NAT Traversal Service English
Contents
1. ec ccceccceeeeeeeeeeeeeseeesaeesaeseeseueseeeseeeseeeees T To obtain a Registration Key using a computer nnnnnannnnnennnnnnnnnnnnnnnnnnrnnrnnrrnnnrnnernnne 8 To display the Registration Key again USING a computer cece cceeeceeeceeeceeeeeeeeeeees 10 Register the Registration Key ci jeusinuuracrseudoasicemaddnaddessiomndoutwasuonenmncanmenauseianmioanweanoennanusicn 11 Making Network Settings sisdcecdencnussecetseseordivecbencdaedesindestacabhendt otadesayex nebenesdenodiededendbaccadsess 11 Registering the Registration Key to the Unit ccc cecc ccc eeeseeseeeeeeeeeseeeeeeaeeneeseees 15 Making Encryption Settings ccccccecceseeeseeseeeeseeeeeneeaneseeeecanseeeseeaessaeeseneesnesennesenesens 16 Setting a Shared Encryption Key ccccccceccceecceeeceeeceeceeeeeeeeeeeeeeeceeeseeeeeeesseeseeeseeeaees 17 Setting an Encryption Key for Each Local Site 2 0 cccceccceccceeeceeeeeeeeeeeeseeeseeseesaees 18 Using KX VC Series NAT Traversal Service ccccccseeeeeeeeeeeeeeneeees 22 Adding Contacts to the Contact List eee ceeeeeeeeeeeee seen eeeneseeeesanesaneseaessaeseenesanenes 22 Registering a Single party Contact ccc ccccccecceeeeceeeeeeeeseeeeeeeeseeeseeeeseeeseueeseeeseeeeaes 22 Registering a Multiple party Contact ccc eee ccccececeeeceeeee cece cess eeseeeseeeseeeseeeseeeneeeaes 22 Starting a Video Conference Call cccccescceeeseeseeeeeee2. 5 6 Press Home e The Home screen is displayed Document Version 2012 03 NAT Traversal Service User s Guide 23 Using KX VC Series NAT Traversal Service Starting a Video Conference Call Note e Check that NAT Traversal Mode is displayed along with a 7 digit Terminal ID in the upper right of the Home screen If NAT Traversal Mode is not displayed change the connection mode to NAT Traversal Mode Page 13 If the Terminal ID is not displayed refer to Unit Making a Video Conference Call Calling Using Speed Dial Note e To call using speed dial you need to have a speed dial number programmed in Speed Dial in the contact list Page 22 Operation with the Remote Control 1 Press Home e The Home screen is displayed 2 With the dial keys enter a One Touch Connection number 1 to 5 e The information registered in the selected One Touch Connection number is displayed Encryption ON cE start Bj 3 Press Start e The party registered in the selected One Touch Connection number is called e You can also start the call pressing Enter 4 When you want to end the call press End e The Home screen is displayed 24 NAT Traversal Service User s Guide Document Version 2012 03 Using KX VC Series NAT Traversal Service Operation with the Main Unit KX VC500 only 1 Press Home e The Home screen is displayed 1 2 3 4 2 Press One Touch Connection 1 to 5 e The LED for the O
3. Not Registered room 6 NAT Traversal room 7 NAT Traversal l room 8 NAT Traversal Not Registered Not Registered BB Edit OR Delete WGN set DY Releas Note e For the currently selected local site is displayed in Selected e Not Registered is displayed for sites that have not been registered 4 Press G e A dialog box to confirm the saving of settings is displayed 5 Use q gt to select Yes and press Enter e The Home screen is displayed Note e When you select a local site the name entered in Local site name is displayed instead of the unit name in the unit information e If you cancel the local site selection the encryption key will return to the value specified on the admin menu Whether encryption is enabled or disabled depends on the value Document Version 2012 03 Setting up KX VC Series NAT Traversal Service specified for Access mode in the following manner If Admin is specified The setting will return to the value specified on the admin menu If User is specified The setting will return to the value specified in the connection settings For details refer to the Operating Manual or User Manual e To cancel the local site selection turn off the power and then turn it back on or use the following procedure 1 Repeat steps 1 2 2 Use A W to select the currently selected local site 3 Press Y e Adialog box to confirm whether y
4. to the terms click Accept e The extension confirmation screen is displayed Document Version 2012 03 Extending the Service Period of KX VC Series NAT Traversal Service 6 Click Register 13 Press Home e The Home screen is displayed MPR ID 0000 1111 1234 0000 Terminal ID Hii r Current su bscription term 3 months after first use of NAT traversal service New subscription term 1 year s 3 months after first use of NAT traversal service e The extension completion screen is displayed Note e To register another Activation Key Card click Register New and repeat steps 3 to 6 e The total amount of the service period that can be registered using Activation Key Cards at one time is 4 years which includes the amount of time remaining in the currently active service period An Activation Key Card cannot be registered if doing so would extend the total service period beyond 4 years 7 Click Finish e The completion screen is displayed 8 Press the unit s power button to turn it off and then on to restart the unit e The extended service period is reflected on the unit 9 Press Menu e The Menu screen is displayed 10 Use A W to select Settings and press Enter e The system settings screen is displayed 11 Press twice e The third page is displayed 12 Use A W to select Enhancement and press Enter e The enhanced feature confirmation screen is displ
5. use by another HD Visual Communication Unit You entered an Activation Key No and Registration ID that have been used for registration in the past Enter the information written on an Activation Key Card or Activation Key Sheet that has not been used yet If the message still appears contact your dealer You are trying to use a different Activation Key Sheet after completing registration using the included Activation Key Sheet Do not use an Activation Key Sheet other than the one included with the product Document Version 2012 03 Troubleshooting Unit Basic Operation registered a Registration Key but cannot make a video conference call using KX VC Series NAT Traversal Service After registering a Registration Key and restarting the unit the Terminal ID is not displayed in the upper right of the Home screen even after 5 minutes extended the service period but the Terminal ID is not displayed on the Home screen The service period has not been extended even though a service period extension was performed Failed Registration Key code authentication Document Version 2012 03 The connection mode is not set to NAT Traversal Mode Set the connection mode to NAT Traversal Mode Page 13 The LAN cable is not connected correctly Check that it is connected to the unit properly Router settings for your Internet connection are incorrect Set your router correctly following the router s d
