6 Year Warranty
Contents
1. TO BE COMPLETED BY INSTALLER amp OWNER o_o YWARRANTY Thank you for choosing a Hitachi heat pump air conditioner We are sure that with a little care and routine maintenance you will experience many years of air conditioned comfort Please take a few minutes to familiarise yourself with the operational procedures outlined in the User s manual and to read this Warranty Document This Warranty Covers Hitachi heat pump air conditioners imported by Temperzone Ltd and purchased and installed in New Zealand Items found to be defective within the warranty period of the air conditioning unit s original purchase date will be repaired or replaced by a Temperzone authorised person during normal business hours without cost to the owner for the parts and direct repair labour Warranty Period Parts Labour amp Compressor Product Range RAS amp RAM Series Utopia Premium Inverter Series Utopia IVX amp Set Free Series 3 Years for high usage applications e g computer server rooms IVX Set Free must be commissioned by a Hitachi trained Installer or temperzone to qualify for warranty It is conditional on 1 The air conditioning unit having been installedby a qualified person in accordance with the manufacturer s installation instructions New Zealand regulations and the EECA Good Practice Guide Heat Pump Installation booklet 2 The equipment having been regularly maintained by a qualified person i2. DETAILS to be completed in full OUI OO aU ail GIS UN Crees te eee eee eee eee ee eee eee JAMN o a e a ect eee te ey ene oa tate ec tar ata tae ea ae NACOM reye le Wile E atten ay kame der Ae sabe yen nea aan ian cee nna OR SHINO eae te on inure E A E marian nanan Rye ns aR nS Purchased from Mens Ces eS ital FIG Vee eset re cerca res A che Re atin h wants a aa OS teria Sera eet as e race aen Sean meee SOMA OnE CMON cera tees tecre a emer ele aertas Merete en earate Mascara ate aie ee eRe nie GS eae coer cen te ote ae ee T SEMIS SHC Omi CHAN ey scrote yeu E E E E E E rt TST a a oer tere ce Nar RE RR PROD TIN Oka eee ect etree ane cane acai een eras Manx Press Effective 1 July 2011 3481 05 13
3. ible causes with you Once they have checked the validity of the claim and the unit is within warranty they will issue a TZW 4 Once you have a IZW place a Purchase Order for the replacement parts ensuring you reference the IZW Replacement parts will be invoiced at zero cost However temperzone will invoice at full cost if a the TIZW has not been obtained prior to sending the Purchase Order b the TZW is not referenced in the Purchase Order 6 Retain any faulty items Temperzone may ask for them to be returned for analysis 7 Once the unit is repaired submit a Claim Invoice along with the temperzone Warranty Service Report referencing the TZW for labour mileage and any other items used NB Labour limits and The Warranty Service form are published at www temperzone biz Technical NZ Warranty Once your Claim Invoice has been accepted and paid the faulty items may be disposed of 9 Temperzone Ltd retains the right to a Repair or replace the units themselves or use an agent to do so b Invoice the replacement part at full cost if considered necessary cC Re invoice the initial replacement at full cost if the item returned as faulty is not defective PLEASE NOTE A IZW registers your claim If does not represent automatic liability by Temperzone Ltd Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete Responsibility for diagnosis remains with the Service Company INSTALLATION
4. n accordance with the manufacturer s maintenance instructions It does not apply if 1 The serial number of the unit has been defaced removed or altered Problems are result of the use of components not supplied by Temperzone Ltd The damage is caused by accident misapplication abuse alteration or tampering He wy The damage is caused by faulty external wiring incorrect or fluctuating power supply or any outside electromagnetic interference The damage is caused by a failure to clean filters and clear drains or keep the units clear of obstructions The system is installed in a mobile application e g caravan boot crane The unit is used other than for the heating and cooling of air for human comfort unless approved by Temperzone oO ey p The system has been re installed at any location other than the original location It does not cover 1 Consequential damage or loss eg personal inconvenience hireage of temporary air conditioning Consumable items such as filters belts and batteries Field wiring condensate drain pipes or refrigerant pipe runs between units a IS Any deterioration to the casing coil pipework joints and electronics caused by using the unit in a corrosive environment Normal annual servicing costs Damage caused by storm fire food vandalism earthquake lightning strike vermin or any other outside agency Cost incurred because of restricted or unsafe access to the equipment Freight and
5. travel charges for repairs outside the area normally serviced by the installer 2 me a o oF Incorrect operation of equipment as per the User s manual instructions Maintenance To comply with the terms of the Warranty your air conditioner needs to be serviced by a qualified person in accordance with the manufacturer s Installation amp Maintenance Instructions Before making a warranty claim please read the following 1 Please familiarise yourself with the operation s manual as common problems and solutions are listed Are filters and drains clear It is the owner s responsibility to ensure equipment is maintained Are batteries in the remote controller OK It is the owner s responsibility to replace batteries Has the power supply been reset to the equipment Are both the indoor and outdoor units free of any obstructions Is the airflow clear a ae TS Have you contacted your installer or service company regarding the problem How to make a warranty claim Owner 1 Ensure all details below have been completed below you will need to provide them when making a claim 2 Contact your Installer or air conditioning service person Installer 1 Visit the site to diagnose the problem and to get the Serial No Model No and Installation date of the faulty unit 2 Request allocation of a Temperzone Warranty Claim Number TZW by phoning temperzone Customer Service at 0800 TZWARRANTY 3 Customer Service will discuss the problem and poss
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