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Collections Transactions User Manual

1. Field Description Field Name Description Account Number Mandatory Pick List Select the account number of the customer whose asset is repossessed from the pick list Collateral Code Mandatory Pick List Select the code of the collateral attached on the account from the pick list The collateral name is populated in the corresponding field Warehouse Display This field displays the warehouse number where the asset is kept Column Name Description Quotation Details ORACLE Column Name Description Sr No Display This column displays the serial number of the quotation details This is auto generated by the system Date Mandatory dd mm yyyy Type the date on which the auctioning of the asset was done Buyer Mandatory Alphanumeric 256 Type the buyer name who has bid for the auctioned asset Phone No Mandatory Numeric 45 Type the contact number of the buyer who has bid for the auctioned asset Bid Amount Mandatory Numeric 15 Sale Amount Notes Select Type the bid amount given by the buyer who has bid for the auctioned asset Mandatory Numeric 22 Type the actual amount for which asset will be sold to the buyer Optional Alphanumeric 4000 Type the notes entered during auctioning Optional Check Box Select the check box to select a buyer from the list of buyers 3 Select the account number of the customer whose asset will be repossessed from the pick
2. Multiple A c s Account Details Dema Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Collateral ID Collateral Code Collateral Desc Type Share Share Value __ Collateral Yalue Priority J I I J I Details Collateral ID Collateral Code Collateral Currency Home Branch Document Code Non Standard Coll Non Standard Collateral Automobile Coll Description 1 Financial Securities Description 2 Property Coll Coll Header Coll Valuation Data Account Insurance Coll Deeds Guarantee Follow Up Field Description Field Name Description Collateral ID Display This field displays the collateral ID It is the unique identification number assigned to a security Collateral Code Display This field displays the collateral code ORACLE Field Name Collateral Desc Type Share Share Value Collateral Value Priority Details Collateral ID Collateral Code Collateral Currency Home Branch Document Code Non Standard Coll Non Standard Collateral Description 1 Description 2 Automobile Coll Description Display This field displays the collateral description Display This field displays the collateral type Display This field displays the share percentage Display This field displays the share value
3. 099954 2000080 Raj 39 CC Q1 FIRST QUEUE 0 30 NEW 10397 0999542000095 amol39 7 k kul oi FIRST QUEUE 0 30 NEW 65713 R fa fe 0999543000003 C1T7 20 1 1C1 C C Q1 FIRST QUEUE 0 30 new 101810 f 0999543000005 CIT7 20 2 3C1 C C foi FIRST QUEUE 0 30 NEW 10181 R te 0999543000012 Raj 180 CC Q1 FIRST QUEUE 0 30 NEW 10247 0999543000018 Raj 186 C C Ri FIRST QUEUE 0 30 NEW 10247 0999543000020 Raj 188 CC Q1 FIRST QUEUE 0 30 NEW 10247 e 0999543000032 Raj 211 CC Q1 FIRST QUEUE 0 30 NEW 49661 b I 10999543000033 Raj 212 C C foi FIRST QUEUE 0 30 NEW 46588 09995430000632 Raj 1072 C C fot FIRST QUEUE 0 30 NEW 20487 a nagaeaannnnsne loner ne fad Frost Anene dnan mew Raay B A l R i E I F Field Description Field Name Description Select All Optional Check Box Select the Select All check box to select all the accounts in the list of collector accounts for follow up Column Name Description Account No Display This column displays the account number of the customer Name Display This column displays the name of the customer Queue Code Display This column displays the name and code of the queue to which the account belongs State Display This column displays the state in which the account is currently lying ORACLE Column Name Total Overdue Amount Last Action Code Last Action Date Last Result Code Last Resu
4. ORACLE Column Name Overdue Days Installment Amount Total Overdue Amount Branch Product Account Balance Cycle String Delinquency String For Last 12 Months Account Details Description Display This column displays the over due days It is the number of overdue days for each account Display This column displays the installment amount It displays the installment amount for each account Display This column displays the total overdue amount It displays the total overdue amount for each account Display This column displays the branch of the account Display This column displays the type of the product Display This column displays the balance on the account Display This column displays the cycle string This is the number of times an account falls in the cycle 0 30 31 60 Display This column displays the delinquency string Delinquency string for the last 12 months will display whether any installment was overdue that month value will be 0 if not overdue 1 overdue Account details tab displays the account details of the delinquent customer Information available in this section is displayed from the host system and is non editable in collections This information is used by collectors while they take follow up actions ORACLE Followup By Collector Filter EJ Phone R 23031389 Phone o Mobile No 9849016256 Collec
5. 600126 B aNuPAMA Workflow WK1 WORKFLOW_1 State NEW New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Installment Principal Interest Installment Charges Outstanding Dat Amount Amount Outstanding Outstanding Principal J I J I I I I Stage No Installment No Days Follow up ox Close Field Description Column Name Description Stage No Display This column displays the stage number If the loan amount is big then the loan is disbursed in various stages Each stage of disbursement has unique stage number Installment No Display This column displays the installment number The repayment of loan is divided into number of installments Each installment has a installment number Installment Date Display This column displays the date on which the installments for the loan is paid Principal Amount Display This column displays the principal amount Principal amount is the total amount of the loan Interest is not included in the principal amount ORACLE Column Name Interest Amount Installment Outstanding Charges Description Display
6. Display This column displays the number of times an account falls in the cycle 0 30 31 60 etc Display This column displays the delinquency string Delinquency string for the last 12 months will display whether any installment was overdue that month value will be 0 if not overdue 1 overdue Display This column displays the plan ID Account details tab displays the account details of the delinquent customer Information available in this section is displayed from the host system and is non editable in collections This information is used by collectors while they take follow up actions ORACLE Authorize By Supervisor ey No of A C s Pending for Authorization Account No Customer Id Address State ma Collector 06001265650010 Status Regular Supervisor 600126 B ANUPAMA Workflow 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue MAHARASHTRA Zip 400063 Excp Collector Phone R 23394819 Phone 0 Mobile No 9986202432 TCOLL1999 TCOLL1999 SQTP11999 TQTP11 SUPER WK1 WORKFLOW _1 State NEw New Q3 QUEVE_3 Special Code f f i 1 Multiple a c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Product Details Fin
7. Name of Custodian Date Deeds Sent Expected Return Date Deed Details Registering Authority Guarantee Guarantor From Date To Date Status Description Display This field displays the manual Display This field displays the premium billing account Display This field displays the percentage Display This field displays the insurance premium amount Display This field displays the status of deeds Display This field displays the name of custodian Display This field displays the date on which the deeds were sent Display This field displays the expected return date Display This field displays the deed details Display This field displays the registering authority Display This field displays the name of the guarantor of the collateral ID Display This field displays the date from which the guarantee is applicable for the collateral Display This field displays the date till which the guarantee is applicable for the collateral Display This field displays the status of the guarantor ORACLE Field Name Description Comments Display This field displays the comments if any Inst Details Installment tab displays the details of the installment like installment schedule Principal amount interest amount etc Followup By Collector Filter len Go Q Phone R 23031389 Phone 0 Mobile No 9849016256 Collec
8. Engine Registration Model Name This field displays the collateral ID Display This field displays the collateral code Display This field displays the collateral currency Display This field displays the home branch Display This field displays the document code Display This field displays the non standard collateral Display This field displays the primary description Display This field displays the secondary description Display This field displays the chasis number Chasis is a framework of an automobile Display This field displays the engine number Display This field displays the registration number Display This field displays the model name ORACLE Field Name Mfg Year Month YYYYMM Description 1 Description 2 Financial Securities Financial Security Code Financial Security Currency Number of Units Total Value of Securities Series Number 1 Series Number 2 Property Coll Location Cost Price Area Unit Total Area Type of Property Description Display This field displays the manufacturing year and month of the automobile Display This field displays the primary description Display This field displays the secondary description Display This field displays the financial security code Display This field displays the financial security currency Display This field displays the number of units Dis
9. QUEVE17 queue 32 MEIE 4 Click the Ok button 5 The system displays the message Record successfully added Click Ok to continue Click the OK button ORACLE
10. R Phone O Mobile No Email ID Collateral Details Display This field displays the third line of the permanent address of the customer Display This field displays the city name Display This field displays the state name Display This field displays the zip code Display This field displays the residence phone number of the borrower Display This field displays the office phone number of the borrower Display This field displays the mobile phone number of the borrower Display This field displays the e mail ID of the borrower Asset detail is the detail description of the assets of the customer These details are available in collection only if the asset details are captured at the time of Loan Application Processing in FCR ORACLE Authorize By Supervisor ea J Q Phone R 23394819 Phone 0 Mobile No 9986202432 No of A C s Pending for Authorization 2 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B ANUPAMA Workflow WK1 WORKFLOW _1 State new Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log P
11. list 4 Select the collateral code from the pick list 5 The list of buyers who have bid for the asset are displayed 6 Select the check box to select a buyer from the list of buyers Collateral Disposition ORACLE Account Number bee Collateral Code i JE Warehouse Quotation Details ok close Clear 7 Click the Ok button 8 The system displays the message Record modified successfully Click Ok to continue Click the Ok button ORACLE Customer Sticky Notes CLN70 Customer Sticky Notes Users can add special notes to the customer These notes are displayed each time the account of the customer is displayed for follow up Using this option you can add these notes to the selected customer Only one note may be added at a time You can also view the existing notes in a grid Definition Prerequisites e Customer to have accounts Modes Available Not Applicable To add a sticky note 1 Type the fast path CLN70 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Customer Sticky Notes gt Customer Sticky Notes 2 The system displays the Customer Sticky Notes screen Customer Sticky Notes ORACLE Sticky Notes Search Criteria Customer Short Name Search String Cust ID ji Note a Notes History L o cise _clear_ Fiel
12. EURO 30 ACT 50307 40 ojalojojol0 0 00 0 0 00 0 00 999 Head Office COLL 3 TL SEC COLL HALF YRL 0 00 21 0 0 00 0 00 999 Head Office COLL 3 TL SEC COLL HALF YRL 105261 60 00 0 0 00 0 00 999 Head Office COLL 8 TL SEC COLL HALF YRL 0 00 b fo o0 o oo o99 Head Office RL SEC COLL HALF YRLY REVIE 216166 80 01010101010 oioioioiolooioioioioio 1265770020 0 00 o o oo o oo 999 Head Office RL 5EC COLL HALF YRLY REVIE 109374 90 olo ol0 0 0 foiolololojololojolooo Field Description Column Name Description Select Optional Check Box Select the check box to follow up the account Account No Display This column displays the account number of the customer Loan Amount Display This column displays the loan amount disbursed for each account Overdue Days Display This column displays the overdue days for each account ORACLE Column Name Description Installment Display Amount Total Overdue Amount Branch Product Account Balance Cycle String Delinquency String For Last 12 Months Plan ID Account Details This column displays the installment amount for each account Display This column displays the total overdue amount for each account Display This column displays the branch of the account Display This column displays the type of the product Display This column displays the balance on the account