6. Select Yes using lt q P then press Enter e The admin menu screen is displayed Press Home e The Home screen is displayed Document Version 2012 03 Setting up KX VC Series NAT Traversal Service Registering a Local Site 1 Press Menu e The Menu screen is displayed 2 Use A W to select Select local site and press Enter e The select local site screen is displayed 3 Use A W to select Not Registered and press B e The local site settings screen is displayed 4 Use A W to select the following items for input NAT Traversal Mode X 9 0 Mbps Local site name Max Bandwidth Encryption 4 ON OFF ss Encryption Key Video Quality Motion Sharpness gt Max Resolution Auto SIP Transport Protocol UDP ICP Auto GB input mod Gl a WGN save Ee Connection mode Press Enter and use W to select NAT Traversal Mode Local site name Enter a name for the local site Max Bandwidth Press Enter and use A W to select the maximum allowed bandwidth to be used 512 kbps 768 kbps 1 0 Mbps 1 2 Mbps 1 5 Mbps 2 0 Mbps 2 5 Mbps 3 0 Mbps 3 5 Mbps 4 0 Mbps 4 5 Mbps 5 0 Mbps 5 5 Mbps 6 0 Mbps 6 5 Mbps 7 0 Mbps 7 5 Mbps 8 0 Mbps 8 5 Mbps 9 0 Mbps default 10 0 Mbps Note e The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth settin
7. connect the unit and router 1 Connect the router to the LAN jack on the back of the unit e Connect a router to the LAN jack on the back of the unit using a category 5 or greater LAN cable The position of the LAN jack depends on the unit that you are using For details refer to the Operating Manual or User Manual Note e Operation cannot be guaranteed in the following cases You are using a router other than one tested by Panasonic Multiple HD Visual Communication Units are connected to one router The HD Visual Communication Unit is connected directly to the Internet and not through a router Document Version 2012 03 Obtain a Registration Key In this procedure you will use a computer to access the KX VC Series NAT Traversal Service registration page and obtain a Registration Key The following information is necessary e MPRID This can be confirmed on the label on the back of the unit or through operating the unit For details see To check the MPR ID using the unit e Activation Key No Recorded on an Activation Key Card or an Activation Key Sheet e Registration ID Recorded on an Activation Key Card or an Activation Key Sheet To check the MPR ID using the unit 1 Press Menu e The Menu screen is displayed m Use A W to select Settings and press Enter e The system settings screen is displayed 3 Press gt twice e The third page is displayed NAT T
8. e The login screen is displayed in English You can change the language from the drop down list in the upper right of the screen 32 NAT Traversal Service User s Guide 2 Enter the characters displayed in the image and then click Apply English v H Jiesrinl ff PIAA PAL TRI eat am Please enter Security Code shown below and click Apply Apply n case of lost of the applied Registration Key information enter Security Code shown above and click here e The device application screen is displayed Note e The fields are case sensitive Fill in the following items NAT Traversal Service HomePage Terms of Use Enter setting items Enter MPR ID printed on the rear of HDVC unit MPR ID NOTE Ifthere is no MPR ID printed on the rear of HDYC unit Please refer to Operating manual how to see MPR ID on the TY screen of HDVC Enter information printed on the activation key card Activation Key No Registration ID Back Next MPR ID Input the MPR ID of the unit that you want to extend the service period for Activation Key No Input the Activation Key No printed on the Activation Key Card purchased for the service period extension Registration ID Input the Registration ID printed on the Activation Key Card purchased for the service period extension Click Next e The Terms of Use screen is displayed Read the Terms of Use thoroughly and if you agree
9. extended It is then necessary to acquire a new Registration Key and re register to the unit Page 7 Page 11 Example When a trial Activation Key Sheet was registered on January 1 Whole day April 1 Until midnight Whole day October 1 Until midnight January 1 April 2 October 2 c gt Available Service Period A gt on nn nnn eee ee gt New Registration Key registration required Period for service extension 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt twice The third page is displayed Document Version 2012 03 4 Use A W to select Enhancement and press Enter MPR ID KX VC Series NAT Traversal Service The enhanced feature confirmation screen is displayed Check the field KX VC Series NAT Traversal Service 1234 5678 90AB CDEF Expiration date is DEC 31 2020 GMT Activated Features None Understanding the Service Period lf Expiration date is DEC 31 2020 GMT is displayed the service period will expire at midnight on January 1 2021 If Expired is displayed you are still within 6 months since the service period expired You can extend the service period lf Not registered is displayed a Registration Key has never been registered to the unit or 6 months or more have passed since the service period expired After 6 months
10. have passed following the expiration of the service period the service period cannot be extended It is then necessary to acquire a new Registration Key and re register to the unit Page 7 Page 11 5 Press Home The Home screen is displayed NAT Traversal Service User s Guide 31 Extending the Service Period of KX VC Series NAT Traversal Service Extending the Service Period To extend the service period it is necessary to purchase an Activation Key Card The duration of the extension differs according to the card purchased For details about cards contact your dealer Note e Ifthe service period is extended while the service period is still in effect the duration of the extension is added to the current Service period Example During a 3 month duration service period the service period is extended by 1 year Whole day April 1 Whole day April 2 Until midnight the following year April 2 Until midnight Jan1 Mar 1 April 3 lt _ Service Period 3 months A gt Extended by 1 year Duration 1 year et rit Service Period 1 year and 3 months e Ifthe service period is extended within 6 months following the expiration of a service period the service period begins at the time the extension is performed 1 From a computer access the KX VC Series NAT Traversal Service registration page https www tsunagarunet com hdcom main e The login screen is displayed Note
11. new Registration Key and re register to the unit Page 7 Page 11 Note e To determine whether it has been more than 6 months since the service period expired see Confirming the Service Period Document Version 2012 03 Troubleshooting Due to server issues the NAT An error has occurred on the NAT Traversal Service server Traversal Service is Wait a while and then try connecting again If you still cannot connect temporarily unavailable We contact your dealer are very sorry for any inconvenience Document Version 2012 03 NAT Traversal Service User s Guide 37 Panasonic System Networks Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic net Panasonic Corporation of North America One Panasonic Way Secaucus New Jersey 07094 Web Site http www panasonic com bts Panasonic Canada Inc 5 70 Ambler Drive Mississauga Ontario L4W 2T3 Web Site http www panasonic ca Copyright This material is copyrighted by Panasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic system Networks Co Ltd Panasonic System Networks Co Ltd 2011 PNQX5270XA DDO0711KK2032
