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USER MANUAL - Ground Control

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1. RJ 45 Connector Pin Function 12365678 1 Rx 2 Rx 3 Ix 4 NC Female Receptacle 5 NC 6 Tx 7 NC 8 NC Specifications Item Specification Connector type RJ 45 female MDI X IEEE 802 3 10 100BaseT Standard ISO IEC 8877 1992 and IEEE 802 3 1998 Edition Max data rate 10 100 Mbps Max cable length 100 m 328 ft with Cat5 UTP TT 98 122274 0 155 Appendix A Technical specifications USB interface Connector pin out The pin out for the USB connector is as follows Mini B Pin Function 1 NC 2 D 3 D Female Receptacle 7 NC 5 GND Specifications Item Specification Version 1 1 Slave Connector type Mini B female Max data rate 12 Mbps Max cable length 5 m 16 4 ft Max units connected 7 physical devices Driver Proprietary enclosed on CD with the product TT 98 122274 0 156 Appendix A Technical specifications Bluetooth interface Specifications Item Specification Version 1 2 Standard Power Class 1 The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI Received Signal Strength Indicator Antenna Integrated in transceiver unit Physical media Frequency Hopping Spread Spectrum RF Max data rate 721 kbps 57 6 kbps Frequency 2400 to 2483 5 MHz Max coverage outdoor 100 m 328 ft Max number of devices 7 connected Profiles supporte
2. cccesccssesssescceecesecsseceeeeees 107 Configuring the Phone Fax settings scsseceseeeeeceeeeesesceeceeseseeeceaeeesesceneeaeees 110 Setting Up Call Services sisrate aee a E RE RENAE aces 111 Setting a common APN itiesetsbeicesnesnapeteacedtenndtedtanetietslatpdael sarian eno a aaaeei ia 117 Selecting the GPS antenna sisiisioesirrreraniiaii seiere EEA EEEa ETETE 118 Properties software upload and alarm list cccsccsseeseeceteeeeseeeeeees 119 Viewing the properties of the EXPLORER 500 snsssssssssssssseessssssseseesssesessessseseses 119 Uploading SoftWare sssini iniisa aeei ie 120 Viewing the Alarmi LIST serseri seins anaa i Ana aSa Aasaia diah 121 Administration 535 pc pct acces ess cnsi pest ss enone tas cv voe bv asensedassevontunaunenteeeas 122 Accessing the administration settings c ccsccsscssscsseseecceeceecsseseceeeeseeeeseeeees 122 RST Th E E roa E E E E doesent renee 127 Using a Traffic Flow Template gases cctetensssepesaensdetes nsseneeatyandinadiiadeasaseemenlsemnuueanss 130 Help desk and diagnostic report 00 0 0 cecessseseseecseseececeecseseseeeceeseeeesees 132 Accessing th Help DESK sisaccaisscccccessanansasasaananssnanceanscrcanasnasanseusateatseassonsaaatansnunennae 132 Generating a diagnostic report sessssessessessssessessesessessesessesseseesesresesseseesesseseesese 132 Whats neXt corie E E E E E 133 Maintenance and troubleshooting Inthischapt r eee emer ener nee oer ar
3. TT 98 122274 0 Using a phone or fax machine 60 Chapter 4 Using the interfaces Holding a call DB The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key During a call you may place the initial call on hold while another call is made If you want to Do as follows Place a call on hold PressR 2 Place the existing call on hold and establish a Press R and dial the second phone number new call followed by Shuttle between the two calls PressR 2 irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no waiting call exists PressR O Clear an active call and return to the held call PressR 1 Note that this is only possible if no waiting call exists Transferring a call DZ The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key When you receive a call you can transfer this call to another phone or headset connected to the EXPLORER 500 To transfer the incoming call to another phone or headset do as follows 1 Press R amp lt local number gt The phone or headset with the local number you dialed starts to ring If your phone and the recipient s phone or headset are both Bluetooth devices your phone is now disconnected When the c
4. How to use the common APN When you configure your individual interface select Common to use the setting from this window Where Common is selected in the individual interface settings the setting will automatically be updated when the Common APN is changed TT 98 122274 0 Setting up the interfaces 117 Chapter 5 Using the web interface Selecting the GPS antenna DB This feature is only available in software version 1 07 and greater The EXPLORER 500 can obtain the GPS position in two ways Using the built in GPS antenna or using the BGAN I 4 antenna If the terminal is placed in an open location with a wide view to the sky the GPS antenna is the better choice because it is omnidirectional If however the terminal is placed in a location with a limited view e g close to a wall or similar the I 4 antenna is better because it is directional To select which GPS antenna to use for acquiring the GPS position do as follows 1 Select SETTINGS gt Advanced from the left navigation pane Thrane amp Thrane BATTERY s SIGNAL 000000 om ah BT HOME GPS ANTENNA SELECTION PHONE BOOK GPS antenna 2 MESSAGES Appl Cancel CALLS SETTINGS USB LAN Bluetooth Phone Fax Common Advanced ofl gt a Internet a OO S 2 Select which antenna to use when acquiring the GPS position You have the following options e Auto
5. Streaming 128 User defined 1 User defined 2 User defined 3 Secondary Streaming 128 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Standard Apply Cancel 2 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static IP address type in the address To check this setting on your computer see the TCP IP properties of the USB connection on your computer 3 Under IP Header compression select Enabled or Disabled TT 98 122274 0 Setting up the interfaces 98 Chapter 5 Using the web interface If you select Enabled the Header information of each data packet will be compressed leaving more bandwidth for the actual data For further information see Header compression on page 96 4 Select the source of the APN There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common settings defined under SETTINGS gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 5 If your APN uses a password type in the user name and password provided from the Airtime
6. TT 98 122274 0 Call log 86 Chapter 5 Using the web interface Handling messages Sending an SMS message from the EXPLORER 500 If the EXPLORER 500 is not online when you attempt to send a message the message is moved to the Outbox in stead of the Sent folder Messages in the Outbox are not automatically sent when the EXPLORER 500 goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the EXPLORER 500 do as follows 1 Click MESSAGES from the left navigation pane This window contains new incoming messages 2 In the left navigation pane click Write message Thrane amp Thrane we MD oe a BT AN EEROODO EH WRITE NEW MESSAGE HOME PHONE BOOK MESSAGES Inbox a Write message Please note that text over 160 characters will be sent as multiple messages Outbox This will be sent as ft message s Sent Message settings Delivery notification Yes No CALLS Recipient eo ee Send SETTINGS PROPERTIES ADMINISTRATION 3 Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and
7. bad 4 gt fig tenet 4 Power up behavior Pointing at power up If the EXPLORER 500 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER 500 is powered You can set up the EXPLORER 500 to automatically establish a connection to the BGAN network if you know that the signal strength is sufficient 1 In the Power up section of the SETTINGS window select whether or not pointing is required at power up e To go through the pointing process every time the EXPLORER 500 is powered select Yes TT 98 122274 0 EXPLORER 500 settings 93 2 Chapter 5 Using the web interface e To have the EXPLORER 500 automatically register itself on the network every time the EXPLORER 500 is powered select No Click Apply If you have selected that pointing is not required at power up the start up procedure will be as follows 1 2 Power up Enter the PIN After the PIN is accepted the EXPLORER 500 immediately tries to connect to and register on the BGAN network Automatic power up l In the Power up section of the SETTINGS window select whether or not the EXPLORER 500 should switch on automatically when external power is applied To have the EXPLORER 500 switch on automatically when external power is applied select Yes To have the EXPLORER 500 switch on only when the power button is pressed click No Click Apply Setting the display backlight and
8. 0000000 om an BT CALLING LINE IDENTIFICATION HOME M Show my number Apply Cancel PHONE BOOK MESSAGES CALLS SETTINGS USB LAN Bluetooth Phone Fax Call forward Call barring Call waiting Line identification Closed user group C CL tert Select Show my number and click Apply Setting up the interfaces 115 Chapter 5 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows 1 Select Settings gt Phone Fax gt Closed user group from the left navigation pane Thrane amp Thrane BATTERY arm SIGNAL HOO00000 Gai Si BT GROUPS HOME A Group index Active Group no PHONE BOOK 0 MESSAGES al CALLS SETTINGS 2 USB Bluetooth Phone Fax Call forward Call barring Call waiting 8 c C Line identification 9 Closed user group 10 e Subscribed Common SETTINGS FOR ACTIYE CLOSED USER GROUP Advanced These settings are not used for subscribed closed user group EROPERTIES E Outgoing Access I Preferential ADMINISTRATION Apply Cancel HELPDESK oe OSS T T ne 2 Type in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscri
9. Closed user group DATA Enabled J Enabled Common Forward all calls Advanced Forward when busy m m m m PROPERTIES Forward if not reachable Enabled ADMINISTRATION Forward if no reply Enabled when unanswered in zo Sec HELPDESK SITE MAP Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated k FT ff im internet 4 For each call type select Enabled next to the situation s in which you want to forward incoming calls Next to the enabled items type in the phone number you want to forward the call to If you have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call Click Apply TT 98 122274 0 Setting up the interfaces 112 Call barring You Doa l 2 3 TT 98 122274 0 Chapter 5 Using the web interface can bar incoming and or outgoing calls to and from the EXPLORER 500 s follows Select Settings gt Phone Fax gt Call barring from the left navigation pane Thrane amp Thrane BATTERY arn SIGNAL DO000000 oD oh BT HOME Read current settings ok PHONE BOOK STANDARD OICE MESSAGES CALLS I Bar all outgoing calls SETTINGS V Bar outgoing international calls except to home country USB T Bar all incom
10. Full procedure 1 After power on enter the PIN and then point the antenna In this mode you have full access to the EXPLORER 500 that is you can use the menu system and communicate on the BGAN network The display will show READY when the menu system is not activated Off line procedure 2 After power on enter the PIN but cancel pointing In this mode you can use the menu system but are not able to communicate on the BGAN network The display will show POINT NOW when in the Main screen Press Aor V to enter the menu system When you want to point the antenna press OK from the Main screen Emergency procedure 3 After power on cancel the PIN and then point the antenna In this mode you can only place emergency calls and only if permitted by the network You are not able to access the menu system nor to communicate on the BGAN network apart from emergency calls until you enter the PIN The display will show ENTER PIN If you press OK you can enter the PIN No other options are available from the keypad From the web interface you can view properties and if you have an administrator password upload software TT 98 122274 0 19 Chapter 2 Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER 500 unless the use of PINs is disabled e g from the BGAN LaunchPad The first time you are asked for a PIN you can choose to cancel pr
11. Inthe Maximum SDU size byte row type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 7 In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied 8 If you selected Yes in step 7 select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous 9 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets 10 In the Transfer delay ms row type in the delay in ms This is the delay from data is received in the EXPLORER 500 until it arrives at the receiving end 11 In the Traffic handling priority row select from the drop down list which priority this connection should have 12 Click Apply The new Profile is now added and
12. Overview The display and keypad can be used for simple setup but for enhanced use and for configuration of interfaces you need to connect a computer PC laptop or similar With a computer and a browser you can use the following to set up the EXPLORER 500 e The built in web interface of the EXPLORER 500 e The BGAN LaunchPad The web interface of the EXPLORER 500 The web interface is a built in web server for setting up and controlling the EXPLORER 500 using a connected computer with a browser No installation of software is required unless the computer is connected via USB For information on how to use the web interface see Using the web interface on page 75 The BGAN LaunchPad BGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system A CD ROM with the LaunchPad is included in the delivery For information on how to use the LaunchPad refer to the user guide provided with the LaunchPad TT 98 122274 0 In this chapter 48 Services and interfaces Chapter 4 Using the interfaces A variety of services can be accessed from different interfaces on the EXPLORER 500 The following table shows the possible combinations of services and interfaces and which types of equip ment can be used Interface on the EXPLORER 500 TT 98 122274 0 Service Display Phone Fax Bluetooth USB LAN Keypad Analog Bluetooth S 3 1 kHz telephone handset E Audio
13. lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card TT 98 122274 0 Using a phone or fax machine 56 Chapter 4 Using the interfaces Making or receiving a phone call with the EXPLORER 500 Analog phone or Bluetooth handset First connect your phone to the relevant interface For further information see Before connecting to the Phone Fax interface on page 54 or for the Bluetooth handset Pairing devices in which you can enter a passkey on page 51 DZ There are different methods for activating a call depending on the type of phone Analog phone Dial after the number e Bluetooth handset Press the off hook key after the number Making a call You have two methods for making a call Short Dial If the number is in the phone book of the EXPLORER 500 you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 84 Simply dial 0 lt Short Dial gt followed by or off hook key Example To call entry number 4 in the phone book dial 04 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example
14. making a call or transmitting data on the Phone Fax interface Do as follows 1 Select Settings gt Phone Fax gt Call waiting from the left navigation pane Thrane amp Thrane BATTERY es SIGNAL 0000000 om on BT HOME Read current settings ok PHONE BOOK STANDARD OICE MESSAGES I Call waiting enabled CALLS 3 1 KHZ AUDIO SETTINGS USB M Call waiting enabled LAN DATA Bluetooth I Call waiting enabled Phone Fax Apply Cancel Call forward 7 Please note that some active call forward call barring or call waiting settings Call barring may prevent other call forward call barring or call waiting settings from being activated Call waiting Line identification Closed user group E d C fir intorrnet Click OK next to Read current settings to make sure the window is updated For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data on the Phone Fax interface Click Apply TT 98 122274 0 Setting up the interfaces 114 Chapter 5 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data on the Phone Fax interface Doa l 2 TT 98 122274 0 s follows Select Settings gt Phone Fax gt Line identification from the left navigation pane Thrane amp Thrane BATTERY SIGNAL
15. 1 Click Generate report from the HELP DESK window In some browsers the file may open directly in your browser If it does choose File gt Save As to save the file 2 Choose a location for the file and save it The diagnostic report contains relevant information for troubleshooting Please enclose this file when you are reporting an error TT 98 122274 0 Help desk and diagnostic report 132 Chapter 5 Using the web interface What s next This chapter has explained how to use the web interface for setup and use of the EXPLORER 500 You should now be able to set up the EXPLORER 500 pair Bluetooth devices check status read and send SMS messages use the phone book and much more The following chapter Maintenance and troubleshooting provides guidelines for troubleshooting and for general maintenance TT 98 122274 0 What s next 133 Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance It also provides an overview of the different means of status signaling Getting support Overview If this manual does not provide the information required to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the display menu system or the web interface of your EXPLORER 500
16. 98 lt CID gt To find the lt CID gt number access the web interface select SETTINGS gt USB or Bluetooth and locate the Profile CIDs section at the bottom of the window For further information see Configuring the USB interface on page 98 or Configuring the Bluetooth interface on page 104 11 Click Next 12 If you are using UDI enter the User name and Password and click Next If you are not using UDI simply click Next without entering User name and Password See Using 64 kbps UDI ISDN through the USB interface on page 69 13 Click Finish When you connect to the USB interface or to the Bluetooth interface using dial up you must open this dial up connection to access the Internet or the web interface To open the dial up connection in Windows XP select Connect To from the Start menu select your dial up connection and click Dial When the connection is established you can access the Internet as usual DZ You may need to enter User name and Password to access the Internet If necessary enter the User name and Password supplied by your Internet Provider TT 98 122274 0 Using a computer 72 Chapter 4 Using the interfaces Additional interfaces Using an external antenna You can connect an external antenna to the EXPLORER 500 Only use the specified antenna from Thrane amp Thrane The antenna is listed in Options and accessories on page 137 The connector for the external antenna is located at the ba
17. AT command session Set up your computer to use either the USB or Bluetooth interface For further information see Using the USB interface on page 67 or Using a computer with Bluetooth on page 70 Connect your computer to the USB or Bluetooth interface of the EXPLORER 500 and launch your terminal program The following section contains a list of commands that can be used with the EXPLORER 500 For further information on the AT commands refer to the following standards e ITU V 250 Serial asynchronous automatic dialing and control e 3GPP TS 27 005 ver 4 2 0 Use of Data Terminal Equipment Data Circuit terminating Equipment DTE DCE interface for Short Message Service SMS and Cell Broadcast Service CBS e 3GPP TS 27 007 ver 4 6 0 AT command set for User Equipment UE 3GGP standards are found on www 3gpp org ITU standards are found on www itu int TT 98 122274 0 164 Appendix B AT commands List of supported AT commands Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing command ATQ Result code suppression ATS Set register ATT Select tone dialing command ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset
18. Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 02200to Ethernet Ethernet data session could See the display call log for 02209 Connection not be established the cause of the error Failed Refer to Calls menu on page 39 If the problem persists contact your distributor 02300to External The EXPLORER 500 is not Correct communication 02309 Antenna able to detect the external with the satellite requires Failure antenna type an original Thrane amp The reason may be one of Thrane antenna the following If you are already using an y original Thrane amp Thrane e You are not using an ue antenna when you see this original Thrane amp Thrane antenna alan Piece pa distributor for support e The antenna is defective 02400to Invalid The EXPLORER 500 is not The EXPLORER 500 02409 Battery able to detect the battery requires an original Thrane type amp Thrane battery The reason may be one of If you are already using an the following original Thrane amp Thrane y battery when you see this e You are not using an at alarm contact your original Thrane amp distributor f t Thrane battery istributor for support e The battery is defective 02600to Antenna The EXPLORER 500 is not Do not use the terminal 02609 Failure able to detect the state of Contact your distributor the antenna relay 02800to Bluetooth The list of paired Bluetoo
19. Creating a dial up connection on page 71 with the following exceptions e When you are asked for a phone number type in the ISP phone number e When you are asked for User name and password type in the User name and Password provided by your ISP To enable communication simply open your 64 kbps UDI dial up connection and click Dial You now have a 64 kbps UDI connection to the Internet Using a computer 69 TT 98 122274 0 Chapter 4 Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER 500 supports various Bluetooth profiles Remember to activate install the profile s you are going to use on your computer For a list of supported Bluetooth profiles see Bluetooth interface on page 157 The computer should be placed within a maximum distance of 100 m from the EXPLORER 500 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection across the adjoining 2 3 rooms ct The procedure may vary depending on the Bluetooth interface in your computer Consult your Bluetooth manual for details If the two devices have not been connected before you need to pair the devices For further information see the section Bluetooth pairing on page 51 Connecting a computer to the Bluetooth interface This section does not describe configu
20. For an explanation of each of the data settings see Description of data settings on page 96 changes may affect your current connection f CAUTION Ifyou are connected using LAN while changing the settings below your To configure the LAN interface do as follows 1 2 TT 98 122274 0 Select SETTINGS gt LAN a of BT INTERFACE STATUS HOME LAN interface Enabled Disabled PHONE BOOK NAT DHCP MESSAGES NAT mode Router mode Modem mode CALLS DHCP status Enabled Disabled SETTINGS USB Local IP address fsz Ess F E LAN Netmask jess ess ess Je Port forwarding TCP IP Bluetooth Dynamic IP address Phone Fax F Static IP address J J J Common IP Header compression Enabled Disabled Advanced APN PROPERTIES Common ADMINISTRATION HELPDESK SIM default SITE MAP C Network assigned User defined JBGAN INMARSAT COM User name Password E Done i a Internet Select whether the LAN interface should be Enabled or Disabled Setting up the interfaces 100 Chapter 5 Using the web interface 3 Under NAT mode select whether the EXPLORER 500 should run in Router mode or in Modem mode Router mode is recommended for most purposes Select Router mode if one or more computers are connected using the LAN interface and the EXPLORER 500 should act as a router When Router mode is selected the EXPLORER 500 uses the built in NAT m
21. Introduction Overview of interfaces The EXPLORER 500 provides a number of interfaces for connection of various types of computers fax devices and phones Bluetooth Handset USB or LAN Standard Phone Standard Phone Connection Connection Using the interfaces on page 48 describes how to use each of the available interfaces Minimizing power consumption The EXPLORER 500 is designed for minimum power consumption This means that functions that are not currently used will automatically go into a sleep mode to minimize the power consumption In addition to this automatic sleep mode function you can disable each of the interfaces if they are not currently used Note however that you will not be able to use these interfaces until you enable them again For information on how to enable disable interfaces see Enabling or disabling an interface on page 50 TT 98 122274 0 6 Chapter 1 Introduction Your EXPLORER 500 terminal Overview The EXPLORER 500 is a compact unit comprising antenna compass display and keypad all in one unit Display and keypad The EXPLORER 500 has a display and a keypad for displaying status and for setting up the EXPLORER 500 Power indicator Message indicator READY Power Button Sg a ee Display Keypad For information on how to use the keypad and display and for an overview of the display menu system see Using the display and keypad on page
22. NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the EXPLORER 500 makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected to the LAN interface of the EXPLORER 500 it is necessary to use a switch as the EXPLORER 500 only has one LAN connector If more than one user is connected using a switch you must select Router mode to use the NAT of the EXPLORER 500 TT 98 122274 0 Setting up the interfaces 97 Chapter 5 Using the web interface Configuring the USB interface DB The USB interface cannot be turned off it is always on For an explanation of each of the data settings see Description of data settings on page 96 To configure the USB interface do as follows 1 Select SETTINGS gt USB BATTERY C B C SIGNAL 0000000 om ae BT INTERFACE STATUS HOME USB interface Enabled PHONE BOOK TCP IP MESSAGES Dynamic IP address CALLS Static IP address J TJ SETTINGS IP Header compression Enabled Disabled USB APN LAN O Bluetooth Sommen Phone Fax SIM default Common C Network assigned Advanced C User defined BGAN INMARSAT COM PROPERTIES User name ADMINISTRATION Password PROFILES HELPDESK SITE MAP Primar H Streaming 32 Streaming 64
23. OTO mee SS Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes DZ When upload is done your EXPLORER 500 automatically restarts with the new software TT 98 122274 0 Properties software upload and alarm list 120 Chapter 5 Using the web interface Viewing the Alarm List When an alarm is issued the web interface shows an alarm icon uN in the icon bar To view the Alarm list click the alarm icon from the icon bar at the top of the web interface or select Properties gt Alarm list from the left navigation pane Thrane amp Thrane sk of amp BT Gm A First reported ID Severity Count Text HOME PHONE BOOK Fri Jan 20 12 43 50 2006 00283 0 ALARM 1 Ethernet module error MESSAGES CALLS SETTINGS PROPERTIES Upload Alarm list ADMINISTRATION HELPDESK The Alarm list window shows a detailed list of active alarms including the time of the first occurrence ID and severity of the alarm message number of occurrences and a short text describing the error For more information on the alarm messages refer to Alarm messages on page 145 If you need to report the alarms for service purposes make sure you include the complete ID number This number is used by service personnel to uniquely identify an alarm TT 98 122274 0 Properties software upload and alarm list 121 Chapter 5 Using the web interface Administration Accessing the
