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Cisco CallManager and IP Phone 7960 Emulation

1. seconds Payloads late Payloads late rate overlast 5 seconds Average ter Taso erar threshold excocded Same as audia ate Sent if payloads missed rate or payloads late rate exceeds 28s orif the average jitar is over 2 msec Fado TPMT AP signa strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received Tx dropped count Tiro rate rer ast seconds Tire count Trot rate over last 5 seconds iret count FK rety rate ovr last 5 seconds Tadia Same as radio stats rate exceeds 2 or TX or RA rate p Messages arc formatted like he following example Tan 1000125720050 72022815 172 16 0 46 001a Sat AP00 1038648 10 0C 56 Sent 783523 Reed 791342 245 Med 5674 BSnt 43 Rd 10783 TX drop 43 0 0 TX rety 578 123 Rire 1217 1 6 SpsetoUnk Corporation onkguaton and Adminisvraton Mettink 340 1640 Wireless Telestone sco CaManager and IP Phone 7960 Emon 10 10 1 Certifying the NetLink Wireless Telephones Prior to determining that an installation is complete test the handsets following the sequence given in the previous Testing a NetLink Wireless Telpphone section and conduct a site survey mode test according to the directions given in the previous Diagnostic Tools section Note any areas where coverage is conflicting or
2. No Reg Domain Regulatory Domain ots Configure tio Regulatory Domain ofthe handset Na SW Found TA roquired software component has not been Check that the handset icense pe has propery dnte toresponding enin thes ctg fie Check that the pdt sd bin and 1110004 bin entries est under this eons type in the sk fg ff Arequired software components missing Check that all required software les are onthe TFTP server if over the air downloading i being used the eror repeats contact Spectralink Technical Support Press End Cal Yourcalhas ended Prass tne End Caill kay to retum to standby mode Tne handsats in the process ofrebooting None wil be a 20 second delay in an attempt tolet potential network system erors clear Select License Tne corect protocol has not been selected Using the administrative menus select one fom the icense set license from the set to alow the handset to download the appropriate software Sever Busy attempling to downoad fora None the handset wi automaticly rey TFTP server thats busy downloading othor the download every few seconds devices and refusing additional downloads SKT Open Fold Socket open ail Occurs when the handset W tne PBXs inoperative and resiliency tiesto comecttothe PBXbutthereisno not active orthe handset cannot locate a response I resiiencyis active handset backup PBX tum of te andse
3. T B Direct Enty Fog Domaica i Transmit Power som t 20m 15m sw prr Disable TERE Ge SpsetoUnk Corporation onkguaton and A niisuaton Nata 340 1640 Wiss Telephone sco and IP Phone 7960 Emdaton Kamin Meru tems 2 Level LI LI T T Diagnostics Mode Diagnstics Gn Diagnostics f p estore Deut 1750 and 30 lY cn appear if Regulatry Domain is set ta None OF Phone Config License Option License Option lets you select the VoIP protocol that your site is licensed to download and run The SCCP protocol to use for the handsets is 008 Any other protocol will cause the handset to malfunction Push to talk eight push to talk channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to be disallowed and press the Select side button Allowed channels are displayed with an in the left column Only those channels allowed in the Admin menu will appear on the Standby menu where they can be enabled or disabled by the end user To disallow push to talk entirely select Allow Disallow scroll to and select Disallow PTT Admin Password The Admin Password controls access to the administration functions in the Admin meno The password must be set in each handset for which controlled access i
4. Call Sate is notin use Lr Tre inais use Thera atone ortho anaciie call 7 Tre cali nas boon placed on hd Tacoming al inging com The ine s tinging ach through three views Outgoing inging Icons An outgoing calis cingingon the called partys ashbetweentwowew line Shared nee ase leona The shared ine sin use by another party and lash between two views isnot available torincoming or outgoing al THIRD Ge Corporation nd Adminisvation Netlink 340 140 Wireless Teleghone sco and IP Phone 7960 Emulator Two calls per line The handset supports two calls per line Call icons display the status of cach call to help you keep track of the you wantin Te Make a second calon ba same ine Pres the Wold softy to put the curent callo hl Pros tho Seletbutton to switch tothe second call The tab movsto the second which on hook Press the Nwel softkey Adialtonois heard andthe of hookicon displays ial the number Te outgoing call icon displays The handset display shows the information for the called party Aswara second callon ho same The incoming call icon displays for tne second cal and hoe is a soft ngog in the ear Pres the Woldsofiey to put the cunent callon hold Pros the Select button to switch to the second call The tab moves to the sec
5. E s 2 When the correct entry displays press the Right Arrow key to move on to the next character Repeat for cach digit leter of the entry To erase press the Left Arrow key or Bksp softkey to erase the previous character Press the Save softkey to save the entry and return to the menu Press the Cnel softkey to abort and return to the menu without saving any changes The following table lists the Admin menu items The default settings are shown in the table below with an prior to the option Detailed descriptions of each item appear below the table SpsetoUnk Corporation Conguaton nd Adminisvaton Metlink 240 640 Wireless Teleghone sco and IP Phone 7960 Emon Admin menu Mamin Monu homs 2 Level EIC Plow Lr Prone Cong Tense Option Sume st per downioad Push otaik Allowed Channels Channel Channel Channel Channel 4 Channel S Channel 6 Channel 7 E ion Oisalow Aiow PT Disallow TT Adin Password Enter PW Re enter Password Cong IP Addresses Use DHOP Default Gateway Subnet Mask Slog Cisco TFTP Sener P SVP Serveri ON Soner iP Essi Lai Once tea ways 1 Staticnty H hone gj Shared Key i i wep onjo 71 Key information Daiauit key Key Length Dm Secret seman Password Pasa 007 Direct Enty
6. be recovered Duplicate The handset has detected anatherdevoe Wusing DHCP cack that the DHCP serer with its same IPAddress is property configured to acid duplicate addresses Musing Static IP check thatthe handset assigned a unique address LI SpsetoUnk Corporation nd Adminisvation Metlink 340 140 Wireless Teleghone sco and IP Phone 7960 Emulator Message Description Easa Faea Domnioad process failed ta erase te Operation wil rauy but may eventuali mamoryin the handset error int ero OF Power cycle the handset Erasing Memory Handset has determined that a download should occur and is erasing the curent Somare ram memory None tne progress bar fils the display ine the erase operationis complete Files Too Big Handset software download es ae incorectorcorupted Download software fromthe SpectaLink site per Software Maintenance Fash Corigenor Handset internal configuration is corupt Perom Restore Defaults operation via administrator menus or reprogram wth Configuration Cade W225 ston Fal Handset cannot communicate withthe AP or the SVP Sener This message may diis with another diagnostic message Follow diagnostic actions for the second message uch ae No Net Found HS Listen Fal Handset cannot communicate withthe AP or the SVP Sener message may dipl wth anot
7. No SVP Sener Handset cant lacate SVP Sever TP Address configuration af Netlink SVP Serveris wrong or missing SVP Soneris not working Check eror status screen on Netlink SVP Sener No LAN connection atthe SVP Server Verity Netlink SVP Server conection Cannot authenticate asocatawithAP Verity the AP configuration Tone Found Tris indicates any of ie folowing Noradiolink NoESSID Autolear not supported o ESSID Outotrange Verity that tne AP is tumed on Verity the ESSIDof the wireless LAN and enter or Autolsam it again required To going closertoan AP Check to see if other handsets are working within the same range ofan AP fso check the SSID of is handset Toore WEP setings Security settings Verity tnat all te WEP settings inthe handset matoh those in the APs Very tat ali the Security stings in the handset matoh those in the APs Corporation nd Adminisvation Metlink 240 640 Wireless Teleghone sco CaManager and IP Phone 7960 Emon Message Description Tone Found ATAP MAC aadress Check and handset newark settings y signal strength Such as ESSID Security Reg domain and Handset cannot ind a suitable AP displays MAC and signal strength of best non suitable AP found Tx power Ensure APs are configured per Configuration Guide Try Site Survey mode to determine more specific cause
8. Waisigiosas Enable warnings Disable warnings Display Coast Contrast aioe sabi Ssaconde 10 seconds 20 seconds stan H 1 Frat Vason Eun Dame Callanager IP Kr Push talk I arent Chana X 12345678 T Pt Enabled PTT Disabled 1 Bars one olume Ba i Optio mben Ring Cade and Vibrate Coder are bth t o arn er tban These spins are alien on Netlink 3840 Wires Telephon Corporation Conguatn and A niisuaton Nata 340 1640 Wireless Telestone sco CaManager and IP Phone 7960 Emaon Main Menu Scroll through the list of options by pressing the Up and Down side buttons Select an option by pressing the Select side button Lock Keys Language Ring Options Phone Options Stam nfo Extension Diane CallManager IP Adar Push to talk i640 CO eae Lock Keys When enabled the Keypad Lock option will lock rhe keypad immediately If the keypad is locked it may be unlocked by the end user pressing the Unik softkey and then the key Language If the system supports multiple languages the language option will list what languages are available Select the language from the list Ring Options The Ring Option allows the user to set the ring for three separate functions Te lephone ring is used for usual telephony functions The Auxiliary Rings may be used to set different ringing patterns
9. users are better at remembering friendly LES Corporation onkguaton and A niisaton Nata 340 1640 Wiss sco and IP Phone 7960 Emon names than number based addresses it is necessary to translate user friendly names into addresses that the network can recognize The handset will use DNS to automatically translate names into IP Addresses for these components TFTP server Netlink SVP Server and the Cisco TFTP server CallManager fail over Cisco recommends that CallManager be implemented in clusters that will load balance as well as provide a fail over mechanism The Netlink e340 1640 Wireless Telephone has the ability to tolerate the failure of the CallManager it has registered with just as a Cisco IP Phone would SRST The Netlink 340 1640 Wireless Telephone is compatible with SRST Corporation Conguatn and A niisuaton Nata 340 1640 Wireless Telestone sco CaManager and IP Phone 7960 7 Feature Programming The Netlink 340 4640 Wireless Telephone emulates the Cisco IP Phone 7960 All telephone functions and messaging features are supported if possible Functions that require the use of the volume keys speakerphone functions and services settings are supported The handset uses shortcut keys to emulate the feature keys on the 7960 Pressing LINE FCN or MENU plus a shortcut key will activat
