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1. e In general the alpha numerical fields have a maximum length of 50 characters e Casinos may operate in a different time zone than the head office server hosting the central System2go The date time on the client and on the local floor server will be used 7 whl History SPIELO International 2012
2. Grambach First Name Date of Birth 24 07 1975 Zip Code 8071 Country Austria z Email Points to Credits Drop Redemption Date of Issuance 01 01 1900 4 4 Online Player Tracking e If you use Spielo online player tracking players can insert their card in the system2go reader e Depending on the casino strategy using a card at the machine trigger the following actions o Track player sessions A session starts at card in and ends at card out At card out System2go will write to his database the session s details see below o Points accumulation see below Optional Enabling the bill acceptor at card in disabling the bill acceptor at card out This is to allow playing on the machine with card only o Note when authorized anonymous sessions without card are registered as well 4 4 1 Cards e System2go reads track 1 of magstripe cards e Cards must be pre encoded according to Spielo specifications e Spielo generates the complete information to be encoded on the track 1 You must ask Spielo to generate the number of cards you need Spielo will send you a text file containing all cards tracki For example if you order 10 000 cards you will get a text file with 10 000 lines each line is the content of track 1 corresponding to one card e The card contains the card number and the casino id e One or more casino id can be authorized in a c
3. pay it with System2go e Hand payments can also be created modified and deleted manually See below section related to cash movement SPIELO International 2012 SPIEL CI International e Mystery are triggered by the system A mystery can be paid to the credit meter of the machine as a bonus or at the cage as a handpay When paid at the cage the system will lock the machine This option will let you pay the mystery and unlock the machine 3 6 2 Kind of online handpays e If you have Spielo online you might receive the following kind of hand payments Set up Cash Movements Online Code Description 1103 Progressive and Mystery 1100 Cancel credit 1101 Jackpot 3 6 3 Handpays in real time online e Select the casino in the top right corner dropdown list e Navigate to Online messages real time Settings List refreshed at Drag a column header here to group by that column Casino 7 Machine lt 7 Tmstp Y EXC 7 Message 7 Amount 7 1 1 SPIELO SHOWROOM 10001 01 12 2011 17 03 03 1100 Credit cancel Amount 75 25 75 25 e Machine 10001 sent a credit cancel of 75 25 euros see above The column Amount is green which means that the payment was not done yet and that you can proceed with it e Select the line click the line selector and the payment window will pop up Machine 10001 Date time 01 12 2011 17 03 03 Type Hand Pay Amount 75 25 Pay e Click Pay button o I
4. Category Casino 1 Category Casino_Visits 2 Clear 41 Category Date 13 Casino s all my casinos Category Playerinfo 23 do not show 0 values From 10701 2012 m To 10 01 2012 Display Report Save Report Clear Report Drag a column header here to group by that column Name FName BirthDate AddressLine1 AddressCity AddressZipCode AddressCountry BULLICH Emanuel 24 07 1975 00 00 00 Erenstra e 49a Grambach 8071 Austria Duck Donald 15 05 1956 00 00 00 adr1 Nice 06000 Malta GERD Lang 25 06 1967 00 00 00 45 45 45 Malta Goiser Richard 24 07 1975 00 00 00 Dahoam 1 Graz 8010 Matta Goiser Richard 24 07 1975 00 00 00 Dahoam 1 Graz 8010 Malta Goiser Richard 24 07 1975 00 00 00 Dahoam 1 Graz 8010 Malta Note The report builder provides unlimited possibilities See below 4 3 Entrance control and visit registration e Navigate to marketing reception gt Players Check in Date of Birth Last Name Player card number ID Document or ID Number Check it Clear Add a new player Gaming Authority Barring Control No Data To Display Q Q No Data To Display SPIELO International 2012 SPIE International 4 3 1 Player Search e You can search by player card document id name and birth date e Ifthe player card is filled in the other fields of the search mask will be ignored beca
5. SPIELO International 2012 SPIEL CI International Hand pay AD Code online 1100 Name Handpay Rank Enable Monetary E Fayment Sequence none sips numbering Print Sip Slip File Name SlipTemplate htm Sip Reprint Fle Name SlipReprintlemplate htm Sip Void Fle Name SlipVoidTemplate_htm e When you want the cash mvt to be automatically sent in real time from the machine to System2go the code must be the same than the online code reported by Spielo online system e The name is the description of the cash mvt as it will appear in the pages and reports e The rank defines the position of the cash mvt in the enter cash mvt drop down list e If enable is unchecked then the cash mvt will not be reported by Spielo online and will not be visible in the enter cash mvt drop down list e monetary not used with cash mvt e check Payment to enable real time online payment see below e A Sequence is an incremental suite of numbers e g 1 2 3 and is used to number the cash transaction Different cash mvt may share the same sequence Select the sequence in the dropdown list or navigate to Machines gt Meters CashMvts Formula gt Slip sequence to create a new one e To print out a slip e g ticket voucher check the print slip box and indicate the name of the template files as mentioned in the screen shot above If you are hosting System2go by yourselves y
6. 3 e You can change the machine the date time the kind of movement and the amount 3 9 Ticket integration e Qponcash o This option is for casinos using Spielo Ticket In Ticket Out solution Qponcash o The ticket database is located in the sites as per availability reasons o This chapter described the manual integration of those tickets from the local casino database to the central accounting database o Note that it is also possible to schedule a daily automatic export of the tickets issued at the machines and cages along with the liabilities valid tickets in players hands at the end of the gaming day e Navigate to Meters Transactions gt Cash Transactions gt Ticket integration e This option will trigger an import of the issued and redeemed tickets in order to reconcile them against the meters Therefore you must generate on site and using Qponcashmanager a csv export of the tickets to import e The following configuration of cash transaction is mandatory Mm Online Code Y _TPRGQ TPRA Ticket Promo Redeemed Amount TPIG Ticket Promo Issued Quantity TPIA Ticket Promo Issued Amount TERG Ticket Cashable Redeemed Quantity TERA Ticket Cashable Redeemed Amount TCIG Ticket Cashable Issued Quantity TCHA Ticket Cashable Issued Amount e And for meters Set up Meters Online Code Description PROMO_OUT_QTY Meter Promo Issued Quantity PROMO_IN_QTY Meter Promo Redeemed Quantity CASHABLE_IN_QTY Meter Cash Redeemed Qua
7. 24 Mad Mustermann 1 25 7 Save to PDF Save to Excel Save to CSV Note The report builder provides unlimited possibilities See below 4 3 3 Barring e A player may be barred in System2go see above and or in the external barring system e The search is performed on System2go database and optionally on an external source of data like a national barring system e External barring systems o System2go currently has connector to Malta LGA barring system and to Estonia government barred database o Each external barring system implements its own specific search logic and mandatory fields e When a player is barred in System2go it is not possible to register a visit nor to perform player club actions raffle point to credit giftshop o In the search result the visit IN and OUT button are hidden and there is a warning sign on the guest details o In the profile the visit IN and OUT button are disabled and the player club buttons are grayed out Back to main registration page Player Profile n 10 Comment call supervisor Register visit View visits View sessions El Casino barred Mandatory fields are in bold Male Female Address Line 1 Erlenstralse 49a Document ID 898754M Level Standard x Name BULLICH j Address Line 2 i Document Type ID Card z Player card 618406 First Name Emanuel ity Grambach Country of ee City serine Aust
8. Coins Games F Total In 7 Total Out JPM oF A 08 12 2011 07 00 00 12 658 00 206 00 2 897 00 2 368 00 56 89 00 45 789 00 0 00 47 02 12 2011 08 00 00 0 00 0 00 0 00 0 00 0 00 0 00 0 00 e Both meters and increments are matching the reality and describes the ram clear 3 4 4 Example 2 Ram clear when casino is opened e In this example the casino will do a RAM clear on the 02 12 2010 at 19h45 e g during operations e If you have Spielo online pull out the bill box before doing the RAM clear in order to capture the latest meters before the RAM clear e Otherwise write them down and enter them manually at date time 19h45 e If the meters are illegible unreadable or if you just forgot to write them down then you can either reconstitute their values from the hard meters or either enter the last known value in this case you will lose the increments between the last reading and the moment of the ram clear e Enter the last known meters at 19 45 00 Enter Meters Reading Meters Machine 777 m Meter T INCR Tmstp Bills 685080 3 02 12 2011 07 00 00 Ticket In 24924 02 12 2011 07 00 00 Coins 91563 02 12 2011 07 00 00 Games 935914 02 12 2011 07 00 00 Total In 2583645 02 12 2011 07 00 00 Total Out 2301630 5 02 12 2011 07 00 00 JPM 02 12 2011 07 00 00 Save move next machine Manual Increment RAM clear WRAP e Enter the ram clear at 19 45 01 Enter Meters Reading T1 INCR Tmstp Bills 694563 02 12 2011 19
9. e To modify or delete use the options view meters increments audit and select the reading to modify or delete e To enter new meters use enter meter options e Attention ALWAYS re calculate increments after you have modified delete add meters see below 3 3 7 Print and export meters e Navigate to Reports gt Spielo gt Export Meters From To Hour Pivot Casinos Machines Meters 26 12 2011 09 01 2012 v Daily Yes ONo Selected All ASEE Preview Export to CSV 1001 O04 01 2012 23 1001 03 01 2012 23 4 1001 02 01 2012 23 4 1001 01 01 2012 23 4 Casino CasinolD lt Tmstp Y v7 Machine 7 Bils lt 7 Credit Cancel v Coins 7 Games Y JP 7 Tl Ticket In 37 Ticket out v7 TO 7 09 01 2012 07 00 00 3228 812 360 00 177 00 0 00 929 921 00 10315 00 2560 454 00 524 500 32 1055 019 32 2 278 790 00 09 01 2012 07 00 00 3227 1 018 300 00 155 00 0 00 1122 514 00 7915 00 3142 105 00 607 522 92 1274 3807 50 2 791 245 00 09 01 2012 07 00 00 3226 1 033 740 00 381 00 0 00 1 199 057 00 11 270 00 3 383 3890 00 642 066 481 308 235 48 3 016 700 00 09 01 2012 07 00 00 3225 818 540 00 20 00 0 00 930 140 00 7005 00 2551 990 00 513 855 46 1044 000 46 2 263 615 00 08 01 2012 07 00 00 3228 811 360 00 177 00 0 00 928 762 00 10315 00 2557 404 00 523 346 32 1 052 350 32 2 275 225 00 08 01 2012 07 00 00 3227 1015 780 00 155 00 0 00 1120312 00 7915 00 3135 757 00 603 702 46 1269 895 04 2 786 325 00 08 01 2012 07 00
10. 07 06 05 01 2012 16 10 58 3 0 0 391664 0 0 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 27 09 05 01 2012 15 28 31 1 1 0 03 391664 0 0099 0 03 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 28 42 05 01 2012 15 29 03 1 2 3 6 391664 1 188 3 6 o Navigate to marketing reception gt reports gt report builder and build a report like this one M Reports Builder Settings a Select report s columns click a ce Report s Preview double cick a column to remove it Description 7 Casino ld Name Machine _Points Win_Loss 1 Category Activity_at_Machine 2 Casino Playerinfo Playerinfo Activity_at_Machine Activity_at_Machine 1 Category Casino 1 Category Casino_Visits 2 41 Category Date 13 Casino s all my casinos x l Category Playerinfo 23 do not show 0 values From 01 08 2011 a To 10 01 2012 Display Report Save Report Clear Report Drag a column header here to group by that column Casino Id Name Machine_Points Win_Loss 1 SPIELO SHOWROOM 10 BULLICH 84 00 81 10 SPIELO 416 20 Maltignac 15 15 986 73 SPIELO UPS 13 Gois r 0 00 0 00 SPIELO UPS 15 Goiser 0 00 122 059 00 99 15 123 126 82 Note The report builder provides unlimited possibilities See below SPIELO International 2012 SPIEL CI International 4 4 3 Points calculation at the mac
