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EXPLORER 510 - Polaris Electronics A/S

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1. Title and description pansy EXPLORER 510 Getting Started English 98 143071 EXPLORER 510 Getting Started Deutsch German 98 143073 EXPLORER 510 Getting Started Francais French 98 143074 EXPLORER 510 Getting Started Espa ol Spanish 98 143075 EXPLORER 510 Getting Started Pycckuii Russian 98 143076 EXPLORER 510 Getting Started X Chinese 98 143077 EXPLORER 510 Getting Started HEE Japanese 98 143078 In this manual typography is used as indicated below Bold is used for the following purposes e To emphasize words Example Do not touch the antenna front during pointing e Toindicate what the user should select in the user interface Example Select Control panel gt WLAN and click Enable Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page Contents Chapter 1 Introduction to EXPLORER 510 General description oo ccccccsssssssssssssssessssssssssesssssssseessssssnssesssssssssesssssssssesssusssseeeees 1 Features and interfaces of the EXPLORER 510 ee 2 Your EXPLORER 510 terminal 2 222222222222 ca cum errrrre erne 3 Chapter 2 To get started To unpack and assemble the EXPLORER 510 1919sssssssisssssisrssssrsessesu 5 To switch the EXPLORER 510 on or off essensen 7 To connect your WLAN enabled device 2 8 To connect to LAN Terorisma an n e a e 8 To access the web interface 5 esses s hsioscsl seine
2. BGAN network 2 192 168 0 n Device 1 assigned by the lt p 192 168 0 1 terminal via DHCP Local IP address DHCP server 10 1 2 n Example s 10 1 2 130 Device 1 assigned by the BGAN network via DHCP IP address to access the terminal s web interface 10 1 2 131 assigned by the BGAN network via DHCP Terminal Modem mode with active connection to the BGAN network BGAN network DHCP server 10 1 2 n To set up the connection mode of the EXPLORER 510 do as follows 1 From the Terminal settings page locate Connection 98 143082 B Terminal settings 48 98 143082 B Chapter 4 Configuration At Internet connection mode select Modem mode or Router mode Router mode is the default setting and is recommended for most purposes e Select Router mode if one or more computers are connected and the EXPLORER 510 should act as a router When Router mode is selected the EXPLORER 510 uses the built in NAT module for making the necessary address translations Select Modem mode if only one computer is connected and the EXPLORER 510 should act as a modem or more than one computer is connected using an external 1 router EX Do not connect more than one computer in Modem mode unless you have an external router Under Local IP address type in a new IP address if you want to change the Local IP address of the terminal This
3. Your dealer installer or Cobham SATCOM partner will also take care of any warranty issue To repack for shipment Should you need to send the product for repair please read the below information before packing the product The shipping carton has been carefully designed to protect the EXPLORER 510 and its accessories during shipment This carton and its associated packing material should be used when repacking for shipment Attach a tag indicating the type of service required return address part number and full serial number Mark the carton FRAGILE to ensure careful handling DAB Correct shipment is the customer s own responsibility If the original shipping carton is not available the following general instructions should be used for repacking with commercially available material 1 Wrap the defective unit in heavy paper or plastic Attach a tag indicating the type of service required return address part number and full serial number 2 Use a strong shipping container e g a double walled carton 3 Protect the front and rear panel with cardboard and insert a layer of shock absorbing material between all surfaces of the equipment and the sides of the container 4 Seal the shipping container securely 5 Mark the shipping container FRAGILE to ensure careful handling Failure to do so may invalidate the warranty 98 143082 B Support 66 Chapter 5 Maintenance and troubleshooting Software update Important 4
4. Connect DC power to the terminal before starting the software update To update software with the web interface To update the software in the EXPLORER 510 do as follows 1 Download the new software or acquire the software from Cobham SATCOM and save it on your computer 2 Connect your computer to the EXPLORER 510 3 Open the web interface in your browser and enter the Control panel k Click Support gt Update software Click Update software a wu A Browse to the new software version and click Open The file has the extension iif Note 4 The update procedure takes a couple of minutes When the EXPLORER 510 has finished updating the software you get a message that the software installation was successful 7 Click OK The EXPLORER 510 now reboots and starts up with the new software version You can check the software version under Control panel gt Support gt About If for some reason you cannot upload software using the web interface you can also use the USB interface For details see To update software with USB on page 67 To update software with USB If the web interface is not available you may also use the USB interface to update the software from a USB memory stick To prepare the USB stick Do as follows 1 Download the EXPLORER 510 software to your computer 2 Insert the USB memory stick into your computer and copy the EXPLORER 510 software image file to the drive 1 You can do
5. P KER ao Icon bar Caltinformation Status No ongoing calls K The web interface consists of the following sections 98 143082 B Name of current page Tap or click to refresh the page Icon bars at the top and bottom are present on all pages and hold icons that give access to status such as battery level and signal level as well as active alerts when relevant It also holds the icon for the Control panel For explanations of the icons see the next section Icons in the icon bars Breadcrumbs right below the icon bar show the current location in the menu system and gives access to the higher levels in the menu Contents section shows the contents of the selected page This section is used for viewing or changing settings or for performing actions On the opening page this section is used to start and stop data connections Status section shows the status of the terminal and the network connection position information ongoing calls and data sessions etc The Status section is not shown on small screens If the screen is small e g on a smartphone you can show hide the status by clicking at the bottom of the page The web interface 30 Chapter 4 Configuration Icons in the icon bars The icon bars are always available at the top and bottom of the web interface Some of the icons are permanent while others are temporary Icon Explanation Power status The icon changes according to status Click to
6. 32 Chapter 4 Configuration To enter the SIM PIN in the web interface to access the network If you are using BGAN the SIM is inserted in the terminal and if DAB Whether you are using the BGAN network or a cellular network you need a SIM card you are using the EXPLORER Cellular Modem the SIM card is inserted in the modem The method for entering the PIN is the same for both types of network Do you need a SIM PIN D You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card The administrator can enable and disable the use of a SIM PIN For details see To enable or disable the use of a SIM PIN on page 57 If a smartphone tablet or computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here To enter the SIM PIN If your SIM card requires a PIN and the PIN has not yet been entered you must enter it before you can make calls or access the Internet Until you have entered the PIN you cannot access the network but you can still configure your terminal To enter the PIN do as follows 1 Access the web interface If the terminal needs a PIN a popup window tells you to enter PIN 2 Type in your PIN and click OK When pointing is completed and the correct PIN is entered you are ready to make calls or access the Internet To cancel the SIM PIN If you select Cancel when you are a
7. Antenna The light coloured part of the EXPLORER 510 is the antenna part comprising e GNSS Global Navigation Satellite System antenna supporting GPS GLONASS and BeiDou e BGAN antenna e Wireless LAN antenna Battery The EXPLORER 510 comes with a built in rechargeable battery The battery is automatically recharged when power is applied to the EXPLORER 510 The Status indicator shows that the battery is charging See Light indicators on page 75 Time between recharging depends on the use The web interface shows estimated time left for the battery Recharge the battery regularly SIM card The EXPLORER 510 requires a SIM card to go online Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it but you cannot make normal calls nor access the internet SIM lock The supplier may have locked the SIM card to a specific provider For further information contact your supplier 98 143082 B Your EXPLORER 510 terminal 4 Chapter 2 To get started This chapter describes e To unpack and assemble the EXPLORER 510 e To switch the EXPLORER 510 on or off e To connect your WLAN enabled device e To connect to LAN e To access the web interface e To access the network e To start and stop data connections e To make phone calls over BGAN e External power To unpack and assemble the EXPLORER 510 Initial inspection Inspect the shipping carton immediate
8. English French German Russian Spanish Chinese Japanese CE FCC GMPCS and IC certified Features and interfaces of the EXPLORER 510 2 Chapter 1 Introduction to EXPLORER 510 Your EXPLORER 510 terminal EXPLORER 510 overview The EXPLORER 510 is a compact unit comprising transceiver and antenna in one unit Antenna for BGAN GNSS and Wireless LAN ao SIM card Status LEDs USB connector DC input connector 98 143082 B Your EXPLORER 510 terminal 3 Chapter 1 Introduction to EXPLORER 510 User interfaces The web interface is a built in web interface for easy configuration and daily use The web interface is accessed from a computer smartphone or tablet connected to the EXPLORER 510 using an Internet browser No installation of software is needed For further information on the web interface see The web interface on page 29 A smartphone app EXPLORER Connect is also available for iPhone and for Android phones The app includes a Satellite phone function that enables you to make calls to and from your smartphone over the satellite network using the EXPLORER 510 terminal It also includes the complete feature set from the built in web interface of the terminal allowing you to set up and use the terminal with your smartphone With AT commands you can configure and control the EXPLORER 510 from a computer using a Telnet session For further details see To access the terminal using AT commands on page 23
9. If you want to disable the administrator password do as follows 1 2 3 To log in From the Control panel ee select Advanced If you are not already logged in enter the administrator password and click Login Select Disable admin password All settings are now available without password protection If the administrator password is enabled the Advanced settings require an administrator password To log in as administrator do as follows 1 98 143082 B From the Control panel He select Advanced If you are not logged in as administrator you are now prompted to log in Enter the Administrator password If you have forgotten the administrator password you can reset the password For details see To reset the administrator password on page 45 The old user name and password will apply until you have finished the reset procedure Click Login Advanced settings 55 Chapter 4 Configuration To change the administrator password To change the administrator password do as follows 1 2 w Log in as administrator Under Advanced select Change admin password Type in the Old password Type in the New password and retype it on the next line Click Save At the next login the new password is required To log out as administrator If you have not entered anything for 30 minutes under Advanced you are logged out automatically To log out manually click Logout admin in the Advanced page To set up user per
10. Note that in modem mode the local IP address is assigned by the external network see drawing in the beginning of this section so when the terminal is connected to the external network you cannot access the web interface with the usual local IP address When the external network is disconnected the local IP address falls back to the address mentioned in step 3 next step Terminal settings 49 Chapter 4 Configuration 6 If you want to change the Network mask for the local network of the terminal type in the new network mask The default network mask is 255 255 255 0 7 Under DHCP range start and DHCP range end type in the range of IP addresses that should be assigned to locally connected equipment 8 Click Save To enable or disable the pointing sound The EXPLORER 510 can make a sound to guide you through the pointing procedure default enabled To enable or disable the pointing sound do as follows 1 Inthe Terminal settings page locate the Audio indication section 2 Select Audio assisted pointing if you want to use a pointing sound to assist your pointing process 3 Click Save To select the GNSS type To select which navigation system to use with your EXPLORER 510 do as follows 1 Inthe Terminal settings page locate the GNSS section 2 Select GPS GLONASS GPS and GLONASS or BeiDou 2 3 Click Save Note 4 It may take some minutes for the EXPLORER 510 to change the navigation system To select th
11. e To enter the SIM PIN in the web interface e To control data connections from web interface BGAN e Status information e The Control panel e To use the logs e Battery status information e To set up the interfaces e To manage smartphones e Support features e Terminal settings e To set up your data connection packages BGAN e To set up tracking e Advanced settings e Optional To set up cellular network for data 98 143082 B 28 Chapter 4 Configuration The EXPLORER Connect app If you are using a smartphone to configure your EXPLORER 510 you can use the EXPLORER Connect app which is available for iPhone from the Apple Store and for Android Satellite Phone phones from Google Play Fan Terminal Access For an overview of the functions of the EXPLORER Connect app see The EXPLORER Connect app on page 6 Pointing 5 ft Menu To access the configuration settings start the EXPLORER Connect app and select Dashboard Terminal Access From this point you have access to the same settings as from the web interface The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer tablet or smartphone with a standard Internet browser To access and navigate the web interface To access the web interface To access the web interface do as follows 1 Start u
12. BGAN network Check that your SIM card is valid for communication on the BGAN network Check your subscription with the Airtime Provider 98 143082 B Troubleshooting 72 Chapter 5 Maintenance and troubleshooting Problem Possible cause Remedy The web interface shows External control The EXPLORER 510 is currently controlled by an external application e g LaunchPad or an AT command interface If you want to use the built in web interface stop the external application and restart the EXPLORER 510 Then open your browser and access the web interface The EXPLORER 510 cannot obtain its position using GNSS There is no GNSS signal or the signal is weak If the EXPLORER 510 has not been used recently within the same location it can take up to 10 minutes to obtain the position Check the position status in the web interface To help the EXPLORER 510 obtain position fix it should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 510 has obtained position fix you can point the antenna towards the BGAN satellite No signal or weak signal from the BGAN satellite The view to the satellite is blocked Make sure the EXPLORER 510 has a clear view to the satellite Be aware that window glass may reduce the signal level The antenna is pointed in the wrong direction Check that
13. Insert SIM The SIM card is not present Insert the SIM card in the SIM slot according to the instructions in the section To insert the SIM card on page 6 The SIM card is not inserted properly Remove the SIM card and re insert it according to the instructions in the section To insert the SIM card on page 6 The web interface shows No position fix The EXPLORER 510 is unable to register on the network because the GNSS position is unknown Make sure the view to the GNSS satellites is not blocked To obtain position fix the EXPLORER 510 should be placed flat on an even surface pointing straight upwards with a clear view to as much of the sky as possible When the EXPLORER 510 has obtained position fix you can point the antenna towards the BGAN satellite You can see position status in the Dashboard of the web interface status section The web interface shows Emergency calls only The BGAN network is only available for emergency calls The reason may be one of the following 1 Your Airtime subscription has expired 2 You are using the wrong SIM card 3 No SIM card is inserted 4 You have cancelled the PIN 1 Check your subscription with the Airtime Provider 2 Check that your SIM card is valid for communication on the BGAN network 3 Insert the SIM card 4 Enter the PIN The web interface shows Not registered The EXPLORER 510 cannot register on the