10. with the IEEE 802 11b standards The SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN All SCCP packets to and from the NetLink 340 164 Wireless Telephones pass through the Netlink SVP Server and are encapsulated for prioritization as they are routed to and from the CallManager or other telephone CallManager The software based call processing component of the Cisco IP telephony solution Access points APs arc supplied by third party vendors and provide the connection between the wired Ethernet LAN and the wireless 802 115 LAN APs must be positioned in all areas where NetLink Wireless Telephones will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Typically the requirements for use of NetLink e340 i640 Wireless Telephones are similar to that of wireless data devices APs must utilize Spectral ink Voice Priority SVP Contact SpectraLink ora centfied Spectral ink distributor for information about APs that support SVP Ethernet switch Interconnects multiple network devices including the Netlink SVP Server the CallManager Cisco IP Phones and the APs Ethernet switches provide the highest performance networks which can handle combined voice and traffic and are required when using the Netlink 4 640 Wireless Telephones Although a single Ethernet switch network is recommended the handsets and
11. 11 100 any Deti When the any ESSID mode is selected the summary display contains the first six characters of the APs ESSID instead of the beacon interval as in the example below a bzo 28 02 ALPHA 2 aes 48 06 WSMTES 56 11 voice my io Deti In detail mode the display would appear as follows The Left Right arrow keys will move between AP indices sn en ben peeeeeecese DGHI mmm smry Where i Index of selected AP value will be from 0 to 3 inclusive bbbbbb The last three octets of the BSSID for a discovered AP sn Signal strength in dbm ch Channel ben Beacon interval ESSID Up to first 11 characters DGHI Standards supported Rates supported Basic rates will have a following the ra more rates are supported than those displayed WMM or UPSD if those QoS methods are supported mmm Security mode Gigggg Group key security Pipppp Pairwise key security Any MyID Softkey to toggle berween single ESSIE modes Ded Smry Softkey to toggle between the multiple AP display summary and the single AP display detail and any ESSID SpsetoUnk Corporation onkguaton and A niisaton Nati 340 1640 Wiss Telestone sco and IP Phone 7960 Emdaton 92 Numbers racing across the handset display indicate AP information i
12. 1640 Wiss Telestone sco and IP Phone 7960 Emon Ifyou have an OAI Gateway installed in your system OAI may be optionally enabled in each handset You may select whether the handset should attempt to connect to the Spectral ink OAI Gateway by choosing either the Enable or Disable options in this menu If OAI is enabled and an OAI IP address is available to the handset either via DHCP or Statie IP configuration the handset will communicate with the OAL Server at power on and periodically while it is powered on If you don t have a SpectraL ink OAI Gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life Diagnosti Run Site Survey The Site Survey mode is activated by selecting this option Site survey starts running immediately upon selecting this option See the Diagnostic Tools section for more information about Site Survey Diagnostics Mode Sce the Diagnostic Tool section for a detailed explanation of the Diagnostics Mode options Syslog Mode Sce the Diagnostic Tool section for a detailed explanation of the Syslog Mode options Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Options to their factory defaults 4 2 User defined Preferences The following user defined preferences are also covered in the NetLink e340 i640 Wireless Telephone user guide The system administrator ca
13. C nfguration displays MAC of failing AP Guide Ty anotheraP Tut Tout AAP MAC address Check handset and AP security settings son Handset did not receive authentication Ensure AP is configured per Configuration response from AP displays MAC offaiing AP Guide Trantor AP BadCodeTipem ayy software licence typos Handset Download naw softwar fom the Expected Cade Typeyy software does nat match cunenthandset Spectralink site per Software Tense selection Maintenance Sad Con Somenoodedconfgusonparameterhas Check handset configuration not been set parameters for valid settings Bad SSID Tne handset is configured for static ESSI Enter an ESSID in the configuration asoppocedto Lear once orLeam settings or change to one ofthe Leam aways and no ESS ID has beenentered modes Bad Pin Fie Handset sofware downoad fles are Download new software from the SpectaLink site per Sanare Maintenance BadProgam Fle Handset software download Hes are Download naw software from the incorectorcorupted SpectaLink ste pr Sware Maintenance Corporation nd Adminisvation Metlink Wireless Teleghone so CaManagerandP Phone 7960 Emon Message Description baton icon Baty Low beep au Tow batey cal tre batter icon displays and soft boop will be heard when tne useris on the handset and the battery charg i
14. NetLink Wireless Telephones After software updates are obtained from Spectra ink they must be transferred to the appropriate location in the LAN to update the code used by the handsets Netlink e540 640 Wireless Telephones allow over the air transfer of software updates from the designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on IF there is any discrepancy the handset immediately begins to download the update Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description CheckingCode Handset is contacting the TFTP server to determine it has a newer version af sofware that should be downloaded Easing Memory Handset has determined that a download shouid occur and is erasing cient sofware rom memory Thismessage also displays a progress bar When the progress bar fils the display Ine the erase operation is complete UpdatingGode Handset is downloading new sofware inta memory Tha number icons at tne bottom ofthe display indicate which number is curent being downloaded This message displays a progress bar When the progress bar ils the display ine the update operations complete on When the update is complete the h
15. configured correctly for security QoS mode or infrastructure network Screen 4 Association count since power up AssocCount Reassociation count since power up ReAssocCount Association failures since power up AssocFailur Reassocition failures since power up ReAssocFail Ass occount nnn ReassocCount nnn hssocrailure nnn ReAssocFail nnn Screen 5 Security error count since power up Sec ErrCount MAC sequence number of frame with last security error LstSecEerSed THREE SpsetoUnk Corporation nd Aniston Nati Wireless Talohone sco CaManage and IP Phone 7960 Emon 93 Syslog Mode syslog server must be present on the network in order for the handset to send the log messages and have them saved The syslog server will be found with DHCP option 7 if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu A series ms oak or 2 the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin mena options Disabled turns syslog off Errors causes the handset to log only events that we consider to be an error sce below Events logs all errors plus also some other interesting events sce below Full logs all the above plus a running stream of other quality information sce below The ta
16. for applications Telephone Ring Avila Ring 1 lian Ring 2 Cp gw Telephone Ring Telephone Ring allows the user to set a distinctive ring style volume and sequence Select from an audible ring or a vibrate only ring or a vibrate ring along with or followed by an audible ring Ring Cadence RingTone Ring Volume 640 Vibrate Cadence Ring Delay WC pip Lj SpsetoUnk Corporation onkguaton and A niisuaton Nata 340 1640 Wiss Telestone sco CaManager and IP Phone 7960 Emon Ring Cadence The cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the Call Agent The PBX option is designed to utilize any distinctive rings sent by the Call Agent while allowing the user to set unique rings for auxiliary applications or Continuous Short Pulse Longue Off silent PBX Call Agent determines ring cadence e the Call Agent may send rings that differentiate between internal and external calls Continuous rings continually until answered Short Pulse rings in shore bursts Long Pulse rings in long bursts Ring Tone select from five available tones scroll to Tone 5 option The Play softkey allows the user to preview the tone before selecting If Ring Cadence is turned off the Ring Tone option will not appear on the menu Tone 1 Tone 2 Tone 3 Tone 4 Tones ok pa
17. from your network administrator Default Gateway and Subnet Mask Used to identify subnets when using complex network which includes routers Both of these must be configured either with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server use 3 for the Default Gateway and option 1 for the Subnet Mask Contact your network administrator for the proper settings for your network P rap tus autos whe operon Este atl your APs te per AA hope ge ni niin Seb haha age SpsetoUnk Corporation nd Aniston Nati 340 140 Wireless Teleghone sco CaManager and IP Phone 7960 Emon Syslog Server IP The IP address of the syslog server See the section Cisco TFTP Server IP The IP address of the TFTP server which holds the CallManager created configuration files If using Static IP configuration this is simply the IP Address of the appropriate TFTP server often this isthe CallManager system Note that the TFTP server must be statically configured to have a permanent IP Address If DHCP is being used the handset will ry the following in order DHCP option 150 Cisco TFTP server then 66 TFTP server then a DNS lookup of CISCOCMI if the DHCP options 6 DNS server and 15 Domain Name are configured SVP Server IP T
18. i 7 pu Ring Volume Netlink i640 Wireless Telephone only The user may select a volume level by pressing the Up and Down side buttons and then pressing the OK softkey The graduated volume bar indicates the levels This setting may be overridden by adjusting volume while the handset is ringing Vibrate Cadence Vibrate Cadence options are the same as for Ring Cadence Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts If Ring Cadence and Vibrate Cadence are turned off the Ring Delay option will not appear on the menu 5 Second Delay 10 Second Dey SpsetoUnk Corporation onkguaton and A niisnton Nata 340 1640 Wiss sco and IP Phone 7960 Emon Auxillary Ring 1 and Ring 2 Auxiliary sings are designed to be utilized by OAL applications enabling the user to set a distinctive ring for these applications Phone Options Noise Mode Provides options that describe the noise leve in your environment Changing this mode to High or Severe adjusts the handscr s microphone and in ear speaker volume to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions Ifyou use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice Key Tones Ke
