VoIP Orderwire (Offnet)
Contents
1. 10 3 System Settings System Settings Global System Settings Name Orderwire Location Fresno CA Contact 559 454 1600 SNMP Get String dps_public SNMP Set String dps_public User admin Password 0 Global Call Settings Number of Rings PSTN 4 Number of rings before PSTN incomming call is forwarded Number of Rings VOIP 4 Number of rings before VOIP incomming call is forwarded System Controls Initialize Configuration Backup Configuration Restore Configuration Upload Fig 10 4 Enter the location of this VoIP Orderwire station This field will be reported to other stations during the Auto Discover Contact Enter the contact phone number for the person responsible for this unit Community name for SNMP requests case sensitive 6 Community name for SNMP SET requests case sensitive The logon user name used to access this unit via the web or TTY interface Default is admin The logon password used to access this unit via the web or TTY interface Password Default is dostelecom Global Call Settings Location PSTN from an outside POTS line into the orderwire network Enter the number of rings before the offnet will pickup and allow access rom the orderwire network to a POTS line Sets the unit s configuration back to all factory defaults NOTE Initializing Number of Rings VoIP f Initialize Configuration the Orderwire s config means the Directory listings will have to2. DPS Telecom E White Paper 5 Steps to Intelligent SNMP Master Legacy Integration Learn how to en vv current ri monitoring equ pp nt post with any SNMP manager without losing time money or fun ity t SNMP Download Wh ite coa e gt gt ene 2 o Turbocharge Your NetGuardian with SNMP v2c The new NetGuardian 4 0 firm a adds SNMP v2c arpo robust message delivery via SNMP Sig mand customiza arm seve ity leve fe ala pon saat uping plus a whole gt t Ge t the full de vel ils a ng that s ssl w you can upgrade to Ne tu ardia ry o hae Full Story Creative Solution Convert Your LEDs to Contact Closures 5 a eae ge ct closures nique nitoring application that st ing DES e equ ie Is Read Fei ed Juro DPS Telecom Call 1 800 693 0351 Network Alarm Monitoring Fundamentals ae ae Alarm Monitoring Where Do You Start You ve just been put in charge of purchasing selectin Magazine Sign up qa pm This White Paper is a qui deco gt leal dre r these que pt self paper wi NOT tel you Ju er pe aerma and erythr ng wil e fin work is differ dt E sys ste t pr sa ate Bei he coverage you ies ae more ee da n you really need to spend As Download This White Paper Now Name zu Email apse or Ba gar Ded email address to anybody and that s a promise We will also send you our informative eMagazine pe DPS Te
3. repair charges will be quoted All non warranty repairs receive a 90 day warranty Free Tech Support is Only a Click Away Need help with your alarm monitoring DPS Information Services are ready to serve you in your email or over the Web www DpsTele com Free Tech Support in Your Email The Protocol Alarm Monitoring Ezine The Protocol Alarm Monitoring Ezine is your free email tech support alert delivered directly to your in box every two weeks Every issue has news you can use right away e Expert tips on using your alarm monitoring equipment advanced techniques that will save you hours of work e Educational White Papers deliver fast informal tutorials on SNMP ASCII processing TL1 and other alarm monitoring technologies New product and upgrade announcements keep you up to date with the latest technology Exclusive access to special offers for DPS Telecom Factory Training product upgrade offers and discounts To get your free subscription to The Protocol register online at www TheProtocol com register Free Tech Support on the Web MyDPS MyDPS is your personalized members only online resource Registering for MyDPS is fast free and gives you exclusive access to e Firmware and software downloads and upgrades e Product manuals e Product datasheets Exclusive user forms Register for MyDPS online at www DpsTele com register The Protocol alarm Monitoring Ezine May 10 2005 Call 1 888 393 1060
4. 3 TR Oe Oe 2 4 FFRRRRRR R I 5 7 me me me me me E 6 KRII 7 ROR PR OR OBR Oe Be Oe 1 a RRR mR Rm 2 EN 3 4 5 6 8 HAHAHAH In this capture 1 MW can call itself FIBER and UTILITY 2 FIBER can call itself only 3 UTILITY can call itself and MW From the Call Groups tab you can set calling rights for Orderwire stations in each call group To allow calling rights between call groups check the appropriate box To remove rights between call groups uncheck the appropriate box 20 11 2 Configuring H amp H Teams Directory Call Groups H H Teams Conference Servers a El Id Description E All stations within subnet 4 E 3 Click the H amp H Teams tab to set descriptions for H amp H groups Stations on the same H amp H Team will hear each others H amp H calls 11 3 Configuring Conference Servers Directory Call Groups H amp H Teams Conference Servers Cont Id IF Description 255 255 255 255 255 255 255 255 03 255 255 255 255 04 255 255 255 255 05 255 255 255 255 06 255 255 255 255 OF 255 255 255 255 08 255 255 255 255 To setup a Bridge Server a conference server for Orderwire station calls click on the Conference Servers tab and input an IP address and description for any bridge servers you expect the Orderwire might use text here 12 How To Navigate the Voice Menus Pickup the handset and the voice prompt will ask you for a menu option To hear the entire list of men