11. 45 00 Ticket In 25896 02 12 2011 19 45 00 Coins 92687 02 12 2011 19 45 00 Games 9365987 02 12 2011 19 45 00 Total In 2658978 02 12 2011 19 45 00 Total Out 2402315 02 12 2011 19 45 00 JPM 02 12 2011 19 45 00 Click the reset button to force increments to ZERO and click save button SPIELO International 2012 SPIEL CI International Enter Meters Reading T INCR Tmstp Bills 0 694563 02 12 2011 19 45 00 Ticket In 0 25896 02 12 2011 19 45 00 Coins 0 92687 02 12 2011 19 45 00 Games 0 936557 02 12 2011 19 45 00 Total In 0 2659978 02 12 2011 19 45 00 Total Out 0 2402315 02 12 2011 19 45 00 JPM 0 02 12 2011 19 45 00 Save move next machine Manual Increment RAM clear WRAP e Edit meters on the 03 12 2011 at 07 00 and click enter on each value to update increments e You should achieve the following result Meters Machine 77 Tmstp 7 Tv Ticket In 7 Coins V Games Y Totalin TotalOut 7 JPM 777 03 12 2011 07 00 00 12658 256 5897 9568 56897 45789 0 777 02 12 2011 19 45 01 0 0 0 0 0 0 0 777 02 12 2011 19 45 00 694563 25896 92687 936987 2658978 2402315 9632 77 02 12 2011 07 00 00 685080 24924 91563 935914 2583649 2301630 9632 Increments Machine Tmstp gt Ticket In 7 Coins WF Games WF Total In v Total Out 7 JPM F 777 03 12 2011 07 00 00 12 658 00 256 00 5 897 00 9568 00 5689700 45 789 00 0 00 T 02 12 2011 19 45 01 0 00 0 00 0 00 0 00 0 00 0 00 0 00 777 0
12. Casinos e Click new casino New Casing s Group SPIELO INTERNATIONAL Name MY CASINO Create new casino e Enter your casino name and click create new casino e Attention the online id is generated by Spielo Never create a new casino without informing us upfront 2 Security e Navigate to home gt Users 2 1 Group authorizations IE F Name BULLICH Active FirstName Emmanuel Group Administrator Login ebullich Group Reporting F Email ebullich atronic com Developper Attach Casino s Reset password e Group Administrator can o modify the settings o do all actions on all casinos sites As a consequence it is useless to assign specific casino rights to a user with group admin right o do group reporting e Group reporting can only view reports related to all casinos This is dedicated to head office user doing the group control or analysis 2 2 Casinos Sites authorizations Casino y Local Admin t cal Reporting View Slot jEnter Meter Enter Cash Show Theo Values Reception ReceptionReport v Giftshop Remedial PTC Cashback CashTransac 1 SPIELO SHOWROOM a A E E E A e This grid lets you assign detailed roles per casino for a non group admin user e Local Admin can do all in this casino Same as checking all checkboxes in the line SPIELO Internat
13. The organization is the head of the group of casinos sites shops arcade slot halls The following settings apply to all the sites of the organization e Navigate to home gt Organization Organcation Group of Casino s Name of Organization SPIELO INTERNATIONAL a ee Amentorr the daly meter colection mua be scheduled BEFORE hi hout Age minimum to enter Days of validity of a player informations older player profiles must be updated 0 player profile never expires Lock machine f card of player or vist not authonmed E Eom point mulipher number of points gwen against one euro played Cach back Cret Fehi a ea Pointe to credite Coel promo Points PIC Coal Table chop to points Hl Coef 2 paints drop coef General settings e Set the name of your organization In a multi sites configuration the organization is the name of the group e Set the field New gaming day starts at with the hour from which a new gaming day starts This hour is used to calculate the gaming day from a meter or jackpot timestamp Example if a jackpot occurs at 16 10 2011 02 12 45 and if the hour is set to 7 this jackpot will be part of the gaming day 15 10 2011 e Set the field Age minimum to enter by entering the minimum legal age authorized to enter the casino floor This is used by the reception to block guests under the legal age e Check Lock machine if you want to lock a machine where an unknown player ca
14. e From the player profile click drop redemption button Tables Slots drop Redemption Amount m e This will generate a cash transaction click view player cash transactions SPIELO UPS Slots Redemeed 2500 00 7 11 2011 SPIELO 416 Table Drop 200 00 Apea Deene e merma 03 10 2011 e And if enabled a pone transaction n Points given to player w w w w i i SN onn 10 01 2012 SPIELO 416 Remedial 100 9 8 50 52 e Note The table drop point is enabled and calculated using the coefficient set up at home gt Organization Table drop to poini Coet __ 3 points drop coef In our example the 100 Euros drop gave 33 33 points to the player 100 3 SPIELO International 2012 SPIEL C International 4 5 8 Voucher customization e The points transactions vouchers are based on a template HTML file e The name of this template is VoucherTemplate htm and is located in the Specifics folder of the System2go website You can ask us to send it to you e The template is a HTML file and can be fully customized by you Just respect the HTML syntax and the keywords into brackets 4 6 Report builder e The usage of the marketing reception report builder is similar to the slots report builder Please refer to the section related to the slot report builder in order to learn how to build save display and aggregate a report e The report builder is build up
15. is the increment of the bill meter from the previous hard count to date It is the EXPECTED amount of the bill count For security reasons you can decide to hide this value to users see Show Theo Values in the chapter on users management e 20 is the physical amount of bills In this case 5 are missing e Navigate to Reports gt Spielo gt Clearance to generate clearances reports 3 8 Cash movements 3 8 1 Create e Select the casino in the top right corner dropdown list e Navigate to Meters cash transactions gt cash transactions gt Enter e Select date time cash movement and machine e If this is a printable transaction a slip will pop up See above about slip customization 3 8 2 Edit change delete e Select the casino in the top right corner dropdown list e Navigate to Meters cash transactions gt cash transactions gt View Tmstp wF Machine 7 Slip Number Hand Pay T Bills Counting 7 08 01 2012 23 00 00 2512 49773 369 000 00 08 01 2012 02 00 00 2512 i 52500000 07 01 2012 23 00 00 2512 49607 252 500 00 e Nota slip number 1 means that there is no sequence numbering attached to this cash transaction See above how to attach a numbering to a cash transaction e Double click the cell containing the amount in order to edit the cash movement SPIELO International 2012 SPIEL CI International Machine Z512 Date time li lee Cash Mvt Amount 369 000
16. move to next machine or save e The buttons manual increments and reset will be described in the next chapters SPIELO International 2012 SPIEL CI International Enter Meters Reading 06 01 2012 07 00 00 Date time at which meters and increments will be stored T 1 INCR 3690 Tmstp 830 05 01 2012 234500 This meter has no previous 4520 b zg EE ee a values 23 is the initial value of Bal 10 E 0 meter BIS for machine 1001 Fall 20 0 Bul 50 0 Bal 100 0 Bal 200 0 Bul 500 0 Won H 1675 689 05 01 23 45 00 Eslis 24000 0 05 01 23 45 00 Credit Cancel 3 0 0 05 01 23 45 00 Cains 0 0 06 01 23 45 00 JP 0 ol asof 23 45 00 Games E 60 0 05 01 23 45 00 Ticket In 24000 0 05 0148 23 45 00 Ticket out 45995 o 05 0118 23 45 00 TRUE COIN IN 0 ol 05 01 40 23 45 00 TRUE COIN OUT 0 0 05 01 23 45 00 CASHABLE OUT QTY 4 0 06 01 23 45 00 CASHABLE IN QTY 2 0 05 014 23 45 00 PROMO OUT QTY 0 0 05 01 10 23 45 00 PROMO IN QTY 0 0 05 01 23 45 00 CASHABLE OUT 0 05 01 40 23 45 00 CASHABLE IN 0 os ghi 25 00 PROMO OUT 0 05 01 3 45 00 PROMO IN 0 05 01 2012 23 45 00 0 Save only Delete Cancel Save move next machine Manual Increment RAM clear WRAP Reset 3 3 4 Initial meters There is no specific option to enter the initial meters of a machine The first value of a meter is its initial value In the above picture meter BI5 h
17. 00 3226 1 031 480 00 381 00 0 00 1195 863 00 11270 00 3374 374 00 638 230 30 1 301 630 30 3 006 675 00 08 01 2012 07 00 00 3225 817 420 00 20 00 0 00 929 157 00 7005 00 2549 447 00 512 006 18 1041 269 18 2 261 310 00 07 01 2012 07 00 00 3228 809 020 00 177 00 0 00 924 964 00 10315 00 2549 165 00 521025 68 1046 688 68 2 265 985 00 07 01 2012 07 00 00 3227 1010 200 00 155 00 0 00 1114661 00 7915 00 3119 938 00 599 350 28 1262 691 26 2 773 235 00 07 01 2012 07 00 00 3226 1 027 200 00 381 00 0 00 1191 033 00 11270 00 3360 159 00 634 155 46 1295 645 46 2 994 830 00 07 01 2012 07 00 00 3225 814 640 00 20 00 0 00 926 178 00 7005 00 2541 661 00 505 339 80 1038 053 66 2 255 755 00 06 01 2012 07 00 00 3228 806 880 00 177 00 0 00 920 065 00 10315 00 2534 937 00 519 810 96 1 044 281 96 2 252 705 00 06 01 2012 07 00 00 3227 1007 140 00 155 00 0 00 1111 538 00 7915 00 3111 447 00 597 670 56 1 260 073 14 2 766 865 00 06 01 2012 07 00 00 3226 1 023 580 00 381 00 0 00 1186 152 00 11270 00 3345 854 00 630 393 60 1290518 60 2 982 780 00 06 01 2012 07 00 00 3225 811 940 00 20 00 0 00 922 579 00 7005 00 2531 477 00 507 058 50 1034 376 50 2 246 875 00 05 01 2012 07 00 00 3228 804 240 00 177 00 0 00 917 940 00 10315 00 25259 243 00 518 641 42 1041 871 42 2 248 410 00 05 01 2012 07 00 00 3227 1 004 720 00 155 00 0 00 1109 676 00 7915 00 3 106 073 00 596 866 66 1257 168 24 2 761 810 00 05 01 2012 07 00 00 3226 1 020 860 00 381 00 0 00 1181 301 00 11270 00 3331 660 00 629 261 84 1288
18. 00 00 1805 2011 07 59 59 Active Blue Suite uama me n eee 17 03 2011 07 00 00 14 03 2011 06 59 59 cts te EndDate ETE TY T ER a Game Theme e The active definition is the green one The yellow are the past ones e Note that the past definitions keep their active status The status indicates the state of the machine at the date time of the definition The state in progress is the green one e From there you can modify a machine configuration To do so double click an existing definition and see the paragraph about creation of definition 3 1 4 Create a machine e Navigate to Machines gt Definitions e Click new machine New Machine Ea Manufacturer select a manufacturer Cabinet select a cabinet 7 e Manufacturer Cabinet Model o A model has a cabinet and a manufacturer This is the reason why the content of the model drop down list changes when selecting a manufacturer or a cabinet o Example to view Atronic Slant top machines do SPIELO International 2012 SPIEL CI International Manufacturer ATROWNIC Cabinet Slant Top A 5 i Model e motion Slant Top e Manufacturer e g Atronic IGT Bally o Select an existing manufacturer in the drop down list o If it does not exist click new o If you want to edit an existing manufacturer e g correct its spelling or delete it navigate to Machines gt Floor settings gt Manufacturers e Cabine
19. 011 3 10 Machine Bill Court Bills Bill Diff SEL 777 17 5 12 12 789 10 10 13 BES 10 10 14 ET 5 32 00 15 GamingDay 19 09 2011 1 19 GamingDay 20 09 2011 1 23 GamingDay 22 09 2011 1 21 GamingDay 31 10 2011 1 3 10 3 Report examples e The report builder offer an infinite possibilities of reports e Weekly report M Report Drag a column header here to group by that column Week v Tl Games Avg Y Net Win TI TO v Th o Win T1 6 94 Progression TI 2 75 YV TIE y Games Y JPE Y Credit Cancel 7 40 1 41 668 998 50 462 130 51 183 120 88 6 658 941 00 4714 632 100 283 00 41 1 41 639 693 00 435 360 46 172 513 15 6 273 205 50 4 449 815 87 117 00 42 1 41 591 176 50 382 110 95 151 412 84 5 505 921 50 3895014 73 160 50 43 1 40 637 249 50 406 553 49 161 098 29 5 858 119 50 4 177 695 4 522 654 50 83 882 50 1 41 2 537 117 50 1686 155 41 668 145 16 24 296 187 50 17 237 156 4 522 654 50 344 443 00 e Bill counting control Report Drag a column header here to group by that column Machine 7 GamingDay 7 Bill Count 47 Bils 7 OFE T 100 01 03 2011 500 00 500 50 0 50 100 02 03 2011 500 50 500 00 0 50 100 27 05 2011 4 50 4 50 0 00 100 28 02 2011 500 00 499 50 0 50 1505 00 1 504 50 0 50 3 11 Online alarms and messages 3 11 1 Introduction e Spielo Online can forward to System2go events SAS Exceptions EXC which happen on the machines e Per default the following ala
20. 10001 1 SPIELO SHOWROOM 01 12 2011 16 40 29 01 12 2011 16 40 32 618406 1 10001 1 SPIELO SHOWROOM 01 12 2011 16 40 14 01 12 2011 16 40 16 618406 1 10001 1 SPIELO SHOWROOM 01 12 2011 16 40 02 01 12 2011 16 40 06 618406 1 10001 1 SPIELO SHOWROOM 01 12 2011 12 06 34 01 12 2011 12 10 02 4 4 425 618406 8 8 50 5 9 Nb sessions 10 Minutes 29 Games 42 Win Loss 7 731 25 Points 84 Credits 84 Sum 290 25 Bills Handpay 7 525 e Sessions reporting and excel pdf export o Navigate to marketing reception gt reports gt sessions and use the search criteria to select the players dates casinos Sessions Max lines 20 Anonymous ID Doc Drag a column header here to group by that column Name vy FName v BirthDate v7 Machine Casino 7 GamingDay 7StartSes Y EndSes 7 Minutes v Games Played v Win Loss Y PTCard v Points v Credits Pla Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 16 38 05 01 2012 15 17 07 1 1 0 01 391664 0 0033 0 01 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 15 11 05 01 2012 15 16 14 1 0 0 391664 0 0 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 14 11 05 01 2012 15 15 06 1 0 0 391664 0 0 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 15 24 48 05 01 2012 15 25 16 1 0 0 391664 0 0 Maltignac Jaiker 30 09 1970 00 00 00 777 SPIELO 416 05 01 2012 05 01 2012 16