13. Field Name Description From Queue Mandatory Pick List Select the queue from which cases are to be reallocated from the pick list From Collector Mandatory Pick List Select the collector to reallocate the cases opened by him from the pick list ORACLE Field Name Description From Collector Mandatory Pick List Group Select the group of the collector whose cases have to be reallocated from the pick list Open Cases Display This field displays the total open cases of the chosen collector To Collector Mandatory Pick List Select the collector to reallocate the cases to him from the pick list To Collector Group Mandatory Pick List Select the group of the collector to whom the cases have to be reallocated from the pick list of Cases to be Mandatory Numeric Three Reallocated Type the actual number of cases to be reallocated to the new collector 3 Select the appropriate from queue collector collector group from the pick list 4 Select the to collector and to collector group from the pick list 5 Enter the number of cases to be reallocated Reallocation Queue wise ORACLE Reallocation Queue wise From Queue From Collector From Collector Group Open Cases To Collector To Collector Group of Cases to be Reallocated 4 Ok close Clear 6 Click the Ok button 7 The system displays the message Record Modified Successfully Click Ok to c
14. Follow Up button ORACLE Collateral Details Inst Details Payment Details Activity Hist Coll tog PTP History Coll Summary Auth Esc Hist Insurance Details 8 The Follow Up sub screen will be displayed and all the details entered by the collector during follow up will be displayed Follow Up Sub Account No 09995020000249 Action Code CALL eau THE PERSON Action Date 31 03 2004 02 46 Tess Result Code Result Date 01 06 2004 00 00 Tess Amount Ul Next Action Code es Next Action Date 01 06 2004 00 00 Reason Code Person Contacted Notes By Collector Next Collector TCOLLO wfrcous user Pl sanction the amount Notes By Supervisor Field Description Field Name Description Account No Display This field displays the account number for the follow up Action Code Display This field displays the action applicable to the collector group for the case Action Date Display This field displays the process date Result Code Display This field displays the result applicable to the selected action Result Date Display This field displays the process date ORACLE Field Name Amount Next Action Code Next Action Date Reason Code Person Contacted Notes By Collector Next Collector Notes By Supervisor Description Display This field displays the PTP amount that is paid in the follow up Display This field displays the future
15. Up Field Description Field Name Description Delinquency Details ORACLE Field Name Non Starter Peak OD Days Peak OD Amount No Of Times Delinquent No Of Times Self Cured No Of OD A C Self Total OD Amount Self No Of OD A C Group Total OD Amount Group Written Off Last Resolution Description Display This field displays the non starter status of the account The check box is selected if the account is a non starter account Non starter accounts are the accounts wherein customers do not pay the first due installment Display This field displays the maximum number of overdue days of an account Display This field displays the maximum amount overdue for an account Display This field displays the number of times the account is delinquent Display This field displays the number of times the account is delinquent and is cured on its own Display This field displays the number of times the account is overdue where the borrower is a account holder Display This field displays the total overdue amount It is the total amount due by the loan account holder Display This field displays the number of overdue account It displays the number of accounts where the customer is a group customer Display This field displays the total overdue amount It displays the total amount due as a group customer Display This field displays the written off
16. action applicable to the selected action result Display This field displays the future date for the action Display This field displays the unique code assigned to each reason It is a reason for delinquency Display This field displays the name of the person contacted in the follow up Display This field displays the notes by collector It is the brief description of the follow up by the collector Mandatory Pick List Select the next collector from the pick list Mandatory Alphanumeric 4000 Type the notes by supervisor It is the brief description of the follow up by the supervisor 9 Enter the relevant information and click the Ok button 10 The system displays the Authorization by Supervisor screen ORACLE Repossession CLN62 Initiate Repossession Assets have to be repossessed from customers in case of bad loans Repossession involves ordering the repossession repossessing the asset storing it in a warehouse valuate the asset and finally dispose the asset Using this option you can initiate the re possession of the assets of the account of a customer Definition Prerequisites e Accounts assigned to the collectors Modes Available Not Applicable To initiate repossession 1 Type the fast path CLN62 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Repossession gt Initiate Repossession 2 The system displays the Initiate Re
17. are to be re allocated from the pick list 4 Select the collector and collector group to whom the cases will be reallocated from the pick list 5 Enter the other relevant information Temporary Re Allocation ORACLE Temporary Re Allocation From Collector From Collector Group To Collector To Collector Group E m Till Date 207 2100 Parameter l Parameter Description Operator Condition Value Flag value Parameter Description Logical Operator AMT_OVERDUE AMT OVERDUIE K 12 AND a Show Expression Formula Expression Show of Cases ok Close Clear 6 Click the Ok button 7 The system displays the message Record modified successfully Click Ok to continue Click the Ok button CLN29 Exception Case Marking Using this option the collector can mark a case as a exceptional case if he wants that case to be handled by a exception collector This is the code which collector can attach to the account based on the type of the customer e g special code can be VIP The cases which are ready for follow up can be marked unmarked for exception or the code which collector can attach to the account based on the type of the customer The cases which are ready for follow up can be marked unmarked for exception or added as a special code by the collector Definition Prerequisites e Collector should be defined e Special codes should be defined Modes Available Not
18. currency Display This field displays the number of units Display This field displays the total value of the security Display This field displays the primary series number Display This field displays the secondary series number Display This field displays the location of the property ORACLE Field Name Description Cost Price Display This field displays the cost of the property Area Unit Display This field displays the area unit Area unit is the measurement parameter for the property For e g hectares square feet etc Total Area Display Type of Property Date of Lease Expiry Forced Sale Value Quit Rent Value Description 1 Description 2 Coll Header Type of Charge Name of Lender Asset Class Make Model This field displays the area of the property Display This field displays the type of property The type of property can be of various types For e g apartments bungalow penthouse land plot etc Display This field displays the date of lease expiry Display This field displays the forced sale value Display This field displays the quit rent value Display This field displays the primary description Display This field displays the secondary description Display This field displays the type of charge Display This field displays the name of lender Display This field displays the asset class Display This field di
19. fulfilled and PTP unused Promise By Display This column displays the customer ID who has promised to pay Coll Summary Collection summary tab displays the delinquency details of the account Followup By Collector Filter i Go Qi Phone R 23031389 Phone 0 Mobile No 9849016256 Collector SURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WF1 WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEVE1 State MAHARASHTRA Zip fan0063 Exep Collector f Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Ese Hist Insurance Details Last Resolution Delinquency Details Date Non Starter Collector Group Peak OD Days Peak OD Amount Collector Action Taken No Of Times Delinquent No Of Times Self Cured Eso Sumar Total Attempts No Of OD A C Self Total OD Amount Self No Of OD A C Group Total OD Amount Group Success Attmepts No Of PTPs No Of PTPs Kept No Of PTPs Broken Written Off Consecutive Broken Next Bucket Movement Flow Date Flow Days Follow
20. future date for the action Reason Code Display This field displays the code assigned to each reason It gives the reason for delinquency Person Contacted Display This field displays the name of the person contacted in the follow up Notes By Collector Mandatory Alphanumeric 4000 Type the notes by collector It is the brief description of the follow up by the collector 9 Enter the relevant information and click the Ok button 10 The system displays the Followup By Collector screen CLN30 Group Follow Up Using this option field collectors can follow up on one or more cases All the accounts are displayed the collector can select the number of accounts and can take the appropriate action On selecting the option Select all the collector can follow up all the accounts assigned Definition Prerequisites e Collector should have open cases assigned Modes Available Not Applicable To perform group follow up 1 Type the fast path CLN30 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Follow Up gt Group Follow Up 2 The system displays the Group Follow Up screen Group Follow Up ORACLE Group Follow Up Select All ie a Last Action Last Result Next A Account No Name Queue Code State Overdue Last Action Code Date Last Result Cod
21. of the parameter selected in the adjacent field Operator Mandatory Pick List Select the arithmetic operators used in the condition from the pick list The options are e e 2 e Condition Optional Pick List Select the condition from the pick list Condition is a criteria for a queue User has to enter the condition by selecting the parameter ORACLE Column Name Description Value Flag Value Parameter Description Logical Operator Formula Expression Mandatory Pick List Select the value flag from the pick list The value flag specifies whether the value evaluated with the operator condition selected will be a fixed or variable The options are e F Fixed Value e V Parameter to be evaluated Mandatory Alphanumeric 40 Type the value The value is defined based on the condition Conditional Pick List Select the queue parameter from the pick list The criteria of a queue is defined and attached to the queue code on the basis of the selected parameter Display This column displays the description of the parameter selected in the adjacent field Conditional Pick List Select the operator used to join the two conditions predicates specified with AND OR from the pick list Display This column displays the closing bracket for forming a condition Display This column displays the condition which is created 3 Select the collector and collector group whose cases
22. status of the account The check box is selected if the account is marked as write off Last resolution displays the details of the resolved account Date Display This field displays the date of the resolution i e when the account was last resolved and moved out of collection ORACLE Field Name Collector Group Collector Action Taken Action Summary Total Attempts Success Attempts No Of PTPs No Of PTPs Kept No Of PTPs Broken Consecutive Broken Description Display This field displays the collector group Display This field displays the name of the collector who was working on it Display This field displays the details of the action taken when the account was resolved Display This field displays the number of attempts made to resolve the case Display This field displays the success attempts for the action For e g If the customer promises to pay the amount and the PTP is not breached Display This field displays the number of times the PTP is received as result Display This field displays the number of times the PTP is fulfilled Display This field displays the number of times the PTP is broken Display This field displays the number of times the PTP is consecutively breached Next Bucket Movement Flow Date Flow Days Display This field displays the flow date Display This field displays the flow days Auth Esc Hist Author
23. the customer whose asset will be repossessed from the pick list 4 Enter the collateral details collateral component details and location details Initiate Repossession Account Details Account Number CE Collector _ Collateral Details Collateral Code I 3 Status I Manufacturing Date cE Engine Number lt i Chassis Number E Registration Number Warehouse Mileage a Market Value _ Reason i a Collateral Component Details Do Component Condition Remark Location Details Address I City Address2 State Cay Zip Code ck cise ORACLE 5 Click the Ok button 6 The system displays the message Record modified successfully Click Ok to continue Click the Ok button CLN63 Collateral Auctioning Once the assets are repossessed they need to be disposed by auctioning Using this option you can maintain the records of the auctioning of the assets of a customer It also contains the details of the various sales quotes made for the asset The organization can initiate the sale of the asset based on the quotes entered in the system This provides a better management and control for asset sale Definition Prerequisites e CLN62 Initiate Repossession Modes Available Not Applicable To view the collateral auctioning records 1 Type the fast path CLN63 and click Go or navigate through