5. A PARTICULAR PURPOSE In no event will DPS be liable for any special incidental or consequential damages based on breach of warranty breach of contract negligence strict tort or any other legal theory Damages that DPS will not be responsible for include but are not limited to loss of profits loss of savings or revenue loss of use of the product or any associated equipment cost of capital cost of any substitute equipment facilities or services downtime claims of third parties including customers and injury to property The purchaser shall fill out the requested information on the Product Warranty Card and mail the card to DPS This card provides information that helos DPS make product improvements and develop new products For an additional fee DPS may at its option make available by written agreement only an extended warranty providing an additional period of time for the applicability of the standard warranty Technical Support If a purchaser believes that a product is not operating in substantial conformance with DPS published specifications or there appear to be defects in material and workmanship the purchaser should contact our technical support representatives If the problem cannot be corrected over the telephone and the product and problem are covered by the warranty the technical support representative will authorize the return of the product for service and provide shipping information If the product is out of warranty
6. H Teams tab 7 Once you have finished configuring the Orderwire Directory you must upload the directory to the Orderwire To write the call directory to the currently selected Orderwire unit click the El button or click Connect and select Write to device If you wish to upload the directory to all of 19 the Orderwire units in the call directory click the button or click Connect and select Write to all devices Note The Login and Password fields are reserved for future implementation They are currently inconsequential to the Orderwire s calling features tad ig Directory Call Groups H amp H Teams Conference Servers Station Description IP Call Group HH Team Login Password Number Main Office 192 168 0 150 1 0 All stations within subnet Y admin dpstelecom 102 Bob s Office 192 168 0 151 2 0 All stations within subnet akan dpstelecom 103 Westem Mtn Site 192 168 0 152 3 0 All stations within subnet F ART 104 Eastern Mtn Site 192 168 0153 3 Y DAI stations within subnet Y admin dpstelecam 105 Northern Microwave Tower 192 168 0 154 3 0 All stations within subnet Y admin dpstelecom Fig 11 1 The Orderwire Config Directory 11 1 Configuring Call Groups gt x E x Directory Call Groups H amp H Teams Conference Servers JId 1 2 3 4 S 6 7 8 Description Set All ence 213 4 5 16 7 18 Description 1 RRR RRR RR 2a 2 BRBRRRBRRRRRCH Clear All W 1 T
7. User name fF admin Password EEITTITTTTT _ Remember my password Fig 10 1 Enter your password to enter the Web Browser Interface 15 10 2 Changing the Default Password The password can be configured from the Edit gt System screen The minimum password length is four characters however DPS recommends setting the minimum password length to at least five characters Use the following steps to change the logon password 1 From the Edit menu select System 2 Enter the new user name in the User field 3 Enter the new password in the Password field 4 Click the Save button System Settings Global System Settings Name Orderwire Location Fresno CA Contact 559 454 1600 SNMP Get String dps_public SNMP Set String dps_public User admin Password eecccccece Number of Rings PSTN 4 Number of rings before PSTN incomming call is forwarded Number of Rings VOIP 4 Number of rings before VOIP incomming call is forwarded System Controls Initialize Configuration Backup Configuration Restore Configuration Upload Fig 10 2 Global System Settings section of the Edit gt System menu NOTE You will see the following popup when making changes to the VoIP Orderwire from the Edit menu It will appear when confirming your changes to the database either by clicking Next in the setup wizards or the Save button A Data submitted and written ko Flash ok Fig 10 3 Commit to NVRAM popup 16
8. to station calling topology BEE ca LAN i gt on a I rye u Station 101 9 2 Hoot n Holler Option 2 How It Works Hoot n Holler is a non private form of communication This all call type feature allows you to speak to every Orderwire station in the same subnet Personnel will hear your voice through the speaker at each station Great if you re trying to locate someone or page all your staff To join the call simply pick up the telephone The conversation is heard by other stations not on the call NOTE Hoot n Holler mode only works on stations within the same IP subnet This mode requires more bandwidth on the subnet for which this station is assigned UDP traffic e Hey Joe HA mr Muted u 3 Hey Joe Hey Joe E 1 1 is sue IP E LAN gt a P ra hata PT m il CARETO b P Hey Joe Fig 9 3 Hoot n Holler mode topology 13 9 3 Bridge Party Line Option 3 How It Works This mode is similar to Hoot n Holler in that up to 4 or more stations may be joined in a conversation Multiple stations join a private call where parties dial into a conference bridge to talk at the same time This allows you to privately conference with two or more Orderwire stations across the network For added security and privacy the bridge will give an audible indication when another station joins or exits the call To access a conference bridge dial 3 then the ID of the confe