14. a particular business or office Personal Identification Number A code number used to provide access to a system that has restricted access Point to Point Protocol over Ethernet A network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point 93 RF SIM SIP USB UTC VPN WLAN 98 143082 B Glossary connection between them and then securely transport data packets over the connection Radio Frequency Electromagnetic wave frequencies between about 3 kHz and about 300 GHz including the frequencies used for communications signals radio television cell phone and satellite transmissions or radar signals Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony Universal Serial Bus A specification to establish communication between devices and a host controller usually personal computers USB is intended to replace many varieties of serial and parallel ports USB can connect computer peripherals such as mice keyboards digital camer
15. and legal information It also shows your Help desk information if it has been entered under Advanced gt Help desk To access the About page select Support gt About 98 143082 B Support features 45 Terminal settings Chapter 4 Configuration To configure the terminal settings select He Control panel gt Terminal settings CI Terminal settings 98 143082 B Enter new values and click Save Power up Power up mode when using external power Pointing mode at start up Connection Startup mode Internet connection mode Local IP address Automatic activation of Standard data DHCP DHCP Enabled Network mask DHCP range start DHCP range end Audio indication Audio assisted pointing GNSS GNSS type Language Select language COBHAM Terminal settings Automatic Man ual BGAN Router mode 192 168 0 1 255 255 255 0 192 168 0 10 192 168 0 40 GPS English 46 Chapter 4 Configuration Power up mode with external power You can set the terminal to automatically power up when external power is applied 1 2 Inthe Terminal settings page locate Power up mode when using external power Select Automatic or Manual e Automatic means the terminal powers up automatically when external power is applied e Manual means you must use the power switch to power the terminal Click Save Pointing at start up You can set up the EXPLORER 5
16. and may be used for e Broadcasting e Internet browsing e E mail e Phone services using WLAN or LAN e File transfers e Video conference and Streaming e VPN Virtual Private Network access to corporate servers 98 143082 B General description 1 Chapter 1 Introduction to EXPLORER 510 The EXPLORER 510 can withstand severe environmental conditions such as humidity dust extreme weather and changing temperatures It is small in size and fits easily into a backpack or similar Features and interfaces of the EXPLORER 510 Features 98 143082 B Full duplex single or multi user standard data up to 464 kbps Support for streaming data at 32 64 and 128 kbps Standard WLAN and USB Host interface LAN connection using USB to LAN Converter Cable Support for EXPLORER Cellular Modem for connection to cellular network Built in battery Built in DHCP NAT wireless router Solar panel direct interface 10 32 VDC input 100 240 VAC power adapter IP66 protection Support for GPS GLONASS and BeiDou 2 navigation systems Support for the EXPLORER Connect app which makes it easy to use your smart device to make calls over BGAN and to set up the EXPLORER 510 Built in web interface allowing you to manage your calls and customize the terminal to your specific needs using a smartphone computer or tablet Point to Point Protocol over Ethernet PPPoE Built in PBX and SIP server managing voice communication Multilingual user interface
17. followed by off hook key Example To call Cobham SATCOM in Denmark 45 39558800 dial 00 45 39558800 If there was an error establishing the connection the web interface of the EXPLORER 510 shows an error message To receive a call By default all phones connected to the EXPLORER 510 will ring when one of the mobile numbers is called Note however that this depends on the call type settings See Call types on page 25 Information on missed calls is stored in the call log You can see the call log in the Terminal Access part of the EXPLORER Connect app or in the web interface Control panel gt Logs gt Call log 98 143082 B Phone calls 25 Chapter 3 Operation To make a call to the EXPLORER 510 To make a call to a phone connected to the EXPLORER 510 dial lt Mobile number gt e is the prefix used in front of the country code for international calls This is 00 when calling from countries in Europe and from many other countries e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system For information on the mobile numbers refer to your airtime subscription too There are two mobile numbers one for 3 1 kHz audio and one for Standard voice Local numbers and special functions Overview There are a number of local numbers and dialing functions available in the EXPLORER 510 The following list shows the allocated local numbers and special purpo
18. in the Primary and optionally the Secondary IP address This is the IP address of the server s to which the terminal will send ping commands KEE Use a server that is reliable and that responds to ICMP Echo Requests 6 Click Save When a data session is started the terminal will start sending ping commands to the Primary IP address the number of times specified at Number of retries If no response is received it will send the same number of ping commands to the Secondary IP address if available If no response is received here the terminal will reboot Data limits You can set a limit for the use of data services with the EXPLORER 510 system If you have entered the call charges in the menu Call charges the system automatically calculates and displays the maximum charges for your data sessions KEE Thrane amp Thrane A S does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the airtime provider may have different methods of calculating the charge Once the entered limit is reached the connection is automatically stopped This is recorded in the data log To continue using the data service you must start a new connection by clicking on the desired connection on the startup page DM If you have enabled automatic activation of the Standard data connection and you set a data limit for the Standard data
19. is the address used to access the web interface The default IP address is 192 168 0 1 DAB If the EXPLORER 510 is in modem mode and connected to the BGAN network see previous step you cannot use this address to access the web interface because the network dynamically assigns the IP address for the EXPLORER 510 So to access the web interface in modem mode you must do one of the following e Access the web interface when there is no data connection on the BGAN network e Check the IP address of your connected equipment and add 1 to the last number This is the IP address to access the web interface See the drawing in the previous page To enable automatic activation of your data connection select Automatic activation e When you select automatic activation and connect to the WLAN interface the data connection is automatically established as soon as the EXPLORER 510 and its BGAN connection are ready KER You are charged for the data transferred You may want to disable automatic updates in your WLAN device to avoid unnecessary charges e When you disable automatic activation default you can control the data connection manually from the startup page h Under DHCP select DHCP Enabled recommended for most purposes e If you select DHCP Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If disable DHCP you need to set up a static IP address in the connected device
20. of the satellite See Pointing BGAN on page 10 for a map with the location of the satellites If the EXPLORER 510 is not already in pointing mode start the EXPLORER Connect app and select Pointing or access the web interface as described Ip To access the web interface on page 9 and select Control panel gt Point now Alternatively you can switch the EXPLORER 510 off and on again Use the pointing sound and or the Pointing page to find the highest possible signal strength while slowly rotating and tilting the EXPLORER 510 in the direction of the satellite 4 Push the power button briefly to accept when you have obtained the highest possible signal strength or if you are using the web interface click Accept The EXPLORER 510 now starts to establish a connection to the BGAN network distance of 0 6 m from the antenna front face The antenna may radiate microwave power as soon as the signal strength is accepted i CAUTION After accepting the signal strength keep the minimum safety Audio assisted pointing You can set up whether or not you want a sound to indicate the signal level during pointing Audio assisted pointing The sound pattern is as follows 98 143082 B Poor signal strength e Good signal strength Coccccccccccoccccce continuous sound instead of single beeps Optimum signal strength To access the network 11 Chapter 2 To get started For details on how t
21. select the source of the APN e SIM default recommended The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined APNs are provided from the Airtime Provider Type in the APN next to User defined name Type in the Report interval in hours h and minutes m Example If you type in 1 h 30 m the EXPLORER 510 will send a report for every 112 hour Click Save You can see the status of the tracking link in the status area of the web interface If the status area is not shown click to see it KEE You can set up whether or not you want to allow the tracking server to control these 98 143082 B settings See Remote control of tracking on page 63 To set up tracking 54 Chapter 4 Configuration Advanced settings First time use The first time you access the EXPLORER 510 web interface the administrator password is disabled so you have access to all settings If you want to use an administrator password you can enable it as described in the next section Administrator password To enable the administrator password If the administrator password is disabled and you want to protect the advanced settings with a password do as follows 1 2 From the Control panel He select Advanced Select Enable admin password Type in the administrator password you want to use Repeat the new password on the next line Click Save To disable the administrator password
22. selecting Control panel gt WLAN gt Enable Your computer or smartphone is placed too far away from the EXPLORER 510 Bring the computer closer to the EXPLORER 510 Note that the specified maximum distance is only valid under ideal conditions Cellular network The web interface shows PUK required for cellular modem 3 wrong PIN codes have been entered and the EXPLORER Cellular Modem now requires a PUK code to unlock the SIM However the PUK code cannot be entered using the EXPLORER 510 Remove the EXPLORER cellular modem and insert it into another device e g your computer Then enter the PUK code from this other device When the SIM is unlocked you can put it back into the EXPLORER 510 98 143082 B Troubleshooting 74 Chapter 5 Maintenance and troubleshooting Status signalling Means of signalling The EXPLORER 510 system provides two methods for signalling the status of the system e Light indicators next to the SIM slot e Messages shown in the web interface Light indicators The EXPLORER 510 has two light indicators showing status and WLAN Status Status indicator Indicator pattern Meaning Green flashing rapidly Starting up Green flashing slowly Power on ready Green constant Power on with DC input gt Yellow flashing slowly Battery charging gt Yellow flashing rapidly Closing down Yellow
23. service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Cobham SATCOM assumes no liability for the customer s failure to comply with these requirements Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Do not service alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Do not substitute parts or modify equipment Because of the danger of introducing additional hazards do not substitute parts or perform any unauthorized modification to the equipment Keep away from antenna front This device emits radio frequency energy when switched on To avoid injury keep a minimum safety distance of 60 cm from the antenna front when the EXPLORER 510 i
24. terminal to a cooler location For information on ambient temperature limits see General specifications on page 82 98 143082 B Troubleshooting 78 Chapter 5 Maintenance and troubleshooting Displayed text Explanation Remedy Satellite signal lost The system no longer receives a signal from the satellite Make sure the antenna has a clear view to the satellite SOS calls only The SIM card is not accepted by the network Only emergency calls are allowed Enter the PIN and wait for network approval If the problem persists contact your airtime provider Registration for The system has not yet been If the problem persists voice failed allowed to register for voice contact your airtime services Circuit Switched provider Registration for The system has not yet been If the problem persists data failed allowed to register for data contact your airtime services Packet Switched provider Software update still fails after several retries The terminal was unable to upload new software to the antenna Contact your distributor Software update failed The terminal was unable to upload new software to the antenna Reboot the terminal Contact your distributor if the problem persists Antenna software could not be loaded Antenna failed to start up normally Reboot the terminal Contact your distributor if
25. the IP address of the terminal after sending an activation SMS you must select Send SMS confirmation 3 Select Enable access to AT commands if you want to enable the EXPLORER 510 to receive AT commands via SMS for remote management 98 143082 B Advanced settings 62 Chapter 4 Configuration 4 Enter the password It can be up to 32 characters long The characters 0 9 a z and A Z are allowed The password is mandatory and must match the password in the SMS See To activate a data Connection with an SMS on page 24 5 Enter at least one trusted mobile number from which the terminal accepts an SMS If no numbers are entered the feature is disabled automatically Use the wild card to accept a range of trusted numbers Leave out the prefix before the country code example for 45 write only 45 Mobile number with wild card Mobile numbers accepted 453955880 4539558800 to 4539558809 45395588 4539558800 to 4539558899 6 To add more phone numbers click Add phone number again 7 Click Save For information on how to send an activation SMS see To activate a data connection with an SMS on page 24 Remote control of tracking When you are using the tracking function of the EXPLORER 510 you can set up the terminal so that the tracking server can access the EXPLORER 510 e g to start or stop tracking or to change reporting intervals To allow the tracking server to control the tracking settings d
26. the antenna is pointed according to the position data Adjust the position to the highest possible signal strength Connection to the Internet cannot be established The signal strength is too low Check that the antenna is pointed according to the position data Adjust the position to the highest signal strength you can obtain As a rule of thumb you should have a a signal strength of 45 dBHz or more to be able to make a call or data session The web interface cannot be accessed The browser is configured to use a proxy server For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP address and re enter it The default IP address is 192 168 0 1 98 143082 B Troubleshooting 73 Chapter 5 Maintenance and troubleshooting Problem Possible cause Remedy A LAN connection cannot be established The cables are not properly connected Connect the cables Note that you must use the USB to LAN Converter Cable from Cobham SATCOM The cable type s or connector type s are not correct Note that you must use the USB to LAN Converter Cable from Cobham SATCOM A WLAN connection cannot be established The WLAN interface is disabled in the EXPLORER 510 Enable the interface by accessing the web interface and
27. the terminal to reconnect Connection failed Connection lost The terminal failed to establish a connection The data connection was lost Restart the connection e g from the Dashboard in the web interface See To start and stop data connections BGAN on page 20 Restart the connection e g from the Dashboard in the web interface See To start and stop data connections BGAN on page 20 Network failure There is a problem with the network e g congestion Try again later If the problem persists contact your airtime provider Network failure Reconnecting There is a problem with the network e g congestion The terminal tries to reconnect because it is set up for automatic activation Wait for the terminal to reconnect If the problem persists contact your airtime provider Unknown connection problem There is an unknown problem with the connection Restart the connection e g from the Dashboard in the web interface See To start and stop data connections BGAN on page 20 If the problem persists contact your airtime provider 98 143082 B Troubleshooting 77 Chapter 5 Maintenance and troubleshooting Displayed text Explanation Remedy Not registered to the network The terminal is not registered on the satellite network You can only make a connection if the terminal is registered on the satellite network
