containers to the place of purchase for a full refund Use of this software indicates your acceptance of these terms and conditions 9 I accept the terms in the license agreement I do not accept the terms in the license agreement InstallShield InstallShield 3 Accept the software license terms 4 Enter company information y MCRSync NTP x64 64 bit verson InstallShield Wizard Installing MCRSync NTP x64 64 bit verson The program features you selected are being installed C4 Please wait while the InstallShield Wizard installs MCRSync NTP x64 64 bik Wess arie va man The InstallShield Wizard has successfully installed MCRSync NTP x64 64 bit verson Click Finish to exit the wizard InstallShield lt Back Next gt 5 View the status bar 6 Installation complete MCRSync NTP User Manual Rev 2013 06 28 Page 8 Configuration Utility The MCRSync NTP Configuration Utility should be run to configure your time server software parameters This configuration utility allows you for to select options
10. lication 2 Uninstall the files and folders from your system a From the Start Menu navigate to the Masterclock MCRSync NTP folder b Click Uninstall MCRSync NTP MCRSync NTP User Manual Rev 2013 06 28 Page 12 Limited Warranty This Masterclock Inc product warranty extends to the original purchaser Masterclock warrants this product against defects in materials and workmanship for a period of one year from date of sale If Masterclock receives notice of such defects during the warranty period Masterclock will at its option either repair or replace products that prove to be defective Should Masterclock be unable to repair or replace the product within a reasonable amount of time the customer s alternate remedy shall be a refund of the purchase price upon return of the product to Masterclock This warranty gives the customer specific legal rights Other rights which vary from state to state or province to province may be available Exclusions The above warranty shall not apply to defects resulting from improper or inadequate installation or maintenance by the customer customer supplied software or interfacing unauthorized modification or misuse operation outside of the environmental specifications for the product or improper site preparation and maintenance if applicable Limitations Masterclock makes no other warranty either expressed or implied with respect to this product Masterclock specifically disclaims
11. regarding your source of time code and various clock synchronization operating parameters MCR Sync NTP Version 2 0 Y Enable NTP Server NTP Server Settings Y Allow NTP server to send packets when there is no reference lock Broadcast Multicast Settings Provide NTP using broadcast address 255 255 255 255 Provide NTP using multicast address below Class D 224 239 xxx xxx xxx 224 0 1 1 recommended 1 Frequency 120 Seconds Stratum Levels High Precision Reference 2 em Low Precision Reference 4 Reference Identifier Masterdock Reference Device TCR1000 MCRPCIe GPS TCR HSO OSC MCRPCI66 GPS TCR HSO OSC Cancel IMPORTANT The correct device MUST be chosen for MCRSync NTP to serve time The choice of Masterclock Reference Device see above must match the card actually installed in the PC IMPORTANT windows Firewall MUST be modified to open UDP port 123 to allow NTP traffic In Windows 7 Open Start gt Control Panel gt Windows Firewall Click the Advanced Settings link Click Inbound Rules Click New Rule Select Port as the type Next Select UDP and Specific Local Ports Next Select Allow the connection Next MCRSync NTP User Manual Rev 2013 06 28 Page 9 Checkmark Domain Private and Public Next Enter a memorable name like NTP 123 UDP Finish In Windows XP Open Start gt Control Panel gt Windows Fi
12. rewall Click the Exceptions tab Click the Add Port button Enter a memorable name like NTP 123 UDP Enter 123 as Port number Select UDP Click the OK button Also the firewalls in any anti virus or other utility that is running on the PC may need UDP port 123 opened IMPORTANT The service named Windows Time must be disabled so it will not tie up port 123 Right click My Computer and choose Manage Expand Services and Applications and select Services In the list find Windows Time Right click it and choose Properties In the pane that appears open the drop down box labeled Startup type and choose Disabled Click the OK button Note the real name of that service is W32Time MCRSync NTP User Manual Rev 2013 06 28 Page 10 Operation The MCRSync NTP server is designed to have minimum intrusions on the day to day operation of the computer it is installed on With that philosophy the MCRSync NTP server will automatically obtain the IP address of the machine installed on check for required services initialize and bind the NTP port and configure itself as a service When these requirements have been met the MCRSync NTP server will start When running the MCRSync NTP server will make an application event log entry noting its startup time It will make a second entry to the application log no longer than one minute after it has started noting that it has synchronized to its time source T
13. s RMA number on the outside of the box so that your return can be processed immediately RMA Policy Our RMA policy is straight forward and is based on several basic premises e An item can be returned subject to several basic requirements under our 30 day Satisfaction Guarantee e If an item fails within the Warranty Period we will repair and return it freight prepaid e If an item is outside the warranty period and requires repair we will inspect repair and return the item to you for a reasonable charge for the work and the cost for freight e If you think an item or system is not working properly we expect you to read the instruction manual talk with our technical support department and make a reasonable effort to resolve the issue e If you return an item to us for repair and the item is found to work properly then we will charge you an Analysis and Inspection charge plus the return freight Please supply us with as many details about the problem as you can The information you supply will be supplied to the repair department before your unit arrives This helps us to provide you with the best service in the fastest manner We apologize for any inconvenience that the need for repair may cause you We hope that our rapid service meets your needs If you have any suggestions to help us improve our service please give us a call We appreciate your ideas and will respond to them Contacting Us USA and Canada Sales Masterclock In
14. the implied warranties of merchantability of fitness for a particular purpose In any state or province which does not allow the foregoing disclaimer any implied warranty of merchantability or fitness for a particular purpose imposed by law in those states or provinces is limited to the one year duration of the written warranty Exclusive Remedies The remedies provided herein are the customer s sole and exclusive remedies In no event shall Masterclock be liable for any direct indirect special incidental or consequential damages whether based on contract tort or any other legal theory In any state or province that does not allow the foregoing exclusion or limitation of incidental or consequential damages the customer may have other remedies MCRSync NTP User Manual Rev 2013 06 28 Page 13 Service Information We sincerely hope that you never experience a problem with any Masterclock product If you do need service contact Masterclock s Technical Support team A trained specialist will help you to quickly determine the source of the problem Many problems are easily resolved with a single phone call or email If it is necessary to return a unit to us an RMA Return Material Authorization number will be given to you Visit our website to download a current RMA request form http www masterclock com rma ph Masterclock tracks the flow of returned material with our RMA system to ensure speedy service You must include thi
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