21. 2 12 2011 19 45 00 9483 00 972 00 1 124 00 1073 00 75329 00 100685 00 0 00 3 4 5 Example 3 wrap e Meter will wrap when the max supported value is reached on the machine or on the Spielo online e g 9 digits e In this example the wrap occurs during the 02 12 2011 gaming day e Open meter reading of the 03 12 2011 as below SPIELO International 2012 SPIEL CI International Machine 7 Tmstp v Bils 7 Ticket In 7 Coins 7 Games 7 Total In F Total Qut F gt 477 08 12 2011 07 00 00 oi B5 1567 FF 02 12 2011 07 00 00 Machine 777 Datetime 03 12 2011 07 00 00 T 1 INCR Tmstp Bills B50 8487 02 12 2011 07 00 00 Ticket In 9 1062 02 12 2011 07 00 00 Coins 4758 02 12 2011 07 00 00 Games B9 9771 02 12 2011 07 00 00 02 12 2011 07 00 00 2456789 2301630 155159 02 12 2011 07 00 00 9632 5632 0 02 12 2011 07 00 00 Save Dete IMandal netemen RAM clan WRAP e You can see that the Total In meter wrapped which lead to a dummy increment e The correct increment is 100 000 000 95 688 564 112589 4 424 025 e Click manual increment button gt this lets the user manually enter the values in the column increment gt enter 4 424 025 and click save button Machine 777 Datetime 03 12 2011 07 00 00 Meter T T 1 INCR Tmstp Bills 693567 685080 8487 02 12 2011 07 00 00 Ticket In 25986 24924 1062 02 12 2011 07 00 00 Coins 96321 91563 4758 02 12 2011 07 00 00 Games 94
22. 3 Example 1 Ram clear when casino is closed sessssesenenenennenenererernennns 20 3 4 4 Example 2 Ram clear when casino is opened ssssssssssnssnrnrnrnrnrnrnrses 23 3A EXaMmpie Wa Denia E 24 3 4 6 Example 3 jump back and forward s ssssssssssssersnssnrrnrsrernnrnrererrnrnnne 25 SPIELO International 2012 SPIEL CI International 3 5 Recalculate increrment csccscssceccsecnececsesnececaesnecneaecesneansesousensaesnearsneenssneates 26 3 5 1 Manual recalculation ccccsccsecncsecsecnecncsenscncaeenscncaesuscneatseseneansesanses 26 3 5 2 Automatic recalculation c ccscescsccseeneenceecnecncaesneencatseseneatseseneanseeseses 26 3 6 Hand Payment Jackpot cscsscsecseceeceeseseeencaesnecneaesesneanseeonsceseesusnsatensaneanes 26 Oi el NE aa E E cesteaneneseeanes aac 26 3 6 2 Kind Of online NANAPAYS cccecceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeseeeaees 27 3 6 3 Handpays in real time ONIING cccccececceeeeeeeeeeeeaeeeeeeeaeeaeseeaeeeseeaeas 27 S BIS CEN G asana 28 3A WoO Cear ACS peronsroas sucation save a aa a Raa aa 28 3 7 2 Setting UD clearances ssirirern raeino EEE 28 S OUNO INS srira a E O 28 BO SI OV E E aA E e 29 ERIN O isis E E EE A E E E ere eee 29 3 8 2 Edit change delete sssesesssnsnnnsnnnunnnnnnnnunnnnnnnnnnununnnnnnnnunnnnnnnnnnnnnnnnne 29 3 9 TEKET ME aO erriren aaa a aaa 30 3 10 Report builder s sssssssessnsnsnnnnnnnnnnnnnnnnnnnnnsnnn
23. 475 84 2 970 395 00 05 01 9012 07 00 00 277R RIN ARN on 2n on oon 971 790 On TORAN 7 AIR 1720 ROR 7A 1A R97 AP 2 244 205 ON 3 4 RAM clear wrap jumps illegibility e System2go provides support to detect and correct meters anomalies 3 4 1 Detection e System2go provides support to detect meters anomalies SPIELO International 2012 SPIEL CI International e Navigate to Reports gt Spielo gt Audit e This option lets you find the following situations Search for OA ineed O Temm OTImieincR Big o Incr lt 0O Negative calculated increments and T lt Tm1 the next value is lower than the previous gt the meters has decreased gt the machine may have been ram cleared or the meter has wrapped or had a problem By the way these 2 options should return the same o T Tm1 lt gt INCR the calculated increments do not match the absolute meters difference o Big display the absolute value ABS of the 200 biggest differences sorted out ascendant This is useful to find meters jumps e If such selections returns lines and if this is due to an incorrect meter calculation run the increments recalculation see below 3 4 2 Correction e Attention a correction is not a modification of the value of a meter as described in the section modify meters e Correction is the way to handle a meter wrap ram clear jump inconsistency by changing the increments in order to have both the meters and the incremen
24. 5685 935914 9771 02 12 2011 07 00 00 Total In 112589 95688564 02 12 2011 07 00 00 Total Out 2456789 2301630 02 12 2011 07 00 00 JPM 9632 9632 0 02 12 2011 07 00 00 Manual Increment RAM clear WRAP 3 4 6 Example 3 jump back and forward e For any reason it happens that meters got crazy and this might result in dummy increments and alter the results e The audit option helps you to locate the big increments see above chapter about audit report e In the screen shot below you can see an example from the real life where the BI meters suddenly decreased during 2 hours and then got back to the correct value SPIELO International 2012 SPIEL CI International 11 28 2009 8 00 00 BI 89333160 11 29 2009 7 00 00 Be 11 28 2009 6 00 00 BI 6652000 B 11 28 2009 5 00 00 BI 89982460 11 28 2009 5 00 00 BI S9332460 11 28 2009 4 00 00 BI S9332460 11 28 2009 3 00 00 BI 89332460 11 28 2009 2 00 00 BI 89332460 e If this happens to you System2go lets you either change the dummy meters values or change the increment manually 3 5 Recalculate increments e Each time a meter value is written to the database the system calculates the corresponding increment as the difference to the previous meter value and writes the calculated increment to the database 3 5 1 Manual recalculation e If you modify delete or add meters in between of existing meters you MUST edit the meters for the period and c
25. 6 777 ae o 1103 50 0 Mystery hit Amount 50 0 SPIELO 416 777 ri oa 1110 o JP reset Amount paid 46 5 SPIELO 416 TIF rrara ea 1101 46 5 SM non progressive JP Amount 46 5 SPIELO 416 777 map Be 1110 oO JP reset Amount paid 10 2 SPIELO 416 Fr rong 1101 10 2 SM non progressive JP Amount 10 2 SPIELO 416 777 ri rine 1092 o Remote Payin of 13 33 ended with result OK 3 11 6 Default Message Details 106 SM door opened without authorization no technician card inserted 107 SM door closed without authorization no technician card inserted 108 Unauthorized opening of CB door 109 Unauthorized closing of CB door 127 Bill door opened without service card 128 Bill door closed without service card 143 Bill accepted 160 Hopper empty 161 Attendant button was pressed on slot machine 1020 Billbox removed from SM 1021 Billbox installed in SM 1030 Slot machine unlocked 1031 Slot machine locked 1092 MDC has completed a credit transfer 1100 Credit cancel handpay on SM 1101 Jackpot hit non progressive on SM 1102 Jackpot hit progressive on SM 1103 Local jackpot hit value 1110 Credit cancelled or jackpot reset key turned on machine 4802 Ticket printer error 4806 Ticket has either been Accepted or Rejected 4815 Ticket has been printed by EGM Contains all validation information 4 Marketing Reception e System2go s reception allows to o Register players profiles details SPIELO Internatio
26. Date when this definition starts o Status status of the machine at the time of the definition Attention let the past definitions active because they used to be active at this time To remove machine from the floor see below o Accounting denom value in euro of one credit Contact Spielo if your currency if not euro o Player denom used only in reporting We have noticed that some floors have all their machines setup with an accounting denomination of 1 cent This is also the case of multi denomination machines However the casino wants to group machines in reporting according to the average value of one game This is the role of the player denomination o GameTheme e g Princess of Amazon Sphinx Wild Select an existing game theme in the drop down list If it does not exist click new If you want to edit an existing game theme e g correct its spelling or delete it navigate to Machines gt Floor settings gt GamesThemes o Theoretical payout percentage returned to player Total payout percentage returned to player including the percentage assigned to progressive jackpots e Location SPIELO International 2012 SP lE LC SYSTEM2g0 International User manual o Acasino may have one or more Areas e g VIP room Smoking area o Inan area the machines are usually grouped by bank e g Hot amp Wild bank o Amachine is put on a base position on the floor cashbox C
27. Points Transactions in order to print export points deduction transaction history at player casino and group level Click the filter icons in the header of each column to filter per casini Vv fit nT Vv om a E 10 01 2012 SPIELO 416 PointToCredit 150 1 18 27 54 1 SPIELO Cigar 5 00 10 01 2012 SHOWROOM 17 42 46 SPIELO International 2012 SPIEL International 4 5 6 Manual point transactions e E g Remedial transaction this is a credit point transaction to a player account This is useful to adjust an incorrect balance or give an additional incentive to a player because of marketing reasons e Click remedial button from the player profile enter the number of points to add and click ok A voucher will pop up and the points will be added to the player balance The transaction is visible in the transaction report from the player profile and from the reporting menu option Y 7 Tne mm i 10 01 2012 SPIELO 416 Remedial 0 00 18 47 26 i 10 01 2012 SPIELO 416 Cashback 150 1 18 39 43 10 01 2012 SPIELO 416 PointToCredit 150 1 18 27 54 1 SPIELO n a 10 01 2012 SHOWROOM Cigar 5 00 17 42 46 4 5 7 Cash Transactions at tables and slots e You may be requested by your jurisdiction to register drops and redemption at the tables or at slots which are bigger than a given amount e You may want as part of your marketing strategy to follow up and to give points against drop at the tables
28. SPIEL CSI Internationa SYSTEM2 00 User manual Version 2 3 SPIEL CI International Contents Contents 1 Getting started Doe CU MIM areca pete cetaceans ce cs ee ee steers A 4 1 2 Create your profile sssssssessnsssnnsnrnrrnnronrnrnnnrnnrnrrenrennnrnenrenrnrnenrennnnnrnnnnenrnennenne 4 ENOO ee S EE N E E eee eee 5 1 4 Casinos sites arcades shops slot NallS cccecseceeeeeeeeseeeeeeeeeeeeeeeeeeeeessnsneesans 6 2 Security 6 2 1 Group authorizations vi ccrsscsatonesnssannascesatnaincssensancbaunsincdaeseaneantbeinssaasaanebesiesneiawnsses 6 2 2 Casinos Sites authorizationS s ssssssensunnunnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 6 Z3 CUM CASINO ec tee arcsec riani oe ct nese gee sna a aienea 7 2 4 Delete disable lock a USEF cccccsveuseccccvaueeuccuvaueusecueaueusesaeaveueeseeuvaueusuuesaveusesasas 7 2 5 Lost password reset password cccccecccceeseeeeeeeeeesesaeeeesesaeeaeeeeaeeaeseeaeeaesesaeeaeeaes 7 ZO Chae Paso Ol apna A 7 PUSE O a a E AEA 8 3 Slots operations 8 3 1 New machine s on the flOOM ccsccscsseceeseeceeceeseeeeeceeceeceeeeeeeeseeseeseeeetsasanenensetes 8 3 1 1 Put a machine on the flOOF s sesesesenensnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 8 3 1 2 Machine VS Cefinition ccccccscsscseceeeeseeceeeeseeeeeeeseeeeeceseesseeeseeseeeenensess 8 Lo FOO eea enroute aoe 8 3 1 4 Create a Machine s ssssssssusssnnnnnsnsnn
29. Top emotion Slant Top ea eae e This machine cannot be used yet because it is not in a casino To put this machine on the floor you will have to double click on it and click new definition 3 1 5 Modify a machine e Double click on 100 above and update the feature of the machine SPIELO International 2012 SPIEL International e The arimeter button is used to customize meters of machines which are not reporting the meters in the same way than the others The use of arimeters should be avoided and not used to workaround machines issues Please contact Spielo to know more see chapter on support 3 1 6 Create a definition e The definition defines a machine on the floor and specifies its configuration s details e You must NEVER modify a definition If a machine changes theme location create a new definition e To reach the definition page o Double click an existing definition o Double click on a machine and then click new definition e The definition page will pop up General Location Features Machine 777 SN 777 64 135 StartDate 12 01 201107 00 Casino Casino 1 a AcceptBills Status Active Area VIP Room AcceptTickets AccountingDenom 0 01 Bank star Gate Bank E AcceptCoins Player Denom lie Bases 100 E MultiGame GameTheme Blue Suite Progressive TheoriticalPayout 67 00 2 Return to player 4 TotalPayout 90 00 s incl to progressives Update e General o Start