24. Pointing the antenna towards the satellite To help you obtain the best possible signal strength the EXPLORER 500 uses a pointing sound to indicate the signal strength during pointing The frequency of the tone increases with the signal strength You can toggle the pointing sound on off by pressing A or Won the keypad Do as follows to point the antenna 1 TT 98 122274 0 While observing the built in compass of the EXPLORER 500 rotate the EXPLORER 500 left or right until it points in the correct horizontal direction known as the Azimuth Refer to Pointing data on page 21 Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna Tilt the EXPLORER 500 slowly up or down until it points in the correct vertical direction known as the Elevation Hold the battery module and the support bracket while moving the antenna Do not place your hands on the antenna DZ Make sure all cables are connected before fine adjusting the antenna position If you connect cables after the final adjustment of the antenna position you may accidently move the antenna aes caNnceL 45 0 dBHz ok ee ee EA When fine adjusting the antenna the display may take a while to update the signal strength Wait a second or two after each move to make sure the display is updated After passing the PIN screen the display shows the current satellite signal strength Use this information
25. Provider 6 Select the Primary Profile Select a Profile from the scroll list This Profile is used by the USB interface as a first choice when possible If you have selected a Streaming connection as your Primary Profile the USB interface will be running a Streaming connection until you select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles For further information on Profiles and Traffic Flow Templates see Using Profiles on page 127 and Using a Traffic Flow Template on page 130 7 Select the Secondary Profile To select more than one secondary Profile press and hold Ctrl while selecting cto If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs You may need these CIDs when you create a dial up connection See Creating a dial up connection on page 71 8 Click Apply TT 98 122274 0 Setting up the interfaces 99 Chapter 5 Using the web interface Configuring the LAN interface Data settings
26. Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge DZ For optimum performance it is important that you select the right traffic class when defining Profiles for your connection You can set up various types of connection using the Profiles and a Traffic Flow Template For further information see Using Profiles on page 127 and Using a Traffic Flow Template on page 130 Setting up and activating a Streaming connection By default any data connection on the EXPLORER 500 is a Standard data connection If you want to set up a Streaming connection select a Streaming Profile when setting up your data interface See the Configuring section for your interface in Chapter 5 Using the web interface Before starting a Streaming session on the LAN interface make sure you have set up the Streaming Profile for the LAN interface To start or stop a Streaming session on the LAN interface do as follows 1 Access the web interface 2 Go to the Home window and
27. To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 If there was an error establishing the connection the web interface and the display of the EXPLORER 500 show an error message Refer to the Troubleshooting Guide on page 141 Receiving a call To be able to receive a call the phone must be connected to the relevant interface on the EXPLORER 500 By default all devices connected to the Phone Fax interface or the Bluetooth interface will ring when one of the mobile subscriber numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 53 Information of missed calls is stored in the call log of the EXPLORER 500 You can view the call log with the display menu system or the web interface See Calls menu on page 39 or Viewing the lists of calls on page 86 TT 98 122274 0 Using a phone or fax machine 57 Chapter 4 Using the interfaces Making a call to the EXPLORER 500 To make a call to a phone connected to the EXPLORER 500 dial 870 lt Mobile subscriber number gt e is the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries e Mobile subscriber number If the mobile subscriber numbers are available on the SIM card you can look them up using the display menu system or the web interface Display menu system Enter the me
28. administration settings Logging on The Administration settings require an Administration user name and password 1 Select ADMINISTRATION from the left navigation pane Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane e O mm OS BT A DOOOOOD EH Please enter administration username and password DENE ADMINISTRATOR LOGON PHONE BOOK Username fadmin MESSAGES Password fol CALLS Cancel SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP Forgot administrator password CC In software version 1 07 and greater if you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the window For further information see the next section Resetting the Administrator password Click Logon The Administration window is now updated to let you change the user name and password Save load a configuration or log off Administration TT 98 122274 0 Administration 122 Chapter 5 Using the web interface Resetting the Administrator password DB This feature is only available in software version 1 07 and greater If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON window see th
29. antenna for displaying status and for changing simple parameters To obtain full access to all features and for ease of use you should use a computer a PC Laptop or similar and one of the following e The web interface A built in web interface for easy configuration and daily use The web interface is accessed from a computer connected to the EXPLORER 500 using an Internet browser No installation of software is needed if you connect using LAN If you connect using USB you need to install a USB driver for the computer to recognize the EXPLORER 500 See Using the USB interface on page 67 For further information on the web interface see Chapter 5 Using the web interface e The BGAN LaunchPad from Inmarsat BGAN LaunchPad is a computer application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat BGAN CD ROM supplied with your EXPLORER 500 For information on how to use the LaunchPad refer to the manual on the Inmarsat CD ROM Additionally it is possible to control the EXPLORER 500 using AT Commands Refer to Appendix B AT commands Antenna The white part of the EXPLORER 500 is the antenna module The antenna module comprises a GPS Global Positioning System antenna a BGAN antenna and a Bluetooth antenna Compass The EXPLORER 500 also provides a compass to help positioning the antenna For further information on how to use the compass see Pointing the antenna on page 21 Battery Th
30. based on the tariff entered by the user Also the Airtime Provider may have different methods of calculating the charge Do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges 2 Select the currency from the Currency drop down list 3 Enter the tariff for each of the services 4 Click Apply TT 98 122274 0 Administration 125 Chapter 5 Using the web interface The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls on page 86 Log handling 1 From the left navigation pane in the ADMINISTRATION window select Log Handling Thrane amp Thrane BATTERY ae SIGNAL OO00000 om oh BT HOME PHONE BOOK Clear call log _ok MESSAGES CALLS hee 3 0K SETTINGS PROPERTIES ADMINISTRATION Profiles Call charges Log handling Traffic flow templates x C 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page TT 98 122274 0 Administration 126 Chapter 5 Using the web interface Using Profiles What is a Profile A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profi
31. be active on the Bluetooth interface You can look up the local Bluetooth phone numbers in the display or in the web interface as follows e Display Enter the menu system and select PROPERTIES gt BLUETOOTH DEVICES The list shows all accepted Bluetooth devices with local number and Bluetooth name web interface Access the web interface and select SETTINGS gt Bluetooth gt Paired Devices The paired voice devices are listed with their local phone numbers Handling waiting calls E gt The phone must have an R key to be able to use these functions The EXPLORER Bluetooth Handset uses a softkey in stead of the R key During a call if a second party attempts to make contact with you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released after a time out period In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 114 When you receive a Call Waiting indication you have the following options If you want to Do as follows Clear the current call PressR 1 within the time out period and accept the waiting call Hold the current call PressR 2 within the time out period and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 within the time out period
32. can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 52 Receiving a fax message An analogue fax machine connected to the EXPLORER 500 can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 53 Make sure the fax is sent to the 3 1 kHz Audio phone number and that 3 1 kHz Audio is enabled for the Phone Fax interface TT 98 122274 0 Using a phone or fax machine 62 Using a computer Choosing an interface for data connection Chapter 4 Using the interfaces The EXPLORER 500 has three types of interface for data connection LAN USB and Bluetooth The following table shows some characteristics of each interface to help you choose the right interface for your application Interface Power Amount of Setup Range Consumption LAN High None Up to 100 m of cable or very little USB Low Some setup necessary Up to 5m of cable Bluetooth Medium Can be complicated Wireless connection depending Gl Up to 100 m depending on the operating system transmitter in the computer and on the transmission conditions TT 98 122274 0 Using a computer 63 Chapter 4 Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a
33. can toggle pointing sound on off for the current pointing process using A or Won the keypad of the EXPLORER 500 However the default setting applies at the next pointing process e Messages The Message indicator is a sound indicating that a message has arrived Alarm The Alarm indicator is a sound indicating that an alarm is issued An alarm is issued if the EXPLORER 500 detects an error that requires your action Enabling activation of stealth mode In Stealth mode the EXPLORER 500 operates with no sounds nor lights However it is still possible to operate the EXPLORER 500 and the display text is in most cases readable Only enable activation of Stealth mode if you are going to use it If Stealth mode is activated by mistake it may be difficult to operate the EXPLORER 500 To enable the use of Stealth mode for the EXPLORER 500 do as follows 1 Select SETTINGS from the left navigation pane 2 In the Stealth mode section click Enable If you click Disable the Stealth mode function cannot be activated 3 Click Apply DZ This setting does not activate Stealth mode it only enables the use of Stealth mode To activate Stealth mode press C OK on the keypad To deactivate Stealth mode and return to normal function press C OK again TT 98 122274 0 EXPLORER 500 settings 95 Chapter 5 Using the web interface Setting up the interfaces Enabling disabling interfaces By default all interfaces are enabled Howe
34. contrast To set the display backlight and contrast do as follows l TT 98 122274 0 In the Backlight section of the SETTINGS window set the timing The Timed period is the period of time the light will stay on after the last key is pressed Set the level of the backlight with the Set level scroll bar In the Contrast section click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature The contrast of the display changes with the temperature The EXPLORER 500 can automatically adjust the contrast to compensate for these variations If you want to set the contrast manually set the contrast level with the Set level scroll bar Click Apply EXPLORER 500 settings 94 Chapter 5 Using the web interface Turning audio indicators on or off The EXPLORER 500 has audio indicators for different events or situations To enable or disable these audio indicators do as follows 1 In the Audio indicators section of the SETTINGS window turn the audio indicators on or off using the radio buttons Each audio indicator is explained below 2 Click Apply The EXPLORER 500 has audio indicators for the following events e Pointing The Pointing sound is used during the pointing process The frequency increases with the signal strength to help you find the maximum signal strength when pointing the antenna This setting is a default setting When the EXPLORER 500 is in pointing mode you
35. corresponds to 15 The Elevation is measured where the lines meet This compass shows an Elevation of 30 2 spaces up from the first line and an Azimuth of 270 antenna pointing towards West DMZ The above explanation assumes that the compass shows the exact orientation Please take into consideration the possible deviation and variation that can occur e g because of the geographical location or the presence of magnetic objects TT 98 122274 0 21 Chapter 2 Getting started Required signal strength As arule of thumb the signal strength should typically be 45 dBHz or more for the EXPLORER 500 to be able to establish a call or data session However the required signal strength can vary depending on a number of factors such as weather conditions and location Do not block the antenna signal with your hands When pointing the antenna do not touch the front of the antenna module For your safety always maintain a distance of minimum 60 cm from the front face of the antenna Also if you place your fingers on the antenna you will be blocking the signal and the antenna will not work efficiently Hold the support bracket and the battery module below the antenna while pointing TT 98 122274 0 22 Chapter 2 Getting started Obtaining a GPS fix The EXPLORER 500 must acquire its own location from the GPS satellites before it can register on the BGAN network This is called obtaining a GPS fix If the antenna is
36. country code e g 00 45 to call Denmark or 00 1 to call USA TT 98 122274 0 Handling messages 87 Chapter 5 Using the web interface Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 91 Click Send If the EXPLORER 500 is online the message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the EXPLORER 500 was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the EXPLORER 500 is online click Resend next to the message you want to send When the Write message window opens click Send The EXPLORER 500 now attempts to send the message again To make sure the message has been sent look in the Sent folder DB The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options fo
37. due course TT 98 122274 0 2 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system may include the EXPLORER 500 with connected peripherals the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your EXPLORER 500 and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Ea Packet Switched Network ia K Ma IP Router 7 i Satellite Access Station EXPLORER 500 SAS Switch Voice and ISDN Circuit Switched Network Bluetooth Lapt Handset apne TT 98 122274 0 3 Chapter 1 Introduction The BGAN services Supported services The services currently supported by BGAN comprise A Packet Switched connection to the Internet A Circuit Switched Dialed connection for voice fax or data Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays f
38. enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context IDentifier D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network F FCC Federal Communications Commission An independent United States government agency directly responsible to Congress FCC certification is normally required to make a product legal to be sold in the United States G Geostationary Placed in a fixed position relative to a point on the surface of the earth GMPCS Global Mobile Personal Communications by Satellite GMPCS is a personal communication system providing transnational regional or global coverage from satellites TT 98 122274 0 171 GMPCS MoU GPRS GPS IMEI IMSO ISDN ISP kbps LAN LaunchPad MAC TT 98 122274 0 Glossary A framework signed by Member States GMPCS System Operators Terminal Manufacturers and Service Providers The GMPCS MoU mark allows GMPCS subscribers to take terminals anywhere and use them in countries where they are licensed General Packet Radio Service A standard for wireless communications which runs at speeds up to 115 kbps compared with current GSM Global System for Mobile Communications
39. forwarding in the left navigation pane BATTERY arma SIGNAL D000000 oD ah BT PORT FORWARDING HOME PHONE BOOK Enabled Disabled MESSAGES ACTIVE INCOMING PORT DESTINATION IP DESTINATION PORT 0 0 0 0 CALLS xI SETTINGS USB LAN Port forwarding Bluetooth Phone Fax Common Advanced PROPERTIES AAA es m fo m fo m fo m fo m fo m fo m fo E fo E fo ADMINISTRATION HELPDESK Internet Select Enabled to globally enable port forwarding Type in the port number of the Incoming port Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 Type in the Destination port number Repeat step 3 to step 5 to set up port forwarding to additional servers In the Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the external IP address of the EXPLORER 500 TT 98 122274 0 Setting up the interfaces 103 Chapter 5 Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings see Description of data settings on page 96 To configure the Bluetooth interface do as follows 1 Select SETTINGS gt Bluetooth ee Thrane amp Thrane BATTERY C 3 ene nooo F oS BT INTERFACE STATUS HOME Bluetooth interface Enabled Disabled PHONE BOOK Device Name JEXPL
40. gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 9 If your APN uses a password type in the user name and password provided from the Airtime Provider TT 98 122274 0 Setting up the interfaces 101 Chapter 5 Using the web interface 10 Select the Primary Profile PROFILES Primar y Streaming 32 Streaming 64 Streaming 128 User defined 1 User defined 2 User defined 3 Secondary Standard Streaming 32 Streaming 64 Streaming 128 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Standard Apply Cancel Changes to profiles on the LAN interface applied above or on Administration pages will only take effect after re activating already activated profiles Activate Select a Profile from the Primary scroll list This Profile is used by the LAN interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles If you have selected a Streaming connection as your Primary Profile the LAN interface will be running a Streaming connection until you select another Profile or disconnect the interface However if you select one or more Secondary Profiles you can set up your Tr
41. happens when two Bluetooth enabled devices agree to communicate with one another When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Preparing the EXPLORER 500 for Bluetooth pairing To prepare the Bluetooth interface on the EXPLORER 500 do as follows 1 Connect a computer to the EXPLORER 500 e g using the LAN interface 2 Access the web interface from your connected computer Refer to The web interface on page 75 3 In the web interface select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled EE EEEEEEEE SS a Thrane amp Thrane eee noooo00 E INTERFACE STATUS HOME Bluetooth interface Enabled Disabled Device Name JEXPLORER 500 MESSAGES CALLS Default Passkey 05739357 SETTINGS visibility Show z BLUETOOTH YOICE DEVICES PHONE BOOK Phone Incoming calls Outgoing calls Bluetooth 0201 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Paired Devices 0202 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Add Devi hie 0203 M standard M 3 1 kHz Audio Standard 3 1 kHz Audio Phone Fax 0204 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Common a Internet 4 Use the predefined Device name or type in a new name for
42. hook key Local call to analog phone 0900 followed by or off hook key Local call broadcast to all handsets Apart from the numbers above the EXPLORER 500 uses the following dialing prefixes TT 98 122274 0 1 before the phone number will force the connection to use Standard Voice 2 before the phone number will force the connection to use 3 1 kHz Audio 31 before the phone number will hide the callers phone number to the recipient 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number R is used during a call to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the EXPLORER 500 are described in the subsequent sections Using a phone or fax machine 59 Chapter 4 Using the interfaces Making local phone calls You can make local calls between phones connected to the EXPLORER 500 Local phone numbers always start with 0 For an overview of the numbers see Overview on page 59 To make a local call dial lt local number gt followed by or off hook key D You cannot make local calls between two Bluetooth handsets through the EXPLORER 500 You can only make local calls between an analog phone and a Bluetooth handset Up to 7 Bluetooth handsets can be connected at the same time but only one call can
43. locate the field STREAMING PROFILES ON LAN 3 Click the Start or Stop link of the relevant Streaming Profile gt When running a Streaming session you are charged for the time you are connected A started Streaming session will stay active until you stop it TT 98 122274 0 Using a computer 64 Chapter 4 Using the interfaces Using the LAN interface Before connecting to the LAN interface To connect to the LAN Local Area Network interface use a shielded cable mounted with an RJ 45 connector The LAN interface is configured as MDI X This means that if you are connecting your computer directly to the EXPLORER 500 you should use a straight cable If you are connecting a switch to the EXPLORER 500 use a crossed cable For specifications refer to LAN interface on page 155 For the LAN interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 Select Connect To gt Show All Connections from the Start menu 2 Double click Local Area Connection 3 Click Properties 4 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 2 x General Altemate Configuration You can get IP settings assigned automatically if your network supports this capabili
44. message in the message list esjo 0 pls E The current connection on the BGAN network is not ciphered Do not transmit data that requires ciphering TT 98 122274 0 34 Chapter 3 Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system Note 4 In low temperatures the display may respond slowly when a key is pressed At temperatures close to 25 C 13 F the display may even turn black for a moment e g when you are scrolling through a menu After 1 2 seconds with no keypad activity the display will be readable again 2 pan a 8 READY ree To access the menu system from the Main screen press A or V To move up and down in the current menu press A or V To select the current menu item or setting press OK To escape the current menu setting and return to the previous level press C e To see the hidden part of long text strings press P To move backwards in the menu system or in long text strings press lt To adjust settings press A and V Short cuts The following short cuts are available in the menu system e To exit the menu system press and hold C for one second The display returns to the Main screen e To activate deactivate Stealth mode Press C OK When stealth mode is activated the display shows STEALTH ACTIVATED for a moment then all lights and sounds are
45. name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK window TT 98 122274 0 Using the phone book 84 Chapter 5 Using the web interface Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane The CALLS window contains information on usage for circuit switched connections The listed information includes e Time connected using Standard Voice and e time connected using 3 1 kHz Audio Thrane amp Thrane ne mom F oS BT TOTAL USAGE HOME PHONE BOOK Standard voice 0 2 Minutes claiborne 3 1 kHz Audio 0 0 Minutes CALLS Outgoing calls Received calls poksbbtel Callian tots Missed calls Standard data sessions Streaming data sessions SETTINGS PROPERTIES Exporting the call log The EXPLORER 500 logs all calls and data sessions For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 In the CALLS window click the link Export total Call Log to file 2 Browse to the location where you want to save the log 3 Click OK TT 98 122274 0 Call log 85 Chapter 5 Using the web inte
46. need to repoint the antenna select SETTINGS gt POINT NOW This will bring you to the Pointing screen described in Pointing the antenna towards the satellite on page 24 Setting the display backlight To adjust the backlight of the display do as follows 1 Select SETTINGS gt DISPLAY gt BACKLIGHT 2 Select one of the following e ON to have constant backlight e OFF to turn the backlight off TIMED to set how long the light should be on after the last key was pressed 2 5 10 30 or 60 seconds e SET LEVEL to set the level of backlight 1 to 7 Setting the display contrast To adjust the contrast of the display do as follows 1 Select SETTINGS gt DISPLAY gt CONTRAST 2 Select one of the following e AUTOMATIC to let the EXPLORER 500 automatically adjust the contrast according to the temperature The contrast of the display is affected by the temperature The EXPLORER 500 can automatically adjust the contrast so that the display looks the same regardless of changes in the temperature e SET LEVEL to set the contrast manually 1 to 7 TT 98 122274 0 40 Chapter 3 Using the display and keypad Turning audio indicators on or off The EXPLORER 500 has audio indicators to indicate an event You can turn each of these audio indicators on or off 1 Select SETTINGS gt AUDIO INDICATOR 2 Select one of the following e POINTING a sound to indicate the signal level during pointing e MESSAGES a soun
47. next to SMS service center change the number and click Save Then click Apply to apply all changes in the window The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails D The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane TT 98 122274 0 Handling messages 92 Chapter 5 Using the web interface EXPLORER 500 settings Accessing the EXPLORER 500 settings Select SETTINGS from the left navigation pane The SETTINGS window contains the local settings of the EXPLORER 500 The next sections describe these settings Thrane amp Thrane BATTERY SIGNAL 0000000 om ah BT POWER UP HOME Pointing required at power up Yes No PHONE BOOK The terminal will switch on when external power is connected Yes No MESSAGES CALLS BACKLIGHT SETTINGS Timed Jao Seconds aj USB Set level LAN CONTRAST Bluetooth Automatic Phone Fax Set level fied Common AUDIO INDICATORS Advanced Pointing on off PROPERTIES Messages on off ADMINISTRATION Alarm on C off HELPDESK STEALTH MODE SITE MAP Stealth Enable Disable Apply _cancel
