2010 VCE VET Information Technology Written examination
Contents
1. END OF QUESTION AND ANSWER BOOK Name Location Internet Internal External Login Network Network email email files printing Alfred B no ok no ok ok Bron A has gone to an off site meeting Carlos A no Dave C no ok no ok ok Eddy A no no no no no Fatima B no ok no ok ok Gina A no no no no no a Tick v the box for the most likely single cause of all these problems file server is not working mail server is not working __ network switch is not working Internet connection is broken applications server is not working 1 mark b Explain how the fault you identified can produce printing login and Internet problems 1 mark2. VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY z7 4 Victorian Certificate of Education SUPERVISOR TO ATTACH PROCESSING LABEL HERE 2010 STUDENT NUMBER Letter Figures Words VCE VET INFORMATION TECHNOLOGY Written examination Friday 12 November 2010 Reading time 9 00 am to 9 15 am 15 minutes Writing time 9 15 am to 10 45 am 1 hour 30 minutes QUESTION AND ANSWER BOOK Structure of book Section Number of Number of questions Number of questions to be answered marks A 20 20 20 B 23 23 70 Total 90 Students are permitted to bring into the examination room pens pencils highlighters erasers sharpeners and rulers Students are NOT permitted to bring into the examination room blank sheets of paper and or white out liquid tape No calculator is allowed in this examination Materials supplied e Question and answer book of 22 pages e Answer sheet for multiple choice questions Instructions e Write your student number in the space provided above on this page e Check that your name and student number as printed on your answer sheet for multiple choice questions are correct and sign your name in the space provided to verify this e All written responses must be in English At the end of the examination e Place the answer sheet for multiple choice questions inside the front cover of this book VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2010 2010 VET INFO TECH EXAM 2 SECTION A
3. mm o mm mm m mm mm m mm mm OOOOOOOooooOoooooooooooooooos When Thomas tried to complete the feedback form he was not sure what to do b Describe one way for Valley Movies to provide help on the feedback form 1 mark Valley Movies also has a survey where customers answer questions and give their feedback It publishes the results of the survey on the website c Explain why the cinema went to so much trouble to do this 1 mark Question 10 One of the OH amp S rules at Ramani s workplace states All employees must use a chair fitted with a gas lift seat Describe the main ergonomic benefit of a gas lift chair 1 mark SECTION B continued Question 11 2010 VET INFO TECH EXAM a Explain the difference between operating system software and application software b Name two functions of a computer s operating system 1 mark Question 12 2 marks Complete the following table by giving an example of a device that connects to each computer connector shown Cross section of connection Device 4 marks SECTION B continued TURN OVER 2 010 VET INFO TECH EXAM 12 Question 13 There are many types of workplace hazards such as Label each of the situations in the table below with one of the hazards in the list chemical environmental electrical manual handling mechanical psychological Situation Ha
4. is A the power supply is not working correctly B he damaged the RAM during the installation C he damaged the motherboard during the installation D he used incorrect procedures when installing the RAM Question 18 Lee decided to create a restore or reference point using System Restore What information does the restore point contain A the entire hard drive contents B the operating system and recently modified data C the operating system and applications only without data D some dynamic system and configuration files and registry settings Question 19 Joseph works for a large sporting organisation It has a ten year old database of members and volunteers The database system is undergoing major modifications and upgrades Joseph s task is to update the database system s user manual Which is the most appropriate sequence of tasks for Joseph to undertake A B obtain user feedback on current system obtain new system specifications obtain user feedback on new system update current user documentation write new user documentation design new documentation standard distribute final documentation obtain user feedback on documentation obtain user feedback on documentation submit documentation for approval C D obtain user feedback on current system design new documentation standard obtain user feedback on new system obtain user feedback on current system write new user documentation update current user docum
