User`s Guide - Kernel Data Recovery
Contents
1. 8 Giek the Next button to continue Healy ttt Fae nts aoenan he eon 4 ick the Instali button to continue Software il tar intaling the agent 5 Click the Finish bution The process of instaling the agent is complete Kernel Completing the Employee Desktop Eins Deskto Live Viewer Agent Setup Wizard ethos rida tapered e vever Baon ver agate ee a tear aan Activate Agent Employee Desktop Live Viewer provides two EXE files for Agent hat run in Task Manager of he tarpet computer services exe and avchostexe Bath the EXE s should be In running state onthe target computer or suocesstul monitoring To activate Agent 1 Double click My Computer icon rom the desktop 2 Select the dive where Windows operating system is installed here we wil select the drive C 2 Double click the C drive and select the Windows folder Double c ck the selected folder to view the folder content 4 Select and double click the System32 folder to view its contents 5 Find the folders 2X_Ag and ZX Wh 6 Select and double click the ZX_Ag folder to view the tolder contents H wal contain two tems KereiSettings folder and services exe 7 Select and doutle cick services exe The Agent wil get activated on the target computer 8 Simiariy he svchost exe can be activated rom the 2X_Wh folder Section 3 Antivirus Configuration Installation Guide Introduction The agent of Employee Desktop Live Viewer n2. c Coe 3 Accept the License Agreement by selecting I accept the agreement and cick Next bution to continue cee terns wie Senp tapane enh ntee Bg Tose ami Lanes 4 Select the Shortcut icons Create a desktop icon or Create a Quick Launch icon and cick Next bution to continue Healy ttt Teh rd ibn teary asore ona ick lisa teeta eh Schouten Sheen asses 5 ick the Instali button to start the process of instaling the Viewer Setup Em ie E Payan te peje Deeg Lue nny ene Alter successtuly instaling the setup the Setup wizard wil display the follwing screen Completing the Employee Desktop Live Viewer Setup Wizard stp hon rides epee Veven o age teeny nebo 6 Select Launch Employee Desktop Live Viewer to launch the Viewer you want to launch the Viewer later en do not select thie non 7 ick Finish to complete the installation process The main window of Employee Desktop Live Viewer will get launched You need to start with Registration of Computers rom Network to start the process of monitoring Section 2 Installation of Agent Installation Guide Introduction The agent of Employee Desktop Live Viewer software is the medium between Server computer and Target computes Irat are selected for the monitoring of Ieir activites The agent transfers required iniormaton fo the Viewer which then displays those ates an is seen Employee Desk
3. used interactive messages ilustrated through a set af Symbols which wil guide you ta the key miormatan ana setings EL Tame Desai Help Provides help ntrmaion related tothe acon ard recommends opin which can be pertormed ta avoid any Unpleasant situation Trfermaton Provides information about the results of a command 1t offers no ehoie tothe users Note Provides imporlant points which nead a be considered fort proper execution ot any acon warning informs tne user about a situation that may require a decision o ejo Minimum System Requirements Employee Desktop Live Viewer sofware requires minimum system requirements to run which are as alaws Operating System Windows7 Windows Windows Vista Windows XP 64 bt XP 32 bit Windows NT 2000 Windows 981 RAM 128 256 recommended Disk Space 100MB irae disk space Disk Space to Save the Recordings Both the Server and Client computers shouid have 500MB of re disk space fo save te Onine and Ofline Recordings It is recommended that administrators shouid use a spara hard disk of 50 GB to 0 GB to save he recordings perormad with Employee Dasktop Live Viewer Software utiizes more disk space to save the captured images Network Speed Network Cable and Network Speed should be in very good condition Employ Desktop Live Viewer gathers entire information through Network Forts it eds good configuration and working of
4. Exceptions list of Windows Firewal wince aa a Benna Set dere gare rt vege miesie bean bho Senara one me Poors Goat Tean area p Eir sra Pram chana Bitewrerat Dire Farer te eaten he Winks Fea apean Sit Atemativsly the Agent fles can be added to the Exceptions list through the Add Program buton To add the agant fos to exclusion ist 1 Inthe Windows Firewall window cick the Add Program button 2 Inthe Add a Program window cick the Browse button and select the folowing paths one by MWindows i System32Zx_Ag Services exe Windows System32 Zx WhiSvchost exe 8 Click OK to close the window To tum ott Windows firewall 1 Click the Start button ard then cick Control Panel 2 Inthe Control Panel window double click Windows Firewall 3 Inthe Windows Firewall window select the option Off not recommended and ick the OK button to siose the window The agent and agent fles have been successful unblocked and added to the Exclusions ist of the Window rewal For Windows Vista When Windows Firewal med ON Below mentioned are the staps to install agent where Windows firewall is kept ON To unblock the agent 1 Fun the Agent setup As you start the instalation Windows firewall wil alert you for his action 2 In User Account Control window click the Allow option to alow the instalation of agent setup Pagan names Ensloyeresoptiveitenersoup ane Pregre