28. 0 10 Click Save Port forwarding HEE Make the port forwarding configuration before starting the data session Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet We recommend using a static public IP address for the terminal in order to provide easy access to the terminal To use the static IP address it must be included in your subscription and you must set the APN source to SIM default For details see To change the APN for a connection package on page 52 The following example shows how to allow Internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 From the Control panel He select Port forwarding 2 Select Forward port to add a new port forwarding 3 Select Active to activate the port forwarding 4 Type inthe Incoming port start and the Incoming port end This is the range of port numbers on the EXPLORER 510 for which incoming traffic to the EXPLORER 510 will be forwarded 5 Type inthe Destination IP address which in this example is the IP address of the mail server 192 168 0 100 This is the IP address to which the incoming traffic is forwarded 6 Type inthe Destination port start and the Destination port end This is the range of port numbers in this example on the mail server to which th
29. 10 to automatically register on the BGAN network at start up This is useful e g for semi fixed or fixed installation where the EXPLORER 510 is not moved around between start ups See Semi fixed installation on page 18 1 2 Inthe Terminal settings page locate Pointing mode at start up Select Automatic or Manual e If the EXPLORER 510 is moved around between each power up select Manual from the drop down list With this setting the terminal will go through the pointing procedure every time the terminal is powered If the EXPLORER 510 antenna is placed in a fixed position and the signal strength is sufficient select Automatic to make the EXPLORER 510 automatically register on the satellite network when the terminal is powered Click Save To set up the connection mode Startup mode select network The EXPLORER 510 can use a cellular network as an alternative to the BGAN network For details see Optional To set up cellular network for data on page 64 To set up which network you want to use when starting up the EXPLORER 510 do as follows 1 2 98 143082 B Inthe Terminal settings page locate Connection At Startup mode select from the drop down list which mode you want the EXPLORER 510 to start up in You have the following options e BGAN default The EXPLORER 510 uses BGAN If you connect an EXPLORER Cellular Modem you can select that instead but BGAN will always be used at startup e Cellular The
30. 5 Terminal Access Start and stop data connections and access all settings of the EXPLORER 510 See Configuration on page 28 Pointing Activate the pointing process for the EXPLORER 510 towards the BGAN satellite For details see Pointing BGAN on page 10 Dashboard See terminal and connection status For details see Status of the EXPLORER 510 on page 27 To insert the SIM card The SIM card is provided by your Airtime Provider Insert the SIM card as follows 1 Loosen the two screws holding the SIM cover 2 Lift the cover 3 Insert the SIM card in the SIM slot with the chip side facing down 4 Press gently until it clicks 5 Close the cover and tighten the two screws gently 98 143082 B To unpack and assemble the EXPLORER 510 6 Chapter 2 To get started To remove the SIM card When the SIM card is removed you cannot make calls or data sessions but you can still use the built in web interface to set up the terminal To remove the SIM card do as follows 1 Loosen the two screws holding the SIM cover 2 Lift the cover 3 Push the SIM card gently and let it pop out 4 Remove the SIM card 5 Close the cover and tighten the two screws gently To switch the EXPLORER 510 on or off Do as follows 1 Push and hold the power button until the Status indicator lights up This may take some seconds Power button 2 When the Status indicator flashes slowly or is consta
31. 82 Appendix A Technical specifications Battery specifications internal battery Item Specification Battery type Lithium Ion rechargeable Time between recharging Stand by 24h 0 to 55 C 32 to 131 F Tx time max 2h25 m 128 kbps 25 C 77 F Rx time max 4h 40 m 128 kbps 25 C 77 F Charge time without precharging Less than 4 hours Charge time including precharging 12 to 24 hours battery completely discharged Charge temperature 0 to 45 C 32 to113 F Japan 10 to 45 C 50 113 F Min charge cycles 300 typically up to 500 Interfaces specifications Power input Item Specification DC input range 10 5 to 32 VDC Power consumption Standby transmit 2 8 W 19 W typical During charging 38 W max Connector type 2 5 mm EIAJ RC 5320 IV 98 143082 B Battery specifications internal battery 83 WLAN access point Appendix A Technical specifications Item Specification Standard IEEE 802 11 b g Antenna Built in Frequencies 2 4 GHz ISM band USB Host interface Connector pin out Pin Function 1 VBUS 2 D 3 D 4 GND Specifications Item Specification Version USB v2 0 Host Connector type Type A Charge current available 0 5 Aor 1 0A user selectable Max cable length 5m 16 4 ft 98 143082 B Interfaces specifications 84 Ap
32. AN 51 Chapter 4 Configuration 3 Click Click here to create connections F Connection package Properties Name Connection package 1 Connections a Click here to create connections Parameters IP Header compression No APN SIM default Delete package Save package 4 Select the connection type you want for your new connection package 5 Click Save package The new package should now appear as a new tile on the startup page To change the APN for a connection package By default a connection package is set to use no IP Header compression and to use the APN Access Point Name from the SIM card This is suitable for most applications KEE It is recommended to leave IP Header compression disabled This means that the data packets are transmitted more reliably with less data loss However you can select IP Header compression with the risk of less stability If you want to use a different APN do as follows 1 Click in the right side of the tile with the connection package that you want to change 2 Select Parameters 3 Next to APN select the source of the APN e SIM default default and recommended setting The APN is taken from the SIM card e Network assigned The APN is assigned from the network e User defined APNs are provided from the Airtime Provider Type in the APN next to User defined name 4 If your APN uses a password type in the User name and Password provided from the Airt
33. ER 510 to a file on your computer do as follows 5 Inthe Advanced page click Load save configuration 6 Click Save configuration The configuration file is saved in the EXPLORER 510 7 Click Download configuration The configuration is downloaded from the EXPLORER 510 to the downloads section of your computer To load a configuration from a file To load a configuration from a file into your EXPLORER 510 do as follows 1 Inthe Advanced page click Load save configuration 2 Click Load configuration 3 Browse to the configuration file and click Open The configuration is now loaded into your EXPLORER 510 When the configuration is loaded successfully the EXPLORER 510 reboots and starts up with the new configuration 98 143082 B Advanced settings 58 Chapter 4 Configuration Link monitoring You can monitor the external IP connection of the EXPLORER 510 system using the link monitoring feature With this feature activated the terminal will send out ping commands ICMP Echo Requests to a server of your choice KE The data connection must be activated before link monitoring can start See To start and stop data connections on page 34 To set up link monitoring do as follows 1 Under Advanced select Link monitoring 2 Select Enable Link monitoring 3 At Ping interval minutes select the Interval in minutes between the ping commands 4 Select the Number of retries before the terminal reboots 5 Type
34. EXPLORER 510 Standard data 32 Streaming 64 Streaming 128 Streaming New connection package 2 Click amp to start the connection If more connections are included in the connection package this will start all included connections HEE Once a Streaming connection is started the connection will run until you stop it You will be charged for the time you are connected 3 Click to stop the connection If the connection fails the connection tile shows a red exclamation mark and an error message The error message is also shown in the data log see Data log on page 37 When a connection is active the icon turns green and the tile for the active connection shows e IP address The IP address that has been assigned by the service provider to this session e Transferred data For Standard data the tile shows the total amount of transmitted and received data since the connection was established e Connection duration For Streaming data the tile shows the total time the connection has been active e Bit rate For Streaming connections the tile shows the fixed bit rate 98 143082 B To control data connections from web interface BGAN 34 Chapter 4 Configuration Default data connection types By default the following connections are available Name Type of connection Standard data Several users can share the data connection This type of connection is ideal for TCP IP traffic such as e mail file transf
35. EXPLORER 510 User manual Document number 98 143082 B Release date 16 January 2015 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane amp Thrane A S The information in this manual is provided for information purposes only is subject to change without notice and May contain errors or inaccuracies Manuals issued by Thrane amp Thrane A S are periodically revised and updated Anyone relying on this information should acquire the most current version e g from www cobham com satcom Service and support or from the distributor Thrane amp Thrane A S is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other source In the event of any discrepancies the English version shall be the governing text Thrane amp Thrane A S is trading as Cobham SATCOM Copyright 2015 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e Inmarsat is a registered trademark of the International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners 98 143082 B Safety summary The following general safety precautions must be observed during all phases of operation
36. EXPLORER 510 only uses the cellular network not BGAN If an EXPLORER Cellular Modem is not connected or if the cellular network does not work for some reason you cannot access any network Terminal settings 47 Chapter 4 Configuration e Cellular if available The EXPLORER 510 uses cellular network if it is available at startup that is if the EXPLORER Cellular Modem is inserted and the cellular network is found e User selection Every time the EXPLORER 510 starts up you must select which network you want to use You cannot access any network until you have made the selection Internet and LAN connection modes In the web interface you can set up the Internet connection mode and the IP addressing between the EXPLORER 510 and devices connected to the EXPLORER 510 The EXPLORER 510 has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the EXPLORER 510 The drawing below shows examples of the IP addressing in router mode default setup and modem mode Router mode Default setup example Terminal Devi 1 192 168 0 n DHCP NAT evice assigned by the terminal via DHCP 192 168 0 1 BGAN network 10 1 2 130 DHCP server assigned by the BGAN a 10 1 2 n network via DHCP 192 168 0 m Device 2 assigned by the 192 168 0 1 terminal via DHCP Modem mode no connection to the BGAN network Example Terminal DHCP
37. Make sure that e The SIM card is present e The PIN has been entered if used e The terminal is pointed See To get started on page 5 for details Temperature too low critical Low ambient temperature is causing the performance of the terminal to be degraded or halted Move the terminal to a warmer location For information on ambient temperature limits see General specifications on page 82 Too low temperature warning Low ambient temperature is causing the performance of the terminal to be degraded or halted The terminal will assume radio silence if the problem is in the ACM module of the antenna Move the terminal to a warmer location For information on ambient temperature limits see General specifications on page 82 Temperature too high critical Terminal Critically high temperature is causing the terminal to shut down Antenna Critically high temperature is causing the antenna to stop transmission If possible move the failing unit to a cooler location For information on ambient temperature see General specifications on page 82 Contact your distributor if the problem persists Too high temperature warning High ambient temperature is causing the performance of the system to be degraded or halted If the problem is in the terminal The bit rate for Standard data is reduced If the problem is in the antenna The bit rate is reduced Move the
38. N 76 initial inspection 5 insert SIM card 6 internet connection mode setting 49 IP address for web interface 9 29 local setting up 49 IP connection monitoring 59 IP handset SIP settings 16 items included 6 L language change in web interface 50 LED on front panel 75 light indicator 75 limit allowed kB 60 allowed time 60 data 59 limiting user access 56 link monitoring 59 load configuration 58 log of calls 37 of data connections 37 of events 43 log in as administrator 55 log out as administrator 56 logs clear 60 M maximum for data 59 modem mode 49 monitoring the external IP connection 59 N navigation in web interface 31 96 network cellular or BGAN 9 select startup mode 47 P password change 56 disable 55 enable 55 log in 55 log out 56 reset 45 81 permissions setting for users 56 phone connect to WLAN 15 SIP settings 16 phone call 25 PIN changing 57 enabling or disabling 57 enter in web interface 33 ping command from the terminal 59 point the antenna again 12 pointing audio assisted 11 pointing process restarting 12 port forwarding 40 position troubleshooting 73 Power connector 83 power supply AC DC adapter 85 R recovery software 68 remote management access using AT commands 24 access using web interface 24 activation with SMS 24 preparation 23 set up in web interface 61 remove SIM card 7 repoint
39. R Apple 98 143082 B The web interface 31 Chapter 4 Configuration To point the antenna BGAN Before you can use the BGAN network you must point the antenna in the direction of the satellite and find the best possible signal strength For detailed information on the pointing procedure see To access the network on page 9 You can use the EXPLORER Connect app or the web interface to help you with the pointing process Pointing in web interface To start the pointing procedure from the web interface do as follows 1 3 If the pointing process is not automatically started select He Control panel and then Point now The signal strength is shown on the screen Turn and tilt the antenna slowly until you have obtained the highest possible signal strength Click OK The terminal will now try to register on the BGAN network Pointing in EXPLORER Connect app To start the pointing procedure from the EXPLORER Connect app do as follows 1 2 4 Select Pointing from the EXPLORER Connect app If the pointing process is not already started tap Start The signal strength is shown on the screen Turn and tilt the antenna slowly until you have obtained the highest possible signal strength Tap Accept The terminal will now try to register on the BGAN network If your SIM card uses a PIN you will now be prompted to enter the PIN See the next section for details 98 143082 B To point the antenna BGAN
40. SB on page 67 To view extended status To see the Extended status page select Support gt Extended status To view updated information on the Extended status page click the icon in the top left corner to refresh the page The Extended Status page shows information such as IAI 2 status IMSI number and IMEI number 98 143082 B 1 You can download the software from the Self Service Centre at cobham com select SATCOM gt Service and Support gt AVIATOR EXPLORER SAILOR Service and Support and then 24 7 Self Service Centre Technical Downloads Locate the EXPLORER 510 software Support features 44 Chapter 4 Configuration To reset the administrator password If you have forgotten the administrator password do as follows 1 3 4 Contact your supplier for a reset code Report the serial number and IMEI number of the terminal You can find the serial number under Control panel gt Support gt About and the IMEI number under Control panel gt Support gt Extended status After receiving the reset code from your supplier select Reset password from the Support page Type in the reset code obtained from your supplier and click Reset The password is disabled You now have access to all settings If you want to use a password enable the password as described in To enable the administrator password on page 55 About The About page shows the Serial number and software version of your EXPLORER 510
