KIR-OSADS-3Y (PDF Format)
Contents
1. DD disassembly is required such as in a major data recovery process you would need to purchase the HDD from the ASP 13 Consequential or other damages of any kind that may occur during repair or replacement 14 Cost associated with the de installation and re installation of the product is not covered under this Plan 15 Product purchased from anyone other than Toshiba or a Supplier or product not imported by Toshiba 16 Modifications to the product not approved in writing by Toshiba 17 Service made necessary by use of incompatible third party product 18 Service of product on which the TOSHIBA label or logo rating label or serial number have been defaced or removed 19 FORCE MAJEURE Toshiba will not be responsible for any failure to perform due to causes beyond it s control including without limitation fires floods earthquakes explosions accidents acts of public enemy wars rebellions insurrections sabotage epidemics quarantine restrictions labour disputes labour shortages transportation embargoes or failures or delays in transportation inability to secure raw materials or machinery for the manufacture of their products and delivery of their services acts of God acts of any government or any agency thereof including denials or onerous restrictions on required export licenses and judicial actions Additional care recommendation If you use this product in a mobile environment you should 1 Read and follow all care in2. Three 3 Year Extended Support Plan Terms and Conditions Part Number KIR OSADS 3Y KIR OSADS 3Y INV For KIRA Part Numbers PSU7FA 01700L PSU7FA 01700K PSU7FA 00C006 PSU7FA 00X00K PSU7FA 00TOOK PSU7FA 0OHOOK PSU7FA O0YOOL product THE EXPRESSLY STATED TOSHIBA LIMITED WARRANTY TERMS AND CONDITIONS TOSHIBA AUSTRALIA PTY LIMITED ABN 19 001 320 421 DOES NOT WARRANT THAT OPERATION OF THIS TOSHIBA KIRABOOK COMPUTER PRODUCT OR GOODS WILL BE UNINTERRUPTED OR ERROR FREE YOU MUST READ AND FOLLOW ALL SET UP AND USAGE INSTRUCTIONS IN THE PROVIDED MANUALS IF YOU FAIL TO DO SO THIS PRODUCT MAY NOT FUNCTION PROPERLY OR MAY SUFFER OTHER DAMAGE ADDITIONALLY FAILURE OF THE PRODUCT MAY RESULT IN LOSS OF DATA TOSHIBA STRONGLY RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY TOSHIBA SHALL HAVE NO RESPONSIBILITY FOR LOSS OR SECURITY OF ANY DATA OR ANY DAMAGE TO THE PRODUCT IF YOU DO NOT AGREE TO THESE CONDITIONS RETURN THE PACK IN ITS ENTIRITY TO THE PLACE OF PURCHASE FOR A REFUND General Terms With the purchase of this Three 3 Year Extended Support Plan Plan Toshiba expressly warrants the product nominated and registered by the purchaser to be free from defects in workmanship and materials for a period of three years from the date of purchase provided the product has been offered with 2 year voluntary limited warranty warranty only imported and sold by Toshiba Australia Pty Limited Toshiba or Manuf
3. acturer through it s Authorised Resellers Retailers and Distributors Supplier and applies only to product that is new or refurbished and certified by Toshiba on the date of purchase and for which you have an invoice showing proof of purchase This offer will only be accepted for registration within the product s original warranty period Under this Plan and during the Plan s period for the products specified above you are entitled to e 3 years Toshiba parts and labour warranty Limited hardware phone support in Australia and New Zealand On site Service in covered Metropolitan areas of Australia and New Zealand Courier pick up and return on warranty repairs in readily accessible areas in Australia and New Zealand Accidental Damage Service The Plan does not provide for remedy of failure caused by improper installation operation cleaning or maintenance and certain physical damages misuse abuse non Toshiba modifications to the product software faults normal wear and tear or any other event act default or omission outside Toshiba s control The Plan excludes all accessories and the battery which carry a 12 month warranty only from the date of the purchase of the product Any service outside the scope of this Plan shall be at Toshiba s its Authorised Service Provider s ASP or the Supplier s rates and terms then in effect Toshiba recommends that you confirm these rates and terms prior to signing any s
4. earest suitable service point and may not be available in some areas Transport time varies depending on location 7 On site service is available in major Australian metropolitan areas and New Zealand cities of Auckland Wellington and Christchurch only and this will be confirmed when you call Toshiba To enable on site visit you must provide safe and reasonable access to the product for service 8 Repair is subject to the service centre s ability to replicate the fault and parts availability Intermittent faults must be replicated to confirm that the fault is related to the goods and covered by this Plan 9 Toshiba s sole obligations with respect to software distributed under the Toshiba brand name are set out in the applicable end user licence agreement EULA Unless otherwise stated in writing non Toshiba labelled software is provided on an as is basis by Toshiba 10 This Plan is valid within Australia New Zealand 11 If applicable to your product the Accidental Damage Service ADS offer by Toshiba that was made at the time of sale will have its end date extended to match the end date of this Plan upon registration of this Plan The terms and conditions of the ADS are in addition to this Plan Please refer to Toshiba s website or the Limi Warranty Statement supplied with the product for more details KIRA3YPLAN_ ADS_0 TOSHIBA Leading Innovation gt gt gt What is not covered by this Plan This Plan shall no
