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User`s Manual M80WMS

1. sss 10 2 2 8 Stage 3 Sending requests to 10 a Determining the TCP port ssssssssseeeeeeeennneen enne 11 b Determining IP address ses 11 2 2 4 Stage 4 Receiving the firmware download 12 2 2 5 Stage 5 Receiving the configuration file 12 3 INTERACTIVE SET UP ener 15 3 1 SETTING NETWORK ENVIRONMENT 17 3 1 1 General Parameters sessi 18 a The Terminal Name 18 b The Terminal 2 2 222 18 3 1 2 Ethernet Interface esses essen nnne nnns 19 a Static or Dynamic IP Address sse 20 DDNS Protocol sue etr ede sem whee 21 c Router Management 22 3 1 3 Server Management seen 23 3 1 4 SSL Securily A o eol 24 3 2 GENERAL SETTINGS ti teet imde tata 25 3 2 1 The Keyboard and the Mouse seen 26 3 2 2 5 The SCIG6TI idm eu P Mt esee 27 Graphical 27 DESCENSO eee n mei Wr ede eq td dae 28 CTO SCTE OTe e eere eia teles anre e e erede e 28 3 2 9 Local Desktop pci ta iii i eere mm cdd 30
2. p EE 30 b nete uta tee e meo ven i te det ed 31 3 2 4 NT oeque 31 a Audio iA rete 31 D Sound AE S aet o e d elo ee aros 32 3 2 5 Global RDP toda e 32 a USB Port Redirection sess 32 b Keyboard Nationality 34 3 2 6 Time Settings cae tede Lone ERE 34 ay Internal Clock etr ee Rieti eda 35 b Time Redirection A nnne nnns 35 c Automatic RRebOOL nerd d te deed toes 36 3 2 7 Terminal Remote Control essen 37 a Remote tft Et crt rte qt 37 b Telnet Set Upi ieseana oa taes asiaa aaa 37 3 2 8 PasSWOId 1 tit e ibi es ices 38 a Setting the Password cocociccccncccnoncconocnnnnccconnnnnnnnn nana nn nn cn 38 b Ehtering Set Up etie ii 38 3 3 THE MULTIPOINT SESSION sse 39 3 3 1 Connection Properties essent 40 3 3 2 Authentication 41 3 3 3 Display Parameters sees nnne nnne nnne 42 3 3 4 Additional Parameters sese 42 3 3 5 Redirected Fiesources es sienne nnne 43 a Declaring a Redirected 44 b Declaring a Redirected COM LPT 46 Redirecting
3. Example sSystemRoot system32 cmd exe Working Directory available only if Auto Run is set to yes sets program working directory Example D AX3000 Model 80WMS User s Manual 41 Interactive Set Up AXEL 3 3 3 Display Parameters The following box is displayed Display Parameters Format Default Cancel This box allows display settings resolution number of colors and frequency to be set The availability of these parameters depends of the Type value Default these three parameters are issued from general settings see Chapter 3 2 2 When general settings are modified these three parameters are automatically updated with new values Customized the three parameters are independent from general settings 3 3 4 Additional Parameters The following box is displayed Additional Parameters Connection RDP Medium Level axel3403E7 No Display Yes Keyboard and Mouse Remote Enabled Operating Mode No OK lt 10 gt Cancel 42 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up These parameters are Default Security Level values are RDP the terminal offers standard RDP security layer If this is denied by the server the SSL TLS or SSL TLS NLA security layer is offered SSUTLS the terminal offers both the traditional and the SSL TLS security layers SSL TLS NLA the terminal offers both the traditional and the SSL TLS NLA security layers Encryption
4. Note the following keystrokes are available in the set up for more information see Appendix A 1 lt Enter gt if the current field is a button perform a click Else jump to the default button of the box OK Next lt Spacebar gt click button toggle yes no and open a list lt Esc gt cancel current field or select Cancel button Tab or x next field lt Shift gt lt Tab gt or lt gt previous field 16 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 1 SETTING NETWORK ENVIRONMENT The network settings are available through the Configuration Network menu Configuration Diagnostics Upgrade Network gt General Parameters Terminal gt Ethernet Interface gt Multipoint Session Servers Ports 3 Security Advanced This chapter covers the AX3000 network configuration General Parameters the terminal identification and the interface activation Ethernet Interface static or dynamic IP address DNS protocol and router management Servers manages the server list SSL Security tune the SSL certificate verification Note more information is given in the following appendices Appendix A 2 Ethernet addresses IP addresses net masks and routers Appendix A 3 DHCP protocol Appendix A 4 DNS protocol AX3000 Model 80WMS User s Manual 17 Interactive Set Up AXEL 3 1 1 General Parameters To set the AX3000 interface and the terminal identific
5. OK lt F10 gt Cancel The first option allows the Connection Speed to be set The value will set by default some User Experience options All these features can be enabled disabled To enable a feature set it to x Desktop Background the AX3000 operator is allowed to select a desktop background Note the background feature must be also allowed by the Windows server Show contents of window while dragging the AX3000 operator can choose to display the contents of windows while resizing or dragging Menu and window animation the AX3000 operator is allowed to select the animation function AX3000 Model 80WMS User s Manual 49 Interactive Set Up AXEL Themes the AX3000 operator is allowed to select a theme i e a desktop appearance other than the Windows Classic Theme Font Smoothing Desktop Composition only available with RemoteFX See Chapter 3 3 4 allows a full aero experience translucent windows flip 3D preview in the taskbar The Bandwidth parameters are Bitmap Cache enabling the bitmap cache allows the AX3000 to store images icon buttons etc locally This can both improve the AX3000 performance and decrease network traffic Three values No no cache Yes the cache is reset each time a new session is established Yes persistent the cache is not reset when a session is closed This could allow bandwidth to be saved for the next session Offscreen Cache available only if
6. Cancel Enter the following parameters for each transition time Transition Day day number day and month For example Last Sunday of March for daylight time Transition Hour enter the hour without minute For example 2 is 02 00 c Automatic Reboot When a NTP server is set the terminal can be automatically rebooted every day or a specific day This can be used with the auto configuration feature 36 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 2 7 Terminal Remote Control Select the menu Configuration Terminal Remote Control Remote Control Remote Control Telnet Setup Cancel a Remote Control This functionality allows an administrator to remotely take control of a terminal The administrator can passively watch the users screen or actively take control with his own keyboard for various support or administration purposes The parameters are Remote Control Allowed yes or no User s Authorization Required possible values are No Mandatory Yes automatically accepted Yes automatically refused Note for the two last values the Time out sec option is available Text Mode TCP Port remote control only for terminal set up VNC Mode TCP Port global remote control Password optional this password will be requested when the connection is established For more information refer to Chapter 5 2 2 b Telnet Set Up This functionality allows the term
7. Description User definable for example Axel vender option for auto configuration Click OK to exit this box and again to exit the former box 3 In the left panel select Server Options then right click Configure Options Within the available options tick the new Axel entry and enter IP and TCP port details as below as string value For example Server Options General Advanced Available Options Description 4 O 075 StreetT alk Servers List of Stree 076 StreetT alk Directory Assistance STDA Servers List of STD 231 Axel Autoconf Axel vender O 249 Classless Static Routes Destination zl r Data entry String value 192 168 1 128080 Cancel Apply Note the changes take immediately effect 5 3 axrmserv option auto confiquration The axrmserv option always the network location of the AxRM server to be 114 AX3000 Model 80WMS User s Manual AXEL Appendix broadcast The format is as follows axrmserv paraml param2 The parameters are The IP address or DNS name of the AxRM server The TCP port AxRM is listening on Having two parameters is not mandatory nor is the order important For example you may only need to enter the IP address if the default port 80 is being used The table below gives examples AxRM Network Location IP address TCP port axrmserv mypc 82 mypc DNS r
8. Ports xxx For example the Usb1 port Logical Port Usbi Product Line Parameters Printer 9600 8 1 No High High Associated Service None RDP Redirection Printer COM port OK lt F10 gt Printer and COM Set the Active parameter to As Printer or As Printer and COM Then select Printer Parameters The following box is displayed RDP ICA Parameters Generic Text Only a No Cancel These parameters are Printer Name name of the Windows printer AX3000 Model 80WMS User s Manual 45 Interactive Set Up AXEL Windows Native Driver printer driver name It is ESSENTIAL that the value entered here matches the printer driver name exactly as installed on the server If the match is not exact Windows will not be able to connect the printer to the driver and the printer will not be added to the Windows spooler Time out sec in event of a printer error no paper off line etc this is the delay before the terminal reports the error to Windows Save Printing Option when the default printer configuration is modified on the server side this option allows the terminal to store this configuration in the AX3000 Local Store See Chapter 3 6 4 The printer declaration is completed For the redirection procedure consult the sub section b Declaring a Redirected COM LPT Port On a connection a redirected COM LPT port will be automatically added to the Windows server reso
9. 4 4 1 Getting Session Information essen 72 4 4 2 Locking the Screen sss eitis 73 4 4 3 USB Port Redirection Function sse 74 4 5 REBOOTING OR TURNING OFF THE 75 4 6 AX3000 HOT KEYS iile inre pter et e ie Eee 76 5 77 5 1 LOCAL ADMINISTRATION esesseseseeeeenenerenneneen nnne ener 78 5 1 1 Handling a Configuration File with a 78 a Obtaining and Storing the Configuration File 78 b Send a Configuration File to the 79 5 1 2 Updating the Firmware seen 80 a Froma Mem SNEK tt etie ti 80 b With bootp tftp Protocols 81 5 1 3 The Ping Commamnd isses enne 81 5 1 4 Connection enne 81 a Global Connection List e inienn niran anaa ae ener 82 b TCP Server and TCP Client Connection Information 83 5 1 5 Ethernet Interface Management sene 85 CREE EE 85 b DEGP DINS dint beet thee tt etie dett dedo 86 em 87 5 1 6 USB Statistics ei oid die Hei ied tad 88 5 2 REMOTE ADMINISTRATION sse nennen 8
10. External USB mass storage devices memory sticks hard drives CD DVD readers are redirected to the Windows Citrix server and are seen as local drives The USB drive parameters are Access Permission Read Only and Read Write Driver Letter mnemonic given to the Windows server Important this box allows global parameters to be set up It is necessary to also enable disable USB drive redirection for the MultiPoint session see Chapter 3 3 5 A 6 3 Session Level Enhanced Parameters Each session screen or printer port offers enhanced parameters These parameters are available through the Connection Properties box depending on the session type this box is located in the Sessions Session x menu or the Aux Ports xxx menu This is an example of the dialog box Enhanced Parameters 3389 11680 1460 64 Random Disable No Cancel 118 AX3000 Model 80WMS User s Manual AXEL Appendix Notes The available parameters depend on both the connection type screen or printer port and the associated protocol New values are used for the next TCP IP connection no need to power cycle the AX3000 a The TCP port Parameter This parameter is the server TCP port on which the session is connected The default values 3389 b The mss and Window Parameters These two parameters are the AX3000 resources allocated to telnet and tty screen sessions for receiving network data mss maximum s
11. Maximum a legacy codec is used 3 4 USB MANAGEMENT 3 4 1 Specifications Technical specifications Maximum supported speed high speed 480 Mbits Maximal consumption 500 mA total current draw for all ports Important Note power hungry non computing USB devices must not be connected to the terminal fans lights as they have the potential to draw too much current and cause damage to the terminal The following USB devices are supported Keyboard Barcode reader Mouse HUB Printer USB RS232 adaptor Touch Screen Mass storage device memory stick hard drives CD DVD readers Audio device Other USB devices are detected but not supported USB devices are hot pluggable and are dynamically detected by the Axel terminal Maximum number of connected USB devices Two keyboards and barcode readers Two mice Two HUBs Four printers or USB RS232 adaptors AX3000 Model 80WMS User s Manual 51 Interactive Set Up AXEL One touch screen One mass storage device One audio device 3 4 2 Connecting a USB Keyboard The USB keyboard is automatically detected by the Axel terminal The USB keyboard settings nationality LED initialization are displayed and can be changed in the AX3000 s General Parameters For more information see Chapter 3 2 1 Note multiple keyboards USB and or PS2 can be connected The same settings are used for both and they can be used simultan
12. Retry later When the resolution fails the session must be manually closed This is done by pressing lt Ctrl gt lt Alt gt lt Shift gt lt D gt A 4 3 Publishing the Terminal Name The terminal name may be registered with the DNS server This can be done by the DHCP server or by the terminal itself a By the DHCP Server Important the DHCP server must support the DDNS Dynamic DNS function To register the terminal name by the DHCP server Enable the DHCP protocol Set DNS Server Update to by the DHCP server Because the DNS server is updated by the DHCP server the information about the type direct or direct reverse and the result success or failure of the DNS update is not returned to the terminal b By the terminal The terminal can register itself The terminal behavior depends on the value of DNS Server Update option By the terminal the terminal updates the DNS server only if the DHCP server is agreed By the terminal forced whatever the DHCP server information the terminal updates the DNS server use carefully According to the option Update Type the terminal updates direct A or Direct A and Reverse PRT DNS server records AX3000 Model 80WMS User s Manual 111 Appendix AXEL For a Direct A update two entries are added in the DNS server database A Host type entry containing the terminal IP address A Text type entry containing the terminal signature No
13. encryption levels are Low Level only one direction encrypted connections are accepted Data sent by Windows is encrypted Medium Level both direction one direction encrypted connections are accepted High Level only both direction encrypted connections are accepted Connection Name this character string identifies the AX3000 within the Windows Operating System By default this name is the terminal name see Chapter 3 1 1 Console Mode when set to yes the RDP connection will take remote control of the Windows Server main console Optimized Screen Refresh smooth video playback especially for flash type content ie Youtube RemoteFX 32bpp LAN this operating mode available only for a 32bbp connection with the Network Speed sets to LAN lt Ctrl gt lt Alt gt lt Del gt the two modes for this keystroke Local the keystroke is handled by the AX3000 and is used for shutdown the terminal see Chapter 4 8 Remote the keystroke is handled by the Windows server for example opening the task manager lt Scroll Lock gt amp lt Pause gt enable or disable these two keys Audio Redirected to Buzzer this mode allows system beep to be sounded by a terminal with no audio USB device 3 3 5 Redirected Resources The redirected resources mechanism allows one or more local resources to be published to the Windows server These resources are available only for the terminal s user