41. ablished when set up correctly so you cannot start and stop the cellular connection from the tile as you can with the BGAN connections M You may have to enter a PIN before you can use the cellular network see To enter the SIM PIN in the web interface on page 33 You can now access the Internet through the cellular network from a device connected to the EXPLORER 510 Note that you cannot use the BGAN network as long as EXPLORER Cellular Modem is selected gt You cannot make calls on the cellular network through the EXPLORER 510 Only data connection is possible To change the name or the APN for your cellular connection Do as follows 1 Select s on the tile with the cellular connection 2 Type in the new name for your connection 3 Type in the name of the APN you are going to use for your cellular connection 4 Click Save 98 143082 B Optional To set up cellular network for data 65 Chapter 5 Maintenance and troubleshooting Support Contact information Should your Cobham SATCOM product fail please contact your dealer or installer or the nearest Cobham SATCOM partner You will find the partner details on www cobham com satcom where you also find the Cobham SATCOM Self Service Center web portal which may help you solve the problem Your dealer installer or Cobham SATCOM partner will assist you whether the need is user training technical support arranging on site repair or sending the product for repair
42. acy 70 charge 70 short description 4 BGAN network startup mode 47 98 143082 B C call charges estimating in web interface 60 call log 37 calls make 25 missed received outgoing 37 total usage 38 CE compliance 89 cellular network overview 9 set up 64 startup mode 47 charge EXPLORER 510 battery 70 smartphone or tablet 27 charges for calls estimating 60 clear logs 60 configuration copy 58 save or load 58 USB 41 WLAN 39 conformity 89 connect a phone WLAN 15 connection automatic shut down 59 connectors antenna 88 DC input 83 USB Host 84 Control panel 36 coverage area Alphasat satellite 88 extended L band 88 I 4 satellites 88 95 D data limits set 59 log 37 Standard definition 20 Streaming definition 20 total usage 38 data connections start and stop in web interface 34 DC input connector 83 default IP address 9 29 delivery contents 6 diagnostics report create 43 80 disposal 70 E Event log 43 extended L band coverage area 88 frequencies 85 F factory settings restore 57 FCC compliance 89 fixed position for terminal 18 forward port 40 frequencies extended L band 85 I 4 85 G GNSS select system 50 troubleshooting 73 I I 4 coverage area 88 frequencies 85 IAI 2 status 44 80 98 143082 B Index IC compliance 89 IMEI number 44 80 IMSI number 44 80 included items 6 indicator Status LED 75 indicator WLA
43. ada with a mandate of fostering a growing competitive knowledge based Canadian economy Internet Control Message Protocol An Internet protocol mostly used for diagnostics International Mobile Subscriber Identity A number used to identify the user of a cellular network It is a unique identification associated with all cellular networks International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Ingress Protection An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies i e tools dust fingers and moisture This classification system uses the letters IP Local Area Network A computer network covering a small physical area like a home office school or airport The defining characteristics of LANs in contrast to wide area networks WANs include their usually higher data transfer rates smaller geographic area and lack of a need for leased telecommunication lines Light Emitting Diode Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations Private Branch Exchange telephone exchange that serves
44. all dial 00 lt country code gt lt phone number followed by off hook key Example To call Cobham SATCOM in Denmark 45 39558800 dial 00 45 39558800 If there was an error establishing the connection the web interface of the EXPLORER 510 shows an error message For details about phone calls with the EXPLORER 510 see Phone calls on page 25 98 143082 B To make phone calls over BGAN 16 Chapter 2 To get started External power When you connect external power to the DC input the battery is charged while maintaining normal operation Refer to Power input on page 83 for specifications and pin out for the DC Power input To power the terminal or to charge the battery connect one of the following external power sources to the DC input e 10 32 VDC e The supplied AC DC adapter connected to 100 240 V Mains DC input e A solar panel min 65 W 10 32 VDC Automatic power up The default behaviour of the EXPLORER 510 is to power up automatically when you connect external power If you wish you can change this power up mode so that the EXPLORER 510 is only powered if the Power button is pressed For further information on power up mode see Power up mode with external power on page 47 98 143082 B External power 17 Chapter 2 To get started Semi fixed installation You can mount the EXPLORER 510 on a standard camera tripod For this purpose the EXPLORER 510 has a 1 4 20 UNC thread that should fit most
45. as printers personal media players flash drives and external hard drives Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation Leap seconds are used to allow UTC to closely track UT1 which is mean solar time at the Royal Observatory Greenwich Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network Wireless LAN A wireless computer network that links two or more devices using a wireless distribution method often spread spectrum or OFDM radio within a limited area such as a home school computer laboratory or office building 94 A AC DC adapter specifications 85 access remote 23 access to settings limit in web interface 56 access using AT commands 23 admin password change 56 disable 55 enable 55 log in 55 log out 56 reset 45 81 advanced settings 55 alerts view in web interface 26 43 Alphasat coverage area 88 frequencies 85 antenna connector 88 short description 4 APN set up for BGAN 52 AT commands access with IP 23 remote access with IP 24 audio assisted pointing 11 automatic activation 49 automatic shut down connection 59 backup configuration 58 battery capacity display accur
46. as follows 1 From the Support page click Diagnostics report 2 Click Generate report Note 4 It may take a few minutes to generate the report 98 143082 B Support features 43 3 Chapter 4 Configuration Select Download report 4 Choose a location for the file and save it To update software OZ If the battery power is 25 or less you must connect DC power to the terminal before starting the software update Once connected do not remove DC power until the software update is completed To update the software in the EXPLORER 510 do as follows 1 7 8 Download the new software or acquire the software from Cobham SATCOM and save it on your computer Open the web interface and enter the Control panel ee Click Support gt Update software Click Update software Browse to the new software version and click Open The software file has the extension tiif KEE The update procedure takes some minutes to complete During the software update the Status LED is flashing blue The terminal reboots and you should now get a message that the software installation was successful Click OK Press Ctrl F5 to make sure the information in the web interface is updated You can check the software version under Control panel gt Support gt About If for some reason you cannot upload software using the web interface you can also use the USB interface For details see To update software with U
47. cause Remedy The EXPLORER 510 The battery needs recharging Recharge the battery Check the cannot be switched on or does not stay on when powered by the battery battery indicator in the web interface The EXPLORER 510 cannot be switched off The Power button was not held long enough When you switch off the EXPLORER 510 hold the power button until the light indicator flashes rapidly yellow In rare cases it may take up to 10 seconds to switch off the EXPLORER 510 Charging error The temperature is below 0 C or above 40 C Only charge the battery when the temperature is within the range 0 C to 40 C The charging voltage is lower than the specified minimum voltage Wait until charging begins the Status indicator flashes yellow If the battery is completely discharged and it has been out of use for a long time the charging process may take a long time to start If charging does not begin within 2 3 hours contact your local distributor The EXPLORER 510 is not operational Software error Restart the terminal If the problem persists you can make a recovery software upload as described in Recovery software update on page 68 Note This will reset the configuration of your terminal to factory default 98 143082 B Troubleshooting 71 Chapter 5 Maintenance and troubleshooting Problem Possible cause Remedy The web interface shows
48. cess the terminal do as follows 1 Under Advanced select Enable disable SIM PIN 2 Under Enable Disable PIN select or clear the box next to Require PIN on startup e If you clear the box you can access and use the terminal without entering a PIN e If you select the box you must enter a PIN on startup before you can make calls or data sessions 3 If you selected Require PIN on startup type in the PIN next to Current PIN 4 Click Save The new PIN settings will take effect at next power on To change the SIM PIN To change the PIN used to access the BGAN network do as follows 1 Under Advanced select Change SIM PIN 2 Under Change SIM PIN type in the Current PIN 3 Type in the New PIN and retype it on the next line 4 Click Save The new PIN settings will take effect at next power on 98 143082 B Advanced settings 57 Chapter 4 Configuration SIM lock The SIM lock feature can be used by suppliers to lock your SIM card to a specific provider or distribution partner For further information contact your supplier To save or load a configuration If you need to reuse a configuration in another terminal of the same type and software version you can save your current configuration to a file which can then be loaded into the other terminal KEE Configuration files can only be exchanged between terminals with the same software version To save a configuration to a file To save the current configuration of your EXPLOR
49. connection automatic activation is disabled To set data limits do as follows 1 Under Advanced select Data limits 2 Select the type of connection you want to limit 98 143082 B Advanced settings 59 Chapter 4 Configuration 3 Type in the amount of data or time allowed and select the appropriate units 4 Select Enable 5 Click Save to save the settings Call charges KEE Cobham SATCOM does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of measuring the airtime used If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the estimated charges for your calls and data sessions To enter the call tariffs do as follows 1 Under Advanced select Call Charges 2 Select the currency from the Displayed currency drop down list 3 Enter the tariff for each of the services 4 Click Save The entered tariffs are used for estimating the charges for calls and data sessions For further information see Call log on page 37 To clear the logs To clear the logs of the terminal do as follows 1 Under Advanced click Clear logs 2 Click OK This will clear the call log and the data log To reset the total counters To reset the counters for the time connected do as f
50. constant Warning user recoverable Red constant Error See the web interface Blue flashing alone Uploading software to the terminal Blue flashing with WLAN LED Safe mode see Restore the settings of the EXPLORER 510 on page 69 O Off Power off 98 143082 B Troubleshooting 75 WLAN indicator Chapter 5 Maintenance and troubleshooting Indicator pattern Meaning Green flashing Rx Tx traffic Green flashing slowly In use has WLAN registration s Green constant Ready customized configuration Yellow constant Ready factory default configuration Blue flashing together with Status LED Safe mode see Restore the settings of the EXPLORER 510 on page 69 O 0 90 O Off Not active power off starting up closing down Event messages and status messages Inthe web interface of the EXPLORER 510 you can see status messages and alerts that are currently active When a warning or error event is active the web interface shows a warning symbol A Select it to see a list of currently active alerts List of messages The following list explains some of the messages that may show in the web interface of the EXPLORER 510 Displayed text Explanation Remedy Excessive writes to Wrong APN name or user Check that the APN name due to high temperature the flash memory name password for a user name and password are connectio
51. d data connection and password 1234567890 send an SMS to the terminal with the text ACTIVATE default standard 1234567890 If you have selected SMS confirmation you receive a response including the IP address to use when you access the terminal from a remote location see the next two sections Example A confirmation SMS after sending an activation SMS may look like this Activation Succeeded IP 161 30 181 31 Remote access with the web interface KEE When using remote access the web interface may take a long time to load the pages if your Internet connection speed is slow After preparing the terminal as described in the previous sections do as follows to access it 1 Make sure your remote computer has access to the Internet 2 Onthe remote computer open your web browser 3 Inthe address bar of your browser enter the IP address of the terminal followed by a colon and the port number http lt ip address gt lt incoming port gt e lt ip address gt is the address from step 3 in the previous page e lt incoming port gt is the port you defined in Remote management on page 61 Example If the IP address of the terminal is 161 30 180 12 and the incoming port number defined in the Remote management page in the web interface is 8080 enter http 161 30 180 12 8080 You should now be connected to the built in web interface of the terminal Remote access with AT commands After preparing the terminal for remote manageme
52. dapter sagn cae iae O AARAA 85 Outline drawing peiiini ere EAN 86 Satellite coverage s1s s1ss1s1s1srisisssrssrerststssssestsrststenrntstseenestststsntnretntnnenestntstennrnrstntene 88 vii App B Glossary Index 98 143082 B Contents Conformity CE R amp TTE Jorspeis een arn Renan oR mn naa 89 Mee Racers Ion rt ee T E S 89 FCG Moonset sta aa aa dren A a Mee tite EDER coe hao SENE TERRE ER 89 Japanese Radio Law and Japanese Telecommunications Business Law Compliant eee dear senere den 90 A a A A EEN EEN EEN A ER Er ere ES ata 92 a a a a a E SE SEREE Git A E N ANOR 95 viii Chapter 1 Introduction to EXPLORER 510 General description The EXPLORER 510 is the smallest EXPLORER BGAN terminal ever and is the ideal combination of performance and portability It provides simultaneous high quality voice and broadband access at speeds up to 464 kbps The durable magnesium casing and a dust and water resistant design makes the EXPLORER 510 the perfect choice when working off the beaten track but still dependent on a reliable connection Your equipment connects to the EXPLORER 510 with wireless LAN WLAN WLAN is the primary connection between your equipment and the EXPLORER 510 However a USB interface is also available with possible connection of LAN using a USB to LAN Converter Cable included The EXPLORER 510 provides access to up to 464 kbps Standard data and 32 64 and 128 kbps Streaming data
53. dard data shows data usage bytes date and time and estimated charge of each Standard data session if Call charges have been entered Streaming data shows the duration and type such as 64 kbps 128 kbps date and time and estimated charge of each Streaming data session if Call charges have been entered The Data log also shows the termination cause of each data session You can clear the Data log under Control Panel ie gt Advanced gt Clear logs requires Administrator password 98 143082 B To use the logs 37 Chapter 4 Configuration Total counters The total counters show e Call session totals shows the total duration hh mm ss for each call type since the log was last cleared It also shows the estimated call charge for each call type if Call charges have been entered e Data session totals shows totals for each data connection type since the log was last cleared For Standard data the totals are shown as amount of data transferred kB and for Streaming connections the totals are shown in duration hh mm ss It also shows the estimated charge for each data type if Call charges have been entered You can clear the Total counters under Fy Control Panel gt Advanced gt Clear total counters requires Administrator password Battery status information To view the status of the battery do one of the following e Click the battery symbol from the icon bar at the top of the page or e from the Control pan
54. ddress and port number e For local connection use the local IP address of the EXPLORER 510 default 192 168 0 1 and port number 5454 e For remote connection use the external IP address of the terminal step 3 in the next section The port number for AT commands is normally 5454 but is defined in the Remote management page under AT commands see Remote management on page 61 4 When the connection is established type in your AT commands To access the terminal from a remote location BGAN only To prepare the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location 1 Set up the terminal for control from a remote location as described in Remote management on page 61 Activate a data connection in one of the following ways e Remote start of a data connection with an SMS see Remote access with SMS on page 62 and To activate a data connection with an SMS below e Automatic activation of a Standard data connection see step 4 in To set up the connection mode e Manual activation of a data connection see To start and stop data connections BGAN on page 20 Note the terminal s external IP address found in one of the following ways e If you are using SMS activation and you have selected SMS confirmation you will receive an SMS with the IP address e Otherwise connect your smartphone and start the EXPLORER Connect app or connect a compute