48. notification of voice mail e Tf the message is an SMS message press OK to view the message e Tf the message is information of voice mail press OK or C to go back to the Main screen The red message indicator will keep flashing until you have collected your voice mail e To hear your voice mail call the voice mail service number provided by your Airtime Provider To see the voice mail service number select PROPERTIES gt VOICE MATL NUMBER When alarms are issued in your EXPLORER 500 the display indicates the number of new alarms and the red message indicator is flashing 1 ALARM PENDING ga ee To view currently active alarms press OK To ignore and continue press C See also e Display of alarm messages on page 145 e Alarm log on page 150 e List of alarms on page 146 TT 98 122274 0 46 Status information Chapter 3 Using the display and keypad Status information in the display is normally shown in the lower line of the Main screen Examples of status information are R Displaying ongoing transmission EADY RE iG STE R NG and DATA The display shows information on type and duration MB for calls and data sessions in progress e A64K Streaming session is displayed as 64K followed by the duration e a CS callis displayed as CALL followed by the duration and e Backgound data is displayed as DATA followed by MB Two lines are available in the
49. numbers Note however that these numbers are only listed if they are available on the SIM card Otherwise refer to the information included with your airtime subscription DZ There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The window shows new incoming messages DZ The EXPLORER 500 does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your voice mail service number to hear the voice mail To find your voice mail service number select MESSAGES gt Message settings from the left navigation pane and locate the Voice mail service number Note that the voice mail number is only shown if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription TT 98 122274 0 Handling messages 89 Options for Chapter 5 Using the web interface new SMS messages To see new messages click MESSAGES from the left navigation pane Besi des viewing the new messages you
50. purposes e To emphasize words Example Do not touch the antenna front during pointing e To indicate what the user should select in the user interface Example Select Settings gt Bluetooth and click Enabled Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used for the following purposes e To indicate text appearing in the display Example the Main screen shows READY e To indicate low level commands such as AT commands Example In your terminal program type ATD TT 98 122274 0 v Chapter 1 Chapter 2 Chapter 3 TT 98 122274 0 Table of Contents Safety SUI ANY eere een etree R iii Antenna safety instructions 0 ccccscssessccsseeceeecesecesecesceseeseeeaeeseceseceeecaeeees iv About this manual es cscccsssnicaaacacccisan ossvaacashscscsncomprduauehtiassanunsedaeatecnenimnvaiaansaincaasente V Introduction Welcome eer E ousnnees pode oreeaeeeecdeees 1 TENTS chapter siniese itirir rn E RE EN ARR 1 The BGAN systemi sser a a E a Pane Cy 2 The BGAN SErVICES arnsssicsissnnan annaa a a a a Ea 4 Features and interfaces of the EXPLORER 500 ssesssssssessessesesseseesesseseesessesresesses 5 Your EXPLORER 500 terminal ccsscnissstiacccacessssnesaataceaanaspancaiebaraaniasasaaduasasanaanennnentes 7 Matrix of services and communication interfaces ssssssseseesessseseesesse
51. sees nt E r E REE aaa Ea RE were aea erere 134 Gething SUDO siirsi arune ea an a AA O eae EEEa 134 Uploading SoftWare ssecsrssterissrsteeressae yaren ereenn aaeeio akaaere EaP A REE eR A 135 MAINTENANCE E E 135 Options and accessories esessessessessessssessessssesseseesesseseesesseseesessesresessesresesseseesese 137 Tro blesh oting gde sissisota a a 138 Status IONANN erisera re E REE EA EE EEE RETE 145 Al rm MESSAGES aasssecccseaiscsssaiacrcicesscnaanedinidandsnsediacesandcundossenseasasanmegaaiseeioamadadennons 145 PQA TES acess E dpb naseetc E E E E eee ness avenue ant 150 ix Table of Contents Appendix A Technical specifications TANTS APP ENGIN icsscrczesnassnasaatalininseasenedentadidannssasutdiana tied cansnnnaaetatianmmeacsnmedesadeaasacons 151 General specifications sesssssesessessessessesesseseesesseseesesseseesessesesseseesesseseesessessesessesse 151 RE E E E T E E E E 152 LONLA OLUT AEP EEEE E E E 153 SIM interface sscsnuaaereataceasisnseaaashiatine daawbuiaad eden E EEEE EEEE OKEERE E RNEER EEEE 153 Phon Faxinterlac siiissreisesirniorretoccnssea isot orere buek aine eaea k EK EK a iounsvecatansantenns 154 LINEAGE siisii eiere deansoubaeaadevns Goncassenintiasbadidiomanssioucemaaatae 155 MISE TAGE eee e E erates E ERE 156 Bluetooth interface sinni a R 157 Builtain aMtenna ces spS sea vtssecetane era rar eara E aa aSa EE ESKEA A SEE Erat 158 External antenna sessssseesssssessssssessseseesseesesssessesseestessessr
52. set correctly For information on call types see Selecting the call type on page 52 You can see unanswered calls in the CALLS menu of the display and the web interface TT 98 122274 0 28 Chapter 2 Getting started Making the first data connection LAN Before connecting to the LAN interface For the LAN Local Area Network interface to work without any further setup the computer must be set up to obtain an IP address and a DNS server address automatically To check these settings on your computer do as follows For Windows XP 1 From the Start menu select Connect To gt Show All Connections 2 Double click Local Area Connection and click Properties 3 Select Internet Protocol TCP IP from the list and click Properties Make sure both fields are set to obtain an address automatically Internet Protocol TCP IP Properties 9 IF address subnet mask Default gateway Alternate DNS semer TT 98 122274 0 29 Connecting to Doa l Chapter 2 Getting started the LAN interface s follows Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 500 Connect the other end of the cable to the LAN connector on the EXPLORER 500 MLN Start up and point the EXPLORER 500 as described earlier in this chapter Power on the computer When power up and pointing is completed check the connection e g by starting your Internet Browser You m
53. set the power up mode do as follows 1 Select SETTINGS gt POWER UP MODE 2 Select one of the following e AUTOMATIC to have the EXPLORER 500 power on automatically when external power is applied e MANUAL to have the EXPLORER 500 power on only when the Power button is pressed Restoring settings You can restore default values for the settings in the SETTINGS menu except the contrast setting The following settings are restored e Backlight e Audio indicators e Stealth mode e Interfaces enabled e Power up mode Note that all other settings are left unchanged To restore settings do as follows 1 Select SETTINGS gt RESTORE SETTINGS 2 Press OK TT 98 122274 0 42 Chapter 3 Using the display and keypad Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER 500 The devices are listed with their Bluetooth names The devices in this list can communicate with the EXPLORER 500 without any further setup To view the list of known Bluetooth devices select PROPERTIES gt BLUETOOTH DEVICES To see details on a specific Bluetooth device select the device in the list and press OK Viewing the GPS status The display can show the current GPS status To view the GPS status select PROPERTIES gt GPS STATUS ACQUIRING GPS Tagapo Sg a ae The GPS status screen can vary depending on the situation e Ifthe GPS position
54. sound increases with the signal strength To toggle the pointing sound on off press amp or Won the keypad of the EXPLORER 500 2 Point the antenna as described in Pointing the antenna on page 21 while observing the signal strength in the web interface 3 When you have obtained the highest signal strength you can get click Accept The web interface now returns to the Home window and the EXPLORER 500 tries to establish a connection and register on the BGAN network TT 98 122274 0 The Home window 82 Chapter 5 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from an analog or Bluetooth handset e Modify or delete existing names and phone numbers or enter new names and phone numbers Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane BATTERY arma SIGNAL 0000000 om ae BT HOME Entryv Namev Numberv Actions PHONE BOOK Mr Jones 4511111234 Edit Delete MESSAGES Alistair 4123456789 Edit Delete CALLS Save entry SETTINGS j i PROPERTIES z w ADMINISTRATION z HELPDESK z j SITE MAP j i EE lo j lo j co I j co j lo j lo j lo j o j o j co i j Io Delete all en
55. systems 9 6 kbps Global Positioning System A system of satellites computers and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver International Mobile Equipment Identity A unique number given to every single piece of mobile phone equipment IMEI numbers are stored in a database containing all valid mobile phone equipment International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Integrated Services Digital Network An international communications standard for sending voice video and data over digital telephone lines or normal telephone wires ISDN supports data transfer rates of 64 kbps Internet Service Provider kilobits per second Local Area Network A system that links together electronic office equipment such as computers and word processors and forms a network within an office or building LaunchPad is a PC application used to control terminals in the BGAN system LaunchPad is provided on the Inmarsat CD ROM supplied with your EXPLORER 500 Use of the LaunchPad is described in the user guide on the CD ROM Media Access Control address A hardware address that uniquely identifies each node of a 172 MDI X NAT NC Pairing Passkey
56. the list For information on how new messages are presented see Received messages on page 46 Opening or deleting received SMS messages To delete all messages go to the bottom of the list of messages and select DELETE ALL To open or delete one message do as follows 1 Inthe MESSAGES list select the message you want to open or delete and press OK 2 Then select one of the following e OPEN to open the selected message The display shows the time and the message contents Use A and to scroll through the message and details DELETE to delete the selected message TT 98 122274 0 37 Chapter 3 Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu and can be started and stopped using the keypad Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface For information on Profiles see Using Profiles on page 127 For information on Streaming see Standard or Streaming data on page 64 Starting or stopping a Streaming session To start or stop a Streaming session on the LAN interface do as follows 1 Select CONNECT 2 Select the Streaming Profile you want to start or stop The list only shows Profiles that have been selected for the LAN interface For informatio
57. the new password is required TT 98 122274 0 Administration 124 Chapter 5 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another EXPLORER 500 you can save your current configuration to a file which can then be loaded into the other EXPLORER 500 Do as follows 1 In the ADMINISTRATION window under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another EXPLORER 500 See the next section Loading a configuration from a file 1 In the ADMINISTRATION window under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your EXPLORER 500 Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under Administrator logoff in the ADMINISTRATION window Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions D Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge
58. to fine adjust the antenna position as shown in step 1 and 2 Remember not to touch the antenna part 24 Chapter 2 Getting started If the right most part of the signal strength bar is grey it indicates that the level has previously been higher than the current level 2 eee CANCEL 50 1 dBHz OK ck gt F ae The EXPLORER 500 now tries to establish a connection to the BGAN network The display shows the progress as follows SEARCHING The EXPLORER 500 searches for the network operator Note that the search procedure can be very short so you may not see this text e REGISTERING The EXPLORER 500 is registering itself on the network If the GPS position has not yet been acquired at this point the display may show NO GPS For further information see the Troubleshooting Guide on page 139 READY or DATA READY means the EXPLORER 500 is registered on the network and is ready to go online If you have already connected a computer the display shows DATA instead of READY When you have the highest signal strength you can obtain press OK on the keypad DZ The display may show a different text than READY or DATA if there is more important information to show For example the display willshow ENTER PIN if you pressed C at the first request for a PIN See also the Troubleshooting Guide on page 139 CANCEL If you press C instead of OK you exit the pointing menu and the display shows the M
59. your EXPLORER 500 into the CD ROM drive of your computer Select Install the software automatically and click Next If you get a warning that the software has not passed Windows logo testing you can safely click Continue Anyway Click Finish when the installation is complete When you finish the wizard the Thrane amp Thrane EXPLORER USB driver is installed To verify that the installation was successful display the list of modems on your computer for details refer to the documentation for your operating system TT 98 122274 0 Using a computer 67 Chapter 4 Using the interfaces Two ports called Thrane amp Thrane EXPLORER port 1 and Thrane amp Thrane EXPLORER port 2 should be displayed 13 Create a dial up connection as described in Creating a dial up connection on page 71 Connecting to the USB interface This section does not describe configuration of the USB interface For information on configuration see Configuring the USB interface on page 98 If you are connecting your computer to the USB interface for the first time see First time setup of USB on page 67 To connect to the USB interface do as follows l 2 Power up your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB TN connector on the EXPLORER 500 Power up the EXPLORER 500 and point the antenna as described in Getting started on page 11 To enable communication on the USB inte
60. zj MESSAGES Maximum CALLS bit rate Ul 0 32 64 128 a o o kbps SETTINGS Maximum PROPERTIES bit rate DI o 32 64 128 p o J kbps ADMINISTRATION Guaranteed pies bit rate Ul 0 32 64 128 o J J kbps Call charges Log handling Guaranteed bit rate DI 0 32 64 128 fe o o Traffic flow templates kbps SIM Lock Delivery Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed HELPDESK Maximum SITE MAP SDU size 0 0 0 0 o o o Byte Sie error Subscribed Subscribed Subscribed Subscribed Subscribed z Subscribed z Subscribed zj Residual bit 5 Subscribed Subscribed Subscribed Subscribed Subscribed a Subscribed Subscribed A error ratio Delivery of erroneous Subscribed Subscribed Subscribed Subscribed Subscribed Subscribed z Subscribed A SDUs Transfer delay ms 0 0 a 0 a o o Traffic handling Subscribed Subscribed Subscribed Subscribed Subscribed zj Subscribed x Subscribed zj priority Apply Cancel off Lt _ internet 4 2 In one of the User defined columns fill in the top field with the name of your Profile 3 In the Traffic class row of your new Profile select a class from the drop down list For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select one of the following e Conversational is
61. 0 USA China Thrane amp Thrane Inc Thrane amp Thrane Shanghai 509 Viking Drive Suites K Land M Representative Office Virginia Beach VA 23452 28 Pufa Tower USA 588 Pudong Rd S Pu Dong i _ 200120 Shanghai T 1 757 463 9557 P R China F 1 757 463 9581 T 86 21 68 87 87 80 F 86 21 68 87 7112 TT 98 122274 0 ii Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane A S assume no liability for the customer s failure to comply with these requirements Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustme
62. 00 cannot obtain its position using GPS There is no GPS signal or the signal is weak If the EXPLORER 500 has not been used recently within the same location it can take up to 10 minutes to obtain the GPS position Check the GPS status in the display or the web interface To help the EXPLORER 500 obtain GPS fix it should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 500 has obtained GPS fix you can point the antenna towards the BGAN satellite No signal or weak signal from the BGAN satellite The view to the satellite is blocked Make sure the EXPLORER 500 has a clear view to the satellite Be aware that window glass trees or even rain may reduce the signal level The antenna is pointed in the wrong direction Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength Connection to the Internet cannot be established The signal strength is too low Check that the antenna is pointed according to the position data Adjust the position to the highest signal strength you can obtain As a rule of thumb you should havea a signal strength of 45 dBHz or more to be able to make a call or data session Your connection is defined as a dial up connection but you have not opened the dial up connection Your connection is a di
63. 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates 2 Select which filters should apply to which Profiles The filters are defined in the Traffic flow filters list Refer to the next section 3 Click Apply TT 98 122274 0 Administration 130 Chapter 5 Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic Flow Templates gt Traffic flow filters Dest Dest Source Source Type Type Prot Port Port Port Port 0 of Eval Prec Source Address Subnet Mask Inde Ne anes Renge Ranae Rahas Service IVES nee To os oP CC O Bee moos eg oe os Bee I Oo ee os Bee I oe ee ss O Co nnn ee E a a E eier dd oo O OGO OOOO O Ber dd moo oo Pd Cd G O grer I oe ee ee ts CoO fa O Ome os Then fill in the details for each traffic flow filter as described below 2 Type in an Evaluation Precedence Index in the Eval Prec Index column DZ This field is mandatory Each filter must have a different Evaluation Precedence Index 3 Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields Source address Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core ne
64. 1 MB ADMINISTRATION Software version 1 06 build 1_50_03 1 Streaming 32 kbps 00 00 00 HELPDESK Local IP address 192 168 0 1 Streaming 64 kbps 00 00 00 SITE MAP IMEI number 35315000 000031 1 Streaming 128 kbps 00 00 00 MAC address 00 11 CF 00 99 AF ONGOING DATA SESSIONS ONGOING CALLS No active data sessions No active calls STREAMING PROFILES ON LAN No streaming profiles defined Refresh oft la Internet Terminal properties The TERMINAL section of the Home window shows the following Status The status of the EXPLORER 500 This field corresponds largely but not completely to the status information in the display Examples of status information are Ready Registering and Data Pointing If you want to point the antenna click the link Go to pointing mode For further information see Pointing using web interface on page 82 Unit serial number The serial number of the total unit Software version The version of the software embedded in the EXPLORER 500 Local IP address The local IP address of the EXPLORER 500 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is a unique number that identifies your EXPLORER 500 MAC address of the EXPLORER 500 TT 98 122274 0 The Home window 80 Chapter 5 Using the web interface Managing calls and data sessions Start stop a Streaming session on the LAN interface DB Before starting a Streaming session make sure y
65. 1 lbs 25 C to 55 C 13 F to 131 F 0 C to 55 C 32 F to 131 F 40 C to 80 C 40 F to 176 F 20 C to 60 C 4 F to 140 F 95 non condensing at 40 C 104 F IP 54 dust and spray proof in all directions 18 m s or 59 ft s Operational Robustness 0 5 m 1 64 ft drop on concrete Operational 95 survival Supported web browsers Other browsers may be supported as well but only these have been tested Microsoft Internet Explorer 6 0 Mozilla Firefox 1 0 Apple Safari 2 0 a Performance depends on a wide range of factors and actual usage TT 98 122274 0 151 Appendix A Technical specifications Battery Specifications Item Specification Battery type Lithium ion rechargeable Voltage 11 1 V Capacity 2 2 Ah Time between recharging Standby time 36 hours Standard call 3 hours Premium voice call Download Streaming 128 kbps Upload Streaming 128 kbps 1 hour 30 minutes 3 hours 30 minutes 2 hours 15 minutes Charge time Less than 3 hours when the EXPLORER 500 is switched off Charge temperature 0 C to 45 C 32 F to 113 F Ambient Min charge cycles 300 Storage temperature 1 Month 3 Months 1 Year 20 C to 60 C 4 F to 140 F Ambient 20 C to 45 C 4 F to 113 F Ambient 20 C to 20 C 4 F to 68 F Ambient a Performance depends on a wide range of factors and actual usage b With either Blueto
66. 105 enable or disable for LAN 100 help desk number 45 132 changing with web interface 132 I IMEI number 44 80 119 import configuration 125 176 Inbox for SMS messages replying forwarding or deleting 90 indicators function 8 interfaces turning on or off 41 50 interfaces and services combinations 10 internal calls 60 IP address 44 80 119 ISDN using USB 69 items included in delivery 11 L LAN interface connecting 65 setting up 100 specifications 155 LaunchPad 48 LEDs function 8 light and sound disabling 41 95 light indicators function 8 line identification 115 local phone call 60 logs clearing 126 M MAC address 44 80 119 matrix of services and interfaces 10 messages configuring outgoing 91 deleting in display 37 forwarding 90 opening in display 37 opening in web interface 90 receiving in display 46 receiving in web interface 89 replying 90 sending 89 view list in display 37 mobile subscriber numbers viewing 44 80 119 TT 98 122274 0 Index NAT setting for LAN 100 navigation display and keypad 35 web interface 78 number of EXPLORER 500 terminal ii 0 off line working with EXPLORER 500 19 options available 137 Outbox for SMS messages resending or deleting messages 88 P paired Bluetooth devices view list 109 pairing Bluetooth devices 51 107 phone local call 60 making calls 57 phone book 83 add number 84 d
67. 120 view version 80 119 sound alarm 41 95 message 41 95 when pointing 41 95 sound and light disabling 41 95 specifications antenna 158 Bluetooth handset charging interface 160 Bluetooth interface 157 Ethernet interface 155 general 151 LAN interface 155 Phone Fax interface 154 Power 153 SIM card 153 USB interface 156 Standard data 64 start up options 18 status methods for signaling 145 viewing 47 80 stealth mode activating 35 enabling 41 95 Streaming data 64 activating 38 64 defining Profiles for 127 supplementary services setting up 111 supported 4 using 60 support contact information 134 178 7 telephone interface connecting 54 setting voice quality 110 specifications 154 total usage viewing 81 85 Traffic Flow Templates 130 troubleshooting guide 138 type number of EXPLORER 500 terminal ii U UDI using USB 69 unpairing Bluetooth devices 109 uploading software 120 usage counter 81 85 clearing 126 USB interface connecting 67 setting up 98 specifications 156 V version hardware 44 80 119 software 44 80 119 voice mail number viewing 44 92 voice quality 52 selecting for Phone Fax interface 110 setting for Bluetooth 104 wW waiting calls 114 web interface accessing 75 browser settings 76 definition 75 navigating 78 TT 98 122274 0 Index 179
68. 31 TT 98 122274 0 7 Light indicators Chapter 1 Introduction The EXPLORER 500 has two light indicators next to the display a green power indicator and a red message indicator Green Power indicator The function of the green Power indicator to the left of the display is as follows Behavior of green indicator Meaning Short flash every 2 seconds The EXPLORER 500 is on Steady light The battery is charging Flashing rapidly A charging error has occurred For further information refer to the Troubleshooting Guide on page 138 Off No power or Stealth mode Red Message indicator The function of the red Message indicator is as follows Behavior of red indicator Meaning Flashing An alarm is active or An SMS message has arrived Press OK on the keypad to view the alarm s or SMS message s The red light will keep flashing after OK is pressed if e there are more SMS messages or e an alarm is still active For information on alarm messages see Alarm messages on page 145 Off No messages are present or the EXPLORER 500 is in Stealth mode a If a computer is connected you can also view alarms and SMS messages in the built in web interface in the EXPLORER 500 For further information see Icons in the icon bar on page 78 TT 98 122274 0 Chapter 1 Introduction User interfaces The keypad and display are used for pointing the
69. 70 lt Mobile subscriber number gt e is the prefix used in front of the country code for international calls This is 00 when calling from most countries in Europe and from many other countries e Mobile subscriber number The mobile subscriber number of the EXPLORER 500 you are calling If the mobile subscriber numbers of the EXPLORER 500 are available on the SIM card they are listed in the display menu system of the EXPLORER 500 under PROPERTIES gt MOBILE NUMBERS If they are not available refer to your airtime subscription ct There are two voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark and the mobile subscriber number for 3 1 kHz Audio is 772112345 on your EXPLORER 500 and you want to make a call to the EXPLORER 500 using 3 1 kHz Audio dial 00 870 772112345 TT 98 122274 0 27 Chapter 2 Getting started Making a call from one EXPLORER 500 to another EXPLORER 500 To make a call from one EXPLORER 500 to another EXPLORER 500 dial 00 870 lt Mobile subscriber number gt Receiving a call To be able to receive a call the phone must be connected to the correct interface of the EXPLORER 500 Phone Fax or Bluetooth To be able to receive a call with a Bluetooth handset the handset must be paired with the EXPLORER 500 For information on how to pair Bluetooth devices see Bluetooth pairing on page 51 D A connected phone will only ring if the call type is
70. CMOD Call mode AT CMSS Send message from storage AT CNM New message indication to TE AT CNUM Subscriber number AT COLP Connected line identification presentation AT COPN Read operator names AT COPS PLMN selection AT CPAS Phone activity status AT CPBF Find phone book entries AT CPBR Read phone book entries AT CPBS Select phone book memory storage AT CPBW Write phone book entry AT CPIN Enter PIN AT CPLS Selection of preferred PLMN list AT CPMS Preferred message storage AT CPOL Preferred PLMN list AT CPPS eMLPP subscriptions AT CPUC Price per unit and currency table AT CPWD Change password AT CR Service reporting control AT CRC Cellular result codes AT CREG Network registration AT CRSM Restricted SIM Access AT CSCA Service center address AT CSCS Select TE character set AT CSDF Settings date format TT 98 122274 0 168 Appendix B AT commands Command Function AT CSIL Silence command AT CSMS Select message service AT CSQ Signal quality AT CSSN Supplementary service notifications AT CSTA Select type of address AT CSTF Settings time format AT CSVM Set voice mail number AT CUSD Unstructured supplementary service data AT CAAP Automatic answer for eMLPP Service AT FCLASS Select mode AT GCAP Request complete capabilities list AT GCI Country of Installation AT GMI Request manufactur
71. ELPDESK SITE MAP Status Not pointed Painting Go to pointing mode Unit serial number 05739357 Software version 1 06 build 1_50_03 1 Local IP address 192 168 0 1 IMEI number 35315000 000031 1 MAC address 00 11 CF 00 99 4F ONGOING DATA SESSIONS No active data sessions STREAMING PROFILES ON LAN No streaming profiles defined Refresh 3 1 kHz audio inbound 3 1 kHz audio outbound Standard data Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps ONGOING CALLS No active calls 00 00 00 00 00 00 0 01 MB 00 00 00 00 00 00 00 00 00 TT 98 122274 0 Introduction 77 Chapter 5 Using the web interface e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows battery status and signal strength e The icon bar shows an icon for each interface that is enabled It also shows icons for new SMS messages and for active alarms when relevant For explanations of the icons see the next section Icons in the icon bar e The menu path shows the path through the menu system to the current page shown in the contents section The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon E
