CCAMS User Manual
Contents
1. 7 5 HOW WORKS 9 5 1 a a a 9 5 2 Operator aei reed er ta a 9 5 3 CUSTOMER SUD POM 10 6 CCAMS OPERATIONS ORGANISATION 11 6 1 Actors inside and outside the NM Operations Centre sse 11 6 2 Roles and 4 eene 12 6 2 1 12 6 2 1 1 Network Operations Tasks iudi ie a ee tos torsit ded e E ra Ege dee 12 6 2 1 2 SSR Code ORCAM Management Related Tasks 12 6 2 1 3 Tasks coming from the EU Implementing Rules Report to Regulator 13 6 2 2 Role of Network Operations Incident 13 6 2 3 Role of ORA Operational Requirements and Acceptance 13 6 2 4 Role of AD the Airspace Data Section and Operations Team Operations and Support 13 6 2 4 1 Airspace Data Operations 14 6 2 4 2 14 6 2 5 R2. All CCAMS Units are requested to confirm the reception of this message by Reply to All Date and time of CCAMS restart into operations will be announced by AIM and email Current Operations Manager NM Operations Centre Tel 32 2 745 19 31 Fax 32 2 729 9027 E mail nm current ops manager eurocontrol int EUROCONTROL 96 Rue de la Fus e B 1130 Brussels www eurocontrol int e Atthe agreed time ANSPs start assigning Red Codes Description The RED Codes are agreed and pre defined SSR Codes stored in the CCAMS units but disabled they are more or less the same as under ORCAM rules Following the announcements in the AIM and email the CCAMS units switch from CCAMS to Red codes From that moment on switch over to level RED is completed e Analyse earliest possible switch back date time Description A switch back to CCAMS operations after the problem is fixed cannot be done at any time of the day Yet it shall be as early as possible Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 30 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL Simulations show that the best time for a switch back is at 00 30 This time shows the lowest amount of traffic and also eliminates miscalculations around midnight with old new day timings This time shall be first choic
3. NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 20 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 8 EXTERNAL COMMUNICATIONS 8 1 Messages Exchange Messages exchange is fully automatic In principle there are four main messages e COR Code Request A COR is sent by an ANSP if an SSR code is needed for a specific flight that is expected in their area of responsibility e CAM Code Assignment Message The CAM is the response of the CCAMS central server to a COR and transmits the SSR code that CCAMS assigns to the specific flight For certain flights a CAM is sent without COR request e g for departures Here an ANSP may specify to allocate an SSR code automatically at a certain time before departure e CRE Code Release Message The CRE message is used by an ATS Unit to inform CCAMS that a CCAMS code is no longer required by the flight concerned e CCM Code Cancellation Message CCAMS will send a Code Cancellation Message CCM when it needs to inform an ATS Unit that the specified flight does not need a code for the time being any longer e g a flight for which a DLA message is received delaying the flight by more than 1 hour In addition and to be complete there are optional messages e
4. There are two references for the same callsign in the flight list looks like two flights with the same callsign An MFD is created when an SSR code is requested by ATC and this code request cannot be associated to existing flight data e g we have no flight plan only one reference is created the MFD or the flight plan is not up to date two references the MFD and the outdated flight data If caused by MFD indicated by an M as first or last letter in the column Kind kind of flight the MFD shall be ignored it is ATC related information MFD is not subject to route charges and it is not a flight plan An MFD cannot be deleted An MFD can only be changed by updating the flight information e g APL Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 22 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 9 MAINTENANCE Internal CCAMS is a component of the ETFMS system Maintenance work is therefore done during the periodical TACT maintenance windows as agreed and communicated by the OCCB Operational Change Control Board to everybody involved in the operations and operations support areas CCAMS has a backup unit in Bretigny During a maintenance window the responsibility is switched to the other unit and afterwards back A
5. CCAMS USER MANUAL Customer Support There are no specific tools that would allow a quick and easy investigation of operational problems online because the agreed system design and concept does not foresee a helpdesk for real time operational queries It is therefore not possible to request the network operations room staff to help However the CCAMS office is using the existing tools to monitor the system behaviour on a daily basis and will reply to incidents or queries raised during normal office hours This suport is extended on specific operationally sensitive days e g new CCAMS member joining Moreover any technical problems will be handled by the Customer technical Service desk amp Operations CSO in the usual way 24h 7 Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 10 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL 6 CCAMS OPERATIONS ORGANISATION 6 1 Actors inside and outside the NM Operations Cenire Vinput fromextemal Organisations User Groups Meetings Boards CAO PC EANPON 1 TCFG ORCAM NM SUPPORT CCAMS CS Service delivery n Mode S fla g gin g m NM OPERATIONS C ENT RE o Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 11 Edited amp produced by the Directorate
6. LFPG 360 23 0250 03 00E f 03 03 S N 6007 b 14 034 BAW314 319 LFPG 220 23 1300 3 20E Ql 2261 3 E b 14 084 AFR279H RJ 5 EDW LFPG 310 23 1210 228 2 48 5 N 2211 O gt 14 21A LF 05 BITW RJAA LFPG 360 23 0205 02 15E f 02 29 5 N 2071 b 1405 AFR2075 E190 ENGM LFPG 400 23 1150 210E 2 06 S N 0436 b 14 004 CYP387 A319 FPG LCLK A 390 23 1345 401E 14 00a N L b 14 004 AFR641Z 320 EHAM LFPG 230 123 1255 3 13E 3 07 8 N O 14 LF OMAI34 A333 LSZH 360 23 1230 2 50E 8 3 07 N b 14 094 AFR2342 320 LFPG 1566 210 23 1400 417E f 4 09 C N N gt 14 094 AFT27PX A318 LFRS 260 231325 3 35E 3 25 5 N OPIA LFU TMA137 B763 LFPG 380 23 1045 0 55 f 0 55 S N O gt 14 12A LF AFRB48 A332 LFPG 390 23 1400 415E 4 12a C N E b 14 134 MSR800 BITW LFPG HECA 350 23 1335 346E f 14 13 N 0 14144 AUMTSC 320 LOWW LFPG 380 23 1220 233E f 2 37 5 N E b 14 154 078020 A36 LFPG 370 23 1400 f 4 15a C N E b 1417A 0MA134 A333 LSZH FPG 355 23 1 00 NR 11 25E 3 13 N FLS O gt 14184 SWR63W A319 LSZH LFPG 310 23 13 10 325E N 13 22 E N O gt 14 208 LU AFRI215 E190 LSZH LFPG 310 23 1335 3 50E u 3 35 5 N DES mb 14244 7 AMO FPG GMMX t Xn 1741415 490F 14 24 N EUROCONTROL 2011 nop office eurocontrolint Legal Notice amp Disclaimer Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER
7. MANUAL 40 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL
8. Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 6 2 Roles and Responsibilities 6 2 1 CCAMS Office The CCAMS office deals with all operational CCAMS matters It is manned by 2 CCAMS operations managers working standard office hours The CCAMS office is part of a much bigger process see section 4 and has strong links to the Network Manager transponder code function A firm interaction process must be in place to have the network function running as efficient as possible For this reason some of the interface activities are mentioned below although they might not be performed by the CCAMS office directly 6 2 1 1 Network Operations Tasks The CCAMS Operations Manager shall e the point of contact concerning SSR Code Management for CCAMS states e Be responsible for the quality and correctness of the Mode 3 A codes lists for the CCAMS central server e responsible for the quality and correctness of ENV restriction tables for the CCAMS central server e responsible for the analysis reports of central server performance e Carry out investigation of any code conflicts reported or detected in CCAMS airspace to identify causes and necessary actions in cooperation with the SSR code ORCAM expert in cases where non CCAMS states are involved e Carry out simulations in order to improve the efficiency of the CCAMS cen