5. three email accounts are used by the Accounts Payable department e APgroup mycouncil vic gov au e leanne mycouncil vic gov au e elias mycouncil vic gov au 2 marks SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 16 Question 17 Helena calls you at the Help Desk to say her computer suddenly powered off while she was updating an existing document stored on her local hard drive a Tick v the most appropriate first action to undertake check the Help Desk logs to see if her computer has done this previously tell her to wait 30 minutes then reboot and call again if the problem persists ask her to check that power is available and the power cable is connected ask her to check that the screen is properly connected both power and data ask her to check that the network cable is properly connected 1 mark The recommended action has no effect b Tick v the most appropriate next action to undertake have her connect the computer to a different power point check the computer for viruses pop up advertisements and other malware send a technician on site to investigate install the latest motherboard BIOS update have her computer delivered to the repair centre and replace it temporarily with a spare one 1 mark Helena s computer is working again However she cannot open the document she was working on when it failed c What is the mo
6. 286 and printer and driver SECTION A continued 3 2010 VET INFO TECH EXAM Question 3 The Help Desk of a large company received the following calls Job Time Caller Nature of problem W 8 45 am Finance The payroll software requires an update X 8 50am CEO No Intranet access meeting with auditor Y 9 00 am Marketing Replace printer cartridge for a job needed next week Z 9 00 am Training Manager Presentation equipment needs setting up for this afternoon The rapidity of the calls made it necessary to prioritise the jobs Which is the most appropriate order to address the jobs A W X Y and Z B X W Zand Y C Z Y X and W D X Z W and Y Question 4 A large firm is upgrading an existing accounting system It is important for the users of the upgraded system to review its new user manual A in case there are too many changes to the upgraded system B to make sure that the IT staff have done the upgrade correctly C to check for any spelling and grammatical errors in the user manual D to provide feedback if any changes need to be made to the user manual Question 5 Joshua calls the Help Desk to complain that he cannot access the network Which is the Help Desk s most appropriate first action A send a technician to fix the problem B advise Joshua to power off and reboot the computer C advise Joshua to try to connect using a different workstation D advise Joshua to ch
7. Desk for the full implementation Which is the most useful feedback for this purpose A features working differently in the new system B records containing incorrectly converted details C spelling and grammatical errors in the help screens D suggested additions to navigation buttons and menu system Question 16 You are the leader of a team one of whom suffers an avoidable workplace injury Which is the most appropriate sequence of tasks for you to undertake after this incident A B advise workplace safety officer of incident draft new OH amp S policies to cover incident check whether OH amp S policies are adequate advise workplace safety officer of incident draft new OH amp S policies to cover incident assess the severity of the injuries submit new policies to workplace safety officer submit new policies to workplace safety officer C D advise other team leaders of incident assess the severity of the injuries submit new policies to workplace safety officer check whether OH amp S policies are adequate check whether OH amp S policies are adequate advise other team leaders of incident assess the severity of the injuries draft new OH amp S policies to cover incident SECTION A continued TURN OVER 2010 VET INFO TECH EXAM 6 Question 17 Tomas decided to upgrade his RAM He installed the RAM himself but then had trouble with his computer It would start up but turn off after about 10 minutes The most likely cause of the problem
8. Multiple choice questions Instructions for Section A Answer all questions in pencil on the answer sheet provided for multiple choice questions Choose the response that is correct or that best answers the question A correct answer scores 1 an incorrect answer scores 0 Marks will not be deducted for incorrect answers No marks will be given if more than one answer is completed for any question Question 1 Rahel was correctly following standard operating procedures while repairing a computer when she sustained a minor injury A first aid officer attended to her injury filled in an incident report and gave it to the Occupational Health and Safety OH amp S manager The OH amp S manager noticed that Rahel s colleagues had also sustained similar injuries What is the best course of action for the OH amp S manager to take next A take Rahel to a health clinic to see a doctor B fix and update the standard operating procedures C tell Rahel to fill out a Worker s Injury Claim Form D review the work practices of Rahel and her colleagues Question 2 The diagram below shows a search engine window Web Images News Games X3286 printer driver Search the Internet Preferences Advanced Search Advertising The highest ranking results of the above search will include Internet pages that have information about A X3286 or printer driver B X3286 or printer or driver C X3286 and printer driver D X3