24. the name of the next collector to whom the account is transferred Authorize Date Display This field displays the authorisation date ORACLE Insurance Details Authorize By Supervisor ley No of A C s Pending for Authorization Phone R 23394819 Phone 0 Mobile No 9986202432 Ea Collector ITCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B ANUPAMA Workflow WK1 WORKFLOW_1 State new New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEVE_3 State MAHARASHTRA Zip Multiple A c s Account Details Demo Details 400063 Exep Collector Special Code Insurance Type Insurance Code Amount Insured Tot Prem Billed Tot Prem Paid Tot Prem Remitted Field Description Field Name Insurance Type Insurance Code Amount Insured Tot Prem Billed Tot Prem Paid Tot Prem Remitted Description Display This field displays the type of insurance Display This field displays the code of the insurance type Display This field displays the amount which is insured Display This field displays the total premium which is billed Display This field displays the total premium which is paid Display This field displays the total premium which is remitted 7 Click on the
25. write off Last resolution displays the details of the resolved account Date Collector Group Collector Display This field displays the date of the resolution i e when the account was last resolved and moved out of collection Display This field displays the collector group Display This field displays the name of the collector who was working on it ORACLE Field Name Action Taken Action Summary Total Attempts Success Attempts No Of PTPs No Of PTPs Kept No Of PTPs Broken Consecutive Broken Description Display This field displays the details of the action taken when the account was resolved Display This field displays the number of attempts made to resolve the case Display This field displays the successful result for the action For e g If the customer promises to pay the amount and the PTP is not breached Display This field displays the number of times the PTP is received as result Display This field displays the number of times the PTP is successful Display This field displays the number of times the PTP is unsuccessful Display This field displays the number of times the PTP is consecutively breached Next Bucket Movement Flow Date Flow Days Display This field displays the flow date of the next bucket movement Display This field displays the number of flow days of the next bucket movement Auth Esc Hist Authorizatio
26. 0 00 0 00 0 00 0 00 15 02 2008 2607 00 0 00 11297 00 0 00 0 00 0 00 0 00 Principal Principal Paid Interest Interest Paid Fee Fee Paid Follow Up Close Field Description Column Name Description Installment Date Display This column displays the due date of the installment Principal Display This column displays the principal Principal is the total loan amount excluding interest Principal Paid Display This column displays the total amount of the principal that is already paid Interest Display This column displays the interest Interest is the surplus amount which is charged on the principal amount Interest Paid Display This column displays the actual amount paid as an interest ORACLE Column Name Description Penalty And Other Display Charges This column displays the penalty and other charges The penalty and other charges are the extra charges excluding principal and interest For e g processing fees registration charges etc Penalty And Other Display Charges Paid This column displays the amount of penalty and other charges paid if the due amount is not paid on time Fee Display This column displays the total fee for processing the loan Fee Paid Display This column displays the total amount of fee that is already paid Activity Hist Activity history tab displays the list of activities that has been done on an account as part of the follow
27. 007 15 01 2008 15 02 2008 15 03 2008 Principal Principal Paid Interest Interest Paid Fee Fee Paid 1500 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 150000 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 1625 00 1625 00 1625 00 1625 00 1625 00 0 00 0 00 0 00 0 00 0 00 0 00 mec Field Description ORACLE Column Name Description Installment Date Principal Principal Paid Interest Interest Paid Penalty And Other Charges Penalty And Other Charges Paid Fee Fee Paid Activity Hist Display This column displays the due date of the installment Display This column displays the principal which is the total loan amount excluding interest Display This column displays the total amount of the principal that is already paid Display This column displays the interest Interest is the surplus amount which is charged on the principal amount Display This column displays the amount paid as an interest Display This column displays the penalty and other charges The penalty and other charges are the extra charges excluding principal and interest For e g processing fees registration charges etc Display This column displays the amount of penalty and other charges paid if the due amount is not paid on time Display This column displays the total fee for proce
28. 100 15 04 2009 3175 00 10729 00 13904 00 0 00 754196 00 15 05 2009 3220 00 10684 00 13904 00 0 00 75097600 15 06 2009 3265 00 10639 00 13904 00 0 00 747711 00 15 07 2009 3311 00 10593 00 13904 00 0 00 744400 00 15 08 2009 3358 00 10546 00 13904 00 0 00 741042 00 15 09 2009 3406 00 10498 00 fasso400 Jooo 73763600 15 10 2009 3454 00 10450 00 13904 00 0 00 734182 00 15 11 2009 e5s03 00 fio401 00 fasso4o0 Jooo 73067900 15 12 2009 3553 00 10351 00 13904 00 0 00 72712600 15 01 2010 s603 00 fao3o1 00 fasso400 Jooo r23523 00 15 02 2010 3654 00 10250 00 13904 00 0 00 719869 00 15 03 2010 8706 00 fio198 00 fasso4o0 ooo rre163 00 Stage No Installment No Days MT Field Description Column Name Description Stage No Display This column displays the stage number If the loan amount is big then the loan is disbursed in various stages Each stage of disbursement has unique stage number Installment No Display This column displays the installment number The repayment of loan is divided into number of installment Each installment has a installment number ORACLE Column Name Description Installment Date Principal Amount Interest Amount Installment Outstanding Charges Outstanding Outstanding Principal Days Payment Details Display This column displays the date on which the ins
29. Applicable To mark the exception case ORACLE 1 Type the fast path CLN29 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Exception Case Marking gt Exception Case Marking 2 The system displays the Exception Case Marking screen Exception Case Marking Exception Case Marking Account No c tl Exception O mark O unmark O spcode Exception Collector IBL Special Code d Field Description Field Name Description Account No Mandatory Pick List Select the account number to be processed from the pick list Exception Mandatory Radio button Click the appropriate exception Exception allows the user to select the case as an exception case The options are e Mark e Unmark e SpCode ORACLE Field Name Description Exception Conditional Pick List Collector Select the branch of the bank that has made the TT from the pick list This field is mandatory if Mark is selected in the Exception field Special Code Conditional Pick List Select the special code from the pick list The special code is attached to the case on the basis of the type of the customer 3 Select the account number from the pick list 4 Enter the other relevant information Exception Case Marking Exception Case Marking Account No Exception SpCode Exception Collector Special Code ok Close Clear 5 Cl
30. Consecutive Broken Next Bucket Movement Flow Date Flow Days Follow Up _ Field Description Field Name Description Delinquency Details Non Starter Display This field displays whether the account is a non starter account Non starter accounts are the accounts wherein customers do not pay the first due installment ORACLE Field Name Peak OD Days Peak OD Amount No Of Times Delinquent No Of Times Self Cured No Of OD A C Self Total OD Amount Self No Of OD A C Group Total OD Amount Group Written Off Last Resolution Description Display This field displays the maximum number of overdue days of an account Display This field displays the maximum amount overdue for an account Display This field displays the number of times the account is delinquent Display This field displays the number of times the account is delinquent and is cured on its own Display This field displays the number of times the account is overdue where the borrower is an account holder Display This field displays the total amount due by the loan account holder Display This field displays the number of accounts where the customer is a group customer Display This field displays the total amount due as a group customer Display This field displays whether the account is marked as write off The written off check box is selected if the account is marked as
31. Definition Prerequisites e Collector should have open cases assigned Modes Available Not Applicable To follow up query 1 Type the fast path CLN55 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Query gt Follow Up Query List Mode 2 The system displays the Follow Up Query screen Follow Up Query Follow Up Query Accounts Account Queue code Action Action Date Result Result Date Next Action Next Action Date Overdue Amount Overdue Days 09995410007733 Ee a OE ee a 09995410007911 SSS a ee ee 09995410007937 E a a es 09995410007940 ESE a OS eee 09995410007950 B a a eee ee 09995410007976 B a a eee ee 09995410008035 E a a eee ee 09995410008137 SS Ee ee eee ee 09995410008252 B SS a a a 09995410008265 ae a Gee ee 09995410008278 E a a a ee 09995410008281 E e a eee ee 09995410008291 E a a eee ee 09995410008302 Ee Er rs 09995410008331 mE Ee la Ge Field Description Column Name Description Accounts ORACLE Column Name Description Account Display This column displays the account number of the customer Name Display This column displays the name of the customer to whom the account belongs Queue code Display This column displays the code of the queue to which the account belongs Action Display This column displays the type of the action taken to execute an activity Action Date Display This column displays the date on which the
32. Display This field displays the collateral value Display This field displays the priority of the collateral Display This field displays the collateral ID Display This field displays the collateral code Display This field displays the collateral currency Display This field displays the home branch Display This field displays the document code Display This field displays the non standard collateral Display This field displays the primary description Display This field displays the secondary description ORACLE Field Name Description Chasis Display This field displays the chasis number Chasis is a framework of an automobile Engine Display Registration Model Name Mfg Year Month YYYYMM Description 1 Description 2 Financial Securities Financial Security Code Financial Security Currency Number of Units Total Value of Securities Series Number 1 Series Number 2 Property Coll Location This field displays the engine number Display This field displays the registration number Display This field displays the model name Display This field displays the manufacturing year and month of the automobile Display This field displays the primary description Display This field displays the secondary description Display This field displays the financial security code Display This field displays the financial security
33. Group Display This column displays the name of the collector group to which the collector belongs ORACLE Column Name Description Workflow Code State Code Action Action Date Result Result Date Overridden Next Action Next Action Next Action Date Notes By Collector PTP History Display This column displays the workflow code attached to the account Display This column displays the state code It the status of the account in the workflow There are various stages in recovery of the outstanding money due from the customer For e g Promise to Pay Customer breaks PTP or call customer on mobile Display This column displays the action taken on the account in the workflow state Display This column displays the day on which the action was taken Display This column displays the result of the action Display This column displays the date of the result Display This column displays the automated action which was overridden by another action Display This column displays the next action It depends on the result of the action taken earlier Display This column displays the date of the next action Display This column displays the notes by collector Notes by collector are comments added by collector during follow up This tab displays the history of the promises received by the collector for an account during the follow up ORACLE Authorize By Supe