9. Juro DPS Telecom Your Partners In Network Alarm Monitoring VoIP Orderwire with Offnet Visit our website at www dpstelecom com for the latest PDF manual and FAQs December 21 2010 D OC UM10C 21200 Firmware Version 1 0A Revision History December 21 2010 Updated instructions for directory setup November 17 2010 Included directions to use the OW Config utility to setup directory listings July 1 2010 Initial release This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied without prior written consent of DPS Telecom All software and manuals are copyrighted by DPS Telecom Said software and manuals may not be reproduced copied transmitted or used to make a derivative work by either mechanical electronic or any other means in whole or in part without prior written consent from DPS Telecom except as required by United States copyright laws 2010 DPS Telecom Notice The material in this manual is for information purposes and is subject to change without notice DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing performance or use of this manual Contents bb N Visit our website at www dpstelecom com for the latest PDF manual and FAQs VoIP Orderwire Offnet Overview Specifications Shipping List Installation 4 1 Tools N
10. Press the shortcut key to access that option Pressing the ESC key will always bring you back to the previous level Entries are not case sensitive 8 1 Change Ethernet Settings Telnet 126 10 215 84 Login admin Password ogged in successfully Orderwire vi A 6352 c gt 20609 DPS Telecom Inc Config Ping Tdest Debug eth it 7 C Ethernet Directory Stats n U gt ram ret Boot CESC E Yes Disabled 126 18 215 84 126 18 215 84 255 255 192 0 255 255 A 255 255 255 255 255 255 255 66 16 81 680 41 8D U gt nit Addr Subnet Giatevay DSHCP Host ESCH 7 Fig 8 1 View and edit network settings 1 Login to the TTY interface then press C onfig gt E thernet 2 From this screen you have the option to edit the IPA Subnet Gateway DHCP and Host Name 11 8 2 View Directory The Directory serves as your internal phonebook used when calling other Orderwire stations in your network lt gt Telnet 126 10 215 ojx Orderwire Telnet Server Login admin Password ogged in successfully Orderwire v1 8A 8352 c gt 2686 DPS Telecom Inc Config Ping Tdest Debug et zit 7 Ethernet Directory Stats ntU gt ram retBoot lt ESCH D ID Hum IPA Location 1 188 126 180 236 188 Fresno 2 187 126 186 236 189 Fresno Ethernet Directory Stats nt Uoram retBoot tE amp C 7 Fig 8 2 See your list of other orderwire stations on the network 1 Login to the TTY interface then press C
11. ad Cable D PR 045 10A 04 x2 19 Rack Ears D CS 325 10A 00 T x2 Two Standard Rack Screws 1 000 12500 06 x2 Two Metric Rack Screws 2 000 80750 03 x2 2 Pin Connector 2 820 00862 02 u DPS Telecom ear Presb San Ao dng VoIP Orderwire with Offnet VoIP Orderwire User Manual D OC UM10C 21200 14 ft Ethernet Cable D PR 923 10A 14 a 23 Rack Ears D CS 325 10A 01 x 4 Four 3 8 Ear Screws 1 000 60375 05 Pads 2 015 00030 00 MP 1 2 Amp Fuses 2 741 00500 00 pee o O 2 To 2 Wire Telephone Optional External Speaker Optional D PR 675 10A 00 FDO 1200 10A 00 Small 2 Pin Connector and 6ft cable for plugging in External Speaker 2 820 0081 2 02 4 Installation 4 1 Tools Needed To install the VolP Orderwire you ll need the following tools Phillips No 2 Screwdriver Small Standard No 2 Screwdriver PC with terminal emulator such as HyperTerminal 4 2 Mounting Flush mount Rack ears are installed front of the unit with front panel flush to the rack Fig 4 1 The VoIP Orderwire can be flush or rear mounted The Orderwire mounts in a 19 or 23 rack and can be mounted on the right or left in the flush mount or rear mount locations 19 rack ears 23 rack ears 2 700 4 3 Fig 4 4 Connecting the external speaker 5 VoIP Orderwire Back Panel RJ11 Phone Line Connection 4 3 Ring 2 Tip 1 Dual Pow