9. information provided by the network manager via the CHMI to allocate some of the SSR codes manually For completeness a detailed description on how to derive CCAMS codes from the CHMI is given in Annex 2 A second possibility is to retrieve the SSR code from the flight list in the NOP Portal Due to the easier access through any computer with internet connection the information can be retrieved without a dedicated workstation installed However the flight list needs to be updated regularily to always display the most up to date SSR code In any case AFTN outages are out of control of the Network Manager and there is no way to influence nor solve critical situations Problems occurring during AFTN outages can only be solved locally Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 25 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 26 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 11 ANNEX 1 CONTINGENCY 11 1 CCAMS Contingency Plan The CCAMS contingency plan can be downloaded from the CCAMS One Sky Teams space From within EUROCO
10. that would result in a loss of service for more than 30 minutes CSO will then try to restart CCAMS If that fails a switchover to the secondary unit in Bretigny is initiated Failure of this action would trigger that the COM declares status RED as described in the CCAMS contingency scenario Process The System Operations Guide specifies what measures are to be taken after a problem has been detected In the event of a complete outage of CCAMS the series of events would be e Restart ETFMS and if that does not solve the problem e Switch to and activate CCAMS secondary unit in Bretigny and if that does not solve the problem e Inform the COM and recommend Level RED Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 16 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL Procedures The procedures to be followed by CSO are specified in the corresponding SOP and SOG and in the disaster recovery plan Recovery During CCAMS level RED and after successful repair of the problem both CCAMS instances primary and secondary will be set to not responsible Before the coordinated switch back date time communicated by the COM one instance will be set to responsible normally the primary unit in Haren With that CCAMS re starts operations and it can be verified that th
11. AL will be transferred into restrictions training needs to be provided also for this part of CCAMS However the codes are transferred by the CCAMS office AD staff does not convert the codes into code restrictions It shall be possible to introduce live updates of restrictions on operations taking into account the hours of operation of the AD operations team Operational evaluation should be done using operational data It is therefore desired to introduce new data directly into operations if correctness and stability is confirmed The period of CCAMS going operational Feb 2012 is more critical while it has the biggest impact on the CCAMS office it will also require extended assistance from the operations room The same applies for integration of new States into CCAMS operations after Feb 2012 6 2 5 Role of the NM COM Current OPS Manager The Current Operations Managers or during their absence the Flow Management supervisors are responsible for proper network systems operations Under normal circumstances CCAMS operations does not require any manual intervention However all abnormal situations have to be handled The CCAMS concept foresees only technical failures of the CCAMS central server as such possible abnormal case Furthermore action of the COM is only required in the event of a complete failure complete loss of CCAMS service or network 6 2 5 1 Contingency Process There are two possible scenarios in which ANSPs would not receive c
12. AM capability which could be implemented by 2012 as a first step to realising the long term goal Downlinked aircraft identification is achieved through Mode S Elementary Surveillance ADS B and Wide Area Multilateration and does not rely on discrete Mode 3 A codes The 2012 Initial Operating Capability To achieve the 2012 Initial Operating Capability it is necessary to integrate the operational deployment of three code management procedures and processes within Air Navigation Service Provider systems across the European region in a coordinated and structured manner At all times the implementation must ensure that the operational methods to establish and maintain aircraft identification within one airspace of the region are seamless and completely interoperable with the methods employed in other airspace volumes of the region The three operational methods to be used for establishing and maintaining aircraft identification by February 2012 are Elementary Surveillance ELS enabled by Mode 5 CCAMS and an Enhanced ORCAM environment The 2012 Initial Operating Capability will be underpinned by EC Regulation and by ICAO amp EUROCONTROL agreements for non EC states Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 3 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCO
13. CONTROL 6 2 1 3 6 2 2 6 2 3 6 2 4 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL e Report to ICAO Regional office COG EANPG on a regular basis e Monitor the use of the Mode S conspicuity code A1000 in ELS declared airspace in cooperation with the CCAMS Operations Manager e Support the CCAMS Operations Manager in providing the Mode 3 A code list for the CCAMS central server e Process and analyze requests of states for Mode 3 A codes and subsequently allocate the required amount of codes if justified e Process and analyse code conflict reports and propose solutions in case of systematic code conflicts in cooperation with the CCAMS Operations Manager in cases where CCAMS is involved e Provide requirements for modifications of the CAL viewer Tasks coming from the EU Implementing Rules Report to Regulator This involves management of scarce resources a NM activity The CCAMS central server is a technical enabler and together with the rest of the Network operations systems the prime tool for analysis and reporting in the area of code monitoring The CCAMS office might therefore be called to support activities such as e Monitor the use of the Mode S conspicuity code A1000 in ELS declared airspace in cooperation with the DCO SSR code ORCAM expert e Monitor the use of Mode 3 A codes using available means e g CPRs CCAMS statistics e Carry out simulations in order to improve the efficiency of ORCAM SSR code
14. ERRor and WARning Messages CCAMS may receive ERRor and WARning messages from ATS Units in reply to the sent CCAMS messages Just like for the other DNM systems CCAMS shall record the received ERR and WAR messages in the event log file for operational evaluation incident analysis and production of statistics 8 2 External Phone Calls Received Any external query concerning the CCAMS service shall be transferred to the CCAMS office The Network Manager Operations Center staff will not be in a position to answer questions concerning CCAMS because the nature of the system CCAMS is a fully automated system running as component of the ETFMS system Due to the short term real time nature of the CCAMS code assignment problems needs to be solved locally i e assignment of local codes but if there are problems in the ssr code restrictions of a new airac cycle we have on line tools to look investigate Analysis tools are available in the CCAMS office but they are based on recorded stored data so that the assessment of a certain problem can only be done post operations Regarding technical problems and this should really be the vast majority amongst the incidents CSO is dealing with them just like for all other NM services TECHNICAL PROBLEMS Transmission Terminals Contact the CSO HELPDESK TELEPHONE 32 0 2745 19 97 FAX 32 0 2729 90 23 mailto nm cso help desk eurocontrol int Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 21 Edite