34. Oracle FLEXCUBE Core Banking Collection Transaction User Manual Release 11 6 0 0 0 Part No E65544 01 October 2015 ORACLE ORACLE Collection Transaction User Manual October 2015 Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon East Mumbai Maharashtra 400 063 India Worldwide Inquiries Phone 91 22 6718 3000 Fax 91 22 6718 3001 www oracle com financialservices Copyright 2015 Oracle and or its affiliates All rights reserved Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners U S GOVERNMENT END USERS Oracle programs including any operating system integrated software any programs installed on the hardware and or documentation delivered to U S Government end users are commercial computer software pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such use duplication disclosure modification and adaptation of the programs including any operating system integrated software any programs installed on the hardware and or documentation shall be subject to license terms and license restrictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for
35. PTP broken PTP fulfilled and PTP unused Promise By Display This field displays the customer ID who has promised to pay Coll Summary Collection summary tab displays the delinquency details of the account Authorize By Supervisor fe m aj Phone R 23394819 Phone O Mobile No 9986202432 No of A C s Pending for Authorization 4 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B ANUPAMA Workflow WK1 WORKFLOW_1 State new New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Last Resolution Delinquency Details Date Non Starter Collector Group Collector Action Taken Peak OD Days 137 Peak OD Amount 160500 00 No Of Times Delinquent 1 No Of Times Self Cured a SeHan SumnnraLy Total Attempts No Of OD A C Self 12 Total OD Amount Self 2907349 80 No Of OD A C Group 0 Total OD Amount Group Success Attmepts No Of PTPs No Of PTPs Kept No Of PTPs Broken Written Off
36. Phone 0 Mobile No 9986202432 Email ID ba hotmail com Follow Up _ OK close Field Description ORACLE Field Name Borrower Type Customer ID Name Marital Status Mailing Address Address Line1 Address Line2 Address Line3 City State Zip Permanent Address Address Line1 Address Line2 Description Mandatory Pick List Select the borrower type from the pick list It displays the type of borrower based on the relationship of the customer with the loan account For e g SOW Display This field displays the customer identification number Display This field displays the name of the customer Display This field displays the marital status of the customer Display This field displays the first line of the mailing address of the customer Display This field displays the second line of the mailing address of the customer Display This field displays the third line of the mailing address of the customer Display This field displays the city name Display This field displays the state name Display This field displays the zip code Display This field displays the first line of the permanent address of the customer Display This field displays the second line of the permanent address of the customer Sole Owner ORACLE Field Name Description Address Line3 City State Zip Phone Details Phone
37. RASHTRA 400063 Address Line1 Address Line2 Address Line City Phone Details Phone R 23031389 Mobile No 9849016256 Field Description Field Name State Phone O Email ID b balakrishna hotmail com Follow Up ok Close Description Borrower Type Customer ID Name Marital Status Mailing Address Address Line1 Mandatory Pick List Select the borrower type from the pick list It displays the type of borrower based on the relationship of the customer with the loan account For e g SOW Display This field displays the customer identification number Display This field displays the name of the customer Display This field displays the marital status of the customer Display This field displays the first line of the mailing address of the customer Sole Owner ORACLE Field Name Address Line2 Address Line3 City State Zip Permanent Address Address Line1 Address Line2 Address Line3 City State Zip Phone Details Phone R Phone O Description Display This field displays the second line of the mailing address of the customer Display This field displays the third line of the mailing address of the customer Display This field displays the city name Display This field displays the state name Display This field displays the zip code Dis
38. TP History Coll Summary Auth Esc Hist Insurance Details Collateral ID Collateral Code Collateral Desc Type Share Share Yalue__ Collateral Yalue Priority jee roo fauTomosite f2 100 0 300000 270000 ft Details Collateral ID 28 Collateral Code 100 AUTOMOBILE Collateral Currency 104 Home Branch 999 Head Office Document Code 10 Type of Charge 1 Automobile Call Name of Lender Asset Class For Second Charge or Third Party Charge Only Make Model Coll Header Coll Valuation Data Coll Deeds Follow Up Field Description Field Name Description Collateral ID Display This field displays the collateral ID It is the unique identification number assigned to a security Collateral Code Display This field displays the collateral code Collateral Desc Display This field displays the collateral description Type Display This field displays the type Share Display This field displays the share percentage Share Value Display This field displays the share value Collateral Value Display This field displays the collateral value ORACLE Field Name Description Priority Display This field displays the priority of the collateral Details Collateral ID Display Collateral Code Collateral Currency Home Branch Document Code Non Standard Coll Non Standard Collateral Description 1 Description 2 Automobile Coll Chasis
39. TP12999 TQTP12 TEI E CALL MAKE A PHONE C Field Description Column Name Follow Up Description Activity Date Activity Activity Details Collector Action Display This column displays the execution date of the activity Display This column displays the activity The activity can be system driven or user driven Display This column displays the activity details like whether it is the case of reallocation or reassign Display This column displays the name of the collector who has executed the activity Display This column displays the type of the action taken to execute an activity ORACLE Column Name Description Result Display This column displays the final result of the action taken on the activity Next Action Display This column displays the next action to be performed It depends on the result of the action taken at the initial stage Coll Log Collection log tab allows Collector to display history of Action Result taken place till date Authorize By Supervisor ley Qi Phone R 23394819 Phone 0 Mobile No 3966202432 No of A C s Pending for Authorization 2 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B aNUPAMA Workflow WK1 WORKFLOW_1 State NEw New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 St
40. This column displays the additional amount charged on the principal amount Display This column displays the installment due for payment Display Outstanding This column displays the charges due for payment Outstanding Principal Display This column displays the principal amount due for payment Days Display This column displays the number of days overdue for an installment Payment Details Payment details tab displays the information about the payments made by the customer towards his account Authorize By Supervisor Phone R 23394819 Phone 0 Mobile No 9986202432 Collector Supervisor Workflow Queue ITCOLL1999 TCOLL1999 ISQTP11999 TQTP11 SUPER WK1 WORKFLOW_1 Q3 QUEUE_3 Excp Collector No of A C s Pending for Authorization 2 06001265650010 Status Regular Customer Id 600126 B ANUPAMA Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M State MAHARASHTRA Zip ao0063 Account No State NEW New Special Code f Multiple A c s Account Details Dema Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Penalty And Other Penalty And Other Charges Charges Paid 0 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 2500 00 0 00 0 00 0 00 Installment Date 15 10 2007 15 11 2007 15 12 2
41. action is taken Result Display This column displays the output of the action Result Date Display This column displays the date of the output action Next Action Display Next Action Date Overdue Amount Overdue Days ON OAR w button This column displays the next action taken on the basis of the results from the first action Display This column displays the date for the next action Display This column displays the amount which is due for payment and is not paid till date Display This column displays the number of overdue days for each account Click the account number whose follow up is to be taken The system displays the Followup By Collector screen Enter the relevant information and click the Follow Up button The system displays the Follow Up Sub screen Enter the relevant information and click the Ok button The system displays the Record successfully modified Click Ok to continue Click the Ok ORACLE Follow Up CLN26 Followup By Collector Follow up main form displays all the details of the account Using this option collector can also make the follow up depending on the status of the account If the customer has more than one account the multiple account tab displays all the accounts of the customer The system displays details on delinquency collaterals installments payments insurance etc Definition Prerequisites e Account for follow up Modes Available Not Applicab
42. ancial Details Product code Product Name CodCcy Term Cycle String 0 30 31 60 565 COLL 13 RL SEC 104 36 Loan Amount Total Interest Penalty Fee 61 90 91 120 121 180 180 0 00 2500 00 1500 00 150000 00 Total Principal Principal Paid Penalty Paid Fee Paid 150000 00 0 00 0 0 0 00 Delinquency string for last 12 months 1 Z 3 45 6 7 Ss 9 Amount Paid Today Interest Paid Overdue Amount Overdue Days Min Amount Due 60000 0 0 00 0 00 160500 00 137 Customer Notes 10 ii 12 Notes o fo fa 0 Last Action Result Last 3 Action Result Action Action Date it Result fo lo fo Result Date Jo fo Next Action fo fo if Next Action Date Collector Notes Auth Status CALL MAKE A PHC 29 02 2008 00 00 00 ICRP CUSTOMER F 29 02 2008 19 44 07 REPOS REPOSESS 15 03 2008 19 44 07 TCOLL1999 TCOL The party has refused CALL MAKE A PHC 20 02 2008 00 00 00 TQTP17999 TQTP Manual Reallocation CALL MAKE A PHC 20 02 2008 00 00 00 SQTP14999 SQTF Manual Reallocation Field Description Field Name Close Description Product Details Product code Product Name CodCcy Term Financial Details Loan Amount Display This field displays the product code Display This field displ
43. ate MAHARASHTRA Zip 400063 Excp Collector Special Code f f Pr I Ti Multiple a c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Collector Collector Workflow Code State Code Action Action Date Result Result Date Overridden Next Acuon ates by Group Next Action Collector ISYSOPER 15 03 2008 00 0 LOAN SUSP IN ITCOLL1999 TC CG1 COLLECT wki WORKFLO NEW CALL MAKE A F 29 02 2008 00 0 CRP CUSTOME 29 02 2008 19 4 VISIT VISIT TH REPOS REPOSE 15 03 2008 19 4 The party has SYSOPER 15 02 2008 00 0 LN Penalty Int ISYSOPER 15 02 2008 0 0 LOAN SUSP IN ISYSOPER 31 12 2007 00 0 LOAN SUSP IN ITCOLL2999 15 12 2007 00 0 SERVICE CHAI JTCOLL2999 15 12 2007 00 0 LN Backdated ISYSOPER 15 12 2007 00 0 LOAN INTERES ITQTP17999 TQ CG1 COLLECT WK1 WORKFLO NEW e 25 05 2007 20 0 CALL MAKE A F 20 02 2008 00 0 SQTP14999 SQ CG1 COLLECT WK1 WORKFLO NEW fa 25 05 2007 18 5 a CALL MAKE A F 20 02 2008 00 0 ITQTP12999 TQ CG1 COLLECT WK1 WORKFLO NEW z 25 05 2007 11 3 a CALL MAKE A F 20 02 2008 00 0 Next Action Follow Up_ _Close Field Description Column Name Description Collector Display This column displays the name of the collector Collector
44. ays the product name Display This field displays the currency code It is displayed on the basis of the loan product Display This field displays the total number of days in which the loan amount is repaid Display This field displays the actual amount disbursed for loan ORACLE Field Name Total Interest Penalty Fee Total Principal Principal Paid Penalty Paid Fee Paid Amount Paid Today Interest Paid Overdue Amount Overdue Days Min Amount Due Cycle String Description Display This field displays the total interest on the loan amount Display This field displays the over due charges on the loan levied as a penalty Display This field displays the processing fees for the loan Display This field displays the total principal as part of the loan amount Display This field displays the total amount of the principal paid Display This field displays the amount of penalty charges paid Display This field displays the amount of total fee paid Display This field displays the amount paid today but not applied to the account Display This field displays the total interest paid Display This field displays the amount which is due for payment and is not paid till date Display This field displays the number of days the installment is due Display This field displays the minimum amount which is due for payment Display This section di
45. cated Type the actual number of cases to be reallocated 3 Select the from collector and collector group from the pick list 4 Select the to collector and collector group from the pick list 5 Type the number of cases to be reallocated Collectorwise Re allocation Gollectorwise Re allocation From Collector SCOLL1 E L From Collector Group E To Collector H To Collector Group El of open Cases of Cases to be Re allocated 4 Ok Close Clear _ 6 Click the Ok button 7 The system displays the message Record Modified Successfully Click Ok to continue Click the Ok button CLN33 Reallocation Queue wise Using htis option you can manually change the collector assigned to a particular open case during reallocation in a particular queue Definition Prerequisites e Queues should be defined e Collectors should be defined ORACLE Modes Available Not Applicable To reallocate cases queuewise 1 Type the fast path CLN33 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Reallocation gt Reallocation Queue wise 2 The system displays the Reallocation Queue wise screen Reallocation Queue wise Reallocation Queue wise From Collector From Collector Group To Collector Open Cases b To Collector Group of Cases to be Reallocated Field Description