12. tab back and forth using lt lt gt Index tabs in which no entries exist will be skipped e Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below 4 Press Start e The registered party you selected is called 5 When you want to end the call press End e The Home screen is displayed 28 NAT Traversal Service User s Guide Document Version 2012 03 Using KX VC Series NAT Traversal Service Note e You can also make a video conference call with one of the following methods Calling from the call history Calling using a speed dial number on the Menu screen You can select from a maximum of 300 speed dial numbers For details about these procedures see the Operating Manual or User Manual Document Version 2012 03 NAT Traversal Service User s Guide 29 Using KX VC Series NAT Traversal Service Answering a Video Conference Call Depending on your setting you can either respond to a request to participate in a video conference call manually manual answer or automatically automatic answer For details about the settings refer to the Operating Manual or User Manual When Manual Answer is Set When a video conference call is incoming there will be an incoming call ring and a dialog box is displayed When the caller is registered in the contact list the caller s Incoming Call group site is displayed When the caller is not register
13. LAN cable is not connected correctly to the unit and therefore you cannot make a video conference call The following table explains the error codes 01000003 The DHCP lease expired 01000006 There was a change due to an extension of the DHCP lease 01000007 The DHCP network information is invalid 05000008 0700000b Registration to the SIP server failed 05000009 TCP connection was lost in NAT Traversal Mode O600000a TCP connection was lost in NAT Traversal Mode Check that the router and or LAN cable are correctly connected to the unit Directly connect the router to the unit and check operation Also try replacing the LAN cable and then check operation If the devices are connected correctly the router s settings may be incorrect or the unit may be malfunctioning Contact your dealer Note e When transmission between the unit and the router is interrupted because the LAN cable is connected incorrectly it may take up to 10 minutes before the Terminal ID is displayed and video conference calls can be made after reconnecting the LAN cable e Your service period may have passed 3 months Purchase a new Activation Key Card and extend the service period Page 31 e The service period has expired If within 6 months since expiration Purchase a new Activation Key Card and extend the service period Page 31 If6 months or more since expiration Purchase a new Activation Key Card and then acquire a
14. Panasonic NAT Traversal Service User s Guide HD Visual Communication Unit KX VC300 KX VC500 mode no KX VC600 Thank you for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use KX VC300 KX VC600 Software File Version 2 21 or later KX VC500 Software File Version 2 30 or later In this manual the suffix of each model number e g KX VC600XX is omitted unless necessary Document Version 2012 03 Introduction Introduction About this Manual This manual contains the necessary information for setting up and starting to use KX VC Series NAT Traversal Service Set up the Operating Environment Network Environment Router Register with KX VC Series NAT Traversal Service Obtain a Registration Key using a computer Terminal ID 111 XXXX Registration Key 1234 XXXX XX 4 Expiration date 3 months after first use of NAT trave 1234 XXXX 2 NAT Traversal Service User s Guide Document Version 2012 03 Introduction Trademarks e Microsoft Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e Mozilla and Firefox are registered trademarks of the Mozilla Foundation e Google and Google Chrome are trademarks of Google Inc All other trademarks identified herein are the property of their respective owners Mi
15. VC Series NAT Traversal Service 3 Fill in the following items 7 Click Register NAT Traversal Service HomePage Terms of Use Enter setting items Enter MPR ID printed on the rear of HDVC unit MPR ID NOTE lfthere is no MPR ID printed on the rear of HDC unit P efer to Operating manual how to see MPR ID on the TY screen of HDVC Enter information printe d on the activation key card Activation Key No Registration ID Back Net MPR ID Activation Key No The application complete screen is displayed The value displayed on the screen in Registration Key 16 characters must be registered to the unit Make a printout of the page or write down the Registration Key on the Activation Key Sheet or another piece of paper and store it in a safe place NAT Traversal Service HomePage Confirmation WARNING Server will not keep copy of issued Registration Keys The registration key includes important information Please print Confirmation page with Registration Key for future reference Keep it safe Terminal ID i Registration Key 2S EFI rh hl En F Reg istration ID Expiration date 3 months after first use of NAT traversal service 4 Click Next Register New Finish e The Terms of Use screen is displayed IMPORTANT 5 Read the Terms of Use thoroughly and if you agree to the terms click Accept e The Terminal ID selection screen is displayed 6 Select the Termina
16. ate multiple party video conference calls For details about the activation key contact your dealer 1 Press Menu e The Menu screen is displayed 2 Use A W to select New Contact and press Enter e The contact list registration screen is displayed 3 Use A W to select the following items for input Group Site Board meeting Speed Dial a Multi Point lt No 2 sites Terminal ID i f Site 1 London Site 2 New York GB input mode i a SGI save GN Clea Group Site Enter a name for the video conference call up to 24 characters Speed Dial Enter a speed dial number 1 300 Multi Point Use lt q P to select 2 sites or 3 sites For Site 1 Site 2 Site 3 Use the following procedure to select these from the contact list screen 1 Use A W to select Site 1 Site 2 or Site 3 2 Press Enter e The contact list screen is displayed 3 Select a contact using AJ w e You can use q gt or the numeric buttons of the remote control to select the displayed tab Page 28 4 Press Enter Document Version 2012 03 Using KX VC Series NAT Traversal Service e The contact list registration screen is displayed 4 Press G e A dialog box to confirm the saving of settings is displayed 5 Use q P to select Yes and press Enter e The contact list screen is displayed Note e Tocontinue entering another contact press B and repeat steps 3
17. ayed Check the field KX VC Series NAT Traversal Service and confirm that the service period has been extended Document Version 2012 03 NAT Traversal Service User s Guide 33 Troubleshooting Troubleshooting When a problem occurs first check the items below If the problem is still not resolved contact your dealer Registration Page of KX VC Series NAT Traversal Service Basic Operation The language displayed on the screen is a foreign language cannot log in to the device application screen If These Messages Appear Invalid Activation Key entered Activation Key already registered This Trial licence already registered 34 NAT Traversal Service User s Guide The language setting is incorrect In the upper right of the login screen select your preferred language from the drop down list Page 8 The characters displayed in the image were not entered correctly Check that the capitalization of characters is correct and then try entering them again Check that you have not entered any unused characters and then try entering them again The following characters are not used Uppercase letters O Lowercase letters cijlosuvwxz The Activation Key No or the Registration ID you entered is incorrect Check the information written on the Activation Key Card or the Activation Key Sheet to ensure it is entered correctly The Activation Key No and Registration ID you entered is already in