5. It also appears when the network connection is slaw and the Viewer is unable 1o receive Signals rom the Agent Le Connecting The Green color signifies that the Viewer is connected wit the Agent ot the target computer ie Connected Problem Afer instaling the Agent isit necessary to register the computers wih the Viewer Solution Registration of computers that have to be moritored is an important stap ta initiate the monitoring with Employes Desktop Live Viewer Flowing are the steps to get started vith Employee Desktop Live Viewer 1 Install Viewer 2 Register Computers in Viewer 3 Install Agent Remotely or Manuaty 4 Add Computers to Viewer oniy the registered ones Alter folowing these staps you can start the monitoring of Network computer s wih Employee Desktop Live Viewer Appendix B Uninstalling Un Install the Viewer Viewer of Employee Desktop Live Viewer ean be uninstalled in two ways from the computer system 1 From Windows Start menu 2 From Control Pane To uninstall trom the Windows start menu 1 Gl the Start button and then point to AII Programs Point to Employee Desktop Live Viewer and then cick Uninstall Employee Desktop Live Viewer 2 Software wil pertorm the Agent check on all the computers and wal display the folowing sformation bax Deetroaori cr ick Skip to stop the Agent check process 3 Awaming message wil be displayed on the screen Employee Desktop Live Viewer wil
6. click the Agent le of the Employee Desktop Live Viewer software without adding itto the exclusion ist af the Norton Antivirus you see the following message Oem om vente After gating this message you must tel the Norton Antivirus that the Employee Desktop Live Viewer Software is not a harmful program And for this you need to add the Agent Installation folders tothe exclusion St of the Norton Antivirus program To add the Agent Installation folders to the exclusion list ot the Norton Antivins program execute the following steps 1 Start the Norton Antivius software The main sereen of the Norton Antivirus appears as shown blow 2 ick Settings in the Computer section The Settings window opens up as shown below Installation Guide 2 Click Configure beside Sean Exclusions in the Exclusions section The Scan Exclusions dialog box appears where you need to add the Agent instalation folder The dialog box comprises wo sections Sean Exclusions and Real Time Protection Exclusions 4 You need to add the Agent installation foidar to both sections To do this ick the Add bution one by one in bath sections and browse to the following locations CWindonsisystem 322x Ag c Windowsisystem 322 Wh Note Drive Ister in the above path shall be changed with the drive letter where Windows operating system in installed For example i the Windows is installed in D drive then the path wil be DiWindows
7. conti Your acion to urinstall the software without uninstaling agents fram network Cick Yas to ontinu and cick NO F you first want to remove agents rom ha network computers Dm rossse ene ust testre eee 44 It you click Yes bution a warning message wil be displayed This message wars you that you have scheduled or created any recording Onine or fine wil get deleted wih s complete Mormaton 5 Clk Yes it you are sure for the action and a warming message wil be displayed This message informs you that information about the locked and unlocked folders for Ottine ecorings wil aso get removed 6 Clck Yes to finish the un installation process Installation Guide The success message Employee Desktop Live Viewer uninstalled successfully wal be displayad To uninstall ram control panel 1 ick the Start button and then point to Control Panel and then select and double click the Add or Remove Programs icon 2 Select Employee Desktop Live Viewer rom the generated lst ot programs installed on the computer and cick he Remove button 3 Repeat the steps 2 to 6 from uninstal from Windows stat meni ard complete the un instalation process ot the Viewer Al the registered computer get unregistered removed trom the Viewer once the Viewer is uninstalled You are required to register the computers again for continued monitoring Installation Guide Un Install the Agent The agent of Employee Deskt