46. cle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services ORACLE Table of Contents MUI sto sei coc ynacescarons inca aes pacar Coxsesgamsnosusemesasesadeseness A 5 TA I ccecitas Scarce uk Sea tient wate A a aA 5 Le CENGOS FoR Wp UEN gacn N Pant AN teens 7 Folow ssi a ais as aa es i a i a nce ena ro tae no ea a nas eu aaa aun noeu ea 10 126 DO UNSS Followup By CIAO inene aa heel crude vee lat bend Rive 10 Tad CENSO Group ONO aceon patella aN a cea clavate tare a veut ature bl 40 Authorization ssi 43 1 5 LS Aerize By SPOS ON oroen e E 43 Pepas Sossio sipia a reed neared ee one em mE 74 1 6 CUNG2 iitiale Repossession sussista eee eae 74 if OLNGS gt Gollateral AUCUOMING rinnas 78 1 8 OLNG4 Collateral Disp Siia nt aeons da aiaa aanta 80 Customer SUE KY NOIS as cairn ab acts oscars mca cp pce eect uence ensey nnctine boas tuasenane sasumeceaaweannts 84 19 CLN70 Customer SUA NAGS sa caaieasccncedecd cant EE E 84 aume l e e I accra E A E T A A E E mS 88 1 10 CLN32 Collectorwise Re allocation susiceisnreenuireitinnnnrnannnni ia aa 88 1 11 CLN33 Reallocation Queue WiSe enssisivnneniuirdaiiniean aiani aai ai 90 1 12 CLN34 Reallocation Individual annissa nanea aaia 93 1 13 CLNSS Temporary Re AMC ANI ic siecisice ciscscciecekice acer teiare teciuitaesuareeedeueiiandaaieeeeeate 95 1 14 CLN29 E
47. ctor Filter wi Go al Phone R 23031389 Phone 0 Mobile No 9849016256 Collector SURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WF1 WorkFlow1 State NEw New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUE State MAHARASHTRA Zip 400063 Exep Collector Special Code iF Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Loa PTP History Coll Summary Auth Esc Hist Insurance Details PTP Plan Sr No Promise Taken By Promise Date Promise Amount Status Promise By J I Follow Up Close Field Description Column Name Description PTP Plan Display This column displays the PTP plan number A single plan can have multiple PTP Sr No Display This column displays the serial number displayed in the PTP details Promise Taken By Display This column displays the name of the collector who has received the PTP from the customer Promise Date Display This column displays the date on which the promise was received Promise Amount Display This column displays the promise amount ORACLE Column Name Description Status Display This column displays the status of the PTP The different statuses are PTP broken PTP
48. d Description Field Name Description Sticky Notes Search Criteria Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name The short name of the customer Customer IC The identification criteria IC arrived at by the bank during customer addition Customer ID The unique identification given by the bank ORACLE Field Name Search String Cust ID Note Description Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customers short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the Search String field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the customer IC and the customer category combination to be non existent in the system Th
49. d displays the original value of the collateral Display This field displays the valuation date of the original value of the collateral Display This field displays the last value Display This field displays the valuation date of the last value of the collateral ORACLE Field Name Market Value Valuation Source Valuation Edition Valuation Supplement Account Insurance Insurance Plan Code Insurance Policy Number Assured Value Amount Block Recovery Maturity Date Next Premium Due Date Insurance Premium Billing Manual Premium Billing Account Percentage Insurance Premium Amount Coll Deeds Description Display This field displays the market value Display This field displays the valuation source Display This field displays the valuation edition Display This field displays the valuation supplement Display This field displays the insurance plan code Display This field displays the insurance policy number Display This field displays the assured value Display This field displays the recovery amount block Display This field displays the maturity date Display This field displays the next premium due date Display This field displays the insurance premium billing Display This field displays the manual Display This field displays the premium billing account Display This field displays the percentage Dis
50. e Date Next Action Code Da 09995410007731 RAMA K P hi FIRST QUEUE 0 30 NEW 10260 09995410007911 Raj 404 C C fi FIRST QUEUE 0 30 NEW 123 09995410007937 RAMA K P fi FIRST QUEUE 0 30 NEW 10263 09995410007941 Raj 403 C C Q1 FIRST QUEUE 0 30 NEW 123 0999541000795t Raj 402 C C Q1 FIRST QUEUE 0 30 NEW 5109 I k L 0999541000797 Raj 396 C C fi FIRST QUEUE 0 30 NEW 5109 0999541000803 Raj 44 C C Q1 FIRST QUEUE 0 30 NEW 10101 5 z K 09995410008137 RAMA K P oi FIRST QUEUE 0 30 NEW 10260 09995410008252 RAMA K P foi FIRST QUEUE 0 30 NEW 2545 E z fs 0999541000826 RAMA K P fox FIRST QUEUE 0 30 NEW 3566 is fa os99541000827 Rama kP Q1 FIRsT Queue 0 30 ew 33 fff os995410008281 Rama kP Q1 FIRsT QUEUE 0 30 New fis77 Foo T Eoo T F L oss9s410008291 Rama KP Q1 FIRST QUEUE 0 30 new s7 Foo Eoo ff E fossos4io008302 RAMAKP Q1 rFRsT QUEUE 0 30 new pe fff E fossosaioonsaaif6GG Q1 FIRST QUEUE 0 30 new s0777 f 1 09995410009103 C1T7 21 5 1C1 CC Qi FIRST QUEUE 0 30 new hoss Poo T Eo T F 0999541000913 C1T7 21 6 1C1 CC Q1 FIRST QUEUE 0 30 NEW ficoxe ff mz foss9s42zo00002 RAMAKP Q1 FIRsT Queue 0 30 new fosso fF FF i 0999542000015 Raj241cC Q1 FIRST Queue 0 30 ew feo7 POOS T Eoo T F 09995420000781 Raj 759 C C Q1 FIRST QUEUE 0 30 New 20621 0999542000079 H G Q1 FIRST QUEUE 0 30 NEW 20687 I
51. e amount which is due for payment and is not paid till date Display This field displays the number of days after the installment is due Display This field displays the minimum amount which is due for payment Display This section displays the cycle string This is the number of times an account falls in the cycle 0 30 31 60 etc Display This section displays the delinquency string Delinquency string for the last 12 months will display whether any installment was overdue that month value will be 0 if not overdue 1 overdue ORACLE Field Name Description Notes Display This field displays the notes It is the remark for the customer User Display This field displays the name of the user Last Action Result Last 3 Action Result Action Action Date Result Result Date Next Action Next Action Date Collector Notes Auth Status Demo Details Display This field displays the action taken for the recovery of the loan For e g reminder to a customer Display This field displays the day on which the action is taken Display This field displays the output of the action Display This field displays the result date Display This field displays the next action Next action is taken on the basis of the results from the first action For e g The result for the first action is customer promised to pay so the next action will be sending the reminder to
52. ected customer Multiple A c s Multiple account tab gets enabled only when the customer has multiple accounts This tab displays the information about the multiple accounts of the same customer Followup By Collector Filter ee Go a Phone R 23031389 Phone 0 Mobile No 9849016256 Collector TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor ISSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WFL WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip 400063 Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Cycle String 0 30 31 60 61 90 91 120 121 180 180 I I I I Overdue Installment Total Overdue Days Amount Amount Account Select ACNE oan Amount Product Delinquency String For Last No Balance 12 Field Description Column Name Description Select Optional Check Box Select the check box to follow up the account Account No Display This column displays the account number for the customer Loan Amount Display This column displays the loan amount It is the loan amount disbursed for each account
53. ed Display This field displays the total premium which is paid Display This field displays the total premium which is remitted 7 Click the Follow Up button 8 The system displays the Follow Up Sub screen ORACLE Follow Up Sub Collector can decide on the actions to be taken on the cases and based on the results decide on the next actions for the same Follow Up Sub Account No 09995010000322 Action Code Action Date 29 04 2004 00 0015 Result Code Amount Result Date 29 04 2004 00 001 Next Action Code Next Action Date 29 04 2004 00 00 1r Reason Code Promise to pay Notes By Collector Person Contacted Field Description Field Name OK Clear Description Account No Action Code Action Date Result Code Result Date Display This field displays the account number for the follow up Display This field displays the action applicable to the collector group for the case Display This field displays the process date Display This field displays the result applicable to the selected action Display This field displays the process date ORACLE Field Name Description Amount Display This field displays the PTP amount that is paid in the followup Next Action Code Display This field displays the future action applicable to the selected action result Next Action Date Display This field displays the
54. f the action taken on the activity Next Action Display This column displays the next action to be taken on the activity Next action is the future action It depends on the result of the action taken at the initial stage Coll Log Collection log tab allows Collector to display history of Action Result taken place till date ORACLE Followup By Collector Filter E Go Qi Phone R 23031389 Phone o Mobile No 9849016256 Collector TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WEL WorkFlow1 State new New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip 400063 Exep Collector Special Code iF Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Collector Workflow Code State Code Action Action Date Result Result Date Overridden Next action Next Action Notes By Group Next Action Date Collector SYSOPER 15 02 2008 00 0 LOAN INTERE frcouz 15 01 2008 00 0 LN Backdate SYSOPER 15 01 2008 00 0 LOAN INTERE Collector Follow Up Field Description Column Name Description Collector Display This column di
55. he brief description or the remarks by the collector Auth Status Display This column displays the status of authorisation if the next action needs authorisation Demo Details Demo details tab displays the demographic details of the customer Demographic details include Customer s Address details Customer ID etc Authorize By Supervisor J Go Qi Phone R 23394819 Phone 0 Mobile No 9986202432 No of A C s Pending for Authorization Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor ISQTP11999 TQTP11 SUPER Customer Id 600126 B ANUPAMA Workflow WK1 WORKFLOW_1 State New New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code f f T Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Borrower Type sow CustomerID 600126 Name B ANUPAMA Marital Status Married Mailing Address Address Linel 46 Canara Bank Colony Address Line2 6th Cross Address Line3 Nagarabhavi Road City MUMBAI i MAHARASHTRA ip 400063 Permanent Address Address Line1 Address Line2 Address Line3 City State Phone Details Phone R 23394819
56. ick the Ok button 6 The system displays the message Record modified successfully Click Ok to continue Click the Ok button ORACLE Requeue CLN37 Re queue Using this option the cases lying in a particular queue can be re queued again during EOD activity You can select one or more queues to re queue At EOD all the cases in the selected queues will be re queued i e will undergo queue creation again Definition Prerequisites e Queries should be defined Modes Available Not Applicable To re queue a case 1 Type the fast path CLN37 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Requeue gt Re queue 2 The system displays the Re queue screen Re queue ORACLE cise _ciear_ Field Description Column Name Description Re queue Queue Code Display This column displays the code of the queues which are defined Queue Description Display This column displays the name or description of the queues which are defined in the adjacent field Select Optional Check Box Select the check box to select the corresponding queue for re queuing 3 Select the check box corresponding to the cases to be re queued Re queue ORACLE Re queue Queue Code Queue Description Qi QUEUE1 Q2 QUEUE_2 Q3 QUEVE_3 Q4 QUEVE_4 Qs QUEVE_5 QUEUE_12 QUEVE13 QUEVE14 QUEVE15 QUEUE_6 QUEUVE_7 QUEVE_8 QUEUE_9 QUEVE_10 QUEVE16
57. iring Mandatory Alphanumeric 30 Type the value according to the search criteria selected in the corresponding field Cust ID Display This field displays the customer ID It is ID of the selected customer Name Display This field displays the name of the selected customer ORACLE Field Name Description Customer Accounts Account Display This field displays the account number of the customer Name Display This field displays the name of the customer to whom the account belongs 3 Select the search criteria from the drop down list 4 Enter the search string and press the lt Tab gt or lt Enter gt key 5 The system displays the records based on the search criteria Search Search Criteria Customer Id Search String 603733 Cust ID 603733 Name Rama KP Customer Accounts Account 09995410007733 RAMA K P 09995410007937 RAMA K P 6 Select the appropriate record 7 Click the Close button CLN55 Follow Up Query Using this option collector can decide on the priority to follow up the cases in this mode It displays all the cases assigned to a collector All the accounts of the login collectors are displayed in red green and yellow color ORACLE Red color indicates accounts to be followed up for the day and not yet followed up Green colour indicates accounts to be followed up for the day and followed up Yellow color indicates accounts of future dates