55. dem from Cobham SATCOM Insert your cellular SIM card into the modem and plug the modem into the USB connector on the EXPLORER 510 Connect your computer smartphone or tablet to the EXPLORER 510 e g using WLAN see To connect your WLAN enabled device on page 8 Start the EXPLORER Connect app and select Terminal Access or access the web interface Depending on i configuration you may have to select the cellular network by clicking the signal bars all in the top right corner and selecting the EXPLORER Cellular Modem Select network Select network BGAN O EXPLORER Cellular Modem Cancel For details on Cellular BGAN network selection see Startup mode select network on page 47 When the modem is connected the opening page of the web interface shows a new tile with the cellular connection Optional To set up cellular network for data 64 Chapter 4 Configuration 7 EXPLORER 510 Dr Standard data ie 128 Streaming s 64 Streaming s 32 Streaming ie EXPLORER Cellular Modem te 3G data 00 00 16 Fe New connection package x 10 224 185 169 Zoe Select on the tile to change the name or the APN of your cellular connection For details see the next section When the connection is established an M on the signal bar in the top right corner indicates that it is a cellular Modem connection and the icon on the tile turns green The data connection is automatically est
56. deo over IP The user pays for the duration of the connection You can use these connections as they are or build your own connection packages For set up of the connection packages see the section To set up your data connection packages BGAN on page 51 98 143082 B To start and stop data connections 14 To make phone calls over BGAN To connect a phone Chapter 2 To get started Your smartphone or IP handset can be set up to make and receive calls over the BGAN network using the terminal s phone number Make sure your phone has an integrated SIP client Cobham SATCOM offers the EXPLORER Connect app with a built in SIP client that is ready to use with the EXPLORER 510 You can also find other SIP applications on the Internet To connect your smartphone for making calls To use your phone to make calls through the EXPLORER 510 using WLAN do as follows 1 Start up the EXPLORER 510 terminal 2 Connect your smartphone to the wireless access point of the EXPLORER 510 See To connect your WLAN enabled device on page 8 3 Start the EXPLORER Connect app and select Satellite Phone or start another SIP application If it is the first time you use the EXPLORER Connect app you must select Register when prompted KEE If you are using the EXPLORER Connect app for the first time make sure that Enable Reception of Incoming Calls is selected in the settings page of the EXPLORER Connect app This is to prevent your
57. e The EXPLORER 510 uses the Inmarsat I 4 satellites and the Alphasat satellite for satellite communication The drawings below show the coverage areas for these satellites Inmarsat I 4 coverage Inmarsat Alphasat coverage Alphasat uses extended L band For frequency range see Built in BGAN antenna on page 85 O Alphasat coverage 98 143082 B Satellite coverage 88 Appendix B Conformity CE R amp TTE The EXPLORER 510 is CE certified R amp TTE directive The Declaration of Conformity with R amp TTE Directive is enclosed in electronic copy at the end of this appendix The WLAN interface is CE certified through the manufacturer of the WLAN card Use of WLAN The WLAN interface requires that the user enters the current country of operation See WLAN interface setup on page 39 For use in the EU the following restrictions apply e France Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483 5 MHz e Italy Outdoor use outside own premises require general authorization IC This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licenc
58. e L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada FCC Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by 98 143082 B 89 Appendix B Conformity turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the rec
59. e incoming traffic will be forwarded 7 Click Save When you have activated a data connection you can now access the mail server from the Internet using the external IP address of the terminal You can see the external IP address in the tile with the data connection you have started For information on how to activate your data connection see To start and stop data connections on page 34 98 143082 B To set up the interfaces 40 Chapter 4 Configuration USB interface setup Note that the USB interface is a Host interface primarily used for charging devices such as tablets or smartphones and for recovery software upload To configure the USB interface do as follows 1 Inthe Control panel He click the USB tile 2 To enable the USB interface select Enable Note 4 It may take some seconds to enable the interface e on the USB tile means the interface is disabled on the USB tile means the interface is enabled 3 Select the Charge current Select 0 5 A or 1 0 A depending on the specifications for the device you are going to connect 4 Click Save 98 143082 B To set up the interfaces 41 Chapter 4 Configuration To manage smartphones Overview This section describes how to manage smartphones connected to the EXPLORER 510 The terminal supports connection of up to 16 phones through the WLAN interface Each phone must have a local number in the range 0501 to 0516 as well as a unique password For deta
60. e EXPLORER 510 see WLAN interface setup on page 39 For information on how to set up the LAN network see Terminal settings on page 46 To connect to LAN The EXPLORER 510 does not have a LAN connector but you can use the USB to LAN Converter Cable supplied with your EXPLORER 510 to connect your computer KEE The USB charge current must be set to 1 0 A This is the default setting See USB interface setup on page 41 Do as follows 1 Connect the USB to LAN Converter Cable to the USB interface 2 Connect your LAN cable between the USB to LAN Converter Cable and your computer Your computer should now be connected to the EXPLORER 510 and you should be able to access the web interface as described in the next section 98 143082 B To connect your WLAN enabled device 8 Chapter 2 To get started To access the web interface If you are not using the EXPLORER Connect app you can use the built in web interface for configuration and operation of the EXPLORER 510 To access the web interface do as follows 1 Start up the terminal For details see To switch the EXPLORER 510 on or off on page 7 2 Connect your computer or smartphone to the terminal e g using WLAN as described n the previous section 3 Open your browser and enter the IP address of the terminal in the address bar The default IP address of the terminal is 192 168 0 1 If the terminal is in pointing mode or waiting for a PIN the web interface will start up
61. e language The default language of the web interface is English You can change the language to French German Russian Spanish Chinese or Japanese To change the language do as follows 1 Inthe Terminal settings page locate the Language section 2 Select a language from the list and click Save 98 143082 B Terminal settings 50 Chapter 4 Configuration To set up your data connection packages BGAN To change a connection package 3 To change a connection package click in the right side of the tile with the connection package that you want to change ti 128 Streaming If you want to Do as follows Change the name of the connection Click Properties type in the new name and click package Save The new name is shown on the tile on the startup page Delete a connection package Click Delete package Note You cannot delete Standard data a If you accidentally delete a connection package you can either create a new manually or restore factory settings Note however that all changes to the configuration will be lost if you restore factory settings To create a new connection package Do as follows 1 Click New connection package i EXPLORER 510 te Standard data 1 32 Streaming 1 64 Streamin i 128 Streami g fe reaming it New connection package 2 Typeaname for the new package and click Save 98 143082 B To set up your data connection packages BG
62. e you are connected 4 Click to stop the connection If there is an error with the connection the connection tile shows a red exclamation mark and an error message You can see details in the data log see Data log on page 37 When a connection is active the icon turns green and the tile for the active connection shows e IP address The IP address that has been assigned by the service provider to this session e Transferred data For Standard data the tile shows the total amount of transmitted and received data since the connection was established e Connection duration For Streaming data the tile shows the total time the connection has been active e Bit rate For Streaming connections the tile shows the fixed bit rate for the connection 98 143082 B To start and stop data connections 13 Default data connection types Chapter 2 To get started By default the following connections are available Name Type of connection Standard data Several users can share the data connection This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet intranet access The user pays for the amount of data sent and received Streaming data The following Streaming classes are available 32 64 or 128 kbps Streaming An exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live vi
63. e you want to give access to the terminal 4 Toadd more IP addresses click Add IP address again Note 4 To be able to access the terminal you must have an active data connection After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field e For information on how to prepare the terminal for remote activation of a data connection see the next section Remote access with SMS e For information on how to access the terminal see To access the terminal from a remote location BGAN only on page 23 If Static IP is included in your airtime subscription we recommend using this static public IP address for the terminal in order to provide easy access to the terminal To use the static IP address it must be included in your airtime subscription and you must set the APN source to SIM default For details see To change the APN for a connection package on page 52 Remote access with SMS The terminal must be logged on to the satellite services to receive and accept an SMS If the SMS is considered too old or sent before the terminal has been switched on and has logged on the SMS will be ignored 1 From the Remote management page select whether you want to Enable remote activation of data sessions 2 Select whether you want an SMS confirmation for your data activation SMS UAA If you want to receive an SMS with
64. ection from the EXPLORER Connect app or from the web interface before you can access the Internet However you can enable automatic activation of a data connection See To set up the connection mode on page 47 To start and stop data connections on your EXPLORER 510 do as follows 1 On your smartphone start the EXPLORER Connect app and select Terminal access or on the connected device open your browser and type the IP address of the terminal default IP address 192 168 0 1 in the address bar to access the web interface 2 Click on the connection you want to start For details see To control data connections from web interface BGAN on page 34 Cellular connection If you are using the optional cellular connection with the EXPLORER Cellular Modem the data connection is started automatically when the cellular connection is established For details see Optional To set up cellular network for data on page 64 98 143082 B Data connection 20 Chapter 3 Operation PPPoE Point to Point Protocol over Ethernet M You cannot see in the EXPLORER Connect app nor in the web interface if a PPPoE connection is active Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 510 system Use PPPoE if you want to control your connection independently of the web interface Possible applications are e Connecting a router e Connecting broadcast equipment optionally through a PC e Establishing a Picocell fo
65. eiver is connected e Consult the dealer or an experienced radio TV technician for help NOTICE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTICE Changes or modifications made to this equipment not expressly approved by Cobham SATCOM may void the FCC authorization to operate this equipment Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law JRE and the Japanese Telecommunications Business Law ESME ERIK This device should not be modified otherwise the granted designation number will become invalid 98 143082 B Japanese Radio Law and Japanese Telecommunications Business Law Compliance 90 COBHAM Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3711A EXPLORER 510 PN 403711A TT 3682P AC DC Adapter PN 403682P FSP065 RAC Equipment Applicability The TT 3711A EXPLORER 510 is a mobile terminal that provides voice or high speed data commun
66. el ee select Battery The Battery page shows the charging status Charging or Not charging the charge level in percent and the estimated remaining usage time KEE The estimated remaining usage time can vary significantly depending on usage The remaining time will be shorter if the terminal is used a heavily more interfaces in use and more calls and data sessions active For more information on the EXPLORER 510 batteries see e Normal use of the battery on page 70 e To recharge the battery on page 70 e Accurate display of the battery capacity on page 70 98 143082 B Battery status information 38 Chapter 4 Configuration To set up the interfaces WLAN interface setup KEE The Internet settings entered in the Terminal settings page also apply for the WLAN interface See Internet and LAN connection modes on page 48 To configure the WLAN interface do as follows 1 2 98 143082 B Inthe Control panel ee click the WLAN tile To enable the WLAN interface select Enable OZA If you disable WLAN you may not be able to access the EXPLORER 510 Before disabling the WLAN interface make sure you have a working LAN connection with the USB to LAN Converter Cable You can restore the WLAN settings with the Restore button see Restore the settings of the EXPLORER 510 on page 69 Note 4 It may take some seconds to enable the interface on the WLAN tile means the interface is disabled on the WLAN ti
67. er and Internet intranet access The user pays for the amount of data sent and received Streaming data An exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection The following Streaming classes are available 32 64 or 128 Streaming You can use these connections as they are or build your own connection packages For set up of the connection packages see the section To set up your data connection packages BGAN on page 51 Status information If the window is large enough it shows a status field at the bottom of the page or in the right side of the page If not click to show the status page Click again to return to the previous page EN support 7B Stat Alerts Event Log Henke wi Local IP address 192 168 0 1 Logged in as Administrator log out Extended status Update Software Current satellite EMEA Airtime Provider Beta Test Cards Status 3D fix Reset password Diagnostics report Position N55 47 012 31 Satellites used 4 GPS FA G a About Status No data connection Status No ongoing calls COBHAM 98 143082 B Status information 35 The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 510 To open the Control panel click He from the bottom right corner
68. he handset is connected again it is automatically recognized and ready for use if enabled 98 143082 B To manage smartphones 42 Chapter 4 Configuration Support features To open the Support page select He Control panel gt Support Alerts Event Log Extended status Update Software Reset password Diagnostics report About To view the Alerts When an alert is registered the web interface shows a warning icon A in the icon bar as long as the alert is active The Alerts list only shows alerts that are currently active 1 To view the alerts click A from the icon bar at the top of the web interface or select Alerts from the Support page The Alerts page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to List of messages on page 76 To view the Event log The Event log shows events that occurred in the past and are no longer active It includes events of informational character describing normal phases of operation for the terminal and also alerts that have appeared in the Alerts list To view the event log select Event log from the Support page To create a diagnostics report The diagnostic report contains relevant information for troubleshooting When contacting your supplier for support please enclose this file To generate a diagnostic report do