72. ER 500 when it is found The default Bluetooth name of the EXPLORER 500 is EXPLORER 500 If there is more than one EXPLORER 500 in the list you can use the MAC address to locate the correct one To see the MAC address of your EXPLORER 500 enter the display menu system and select PROPERTIES gt TERMINAL gt HARDWARE gt MAC 4 On your Bluetooth device enter the passkey of your EXPLORER 500 The default passkey is the serial number of your EXPLORER 500 To see the serial number look at the label on the back of your EXPLORER 500 or enter the menu system and select PROPERTIES gt TERMINAL gt HARDWARE gt UNIT SER NO The new device is now paired and ready to communicate with the EXPLORER 500 E gt Maximum 7 devices can be paired with the EXPLORER 500 If you have already paired 7 devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 109 TT 98 122274 0 Bluetooth pairing 51 Chapter 4 Using the interfaces Using a phone or fax machine Selecting the call type Definition The phone connection can be either a Standard Voice connection or a 3 1 kHz Audio connection In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone Fax or Bluetooth interface When connecting a fax or a modem you must use 3 1 kHz Audio Example If you always have a fax connected to the Phone Fax interfa
73. EXPLORER 500 USER MANUAL DY inmarsat Thrane amp Thrane A S info thrane com e www thrane com Th rane amp Th rane TT 3710A EXPLORER 500 Document number TT 98 122274 0 Release date 27 February 2007 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane amp Thrane A S Copyright 2007 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e EXPLORER is a trademark of Thrane amp Thrane A S e Bluetooth is a registered trademark of Bluetooth SIG e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries e Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc e Inmarsat s product names are either trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company Addresses www thrane com Denmark Denmark Norway Thrane amp Thrane A S Thrane amp Thrane Aalborg A S Thrane amp Thrane Norge A S Lundtoftegardsvej 93 D Porsvej 2 Bergerveien 12 DK 2800 Kgs Lyngby DK 9200 Aalborg SV PO Box 91 Denmark Denmark 1375 Billingstad T 45 39 55 88 00 T 45 39 55 88 00 money F 45 39 55 88 88 F 45 96 34 6101 T 47 67 24 47 00 F 47 67 24 43 1
74. G3 Fax machine S SG Standard Analog Bluetooth Z Voice telephone handset Nn E Computer with Computer Computer 5 Data analog modem 64 kbps UDI S Comput Comput 2 Data omputer mpu er 2 multi user wti S Switch Hub W E 5 Computer Computer Computer E Data inalo single user v amp SMS Computer Computer Computer View only General 49 Chapter 4 Using the interfaces Enabling or disabling an interface Overview By default all interfaces are enabled However you can disable the LAN interface the Bluetooth interface and or the Phone Fax interface in order to minimize the power consumption Note The USB interface cannot be disabled it is always enabled Using display and keypad To enable or disable an interface using the display and keypad do as follows 1 Enter the menu system From the Main screen press A or V 2 Select SETTINGS gt INTERFACES 3 Select the interface you want to enable or disable 4 Select ON to enable or OFF to disable Using web interface To enable or disable an interface using the web interface do as follows 1 Connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 2 Access the web interface For further information see The web interface on page 75 3 From the left navigation pane in the web interface select SETTINGS and select the interface you want to enable or disable 4 Select Enabled or Disabl
75. Hz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the EXPLORER 500 can select whether to use 3 1 kHz Audio or Standard Voice simply by using one of the two phone numbers DZ The call type you are using must be selected in the web interface refer to the next section If the Mobile subscriber numbers are available on the SIM card you can look them up using either the display menu system or the web interface To view the phone numbers for Standard Voice and 3 1 kHz Audio do one of the following e Select PROPERTIES gt MOBILE NUMBERS in the display menu system or e access the web interface and select PROPERTIES The numbers are listed in the field Mobile subscriber numbers For further information see The web interface on page 75 If the numbers are not available in the display menus nor the web interface refer to your airtime subscription For information on how to make a call to the EXPLORER 500 see Making a call to the EXPLORER 500 on page 58 Selecting the incoming call type To select which call types are accepted for an incoming call first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface For further information see The web interface on page 75 2 From the left navigation pane select SETTINGS and select the Pho
76. Insert the SIM card into the SIM slot Make sure the SIM card is positioned as shown 2 Press gently until it clicks 3 Slide the lock to close the SIM slot Inserting the battery Do as follows 1 Insert the battery Make sure the battery is positioned correctly as shown 2 Press gently until it locks DZ Before using the terminal the first time To ensure accurate information on the battery capacity you should fully charge then fully discharge the battery until the EXPLORER 500 closes down automatically and finally recharge the battery The EXPLORER 500 can be used during the discharging process but the remaining battery capacity may not be displayed correctly For information on how to recharge the battery see Recharging the battery on page 135 TT 98 122274 0 12 Chapter 2 Getting started Removing the battery To remove the battery do as follows 1 Locate the slide lock at the bottom of the unit 2 Slide the lock aside to release the battery from the unit 3 Remove the battery TT 98 122274 0 13 Chapter 2 Getting started Removing the SIM card To remove the SIM card first remove the battery as described in Removing the battery on page 13 Note 4 When the SIM card is removed you cannot use the display menu system nor make calls or start data sessions Only emergency calls are allowed and only if permitted by the network However if you have an administrator user name an
77. NGS gt Phone Fax from the left navigation pane h Thrane amp Thrane a E DT ER oo00000 E INTERFACE STATUS HOME Phone Fax interface Enabled Disabled PHONE BOOK Incoming calls M Standard M 3 1 kHz Audio MESSAGES Outgoing calls O Cc i CALLS going Standard 3 1 kHz Audio SETTINGS Apply Cancel USB LAN Bluetooth Phone Fax Call forward Call barring Call waiting Line identification Closed user group z C Le treet 2 Select Enabled or Disabled to enable disable the Phone Fax interface 3 Set the voice quality for incoming and outgoing calls Voice quality is described in more detail in Selecting the call type on page 52 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both any device connected to the Phone Fax interface will react ring on incoming calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio DMZ You can override the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 52 4 Click Apply TT 98 122274 0 Set
78. OFTWARE to see the software version of the EXPLORER 500 IMEI to see the IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is the unique mobile equipment number that identifies your EXPLORER 500 The IMEI number is also printed on the serial number label at the back of the terminal Viewing mobile subscriber numbers If available on the SIM card the MOBILE NUMBERS menu lists the mobile subscriber numbers to use when calling the EXPLORER 500 DZ There are two voice numbers one for 3 1 kHz Audio and one for Standard Voice For further information see Selecting the call type on page 52 To view the mobile subscriber numbers select PROPERTIES gt MOBILE NUMBERS If the mobile numbers are not available the display reads NO INFORMATION AVAILABLE Viewing the voice mail number The EXPLORER 500 informs you of any incoming voice mail through the display and through the web interface The voice mail number is the number you call to hear your incoming voice mail If available on the SIM card the PROPERTIES menu shows the voice mail number To view the voice mail number select PROPERTIES gt VOICE MAIL NUMBER If the voice mail number is not available the display reads NO INFORMATION AVAILABLE TT 98 122274 0 44 Chapter 3 Using the display and keypad Alarm list If an error is present in the system an alarm will be i
79. ORER 500 MESSAGES CALLS Default Passkey 05739357 SETTINGS Visibility Show z USB BLUETOOTH YOICE DEYICES LAN Phone Incoming calls Outgoing calls Bluetooth 0201 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Paired Devices 0202 M Standard I 3 1 kHz Audio Standard 3 1 kHz Audio Add Device 0203 M standard IM 3 1 kHz Audio Standard 3 1 kHz Audio Phone Fax 0204 M Standard M 3 1 kHz Audio Standard 3 1 kHz Audio Common 4 El Done CIT T T Bme Y 2 Under BLUETOOTH VOICE DEVICES set the voice quality for incoming and outgoing calls All paired voice devices are listed with their local phone numbers Voice quality is described in more detail in Selecting the call type on page 52 e For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the voice device will react ring on incoming calls If you select e g Standard the voice device will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected quality will be used by default if possible for any outgoing call Note however that fax machines and modems must use 3 1 kHz Audio You can override the default setting for outgoing calls by dialing 1 force a Standard call or 2 force a 3 1 kHz Audio call before the number For further information see Overriding the default outgoing call type on page 52 TT 98 122274 0 Setting up the interfaces 104 C
80. PCB PDA PDP PIN PUK RSSI SAS TT 98 122274 0 Glossary network Medium Dependent Interface An MDI X for MDI crossover is a version of MDI that enables connection between like devices MDI ports connect to MDI X ports via straight through cabling MDI to MDI and MDIX to MDIX connections use crossover cabling Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Not Connected Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate The two devices exchange passkeys and join what is called a trusted pair In a trusted pair the two devices automatically accept communication with each other A unique code or password used when pairing Bluetooth devices Printed Circuit Board Personal Digital Assistant A lightweight hand held usually pen based computer used as a personal organizer Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Received Signal Strength Indicator Sat
81. Pointing using web interface essessesessessesseseesessessesessessessesessesseseesesseseesesresessesees 82 Using the phone book aco gssccsasscversesacecensssusvicsssnervdniadeneeassieateinantuatnoniseaoniatelestin 83 General Usage irs riea a E E 83 Editing phone book entries s ssssssessessessesessessessessssessessesesseseesesseseesessesreseseesessese 84 CN A A EEE ete E 85 Information on total usage ssssessesessessessesessessessessesessesseseesessessesessesseseesessesessesees 85 Exporting the call lOr tissieri idisse Ea a e e E oan 85 Viewing the STS Ol calls cecccscpsnseseeczecteceussnceeenessceeruass euerannaeaseanacenetanscess amen 86 Handling messages ccccccsescssescsesssssseessessecssesescecesesecseseeeeseseceeseseeeceesnees 87 Sending an SMS message from the EXPLORER 500 csscesccssessesseeseeseeeeeeees 87 Options for messages in the Outbox sacassssinasszvarcenssnvtecssennsonsessdencassvaseadassanceasiutaanes 88 Options for messages in the Sent folder cccsssseescessssecssecsessseseecesseseeseeceeeeees 88 Sending an SMS message to the EXPLORER 500 cscsscsscesecssecsseeseeeseseeeees 89 Receiving a message s sessessssessessesseseeseesessessesessessesessesseseesesseseesesseseesesresesseseesese 89 Options for new SMS MESSAGES yacpuncissscastdecasctnis cnanmncsasandbasasnincsysrunadsesunsnaldendncs 90 Options for SMS messages in the INDOX ceceeesessceeseeseeeeceeeceeessesseeseeseeeeee
82. S gt PHONE FAX gt ON or by accessing the web interface and selecting SETTINGS gt Phone Fax gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to Phone Fax interface on page 154 Incoming calls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 500 is selected in the web interface Access the web interface and select SETTINGS gt Phone Fax Then select the voice quality for incoming calls TT 98 122274 0 141 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy established A Bluetooth handset connection cannot be The interface is disabled in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The Bluetooth handset is placed too far away from the EXPLORER 500 Bring the handset closer to the EXPLORER 500 Note that the specified maximum distance is only valid under ideal conditions The handset is not yet paired with the EXPLORER 500 Pair the devices Refer to Pairing devices in which you can enter a passkey on page 51 Incoming ca
83. TT 98 122274 0 20 Chapter 2 Getting started Pointing the antenna The importance of pointing In order to obtain the best possible signal at the lowest eo possible cost it is important that the EXPLORER 500 h antenna is pointed correctly towards the satellite a The antenna must have a clear line of sight to the KA satellite without any obstacles blocking the signal and rd the pointing direction of the antenna should be as accurate as possible LEWS Incorrect pointing may result in poor quality of the signal and in some cases retransmission may be necessary This could mean you will be paying more than necessary for your transmission The next sections describe how to point the antenna for the best possible signal Pointing data If the position of the satellite in relation to the EXPLORER 500 is known you can use the compass to roughly point the antenna in the right direction If you know the Azimuth and the Elevation you can use this data to adjust the antenna N 0 e The Azimuth is the horizontal rotation angle relative to North moving clockwise W 270 E 90 S 180 e The Elevation is the vertical rotation angle relative to horizontal This means that an Elevation of 0 corresponds to the EXPLORER 500 being in an upright position pointing towards the horizon Front of antenna The compass has 7 lines dividing the Elevation scale into 6 spaces The space between two lines
84. The standard factory setting is used e GPS The internal GPS antenna of the EXPLORER 500 is used for acquiring the GPS position best in open areas e I 4 The BGAN I 4 antenna is used for acquiring the GPS position best in areas with a limited view to the sky 3 Click Apply TT 98 122274 0 Setting up the interfaces 118 Chapter 5 Using the web interface Properties software upload and alarm list Viewing the properties of the EXPLORER 500 To view the properties of the EXPLORER 500 select PROPERTIES from the left menu Thrane amp Thrane BATTERY C B SIGNAL 0000000 of os BT Local IP address 192 168 0 1 HOME IMEI number 353150000000311 PHONE BOOK 3 SMS service center 870772001799 ELESE ELER Software version 1 06 build 1_50_03 1 CALLS Unit serial number 05739357 SETTINGS Main PCB number 00000P57006441200063 PROPERTIES MAC address 00 11 CF 00 99 AF Upload Alarm list ADMINISTRATION HELPDESK he at 4 gt eg fff Enen 7 The PROPERTIES window shows e Local IP address The local IP address of the EXPLORER 500 IMEI number The IMEI number International Mobile Equipment Identity of the EXPLORER 500 This is a unique number that identifies your EXPLORER 500 e SMS service center A number used to identify the SMS service center used by your EXPLORER 500 to send and receive SMS messages e Mobile subscriber numbers only if availa
85. affic Flow Template so that it will only use the Streaming Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 127 and Using a Traffic Flow Template on page 130 11 Select the Secondary Profile To select more than one secondary Profile press and hold Ctrl or Shift while selecting Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection The Context Identifiers CIDs for the selected primary and secondary Profiles are listed under Profile CIDs 12 Click Apply Your LAN settings are applied Note that changes to your Profiles are not activated until you click Activate 13 Click Activate if you want to activate the changes to your Profiles TT 98 122274 0 Setting up the interfaces 102 Chapter 5 Using the web interface Port forwarding Port forwarding enables you to setup a server connected to the EXPLORER 500 while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the internet For information on how to set the terminal in Router mode see Configuring the LAN interface on page 100 The following example shows how to allow internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 7 Select LAN gt Port
86. ain screen with the message POINT NOW If the PIN has been accepted you now have access to the menu system but you will not be able to connect to the BGAN network because the signal strength has not yet been accepted TT 98 122274 0 25 Chapter 2 Getting started Using an external antenna fixed installation The EXPLORER 500 has a connector for attaching an external antenna Before using an external antenna with the EXPLORER 500 please refer to the Antenna safety instructions in the beginning of this manual Only use the specified antenna from Thrane amp Thrane The antenna and accessories for connecting to the EXPLORER 500 are listed in Options and accessories on page 137 The connector is placed at the back of the EXPLORER 500 For further information on the antenna interface see the technical specifications in External antenna on page 159 Using a fixed EXPLORER 500 semi fixed installation You can keep the EXPLORER 500 in a fixed position using the Pole mount kit for EXPLORER 500 See Options and accessories on page 137 for information on type number DZ The EXPLORER 500 is not suited for permanent outdoor installation Use an external antenna if the installation is to be permanent Do as follows 1 Mount the EXPLORER 500 on a pole ora wall for example using the Pole mount kit A size M6 thread fits into the mounting bush in the back of the EXPLORER 500 2 Start up the EXPLORER 500 and point the anten
87. al up connection but you have not entered the phone number 98 to indicate a connection to the Internet You need to open the dial up connection before you can connect to the Internet Change the phone number in the dial up connection to 98 and open the dial up connection before accessing the Internet TT 98 122274 0 140 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The web interface cannot be accessed A Phone Fax connection cannot be established The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it Your connection is defined as a dial up connection but you have not opened the dial up connection You need to open the dial up connection before you can connect to the Web server Your connection is a dial up connection but you have not entered the phone number 98 or 99 to indicate connection to the Internet and or the web interface The interface is disabled in the EXPLORER 500 Change the phone number in the dial up connection to 98 or 99 and open the dial up connection before accessing the web interface Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACE
88. all is answered a connection is established between the initial caller and the new recipient 2 If only one or none of the devices are Bluetooth devices you have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller TT 98 122274 0 Using a phone or fax machine 61 Chapter 4 Using the interfaces Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message The fax machine must be connected to the Phone Fax interface of the EXPLORER 500 Refer to Before connecting to the Phone Fax interface on page 54 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 52 To send a fax from a fax machine connected to the EXPLORER 500 dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 DMZ If the default setting in the web interface is not 3 1 kHz Audio you
89. and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription for a contact number EXPLORER 500 support If you need assistance with problems caused by the EXPLORER 500 please call a distributor in your area Click this link to see a list of Thrane amp Thrane distributors DMZ The list of distributors is located on the EXPLORER 500 CD ROM delivered with your EXPLORER 500 so it may not always be up to date An updated list is available on Thrane amp Thrane s web site www thrane com Click Land Mobile and select Distributors from the top menu bar TT 98 122274 0 134 Chapter 6 Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER 500 select PROPERTIES in the web interface or in the display menus and see Software information Uploading software using the web interface You can upload software from the PROPERTIES gt Upload window in the web interface If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 120 Maintenance Normal use of the battery It is recommended not to partially charge discharge the battery several times in a row Partial charging discharging affects th
90. andset charging interface The connector is placed at the back of the EXPLORER 500 Pin 1 is the pin closest to the coding projection on the plastic insert Appendix A Technical specifications Specifications Item Specification Connector type Proprietary Output 6 4 V 350 mA TT 98 122274 0 160 Appendix A Technical specifications Serial number label The following label is placed on the EXPLORER 500 TT 3710A EXPLORER 500 S N XXXXXXXX P N 403710A Rev X Prod Year Week FCC ID ROJEXPLORER 500 IMEI XXXXXXXXXX This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause h l interference and 2 this device must accept any interference received including Sir interference that may cause undesired operation Tu iii Es Thrane hir a A S Denmark Xes are replaced by the relevant numbers for the specific terminal TT 98 122274 0 161 Chapter A Technical specifications Conformity CE R amp TTE FCC GMPCS The EXPLORER 500 is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page Use of Bluetooth Thrane amp Thrane have sent notification to all countries in the EU for use of the Bluetooth interface Individual license may be required in some countries outside the EU an
91. arged TT 98 122274 0 Additional interfaces 73 Chapter 4 Using the interfaces What s next This chapter has described the basics of how to set up and use each interface The following chapter Using the web interface describes how to use the built in web interface for setting up and using the EXPLORER 500 TT 98 122274 0 What s next 74 Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate set up and configure the EXPLORER 500 Initial configuration of interfaces is described in the chapter Using the interfaces on page 48 Introduction The web interface What is the web interface The web interface is a built in web server in the EXPLORER 500 used for operating setting up and configuring the EXPLORER 500 You can access the web interface from a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 have been tested successfully with the web interface You may be able to use other browser versions as well Connecting Connect your computer to the EXPLORER 500 Make sure your computer is set up for the interface you are planning to use for connecting to the EXPLORER 500 You can use LAN USB or Bluetooth See Using the interfaces on page 48 for details To access the web interface an Internet browser must be installed on the computer If you are going to use USB or Bluetooth with Dial up Networking to acces
92. ay have to disable the Proxy server settings in your browser For further information see Browser settings on page 76 What s next After reading this chapter you should be able to start up the EXPLORER 500 and make a simple data The or voice connection next chapters provide more information on the user interfaces and the setup of the EXPLORER 500 The following chapter Using the display and keypad explains the display menu system which is the basic tool for setting up the EXPLORER 500 TT 98 122274 0 30 Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built in display menu system of the EXPLORER 500 It contains an overview of the entire menu system followed by a description of each menu It also explains the symbols and messages that may appear in the display and describes how to navigate using the keypad Menu overview Main menu The items of the main menu are MESSAGES shows all incoming SMS messages and allows you to open or delete each message or delete all messages CONNECT shows a list of the Streaming Profiles that are defined and selected for the LAN interface using the web interface The CONNECT menu allows you to start and stop data sessions with the listed Streaming Profiles CALLS shows missed received and outgoing calls and data sessions e SETTINGS allows you to e restart the pointing procedure e set display backlight and contras
93. ble on SIM card The numbers to use for Standard Voice 3 1 kHz Audio and data connection when calling the EXPLORER 500 e Software version The version of the software embedded in the EXPLORER 500 e Unit serial number The serial number of the total unit e Main PCB number The number of the Main PCB in the EXPLORER 500 e MAC address of the EXPLORER 500 TT 98 122274 0 Properties software upload and alarm list 119 Chapter 5 Using the web interface Uploading software You can upload software to the EXPLORER 500 without entering the PIN However if the PIN is not entered you must enter the Administration user name and password To upload software to the EXPLORER 500 do as follows l 2 Acquire the new software version from Thrane amp Thrane and save it on your computer In the web interface select PROPERTIES from the left navigation pane The Software version field shows the current software version Click Upload from the left navigation pane If you have not entered the PIN at start up you are prompted for an Administration user name and password If required type in the Administration user name and password and click Logon The default user name is admin and the default password is 1234 Click Browse Thrane amp Thrane BATTERY SIGNAL 0000000 HOME PROPERTIES Browse Upload Upload SOFTWARE UPLOAD Please remember to log off after use Logoff Pa ype OO O
94. can be selected from the lists of primary and secondary Profiles when you set up your interfaces TT 98 122274 0 Administration 129 Chapter 5 Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template A Traffic Flow Template TFT is a packet filter list allowing the Core network and the EXPLORER 500 to classify packets received from the external network into the proper PDP Packet Data Protocol context A TFT consists of from one and up to eight packet filters each identified by a unique packet filter identifier A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the PDP contexts that share the same PDP address Information of source destination type of service etc is combined in each packet filter in the TFT Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard data connection will normally be sufficient However if you need to have a video conference you may need to use a Streaming connection in order to obtain a direct connection without interruptions Your Traffic Flow Template can define these priorities so that your connection automatically switches to Streaming e g when you have a video conference Defining the Traffic Flow Template To define a new template do as follows
