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1. Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 16 of 18 6 Firmware updates information 6 Firmware updates information To obtain firmware updates for your GW2020 Series router contact your reseller Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 17 of 18 7 Troubleshooting 7 Troubleshooting Problem Possible causes Solution cannot access the GW2020 The configured IP address or subnet or both on your PC is incorrect The GW2020 is not running its factory configuration Change the IP on your PC to contact the GW2020 on 192 168 100 1 24 Check the config LED status Flashing indicates its running its factory configuration If it is solid hold in the reset button for between 3 and 15 seconds and then release cannot access the WAN network after manual configuration The SIM is not inserted Power off the GW2020 insert the SIM card and then power on the GW2020 The APN is incorrect SIM username or password or both are incorrect Check you have configured the correct APN Check the correct SIM username and password settings There is a connection failure Check the status of Connection Monitor From the Start page browse to gt Advanced gt Connection monitor The router performance is slow There is poor 4G 3G signal strength Check the signal strength From2. A VI RTUAL SMART NETWORK SOLUTIONS VY ACCESS FOR SERVICE PROVIDERS Virtual Access GW2020 Series Router Quick Start Guide 1 Preface 1 1 1 2 1 3 1 4 1 5 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 3 1 3 2 3 3 3 3 1 3 4 4 1 4 2 Preface 3 About this document eseeeesseseseeseseeneunaaeuna neun um ananas annua 3 Safety instructions e eeeesseeeseesesseseu aenea nana sauna sunu n uuu n nuu n uan uana 3 Electrical safety cccccceeeeeeeeeceeeeeueeeeeaeeeuaeeeuaeeauaeeaueuaeeauaseauaseauaseauaeeauaeeas 3 Wireless safety c cccccesceeeseeeeeeeeeeeeeeaeeeeeeeaeeeeaeaeeaeaeaseauaseauaseausseauseeanseeans 3 Product CispOSal cccceeeeceeeeeeeeeeeeeeeeaeeeuaeeeuaeeauaeeaueuaeeauaeeauaseauaseauaeeauaeeas 4 Introduction mm 5 AG ETE eror E A AT ATT 5 ct TQ 5 nis PA crivcvavecevivcuscsnsssuscostdeccseucissssasuccuecsuucss esuscsssuhuscearevsdssacsuudsssdesuscversssras 5 HSDPA iran ccvensduustetudsesusevasestscvdsecstacdssesevdssgusucceustusussusssaccnesteavdsesseeras 5 HSUPA ji ssisciitcediciivsaecedivnteesdsevasdndccsauecisevaesedsieissdiectsacedsuaessiseseucnteesancssienas 5 UMTS vias sas apect secueacasacasccetccescacasaasesnsstecsancsscessseissuaasasaceesessnsvenasssaesessneasatsas 5 EDGE iiiisiiicscucecscscususisscstusds
3. If the router is operating in its factory configuration mode a warning message appears explaining that after you have made changes you must switch the router to config 1 for the changes to take effect Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 11 of 18 5 Configuring the GW2020 Series router for 3G 4G access Message from webpage A WARNING Your router is in Factory Configuration mode Any configuration changes you make will be saved to configl After you have made your changes you must switch the router to configl and save your changes for them to take effect Figure 5 The router is operating in factory configuration mode 5 Read the message and click OK 6 To configure any relevant interface go to the top menu select Network gt Interfaces VA_GW2021 ALTO VICE VE S Om Status System Figure 6 The GW2021 interfaces menu 7 Click Edit on WAN or LAN to make your changes For WAN connectivity the Common Configuration page appears Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 12 of 18 5 Configuring the GW2020 Series router for 3G 4G access Common Configuration General Setup Advanced Settings Firewall Settings Status RX 0 00 B 0 Pkts 3g wan TX 0 00 B 0 Pkts Protocol UMTS GPRS EV DO v Modem device dev ttyACMO x Service Type MTS GP
4. the Start page browse to Status gt Mobile Stats Move the GW2020 to a better location and recheck signal strength Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 18 of 18
5. Page 9 of 18 4 LED behaviour 4 2 Ethernet port LED behaviour The Ethernet port has two LEDs a LINK LED green and an ACT LED amber When looking at the port the LED on the left hand side is the LINK LED and the ACT LED is on the right hand side Figure 3 Ethernet LED activity on the rear of a GW2021 router Link LED Off No physical Ethernet link detected green On Physical Ethernet link detected ACT LED Off No data is being transmitted received over the link amber Flashing Data is being transmitted received over the link Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 10 of 18 5 Configuring the GW2020 Series router for 3G 4G access 5 Configuring the GW2020 Series router for 3G 4G access 1 Ensure the SIM is inserted into SIM 1 slot and that the power is connected to the router 2 To connect to the router s web page either set your computer network interface card to point to 192 168 100 1 24 as a gateway or set the card to receive an IP via DHCP 3 When the router has booted up browse to 192 168 100 1 and enter the default user name and password User name root Password admin VA GW2021 Authorization Required Please enter your username and password Username Password Login Reset Powered by LuCl Trunk trunk svn8382 Virtual Access Figure 4 The GW2021 login page 4 Click Login