14. A DNS alias can be used to allow the AxRM PC to have two names i e its original name AND axrmserv Method 3 If axrmserv cannot be resolved as a final attempt the terminal assumes AxRM resides on the same PC as the DHOP server Method 4 Only used when the location IP address or name and the TCP port of the AxRM machine are specified within the AX3000 Set Up See Chapter 3 6 2 This is not viable for setting up brand new terminals as required AxrM PC data to be already entered in the terminal setup The IP address of the AxRM server and the location method used is shown on the status line Auto Conf DHCP aaa bbb ccc ddd AxRM 1 www Xxxx yyy Zzzz nnnn The terminal sends an auto configuration request to AxRM every 5 seconds If no response is received after 10 attempts the terminal starts the mechanism again i e from stage 1 AX3000 Model 80WMS User s Manual 11 Initial Power On AXEL This loop stops when either AxRM responds or if a user presses any key on the keyboard causing the normal interactive quick setup to run 2 2 4 Stage 4 Receiving the firmware download A dialog box on the terminal screen provides the status From this stage the mechanism cannot be aborted Note that firmware downloading may not have been specified by AxRM in which case the procedure passes directly to stage 5 The dialog box is as shown uto Configuration in progress fiuto Conf DHCP 192 16
15. Administration Appendices The following appendices give more detailed information A 1 Using the AX3000 interactive set up A 2 Network overview Ethernet address IP address and routers protocol A 4 DNS protocol A 5 Axel DHCP Option A 6 Going further A 7 Hardware and firmware information 2 AX3000 Model 80WMS User s Manual AXEL Introduction to the AX3000 n INTRODUCTION TO THE AX3000 AX3000 Model 80WMS User s Manual 3 Introduction to the AX3000 AXEL This chapter introduces the main features of AXEL Thin Clients 1 1 ULTRA THIN CLIENT TECHNOLOGY The main benefits of Ultra Thin Client technology are No Operating System The innovative Ultra Thin Client technology from Axel uses ALL the hardware resources for specific thin client functions and not simply to host an operating system These functions are Screen refresh resolution performance High robustness and availability No memory fragmentation Totally virus proof Instant boot No Embedded Applications Embedded applications in a terminal are a source of problems consider the following Application of regular security upgrades and patches Support and tracking of successive versions of applications After an upgrade more memory may be required to run new version Integrity of functionality ie two identical terminals may behave very differently depending on installed applications and their versions 4
16. Appendix any network resource Each node has a name Label which must be unique to other nodes at the same level but not necessarily unique within the whole network Label syntax Permissible characters are letters a z to A Z numbers 0 9 and the hyphen A Label must begin by a letter and be ended by a letter or a number The resolution is not case sensitive The domain name of a node is the list of the labels on the path from the node to the root of the tree A dot is used to separate each label Two types of host names can be distinguished within the AX3000 A full name one or more dots are included in the name Example www axel com An incomplete name no dots are used The resolution procedure concatenates another character string to this name the default DNS domain name For more information see Chapter 3 1 2 Example as400 is concatenated with servers axel com to create a full name of as400 servers axel com A host name is only resolved if the IP address is needed l e to open a session or to ping Note a name is resolved for each connection attempt even if its IP address has been obtained by a previous resolution A 4 2 Resolving a Name a Resolution Strategy To resolve a name a DNS request is sent by the AX3000 A DNS request contains the destination DNS server IP address and the name to be resolved To resolve a name possibly more than one DNS request is needed if one or mor
17. Nynorsk 0814 Arabic Syria 2801 Polish 0415 Arabic Tunisia 1C01 Portuguese Portugal 0816 Arabic Yemen 2401 Portuguese Brazil 0416 Armenian 042B Raeto Romance 0417 Azeri Latin 042C Romanian Romania 0418 Azeri Cyrillic 082C Romanian Moldova 0818 Basque 042D Russian 0419 Belarusian 0423 Russian Moldova 0819 Bulgarian 0402 Sanskrit 044F Catalan 0403 Serbian Cyrillic 0 1 Chinese China 0804 Serbian Latin 081A Chinese Hong Kong SAR 0C04 Setsuana 0432 122 AX3000 Model 80WMS User s Manual AXEL Appendix Chinese Macau SAR 1404 Slovenian 0424 Chinese Singapore 1004 Slovak 041B Chinese Taiwan 0404 Sorbian 042E Croatian 041A Spanish Spain OCOA Czech 0405 Spanish Argentina 2C0A Danish 0406 Spanish Bolivia 400A Dutch Netherlands 0413 Spanish Chile 340A Dutch Belgium 0813 Spanish Colombia 240A English Australia 0C09 Spanish Costa Rica 140A English Belize 2809 Spanish Dominican Republic 1C0A English Canada 1009 Spanish Ecuador 300A English Caribbean 2409 Spanish Guatemala 100A English Ireland 1809 Spanish Honduras 480A English Jamaica 2009 Spanish Mexico 080A English New Zealand 1409 Spanish Nicaragua 4C0A English Philippines 3409 Spanish Panama 180A English South Africa 1C09 Spanish Peru 280A English Trinidad 2C09 Spanish Puerto
18. Remote Socket Rcv Q Snd Q Refresh AX3000 Model 80WMS User s Manual 83 Administration AXEL Description of the information given within this box Who AX3000 resource involved in the connection S1 session 1 Type network service being used or tty State the possible values are Established the session is connected Closed the session has ended Syn sent connection request in progress Time Wait connection close in progress Local Socket IP address and TCP port for the AX3000 Remote Socket IP address and TCP port for the host Rev Q number of bytes received by the AX3000 and not yet processed Snd Q number of bytes not yet sent to the host Example of a counter box 11 Statistics GENERAL ERRORS Refresh 84 AX3000 Model 80WMS User s Manual AXEL Administration 5 1 5 Ethernet Interface Management a State The following information is displayed when selecting the Configuration Network Ethernet Interface State menu Ethernet Interface Connection IP Parameters Other Information Edit Edit Refresh Note this information is automatically updated every 5 seconds To force an update use the Refresh button In the above dialog box the following information is given Link speed and type the network interface useful when set in auto sense mode IP parameters IP address netmask and default router FQDN termina
19. Resources within the RDP 47 3 9 6 Performance eic ie idilio eee ie dag 49 3 4 USB MANAGEMENT coococccoccccconccconncnnnnnnnnnnccnnnnnnnn nc naar cnc nentes nnns 51 3 4 T SPOCHICAUONS iii E 51 3 4 2 Connecting a USB Keyboard sse 52 3 4 3 Connecting a USB Barcode 52 3 4 4 Connecting a einen enne enne 52 3 4 5 Connecting a HUB sss enne tnn 52 3 4 6 Connecting a Printer sssssssssss sisse 52 a Logical Port Attachment 52 b Releasing a Logical Port einean 53 3 4 7 Connecting a USB RS232 54 OVeIVIOW sss iecexia tee A E 54 e reti icin da ia ae 55 3 4 8 Connecting a Mass Storage Device 55 3 4 9 Connecting a USB Audio 56 3 4 10 Connecting a Touch sse 57 3 4 11 Listing Connected USB 57 3 5 PRINTER MANAGEMENT 2 57 3 5 1 Setting Up the Printer esses 57 a Setting USB Logical Ports o ooononnncninnccnnnccnnoccnnnccncnncccnnnnnn arranca narcos 57 b Setting Network Printers ooo
20. Rico 500A English United Kingdom 0809 Spanish Paraguay 3C0A English United States 0409 Spanish El Salvador 440A Estonian 0425 Spanish Uruguay 380A Farsi 0429 Spanish Venezuela 200A Finnish 040B Southern Sotho 0430 Faroese 0438 Swahili 0441 French France 040C Swedish Sweden 041D French Belgium 080C Swedish Finland 081D French Canada 0COC Tamil 0449 French Luxembourg 140C Tatar 0444 French Switzerland 100C Thai 041E Gaelic Ireland 083C Turkish 041F Gaelic Scotland 043C Tsonga 0431 German Germany 0407 Ukrainian 0422 German Austria 0607 Urdu 0420 German Liechtenstein 1407 Uzbek Cyrillic 0843 German Luxembourg 1007 Uzbek Latin 0443 German Switzerland 0807 Vietnamese 042A Greek 0408 Xhosa 0434 AX3000 Model 80WMS User s Manual 123 Appendix AXEL Hebrew 040D Yiddish 043D Hindi 0439 Zulu 0435 Hungarian 040E Note this list can be found on the MSDN Microsoft site http msdn microsoft com library default asp url library en us script56 html 882ca1eb 81b6 4a73 839d 154c6440bf70 asp A 7 HARDWARE AND FIRMWARE INFORMATION To obtain the terminal s firmware and hardware revisions use one of the following Use the AxRM utility Enter the AX3000 interactive set up and select A 7 1 Hardware Information The AX3000 hardware information is FKx BVyyy FKx is the circuit board code FK stands for Flash Key BVyyy is the boot code version the bo
21. a DHCP request is sent If a server is available its IP address is shown in the status line Auto conf DHCP aaa bbb ccc ddd The terminal passes to stage 3 2 2 3 Stage 3 Sending requests to AxRM After obtaining an IP address via DHCP negotiation the terminal must start communicating with the AxRM server This presents a challenge because the terminal must determine both the IP address and the TCP port of the AxRM server The recommended way is to configure the DHCP server to send this information in addition to the AX3000 IP address This information IP address and port can easily be entered into the DHCP server by using the vendor ID fields Axel DHCP option For more information about Axel DHCP option please consult the Appendix A 6 10 AX3000 Model 80WMS User s Manual AXEL Initial Power On a Determining the TCP port If DHCP sends a port number this is used If no value is received a default value of port 80 is used b Determining IP address Method 1 If the IP address or DNS name is given by the DHCP server through Axel DHCP option then this is the information the terminal uses to locate the AxRM server Method 2 If DHCP does not supply these values the terminal will try to resolve a hardwired DNS name axrmserv If the name is resolved the terminal can find the AxRM server The name axrmserv must be configured within DNS to resolve to the IP address of the AxRM PC
22. able to resolve the required name The resolution operation depends on the number of DNS servers These are the steps for a one server resolution and a two server resolution One DNS Server 1 A DNS request is sent to the server 2 In event of no response this request is sent again 4 times max 3 In event of negative answer the resolution is aborted 4 If other requests can be sent default DNS domains are defined go back to step 1 Two DNS Servers 1 A DNS request is sent to the server 1 2 In event of no response from server 1 this request is sent to the server 2 3 In event of no response from server 2 go back to step 1 4 times max 4 In event of negative answer from any server the resolution is aborted 5 If other requests can be sent using default DNS domains are defined go back to step 1 Example looking at the screen shots of the Chapter 3 1 these are the DNS AX3000 Model 80WMS User s Manual 109 Appendix AXEL requests sent to resolve as400 with 2 DNS servers and 2 default DNS domains of course this process is stopped if one DNS server sends back a positive response as400 servers axel com to DNS server 1 as400 servers axel com to DNS server 2 as400 terminals axel com to DNS server 1 as400 terminals axel com to DNS server 2 as400 to DNS server 1 as400 to DNS server 2 c Messages Displayed on the AX3000 Screen To open a session the AX3000 must resolve the
23. eos 105 a Boot Time Fail re rent ere 105 b Re negotiation Failure eee tnn 105 4 THE DNS PROTOCOL sse nennen nnne nennen 106 A4 1 OVOIVIO ad det t ago Fed dad 106 A 4 2 Resolving a 107 a Resolution Strategy sess 107 b Resolution Method ooooccccnnnocccononocccnnononcncn oran cnn n nono menn 108 Messages Displayed on the AX3000 110 A 4 3 Publishing the Terminal Name see 111 a By the DHGP S rver entere te teen tte ene eode 111 b By thie terminal uice er D e es tee 111 5 SETTING UP AXEL DHCP OPTIONS esee 112 4 571 QVGIVIQW ss ca Te gees 113 5 2 Adding an Axel option with the Microsoft DHCP 113 5 3 axrmserv option 114 A6 GOING FURTHER cerco 115 A 6 1 Reload Factory Settings sess 115 A 6 2 General Level Advanced Parameters 116 a Network 116 b Keyboard Screen Menu ccccococccnnoccconoccnoncnnnoncnanonnnancnnon nn naar n crac cncnncanns 117 c Mass Storage Devices Menu ccccccceeeeeeeeeeeeeeseeeeeseaeeesaeeeeeees
24. following items All None Printer Name port these are the RDP ICA printer name s This allows the selection of only one printer to be redirected Default printer set or not a printer as the default printer Audio set or not the classic audio redirection play or play and record The audio quality and the amount of audio data can be customized in the bandwidth option See next chapter USB Drive set or not the mass storage device redirection The Access Permission value reminds the selected mode see Appendix A 6 2 Redirected COM LPT Port COM port s are selected through a list This list is composed by the following items All None Xxx port these are the COM LPT port name s This allows the selection of only one port to be redirected USB Ports Remote FX set or not the USB Port Redirection only with MultiPoint 2012 server For more information about Eligible Devices see Chapter 3 2 5 48 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Include Audio Processing Lan this options allows the audio to be handled by the USB Port Redirection And no more by the classic redirection see above This is only permitted for a session with the Network Speed sets to LAN See next chapter 3 3 6 Performance The following box is displayed Performance Autodetection Allow the following Bandwidth Yes No Yes 06 No All High Medium Medium
25. gt to cancel Note pressing lt Enter gt on a Parameter field allows the default button OK Next to be selected A 1 3 Enter Data When a free value parameter field is selected a value must be entered it cannot be selected from a list Note to indicate free value mode the cursor blinks at the beginning of the field During this mode the following keys are enabled lt Tab gt Y lt Shift gt lt Tab gt lt valid the value and move to the next previous field lt Esc gt abandon your changes and 3 move the cursor within the character string lt Home gt and lt End gt move the cursor directly to the beginning or the end of the string lt Del gt delete the character at the cursor position lt Backspace gt delete the character before the cursor position Insert one of two editing modes Insertion Overwrite 98 AX3000 Model 80WMS User s Manual AXEL Appendix To enter characters with an ASCII code lower than 20 hexadecimal use a backslash V before the hexadecimal value For instance the Esc z sequence be encoded by 1Bz Note when the character string is longer than the length of the field two indicators are displayed at the left and at the right of the field A 1 4 Special Notation The set up is a sequence of menus and sub menus Define an action by the path followed through the set up tree hierarchy using the following not
26. host name if no IP address has been associated through the set up This is a screen shot example when the resolution successes Connecting to as400 servers axel com 23 Telnet Session number 1 Resolving Resolved 192 168 1 180 Connected Explanation the AX3000 attempts to resolve as400 servers axel com The resolution process returns the IP address which is 192 168 1 180 In the event of a problem the Resolved a b c d message is replaced by an error message For example Connecting to as400 servers axel com 23 Telnet Session number 1 Resolving Srv domain not found Press lt Ctrl gt lt Alt gt lt Shift gt lt D gt to close this session Error messages error messages reported by the DNS server begins with Srv Error messages from the terminal begin with Loc The main messages are Srv domain not found the name doesn t exist within this domain Srv refused query the DNS servers refuses to respond to the request This could be due to a DNS server security function 110 AX3000 Model 80WMS User s Manual AXEL Appendix Loc no DNS server defined no DNS server has been defined through the AX3000 Set Up Loc name syntax error the syntax of the name to resolve is not correct for example two consecutive dots as400 servers Loc timeout no DNS server responds Loc no memory due to a temporary memory overload the AX3000 can not process the name resolution
