RHUB User Manual
Contents
1. U E TurboSupport User Manual For PC Users Version 4 2 RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 support rhubcom com http www rhubcom com Contents PREFACE EHET 4 ORGANIZATION nom RS Po BS HONE rer TP A HI EA EP TE OEY AP OES MT IT TCE CT 4 TE SEES EX 1 Gin ote etc se ONO rt Hr ui ias 4 CONSTRAINT tii ida 5 TURBOSUPPORT CONTROL PANEL AND KEY FUNCTIONS FOR PRESENTER csccsscsscescescescesscsscsscescessens 5 1 SETTINGUPTURBOSUPPORT cacao 6 2 REMOTE SUPPORT conri ia AE AAA AA ia S 2 1 STARTING A REMOTE SUPPORT MEETING ccccccseccssccsccscesccesccsseuscesccscesccessessesscesseuscusscessenssenseuss 8 2 2 ANVITING THE ATIENDE Eat di dis 8 23 PROVIDING VIUIATIEPAR FY SUPPOR Tarda dida 9 24 SWITCHING TO DRAINING MODE ids 9 2 5 REBOOTING FROM REMOTE AND AUTO REJOINING see e 9 2 6 CLOSING REMOTE SUPPORT SESSION AND LOCKING COMPUTER 10 2 7 REMOTE SUPPORT ONE TO ONE FILE TRANSFER ee 11 3 JOINING A MEETING cas sack ccs es eas sae ctoscdewaeds saccacseadaccadesatendescdesecdssaseacteadaseadessseadaeadeseseseeeaces 12 4 COMMON FEATURES iia iia 14 4 1 PAUSING AND STARTING APPLICATION SHARING xe 14 4 2 CHANGING APPEICATION SHARING ornen EEEE EE aaa 14 4 3 SHOW SPECIFIC MONITOR IN MULTIPLE MONITOR SETUP cccccsccssccscccescscesscesccscesscesseuscs 14 4 4 CHANGING PRESENTER grr cele ta tarda 15 4 5 CHANGING CONTROLLER a o A e o ee ret cath a 15 4 62. An Outlook message can also be automatically generated when a user chooses to invites attendees to a future or an active meeting ld Join my TurboMeeting session Interactive me uh En Meeting Inset FomatTet 8 Em sl CE Ez HE Busy _ tar Recurrence EF Y TimeZones 1 Cancel _ Attendees i415 minutes mo Spelling Invitation Ea cs g Sq categorizes I gt Actions show 1 Options Proofing f Da ca Invitations have not been sent for this meeting This appointment occurs in the past Subject Join my Turbohleeting session Interactive meeting Location TurboMeeting Start time Thu 5 21 2010 12 00 PM lt E AI day event End time Thu 5 27 2010 1 00 PM lt Please join my TurboMeeting session at http waw turbomeet com join id 165981092p Meeting ID 1659 8109 Meeting Password No password needed Subject Interactive meeting Conference Call Number 405 418 5010 Access Code 16598109 Outlook message with calendar information is automatically generated for a scheduled meeting 23 4 26 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor Si TurboMeeting x File Tools Help amp Showing my scree an O e Chat Send Files Record 1 Meeting Server Address www turbomeet com 2 Meeting ID
3. Attendees La John Doe Host Me Esene Cervenka Remove this attendee Me 4 19 Change Language for TurboSupport Ul Each TurboSupport user can change the language of their TurboSupport user interface Click the Tools menu item then Options and select a language from the drop down list Options Select Language Default Language ka Show all TurboMeeting windows Remove Turbokdeeting from attendee computers at the end of sessions 7 show my desktop when a meeting harta NM Integrate with Outlook Options dialog 4 20 Show all TurboSupport Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboSupport and its associated windows since these windows are treated as transparent To expose the TurboSupport control panel and associated windows click the Tools menu item then Options and check Show all TurboSupport windows 4 21 Auto Uninstall TurboSupport from Attendee Computers As the meeting host you can tell the system to automatically uninstall the TurboSupport client on the attendee computers at the end of a meeting session Click the Tools menu item then Options and check Remove TurboSupport from attendee computers at the end of sessions 21 4 22 Show Presenter s Desktop When Meeting Starts As the meeting presenter you can display all transparent windows on your scre
4. 1535 8976 imite Attendees Powered By R HUB Multiple Monitor selection in TurboSupport 24 Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed om im LE E gt k er i a a i sa Multiple Monitor view if entire Desktop shown 4 27 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboSupport to show the entire Desktop or to show individual monitors as shown below LA Desktop Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 4 28 Webcam Video During a meeting the host can display the video from their webcams by clicking the Start Webcam button Start Webcam 4 29 Polling The host of a meeting can create a poll with questions and multiple choice answers for the attendees Poll questions can be created ahead of time by clicking the Poll link in the user s List of scheduled meetings Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option B Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multiple responses Mew Poll lol ED aaa Question 128 character Max What i