30. and 03 12 2011 there was a ram clear All calculated increments are negative which means that they will be ignored in the reports You can leave it like this but we recommend to clean the situation e Navigate to enter meter option and enter the ram clear on the 02 12 2011 at 08 00 00 SPIELO International 2012 SPIEL CI International Enter Meters Reading 02 12 2011 08 00 00 H Meters Machine 777 E Meter T T 1 INCR Tmstp Bills 685080 685080 02 12 2011 07 00 00 Ticket In 24924 24924 02 12 2011 07 00 00 Coins 91563 91563 02 12 2011 07 00 00 Games 935914 935914 02 12 2011 07 00 00 Total In 2503649 2583649 02 12 2011 07 00 00 Total Out 2301630 2301630 02 12 2011 07 00 00 JPM 9632 02 12 2011 07 00 00 Save move next machine Manual Increment RAM clear WRAP e Click the reset button to force increments to ZERO Enter Meters Reading 02 12 7011 08 00 00 Meters Machine 777 OK Meter T T INCR Tmatp Bills 0 685080 02 12 2011 07 00 00 Ticket In 0 24924 02 12 2011 07 00 00 Coins 0 91563 02 12 2011 07 00 00 Gace D 935914 02 12 2011 07 00 00 Total In 0 2583649 02 12 2011 07 00 00 Total Out 0 701630 02 12 2011 07 00 00 JPM 0 02 12 2011 07 00 00 Increment RAM clear WRAP Reset Save move next machine e Click save e Navigate to view meters e Click the selector of row date time 03 12 2011 07 00 00 for machine 777 to ope
31. as no previous value hence the value entered is the first one and will be its initial value If it is a hard meter or if you don t have Spielo online you will need to enter manually the initial values through the enter meter option described above If you have Spielo online you can pull out the billbox to generate the initial meters The date time of the initial meters must prior to the beginning of the machine s activity on the floor 3 3 5 View edit meters and increments To view the meters absolute values navigate to Meters cash transactions gt Meters gt View To view the increments navigate to Meters cash transactions gt Meters gt Increments To edit the meters of one reading click on the selector at the beginning of the line SPIELO International 2012 SPIEL CI International From 26 12 2011 To 08 01 2012 Drag a column header here to group by that column Machine y Tmstp Ww Casino WF Wagered T Won Y Bills Credit Cancel 7 1001 06 01 2072 11 36 05 105PBDOLMENSTR 3690 1675 24000 0 1001 05 01 2012 23 ete Machine 1001 Datetime 05 01 2012 23 45 00 Meter T T 1 INCR Tmstp Wagered 3690 3690 0 04 01 2012 23 45 00 Fill n 3 3 6 Modify add delete meters e Providing that the user has the authorization he can o modify the value of a meter in the past o delete a reading in the past o enter meters to a date time in the past between existing readings
32. asino Spielo International Deal or no deal bank S ar 2 Machine number 12 gt a erial number 45678 Base 20 o Bases examples Version 2 3 2 February 2012 Page 12 of 54 SPIELO International 2012 SPIEL CI International o The Area Bank and Base empower slots managers to see how location affects performance e g what is the win of VIP room or the average bet in the Oxygen bank or the performance of this base next to the bar If you are not interested in these kinds of breakdown just put all the machines in the same area and bank and set base number machine number o Spielo online wording locname location name base smdbid machine number o To edit rename delete an area bank or base navigate to Machines gt Floor settings e The features AcceptBills Acceptickets Acceptcoins multigame progressive are used for reporting breakdowns 3 1 7 Changing a machine configuration moving a machine e Double click the active green machine definition e Make your changes e g new payout new game new return percentage new casino new location and set the startdate to the date time from when this new definition will be active e Click create new definition e Attention you cannot update delete a definition otherwise if there are meters jackpots attached to it The update delete buttons will only work if there were no activity on the definitio
33. asino in order to let a player use his card in all the casinos of the group e You can connect to System2go a USB card reader with keyboard emulation To make it short if the track 1 is read on notepad then it will work with System2go Serial readers COM port are NOT supported Examples of readers SPIELO International 2012 SPIEL CI International aa amp e Itis optional to program the reader to extract the card number only If the complete track 1 is passed to System2go the card number will be automatically extracted by System2go 4 4 2 Sessions e Player sessions are visible in the player profile Open the player profile and click view sessions u From To Drag a column header here to group by that column Machine Casino 7 StatSes Y EndSes i Minutes Y Games Played v Win Loss Y PTCard yy Points v Credits Played 7 Credits Won Bills IN v HandPay v STATE_SES vy 10001 1 SPIELO SHOWROOM 02 12 2011 12 27 33 02 12 2011 12 31 17 4 3 3 5 618406 6 6 25 9 10001 1 SPIELO SHOWROOM 02 12 2011 12 21 18 02 12 2011 12 25 38 4 6 38 5 618406 12 12 50 5 9 10001 1 SPIELO SHOWROOM 02 12 2011 09 03 04 02 12 2011 09 11 15 8 15 81 618406 30 30 111 9 10001 1 SPIELO SHOWROOM 01 12 2011 17 05 59 01 12 2011 17 09 21 4 2 25 618406 4 4 5 9 10001 1 SPIELO SHOWROOM 01 12 2011 17 00 39 01 12 2011 17 05 11 5 12 7 576 25 618406 24 24 75 25 7525 9 10001 1 SPIELO SHOWROOM 01 12 2011 16 40 35 01 12 2011 16 40 39 618406 1
34. ces sancceseae 45 4 4 3 Points calculation at the MACHING cccccccceeseeeeeeeeeeeeeeeeeeeesaeeeeeeaeeaeees 46 Ae eV Gl D sccage stares ane aieeeenanieee E E 46 4 5 1 Player IOV CIS ceseaaraus tara uneeveiesaynaasetinaaiaeesn tase nch uaeidunadiaidoesSrataus sessaueeedaees 46 se ACO ea E E 46 AR are E EE ade sinens 48 4 5 4 Points to credit PTC ccscsccsecncceesrsnecncarsnscneansesonscnsersnecnsarseeoneatoneans 49 4 5 5 Point redemption cash back ssssssssssnsnsnsnsnsnsnsnsnerennnennnnnrnennnenennnnne 50 4 5 6 Manual point transactionS s sssssssssssssnsnnnrnrnnnnnnnnnnnnnnnnnrnrnrnenenenenene 51 4 5 7 Cash Transactions at tables and SlOtS cccccsceccseeeseeeeeeeeesaeeeeseeaeeaeees 51 4 5 8 Voucher CUSTOMIZATION ccccceeeeceeceeeeeaeeeeeeeaeeeeeeaeeaeeeeaesaeseesesansaeeeaes 52 FORDONI asian gniees nap cette casas cng esis an ainea usuiwiie taisaa Gis cued i siec sassy aires vous A 52 5 Local applications 52 5 1 JCT jackpot progressive and mystery cccecceeeeceeeeeeeeeeeeesesaeeeseeaesaeseeaeeaeeesaees 52 S DISD EVU ON aea E S 52 SPIELO International 2012 SPIEL CI International 5 3 Qpon cash Manager tickets ccceececeeceeseeeeeeeeeeaeeeeeeeeesaeeaeseeaeeaeseeaeeaeseeaesaegaes 53 SA Card CaS Wes Se saen vate on ertseuteen tacceeuena amine ceuneeoiaaseavundtavneten ssetieeidocseneneiawaaneneinees 53 5 5 Crystal Web and crystal NCU ssc tiwsissesncisuanctenswaaecteswiaGewsiesac
35. ed per default to a new player To set or update the level of a player open his profile and select the level from the level drop down list eee Standard Player card 618406 Points 1256 00 Gift Shop Drop Redemption View player point transactions View player cash transactions Most of the player reports have the column level This lets you generate reports with breakdown or filter per level for your analysis or marketing campaigns 4 5 2 GiftShop The giftshop is made of items that players can get against points Settings Navigate to Marketing Reception gt Settings gt GiftShop SPIELO International 2012 SPIEL CI International o NbPoints is the price in points of the item o Example if a player has 100 points and buys 2 sodas his balance will decrease by 2x5points and be 90 points after the transaction e Ifa player wants to buy an item open his profile and click the giftshop button Level Standard Player card 618406 E Points 1256 00 Points deduci e Select the item and the quantity Items Cigar 5 pts M Quantity e Click OK gt a voucher pops up Nota see below about voucher customization e And the point balance is updated Player card 618406 Points 1251 00 e Click View player point transactions to see the giftshop transactions of the current player Tl y 7 voy n 1 SPIELO 10 01 2012 SHOWROOM 17 42 46
36. ede a304 19 32012 1 SPIELO _ 10 01 2012 SHOWROOM Cigar 5 00 17 42 46 SPIELO 416 PointToCredit 142 07 12 2011 Or navigate to Marketing Reception gt Reports gt Points Transactions in order to print export PTC transactions history SPIELO International 2012 SPIEL CI International Click the filter icons in the header of each column to filter per u u u 10 01 2012 18 27 54 1 SPIELO 10 01 2012 SHOWROOM Cigar 3 00 37 42 46 4 5 5 Point redemption cash back e Points can be deducted manually e This is useful for jurisdictions where cash back is allowed give cash to player in exchange of points or to correct an invalid balance e Click point deduction button in the player profile and enter the number of points to deduct Points 1101 00 Gift Shop Points deduction Remedial e P Points to deduct Coefficient 1 5 Amount paid e Click ok gt A voucher will pop up e And the point balance will be updated e The point deduction is activated and calculated using the coefficient set up at home gt Organization Cash back Coet Cash redeemed nb_of Points cashbackeoef e Click view points transactions on a player profile to display the player s points deduction transactions Y Vv Y VY an SPIELO 416 PointToCredit 150 1 api ges SHOWROOM Cisar 3 00 17 42 46 e Or navigate to Marketing Reception gt Reports gt
37. eeesyiavaneiesaeneandaanannieeet 53 6 Miscellaneous 53 7 Document History 54 1 Getting started 1 1 Sign in e Open a web navigator It can be Internet explorer 8 or 9 Firefox or Google chrome Attention some browsers may not support all s2go features e Navigate to your s2go url Example https 1234 system2go spielo com s2go hosted in Spielo or http system2go s2go hosted in customer Lan e Enter your user name and password or use default one Welcome to SYSTEM2q0 User Name s2gc Password Log In Default user name is s2go with password nopwd e Congratulation you are in 1 2 Create your profile Attention the user s2go belongs to the group administrators full rights and must be disabled e Navigate to home gt user e Click add a new user e Enter the details OO sss Name BULLICH Active FirstName Emmanuel l Group Administrator Login ebullich Group Reporting al Email ebullich spielo int com Developer e Click create e Select user s2go e Click delete Attention this operation will fail if this user already had an activity In this case uncheck active and group administrator checkboxes and click update e Navigate to home gt Logout e Log in with your own user default password is nopwd SPIELO International 2012 SPIEL CI International e Change your password see below 1 3 Organization e Systems2go is a multi sites system
38. egory CashMvt 14 E Category Date 13 Category Formula 7 Category Machinelnfo 22 E Category MeterINCR 7 These are the items you can use as columns for your reports SPIELO International 2012 SPIEL CI International o The cash movements jackpots bill count and meters total in bills tickets games o Your formulas see above and learn how to build formulas o Machine info like casino machine number manufacturer denom o date like the gaming day but also the year or the week of the day Click a meter or cash mvt or a date or a machine s feature or a formula to add it as a column of your report Click a saved report to load it e In green These are the columns of your report To remove a column double click on it e In blue Save Report Type Control Category Reports_Atronic 6 Select Bills control E Category Reports_Control Mame 1 Category Reports _Draft 7 Category Reports_ Performances 5 Gee reron o When you are happy with a report you would like to save it and reuse it o There are 4 categories of reports o Click save report to save your report Select the category you want to save it to If it is an existing report that you want to modify select it from the drop down list and click save to store the changes You will be asked for confirmation this report already exists Do you want to overw
39. f this is a printable transaction a slip will pop up SLIP NUMBER 49 Date Time of Transaction 22 12 2011 17 29 32 Date Time of Printout 09 01 2012 16 02 12 CASINO Casino 1 MACHINE TIT BASE devB7 TRANSACTION TYPE 1100 AMOUNT 6 421 CREDIT USER Emmanuel BULLICH SIGNATURE _1 SIGNATURE 2 SPIELO International 2012 SPIEL CI International See above about slip customization o anda payment message will be created Casino 7 Machine 7 Tmstp WF EXC Y Message WF IE SPIELO SHOWROOM 10001 01 12 2011 17 04 23 JCKPAID Jackpot paid 75 25 e Click the row selector above Machine 10001 e Click reset jackpot to remote reset the machine providing that the machine implements Sas remote jackpot reset e Inthe end the complete process will look like this Casino 7 Machine F Tmstp 7 EXC Y Message Y Amount 77 1 SPIELO SHOWROOM 10001 01 12 2011 17 04 50 1110 JP reset Amount paid 75 25 1 SPIELO SHOWROOM 10001 01 12 2011 17 04 23 JCKPAID Jackpot paid 75 25 1SPIELO SHOWROOM 10001 01 12 2011 17 03 03 1100 Credit cancel Amount 75 25 3 7 Bills clearance 3 7 1 About clearance e Clearances are usually used by 24H casinos i e casino which never closes e Casinos with a daily closing will not use the clearance because the machine is not played between the moment the bill stacker is pulled out of the machine and the time of the daily reading e In a nutshell bill clearance is t