19. keys 2 Release the Power On key wait for a single beep then release the Power Off key The Admin menu displays Ian Admin password has been se the display vill require its before opening the Admin menu Vno password se the display wil proceed directly into the Admin menu Corporation Confguatn and A niisuaton Nata 340 1640 ss Telestone Cisco and IP Phone 7960 Emon Entering and editing Admin menu options An asterisk next to an option indicates that it is selected Use the Up Down and Select side buttons and the softkeys to navigate and select Up Down buttons Display previous nent menu item Select button Selects tne menu tem oroption softkey Selects the manu item or option Save softkey Saves the ont Bkspsofey Backspace to allow editing of ety Cnclssf ey Cancels eit and retums to previous menu level Retimstopreious menu level Bits the menu atthe top lee End Callkay Exits to standby state from any level Alphanumeric string entry 1 Press the first digit leter The digit displays Press the key again to scroll through the letters associated with that key Example if you press 2 repeatedly you will see 2 A B and C a b and c The following table shows which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press TSE ee Space D
20. remaining in the Battery Pack There are three levels and when only one level remains the Battery Pack needs to be charged It is always present on the display in the upper right corner Alphanumeric text The Netlink e340 i640 Wireless Telephone supports two to four line display of up to 19 alphanumeric characters Display information provided by the Cisco CallManager when the handset is off hook will be passed dircetly to the handset display The handset will display only rhe first 16 characters of each line Certain characters may be used by the Cisco CallManager that are not implemented in the handset such as definable and special characters Sce the Feature Programming section for an explanation of displayed features Press the FON key while off hook to scroll through features and emulated keys Press the LINE key while off hook to scroll through the line memory keys Softkey display area When the handset is active the bottom row displays up to four softkey feature abbreviations The full ext may be viewed by pressing the MENU key Press the corresponding softkey to activate the feature Ringing and tones The ringing types are programmed by the handset user into the handset and are not accessible or changeable by the CallManager When Ring Cadence is set to PBX and whenever possible the audible and vibrating ringer on the handset will follow the SCCP protocol cadence commands provided by the Cisco CallManager Sce the User Prefe
21. the handset is proceeding with establishing the SRP link to the SVP Sever 1234 The SRP kis established al network stack initialization s complete poceeing with aplication spectator m Tne ink between the handset and th TFTP serveris estabiished Te handset displays Trying TFTP In Inlis the rety count m The handset has opened conection to the CalManager handset displays Opening 1 The handset has registered to the Cal Manager The handset displays Registering In is te progress down counter ahile performing the registration The start number depends on the CalManager version Imitiization is complete The handset sin standby made ead to rece and place x 000 TERE Fas Corporation onkguaton and A niisunton Nata 340 1640 Wireless Telestone sco and IP Phone 7960 Emdaton 34 Handset Modes Standby on hook In the standby mode the handset is waiting for an incoming or for the user to place an outgoing The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth When an incoming call occurs the handset will ring until the call is answered by pressing the Start key or the End Call key is pressed to silence the ringing Active on hook Press the MENU key in standby mode to emulate the on hook state of the IP Phone 7960 Active off hook predia
22. to be displayed After all the counters have been displayed the sereen returns to the normal off hook Call Agent screen Note that the normal used of the MENU key is not available if Diagnostics Mode is enabled The information provided by the Diagnostics Mode includes Sereen 1 Missed receive packet count since power up MissedRevCat Missed transmit packet count since power up MissedXmiCnt Receive retry count since power up RxRetryCount Transmit retry count since power up TxRetryCount MissedRevCnt nanna MissedxmtCat RxRetryCount nnnna I xRetryCount nnnnn TERE SpsetoUnk Corporation onkguaton and A ninisunton Nata 340 1640 Wiss Telestone Cisco and IP Phone 7960 Emdaton Sereen 2 Jitter Jitter average error or wobble in received packet timing in microseconds Last successful transmit data rate LastRate Gateway type GatewyType bitter manns LastRate nanan hatewyType mnemo Where mnemo A mnemonic that indicates what type of gateway is being used SawA2 All handsets are rate limited to 2Mb because 500 series Netlink handset the network non NetLink SVP Server Gateway system handsets are limited to 2Mb if the Netlink SVP Server is not used LMb Gateway with NedLink SVP Server and no 500 series NetLink Wireless Telephones This system run at the full II Mb s speed Screen 3 S
23. tum on The handset can be automatically configured for IP Address SSID and or CallManager by enabling DHCP ESSID Leasing and automatic registration at Cil Manager respectively The handset user may select several usability options from the Standby menu described below in the User defined Preferences section This information is also provided in the end user manual The Netlink Configuration Cradle is an accessory device designed to automate configuration of 340 and i640 models of the NetLink Wireless Telephone The Configuration Cradle is connected to a PC via a serial cable A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system group and user levels A configuration plan may be set up in the program and downloaded into a handset configured handset may be placed in the cradle and its configuration may be uploaded and edited or saved Please see your service representative or contact Spectra ink Customer S more information about this time saving device 4 1 The Admin Menu The Admin menu contains configuration options that are stored locally on each handset Every handset is independent if the default settings are not desired the cent setings Admin options must be set in each handset requiring di Opening the Admin menu 1 With the handset powered OFF simultaneously press and hold the Power On and Power Off
24. Adminisvation Metlink 240 1640 Wes Teleghane sco CaManage and IP Phone 7960 Emon 22 The latest software versions are required to support the features described in this document Quick Start Guide 1 wireless LAN must be properly configured and operational through the use of 02 11 wireless APs 2 server must be available on the network in order to load the appropriate software into the handsets Most installations choose to take advantage of the TFTP server that accompanies the CallManager making a separate TFTP server unnecessary Sce Section 5 License Management for detailed instructions for loading software on handsets 3 Cisco s CallManager Release 3 08 or greater must be connected to your network and completely operational 4 The Netlink SVP Server which facilitates the QoS the wireless LAN for the handsets must be on the same subnet as rhe handsets and have the proper versions of software Visit www polveom com usa en support voice wi fi wi fihtml to download the latest NetLink Wireless Telephone and SVP Server software 6 Download software Download the correct NetLink Wireless Telephone software per Section 4 2 Configuration Process Ensure the software is properly loaded on the server 7 Download updates to the NetLink SVP Server software per Spectral ink 8000 SUP Servers Administration Guide for SRP Chapter 5 section on Updates 8 C
25. North America on the handset display FCC requirements dictate that the menu for changing the domain be available by password which in our ease is the LINE key To change the domain press LINE and then enter the digits that represent the site s domain Note that both digits must be centered 01 North America 02 Europe except Spain and France Japan channels 1 13 04 Spain 05 France iiio mig Spin and Franee are sping the ener Fase Regulatory rules Check with your wireless LAN administrator supplier for which domain to enter in these countries Transmit Power Available transmit power is regulated by domain The Regulatory Domain setting above affects the options available for this setting The default setting is Maximum which n North America is 100 mW The Maximum in other domains is 30 mW Transmit Power may be set to a lower number if necessary by selecting one of the other levels If changed from the default ensure the Transmit Power setting is the same on all handsets and all APs On Off SpectraL ink s Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the handset display and take input from the handset keypad Refer to the Open Application Interface OAI Specification documentation for information about administering the OAT Gateway and the services it can provide TERETE LE Corporation onhguaton and A niisnton Nata 340
26. Spectral ink NetLink e340 i640 Wireless Telephone Cisco CallManager and IP Phone 7960 Emulation Configuration and Administration 72 1082 02 Corporation onteraon and Aniston Nati 240 640 les Teleghane sco CaManage and Phone 7960 Emon Trademark Information Poly the logo designs Specialis prom Link Netlink trader tient of ac in the Unite Ses of America and victu emunaries All ades used heres the propery af he especie amen Patent Information The accompanying product protected by one or snore US and foreign patents and or pending putes apples by Polycom Ine Copyright Notice Copyright 2003 2008 Polycom Ine reserved under the International and quacAieicnn copyright Convent No part af this mana the deseribed herein may be reproduced or tamm in any by means or ino another or Sarmat whale part witout she express writen permission of Polyeten Ine De not remove ar allow any did panty ts femore produer deniicaion copyright ot Sher notices Every has been ade to ensure tkut he infra in shis document secu Jnc not responsible pening or Infomation this document is sugec to ange without notice and does not representa on the part Polearm Ine Notice Polyco
27. andset displays the extension number and is ready for use Corporation nd Adinisvation Netlink 240 640 Wireless Teleghone sco CasManage and IP Phone 7960 Emulator Download failure or recovery m essages The following display messages indicate a failure or recovery situation during the download process Description Sever Busy Handset is download from a TFTP seror tat busy downloading other phones and reusing additional downloads The handset will automaticaly retry the ownload every few seconds TAP ERROR aur has occured during the TFTP download of one of the fles The number which was being downloaded an error code describing particular failure Possible rrr codes are D TFTP server did not find the requested fo 02 Access vilation reported trom TFTP sever TFTP server reported such user eror Check the TFTP server configuration 16 No TFTP servor address Check the TFTP server configuration 1 Fle put into memory did not CRC The handset will attempt to download the fle again FF Timeout enor TFTP server did not respond within a specified period of tne Ease Faea Dowrload process failed ta erase tna maman in the handset Tis operation wil rety Wating Handset has attempted some operation several times and failed and fora period of ime before attemptin