5. a meeting you can record the actions on the presenter s screen It also records the voice captured by the microphone on the presenter s computer To record meeting conversation you need to turn on your speaker phone and move it close to the microphone on the presenter s computer in order to capture conversations Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable Just run the file and it will replay the entire recording session 4 9 Using WebCam During a meeting each presenter can start their own web camera or WebCam The presenter s WebCam video will be visible to all attendees If the presenter is changed the new presenter can start their own WebCam although only the current presenter s WebCam is visible to attendees 0 Start Webcam WebCam option If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Settings then by clicking the Advanced settings button then by clicking the Troubleshoot tab Are vou having problems with your graphics hardware These settings can help you troubleshoot displan related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by pour grap
6. can assign any participant or all participants to be a controller TurboSupport Control Panel and Key Functions for Presenter P ps TET TurboMeeting x File Tools Help y showing my screen a Start file transfer Show Mu Desktop kaas Show specifc application specific monitor or the entire desktop On off status of showing screen start or pause showing my screen Start chat G l Record computer screen and audio Chat Send Files A Record Attendees John Doe Host Me via Turboleetng 4 Flash attendee via Browser no Flash List of attendees Grant presentation rights to another attendee Grant keyboard and mouse to one or all attendees Start webcam Henge Change O Whiteboard Start a drawing application Presenter Controller amp Annotation Highlight anywhere on the desktop Invite Attendee 1 Meeting Server Address www turbomeet com Z Meeting ID 5492 4913 AAA Display ne a information kad meeting DI rDEn invitation including auto filled email invitation Powered By Re ALB Basic meeting information for meeting invitation TurboSupport Control Panel for Presenter 1 Setting up TurboSupport To host any type of meeting you need to download and run the TurboSupport client You can do a manual or automatic download of TurboSupport Manual download 1 Ina web browser go to your meeting server web address FE i P P Join Meeting Host Meet
7. meeting has been deleted CH TurbolMeeting The scheduled meeting Is deleted Alert after the meeting is deleted 34 7 Managing Profile Follow these steps to manage your profile 1 2 gt ee Se FR Log into TurboSupport Click Profile 2 TurboMeeting a x File Tools Help Home Active Profile Sign Cut First Mame Last Mame E mail Password Retype Phone Time Zone John Doe doeravaho0 com 211 023 7970 GMT 08 00 Pacific Time Submit Powered By R HUB Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your contact number Choose the relevant time zone Click Submit 35 8 Support Contact RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 642 5221 Fax 408 516 9612 support rhubcom com http www rhubcom com 36
8. meeting with the generated Meeting ID DAT TurboMeeting _ x File Tools Help Home Meeting Server Address vws turbomeet com Meeting ID 028 0029 Meeting Password A Your N arme Stacey Join Meeting Powered By Re HUB Supportee joins the Remote Support meeting The supportee should accept the default answer Control and view your computer Join Meeting Do you allow the support host to S Control and view your computer C View your computer only C Do nothing Continue Supportee allows supporter to Control and view your computer 29 If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s computer i TurboMeeting x File Tools Help CA nun ss Admin Record Please input the login name and password of the administrator Powered By R HUB For Windows non Admin users specify an admin name and password 30 On the supporter s computer choose Tools Change to unattended support session 4 TurboMeeting XP gt x File Help wo Attendees can wiew attendee list oy Attendees can Record lt Annotation Pen Size b Report Change Color Atte stop new attendees from joining 4 Pall mM Options k Change to unattended support session m a Start Webcam af Change Change EI Whiteb
9. while still providing buttons for the most common features of TurboSupport 19 E cay o amp G x Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the Tools menu item and then uncheck Attendees can view attendee list 4 14 Disable Recording Function As the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the Tools menu item and then uncheck Attendees can record 4 15 Reporting The reporting feature is covered in the Administrator Manual 4 16 Changing Colors There are three color options available in TurboSupport that let you choose between speed and image precision e Low Quality fastest e High Quality e Truecolor 24 bit slowest To change the color choose the menu item Tools then Change Color and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the Tools menu item then Options and check Stop additional attendees 20 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee
10. A A eV MAP A ROM eee eee SUN enn 15 4 7 SEND Oe TILE Ee PE Ot ie aE Sa o TT 16 4 8 RECORDING A e aera ES O ee AC 18 4 9 USING WEBO AM De a ere one Are a a O ee nC DINE 18 4 10 USING E ET N S e E 5B paramere as a eae a O es ee 19 4 11 USING ANNOTA TIO Nesta lat 19 4 12 FLOATING TOOLBAR altamar eric 19 4 13 HIDETHE ATTENDEE LAS Tiana alada 20 4 14 DISABLE RECORDING FUNCTION a a eee i Ge a 20 4 15 FRE POR TEN Gonen A A A ae eae 20 4 16 CHANGING COLORS aldea ene enken 20 4 17 STOP ADDITION AL AT TEN DEES 20 a ii 20 4 18 REMOVE ATTENDEES is eee nae cece ede 21 4 19 CHANGE LANGUAGE FOR TURBOSUPPORT UL 21 4 20 SHOW ALL TURBOSUPPORT WINDOWS xe ee 21 4 21 AUTO UNINSTALL TURBOSUPPORT FROM ATTENDEE COMPUTERS 21 4 22 SHOW PRESENTER S DESKTOP WHEN MEETING STARTS see 22 4 23 ENABLE TURBOSUPPORT OUTLOOK TOOLBAR ccccccssccsccscceccesccuscesccesscusceuccesceuscenccesseussensees 22 4 24 REMOTE PRINTING rio aia 22 4 25 OUTLOOK INTEGRATION dada 23 4 26 MULTIPLE MONITORS FOR PRESENTER Sia ada 24 4 27 MULTIPLE MONITORS FOR SUPPORTER ccnoccoccnoconccnnccnoconocnnccnoconocnnccnoronoconconoronocnnconoconocnnccnacenicos 25 4 28 AN BB Ai NIDE OS Ss eta A A an daemeiaceatal 25 4 29 OT dos too idealista 25 5 UNATTENDED SUPPOR I 600 ato 28 6 SCHEDULING MEETINGS ua a a 33 G2 SCHEDULING A MEETING on eect iia ena dono int ote is tia adeeb de 33 6 2 EDITING A SCHEDULED MEET acia de eee 34 6 3 STARTING A SCHEDULE MEETING o ar M
11. Type in the text and click Send To save the chat transcript click Save Browse to the location and save the file The chat is saved as a text file or a rich text file 4 7 Sending Files During a meeting there may be a need to send some files between meeting participants Instead of opening a mailing client and sending files a participant can send files using TurboSupport To send files e Click Send Files to open the File Transfer dialog box NE Send Files Send Files button e Click Add Files Folders 16 File Transfer xy Add File Folders Files folders to send ATE C Presentation pdf Total File Size 173 KB Total number of Files 1 To ALL File Transfer dialog Select a particular folder from the drop down list All the folders and files in that directory are displayed Folder selection dialog Select Je Users Je Windows de ProcessE xplorer tnd a Program Files autoexec bat Je FrogramD ata config sys de ProgramU ataT ech mith ddni log heading tet E E Presentation pdf FEE OK Cancel Folder Selection dialog Select the files folders or both and click OK They are added to the list of files folders to be sent In the File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants Click Send Files 17 4 8 Recording During
12. an view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 2 1 Starting a Remote Support Meeting 1 Launch TurboSupport by clicking the TurboSupport shortcut from the desktop 2 Enter the login credentials and Sign In 3 Inthe meeting control pane the options displayed are o Host an unscheduled meeting o Join a meeting o Schedule a meeting Click Host an unscheduled meeting to host an impromptu support meeting 4 Inthe next step choose the Remote Support meeting type 5 Enter the Password which is optional If you enter a password the invitees also need to enter in the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 2 2 Inviting the Attendee Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another instance could be a situation where more than one person is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking Invite Attendees the meeting details can
13. ara 34 6 4 DELETING A SCHEDULE MEETS octal elie 34 F MANAGING PROFID E naa EAR 35 8 SUPPORT CONTACTE ocacion 36 Preface TurboSupport is a collaborative remote support system The client server architecture requires Internet connectivity for its operation In TurboSupport a support session is called a meeting Organization This manual provides the steps to use the TurboSupport web collaboration system The User Manual is organized as follows Section 1 Setting up TurboSupport Section 2 Remote Support Section 3 Joining a Meeting Section 4 Common Features Section 5 Unattended Support Section 6 Scheduling Meetings Section 7 Managing Profile Section 8 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e The Host supporter is the person who initiates the meeting The Host must have a user account in TurboSupport system e The Attendee supportee is the person invited by the Host to join a meeting Attendee does not need an account in TurboSupport system The Host or an attendee can either be e The presenter showing their computer to all participants e A controller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter e The presenter