18. ce period depends on the card For details about the card contact your dealer For details about the procedure for extending the service period see Extending the Service Period of KX VC Series NAT Traversal Service Security Overview This service uses a standard Internet connection so if encryption is not enabled it is possible for others to listen in on your conversation It is strongly recommended that you enable encryption when you use this service For details about enabling encryption see Making Encryption Settings 6 NAT Traversal Service User s Guide Document Version 2012 03 Setting up KX VC Series NAT Traversal Service Connect to the Internet To use KX VC Series NAT Traversal Service a network environment and devices that meet the following specifications are necessary Network Environment To use KX VC Series NAT Traversal Service to establish video conference calls a broadband connection is required A 3 party video conference call requires a 1 0 Mbps connection and a 4 party video conference call requires a 2 0 Mbps connection Router Please use a router that has been tested by Panasonic for use with this service and use the information from your provider to connect to the Internet For details about tested routers refer to the following web site http panasonic net psn products hdvc nat_traversal index html For details about configuring your router refer to the router s documentation To
19. ck the encryption key on the screen Record the encryption key beforehand and store it in a safe location e If the value specified in Encryption Key does not match the other party s the video conference call will not start even if encryption is enabled e When the encryption key is displayed as asterisks pressing Y deletes the entire encryption key Press G e A dialog box to confirm the saving of settings is displayed Select Yes using q P then press Enter e The admin menu screen is displayed Press Home e The Home screen is displayed NAT Traversal Service User s Guide Setting an Encryption Key for Each Local Site You can specify different encryption settings for each local site You can register a maximum of 5 local sites Configuration Preparation To configure the encryption settings or encryption key from the local site settings you must use the following procedure to apply settings privileges to normal users 1 EBJ ni rt d Perform steps 1 6 in If the unit has been used before e The admin menu screen is displayed Use A W to select Encryption and press Enter e The encryption settings screen is displayed Use A W to select the following items for input lt Admin Encryption ON OFI Encryption Key E EGH save By clea Access mode Use q gt to select User Press G e A dialog box to confirm the saving of settings is displayed
20. d with a party whose connection mode setting differs from yours 3 Press G 9 Press G A dialog box to confirm the saving of settings is e A dialog box to confirm the saving of settings is displayed displayed 4 Select bi using q gt then press LEnter 10 Select Yes using 4 P then press Enter e The device name setting screen is displayed e The network settings screen is displayed Document Version 2012 03 NAT Traversal Service User s Guide 11 Setting up KX VC Series NAT Traversal Service 11 Use A W to select the following items for input Manual P IP Address Subnet mask Default Gateway 12 DNS Server Primary DNS Server Secondary DNS Server ERJ Bg save B Clea IP Address Use q gt to select whether the IP address information for this unit IP Address Subnet mask Default Gateway will be obtained automatically from a DHCP server or will be set manually Auto default Obtain the IP address information automatically Manual Set the IP address information manually IP Address Enter the IP address of the unit Subnet mask Enter the subnet mask Default Gateway Enter the IP address of the default gateway Note e IP Address Subnet mask and Default Gateway can be entered only if IP Address is set to Manual e Ifthe value for IP Address Subnet mask or Default Gateway contains 1 or 2 digits numbers enter these n
21. e Reg istration 5 Enter aname for the device up to 24 characters T_T Key In this procedure you will register the Registration Key Please enter you obtained to the unit To perform registration network settings must be configured first Making Network Settings 29 Enter If this is the first time you are using BE BB Bse cea the unit After turning the unit on you need to set the connection 6 Press G mode device name date and time and network j aa settings These settings can be changed later ei ae ao COMING eaM IG OVS etn ls 1 Press the Power button to turn on the unit e The connection mode setting screen is displayed 7 Select Yes using q P then press Enter e The date and time setting screen is displayed 2 Press Enter and use A W to select NAT Traversal Mode 8 Select the item using A w then input information Connection mode eae Please select the Month ad connection mode for this system mai Tor tooth Day oo o 12h and 24h settings Time 00 o0 Date Format Month Day Year x a 12h 24h BESS 24h o gt 4 Nog a gt gt E Enter NV Enter _B al HG save a 2 _ VE RJ BE save BY Clear Note Enter the year 4 digits month 1 2 digits day 1 2 digits time 24 hour display and select the date format Month Day Year Day Month Year Year Month Day and the hour display format 12h 24h e Communication cannot be establishe
22. ed the caller s Terminal ID is N start displayed O Start A End to Cancel Operation with the Remote Control 1 Press Start e The video conference call begins e You can also answer the video conference call by pressing Enter Operation with the Main Unit KX VC500 only 1 Press Start e The video conference begins 1 r _ One Touch Connection _4 Home Start End 2 ES Note e Ifyou do not answer a video conference call within approximately 60 seconds the call will be terminated automatically When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 30 NAT Traversal Service User s Guide Document Version 2012 03 Extending the Service Period of KX VC Series NAT Traversal Service Extending the Service Period of KX VC Series NAT Traversal Service The availability of KX VC Series NAT Traversal Service expires after a certain period To continue uninterrupted service it is necessary to extend the service period Confirming the Service Period You can use the unit to confirm the service period Note Even after the service period has expired the same Terminal ID may be used within 6 months of expiration to perform a service period extension After 6 months have passed following the expiration of the service period the Terminal ID becomes invalid and the service period cannot be