6. RS gt SIM any B APN s vodafone ie PIN PAP CHAP username vodafone PAP CHAP password esssssss E Back to Overview Reset Figure 7 The common connectivity page Ensure you have selected the General Setup tab For single SIM implementation in the SIM drop down menu select SI M 1 10 Enter the APN information and the PAP CHAP username and password 11 Click Save amp Apply 12 To enable a 3G 4G connection to connect on boot up select the Advanced Settings tab 13 Select Bring up on boot 14 Click Save 15 When you have made all your changes you can view a change summary by clicking UNSAVED CHANGES in the top menu VirtualAccess tatus tem Network MASAVED CHAMOCROE Auro eria On Figure 8 The unsaved changes button in the top menu A list of unsaved changes appears Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 13 of 18 5 Configuring the GW2020 Series router for 3G 4G access Configuration Changes Legend E Section added El Section removed Option changed Option removed network wan interface network wan apn hs vodafone ie network wan monitored 0 network wan password vodafone network wan proto 3g network wan service umts only network wan sim i m network wan username vodafone Apply Save amp Apply Revert Powered by LuCl Trunk trunk svn8382 GIG 15 00 35 image1 factconf 16 To save the changes click Save
7. ains how to set up and configure a 3G 4G connection on a Virtual Access GW2020 Series router Images in this document show the GW2021 model LEDS on other models may vary For more detailed configuration information read the GW2020 Series User Manual 1 2 Safety instructions The router is complicated electronic equipment that may be repaired only by authorised and qualified personnel e Do not try to open or repair the router yourself e Do not place the router in a damp or humid place e Do not stack the router e The router should be used in a sheltered area within a temperature range of 0 C to 40 C e Do not expose the router to direct sunlight HI GH VOLTAGES Under no circumstances is the router to be operated with the cover removed DANGEROUS SUBSTANCES Semiconductor devices contain dangerous substances such as beryllium and arsenic Electronic devices must not be opened If they become damaged they must only be handled using protective gloves If the substances inside the electronic devices come into contact with broken skin or wounds hospital care must be sought immediately Electronic components must be disposed of as hazardous toxic waste and must not be incinerated 1 3 Electrical safety The GW2020 Series router is a class I II apparatus We recommend that an AC surge arrestor is installed in the AC outlet to which this equipment is connected Plug in the power supply into a socket outlet that is installed nea
8. amp Apply 17 When the changes have been saved you can switch the router s configuration file to config1 18 Click System gt Backup Flash Firmware Flash operations Backup Restore Click Generate archive to download the current configuration To perform factory reset of alternative config config1 click Perform reset Download backup Generate archive Factory Reset Perform reset To restore alternative config config1 you can upload a previously generated backup file here Restore backup Choose File No file chose Upload archive Switch to config Switch config Flash new firmware image Upload a Virtual Access provided image here to replace the running firmware Image Choose File No file chose Flash image Switch to image2 Switch image GIG 15 00 35rc14 Powered by LuCl Trunk trunk svn8382 GIG 15 00 35 image1 factconf Figure 9 The flash operations page 19 In the Flash operations page click Switch config A rebooting message appears System Changing to Alternate Config The system is restarting using alternate config config1 n case your network configuration has changed you may need to point your browser to new router address Waiting for router I Figure 10 The rebooting message Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 14 of 18 5 Configuring the GW2020 Series router for 3G 4G access The router w