15. EUROCONTROL 12 3 Retrieve SSR code from the NOP Portal In addition to the above procedure of retriving SSR code information from the CHMI the same information can now also be found in the NOP Portal The information is stored in the flight list under the heading CCAMS Note If an SSR code is changed the flight list is not automatically updated In order to always have the most updated information it is advised to refresh the flight list regularily Flight List Mozilla Firefox Aerodrome Aerodrome Set Alrerat Operator Airspace Point Regulation Treffi ic Volume Aerodrome Category Goba j 0 Traffic Type Traffic Load WEF 1400 UNT 1500 Go H Compare With D Time Threshold 0 D Level Threshold 0 D Pos Threshold 0 Previous Period Next Period 23 01 2013 14 22 00 51Flights PlotSelected Flights Collapse All Compute Impacted lights PlotEvita Selector StowPredicted Flights OTTA ADEP ADES ARF OBT EICTOT W MSG REGUL A b 14404 EZY210X 319 EGPH LFPG A 390 aes 7704 O gt 14204 RAED57 E170 EGPD LFPG A 370 23 1240 E 3 DES 7701 O gt 14408 AFRI645 A319 LFPG 380 s 10 50 1 00 11 22 5 N 6274 0 14224 LFU FDX5279 LFPG A 340 2340517 052TE f 06 20 5 N 6146 O gt 14404 LF 205 BITW RJAA
16. Event 3 Site Disaster Description The NM disaster recovery plan explains the procedures under catastrophic site contingency situations in Haren e g when the whole building is destroyed In such case the above CCAMS Contingency Procedure would not be executable in Haren Predicting a contingency scenario under disastrous circumstances is impossible but as a procedure the following is added to the Plan Actions e Switch CCAMS to secondary unit Bretigny immediately together with IFPS e If CSO is present and able to confirm that CCAMS is operating normal then no action e f CSO is not present or cannot guarantee that CAMS is operating normal then the IFPU2 supervisor or Contingency responsible person declares level RED immediately via AIM template CCAMS LEVEL RED in AIM Email and confirmation are optional e Recovery is decided at management level following the disaster recovery plan CCAMS LEVEL RED SUBJECT CCAMS OPERATIONS LEVEL RED CCAMS CENTRAL SERVER OPERATIONS IS INTERRUPTED AND CANNOT BE RESTORED AT SHORT TERM CCAMS CONTINGENCY LEVEL RED IS DECLARED ALL CCAMS UNITS SHALL ACTIVATE THE POOL OF RED CODES IMMEDIATELY ALL CCAMS UNITS ARE REQUESTED TO CONFIRM RECEPTION OF THIS MESSAGE BY EMAIL NM CURRENT OPS MANAGER EUROCONTROL INT DATE AND TIME OF RESTART OF CCAMS OPERATIONS WILL ANNOUNCED AND EMAIL NM OPERATIONSCENTRE BRUSSELS Edition date 12 Mar 2013 EDITION 2 0 CCAM
17. NDBOOK CCAMS USER MANUAL EUROCONTROL 11 2 3 CCAMS Contingency in Whenever a CCAMS malefunction is detected NMOC is executing this simplified procedure CCAMS CONTINGENCY CONDITION COMPLETE NETWORK CAN NOT RECEIVE CAM MESSAGES FROM NMOC RESTART SWITCH TO BRETIGNY LEVEL RED Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 34 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL 11 2 4 Global CCAMS contingency workflow diagram The following diagram shows the workflow during level Yellow and RED It is devided into local failure a local problem on ATSS side isolated or global failure complete network CCAMS Workflow Poster Version 12 2011 Retention of codes for overflights Restart and or switch to secondary unit Problem Solved Retrieve CAM via CHMI where available Assignment of local codes for other flights Problem Solved ATS units switch back at notified time Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 35 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 11 2 5 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL
18. NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL CCAMS USER MANUAL w EUROCONTROL Edition N 2 0 Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL i Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL Edition History Edition No Edition Author Reason Issue Date 18 Nov 2011 Draft for review 07 Dec 2011 A Schawe Last draft with comments from CUG12 amended AIM messages and restart procedure after level RED 08 Dec 2011 A Schawe Slight corrections in AIM and email typos in the main body 09 Dec 2011 A Schawe Slight corrections in AIM and email typos in the main body 20 Jan 2012 A Schawe Add UKSATSE level RED addresses Some changes from CFMU to NM Level RED procedure for Bretigny 24 Feb 2013 A Schawe New email and web addresses MFD helpdesk query Contingency simplified procedure display SSR code in NOP portal 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL This document is published by EUROCONTROL for information purposes It may be copied in whole or in part provided that EUROCONTROL is mentioned as the source and the extent justified by the non commercial use not for sale The information in this document may not be modified without prior written permission from EUROCONTROL Ed
19. NTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 4 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL 3 THE SSR ALLOCATION PROCESS There are only 4096 SSR codes available in total organised through a structured but fairly static usage plan Unfortunately this structure fails to provide sufficient SSR codes for current demand due to further increase of traffic but also the change of major traffic flows Eastern Europe SSR codes are therefore seen as Scarce Resource The Network Manager is tasked through EU Implementing Rule to organise the Management of Scarce Resources A Code Allocation List CAL is produced in coordination with all participating states on a regular basis The production of the CAL is done on behalf of the ICAO EANPG European Air Navigation Planning Group by the SCPG SSR Code Planning Group which reports to the TCFG Transponder Code Function Group The CAL describes in detail the allocation of all codes among the States and ATS Units and is a result of internationally agreed procedures processes and co ordination ICAO EANPG European Air Navigation Planning Group Review CAL and send for approval and publication Published Transponder Code Function Group CAL Produce CAL
20. NTROL it can be accessed here CCAMS Contingency 11 2 CCAMS Contingency procedures for the NM Operations Center 11 2 1 Event 1 Level YELLOW Failure of CCAMS System or communications network across the whole area detected Description The ONLY failure the network operations room is called to deal with is a total loss of service during a long period of time affecting all CCAMS units in a way that there is a real network effect This does not include a failure caused for or in a single CCAMS unit or even several as long as the overall network is still sufficiently enough covered In those cases the problems are solved locally Possible causes can be an outage of one of the network operations elements like ETFMS the CCAMS central server the environment data system IFPS or similar It might also be a long term outage of the communication network Ang1 or AFTN Actions Find out what the problem is If not already done CSO needs to be alarmed to trigger immediate technical intervention CSO LSE e Send out an template CCAMS LEVEL YELLOW to all CCAMS states to inform about the outage Description CCAMS units must be informed about the outage asap since not receiving SSR Codes from the CCAMS central server will automatically trigger level YELLOW on ANSP side This message serves also as pre warning for a possible escalation to level RED and should already alert the responsible technical departments During level YELLOW local codes are
21. RATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 1 INTRODUCTION 11 Purpose 1 2 1 3 The Network Manager is planned to take over the responsibility for the assignment and management of SSR codes from as many as 16 European ANSPs current planning The Centralised Code Assignment and Management System CCAMS will optimise the efficiency of European SSR code management by centrally selecting an SSR code for each flight within its area of applicability using an intelligent algorithm and distributing it to the appropriate ATS unit From a technical point of view the service will be provided through a central server managed by the Network Technical Systems NTS Unit and a corresponding functionality in participating local FDP systems From a procedural point of view the service will be provided from a dedicated CCAMS office which is located in the Network Manager Operations Centre NMOC The purpose of this User Manual is to frame the support of the CCAMS operations and to explain all procedures applicable for CCAMS operations Scope This document primarily concentrates on key operational pre requisites and procedures that are common to both sides the ANSPs and the Network Manager It does not explain the full institutional or regulatory framework for example the ICAO Code Allocation List input Detailed consultation agreements and governance arrangements are not in the scope either Acronyms Used in this Document e AD Airspace Data Oper
22. S USER MANUAL 36 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 12 ANNEX 2 RETRIEVE SSR CODES FROM THE CHMI OR NOP PORTAL 12 1 Access CCAMS Information via the CHMI Operational Log Whenever we experience an AFTN node failure no CAM message will arrive at ANSP side and no COR can be sent by them As a fallback procedure the CAM that was sent but is held up somewhere can be displayed in the CHMI or NOP Portal 12 2 Procedure to retrieve SSR code information from the CHMI 12 2 1 CHMI Window Setup The setup has to be done only once after that it is re used for each flight only if the window was Closed the setup needs to be re done e Select Operational log in the Flights menu nmobasch Air Traffic Services ext_ats_prf1 CFMU CHMI Action Window Help Change Data Release 6 80 gt Query Archive jj Flight List Predict Measures gt ARCID List ATM Messages gt Suspended Flight Lit Environment gt Flight Data Pay Global Refresh Ctrl Shift H Point Profile Airspace Profile Flight History Operational Log 12 2 2 Filter and Select CAM and CCM Messages only display those two types of messages e Select Filter from the top buttons right one irvices ext_
23. SSR code pool that is defined for level RED the RED codes immediately Those RED codes are pre defined in agreement with all ANSPs and in coordination with ICAO and stored in the local systems The RED codes list is also part of the CCAMS Contingency Plan and is updated on a regular basis As soon as the problem is fixed a switch back to CCAMS needs to be announced by the COM via AIM and email template CCAMS RESTART NOTIFICATION in AIM tool and in the Draft folder of the COM PC CCAMS units send a confirmation After CCAMS has been re started in the network operations room the RED Codes are disabled in the CCAMS units and SSR codes are received from CCAMS again This marks normal operations and the end of Status RED CCAMS Contingency Procedure The detailed CCAMS contingency scenarios for all actors are described in the CCAMS contingency plan attached in Annex 1 The specific procedure for the NMOC current ops manager or flow management supervisor is also described in detail in Annex 1 Following the process described above in 6 2 5 1 the series of events can be summarised as follows e Failure of CCAMS System or communications network across the whole area detected e Trigger immediate technical intervention CSO LSE this would be Restart If not successful switch to secondary unit Bretigny If not successful recommend level RED to e In the meantime send out an AIM to all CCAMS
24. TROL INT NM OPERATIONS CENTRE BRUSSELS Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 31 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL The following email is sent From NM Current OPS Manager Sent Friday 18 November 2011 13 27 To lt Participating CCAMS Units gt Subject CCAMS RESTART NOTIFICATION NM Operations Centre Information Message CCAMS Central Server operations is restarted on lt DD MMM YYYY gt AT lt HH MM gt All CCAMS Units shall de activate their pool of RED codes and switch to CCAMS at the above date time All CCAMS Units are requested to confirm the reception of this message by Reply to All Current Operations Manager NM Operations Centre Tel 32 2 745 19 31 Fax 32 2 729 9027 E mail nm current ops manager eurocontrol int EUROCONTROL 96 Rue de la Fus e B 1130 Brussels www eurocontrol int Re Start CCAMS Central Server before announced date time check that problems are fixed Description During CCAMS level RED and after repair of the problem both CCAMS instances primary and secondary will be set to not responsible A few minutes before the announced switch back date time one instance will be set to responsible normally the primary unit in Haren With that CCAMS starts oper
25. ain environmental elements the airspace definition the SSR code restrictions and the unit addressing The airspace definition defines who is Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 13 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL participating the exact boundaries and some additional parameter The SSR code restrictions determine which SSR code may be used where and when and for which flight profile trajectory The unit addressing determines who is sending receiving CCAMS messages 6 2 4 1 Airspace Data Operations Procedures The implementation and maintenance of CCAMS airspace types and units is integrated in the AD OPS User Manual ADOU The implementation and maintenance of data will follow the normal process of static and dynamic data input in the ENV system i e the static data input follows the existing AIRAC procedures while the dynamic data can be modified by live updates Data delivery is done via a submission form integrated in Provision of ENV Data The AD supervisor coordinates any changes with the CCAMS office A time process schedule needs to be produced every time a change in static data or restrictions is necessary by the CCAMS office 6 2 4 2 AD Staffing AD staff must be trained in the basic principles of CCAMS Since the code allocation list C
26. allocation e Provide support for any other SSR code related issues like processes concerning EC regulation the Aircraft Identification Program Role of Network Operations Incident Investigations Incident investigation has been organised and moved into the system domains Following this organisation the CCAMS office as the domain manager for the CCAMS service shall analyse any operational incident reported via CCMS or email When raising an Operations Incident report the affected system to indicate is CCAMS The results of such investigations shall be reported to the CCAMS office Role of ORA Operational Requirements and Acceptance Section Developments and evolutions of the Mode S technology have an impact on CCAMS operations since the distribution of codes within the 3 capabilities might change e g the more flights on Mode S the less Mode 3 A codes are needed the more of those codes can be freed and used by others The ORA expert in charge of analysing the impact of Mode S on NM Services and systems stays in close contact with the CCAMS office to inform about the latest developments and actions to be taken ORA is also responsible for the user acceptance of new software and re evaluation of existing changed software This includes the operational evaluation of states being candidate for activation Role of AD the Airspace Data Section and Operations Team Operations and Support CCAMS operations is driven by three m