12. be entered Backup Configuration 2 backup save the current configuration to your PC or on the Restore Configuration A pi to browse for a saved configuration file on your PC or on the 17 10 4 Ethernet Settings Ethernet Settings MAC Address Host Name Enable DHCP Unit IP Subnet Mask Gateway DNS Server 1 DNS Server 2 00 10 81 00 41 BD O 126 10 215 84 255 255 192 0 255 255 255 255 255 255 255 255 255 255 255 255 126 10 215 84 255 255 192 0 255 255 255 255 255 255 255 255 255 255 255 255 MAC Address Enable DHCP DNS Server 1 DNS Server 2 Fig 10 5 Edit gt Ethernet menu Ethernet Settings Hardware address of the VolP Orderwire Not editable For reference only Used only for web browsing Example If you don t want to remember this unit s IP address you can type in a name is this field such as VOIPOW Once you save and reboot the unit you can now browse to it locally by simply typing in VOIPOW in the address bar Used to turn on Dynamic Host Connection Protocol NOT recommended because the unit is assigned an IP address from your DHCP server The IP you ve already assigned to the unit becomes inactive Using DHCP means the unit will NOT operate in a T Mon environment IP address of the VolP Orderwire station This field will be reported to other stations during the Auto Discover An important parameter if you are connected to a wi
13. boot the unit to save its IP Address When this is complete you are ready to assign your station a Station ID number e See section How To Navigate the Voice Menus to accomplish this via the handset Or e See section How To Setup Directory Listings to perform this task via the web interface 7 1 _ via Craft Port using TTY interface The TTY interface is the VoIP Orderwire s built in interface for basic configuration You can configure unit s Ethernet port settings and view debug For more advanced configuration tools please use the Web Browser Interface For Telnet connect to the IP address at port 2002 to access the configuration menus after initial LAN WAN setup Telnet sessions are established at port 2002 not the standard Telnet port as an added security measure Menu Shortcut Keys The letters before or enclosed in parentheses are menu shortcut keys Press the shortcut key to access that option Pressing the ESC key will always bring you back to the previous level Entries are not case sensitive 7 2 Via LAN Fig 7 8 Connection through Ethernet port To connect to the Orderwire via LAN all you need is the unit s IP address Default IP address is 192 168 1 100 If you DON T have LAN but DO have physical access to the VoIP Orderwire connect using a LAN crossover cable NOTE Newer PCs should be able to use a standard straight through LAN cable and handle the crossover for you To do this yo
14. clickable link to upgrade firmware from the Edit gt System menu lf you choose Restore Configuration click the Upload link This will take you to the Firmware Load screen where you ll browse for the firmware update Click Upload to finish _JDPE gt DPS Telecom Upload config firmware web or bundle Fig 14 2 Browse for downloaded firmware upgrade 23 15 Reference Front and Back Panel LEDs LED Status Description Grai Flashing Green Unit data transmit over craft port ra Flashing Red Data receive over craft port Flashing Green Application is running 2 Wire Table 9 1 Front Panel LED Descriptions DPS Telecom eci Support 1 559 454 1600 www dpstele com Fig 15 2 Back panel LEDs LED Status Description Solid Green Polarity is correct on Power Feed A Power A Off No power or polarity is reversed on Power Feed A Solid Green Polarity is correct on Power Feed B Power B Off No power or polarity is reversed on Power Feed B A Solid Red Fuse failure on Power Feed A B or both Fuse Alarm Blink Green Ethernet link OK Solid Green Transmit or receive activity on Ethernet port Table 9 2 Back Panel LED Descriptions 24 16 Technical Support DPS Telecom products are backed by our courteous friendly Technical Support representatives who will give you the best in fast and accurate customer service To help us help
15. de area network It tells the unit which machine is the gateway out of your local network Set to 255 255 255 255 if not using A road sign to the VoIP Orderwire telling it whether your packets should stay on your local network or be forwarded somewhere else on a wide area network Primary IP address of the domain name server Set to 255 255 255 255 if not using Not currently used by this application Designed for future use Secondary IP address of the domain name server Set to 255 255 255 255 if not using Not currently used by this application Designed for future use 18 10 5 Offnet Calling The offnet functionality can be used as an orderwire package and or POTS reach through NOTE Cannot use both VoIP calling functionality and offnet at the same time Calling From a VoIP Orderwire Line Start by pressing 1 to initiate IP calling to an offnet station ID The phone will ring to your desired ring count Configurable from the web browser interface The offnet will now connect to the POTS line When you hear the dial tone dial any phone number like you would for a normal phone call Offnet Calling Directly From Offnet Press 0 when the menu is played Dial any phone number like you would for a normal phone call 11 How to Setup Directory Listings The Directory serves as your internal phonebook used when calling other Orderwire stations in your network From the Orderwire Config Utility you can create station numbers for