9. and CSD The 4G modem supports 4G frequencies and fails over to 3G GPRS and EDGE technologies 2 1 4G LTE 4G LTE is the fourth generation of mobile communication technology standards It is a successor to 3G and provides greater bandwidth 2 2 GPRS GPRS General Packet Radio Service uses packet switched technology to transmit small bursts of data The 3G or 4G modem on the GW2020 Series supports multi slot class 6 which allows a maximum data rate of 384Kbps class 3 The maximum data rate available to the 3G or 4G modem depends on provisioning by the network operator 2 3 HSPA High Speed Packet Access is an improvement on UMTS with achievable download speeds of 21Mbps 2 4 HSDPA HSDPA High Speed Downlink Packet Access uses circuit switched technology to transmit data at speeds of up to 7 2Mbps 2 5 HSUPA HSUPA High Speed Uplink Packet Access is a 3G mobile protocol with uplink speeds of 5 76Mbps 2 6 UMTS UMTS Universal Mobile Telecommunications System is a third generation technology providing higher transfer rates 2 7 EDGE EDGE uses the same frequencies as GPRS but offers better speeds It is used when the signal strength for 3G or 4G is not sufficient Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 5 of 18 2 Introduction 2 8 CSD in EGSM900 GSM1800 MHz CSD Circuit Switched Data mode enables the 3G modem to transmit data over the EGSM Extended G
10. ill reboot into config1 20 To check for connectivity return to the top menu and select Network gt Interfaces The WAN interface will show receive and transmit packets and an IP address WAN LAN Interfaces Interface Overview Network Status Actions Uptime 0h 7m 59s MAC Address 00 E0 C8 10 03 E7 a RX 300 73 KB 2574 Pkts etho TX 372 19 KB 1121 Pkts IPv4 192 168 100 1 24 O WN Uptime 0h 0m 0s Connect Stop Edit Delete RX 149 39 KB 411 Pkts TX 78 49 KB 616 Pkts Een IPv4 78 152 227 151 32 Connect Stop Edit Delete Add new interface Figure 11 The interfaces overview page 21 To view 3G 4G connectivity information select Status gt Mobile Stats The Mobile 3G information page appears Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 15 of 18 5 Configuring the GW2020 Series router for 3G 4G access Mobile 3G Information The mobile module is reporting the following information Area Code Cell ID Data Network Status GPS Position GPS Status IMEI IMSI Last Network Error Network Status Operator Phone Number SIM In SIM Slot SIM1 ICCID SIM2 ICCID Signal dBm Tech Code Technology Temperature C 8CA2 000BAATE 1 Home network n a n a n a n a 1 Home network 0 0 02 IRL 2 UTRAN w HSUPA and HSDPA 37 Figure 12 The mobile 3G information page Virtual Access 2014
11. lobal System for Mobile communications frequency or the GSM frequency The modem behaves as a dual band mobile phone behaves Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 6 of 18 3 Getting started 3 Getting started 3 1 Serial number When you receive your GW2020 Series router package retain the outer packaging The label containing the model number serial number S N and part number P N is located on the side of the packaging box Each GW2020 Series router is assigned a unique serial number Record your device serial number on your warranty card or somewhere you can easily access it You must reference your unique serial number S N when you contact your distributor or Virtual Access support for installation and configuration confirmation or should you request service on the device VIRTUAL ACCESS x Service Managed Gateway C I MB N10 OLL AE SN 00E0C8100EC2 LE HL AE UL UE UNI yes MN GW2021 Designed in Ireland by Virtual Access Made Figure 1 The GW2021 label showing the serial number Unpack the contents There is a matching label located on the bottom of the router 3 2 Inserting the SI M card 1 Ensure the unit is powered off 2 Hold the SIM card with the chip side facing down and the cut corner top left 3 Gently push the SIM card into SIM slot 1 until it clicks in 4 To remove the SIM card gently push the SIM card The card will click o
12. r the equipment and is easily accessible 1 4 Wireless safety Wireless routers incorporate a wireless radio module Ensure the antenna is positioned at least one metre away from you and other people in normal operation Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 3 of 18 1 Preface If in a hospital or health care facility do not use the router in areas where guidelines to switch off mobiles phones are posted Medical equipment may be sensitive to RF energy The operation of cardiac pacemakers other implanted medical equipment and hearing aids can be affected by interference from wireless routers when placed close to the device People with pacemakers are advised to keep the wireless router away from the pacemaker while it is on Do not operate your wireless router in the presence of flammable gases fumes or potentially explosive atmospheres Wireless routers should not be used anywhere that blasting operations are taking place Wireless routers operate using radio signals and cellular networks cannot be guaranteed to connect in all possible conditions Therefore you should not rely solely on any wireless device for life critical communications 1 5 Product disposal The United Kingdom and Republic of Ireland are under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment WEEE in domestic waste and encourage recycling recovery and en