58. is ID is used for searching and tracking the customer in the system Mandatory Alphanumeric 240 Type the special note for the customer Column Name Description Notes History Sr No Display This column displays the serial number for the note It is auto generated by the system Notes Display By Collector Name Entered On This column displays the special note added for the customer Display This column displays the name of the user who added the note for the customer Display This column displays the date on which the note was created for the customer 3 Select the search criteria from the drop down list 4 Enter the search string and press the lt Tab gt or lt Enter gt key 5 Select the customer for whom the note is to be added ORACLE 6 The system displays the notes history for the selected customer 7 Enter the new note to be added Customer Sticky Notes _ Sticky Notes Search Criteria Customer Short Name Search String a Cust ID coso O ABDUL NARAYAN GOME IMP NOTES PART 2 Note Notes History E IMP NOTES TDOC2 31 12 2007 8 Click the Ok button 9 The system displays the message Record successfully added Click Ok to continue Click the OK button ORACLE Reallocation CLN32 Collectorwise Re allocation Using this option you can reallocate the open cases to different collectors The exception cases can not be realloca
59. ization escalation tab display the history of authoriszations and escalation that is performed on an account ORACLE Followup By Collector Filter ee Go 9 Phone R 23031389 Phone 0 Mobile No 9849016256 Collector TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor ISSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WF1 WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip 400063 Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Loa PTP History Coll Summary Auth Esc Hist Insurance Details Collector Code Authorizer Next Action Code Activity Next collector Authorize Date Field Description Field Name Follow Up DK Close Description Collector Code Authorizer Next Action Code Activity Next collector Authorize Date Display This field displays the collector code It is the unique code of the collector assigned to the account Display This field displays the name of authorisation authority for action Display This field displays the future action code Display This field displays the activity performed on the account The activity is a system activity o
60. le To view the follow up main form 1 Login as a Collector 2 Type the fast path CLN26 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Follow Up gt Followup By Collector 3 The system displays the Followup By Collector screen Followup By Collector ORACLE Followup By Collector Filter Phone R Phone o Mobile No Collector Account No Status Supervisor Workflow State Queue Exep Collector Special Code Cycle String 0 s 3 Overdue Installment Total Overdue Ai t y _ Delinquency String For Last Day nt Am aes 30 31 60 61 90 91 12 Menthe Plan 10 120 121 180 180 Field Description Field Name Description Filter Phone R Phone O Mobile No Mandatory Pick List Select the filter code name from the pick list User can choose one of the filters attached to the Collector Group to which he she belongs to further filter his her selection criteria for follow up Name will be displayed after selecting the filter If Collector doesn t choose any filter then the first account which is due for today s follow up will be displayed Display This field displays the residence phone number of the borrower Display This field displays the office phone number of the borrower Display This field displays the mobile phone nu
61. lick on the Go button 6 The system displays the first record to be authorized by the supervisor Multiple A c s Multiple accounts tab gets enabled only when the customer has multiple accounts This tab displays the information about the multiple accounts of the same customer Authorize By Supervisor Fite ay fea a Phone R 23394819 Phone 0 Mobile No 9986202432 No of A C s Pending for Authorization Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id feo0126 B ANUPAMA Workflow WK1 WORKFLOW _1 State NEw New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip ao0063 lExcp Collector Special Code as Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Loa PTP History Coll Summary Auth Esc Hist Insurance Details Overdue Installment Total Overdue Cycle String 0 Account e Tieng KO Delinquency String For Last Select AccountNo Loan Amount pays Branch Product 30 31 60161 90 91 12 Months Amount Amount Balance 59 171 180 180 bo fo ooo ooo 7o0 Head office K DAILY BALANCE ACT ACTUAL 0 00 foojojojojo jooo fo ooo ooo S55 Mumbai Metr DAILY BALANCE ACT ACTUAL 50000 00 ojojojojolo boo fo boo jooo S55 Mumbai Metr DAILY BALANCE
62. lt Date Next Action Code Next Action Date Note Collector Select Description Display This column displays the total overdue amount for each account Display This column displays the code of the last action performed on the account Display This column displays the date on which the last action was performed on the account Display This column displays the last result code Display This column displays the last result date Display This column displays the future action code to be performed on the account Display This column displays the future date for the action Display This column displays the note for the collector Optional Check Box Select the Select check box to pick a particular account in the list of collector accounts for follow up 3 Select the account number s by clicking the Select check box 4 Enter the relevant information and click the Follow Up button 5 The system displays the Follow Up Sub screen ORACLE Authorization CLN28 Authorize By Supervisor Certain cases need the authorisation by supervisor for the next action chosen by the collector e g VIP cases Using this option a supervisor can authorise the next action taken by the collector during the follow up All the accounts of the customers are displayed in the Multiple Account tab The system displays details on delinquency collaterals installments payments insurance etc Definitio
63. mber of the borrower ORACLE Field Name Account No Status Customer Id Address State Zip Collector Supervisor Work Flow State Queue Excp Collector Special Code Description Display This field displays the account number selected by system or by collector for follow up Display This field displays the status of the account number Display This field displays the system generated number of the customer The customer name is displayed in the corresponding field Display This field displays the address includes address1 address2 and address3 of borrower Display This field displays the state where the borrower stays Display This field displays the zip code Display This field displays the collector code name to whom the case is allocated Display This field displays the supervisor code name attached to the collector group Display This field displays the workflow code name of the account number Display This field displays the state code in which the account is lying currently Display This field displays the queue code name to which the account belongs Display This field displays the exception collector in case the account is marked as exception Display This field displays the special code attached to the case if any 4 Select the filter criteria ORACLE 5 Click the Go button 6 The system displays the details of the sel
64. n Prerequisites e Supervisor should have cases assigned to him for authorisation Modes Available Not Applicable To authorize by supervisor 1 Login as a supervisor 2 Type the fast path CLN28 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Authorization gt By Supervisor 3 The system displays the Authorize By Supervisor screen Authorize By Supervisor ORACLE Authorize By Supervisor iS 60 Q Phone R Phone 0 Mobile No No of A C s Pending for Authorization Collector Account No Status Supervisor Customer Id Workflow State Address Queue State Exep Collector Special Code Multiple A c s nt l Overdue Installment Total Overdue Day nt Ami t Cycle String 0 30 31 60 61 90 91 120 121 180 180 Delinquency String For Last 12 Months Plan 10 Field Description Field Name Description Filter Mandatory Pick List Select the appropriate filter name from the pick list This is disabled for supervisor authorisation Phone R Display This field displays the residence phone number of the borrower Phone O Display This field displays the office phone number of the borrower Mobile No Display This field displays the mobile phone number if available of the borrower No of A Cs Display Pending for R l Authorization Thi
65. n escalation tab display the history of authorisations and escalation that is performed on an account ORACLE Authorize By Supervisor Phone R 23394819 Phone o Mobile No 9986202432 No of A C s Pending for Authorization 2 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B aNuUPAMA Workflow WK1 WORKFLOW_1 State NEW New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Collector Code Authorizer Next Action Code Activity Next collector Authorize Date I I I I Follow up ox Close Field Description Field Name Description Collector Code Display This field displays the collector code It is the unique code of the collector assigned to the account Authorizer Display This field displays the authorisation authority for action Next Action Code Display This field displays the next action code Activity Display This field displays the activity The activity is a system activity or a user activity Next collector Display This field displays
66. ontinue Click the Ok button CLN34 Reallocation Individual Using this option you can manually change the collector assigned to a particular open case during reallocation For the given account number you have to select the new collector and collector group Definition Prerequisites e Collectors should be defined Modes Available Not Applicable To reallocate cases individually 1 Type the fast path CLN34 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Reallocation gt Reallocation Individual 2 The system displays the Reallocation Individual screen Reallocation Individual ORACLE Reallocation Individual Account number Collector Code From Collector Group New Collector To Collector Group Field Description Field Name Description Account number Collector Code From Collector Group New Collector To Collector Group Mandatory Pick List Select the account number of the open case to be reallocated from the pick list Display This field displays the code of the collector who is assigned to the account Display This field displays the current collector group of the collector Mandatory Pick List Select the new collector from the pick list The adjoining field displays the name of the selected collector Mandatory Pick List Select the group of the collect
67. or to whom cases have to be reallocated from the pick list 3 Select the account number from the pick list 4 Select the new collector code from the pick list ORACLE Reallocation Individual Reallocation Individual Account number Collector Code From Collector Group New Collector fico E To Collector Group CG4 S Ok_ Close Clear i 5 Click the Ok button 6 The system displays the message Record successfully modified Click Ok to continue Click the Ok button CLN35 Temporary Re Allocation A collector is a person who will follow up with the case Using this option you can manually change the collector assigned to a particular open case during reallocation The case will remain reallocated to the new collector till the Till Date However a temporary reallocated case cannot be reallocated again until Till date Definition Prerequisites e Collector should be defined e Cases should be allotted to the collectors Modes Available Not Applicable To temporary re allocate a collector 1 Type the fast path CLN35 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Reallocation gt Temporary Re Allocation 2 The system displays the Temporary Re Allocation screen ORACLE Temporary Re Allocation Temporary Re Allocation From Collector IG3 From Collector Group To Collecto
68. play This field displays the first line of the permanent address of the customer Display This field displays the second line of the permanent address of the customer Display This field displays the third line of the permanent address of the customer Display This field displays the city name Display This field displays the state name Display This field displays the zip code Display This field displays the residence phone number of the borrower Display This field displays the office phone number of borrower ORACLE Field Name Description Mobile No Display This field displays the mobile phone number of borrower Email ID Display This field displays the e mail ID of the borrower Collateral Details Asset detail is the detail description of the assets of the customer These details are available in collection only if the asset details are captured at the time of Loan Application Processing in FCR Followup By Collector Filter Go a Phone R 23031389 Phone 0 Mobile No 9849016256 Collector SURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WEL WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEVEL State MAHARASHTRA Zip fano063 Exep Collector f Special Code