16. eeded 4 2 Mounting 4 3 External Speaker VoIP Orderwire Back Panel 5 1 Power Connection 48 or 24VDC Build Option 5 2 LAN Connection 5 3 Line Connection VoIP Orderwire Front Panel 6 1 Craft Port Quick Start How to Give the Orderwire an IP Address 7 1 via Craft Port using TTY interface 7 2 via LAN TTY Interface 8 1 Change Ethernet Settings 8 2 View Directory 8 3 View Hardware Config Stats Three Modes of Operation 9 1 Direct Station to Station Calling Option 1 9 2 Hoot n Holler Option 2 9 3 Bridge Party Line Option 3 10 Web Browser 10 1 Logging on to the VolP Orderwire 10 2 Changing the Default Password 10 3 System Settings 10 4 Ethernet Settings 10 5 Offnet Calling 11 How to Setup Directory Listings 11 1 Configuring Call Groups 11 2 Configuring H amp H Teams 11 3 Configuring Conference Servers 12 How To Navigate the Voice Menus OO N O ODD Oa a fF A OO NO m N N N md OO eee O O O O O O N OO oO F amp F A Oo NY YN O A 13 How To Talk to Third Party SIP Devices 14 How To Upgrade Firmware 15 Reference Front and Back Panel LEDs 16 Technical Support 17 End User License Agreement 21 22 23 24 25 1 VolP Orderwire Offnet Overview This next gen orderwire product from DPS Telecom delivers voice communication at all your LAN sites Using VoIP Voice over IP technology you call another orderwire station a select group of stations or use the Hoot n Holl
17. er all call feature to page Someone when you re not sure where they are Each VoIP OrderWire unit installs easily just plug into your LAN hub In just 1 RU of space you can get rid of all those costly telephone lines and long distance fees VoIP communication uses the industry standard SIP 2 0 protocol and G 711 codec making this orderwire system even easier to work with if you re already familiar with VoIP 2 Specifications Dimensions 1 72 H x 17 0 W x 6 64 D Weight 2 6 lbs Mounting 19 or 23 rack or wall mount Protocol SIP 2 0 RTP Voice Codec G 711 Mu Law Power Input Dual 48 VDC 24 VDC or 24 VDC build options Fuse Dual 1 2 Amp GMT Fuses Interfaces 1 RJ45 10BaseT Ethernet port 1 DB9 craft port 9600 Baud serial 1 RJ 11 Telco jack optional 1 2 Wire handset jack 1 External speaker jack Visual Interface 5 or 6 Front Panel LED 5 Back Panel LEDs Operating Temperature 32 140 F 0 60 C Operating Humidity 0 95 non condensing RoHS 5 6 Handset Standard 2 Wire telephone optional External Speaker Yes optional These jacks can be located on the front or the back of the unit specified when you order 3 Shipping List Please make sure all of the following items are included with your VoIP Orderwire If parts are missing or if you ever need to order new parts please refer to the part numbers listed and call DPS Telecom at 1 800 622 3314 Ih 6 ft DB9M DB9F Downlo
18. er Dual Inputs fuses 10BaseT Ethernet port RJ45 8 T 6 Receive In RH 5 4 3 Receive In RI 2 Transmit Out TO 1 Transmit Out TO Fig 5 1 VoIP Orderwire back panel connections 5 1 Power Connection 48 or 24VDC Build Option VolP Orderwire is powered by two screw terminal barrier plug power connectors ae i Fig 5 2 Screw terminal barrier plugs To connect the VolP Orderwire to a power supply follow these steps 1 Always use safe power practices when making power connections Be sure to remove fuses from the fuse distribution panel as well as the back of the VolP Orderwire before making your power connections 2 Use the grounding lug to connect the unit to earth ground The grounding lug is next to the symbol Insert the eyelet of the earth ground cable between the two bolts on the grounding lug Ground cable not included 3 Insert a battery ground into the power connector plug s right terminal and tighten the screw then insert a battery line to the plug s left terminal and tighten its screw 4 Insert a fuse into the fuse distribution panel and measure voltage The voltmeter should read between 40 and 70VDC for 48VDC build option or 18 and 36VDC 24VDC build option 5 The power plug can be inserted into the power connector only one way to ensure the correct polarity Note that the negative voltage terminal is on the left and the GND terminal is on the right 6 Ins
19. ert fuse into the Power A fuse slot The power LED should be lit green If the LED is red the power connection is reversed To confirm that power is correctly connected the front panel LEDs will flash RED and GREEN indicating that the firmware is booting up 7 Repeat steps 1 6 for Power B connector 5 2 LAN Connection To connect the VoIP Orderwire to LAN insert a standard RJ45 Ethernet cable into the 10BaseT Ethernet port on the back of the unit See Fig 5 1 If the LAN connection is OK the LNK LED will light SOLID GREEN 5 3 Line Connection Your VoIP Orderwire unit may include a line connection on the back panel This port is currently currently being developed for off net application Using off net capability means a person can access the Orderwire system via POTS Plain Old Telephone Service 6 VoIP Orderwire Front Panel 2 Wire Handset Jack Status LEDs VoIP OrderWire Heating Alarm Shou Po om External Speaker Jack Access Menu Button DB9 Craft Port RX GND Tx 54321 9876 su CTS DB9F RS 232 Fig 6 1 The VolP Orderwire s front panel connections 6 1 Craft Port Use the front panel craft port to connect the VolP Orderwire to a PC for onsite unit configuration To use the craft port connect the included DB9 download cable from your PC s COM port to the craft port Pinout is shown in Fig 6 1 for reference but you will most likely be using a straight through cable 7 Qu