95. card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12 The SIM card is not Remove the SIM card and re insert it inserted properly according to the instructions in the section Inserting the SIM card on page 12 The display shows The EXPLORER 500 is Make sure the view to the GPS satellites NO GPS unable to register on the is not blocked network because the GPS To obtain GPS fix the EXPLORER 500 position is unknown should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 500 has obtained GPS fix you can point the antenna towards the BGAN satellite To see the GPS status enter the menu system and select PROPERTIES gt GPS STATUS The display shows The BGAN network is only EMERGENCY available for emergency ONLY calls The reason may be one of the following 1 Your Airtime subscription 1 Check your subscription with the has expired Airtime Provider 2 You are using the wrong 2 Check that your SIM card is valid for SIM card communication on the BGAN network The display shows The EXPLORER 500 cannot Check that your SIM card is valid for NOT register on the BGAN communication on the BGAN network REGISTERED network Check your subscription with the Airtime Provider TT 98 122274 0 139 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The EXPLORER 5
96. ce 162 certification 162 175 clearing logs 126 clearing usage counter 126 closed user group 116 common network settings 117 compliance 162 configuration Bluetooth 104 exporting to file 125 import from file 125 LAN 100 USB 98 conformity 162 connectors Bluetooth handset charging 160 external antenna 159 LAN 155 overview 15 Phone Fax 154 Power 153 USB 156 contact information 134 contrast in display 40 94 coverage Inmarsat BGAN system 2 D dashboard 80 data advanced configuration 117 Profiles 127 Traffic Flow Templates 130 data sessions view ongoing 81 delivery items included 11 DHCP enable or disable for LAN 100 display backlight 40 94 contrast 40 94 menu drawing 32 navigating 35 overview of menus 31 short cuts 35 symbols 34 disposal 136 distributors 134 dummy battery 137 TT 98 122274 0 Index E Elevation 21 Ethernet interface connecting 65 setting up 100 specifications 155 EXPLORER 500 getting to know 7 type number ii export configuration 125 external antenna 26 F fax sending or receiving 62 FCC compliance 162 features 5 fixed installation 26 forwarding calls 112 G general specifications 151 GMPCS compliance 162 GPS antenna 9 frequency 158 obtaining GPS fix 23 position 43 troubleshooting 140 view status 43 H hardware view version 80 119 Header compression enable or disable for Bluetooth
97. ce you can set this interface to 3 1 kHz Audio only This will mean that if an incoming Standard Voice call is received the Phone Fax interface will not ring Selecting the default outgoing call type To select the default call type for outgoing calls first connect a computer Refer to the relevant section in this chapter e g Connecting to the LAN interface on page 66 Then do as follows 1 Access the web interface See The web interface on page 75 2 From the left navigation pane select SETTINGS and select the Phone Fax or Bluetooth 3 At Outgoing calls select Standard or 3 1 kHz Audio Up to 7 Bluetooth devices can be paired with the EXPLORER 500 Remember to set the call type for each paired handset in the BLUETOOTH VOICE DEVICES list Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows To use Standard Voice for the call dial 1 before the number To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog phone or off hook key if calling from a Bluetooth handset This will not change the default call type only the type used for the ongoing call TT 98 122274 0 Using a phone or fax machine 52 Chapter 4 Using the interfaces Phone numbers for incoming 3 1 k
98. ck of the EXPLORER 500 and is marked ANT For information on cable and connector type refer to the specifications in External antenna on page 159 Using the EXPLORER Bluetooth Handset charger Before connecting to the EXPLORER Bluetooth Handset charger interface If you are using an EXPLORER Bluetooth Handset you can recharge the handset using the DC charger interface of the EXPLORER 500 Use the charger cable supplied with the EXPLORER Bluetooth Handset For specifications on the charger interface see EXPLORER Bluetooth Handset charger interface on page 160 Connecting to the EXPLORER Bluetooth Handset charger interface Do as follows 1 Connect the EXPLORER 500 to power either using the AC DC adapter connected to a 100 240 V AC electrical outlet or the Car charger cable connected to the cigarette lighter socket 12 V DC in a car The Bluetooth handset charger cannot recharge the Bluetooth handset from the EXPLORER 500 battery The EXPLORER 500 must be connected to external power 2 Connect the Bluetooth charger cable to the charging connector on the EXPLORER 500 The charging connector is located at the back of the EXPLORER 500 and is marked DC OUT Make sure the connector is oriented correctly in relation to the coding of the plastic insert 3 Connect the other end of the cable to your EXPLORER Bluetooth Handset If the EXPLORER 500 is connected to power the battery of the Bluetooth Handset is now rech
99. cts are damaged replace the battery There is no light in The EXPLORER 500 may be Press C OK on the display keypad This the power indicator nor in the display when the EXPLORER 500 is switched on in Stealth Mode all lights and sounds are off will toggle Stealth Mode on off The EXPLORER 500 cannot be switched off The Power button was not pressed long enough When you switch off the EXPLORER 500 hold the power button until the display shows Switching off In rare cases it may take up to 10 seconds to switch off the EXPLORER 500 Charging error The green Power indicator flashes rapidly while the battery is being recharged The temperature is below 0 C or above 45 C Only charge the battery when the temperature is within the range 0 C to 45 C The charging voltage is less than 9 V Wait until charging begins the green Power indicator lights constantly If the battery is completely discharged and it has been out of use for a long time the charging process may take a long time to start If charging does not begin within 2 3 hours contact your local distributor or purchase a new battery TT 98 122274 0 138 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy The display shows The SIM card is not Remove the battery and insert the SIM NSERT SIM present
100. d See Enabling or disabling an interface on page 50 If connection still fails refer to the Troubleshooting Guide on page 142 TT 98 122274 0 Using a computer 66 Chapter 4 Using the interfaces Using the USB interface Before connecting to the USB interface To connect to the USB Universal Serial Bus interface use a USB cable mounted with a USB Mini B connector A suitable cable is provided with your EXPLORER 500 For specifications refer to USB interface on page 156 First time setup of USB If it is the first time you connect your computer to the EXPLORER 500 using the USB interface or you have exchanged the EXPLORER 500 with another EXPLORER 500 you must install a driver as follows l 2 10 ll 12 Power up your computer Connect the USB cable to the USB port of your computer Connect the other end of the cable to the USB BR connector on the EXPLORER 500 Power up the EXPLORER 500 as described in Getting started on page 11 Your computer should now automatically discover that new hardware is connected DZ The following description is for Windows XP If you are using a different operating system the procedure may be different On Windows XP the New Hardware Wizard will start automatically Go through the wizard as follows In the New Hardware Wizard select No not this time when you are asked if Windows can search for software Click Next Insert the Thrane amp Thrane CD ROM provided with
101. d Cordless Telephony Profile CTP Service Discovery Application Serial Port Profiles SPP e Dial up Networking DUN e LAN Access Profile LAP e Headset Profile HSP a Performance depends on a wide range of factors and actual usage TT 98 122274 0 157 Appendix A Technical specifications Built in antenna Specifications Item Specification Type Directional patch array manually adjustable Polarization RHCP Frequencies Inmarsat Transmit 1626 5 to 1660 5 MHz Receive 1525 0 to 1559 0 MHz Bearer bandwidth 200 kHz GPS 1575 42 MHz Bluetooth 2400 0 to 2483 5 MHz EIRP 15 1 dBW 1 dB Power steps 0 to 10 dB in 1 dB steps TT 98 122274 0 158 Appendix A Technical specifications External antenna Connector pin out This drawing shows the pin out for the Signal external antenna connector on the EXPLORER 500 GND Specifications Only use the specified antenna from Thrane amp Thrane The antenna is listed in Options and accessories on page 137 Item Specification Type Directional patch array manually adjustable Polarization RHCP Connector type 50 Q QLA female Frequencies Inmarsat Transmit 1626 5 to 1660 5 MHz Receive 1525 0 to 1559 0 MHz Bearer bandwidth 200 kHz GPS 1575 42 MHz EIRP 15 1 dBW 1 dB TT 98 122274 0 159 EXPLORER Bluetooth Handset charger interface Connector pin out This drawing shows the connector for the EXPLORER Bluetooth H
102. d USA For use in the EU the following restrictions apply e France Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483 5 MHz e Italy Outdoor use outside own premises require general authorization This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment DMZ The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment The EXPLORER 500 has obtained the GMPCS MoU mark TT 98 122274 0 162 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3710A EXPLORER 500 PN 403710A TT 3682L AC DC Adapter PN 403682L UP0501Q 15P Equipment Applicability The TT 3710A EXPLORER 500 is a mobile terminal tha
103. d password you can upload software using the web interface For further information see Uploading software on page 120 Remove the SIM card as follows 1 Slide the lock aside to open the SIM slot as shown 2 Gently press the SIM card and let it pop out of the slot 3 Remove the SIM card TT 98 122274 0 14 Chapter 2 Getting started Placing the EXPLORER 500 Please observe the following rules when placing the EXPLORER 500 e When the battery is not inserted use a dummy battery to protect the terminal See Options and accessories on page 137 e Place the EXPLORER 500 with the battery facing down e Place the EXPLORER 500 so that water e g from rain is led away from the terminal The EXPLORER 500 is protected against splashing water and dust IP 54 but is not water proof It must under no circumstances be submerged into water Connecting cables After inserting SIM card and battery connect all relevant cables Connect the cables before making the final adjustment of the antenna position Otherwise you may accidently move the antenna when you connect the cables Side connector panel The connector panel is placed on the side of the EXPLORER 500 and has the following connectors e USB connector for data equipment e Phone fax connector for phone fax or e LAN connector for data equipment fo i ol DC Power connector 10 16 V DC for connection to a 100 240 V AC DC pan OMe deere NE adapter or
104. d to indicate that a message has arrived ALARM a sound to indicate that an alarm is present 3 Select ON or OFF to enable or disable the selected audio indicator Enabling or disabling interfaces Each interface except USB can be disabled to minimize the power consumption Specially if the EXPLORER 500 is battery powered it is a good idea to disable unused interfaces Do as follows 1 Select SETTINGS gt INTERFACES 2 Select one of the following interfaces PHONE FAX e BLUETOOTH LAN 3 Select ON or OFF to enable or disable the selected interface Enabling or disabling stealth mode When the EXPLORER 500 is in stealth mode all lights and sounds are turned off You can still use the EXPLORER 500 and the display text is readable To enable or disable the use of stealth mode do as follows 1 Select SETTINGS gt STEALTH MODE 2 Select one of the following e ENABLED e DISABLED DZ Enabling stealth mode will not put the EXPLORER 500 into stealth mode it only enables the use of stealth mode e To activate Stealth mode after enabling Stealth mode press C OK on the keypad e To deactivate Stealth mode press C OK again TT 98 122274 0 41 Chapter 3 Using the display and keypad Setting the power up mode By default the EXPLORER 500 starts up automatically when you apply external power You can change this mode so that you always have to press the Power button to switch on the EXPLORER 500 To
105. display If more than two calls or sessions are active display of Streaming data has the highest priority then CS calls and then Background data Within these categories the oldest calls data sessions have the highest priority WARNING When the EXPLORER 500 is powered on stay clear of the antenna front A The antenna emits radio frequency energy not only when a call or data session is in progress Always keep a minimum distance of 0 6 m from the antenna front Request for action A request for action if it is not an alarm is shown in the lower line of the display This could be e g POINT NOW or When the text is a question press OK to accept What s next NS ERT S M This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER 500 The following chapter Using the interfaces explains in detail how to set up and use each interface of the EXPLORER 500 TT 98 122274 0 47 Chapter 4 Using the interfaces In this chapter This chapter describes how to use the interfaces of the EXPLORER 500 For each connection type it describes how to connect cables and the necessary setup to establish a connection It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the data interfaces in Chapter 5 Using the web interface General Tools for setup and use
106. e EXPLORER 500 comes with a rechargeable battery which is easily inserted The battery is automatically recharged when power is applied to the EXPLORER 500 Steady green light indicates that the battery is charging SIM card The SIM Subscriber Identity Module card used for the EXPLORER 500 is a standard SIM card which is acquired from the Airtime Provider The EXPLORER 500 requires a SIM card to go online and to access the settings of the EXPLORER 500 Without a SIM card you can only see the Main screen of the display system showing battery status etc Using the web interface you can view the properties of the EXPLORER 500 and upload software without inserting a SIM card Upload of software however requires an Administrator user name and password TT 98 122274 0 9 Chapter 1 Introduction SIM lock The supplier may SIM lock the EXPLORER 500 to a specific provider For further information contact your supplier Matrix of services and communication interfaces The following table shows which services can be accessed from which interfaces and which types of equipment can be used Interface on the EXPLORER 500 Seb Display Phone Fax Bluetooth USB LAN Keypad Analog Bluetooth S 3 1 kHz telephone handset E Audio G3 Fax machine S GS Standard Analog Bluetooth Voice telephone handset rn 3 Computer with Computer Computer 5 Data analog modem 56 kbps 64 kbps i Data Computer Se 2 multi user wil 5 Sw
107. e accuracy of the capacity measurement Never leave the battery fully discharged for a longer period of time If the battery is not to be used for a shorter period of time 1 month charge the battery to minimum 20 to 30 and remove it from the EXPLORER 500 If the Battery is stored for more than a month see Storage at the end of this section Recharging the battery To recharge the battery insert it into the EXPLORER 500 and connect the EXPLORER 500 to power The indicator left to the display is constantly green as long as the battery is charging When the battery is fully recharged the green indicator is turned off If the EXPLORER 500 is switched on the green indicator will be flashing shortly every 2 seconds If a charging error occurs the green indicator on the EXPLORER 500 flashes rapidly See the Troubleshooting Guide on page 138 TT 98 122274 0 135 Chapter 6 Maintenance and troubleshooting Accurate display of the battery capacity Storage To ensure accurate display of the battery capacity it is recommended to run a learning cycle for every 100 recharge discharge and at first time use The learning cycle must be performed at 20 C 30 C A learning cycle is performed as follows 1 Fully charge the battery 2 Remove external power and fully discharge the battery Use the EXPLORER 500 and or leave it on until it turns off automatically This way the EXPLORER 500 learns the complete capacity of the batter
108. e is enabled but connection fails refer to the Troubleshooting Guide on page 138 TT 98 122274 0 Using a phone or fax machine 54 Chapter 4 Using the interfaces Connecting a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER 500 you first have to pair the two devices For information on pairing devices see Bluetooth pairing on page 51 The Bluetooth handset must be placed within a maximum distance of 100 m from the EXPLORER 500 Note that this is the maximum distance in open air the actual maximum distance may be shorter depending on the environment In an office environment you should be able to establish a connection across the adjoining 2 3 rooms Connecting a paired Bluetooth handset This section does not describe configuration of the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Power up the handset and the EXPLORER 500 2 Place the handset close to the EXPLORER 500 3 Turn on Bluetooth on your device The Bluetooth connection should now be established and you are ready to make a call gt Maximum 7 devices can be connected at the same time If connection fails check that the interface is enabled in the EXPLORER 500 If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface the interface
109. e previous section Thrane amp Thrane BATTERY SIGNAL 0000000 oD ah BT Cin HOME RESET ADMINISTRATOR PASSWORD PHONE BOOK Resetcode MESSAGES _Reset Cancel CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP ofl CC 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name Admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password TT 98 122274 0 Administration 123 Chapter 5 Using the web interface Changing the administrator password Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION window locate the section Change administrator logon Thrane amp Thrane BATTERY SIGNAL HO00000 o ae BT E lt Please remember to log off after use HOME Change administrator logon PHONE BOOK sar nama jadmin MESSAGES New password fesses CALLS Retype new password eeessee SETTINGS PROPERTIES Configuration ADMINISTRATION Save configuration to file Save Profiles Load configuration from file 4 Browse Load Call ch Saenen Administrator logoff Log handli og handling EER Traffic flow templates SIM Lock q HELPDESK Fa Type in the existing user name Type in the new password and retype the password on the next line Click Change At the next logon
110. ed at the top of the window TT 98 122274 0 General 50 Chapter 4 Using the interfaces Bluetooth pairing What is pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another When this happens the two devices exchange passkeys and join a pair The pairing process only takes place the first time the two devices are connected Once the two devices have established a pair they automatically accept communication when one device recognizes the other device Pairing devices in which you can enter a passkey This section describes how to pair devices in which you can enter a passkey DZ The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information For information on pairing devices with a fixed passkey from your EXPLORER 500 see Pairing Bluetooth devices from the web interface on page 107 The following procedure presupposes that the EXPLORER 500 is configured to be visible to other Bluetooth devices and that the Bluetooth interface is turned on For information on configuration see Configuring the Bluetooth interface on page 104 Do as follows to pair the devices 1 Start up the EXPLORER 500 For further information see Getting started on page 11 2 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 3 On your Bluetooth device search for new devices and select the EXPLOR
111. ees 90 Configuring message settings a cccsccssssarsaaianscanccscssedosnsensandconsueiesnsaansnannnaceaesdhaunnoenns 91 EXPLORER 500 settings sssssssisicteasuscsxsczeruitiersaranarnsdenddsanden eramenains 93 Accessing the EXPLORER 500 settings scccsccssscssssssssseesceecseeceeceeeseesseeeeeees 93 Power up behaVior sosirii sssssisriptsiiodaitispidei redna r r eno C EEE Oo aiir p oinen 93 Setting the display backlight and Contrast cccecssesssesseeecesecsseseeeeseeseesseeeeeeees 94 viii Chapter 6 TT 98 122274 0 Table of Contents Turning audio indicators on OF Off oo ceeceecscesceceecceseceseceeceseeesesseeseeseeeseeeesees 95 Enabling activation of stealth mode sscceccscicezenscenscscastivetsccsasadeapsitcasevbeescsoaareenecees 95 Setting up the imterlaces vssccseietsccnccccacaecesesssseedceatetorcstedcasessarecciarevessinateasecness 96 Enabling disabling 1NterfacES sssstaius lt asindsasienteanstbsdendbannskesadenaansuataaaaiiaiuiauass 96 Description of data settings esseseesessessesseseesessessesessessessesessessesessesseseesesseseesesses 96 Configuring the USB interface xcssssscsassansaviccassnnsasternacaaconssundannncdensnnsandensancunnacscdee 98 Configuring the LAN interface esssssssesseseesessesseseesesseseesessesessesresessesesseseesesseseese 100 Configuring the Bluetooth interface sesseesesseseeseseesessesrsseseesrsseseesesseseesesseseese 104 Pairing Bluetooth devices from the web interface
112. elete all entries 84 delete entry 84 modify entry 84 Phone Fax interface connecting 54 selecting voice quality 110 specifications 154 PIN administration PIN 122 entering in display 20 entering in web interface 79 entering with a phone 56 pointing 24 help 21 position data 21 repoint the antenna 40 sound on off 41 95 pole mount 26 port forwarding 103 POTS interface connecting 54 selecting voice quality 110 specifications 154 177 power 17 automatic 42 94 connecting 16 specifications 153 power up mode 42 94 Profiles for data transmission 127 selecting for Bluetooth 105 selecting for LAN 100 selecting for USB 98 properties view 44 80 119 Proxy server disabling 76 PUK code 20 56 79 Q quality of voice 52 Quick dial 57 R redial 59 restoring settings 42 S safety summary iii semi fixed installation 26 sent messages resending forwarding or deleting 88 viewing status 88 serial number 44 80 119 services supported by BGAN 4 services and interfaces combinations 10 services supplementary 111 settings restore 42 Short dial 57 show number 115 SIM card inserting 12 removing 14 specifications 153 SIM lock 10 TT 98 122274 0 Index SMS in display opening or deleting 37 receiving 46 view list 37 SMS in web interface forwarding 90 opening 90 receiving 89 replying to 90 sending 89 SMS service number 80 92 119 software uploading
113. ellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc 173 SDU SIM Streaming TFT UDI USB VPN TT 98 122274 0 Glossary Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages A technique for transferring data such as audio or video clips so that it is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Traffic Flow Template A packet filter list allowing the Core network and the EXPLORER 500 to classify packets received from the external network into the proper PDP context Unrestricted Digital Information A transparent 64 kbps data channel Universal Serial Bus An interface standard for communication between a computer and external peripherals over an inexpensive cable using biserial transmission Mostly used with keyboards mice monitors and printers Virtual Private Network A network thatis constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 174 Numerics 2 wire interface connecting 54 selecting voice qual
114. er identification AT GMM Request model identification AT GMR Request revision identification AT GSN Request product serial number identification AT ICF DTE DCE character framing AT IFC DTE DCE local flow control AT ILRR DTE DCE local rate reporting AT IPR Fixed DTE rate AT WS46 PCCA STD 101 17 select wireless network AT IBLTH Bluetooth management AT IBNOTIFY Control the sending of unsolicited result codes AT _IBTIF Bluetooth configuration AT IBTINQ Bluetooth inquiry management AT_IGPS GPS location information TT 98 122274 0 169 Appendix B AT commands Command Function AT ILOG Retrieve log file from the EXPLORER 500 AT IMETER Call metering AT _INIS Network interface status AT _IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCS Configure incoming voice quality AT _ITCSO Configure outgoing voice quality AT ITEMP Temperature in the EXPLORER 500 AT ITNAT Configure NAT for an interface TT 98 122274 0 170 Glossary A APN Access Point Name The Access Point Name is used by the EXPLORER 500 user to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary satellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CE Conformit e Europ
115. eseseeeceeeeseeeseseeeeeees 50 Bluetooth pairing css s6 cic secesase eo coedche scan te tasetlesdeeea stearic ee 51 Whatis RUNG cccpcctercet tetas coepacesh eascace cease EEE EEA EE EEEE 51 Pairing devices in which you can enter a passkey cssecceessseeceeeeeseeeeeeeeeaeees 51 Using a phone or fax machine 20 00 cece ccessssesceeccesesessesecceseseeecseseeeeseseeaees 52 SelecHng the call TAS crure E AT EERE 52 Connecting an analog phone or a fax machine cceceseceecsseseeeceeeceseceeeeseeeees 54 Connecting a Bluetooth handset s ssssssessesessesseseesessesresessesreseseesesseseesessessesesse 55 Entering the SIM PIN using a phone 1i sasevscaccasesnsssncsessesdandenasesccsssaraarasasszavieuances 56 Making or receiving a phone call with the EXPLORER 500 ssssssessssessssseseseesessese 57 Making a call to the EXPLORER 500 isviccccsnssnnuaasantscnacsnssarantadiasenssasaaubaahiinsncstenved 58 Dialing functions sesseesssesseeseseesessessesessessessesessessessesessessessesesseseesesseseesessesresessesres 59 Sending or receiving a fax message s ssessesessessesessesresrssesresrsseseesesseseesessessesesse 62 Using a computer oeeeseeeseeeseseesssesesseseseseosssesssseseseeesesessssesesessssesrsseeesesees 63 Choosing an interface for data connection sesssessssseseesesseseesessesessesseseesessessesesse 63 Standard or Streaming data s ssnsesseneeseesseseeseseesesseseesesseseesessesresesseseesesseseesess