8. displays a securiy risk waring message To add the Viewer setup fie in the Exception st of Symantec Endpoint Protection follow the staps mentioned below 1 Sect the detect fie form the Symantec Endpoint Protection Detection Results dialog box and cick Other Actions 2 Then click Exclude folowed by Close to exit the window Installation Guide By Emeran ramienne Tee Tae Ta E Terns CE ce omas orh co con 3 The Viewer fle gets added as an Exception Item under User defined Exceptions tab 4 Now click Add and one by one select Security Risk Exception SONAR Exception and Application Exception respectively lowed by File 5 Follow the same procedures as in case of Agent setup fes The viewer setup fles get included in all three Exception Type installation Guide 6 Finally Close the antivirus software window amp restart your computer After the computer restarts he Agent setup fle successfully connects to the Viewer Note All the above steps must be performed to connect Agent software to the Viewer successfully and tor uninterrupted connection in future AVG interet Security Mentioned below are the steps to install EDLV Agent setup files by adding them to the Allowed List of AVG Antivirus 1 Launch AVG Internet Security antivirus program cick on Tools and then select Advanced Settings option 2 Inthe Advanced AVG Settings dialog box expand Identity Protect
9. down ist box 6 Now select he instalation folder which contains the Agent setup fies NUWatch and NUAgert 7 Right click on NUWatch Select Move to group fom the list and then select Trusted 8 Clk OK 9 Repeat step 6 with NUAgent fle as well This way NuWaich and NUAgent programs gel added as trusted appications and are not blocked by Kaspersky treal stings Mot In case af Kaspersky antivius please turn atf protection betore instaling Agent fles to the computer whera itis instaled Otherwise it wil delete the Agent amp Viewer setup fles quickly fror their ocatons installation Guide VIPRE Antivirus Premium To add Agent flas in the Exclusion ist of VIPRE Antivirus Premium softwar the following steps are to be tollowec 1 Launch VIPRE Antivirus Premium program and click on the Firewall tab 2 Inthe frewal options select View Settings ink to enter the frewall setings G VIPRE mas waa a 3 The Settings diaiog box wil appear 4 Select Firewall tab rom the setings clog box 5 Under the Firewall section click on the Exceptions bution 6 Inthe Firewall Exceptions dialog box select Applications tab to see th exceptions ito trewall 7 Chack tor the existing entries of services exe and svchost exe applications a _ t the entry already exists select the entry and ick Edit installation Guide b Ithe entry does not exist ciek Add to search and add the applica
10. fa a The agent fies wil get added to the list Cick OK to close the window When Windows Firewall is turned OFF To tum ott Windows firewall Installation Guide 1 Click he Start button ard then cick Control Panel 2 Inthe Control Panel window double click Security and then select Windows Firewall 3 Inthe Windows Firewall window select the option Turn Windows Firewall on or ott irom the let panel 4 Windows wil ask your permission to change the Windows Firewall Settings Click Continue to provide the confirmation of your action 5 Inthe Windows Firewall Settings window select the General tab 8 Now select the Off not recommended option and cick the Apply and OK butions The agent and agent fles have been successluly unblocked and added othe Exclusions ist ofthe Windows rewal For Windows 7 When Windows Firewat med ON Below mentioned are the stops to install agent where Windows firewall is kept ON To unblock the agent Fun the Agent setup As you start the installation Windows firewall wil alert you for his acon 2 In User Account Control window cick the Yes bution to alow the instalation of agent setup Installation Guide Don t nan the program unless you know ween or youve wet gt cancel Alter this the agent setup wil g tne Agent fi fuetoning installed to the target computer system You need to include fo exceptions it ot ihe Windows rewal so Inat I WA p
11. ine Network If the Network requirements forthe software prove insufficient then the Sdminstratr can face the instances of deconrected mode and freeze sereen Section 1 Installation of Viewer Install Viewer of Employee Desktop Live Viewer This section covers the step to instal Viewer on the Server computer Wis as simple to install as you instal any other software setup on your computer Here you need to Inslal the Employee Desktop Live Viewer Software Selup onthe Server computer which wil be used to monitor target comput When you download Employee Desktop Live Viewer software setup fle fram our website it consists of twa evecutatle fle Employee DesktopLiveVieweAgentSetup exe and EmployeeDesktopLiveViewerSetup exe The EmployaeDesktopLveViewerSetup ox is installed on Server computer and EmployeeDesktopLveViewaAgeniSetup exe is installed on remote target computers Instal the Viewer of Employse Desktop Live Viewer 1 Double cick the EmployeeDesktopLiveViewerSetup exe icon 2 Setup Employes Desktop Live Viewer window wil appear Kernel Welcome to the Employee Diye Desktop Desktop Live Viewer Setup Dove Wizard ns trebecersip Ue vaner 18201 enue aanas aiestioortus o Cred toest Sep Cick the Next bution to continue with the instalation Leanne hareement k ex telie dour eres me teuras aceste erect te Spur ennah e nE rami sea E ASEN a Olea me armert Dream ser te seer