9. ach person is shared equally by all employees employers contractors suppliers and visitors Identify four ways of making this text comply more closely with good user documentation guidelines Note you are not required to rewrite the text 1 4 marks SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 14 Question 15 Your computer takes a very long time to open a large file that is stored on the company server However a copy of the same file saved locally on your computer opens much faster You think that a bottleneck might be causing the delay a Explain what a bottleneck is in this context 1 mark b Give two different examples of a possible bottleneck in this context 2 marks c Select one of your answers from part b and describe a test that will check whether it is a bottleneck 1 mark SECTION B continued 15 2010 VET INFO TECH EXAM Question 16 Leanne and Elias share the job of Accounts Payable Officer for the Mytown Council They use the APgroup account to log on to the organisation s computer network They both know the APgroup password All passwords in the organisation change every two months and are required to meet the organisation s complexity rules a Explain an advantage of sharing the APgroup login 1 mark b Explain a disadvantage of sharing the APgroup login 1 mark c Describe why the following
10. eck that the network cable is properly connected Question 6 When using the Internet at school a pop up message informs you that your computer has a virus The message also advises you to download a removal tool by clicking the included Download button Which is the best action A click the Download button and follow the instructions B capture a screen image and email it to your systems administrator C click the cancel button on the message and ignore it as it is an advertising message D click the Download button and print out the instructions to show your systems administrator Question 7 When assisting a friend of the family with purchasing a computer the first thing you should check is A what they want to do with the computer B their budget for the computer software and extras C who provides the Internet connection and how fast it is D who will be using the computer and their level of experience SECTION A continued TURN OVER 2010 VET INFO TECH EXAM 4 Question 8 Greg rings up the Help Desk complaining that he cannot print to the network printer Rana works at the Help Desk and checks the previous logs She notices that the print server has problems due to an upgrade and the temporary solution is to reset the print server until the supplier sends an upgrade patch Rana s best course of action is to reset the print server and A tell Greg the problem is fixed then hang up the phone B
11. entation obtain user feedback on documentation distribute final documentation submit documentation for approval obtain user feedback on documentation Question 20 Virtual memory is a computer system technique that gives an application program the impression that it has contiguous working memory Virtual memory works in a computer A by using hard disk space to extend physical memory size B in the same way as RAM because it is part of RAM itself C by moving little used content from RAM to the hard drive D by redefining the address space with a contiguous virtual memory address END OF SECTION A 7 2010 VET INFO TECH EXAM SECTION B Short answer questions Instructions for Section B Answer all questions in the spaces provided Question 1 List three measurable criteria that Help Desk management can use to monitor a Help Desk s performance 1 3 marks Question 2 Hassan works for BCA Bookshop and backs up his work on a 2 TB USB hard disk He also uses this disk to back up personal data At home he downloaded a pirated music file from the Internet When he accessed this file at work from his USB hard disk the following message popped up Alert Notification Abracadabra found in file popular_music mp3 a Suggest why this message popped up on his computer 1 mark b Explain in detail the best action for Hassan to take 1 mark c How could Hassan have prevented this message fr
12. explain the problem apologise to Greg then hang up the phone C wait on the phone until Greg prints to see if this solves his printing problems D hang up the phone then call the supplier to complain about not sending the patch Question 9 An organisation uses a style guide when creating user documentation so that all user documents A are written in exactly the same grammatical style B have consistent formatting readability and clarity C can be accepted by the management of the organisation D can be proofread more easily by users of the organisation Question 10 Following are two typical computer operations e placing several files in a password protected compression file e g ZIP or RAR file e a word processor checks spelling while you are typing a document These operations are A two multitasking processes B abatch system and a real time process C a batch system and a multitasking process D a real time system and a multitasking process Question 11 Chris is a computer programmer He is also an OH amp S officer for his work area He finished assessing the ergonomics of his office workspace and found some problems Chris s next action is to A order ergonomic equipment to replace the deficient items B immediately fix all ergonomic problems before people hurt themselves C write a report based on his findings and submit the report to the OH amp S manager D provide training to his colleagues on