116. esesse 64 Using the LAN interface siirinsesi idiin nnie o at E EEEa 65 Using the USB interface x25 lt acosssarseneercccernncuseeceearaeremmnserernneemneieree aa aia 67 Using a computer with Bluetooth cc ceceesessestccececseeseessceeeeeeeeceeeesseeeseeseeeees 70 Creating a dial up connection sessessessessesessessessesessessesessessesesseseesesseseesessesresessesese 71 vii Chapter 5 TT 98 122274 0 Table of Contents Additional interfaces oct cictstcisy screen eee eee 73 Using an external antenna ssessessesessessessessesessessesseseesessessesessessesessessesessesresessesees 73 Using the EXPLORER Bluetooth Handset charger ccsccssccssesseeseeseeseeeeeeeees 73 Whats next ceinen ia aan anaes 74 Using the web interface In this chapte secs ateretesccesasnsnenecacaicaemitancecezondseettasercenettemulnemadiedneaveene 75 Introduchon siasii ereit aerea er a Reto 75 The web internace seeen a EA 75 Accessing and navigating the web interface ccccecscsseesseeseeeecseeceeeeseeseeeeeees 77 Entering the SIM PIN in the web interface cccesccsesssssceeseesesesceeeceseesseseeeesees 79 The Home window ccs 2 sj ssanss cise cates niatcoricvavacsasecetacch densa senaccosmeeaveneacioetee 80 AER VIEW wisi E AAA 80 Terminal HOG IES sacetar cis cacauuiseincpesasvecaiws aeetcnewrmeaeedadeeemtanetarneee nein 80 Managing calls and data sessions scsscssscescesecesecesecsceceeseceeseesseesceeeceseceeeceeees 81
117. esonsnssasonssensnssncnesscsseasuoeacesesensnesse fiddress fio 1 1 8 Port 80 IV Bypass proxy server for local addresses cme 2 Uncheck the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection TT 98 122274 0 Introduction 76 Chapter 5 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer do as follows 1 Connect your computer to the EXPLORER 500 For further information see Using a computer on page 63 2 Start up the EXPLORER 500 For further information see Getting started on page 11 3 Open your browser and enter the IP address of the EXPLORER 500 The standard IP address is 192 168 0 1 If your EXPLORER 500 uses a different IP address you can look it up by entering the display menu system of the EXPLORER 500 and selecting PROPERTIES gt IP ADDRESS Overview of the web interface The web interface consists of the following sections Contents Section Icon Bar Thrane amp Thrane n mm OS Fe BT Gn SIGNAL 0000000 HOME NETWORK SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 00 06 Navigation MESSAGES TERMINAL Standard voice outbound 00 00 05 Pane ALLS SETTINGS PROPERTIES ADMINISTRATION H
118. ess C If you cancel you are asked again after pointing is completed At that point you must enter the PIN to be able to continue Entering the PIN To enter the PIN using the display and keypad do as follows 1 When you are asked for a PIN press OK 2 Press A or W a number of times until the ENTER PIN first digit is correct d Sg ae 3 Press OK to go to the next digit ENTER PIN When OK is pressed the previous digit is indicated by a Sg Ve To correct an entered digit press C to go back and use the A and W buttons again 4 After entering the last digit with OK press OK again to apply the PIN DMZ At this point the EXPLORER 500 may make a sound This sound is used for pointing the antenna To toggle the pointing sound on off press A or V For further information see Using the display and keypad on page 31 You can enter the PIN using a phone or computer connected to the EXPLORER 500 For further information see Entering the SIM PIN using a phone on page 56 or Entering the SIM PIN in the web interface on page 79 Wrong PIN You have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card
119. esseseeesessessseseesseesressessrsseese 159 EXPLORER Bluetooth Handset charger interface cccsccssccsestesseeeteeseeeseeees 160 Serial MUMDEN ADEN piscicssisnsveieanteaxsnshniecaanshinexnvevaeaua aniraa EEEE EEE R 161 MATION sic zacs paeq ances touict cx eeuasiea tee cans E E EEEE arate 162 Appendix B AT commands Glossary Index TT 98 122274 0 DPA TIS el BEGIN soeces decanives vince aea Eear REE 164 Starting up an AT command SESSION ccscescssseeseessesssesceeeceseceeeseeeeteeeesseeeseees 164 List of supported AT COMMANGS sisxictnscatiatcrasrnccanssnsieeddanatkasadeneadaomantaasabsbancdaants 165 E E E EE E A E E ee semana 171 E E E A AE EE EE ss Uerasentyue 175 Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 500 The EXPLORER 500 is a broadband mobile terminal with integrated antenna providing high speed data and voice communication via satellite through the Broadband Global Area Network BGAN Just plug in a phone fax laptop or PDA or use the Bluetooth interface point the antenna towards the BGAN satellite and you are online The flat light weight design of the EXPLORER 500 makes it easy to carry e g in the front pocket of a laptop bag Applications include e Internet browsing e E mail e Phone and fax services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers In this chapte
120. evice gt 4 lt device gt 5 lt device gt 6 lt device gt 7 lt device gt IP ADDRESS HARDWARE SOFTWARE IMEI ON OFF TIMED SET LEVEL AUTOMATIC SET LEVEL POINTING MESSAGES ALARM PHONE FAX BLUETOOTH LAN ENABLED DISABLED UNIT SER NO MAIN PCB NO PSM PCB NO MAC 2 SECONDS 5 SECONDS 10 SECONDS 30 SECONDS 60 SECONDS The next section shows an overview of the start up sequence before entering the menu system The menus are further described in the following sections of this chapter TT 98 122274 0 32 Chapter 3 Using the display and keypad Display during start up Start up sequence There are different options for the start up procedure The complete startup procedure is described in Chapter 2 Getting started This section only describes the behavior of the display during normal startup After power on you are asked for a PIN ENTER PIN CANCEL OK Say ve mrt CANCEL 50 1 dBHz oK When you press OK and enter PIN the signal strength screen appears Sa ae When you have pointed the antenna and pressed OK to accept the signal strength the display shows the progress in the Main screen as follows e SEARCHING The EXPLORER 500 is searching for the network operator e REGISTERING The EXPLORER 500 is registering itself on the BGAN network If the GPS position has not yet been acquired at this point the display will show NO GPS For further inf
121. hapter 5 Using the web interface 3 For data devices the settings are listed under the Bluetooth profile that is used Dial up network or LAN The next steps describe the settings available under a Bluetooth profile BLUETOOTH DIAL UP NETWORK DEVICES IP Header compression Enabled C Disabled TCP IP Dynamic IP address Static IP address APN C Common SIM default C Network assigned C User defined BGAN INMARSAT COM User name Password PROFILES Primary Secondary User defined 3 Apply Cancel 4 Under IP Header compression select Enabled or Disabled For information on Header Compression see Header compression on page 96 5 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the Bluetooth connection 6 Under APN select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting a common APN on page 117 e SIM default The APN is taken from the SIM card e Networ
122. has not yet been obtained the display shows the status of each of the 16 GPS satellites as follows e If the GPS position is known the display shows N 55 48 E 12 37 the GPS position and whether it is a 2 3D FIX dimensional or 3 dimensional position 2D fix or 3D fix sae GPS ACQUIRED e In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS ACQUIRED This means that the GPS position is received but the user is not allowed to see it This also applies if the EXPLORER 500 is not yet registered on the BGAN network but the GPS position is received ar Ea TT 98 122274 0 43 Chapter 3 Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER 500 such as IP address hardware numbers software version and IMEI number When contacting Support please include these numbers To view the properties do as follows 1 Select PROPERTIES gt TERMINAL 2 Select one of the following options IP ADDRESS to see the IP address of the EXPLORER 500 This IP address is used to access the web interface of the EXPLORER 500 The web interface is a built in web server used to configure and set up the EXPLORER 500 For further information on the web interface see Using the web interface on page 75 HARDWARE to see the serial number PCB numbers and MAC address of your EXPLORER 500 S
123. have a number of options for what to do with each message Options for The Click Read to move it to your Inbox containing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 91 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox D New messages cannot be deleted until they have been moved to the Inbox SMS messages in the Inbox messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options TT 98 122274 0 Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 91 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling messages 90 Chapter 5 Using the web interface Configuring message settings Setting up the default message options You can set up general optio
124. he 100 240 V AC electrical outlet and the AC DC adapter Connecting to 12 V DC in a car Connect the charger cable between the DC Power input of the EXPLORER 500 and the cigarette lighter socket in the car A suitable charger cable is available from Thrane amp Thrane TT 98 122274 0 16 Chapter 2 Getting started Powering the EXPLORER 500 Automatic power up The default behavior of the EXPLORER 500 is to power up automatically when you connect the power cable If you wish you can change this power up mode so that the EXPLORER 500 is only powered if the Power button is pressed For further information on power up mode see Setting the power up mode on page 42 or Power up behavior on page 93 Switching the EXPLORER 500 on off To switch on the EXPLORER 500 push Power the Power button next to the displayand Indicator hold it down until the green Power indicator lights up It normally takes one Power or two seconds Buton WARNING When the EXPLORER 500 is powered on stay clear of the antenna front The antenna emits radio frequency energy not only when a call or data session is in progress Always keep a minimum distance of 0 6 m from the antenna front After switching on the EXPLORER 500 you will be prompted for a PIN Personal Identification Number unless the PIN is disabled e g using the BGAN LaunchPad ENTER PIN CANCEL ok Say ice For information on the options after power on see the nex
125. ibed in First time setup of USB on page 67 The USB connection uses a wrong COM port Make sure the connection uses the COM port to which the Thrane amp Thrane EXPLORER USB driver is assigned In Windows XP open your dial up connection and select Properties Under Connect using check that the Thrane amp Thrane EXPLORER USB driver is selected If not click Configure and select the Thrane amp Thrane EXPLORER USB driver TT 98 122274 0 143 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy A Bluetooth data connection cannot be established The interface is off in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt BLUETOOTH gt ON or by accessing the web interface and selecting SETTINGS gt Bluetooth gt Enabled The computer is placed too far away from the EXPLORER 500 Bring the computer closer to the EXPLORER 500 Note that the specified maximum distance is only valid under ideal conditions The computer is not yet paired with the EXPLORER 500 Pair the devices Refer to Bluetooth pairing on page 51 The requested Bluetooth profile is not supported or is not activated on the computer Check the Bluetooth installation on your computer to see if the profile is supported and activated The Administrator password does not work Some
126. ing calls edn IV Bar all incoming calls when roaming outside the home country Bluetooth 3 1 KHZ AUDIO Phone Fax V Bar all outgoing calls Call forward I Bar outgoing international calls except to home country Call barring Call waiting I Bar all incoming calls Line identification I Bar all incoming calls when roaming outside the home country Closed user group DATA Common I Bar all outgoing calls Advanced I Bar outgoing international calls except to home country PROPERTIES t I Bar all incoming calls ADMINISTRATION I Bar all incoming calls when roaming outside the home country HELPDESK SITE MAP Barring PIN peee Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated Internet Ui rr sD Click OK next to Read current settings to make sure the window is updated For each call type select which calls should be barred Setting up the interfaces 113 4 5 Call waiting Chapter 5 Using the web interface In the Barring PIN field at the bottom type in a PIN for your call barring setup DZ This is not the SIM PIN entered at startup but a second PIN which is supplied together with your SIM PIN Click Apply You can set up whether or not you want to receive notification of waiting calls while you are
127. is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 142 For information on how to make and receive calls see Making or receiving a phone call with the EXPLORER 500 on page 57 TT 98 122274 0 Using a phone or fax machine 55 Chapter 4 Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER 500 you can use it to enter the PIN at start up as an alternative to the keypad Do as follows Dial the PIN the same way you would dial a phone number e For an analog phone Pick up the phone When the EXPLORER 500 is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by e For a Bluetooth handset Dial lt PIN gt and press off hook key When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number Wrong PIN If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the PIN was wrong Check that you have the correct PIN and try again If a wrong PIN has been entered three times you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following
128. itch Hub W E 5 Computer Computer Computer E Data single user y sing v amp SMS Computer Computer Computer View only What s next This chapter has provided an overview of the BGAN system and of the EXPLORER 500 The next chapters will go into more detail about how to set up and use the EXPLORER 500 The following chapter Getting started explains how to unpack and start up the EXPLORER 500 and how to point the antenna in order to get the best possible signal TT 98 122274 0 10 Chapter 2 Getting started In this chapter This chapter describes e what is included in the delivery e how to insert and remove the battery and SIM card and e how to start up the EXPLORER 500 and make the first call or data session Unpacking and assembling Unpacking Getting Started Kit Unpack the EXPLORER 500 and accessories and check that the following items are present containing Getting Started leaflet Quick Guide EXPLORER 500 EXPLORER 500 CD ROM BGAN LaunchPad CD ROM AC DC adapter USB Cable EXPLORER 500 Battery LAN Cable TT 98 122274 0 11 Chapter 2 Getting started Inserting the SIM card The EXPLORER 500 is delivered with the battery separated from the terminal If the battery is already inserted remove it as described in Removing the battery on page 13 The SIM card is provided by your Airtime Provider Insert the SIM card as follows 1
129. ity 110 specifications 154 64 kbps UDI using USB 69 A accessories available 137 administration settings 122 advanced configuration Bluetooth 104 LAN 100 network settings 117 USB 98 alarms in display 46 145 list of active 45 121 antenna for Bluetooth 157 pointing 24 pole mount kit for 137 repointing 40 82 specifications 158 APN setting for all interfaces 117 setting for Bluetooth 105 setting for LAN 100 setting for USB 98 applications overview 6 AT commands 164 audio indicators 41 95 audio quality 52 automatic power up 42 94 Azimuth 21 backlight in display 40 94 barring calls 113 TT 98 122274 0 battery charging 135 dummy 137 guidelines for use 135 inserting 12 removing 13 specifications 152 BGAN coverage 2 services 4 system overview 3 Bluetooth devices pairing 51 107 unpairing 109 viewing list of paired 109 Bluetooth handset charging interface 73 160 connecting 55 making a call 57 Bluetooth interface connecting a computer 70 connecting a handset 55 setting up 104 setting voice quality 104 specifications 157 browser settings for web interface 76 C call log 39 93 call type 52 calls barring 113 closed user group 116 forwarding 112 holding 61 line identification 115 local 60 making or receiving 57 missed received outgoing 39 86 redial 59 to the EXPLORER 500 58 view ongoing 81 waiting indication 60 114 CE complian
130. k assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 7 If your APN uses a password type in the user name and password provided from the Airtime Provider TT 98 122274 0 Setting up the interfaces 105 Chapter 5 Using the web interface 8 Select the Primary Profile Select a Profile from the scroll list This Profile is used by the Bluetooth interface as a first choice when possible There are 4 predefined Profiles Standard Streaming 32 kbps Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom Profiles If you have selected a Streaming connection as your Primary Profile the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface However you can set up your Traffic Flow Template so that it will only use this Profile for certain types of traffic For further information on Profiles and Traffic Flow Templates see Using Profiles on page 127 and Using a Traffic Flow Template on page 130 9 Select the Secondary Profile DZ If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection 10 Click Apply TT 98 122274 0 Setting up the interfaces 106 Chapter 5 Using the web interface Pairing Bluetooth devices from the web interface What is pairing Bluetooth Pairing
131. le is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission If no Traffic Flow Template TFT is defined the Primary Profile for an interface is used for all traffic on that interface See What is a Traffic Flow Template in the next section For further information on Profiles refer to the 3GPP standard TS 23 107 Selecting the Profiles for an interface When you set up your interface you select the Profiles to use for that interface You select a Primary Profile and optionally one or more Secondary Profiles For further information on how to select the Profiles see the Configuring sections for the individual interfaces in this chapter TT 98 122274 0 Administration 127 Chapter 5 Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription will automatically be used To define a new Profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Thrane amp Thrane gan in BATTERY SIGNAL 0000000 oO ae BT Standard Streaming Streaming Streaming ser defined 1 User defined 2 User defined HOME PHONEBOOK Trafic Background Streaming Streaming Streaming Subscribed zj Subscribed x Subscribed
132. list of Paired devices you can always reconnect the device to the EXPLORER 500 without further setup Viewing paired devices To see a list of devices that are paired with the EXPLORER 500 do as follows 1 Access the web interface Refer to The web interface on page 75 2 Select SETTINGS gt Bluetooth gt Paired devices The list shows all devices that are paired with the EXPLORER 500 You can see the name Class of Device status whether or not a device is currently connected and local phone number You can also see paired devices in the display Select PROPERTIES gt BLUETOOTH DEVICES in the display menu system to see a list of all paired devices Unpairing devices To remove a device from the list of Paired devices do as follows 1 Access the web interface and select SETTINGS gt Bluetooth gt Paired devices 2 In the Paired devices list click Unpair next to the device you want to remove DZ If you need to unpair an EXPLORER Bluetooth Handset make sure the handset is connected to the EXPLORER 500 while you unpair it If you select Unpair while the handset is not connected it will automatically be paired again when it approaches the EXPLORER 500 When the device is removed from the list you have to pair it with the EXPLORER 500 again to make a connection TT 98 122274 0 Setting up the interfaces 109 Chapter 5 Using the web interface Configuring the Phone Fax settings Do as follows 1 Select SETTI
133. lls The voice quality used for the call is not selected in the web interface Make sure the voice quality used for calls to the EXPLORER 500 is selected in the web interface Access the web interface and select SETTINGS gt Bluetooth Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls cannot be established A LAN connection The interface is off in the EXPLORER 500 Enable the interface by entering the display menu system and selecting SETTINGS gt INTERFACES gt LAN gt ON or by accessing the web interface and selecting SETTINGS gt LAN gt Enabled The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to LAN interface on page 155 TT 98 122274 0 142 Chapter 6 Maintenance and troubleshooting Problem Possible Cause Remedy A USB connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on the correct type of connector and cable refer to USB interface on page 156 The dial up connection is not created correctly Refer to Creating a dial up connection on page 71 The Thrane amp Thrane EXPLORER USB driver is not installed Install the driver as descr
134. ly access the PROPERTIES window and upload software Access to all other parts of the web interface requires a PIN Thrane amp Thrane BATTERY SIGNAL 0000000 Please enter PIN HOME PIN ok PROPERTIES 4 gt Done fff E f agp nternet Type in the PIN and press OK When the PIN is accepted the web interface opens the Home window and is ready for use If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 20 If the PIN has already been accepted in the EXPLORER 500 or the PIN is disabled e g from the BGAN LaunchPad the web interface goes directly to the Home window at start up TT 98 122274 0 Introduction 79 Chapter 5 Using the web interface The Home window Overview The Home window of the web interface contains a dashboard for control and inspection of ongoing communication and for viewing properties of the EXPLORER 500 The NETWORK section shows the name of the Airtime Provider if this information is available on the SIM card BATTERY m 0 SIGNAL 0000000 oo ae BT HOME NETWORK SESSIONS TOTAL PHONE BOOK Airtime provider Thrane amp Thrane Standard voice inbound 00 00 06 MESSAGES TERMINAL Standard voice outbound 00 00 05 CALLS Status Not pointed 3 1 kHz audio inbound 00 00 00 SETTINGS Pointing Go to pointing mode 3 1 kHz audio outbound 00 00 00 PROPERTIES Unit serial number 05739357 Standard data 0 0
135. n on how to set up the LAN interface see Configuring the LAN interface on page 100 3 Select START or STOP and confirm WEW When running a Streaming session you are charged for the time you are connected An active Streaming session will stay active until you stop it You can also start stop Streaming sessions using the web interface For further information see Setting up and activating a Streaming connection on page 64 TT 98 122274 0 38 Chapter 3 Using the display and keypad Calls menu To see a list of calls and data sessions do as follows 1 Select CALLS 2 Select one of the following e MISSED to see a list of incoming calls that were not answered RECEIVED to see a list of incoming calls that were answered OUTGOING to see a list of outgoing calls or data sessions DZ Local calls are not registered 3 Select a call from the list to see details such as time date and phone number If there was an error the call log shows the cause of the error when possible When there are more than 100 calls in the list the oldest calls are automatically deleted to make room for new calls If you need to preserve the call log you can export it to a file using the built in web interface For further information see Exporting the call log on page 85 TT 98 122274 0 39 Chapter 3 Using the display and keypad Settings menu Point now CZAD This function will interrupt any ongoing calls or sessions If you
136. na as described in Pointing the antenna on page 21 3 Accept the signal strength by pressing OK on the EXPLORER 500 keypad 4 Fasten the EXPLORER 500 in the pointed position You only have to point the antenna once when you mount it Using a computer connected to the EXPLORER 500 you can set up the EXPLORER 500 to skip pointing at power up Refer to Pointing at power up on page 93 TT 98 122274 0 26 Chapter 2 Getting started Making the first call Introduction After connecting cables entering the PIN and pointing the antenna you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call with the EXPLORER 500 on page 57 Making a call from the EXPLORER 500 Your phone must be connected to the relevant interface For further information see e Standard phone Before connecting to the Phone Fax interface on page 54 e Bluetooth handset Pairing devices in which you can enter a passkey on page 51 To make a call from a phone connected to the EXPLORER 500 dial 00 lt country code gt lt phone number gt followed by or off hook key on analog phones off hook key on Bluetooth handsets Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the EXPLORER 500 To make a call to a phone connected to the EXPLORER 500 dial 8
137. nd accessories The following options and accessories are available from Thrane amp Thrane Item Number TT 3625A EXPLORER Bluetooth Handset charger cable Desktop charger cradle for EXPLORER Bluetooth Handset power supply TT 3686L EXPLORER 500 Battery i o TT 3625A Opt 003 EXPLORER External antenna antenna cable TT 30081 Pole mount kit for EXPLORER 500 External antenna TT 3650A Opt 920 EXPLORER 500 Softbag Y TT 3650A Opt 202 TT 3686F EXPLORER 500 Dummy Battery TT 3650A Opt 009 EXPLORER 500 Car charger cable A Pole mount kit for EXPLORER 500 TT 3650A Opt 922 TT 3682L AC DC adapter UP05010 15P Exp TT 98 122274 0 137 Chapter 6 Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems Problem Possible Cause Remedy The EXPLORER 500 cannot be switched on or does not stay on when powered by the battery The battery needs recharging Recharge the battery Check the battery indicator in the display The battery is not inserted properly Remove the battery and re insert it Make sure the battery is inserted properly and that the latch is locked The battery contacts are Clean the battery contacts if necessary dirty or damaged If the conta
138. ne Fax or Bluetooth 3 At Incoming Calls check Standard or 3 1 kHz Audio or both For Bluetooth remember to set the call type for each handset in the BLUETOOTH VOICE DEVICES list If the call type used for a call to the EXPLORER 500 is not selected in the web interface the connected phone will not ring TT 98 122274 0 Using a phone or fax machine 53 Chapter 4 Using the interfaces Connecting an analog phone or a fax machine Before connecting to the Phone Fax interface To connect a phone or a fax machine to the Phone Fax connector you need an analog telephone cable with an RJ 11 connector For specifications and pin out refer to Phone Fax interface on page 154 Connecting to the Phone Fax interface Do as follows 1 Connect the cable to your phone or fax machine 2 Connect the other end of the cable to the Phone Fax connector on the EXPLORER 500 Ome 3 Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 4 Check the connection by making a phone call or sending a fax See Making or receiving a phone call with the EXPLORER 500 on page 57 or Sending or receiving a fax message on page 62 If connection fails check that the interface is enabled in the EXPLORER 500 If the analog phone icon is not present in the display Main screen and in the Home window of the web See interface the interface is disabled Enabling or disabling an interface on page 50 If the interfac