12. wil appear NZ sews tats ttt tare eins Do ures abt CeCe 5 ick Ves to continue wih the agent instalation and No to cancel When you click Yes software splays the Login window Seber he aussi a and ciek he aest turan Pee tc ae SANNE NII rE Wo gettin on ag crs f Login Remote Computer WORWE26 Pe owitinConiees Type the User name and password of target computer that has been selected for remote agent netataton and cick the OK Button Ite ogin dot sare corect then the software wil splay the success message for agent installation I software taces ctfeules in instaling the agent setup then the following message wil be displaye ee ect accra This message requires check of the folowing Login detals of he target compute I Network connectivity IH Wong of the target computer Closed Restarting The agent wil retaliation ccesstuly get installed to the remote target computer wit the remote method of agent Install Agent Manually Agent of Employee Desktop Live Viewer software can be installed to the target computers by copying the agent setup ie tothe system drive and instal the application by executing manualy 1 Copy the agent setup to a drive location an target computer 2 Double click the setup fle Setup installation screen will appear Kernel Welcome to the Employee tinlot ostie Desktop Live Viewer Agent Setup Wizard Sexdneaanse io ant 3
13. Employee Desktop Live Viewer Lets you monitor user activities on network Invisible monitoring of computer activities Surveillance camera for computers y Monitor many computers from one central application YY Create amp schedule online and offline recordings W Increase work efficiency and output lation Guide Copyright 2013 Lepide Software Private Limited All rights reserved Lapide Software Private Limited Kamel accompanied user manual and documentation are copyright of Lapide Software Private Limited wih all oghts reserved under the copyright laws Ths user manual canat be reproduced in any form wihout the prior writen permission of Lepide Software Private Limited No Patent Lisbiity is assumed however with respect to the use of the information contained herein Lepide Software Private Limited Ali rights reserved Lepide Software Private Limited 8 57 Sector 57 Noida Uttar Pradesh 201301 Inca tp aw nucoustechnolagis com For Sales and Technical Support Tel 91 9818725861 Fax 0120 4282959 Toll Free Number 1 866 948 7872 or USA and Canada Onine Purchase tp nucleustechnologies com Buy Data Recovery Solar nim Sales emai sales nucieustechnologies com Support emai support nucleustechnalogis com Support Desk ig nucieustechnologies comsupportdesk Introduction CCongratuatons you have just downloaded Employee Desktop Live Viewer the best tol to monitor activties of
14. aying cisconnecied message on the thumbnail of the computer being monitored whereas in real Ihat computer is working absolutely fine 1s there any problem withthe Viewer or Agent Solution This can happen due ta slow network speed or the Viewer is not receiving proper signals rom the Agent of target computers Eher could be the case please check your network connectons torrets the Viewer and Agent Problem I have uninsialed the Viewer and cannot find the registered computers any more when 1 reinstall t Have ist all te recordings for the computers Solution As you uninstal the Viewer of Employes Desktop Live Viewer al the registered computer s get unregistered and you ara required to register them again While uninstaling the installation Guide Viewer setup aske you to whether you want to keep the settings of Onine and Otfine recordings You naad to select Yes and the recording information wil remain intact when the Viewer is reinstalled Problem What is the meaning of colors displayed in the tabe of computes being monitored through the Viewer Solution Viemer displays one main tab of AN Computers and indvidual tabs of each computer that has been added othe Viewer to be monitored The Red color signifi that the Viewer is nat connected to the Agent ot computer being monitored i Disconnected The Yelow color signities that the Viewer is establishing the connectivity with Agent of the target computer
15. e thatthe Agent has been successtuly uninstalled rom the target computer