23. eeeeceneeeeeeaeeeneeeaeseaesenseeeeeeesaaes 24 Making a Video Conference Call ccccccccceceseecceeeceeeeeeeeseeeeeeeeeeeseeeseueseueeseeseeeseeeeaes 24 Answering a Video Conference Call cccccccceccceeceeececeeeeeeeeeeceseeeseeeeseeeseeeesneeseeseaes 30 Extending the Service Period of KX VC Series NAT Traversal VNC ra ce ces ew ere tect sete wets nae wn isa nena oe gta E 31 Extending the Service Period of KX VC Series NAT Traversal Service 00 31 WOU VES IO OWNING govt sae ciastioeseecuc coun ce seep ceeannatexesaescecennseateencascaaarsaecsesseaseees 34 TEOUDICS MOO WING carn enn r EE EEEE EEEE 34 Registration Page of KX VC Series NAT Traversal Service ccccccseeeeeseeeeeeeeeenees 34 CUTIE se estat entee cstaecstec Gateeesteeasiaeasiecantecdaneantec nteeentecaaune nee antecentecenta cesta catetenteceaecestesentescane 35 4 NAT Traversal Service User s Guide Document Version 2012 03 Introducing KX VC Series NAT Traversal Service Overview of KX VC Series NAT Traversal Service KX VC Series e NAT Traversal Service a d NAT Traversal 4 Service server e See Poccocccccetoguccee Connect using the ae te Notification of incoming Terminal ID t ta EET a Terminal ID QOOO AAAA a ioe a ES ea a nll anan Internet S Connection established Respond to connection request No need for complicated network config
24. elect between prioritising smooth movement or image quality for video Motion default Prioritise smooth movement Sharpness Prioritise image quality Note e If you are using the KX VC300 Sharpness can only be selected after purchasing an activation key card KX VCS401 to enable sending images in Full HD resolution For details contact your dealer e If one of the other parties is using an older software version Motion will be selected e If Max Resolution is set to HD and Video Quality is changed from Motion to Sharpness the setting for Max Resolution is automatically changed to Auto NAT Traversal Service User s Guide 19 Setting up KX VC Series NAT Traversal Service 20 Max Resolution Use q gt to select the maximum display resolution of the main video camera and sub video camera used during a video conference call Full HD Maximum resolution 1920 x 1080i This mode switches the display resolution according to the condition of the network HD default for KX VC300 Maximum resolution 1280 x 720p This mode switches the display resolution according to the condition of the network Auto default for KX VC600 This mode selects either Full HD or HD according to the available bandwidth Note e Selecting Auto or HD is recommended e If you are using the KX VC300 Auto or Full HD can only be selected after purchasing an activation
25. g among all participating parties e You cannot select a value that is higher than the maximum bandwidth set by the dealer For details contact your dealer e When you make a 3 party video conference call select a value of 1 0 Mbps or higher Document Version 2012 03 Otherwise the image quality and the sound quality cannot be guaranteed e When you make a 4 party video conference call select a value of 1 5 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed Encryption Use q gt to select ON Note e You cannot have an encrypted video conference call with a party with different encryption settings Encryption Key Enter an encryption key 4 to 256 characters alphanumeric space symbols Note e amp lt gt comma double quotation mark cannot be entered e While being entered the characters of the encryption key are displayed but once the settings are saved all the characters will be displayed as asterisks and you will no longer be able to check the encryption key on the screen Record the encryption key beforehand and store it in a safe location e Ifthe value specified in Encryption Key does not match the other party s the video conference call will not start even if encryption is enabled e When the encryption key is displayed as asterisks pressing Y deletes the entire encryption key Video Quality Use q P to s
26. he value for Primary DNS Server or Secondary DNS Server contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Press G If Auto is set for IP Address A dialog box to confirm the saving of settings and system restart after saving is displayed Proceed to step 15 If Manual is set for IP Address A dialog box to confirm the saving of settings is displayed Select Yes using q P then press Enter The port number setting screen for the router is displayed Confirm that Auto default is set for Port Number If Auto is not set follow the next step to change the setting 1 Use A W to select Port Number 2 Use q gt to select Auto 14 Press G e A dialog box to confirm the saving of settings and system restart after saving is displayed 15 Select Yes using q gt then press Enter e The system will automatically restart to reflect changes to system settings After the unit restarts check that NAT Traversal Mode is displayed in the upper right of the Home screen Document Version 2012 03 Setting up KX VC Series NAT Traversal Service Registering the Registration Key to the Unit Note e Check that NAT Traversal Mode is displayed in the upper right of the Home screen If it is not displayed change the con
27. il the Terminal ID is displayed If the Terminal ID is still not displayed after 5 minutes try the following a Check that the LAN cable is correctly connected to the unit and then restart the unit b Connect the router to a computer and then check whether the computer can connect to the Internet If it cannot check whether the router s Internet connection settings are configured properly NAT Traversal Service User s Guide 15 Setting up KX VC Series NAT Traversal Service 16 c Ensure that the following settings are disabled on the router and then restart the unit Packet filtering settings Port forwarding settings lf the Terminal ID is not displayed even after trying the steps above there may be a problem with your Internet connection Contact your dealer NAT Traversal Service User s Guide Making Encryption Settings If you configure the encryption settings you will only be able to establish video conference calls with a party that has the same encryption key so you can prevent making calls to or receiving calls from unknown parties unintentionally The following two methods are available for configuring the encryption settings Set a shared encryption key Use this method if it is not necessary to change encryption keys when communicating with different parties All parties set the same encryption key which makes this method appropriate within a company or organization Set an e