69. play This field displays the insurance premium amount ORACLE Field Name Description Status of Deeds Name of Custodian Date Deeds Sent Expected Return Date Deed Details Registering Authority Guarantee Guarantor From Date To Date Status Comments Inst Details Display This field displays the status of deeds Display This field displays the name of custodian Display This field displays the date on which the deeds were sent Display This field displays the expected return date Display This field displays the deed details Display This field displays the registering authority Display This field displays the name of the guarantor of the collateral ID Display This field displays the date from which the guarantee is applicable for the collateral Display This field displays the date till which the guarantee is applicable for the collateral Display This field displays the status of the guarantor Display This field displays the comments if any Installment tab displays the details of the installment like installment schedule Principal amount interest amount etc ORACLE Authorize By Supervisor Phone R 23394819 Phone o Mobile No 9986202432 No of A C s Pending for Authorization 2 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id
70. play This field displays the total value of the security Display This field displays the primary series number Display This field displays the secondary series number Display This field displays the location of the property Display This field displays the actual cost of the property Display This field displays the measurement parameter for the property For e g hectares square feet etc Display This field displays the actual area of the property Display This field displays the type of property For e g apartments bungalow penthouse land plot etc ORACLE Field Name Date of Lease Expiry Forced Sale Value Quit Rent Value Description 1 Description 2 Coll Header Type of Charge Name of Lender Asset Class Make Model Coll Valuation Data Original Value Date of Valuation Last Value Date of Valuation Description Display This field displays the date of lease expiry Display This field displays the forced sale value Display This field displays the quit rent value Display This field displays the primary description Display This field displays the secondary description Display This field displays the type of charge Display This field displays the name of lender Display This field displays the asset class Display This field displays the make Display This field displays the model Display This fiel
71. possession screen Initiate Repossession ORACLE Account Details Account Number Collector Collateral Details Collateral Code Status Manufacturing Date Chassis Number Engine Number Registration Number Warehouse Mileage Market Value n a Collateral Component Details a _ Location Details Address1 L City Address2 State a Zip Code Field Description Field Name Description Account Details Account Number Collector Collateral Details Collateral Code Status Mandatory Pick List Select the account number of the customer whose asset will be repossessed from the pick list Display This field displays the collector who is responsible for repossession Mandatory Pick List Select the code of the collateral attached on the account from the pick list The collateral name is populated in the corresponding field Display This field displays the status of the collateral ORACLE Field Name Manufacturing Date Engine Number Chassis Number Registration Number Warehouse Mileage Market Value Reason Notes Column Name Description Display This field displays the date on which the collateral was manufactured Display This field displays the engine number of collateral Display This field displa
72. r Till Date To Collector Group Parameter a a a Formula Expression Field Description Field Name Description From Collector From Collector Group To Collector Mandatory Pick List Select the ID of the collector who has open cases that can be reallocated from the pick list The collector name is populated in the corresponding field Mandatory Pick List Select the group ID of the collector whose cases will be reallocated from the pick list The collector group name is populated in the corresponding field Mandatory Pick List Select the ID of the new collector to whom the cases will be reallocated from the pick list The collector name is populated in the corresponding field ORACLE Field Name To Collector Group Till Date Description Display This field displays the group of the collector to whom the cases will be reallocated The group name is displayed in the corresponding field Mandatory dd mm yyyy Type the date till which the reallocation will be valid Column Name Description Parameter Display This column displays the opening bracket for forming a condition Parameter Mandatory Pick List Select the reallocation parameter from the pick list Based on the selected parameter the criterion of reallocation is defined and attached to queue code Description Display This column displays the description
73. r a user activity Display This field displays the name of the next collector to whom the account is transferred Display This field displays the authorise date ORACLE Insurance Details Followup By Collector Filter A Collector Account No 09992050000210 Status Regular Supervisor Customer Id 602949 BALAKR ISHNA B Workflow Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Phone R 23031389 Phone 0 TSURESH SURESH TELLER SSURESH SURESH SUPER Mobile No 9849016256 WF1 WorkFlow1 State Qi QUEUEL State MAHARASHTRA Zip Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll tog PTP History Coll Summary Auth Esc Hist Insurance Details Insurance Type Insurance Code Amount Insured Tot Prem Billed Tot Prem Paid Tot Prem Remitted I I I Field Description Field Name Follow Up DK Close Description Insurance Type Insurance Code Amount Insured Tot Prem Billed Tot Prem Paid Tot Prem Remitted Display This field displays the type of insurance Display This field displays the code of the insurance type Display This field displays the amount which is insured Display This field displays the total premium which is bill
74. rvisor Phone R 23394819 Phone 0 Mobile No 9986202432 No of A C s Pending for Authorization 2 Collector TCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor ISQTP11999 TQTP11 SUPER Customer Id 600126 B aNUPAMA Workflow WK1 WORKFLOW_1 State NEW New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Exep Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details PTP Plan Sr No Promise Taken By Promise Date Promise Amount Status Promise By Follow up Field Description Field Name Description PTP Plan Display This field displays the PTP plan number A single plan can have multiple PTP Sr No Display This field displays the serial number It is the serial number in the PTP details Promise Taken By Display This field displays the name of the collector who has received the PTP from the customer Promise Date Display This field displays the date on which the promise was received Promise Amount Display This field displays the promise amount ORACLE Field Name Description Status Display This field displays the status The different statuses are
75. s field displays the number of accounts which are pending for authorisation ORACLE Field Name Account No Status Customer Id Address State Zip Collector Supervisor Workflow State Queue Excp Collector Special Code Description Display This field displays the account number selected by system or by collector for follow up The customer name is displayed in the corresponding field Display This field displays the status of the account number Display This field displays the customer ID of the borrower The customer ID is auto generated by the system Display This field displays the address of the borrower Display This field displays the state Display This field displays the zip code Display This field displays the name and code of collector to whom the case is allocated Display This field displays the name and code of the supervisor attached to the collector group Display This field displays the name and code of the current work flow of the account number Display This field displays the state in which the account is lying currently Display This field displays the name and code of the queue to which the account belongs Display This field displays the exception collector of the queue to which the case belongs Display This field displays the special code attached to the case if any 4 Select the filter criteria ORACLE 5 C
76. splays the make Display This field displays the model ORACLE Field Name Coll Valuation Data Original Value Date of Valuation Last Value Date of Valuation Market Value Valuation Source Valuation Edition Valuation Supplement Account Insurance Insurance Plan Code Insurance Policy Number Assured Value Amount Block Recovery Maturity Date Next Premium Due Date Insurance Premium Billing Description Display This field displays the original value of the collateral Display This field displays the valuation date of the collateral Display This field displays the last value Display This field displays the date of valuation Display This field displays the market value Display This field displays the valuation source Display This field displays the valuation edition Display This field displays the valuation supplement Display This field displays the insurance plan code Display This field displays the insurance policy number Display This field displays the assured value Display This field displays the amount block recovery Display This field displays the maturity date Display This field displays the next premium due date Display This field displays the insurance premium billing ORACLE Field Name Manual Premium Billing Account Percentage Insurance Premium Amount Coll Deeds Status of Deeds
77. splays the name of the collector Collector Group Display This column displays the name of the collector group to which the collector belongs Workflow Code Display This column displays the workflow code attached to the account State Code Display This column displays the state code of the workflow presently associated with the account Action Display This column displays the action taken on the account in the workflow state Action Date Display This column displays the date of the action taken ORACLE Column Name Description Result Display This column displays the result of the action Result Date Display Overridden Next Action Next Action Next Action Date Notes By Collector Authorizer PTP History This column displays the date of the result Display This column displays the automated action which was overridden by another action Display This column displays the next action It is the future action It depends on the result of the action taken earlier Display This column displays the next action date It is the future date of the action Display This column displays the notes by collector Notes by collector are comments added by collector during follow up Display This column displays the authoriser for that action This tab displays the history of the promises received by the collector for an account during the follow up ORACLE Followup By Colle
78. splays the number of times an account falls in the cycle 0 30 31 60 etc ORACLE Field Name Delinquency string for last 12 months Customer Notes Notes User Column Name Description Display This section displays the delinquency string Delinquency string for the last 12 months will display whether any installment was overdue that month value will be 0 if not overdue 1 overdue Display This field displays the notes It is the remark for the customer Display This field displays the user name Description Last Action Result Last 3 Action Result Action Action Date Result Result Date Next Action Next Action Date Collector Display This column displays the action taken for the recovery of the loan For e g reminder to a customer Display This column displays the day on which the action is taken Display This column displays the output of the action Display This column displays the result date Display This column displays the next action taken on the basis of the results from the first action For e g The result for the first action is customer promised to pay so the next action will be sending the reminder to the customer for the payment Display This column displays the date for the next action Display This column displays the name of the collector ORACLE Column Name Description Notes Display This column displays t
79. ssing the loan Display This column displays the total amount of fee that is already paid Activity history tab displays the list of activities that has been done on an account as part of the follow up activities ORACLE Authorize By Supervisor ey No of A C s Pending for Authorization Go Qi Phone R 23394819 Phone 0 Mobile No 9986202432 Collector ITCOLL1999 TCOLL1999 Account No 06001265650010 Status Regular Supervisor SQTP11999 TQTP11 SUPER Customer Id 600126 B Anupama Workflow WK1 WORKFLOW _1 State new New Address 46 Canara Bank Colony 6th Cross Nagarabhavi Road M Queue Q3 QUEUE_3 State MAHARASHTRA Zip 400063 Excp Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Activity Date Activity Activity Details Collector Action Result Next Action 29 02 2008 00 00 00 jU Action Taken ITCOLL1999 TCOLL1999 CALL MAKE A PHONE C CRP CUSTOMER REFUS REPOS REPOSESSION 25 05 2007 20 08 02 Manual Reallocation ITQTP17999 TQTP17 TEl CALL MAKE A PHONE C u 25 05 2007 18 53 57 jU Manual Reallocation S SQTP14999 SQTP14 SL l CALL MAKE A PHONE C 25 05 2007 11 35 00 Reassigned ITQ