27. and send for E approval SCPG SSR Code Planning Group Management of Scarce Resources EU Implementing Rules The Code Allocation list is used to determine which SSR codes are to be used by CCAMS namely those codes that have been allocated to the states within the CCAMS area The codes are inserted into the Network Manager airspace data system together with a description of how and where a specific code can be used or not code restriction CCAMS sends compliant and conflict free codes to the ANSPs at a predefined time or on request and ANSP systems correlate SSR code and flight data and present the result to the air traffic control officer who assigns the code Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 5 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 6 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 4 2 4 3 4 4 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL ROLES OF THE PARTNERS INVOLVED IN THE PROCESS ICAO The International Civil Aviation Organisation ICAO maintains the SSR code Management Plan CMP for the ICAO European EUR Region T
28. assigned by the CCAMS units There are sufficient local codes available for a period of time depending on the volume of traffic at the time of the day As an indication in a busy ATC center at peak traffic time the local codes will last less than 30 minutes It is therefore agreed with the CCAMS unit that a level YELLOW phase does not exceed 30 minutes significantly Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 27 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL The following AIM is sent to the pre set addresses this is stored as template CCAMS LEVEL YELLOW in AIM CCAMS LEVEL YELLOW SUBJECT CCAMS OPERATIONS INTERRUPTED ATTENTION THIS MESSAGE DOES NOT DECLARE CCAMS LEVEL RED CCAMS OPERATIONS IS CURRENTLY INTERRUPTED MEASURES ARE TAKEN TO RESTART FULL OPERATIONS IMMEDIATELY SHOULD THOSE ATTEMPTS FAIL PLEASE BE ADVISED THAT LEVEL RED MIGHT BE DECLARED IN THIS CASE YOU WILL RECEIVE ANOTHER AIM AS DESCRIBED IN THE CCAMS CONTINGENCY PLAN NM OPERATIONS CENTRE BRUSSELS e Analyse severity and estimated duration of outage to decide on further steps Description CCAMS units will sooner or later run out of SSR codes when their pool of local codes is used up Before this can happen a decision is needed to either wait for the fix or escalate t
29. ating We will send messages to the CCAMS units at that time to see that the CCAMS Central Server is working correctly Since the CCAMS units have not switched from level RED to CCAMS those messages will be discarded on their side The reason for this procedure is to ensure that CCAMS is fully repaired before we lift level RED We do not want to go straight back to level RED only because there is still a problem existing that was not detected Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 32 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL e CCAMS units switch back to CCAMS Description On ANSP side the assignment of RED codes is de activated and the reception of CCAMS messages activated at the announced date time The system is monitored for correct recovery and operations e At successful recovery status back to normal operations Description Contingency level RED is terminated with successful recovery and normal operations AIM and email addresses AIMs and emails are sent to pre defined addresses as communicated in the switchover plan Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 33 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HA
30. ating local FDP systems CCAMS will e Automatically select and send a code to all the units along the route of the flight based on the information available from other Network Operations systems e Respond to code requests received from ATC units e Ensure a code conflict free trajectory of the flight allowing the retention of this code within the CCAMS area e Monitor code use to ensure safe and efficient operations ATC Unit NM Operations Center ATC Unit Network Operations Systems ATC Unit Level of Automation CCAMS is designed to work fully automated with no human user input during normal operations Human intervention is necessary in crisis situations contingency more than 30 minutes or under special operational circumstances that are communicated beforehand large events prolonged outages etc Operator Input No operator input under normal operational circumstances is necessary or even possible The only direct input into any of the network operations systems can be made into the airspace data system in order to change airspace or SSR code restriction data This is done at regular pre coordinated intervals i e when a country joins the CCAMS area Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 9 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 5 3 NETWORK OPERATIONS HANDBOOK
31. ations e COM Current Operations Manager e CCAMS Centralised Code Assignment and Management System e CSO Customer technical Service desk amp Operations e NMOC Network Manager Operations Centre e NTS Network Technical Systems e NM Network Manager Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 1 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 2 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 2 2 2 3 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL CCAMS AND THE ACID PROGRAM The Rationale for Action Unambiguous and continuous aircraft identification is an essential and basic requirement for the provision of air traffic control services in the European region The current method of using Mode 3 A codes managed though the Originating Region Code Assignment Method ORCAM suffers from a number of shortcomings which have been observed over the past years Since 2003 the ECAC area has been experiencing increasing problems to have sufficient Mode 3 A codes to cope with traffic demand and respect the ORCAM rules for assigning codes The shortage of available codes to meet traf
32. ats_prf1 CFMU CHMI Action Window Help Filter Ctrl Shift F gt From Mon 12 Dec 2011 at Until Wed 14 Dec 2011 at Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 37 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL e Inthe Filter Table enter Oplog Type Operator contains Oplog Type Value OM CAM OM CCM Filter Table Select filter criteria e Apply Filter once the Filter is applied the set up is completed e g it does not need to be re introduced for each flight query explained in the next 3 steps and Save e Type ARCID e Enter e Select most recent CAM Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 38 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL TACT Ee Comespondent EGAAZTZX 1 AM0175197 00 06 D Fight Operates Log query hnished with s Dess Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 39 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL
33. ccess resume operations e Fail Declare CCAMS Level RED e Inform the COM or FM Supervisor that level RED needs to be declared 11 2 2 Event 2 level RED Failure of CCAMS System or communications network across the whole area detected and problem cannot be solved within acceptable time contingency level RED is decided Description If the existing problem cannot be solved quickly and the risk of network disruptions becomes too big contincency level RED is declared CCAMS units will revert from the centralised code assignment to local ORCAM code assignment as soon as the notification messages AIM and email sent by the NMOC Current Operations Manager have been received ANSPs will switch from CCAMS codes to RED codes a pre defined set of SSR codes stored in their system In simple terms the RED codes are the code pool of CCAMS fed back into the various local systems for local assignment Due to a temporary double usage of some codes at switch over and recovery code conflicts will occur Actions e COM to send AIM template CCAMS LEVEL RED and email CCAMS LEVEL RED DECLARED stored in the Draft folder of the Current Operations Managers PC e Monitor confirmations and phone ANSPs that have not confirmed Description An AIM template CCAMS LEVEL RED in AIM and an email CCAMS LEVEL RED DECLARED stored in Draft folder on the PC of the COM are sent to predefined adresses to inform about immediate switch to level RED Not all AIM term
34. d amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL Below is a list of frequently asked questions and the actions they would trigger This list will grow in time based on user feedback Problem Possible Causes Action Helpdesk is called that code for a specific flight was not received Can have several reasons like network delay no flight plan data etc If at a certain time the SSR code for a flight is not received a local code is allocated by the local system Helpdesk is called that SSR codes for several flights in a row have not been received Network delay technical problems on local or central server side Transfer call to CSO to see if there is a technical reason for delayed messaging on DNM side Helpdesk is called and asked for an SSR code that can be assigned for a flight SSR codes are assigned fully automatically following a complex logic based on internationally agreed procedures Caller must send a COR message code Request Helpdesk is called and additional local codes are requested Running low on local codes The amount of local codes cannot be changed ad hoc it is subject to procedures Transfer to CCAMS office MFD creates reference in the flight list Helpdesk is called to deleted this reference OR
35. e If further extended the window for a switch back in reasonable low conditions is from 23 00 to 03 00 At that time period a CCAMS restart has the least impact on the network The CCAMS user group CUG 12 meeting concluded that the COM is deciding on CCAMS re start date time without having to find agreement by the CCAMS units The COM will look for the next best time to restart Taking into account the above mentioned time window it was understood that the level RED period can be many hours e Notify all CCAMS units about the date and time of the intended CCAMS re start of operations and get confirmation Description Once decided by the COM the date and time of the re start is communicated to all CCAMS units via AIM template CCAMS RESTART NOTIFICATION and email message CCAMS RESTART NOTIFICATION in Draft folder of the PC of the COM A confirmation must be sent by the CCAMS units In case no confirmation is received for a unit the COM makes contact by phone to ensure that all CCAMS units are aware of the time to switch back to CCAMS operations The following AIM is sent CCAMS RESTART NOTIFICATION SUBJECT CCAMS RESTART CCAMS CENTRAL SERVER OPERATIONS WILL BE RESTARTED ON DD MMM YYYY gt AT lt HH MM gt ALL CCAMS UNITS SHALL DE ACTIVATE THE POOL OF RED CODES AND SWITCH BACK TO CCAMS AT THE ABOVE DATE TIME ALL CCAMS UNITS ARE REQUESTED TO CONFIRM RECEPTION OF THIS MESSAGE BY EMAIL NM CURRENT OPS MANAGER EUROCON
36. e system has been successfully repaired and does not fail at restart After that CCAMS units switch from level RED to CCAMS 6 2 8 Post Operations Management Post operations management is carried out by the CCAMS office Specific system reports are generated on a daily basis They are sent to the CCAMS office for analysis Together with received incident reports the CCAMS office makes an assessment on the operational status of the central server or associated applications Corrective actions are initiated for any detected problem 6 3 Documentation This manual can be found on the official documentation drive of the Network Manager hitp www eurocontrol int lists publications network operations library This documentation is on free access for consultation 6 4 Contact List The following list gives the point of contact for the internal participants with their scope of activity Service Contact Address e mail Phone Scope 32 2729 CCAMS Operations CCAMS Office Grauwe niema de grauwe eurocontrol int 1144 Manager Armin 322729 CCAMS Operations CCAMS Office armin schawe eurocontrol int 9877 Manager Customer technical CSO 32 2 745 Service d sk Helpdesk nm cso help desk eurocontrol int 1997 Technical problems and Operations Current Operations amaran ee Philippe 32 2729 CCAMS CS DNM NTS Waroquiers philippe waroquiers eurocontrol in
37. ed sse nennen nnne nennen 21 9 MAINTENANGE 23 10 APTN NETWORK PROBLEMS nutu ciu cuba tutae ce 25 11 ANNEX 1 CONTINGENG Y 27 11 1 CCAMS Contingency Plan sse eene 27 11 2 CCAMS Contingency procedures for the NM Operations 27 11 2 1 Event T Level YELLOW han n m v E 27 11 2 2 Md Ni 29 11 2 3 CCAMS Contingency in sss ener nennen sette tennis nennen nes 34 11 2 4 Global CCAMS contingency workflow diagram sse 35 11 2 5 Event 3 Site DISASI F 36 12 ANNEX 2 RETRIEVE SSR CODES FROM THE CHMI OR NOP PORTAL 37 12 1 Access CCAMS Information via the CHMI Operational 09 37 12 2 Procedure to retrieve SSR code information from the CHMI 37 12 2 1 CHMI Window Setup 1x itta e Re ae ted rar n ee E ed e Eee d teuer Pec 37 12 2 2 Filter and Select CAM and CCM Messages only display those two types of messages 37 12 3 Retrieve SSR code from the NOP Portal eene 40 Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL iv Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPE
38. fficient distribution The Network Manager operates a dedicated Transponder Code Function for the above tasks The Network Manager CCAMS Office NM is the technical enabler providing operational support to the CCAMS community and feedback to the regulatory authorities The heart of CCAMS the CCAMS central server was developed by the Network Manager in house and integrated into existing technology ETFMS Day to day operations is managed by a dedicated CCAMS office The CCAMS office is in the middle of the process While it receives the necessary basic information from the SSR code allocation process the CAL it is tasked to provide feedback to the regulatory authorities on code usage throughout the network Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 7 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 8 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 5 1 5 2 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL How CCAMS Works CCAMS consists of a central server located in Haren a secondary unit in Bretigny anda corresponding functionality in particip