20. ick Start How to Give the Orderwire an IP Address 1 In this step we ll use create a physical cable connection between your PC s COM port and the unit s craft port Note You must be connected via craft port or Telnet to use the TTY interface Make sure you are using the straight through 1 to 1 Male to Female DB9 DB9 download cable provided with your VoIP Orderwire to make a craft port connection Male to Female DB 9 to DBI VoIP Orderwire PC with terminal emulator such as HyperTerminal Fig 7 1 Connection through front Craft Port To access HyperTerminal using Windows 2 Click on the Start menu gt select Programs gt Accessories gt Communications gt HyperTerminal fg Accessories Accessibility m Games m Communications a HyperTerminal m Startup 3 Entertainment a Network Connection E Internet Explorer GJ Address Book pe Network Setup Wizard we MSN Calculator bal New Connection wizard 5 Outlook Express ES Command Prompt ee Wireless Network Setup Wizard Fig 7 2 How to access HyperTerminal 3 At the Connection Description screen enter a name 4 At the Connect To screen select COM1 for this connection You may also select an icon The most commonly used from the drop down name and icon do not affect your ability to connect to the and click OK unit Connection Description Connect To VoIP Orderwire Enter details for the phone number that you want to dial m i e I it E
21. lecom Your Partners In Network Alarm Monitoring 800 622 3314 www DpsTele com 4955 E Yale Avenue Fresno California 93727
22. n T 1 Sara i Countyvregion Led Stal Fig 7 3 5 Select the following COM port options e Connect using COM1 or appropriate COM port e Bits per second 9600 e Data bits 8 e Parity None e Stop bits 1 e Flow control None Once connected you will see a blank white HyperTerminal screen Press Enter to activate the configuration menu COMA Properties Port Settings Bits per second Data bits Parity Stop bits Flow control x e Restore Defaults Fig 7 5 7 The Orderwire s main main menu will appear Type C for C onfig then E for E thernet Configure the unit s IP address subnet mask and default gateway a CO 500 Hyper Terminal Login admin Password u Logged in successfully WG LT ui 04 6287 ciza DPS Talecom In Chonfig Pling Diebug elHhit FC EMharnet nitdiras relBloot ESC TE 192 164 1 10908 255 255 192 86 255 255 255 255 99 10 81 04 F 62 init Addr Subnet Ghalteray ESC T erami F137 PASTA Fig 7 7 6 When prompted enter the default user name admin and password dpstelecom NOTE If you don t receive a prompt for your user name and password check the port you are using on your PC and make sure you are using the cable provided HyperTerminal File Edit wiew Call Transfer Help le S amp S 20 Login admin Fig 7 6 8 ESC to the main menu When asked if you d like to save your changes type Y for Y es Re
23. onfig gt D irectory 2 You will see the Station IDs currently setup in your orderwire system The TTY interface will display the ID Station Number IP address and Location 8 3 View Hardware Config amp Stats es Telnet 126 10 215 8 o x Orderwire Telnet Server Login admin Password Logged in successfully Oederwire v1l 6A 8352 lt c gt 2669 DPS Telecom Inc Config Ping T est Debug eca gt it 7 C E gt thernet Directory S gt tats ni lLi ram retB oot CESC 7 Hardware Options BB Orderwire 2 Relays 16 Alarms 4 Analogs 1 8G AT45DB642 8650752 bytes 23 minutes 21 seconds Ethernet Drirectory Frtats n U gt ram retBo CESCH 7 Fig 8 3 Confirm the build options of your Remote Power Switch 1 Login to the TTY interface then press C onfig gt S tats 2 You will see the hardware options available on your VoIP Orderwire unit as well as the firmware version uptime etc 12 9 Three Modes of Operation 9 1 Direct Station to Station Calling Option 1 How It Works User picks up the handset and dials another orderwire station directly by dialing the 3 digit Station ID The station will ring until the party has answered by picking up the handset This call is considered private because other stations will not be able to hear the conversation Dials Station 303 Station 202 E y Ring Ring IP Usi ee Station 303 Station 404 Fig 9 1 Station
24. or or in connection with the Product parts subsystems or derivatives thereof in whatever form including without limitation source code object code and microcode including any computer programs and any documentation relating to or describing such Software is furnished to the End User only under a non exclusive perpetual license solely for End User s use with the Product The Software may not be copied or modified in whole or in part for any purpose whatsoever The Software may not be reverse engineered compiled or disassembled No title to or ownership of the Software or any of its parts is transferred to the End User Title to all patents copyrights trade secrets and any other applicable rights shall remain with the DPS Telecom DPS Telecom s warranty and limitation on its liability for the Software is as described in the warranty information provided to End User in the Product Manual End User shall indemnify DPS Telecom and hold it harmless for and against any and all claims damages losses costs expenses obligations liabilities fees and costs and all amounts paid in settlement of any claim action or suit which may be asserted against DPS Telecom which arise out of or are related to the non fulfillment of any covenant or obligation of End User in connection with this Agreement This Agreement shall be construed and enforced in accordance with the laws of the State of California without regard to choice of law principles and excl