80. tallment for loan is paid Display This column displays the total amount of the loan Interest is not included in the principal amount Display This column displays the additional charge on the principal amount Display This column displays the installment due for payment Display This column displays the outstanding charges These charges are due for payment Display This column displays the principal amount due for payment Display This column displays the number of days overdue for an installment Payment details tab displays the information about the payments made by the customer towards his account ORACLE Followup By Collector Filter Phone R 23031389 Phone 0 Mobile No 9849016256 Collector TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor ISSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WEL WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEVEL State MAHARASHTRA Zip fan0063 Exep Collector f Special Code f Multiple A c s Account Details Demo Details Collateral Details inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Installment Penalty And Other Penalty And Other Date Charges Charges Paid 15 01 2008 2571 00 0 00 11333 00
81. ted The collectors can follow up these cases using the Group Follow Up Fast Path CLN30 option Definition Prerequisites e Collectors should be defined Modes Available Not Applicable To reallocate cases collectorwise 1 Type the fast path CLN32 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Reallocation gt Collectorwise Re allocation 2 The system displays the Collectorwise Re allocation screen Collectorwise Re allocation ORACLE From Collector oe From Collector Group To Collector To Collector Group of open Cases of Cases to be Re allocated Field Description Field Name Description From Collector From Collector Group To Collector To Collector Group of Open Cases Mandatory Pick List Select the collector whose cases are to be reallocated from the pick list Mandatory Pick List Select the group of the collector whose cases have to be reallocated from the pick list Mandatory Pick List Select the collector to whom cases are to be reallocated from the pick list Mandatory Pick List Select the group of the collector to whom cases have to be reallocated from the pick list Display This field displays the total number of open cases of From collector that needs to be reallocated ORACLE Field Name Description of Cases to be Mandatory Numeric Three Re allo
82. the customer for the payment Display This field displays the date for the next action Display This field displays the name of the collector Display This field displays the brief description or the remarks by the collector Display This field displays the status of authorisation if the next action needs authorisation Demo details tab displays the demographic details of the customer Demographic details include Customer s Address details and Customer ID etc ORACLE Followup By Collector Filter Li Mobile No 9849016256 Go QJ Phone R 23031389 Phone o Collector TSURESH SURESH TELLER Account No 09992050000210 Status Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKR Workflow WEL WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip Excp Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Borrower Type sow a Mailing Address Customer ID 602949 Name BALAKRISHNA B Marital Status Address Lined Flat No 102 Srikar Apartments Address Line2 Street No 8 Tarnaka Address Line3 City Mumbai Permanent Address MAHA
83. the menus to Transaction Processing gt Collection Transactions gt Repossession gt Collateral Auctioning 2 The system displays the Collateral Auctioning screen Collateral Auctioning Collateral Auctioning Accoun t Number Gal Collateral Code L Warehouse Quotation Details ae ORACLE Field Description Field Name Description Account Number Collateral Code Warehouse Mandatory Pick List Select the account number of the customer whose asset is repossessed from the pick list Mandatory Pick List Select the code of the collateral attached on the account from the pick list The collateral name is populated in the corresponding field Display This field displays the warehouse number where the asset will be kept Column Name Description Quotation Details Sr No Display This column displays the serial number of the quotation details This is auto generated by the system Date Mandatory dd mm yyyy Type the date on which the auctioning of the asset was done Buyer Mandatory Alphanumeric 256 Type the buyer name who has bid for the auctioned asset Contact No Mandatory Numeric 45 Type the contact number of the buyer who has bid for the auctioned asset Bid Amount Mandatory Numeric 15 Type the bid amount given by the buyer who has bid for the auctioned asset Notes Optional Alphanumeric 4000 Type the notes entered during a
84. tion Product Details Product code Product Name CodCcy Term Financial Details Loan Amount Total Interest Display This field displays the product code Display This field displays the product name Display This field displays the currency code It is displayed on the basis of the loan product Display This field displays the total number of months in which the loan amount is repaid Display This field displays the actual amount disbursed for loan Display This field displays the total interest on the loan amount ORACLE Field Name Description Penalty Display This field displays the over due charges on the loan levied as a penalty Fee Display Total Principal Principal Paid Penalty Paid Fee Paid Amount Paid Today Interest Paid Overdue Amount Overdue Days Min Amount Due Cycle String Delinquency string for last 12 months Customer Notes This field displays the processing fees for the loan Display This field displays the total principal as part of the loan amount Display This field displays the total amount of the principal paid Display This field displays the amount of penalty charges paid Display This field displays the amount of total fee paid Display This field displays the amount paid today but not applied to the account Display This field displays the total interest paid Display This field displays th
85. tor SURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WEL WorkFlow1 State NEw New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEVE1 State MAHARASHTRA Zip 400063 Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Installment Principal Interest Installment Charges Outstanding Date Amount Amount Outstanding Outstanding Principal 15 01 2008 2571 00 11333 00 13904 00 0 00 797429 00 15 02 2008 2607 00 11297 00 13904 00 0 00 794822 00 15 03 2008 2644 00 11260 00 13904 00 0 00 792178 00 15 04 2008 2681 00 11223 00 13904 00 0 00 789497 00 15 05 2008 2719 00 11185 00 13904 00 0 00 786778 00 15 06 2008 2758 00 11146 00 13904 00 0 00 784020 00 15 07 2008 2797 00 11107 00 13904 00 0 00 781223 00 15 08 2008 2837 00 11067 00 13904 00 0 00 778386 00 15 09 2008 2877 00 11027 00 13904 00 0 00 775509 00 15 10 2008 2918 00 10986 00 13904 00 0 00 77259100 15 11 2008 2959 00 10945 00 13904 00 0 00 769632 00 15 12 2008 3001 00 10903 00 13904 00 0 00 766631 00 15 01 2009 3043 00 10861 00 13904 00 0 00 763588 00 15 02 2009 3087 00 10817 00 13904 00 0 00 760501 00 15 03 2009 3130 00 10774 00 13904 00 0 00 75737
86. tor TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKR ISHNA B Workflow WEL WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip 400063 Excp Collector Special Code f Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Product Details Product code 205 CodCey Product Name Term Loan Ann Total Int 104 Penalty Term 120 Fee Cycle String 0 30 31 60 61 90 91 120 121 180 terest 180 Financial Details Loan Amount 800000 00 868425 00 0 00 0 00 Total Principal 800000 00 Amount Paid Today 0 00 Min Amount Due 0 0 Principal Paid 0 00 Interest Paid 0 00 Penalty Paid 0 0 Overdue Amount 13904 00 Fee Paid 0 00 Overdue Days 16 Customer Notes Delinquency string for last 12 months 8 Notes 1 2 9 10 11 12 I J J Action Action Date Last Action Result Last 3 Action Resu It Result BEEBE BEER EEE Result Date Next Action Next Action Date Collector Auth Status I I Field Description Field Name Follow Up ok Close Descrip
87. uctioning 3 Select the account number of the customer whose asset will be repossessed from the pick list 4 Select the collateral code from the pick list 5 Enter the quotation details Collateral Auctioning ORACLE Collateral Auctioning Collateral Code Accoun t Number I fa Warehouse Quotation Details 6 Click the Ok button 7 The system displays the message Record modified successfully Click Ok to continue Click the Ok button CLN64 Collateral Disposition Using this option you can maintain the sale details of the auctioned assets of a customer and the details of the new buyer to whom the asset will be sold This is useful to complete the audit trail for the resale process Once the assets are repossessed they will be disposed by auctioning using the Collateral Auctioning Fat Path CLN63 option After this the auctioned details need to be maintained in the system Definition Prerequisites e CLN68 Collateral Auctioning Modes Available Not Applicable To select the buyer for the asset 1 Type the fast path CLN64 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Repossession gt Collateral Disposition 2 The system displays the Collateral Disposition screen ORACLE Collateral Disposition Collateral Disposition Collateral Code Warehouse Account Number w
88. up activities Followup By Collector Filter ee Go aj Phone R 23031389 Phone 0 Mobile No 9849016256 Collector TSURESH SURESH TELLER Account No 09992050000210 Status Regular Supervisor SSURESH SURESH SUPER Customer Id 602949 BALAKRISHNA B Workflow WF1 WorkFlow1 State NEW New Address Flat No 102 Srikar Apartments Street No 8 Tarnaka Mum Queue Q1 QUEUEL State MAHARASHTRA Zip 400063 Exep Collector Special Code Multiple A c s Account Details Demo Details Collateral Details Inst Details Payment Details Activity Hist Coll Log PTP History Coll Summary Auth Esc Hist Insurance Details Activity Date Activity Activity Details Collector Action Result Next Action Follow Up Field Description ORACLE Column Name Description Activity Date Display This column displays the execution date of the activity Activity Display This column displays the type of the activity system driven or user driven Activity Details Display This column displays the activity details It is the detail of the activity whether it is the case of reallocation or reassign Collector Display This column displays the name of the collector who has executed the activity Action Display This column displays the type of the action taken to execute an activity Result Display This column displays the final result o
89. use in any inherently dangerous applications including applications that may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate failsafe backup redundancy and other measures to ensure its safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing This software or hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Ora
90. xception Case MGRMIG cicccseics iseitis eniai aaia 99 UNG as ors at roasts ar roe ares ad roe intr wa ar om aare wearin airhecnans omlaarieaninnoelamneainowiaa 102 TiS GENS REGUE iienaa aa reer er mentee rer a ree ere eee tee ere 102 ORACLE Query CLN50 Search Using this option the collector can search the cases on different criteria s The various search criteria s are customer short name customer IC and customer ID The system displays the account number and the name Using the Follow Up Query Fast Path CLN55 option the collectors can follow up the accounts which are displayed at different priority level Definition Prerequisites e 8053 Customer Opening e Accounts to be opened for the customers Modes Available Not Applicable To search the customer 1 Type the fast path CLN50 and click Go or navigate through the menus to Transaction Processing gt Collection Transactions gt Query gt Search 2 The system displays the Search screen Search ORACLE Search Search Criteria Search String Customer Accounts Cust ID Name EEEeEEEE Clear Close Field Description Field Name Description Search Criteria Mandatory Drop Down Select the search criteria from the drop down list It is the selection criteria for the account to be searched The options are e Customer Short Name e Customer Ic e Customer Id Search S
91. ys the chassis number of collateral Display This field displays the registration number of collateral Mandatory Pick List Select the warehouse number where the asset will be kept from the pick list The warehouse name is displayed in the corresponding field Display This field displays the mileage of collateral Display This field displays the market value of collateral Mandatory Pick List Select the reason code as to why the asset is repossessed from the pick list The reason is populated in the corresponding field Mandatory Alphanumeric 254 Type the notes by the collector Description Collateral Component Details Component Condition Remark Field Name Mandatory Alphanumeric 12 Type the details of the components of collateral Mandatory Alphanumeric 30 Type the condition of collateral Optional Alphanumeric 100 Type the remark for the collateral Description ORACLE Field Name Description Location Details Address 1 Address 2 City State Zip Code Mandatory Alphanumeric 40 Type the first line of the current address of the asset Mandatory Alphanumeric 40 Type the second line of the current address of the asset Mandatory Alphanumeric 40 Type the city of the asset Mandatory Alphanumeric 40 Type the state of the asset Mandatory Alphanumeric 30 Type the zip code of the asset 3 Select the account number of

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