28. ation from CallManager QoS and Security The NetLink SVP Server is an Ethernet LAN device that works with the access points APs to provide QoS on the wireless LAN Voice packets to and from the Ne ink Wireless Telephones are intercepted by the NetLink SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server gateway Sce the Spectral 8000 SVP Server Administration Guide for Mitel and Cisco document for detailed information about this device The Netlink 340 4640 Wireless Telephone supports Wired Equivalent Privacy WEP as defined by the 802 11 specification SpectraL ink offers the product with both 40 bit and 128 bit encryption Netlink Wireless Telephones support basic WMM Wi Fi Multimedia if also supported by the AP as part of the 802 1 Le protocol Ifthe AP supports WMM the handset automatically discovers and uses it WMM does not replace the Netlink SVP Server as described in the following paragraph WMM settings must be configured on the SVP Server Netlink Wireless Telephones also support the 802 111 protocol including Wi Fi Protected Access WPA and WPA2 PSK As vendors introduce APs that are eligible to become Wi Fi CERTIFIED for WPA PSK and or WPA2 PSK SpcetraLink will determine their compatibility with the Netlink Wireless Telephones and include them on the Polycom WLAN Compatibility Table TERETE Corporation Contato nd
29. avigation arrows Call wo status one status Voicemail indicator Line numbers Signal strength icon Signal strength The signal strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range Ir is always present on the display in the upper left corner Linc indicators The four line numbers indicate activity on each of the four possible line appearances The first tab indicates the active line and the second tab indicates its status Voicemail The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation It appears to the right of the signal strength icon Download The download icon indicates that the bandset is downloading code This icon only appears while the handset is running the over the air downloader It appears in the same location as the voicemail icon Call status The call status icons indicate the type of activity occurring on the first and second call on the tabbed line Navigation arrows The navigation arrow icons indicate up and down or left and sight scrolling options Scroll through che display by pressing the Up and Down buttons on the left side of the handset Weir Corporation nd Adminisvation Netlink 240 640 Wireless Teleghone sco CaManagerandP Phone 7960 Emdaton Battery charge The battery icon indicates the amount of charge
30. ble below lists the syslog messages and which level of logging will produce them Message ype Eros Bee ra Failed Handa w pe Successful ando wo pe Securty Eror w pe pe Can Sarena m fws e Taio sate ww aio exceeded X pe Tadia siats mw we Tadia eror resad exceed ws pe Yer All syslog messages will include Date and time to 1 100th of second since handset power on currently set to Jan 1 000000 Handset s MAC address Handsets IP address Sequence number The table below lists the additional items in each Message type Failed Hando entwhenowerthehandsetattmpladtokandof but Failed AP signal strength failed ying Curent aP MAC Curent AP signal strength Failure reason Tues SpsetoUnk Corporation nd Adminisvaton Netlink 0 40 Wireless Teleghone sco and IP Phone 7960 Emon anda New AP NAC New AP signal strength Od AP MAC signal Reason ferhandoff Other candidate APs Sigal Reason not used Sen Eror AP signal strength Security mode Error details mode dependen TiS Calle telephony OAI PT PNAC AP signal strength APMAC AP signal strength APMAC AP signal strength Payload size n msec Payloads sent Payloads received Payloads missed not reched Payloads missed rate over last5
31. bove the corresponding softkey Pressing the featurc s corresponding softkey or pressing the MENU key plus the shortcut key will activate the feature Press the MENU key for an expanded description of the softkey features Use the side buttons Up Select Down to scroll through the features The Select button will activate the selected feature Pressing the softkey or shortcut key will activate the feature even if it is not selected or shown on the MENU display Press the More softkey to display the next set of programmed features Press the End Call button to exit the Feature list Tues Corporation onkguaton and A niisaton Nat 340 1640 Wiss Teleghane sco CaManage and IP Phone 7960 Emon Call handling In order to accommodate four line appearances with two possible on cach the handset display has been modified The top row displays the signal strength icon the four line appearance numbers the voicemail indicator replaced by the downloader icon when the handset is downloading code a eall status icon for cach call navigation arrows and the battery icon as shown below Tab Tab Battery icon Navigation arrows Cali wo status Call one status Voicemail indicator Line numbers Signal strength icon The tabs indicate which line and which call is active In the above display line one is in an active call The second for line one is on book status icons have the following states
32. creen 3 contains a list of the APs that are heard and the following parameters from each AP Indicator as to whether this is the current AP or an index into the list of other APs heard Last 2 octets of the MAC address of the Channel number Signal strength Either the 802 11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn t hand off to this other AP ch ss aid limmmm ch ss mmmm ch ss maem ch ss maem Where C Indicates the AP that the handset is currently using n Indicates an index into the list of other APs where n is equal to 1 2 or 3 mmm This hexadecimal number is the last 2 octets of this AP s MAC address ch Channel number the AP is configured on ss Signal strength for the AP in dBm aid The Association ID for the currently associated AP Corporation onkguaton and A niisuaton Nata 340 1640 ls Telestone sco and IP Phone 7960 Emon mncm A mnemonic that indicates why the handset didn t hand off to this other AP Unkn Reason unknown Weak Signal Strength too weak Rate One of more basic rates not supported Full AP can not handle bandwidth requirements AthT Authentication Timeout Association Timeout AthF Authentication Failure AscF Association Failure SecT Security Handshake Timeout SecF Security Handshake Failure AP not
33. d the handset retains the ES exist the Leam Once feature allows the handset to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the handset until the ESSID option is resclected Leam Always Allows the handset to automatically learn rhe ESSID at cach power on or loss of contact with the wireless LAN of range This may be useful if the handset will be used at more than one site Static Entry If your APs do not accept broadcast ESSID or if the overlapping wireless systems in use at the site enter the correct ESSID manually Security Security NONE disables any 802 11 encryption or security authenti Lg Corporation onkguaton and A niisnton Nata 340 1640 Wiss Telestone sco CaMaagerandP Phone 7960 Emon For WEP WPA PSK and PAZ PSK set each of the following options to 0 nac excl the sevings in your APs Encryption codes display as chy are entered For secu reasons codes P x set returns t the Admin meme Encryption WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the APs Select the entries from the options below to enable the handset to acquire the system Authentication Select cither Open System o
34. e a call to the handset and verify ring answer clear transmit and clear receive audio Go off hook and use the FON key to verify the Features list Go off hook and use the LINE key to verify the Line appearances Line features lis Press the End Call key Any linc indicators should turn off and the extension number display will return LS Corporation Conguatn and A niisuaton Nata 340 1640 Wireless Telestone sco and IP Phone 7960 Emon 9 91 Diagnostic Tools Run Site Survey Diagnostic Mode and Syslog Mode arc three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the NetLink Wireless Telephone and the system surrounding it Diagnostic Tools are enabled in the Admin menu Run Site Survey Site Survey is used to evaluate the facility coverage before certifying that an installation is complete It ean also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to sean an area to look forall APs regardless of ESSID The information available through site survey includes ESSID Beacon Interval Information regarding support of 802 11d 802 1 1g 80211h and other 802 11 amendment standards as required Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the testis started it is by defaul
35. e the assigned line appearance or In the standby mode the handset has four display rows The top row displays the signal strength icon line numbers voicemail icon if there is a message waiting or a downloader icon if the handset is downloading code call icons arrow icons and the battery icon The second row displays the extension and identity of the handset as assigned by the CallManager The third row displays identification information as set in the Standby menu If the handset has been forwarded or is on hold the third row will eyele through the ID forwarding and hold information The bottom row displays the time and date as received from the Call Manager THREE LES Corporation onkguaton and A niisuaton Nata 340 1640 Wiss Telestone sco CaManager and IP Phone 7960 Emdaton 7 Feature Assignment 1 CallManager Line keys 1 4 may be assigned to line appearances or to speed dial numbers Line appearances are displayed on the handset in the Line Appearance List Speed dial numbers are displayed in the Function List The Mute Voicemail and OAI features are assigned to function key sequence as described below These features are displayed in the handset Function List other features are assigned to the softkeys The softkeys on the Netlink 6340 1640 emulate the softkeys on the Cisco 7960 deskset fan Open Application Interface OAL is operational a fonction key sequence will be assigned in the OAI configu
36. ected to WLAN or use Statie IP configuration in the handset Corporation Contguratan and A nitratn Nati 240 640 Wireless Teleghone sco CaManager and IP Phone 7960 Emulator Message Description Attempted torun application Let handset come completely up ESSI set Statically configure an ESS inthe Admin Ta Func Code Handset software download fles are inconect orcorupted Reconfigure ta handset to gain access to the WLAN and download new code TI Tne handsets configured for static IP fas Enter a valid 1P Address in the opposed to se DHCP and novalidhostIP configuration settings or change to use dress handsets IP Address has been DHCP entered DII Check the IP Address of tne handset and re configure if required T II Tne handsets configured for static as Enter a valid SVP server IP Address opposed to use DHCP and no valid in the configuration setting or change to Nettink SVP Server adres has been ue DHCP entered No SVP Response yy SUP Server IP address may be caused by bad radio recaption mwmw Handset has last contact with the SVP Server ora problem with tne Nettink SVP Sov Tho handset wil keep tying to firth problem for 20 seconds nd the message may clear by sl fit does not te handset wili restart Report this problem to the system administratorit keeps happening