5. echnical phone support If you seek Toshiba technical phone or email support beyond this period or require assistance to install configure or troubleshoot the product charges may apply at the prevailing rates Australia i 1800 808 760 New Zealand 0800 444 798 Expert staff provides technical assistance between 8AM and 6PM AEST Monday to Friday excluding national public holidays Be sure to have the following information available before you call Your product s model and serial numbers Applicable error messages or fault Operating system if applicable Installed third party hardware and software if applicable If the warranty service provided does not meet the offer outlined in this document please detail your concerns to Customer Relations Information Systems Division by a letter addressed to the below or email customerrelations toshiba tap com Toshiba Australia Pty Limited Toshiba Australia Pty Limited Head Office ISD Customer Relations ISD Customer Relations PO BOX 350 or Building C 12 24 Talavera Road NSW 1670 North Ryde Australia NSW 2 KIRA3YPLAN_ ADS_0 TOSHIBA Leading Innovation gt gt gt Change cancellation exchange and transfer Important Notice to the Consumer You have a right to cancel this agreement within 10 business days from and including the day after you signed or received this agreement Details about your additional rights to cancel this agreement are set out in the information
6. ervice or repair agreement on your product The Plan is not available to SNAP education product used by students in a school environment Consumer Guarantees Australia only Consumer Guarantees apply to goods bought on or after 1 January 2011 by a consumer from a Supplier in the course of a normal trade not by way of auction where the auctioneer acts as agent of the owner s and where the goods are normally used for personal domestic or household purposes Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure This Plan is in addition to and does not limit your rights with respect to the Australian Consumer Law in Australia or Consumer Guarantees Act in New Zealand The product you have purchased is not designed for any critical applications Critical applications means life support systems medical applications connections to implanted medical devi commercial transportation nuclear facilities or systems or any other applications where product failure injury to persons or loss of life or catastrophic property damage KIRA3YPLAN_ADS TOSHIBA Leading Innovation gt gt gt For confirma
7. further in this document To cancel this Plan you must contact Toshiba in writing or by email to the Toshiba address shown above detailing the reasons for the request of the cancellation model and serial numbers of the product and customer number if applicable If any service has been performed under this Plan prior to cancellation the amount of the refund will be reduced by the reasonable retail value of the service performed Toshiba shall apply a cancellation fee of ten percent 10 of the price paid for this Plan or 25 00 whichever is the lesser You may transfer service under this Plan to another product if the product is exchanged within the Toshiba express warranty period In the event of an exchange you must inform Toshiba within seven 7 days of the exchange and provide to Toshiba such information as it requires regarding the exchanged product and the new product in order to activate coverage on the new product Toshiba reserves the right to cancel this Plan without prior notice upon you failing to pay on the due date for payment any fee due and payable to Toshiba STATUTORY RIGHTS AND EXCLUSIONS AUSTRALIA ONLY Certain legislation including the Competition and Consumer Act 2010 and other State or Territory legislation that might apply imply warranties and conditions into consumer contracts These warranties and conditions exist separately from and are not affected by the Plan referred to in this booklet Subject to such legislati