27. keyboard is used Display logo a logo can be displayed during the screen saver This is either the logo displayed at the terminal boot up or the logo stored in the AX3000 Local Store See Chapter 3 6 4 Energy Star Power Saver available only if the screen saver feature is enabled this saves monitor power consumption Password available only if the screen saver feature is set the lock screen feature is only available if a password is entered For more information about the lock screen feature see Chapter 4 4 2 Delay minutes available only if the screen saver feature is set delay before the monitor is turned off or locked c Touch Screen Touch screen events are automatically remapped into mouse events No additional drivers or settings are required on the server Windows Unix Linux AS 400 Touch screen parameters Port serial touch screen port Aux1 Aux2 28 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up For a USB touch screen this parameter is disabled Settings the box depends on the touch screen type serial or USB USB Touch Screen Touch Screen Serial Touch Screen EloTouch Edit Edit 20 Edit Click Only No 20 Line Parameters 9600 8 1 No None Type serial touch screens only select the touch screen manufacturer ELOTouch MicroTouch or Liyitec Automatic Detection serial touch screens only automatically obtain the set up parameters f
28. lt Del gt or click the red icon on the terminal taskbar A dialog box allows the next step to be selected Shutdown button Reboot button For the Shutdown choice a few seconds later the user is informed that the AX3000 may be turned off AX3000 Model 80WMS User s Manual 75 Using the AX3000 AXEL 4 6 AX3000 HOT KEYS The AX3000 hot keys are listed in the following table These hot keys are locally processed by the AX3000 and independent of emulation PC Keyboard Action lt Ctrl gt lt Alt gt lt Esc gt Enters the AX3000 MultiPoint Set Up lt Cirl gt lt Alt gt lt S gt Locks the screen lt Cirl gt lt Alt gt lt D gt Closes the RDP session lt Ctrl gt lt Alt gt lt Del gt Shuts down the AX3000 lt Cirl gt lt Alt gt lt i gt Information about the current session lt Ctrl gt lt Alt gt lt X gt Opens the connection box see Chapter 5 1 2 lt Ctrl gt lt Alt gt lt BackTab gt Switch to text mode set up lt Ctrl gt lt Alt gt lt U gt USB Port Redirection Note keystrokes written in bold can be disabled See Chapter A 6 2 76 AX3000 Model 80WMS User s Manual AXEL Administration 5 ADMINISTRATION AX3000 Model 80WMS User s Manual 77 Administration AXEL This chapter describes the embedded AX3000 tools 5 1 LOCAL ADMINISTRATION The AX3000 interactive set up provides the following administration features Using a memory stick to transf
29. of the MultiPoint session with a connection indicator green when connected Notification icons See Table 2 Date and time See Chapter 3 2 6 68 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 Table 2 Axel Notification Icons Classical taskbar Turning off See Chapter 4 5 Getting terminal information Firmware Hardware The network status In event of problem E Disconnecting the MultiPoint session See Chapter 3 2 2 i USB drive status Only displayed if a USB drive is attached read in progress 5 write in progress QEE 4 3 MULTIPOINT SESSION 4 3 1 Creating a Session Click the MultiPoint icon or the taskbar to open the session First the terminal checks if the server is actually a MultiPoint server This takes few seconds In this probe fails the session is aborted and the following error message is displayed Note This error is displayed because the server didn t reply to UDP requests multicast on port 3702 in less than 5 seconds This indicates the server is not installed on the same subnet as the thin client or requests are blocked by a firewall AX3000 Model 80WMS User s Manual 69 Using the AX3000 AXEL 4 3 2 Authenticating When opening a session a local authentication box may be displayed For example when opening a NLA secured session Authentication Connect 4 3 3 Checking the SSL Certificate When an SSL connection is estab
30. of the screen The AX3000 set up screen appears as follows Configuration Diagnostics Upgrade Network Terminal Horizontal Menu Sessions Microsoft RemoteApp Desktop Ports Citrix Receiver Desktop Advanced Session Session Quick Set Up Session Session Exit Session Session Vertical Menu Help Line a The Horizontal General Menu Move through the menu with horizontal arrow keys A different vertical menu will be displayed automatically as each item is traversed b Vertical Menus Move through vertical menus with vertical arrow keys Confirm the selected command by pressing lt Enter gt or lt Spacebar gt AX3000 Model 80WMS User s Manual 97 Appendix AXEL Note the symbol gt beside a vertical menu item indicates that it is a sub menu c Dialog Boxes Use the lt Tab gt or X to move to next field or button Use the lt Shift gt lt Tab gt or to move to previous field or button Two types of fields are distinguished in a dialog box Button press lt Enter gt or lt Spacebar gt to perform the associated action Parameter two types of value occur A free value numeric or character string the data capture mode is automatically enabled see the next chapter A discrete value press lt Spacebar gt to show the permitted values or to display a list of values Move through lists with vertical arrow keys confirm the selected value by pressing lt Enter gt Press lt Esc
31. server is found and correctly set up an IP address and subsequently other parameters are given to the AX3000 Before accepting the IP address the AX3000 can be set to check that the IP address given really is free ARP protocol The IP address offered is given temporarily This duration is called the Lease Time lf a lease time has been entered through the AX3000 Set Up this lease time is offered to the DHCP server which may or may not accept this value The AX3000 is expected to renew its lease before the lease expires Once the lease has expired the AX3000 is no longer permitted to use the assigned IP address Generally an IP address is dynamically assigned out of a pool of IP addresses However static IP addresses can be associated to AX3000s for instance when the AX3000 s print server is used This association is performed either by using the AX3000 Ethernet address or by using a Client Identifier which is a character string entered through the AX3000 Set Up The DHCP protocol can be considered as a superset of the BOOTP protocol IP addresses can also be offered to AX3000s by a BOOTP server in this case the lease time is infinite The AX3000 DHCP client protocol is compliant with RFCs 1533 and 1541 This section deals only with the AX3000 DHCP protocol use To set up and enable a DHCP server please read your operating system s manual A 3 2 Setting Up the AX3000 DHCP protocol is set t
32. the set up will be automatically ended and the keyboard of the target terminal will be unlocked 5 2 4 Batch Remote Set Up A configuration file can list some or all AX3000 set up parameters A configuration file can either be Created with a text editor or Obtained by a remote administration command on an AX3000 already set up The configuration file begins with the header label BEGIN_AX SETUP and ends with the trailer label END AX SETUP Example BEGIN_AX SETUP V1 1 this is a comment tcp hostl name vangogh END AX SETUP Note lines beginning with are treated as comments and ignored When a configuration file is obtained from an AX3000 the inactive parameters undefined hosts print server unused coloring mode disabled etc are commented out AX3000 Model 80WMS User s Manual 91 Administration AXEL a Header BEGIN AX SETUP V1 1 FEFE AE HE AE AE FE TE HE AE E FE TE FE TE HE FE E FE TE FE FE HE FE E FE TE HE FE E FE TE FE TE AE FE E FE E E TE E E E E E E E EE EE E TCP IP AX3000 Platine Terminal Ethernet address 00 A0 34 20 27 10 Firmware FK18 BV2 1a TCP FR 0826a STD 08354 FEAE HE FE FE FE AE FE TE AE FE FE TE TE AE FE FE AE TE E AE FE TE E E E E E E EE E RESET_CMOS Note the RESET_CMOS command allows all the set up parameters except the AX3000 IP address to be reset This line can be
33. 01 00 Paris Yes Edit Automatic Reboot Cancel a Internal Clock Unlike a PC there is no local clock with battery in Axel terminals To provide a local clock we have introduced support for a time client NTP protocol This allows the time to be obtained when the terminal is powered on Enter the time server IP address or the DNS name This information can be automatically obtained via the DHCP protocol See Chapter 3 1 2 The date and time can be displayed within the terminal taskbar The following option allows the display formats to be selected Date Format JJ MM AA or MM JJ AA Time Format HH MM or hh MM For the second format the time is displayed modulo 12 with PM or AM after b Time Redirection The terminal negotiates its own local time zone This allows different local times to be displayed on terminals in different geographic regions Note the time zone redirection function must be enabled on the Windows 2003 server See Chapter 5 5 6 AX3000 Model 80WMS User s Manual 35 Interactive Set Up AXEL The time zone parameters are Time Zone GMT positive or negative offset from GMT Time Zone Name a non empty character string Greenwich by default Daylight Saving enabling daylight saving function Daylight Settings The following dialog box is displayed Daylight Settings Transition to Daylight Time Last Sunday 2 Transition to Standard Time Last Sunday October 3
34. 2 Select the Configuration Terminal Local Desktop menu Local Desktop Standard Blue based Medium Blue No Taskbar XP Style Yes No Yes No OK F10 Cancel a Theme The theme settings are Character Size standard or double Palette Option four templates are available Background Color Display logo a logo can be displayed This is either the Axel logo displayed at the terminal boot up or a customer s logo loaded in the AX3000 Local Store See Chapter 3 6 4 30 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up b TaskBar An optional taskbar can be enabled It s located on the bottom of the screen The taskbar options are Look the XP style default improves the user experience The Classical style offers compatibility with legacy firmware revisions Pin the Sessions only for XP style by default the MultiPoint session icon is displayed only when it s connected When this option is enabled the icon is displayed whatever the connection status Display Labels only for XP style when this option is enabled the MultiPoint session label is displayed with the icon Enable this option allows the taskbar to be enabled disabled But the taskbar is always displayed with the Axel desktop when no session is displayed Auto hide when the taskbar is enabled two possible values Yes the taskbar is hidden It s shown when the mouse cursor is left 2 seconds on the bottom
35. 3000 from the DHCP server Depending on the DHCP server settings this parameter may be ignored The AX3000 automatically renews the lease when it expires Free IP address when shutdown by default when the terminal is shutdown a command to release the IP address is sent to the DHCP server Set this option to no to change that Client Identifier allows the terminal to be identified not only by the Ethernet address useful to control IP address assignment VINCENT don t understand this but is doesn t sound right User Class Identifier allows the DHCP server to assign settings in regards of a class of device Trace Mode in the event of problems this mode allows the data exchanged between the AX3000 and the DHCP server to be displayed on the screen The trace data is displayed directly on the AX3000 screen i e messages may pollute the AX3000 display at any time Check IP Address the AX3000 checks its allocated IP address is not already in use b DNS Protocol To resolve a name the AX3000 sends DNS requests to a DNS server The IP address of this DNS server must be known The AX3000 set up procedure allows two DNS servers to be entered Note if DNS Servers is selected the DHCP Option List these two parameters are supplied by DHCP and cannot be accessed here AX3000 Model 80WMS User s Manual 21 Interactive Set Up AXEL Other DNS settings are available through the DNS Parameters option The dialog
36. 8 1 165 AxRM 1 192 168 1 12 8081 After having received the firmware the terminal reboots automatically and re runs stages 1 2 and 3 before passing on to stage 5 2 2 5 Stage 5 Receiving the configuration file This is the dialog box shown when receiving the configuration file uto Configuration TCP XX 1236b STD in progress fiuto Conf DHCP 192 168 1 165 AxRM 1 192 168 1 12 8081 12 AX3000 Model 80WMS User s Manual AXEL Initial Power On Note if the firmware is updated the new version configuration file is received the terminal reboots s displayed After the uto Configuration TCP XX 1236b STD OK in progress uto Conf DHCP 192 168 1 165 AxRM 1 192 168 1 12 8081 The terminal is now ready for use AX3000 Model 80WMS User s Manual 13 AXEL Interactive Set Up 3 INTERACTIVE SET UP AX3000 Model 80WMS User s Manual 15 Interactive Set Up AXEL This chapter describes AX3000 installation using the interactive set up procedure The following can be used to enter the AX3000 interactive set up Pressing lt Ctrl gt lt Alt gt lt Esc gt twice from the terminal Using Remote Control from AxRM See Chapters 5 2 1 and 5 2 2 Using Telnet from another terminal PC See Chapter 5 2 3 Note the set up can be password protected in which case the password must be entered to access the quick set up dialog box For more information see Chapter 3 2 7
37. 8 FK19 8V316 TCP FR 0632a CJ Severs 5 AX3000 Model 75C 192 168 001 022 FK18 8V31b TCP FR 06328 AX3000 Model 75C 192 168 001 023 FK18 8V316 TCP FR 0632 El AX3000 Model 7 192 168 001 024 FK18 8V316 TCP FR 06328 FK18 8V316 TCP FR 0632a DO Model 75C 192 FK18 8V31b TCP FR 0521c 3000 Model 75C AX3000 Model 75C FK19 BV31b TCP FR O632a 2207183000 gt Office 2 gt Axel 20 13 ED The AxRM software allows system administrators to manage and configure Axel TCP IP products remotely over a network The remote Axel device is selected by its IP address or network name The software can also assign an IP address to a newly installed terminal that has not had an IP address set AxRM is an abbreviation for Axel Remote Management software is used for Obtaining hardware and firmware revision levels Obtaining Ethernet and serial line configuration Obtaining network and device statistics Obtaining set up configuration Rebooting the peripheral Remotely configuring a peripheral Downloading firmware AX3000 Model 80WMS User s Manual 89 Administration AXEL Entering the interactive set up via a telnet client It is also possible To build and manage a terminal database To compile a list batch of commands to run consecutively To download a firmware though BOOTP To set IP addresses by using the device MAC address Repair terminals that have lost their firmware bootp error For m
38. 9 5 2 1 AXRM The Axel Management 89 5 2 2 VNC Remote Control sss seen ennt 90 5 2 3 Interactive Telnet Set Up sse 90 5 2 4 Batch Remote Set Up sisse 91 AY Headers aceite etie treo ee hie ut edd 92 b Substitution Commands sse 92 b End of Eile ice e te er aeri 93 APPENDIX E E hoe tin A E crecer eite 95 A 1 USING THE INTERACTIVE SET UP sese 96 A 1 1 Entering the 96 2 Navigation ii 96 a The Horizontal General Menu ssssssseeeeeeen 97 b Vertical MenUus 1 etienne tie Rare eR ER ARE FERNER aaa aba 97 Dialog BOXES itte tn reete ode eite ted 98 7 3 Enter Data E EL reet eru n eee 98 A 1 4 Special Notation 99 A 1 5 Exiting the set up essetis 99 A 2 NETWORK OVERVIEW 99 A 2 1 Ethernet nnns 99 2 2 IP Address e tet 100 2 3 sien oe e e Re oH aes 100 ABS THE DHCP PROTOCOL eat ei inline 103 4 8 1 OVEIVIOW t pu iaa 104 A 3 2 Setting Up the AX3000 sse 104 A 3 3 Using the AX3000 coe e je e ee ea 104 S EITOIS s eii de EH ee de P e Pre
39. AX3000 Model 80WMS User s Manual AXEL Introduction to the AX3000 No Local Management By not having an operating system the set up is massively simplified No file system or registry No management of user accounts eNew parameter settings are effective immediately i e no need for reboot No backup or restore file issues in the event of reversing a failed software upgrade Despite its advanced technology the Axel terminal is managed like a traditional terminal The set up is designed to be equally accessible from the terminal or remotely over the network by telnet or VNC 1 2 DESIGNED FOR MULTIPOINT The AX3000 model 80WMS had been designed to be used with a MultiPoint Server A unique quick configuration mode allows the thin client to install itself with no human interaction required at all Settings can be manually customized either from the terminal or remotely AX3000 Model 80WMS User s Manual 5 AXEL Initial Power On 2 INITIAL POWER ON AX3000 Model 80WMS User s Manual 7 Initial Power On AXEL This chapter describes the MultiPoint Set Up feature and the Auto Configuration service When the terminal is switched on up for the very first time two configuration methods are available MultiPoint Set Up a unique dialog box allows the terminal to be set up in few seconds for typical use Auto Configuration used in conjunction with AxRM this function allows the terminal to automatical