16. ed trom the blocked ist of Symantec Endpoint Protection program The folowing steps lustrate the process 1 Select the detected fle form the Symantec Endpoint Protection Detection Results diaiog bor and cick Other Actions 2 Then cick Exclude followed by Close to ext the window srereertmcmmnenatare terda Frame Rak ton D revere Semin Peng Maa Installation Guide 3 The Agent setup fle is added to the exception ist of Symantec Endpoint Protection antivrus Software as displayed in the Exception dalog box of the Change Settings Symantee Endpoint Protection window Note The agent fle must be included to the excision lit as soon asthe Symantec Endpoint Protection Detection Resulls message is displayed because otherwise the antivirus wil del agent software the 4 Now in the Exceptions alog box cick Add 5 Select Security Risk Exception and en ck Fil 7 Te include the Agent fles in both SONAR Exception and Application Exception ype lst select nam one by one and follow steps 5 and 6 as above Both the servces exe and svchost exe TEnployee Deakiop Lue Viewer Website us www nuleustechnolgis com Support Center hts rucleustecologes romy supportdesky installation Guide executables get added fo the ist of Security Risk Scans SONAR and All Scans Exception type as clsplayed below symantec Endpoint Protection also treats tha EDLY Viewer setup le as Spyware Keylogger and
17. eeds to be included in the Exclusion list of the Antivrus program being used in your Organization Some cf he antivrus programs might conclude the agent as py ware or ad ware This section explains the steps to unblock the agent where antivirus programs Symantec Noton and Kaspersky Intemet Securty are used The usted ps 1o unblock agent on Windows firewall are also Windows Firewall Windows firewall needs to be tuned OFF or ON for the proper installation of he agent fles on target corpus you select to enable the firewal then you need t include the agent fos ta Exclusion list ot Wingows Frew Ifthe Windows Firewall is turned OFF sable then itis not regui Exclusions ist Agent of Employee Desktop Live Viewer can be instaled 1o the target computers wih turned ON Windows firewall Windows frawal if tumed OFF may affect the computer from ather viruses and attacks Below mentioned are the steps to tum ON and OFF the Windows firewall and include the agent fies to Exclusions ist far Windows operating systems Windows xP Windows Vita Windows 7 Windows amp For Windows XP When Windows To unblock the agent 1 Run the Agent setup As you start the installation Windows firewall wil alert you for this action 2 In Windows Security Alert window cick the Unblock bution Do you want to kep Hocking thi proram ne mapot Blihet Legite Samuin at The NUAgent wil get added othe
18. g problems in getting connected to the target computer Solution This happens mainly because of the slow Network connectiviy Other io instaled Anan 1 Check the network connection and its speed 2 Enable Exclusion setings in the installed Antivirus of the system and add the following to the exclusion lt a WindowstkiSystem32Zx_AgiSenices ene b Windows System32 Zx WhiSvchost exe Problem I am unable to install Agent remotely to the target computers Why is this happening Solution To install the agent remotely on target computer s the target computer should be registered ith Employee Desktop Live Viewer sofware Afer successful registration selec the option Instali Agent tom the Options menu in Views The remote instalation of agent can tail in the cases off ncomect login tats ofthe target computers Siow network connectivity and network speed IB iaccess target computers ve to reason tke tumed oft or being restarted Problem I am monitoring 10 computers all was fine but after some ime Viewer started displaying iseonnected massage on the thumbnai ot some computers Why this happening Solution The disconected message i splayed in tour cases by the Viewer Computer being rmontored is closed HE Compute boing monitored geting restarted I Network sped has decreased or there is some problem in Network connection You have rected Retresh Agent or Refresh Viewer command Problem Viewer is displ
19. ion node 3 Select Allowed List The identity Protection Allowed List wil get displayed in the ight pane AVG Internet Security 2011 5 oe 4 Now cick Add and select the Agent installation foider rom the respective drive location Windowst System32Z _Ag Senices exe YWindoms tiSystem32Zx WhiSvchost xe 5 Once the folders are added thay wil get dspayed in the Identity Protection Allowed List installation Guide Ee AVG Internet Security 2011 5 Click OK to ext the AVG Advanced Settings window This way Ags otup fles wil get incuded in the Resident Shield Excluded Items lst of AVG antivirus software and the sofware wil nat generate any alert as shown below Installation Guide Kaspersky Internet Security The steps to install EDLV Agent setup fles where Kaspersky Internet Security frewal is enabled are Bustrated below 1 Launch the Kaspersky Internet Security antivirus program 2 lick the Settings lnk rom the ight mast comer of the apcation The Settings dialog box wil appear Installation Guide apv Computer security is at risk ea 3 From the Protection Center option select Firewall The Firewall settings wal be displayad inthe fight pane of the log box 4 Under Network rules section cick Settings The Firewall setings dialog box wil appear 5 Under the Application rules tab select All applications trom the dop