139. nedbiedt R ess REEE Tea ERREINU E TEARS 31 Display d rnng Start Up lt 2c ccsssusseuneseetesanccentnatenn nnn an aaa eects 33 Display SVMDOIS essnee sesinconssivuaataiansansinnnitetaskaans nabuieaaenchiiniciesseseeuantadannens 34 vi Chapter 4 TT 98 122274 0 Table of Contents Navigating the display and keypad sscsssisssisescsssseusasscnsennssnsenecantecssaarsendaonsannccinencce 35 Th TAS goes cccictenca Gb casteccces E a E E 36 Messages MENU cacao ceca ass beta Sata EEE es Beas eects acetate snes EAEEREN 37 Connect menu scares ededincredrasnsbueeotaceracpussavaedeteceseeasohaseeeesdaeaaseneee a ATES 38 Calls MENU gessnraascsicactecscgncuancentaccesnasnanbanantieaauacanaueeasataasabasassacbounduadeeassanemeneeeuaeanne 39 AEE ROP ee pera emer ON E Cerin Ur E EE E nN err ttn 40 Properties MENU sisser iri rna ana Tna E aaa airaa 43 Help dE SK cern A e 45 Dynamic information in the display cccsccssessessccesccsecesecseccseeesesseeeeeeeeeeeeees 46 What SRE suresinin e eE Ueueaceteeseeeueygnsucceonaveaseocouseceuenmmaeseaes 47 Using the interfaces In this chapter 0 0 0 ccc cccssssesseecsescssesesessesecsecseseseeseeecsesesesseseseeesesaeseseees 48 CL ao eer ee en e Ea 48 Tools for setup and use sessessssssessessseesesseseesesseseessesessessesessessesseseesesseseesesseseesesses 48 Servi cesandi interface S cisriosoresi teirri eo a Ta EE EEEa 49 Enabling or disabling an interface ccccscsecssecececseesseseceee
140. ng started on page 11 Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER 500 Access the web interface from your connected computer For further information see The web interface on page 75 Select SETTINGS gt Bluetooth and make sure that Bluetooth is Enabled From the left menu of the Bluetooth window select Add device Note that you can pair maximum 7 devices If you have already paired 7 devices you have to unpair a device before you can pair a new one For information on how to unpair devices see Unpairing devices on page 109 Click Search The EXPLORER 500 now searches for Bluetooth devices DZ The search procedure can take up to 2 3 minutes The list is not updated dynamically Click Update to see new found devices Click Update When the device you want to pair appears in the list click Pair next to the device Setting up the interfaces 108 Chapter 5 Using the web interface 10 Enter the passkey of your Bluetooth device The default passkey for a Bluetooth headset is often 0000 Otherwise refer to the manual for your Bluetooth device 11 When you are prompted from the Bluetooth device usually by a tone press the button on the device to accept pairing The new device should now be paired with the EXPLORER 500 and added to the list of Paired devices This list is accessed from the left menu of the Bluetooth window in the web interface As long as the Bluetooth device is in the
141. ns for your outgoing messages These settings apply by default to all your outgoing messages Note however that you can change the Delivery notification setting for an individual message For further information see Sending an SMS message from the EXPLORER 500 on page 87 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane Thrane amp Thrane BATTERY A SIGNAL 000000 om ot BT SMS service center 870772001799 Edit HOME Voice mail number PHONE BOOK Include message in reply C yes No MESSAGES Inbox Delivery notification Cyes No Write message Apply Cancel Outbox Sent Message settings CALLS SETTINGS PROPERTIES Md CC a a 2 Ifyou want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply TT 98 122274 0 Handling messages 91 Chapter 5 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit
142. nts unless another person capable of rendering first aid resuscitation is present Do not substitute parts or modify equipment Because of the danger of introducing additional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from active antenna front This device emits radio frequency energy when switched on To avoid injury keep a minimum safety distance of 0 6 m from the antenna front when the EXPLORER 500 is on See also the below section Antenna safety instructions Only use approved batteries from Thrane amp Thrane Use of non approved batteries may result in explosion fire electrical shock or injury Observe marked areas Under extreme heat conditions do not touch areas of the EXPLORER 500 that are marked with this symbol as it may result in injury TT 98 122274 0 iii Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas Antenna minimum safe distance 60 cm Antenna gain Directional with maximum gain of 11 1 dB reference to isotropic The Federal Communications Commission has adopted a safety standard for human exposure to RF Radio Frequency energy which is below the OSHA Occupational Safety and Health Act limits Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission no person or persons can come closer than the above indicated minimum safe dis
143. nu system and select PROPERTIES gt MOBILE NUMBERS web interface If a computer is connected access the web interface select PROPERTIES and locate the Mobile subscriber numbers section For further information on the web interface see The web interface on page 75 If the mobile subscriber numbers are not available in the display menu system nor the web interface refer to your airtime subscription D There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice TT 98 122274 0 Using a phone or fax machine 58 Dialing functions Overview Chapter 4 Using the interfaces There are a number of dialing functions available in the EXPLORER 500 The following list shows the allocated special purpose numbers for the EXPLORER 500 Number Function 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is an unlisted number you will not be allowed to dial back 0 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0200 followed by or off hook key Local call broadcast to all Bluetooth handsets All connected Bluetooth handsets will ring The first handset that answers takes the call 0 followed by one of the numbers 201 207 and Local call to Bluetooth handset 0301 followed by or off
144. o SIM card is detectedin Insert SIM card 01509 Missing the SIM slot If the SIM card is already inserted try removing and reinserting it 01600 to SOS Calls Only The SIM card is not Enter the PIN and wait for 01609 accepted by the network network approval If the Only emergency calls are problem persists contact allowed your Airtime Provider 01700 to Registration The EXPLORER 500 has not If the problem persists 01709 For Voice yet been allowed to register contact your Airtime Failed for voice services Circuit Provider Switched 01800to Registration The EXPLORER 500 has not If the problem persists 01809 For Data yet been allowed register contact your Airtime Failed for data services Packet Provider Switched 01900 to Temperature The temperature is too low If charging is needed move 01909 Too Low For for the battery charger to the EXPLORER 500 to a Charging operate warmer location The temperature must be above 0 C 32 F for the battery charger to operate 02000to Satellite The signal from the Check the line of sight to 02009 Signal Weak satellite is weak the satellite Be aware that window glass may reduce the signal level Check that the antenna is pointed according to the position data Adjust the position to the highest possible signal strength 02100 to Ciphering Off The network has turned Do not transmit data that 02109 ciphering off requires ciphering TT 98 122274 0 148
145. odule for making the necessary address translations Select Modem mode if e only one computer is connected to the LAN interface and the EXPLORER 500 should act as a modem or more than one computer is connected to the LAN interface using an external router DB Do not connect more than one computer to the LAN interface in Modem mode unless you have an external Router 4 Under DHCP status enable or disable DHCP If you select Enabled the internal DHCP server in the EXPLORER 500 is enabled 5 Under Local IP address and Netmask type in the IP address and netmask for your EXPLORER 500 This is the local IP address for your EXPLORER 500 when it is in Router mode 6 Under TCP IP select whether your computer uses a Dynamic IP address or a Static IP address If you are using a static address type in the address This is the IP address used externally on the satellite network To check this setting on your computer see the TCP IP properties of the LAN connection 7 Under IP Header compression select Enabled or Disabled For information on this setting see Header compression on page 96 8 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common APN defined under SETTINGS
146. on with the EXPLORER 500 with battery external power supply Contact your distributor 00210 to SIM Module The SIM interface on the Contact your distributor 00219 Error EXPLORER 500 cannot be used 00220to USB Module The USB interface on the Contact your distributor 00229 Error EXPLORER 500 cannot be used 00230to Temperature The system is in danger of Do not use the 00239 Sensor FATAL overheating EXPLORER 500 Contact your distributor 00240to Temperature Automatic adjustment of Contact your distributor 00249 Sensor Error the display contrast does not work 00250to Bluetooth Bluetooth cannot be used Contact your distributor 00259 Module Error 00260to System Error The EXPLORER 500 cannot Contact your distributor 00269 communicate on the satellite network 00270to Voice Module Voice services cannot be Contact your distributor 00279 Error accessed by the EXPLORER 500 TT 98 122274 0 146 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 00280to Ethernet The Ethernet interface on Contact your distributor 00289 Module Error the EXPLORER 500 cannot be used 00290to Power Supply Power on off charging Contact your distributor 00299 Error and or LED control may be out of function 00300to GPS Module The GPS module is out of Contact your distributor 00309 Error function The EXPLORER 500 cannot obtain a valid GPS p
147. one has changed the Administrator password If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the Administrator password on page 123 TT 98 122274 0 144 Chapter 6 Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs The EXPLORER 500 has different means of status signaling to help you find the cause of a problem e Indicators The function of the light indicators next to the BI o m B display is described in Light indicators on page 8 READY H e Alarm messages sae e Log files Alarm messages and log files are described in the following sections Alarm messages Display of alarm messages The EXPLORER 500 can detect errors during POST Power On Self Test or CM Continuous Monitoring When the EXPLORER 500 detects an error that requires your action it issues an alarm 1 ALARM PENDING Saray es 2 When alarms are issued in your EXPLORER 500 the display indicates the number of new alarms and the red message indicator is flashing You now have the following options e Press C to ignore the alarm message and continue from where you were before the alarm was issued e Press OK to enter the alarm list showing all active alarm
148. or the duration of the connection per minute charge Circuit switched dialed service Two types of circuit switched connection are available SMS service Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff 3 1 kHz Audio A high quality connection which can be used for Premium Voice G3 fax analog modem or ISDN The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality The BGAN system provides a Short Messaging Service SMS for sending and receiving messages Supplementary services The BGAN system also provides the following supplementary services TT 98 122274 0 Call hold Call waiting Call forwarding Voice mail Call barring Calling line identification Closed user group Chapter 1 Introduction Features and interfaces of the EXPLORER 500 Features The EXPLORER 500 provides the following features High speed data up to 464 kbps shared bandwidth Support for Streaming classes 32 64 and 128 kbps Simultaneous voice and data Standard LAN USB Bluetooth and phone fax ports Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs 100 240 V AC power adapter Lightweight and portable design Easy setup and use Robust and durable design CE FCC and GMPCS certified TT 98 122274 0 5 Chapter 1
149. ormation see the Troubleshooting Guide on page 139 e READY The EXPLORER 500 is registered on the network and is ready to go online If a computer is already connected the display will show DATA instead of READY Main screen The Main screen is shown after passing the PIN and pointing screens and anytime you leave the menu BI Hg acu READY H The Main screen shows the most important status ar 5 gT of the EXPLORER 500 such as battery status signal strength and general status The Main screen also shows icons for any interfaces that are turned on In this example all interfaces Phone Fax Bluetooth USB and LAN are turned on TT 98 122274 0 33 Display symbols Chapter 3 Using the display and keypad Apart from the menu text the display can show various symbols Below is a list of the possible symbols with an explanation to each symbol Symbol Explanation The battery charge level When the level is too low below 10 the icon flashes Recharge the battery as soon as possible If no battery is inserted the symbol is not shown in the display The battery is charging The signal strength Minimum two bars are normally required to be able to make a Standard Voice call Phone Fax interface is on Bluetooth interface is on LAN interface is on USB interface is on Unread message shown next to the message in the message list Read messages shown next to the
150. osition 01000 to Temperature Low ambient temperature Move the EXPLORER 500 to 01009 Too Low is causing the performance a warmer location of the EXPLORER 500 to be For information on degraded or halted temperature limits see General specifications on page 151 01100 to Data rate High ambient temperature Move the EXPLORER 500 to 01109 reduction due is causing the performance a cooler location to high of the EXPLORER 500 to be For information on temperature degraded or halted temperature limits see General specifications on page 151 01200 to Battery Level The battery is running out Recharge the battery or 01209 Low of power replace it with a new one 01300 to No GPS Fix The GPS receiver has not Make sure the view to the 01309 yet achieved position fix GPS satellites is not blocked To help the EXPLORER 500 obtain GPS fix it should be placed flat on a surface pointing straight upwards with a clear view to as much of the sky as possible Note that in some cases it may take up to 10 minutes to obtain GPS fix TT 98 122274 0 147 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 01400 to Satellite The EXPLORER 500 no Make sure the 01409 Signal Lost longer receives a signal EXPLORER 500 has a clear from the satellite view to the satellite Check that the antenna is pointed according to the position data 01500to SIM Card N
151. oth or Phone interface TT 98 122274 0 152 Power input Connector pin out Appendix A Technical specifications This drawing shows the pin out for the DC Power connector GND Specifications Item Specification DC input range 10 to 16 V DC Power consumption Standby mode Transmit mode During charging 0 8 W Typical 14 W Typical 38 W max Connector type Proprietary DC Jack 2 5 mm positive center a Performance depends on a wide range of factors and actual usage AC DC adapter UP05010 15P Item Specification AC input range 100 to 240 V AC 47 to 63 Hz DC output 15 V DC 50 W SIM interface Specifications Item Specification Slot type Standard SIM card holder TT 98 122274 0 153 Phone Fax interface Connector pin out Appendix A Technical specifications The pin out for the Phone Fax connector is as follows RJ 11 Connector Pin Function 1234 PAS 1 INC 2 Tip 3 Ring Female Receptacle 4 NC Specifications Item Specification Connector type RJ 11 female Impedance 180 Q 750 Q 150nF Max cable length 100 m 80 Q Max units connected One unit TT 98 122274 0 154 Appendix A Technical specifications LAN interface Connector pin out The pin out for the LAN connector is as follows
152. ou compress the header information leaving some of the information out You can select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header TT 98 122274 0 Setting up the interfaces 96 Chapter 5 Using the web interface information leaving more bandwidth for the actual payload However if the environment is noisy the system will have to retransmit information and you may end up using more bandwidth than without Header Compression e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise Primary and secondary Profiles A Profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a Profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined Profiles or define your own Profiles for your data transmission DZ If you have selected more than one Profile one primary and one or more secondary Profiles for an interface you must define a Traffic Flow Template before you can establish a valid connection In the EXPLORER 500 you need an Administrator password to define Profiles and Traffic Flow Templates
153. ou have set up a Streaming Profile and activated it in the SETTINGS gt LAN window To start or stop a Streaming session click the relevant link under STREAMING PROFILES ON LAN For information on setup of the LAN interface see Configuring the LAN interface on page 100 For information on how to set up a Profile see Using Profiles on page 127 Viewing information on calls and data sessions The following sections in the Home window show information on calls and data sessions e ONGOING CALLS is a list of calls that are currently active The list shows the Voice quality and the time connected for each call e ONGOING DATA SESSIONS is a list of data Profiles that are currently active including the IP address that is assigned to each PDP context e SESSIONS TOTAL lists the totals for each connection The list shows the time connected for voice and Streaming data and MB transferred for Standard data TT 98 122274 0 The Home window 81 Chapter 5 Using the web interface Pointing using web interface Instead of using the display for observing the signal strength you can view and accept the signal strength in the web interface Do as follows 1 From the TERMINAL section of the Home window in the web interface click the link Go to pointing mode The Pointing window opens and the EXPLORER 500 enters pointing mode DB At this point the EXPLORER 500 may make a sound This sound is used for pointing the antenna The frequency of the
154. placed in an open location with a wide view to the sky the EXPLORER 500 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite However if part of the view to the sky is blocked and or the Elevation is very low it may sometimes be difficult for the GPS antenna to see a sufficient number of GPS satellites The EXPLORER 500 can obtain the GPS position in two ways Using the GPS antenna or using the BGAN I 4 antenna e If the terminal is placed in an open location with a wide view to the sky the GPS antenna is the better choice because it is omnidirectional e If however the terminal is placed in a location with a limited view e g close to a wall or similar the I 4 antenna is better because it is directional For information on how to set up which antenna to use for acquiring GPS fix see Selecting the GPS antenna on page 118 only available in software version 1 07 and greater To ease the process of obtaining a GPS fix you may also try the following 1 Place the antenna flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible 2 When the GPS fix is obtained you can start pointing towards the BGAN satellite To see the GPS status enter the display menu system by pressing A or W and select PROPERTIES gt GPS STATUS For further information see Viewing the GPS status on page 43 TT 98 122274 0 23 Chapter 2 Getting started
155. ption will be active 4 To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you selected Subscribed above this setting will not be used TT 98 122274 0 Setting up the interfaces 116 Chapter 5 Using the web interface Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used Click Apply Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface If you are using the same APN for many interfaces it is easier to define it once and then simply select it for the relevant interfaces Also if you change the common APN at a later stage it is automatically updated for all interfaces where the Common setting is selected To set a common APN do as follows 1 2 Select SETTINGS gt Common Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider If your APN uses a password type in the user name and password provided from the Airtime Provider Click Apply
156. quest manufacturer identification AT CGMM Request model identification AT CGMR Request revision identification AT CGPADDR Show PDP address TT 98 122274 0 166 Appendix B AT commands Command Function AT CGQMI Quality of service profile minimum acceptable AT CGQRE Quality of service profile requested AT CGREG GPRS network registration status AT CGSMS Select service for MO SMS messages AT CGSN Request product serial number identification AT CGTFT Traffic flow template AT CHLD Call related supplementary services AT CHUP Hang up call AT CIM Request International Mobile Subscriber Identity AT CIND Indicator control AT CLAC List all available AT commands AT CLCC List current calls AT CLCK Facility lock AT CLIP Calling line identification presentation AT CLIR Calling line identification restriction AT CMAR Master reset AT CMEC Mobile equipment control mode AT CMEE Report mobile equipment error AT CMER Mobile equipment event reporting AT CMGC Send command AT CMGD Delete message AT CMGF Message format AT CMGL List messages AT CMGR Read messages AT CMGS Send message AT CMGW Write message to memory TT 98 122274 0 167 Appendix B AT commands Command Function AT
157. r This chapter gives an overview of the BGAN system and services and introduces the EXPLORER 500 It also gives an overview of the physical unit and its features and functions TT 98 122274 0 1 Chapter 1 Introduction The BGAN system What is BGAN The Broadband Global Area Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system ten ier ten is im m wr a nv m w ur a tou Eea iar Wear ie FI 1 4 satellite F2 1 4 satellite F3 l 4 satellite The map depicts In marsas expectations ofooverage but doesnot www inmarsat com bgan F represent a guarantee of servioe The availability of service at the IOR AOR W To bedetermined edge of ooverage arezs Tuctuates depending on various conditions POR The launch ofthe F 3 satellite will be determined in due course P bgan inmarsat DMZ The map depicts Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas fluctuates depending on various conditions The launch of the F3 satellite POR will be determined in
158. r messages in the Sent folder The Sent folder contains SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options TT 98 122274 0 Click Resend next to a message you want to send again When the Write message window opens click Send The EXPLORER 500 now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward When the Write message window opens type in the phone number of the new recipient and click Send The EXPLORER 500 now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages Handling messages 88 Chapter 5 Using the web interface Sending an SMS message to the EXPLORER 500 You can send an SMS message to the EXPLORER 500 e g from a mobile phone using one of the mobile subscriber numbers for voice Dial 870 lt Mobile subscriber number gt To see the voice numbers of your EXPLORER 500 select PROPERTIES from the web interface or from the display menu system and view Mobile subscriber
159. r on your EXPLORER 500 or place your paired Bluetooth computer close to the EXPLORER 500 For information on Bluetooth see Using a computer with Bluetooth on page 70 3 On your computer select Connect To from the Start menu 4 Select Show All Connections 5 Open the New Connection Wizard and click Next 6 Select Connect to the Internet and click Next 7 Select Set up my connection manually and click Next 8 Select Connect using a dial up modem and click Next If other modems are installed the Wizard now shows a list of all installed modems For USB select Thrane amp Thrane EXPLORER port 1 or 2 from the list For Bluetooth select your Bluetooth driver from the list 9 Inthe ISP Name field type a name for your connection and click Next TT 98 122274 0 Using a computer 71 Chapter 4 Using the interfaces 10 When you are asked for a phone number type 98 if you want a Standard data connection to the Internet and or the web interface or 99 if you are going to connect only to the web interface of the EXPLORER 500 New Connection Wizard Phone Number to Dial What is your ISP s phone number Type the phone number below Phone number fas You might need to include a 1 or the area code or both If you are not sure you need the extra numbers dial the phone number on your telephone If you hear a modem sound the number dialed is correct lt Back Cancel To dial up using a specific Profile type
160. ration of the Bluetooth interface For information on configuration see Configuring the Bluetooth interface on page 104 If the devices are already paired do as follows to connect 1 Place the computer close to the EXPLORER 500 2 Power up the EXPLORER 500 and point the antenna 3 Power up your computer 4 Turn on Bluetooth on your computer If the devices are paired the Bluetooth connection should now be established Note that if your Bluetooth connection is defined as a dial up connection you have to open the dial up connection before you can access the Internet or the web interface See Connecting to the USB interface on page 68 ct Max 7 devices including voice and data devices can be connected simultaneously If connection fails check that the interface is enabled in the EXPLORER 500 If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface the interface is disabled See Enabling or disabling an interface on page 50 If the interface is enabled but connection fails refer to the Troubleshooting Guide on page 144 TT 98 122274 0 Using a computer 70 Chapter 4 Using the interfaces Creating a dial up connection Do as follows D The following description is for Windows XP If you are using a different operating system the procedure may be different 1 Start up your computer and the EXPLORER 500 2 Connect the USB cable between your computer and the USB connecto
161. real time two way conversation It is primarily used for voice over IP and video conferencing e Streaming is real time one way communication It is primarily used for video and audio Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing data base retrieval and server access TT 98 122274 0 Administration 128 Chapter 5 Using the web interface Examples of machines interaction with remote equipment are polling for measurement records and automatic data base enquiries tele machines e Background is used for data which is not delay sensitive such as E mails SMS download of databases and reception of measurement records 4 Type in the bit rates in kbps in the following rows e Maximum bit rate ul kbps is the maximum upload bit rate allowed for this Profile e Maximum bit rate dl kbps is the maximum download bit rate allowed for this Profile Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this Profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this Profile D When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed 5 In the Delivery order row select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent 6
162. rface Viewing the lists of calls To see information on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS window e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard data session e Streaming data sessions shows the start time duration type Streaming 32 64 128 kbps and estimated charge of each Streaming data session Date and time is UTC time received from the satellite DZ The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the oldest calls are automatically removed to make room for new calls