40. AXEL Platine Terminal AX3000 Models 80WMS USER S MANUAL February 2015 Ref AX3E 1236 WMS 2 The reproduction of this material in part or whole is strictly prohibited For additional information please contact AXEL 14 Avenue du Qu bec B t K2 EVOLIC BP 728 91962 Courtaboeuf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com The information related to firmware 1236d in this document is subject to change without notice AXEL assumes no responsibility for any errors that may appear in this document All trademarks and registered trademarks are the property of their respective holders O 2013 2015 AXEL All Rights Reserved TABLE OF CONTENT INTRODUCTION DELE 1 1 INTRODUCTION TO THE 3 1 1 ULTRA THIN CLIENT TECHNOLOQGY sse 4 No Operating Syste Ma mo mininainen 4 No Embedded Applications eee 4 No Local Management errado nien ener nnne 5 1 2 DESIGNED FOR MULTIPOINT sssseeneneeeneenennen nen 5 2 INITIAL POWER ON 7 2 1 MULTIPOINT SET UP ssssssssssseseeeeeeeee ener entente tenens 8 2 2 AUTO CONFIGURATION nnne nns 9 2 2 1 Stage 1 Checking the Network sene 10 2 2 2 Stage 2 Sending DHCP requests
41. Configuration feature allows a brand new out of the box terminal to be sent a specific firmware and or configuration file without any human intervention There are also options to specify various terminal specific parameters for example an IP address and terminal name etc For more information on AxRM s activity in the auto configuration process see the manual Axel Remote Management Version 3 available from www axel com The auto configuration process Is automatically initiated when power is applied to a brand new terminal or if the terminal is reset to factory defaults see A 10 1 appendix may be started at each boot time For more information see Chapter 3 6 2 The stages are Checking the network link AX3000 Model 80WMS User s Manual 9 Initial Power On AXEL DHCP request sent to obtain a terminal IP address and other parameters optional Terminal contacts the AxRM server Firmware file sent if required followed by a reboot Configuration file sent followed by a reboot Total process takes less than two minutes 2 2 1 Stage 1 Checking the Network When the terminal is powered up the network connection is tested The terminal displays Checking Network Link If a network connection is detected a message Auto Conf is shown The terminal passes to stage 2 Auto conf 2 2 2 Stage 2 Sending DHCP requests To obtain an IP address and possibly of other parameters
42. E None 192 168 1 156 No License Exchange axel2E0315 Medium level 128bits 65536 16bpp 1680x1050 60hz no yes Compressed 64Kb no FrameMarker REV2 Not Required Not Required Not Required Not Required Not Required Not Required OK 4 4 2 Locking the Screen For security reasons it might be useful for the AX3000 operator to lock the screen rather than logging out Note the lock screen means the AX3000 screen is blanked but the current sessions are still connected and active There is no way to enter the AX3000 Set Up or to switch the session The only way to regain control is to enter the proper password The lock screen feature is associated with the screen saver function and must be enabled through the AX3000 Set Up see Chapter 3 2 2 AX3000 Model 80WMS User s Manual 73 Using the AX3000 AXEL Two methods are available to lock a screen Automatically when the terminal is idle keyboard or screen for a certain time the AX300 blacks out the monitor display The display is automatically restored as soon as a key is pressed A dialog box allowing the screen to be unlocked after password is entered is displayed Manually the lt Ctrl gt lt Alt gt lt S gt keystroke allows the screen to be locked immediately An unlock screen dialog box is displayed Two operations are possible Entering the password to unlock the screen Two passwords can be used the screen saver password and the set
43. M1234 TERM lt 7 10 gt gt TERM1234 TERM lt 20 7 gt gt TERM TERM lt 20 A gt gt TERM lt 20 A gt lt 1 2 gt lt 7 4 gt lt gt gt ax1234 2 ex session 2 or AUX2 b End of File The configuration file must be ended with the following trailer label END AX SETUP AX3000 Model 80WMS User s Manual 93 AXEL Appendix APPENDIX AX3000 Model 80WMS User s Manual 95 Appendix AXEL The following appendices give information about A 1 Using the AX3000 interactive set up A 2 Network overview Ethernet address IP address and routers DHCP protocol A 4 DNS protocol A 5 AXEL DHCP Option A 6 Going further A 7 Hardware and firmware information A 1 USING THE INTERACTIVE SET UP A 1 1 Entering the Set Up The following can be used to enter the AX3000 interactive set up Using lt Ctrl gt lt Alt gt lt Esc gt from the terminal Using the AxRM remote control command See Chapter 5 2 Using Telnet to access the terminal remotely See Chapter 5 2 Note the set up can be password protected in which case the password must be entered to access the quick set up dialog box For more information see Chapter 3 2 8 A 1 2 Navigation The AX3000 set up comprises a horizontal general menu with drop down vertical menus 96 AX3000 Model 80WMS User s Manual AXEL Appendix The mouse cannot be used within the telnet session A help line is located in the bottom
44. Optimized Screen Refresh is disabled See Chapter 3 3 4 enabling the offscreen cache allows the AX3000 to store images in a non visible part of the VGA memory This parameter can be enabled for a single session This can both improve the AX3000 performance and decrease network traffic Compression Client gt Server this allows Windows to send compressed data Possible values are no yes V5 2 yes V6 0 and yes V6 1 This last value allows all the supported compression types V5 2 V6 0 and V6 1 to be advertised Compression Server gt Client this allows to reduce the volume of date sent by the client to the server Mouse Traffic the options are All default all mouse events clicks and position are sent to the server Click only the click events are sent to the server This reduces the data flow But the mouse cursor is not updated in real time This mode can significantly reduce bandwidth Mouse Sensitivity This setting varies the sample rate of the mouse If the sensitivity is increased the mouse movement will be more fluid but also network activity is increased as the sample rate is increased Audio Quality the bandwidth depends on the audio quality For remote connections prefer a low quality 50 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 32bpp Image Quality with the medium and high quality NScodec will be used this will reduce significantly the bandwith With the
45. They are created on the Windows server when the connection is AX3000 Model 80WMS User s Manual 43 Interactive Set Up AXEL established and removed when the session is disconnected The redirected resources mechanism allows one or more locally attached peripherals to be published to the Windows server These resources are available only for the terminal s user They are created on the Windows server when the connection is established and removed when the session is disconnected The following local resources are supported Printers before being redirected each printer must be declared at the physical connection port level See first sub section a then Mass storage devices see sub section c Smartcard readers see sub section c COM LPT ports before being redirected each port must be declared at the physical port level See first sub section b then c USB ports a set of eligible USB devices must be first defined see Chapter 3 2 5 Then see sub section c a Declaring a Redirected Printer At the connection time a redirected printer will be automatically added to the Windows spooler It will be removed when the session disconnects Before being redirected a printer must be declared at the connection port level The available ports are USB logical ports and network printers 44 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Select the dialog box of the Printer port menu Configuration
46. When the nationality of the keyboard is not listed by the terminal setup a country specific Microsoft keyboard code can be specified This code is used when an RDP ICA session is established and allows any keyboard nationality to be negotiated and supported by the terminal Note The country code is only applied after a Windows connection is established so is not available at the terminal setup level The RDP Keyboard parameters are Nationality two possible values Default the keyboard nationality is given by the Configuration General Keyboard menu This setting is used by default for Windows sessions and if listed and selected no further action is required This same nationality is used for character based sessions and terminal setup menus Custom for nationalities not listed a custom keyboard nationality can be entered Microsoft Keyboard Code parameter Microsoft Keyboard Code enter the required keyboard code value See Appendix A 6 5 for valid values CAPS Key Mode select Shift Lock or Caps Lock 3 2 6 Time Settings The time management is used for Displaying date and time within the local taskbar Updating modification creation file time memory stick support Automatic terminal reboot SSL Certificates verification 34 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Select the Configuration Terminal Time settings menu Time Settings Internal Clock Time Zone
47. al to be easily located within the database 3 1 2 Ethernet Interface To set the Ethernet interface properties select the Configuration Network Ethernet Interface IP Parameters menu The dialog box below is displayed Ethernet Interface 00 60 34 2E 03 15 Interface Auto Sense No 192 168 1 245 Ari ter asthe leis Edit Routers 192 168 1 254 Edit Cancel Note the Ethernet address is displayed as the title box AX3000 Model 80WMS User s Manual 19 Interactive Set Up AXEL The Link parameter is set by default as auto sense Available modes are Auto sense 10BT HalfDuplex 10BT FullDuplex 100BT HalfDuplex 100BT FullDuplex The next sub chapters deal with The interface setting static or dynamic IP address The DNS protocol The router management a Static or Dynamic IP Address The DHCP protocol allows the terminal s IP address and other parameters to be obtained at the boot time When Enable DHCP is set to Yes the IP Address field is not available and the DHCP settings are set through the DHCP Parameters option Press lt Space gt to display the dialog box DHCP Parameters DHCP Option List Other Parameters Cancel The DHCP Option List allows certain parameters to be automatically assigned by DHCP 20 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Other parameters are Lease Time minutes lease time value requested by the AX
48. and 3 4 7 AX3000 Model 80WMS User s Manual 57 Interactive Set Up AXEL b Setting Network Printers Select the Configuration Ports Network Printers NetX Network Printer Neti Port Parameters raw no server Associated Service RDP ICA Redirection Cancel The following parameters can be set Connection Type always raw Server select the server i e network printer from a list TCP Port usual value is 9100 Inactivity Time out sec the session is automatically disconnected after this inactivity delay Associated Service see next chapters RDP Redirection see next chapters 3 5 2 RDP redirection At the RDP connection time a redirected printer will be automatically added to the Windows spooler It will be removed when the session disconnects 58 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Select the dialog box of the Connection port menu Configuration Ports xxx For example the Usb1 Logical Port Logical Port Usbi Product Associated Service RDP ICA Redirection Cancel Set the Active parameter to As Printer Then select Printer Parameters The following box is displayed RDP ICA Parameters Generic Text Only 15 No Cancel These parameters are Printer Name name of the Windows printer Windows Native Driver printer driver name It is ESSENTIAL that the value entered here matches the printer driver name exactly a
49. ase time must be regularly re negotiated except if the IP address has AX3000 Model 80WMS User s Manual 105 Appendix AXEL been offered by a BOOTP server If a re negotiation fails the following dialog box is displayed WARNING DHCP REBINDING TOO LONG The AX3000 could be disconnected in 2 minutes Please log off before automatic shutdown Press lt Fii gt to reboot This indicates that in two minutes the AX3000 will be no longer be permitted to use the leased IP address and the session will be terminated If after these two minutes the re negotiation has still failed an error box is displayed and all current sessions telnet tty etc are closed i e lost And the terminal is shutdown Note the AX3000 Trace Mode allows a trace of data exchanged between the AX3000 and the DHCP server see Chapter 3 1 This is useful to diagnose problems A 4 THE DNS PROTOCOL The DNS protocol Domain Name System allows names to be resolved by the AX3000 Resolving is retrieving an IP address associated with a name A 4 1 Overview A domain computer network can be considered as a tree with branches nodes such as hubs switches routers print servers etc and leafs for example PCs terminals and printers The domain system makes no distinction between the use of interior nodes and the leafs and this documentation uses the term nodes to refer to both l e 106 AX3000 Model 80WMS User s Manual AXEL
50. ation item1 item2 action For example to perform the above action select item1 in the main menu then select item2 in the sub menu A 1 5 Exiting the set up To exit the set up select Configuration Quit If changes have been made while in the set up a dialog box appears Select Yes to save the modifications and exit the set up The new AX3000 settings will then be stored in NVRAM non volatile memory Select No to abandon your changes and exit the set up A 2 NETWORK OVERVIEW A 2 1 Ethernet Addresses AX3000 terminals like other devices equipped for Ethernet networking have a unique hardware address which is issued by the manufacturer and cannot be modified This address is in the form of six hexadecimal bytes separated by colons AX3000 Ethernet address format 00 0 34 AX3000 Model 80WMS User s Manual 99 Appendix AXEL Select the command in the horizontal menu of the AX3000 set up to see the AX3000 Ethernet address A 2 2 IP Address Every device connected to an Ethernet network must have a single 32 bit address which encodes both the network and the host ID Internet addresses sometimes called IP addresses are usually written as four decimal numbers separated by decimal points character There are three main classes of IP address 7 bits 24 bits ClassA o Network Host 14 bits 16 bits ClassB jo Network Host 21 bits 8 bits ClassC alajo N
51. ation select the Configuration Network General Parameters menu The dialog box below is displayed Network General Parameters hxe12E0315 Ethernet Default DNS Domain Cancel a The Terminal Name A terminal name is mandatory though need not be used By default the terminal name is set to axel suffixed by the last part of the MAC Ethernet address For example axel200002 This ensures all terminals have a unique default name The same name is given to the default connection name for RDP or ICA connections though this can be changed If the terminal name is to be used as a DNS name i e registered to a DNS server an extension is required This extension is called DNS domain For example paris axel fr Registering an entry with the DNS server requires an FQDN Fully Qualified Domain Name If the DNS Domain parameter is empty the Default DNS Domain supplied by the DHCP server will be used If Default DNS Domain is empty the name won t be registered The name registration can be performed by the DHCP server or by the terminal itself For more information see the next chapter and the appendix A 4 3 b The Terminal Comment This character string allows a terminal description to be entered This 18 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up description will be obtained by the Axel Remote Management software AxRM during the discover operation This comment will allow the termin
52. box below is displayed DNS Parameters DNS Search Domains aris axel fr Enhanced Parameters Cancel Parameters are DNS Search Domains a DNS domain is used to resolve a server name or to register the terminal name see Appendix A 4 Note if the Default DNS Domain is selected in the DHCP Option List the Default Domain parameter cannot be accessed DNS Server Update sets the method used for publishing the terminal name No the terminal name is not published By the DHCP server available only if the DHCP protocol is enabled the terminal name is registered by the DHCP server Requirement the DDNS function Dynamic DNS must be supported by the DHCP server See Appendix A 4 3 By the terminal the terminal updates the DNS server In this case the parameter Action on Error controls the terminal s behavior in the event of an error during the DNS server update see Appendix A 4 3 Router Management A router is either a special electronic device or a suitably configured computer which enables data to be sent across two or more distinct physical networks One router can be nominated as the default router and then used to access any network Use of a default router simplifies site network administration The default router is only identified by its IP address 22 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Note If the Default Router is selected in the DHCP Option List t