8. ification of software faults or updating the BIOS 5 Damage delay or any action by any party not authorised to perform warranty repair on the goods Please refer to the Toshiba website for the list of ASPs or call the Toshiba Support Centre 6 External connector damage or damage caused by improper installation or improper connection to any device including but not limited to AC Power LAN or modem point USB and storage devices and memory slots 7 Damage caused by an external electrical fault power surge or use of incorrect data cabling 8 Damage caused by accident intentional or accidental misuse abuse neglect or improper maintenance use under abnormal conditions including fracture or damage to the LCD screen casework cables AC Adaptors keyboard keys covers plugs and latches This includes fluid ingress of any kind including damage from condensation damage from shock or restriction of airflow and damage from pest infestation or corrosion 9 Damage from use outside usage or storage parameters set out in the user guide supplied with each product and available on the Toshiba s website 10 Damage from use of parts or equipments not manufactured or sold by Toshiba 11 Damage to or loss of any programs data or removable storage media or costs of recovering such programs or data 12 Non authorised disassembly of the Hard Disk drive HDD will void its warranty If you need the data to be extracted from the HDD and the H
9. o process your request and to perform a warranty action No information will be disclosed without your permission Refer to Toshiba s website for more information You have a right of access to information which Toshiba may hold about you You may request the correction of that information The provisions of the Privacy Act 1988 as amended apply to any information collected by Toshiba Please review Toshiba s Privacy Statement at www toshiba com au KIRA3YPLAN_ ADS_0 TOSHIBA Leading Innovation gt gt gt
10. oblem 3 If the product still exhibits the problem contact the Toshiba Support Centre or an ASP within the Plan s period of cover and no later than 30 days after the discovery of the claimed defect whichever is the earlier 4 If you call Toshiba Support Centre a technical representative will help you to diagnose the problem and identify the most likely method for remedy and if deemed necessary arrange a service or referral to suitable repair centres 5 Online repair booking facility is available at www toshibamobilecare com au or www toshibamobilecare co nz 6 Toshiba maintains a record of warranty entitlement for all products shipped and or registered and this will be used to validate your end warranty date If you disagree with Toshiba s identification of warranty entitlement you must provide proof of purchase before any warranty service can be performed Toshiba Online Support Technical support is available electronically on Toshiba s website www mytoshiba com au or www mytoshiba co nz here you will find answers to many commonly asked technical questions in Australia and New Zealand plus downloadable software drivers and utilities Additionally you can register your product purchase an Extended Service and Support Plan or obtain a listing of ASPs nearest to you Toshiba Support Centre Under the Plan s entitlement and during the Plan s period Toshiba provides a dedicated KIRA Hotline offering limited complimentary t
11. on and to the warranty contained in this booklet all warranties conditions and liability implied by law that may be excluded are hereby excluded and Toshiba shall not be liable for any direct or indirect loss or damage of any kind arising from the me a your use of them including but not limited to loss of profits and incidental or consequential loss or amage STATUTORY RIGHTS AND EXCLUSIONS NEW ZEALAND ONLY If you acquire the goods from Toshiba through it s Authorised Resellers and Distributors for the purposes of a business then pursuant to section 43 2 of the Consumer Guarantees Act 1993 CGA it is agreed that the provisions of the CGA do not apply To the fullest extent permitted by law in New Zealand Toshiba excludes any liability for any direct or indirect loss or damage of any kind arising from the goods including consequential loss or damage or loss of profits and loss or damage arising from the negligence of Toshiba s employees and agents This Plan is personal to the original purchaser and cannot be transferred to a subsequent purchaser although the purchaser in some circumstances may have rights under the Consumer Guarantees Act 1993 or the Sale of Goods Act 1908 These exclusions do not exclude Toshiba s liability in respect of any warranties or guarantees implied by any relevant legislation in New Zealand which cannot be legally contracted out of PRIVACY STATEMENT Information supplied by you is used by Toshiba t