69. he right side of the page If not click to show the status page Click again to return to the previous page The Status page shows information such as terminal status network status position status and ongoing communication Tracking The EXPLORER 510 can be used for tracking purposes You can set up the terminal to report its position to a server at certain time intervals To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider The EXPLORER 510 must be set up to match this server For information how to set up the EXPLORER 510 see To set up tracking on page 53 Once set up on both sides the EXPLORER 510 will send position reports to the server as specified To charge your smartphone To charge your smartphone connect it to the USB interface on the EXPLORER 510 The connector is a standard USB A connector KEE There are two levels of charge current 0 5 A or 1 0 A Use the EXPLORER Connect app or the web interface to select the charge current for your device See USB interface setup The default charge current is 1 0 A 98 143082 B Status of the EXPLORER 510 27 Chapter 4 Configuration This chapter describes how to use the web interface or the Terminal Access part of the EXPLORER Connect app to operate set up and configure your system It has the following sections e The EXPLORER Connect app e The web interface e To point the antenna BGAN
70. ication through the Inmarsat satellite service between a mobile terminal and any destination in the world The use of WLAN is controlled by a country code loaded in the terminal The Inmarsat interface to a satellite has no restriction in use See User manual for further information Declaration The safety requirement with respect to the LVD directive 2006 95 EC is met by conforming to the harmonized EU standard EN 60950 1 The protection requirement with respect to the EMC directive 2004 108 EC is met by conforming to the harmonized EU standards ETSI EN 301 489 1 ETSI EN 301 489 17 and ETSI EN 301 489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301 444 and ETSI EN 300 328 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 7 January 2015 C Paul Jona CEO m RER Thrane amp Thrane A S _ System DS EN ISO 9001 Det Norske Veritas Manes Aysuraned Demmi AN Doc no 99 144212 A Thrane amp Thrane A S trading as Cobham SATCOM Registered no DK 65 72 46 18 Registered address Lundtoftegaardsvej 93 D 2800 Kgs Lyngby Denmark www cobham com APN BGAN CE DHCP FCC GMPCS GNSS 98 143082 B Glossary Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network Broadband Global Area Netw
71. ils see the next section For details on SIP settings and how to connect your phone to the WLAN interface see To connect a phone on page 15 To manage smartphones in your EXPLORER 510 Do as follows 1 Connect your smartphone to the WLAN interface of the terminal For details see To connect a phone on page 15 In the web interface select He Control panel gt IP handsets Click the tile for the handset number you want to manage Select Enable to enable the handset Note 4 It may take some seconds to enable the handset e on the tile for your handset means the handset is disabled on the tile for your handset means the handset is enabled To change the Password simply type in the new number Set the call type for incoming calls You can select Standard voice or 3 1 kHz audio or both e If you select both the handset will react ring on incoming calls e If you select e g Standard voice the handset will only react on calls made to the Standard voice phone number Select the Preferred outgoing call type The selected type will be used by default if possible for any outgoing call from this handset Click Save In the smartphone or IP handset enter the local number and the password you just entered in the EXPLORER 510 See the documentation for your handset for details Note 4 The user name is also the local number for the handset The handset remains in the list after disconnecting When t
72. ime Provider 5 Click Save 98 143082 B To set up your data connection packages BGAN 52 Chapter 4 Configuration To set up tracking You can set up the EXPLORER 510 to report to a server at certain time intervals To set up tracking do as follows 1 From the Control panel He select Tracking Enter new values and click Save Enable tracking v Report type Compressed M Server connection Host IP address 62 242 34 187 Server port 5298 Client port 7475 Encryption key 706F656C700 APN Type SIM default User defined name Interval reports Report interval 1 lis hh mm Cancel Save COBHAM 2 To enable tracking of the EXPLORER 510 select Enable tracking 3 Select the Report type e Compressed Only latitude and longitude are reported e Extended Apart from latitude and longitude heading and altitude are also included e ECEF The same information as Extended but position and speed data are 3D ECEF coordinates 4 Under Server connection type in the following details e Host The IP address of the server that the EXPLORER 510 will report to 98 143082 B To set up tracking 53 7 Chapter 4 Configuration e Server port Port number on the server Default number is 7474 e Client port Port number on the EXPLORER 510 Default number is 7475 e Encryption key A supplied 128 bit key which must match on both the client and server side Under APN
73. inal and also alerts that have appeared in the Alerts list To view the event log in the web interface select Event log from the Support page To view extended status To see the Extended status page select He Control panel gt Support gt Extended status To view updated information on the Extended status page select the icon in the top left corner to refresh the page The Extended Status page shows IAI 2 status IMSI number and IMEI number 98 143082 B Log files 80 Chapter 5 Maintenance and troubleshooting To reset the administrator password If you have forgotten the administrator password do as follows 1 Help desk Contact your supplier for a reset code Report the serial number and IMEI number of the terminal You can find the serial number on the label on the EXPLORER 510 or under Hi Control panel gt Support gt About and the IMEI number in the web interface under Control panel gt Support gt Extended status After receiving the reset code from your supplier select Reset password from the Support page Type in the reset code obtained from your supplier and select Reset The password is disabled You now have access to all settings If you want to use a password enable the password as described in To enable the administrator password on page 55 Under Help desk you can enter the contact information you want for your EXPLORER 510 The Help desk contact information is empty by default Yo
74. iqu e ci dessus c a d 0 6 m To comply with current FCC RF Exposure limits the antenna must be installed at or exceeding the minimum safe distance shown above and in accordance with the requirements of the antenna manufacturer or supplier Radiation warning 98 143082 B WARNING Maintain a separation distance of at least 0 6 m from the A front face of the antenna to a person You as the qualified end user of this radio device must control the exposure conditions of bystanders to ensure the minimum separation distance above is maintained between the antenna and nearby persons for satisfying RF Exposure compliance The operation of this transmitter must satisfy the requirements of General Population Uncontrolled Environment Only use the terminal when persons are at least the minimum distance from the front face of the antenna About this manual About this manual Intended readers This manual is a user manual for the EXPLORER 510 The manual is intended for anyone who is using or intends to use the EXPLORER 510 No specific skills are required to operate the EXPLORER 510 However it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual and operate the EXPLORER 510 according to the guidelines in this manual Related documents Typography 98 143082 B The following documents are related to this manual and to the EXPLORER 510 system
75. isncs etna tateatetaitun eaten cut eerie 35 The Control ANd 35 nn adenin did 36 To use the logs oe el en rangen 37 Battery status information 22 38 To set up the interfaces 2 sctssnsssiessssisssnstinstuaseiritediidiarinsudsctuinisnnuedsindaditatde 39 To manage smartphones 2 0 eeecsssssssssssssssesssseesnseessssessnssseusssessssesassseseseenssee 42 Support ETAT E ESEE EASE ne ran SERENE 43 Terminal settings 5 422 nauna 46 To set up your data connection packages BGAN 2 51 To set p tracking nisiseme an 53 Advanced settings ou cccccccsssssssssssssussssesssssussssssssssssssssssssssssssssssssssssssssassssssessssssssseessen 55 Optional To set up cellular network for data cc 64 Maintenance and troubleshooting SUPPONE nta oa E N E A EAER 66 Software update ae a a e eee 67 Restore the settings of the EXPLORER 510 ssssssrssrssssrs 69 Maintenant sea E an EN ne 70 Troubleshooting 1191911111s1s1s1s11srssssresststststsstntststenentstnosnnentntnonnrnontstnonentntstntrnreontnnrnns 71 Log Files Arken E IE ars DA talaiuanaiin 80 Technical specifications General specifications oc ccssssssssssssusssssssusssssssssssssssssssssnsssssssssssssnsssessasstssen 82 Battery specifications internal battery 2 83 Interfaces specifications 0 ccccseesssssssssssssssssssssussssssssssssunssssssusssssssssssssnsssssee 83 Built in BGAN antenna 20 ccccssssssssssssesssssussssesssessessssssessussssssussssesusssseesnssssesnsst 85 AC DC a
76. le means the interface is enabled Next to Region select the region you are located in Note In some countries the use of WLAN is not allowed Before continuing make sure WLAN is allowed and licensed in the country where you intend to use it Select the Channel number used for communication on the WLAN interface Select Broadcast SSID to show your WLAN access point to other users If you clear the box your WLAN access point is hidden Type in the SSID The SSID is a max 32 character text identifying the wireless local area network All wireless devices on a WLAN must use the same SSID in order to communicate with each other The default SSID is EXPLORER510 Select the Security standard You may select one of the following encryption standards e None no encryption is applied e WEP 40 64 e WEP 104 128 e WPA TKIP e WPA2 AES selected by default Next to Key type select Hexadecimal or Text To set up the interfaces 39 Chapter 4 Configuration The encryption key must normally be a hexadecimal code However if you are using WPA TKIP or WPA2 AES encryption default you can choose to use a text string which may be easier to memorize 9 Type inthe Encryption key for the selected Security standard not applicable if security mode None The default encryption key is the serial number of the EXPLORER 510 You can find the serial number under Control panel gt Support gt About or on the label on the EXPLORER 51
77. ly upon receipt for evidence of damage during transport If the shipping carton is severely damaged or water stained request that the carrier s agent be present when opening the carton Save the carton packing material for future use power to the system if there is any sign of shipping damage to any part of the front or rear panel or the outer cover Read the safety summary at the front of this manual before installing or operating the system i WARNING To avoid electric shock do not apply After unpacking the system inspect it thoroughly for hidden damage and loose components or fittings If the contents are incomplete if there is mechanical damage or defect or if the system does not work properly notify your dealer 98 143082 B To unpack and assemble the EXPLORER 510 5 Chapter 2 To get started What s in the delivery The following items are included in the delivery e EXPLORER 510 terminal e AC DC adapter e USB to LAN Converter Cable e EXPLORER softbag e Getting started booklet The EXPLORER Connect app If you want to use your smartphone with the EXPLORER 510 install the EXPLORER Connect app which is available for iPhone at the Apple Store and for Android phones at Google Play The EXPLORER Connect app provides the following options Tile Function Satellite Phone Use your phone as a satellite phone when connected to the EXPLORER 510 For details see To connect your smartphone for making calls on page 1
78. missions You can allow or deny users access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes Study this screen thoroughly and decide to which areas of the system you want to give non administrator users access To set up the user permissions do as follows 1 2 5 Under Advanced select User permissions Under Allow users to select the settings you want to allow users to access Under Allow AT commands on select WLAN interface if you want to allow the use of AT commands AT commands are low level commands used to control modems in this case the EXPLORER 510 They are typically used during service and maintenance or when troubleshooting the terminal Under Allow user accounts select Service user account if you want to enable the use of a service user account Click Save The settings without a check mark can only be viewed but not changed by the non administrator user 98 143082 B Advanced settings 56 Chapter 4 Configuration To restore factory settings To restore the factory settings of the EXPLORER 510 do as follows 1 Under Advanced select Factory reset HESSEN All configuration will be lost and the EXPLORER 510 will return to the default configuration 2 Click OK The terminal will now reboot and start up with the factory settings To enable or disable the use of a SIM PIN To enable or disable the use of a PIN to ac
79. n ssustactianteaudlasanaleinallalanicluas 9 To ACCESS the network oe ccecsssssssssssssessssssssssssseessnssesssussssesssssssssnssssesussseeesnsssees 9 To Start and stop data connections 2 13 To make phone Calls Over BGAN wu ccscsssssssssssssussssssscsusssseesssssssssesesssssee 15 External POWE pacitan a aa buede 17 Semi fixed installation cc cssssussesssssesssseesansessssessuseeesussssssessussessusssnse 18 Chapter 3 Operation BGAN or cellular network ccccssssssssssssssussssssssssesssesssssussssssusssessussssessnssssssses 19 Connection to the EXPLORER 510 ou ccsssssscsssssccsssseesssseessussssens 19 Data connection cceseeirtttetetesteteinrtrtet bow eeanananane 20 Phone calls 2 205 oat ee ca eee 25 AlenS inanon n E E O atemtntentte 26 Status of the EXPLORER 5104s sno tomes 27 Tracking iaiia REE a SENE A A ENE AA ANAN 27 To charge your Smartphone csssssssssssssusssssssussssessssssessnssssssnssssesussssesunesseees 27 Chapter 4 Configuration 98 143082 B The EXPLORER Connect app acsisicamiiteiicaiiiaaeiiananiene 29 The web interface o n cccccsssssssssssssusssesssssseesssssnsssssssessusssssssssssssssssssssnssssessssssessssseee 29 To point the antenna BGAN oc cssssssssssssssessusssssessssssssssesssnsssssesssesnssee 32 vi Chapter 5 App A 98 143082 B Contents To enter the SIM PIN in the web interface 2 33 To control data connections from web interface BGAN 34 Status information xcnsc
80. n which is set to set up correctly for your auto activate connections Data rate reduction The bit rate of the data Move the terminal to a channel is reduced because cooler location the temperature is too high Antenna Startup temperature too low The temperature in the None If the ambient antenna is too low for the temperature is outside the system to start up specified limits the antenna may not be able to start up properly Refer to General specifications on page 82 for temperature specifications Ciphering is off The network has turned Do not transmit data that ciphering off requires ciphering 98 143082 B Troubleshooting 76 Chapter 5 Maintenance and troubleshooting Displayed text Explanation Remedy Connection closed Data or time limit exceeded The data connection is closed because a data limit defined in the web interface is exceeded The data limit may be set to avoid unintentional use of bandwidth e g if you forget to close a connection after use Restart the connection e g from the Dashboard in the web interface See To start and stop data connections BGAN on page 20 You can change the data limits in the web interface under Advanced gt Data limits Automatic activation failed Reconnecting The terminal failed to automatically activate a Standard data connection at start up even though it was configured to do so Wait for
81. nt as described in the previous sections access the terminal as described in To access the terminal using AT commands on page 23 98 143082 B Data connection 24 Chapter 3 Operation Phone calls Call types Definition The phone connection can be either a Standard voice connection or a 3 1 kHz audio connection e For outgoing calls the call type is Standard voice by default You can change the call type for your call to 3 1 kHz audio by dialling 2 before the number Example 2 004539558800 e For incoming calls you can set up in the web interface IP handset page which call types you want to receive on your smartphone or IP handset Only the call types selected for a smartphone IP handset are received By default all call types are accepted When receiving calls the mobile number determines which call type is used In your airtime subscription you have one number for 3 1 kHz audio and one number for Standard voice Remember that the call is only received on your phone if the call type used is selected for that phone called IP handset in the web interface For information on how to set up the call types in the web interface see To manage smartphones in your EXPLORER 510 on page 42 To make or receive a phone call with EXPLORER 510 Connect your smartphone or IP handset as described in To connect a phone on page 15 To make a call from the EXPLORER 510 e Tomake a call dial 00 lt country code gt lt phone number gt