13. facture Save Record Cancel b Describe the step s a user takes to alter the name of the toy assuming a GUI interface 1 mark The table below describes possible steps that occur after writing the user manual c Write the numbers of the appropriate steps on the flowchart provided Step Description 1 Review system specifications 2 Gather and analyse feedback 3 Design documentation template 4 Submit user manual to ToyShopForAll for approval 5 Submit user manual to target audience for review 6 Make changes to user manual 2 marks SECTION B continued 19 2010 VET INFO TECH EXAM Question 20 a Training Needs Analysis TNA is a process used to determine the training required by a client or group of people in the workforce A large company will be installing a new stock control system in the next six months Tick 7 the boxes of the four most important things you would need to determine when conducting a TNA for this company budget current hardware level of help documentation required software skills required type of data to be entered on the system type of tasks required novice intermediate or advanced users venue close to public transport 2 marks Three months after the training is complete suggest the most appropriate way to gather feedback on the training and evaluate its success 1 mark What is the best way to determine the level of technical supp
14. latest computer game which has intense 3D graphics She complains to the Help Desk that her system is running slowly Her computer includes an Intel Core2 Duo 4 GB RAM a high end 3D graphics card and a 500 GB SATA II hard disk The Help Desk uses a systems diagnostic tool on her computer to assess its performance while the game is running The following graphs show her computer s resources 100 100 4 GB 0 0 0 CPU 1 CPU 2 physical memory percentage usage vs time percentage usage vs time MB usage vs time a Why is Amy s computer running slowly 1 mark b What is the best way to fix the problem 1 mark SECTION B continued TURN OVER 2010 VET INFO TECH EXAM Question 23 One morning the Help Desk receives a large number of calls Your job as the Help Desk supervisor is to monitor system wide problems Following is a summary of the information from the first few calls 22 Name Location Issue Alfred B no Internet Bron A email program is not responding Carlos A cannot log in to network Dave C no Internet Eddy A cannot open network drive files Fatima B sent an email to a client but they have not received it Gina A cannot print to network printer You made some follow up calls to get more information from the users and placed the information in the following table Unavailable information was marked with
15. om popping up in the first place 1 mark SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 8 Question 3 Choose one of the following computers Desktop Notebook Computer chosen State one advantage and one disadvantage of using this computer from an Occupational Health and Safety OH amp S viewpoint Advantage Disadvantage 2 marks Question 4 The creator of user documentation must consider several factors Tick v the two most appropriate boxes that describe good user documentation features caters for fluent English speaking users has captions used underneath screen dumps in very small font size is clear to the target audience meets most of the business and user requirements has consistent formatting with relevant screen dumps information is easier to find through the index than the table of contents 2 marks Question 5 Give a reason why an organisation uses a standard when producing user documentation 1 mark SECTION B continued 9 2010 VET INFO TECH EXAM Question 6 Cindy works for a graphic design firm and uses her computer for most of the day to edit photos create logos and design brochures The table below describes Cindy s computer use Complete the table by writing in the OH amp S impact on Cindy s health Computer use OH amp S health impact Keyboard Types continuou
16. ort the users would require once the new stock control system is fully operational within the workplace 1 mark SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 20 Question 21 You are assisting a workstation manufacturer to design new workstations for your office The manufacturer offers several alternative features You must ensure that the final design is suitable for staff members of all heights and builds Workstation layout Monitor and keyboard in the Monitor and keyboard on a centre of a straight workspace diagonal workspace corner a Tick v the box of the preferred workstation layout and explain one advantage of your choice 1 mark Bookshelf placement iia Open faced bookshelf on Open faced bookshelf floor behind chair attached to the wall above the workspace and monitor b Tick the box of the preferred bookshelf placement and explain one advantage of your choice 1 mark Keyboard location Drawer Movement Drawer Movement No keyboard drawer Pull out keyboard Pull out keyboard drawer on the work drawer under the work surface under the surface computer and monitor c Tick v the box of the preferred keyboard location and explain one advantage of your choice 1 mark SECTION B continued 21 2010 VET INFO TECH EXAM Question 22 Amy works for a games development company She is testing the company s
