Freestyl 1 Quick Reference Sheet
Contents
1. Freestyl 1 Quick Reference Sheet To get an Rma for repair go email support engeniustech com and ask for an Rma request form Basic Troubleshooting If you encounter any issues with the system do a power reset on both handset s and base If you are still having issues try resetting the handset amp base Note You have to re register all handsets if the base is reset Ref 1 Resetting a handset Press menu then scroll down to system reset Then press select and next press Clear All or Keep Registration Keep registration clears all settings except registration to the base station Ref 2 Resetting the base First power up the base for at least 5 seconds Press and hold the reset button near the phone line plug on the back until you hear a single long tone Note All handsets will need to be re registered to the base Ref 3 Ref 3 Registering a handset First power up the base for at least 5 seconds Press and hold the register labeled REG button that is on the back until you hear a tone While the base is active press Menu 7 1 on the handset The handset will then show registration completed Ref 4 Deregistering a handset Same as Ref 3 but press Menu 7 2 on the handset Ref 5 Volume is too low for me to hear Press Menu Service mode then scroll down to Volume adjust Now select Handset then Receiver Out for changing overall earpiece audio levels Re2. a PBX TIPS Custom naming It is recommended that you custom name your handset to match the users name and or extension it is wired to Press Menu 5 7 and then add your custom display name How to transfer a call to a different extension If using a PBX while on the call press the green talk button flash then dial the extension then END to complete the transfer For Nortel PBX s press Flash Star 70 extension end How to turn up down microphone sensitivity Press Menu 5 1 if needing it down A secondary location to change this is Menu then scroll down to volume adjust Press select and then select handset Scroll down to Mic In For further support please email support engeniustech com Revised 4 1 2011 FREESTYL 1 FAQ S Q1 How do I transfer a call from an EnGenius handset to a different extension off my PBX phone system Al To transfer on most PBX s will require you to press the flash green button key extension number then the end red button to complete the transfer An exception is Nortel which requires you to press flash star 70 extension number then end Our product is an analog device and therefore requires an analog port off a PBX Other PBX options such as overhead paging can also be found in the PBX systems user manual for analog phone use i e 2500 sets Q2 How do I register handsets to multiple Freestyl base units A2 A Freestyl handset can onl
3. f 6 Phone rings every hour on the hour phantom ringing If the handset is ringing in intervals of time it is most likely due to a voicemail signal provided by the phone company You will need to change our message waiting indication to accept FSK signals Press Menu Service mode then scroll down to Stutter tone Press select and change the setting to off Ref 7 Phone doesn t ring it only shows Line Off on the display Call Barring has been enabled To allow incoming calls to come in and ring press Menu 4 3 pw 0000 default 2 incoming 2 line on off on Ref 8 Base has no available ID prompt when attempting to register a handset Up to 9 handsets can be registered to a base station handset ID s 11 19 You must reset the base Ref 2 to clear stored information and then register all handsets to start over at ID 11 Ref 9 Lost password The default password is 0000 If you lose the password you will need to reset the handset Ref 10 Cannot transfer or answer calls properly This may be related to the flash time setting The Freestyl default setting is 600ms You may need to adjust this to match your phone system it is behind Press Menu 6 base settings then 0000 for the pin Option 2 is flash time We have found in some cases adjusting it down to around 200ms may be necessary behind certain voice lines for proper 3 way call handling or transferring calls behind
4. nd less affected by walls buildings trees and even open air Additionally we use 900MHz to avoid the sharing of WiFi networks which would not only cause interference but would also reduce range for our system as well Q10 When was my phone built how old is my phone A10 The first three values in the serial number determine build date The first two are the year and the third digit is the month where A Oct B Nov and C Dec For example 07Cxxxxxx 2007 December Q11 How different is the range for 2 way or broadcast handset to handset as compared to base to handset communication All 2 way intercom and broadcasting from a handset to other handsets does not use the base Range will be less than a typical incoming call or broadcast from the base typically 25 to 50 less If an external antenna is used on the base the range difference will be even more noticeable To maximize 2 way or handset broadcasts use the long antenna on the handsets Q12 How long is the warranty for my Freestyl A12 The Freestyl has a 1 year limited warranty on the handset and base and 90 days on accessory items Q13 How much power does the Freestyl put out A13 Transmit power is approximately 27dbm or 500mW Our product is FCC approved to be safe and in comparison the power and frequency is very close to that of a cellular phone For further support please email support engeniustech com Revised 4 1 2011
5. y register to one base at a time Only our DuraFon 1x or PRO supports this Q3 Can a Freestyl handset work with a DuraFon base unit A3 No The Freestyl is not compatible with any other systems Q4 Will my external antenna from my older EnGenius phone still work with my Freestyl A4 Yes Our reverse thread TNC connector on the base is the same on ALL telecom products since inception to today Q5 Will my multiple Freestyl base units interfere with each other or other communication devices AS Yes base units and or the external high gain antennas should be at least 20 apart from each other and other electronic equipment for best performance and to reduce interference Q6 Does my Freestyl have built in Voice Mail A6 No built in Voice Mail Q7 Does the Freestyl support call waiting and or 3 way calling A7 Yes provided this is handled by the phone company or phone system it is connected to You will need to press the flash key to flip between callers Q8 What frequency does the Freestyl operate on and will it interfere with WiFi networks A8 The Freestyl uses frequency hopping spread spectrum technology at 902 to 9283MHz WiFi networks use 2 4GHz and 5 8GHz so our system will not interfere with WiFi networks Q9 Why does the Freestyl use 900 MHz when many newer phones use 1 9 2 4 and 5 8GHz frequencies A9 Contrary to common belief range is actually better at lower frequencies Lower frequencies are less absorbed by objects a
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