39. fic demand has been causing more and more problems for individual ATC units and for the European ATM system as a whole The main problems being experienced are code conflict with potential loss of identification frequent changes of code for a given flight and a shortage of codes to meet demand The situation was compounded by the technical and operational difficulties encountered in bringing new technologies notably downlinked aircraft identification using the Elementary Surveillance ELS capabilities of Mode S surveillance into full operational use Development of the Aircraft Identification Strategy The ANSB created a small dedicated task force to review the options available and to develop a strategy to meet the need for unambiguous and continuous aircraft identification The ANSB task force determined that downlinked aircraft identification is the most effective long term solution to meet the objective of guaranteeing the unambiguous and continuous identification of individual aircraft within European airspace As this could not be reasonably implemented across the region before the year 2020 the task force determined that immediate action was necessary to meet the current operational problems The task force defined an Initial Operational Capability consisting of a mixed environment of ELS along with more efficient use of the Mode 3 A codes through a Centralised Code Assignment amp Management System and where necessary an enhanced ORC
40. he principles and procedures developed in the CMP for the distribution and use of SSR codes are incorporated in the EUR Air Navigation Plan EUR ANP publication ICAO Document 7754 On the basis of the above a detailed list of code allocations in ten defined Participating Areas PA covering the EUR Region and certain adjacent is in place Subsequent editions have been issued as a Supplement the EUR ANP at half yearly intervals since then European Commission The European Commission determines the framework through EU Implementing Rules Two implementing rules have direct impact on CCAMS and are relevant for DNM namely the ACID Implementing Rule and the Network Manager Implementing Rule A third one has an indirect influence on CCAMS but a direct influence on ACID the Surveillance Performance and Interoperability SPI Implementing Rule which determines the requirements in the Surveillance Area and as such the technical enabler requirements for Mode S The Network Manager Transponder Code Function The role of the Network Manager is described in EU Implementing rules This includes for example the management of scarce resources but also the Aircraft Identification Program In Annex of the Commission Regulation of the Network Management Functions it is stated SSR transponder codes shall be allocated through the Network Manager to the Member States and the air navigation service providers in a manner that optimises their safe and e
41. inals are permanently monitored hence the additional email A confirmation message is sent by the supervisors of the CCAMS unit If no confirmation is received network operations makes contact via telephone The following AIM is sent CCAMS LEVEL RED SUBJECT CCAMS OPERATIONS LEVEL RED CCAMS CENTRAL SERVER OPERATIONS IS INTERRUPTED AND CANNOT BE RESTORED AT SHORT TERM CCAMS CONTINGENCY LEVEL RED IS DECLARED ALL CCAMS UNITS SHALL ACTIVATE THE POOL OF RED CODES IMMEDIATELY ALL CCAMS UNITS ARE REQUESTED TO CONFIRM RECEPTION OF THIS MESSAGE BY EMAIL TO NM CURRENT OPS MANAGER EUROCONTROL INT DATE AND TIME OF RESTART OF CCAMS OPERATIONS WILL BE ANNOUNCED BY AIM AND EMAIL NM OPERATIONS CENTRE BRUSSELS Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 29 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL The following email is sent this email is stored in the Draft folder on the PC of the COM From NM Current OPS Manager Sent Friday 18 November 2011 13 27 To lt Participating CCAMS Units gt Subject CCAMS LEVEL RED ACTIVATED NM Operations Centre Information Message CCAMS Central Server operations is interrupted and cannot be restored at short term CCAMS Contingency level RED is declared All CCAMS Units shall activate their pool of RED codes immediately
42. ition No 2 0 Edition Issue date 12 March 2013 Author Armin Schawe Owner CCAMS Office DNM Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL ii Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL Table of Content 1 INTRODUCTION 1 1 1 EE 1 1 2 lel 1 1 3 Acronyms Used in this 1 2 CCAMS AND THE ACID PROGRAM nnn nnne nnn 3 2 1 The Rationale for Action 3 2 2 Development of the Aircraft Identification Strategy 3 2 3 The 2012 Initial Operating 3 3 THE SSR CODE ALLOCATION 5 4 ROLES OF THE PARTNERS INVOLVED IN THE PROCESS 7 4 1 7 4 2 European CoimimlssiOl arena ek end Pee 7 4 3 The Network Manager Transponder Code Function 7 4 4 The Network Manager CCAMS
43. lthough no major operational impact is allowed some minor impact might be a messages delay when they are on hold during the switch Any planned maintanance activity shall be communicated to the CCAMS units External Maintenance activities on the external systems might impact CCAMS operations from a network point of view It shall not impact the network operations systems The CCAMS office establishes a maintenance schedule and looks for possible extra measures to keep the impact to a minimum Any planned maintanance activity shall be communicated to the CCAMS office Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 23 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL INTENTIONALLY BLANK PAGE Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 24 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 10 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL AFTN NETWORK PROBLEMS CCAMS messages exchange is done via AFTN AFTN outages occur frequently and can be of long duration sometimes even several hours This is a risk for the receiving units since they might not be able to receive CAM messages During the CCAMS user group it was decided that ANSPs would use the OpLog
44. n date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 18 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL EUROCONTROL 7 ACCESSING CCAMS CENTRAL SERVER INFORMATION The CCAMS central server the SSR code allocation mechanism and messages exchange cannot be accessed via a dedicated CCAMS interface The concept of fully automated processing does not foresee human intervention or input However with CCAMS being part of ETFMS the usual standard ETFMS interfaces can be used to view some limited information CCAMS generates or information on what happened during the lifecycle of a flight Examples Flight list CCAMS information is displayed in the ETFMS flight list per flight whenever the option CCAMS Info is activated e Flight Data display CCAMS information is displayed in the flight data display for a flight e Flight Profile display In the profile information screen the applied ssr code restrictions for a flight model can be displayed e Query display CCAMS Area description By using the standard query the detailed description of the CCAMS area can be displayed also on the map Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 19 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL
45. ngency scenario under disastrous circumstances is impossible but as a procedure the following is added to the Plan e Switch CCAMS to secondary unit Bretigny immediatedly together with IFPS e If CCAMS is operating normal then no action e f CCAMS is not operating normal then the IFPU2 supervisor or Contingency responsible person declares level RED immediately via AIM No email and confirmation required e Recovery is decided at management level 6 2 6 Role of NTS Network Technical Systems NTS is responsible for the proper technical state of the system system monitoring system upgrade and technical exploitation CCAMS is a NM development and change management for future developments stays with the NM Any changes to CCAMS are properly requested through Change Requests filed by the CCAMS office They then follow the normal software development life cycle of a NM release 6 2 7 Customer technical Service desk amp Operations CSO System Monitoring CSO performs system monitoring and maintenance activities Any technical problem needs to be addressed to the via the dedicated helpdesk TECHNICAL PROBLEMS Transmission Terminals Contact the CSO HELPDESK TELEPHONE 32 0 2 745 19 97 FAX 32 0 2 729 90 23 mailto nm cso help desk eurocontrol int CSO is executing the SOP SOG procedures in case of technical failures CSO also executes specific actions in case of a real disaster on site CSO informs the COM in case of serious technical failures