163. rface open your dial up connection as described in the following steps D The following description is for Windows XP If you are using a different operating system the procedure may be different In Windows XP select Connect To from the Start menu Select the dial up connection created for this USB connection Click Dial and wait for the connection to be established Then start your Internet browser or mail program If connection fails refer to the Troubleshooting Guide on page 143 TT 98 122274 0 Using a computer 68 Chapter 4 Using the interfaces Using 64 kbps UDI ISDN through the USB interface You can communicate using ISDN through the USB interface of the EXPLORER 500 provided that your Internet Service Provider ISP supports Unrestricted Digital Information UDI and that it is included in your subscription The necessary setup is very limited so you can very quickly establish a live connection Note however that you are charged for the time you are connected per minute rate Do as follows l 2 Make sure 64 kbps UDI is included in your subscription From your Airtime Provider acquire the ISP phone number User name and Password to access the 64 kbps UDI service If you have not yet installed the Thrane amp Thrane EXPLORER USB driver from the Thrane amp Thrane CD install it as described in First time setup of USB on page 67 Connect and create a dial up connection as described in
164. s The alarms are listed with their ID numbers Unacknowledged alarms are marked NEW To acknowledge an alarm and see the name and time stamp press OK again Use A and to scroll through the name ID and time stamp If the text is too long press OK gt to scroll through the rest of the text Once the alarm is acknowledged OK or C is pressed the display returns to normal operation The red message indicator keeps flashing as long as the cause of the alarm is still present Explanations for the alarms and remedies to solve the problems are listed in the next section All alarms are logged in the alarm log For information on the alarm log see Alarm log on page 150 TT 98 122274 0 145 List of alarms Chapter 6 Maintenance and troubleshooting The following list explains the alarms that may show in the display and in the web interface of the EXPLORER 500 DMZ In the display and in the web interface the ID includes a hyphen followed by a control digit at the end This digit is used to make sure the ID is not misinterpreted when passed on e g to service personnel Make sure you include the entire number when contacting your distributor ID Alarm Text Explanation Remedy 00100 to System Data Important system data is Do not use the 00199 Damaged damaged EXPLORER 500 Contact your distributor 00200to Battery Error Error during Only use the 00209 communicati
165. s only the web interface and not the Internet you must use a dial up connection with the phone number set to 99 For further information see Creating a dial up connection on page 71 TT 98 122274 0 In this chapter 75 Chapter 5 Using the web interface Browser settings If you are connecting your computer using the LAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows DBD The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings 7 H r utomatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration P Automatically detect settings J Use automatic configuration script fiddress M Proxy server r Use a proxy server For LAN These settings will not apply to Reessesscsncnatasnssecssonsncesssceseasncessacnsencnensunessensebencssssenseasnccssacnsonsneusssessensnecsces
166. sessesseseesesse 10 What S NEXU crea faite seca asides esas cases npa rea n E Eai rE E Siain 10 Getting started Inthis chapter sssoiitinsion rskns onnan e a oE ae a aa 11 Unpacking and assembling sesssssssessessessesessessessesessessesessesseseesessesesseseesesseseesesseseese 11 Placing the EXPLORER S00 tascinccatzassesanassaanssnnienccscacunsatecutancaeacaues R 15 Connecting cables peas Seeacnen ces rearen rer apaa Er ican xa cau E EE E EErEE EEE k 15 Powering the EXPLORER SOU scomsissasousccssavananseseunsvasspeiiuasssbastsavazeiunsedeuecessaciins 17 Options for the start up procedure sesesssssssessessssessessesessesseseesesseseesesseseesessesessesees 18 Entering the SIM PIN csser terieri ereraa R REE 20 Pointing the antenna sesessessessessssessessessesessessesessesseseesessesresessesessrsresesseseesessesseseene 21 Using an external antenna fixed installation ccsecssssceceecsseeceseeeeseeseeeees 26 Using a fixed EXPLORER 500 semi fixed installation ccsessescessesseeeees 26 Making the Mirst Call s j c ssssadeasasinaxncsanenaenstscimannspanedsdancansennannandestdnininassarsaanenseaasnasse 27 Making the first data connection LAN ccccscssesssssessessseesssesseesescsseeseseceeeeeees 29 WUE S E E E E E E EA 30 Using the display and keypad inthis chapt n tees cece ecenstntyexeschtuansuyss sauescasnacseateserecsemeensohntieareu nee taeeneeeunei ae 31 STU VUNG acces sce teecacitnaiacisuslcespealucane se
167. ssued For information on how new alarms are presented see Display of alarm messages on page 145 To view the list of currently active alarms enter the menu system and select PROPERTIES gt ALARM LIST The alarms are listed with their ID numbers To see the name and time stamp of the alarm press OK Use A and to scroll through the name ID and time stamp If the text is too long press OK P to scroll through the rest of the text Help desk If you need support regarding airtime you may call the Airtime Provider help desk To see the help desk number select HELP DESK in the menu system The display will show the name and phone number of your Airtime Provider if it is available on the SIM card If the information is not available on the SIM card you can use the built in web interface of the EXPLORER 500 to store the help desk name and number For further information see Accessing the Help desk on page 132 TT 98 122274 0 45 Chapter 3 Using the display and keypad Dynamic information in the display Types of display information Text in the display can be e Information of received messages e Alarms e Status information e Request for action Received messages Alarms When messages arrive in your EXPLORER 500 the display indicates the number of new messages that have arrived and the red message indicator is flashing 2 MESSAGES RECEIVED Si ay ce The messages can be SMS messages or
168. t e set audio indications on or off e enable or disable each interface e enable or disable stealth mode a terminal mode where lights and sound are off e set the power up mode and e restore settings PROPERTIES shows e known and accepted Bluetooth devices e GPS status e Terminal information IP address hardware and software numbers IMEI number e Mobile numbers e Voice mail number and e a list of active alarms TT 98 122274 0 31 e HELP DESK shows the phone number to the Airtime Provider if available Chapter 3 Using the display and keypad For information on how to navigate in the menu system see Navigating the display and keypad on page 35 Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER 500 lt message 1 gt lt message 2 gt Start up lt message 3 gt PIN Code lt message 4 gt L Pointing MESSAGES CONNECT CALLS SETTINGS PROPERTIES HELP DESK DELETE ALL lt streaming profile 1 gt lt streaming profile 2 gt lt streaming profile 3 gt MISSED RECEIVED OUTGOING POINT NOW DISPLAY AUDIO INDICATOR OPEN DELETE MESSAGE START STOP BACKLIGHT CONTRAST INTERFACES STEALTH MODE POWER UP MODE RESTORE SETTINGS BLUETOOTH DEVICES GPS STATUS TERMINAL MOBILE NUMBERS VOICE MAIL NUMBER ALARM LIST AUTOMATIC MANUAL 1 lt device gt 2 lt device gt 3 lt d
169. t provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a mobile terminal and any destination in the world Only the Bluetooth interface of the terminal has restrictive use in France and Italy in EU The Inmarsat interface to a satellite has no restriction in use See User manual for further information Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards ETSI EN 301489 1 ETSI EN 301489 17 and ETSI EN 301489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301444 and ETSI EN 300328 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 11 May 2006 a CEO f Henrik Lunde CEO Doc no 99 122652 D Page 1 of 1 ERI de oaa paper 50m ie VOLVO BF vex so yu01 2600 OCEAN Thrane amp Thrane A S Lundtoftegaardsvej 93 D DK 2800 Kgs Lyngby Denmark ers RACE T 445 3955 8800 F445 3955 8888 info thrane com www thrane com Bois 200E Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER 500 Starting up an
170. t section To switch off the EXPLORER 500 push the Power button again and hold it until the display shows SWITCHING OFF TT 98 122274 0 17 Chapter 2 Getting started Options for the start up procedure Overview of the start up options You have different options for the start up procedure Each of these options are briefly described in this section For information on how to enter PIN and point the antenna see the subsequent sections The following drawing shows the options available after power on Power on ENTER PIN Cancel OK Signal Strength Cancel OK ENTER PIN Ke Signal Strength Cancel OK Main screen Main screen You cannot access the You cannot access the menu system and you menu system and you cannot use ine BGAN cannot use ihe BGAN Main screen Main screen network network except for emergency calls if allowed by the network Menu system Menu system You can access the You can access the menu system but you menu system and use cannot use the BGAN the BGAN network network DZ If the use of PIN is disabled e g from the BGAN LaunchPad the display sequence is the same as after successfully entering the PIN This means that after power on you will see the Signal strength screen The numbers on the drawing refer to the different start up options described in the following sections TT 98 122274 0 18 Chapter 2 Getting started
171. tance to the antenna i e 60 cm To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Antenna substitution Do not substitute any antenna for the models supplied or recommended by the manufacturer You may be exposing people to excess radio frequency radiation You may contact the manufacturer for further instructions Radiation warning WARNING Maintain a separation distance of at least 60 cm from the front face of the Ay antenna to a person You as the qualified end user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance above is maintained between the antenna and nearby persons for satisfying RF Exposure compliance The operation of this transmitter must satisfy the requirements of Occupational Controlled Exposure Environment for work related use Only use the terminal when persons are at least the minimum distance from the front face of the antenna TT 98 122274 0 iv About this manual About this manual Intended readers This manual is a user manual for the EXPLORER 500 The readers of the manual include anyone who is using or intends to use the EXPLORER 500 No specific skills are required to operate the EXPLORER 500 However it is important that you observe all safety requirements listed in the Safet
172. th Unpaira paired device to 02809 Device devices is full The make room for a new one Database Full EXPLORER 500 does not For information on how to allow more than 7 paired unpair devices see devices Unpairing devices on page 109 02810 to Bluetooth Too many Bluetooth Unpair a device The alarm 02819 overload devices are in sleep mode may take a while to be blocks power Power save is blocked cleared If the alarm is not save cleared unpair one more device TT 98 122274 0 149 Chapter 6 Maintenance and troubleshooting ID Alarm Text Explanation Remedy 02900to Network failed The EXPLORER 500 does Restart the EXPLORER 500 02909 authentication not accept the network as a valid BGAN network If the problem persists contact your distributor Log files Diagnostic report When contacting Thrane amp Thrane for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select Help Desk Then click Generate report Alarm log The alarm log holds information of all alarms issued by the EXPLORER 500 The log includes the time of the error a short description location of the error etc This information can help troubleshooting errors in the EXPLORER 500 The Alarm log is not accessible from the user interface but is included when
173. ting up the interfaces 110 Chapter 5 Using the web interface Setting up call services Overview DBD The EXPLORER 500 must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that some active supplementary service settings may prevent other supplementary service settings from being activated TT 98 122274 0 Setting up the interfaces 111 Chapter 5 Using the web interface Call forwarding You can forward incoming calls to another phone number Do as follows 1 Select Settings gt Phone Fax gt Call forward from the left navigation pane Thrane amp Thrane vom m OS es BT HOME Read current settings ok PHONE BOOK STANDARD VOICE MESSAGES Enabled Enabled 004539558800 CALLS Forward all calls a o SETTINGS Forward when busy USB Forward if not reachable a Enabled j004539558800 LAN Forward if no reply M Enabled 004539558800 when unanswered in PUKI Bluetooth 3 1 KHZ AUDIO Phone Fax r Forward all calls I Enabled Call forward Forward when busy I Enabled Call barring Calllwatting Forward if not reachable Enabled Line identification Forward if no reply I Enabled I when unanswered in 20 Sec
174. to a charger cable which connects to the cigarette lighter socket 12 V DC in a car For information on how to connect to a specific interface see the corresponding section in Chapter 4 Using the interfaces The end of this section describes how to connect to power Rear connectors Apart from the connectors in the connector panel the EXPLORER 500 has two connectors placed on the rear side of the EXPLORER 500 e a connector for the Thrane amp Thrane external antenna marked ANT and e a connector for charging the EXPLORER Bluetooth Handset marked DC OUT TT 98 122274 0 15 Chapter 2 Getting started For information on how to connect to these interfaces see Additional interfaces on page 73 Before connecting to power You can connect to external power or use the battery delivered with your EXPLORER 500 Refer to Power input on page 153 for specifications and pin out for the DC Power input If you are connecting to a 100 240 V AC electrical outlet use the AC DC adapter included with your EXPLORER 500 Alternatively you may connect to 12 V DC in a car Connecting to power You can connect the DC input to power without the battery inserted If the battery is inserted when you apply power to the EXPLORER 500 the battery is automatically recharged Connecting to a 100 240 V AC electrical outlet Connect the AC DC adapter to the DC Power input on the side of the EXPLORER 500 Then connect the power cable between t
175. to default configuration AT amp C Circuit 109 Received line signal detector behavior AT amp D Circuit 108 Data terminal ready behavior AT amp F Set to factory defined configuration AT amp V Display active and stored profile AT amp W Store profile AT CACM Accumulated call meter AT CAEMLPP eMLPP priority registration and interrogation AT CALM Alert sound mode AT CAMM Accumulated call meter AT CAOC Advice of charge TT 98 122274 0 165 Appendix B AT commands Command Function AT CBC Battery charge AT CBST Select bearer service type AT CCFC Call forwarding number and conditions AT CCLK Clock AT CCUG Closed user group AT CCWA Call waiting AT CCWE Call meter maximum event AT CDIP Called line identification presentation AT CEER Extended error report AT CECS Fast call setup conditions AT CFUN Set phone functionality AT CGACT PDP context activate or deactivate AT CGATT PS attach or detach AT CGCLASS GPRS mobile station class AT CGCMOD PDP context modify AT CGDATA Enter data state AT CGDCONT Define PDP context AT CGDSCONT Define secondary PDP context AT CGEQMIN 3G quality of service profile minimum acceptable AT CGEQNEG 3G quality of service profile negotiated AT CGEQREQ 3G quality of service profile requested AT CGEREP Packet domain event reporting AT CGMI Re
176. tries in phone book TT 98 122274 0 Using the phone book 83 Chapter 5 Using the web interface The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book is divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the EXPLORER 500 you can use this number instead of dialing the entire phone number Simply dial 0 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 03 Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 Inthe phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The
177. turned off DZ For Stealth mode to be available it must be enabled in the EXPLORER 500 Refer to Enabling or disabling stealth mode on page 4l e To turn Pointing sound on off Press A or V from the pointing screen This action only applies to the current pointing session To turn the sound on or off for all pointing sessions select SETTINGS gt AUDIO INDICATORS gt POINTING and select ON or OFF TT 98 122274 0 35 Chapter 3 Using the display and keypad Display text When you have not entered the menu system the Main screen shows the currently most important information Refer to Dynamic information in the display on page 46 CANCEL in the left side of the display means Press C to cancel the current operation OK in the right side of the display means Press OK to accept the current operation The menus The following sections describe each of the menus in the menu system All available settings and status items are explained To access the menu system from the main screen press A or V MESSAGES CONNECT a TT 98 122274 0 36 Chapter 3 Using the display and keypad Messages menu Viewing the list of messages To see the list of SMS messages enter the menu system and select MESSAGES Each message is listed with the name if known or the number of the sender An unopened folder indicates an unread message and an opened folder E gt indicates a read message Use A and to scroll through
178. twork This means that Destination is your EXPLORER 500 terminal Source port range From and To Type of Service Type of Service mask For further information on the principles and parameters of the Traffic Flow Template refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 4 Click Apply at the bottom of the window The new settings are included if you select the filter in the Traffic flow template window TT 98 122274 0 Administration 131 Chapter 5 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if it is available on the SIM card Select HELP DESK from the left navigation pane Thrane amp Thrane BATTERY aa SIGNAL 0000000 om SA BT SUPPORT HOME a For help please contact Please enter support information here PHONE BOOK MESSAGES l Generate diagnostic report to file Generate report CALLS SETTINGS PROPERTIES ADMINISTRATION HELPDESK SITE MAP off CC If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with EXPLORER 500 issues you should call your local distributor Generating a diagnostic report If you want to generate a diagnostic report do as follows
179. ty Otherwise you need to ask your network administrator for the appropriate IP settings Br Prcvcsssccccccscesesesccnsvvssccssosscenscecsescesscecscosscoese C Use the following IP address IP address Subnet mask z Default gateway i Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS server Altermate DNS server l Advanced Cancel TT 98 122274 0 Using a computer 65 Chapter 4 Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface For information on configuration see Configuring the LAN interface on page 100 To connect to the LAN interface do as follows 1 Connect the LAN cable to the network interface of your computer A suitable cable is provided with your EXPLORER 500 2 Connect the other end of the cable to the LAN connector on the EXPLORER 500 DLA JO 3 Power up the EXPLORER 500 and point the antenna as described in Pointing the antenna on page 21 After pointing the connection is automatically established By default the connection is a Standard data connection 4 Check the connection e g by starting your Internet Browser If connection fails check that the interface is enabled in the EXPLORER 500 If the LAN icon is not present in the display Main screen and in the Home window of the web interface the interface is disable
180. ver you can disable the LAN interface the Bluetooth interface and or the Phone Fax interface in order to minimize power consumption The icons in the Icon bar at the top of the web interface shows interfaces that are enabled Clicking an icon brings you to the window where you can set up the interface or enable disable it DB The USB interface cannot be disabled it is always enabled To enable or disable an interface from the menu do as follows 1 Select SETTINGS from the left navigation pane The SETTINGS menu expands 2 Under SETTINGS in the left navigation pane select the interface you want to enable or disable 3 At the top of the window select Enabled or Disabled 4 Click Apply Description of data settings Introduction There are several data parameters that can be set up in the web interface This section gives an overview of these parameters APN Access Point Name The APN is used by the EXPLORER 500 user to establish the connection to the required destination network This means that the EXPLORER 500 must know the APN in order to be able to connect to the destination network APNs are provided from the Airtime Provider They may also be defined on the SIM card Header compression The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning y
181. xplanation Phone Fax interface is on Bluetooth interface is on LAN interface is on USB interface is on Kga A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 89 An alarm is pending gt Click the icon to see a list of active alarms For explanations of the alarm messages see List of alarms on page 146 Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present Navigating the web interface To expand a menu click the menu in the navigation pane To access status and settings click the relevant subject in the navigation pane or an icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location To return to the Home window from anywhere in the system click Home either from the navigation pane or from the menu path below the icon bar TT 98 122274 0 Introduction 78 Chapter 5 Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER 500 and the web interface is accessed you can enter the SIM PIN from the web interface Until you enter the PIN in the Home window you can on
182. y Note that it may take up to 36 hours to discharge the battery if it is not in use 3 Recharge the battery Do not leave the battery inserted in the EXPLORER 500 during storage If the battery is not to be used for a longer period of time do as follows 1 Fully charge the battery 2 Remove external power Then use the EXPLORER 500 or leave it on until the display shows a battery capacity of approximately 50 3 Switch off the EXPLORER 500 Switch off the EXPLORER 500 before removing the battery 4 Remove the battery and store it In this condition the battery can be stored for approximately 1 year at 20 C to 30 C After 1 year you must recharge the battery For further information on storage temperature see Battery on page 152 Disposal of the EXPLORER 500 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use TT 98 122274 0 136 Chapter 6 Maintenance and troubleshooting Options a
183. y summary and in the Antenna safety instructions in the beginning of this manual and operate the EXPLORER 500 according to the guidelines in this manual Manual overview This manual may not always reflect the latest software functionality of your EXPLORER 500 To obtain the latest version of the manual please enter the Thrane amp Thrane Extranet and download the latest version or acquire it from your distributor The manual has the following chapters e Introduction contains an overview of the BGAN services and a brief description of the system e Getting started explains how to insert SIM card and battery start up the unit and navigate the display menus It also contains a short guide to making the first call e Using the display and keypad contains an overview of the display menu system and explains how to use the menus e Using the interfaces explains how to set up and use each interface e Using the web interface explains how to use the built in web interface of the EXPLORER 500 and describes available menus and settings It also explains setup of interfaces with the web interface e Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software It also describes and lists the alarm messages that may appear in the handset and gives information on where to get further help if necessary Typography In this manual typography is used as indicated below Bold is used for the following
184. you generate a diagnostic report For information see Help desk and diagnostic report on page 132 Call log The call log holds information of up to 100 calls and data sessions to from the EXPLORER 500 The call log contains detailed information such as date time phone numbers duration Mb transferred etc for each call or data session Date and time is UTC time received from the satellite For information on how to view the call log in the display see Calls menu on page 39 For information on how to view the call log in the web interface see Viewing the lists of calls on page 86 TT 98 122274 0 150 Appendix A Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER 500 and information on Conformity General specifications The EXPLORER 500 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network Item Specification Type EXPLORER 500 BGAN Class 2 Terminal Max data rate Downlink Uplink Streaming IP 464 kbps shared 448 kbps shared 32 64 128 kbps Physical dimensions Weight including Battery Environmental conditions Operating temperature Powered by external DC Powered from battery Storage temperature Without battery With battery Relative humidity Water amp Dust Max wind load 218 mm x 216 mm x 52 mm 8 6 x 8 5 x 2 0 1 4 kg 3
185. your EXPLORER 500 The Device name is shown to other Bluetooth devices if the EXPLORER 500 is configured to be shown refer to step 6 below 5 Use the predefined Default passkey or type in a new one This passkey is used by default when pairing devices with the EXPLORER 500 TT 98 122274 0 Setting up the interfaces 107 Chapter 5 Using the web interface Next to Visibility select Show or Hide e If you select Show the device name of the EXPLORER 500 is shown to other Bluetooth devices that are searching for devices e If you select Hide other Bluetooth devices will not see the EXPLORER 500 Click Apply at the bottom of the window Pairing from your Bluetooth device For information on how to pair devices from your Bluetooth device see Pairing devices in which you can enter a passkey on page 51 Pairing devices with a fixed passkey Some Bluetooth devices such as headsets do not provide the possibility to enter a passkey for connecting to another device These devices have a fixed passkey which must be entered on the other device This section describes how to pair such devices with the EXPLORER 500 DZ The method for pairing devices may vary depending on your Bluetooth device Consult your Bluetooth device documentation for information Do as follows to pair the devices l 2 TT 98 122274 0 Connect a computer to the EXPLORER 500 e g using the LAN interface Start up the EXPLORER 500 Refer to Getti

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