53. can be cleared in a single operation by clicking the button Clear All These operations can also be performed with AxRM 64 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 4 USING THE AX3000 AX3000 Model 80WMS User s Manual 65 Using the AX3000 AXEL This chapter covers use of the AX3000 4 1 SWITCHING ON THE AX3000 The following operations are performed when the terminal is turned on Boot initialization network detection Auto configuration optional checks over the network if a new firmware configuration is available If yes the terminal reboots again for the new firmware configuration to take effect for more information see Chapter 2 2 Auto Connection the RDP session is opened automatically if the auto connection parameter is set to yes See Chapter 4 3 1 Local Desktop if no screen session is connected the terminal Local Desktop is displayed See next Chapter 4 2 LOCAL DESKTOP The local desktop is displayed when there are no current active sessions or if the Desktop icon in the left of the taskbar had been clicked The local desktop appearance depends on the taskbar style see Chapter 3 2 3 The local desktop is organized as The main area contains the MultiPoint session icon The taskbar is displayed on the bottom of the screen 66 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 For example MultiPoint A 00 Possible actions Cl
54. d port with the RAW protocol The two needed parameters are the terminal IP address and the terminal TCP port AX3000 Model 80WMS User s Manual 61 Interactive Set Up AXEL 3 6 OTHER FUNCTIONS Select the Configuration Advanced menu Configuration Diagnostics Upgrade Network gt Terminal gt Multipoint Session Ports gt Advanced gt Tuning gt fiuto Configuration Exit Factory settings Local Store 3 6 1 Tuning This box offers special terminal operating parameters Usually the default values are suitable For more information see Appendix A 6 2 3 6 2 Auto Configuration The Auto Configuration function lets a terminal check if new firmware and or new configuration files are available This function is automatically started when the terminal is powered on for the very first time See Chapter 2 2 Additionally this function can also be set to run each time the terminal boots uto Configuration No AxRM Server Localisation Cancel 62 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up The time out parameter is the maximum number of seconds allowed for the terminal to load a new firmware configuration If nothing is received in this time the terminal boots up using existing current settings Two methods are available for the terminal to locate the AxRM server IP address and TCP port Static the IP address or the name and the TCP port are entered Dynamic only i
55. deleted or set as a comment b Substitution Commands axname_encoding_string yes Enabling axname_encoding_string allows some set up parameters to contain substitution commands This allows variables such as the terminal name and the session number The substitution is done when a set up file is sent to the terminal Q this function is useful when multiple terminals are configured with the same set up file but each terminal requires certain unique parameters Notes It works only through the remote set up function It s not available with the interactive set up Some set up parameters are not supported by this function the terminal name the passwords the pre and post printing sequences and the transparent mode sequences The substitution commands are lt gt is the parameter ethernet_axname 92 AX3000 Model 80WMS User s Manual AXEL Administration lt gt is the screen session number 1 to 6 or the port session number AUX1 1 AUX2 2 PARALLEL 3 USB1 4 USB2 5 USB3 6 USB4 7 NET1 8 NET2 9 lt X Y gt is an ethernet_axname sub string start X length Y Notes If X is greater than the ethernet axname length the substring is empty If X Y is greater than the ethernet_axname length the substring is truncated In event of syntax error the substitution is not done Example if the terminal name is axel201234 TERM lt 7 4 gt gt TER
56. e default DNS domains are defined The resolution process is stopped either when the AX3000 receives a positive response from a DNS server success an IP address is associate to this name or when all the DNS requests AX3000 Model 80WMS User s Manual 107 Appendix AXEL has been sent and no positive response has been received failure the name is not resolved The order of the requests sent to resolve a hostname is called the resolution strategy The resolution strategy depends on both Whether or not a domain name is declared Whether the name to resolve is complete If no default DNS domain is defined in the AX3000 Set Up the resolution is done with the name itself regardless of whether the name is full or not If one or more default DNS domains are defined the resolution strategy depends on the name Full name the resolution is first done with this name If unsuccessful new resolutions are performed by concatenating the full name with the defined DNS domains Incomplete Name the resolutions are first done with the defined default DNS domains If unsuccessful a new resolution is performed with this incomplete name Example of name resolutions looking at the host table in Chapter 3 1 3 the name resolution attempts are as400 this is not a full name the resolution is first made with the first DNS domain as400 servers axel com Then in event of failure with the second DNS domain as400 terminals axel com The
57. e entire USB device management is provided by the Windows server Note this only works when the thin client is connected a MultiPoint 2012 Server The Eligible Devices dialog box allows a subset of USB devices of a certain 32 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up class to be selected for the USB Port Redirection feature See next page The When the session starts and While the session running options are described in Chapter 4 3 5 Note enable USB Port Redirection option in the MultiPoint session profile Dialog box to select eligible USB devices Eligible Devices Enable USB Redirection for devices of same type No No Yes No Enable USB Redirection for individual devices 046D 082B Add a Connected Device Cancel A set of USB devices can be selected by their types Mass Storage devices memory sticks hard drives CD DVD reader Audio devices Video devices webcam Other devices not a mass storage an audio or a video device For example a scanner Alternatively a USB device can be selected by its identifier Vendor ID and Product ID These values can be manually entered or automatically obtained from a device currently connected by clicking the Add a Connected Device button Note if a Product ID value is 0 all the products of the associated Vendor ID value will be eligible AX3000 Model 80WMS User s Manual 33 Interactive Set Up AXEL b Keyboard Nationality
58. e firmware option MSC Most USB mass storage devices fall in one of the categories below memory sticks hard drives CD DVD readers floppy disks memory card readers digital cameras The main difference between these devices is the type of file system i e the AX3000 Model 80WMS User s Manual 55 Interactive Set Up AXEL format in which the data is stored IMPORTANT only mass storage devices formatted in FAT12 FAT16 FAT32 and ISO9660 are supported For your information the following table lists the most common file systems for each device type V supported by a PC or Axel o supported only by a PC USB Mass Storage Device NTFS ISO 9660 pm Memory Sticks Hard Drive o eil CD DVD Readers ws Floppy Disk y Digital Cameras it E o Memory Card Readers File systems generally used on most common storage devices Mass storage devices must be setup at two levels General see Chapter 3 2 5 Session see Chapter 3 3 5 Note The taskbar see Chapter 3 2 3 gives an indicator showing when the device is being accessed It s strictly forbidden to remove a device currently in use as the file system could be damaged and the integrity of the storage device lost 3 4 9 Connecting a USB Audio Device The USB audio device is a
59. e main benefit of this method is that if the AX3000 is suddenly powered off power cut for example at the next boot time the connections are immediately accepted by the server i e the sessions are hooked on different sockets because the TCP ports are different However this does create phantom sessions as the initial sessions are still active from the server s perspective and must be killed by the server This can be done with the keepalive process manually killing or rebooting In some situations it may be beneficial to have always the same TCP port for an AX3000 resource to avoid phantom sessions or to identify connections This is the fixed port assignment With this method the AX3000 resources are always session 1 1024 net1 1035 net2 1036 usb1 1037 usb4 1040 e The Nagle s Algorithm Parameter The Nagle s Algorithm controls behavior of the output network dataflow of a TCP IP device This algorithm allows the number of datagrams sent by the AX3000 to decrease However a certain latency may be noticeable due to the caching of data before transmission This algorithm is disabled to prioritize performance However some operating systems require this function to be enabled f The Keepalive Parameter The keepalive is a mechanism that allows the AX3000 to regularly check its TCP IP connection status In event of network incident the AX3000 is able to detect this incident and to close t
60. eaees 117 A 6 3 Session Level Enhanced Parameters 118 a The port nene 119 b The mss and Window 119 The Time to Live Parameter sseeeenn mm 119 d The port Assignment Parameter 119 e The Nagle s Algorithm Parameter 120 f The Keepalive 120 g Additional Time Out for Reconnection sec Parameter 121 A 6 4 Setting the IP Address by a PING 121 A 6 5 RDP Sessions Microsoft Keyboard 122 7 HARDWARE AND FIRMWARE 124 A 7 1 Hardware Information sese 124 A 7 2 Firmware Information cesses eene nnne nnn 125 AXEL Introduction INTRODUCTION AX3000 Model 80WMS User s Manual 1 Introduction AXEL This manual provides details on terminal operation maintenance and set up The manual is organized into the following chapters and appendices Chapter 1 Introduction to the AX3000 Chapter 2 First Boot Time Chapter 3 Interactive set up Chapter 4 Using the AX3000 Chapter 5 Remote
61. egment size is the largest segment of TCP data This size is negotiated with the server at the connection time window is the reception windows size i e the size of the buffer on which the TCP data is stored It is not advisable to modify these two values unless the input data flow is not continuous i e the data flow pauses and resumes regularly during scrolling c The Time to Live Parameter This parameter controls the to live time of the datagram to prevent it being looped forever due to routing errors Routers decrement the TTL of every datagram as it traverses from one network to another When its value reaches 0 the packet is dropped This parameter doesn t impact the AX3000 performance d The TCP port Assignment Parameter The AX3000 resources screen sessions and auxiliary ports are identified by numeric values called TCP ports The TCP port assignment can be either random or fixed The default value depends on the current network service The random method means the AX3000 TCP ports are different after every re boot On booting the AX3000 generates a new base value This value x is AX3000 Model 80WMS User s Manual 119 Appendix AXEL between 1024 and 3072 For each session a range of 8 TCP ports is given session 1 7 session 2 x 8 x 15 When a connection is established the next port of the associated range is used After 8 connections the same TCP port of a range is re used Th
62. eously 3 4 3 Connecting a USB Barcode Reader The USB barcode reader is automatically detected by the Axel terminal A barcode reader is treated as a keyboard See previous chapter 3 4 4 Connecting a Mouse A USB mouse is automatically detected by the Axel terminal No specific settings are required Note multiple mice USB and or PS2 can be used simultaneously 3 4 5 Connecting a HUB A USB HUB is automatically detected by the Axel terminal No specific settings are required 3 4 6 Connecting a Printer a Logical Port Attachment When a USB printer is connected for the first time to the Axel terminal a logical port is associated Four logical ports are available Usb1 Usb2 Usb3 and Usb4 52 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up The associated logical ports are listed in the menu Configuration Ports USB Logical Ports To get information of a USB printer select its logical port For example Logical Port Usbi Product Associated Service RDP ICA Redirection Cancel This association is maintained even if the printer is powered off disconnected or connected to the other USB port Releasing a logical port is a manual operation see Chapter below Releasing a Logical Port b Releasing a Logical Port A logical port must be manually released This operation can be performed only when the USB device is no longer connected AX3000 Model 80WMS User s Manual 53 Inte
63. er a configuration file Updating the terminal firmware memstick or network Ping command Connection management Interface information USB device list 5 1 1 Handling a Configuration File with a Memstick A configuration file is a text file lt can list some or all AX3000 set up parameters For more information about the configuration file format see the Chapter 5 2 4 The configuration file management can also be done remotely See Chapter 5 2 a Obtaining and Storing the Configuration File The configuration file can be obtained from a pre configured 78 AX3000 Model 80WMS User s Manual AXEL Administration Select the Upgrade Config File Terminal to USB menu from the AX3000 set up The following box is displayed Terminal to USB No File Name F2 File Explorer N Transfer File explorer When Full Set Up option is selected all non used terminal parameters will be included as comments in the configuration file The configuration filename can be manually entered or located with the File Explorer button Click the Transfer button to launch the operation b Send a Configuration File to the Terminal A configuration file can be sent to the terminal Select the Upgrade Config File USB to Terminal menu from the AX3000 set up The following box is displayed USB to Terminal File Name F2 File Explorer N Transfer File explorer The configuration filename can be manually ente
64. esolution 82 axrmserv 82 The IP address will be given by 82 the method 2 or 3 see chapter 2 1 axrmserv 192 168 0 1 192 168 0 1 80 A 6 GOING FURTHER A 6 1 Reload Factory Settings The menu Configuration Advanced Factory Settings allows after confirmation terminal factory settings to be reloaded The current configuration is lost On next boot the Quick Set Up will be displayed and the Auto Configuration service will be started see Chapter 2 AX3000 Model 80WMS User s Manual 115 Appendix AXEL A 6 2 General Level Advanced Parameters This chapter describes special AX3000 operating parameters Usually the default values are suitable All these general parameters are located in sub menus from Configuration Advanced Tuning Configuration Diagnostics Upgrade Network gt Terminal gt Multipoint Session Ports gt Advanced gt Tuning gt Network Auto Configuration Keyboard Screen Exit Factory settings Miscellaneous Local Store a Network Menu Network Cancel IP Address Set by Ping this parameter allows or disables the AX3000 IP Address to be set by a ping command See Appendix A 6 4 Allow Network Discover by default SNMP requests are supported by Axel terminals This allows terminals to be discovered by AxRM the Axel administration software This parameter can be used to disabled the SNMP support DNS Trace Mode turn on off DNS trace messa