28. key card KX VCS401 to enable sending images in Full HD resolution e When Full HD is selected if the other party has a low bandwidth the display resolution may be lower than when HD or Auto is selected e Ifthe other party s unit is located outside your country area the field frequency between your units may be different In this case the maximum resolution will be HD even if you have specified Full HD e When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD e When making a 4 party video conference call the main video camera and sub video camera will be automatically set to HD even if you have specified Full HD e When Video Quality is set to Sharpness only Full HD and Auto can be selected Press G e A dialog box to confirm the saving of settings is displayed Use q gt to select Yes and press Enter e The select local site screen is displayed Press Home e The Home screen is displayed NAT Traversal Service User s Guide Selecting a Local Site 1 Press Menu e The Menu screen is displayed 2 Use A W to select Select local site and press Enter e The select local site screen is displayed 3 Use A W to select the local site for which NAT Traversal is displayed in Connection mode Selected Local site name Connection mode room 2 IP room 3 IP Not Registered
29. l ID you want to use and then click Next e If you misplace the Registration Key information refer to To display the Registration Key again using a computer 8 Click Finish NAT Traversal Service HomePage Choose Terminal ID For this MPR IL MPR ID 0000 1111 1234 0000 Register the card for 3 months Choose Terminal IL r a E O al FIND O E Jun Terminal ID selection available 5 more times Back _ Next e The information confirmation screen is displayed Note e Clicking Click to Show next Terminal IDs displays more Terminal IDs available for use You can repeat this operation up to 5 times Once you click Click to Show next Terminal IDs Terminal IDs that have been displayed up to that point cannot be recalled Document Version 2012 03 The completion screen is displayed NAT Traversal Service User s Guide 9 Setting up KX VC Series NAT Traversal Service To display the Registration Key again using a computer If you misplace the Registration Key information you can display it again by following the procedure below 1 From a computer access the KX VC Series NAT Traversal Service registration page https www tsunagarunet com hdcom main e The login screen is displayed Note e The login screen is displayed in English You can change the language from the drop down list in the upper right of the screen 2 Enter the characters displa
30. nal ID 7 digits Note e You can refer to the contact list when entering the Terminal ID by following the procedure below 1 Press G e The contact list screen is displayed 2 Use A W to select the contact you want to refer to e You can use q P or the numeric buttons of the remote control to select the displayed tab Page 28 3 Press Enter e The display returns to the input screen e You cannot enter the Terminal ID using the call history NAT Traversal Service User s Guide Document Version 2012 03 Using KX VC Series NAT Traversal Service 7 Press Start e The Terminal ID you input is called e You can also start the call by pressing Enter 8 When you want to end the call press End e The Home screen is displayed Document Version 2012 03 NAT Traversal Service User s Guide 27 Using KX VC Series NAT Traversal Service Calling from the Contact List 1 Press Menu e The Menu screen is displayed 2 Select Contact List using A W and press Enter e The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of Group Site Contact List ABC DEF I JKL MNO PQRS i Group Site Terminal ID Speed Dial Start y nN a gt gt ome 7 Back Hom 5 Enter 2 v 4 gulp BBI Add New OR Delete WGN Edit LY Speed Dial order 3 Select the entry you want to call using A W e You can switch the index
31. ncryption key for each local site With this method an encryption key is set for each local site and the encryption key is switched when you select a local site For example if you make video conference calls with several different clients you can change the encryption key for each client and avoid sharing encryption keys between the various clients Note e If an encryption key is not set you cannot enable encryption e You can configure both the shared encryption key method and the local site encryption key method at the same time and use the two methods separately When you select a local site the local site encryption key method is used and when you cancel the local site selection the shared encryption key method is used e f you configure the encryption settings following the procedure in Setting a Shared Encryption Key the same settings will automatically be applied in IP Mode Note that after configuring the settings you may not be able to establish a video conference call with parties you had been communicating with in IP Mode If you do not want to apply the settings to IP Mode configure the encryption settings following the procedure in Setting an Encryption Key for Each Local Site e When establishing a video conference call even if one party is using the shared encryption key method and the other party is using the local site encryption key method a video conference Document Version 2012 03 Setting
32. ne Touch Connection number you pressed lights up e The information registered to the selected me Cc 1 One Touch Connection number is displayed po Ht 1 NAT Traversal Mode Tokyo Hp Max Bandwidth 9 0 Mbps Encryption ON r One Touch Connection _ tendon E2 New York 139 Paris F Board meeting 15 Not Set gulp oy Start Bj 3 Press Start to start the call 4 When you want to end the call press End e The Home screen is displayed Document Version 2012 03 NAT Traversal Service User s Guide 25 Using KX VC Series NAT Traversal Service Calling by Entering a Terminal ID You can make a video conference call by entering the Terminal ID 7 digits of the party you want to call 1 26 Press Menu e The Menu screen is displayed Select Manual Dial using 4 W and press Enter e The input screen is displayed Manual Dial oy mE RI BEE contact ist YA Clea Select Multi Point using AJ W Select one of the following values using q gt 2 party video conference call No 3 party video conference call 2 sites 4 party video conference call 3 sites Note e lf you are using the KX VC300 inputting 2 or 3 sites is only available after purchasing an activation key card KX VCS301 to activate multiple party video conference calls For details about the activation key contact your dealer Use A W to select Site 1 Site 2 or Site 3 Enter the Termi
33. nection mode to NAT Traversal Mode Page 13 1 Perform steps 1 6 in If the unit has been used before e The admin menu screen is displayed 2 Press gt e The second page is displayed 3 Use A W to select Enhancement and press Enter e The software enhancement screen is displayed 4 Press G MPR ID 1234 5678 90AB CDEF KX VC Series Not registered NAT Traversal Service Activated Features None fabs ER GN Add Features 1Y e The Registration Key input screen is displayed Document Version 2012 03 5 Enter the 16 digit Registration Key ERJ WGP Register LY Clear 6 Press G e A dialog box to confirm the saving of settings and system restart after saving is displayed 7 Select Yes using lt q P then press Enter e The system will automatically restart to reflect changes to system settings After the unit restarts the Terminal ID is displayed in the upper right of the Home screen Note If the Registration Key you entered is invalid Failed Registration Key code authentication is displayed Recheck the information of the Registration Key that was issued Page 10 then repeat the procedure from step 5 If this message is displayed even when you have correctly input the Registration Key that was issued contact your dealer After the unit restarts Terminal ID not assigned may be displayed in the upper right of the Home screen It may take some time unt