12. riginal product warranty period or 90 days from the date of service completion 4 If the Hard Disk Drive is replaced Toshiba will reinstall the original configured operating system as shipped with the goods when it was sold provided you supply the original Product Recovery Disc s RCD and or the Software Product Key If you do not have the RCD a media can be requested and purchased by contacting the Toshiba Support Centre or the ASP provided that you can produce the Software Product Key Repair to the goods may result in loss of the data It includes for example songs photos telephone numbers and electronic documents Toshiba recommends that you back up and secure your data prior sending the goods for repair or service 5 This Plan is personal to the person or organisation that acquires the product from a Supplier and may not be transferred to a subsequent owner 6 If on site or courier pickup and return service applies to your product you are required to contact Toshiba to arrange this service using Toshiba s authorised service personnel or designated freight carrier Toshiba will not accept charges or liability for any service or freight arranged by you For courier transport please ensure that the product is sufficiently padded and boxed for transport Toshiba does not accept any responsibility for damaged product in transport due to inappropriate packaging This courier service is only applicable between your location and the n
13. structions provided with your product 2 Ensure that the product has completely shutdown No activity on the HDD light before moving the produc Any applied shock before complete shutdown may damage the HDD 3 Purchase a carry bag or case affording shock and impact protection suitabl Specification section of the User Manual for shock rating KIRA3YPLAN_ADS_0 TOSHIBA Leading Innovation gt gt gt applied to the product as this may damage the product and or its LCD 4 Not leave any cable connected to the product when transporting it This may damage the connector s 5 Not store the AC adaptor or AC power lead where impact with the LCD or LCD top cover can occur You may damage the LCD screen if excessive shock is applied to this area 6 Not wrap the cables around the AC Adaptor either in use or when storing This may damage the cables 7 Discuss your usage patterns with Toshiba or an ASP to determine if a Preventative Maintenance program should be purchased to support your IT requirements This is especially important where the product is used in a tropical environment or if the goods is subject to multiple daily movements such as in Field Sales Service use How to obtain service 1 Consult the Users Guide soft copy on your product or available for download from Toshiba s website 2 Where appropriate visit Toshiba s website here you will find support documents files and drivers that may assist you with the pr
14. t apply to damages or in certain circumstances including without limitation those set out below however these may be covered under the ADS program please refer to Toshiba s website or the Limited Warranty Statement supplied with the product for more details 1 Limitations in technology There are technology limitations on some of the devices used in this product These limitations are common or are defined standards within the IT Industry and are not specific to Toshiba product a The TFT display may present up to 6 non conforming pixels bright or dark spots representing less than 0 0003 error rate b The DVD ROM or Blu ray drive and software player may not play certain movie titles due to regionalisation or other security levels set by the title producer The DVD ROM standard allows five changes of region code on the player before the fifth change becomes fixed Thereafter only Region coded DVDs that correspond to the fifth change may be played These cases are a limitation of technology and do not represent a defect in the product Refer to Toshiba s website Technical Limitations page for more information 2 Assistance to install configure or troubleshoot the product any software application or any third party device however this service may be available by contacting the Toshiba Support Centre or some ASPs at their prevailing rates 3 Replacement of any batteries beyond 12 months from the original purchase date 4 Rect
15. tion of the Plan period of cover applicable to your model and updates to this Plan s terms and conditions please refer to Toshiba s website www mytoshiba com au or www mytoshiba co nz or contact the Toshiba Support Centre contact details further in this document Toshiba reserves the right to modify the terms and conditions of this Plan including fees at any time Service Registration To activate service you must register this Plan within 14 days of purchase by either e Online registration at www mytoshiba com au e Completing and returning the Registration card via post to Toshiba ISD Registrations PO BOX 350 North Ryde NSW 1760 What Is covered under this Plan 1 If the product fails during normal and proper use within its warranty or the Plan period Toshiba will repair or exchange the faulty parts within the product or the product itself Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the product Ownership of items is surrendered to each party on exchange Repair or exchange is subject to the original item being genuine and unaltered 2 Toshiba will take reasonable steps to provide service parts availability where it is commercially prudent to do so 3 Unless otherwise advised in writing Toshiba will choose to repair or exchange the faulty parts Repaired or exchanged items are warranted for the longer of the balance of the o
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