65. etwork Hot Thus every IP address occupies 4 bytes and contains both A network address and A host address Note all devices attached to the same network must have the same class and the same network address Each must have a different host address For example an AX3000 connected over a network to a host with an IP address 192 1 168 40 class C three bytes for the Network address must have the three first bytes of its address set to 192 1 168 The fourth byte cannot be equal to 40 A 2 3 Router Depending on the network topology the AX3000 and the host may be installed on different physical networks and linked through one or several routers 100 AX3000 Model 80WMS User s Manual AXEL Appendix Two types of router can be used to access remote networks A default router this router knows how to reach many remote networks Specific routers in charge of one remote network The default router is only identified by an IP address The specific routers are identified by the following parameters Router IP address this router must be connected to the same network as the AX3000 Destination IP Address IP address of the host or the network to be reached Destination Type two values Host the destination is a single host Network the destination is a whole local network the class mask is applied to this IP address Notes At the AX3000 level the routing algorithm uses a specific router to reach
66. f DHCP is already used to get the terminal IP address the IP address and TCP port are given through the DHCP protocol see Chapter 2 2 3 for more information For more information about Auto Configuration stages refer to Chapter 2 2 3 6 3 Factory Settings This allows after confirmation terminal factory settings to be reloaded The current configuration is lost See Appendix A 6 1 3 6 4 Local Store The AX3000 Local Store allows the following types of object to be stored TSE License sent by a TSE RDS Microsoft server Printer Properties sent by a TSE RDS Microsoft server when printer redirection is enabled See Chapter 3 3 5 Logo JPEG picture Only one logo can be stored Personal certificate PFX PEM and P12 types are supported Root certificate CA PEM and CER types are supported The dialog box below shows an example of AX3000 Local Store Local Store 96Kb Size Information 8411 JPEG 320x133 Clear All Add object Adding objects TSE License and Printer properties are issued by the TSE server Logos and certificates can be copied from a memory stick by clicking the AX3000 Model 80WMS User s Manual 63 Interactive Set Up AXEL Add object button or transferred over the network by using AxRM Axel software management For more information please consult the manual Axel Remote Management V3 Removing objects an object can be removed by pressing lt Del gt The entire local store
67. for Windows MultiPoint Server Note three parameters depend on the firmware nationality The set up message nationality FR French messages other English messages The possible presence of a national keyboard and associated character set For instance the Turkish environment keyboards and character set is only available with the TR firmware The default keyboard nationality FR France XX North American TR Turkey etc AX3000 Model 80WMS User s Manual 125 PERSONAL NOTES AXEL 14 Avenue du Qu bec B t K2 EVOLIC BP 728 91962 Courtaboeuf cedex FRANCE Tel 33 1 69 28 27 27 Fax 33 1 69 28 82 04 Email info axel com
68. ges MTU set the Maximum Transfer Unit value Ethernet layer 116 AX3000 Model 80WMS User s Manual AXEL Appendix b Keyboard Screen Menu Keyboard Screen Keyboard Screen Cancel Administrator Hot Keys disabled this parameter allows certain AX3000 hot keys to be disabled possibly useful if the terminal is installed in public places For example this prevents a user from invoking lt Ctrl gt lt Alt gt lt Del gt function For more information see Chapter 4 6 Note when this parameter is set to yes the consultation mode and the super password don t allow the set up to be entered Frequency by default the Frequency is set to 60Hz An alternate value is available 75Hz Auto H V Polarity by default the horizontal amp vertical sync polarities for the recommended resolution are detected when the thin client is powered on EDID protocol This can be disabled and hard coded values are used c Mass Storage Devices Menu MassStorage Device General Yes RDP ICA Read Write E Cancel LUN Number some USB drives may be formatted in multi LUN mode multiple partitions But the Axel Thin Client handles only a single LUN This option AX3000 Model 80WMS User s Manual 117 Appendix AXEL allows the LUN number to handle to be selected If the LUN Number is too high the LUN 0 will be used Enhanced FAT Readahead this option allows performances to be increased It could be disabled
69. he related TCP IP connections This mechanism is also useful when DSL connections are used the AX3000 IP address is reset on time per day By default the keepalive function is disabled 120 AX3000 Model 80WMS User s Manual AXEL Appendix The keepalive function is set in minutes Note with ISDN routers which automatically drop the phone line this regular data flow will prevent the router from hanging up In this scenario the keepalive can cause expensive phone bills 9 Additional Time Out for Reconnection sec Parameter When the MultiPoint session is set in auto reconnection mode the reconnection is attempted immediately after the disconnection If needed this option allows this reconnection to be delayed A 6 4 Setting the IP Address by a PING Command The administrator can remotely assign an initial IP address to a brand new terminal or remotely change an existing IP address The procedure is to manually modify the ARP table of your computer Unix Linux Windows An ARP table entry is composed of IP addresses and Ethernet MAC addresses The command below associates an arbitrary IP address to the terminal s hard coded MAC address The MAC address is printed on the base of each terminal With its updated ARP table your computer is able to access the AX3000 To set the new IP address the terminal must be pinged a multiple times Using under Windows Windows administration s w AxRM or Axel Remote Managemen
70. his field cannot be accessed However additional routers can also be declared to reach specific destination servers or networks Select Other Routers The following dialog box is displayed Other Routers Gateway IP addr Target IP addr Target Type Netmask Delete Cancel Any such router must be identified with 3 parameters The router s IP address The target IP address destination The target type server or network in this last case a netmask allows sub netting 3 1 3 Server Management To configure the server table select the Configuration Network Servers menu A dialog box as shown below is displayed Servers Server Name IP Address DHCP Cancel AX3000 Model 80WMS User s Manual 23 Interactive Set Up AXEL The server definition depends on whether DNS is enabled No DNS a server is identified by both an alphanumeric character string beginning with a letter AND an IP address With DNS a server is defined only by its name This name can be either a full name wms2011 servers axel com or an incomplete name wms2011 Its IP address is resolved later See Appendix A 4 Add a Server move the highlight cursor to a vacant line and enter the name and either its IP address or DNS name Delete a Server select the server and press Delete Change a Server move the highlight cursor over the name or IP address of the server and enter the new value Note the default DNS domains p
71. his parameter is set to yes a new connection is automatically established after a disconnection Otherwise the user can click the MultiPoint session icon to establish a new connection Session Label this character string 11 characters max is used to identify the session within the local desktop or in the taskbar Enhanced parameters see Appendix A 6 3 40 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 3 2 Authentication The following box is displayed Authentication Logon Application OK lt F10 gt Cancel These parameters are Retain last logon details this parameter allows the username and domain fields of the Login screen to be automatically set up Username default value for the username field of the Login screen Automatic Logon set this parameter to Yes to get an automatic logon Password available only if Automatic Logon is set to Yes Domain default value for the Windows domain field of the Login screen Local Authentication enabling this parameter allows a secure NLA connection to be correctly supported by using a local authentication box username password domain Auto Run by default the Terminal Services connection offers a Windows desktop To automatically launch a program set this parameter to Yes and complete the following fields Command available only if Auto Run is set to yes the program path and file name of the program to be launched
72. hrough either the AX3000 Quick Set Up or the AX3000 Interactive Set up For more information see Chapters 2 and 3 A 3 3 Using the AX3000 If the DHCP protocol is enabled the AX3000 automatically requests an IP 104 AX3000 Model 80WMS User s Manual AXEL Appendix address boot the message in progress is displayed on the bottom of the screen Note the search can be aborted by entering the set up If a DHCP or BOOTP server is available an IP address is given after a few seconds This dialog box is then cleared and the AX3000 follows its normal behavior either the set up idle is displayed no automatic session is set or an automatic connection is opened Further lease time re negotiations are totally invisible to the AX3000 user Only error messages are displayed see next chapter Note enter the set up to find out the AX3000 IP address or other parameters offered by the DHCP server A 3 4 Errors a Boot Time Failure The AX3000 automatically searches for a DHCP server on booting after 30 seconds no DHCP or BOOTP server answers the following dialog box is displayed DHCP NEGOTIATION FAILED Please contact your network administrator Press lt F1ii gt to reboot At this stage two options are available lt F11 gt rebooting the AX3000 to run the DHCP search again lt Ctrl gt lt Alt gt lt Esc gt entering the set up to modify AX3000 settings b Re negotiation Failure The le
73. ick the MultiPoint icon to open the session Click a taskbar icon See next chapters 4 2 1 XP Style Taskbar From the left to the right the aspect of this taskbar is A Desktop icon to come back to the Local Desktop The icon of the MultiPoint session if connected with the label if the Display label option is enabled See Chapter 3 2 3 Note the icon can be always displayed even when not connected if the Pin the Sessions option is enabled See Chapter 3 2 3 Notification icons See Table 1 Date and time See Chapter 3 2 6 AX3000 Model 80WMS User s Manual 67 Using the AX3000 AXEL Example 7 99 35 4 ES 090 Eun Back to MultiPoint Axel Axel session notification icons Desktop pinned Table 1 Axel Notification Icons Style taskbar Turning off See Chapter 4 5 2 Getting terminal information Firmware Hardware dh The network status In event of problem el P Disconnecting the MultiPoint session See Chapter 4 2 5 L3 USB drive status Only displayed if a USB drive is attached IE read in progress If write in progress 9 media not present of unsupported format Y Attaching or detaching USB devices when the USB Port redirection is enabled PL Set Portrait Landscape mode See Appendix A 8 2 4 2 2 Classical Taskbar From the left to the right the aspect of this taskbar is A Desktop icon to come back to the Local Desktop The label
74. inal set up to be addressed by a telnet client AX3000 Model 80WMS User s Manual 37 Interactive Set Up AXEL The single parameter is the TCP port 4096 by default For more information refer to Chapter 5 2 3 3 2 8 Password Access to the set up menus can be controlled by a password a Setting the Password Select the Configuration Terminal Password dialog box to set change or delete the set up password Password Modification Enter the following parameters Enter a new password enter a new password of maximum five characters or press lt CR gt if no password is required or to delete existing password Retype password re enter the identical password b Entering Set Up If the set up is password protected the following dialog box will be displayed the next time access is attempted Password Protected Set up Consult Cancel 38 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Three operations are permitted enter the password to access the set up Press lt Esc gt or select the Cancel button to exit set up mode Select the Consult button to access the set up without using the password All set up operations will be permitted but it will not be possible to save the modifications The Consultation mode is not offered if the Administrator Hot Key disabled option is set to No See Appendix A 6 2 IMPORTANT if the password is not known the super password yaka can be
75. ing sent after the print job for example OC is a form feed b Setting Up the MultiPoint Server On the MultiPoint side a printer must be added This printer type is local and it s attached to TCP IP Standard port with the LPR protocol The two needed parameters are the terminal IP address and the terminal printer port name 60 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 5 4 rtty Service The rtty service allows the terminal printer to be accessed as a network printer A network printer requires two parameters The AX3000 s IP address A TCP port number a Setting up the Terminal To set the rtty service on the port enter the following parameters in the Configuration Ports xxx dialog box Service select rtty Parameters the following box is displayed rtty Parameters ko49 No No Edit Cancel Port TCP listening port Usually 9100 NL CR NL Filter set to No Always Accept New Connection set the AX3000 behavior when an rtty connection is already established and a second connection rtty is received Enhanced parameters see Appendix A 6 3 Pre print String character string sent before the printing Post print String character string sent after an the printing for example OC is a form feed b Setting Up the MultiPoint Server On the MultiPoint side a printer must be added This printer type is local and it s attached to TCP IP Standar
76. l full name AX3000 Model 80WMS User s Manual 85 Administration AXEL b DHCP DNS The DHCP DNS box is the following DHCP and DNS DHCP Client DNS Server Update by the Terminal Refresh In the above dialog box the following information is given State the current DHCP state The possible states are selecting searching a DHCP server broadcast requesting requesting an IP address from the DHCP server which answered selecting bound search has been successfully completed IP address has been set free DHCP protocol is not enabled or DHCP protocol failed renewing renewing the leased IP address to the DHCP server which answered selecting rebinding renewing the leased IP address to any DHCP server broadcast DHCP Server IP address of the DHCP server Lease Time seconds amount of time of the leased IP address For BOOTP protocol the value is infinity Remaining Lease remaining time before lease expires For BOOTP protocol the value is infinity Update Type information about the DNS server update when updated by the terminal Main values are None no update Direct Reverse both types are done by the terminal Direct Reverse by DHCP direct update done by the terminal and reverse update done by the DHCP server 86 AX3000 Model 80WMS User s Manual AXEL Administration Status the possible update values are None no update not requested Done u
77. lished the SSL server certificate may be checked Only if a CA certificate is installed in the AX3000 Local Store See Chapter 3 1 4 When the server certificate is not valid a dialog box is displayed For example SSL Security The remote host cannot be authenticated Continuing may present a security risk TLS Error 253 No Certificate Authority in the Local Store Information Continue This box lets the user choose to Abort or Continue 70 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 The Continue button is available only if the Action on Error option see Chapter 3 1 4 is set to display an alert If this option is set to refuse the connection the dialog box looks like the following and the connection is blocked SSL Security The remote host cannot be authenticated Continuing may present a security risk TLS Error 253 No Certificate Authority in the Local Store Information In both cases the Information button displays the SSL server name and additional information about the server certificate 4 3 4 Closing the Session Generally the session is closed from the Start menu of Microsoft desktop But a session can be disconnected by one of following ways lt Ctri gt lt Alt gt lt D gt This keystroke is locally processed by the AX3000 and works regardless the operating system The taskbar yellow key icon If the user closes the session the behavior of the terminal de