13. uacssnaeccavandsscssatectedussiacdcapanecsusedsuedwesssueusepaasaaves 5 CSD in EGSM900 GSM1800 MHZ ccccsceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeaeeeueeeoeenanes 6 Getting started cccccceeceeeeeeeeeeeeeeeeeeeeeeeaeeeeaeeeeaeeaeaseeeaeaeeeuaeeaeaseauaeeaeaneaeanes 7 Serial number essesesseseeseseuseunasunuauuuasanuu au nakara u auus aua uua uuu 7 Inserting the SIM card seeseseeseseeseus enean nean unma aun a annua unn 7 Connecting the antenna csceeeeee cence cess eens ee eee eee eeeeeeeeeaeeeeaseeeeeeeeeeaeeaeanes 7 Antenna diversity ssc ace HE eene be Adee Wal bu eee 7 Connecting the power supply cccsceeeeeeeeeeeceaeeeeeeeeuaeeaeaeeeuaeeouaeeauaueeeenanes 8 LED behaviour cccceeeeeeeeeeeeeeeeeeeeeeeaeeeeaeeeeaeeaeaeeaeaeeseeuaeeauaseauaeeauaeeauaeeauagens 9 Main LED behaviour eeeeseeeeseesesseneununnnnu nna unma una nau u nau u anu 9 Ethernet port LED behaviour eeeeeeeeeeese esee nne nennen annnm unen nna 10 Configuring the GW2020 Series router for 3G 4G access 11 Firmware updates information eeeeseeeeee sese ne nennen nnne 17 Troubleshooting ueeeeeeeeeeeseeseseusene unen nu nuum u nna rinni nua u uan 18 Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 2 of 18 1 Preface 1 Preface 1 1 About this document This Quick Start Guide expl
14. ur LEDs for power config and signal strength When the router is powered on the LED is green VIRTUAL ACCESS GW2020 at ip all Figure 2 Power and config LED activity on a GW2021 model power and config are on The possible LED states are e Off e Flashing slowing e Flashing quickly e On The GW2020 router takes approximately 2 minutes to boot up During this time the power LED is SOLID Booting Other LEDs display different diagnostic patterns When start up is complete all LED activity will stabilise indicating the unit is ready On Power Power LED Off No power boot loader does not exist On Unit running a valid configuration file Config LED Flashing slowly Unit running in recovery mode 5 Hz Flashing quickly Unit running in factory configuration 2 5 Hz On SIM selected and registered on the network SIM LEDs Off SIM not selected or SIM not inserted Flashing SIM selected and not registered on the network None PPP not connected or signal strength lt 113dBm i i 1 PPP connected and signal strength lt 89dBm igna qaa 2 PPP connected and signal strength between 89dBm and 69dBm 3 PPP connected and signal strength gt 69dBm Table 1 LED behaviours and meanings Note When PPP is not connected none of the signal LEDs will light regardless of signal strength Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8
15. ut 3 3 Connecting the antenna 3 3 1 The GW2020 Series router is shipped with one antenna suitable for the model you ordered If you require antenna diversity contact your reseller Screw the antenna into the back MAIN SMA connector Antenna diversity The GW2020 Series router has an AUX connector for connection of a second antenna to allow for antenna diversity Antenna diversity helps improve the quality and reliability of a wireless link by mitigating problems associated with multipath distortion Multipath distortion is a form of RF interference that occurs when a radio signal has more than one path between the receiver and the transmitter It commonly occurs when there is no clear line of sight between the transmitter and receiver and instead the signal is reflected off hard surfaces such as shelves ceilings and walls Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 7 of 18 3 Getting started 3 4 Connecting the power supply Plug the power cable into an electrical socket suitable for a DC12V 1A power supply The router initialises The Power LED lights green the CONFIG LED flashes and all the LEDs temporarily light in sequence Then the router activates 1l Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Page 8 of 18 Issue 1 8 4 LED behaviour 4 LED behaviour 4 1 Main LED behaviour The GW2020 Series router has single colo
16. vironmentally sound disposal Virtual Access is committed to promoting the reuse recycling and recovery of WEEE by contributing to the appropriate compliance schemes Our product packaging is marked with the crossed out wheeled bin symbol to indicate that the product must not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme For details of your local collection facilities please contact your local authority Virtual Access WEEE registration number WEE CA2530XZ Virtual Access 2014 Virtual Access GW2020 Series Router Quick Start Guide Issue 1 8 Page 4 of 18 2 Introduction 2 Introduction The GW2020 Series can contain either a 3G or 4G wireless modem The modem together with a SIM card establishes a WAN connection to the Internet or private network 3G is the third generation of mobile phone standards and technology It is based on the International Telecommunication Union ITU family of standards under the International Mobile Telecommunications programme IMT 2000 3G and 4G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency Services include wide area wireless voice telephony video calls and broadband wireless data all in a mobile environment Data bearers are frame protocols that transport data streams The GSM 3G modem supports GPRS EDGE HSDPA HSUPA UMTS
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