40. give card to players swipe the card or enter its number manually If the card is already assigned to another player you will receive an error message To re assign a card you must first remove it from the current player and then assign it to the new player See below about player cards e Scanner Twain interface activex available on demand only and in internet explorer only activex Contact Spielo e Messages see below e Casino barred group and local administrators see user management above can set a player as barred and revoke the barring When a player is barred the reception will be alerted when searching the player and some actions on the profile will be blocked See below SPIELO International 2012 SPIEL International 4 2 Printing out and exporting players e 3 ways o Navigate to marketing reception gt reports gt Players ajax and use the header symbols a to make your selection JGate ype Date i ode Y Vv Y Vv Vv Y Vv Y Y Y Y Y Y 5 7 Y 7 gt ID lt M BULLICH Emanuel 24 07 1975 1256 00 Standard aned 2012 False call supervisor 618406 8987 P g 01 01 1900 gaa Grami 8071 30 09 2011 M Duck Donald 15 05 1956 82 00 Standard 16 49 False 123456789 9876 Passp 01 01 1900 nice adri Nice 06000 M GERD Lang 25 06 1967 0 00 30 09 2011 false 569 as ID 01 01 1956 45 45 45 45 45 12 06 Card M __ Goiser Richard 24 07 1975 0 00 Standard 93 10 2011 false 80856 1234 ID y 01 01 1990 Dahoam 1 Gra
41. he ability of System2go to let you compare the meters captured when the bill stacker is pulled out of the machine and the physical count of the bills bill hard count cash movement 3 7 2 Setting up clearances e Navigate to Machines gt Meters CashMvts Formula gt Clearance and create a row like the one below which associates the bill meter and the bill cash movement together Set up Clearance Clearance CashMvt Meter Bill Clearance Bills Counting Bill In New Clearance 3 7 3 Counting Bills e Navigate to Meters Transactions gt Cash Transactions gt Enter Clearance SPIELO International 2012 SPIEL CI International Cash transaction Bill Count a 09 01 2012065959 EE Machines iif Clearance s 09 01 2012 07 13 02 25 Amount counted euros g e Date for counting date now hour of gaming day 1 second In this example we are the 09 01 2012 and the gaming day changes at 7am the system will register the bills at 06 59 59 because the gaming day of 09 01 2012 06 59 59 08 01 2012 while the gaming day of 09 01 2012 07 00 01 09 01 2012 e Clearance s this dropdown list displays the meter collections close to the time of counting and eligible to be compared with the hard physical count These meters collections are scheduled readings or readings automatically generated at bill stacker removal Select the date time when the stacker was pulled out of the machine e 25
42. he left area displays the players of System2go database who match the criteria max 100 SPIELO International 2012 SPIEL CI International 2 player s found in registered players Add a new player VY i Photo 7 A Guests 7 Name BULLICH 2G0_2010 Settings UserManagement aspx o The right area displays the barred individuals of the external barring system who are matching the search criteria 4 3 2 Visits e Navigate to marketing reception gt Players e Run the search e Click IN to register a visit or OUT to register the exit e Alternatively open the profile and click IN or OUT accordingly e To view the visits history of guest open his profile and click view visits buttons From ts Online a Comment q Drag a column header here to group by that column Casino v DatelN v7 DateOut v Address Lind 1 SPIELO SHOWROOM 02 12 2011 09 11 02 02 12 2011 09 1 SPIELO UPS 17 11 2011 09 55 13 Address Line 4 SPIELO UPS 15 11 2011 15 29 09 City SPIELO UPS 17 10 2011 14 35 12 SPIELO UPS 17 10 2011 14 35 05 Zip Code SPIELO 416 06 10 2011 16 02 52 ee MC1 26 08 2011 16 08 34 MCI 23 08 2011 12 12 57 Nationality MC1 23 08 2011 12 12 e Visit reporting and excel pdf export o Navigate to marketing reception gt reports gt visits and use the search criteria to select the players dates casinos All casinos Selected casino ai Drag a column header
43. here to group by that column Player 7 FName Y BirthDate vv DocumentNumber yy PTCard vv Casino 7 DatelIN 7 DateOut 7 IN_OUT 7 Goiser Richard 24 07 1975 123456 123457777 1 SPIELO SHOWROOM 10 01 2012 12 56 05 IN BULLICH Emanuel 24 07 1975 898754M 618406 1 SPIELO SHOWROOM 02 12 2011 09 11 02 02 12 2011 09 11 09 OUT BULLICH Emanuel 24 07 1975 898754M 618406 SPIELO UPS 17 11 2011 09 55 13 IN RL I ICH Fmaniiel 24 07 1975 892754M 18406 SPIFIO LIPS 14 11 2011 14 29 09 IN o Navigate to marketing reception gt reports gt report builder and build a report like this one SPIELO International 2012 SPIEL CSI International M Reports Builder Settings Select report s columns click a cel Report s Preview double click a column to remove it Description sv id Name FName Visit_IN Visit_OUT l Category Activity_at_Machine 2 Playerinfo Playerinfo Playerinfo Casino_Visits Casino _Visits l Category Casino 1 Category Casino _Visits 2 41 Category Date 13 Casino s all my casinos l Category Playerinfo 23 F do not show 0 values From 29 12 2010 To 10 01 2012 v Display Report Save Report Clear m Report Drag a column header here to group by that column ld Name FName Visit_IN Visit_OUT amp 1 Duck Donald 3 8 zag zag 4 1 9 luca luca 2 1 10 BULLICH Emanuel 8 3 15 Goiser Richard 1 16 Goiser Richard 1 20 Maltignac Jaiker 5 2
44. hine At the machine the points accumulated credit played in cents x machine multiplier x general multiplier x level mulitplier Per default you will be instructed to setup all machines in the way that one 1 euro played gives one point You can adapt this rule by changing the common egm point multiplier Navigate to home gt Organization ee een Spielo online automatically detects meter jumps leading to dummy amount of points In addition there are some settings to prevent a session from generating points beyond limits hourly max point Max bet See below section about player club for other points calculation rules credit debit 4 5 Player Club 4 5 1 Player levels System2go lets you create player levels and manually assign a level to a player The level lets you o Differentiate players in the reporting invite Gold players to a VIP event send a promo ticket by mail to Silver players o give more or less points at the machine according to the level Settings Navigate to Marketing Reception gt Settings gt Player Levels Set up Player Levels Name Point Multiplier IsDefault Gold 2 Sliver 1 5 P Standard 1 o Point Multiplier when points are given at the machine or manually this multiplier is added in the formula In the above screenshot for same amount of credit played Gold players will win twice more points than Standard players o Is Default indicates the level assign
45. i 07 12 2011 SPIELO 416 PointToCredit 142 1 18 56 37 e Or navigate to Marketing Reception gt Reports gt Points Transactions in order to print export points transaction history at Click the filter icons in the header of each column to filter per casino transaction date a uA nA a es SHOWROOM f l 07 12 2011 SPIELO 416 PointToCredit 142 1 18 56 37 1 SPIELO n i a 01 12 2011 SHOWROOM PointToCredit 15 01 125 SPIELO International 2012 SPIEL CI International 4 5 3 Raffle e Navigate to Marketing Reception gt Settings gt Raffle Casino Y Active Y StartedAt WF StoppedAt i NbTicketsTotal 7 NbTicketsPlayer 7 NumberTicketslssued gt Mj sricio UPS 21 11 2011 17 59 09 30 11 2011 07 00 00 100000 100 0 SPIELO 416 a 10 01 2012 18 00 08 100000 10 0 nannmrnmr er asiire ome errr an AN MNA AeA ee an n e Click the row selector in front of the casino where you would like a raffle takes place Nb tickets total per day 100000 Nb tickets per player per day 10 End date time e Click save amp start to activate the raffle e The Raffle ends o when the end date time is reached o when the user clicks STOP o when the maximum number of tickets per day has been distributed to the players It restarts automatically the next day at start of gaming day e Each raffle belongs to one site casino No multi sites raffle e One site can have one and only one active raffle at the same time e Only
46. ill box removed o Entered modified or corrected manually e The number of meters values per day is unlimited Usually there are written once per day at the end of the gaming day In 24h casinos the hour when the gaming day changes is chosen by the casino SPIELO International 2012 SPIEL CI International e For each value of a meter the system calculates its increment as the difference between the current meter s absolute value and the last one known in the system even it leads to a negative or a gigantic value See specific chapters about wrap ram clear and jumps e T means meters at date time T Tm1 or T 1 T minus 1 designates the reading before T and tm2 or T 2 the one before Tm1 etc Same with Tp1 or T 1 which designates the reading after T 3 3 2 Verify online readings e Use this option to check the Spielo online collections e Navigate to Reports gt Atronic gt Meters reading count 3 3 3 Enter meters e Use this option if you don t have Spielo online and to handle meters issues ram clear jump wraps following chapter e Select the casino in the top right dropdown list e Navigate to Meters cash transactions gt Meters gt Enter e Select the date time you want the meters to be written to the database Click OK e Select the machine e Enter ALL values in column T e To remove meters from this list go to the meter settings and disable the non needed meters see above e Click save and
47. ional 2012 SPIEL CI International The next authorizations enable disable menus options For details navigate to home gt Doc gt Authorizations The last 5 authorizations enable disable buttons in the player profile page see chapter on player club 2 3 Current casino All the casinos for which a user owns a casino right i e one the casino boxes is checked will be displayed in the top right corner drop down list The selected casino is the current casino i e if you navigate to enter meters option the page will display the machine of the current casino If you are a member of only one casino there is no drop down box If you are not a member of a casino you can t log in System2go Administrators are members of all casinos 2 4 Delete disable lock a user The delete button will delete the user and authorizations along with all his audit history However if there are transactions attached to this user meters jackpot the user cannot be deleted The authorizations along with all his audit history will be deleted but not the user You will need to disable him her Uncheck active and the user will not be able to log in anymore As a consequence you can first try to delete and if the system prevents from it you have to uncheck active 2 5 Lost password reset password Log in with a group administrator account Navigate to home gt Users Select the user you wan
48. is Bal Diff Code BILLDIFF Description Bill Diff Total Sum Avg Count Min Max e Total define the kind of aggregation which will be done in the report footer For example if the formula is a do not chose Sum as the total row will show a sum of percentage but chose Average 3 2 5 Other settings e Slip sequence described above Used to assign an incremental number to a cash mvt e Clearance described in a specific section dedicated to bills clearances e Special meter unit used to indicate that one meter is reported by the slot machine in a different unit than the other meters Contact Spielo to setup such multiplier e Arimeter arithmetical meters are used to workaround meters inconsistency between machines Example one machine reports handpays in the credit won meter another does not Please contact the machines manufacturers and ask for settings versions in order to have homogenous meters The use of arimeter is beyond the scope of this document Please contact Spielo if you think that you would need this option e Online messages see below chapter about online messages 3 3 Meters audit 3 3 1 Meters in a nutshell e The meters can be o Automatically read from the machine and written to the system at a defined frequency daily in general This frequency is defined on the online server of each casino o Automatically read from the machine and written to the system at a defined event b