78. ly receive new firmware and or a configuration At any time pressing lt Ctrl gt lt Alt gt lt Esc gt will enter MultiPoint Set Up Pressing a second time lt Ctrl gt lt Alt gt lt Esc gt will enter Terminal Set Up 2 1 MULTIPOINT SET UP The MultiPoint set up is a unique Axel feature This allows the Axel thin client to be configured by selecting the name of the MultiPoint server from a list For example MultiPoint Server Select a server WMS2012 UH32011 1 WM32011 2 Refresh Enter New Server Note 1 To build this list an IP address given by a DHCP server is needed 8 AX3000 Model 80WMS User s Manual AXEL Initial Power On Note 2 this list contains MultiPoint server names who responded in less than 3 seconds to multicast requests sent on UDP port 3702 An empty list may indicate no server is installed on the same subnet as the thin client or requests are blocked by a firewall The Refresh button allows the list to be built again The delay to collect data is now 5 seconds The Enter New Server button allows the server name or IP address to be manually entered Confirming this box configures the thin client with a dynamic IP address obtained by DHCP and an RDP session with a high user experience 32bpp audio theme Note to enter the full interactive set up see Chapter 3 press lt Ctrl gt lt Alt gt lt Esc gt instead of confirming this dialog box 2 2 AUTO CONFIGURATION The Auto
79. n in event of failure the resolution is made with the name itself as400 linux an IP address is associated No DNS resolution www axel com this is a full name The resolution is first made with the name itself www axel com Then in event of failure the resolution is made with the first DNS domain www axel com servers axel com Then in event of failure with the second DNS domain www axel com terminals axel com b Resolution Method To resolve a name the AX3000 sends DNS requests to the DNS server s 108 AX3000 Model 80WMS User s Manual AXEL Appendix If a DNS server sends back a positive response then the IP address is found and the resolution operation is completed If not two cases of failure are possible Receiving a negative response the name is not known by this DNS server The AX3000 will retry with a new DNS request or with the second DNS server No response time out after a few seconds the DNS server has not sent back a response The AX3000 resends the same request to the DNS server Note after 4 time out errors on the same DNS server this server is removed from the resolution operation Note if a response previously considered as a time out error is received this response is treated as a valid response positive or negative The AX3000 requests a recursive search to the DNS servers and not iterative search This means that the DNS server must search itself for a DNS server which is
80. n has ended Syn sent connection request in progress Time Wait connection close in progress Server and IP Addr Host the associated host Port the TCP port used for the session Configuration the associated pre defined configuration 82 AX3000 Model 80WMS User s Manual AXEL Administration For each auxiliary port the following information is displayed Port Usb1 Usb4 Net1 and Net2 Service and Other information about the associated network service pd printer port name and optional filter rtty TCP port and optional filter State see above for the possible values A connection can be manually closed by selecting the CLOSE CONNECTION button Note to refresh the information displayed select the REFRESH button b TCP Server and TCP Client Connection Information To go further with connection information two additional statistics dialog boxes are available TCP server contains information about connections where the AX3000 is acting as a server rtty and TCP client contains information about connections where the AX3000 is acting as a client telnet tty rdp ica and vnc These statistics show the following Information about connections Values of counters These dialog boxes are accessed by the Diagnostics Statistics TCP xxx yyy menu Example of a TCP IP client box TCP Client Statistics Who Type State Local Socket
81. of the screen No the taskbar is always displayed taskbar height is taken from the current session height 3 2 4 Audio Select the Configuration Terminal Audio menu udio Audio Edit 5 By Buzzer Sound Alerts No Long Front session only Cancel a Audio Device When an audio device is detected its type is displayed USB Audio In this case AX3000 Model 80WMS User s Manual 31 Interactive Set Up AXEL the following options are available Hardware Information miscellaneous information Volume setting up the volume 0 mute Sound Alerts selecting the output device buzzer or audio device b Sound Alerts A sound alert is a bell sound Two types of sound alerts are available For each one the beep can be disabled or the duration can be set Values no short long or very long Local following an unexpected operation the terminal sounds a beep Remote the beep is requested by the server escape sequence Sounded for set if the remote alert is played for Front session only or for Any session 3 2 5 Global RDP Select the Configuration Terminal Global RDP menu RDP ICA USB Port Redirection RemoteFX 7 XenDesktop Edit Connect automatically Ask each time Keyboard Default 00000409 Caps Lock Cancel a USB Port Redirection The USB Port Redirection feature allows the thin client to act as a gateway between the USB device and the Windows server Th
82. ooconnicnnnnccnnnccnnonnonccnnoncccnnrnnn arrancan 58 3 5 2 RDP redirection ios i io ire od he ogee 58 3 9 9 7 LPD iita E b E me ro E EE ds 60 a Setting Up the 1 eene 60 b Setting Up the MultiPoint Server ssssseeseeees 60 3 5 4 THY Service t e ee ede d e ge 61 a Setting up the Terminal sese 61 b Setting Up the MultiPoint Server sees 61 3 9 OTHER FUNCTION Stma 62 3 6 1 Tuning et eod ot eoi o eia Ede eas 62 3 6 2 Auto Configuration sessi sienne nns 62 2 6 3 Factory Settings ii E etd 63 3 6 4 ie i aee aded 63 4 USING THE arc 65 4 1 SWITCHING ON THE 66 4 2 EOGALE DESKTOP erecti eth ient d tpe Else ec M uet 66 4 2 1 ES A eines n nnns 67 4 2 2 Classical Taskbar sss 68 4 3 MULTIPOINT SESSION ssssssesseeseeeeneennene nennen nennen 69 4 3 1 Creating a Session 69 4 3 2 i iie i e Pe res 70 4 3 3 Checking the SSL sss 70 4 3 4 Closing the 5 551 71 4 3 5 USB Port Redirection esses 71 4 4 SPECIAL FEATURES nnne nennen neis 72
83. ore information about the AxRM utility read the manual Axel Remote Management Administration Software for Axel Terminals and Office Servers 5 2 2 VNC Remote Control This functionality allows an administrator to remotely take control of a terminal The administrator can passively watch the users screen or actively take control with his own keyboard for various support or administration purposes To set up the remote control function select the menu Configuration Terminal Remote Control For more information please refer to Chapter 3 2 7 Use AxRM to take the control of the terminal See Chapter 5 2 1 5 2 3 Interactive Telnet Set Up The AX3000 interactive set up can be accessed through a telnet session A specific TCP port is used The default value of this TCP port is 4096 This value can be changed See Chapter 3 2 7 We strongly advise using AxRM to open the telnet setup But any telnet client could be used with the correct arguments as below ANSI emulation with color support TERM value ansi Screen size 80x25 Scrolling mode disabled 90 AX3000 Model 80WMS User s Manual AXEL Administration Notes To disable the telnet set up set the TCP port to 0 When the telnet set up is running the set up is also displayed on the target terminal The keyboard of the target terminal is locked The AX3000 telnet server supports the keepalive mechanism value 3 minutes In event of network incident
84. ot code is the non erasable part of the flash memory There are currently five different generations of hardware in the field 5 amp FK11 models 55 55E and 56 FK7 models 65 FK13 models 65 and 65E FK14 models 65 65E PS 2 mouse FK15 models 60 60E FK16 75 75B 75E FK17 models 65B 10 100BaseT FK18 FK19 amp FK40 models 75C FK20 amp FK45 models 65C FK30 8 FK31 models 70W FK35 8 FK36 models 70F FK41 models 75D FK51 models 85 124 AX3000 Model 80WMS User s Manual AXEL Appendix FK52 models 85B FK55 models 80F FK56 models 80G FK57 models 80WMS Note the correct firmware file must be downloaded for your AX3000 hardware Example if FK14 firmware file is downloaded into FK11 hardware the download process will fail A 7 2 Firmware Information The firmware version is FCT NA yywwi WMS FCT 15 the AX3000 operating mode always TCP NA is the firmware nationality code is ISO compliant The main nationalities are XX International except for the following countries BR Brazil CZ Czechoslovakia DK Denmark EE Estonia Fl Finland FR France GR Greece BR Brazil 16 PL PT RU Sl SK TR Iceland Poland Portugal Russia Slovenia Slovakia Turkey yywwi is the year and the week number of the firmware creation following by an alphabetical index for instance 1236b WMS stands
85. pdate succeeded Failed update failed Pending update in progress Dhcp update done by the DHCP server the terminal had been informed to forgive the update Statistic The statistics box is the following Statistics Correct Frames Output Refresh Correct Frames Output and Input are the number of correct frames transmitted and received Errors this section gives the type and the number of errors No errors should be shown in a good working environment healthy network AX3000 Model 80WMS User s Manual 87 Administration AXEL 5 1 6 USB Statistics The Diagnostics USB menu lists the connected USB devices For example USB Devices List 2 USB SmartCard Reader Refresh For each line the number is the USB physical port number The associated label is given by the USB product itself If the USB product is supported more information can obtained by clicking the product name 88 AX3000 Model 80WMS User s Manual AXEL Administration 5 2 REMOTE ADMINISTRATION 5 2 1 AXRM The Axel Management Software A Windows administration utility AxRM or Axel Remote Management is available at no charge from the Axel Web site http www axel com E Axel Remote Management Cer File Action Advanced Display Hardware Firmware AutoConf 9 192 168 001 161 Ax3000 Axel 10 00 192 168 001 203 21 11 0029 C Ax4000 20 00 AX3000 Model 75C 192 168 001 24
86. pends on how the auto reconnection parameter is set for the current session If this parameter is set to yes a new connection is immediately and automatically established within the current session Else the terminal Local Desktop is displayed 4 3 5 USB Port Redirection Note the USB Port Redirection is only available with a session connected to a MultiPoint 2012 server When the ession is established the USB redirection is controlled by the When the session starts option See Configuration Terminal Global RDP menu AX3000 Model 80WMS User s Manual 71 Using the AX3000 AXEL See Chapter 3 2 5 The When the session starts values are Ignore no eligible device is redirected Connect automatically all eligible devices are redirected Ask each time a box showing all eligible devices is displayed The user can tick x or untick a device for starting or stopping the redirection For example Choose the devices that you want to use as USB port Cancel Note if the While the session is running option is set this box is also displayed when a device is plugged during the use of the session 4 4 SPECIAL FEATURES 4 4 1 Getting Session Information Press lt Ctrl gt lt Alt gt lt i gt to get information about current session 72 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 The content of the box depends on the session type For example from an RDP session Information TS
87. ractive Set Up AXEL In the menu Configuration Ports USB Logical Ports select the logical port The following box is displayed Logical Port Usbi Product Associated Service RDP ICA Redirection 1 Select the Delete button to release the logical port The released logical port is removed from the list of the associated ports and is now available for the next USB device 3 4 7 Connecting a USB RS232 Adaptor a Overview A USB RS232 adaptor is normally a cable with USB connector at one end and one or more serial connectors DB9 or DB25 at the other end This allows serial devices to be connected when no native serial ports are available This technology is sometimes embedded in USB devices For example touch screens or card readers These devices have a USB connector but are based on serial technology and are seen as serial ports 54 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up b Configuration A logical USB port is allocated to the USB RS232 adaptor See attaching and releasing operations in the Chapter 3 4 6 For example Logical Port Usb2 Product Line Parameters Printer 9600 8 1 No High High None Associated Service None Redirection Cancel This USB logical port allows the adaptor to be configured line parameters baud rate format service and RDP redirection 3 4 8 Connecting a Mass Storage Device Note only available with th
88. red or located with the File Explorer button Click the Transfer button to launch the operation IMPORTANT the terminal will automatically reboot after this operation AX3000 Model 80WMS User s Manual 79 Administration AXEL 5 1 2 Updating the Firmware The terminal firmware can be updated This can be done Remotely with the AxRM software See Chapter 10 From a USB memstick With the bootp tftp protocol All Axel products have an FK Firmware key number It is important that the firmware file and Axel hardware have the same number If not the update will fail a From a MemStick Select the Upgrade Firmware Update from USB menu from the AX3000 set up The following box is displayed Update from USB Yes File Name F2 File Explorer NS Transfer File explorer When Archiving the configuration option is selected before the firmware upgrade the configuration file will be stored at the memstick root the filename is the terminal MAC address The firmware filename can be manually entered or located with the File Explorer button Click the Transfer button to launch the operation IMPORTANT the terminal will automatically reboot after this operation The configuration is not sent automatically to the terminal after the firmware update 80 AX3000 Model 80WMS User s Manual AXEL Administration b With bootp tftp Protocols Select the Upgrade Firmware Update from Net
89. reviously defined through the DNS box are displayed for information they can not be modified 3 1 4 SSL Security When an SSL connection is established it is advisable to check the server certificate This requires a CA certificate to be installed in the AX3000 Local Store See Chapter 3 6 4 To configure the terminal SSL security policy select the Configuration Network SSL Security menu A dialog box as shown below is displayed SSL Security SSL Server Certificate Yes No No Display an alert Cancel The Reliability Verification option forces the server certificate to be checked 24 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up against the terminal s local CA certificates when an SSL connection is established HTTPS or NLA For this check to be possible there must be at least one CA certificate stored in the terminal s local store see chapter 3 6 4 A check is made between the terminal s local CA certificates and the server s certificate With this setting enabled there are two further optional checks Date Verification requires an NTP time server to be configured See Chapter 3 2 6 A check is made to confirm the connection request is initiated between the Valid After and Valid Before dates of the server certificate FODN Verification A check is made against the servers FQDN or IP address as given in the certificate s Common Name parameter The Action on Error option se
90. rom the touch screen To detect these settings the Axel terminal scans a range of baud rates and data formats When these match the touch screen settings the serial line parameters are updated Calibration display a dialog box for calibration Follow the instructions and touch the screen where s are displayed Events sent USB touch screens only two modes are available Click Only a mouse click event is sent when the screen is touched All in addition of the click event mouse motion events are sent until the screen is untouched Transpose X Y Axis USB touch screens only select yes or no Double Touch Accuracy Range pixels this parameter defines a zone size which allows double click to be emulated A double click event will be sent when the screen is touched twice in a period less than 0 5 seconds and when the two impacts are located in the same zone less than X pixels Note the touch screen functions properly only after the calibration has been performed After calibration touch screen events are automatically remapped to left click AX3000 Model 80WMS User s Manual 29 Interactive Set Up AXEL mouse events 3 2 3 Local Desktop When no session is connected a specific screen is displayed This is the Local Desktop The terminal local desktop configuration provides The theme colors logo character size The taskbar settings The use of the local desktop is described in Chapter 4