25. rence bridge NOTE Bridge Party Line mode only works on stations within the same IP subnet This mode requires more bandwidth on the subnet for which this station is assigned UDP traffic Dave calls into Bridge 11 Hey there Creates Bridge 11 gt Hello Dave Sam dials Bridge 11 Hi it s Sam Fig 9 4 Bridge party line conference topology 14 10 Web Browser The VoIP Orderwire unit features a built in Web Browser Interface that allows you to configure the unit through the Internet Intranet You can quickly change the sign in password setup your Directory Listings and reboot the unit using the most commonly used browsers NOTE Max of users allowed to simultaneously access the VoIP Orderwire via the Web is 2 10 1 Logging on to the VoIP Orderwire For Web Interface functionality the unit must first be configured with some basic network information If this step has not been done refer to the section Quick Start How to Give the Orderwire an IPA for instructions on initial configuration setup 1 To connect to the Orderwire from your Web browser enter its IP address in the address bar of your web browser It may be helpful to bookmark the logon page to avoid entering this each time 2 After connecting to the unit s IP address enter your login information and click OK NOTE The factory default username is admin and the password is dpstelecom onnect to 126 10 230 185 Protected
26. substantial defects in material and workmanship with new or used replacement parts All warranty service will be performed at the company s office in Fresno California at no charge to the purchaser other than the cost of shipping to and from DPS which shall be the responsiblity of the purchaser If DPS is unable to repair the product to conform to the warranty DPS will provide at its option one of the following a replacement product or a refund of the purchase price for the non conforming product These remedies are the purchaser s only remedies for breach of warranty Prior to initial use the purchaser shall have determined the suitability of the product for its intended use DPS does not warrant a any product components or parts not manufactured by DPS b defects caused by the purchaser s failure to provide a Suitable installation environment for the product c damage caused by use of the product for purposes other than those for which it was designed d damage caused by disasters such as fire flood wind or lightning unless and to the extent that the product specification provides for resistance to a defined disaster e damage caused by unauthorized attachments or modifications f damage during shipment from the purchaser to DPS or g any abuse or misuse by the purchaser THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
27. these other devices and associate them with IP addresses You can setup up to 16 devices in this directory The Directory serves as your internal phonebook used when calling other Orderwire stations in your network From the Orderwire Config Utility you can create station numbers for these other devices and associate them with IP addresses You can setup up to 16 devices in this directory Note Do not attempt to configure the Orderwire s call directory from the Web Interface To setup your Directory 1 Install and run the Orderwire Config utility You will find the utility on the CD that shipped with your Orderwire unit 2 In the Station Number field enter a 3 digit station ID number This is the number you ll dial to call a particular station Station to station calling 3 Provide a Description of up to 32 characters to each station 4 In the IP field enter the IP address for each station Best Practice Tip Have the IP address correspond to the station ID you want to assign 5 The station s Call Group will determine which stations it can call You can set restrictions for each call group in the Call Group tab 6 In the H amp H Team field you can decide which stations within the subnet can communicate with each other using the Hoot N Holler feature By default all stations are set to H amp H Team O allowing all station s on the subnet to use and hear Hoot N Holler calls You can restrict access to the feature from the H amp