37. ed Checking Code Handsets contacting the TAP None this message should ony tast for determine fithas a nener version of software that should be downloaded approximately one second If message remains displayed power o and contact customer support Checking DHCP IP Tre handset is retrieving DHGP information fom the DHCP sever None This informational oniy GRO Code Enor Tne software which has been FTP Torta download is possible tne downloaded hasa bad redundancy code software was corupte during download I heck the error repeats check that the download image on the TFTP seneris not corta Tode mismatch Tne software toaded into the handsets Replace the software image on the TFTP forthe model handset serier with software thatis corect for the handset model Corporation nd Nati Wireless Teleghone sco and IP Prone 7960 Emon Message Description DCA Timeout Tne handset has detected a fault for which Tum tne handset ot thon on again ferr cannot recover possiiydue toafailureto persists contact SpectraLink Technical acquire any network Support and report the eror DACP Eror 1 4 DROP Exar Tne handset cannot locate a DHCP serer Twy every 4 seconds until a sonori located DHCP Emor2 Tho handset has not received a response from the server for a requestto an IP Address tl ety u
38. em Components NetLink 340 Wireless Telephone The Netlink 340 Wireless Telephone is a lightweight durable handset specifically designed for mobile workplace use within a facility using the Cisco CallManager and 802 11b APs in a wireless LAN NetLink i640 Wireless Telephone The Neil ink i640 Wireless Telephone offers a durable design with push to talk functionality Handset functionality is provided by emula ing the Cisco IP Phone 7960 Using SCCP the handset supports the linc speed dial buttons and softkeys Among other features the handset can receive calls directly receive transferred calls transfer calls to other extensions initiate conference calls and make outside and long distance calls subject to the restrictions applied in your facility The handsets are to be used on premises they are not cellular or satellite phones Netlink 340 4640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology DSSS to transmit audio packets over wireless LAN APs that support Spectral ink Voice Priority NetLink SVP Server Spectral ink Voice Priority SVP is the Spectral ink quality of service QoS mechanism that is implemented in the handset and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay SVP is fully compatible
39. er characters Enter up to 16 characters CallManager IP Addr This option displays the IP Address currently assigned to the CallManager Push to talk The Netlink i640 Wireless Telephone incorporates PTT functionality PTT may be allowed or disallowed in the Admin menu If allowed the user may enable or disable locally and may set the channel tone volume and audio volume Corporation onkguaton and A niisunton Nata 340 1640 Wiss Telestone sco and IP Phone 7960 Emon The menu for push to talk does not appear if PTT is disallowed on the Admin menu or if no channel is enabled on the Admin menu Channel Enable Disable Aude Volume Tone Volume Channel The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad If PTT has been enabled in this handset the default channel is the lowest allowed channel as set in the Admin menu Current Channa X 12345678 New A Enable Disable The user may enable or disable PTT on this handset PTT is disabled by default Audio Volume Tone Volume The user may select volume levels by pressing the Up and Down side buttons and then pressing the OK softkey The graduated volume bar indicates the levels The Audio Volume setting may be overridden by adjusting volume while the handset is in a push to talk call BP TER
40. ered he bn ns od cone by Bet Pack life when the handset is in standby mode is decreased to about 30 hours options be present Contact yur ptem administer for infrmaton THREE Corporation onkguaton and A niisaton Nat 340 1640 Wiss olohore sco CaManage and IP Phone 7960 5 51 52 License Management Netlink Wireless Telephones support a number of different IP protocol integrations Netlink e340 i640 Wireless Telephones are shipped from ink with a generic software load that allows them to associate to a wireless xoload their functional software from a TFTP server The handsets will not function properly without downloading appropriate software The following details the process to properly configure Netlink e340 i640 handsets and download software via over the air file transfer Requirements A wireless LAN must be properly configured and operational through the use of 802 1 tb wireless APs Cisco s CallManager Release 3 08 or greater must also be connected to your network and completely operational A TETP server must be available on the network in order to load the appropriate software into the handsets Most installations choose to take advantage of the server that accompanies the CallManager making a separate TFTP server Finally ensure that the Battery Pack on the handset is fully changed Configuration Process 1 Download the late
41. g that operation again Corporation onkguaton and A niisaton Nata 340 1640 Wiss Tolohore sco CasWanapr and P Phone 7960 Emon 12 Troubleshooting NetLink Wireless Telephone Problems Netlink Wireless Telephones can exhibit transmision problems in several ways They can cease Functioning properly display error messages or display incorrect duca When using and troubleshooting handsets consider the following problem sources ro determine the best method of approaching any specifie situation 12 1 Access Point Problems Most bat not all handset audio problems have to do with AP range positioning and capacity Performing Site Survey as described in this document can isolate the AP causing these types of problems Ifthe handset itself is suspected conduct a parallel Site Survey with a handset that is known to be properly functioning Inrange Out of range Service will be disrupted ifa usce moves outside the area covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call move within range of another AP and try the call aga
42. he IP address of the Netlink SVP Server If using Static IP configuration this is simply the IP address of the NetLink SVP Server Note that the Netlink SVP Server must be statically configured to have a permanent IP address If DHCP is being used the handset will try the following in order the DHCP option 151 thea a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS server and 15 Domain Name are configured Server IP The IP address of the Spectral ink OAI Gateway Gf applicable IF using Static IP configuration this is simply che IP address of the Spectral ink OAI Gateway If DHCP is being used the handset will try the DHCP option 152 ESSID Select the option that will enable the handset to acquire APs with the correct ES Extended Service Set ID aka SSID each time itis turned on Note about Automatic Learn options Broadcast ESSID must be enabled in the APs for ESSID learning to function Refer to the Configuration Guide for your AP or call your AP vendor for specifics Overlapping wireless systems complicate the use of ESSID learning as the handset in an overlapping arca could receive conflicting signals If this is the situation at your site use Static Entry or Learn Once in an area without overlapping ESSIDs Leam Once Allows the handset to scan all ESSIDs for a DHCP server and or TETP serv ID from whichever AP it associates with at that point When overlapping wireless systems Once either is foun
43. her diagnostic message Follow diagnostic actions for the second message suchas No Net Found o Tne handsets porfoming poworon None This s informational oniy initiation TEXT The handset has detected a fault fom which Record the eror code soit can be eror user mr undef ere itcamnotrecover OE Eror while writing the Fash retum Wiets Telephone to factor OF functional code Contact SpoctaLak Technical Suppor reported Tum the handset ff than on again or persists ty registering a diferent handset to this telephone port enor sill persists contact SpectraLink Technical Support and report the eror Must Upgrade SWT Handset softvara i incompatibie with hardware Download naw software rom the SpectaLink site per Softae Maintenance TATAP MAC address Tithe cali again ater se Handset cannot obtain sufficient bandwidth to supporta displays MAC of failing AP To allgrFound Phone not registered on CallManager Very that proper configured CaliManageris nt working Verity ht CallManager is operational If so standard CallManager troubleshooting procedures No LAN connection at the AP or CallManager Very Calianager connection to LAN and Handset can t locate CallManager IP Address configuration of Cisco TFTP is wrong or missing Na DHGP Sener Tandetis unable to contact the DHCP Check that DNGP is operational and conn
44. hone is a mobile handset for workplace IP telephone systems The handset operates over an BD2 L1b wireless Ethernet LAN providing users a wireless voice over IP VolP extension By seamlessly integrating With the Cisco CallManager handset users are provided with high quality mobile Voice communications throughout the workplace The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality ofan IP desk phone The Netlink 340 640 Wireless Telephone provides a wireless extension to Cisco CallManager v3 08 and later The NetLink 340 i640 Wireless Telephone supports the Skinny Client Control Protocol CCP Skinny is an open protocol developed by Cisco Systems for communication between an IP phone and the CallManager call processing application The handset can also be registered to other platforms supporting SCCP such as Call Manager Express CME and Cisco SRST The handsets reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum DSSS radio technology The handset radio transmits and receives packets at up to 11Mb s A CallManager template for the handset must be configured for the specifie features and lines to be accessed by the handset The handset can be automatically added to the network and registered with CallManager or cach of these steps be configured manually After the handset is registered it receives its configuration inform
45. i fi spectralink_8000_svp_ server html Polycom WLAN Compatibility Table 1725 36040 001 Acess Point Configuration Guide 1725 36xxx 001 where indicates a number corresponding to the type of access point Available at hitp seww polyeam com usa en support vaice wi B si fi interoperability Deploying Entoprise Crade Wi Fi Telephony white paper Available at Avwys polycom ccm ecmman dacuments products voice mobile bestpracti ces SINK 032708 pdf Open Application Interface OAL Specification 72 005290 Available by request from Spectral ink Customer Service 12 Customer Support Hotline Spectralink wants you to have a successful installation If you have questions please contact the Customer Support Hotline a 800 775 5330 The hotline is open Monday through Friday 6 2m to 6 p m Mountain time For Technical Support technicalsupport ipnlycom com For Knowledge Base hirp wwww polyeom com usa en support soice voice hem 1 3 Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger PELLE NORM This typeface indicates a key label or button on the NetLink Wireless Telephone Corporation nd Adminisvaton Metlink Wireless Teleghone sco CaManager and IP Phone 7960 Emon 2 21 NetLink Wireless Telephone Overview The Net ink 340 1640 Wireless Telep
46. igning feature buttons CODECs The Netlink 340 1640 Wireless Telephone is compatible with rhe G 711 and 6 729 ab codecs There is setting required on the handset DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP Address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handset will use the following DHCP options if DHCP use is enabled Option Meaning T Subnet mae 3 Dea gateway g DNS sener 15 Domainname TFP sener 150 Cisco TFP soner Nenk SVP Sener 182 Netlink ON Gateway Sada Boot caver or rert serer TFTP All Cisco CallManager IP telephony clients receive their configuration information from the CallManager TFTP server The NetLink e340 1640 Wireless Telephone matches this behavior using TFTP to receive its configuration information from the CallManager It can also use TFTP to update the handset software over the 802 11b wireless LAN DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However