49. ket id the raffle id the name first name and the unique ID of the player The printed ticket is put into the urn The player does not need to keep a ticket as the ticket is personalized The system does not store tickets details per player The draw is manual If the winner is not present the casino can let a message on the winner profile 4 5 4 Points to credit PTC Convert points into cash and remote send this cash as promo credits on the machine providing that the machine implements AFT Promo credits can only be played They cannot be cashed out Read SAS about promotional credits The conversion of points into promo credit is calculated with the following formula points PTC coefficient The PTC coefficient is set up at home gt Organization To book promo credit on machine against points open the player profile and click Points to credits button Machine 100 a Points to 150 transfer Coefficient 1 5 Amount transfer 100 0K Cancel Select the machine only machine of the current casinos are shown and enter the number of points The amount that will be transferred as promo credits to the selected machine is automatically calculated Click ok A voucher will pop up and the promo credits will be transferred to the credit meter of the selected machine Click view points transactions on a player profile to display the player s PTC transactions A somos poinetocr
50. lick on each meter s value to force the increment recalculation and save 3 5 2 Automatic recalculation e System2go provides an option to recalculate the increments on a bigger period e Attention this option will overwrite all the manual changes you did on the increments ram clear wrap e This option will subtract meter at T and meter at T 1 and write the value to the database as the increment e Navigate to Meters cash transactions gt Meters gt recalculate increment e You can just update existing increment click update or delete all increments on the period and then process all readings and calculate corresponding increments click delete insert Update Delete Insert e Attention this option must be very very very carefully used because it makes irrevocable changes on the data and can be very long Especially the delete insert 3 6 Hand Payment Jackpot Mystery 3 6 1 In a nutshell e When the cash out button is pressed the machine asks the host Spielo card cashless for example if it can take in charge the payment If the host refuses the machine tries to pay through its own payment devices hopper tickets If the machine can t or if the amount if above its payment limits the machine goes to hand pay state and sends through the SAS protocol the exception corresponding to the kind of hand payment Spielo online will forward in real time this payment request to System2go See below how to
51. mentation is available to setup your online floor Please contact Spielo if you miss such documents 6 Miscellaneous e Support is available by email at system2go spielo int com We usually answer in a short delay e Set your browser settings to reload the page each time the page is navigated in order to avoid loading the cache and obsolete information In internet explorer IE9 SPIELO International 2012 SPIEL CSI International C 2l x General Security Privacy Content Connections Programs Advanced Temporary Internet Files and History Settings xs Temporary Internet Files Home page Internet Explorer stores copies of webpages images and media Aa To create home page tabs type each address on its own line Er fanien ter a http www google fr X Every time I start Internet Explorer Automatically Use current Use default Use blank gt Ne Never Bane ery Disk space to use 8 1024MB 250 Th Delete temporary files gy cookies saved passwords Recommended 50 250MB and web form informa Current location v Delete browsing history on exit C Users gO a a a Temporary Inte Fie Search _Move folder View objects Viewfles pP Change search defaults Tabs E ify ho da should the li fmi how webpages are displayed in jai aide eeri E m Days to keep pages in history 2 Appearance B a nines A lt
52. n If you entered incorrect information and can t update the definition just create a new definition with a more recent startdate The definition in progress is the more recent one excepted if you are working in the past 3 1 8 Remove a machine from the floor e Double click the active green machine definition e Set the status to sold or destroyed or maintenance e Click create new definition see below 3 1 9 Print the floor e Navigate to Reports gt Atronic gt Floor e Display and export the current floor or the floor at a given date 3 2 Setting up meters cash transactions formulas 3 2 1 General considerations e Meters cash transactions and formulas are at setup at group level i e they are shared by all casinos e The meters are used for the performance analysis of the floor and for the reconciliation with the cash movements 3 2 2 Meters e Navigate to Machines gt Meters CashMvts Formula gt Meters e A standard set of meters is loaded per default Add the one you miss disable the ones you don t need e System2go does not make any difference between hard and soft meters SPIELO International 2012 SPIEL CI International e Contact Spielo if some meters are not reported by one or more machines in the same way than the others e g different unit cents vs credits or different content Attention even if there is some flexibility arimeter special meter uni
53. n the reading details as shown below SPIELO International 2012 SPIEL CI International Machine y Tmstp r Bils w Ticket In wv Coins Games Y sTotalin w Total Out 77 JPM Y J 03 12 2071 07 00 00 12658 256 e97 9568 56897 45789 0 FF 2 12 2011 06 00 00 0 0 0 0 0 0 0 T 02 12 2011 07 00 00 685080 24524 91563 935914 20eg 2301630 5632 Machine 777 Datetime 03 12 2011 07 00 00 Ti INCR Tmstp 672422 02 12 2011 08 00 00 24668 02 12 2011 08 00 00 85666 02 12 2011 08 00 00 926346 02712 2011 08 00 00 2526752 02 12 2011 08 00 00 2255841 02 12 2011 08 00 00 9632 02 12 2011 08 00 00 e Move the cursor on each meter value click and enter to trigger the update of the increments Machine 777 Datetime 03 12 2011 07 00 00 Meter T INCR Tmstp Bills 02 12 2011 08 00 00 Ticket In 02 12 2011 08 00 00 Coins 02 12 2011 08 00 00 Games 02 12 2011 08 00 00 Total In 02 12 2011 08 00 00 Total Out 02 12 2011 08 00 00 JPM 02 12 2011 08 00 00 See Dee e Click Save e Now it should look like this Meters Machine 7 Tmstp 7 Bils v TicketIn v7 Coins 7 Games 7 Totaln v Total Out 7 JPM 777 03 12 2011 07 00 00 12658 256 5897 9568 56897 45789 0 777 02 12 2011 08 00 00 0 0 0 0 0 0 0 777 02 12 2011 07 00 00 685080 24924 91563 935914 2583649 2301630 9632 Increments SPIELO International 2012 SPIEL CI International Machine 7 Tmsip F Bills Ticket In WF
54. nal 2012 SPIEL CSI International o Register players visits o Check if player is authorized to enter the casino according to casino and gaming board barring database and regulation minimum age 4 1 Create Edit a player profile Navigate to marketing reception gt Players Check in Date of Birth Last Name Check it Clear Player card number ID Document or ID Number Add a new player Gaming Authority Barring Control No Data To Display Q Q No Data To Display Click add a new player to create a new player s profile or search and select a player to edit an existing profile Back to main registration page New Player Profile Comment Register visit or Casino barred Mandatory fields are in bold Document ID Document Type ID Card x O Co f eae Mata x Pd Level Standard x Place of Issuance Male Female Address Line 1 Address Line 2 Player card Country Malta z oO Nationality Malta x 2 Dual Nationality Date of Issuance Create new player Adobe Flash Player Settings Camera and Mi ophone Access 1228 system2go spiclo com is requesting access to your camera and microphone If you click Allow you may be recorded Current photo The fields in bold are mandatory Co
55. nnnnnnnnsnsnsnsnsnenenenenenennnnnnnenenenenene 31 3 10 1 Set ng Up 3 Tepora r EAE 31 3 10 2 Grouping sorting and excel export sssssssssssssnrnrnnnnnnnnnrnrnrnrnenrnenee 33 3 10 33 Report examples esisiini NEA EA E A AE 34 3 11 Online alarms and messagesS sssssssnsnsnsnsnsnsnnnrrenenrnrrnnnnnnenenrnrnnnnnnnenenennne 34 Bi ils MMO dUCHUON srrisisrinscrikaniidnen nea ae aakuin 34 SAEZ A V ra E a sansa 35 ILES SUAS sa E E E 35 3 11 4 Messages in real tie ccsccseescsessecneeeceecnecesaesnecnsaeseeneansessneanseeanees 36 3 11 5 Messages history csaccisrssdtaicrassceiennscesianasdecrenssatescrnsdiavernsdiererssiiecesvaress 36 3 11 6 Default Message Details n nensnsnnenunsnsnnrrnnsnrnnnrnrenenrnrnrsnenrnrnrenenennne 37 4 Marketing Reception 37 4 1 Create Edit a player profile ccccsccsccsecseceeeeeeeeeseeeeeseceeceeeeeeeeeneeeeseseesneeeeeaes 38 4 2 Printing out ANd exporting PIAVENS ccecceeeeceeeeeeeeeeeeeeeaeeeeeeeaeeaeseeaeeeeesaeeseees 40 4 3 Entrance control and visit registration cccccceeeeeeeeeeeeeeeeeeseeaeeeeeeeaeeeeeeeeseegs 40 A Ol Player SON CIM psacacn cotactin toennuveuneoeadennes ence anaat sue vi uisenciaenses nea EA 41 FP eZ EE E E 42 P99 BA N eae E A 43 ge ar a ME SAGO e E E ae 43 4 4 Online Player Tracking cccssesscsecsesnececsecnecncaecnscneansesoneesessuecesarsneensesensensanses 44 Ah Ar O pe eA E EEEE E EEEE EEEE EE EE E E 44 FZ SOC IONS endossa A ete een anne
56. nnnnnnnnunnennnnnsnunnnnnnnnnnnnnennnnnnnunnnnnnnnn 9 SNO a MACE ea E cerns 10 3 1 6 Create a ClO siiiwetenieccsintnssmeseinsanetsancinetsbessniibenineintasasninentensinmnsvans 11 3 1 7 Changing a machine configuration moving a machine s ssssssessssssrsess 13 3 1 8 Remove a machine from the flOOF cccccscseeseeeeeeeseeeeeeeseeeeseeseeseeeeseees 13 LF Ae HOON iaia maeteehstreutetenbtiuceoee ten atmmeiones 13 3 2 Setting up meters cash transactions fOrMUIAS ccecseceeseeseeeeseeseeeeeeesenseeeees 13 3 2 1 General considerations ccceceecececeeeeesecseeeeeeeesseeeseeeeserseeeteeesetensenenass 13 e CUES E T 13 3 2 3 Cash MOVEMENE irisara i s TAT N 14 SLA FONI E a E 15 3 29 ONET SENGS ariaa a aai 16 Io Me Aud ee cece ers r EE E 16 3 3 1 Meters in a nutshell sssesessssnnnnnnnnunnnnnnnnununnnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnne 16 3 3 2 Verify online readingS ssssssssesssernrrersrsrrrrnrsrenrnrnrenerrnrnrsrenenrnrsnenenene 17 FET OS a E 17 BOA MaM O ea ET 18 3 3 5 View edit meters and INCFEMENKS cccceceeeeeeeeveveveeceeeeeeeuevavavevseenenennes 18 3 3 6 Modify add delete Meters csccscsecsecseeeeeeeseeseeeeeeeseeeueeeseeeseeseeeeeas 19 3 3 7 Print and export meters ssssssssssssssssnsnsnsnsnnnsnsnsnsnsnenenenenenenenenenenenenne 19 3 4 RAM clear wrap jumps illegibility 0 cece eee e eee eeeeeeeseeeeeeeaeeaeseeaeeaeeeeaenaees 19 FELDO DON ran E a eee 19 FE Ol Pe CHOW aani E 20 3 4
57. ntity CASHABLE_OUT_QTY Meter Cash Issued Quantity PROMO_OUT Meter Promo Issued Amount PROMO_IN Meter Promo Redeemed Amount CASHABLE_IN Meter Cash Redeemed Amount CASHABLE OUT Meter Cash Issued Amount TICKET_OUT Ticket OUT e When the configuration is incorrect the application throws a warning A correct configuration leads to the following screen SPIELO International 2012 SPIEL International Casino 1 Ticket config OK File to impot Import on Gaming Day With Clearance The system will link the tickets to the meters using the bill clearance lf there was no bill counting the latest clearance on that gaming day will used Existing integrated tickets will be overwritten Check No Data To Display e Browse the file you have previously exported with the qponcashmanager application and select the gaming day Click check the program will check that the file contains tickets for the selected gaming day If so proceed with the import e Navigate to Reports gt Spielo gt Tickets and Reports gt Spielo gt Clearance for tickets reporting 3 10 Report builder e The report builder lets you build and manage you own controlling and financial reports and export them to excel e Navigate to Reports gt Report builder 3 10 1 Setting up a report Reports Builder Settings 7 CashMvt 14 achine lri CashMvt MeterINCR Formula Date 13 ory Formula 7 Machinelnto 27 MeterINCR 7 E Cat
58. ocked SPIELO 416 777 05 12 2011 13 56 40 1031 Slot machine locked SPIELO 416 777 05 12 2011 13 47 58 1092 Remote Payin of 8 5 ended with result OK SPIELO 416 777 05 12 2011 13 47 35 4815 Ticket 4200c200K200x 8784 issued Amount 13 0 SPIELO 416 777 05 12 2011 13 47 21 4815 Ticket 420002000200x 9320 issued Amount 174 6 SPIELO 416 777 05 12 2011 13 47 00 107 Slot door closed SPIELO 416 777 05 12 2011 13 46 50 106 Slot door open SPIELO 416 777 05 12 2011 13 10 30 1030 Slot machine unlocked SPIELO 416 777 05 12 2011 13 10 23 1031 Slot machine locked SPIELO 416 777 05 12 2011 12 11 15 1092 Remote Payin of 8 0 ended with result OK SPIELO 416 777 05 12 2011 12 10 59 1030 Slot machine unlocked SPIELO 416 777 05 12 2011 12 10 54 107 Slot door closed SPIELO 416 777 05 12 2011 12 10 42 106 AMA 2446 AP 4m MNA AAA An 3 11 5 Messages history e Navigate to Online gt messages history an Slot door open mia t SPIELO International 2012 SPIEL CI International Save to Excel Click the filter icons in the header of each column to filter per casino machine date exception ia Y w Ti w Y SPIELO 416 777 ate one 115 o SM power OFF SPIELO 416 Fi ries 1030 0 Slot machine unlocked SPIELO 416 777 al zog 1103 50 0 Mystery hit Amount 50 0 SPIELO 416 777 rl aeai 1031 o Slot machine locked SPIEL 416 FT eede 1030 D Slot machine unlocked SPIELO 416 777 i er eg 1031 o Slot machine locked SPIELO 41