82. nt green the terminal is ready for use Status indicator KEE At this point you may hear a sound from the EXPLORER 510 indicating that it is ready to be pointed towards the satellite see To access the network on page 9 If you do not want to point the antenna now just push the power button briefly to accept the current signal strength 3 To switch off hold the power button until the Status indicator flashes yellow This may take some seconds To recharge the battery of the EXPLORER 510 connect external power to the DC input see External power on page 17 98 143082 B To switch the EXPLORER 510 on or off 7 Chapter 2 To get started To connect your WLAN enabled device Do as follows 1 Check that the WLAN LED is on green or yellow meaning that WLAN is ready in your EXPLORER 510 2 Place your WLAN enabled device computer tablet or smartphone close to the EXPLORER 510 but not m in front of the BGAN antenna 3 On your device search for available WLAN networks 4 Select the EXPLORER 510 WLAN access point when it appears in your list of available wireless networks The default name is EXPLORER5 10 You may have to enter a password By default the password is the serial number of your EXPLORER 510 and the encoding type is WPA2 a You find the serial number on the label on the EXPLORER 510 Your device is now connected to the EXPLORER 510 For information on how to configure the WLAN interface in th
83. o as follows 1 Under Advanced select Tracking settings 2 Select Allow remote control of tracking 3 Click Save The EXPLORER terminal will now accept commands from the specified tracking server for example to change reporting intervals or start stop reporting Help desk Under Help desk you can enter the contact information you want for your EXPLORER 510 The Help desk contact information is empty by default You must provide the contact information e g the phone number for your Airtime Provider Do as follows 1 Inthe Advanced page select Help desk 2 Type in the contact information you want 3 select Save The Help desk information is now available from the About page he Control panel gt Support gt About 98 143082 B Advanced settings 63 Chapter 4 Configuration Optional To set up cellular network for data The EXPLORER 510 is a BGAN terminal by default However if you are within coverage of a cellular network you may want to acquire an EXPLORER Cellular Modem as an alternative to the BGAN network Note that you need a separate SIM card for the cellular network the EXPLORER 510 SIM card can only be used for the BGAN network KEE The EXPLORER 510 does not provide automatic switch over between BGAN and cellular network so you have to select the network you want to use To enable the EXPLORER 510 to use the cellular network do as follows 1 2 98 143082 B Acquire an EXPLORER Cellular Mo
84. o enable or disable the pointing sound see To enable or disable the pointing sound on page 50 To repoint the antenna You may need to point the antenna again later e g if the terminal has been moved or the signal is blocked To start the pointing process again do as follows 1 From the EXPLORER Connect app select Pointing 2 Go through the pointing process as described in the previous section To access the network on page 9 The registration procedure BGAN If you have connected a computer and accessed the web interface you can see the progress in the status field as follows e Searching The EXPLORER 510 searches for the network operator Note that the search procedure can be very short so you may not see this text e Registering The EXPLORER 510 is registering itself on the network If the position has not yet been acquired at this point the status field may show No position e Ready or other status information Ready means the EXPLORER 510 is registered on the network and is ready to go online If there is any other status information to show e g if a call or data session is active or there is a warning the status field will show that instead To be able to make a data connection you must first activate the connection See To start and stop data connections on page 13 Do you need a PIN D You may need a SIM PIN for your terminal to access the network If you are asked for a PIN and you select Cancel
85. of the web interface Chapter 4 Configuration WLAN IP handsets Point now Port forwarding Battery Support Control panel USB Logs Terminal settings Tracking Advanced COBHAM 98 143082 B The Control panel 36 Chapter 4 Configuration To use the logs To access the logs To access the Logs select he and select Logs from the menu The Logs page contains Call log A list of all incoming outgoing and missed calls since the log was last cleared Data log A list of all data sessions since the log was last cleared Total counters Totals for each type of service since the log was last cleared Date and time is the international UTC time received from the satellite Call log The Call log shows Outgoing calls shows the start time receiving end phone number duration type Standard voice or 3 1 kHz audio and if Call charges have been entered estimated charge of each outgoing call Received calls shows the start time calling phone number duration and type Standard voice or 3 1 kHz audio of each incoming call Missed calls shows the start time calling phone number and type Standard voice or 3 1 kHz audio of each incoming call that was not received The Call log also shows the termination cause of each call You can clear the Call log under Control Panel Te gt Advanced gt Clear logs requires Administrator password Data log The Data log shows Stan
86. ollows 1 Under Advanced click Reset total counters 2 Click OK This will reset the counters under Control panel gt Logs gt Total counters 98 143082 B Advanced settings 60 Chapter 4 Configuration Remote management You can set up the terminal so that it can be controlled from a remote location To set up the terminal for remote management select Advanced gt Remote management from the Control panel amp Remote management COBHAM k 9 R 100 98 143082 B Enter new values and click Save Remote access with IP Enable access to web server O Incoming port for web server Gr Enable access to AT commands Incoming port for AT commands 10 0 0 1 Add IP address Trusted IP addresses Remote access with SMS Enable remote activation of data sessions Send SMS confirmation VOO Enable access to AT commands Password 2343 765476576576 Add phone numbe Cancel Save Trusted phone numbers Advanced settings Y 61 Chapter 4 Configuration Remote access with IP 1 From the Remote management page select Enable access to web server and or Enable access to AT commands 2 Type in the Incoming port numbers to use for the web server and for AT commands The default port numbers are e web server 80 e AT commands 5454 gt The port number must be available at your service provider 3 Under Trusted IP addresses click Add IP address and type in the IP address of the devic
87. on the relevant page Otherwise it will start up on the dashboard For more information on the web interface see The web interface on page 29 To access the network BGAN or cellular network The EXPLORER 510 is a BGAN terminal However you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 510 making it possible to use the cellular network when it is available See Optional To set up cellular network for data on page 64 If you are going to use the BGAN network you must first point the antenna in the direction of the satellite and find the best possible signal strength See the next sections for details 98 143082 B To access the web interface 9 Chapter 2 To get started Pointing BGAN You can choose to cancel pointing from the pointing page in the EXPLORER Connect app or the web interface In this case you cannot communicate on the BGAN network but you can access all terminal settings Before pointing the antenna you can use the coverage map below to find your approximate location in relation to the satellites The Inmarsat satellites are positioned above the equator at the centre of each footprint 98 143082 B To access the network 10 Chapter 2 To get started To point the antenna To obtain optimum bandwidth and operating time on the BGAN network adjust the position of the EXPLORER 510 with great precision Do as follows 1 Find the approximate direction
88. ork A satellite network based on geostationary satellites delivering broadband data and telephony to virtually any part of the earth with full UMTS 3G compatibility BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Conformit Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network Federal Communications Commission An independent agency of the United States government created by Congressional statute to regulate interstate communications by radio television wire satellite and cable in all 50 states the District of Columbia and U S territories The FCC works towards six goals in the areas of broadband competition the spectrum the media public safety and homeland security Global Mobile Personal Communications Services Global Navigation Satellite System A navigation satellite system using the GPS GLONASS Galileo or Beidou system 92 ICMP IMSI IMSO LAN LED NAT PBX PIN PPPOE 98 143082 B Glossary Industry Canada French Industrie Canada is the department of the Government of Can
89. p the terminal For details see To switch the EXPLORER 510 on or off on page 7 2 Connect your computer to the terminal 3 Open your browser and enter the IP address of the terminal in the address bar The default IP address of the terminal is 192 168 0 1 gt Some parts of the web interface may not be accessible if the user permissions are limited For information on how to set up user permissions see To set up user permissions on page 56 98 143082 B The EXPLORER Connect app 29 Chapter 4 Configuration To change the language When you have access to the web interface if you want to display a different language than English do as follows 1 2 3 Select the Control panel Hi in the top right corner Select Terminal settings At Language select a language from the drop down list and click Save You can change the language to French German Russian Spanish Chinese or Japanese Overview of the web interface When the web interface opens the title bar shows the name of the product The example below shows the Support page Title bar with name and icon of current page on opening page the name of the product Stal d Wi in us Loc ess 92 168 0 1 og Admin Dog out Satellite Information Breadcrumbs Extended status Update Software Current satellite EMEA Airtime Provider Beta Test Card Contents section Icon bar 4 Status section Alerts Event Log Reset password Diagnostics report
90. pare the USB stick on page 67 Push the restore button while powering on the EXPLORER 510 See Restore the settings of the EXPLORER 510 on page 69 The EXPLORER 510 powers up and the two LEDs are flashing blue Insert the USB memory stick with the new software into the EXPLORER 510 USB connector on the front The EXPLORER 510 reads the software image from the USB memory stick and starts the software update process The EXPLORER 510 reboots and when it is powered up the Status LED flashes blue to indicate that the software update process is ongoing Wait for the status LED to become steady green to indicate the software update process is completed Remove the USB memory stick Switch the EXPLORER 510 off and on again Software update 68 Chapter 5 Maintenance and troubleshooting Restore the settings of the EXPLORER 510 The EXPLORER 510 has a restore button that has three functions To restore all settings to factory settings to restore WLAN settings only or to put the EXPLORER 510 into safe mode for recovery software upload Action Function Push and hold the Restore WLAN settings are restored to default button for 2 10 seconds The WLAN LED lights yellow Default WLAN settings e Broadcast SSID is EXPLORER510 e Encryption standard is WPA2 AES e Encryption key is the serial number of the EXPLORER 510 e Region is Other i e the most restrictive setting Push and hold the restore The EXPLORER 510 restores facto
91. pendix A Technical specifications Built in BGAN antenna Item Specification Type Directional patch array manually adjustable Polarization RHCP Right hand circular polarization for both tx and rx Frequencies Inmarsat I 4 Transmit Receive Inmarsat Alphasat EMEA 1626 5 MHz 1660 5 MHz 1525 MHz 1559 MHz Extended L band XL Transmit 1626 5 MHz 1660 5 MHz and 1668 MHz 1675 MHz Receive 1518 MHz 1559 MHz GNSS GPS GLONASS Beidou 2 Compass EIRP Nominal 15 1 dBW 1dB Class 2 Gain 11 dBi a Only available within Alphasat coverage EMEA See Inmarsat Alphasat coverage on page 88 AC DC adapter Item Specification AC input range 100 to 240 VAC 47 to 63 Hz 50 W DC output 19 VDC 98 143082 B Built in BGAN antenna 85 Appendix A Technical specifications Outline drawing HEE ID PURER VY 202 i Ont 51 75 oh HH MHT Vy 98 143082 B Outline drawing 86 SE SASS Lc g el IN Appendix A Technical specifications Satellite coverag
92. r locally to the terminal and start the web interface The external IP address of the terminal is shown in the Dashboard in the tile with the connection you started in the previous step This is the IP address you must use afterwards to access the terminal public IP address for the terminal in order to provide easy access to the terminal To use the static IP address you must set the APN source to SIM default For details see To change the APN for a connection package on page 52 KER If Static IP is included in your airtime subscription we recommend using this static 98 143082 B Data connection 23 Chapter 3 Operation To activate a data connection with an SMS To be able to activate a data connection on the terminal from a remote location the terminal must be set up as described in Remote access with SMS on page 62 Send an SMS to the mobile number of the terminal The text in the activation SMS must have the following format for activating and deactivating a connection e ACTIVATE lt name of network user group gt lt name of profile gt lt password gt e DEACTIVATE lt name of network user group gt lt name of profile gt lt password gt e lt name of network user group gt default group e lt name of profile gt standard presently only standard is supported e lt password gt Defined in the web interface under Advanced gt Remote management Example To activate a connection for remote management with the standar
93. r the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively Applications Handling connection Assigning connection BGAN for PPPoE to the BGAN terminal PDP context to go out nework on the BGAN network ae PPPoE Router connection gt PPPoE B eo connection PC and or broadcast equipment Sik PDP Context and or broadcast equipmen connection i ontex ye gt BGAN terminal a m Built in 9 P web ma interface ee x User 1 User Q 2 IP Handset 98 143082 B Data connection 21 Chapter 3 Operation To configure the connected equipment for PPPoE How to configure your equipment depends on the type of equipment Refer to the user documentation of the equipment As a minimum you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal e User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider To request a static IP if subscribed to from the Access Point you must type in the user name and password from your airtime subscription Note for MAC OS User name and password are required Use user name void and password void This works for some ISPs Contact your airtime p
94. rovider for further information e For setups that have a check box for Enable LCP extensions deselect this No further configuration is needed to make a Standard IP data connection to the Internet See the table below for information on how to configure specific services for your PPPoE connection If you need a certain service for example a Streaming class you must type in a specified text string when asked for a service name The following table shows the service names supported by the terminal Text to type in the Service Function Name field Blank Initiates a Primary Standard Data connection default XBB BACKGROUND Initiates a Primary Standard Data connection same as blank XBB STREAM32K Initiates a Primary Streaming 32 kbps connection XBB STREAM64K Initiates a Primary Streaming 64 kbps connection XBB STREAM 128K Initiates a Primary Streaming 128 kbps connection XBB lt AT String gt This allows the PPPoE clients to enter a full AT context activation string Examples XBB AT CGDCONT 1 ip bgan inmarsat com XBB AT CGEQREO 1 1 64 64 64 64 98 143082 B Data connection 22 Chapter 3 Operation To access the terminal using AT commands 1 Connect your computer to the EXPLORER 510 terminal You may connect directly to the terminal or use a remote connection as described in the next sections On the connected computer start a Telnet session Select TCP IP and type in the IP a