47. in Ifa user is a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range Transmission Obstructions Prior to system installation the best location for APs for optimum transmission coverage was determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding APs 12 2 Configuration Problems Certain problems are associated with improper configuration of either the CallManager or the handset Configuration problems are generally corrected by changing the configuration at the CallManager or on the Wireless Telephone There may also be incorrect programming of the Sce the Configuration Guide for the AP in use at the site Configuration guides are available from wwwpolveom com usa en support voice wi fi wi_fi_interoperabilitv html ME CallManager registration fails note any error messages on the display including which line icons are active This information will help with the problem resolution SpsetoUnk Corporation nd Aniston Nati 240 1640 Wireless Teleghone sco CaManager and IP Phone 7960 Emulator 123 NetLink Wireless Telephone Status Messages Netlink Wireless Telephone status messages provide infor
48. inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy Sce the section Netlink Wireless Telephone Problems for clues to possible sources of difficulties If any adjustments are made to the system retest the device in the same vicinity 10 determine if the diffculy is resolved The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every instalation Generally you should organize the test according to area and volume placing numerous to others who can listen while you perform coverage tests Note any ic or clarity problems and report it to a Spectral ink servi arcas with excessive st engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs Conducting Site Survey Conduct a Site Survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct configuration Lo Referring to section 6 1 Rum Site Surv put a handset into Site Survey in the Any Smry ESSID mode Walk throughout the site checking for any expected APs other ESSIDs 2 Then walk the site again in MyID Smry ESSID mode
49. l place call using predialing cell phone dialing dial the number while in standby mode and then press Start Call This transitions the handset to active off hook mode and the number is immediately called Active off hook To place call press the Start Call key This transitions the handset to active off hook mode There is a dial tone the handset is in communication with the PBX and the display shows information as it is received from the PBX The user may place a call or press the FON MENU or LINE key to access operations The handset is also in the active mode when a callis received When an incoming call occurs during an active call the handset will play the second linc ringing sound until the call is answered the caller hangs up or the transfers to voicemail If End Call is pressed the first call is terminated and the handset reverts to a fll ing The active modes utilize the most bandwidth and battery power To conserve these resources return the handset to the standby mode when a call is completed by pressing the End Call key THREE Corporation onkguaton n A niisuaton Nata 340 1640 Wireless Telestone sco CaManager and IP Phone 7960 Emdaton 35 NetLink Wireless Telephone Displays Status display area When active the handset displays row of line icons at the top of the screen There are four rows available for text display and a bottom row that displays softkey abb
50. m Ine has prepared thie document use by Paces persia and cusmes The denying and contined berein me the prope ot Polycum and shal be neither ia hel ia par vithaut he peor approval of Plycom nor be pled o sean any Beense to make oc sell equipment suscnred in sccardene herewith Polycom reserves the right o make changes in speciicuiont and ther information coamined in this document without prior notice and th ender should in all caset consi Polycom to determine whether any such changes have been made No representation oe oiher ffi of fet in this document hu mot lated statemen reading capaci respon time uiti for ese oF perforsunce cf produc described eren shuil b Seemed w be waranty by Polycom for any puruse ar iv rise an aly of Peo Contact Information Please conet your Polycom Authorizes Reser soc sitance Polycom Ine 4750 Walne Road Pression CA 94388 Jat fec polso eum THIRD Ge SpsetoUnk Corporation and Adminisvation Metlink Wes Teleghone sco and IP Phone 7960 Emon Table of Contents 1 About This Document 11 Referenced Documents 12 Customer Support Hotine 13 eons and Conventions 2 Netlink Wireless Telephone Overview 21 QoSand Security 22 Quick Start Guide 2 System Diagam 24 System Components 3 TheNetLink Wireless Telephone 31 Spedicati
51. mation about the Netlink 6340 1640 Wireless Telephone s communication with the AP and host telephone system The following table summarizes the status messages in alphabetical order Message Description Alio ains Wandsetis notable to communicate wi he None Ths oniy a warning he calli best AP probably because that APhas no handoff the best AP once it becomes bandwidth available availabe Mismatch Handset software download Wes ae Download naw software fromthe incorectorcorupted SpectaLink ste per Software Maintenance ISSR Thetandssthas detected a fault from which Record the eror code soit can be ney recor repoted Tum the handset otf then on again M anor persists try registering a diferent handset to this telephone port M anor tll persists contact Avaya Technical Support and report the eror Tasos Failed LAAF MAC address Check handset and AP security settings m HandsetassociationwasrefusedbyAP Ensure AP is configured per Configuration displays MAC of failing AP Guide Ty anotheraP Tasos Timeout AAP MAC address Check handset and AP security settings Mosam Handset id not rece association Ensure AP is configured per Configuration response from AP displays MAC offaiing AP Guide Ty anotherAP Ruth Failed sss 1x AP MAC address Check handset and AP security settings Handset authentication was refused by AP Ensure AP is configured per
52. n refer to this list for more information about customizing handset settings To configure the following options the handset must acquire the system no error message may display and be at the extension display This is the standby state While in the standby state press and hold FCN briefly to open the user options menu Use the following keys to display and select options Up Down buttons Display previous nent menu item Select button Selects the menu item oropton OK Selects te menu item or option Saves the Bksp softkey Backspace to allow editing of ety ofthe Cancels edit and retum to previous menu level Upsottkey to previous menu evel Exits the menu at the top leven End Call kay standby state rom any level TERE Corporation nd Adminisvaton Metlink 240 640 Wireless Talohone sco CasManaer and IP Phone 7960 Emon Standby menu Standby menu om 2 Level ee Sine Tost eye languae Tapar donna H Ting pions Telephone ing Uf Pex Continuous Short Puise Long Puse iiis Sisi Ted Tone 5 ig ties is ade Pex Continuous Sort Puise Long Puise to Delay 5 Second Delay 10 Second Delay dias ing Asyl i i rane Oplane Noe Wade E Severe Key Tones nable Tones Disable Tones
53. nto memor di not CRC FF Timeout enot TFTP server did not respond within specified period afime TFTP soner configuration Enor code 81 the handset wil attemptto dowload the fle again For other messages poer otf the handset then tum it on again to download ibo error repeats note it and contact Spectalink Technical Support Toa Many Eros Tre handset continues ta reset and cannot bo recovered Fatal eror Return andes to A phrase is misang om yourphint fla Dowload now software rom the SpectaLinkste per Maintenance Updating Code Handsets downloading now sofware into None When tne progress bar flls the memon display ine the update operation is complete on that file Updating internal updating ke None Tho handset may do tnis by software images a download Tisis informational oniy Handset has attempted some operation None The handset is waiting fora several tines and failed specifod paid of time before attempting that operation again Wong Code ype Internal consistency check ale Assure that tne censo type isset to 9 and that tne shi cg cf file indicates the proper code spel toce bin SpsetoUnk Corporation onkguaton and A niisuaton Nata 340 1640 ss Telestone so CaManager and IP Phone 7960 Emdaton Coverage est 47 Capacity 0 Checking code 48 Customer Suppor
54. ond all and caller information displayed on the handset The handset automatically answers the second call Simply speak Into the handset Reta otha it cal Pres the Hold softkey to put the second call on hold Pros the to return to the fit cal The tab moves tothe fist callicon and the old icon is displayed The handset displays information about the first Pros thoResume softkey to activate the call End ie frst cal and resume he second call Prass the End Cali key Tho fist terminates and tho on hook icon displays Pros the Select button The tab moves to tne second and the calis automatically resumed Te Corporation onkguaton and A niisaton Nata 340 1640 Ws Telestone sco CaManager and IP Phone 7960 Emdaton 8 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless arca Power on the handset by pressing Power On You will see series of messages displayed as the handset acquires the system The handset should display the user extension or dashes if no extension is programmed Any error messages should Press the Start key The extension number should be replaced by information from the CallManager and you should hear dial tone Place and listen to the audio quality End the by pressing the End Call key Plac
55. onfigure your handset to ensure that it associated with the Wireless LAN has the appropriate software and is registered to CallManager See Section 5 License Management or detailed instructions for loading software onto handsets IP multicast addresses are used by the NetLink i640 Wireless Telephone system This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones and SVP Server Routers are typically configured with filters to prevent multicast traffie from flowing outside of specific domains The wireless LAN be placed on a separate VLAN or subnet to reduce the effects of broadeast and multicast trafie from devices in other network segments THIRD Ge Corporation nd Adminisvation Metlink 240 640 Wireless Teleghone sco CasManaer and IP Phone 7960 Emulator 23 System Diagram The following diagram shows the SpectraLink components residing on a network with Cisco CallManager APs and wireless LAN Ethernet Switched Hub Access Point Cisco Ethernet switch Access Point Cisco Voice t Gateway 3 PSTN or A PBX Cisco IP Phones Ethernet cable Phone cable Corporation nd Aniston Nati 240 640 Wireless Teleghone sco and IP Phone 7960 Emon 24 Syst