46. o level RED e IF problem is known and can be solved within acceptable time wait for fix Description The time one can allow to wait for a fix is determined by the level of network disruption to be expected at the time of the day Escalating to level RED will solve problems for the long term but causes code conflicts at switch over and recovery since at that moment two different sets of code allocation lists are overlapping and flights already in the air might use a code to be allocated again under level RED rules As soon as the problem is fixed send an AIM to inform about normal operations template CCAMS back to normal in AIM CCAMS BACK TO NORMAL SUBJECT CCAMS OPERATIONS RESUMED CCAMS ISSUES HAVE BEEN SOLVED THE SYSTEM IS BACK TO FULL OPERATIONS NM OPERATIONS CENTRE BRUSSELS e ELSE As soon as a technical problem on network operations side is detected the SOP SOG procedures are executed by CSO Those procedures will either fix the problem or lead to declaration of level RED Description The events taking place are as follows Try to re start ETFMS Success resume operations Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 28 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL Fail Switch CCAMS to secondary unit in Bretigny e Su
47. ode allocation messages any longer e CCAMS CS down on network operations side may be caused by a component like the ENV system ETFMS or IFPS e Network down AFTN As soon as one of the above is noticed CCAMS Status Yellow is in force Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 14 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL 6 2 5 2 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL The NMOC sends out an AIM template CCAMS LEVEL YELLOW in AIM tool to share the information about the outage if it could be noticed on their side At the same time this message Can serve as pre warning for a possible escalation to level RED During status Yellow ANSPs assign local codes Continuity is therefore initially ensured on local level and no intervention is required How long the local code pool lasts in the various ANSPs depends on the traffic volume during the time of day and the amount of codes in the pool If it is clear that the problem cannot be solved within a reasonable time meaning before an ANSP runs out of local codes the COM FM Supervisor may decide CCAMS level RED This means a roll back of all CCAMS participating units to ORCAM the method that is used before CCAMS deployment An AIM and an email is sent template CCAMS LEVEL RED in AIM tool to the CCAMS units to disable CCAMS and enable the
48. ole of the NM COM Current OPS Manager 14 6 2 5 1 Contingency PIOGOSS e BE 14 6 2 5 2 CCAMS Contingency Procedure 15 6 2 5 3 Disaster Recovery Plan zs ct ee ott nete Ea eae b e x YR 16 Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL iii Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL NETWORK OPERATIONS HANDBOOK EUROCONTROL CCAMS USER MANUAL 6 2 6 Role of NTS Network Technical Systems 16 6 2 7 Customer technical Service desk amp Operations CSO System Monitoring 16 6 2 8 Post Operations Management 17 6 3 OE LETTER 17 6 4 SIEBEN RE 17 6 5 Processes and Workflows a 18 6 6 Treatment of Incidents eene nnne nnne nnns nnn neis 18 7 ACCESSING CCAMS CENTRAL SERVER INFORMATION 19 8 EXTERNAL COMMUNICATIONS 21 8 1 Messages nnns isset enne 21 8 2 External Phone Calls Receiv
49. states to inform about the outage template CCAMS LEVEL YELLOW in AIM tool e Analyse severity and estimated duration of outage e f problem can be solved within reasonable time as above restart or switch wait for fix back to normal operations send template CCAMS BACK TO NORMAL e f problem cannot be solved within 30 minutes declare status Red e Send AIM template CCAMS LEVEL RED e Send email ANSPs must confirm reception e Monitor confirmations and phone ANSPs that have not confirmed e ANSPs start assigning Red Codes immediately after notification e Analyse possible switch back date time e Send AIM and email with switch back date time to all partners involved e Monitor confirmations and phone ANSPs that have not confirmed e Re start CCAMS central server before announced switch back time to verify Ops state e CCAMS units switch back at agreed date time Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 15 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EUROCONTROL NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL e At successful recovery status back to normal operations 6 2 5 3 Disaster Recovery Plan The disaster recovery plan deals with catastrophic site contingency e g when the whole building is destroyed In such case the above CCAMS Contingency Procedure would not be executable in Haren Predicting a conti
50. t 9735 Development Sorin 322729 ACID Program DNM ACID sorin muresean eurocontrol int 3166 Manager Important note Any external query concerning CCAMS service shall be transferred to the CCAMS Edition date 12 Mar 2013 office EDITION 2 0 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL CCAMS USER MANUAL 17 EUROCONTROL 6 5 6 6 NETWORK OPERATIONS HANDBOOK CCAMS USER MANUAL Processes and Workflows The CCAMS operations shall not overrule the mandates already in place concerning network operations If the helpdesk is contacted the call can be transferred to the CCAMS office during normal office hours Else an incident report needs to be submitted by the caller Important note The commonly agreed CCAMS system design and operational concept does not foresee a helpdesk function in the network operations room for operational problems on ANSP side These shall be solved locally i e by the ANSP The only exception is of course a technical failure on CCAMS central server side Treatment of Incidents The treatment of operational incidents follows the already existing workflow All internal parties involved shall report incidents via the CCMS All external parties shall report incidents via the CCMS Web when accessible or via the email address nm incident eurocontrol int Editio
51. tral server e Make analysis of non CCAMS states code assignments from CPR data to ensure conflict free operation of CCAMS e Make proposals to the ORCAM planning group for code allocation requirements of the CCAMS central server e Maintain the operational procedures for CCAMS e Carry out post operations analysis of code assignment performance by the central server and non CCAMS states e Develop system requirements for modifications or upgrades to the CCAMS central server 6 2 1 2 SSR Code ORCAM Management Related Tasks The following tasks fall under the area of responsibility of the Transponder Code Function To what extend the CCAMS Operations Manager is directly involved in any of these activities is to be defined However the outcome of these activities is relevant for daily operations and as such they need to be known and understood The Network Manager transponder code function is responsible to e Coordinate the use of Mode 3 A codes throughout the ORCAM area of applicability with the ICAO Regional EUR NAT office and ORCAM member states e Coordinate the use of Mode 3 A codes at the interface to adjacent regions with the respective state or ICAO regional office e Attend regular meetings of the SSR code planning group Edition date 12 Mar 2013 EDITION 2 0 CCAMS USER MANUAL 12 Edited amp produced by the Directorate Network Management 2013 The European Organisation for the Safety of Air Navigation EUROCONTROL EURO
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