20. isystem 322x Ag DiWindowsisystem 322x Wh 5 Once the locations are added they appear in the Sean Exclusions dialog box as shown below installation Guide 6 Clik the Apply button After adding the Agent installation tolder to the excision list you need to add the Spyware keylogger Signature to the Signature Exclusion ist ofthe Norion Antivrus software To do this escute the folowing steps 1 Click Configure 6 beside Signature Exclusions in the Exclusions section The Signature Exclusions dialog box opens up 2 Gick the Add button The Security Risks dalog box apens up as shown below Installation Guide ee 3 Select Spyware keylogger in Security Risks List 4 Click the Add button The selected Spyware keylogger wil be added in the Signature Exclusions dialog box as shown below Installation Guide 5 Now click the Apply bution This way Norton Antivirus is completely configured for seamless installation and use ofthe Employee Desktop Live Viewer sofware EDLY Agent add to exceptions Symantec Endpoint Protection Kwe install the Agent setup fie remetaly to the computer where Symantec Endpoint Protection is Instabed then i detects it Spyware Keylogger and displays the folowing message Installation Guide A Eracar ratanira tee sane Tar D inienn imanin In order to successtuli install the Agent fla in the computer the fs has to be exclud
21. many computers from ane central location Employee Desktop Live Viewer software is very easy to use and is a complete soliton to track _scivibes of computers remotely It becomes the perfect solution for System Adminstrator Managers Companies of lage medum and smal scale to track activities whieh could be harm 10 any organizatan This powertl tooi helps yau to track any computer on Network and provides complete information of the activites performed By users It provides Iwo setup fies frst the Viewer setup and second the Agent setup Viewer setup i installed on the Server computer which wil monitor tha computer activites and the Agent setup wil be instaled on the remote target computers for which monitoring has 10 be pertarmed The Agent can be installed remotely wih administrative rights any and manuali to the Computer systems Employee Desktop Live Viewer also provides options to create Online and Otfine recordings where the activites can be recorded and saved fo AVI fles far future references To promote stealth or the Invsble monitoring of target computers we faciitate you with the options whether or nat 1o inform the users about the monitoring of eir activites Wih Employee Desktop Live Viewer you can be assured to have the most advanced quick and accurate and reliable monitoring of usr activites Interactive Messages To natty important information and instructions which providas addtional help information we have
22. n baton Caserta gen EmpyeeDesie ve SONAR WEAICD NO TERNS Hanai r Pen ee S E Alter this the agent setup wil gt installed to the target computer system You need to include the Agent fies to exceptions ist of the Windows firewal so that t wil not biodk the agent Irom functioning To add the agant fes to exclusion ist 1 In Control Panel cick the Security option To open Securty window cick Start cick Control Panel and thon double click the Security opten In Security window doublesiek Windows Firewall 2 Inthe Windows Frawall window cick the option Allow a program through Windows Firewall rom helt panel 3 Windows wil ask your permission to change the Windows Frowall Settings Click Continue to provide the confirmation of your action 4 Inthe Windows Firewall Settings window select the Exceptions tab 5 Glick Add program button to add the agent fles for exclusion In the Add a Program window browse and ft ine ies trom the Tollowing location eWindows System322x_Ag Services exe ewindows System322x WhiSvchostere Gees Seno Manel ors nel ew propane came rah Wrong ro a popu our augue dan arnas acho en es rente arent ns eaves be pnie mork eerten ete mec miet tacea Pogana sens bitoni Trenor socd aeparagenet Draenneg Denera nett reser d hance revel Ren eager ones anoearraenan 0 Dimora neina Caren Gee eee 13 entye vem dons Fra ven er C
23. oas nat block the agent iram functioning 1 in Control Panel open System and Security or Windows Firewall To open System and Security cick Start cick Control Panel and then doubl cick the System and Security option In System and Securty window double cick Windows Firewall 2 Inthe Windows Frewal window cick the option Allow apps or feature through Windows Firewall rom the lett pane 3 Inthe Alowed Apps window cick Change Settings bution to enable the Allow another app bution 4 Click Allow another app and then browse and ist the agent fles from following location MWindows iiSyswowazx_ag Services exe MWindowst Syswow6sizx wh Svchost exe Tho agent fies wil get added to the list Cick OK to close the window lo apps te communicate torouagh Wino Firewall i afoo f psscsssca loo e F When Windows Firewall is turned OFF To tum ott Windows firewall 1 Click the Start button ard then cick Control Panel Installation Guide 2 Inthe Control Panel window double click System and Security or Windows Firewall 3 Inthe Windows Firewall window select the option Turn Windows Firewall on or off rom the let panel recommended TP MP MiP fe Ct ice a ie Aa sm aTa See 5 Click OK to close the window Inthe Customize Settings window select he option Turn off Windows Firewall not The agent and agent fles have been successtuly unblocked and added othe Exclusions ist ofthe Wind