56. ons 32 The Handset Display 33 startup Sequence 34 Handset Modes 35 Netlink Wireless Telephone Displays 4 NetLink Wireless Telephone Configuration 41 The Admin Menu A2 User defined Preferences 5 License Management 51 Requirements 52 Configuration Process 6 CallManager Integration Factors 7 Feature Programming TA Feature Assignment T2 Feature Acess Testing a Handset Diagnostic Tools 8 1 Run Sito Suey 32 Diagnostics Mode 33 SyslogMode 10 Certifying the NetLink Wireless Telephones 101 Conductinga Site 11 Software Maintenance 11 1 Upgrading Netlink Wireless Telephones 12 Troubleshooting NetLink Wireless Telephone Problems 121 Access Point Problems 122 Configuration Problems 123 Netlink Wireless Telephone Status Messagos TERE Ge Corporation onkguaton and K niisatn Nati 340 1640 Wiss Teleghane sco CaManage and IP Phone 7960 Emon AboutThis Document This document explains how to configure and maintain the Netlink 340 i640 Wireless Telephone within Ciseo IP telephony systems that employ CallManager CallManager ITS CallManager SRST versions 3 x and 4 1 and CCME Call Manager Express version 3 2 The instructions in this document are for Spectral ink Software Version 91 040 and higher 1 1 Referenced Documents Spectral ink 8000 SVP Server Administration Guide for Mitel and Cisco 1725 36031 001 Available at wwwpolycom eom usa en support voice w
57. oration onkguaton and A niisunton Nata 340 1640 Wireless Telestone sco and IP Phone 7960 Emon 3 TheNetLink Wireless Telephone NetLink e40 Wireless Telephone NetLink i640 Wireless Telephone 3 1 Specifications Radio equency 2 4000 2 4835 GHz Transmission ype Direct Sequence Spread Spectrum DSSS Transmitdatarate Upto 11 Mb s Radia QoS Spectralink Vaice Priority SVP WMM Wirlesssocurty Wired Equivalent Privacy WEP 40 bit and 128 bit Ciso FSR WPA PSK WPILPSK FCCcetH cston Part 15 247 Management DACPTHP Voice encoding 6 711 A and miam 6 729a ab VolP Protocols Skinny Client control Protocol SCCP Tnsmipowor 100 mW peak lt 10 average US NA Display up to nex 18 characten alphanumeric plus ine and status indicators e340 dimensions 557120 x09 14 0x8 1x2 3 om 1640 dimensions 5 9 x22 x 1 0 15 0x5 6x2 5 en e340 woight 42 ounces 119 08 TAD weight 6 0 ounces 170 1 8 attnycapacty 4 hours talk tine 80 hours standby 20 hours standby if push to talk PTI is enabled LJ Corporation Conkguaton and A niisaton Nat 340 1640 Wiss Teleghane sco CaManage and IP Phone 7960 Emon 3 2 The Handset Display Icons The top row of the handset display in the Cisco SCCP implementation is customized to provide four line appearances with two calls on cach The top row icons and their positions are shown below Tab Tab Battery icon N
58. powers on See Netlink Wireless Telpphane Configuration section for detailed configuration instructions Ensure security settings are properly programmed See section 3 Netlink Wireless Telephone Configuration for detailed configuration instructions Exit the Admin menu The SCCP code will now download to the handset The status bar will increment fully across the display for cach function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware Register the handset with CallManager if auto register is not enabled and properly label che handset with the appropriate extension For future software upgrades simply update the files that are stored on the TETP server Each time the handset is powered up it will check with the TETP server to ensure it has the proper software version Corporation onkguaton and A niisuaton Nata 340 1640 Ws Telestone sco CasManaer and IP Phone 7960 Emdaton 6 CallManager Integration Factors This section describes the mapping between the emulated Cisco IP Phone 7960 and the Netlink 340 1640 Wireless Telephone Voice messaging access Voicemail access is obtained through the message key which is accessed on the handset as FON a digit that corresponds to the assigned button on the CallManager template is identified as Voice Mail See Section 7 Feature Programming for information on ass
59. r Shared Key WEP on off Select either WEP Off or WEP On Key Information Default Key Enter the key specified for use by the handsets This will be 4 through 4 Key Length Select cither 40 bit or 128 depending on the key length specified for use at this location Key 1 4 Scroll to che key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A F use the Right Arrow key to advance to the next digit and the Left Arrow key to backspace For 40 bie keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system Cisco FSR Fast Secure Roaming In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN APs SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism FSR is designed to minimize call interruptions for NetL ink handset users as they roam throughout facility Existing Aironet 350 1100 and 1200 APs may require firmware upgrade to support FSR Cisco FSR requires advanced configuration of the Cisco APs in your site See your Cisco representative for detailed documentation on configuring your APs and other
60. ration Any sequence s utilize by OAL will have priority in the Function display list The other functions assigned to this list will appear in this order Mute Voicemail speed dial numbers E g If OAI is assigned to FCN 3 and FCN 6 then Mute will be FCN 1 Voicemail will be FON 2 and speed dial numbers will be FCN 4 5 7 8 and Tues Corporation and Adminisvaton Netlink Wireless Teleghone sco and IP Phone 7960 Emaon 7 2 Feature Access features viewed with the handset off hook Press the Start Call button to go off hook To dial a you may use predialing by dialing the number and then pressing Start Call and selecting the line Linc appearances Press he Line key to view a list of available line appearances and their assigned extensions To access a line and make call press the corresponding key Press the End Call button to exit the Line Appearance list Speed dial Mute Voicemail and OAI Press the FCN key while off hook to display the Mute Voicemail and OAL features and the first four items in the speed dial lst Activate the feature by pressing the corresponding key as shown on the display or by pressing the shortcut key Press FCN again to scroll through the programmed features Press the End Call button to exit the Function lis Features Whenever the handset is active the softkey abbreviations display Each feature abbreviation is shown a
61. rences section Audio features The Cisco IP Phone 7960 speakerphone features are not available on the handset mir Corporation and Adninisvation Netlink 340 1G40 Wireless Teleghone sco CaManager and IP Phone 7960 Emulator 3 3 Startup Sequence The handset goes through an initialization sequence at startup The line icons 1 9 display and count down the handset steps through this sequence This is usually very rapid If there is any difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on Please sce the error table at the back of this document for instructions on how to handle error messages that occur during initialization m The onts shown in bold when 123456789 Te handset has locate and authenticated and associated with at east one AP and is proceeding to ringup higher layer networking 12345678 The handset is ether configured for Static IP or configured for DHCP the DHCP discovery process has started 1234567 1DHCP is configured a DHCP responso was received wich contains a good DNS server configuration 123456 Note On vation non SRP protocol Indicates one of the following Static IP configuration or Server address found in DHCP response or Sener adress found via DNS lookup 12345 functions are complete notably DHCP nd
62. required security services on your wired network To configure Cisco FSR in your Netlink Wireless Telephone you must enter a Radius Server username and password into cach handset THREE Corporation onkguaton and A niisaton Nata 340 1640 Ws Cisco and IP Phone 7960 Emdaton Username Enter a username that matches an entry on your Radius server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this Username WPA PSK The security features of WPA Wi Fi Protected Access using PSK Pre Key are available and may be used if supported by the APs in the facility ct either Passphrase and enter a passphrase betwen eight and 63 characters in length or Direct Entry and enter the 256 bit key code WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK Pre Shared Key are available and may be used if supported by the APs in the facility Select cither Passphrase and enter passphrase between eight and 63 characters in length or Direct Entry and enter the 256 bit key code E Ee Corti Grik ft yt os ao information on which of the WPA versions are recommended by spectral ink engineering Configure the recommended version on the AP and select the corresponding option on the Admin menu Regulatory Domain The Regulatory Domain will default to
63. reviations Information from the PBX is shown on the text row above the softkeys Note that PBX text that would normally be displayed on the Cisco IP Phone 7960 may be truncated to 16 to 19 characters on the handset lt Muted gt is displayed on the second text row when local muting is activated LINE display Pressing the LINE key from the active mode displays a list of line appearances extracted from the programmable keys list The line appearances are also mapped to corresponding line icons MENU display Pressing the MENU key from the active state displays an expanded description of the softkey features If configured pressing MENU in an active state will display the diagnostic menus Pressing the MENU key from the standby state takes you into active on hook mode FON display Dressing the key from the active mode displays the Mute Voicemail OAL functions and the speed dial list Tuis SpsetoUnk Corporation onkguaton n A niisaton Nata 340 1640 Ws Telestone sco CaManager and IP Phone 7960 4 NetLink Wireless Telephone Configuration Each handset may be configured for site specific requirements by opening the Admin menu and selecting options or entering specific information Any setings entered in the Admin menu must conform to system settings Only the handset Being configured is affected by the Admin menu settings The NetL ink 340 640 Wireless Telephones can be automatically registered at first
64. s desired Handsets are shipped without any Admin menu password Data entry for the password uses the alphanumeric string entry technique Type the password and press the Save softkey confirmation prompt will appear Type the password again and press the Save softkey If the passwords match the Admin password has been i os when sh nin el A Miei bore displaying the Admin men Dadane There are two modes in which the handset can operate DHCP enabled or Statie IP Select the mode from the IP address menu SpsetoUnk Corporation onkguaton and A niisaton Nata 340 1640 Wiss Telestone sco and IP Phone 7960 Emdaton Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP address cach time the handset is tumed on 1f DHCP is enabled the handset also receives all other IP address configurations from the DHCP server Static IP Allows you to manually set a fixed IP address If selected the handset will prompt for the IP addresses of each configurable network component When entering addresses enter the digits only including leading zeroes No periode are required Regardless of the mode in which the handset is operating the following components must be configured in the system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP address for cach phone