34. ocumentation and in accordance with setting information supplied by your Internet provider Packet filtering or port forwarding is enabled on the router Disable these features on the router For details refer to your router s documentation You did not restart the unit after registering on the KX VC Series NAT Traversal Service registration page Restarting the unit is necessary to apply the registration information Turn off power to the unit and then turn it back on to restart the unit You did not restart the unit after registering on the KX VC Series NAT Traversal Service registration page Restarting the unit is necessary to apply the registration information Turn off power to the unit and then turn it back on to restart the unit You are trying to register an invalid Registration Key Recheck the information of the Registration Key that was issued Page 10 then repeat the registration Page 15 NAT Traversal Service User s Guide 35 Troubleshooting 36 XXXXXXXX Note e An error code containing alphanumeric characters is displayed in XXXXXXXX Service will expire soon Please purchase and register new Registration Key Card to avoid interruption of NAT Traversal Service Expiration date could be checked at Enhancement screen Service expired Please purchase and register new Registration Key Card to activate NAT Traversal Service NAT Traversal Service User s Guide e The router or the
35. ou want to cancel the local site selection is displayed 4 Use q P to select Yes and press Enter e The Home screen is displayed Document Version 2012 03 NAT Traversal Service User s Guide 21 Using KX VC Series NAT Traversal Service Adding Contacts to the Contact List Registering a Single party Contact 1 Press Menu e The Menu screen is displayed 2 Use A W to select New Contact and press Enter e The contact list registration screen is displayed 3 Use AJ W to select the following items for input a Speed Dial g Multi Point Nose 2 sites 3sites P Terminal ID S t BEN abc E a WGN save UY Clear Group Site Enter a name for the contact up to 24 characters Speed Dial Enter a speed dial number 1 300 Multi Point Use lt q gt to select No Terminal ID Enter a Terminal ID 7 digits 4 Press G e A dialog box to confirm the saving of settings is displayed 5 Use q gt to select Yes and press Enter e The contact list screen is displayed Note e Tocontinue entering another contact press B and repeat steps 3 5 6 Press Home e The Home screen is displayed 22 NAT Traversal Service User s Guide Registering a Multiple party Contact Note e If you are using the KX VC300 registering a multiple party contact can only be done after purchasing an activation key card KX VCS301 to activ
36. press Enter The port number setting screen for the router is displayed Confirm that Auto default is set for Port Number If Auto is not set follow the next step to change the setting 1 Use A W to select Port Number 2 Use q gt to select Auto 14 Press G e A dialog box to confirm the saving of settings and system restart after saving is displayed 15 Select Yes using q gt then press Enter e The system will automatically restart to reflect changes to system settings After the unit restarts check that NAT Traversal Mode is displayed in the upper right of the Home screen Document Version 2012 03 Setting up KX VC Series NAT Traversal Service If the unit has been used before If you are already using this unit in IP Mode follow the procedure below to configure the network settings 1 Press Menu e The Menu screen is displayed 2 Use A W to select Settings and press Enter e The system settings screen is displayed 3 Press gt twice e The third page is displayed 4 Use A W to select Admin login and press Enter e The login screen is displayed 5 Use A W to select Password then enter the administrator password 4 10 digits a Login EBS w EGJ e Clear Note e Please enter the administrator password that was set during installation e f you forget the administrator password please contact your dealer 6 Use A V
37. raversal Service User s Guide 7 Setting up KX VC Series NAT Traversal Service 4 Use A W to select Enhancement and press Enter e The enhanced feature confirmation screen is displayed Check the field MPR ID 1 MPR ID 1 1234 5678 90AB CDEF KX VC Series Not registered NAT Traversal Service Activated Features None 5 Press Home e The Home screen is displayed 8 NAT Traversal Service User s Guide To obtain a Registration Key using a computer Note e The following web browsers are supported Microsoft Windows Internet Explorer 8 Windows Internet Explorer 9 Mozilla Firefox 8 Google Chrome 15 1 From a computer access the KX VC Series NAT Traversal Service registration page https www tsunagarunet com hdcom main e The login screen is displayed Note e The login screen is displayed in English You can change the language from the drop down list in the upper right of the screen 2 Enter the characters displayed in the image and then click Apply English H Micia I A AA A I a AIFA TIAA Please enter Security Code shown below and click Apply i Apply n case of lost of the applied Registration Key information enter Security Code shown above and click here e The device application screen is displayed Note e The fields are case sensitive Document Version 2012 03 Setting up KX
38. scellaneous About the Display of Dates The dates and times for the service period and service extension period of the KX VC Series NAT Traversal Service are given in Greenwich Mean Time About the Setting Descriptions This manual describes the displayed settings and value ranges etc for Software File Version 2 30 About the Illustrations In this manual the illustrations of the unit are based on the appearance of the KX VC600 About the Activation Key Sheet The Activation Key Sheet mentioned in this manual is included with the KX VC500 Software File Version 2 30 or later or KX VC300 KX VC600 If you are using a KX VC500 Software File Version 2 20 or earlier the Activation Key Sheet is not included with the unit For details about obtaining the Activation Key Sheet contact your dealer Document Version 2012 03 NAT Traversal Service User s Guide 3 Table of Contents Table of Contents Introducing KX VC Series NAT Traversal Service c ccseeeeeeeeeeeees 5 Overview of KX VC Series NAT Traversal Service cccsccceseeseeeeeeeseeeeseeeseneseeeeeeneeas 5 Setting up KX VC Series NAT Traversal Service ccccseeeeeeeeneeeees 7 Connect to the Internet sciicctasete cece cess ee eels sonic eens te ness eweesy eneeneecmenanecsanesienaccesusevestecsneeeeeeaees 7 Obtain a Registration Key agree cere cece occa sensors ee ccete sadecienecercecesceyteeeecencc nceencen cee 7 To check the MPR ID using the unit