24. omeer aot arte wc etn ting 1B Toma Winsor fated craw en es Teron Vinsoertent Q Teno nde Fel tenmende 5 Gick OK to close the window The agent and agent fles have been successtuly unblocked and added to the Exclusions ist ofthe Window Mewat For Windows When Windows Firewall is turned ON Below mentioned are the staps to install agent where Windows firewal is kept ON To unbock the agent 1 Run the Agent setup As you start th installation Windows firewall wil alert you for tis action 2 In User Account Control window cick the Yes button to alow the instalation af agant setup Installation Guide Alter tnis the agent wil get instal to the target computer system provided that you give permission to accesa features of svchost an all public or private networks Wirda Peroni enced mena net of het on apa pan rear Content shea ere Pe sett acho tare n apa are cofee ter etrecrmendet eid ee ates oer rma sean Alter his you would also require to give permission to access features of services onal public or private natworks aout Penden cede fates of arisen a bles Unio Patz Canon avant ne ETETEA aaa a bc aa ache ein sts ana enee te treet Secu sents arava cea Installation Guide Alter this the agent setup wil get installed to the target computer system Mentioned below are the steps to include the Agent fles to exceptions list of the Windows firewall so halt d
25. op Live Viewer can be uninstalled irom the target computers in two vaye 1 From Viewer 2 Manually To uninstall agent trom viewer 1 On the Options menu cick Uninstall Agent or cick Uninstali Agent button rom the Toolbar The Uninstal Agent dialog box wil appear Salnt te Cantati ant de enn sera Capes tae Taden al wes vere a sets yeas D ausin eano os anD f D Shorora anz sores jeresaao E snoree2s Teana E ionos Taans C sore Teann E snorietas Taans C honeen Thans E honeen Taans T honeen moann Flore mans si T Software wil ist the Computer Nam where the Agent is ins led with their IP Address 2 Select the Computer Name s and click Uninstall to get the Agent uninstalled Following message Box wil be displayed installation Guide ceyauadwario tt fenton com CeCe ick Yes to continue and No to close the message box To uninstall agent manually Double click My Computer icon trom the desktop Sect the drive where Windows operating system is installed here we wal slac the drive C Double click the C drive and select the Windows folder Doutle cick the selected folder to view the tolder contents Select and double click the System32 faidar to view its contents Find and double click NU_SR_Uninstllexe Alter the setup gets executed fles services exe and svchost exe wil get removed trom the ZX Ag and 2X Wh folders within tne Systema Fler Tris wil ensur
26. ot block the agent rom To add the agent fies to exclusion i 1 InContol Panel open System and Security or Windows Firewall To open System and Security cick Start ck Control Panel and then double ciick he System and Security option In System and Securty window couble chex Windows Firewall 2 Inthe Windows Frewal window cick the option Allow a program or feature through Windows Firewall rom the left panet 3 Inthe Alowed Programs window cick Change Settings button to enable the Allow another program button 4 Click Allow another program and then browse and st the agent fles trom folowing recat Windows System32Zx_Ag Services exe MWindows oSystem32 Zx WhiSvchost oxe Tho agent fles wil get added to the list Cick OK to close the window installation Guide Aon programes to cmmaniat gh Wis Frew a rt Boa orm shen aspen ao n Binnean oo ao fs oe a Gee When Windows Firewall is turned OFF To tum ott Windows firewall 1 Giek the Start button ard then cick Control Panel 2 Inthe Control Panel window double click System and Security or Windows Firewall 3 Inthe Windows Firewall window select the option Turn Windows Firewall on or ott fom the laft panel Inthe Customize Settings window select the option Turm ott Windows Firewall not recommended installation Guide Customize settings far each type of netwerk scan ry the reltigs torah ty et i H