95. ry button for gt 10 seconds settings and reboots the system All changes to the configuration are lost While the EXPLORER 510 is The EXPLORER 510 enters safe mode booting push and hold the Both LEDs are flashing blue restore button In safe mode the EXPLORER 510 is ready for a recovery software upload see Recovery software update on page 68 The restore button is located inside the small hole next to the SIM slot Restore button Do as follows s Loosen the two screws holding the SIM cover 2 Lift the cover 3 Use a pointed device to push the restore button 4 Close the cover and tighten the two screws carefully This is important in order to maintain the IP grade of the EXPLORER 510 98 143082 B Restore the settings of the EXPLORER 510 69 Chapter 5 Maintenance and troubleshooting Maintenance Normal use of the battery It is recommended not to partially charge discharge the battery several times in a row Partial charging discharging affects the accuracy of the capacity measurement Never leave the EXPLORER 510 fully discharged for a longer period of time If the EXPLORER 510 is not to be used for a shorter period of time 1 month charge the battery to minimum 20 to 30 If the EXPLORER 510 is stored for more than a month charge the battery to 50 For battery specifications see Battery specifications internal battery on page 83 To recharge the battery To recharge the battery connec
96. s on Garder a l cart de l avant de l antenne Le pr sent appareil met des radiofr quences lors de son utilisation Afin d viter tout risque pour la sant une distance minimale de 60 cm est n cessaire entre l utilisateur et l avant de l EXPLORER 510 Only use approved batteries from Cobham SATCOM Use of non approved batteries may result in explosion fire electrical shock or injury Observe marked areas Under extreme heat conditions do not touch areas of the EXPLORER 510 that are marked with this symbol as it may result in injury 98 143082 B iii Antenna safety instructions Antenna safety instructions Antenna gain Use only manufacturer supplied antennas Antenna minimum safe distance 0 6 m Directional with maximum gain of 11 dBi with reference to isotropic The Federal Communications Commission has adopted a safety standard for human exposure to RF Radio Frequency energy which is below the OSHA Occupational Safety and Health Act limits Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission no person or persons can come closer than the above indicated minimum safe distance to the front face of the antenna i e 0 6 M L antenne fournie par le fabricant doit tre plac e de telle sorte que durant les transmissions radio personne ni aucun groupe de personnes ne puisse s approcher a une distance inf rieur a la distance de s curit minimal ind
97. se numbers for the EXPLORER 510 Number Function 0 followed by one of the numbers Local call to one smartphone or IP handset 501 516 and off hook key 0900 followed by off hook key Local call broadcast to all connected phones Apart from the numbers above the EXPLORER 510 uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard voice e 2 before the phone number will force the connection to use 3 1 kHz audio e 31 before the phone number will hide the callers phone number to the recipient e 31 before the phone number will show the callers phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number Alerts When an alert is registered the Aral Access part of the EXPLORER Connect app and the web interface show a warning icon in the icon bar as long as the alert is active The Alerts list only shows alerts that are currently active To view the Alerts list click A from the icon bar at the top of the page or select Alerts from the Support page For more information on the event messages refer to List of messages on page 76 98 143082 B Alerts 26 Chapter 3 Operation Status of the EXPLORER 510 e EXPLORER Connect app Select Dashboard to see status information e Web interface If the screen for the web interface is large enough it shows a status field at the bottom of the page or in t
98. see detailed battery status D Battery level ry Battery charging all Signal level of the external network BGAN or cellular If EXPLORER Cellular Modem is connected click to select the network to use BGAN or EXPLORER Cellular Modem F WLAN interface Bright when WLAN is enabled greyed when it is disabled Click to access WLAN settings Help Click to get context sensitive help for the current page He Control panel Click to access the settings H Startup page where you can start and stop data connections Click to go to the startup page e Status If the screen is not large enough to show the status field this icon appears at the bottom of the page Click the icon to see status of the terminal and satellite connection Click again to go exit the status page A An alert is active Click the icon to see a list of active alerts Note that this icon will remain in the icon bar as long as the alert is still active To navigate the web interface e To access status and settings tap or click the relevant icon in the icon bar or select eo to access the Control panel The status or settings are displayed in the contents section e To see your current location and to move back through the Control Panel menu use the breadcrumbs just below the icon bar e To scroll through longer pages use the scroll bar or swipe e To refresh the current page press Ctrl F5 PC or Apple R Apple or Cmd
99. sked for a PIN you can use the web interface as normal but you will not be able to access the network to make calls or data sessions Only emergency calls will be possible and only if the network allows it To enter the PIN later after cancelling the first time do as follows 1 From the icon bar at the top click A The Alerts list opens 2 Click Resolve next to Enter PIN for BGAN or Enter PIN for cellular modem 3 Type in your PIN and click OK 98 143082 B To enter the SIM PIN in the web interface 33 Chapter 4 Configuration To control data connections from web interface BGAN The startup page of the web interface is used to start and stop data connections and to set up the data connections If you are using the EXPLORER Cellular Modem instead of the BGAN network see Optional To set up cellular network for data on page 64 To start and stop data connections By default you must activate your data connection from the EXPLORER Connect app or from the web interface before you can access the Internet However you can enable automatic activation of a data Connection See step 4 on page 49 KEE The icons for starting and stopping connections are only displayed if the terminal is ready and registered on the BGAN network Otherwise you cannot start data connections To start and stop data connections on your EXPLORER 510 do as follows 1 Inthe opening page locate the connection package you want to start 7
100. smartphone from closing the WLAN connection when not in use This is necessary in order to be able to receive calls on your smartphone You should now be ready to make and receive calls over BGAN For details on initial setup of your smartphone and the EXPLORER 510 see First time SIP setup on page 16 e The documentation for your handset e First time SIP setup on page 16 e To manage smartphones on page 42 98 143082 B To make phone calls over BGAN k Settings T Terminal Address Domain 192 168 0 1 SIP Settings User Name o Password i Enable Reception of Incoming Calls O Enable Vibrator at ringing Enable Log O oOCOGHAM 1 on Chapter 2 To get started First time SIP setup If you do not have the EXPLORER Connect app and it is the first time you connect your phone to the EXPLORER 510 for making calls you must first set up the SIP server details in your phone For information how see the user documentation for your phone and for the SIP application You may be asked to enter some of the following details e SIP server address and port Default address 192 168 0 1 Port 5060 e User name Local number in EXPLORER 510 0501 to 0516 e Password Default same as user name e Codec priority Highest priority codec type G 711 The user name and password must match the IP handset settings in the EXPLORER 510 See To manage smartphones on page 42 To make a call To make a c
101. standard camera tripods Do as follows 1 2 3 Mount the EXPLORER 510 on a tripod using a 1 4 20 UNC bolt or thumb screw The bolt or thumb screw must penetrate maximum 7 mm into the thread in the EXPLORER 510 Start up the EXPLORER 510 and point the antenna as described in Pointing BGAN on page 10 When you have accepted the signal strength fasten the EXPLORER 510 in the pointed position KEE Once the EXPLORER 510 is pointed you can set it up to automatically register on the 98 143082 B BGAN network at power up This way you can avoid going through the pointing procedure every time you start up See Pointing at start up on page 47 Semi fixed installation 18 Chapter 3 Operation This chapter describes daily use and basic setup For information on configuration see Configuration on page 28 This chapter describes e BGAN or cellular network e Connection to the EXPLORER 510 e Data connection e Phone calls e Alerts e Status of the EXPLORER 510 e Tracking BGAN or cellular network The EXPLORER 510 is a BGAN terminal However you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 510 making it possible to use the cellular network when it is available See Optional To set up cellular network for data on page 64 Connection to the EXPLORER 510 WLAN is the primary interface on the EXPLORER 510 for connecting computers smartphones or table
102. t external power to the DC input of the EXPLORER 510 For details on how to apply external power see External power on page 17 Accurate display of the battery capacity To ensure accurate display of the battery capacity you can run a learning cycle at first time use The learning cycle must be performed between 20 C and 30 C Do as follows 1 Fully charge the battery 2 Remove external power and fully discharge the battery Use the EXPLORER 510 and or leave it on until it turns off automatically This way the EXPLORER 510 learns the complete capacity of the battery Note that it may take several hours to discharge the battery if it is not in use 3 Recharge the battery Disposal of the EXPLORER 510 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use 98 143082 B Maintenance 70 Chapter 5 Maintenance and troubleshooting Troubleshooting Troubleshooting guide Problem Possible
103. the antenna 12 report diagnostics 43 80 98 143082 B Index restore factory settings 57 rights for users in web interface 56 router mode 49 S safety summary iii save configuration 58 semi fixed installation 18 settings in web interface 36 limit access 56 restore 57 SIM card insert 6 remove 7 short description 4 SIP settings 16 smartphone charge via USB 27 connect for calls 15 SIP settings 16 SMS activate data connection 24 software recovery 68 update with USB 67 update with web interface 44 67 sound during pointing 11 Standard data definition 20 Status view in web interface 35 Status of satellite connection 80 status of satellite connection 44 Streaming data definition 20 T tablet charge via USB 27 total usage 38 tracking the terminal 27 setup in web interface 53 troubleshooting 71 troubleshooting guide 71 typography used in this manual v 97 U update software 44 67 USB 67 usage calls and data 38 USB charge smartphone or tablet 27 configure 41 connector 84 update software 67 user permissions setting up in web interface 56 W warning messages 26 43 warranty 66 web interface accessing 29 change language 50 definition 29 navigating 31 what s in the delivery 6 WLAN automatic activation of 49 configure 39 98 143082 B Index 98 98 143082 A COBH www cobham com satcom
104. the problem persists Antenna could not enter main application mode Antenna failed to start up normally Reboot the terminal Contact your distributor if the problem persists 98 143082 B Troubleshooting 79 Chapter 5 Maintenance and troubleshooting Log files To create a diagnostics report The diagnostic report contains relevant information for troubleshooting When contacting your distributor for support please enclose this file To generate a diagnostic report do as follows 1 Select Terminal access from the EXPLORER Connect app or access the web interface 2 Select He Control panel at the bottom of the page 3 Select Support 4 From the Support page select Diagnostics report 5 Select Generate report HEE It may take a few minutes to generate the report 6 Select Download report 7 Choose a location for the file and save it Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 510 including date and time phone numbers duration amount of data transferred etc Date and time is UTC time received from the satellite To see the log in the web interface select He Control panel gt Logs See To use the logs on page 37 Event log The Event log shows events that occurred in the past and are no longer active It includes events of informational character describing normal phases of operation for the term
105. ts For information on how to connect see To connect your WLAN enabled device on page 8 If you need to connect your device with a LAN cable you can use the USB to LAN Converter Cable delivered with the EXPLORER 510 and connect that to the USB interface of the EXPLORER 510 98 143082 B BGAN or cellular network 19 Chapter 3 Operation Data connection Router function The terminal has a router function which routes traffic between the local network connected to the terminal and the BGAN network connection The router contains NAT Network Address Translation which allows sharing of a public IP address between a number of local network users Standard or Streaming data The BGAN network supports different classes of data connection to the Internet The main classes are Standard data and Streaming data e Using a Standard data connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming data connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge To start and stop data connections BGAN By default you must activate your data conn
106. u must provide the contact information e g the phone number for your Airtime Provider under Advanced gt Help desk For details on how to enter the information see Help desk on page 63 The Help desk information is then available from the About page he Control panel gt Support gt About 98 143082 B Log files 81 Appendix A Technical specifications General specifications Item Specification Type EXPLORER 510 BGAN Class 2 terminal Max IP data rate Rx Tx Streaming data 464 kbps 464 kbps simultaneously 32 64 and 128 kbps Voice Standard voice 4 kbps Premium voice 3 1 kHz audio 64 kbps Physical dimensions Weight 202 x 202 x 51 8 mm 7 8 x 7 8 x 1 6 inches 1 4 kg 3 1 Ibs incl battery Operating temperature Powered by external DC fully charged battery DC operated and charging the battery Powered from battery discharging Storage temperature 25 to 55 C 0 to 45 C 10 to 45 C in Japan 20 to 55 C 1 year at 20 to 20 C 3 months at 20 to 45 C 1 month at 20 to 60 C Water amp Dust Supported web browsers these have been tested Others may be supported IP66 Safari 5 1 7 and above Internet Explorer 9 0 and above Google Chrome 23 and above Mozilla Firefox 16 and above Approvals CE FCC IC Inmarsat Class 2 Approval a Performance depends on a wide range of factors and actual usage 98 143082 B
107. wnload the software from the Self Service Centre at cobham com select SATCOM gt Service and Support gt AVIATOR EXPLORER SAILOR Service and Support and then 24 7 Self Service Centre Technical Downloads Locate the EXPLORER 510 software 98 143082 B Software update 67 3 4 Chapter 5 Maintenance and troubleshooting Rename the file name to tt371 1a tiif Remove the USB memory stick from the computer To upload the software to the EXPLORER 510 Note 4 The USB interface must be enabled in the EXPLORER 510 default enabled See USB 2 interface setup on page 41 for details on how to enable the USB interface Insert the USB memory stick with the new software into the EXPLORER 510 USB connector The EXPLORER 510 reads the software image from the USB memory stick and starts the software update process The Status LED flashes blue to indicate that the software update process is ongoing When the software update is completed the EXPLORER 510 reboots Wait for the status LED to become green to indicate the software update process is completed Remove the USB memory stick Recovery software update If the EXPLORER 510 becomes inoperative a recovery software update may bring it back into an operational state The recovery software update will reset your EXPLORER 510 configuration to factory default To make a recovery software update do as follows 98 143082 B Prepare the USB stick as described in To pre
108. you cannot communicate on the network but you can access all settings To be able to enter a SIM PIN you must enter the Terminal Access page in the EXPLORER Connect app or access the built in web interface For details see To enter the SIM PIN in the web interface on page 33 98 143082 B To access the network 12 Chapter 2 To get started To start and stop data connections By default you must activate your data connection from the EXPLORER Connect app or from the web interface before you can access the Internet However you can enable automatic activation of a data connection See To set up the connection mode on page 47 To start and stop data connections on your EXPLORER 510 do as follows 1 On your smartphone start the EXPLORER Connect app and select Terminal access or on the connected device open your browser and type the IP address of the terminal default IP address 192 168 0 1 in the address bar to access the web interface 2 Locate the connection package you want to start KE The icons for starting and stopping connections are only displayed if the terminal is ready and registered on the network Otherwise you cannot start data connections i EXPLORER 510 Standard data 32 Streaming 64 Streaming 128 Streaming New connection package 3 Click amp to start the connection KEE Once a Streaming connection is started the connection will run until you stop it You will be charged for the tim

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