59. on e To group by a column drag and drop it over the header Report Machine y Bill Count amp s7 Bills amp oF Bill Dif 7 E GamingDay 07 10 2011 1 E GamingDay 13 09 2011 1 E GamingDay 18 09 2011 3 ooo 10 00 10 00 J89 10 00 10 00 ti 17 00 5 00 12 00 37 00 5 00 32 00 E GamingDay 19 09 2011 1 E GamingDay 20 09 2011 1 ai r re St AL APA oP e To filter a column click this symbol Report Drag a column header here to group by that column Machine 7 GamingDay Count Bills 7 Bill Dif 7 T77 13 09 2011 123 00 123 00 T77 18 09 2011 17 00 5 00 12 00 789 18 09 2017 10 00 10 00 888 18 09 2017 10 00 10 00 T77 19 09 2011 3 00 20 00 17 00 T77 20 09 2017 3 00 20 00 11 00 T77 22 09 2017 26 00 4 00 22 00 TT 31 10 2011 10 00 10 00 08 00 26 00 150 00 e To get back to the report settings click the symbol e When exporting to excel or pdf the layout of the report is kept SPIELO International 2012 SPIEL International J Hiii Insert Fage Layout Formulas Data Review View Team sul Microsoft Sans 85 a y e Eanan G 53 Copy n See ee lt 9 Format Painter si L U IE Aam E iE ae saci a a z Clipboard i Font a Alignment p Al Copy Ctr E 07 10 2011 1 Ba m a CoD ie GamingDay 07 10 2011 1 5 GamingDay 13 09 2011 1 9 GamingDay 18 09 2
60. on the marketing reception universe and lets you drag and drop a wide range of player info player activity at the machines and visits e It lets you group these data per casino per player per level per day week month year it also lets you compare a month with the same month of the previous years e Results can be exported to various format excel pdf csv 5 Local applications e System2go philosophy is to host locally in each casino the modules which are mandatory to operate the machines in order to have a low dependency on the network and reduce the infrastructure costs e Therefore the jackpot JCT display evolution DEVO ticket QPON and card cashless applications are installed locally e These applications are standalone products and have their own documentations e Please contact Spielo if you miss one of these documentations Some of them might exist in your native language German Spanish and French See below for details 5 1 JCT jackpot progressive and mystery e Set up progressive and mystery jackpots e Documentation reference 09 621ENG JCT User Manual 5 2 Display Evolution e Build progressive and mystery jackpots attractive animations on Multimedia displays e Documentation reference 09 435ENG DisplayEvolution Configuration Manual SPIELO International 2012 SPIEL CI International 5 3 Qpon cash manager tickets e Qpon cash is Spielo s Ticket in ticket
61. ou will find these templates files in the Specifics folder of the System2go website In all cases you can ask us to send them to you The templates are HTML files and can be fully customized by you Just respect the HTML syntax and the keywords into brackets SLIPNUMBER TRTMSTP PRTMSTP CASINO MACHINE BASE TRANSACTIONTYPE AMOUNT CREDIT USER e You cannot delete a type of cash transaction if there are already transactions of this type in the system In such a case just disable it 3 2 4 Formulas e Navigate to Machines gt Meters CashMvts Formula gt Formulas e Formulas are used by the report builder e Operands may be meters cash movements and constants e Attention in the formula text box use the description text of the meter or of the cash mvt into brackets and e Example create a formula to calculate the difference between the billbox clearance actual physical count and the increments of the bills meter SPIELO International 2012 SPIEL CI International The description of the bill meter is Bills and must therefore be referred as Bills in the Set up Meters Online Code Description BI formula The description of the bill cash mvt is Bill Count and must therefore be referred as Bill Count in the formula Set up Cash Movements Online Code BIC The formula which calculates the difference between the meter variation and the bills hard count
62. out solution based on SAS system validation e Qpon cash manager is an application to issue and redeem cashable and promotional tickets e Documentation reference 1010 001ENG qpon cash Manager User Manual e Documentation to set the barcode reader available qpon cash installation manual e Attention System2go ticketing has some specifics aspects which are not in this manual We have chosen to provide to our Systems2go customer the standard qponcash manual in order to avoid to maintain a specific document which might be out of date e Please find below some of the points specifics to System2go o Authentication based on windows o Authorizations based on the windows groups Members of Group QPon Settings Managers have access to tab Settings Members of Group QPon Reports Viewers have access to tab Reporting Members of Group QPon Cashdesk Operators have access to tab Operations Members of Group QPon Maintenance Managers have access to tab Maintenance o Integration chapter do not apply to System2go o Others differences may exist because of Galaxis compatibility e g integration see above in this manual licensing ticket state management part of the operation tab in System2go 5 4 Card cashless e Server based cashless e Documentation reference 09 422ENG Cash Wallet User Manual e User manual Card cashless station 5 5 Crystal Web and crystal Net e Much docu
63. rd is inserted or when a card attached to a casino barred player is inserted or if no visit has been registered for the inserted card The following parameters are related to the player tracking point s policy and are detailed in the chapter on player club see below e Set the field Egm point multiplier with the number of points given against one euro played at the machine Please contact Spielo if your currency is not euro e Check the Cash back box to authorize the redemption of points Example if coef 2 then 10 points will be redeemed as 5 Euros e Check the points to credits box to authorize the conversion of points into promo credits and to transfer of these promo credits to the machine Example if coef 2 then 10 points will be transferred as 5 Euros of promo credits to the machine e Check the table drop to points box to give points for the drop at tables Example if coef 2 then a 10 euros drop will be rewarded with 5 points e Each point s transaction generates a voucher The voucher is based on a HTML template that you can customize layout content Edit the file VoucherTemplate htm and customize it see chapter on player club SPIELO International 2012 SPIEL CI International e When you have enabled an option you can manage which user can or cannot use it through the user management option See below 1 4 Casinos sites arcades shops slot halls e Navigate to home gt
64. registered guests can participate to the raffle e When a player registers VISIT IN in a site and if a raffle for this site is active and if the player did not already reach the max number of ticket per day per player then a participation ticket is printed e A participation ticket can also be printed from the player profile when the raffle is active Button Raffle under the same conditions than above nts 1251 00 3ift Shop oints to Credits Drop Redemption Rafe e There are a maximum number of tickets per raffle per day and per player per day e Tickets are counted per player day and per raffle day e When the maximum number of tickets per day for a raffle has been issued it is not possible anymore for the current gaming day to print a ticket either automatically at visit in or manually from the player profile e When the maximum number of tickets per day for a player has been issued it is not possible anymore for the current gaming day to print a ticket for that player either automatically at visit in or manually from his profile e The ticket layout is the HTML file RaffleTicketTemplate htm and can be personalized for each organization The file is located in the specifics folder of the web site If you are hosted by Spielo ask Spielo for this file Respect the HTML syntax and the keywords into brackets SPIELO International 2012 SPIEL CI International The ticket has a tic
65. ria z 2 Points 1256 00 Date of Birth 24 07 1975 Zip Code 8071 SERA Gift Shop Points deduction Remedial Email Country Austria x oO Date of Issuance 01 01 1900 l Points to Credits Drop Redemption Contact Number Nationality Austria View er point transactions aT Eo 2i ma Occupation 7 Dual Nationality Malta x l View player cash transactions J e Only group and local administrators can set revoke casino barring flag 4 3 4 Messages e You can write a message in the comment area SPIELO International 2012 SPIEL CI International Comment call Supervisor e When a player has a message attached to his profile it is not possible to register a visit from the search result panel o In the search result the visit IN and OUT button are hidden and there is a warning sign on the guest details o This is to force the receptionist to open the profile and read the message Then the receptionist can register the visit or perform any other actions from the player club Register visit 5 or HE View visits View sessions Casino barred Mandatory fields are in bold Level Standard z Player card 618406 Points 1256 00 Gift Shop Points deduction Remedial Gender Male Female 898754M Name BULLIC Emanuel Document ID Document Type ID Card z O Country of once i Austria z 2 Place of Issuance
66. rite it If it is a new report enter its name in the textbox and click save The new report will be added in the list of reports in the left panel o To delete reports or to rename a report or move it to another category navigate to Reports gt Spielo gt Reports e In yellow Machine filter all machines o System2go lets you attach machines to a report The report will be calculated for these machines only o To attach machines to a report navigate to Reports gt Spielo gt Reports then select a report and click attach machines o Per default there are no machine attached to report and the filrter shows all machines as above e In light blue o Restrict the results to a particular casino or machine SPIELO International 2012 SPIEL CI International do not show Q values e In orange f if checked null values will be ignored and will not belong to the output When checked this improves performances Attention if you want to see for example null bill counting you must uncheck it Otherwise you will not be able to distinguish non counted machine from machines counted but with zero bills counted From 01 01 2012 To 09 01 2012 w e In purple 3 10 2 Grouping sorting and excel export e This applies to the report builder and to many other grids of System2go which is self explanatory e To sorta column click the column The symbols and indicate the sort directi
67. rms and messages are sent to System2go in real time o Door open close SPIELO International 2012 SPIEL CI International o Handpay jackpot Payment Jackpot reset see chapter about handpay and Jackpot o Ticket and bills accepted and tickets printed at machines o Bills stacker removed generate a meter collection at the date time of the removal e System2go empowers the user to setup which messages will be stored and how long time they will stay in the database before removal and file archiving 3 11 2 Archiving e Per default any kind of the default messages is stored and kept 100 days in the database The default messages are described below e The settings option see below lets you set up how many days you would like to keep each kind of message inside the database before removal and archiving to a CSV file e It is very important to limit the number of messages in the database to the minimum in order to keep high performances and prevent from full disk e Example if you don t need to consult the messages machine power on more than one day in the past but legally you must retain it 5 years we advise to set its retention days to 1 In the event the gaming authorities requests this information you will be able to find it from the csv archives files e If you are not hosted at Spielo you must schedule a daily execution of the s2go archiving job The name of the archiving program is
68. s2goDelMsg exe You must configure with your own settings the file s2goDelMsg exe config ConnectionString and ArchiveFileLocation Feel free to ask Spielo for further help on configuring the archiving job 3 11 3 Settings e Per default the message name is its floorserver s exception number which is not meaningful This option lets you set your own user s friendly name to each kind of message e Navigate to Machines gt Meter CashMvt Formula gt Online message e The first time the screen will look as below Associate short meaningfull message names to Floorserver exception numbers Set up Online messages EXC Name Keepdays Subscribed To _New Message Find new messages e Click Find new messages the program will parse the message history and display each distinct message code kind Associate short meaninofull message names to Floorserver exception numbers Set up Online messages EXC Name Keendays Subscribed To 1020 1020 30 1021 1021 30 1030 1030 30 1031 1031 30 e Click the row selector of one row SPIELO International 2012 SPIEL CI International Credit Cancel E EXC 1100 Floorserver exception number Name OCG E Short name Example Credit cancel Amount 197 75 O E kind of messages wil stay in the database Enable Uncheck the box f you don t want to receme and store this message EXC do not change this value Name short meaning full name Will be used for message