39. to select Login and press Enter e The admin menu screen is displayed Document Version 2012 03 7 Use AJ W to select Connection mode and press Enter IP Mode Tokyo 192 168 181 110 Max Bandwidth 9 0 Mbps Admin Menu Encryption Encryption ON Update Settings Connection mode SIP Settings 1 3 gt ERE Next G YJ oy m e The connection mode setting screen is displayed 8 Press Enter and use A W to select NAT Traversal Mode IP Mode X _B Em EE save i a Note e Communication cannot be established with a party whose connection mode setting differs from yours 9 Press G e A dialog box to confirm the saving of settings and system restart after saving is displayed 10 Select Yes using lt q gt then press Enter e After the unit restarts the network settings screen is displayed Note e Restarting may take some time depending on the current network load NAT Traversal Service User s Guide 13 Setting up KX VC Series NAT Traversal Service 11 Use A W to select the following items for input Manual gt SS Sea eee IP Address Subnet mask Default Gateway 14 Manual DNS Server Primary DNS Server Secondary DNS Server ne NGI save DY clear IP Address Use q P to select whether the IP address information for this unit IP Address Subnet mask Default Gateway will be obtained automaticall
40. umbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 DNS Server Use q gt to select whether the IP address information for the DNS servers Primary DNS Server Secondary DNS Server will be obtained automatically from a DHCP server or will be set manually Auto default Obtain the IP address information automatically Manual Set the IP address information manually NAT Traversal Service User s Guide 12 13 Note e To select Auto IP Address must be set to Auto Primary DNS Server Enter the IP address of the primary DNS server Secondary DNS Server Enter the IP address of the secondary DNS server Note e Primary DNS Server and Secondary DNS Server can be entered only if DNS Server is set to Manual e lf the value for Primary DNS Server or Secondary DNS Server contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Press G If Auto is set for IP Address A dialog box to confirm the saving of settings and system restart after saving is displayed Proceed to step 15 If Manual is set for IP Address A dialog box to confirm the saving of settings is displayed Select Yes using q P then
41. up KX VC Series NAT Traversal Service call can still be established if the encryption keys match Document Version 2012 03 Setting a Shared Encryption Key Note e There is a danger that encryption settings will be changed by a third party Therefore be careful when managing the administrator password and giving users the authority to change encryption settings 1 Perform steps 1 6 in If the unit has been used before e The admin menu screen is displayed 2 Use A W to select Encryption and press Enter e The encryption settings screen is displayed 3 Use AJ W to select the following items for input lt Admin Encryption Encryption Key etter GB input mode a EGE save BYE clea Access mode Use q gt to select Admin Encryption Use q gt to select ON Note e Ifthe Encryption setting does not match that of the other party in a video conference call the video conference call will not start Encryption Key Enter an encryption key 4 to 256 characters alphanumeric space symbols Note e amp lt gt comma double quotation mark cannot be entered e While being entered the characters of the encryption key are displayed but once the settings are saved all the characters will be displayed as asterisks and you will no NAT Traversal Service User s Guide 17 Setting up KX VC Series NAT Traversal Service longer be able to che
42. uration Affordable because a fixed IP address is not required Connect easily by calling a Terminal ID 7 digits Supports encrypted communication to ensure security 1 Please use a router that has been tested by Panasonic for use with this service Page 7 Service Period Overview To use this service registration is necessary By registering using the Activation Key Sheet included with the product you can use this service for 3 months at no charge The service period starts as soon as registration is complete i e after completing the procedure explained in Registering the Registration Key to the Unit The service period will be effective on the whole day until midnight when the date changes 3 months from the start of the service period Example 1 Registration is completed on April 1 Whole day July 1 April 1 Until midnight July 2 2 SS Available Service Period Example 2 Registration is completed on December 15 Whole day March 15 December 15 Until midnight March 16 ft st Available Service Period Document Version 2012 03 NAT Traversal Service User s Guide 5 Introducing KX VC Series NAT Traversal Service Note e You can check the service expiration date using the unit For details see Confirming the Service Period To continue using this service after the trial service period has ended you must purchase an Activation Key Card to extend the service period The length of the servi
43. y from a DHCP server or will be set manually Auto default Obtain the IP address information automatically Manual Set the IP address information manually IP Address Enter the IP address of the unit Subnet mask Enter the subnet mask Default Gateway Enter the IP address of the default gateway Note e IP Address Subnet mask and Default Gateway can be entered only if IP Address is set to Manual e Ifthe value for IP Address Subnet mask or Default Gateway contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 DNS Server Use q gt to select whether the IP address information for the DNS servers Primary DNS Server Secondary DNS Server will be obtained automatically from a DHCP server or will be set manually Auto default Obtain the IP address information automatically Manual Set the IP address information manually NAT Traversal Service User s Guide 12 13 Note e To select Auto IP Address must be set to Auto Primary DNS Server Enter the IP address of the primary DNS server Secondary DNS Server Enter the IP address of the secondary DNS server Note e Primary DNS Server and Secondary DNS Server can be entered only if DNS Server is set to Manual e lf t
44. yed in the image and then click here at the bottom of the screen English Please enter Security Code shown below and click Apply Apply In case of lost of the applied Registration Key information enter Security Code shown above and click here e The unit information login screen is displayed Note e The fields are case sensitive 3 Fill in the following items NAT Traversal Service HomePage Enter unit information Enter MPR ID printed on the rear of HOYC unit MPR ID NOTE Ifthere is no MPR ID printed on the rear of HDC unit ease refer to Operat ng manua now to see MPR IC on the TV screen of HO VC Enter information printed on the activation key card Activation Key No Registration ID Back Next 10 NAT Traversal Service User s Guide MPR ID Activation Key No Registration ID Click Next e The unit information screen is displayed Check the Registration Key information on the screen When you are finished close the browser NAT Traversal Service HomePage Specific system information is shown below Terminal ID Ie TeTu MPR ID 7600 0100 FO4F FA3C MAC address TUTU T Ado Activation Key No AELS IAS tury ALF Registration ID BoB TL Registration Key a P mo Il a TE iE Expiration date 3 months after first use of NAT traversal service Back Document Version 2012 03 Setting up KX VC Series NAT Traversal Service Reg ister th
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