28. u options press e 0 Offnet calling Directly connects from the VolP Orderwire Offnet unit to a POTS line e 1 Station to station calling Call another station directly using the Station ID e 2 Hoot n Holler mode The conversation will be emitted through the external speakers at other stations 21 e 3 Bridge Party Line Join or create a bridge conference call This call is private and cannot be heard through the external speakers at other stations 13 How To Talk to Third Party SIP Devices VoIP Orderwire is compatible with most third party SIP devices These devices must run a compatible version of SIP 2 0 protocol These devices are compatible only for Station to Station direct calling To talk to third party SIP devices simply define them in the Directory listing You must know the IP addresses of the third party devices to associate them to a station number See section How to Setup Directory Listings for details 22 14 How To Upgrade Firmware To upgrade firmware click on the Edit gt System menu At the bottom of this screen under System Controls you have the following options 1 Backup Configuration Click Save to backup your current config file to your PC or to the network 2 Restore Configuration Allows you to browse for a firmware update you have downloaded Password 6600400000 System Controls Initialize Configuration Backup Configuration Restore Configuration Fig 14 1 The
29. u will temporarily change your PC s IP address and subnet mask to match the Orderwire s factory default IP settings Follow these steps 1 Geta LAN crossover cable not included and plug it directly into the VoIP Orderwire s LAN port 2 Look up your PC s current IP address and subnet mask and write this information down Reset your PC s IP address to 192 168 1 200 Reset your PC s subnet mask to 255 255 192 0 You may have to reboot your PC to apply your changes 5 Once the IP address and subnet mask of your computer coincide with the unit you can access the Orderwire via a Telnet session or via Web browser by using the unit s default IP address of 192 168 1 100 6 Provision the unit with the appropriate information then change your computer s IP address and subnet mask back to their original settings 10 8 TTY Interface The TTY interface is the built in interface for basic configuration From the TTY interface you can e Edit the IPA subnet and gateway e View hardware config e Debug and troubleshoot e Set unit back to factory defaults For more advanced configuration tools please use the Web Browser Interface For Telnet connect to the IP address at port 2002 to access the configuration menus after initial LAN WAN setup Telnet sessions are established at port 2002 not the standard Telnet port as an added security measure Menu Shortcut Keys The letters before or enclosed in parentheses are menu shortcut keys
30. uding the provisions of the UN Convention on Contracts for the International Sale of Goods Any dispute arising out of the Agreement shall be commenced and maintained only in Fresno County California In the event suit is brought or an attorney is retained by any party to this Agreement to seek interpretation or construction of any term or provision of this Agreement to enforce the terms of this Agreement to collect any money due or to obtain any money damages or equitable relief for breach the prevailing party shall be entitled to recover in addition to any other available remedy reimbursement for reasonable attorneys fees court costs costs of investigation and other related expenses 26 27 Warranty DPS Telecom warrants to the original purchaser only that its products a substantially conform to DPS published specifications and b are substantially free from defects in material and workmanship This warranty expires two years from the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to software If the purchaser discovers within these periods a failure of the product to substantially conform to the specifications or that the product is not substantially free from defects in material and workmanship the purchaser must promply notify DPS Within reasonable time after notification DPS will endeavor to correct any substantial non conformance with the specifications or
31. you better please take the following steps before calling Technical Support 1 Check the DPS Telecom website You will find answers to many common questions on the DPS Telecom website at http www dpstele com support Look here first for a fast solution to your problem 2 Prepare relevant information Having important information about your DPS Telecom product in hand when you call will greatly reduce the time it takes to answer your questions If you do not have all of the information when you call our Technical Support representatives can assist you in gathering it Please write the information down for easy access Please have your user manual and hardware serial number ready 3 Have access to troubled equipment Please be at or near your equipment when you call DPS Telecom Technical Support This will help us solve your problem more efficiently 4 Call during Customer Support hours Customer support hours are Monday through Friday from 7 A M to 6 P M Pacific time The DPS Telecom Technical Support phone number is 559 454 1600 Emergency Assistance Emergency assistance is available 24 hours a day 7 days a week For emergency assistance after hours allow the phone to ring until it is answered with a paging message You will be asked to enter your phone number An on call technical support representative will return your call as soon as possible 25 17 End User License Agreement All Software and firmware used in f
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