69. selection Example last message of this kind in the message history This is to help you understand what this EXC number 1100 in this case is about Retention days number of days before removal from database and export to a csv file See above paragraph about Archiving Enable check this box if you want to store this kind of message When unchecked the message is ignored and never written to the database e Each time you see in the selection list a message exception number you have to go this option and click Find new messages and set a friendly name to this number 3 11 4 Messages in real time e Navigate to Online gt messages real time Settings Payments only E Max fines 20 Auto Refresh every 600 seconds Casino Selected Al List auto refreshed at 22 14 26 Drag a column header here to group by that column 06 12 2011 o0 Y Casino 7 Machine 7 Tmstp Y EXC v7 Message Y Amount 7 SPIELO 416 777 05 12 2011 15 14 34 1030 Slot machine unlocked SPIELO 416 777 05 12 2011 15 08 47 1031 Slot machine locked SPIELO 416 777 05 12 2011 14 01 23 1110 JP reset Amount paid 30 15 SPIELO 416 777 05 12 2011 14 01 03 JCKPAID Jackpot paid 30 15 SPIELO 416 777 05 12 2011 14 00 44 1101 SM non progressive JP Amount 30 15 SPIELO 416 777 05 12 2011 14 00 07 4806 Ticket 045856675888609320 inserted Amount 174 6 SPIELO 416 777 05 12 2011 13 57 27 1030 Slot machine unl
70. t System2go cannot workaround all machines issues and we invite you to contact the machines manufacturers in order to setup update your machine in order to have all machines reporting the same and homogeneous meters set Total In Code online TI Name Credit Wagered Rank Enable Monetary e When you want the meter to be automatically read from the machine through the SAS and the MDC the code must be the same than the online code of the meter reported by Spielo online system e The name is the description of the meter as it will appear in the different pages and reports Feel free to change it e The rank defines the ordering of the meters in the enter meter page e If enable box is unchecked then the meter will not be read by the online collections and will not be visible in the meter masks e Uncheck monetary if the meter is a quantity and cannot be converted to an amount in currency e g number of games bill level of bill 5 etc 3 2 3 Cash Movement e Navigate to Machines gt Meters CashMvts Formula gt Cash Movements e A standard set of cash movements is loaded per default Add the one you miss disable the ones you don t need e Acash movement represents an exchange of cash between the machine and the cage e The most common cash movements are the hand payments machine cannot pay the player and bill clearance These 2 operations are detailed in specific chapters
71. t e g Slant Top Upright Round Top o Select an existing cabinet in the drop down list o If it does not exist click new o If you want to edit an existing cabinet e g correct its spelling or delete it navigate to Machines gt Floor settings gt Cabinets e Model Select an existing Model in the drop down list If it does not exist click new o If you want to edit an existing model e g correct its spelling or delete it navigate to Machines gt Floor settings gt Models e Machine Number o The machine number is the number that the casino staff uses to designate the machine during operations o It is Numeric and it must be the same number than the SMDBID configured in the MDC Spielo online o Several machines can have the same machine number but they cannot be in the same casino o A machine number is unique in a casino e g you cannot have 2 x machines n 100 in casino A e Serial Number o Unique alpha numerical serial number e At this stage you have the choice to click one of the 2 buttons Create new Machine Create new Machine and Defintion e Usually you will click create a new machine and definition and the page for machine s definition will pop up See next paragraph then e However if you click New machine the process will stop here e g the fixed features of the machine will be created Machine Manufacturer Cabinet F Model SerialNumber F 100 ATRONIC Slant
72. t to reset e g Smith Click reset password gt the password is reset New password is nopwd Sign in with Smith and change the password see below 2 6 Change password Log in with your account click the password hyperlink at top right corner of the screen Password Logout IROOM Enter current and new password Changing Password for Emmanuel BULLICH Old Password New Password ssssss s Confirm Password sses Log out Log in with new password SPIELO International 2012 SPIEL CI International 2 User history e Navigate to Reports gt Spielo gt Audit trail e The following actions are stored in the database o Login o Logout Attention session ends automatically after 3 hours default This automatically logout cannot be stored Create Update Delete user Create Update Delete general settings home gt Organization Create Update Delete meters cash transactions jackpots clearances System2go searches in the government barring system Estonia e For each action the timestamp IP address user action type and action s details are stored e An action s detail usually contains the values before and the values after the changes O O O 0 3 Slots operations 3 1 New machine s on the floor 3 1 1 Put a machine on the floor e There are 3 steps to put a machine on the floor 1 Create the machine 2 Create the definition at the date time of its beginning of acti
73. ts reflecting the reality e Reminder each time a meter value is written to the database the system calculates the corresponding increments as the difference to the previous meter value and writes the calculated increments to the database These increments are used in the reporting and they must be corrected in order to have consistent values in the reports e However negative increments are ignored by the report builder 3 4 3 Example 1 Ram clear when casino is closed e Let s consider the following situation discovered by the audit meter option seen above Machine v MeterCode TY TMI F Tw creditsIM1 7 Credis INCR F Calculated Incr gt Dif 7 tif Bl 02 12 2011 07 00 00 03 12 2011 07 00 00 685080 12658 47242 47247 0 aft CTE 02 12 2011 07 00 00 03712 2011 07 00 00 91563 5897 85666 20666 0 vf GM 02 12 2011 07 00 00 03 12 2071 07 00 00 935914 9565 976346 976346 0 fi JPM 02 12 2011 07 00 00 03 12 2011 07 00 00 9632 0 9632 9632 0 TIF TI 02 12 2011 0700 00 03 12 2011 07 00 00 2563649 56897 2526792 2526792 0 fii TICKET_IN 02 12 2011 07 00 00 03 12 2011 07 00 00 24924 256 24668 24668 0 vf TO 02 12 2011 07 00 00 03 12 2011 07 00 00 2301630 45789 2255641 22551 0 The casino has a meters reading every morning at 7 am At 8 am on the 02 12 2011 the casino did modifications on machine 777 and had to ram clear the machine e This results in the above situation AS you can see it above between 02 12 2011
74. untries o They are 3 countries in a player profile country of the address of the nationality and of issuance of the document o When the country of the address is changed the countries of the nationality and of the document change as well o To adda country click to edit change delete a country click A Country Austria o The Rank is the position of the country in the dropdown list Set the lowest rank to your domestic country as it is the country you will use the most then set the rank of foreign countries according to their popularity in your casino Picture o To capture the photo of the player you need a webcam and to authorize Flash SPIELO International 2012 SPIEL CI International o To authorize your webcam right click the webcam area Zoom In Zoom Out Adobe Flash Player Settings Show All Camera and Microphone Access Q system2go atronic com is requesting Quality to your camera and microphone If you cick Allow you may be recorded Print 2 Global Settings About Adobe Flash Player o Click Settings Adobe Flash Player Settings Privacy 7 Allow localhost to access your camera and microphone Hanem me 4 o You should see the image eo o Note if you still can t see it maybe the webcam is already displayed in another window or application Close all windows applications using the webcam o Click Capture to take a picture e Player Card if you
75. use the card referred to a profile which already has the player info The page at system2go atronic com says is Only the card number will be used for the search Swipe the card or enter its number manually See below about player cards e If the card fields is empty then the other fields will be used for the search using a AND operator between them and a CONTAINS operator for the Name and the document ID These 2 fields are case insensitive The Name search implements the soundex algorithm of Microsoft MSSQL to find players having name which sounds like based on the English pronunciation e Example let s take the following player Name BULLICH FName Emanuel DOB 24 07 1975 ID 8987M Card 616406 e The following searches will find this player in System2go database Date of Birth 24 07 1975 Player card number Last Name bui ID Document or ID Number ess Check it Clear Date of Birth Player card number Last Name bull ID Document or ID Number Date of Birth Player card number OoOo e Last Name buiche ID Document or ID Number e Attention governments external barring systems have a specific search logic and mandatory criteria See below e The search is performed on System2go database and optionally on an external source of data like a national barring system See below about external barring systems e The result screen is divided in 2 areas o T
76. vity 3 Create its initial meters at the date time of its beginning of activity e Each of these steps is described below 3 1 2 Machine VS definition e A machine is made of fixed features and changing features machine definitions e Example an Atronic machine cannot be transformed into an IGT machine gt the manufacturer is a fixed feature of the machine Contrariwise the game theme or the pay table or the location casino can be changed gt they are changing features e The changing features are described in the definitions Each time a feature changes you must create a new definition starting at the date time when new configuration is active e One machine will have several definitions which describe its various configurations over time e When a machine changes theme location NEVER update the definition but create a new one 3 1 3 Floor e Navigate to Machines gt Definitions e The system will show the machines which are not in a casino Double click on a machine to modify it or to put it on a casino floor e To see the machines in a casino select the casino in the drop down list SPIELO International 2012 SPIEL CI _ International e The floor history of the SF ECIRA casino is ca StartDate 7 EndDate 7 Saue 7 me ne E 14 10 2011 07 00 00 15 10 2011 06 59 55 18 05 2011 08 00 00 18 05 2011 08 59 59 Active Blue Suite 18 05 2011 07
77. z 8010 Passi nek naintisate ra r 03 10 2011 zarina 0 anna ID nt ins innn U epee n ann o Navigate to marketing reception gt reports gt Players classic and use the search criteria to select the players dates casinos Max lines 20 Drag a column header here to group by that column Gender Name vy FName v BirthDate V Leve 7 PointsBalance 37 Nationality yy LastUpdate vv Email 7 ContactNumbers Occupation yy Bared 77 Msg Y DocNb v7 DocType v Documentiss M Mustemann Max 01 01 1980 0 00 Austria 03 10 2011 10 15 13 4645357 ID Card 01 01 1900 M Mad Mustemann 01 01 1980 0 00 Austria 03 10 2011 09 59 44 sd53459865 ID Card 01 01 1900 M Mustemann Max 01 01 1980 0 00 Austria 03 10 2011 09 28 00 52543656 ID Card 01 01 1900 M Mustermann Max 01 01 1980 0 00 Austria 03 10 2011 09 25 45 sidbfusbd ID Card 01 01 1900 M Mustemann Max 01 01 1980 0 00 Austria 03 10 2011 09 25 26 sjdbfusbd ID Card 01 01 1900 o Navigate to marketing reception gt reports gt report builder and build a report like this one i e containing player s info columns only M Reports Builder Settings a Select report s columns chck a cell Report s Preview double click a column to remove it Description Y7 Name FName BirthDate AddressLine1 AddressCity AddressZipCode AddressCountry Category Activity_at_Machine 2 Playerinfo Playerinfo Playerinfo Playerinfo Playerlnfo Playerinfo Playerinfo

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