27. ows rewal installation Guide Other Antivirus Applications Antivirus software installed in the computer may block the Employee Desktop Live Viewer program Antivirus software may recognize the Employee Deskiop Live Viewer as Spyware keylogger which is considered possible threat to the computar and data stored wii To successfully install and use the software some configurations need to be done in the Antivirus program Norton Antivirus Hera we tell you the process of configuring Norton Antivirus 2011 for seamless installation of viewer and agent fles o the Employee Desktop Live Viewer Alter downloading the setup fles of the Employes Desktop Live Viewer when you extract them the Norton Antivirus displays the folowing message OSE Seren vente The massage clearly indicates that the Norton Antivirus has recognized the Employee Desktop Live Viewer software as Spyware Keylogger therefore it has been blocked fom estracion Ta seamlessly extract the setup fles you need to add the software folder in the excusion Bst af the Noron Antivirus program To add the software tolder having stup fies to the exclusion list af the Norton Antivirus program 1 Start the Norton Antivius program The main page of Norion Antivirus 2011 appears blow s shown 2 Inthe Computer section cick Settings The Settings window appears as shown below 2 Click Configure beside Sean Exclu
28. sions inthe Exclusions section The Sean Exclusions dialog box appears as shown below Tinplyee Deakiop Lwe Viewer z Website nus ww nuleustechnolgles com Support Center hetp wuw nucleustechnolagies cem supportdesk Installation Guide In the Scan Exclusions dialog box you see iwo sactions Scan Exclusions and Real Time Protection Exclusions in both sections you have to add he folder in which you are extracting the setup fles of the Employes Desktop Live Viewer sofware You also need to add the sofware nstatatonfeerin bath sectons Software instalation path depends on the logical drive For example the operating system is installed n C then the software installation path wil be C Program FiesiEmployee Desktop Live Viewer 4 To ad the folders cick the Add button in each section one by one and browse the folders lt meta names author content Lepide Software Private Limited New Delhi Indi gt Installation Guide 5 Atter ading the folders cick the Apply button Alter you have cicked the Apply bution the Norton Antivirus program wil exclude the Employes Desktop Live Viewer software from is list ot Spyware Keylogger allowing you to seamlessly install the Viewer fle of he software Now you have to add the Agent fle of the Employee Desktop Live Viewer software in the exclusion list ot the Norton Antivirus software Adding Agent fle to Exclusion List When you double
29. tion executables Irom the respective drive locations 8 The Add an Application Rule dialog box wil appear Sennen Q 9 The NUAgent application rule should be as follows Path saWindowst2 Systems2zx_Ag Services 2xe Trusted Inbound Aow Trusted Outbound Atow Non rusted Inbound Allow Nor rusted Outbound Allow 10 The NUWatch appication rule shouid be as follows th Windows Systoma2Ze WhiSvchostere Trusted Inbound Aow Installation Guide Trusted Outbound Allow Non rusted Inbound Allow Non rusted Outbound Allow 1 Clk OK esSaa O sa Bost cessor g g ajeng This way the Agent setup fles of the EDLY software can be set as an Exception Application in VIPRE Antivirus Premium software Contact us Ifyou tace diticuties in downloading and extracting fles with any other antivirus program af your Organizaton tren contact us at fhe below mentioned emall address and phone numbers Our Support executive wil guide you with complete downloading and installation of the softwar Email contact suppori uceustechnologes com Installation Guide Phone contact 91 9818725861 and 1 386 348 7872 Tol tree for USA and Canada users installation Guide Section 4 Troubleshooting and Uninstalling installation Guide Appendix A Troubleshooting Problem Agent is installa on the target computer but the Viewer is facin
30. top Live Viewer provides two ways to install the Agent on target computer s Remote Installation and Manual Installation Stops to install Agent with both options are discussed below Install Agent Remotely mna This section covers the steps to install agent rom Viewer on the remote target computers Before tating to instal the agent of Employee Desktop Live Viewer remotely to the target Computers the administrator must ensure tal the Windows firewall and installed antivirus are tumad 1 Launch Viewer ot Employee Desktop Live Viewer on Server computer 2 Register computers for monitoring tis mandatory 3 On the Options menu cSck Instali Agent or click the Install Agent button trom the Getting Started Sacton of main window The Install agent on registered computer s alog bat wil Se apg beste ta ralat e azen dekh ince dd e rade sah so Some saa Canals Nae Faas akan Danan Wagon T wwor wen EIEBSOST Hela I snorwet esmee Heats E swore EIEBSOES Het iaket venneri Coa Co 4 The dialog box displays the list of Computr fom Network where Agent is not instaled with iheir IP address and Domain name Select Ie Computer Name where you want to insta the Agent and cick Instali bution The Server computer should have administrative privieges to access the remot omputer Complete administrative rights are required to Install the Agent remotely to target computers on Network The information box
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