91. s installed on the server If the match is not exact Windows will not be able to connect the printer to the driver and the printer will not be added to the Windows spooler Time out sec in event of a printer error no paper off line etc this is the delay before the terminal reports the error to Windows Save Printing Option when the default printer configuration is modified on the server side this option allows the terminal to store this configuration in the AX3000 Local Store See Chapter 3 4 7 AX3000 Model 80WMS User s Manual 59 Interactive Set Up AXEL The printer declaration is completed For the redirection procedure consult the Chapter 3 3 5 3 5 3 LPD Service The embedded LPD print server allows the terminal printer to be accessed as a standard system printer An LPD printer requires two parameters The AX3000 s IP address or FQDN name if DHCP DNS is used An identifier for the printer port a Setting Up the Terminal To set the LPD service on a port select the Configuration Ports xxx yyy dialog and enter the following parameters Service select Parameters the following dialog box is displayed lpd Parameters peti No Edit Cancel Printer Port Name this is the port identifier NL CR NL Filter set it to no Enhanced parameters see Appendix A 6 3 Pre print String character string sent before the print job Post print String character str
92. t is available free on the Axel Web site See Chapter 5 2 ARP table modification Ethernet address notation are used as separators instead of The command is C gt arp s a b c d Run one or more ping commands 4 ping requests are sent by ping command gt ping a b c d AX3000 Model 80WMS User s Manual 121 Appendix AXEL Note if required this function can be disabled by setting the IP Addr Set by Ping parameter to no For more information refer to Appendix A 6 2 A 6 5 RDP Sessions Microsoft Keyboard Codes For RDP session a Microsoft keyboard code can be specified see Chapter 3 2 5 The following table lists the available keyboard codes Keyboard Nationality Code Keyboard Nationality Code Afrikaans 0436 Icelandic 040F Albanian 041C Indonesian 0421 Arabic United Arab Emirates 3801 Italian Italy 0410 Arabic Bahrain 3C01 Italian Switzerland 0810 Arabic Algeria 1401 Japanese 0411 Arabic Egypt 0C01 Korean 0412 Arabic Iraq 0801 Latvian 0426 Arabic Jordan 2C01 Lithuanian 0427 Arabic Kuwait 3401 Macedonian FYROM 042F Arabic Lebanon 3001 Malay Malaysia 043E Arabic Libya 1001 Malay Brunei 083E Arabic Morocco 1801 Maltese 043A Arabic Oman 2001 Marathi 044E Arabic Qatar 4001 Norwegian Bokml 0414 Arabic Saudi Arabia 0401 Norwegian
93. te the DNS server will be updated only if the terminal name is a full name ended by a DNS domain i e FQDN For a Reverse PRT update one entry is added a Pointer type entry containing the terminal s full name Note the signature allows the terminal to check its Host type entry If the check fails i e no associated signature or wrong associated signature the terminal s behavior during the DNS server update depends on the value of the set up parameter Action on Error see Chapter 3 1 Display an error a red dialog box is displayed The user may reboot the terminal or enter the set up Continue the update the entries Host Text and Pointer are overwritten Cancel the update the DNS update is aborted but the terminal 15 available for use The type direct or direct reverse the result success or failure of the DNS update are returned to the terminal and are available in the terminal set up See chapter 9 3 A 5 SETTING UP AXEL DHCP OPTIONS In addition to the standard options IP addresses DNS server the DHCP server can be used to communicate manufacturer specific information this allows to set Axel DHCP options For example Axel s auto configuration feature see chapter 2 1 requires the terminal to know the network location of the machine running the management tool AxRM This information can be given to terminals using this DHCP feature 112 AX3000 Model 80WMS User s Man
94. the Configuration Terminal Screen menu Screen Screen Recommended Resolution 1920x1200 Landscape Highest Quality 32 bit Edit Screen Saver Yes No No Edit 30 Touch Screen OK lt F10 gt Cancel a Graphical Environment Parameters are Resolution the default value of the monitor is automatically detected and used although this can be overridden Recommended Resolution 800x600 1024x768 1280x960 1280x1024 1600x1200 1360x768 1600x900 1920x1080 1440x900 1680x1050 1920x1200 AX3000 Model 80WMS User s Manual 27 Interactive Set Up AXEL Orientations possible values are Landscape Portrait Flipped and Portrait Depending on the resolution and the number of colors these 2 last values may be not available Colors available values are 16bpp 24bpp and 32bpp Monitor Information this dialog box gives information about the monitor manufacturer recommended resolution available resolutions Note when exiting the dialog box the graphical settings may be tested b Screen Saver Parameters are Screen Saver this function automatically either blacks out the monitor display after a certain time of inactivity or allows the screen to be locked during the AX3000 use No function disabled Yes function enabled The display is restored when either the keyboard is used or data is received from the server Yes keyboard only The display is only restored when the
95. the destination If no specific router fits the default router is used The AX3000 doesn t support ICMP REDIRECT requests dynamic routers are not supported AX3000 Model 80WMS User s Manual 101 Appendix AXEL Example 1 router 1 is used to reach the 192 168 2 xxx network and router 2 is used to reach the 192 1 1 xxx network 192 168 2 192 168 1 12 Router 1 192 168 1 11 192 168 1 10 The AX3000 route table will show the following Other Routers Gateway IP addr Target IP addr Target Type Netmask 192 168 14 11 192 168 2 0 Network 255 2755 255 0 192036865772 Network 2 Delete Cancel 102 AX3000 Model 80WMS User s Manual AXEL Appendix Example 2 router 1 is used to reach both networks 192 168 2 xxx and 192 1 1 192 168 2 192 168 1 11 192 168 1 10 The AX3000 route table is Routers 192 168 1 11 Edit Cancel A 3 THE DHCP PROTOCOL DHCP Dynamic Host Configuration Protocol is an industry standard protocol that lets a DHCP server Unix Windows AS 400 etc allocate temporary IP addresses and other network parameters to terminals and PCs when they are powered on This can greatly simplify managing large networks AX3000 Model 80WMS User s Manual 103 Appendix AXEL A 3 1 Overview Here is a brief description of Axel s implementation DHCP At boot time the AX3000 broadcasts DHCP requests to find the DHCP server If a DHCP
96. ts the terminal s behavior when an SSL non compliant situation is met See Chapter 4 3 3 3 2 GENERAL SETTINGS The terminal general settings are available through the Configuration Terminal menu Configuration Diagnostics Upgrade Network gt Terminal gt Keyboard Mouse Multipoint Session Screen Ports Local Desktop Audio Advanced Global RDP PSS SHS ee SSS Time Settings Remote Control Password AX3000 Model 80WMS User s Manual 25 Interactive Set Up AXEL 3 2 1 The Keyboard and the Mouse Select the Configuration Terminal Keyboard Mouse menu Keyboard and Mouse Keyboard American On orf Medium 500 ms Medium No No Cancel Keyboard parameters PS 2 or USB Nationality select the nationality from a list NUM Led Initialization this led lights when the AX3000 is switched on CAPS Led Initialization this led lights when the AX3000 is switched on Repeat Key Delay sets the duration of a key being held down before it starts to auto repeat values no low medium or high Repeat Key Speed enabled only if the automatic repeat is set select the automatic repeat speed when a key is held down values low medium or high Mouse parameters PS 2 or USB Switch Left Right Click mouse button reversal Mouse Accelerator can be helpful with wide screens 26 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 2 2 The Screen Select
97. ual AXEL Appendix A 5 1 Overview A DHOP server has various options numbered as follows From 1 to 223 reserved options For example option 3 gives the list of routers and 15 lists DNS servers From 224 to 254 private options Available for manufacturer use The Axel options are contained within the range of numbers from 231 to 240 The type is always character string The format of the entry is as follows Entry starts with a keyword followed by one or more parameters The symbol is used as separator Q In contrast to some implementations Axel uses a keyword rather than a specific number The actual number 231 to 240 is irrelevant so any non conflicting number in this range can be used For more information on the Axel options see chapter A 6 3 A 5 2 Adding an Axel option with the Microsoft DHCP Server To add an Axel DHCP option with Microsoft s DHCP server see below 1 Launch the DHCP utility Right click on the IP address of the DHCP server and select Set Predefined Options and select Add 2 The following dialog box is displayed Option Type El x Class Global Name Data type pe y Array Code Description AX3000 Model 80WMS User s Manual 113 Appendix AXEL Complete the fields as follows Name User definable for example Axel Autoconf Data Type mandatory string Code User definable select unused number between 231 and 240
98. up password see Chapter 3 2 8 Resetting the AX3000 If the password is forgotten the only way is selecting the Shutdown button After power cycling it the AX3000 administrator will be able to modify or remove the screen saver password Note For the highest level of security we recommend setting the terminals Set Up password See Chapter 3 2 8 4 4 3 USB Port Redirection Function Press lt Ctrl gt lt Alt gt lt U gt to display a dialog box where the USB Port Redirection can be started stopped per device The following shows a typical box Choose the devices that you want to use as USB port Cancel Note this box is only displayed if the USB Port Redirection is enabled within the MultiPoint session profile All eligible devices are listed with the information about the current redirection status The user can tick x or untick a device to start or stop the redirection Note this box may be also displayed when the MultiPoint session is established 74 AX3000 Model 80WMS User s Manual AXEL Using the AX3000 if the When the option starts is set to Ask each time It also displayed when a USB device is plugged when the MultiPoint session is in used if the While the session is running option is set to Ask each time See Chapters 3 2 5 and 4 3 5 4 5 REBOOTING OR TURNING OFF THE AX3000 In addition of the on off switch an AX3000 shutdown function is available Press lt Ctrl gt lt Alt gt
99. urces It will be removed on disconnection Maximum two ports can be redirected Before being redirected a COM Port must be declared at USB logical ports level 46 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up Select the dialog box of the port menu Configuration Ports xxx For example the Usb1 port Logical Port Usbi Product Line Parameters Printer 9600 8 1 No High High Associated Service None RDP Redirection Printer COM port OK F10 Printer and COM Set the Active parameter to As COM port or As Printer and COM Then select COM Port Parameters The following box is displayed RDP Parameters COM3 OK lt F10 gt Cancel These parameters are Port Name redirect COM port name from COM1 to COM255 The COM port declaration is completed For the redirection procedure consult the next sub section c Redirecting Resources within the RDP session To redirect resources within a session select the session profile box menu AX3000 Model 80WMS User s Manual 47 Interactive Set Up AXEL Configuration Sessions Session X Within this box select Redirected Resources The following box is displayed Redirected Resources Device Redirection All No Play and Record Yes Ports Redirection All No OK F10 Cancel These parameters are Redirected Printer printer s are selected through a list This list is composed by the
100. used Only from the local interactive set up and only if Administrator Hot Key disabled is set to No See Appendix A 6 2 3 3 THE MULTIPOINT SESSION To set a Microsoft MultiPoint session enter the AX3000 Set Up and select the Configuration MultiPoint Session menu The following box is displayed MultiPoint Session Connection Parameters Microsoft TSE RDS Edit Edit Session Parameters Edit Edit Edit Edit Cancel Set the following parameters Server enter the MultiPoint server name or IP address Connection Properties see Chapter 3 3 1 Authentication set the Automatic Logon function and or the Auto Run function See Chapter 3 3 2 Display Parameters see Chapter 3 3 3 AX3000 Model 80WMS User s Manual 39 Interactive Set Up AXEL Additional Parameters a dialog box which lets certain RDP parameters be changed See Chapter 3 3 4 Redirected Resources see Chapter 3 3 5 Performances a dialog box which lets certain parameters be changed For more information see Chapter 3 3 6 3 3 1 Connection Properties The following box is displayed Connection Properties No No 1 TSE Edit Cancel These parameters are Auto Connection if this parameter is set to yes the connection will be automatically established when the AX3000 is powered Otherwise the user can click the MultiPoint session icon to establish the connection Auto Reconnection if t
101. utomatically detected by the Axel terminal The use of an audio device is enabled disabled at RDP session level See Chapter 3 3 5 56 AX3000 Model 80WMS User s Manual AXEL Interactive Set Up 3 4 10 Connecting a Touch Screen A USB touch screen may be seen by the terminal Either as a pointer device Or as an USB RS232 adaptor In this case a logical USB port is automatically created see Chapter 3 4 7 In both cases to set up the touch screen select the menu Configuration Terminal Screen For more information see Chapter 3 2 2 3 4 11 Listing Connected USB Devices To list all connected USB devices supported or not select the menu Diagnostic USB For more information see Chapter 5 1 6 3 5 PRINTER MANAGEMENT 3 5 1 Setting Up the Printer Port Two types of ports are available for peripheral devices USB logical ports a USB logical port is automatically created when a USB printer is connected Four USB logical ports are available see Chapters 3 4 6 and 3 4 7 Network Printers a TCP logical port 1 or Net2 allows a network printer or a network print server to be addressed in the same way as a local printer a Setting USB Logical Ports When connecting a USB printer or a USB RS232 adaptor a USB logical port is automatically created This logical port menu Configuration Ports USB Logical Ports UsbX allows the printer to be set up For more information see Chapters 3 4 6
102. work menu from the AX3000 set up The following box is displayed Update from Network Cancel Firmware can be updated in one of two ways tftp protocol the operator must enter the location of the firmware file bootp and tftp protocol this is an automatic procedure The necessary parameters will already be available from a bootp server Note AxRM can act as a bootp tftp server IMPORTANT the terminal will automatically reboot to perform this operation 5 1 3 The Ping Command The ping command is used to check for the presence of a live TPC IP device Select the Diagnostics Ping dialog from the AX3000 set up then select the server name from the list or enter the IP address or the DNS name of the server 5 1 4 Connection Management Connection failures are often caused by incorrect settings AX3000 Model 80WMS User s Manual 81 Administration AXEL a Global Connection List Select the Diagnostics Connections dialog to check the status of all defined connections Connections SESSIONS Type State Server Host IP Addr Port Miscellaneous AUXILIARY PORTS Port Service State Other Information Refresh Close Connections Note outside the set up use lt Ctrl gt lt Alt gt lt X gt displays this box For each session the following information is displayed No session number Type always TSE State the possible values are Established the session is connected Closed the sessio

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