65. s being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs Solving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs Sce the Troubleshooting section Acess Point Problems for more information Diagnostics Mode The Diagnostics Mode is used to evaluate the overall quality of the link between the handset AP and infrastructure side equipment such as Call Agent NetLink SVP Server and gateways Unlike Site Survey the Diagnostics Mode is used while the functional code is running and during a call When Diagnostics Mode is turned on in the Admin menu the handset can display diagnostic screens any time it is active in a cll The display of information is instigated by pressing the MENU key Only four of the diagnostic counters listed below ean be shown at a time Pressing the MENU key multiple imes will eycle through the various counters and the normal off hook Call Agent display The numeric icon atthe top of the display indicates what sereen number is being displayed For example the first time the MENU key is pressed the 4 icon is shown and the first four counters are displayed the next time itis pressed the 2 icon is shown and the next four counters are displayed the counters will be cycled through in this fashion until there are no more counters
66. s low Userhas 15 30 minutes of battery life left The Battery Pack can be changed while the calls stit in progress Do not press Power ff nd Call call on Hold or Park Quick remove the discharged battery and a charged battery power on ho handset and press Power 0n Start Calta resume the cali in progress Notin cait Te battery icon displays Whenever the battery charge is low The message Low Battery and a beep indicate a critically low battery charge when seris noton the handset The handset will not Work until the Battery Pack is charged Baton Fare The Battery Packis not functioning Replace the Battery Pack with anew or Spectral ik Battery Pack Any non Specr Lnk Battery Packs wil not Baton Failed Battery Pack is damaged ar incompatible with handset Replace the Battery Pack with anew or canfimed SpectraLink Battery pack Any non SpectraLink Battery Packs wili not vot K CallManager has been specified byname when the handset has been configured for static IP operation Change configuration on CallManager to use IP Adres rather tnan names Tant Renew DHCP Tne functional codais nat abie to geta ease Configuration prablem Check the IP address configuration in the DHCP sone Tne handsets chargnginthe Deskop No action needed Charger Charge Complete Tne handset is now uly charged Nation need
67. st Netlink e340 i640 Wireless Telephone IP software from sev polycom com usa en support voice Scroll ro NetLink e340 1640 Cisco Cisco SCCP 7960 emulation and click the hyperlink to start the download Load the latest version of the SCCP code and place it on the TFTP server and ensure the TFTP server is started The five files that are needed must be named pdligibin pals bia 3 If statically assigning IP addresses ensure that the Phone IP address TFTP server IP Subnet Mask and Defaule Gateway information are accurate in the Admin menu If using a DHCP server ensure that appropriate options are scr for the TETP server See the NetLink Wireless Telphone Configuration section for detailed configuration instructions A Ensure the handset has properly configured ESSID and Reg Domain Information within the Admin menu If you are accepting broadcast ESSIDs at your APs the handset will automatically learn the ESSID information when powering on Sce ink Wireless Telephone Configuration section for detailed configuration instructions THIRD Corporation onkguaton n A niisaton Nata 340 1640 Wiss Telestone sco and IP Phone 7960 Emdaton 5 6 D Pd Using the Admin menu on the handset ensure the License Option menu option is set to 008 This ensures the handset will check for the proper files each time it
68. t Hotline 4 Download mesages High noise option 28 Hotline 4 SVP Server 8 23 Obtains 50 50 Index Preferences user defined 24 Ste Certification 47 Siams messages 51 Status messages 35 Switched Hub description 9 Transmission S0 User Preferences 24 Display IP address of 28 Wireless Telephone description
69. t and Note atit maybe advisable to reconfigure the backup PBX to be the primary PBX ifthe repair more time consuming tnan tne reconfiguration Storing Contig stong changes ta handset None Informational The handset may configuration display tnis briefly folowinga configuration change or saftware download SP Senice ej Tne Netlink SVP Server hasrajectoda Tne handset wil restart and attempt to re request om tne handset Todstor wi tho SVP Server which should fire problem Repetto your administrator if it hops happening System Busy Yay SVP Sener IP Adds ical paths are in use by the again mwmw SUP Soner has reached cal capacity in a fow minutes SpsetoUnk Corporation Contguratan nd Adminisvation Metlink 340 1G40 Wireless Teleghone co and IP Phone 7960 Emulator Message Description Salem Locked Netnk SVP Tay cali again ata system has boon eth Busy Tone locked for maintenance THPERROR A failure nas occured during a TFTP software Eror code O1 02 OT or 16 checkthe download is the file number wich was being downloaded yy an error code describing the particular failure Possible rar cades are 01 TFTP server did not find the requested fi 02 Access violation reported rom TFTP sonen DT TFTP server reported No such user 16 NoTFTP serveraddress 81 File puti
70. t in single FSSID mode When the Any soft key is pressed softkey A all APs regardless of ESSID are displayed and the softkey changes to say MyID Pressing the soft key will revert to the single ESSID mode and change the softkey back to Any The display would look like the following for the multiple AP mode Where The last three octets of the on air MAC address for a discovered 22 The signal strength for the specified AP 33 The channel number of the specified 444 The beacon interval configured on the spe Any MyID Softkey to toggle between single ES mode icd AP ID and any ESSID Ded Smry Softkey to toggle between the multiple AP summary display and the single derail displays for each AP The following sereen shows how the display would look when there are three APs configured with an ESSID that matches that of the handset The first has signal strength of 28dbm is configured on channel 2 with a beacon interval of 100m The second has a signal strength of 48dbm is configured on channel with a Corporation Conguatn and A ninisunton Nata 340 1640 Ws Telestone sco and IP Phone 7960 Emdaton beacon interval of 200ms The third has a signal strength of S6dbm is configured on channel 11 with a beacon interval of 100ms 28 02 100 Daesrs 48 200 Baesse se
71. the Netlink SVP Server ean operate in larger more complex networks including TERE Ge Corporation and A niisaton Nata 340 1640 Wiss Telestone sco CaManager and IP Phone 7960 Emon networks with multiple Ethernet switches routers VLANs and or multiple subnets as long as the SVP Server and APs are on the same subnet However in such networks it is possible for the QoS features of the ink SVP Server to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note that the Netlink 340 640 Wireless Telephones cannot actively roam from subnet to another If routers and multiple subnets are in use the Netlink Wireless Telephones must only use APs attached to a single subnet or be powered off and back on to switch to different subnet Cisco IP Phone The wired LAN desksets provided by Cisco for use with the CallManager Cisco Voice Gateway wired LAN component that provides access to telephony resources outside the CallManager and the IP Network Voice Gateways can connect to the Public Telephone Network or to certain PBXs Contact Cisco for more information about available Voice Gateways TFTP server Required in the system to distribute software to the handsets May be on a different subnet than the CallManager and APs Corp
72. this time checking that every location has adequate coverage there should be at least one AP stronger than 70dBm in all areas and has good channel allocation at any point the rent channel than the next best choice strongest AP shown should be on a di 3 Finally usc the single AP MyID Detl display to cheek each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method 4 Make any necessary adjustments to AP locations and configurations and repeat steps 1 3 until the Site Survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at site that has not been certified TERE Ge SpsctoUnk onkguaton and A niisaton Nata 340 1640 Wiss Teleghane and IP Phone 7960 Emon 11 Software Maintenance The Netlink 340 1640 Wireless Telephones use proprietary software programs written and maintained by Spectral ink Corporation The software versions that are running on the handsets can be displayed daring power on by holding down the Power On button SpectraL ink its authorized dealer will provide information about software updates and how to obtain the software Downloads are available from vw polycom com usa en support voice hem Upgrading
73. tl a serveris found DHCP Enora The server refuses lease the handset an IP Address vil keep tying DHcPEmora Te seneroffred the handset leas that istoo sho minimum lease tme i 10 minutes but SpectraLink engineers recommend at least one hour minimum lease time The handset wil stop tning Reconfigure the server and power cycle the handset DHCP Emors Failure during WEP Key rotation process proprietary featur DHCP Lease E Tne handsets DROP Tease has expired and The handset failed to renew tts DHOP the cal fan cannot continue lease either because the DHCP mot ruaing orbecaus tne configuration has been changed by the administrator The handset wil attempt to negotiate a mew lease which will either work or change to one ofthe above DHCP eras 1 4 DHCP HACK evar ANAOK Negative ACKoowiede was The DHCP lease curo in use byte received from the DHCP sever handset is no longar valid which fores the handset to restart This problem should resolve itself on he restart does not the problem isin tne DHCP sener DL Naton Sector Handset software download fles are Download new software from the incorectorcorupted SpectaLink site per Software Maintenance DONGTPOWEROF The handsetis ina ical secon ofthe None Do nat remove te Battery Packar software update attempt to power off the handset while this is displayed Doing so may require the handset to be retumed to Spectralink to
74. y tones may be turned on or off and determine if tones play when keys are pressed Key tones are enabled by default Warning Tones The handset plays various warning tones such as system up or down out of range ete These tones may be turned on or off and are enabled by Display Contrast The display may need to be adjusted for different lighting situations Contrast may be set by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode The automatic locking function of the keypad may be disabled the default or adjusted fora 5 10 20 second delay before locking System Info Phone IP Addr Displays the IP address currently assigned to the handset Firmware Version displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspond to the three files that each version uses Downloader pdig bin Functional Phim piLIDODI bin Extension Displays the extension currently assigned to rhe handset ID Name The ID Name permits an alphanumeric entry that will appear on the standby display under the extension number The entry technique uses cell phone style entry where the key is pressed repeatedly to scroll through the characters for that key starting with the lett

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