17. sly without a break Posture Sometimes slouches over the keyboard with her feet stretched out under the desk 2 marks Question 7 Some laptops are available with a Solid State Drive SSD instead of a Hard Disk Drive HDD a List two advantages of using an SSD compared to an HDD in a laptop 2 marks b List one disadvantage of using an SSD compared to an HDD in a laptop 1 mark Question 8 An antivirus program found an infected file and offered the choices to Quarantine or Delete the file a Explain the purpose of quarantining an infected file 2 marks b Explain how a worm differs from a general virus 1 mark SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 10 Question 9 Valley Movies is a cinema that sells tickets online to customers This saves customers queuing when they wish to see a particular film Thomas attempted to purchase his ticket online using his credit card but halfway through the transaction his Internet browser crashed The cinema s website has a feedback form for customer queries a Add two important missing items to the following online feedback form H Ca Ces Oe Cen Cen Cen Cen Cen Cen Cen Cen Cen Ge Gs Ca Oj Valley Club Current Specials Buy Online P i Feedback Main Menu Comi Attractic s Valley Club Feedback 2 marks r l ii Ci mm mm mmm m mm mm mm oO o mm Gaa C O mm
18. st likely reason she cannot open her document 1 mark d What must Helena do to recover her document 1 mark SECTION B continued Question 18 Tick v the boxes of four items that use space in a computer s physical RAM a operating system virtual memory CD image data programs run by the user temporary backup files video RAM recently closed files data used by the running programs 2010 VET INFO TECH EXAM 2 marks State which of the systems below will have the most available RAM for a CAD program and explain why this is the case Component System 1 System 2 CPU and motherboard 64 bit y v RAM DDR3 6 GB 4 GB Video 512 MB v Video 1 GB v Operating System 32 bit OEM v Operating System 64 bit OEM v 2 marks SECTION B continued TURN OVER 2010 VET INFO TECH EXAM 18 Question 19 ToyShopForAll a large toy company asked an IT consultant to write a user manual for its new database system a Explain the first thing the IT consultant does before writing the user manual 1 mark A screen dump from the database system is shown below ee eee etd Shops rit P oo meal B tO Pratar X Picture of Toy Product Code 00011 Name of Toy Toy Bicks Toy Colour Green Oo al Cost 2 99 Sell Price 9 99 i el Date of Manu
19. the best practice for creating an ergonomic environment Question 12 Tamana is a freelance document designer writer She is creating the user documents for a new company The company does not have any defined standards but suggests that its documents should use either 11 point Times serif font or 11 point Arial sans serif font What is the main reason Tamana decides to use the 11 point Times font A Serif fonts contain more special characters B Documents in serif fonts are easier to comprehend C Document style guides normally specify serif fonts D As Times is narrower than Arial there will be fewer pages SECTION A continued 5 2010 VET INFO TECH EXAM Question 13 Three common forms of software licensing include A malware freeware and off the shelf B shareware open source and off the shelf C closed source open source and freeware D malware shareware and universal serial source Question 14 Hot swap hard disk drives means A mirrored drives with dual controllers B the same as RAID 5 Redundant Array of Inexpensive Disks 5 C drives will be automatically swapped out when a server is overheating D failed drives can be replaced manually while the computer is still turned on Question 15 Alice is implementing a new accounting system She installed it for a small number of users to test before implementing it company wide She is collecting feedback from the testing staff to prepare the Help
20. zard Caitlin s computer has failed so she will need to work overtime to produce her weekly report on time A new enclosed printer and photocopier room is being built in a corner of an open plan office While the room is being built the printer and photocopier are working in an unused workspace where paper is also stored The carpenters building a printer and photocopier room leave their tools and materials stacked outside the room in a passageway that leads to the lunchroom A printer and photocopier room contains several photocopiers One is an older model Its toner is in bottles which the operator opens manually and pours into the copier 4 marks SECTION B continued Question 14 2010 VET INFO TECH EXAM You are compiling a policy and procedures manual The Workplace Safety Officer submitted the following text as part of the OH amp S section Workplace hazards The following common hazards biological agents bacteria viruses electrical current lightning extreme temperature falls falling objects people falling from height hazardous substances acids asbestos hydrocarbons poisons loud noise machinery manual handling heavy loads muscular strain psychological stress bullying conflict violence and radiation lasers microwaves ultraviolet light may be classified as OH amp S hazards In the workplace environment the responsibility of ensuring the optimal safety of e
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