14. be emailed o The option to Join a view only meeting s not available for Remote Support 2 3 Providing Multi Party Support To join a meeting as a joint supporter you need a user account in the TurboSupport system and follow the steps below 1 Follow the path Start menu gt Programs gt TurboSupport gt Start Meeting or double click the TurboSupport shortcut from the desktop Enter the login credentials and Sign In In the meeting control pane the options displayed are o Host an unscheduled meeting o Joina meeting o Schedule a meeting Click Join a meeting to join a Remote Support meeting started by someone else There are two different ways in which you can join the meeting supporter or supportee Select a role to jan this remote support sessiort want my computer to be supported Options to join Remote Support Meeting Here you choose the option I want to work with the Meeting Host to support other 2 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 2 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have to reboot the attendee s computer during the supp
15. boSupport 2 Click Schedule a meeting 2 TurboMeeting SS x File Tools Help Home Active Profile Sign Cut Meeting Type Interactyve Meeting e Seminar a Remote Support a Remote Access to This Computer S Subject Discuss the new project Password Optional Dates Time Recurring Meeting Date Monday November 23 2009 lt Stat 70 00 AM End 11 230 Security E Only attendees from my network E C To be published a Submit Powered By Re ALB Scheduling meetings 3 Select the Meeting Type 33 4 Mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types but Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboSupport next time the scheduled meetings and the details are displayed 6 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 6 3 Starting a Schedule Meeting To start a scheduled meeting click the Start link for the respective meeting 6 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete link of the respective meeting After a confirmation dialog a message box says that the schedule
16. d and Your Name KH TurboMeeting _ _ File Tools Help Home Meeting Server Address IAAL turbomeet com Meeting ID 6566 6796 Meeting Password Your Mame John Doe Join Meeting Powered By R HUB Details required while joining a meeting 4 Click Join Meeting 13 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Pausing and Starting Application Sharing When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown Icon indicating active application sharing To pause showing your screen click the Pause uw button The red icon indicates that the meeting is being paused Paused Icon indicating that application sharing is paused To start showing your screen click the Start wd button The icon will now become green 4 2 Changing Application Sharing By default your desktop is shown to the other attendees The Show My drop down list displays all the applications open in your system To show another application click the Show My drop down and choose a running application from the list Show My Desktop Option to change application sharing 4 3 Show Specific Monitor in Multiple Monitor Setup The presenter can optionally choose to show a specific monitor in a multiple monitor setup The Show My drop do
17. e is displayed if the host tries to transfer a file from the attendee s computer Fie Mare Size Last Modified File Hame Sze 0s Last Modified Clars amn 31661728 09 16 09 10 10 Pl spybatsd182 16409960 09 16 09 10 07 File Transfer SS n s K a A File Transfer window during Remote Support session 11 3 Joining a Meeting When you receive an invite from the host open your browser and 1 2 3 4 Go to the meeting server s address Click the J oin Meeting icon Fill in the Meeting ID Meeting Password and Your Name Click the J oin Meeting button Join Meeting Meeting ID Meeting Password Your Mame the name shown in the meeting Join Meeting Joining a meeting If the meeting is a seminar which does not require any download you now join the meeting If the meeting is not a seminar and you have a J ava Virtual Machine JVM installed in your system a message will prompt for you to install TurboSupport Click Accept Otherwise you have to download the TurboSupport client and run it If you have already installed the TurboSupport client follow these steps to join a meeting La 2 Launch TurboSupport by clicking the TurboSupport shortcut from the desktop amp T TF L Ay X Click the J oin a Meeting button Pa Join a meeting Option to join a meeting 12 3 Enter the Meeting Server Address Meeting I D Meeting Password if require
18. en when a meeting starts Click the Tools menu item then Options and check Show my desktop when a meeting starts 4 23 Enable TurboSupport Outlook toolbar Users can add a TurboSupport toolbar to Microsoft Outlook Click the Tools menu item then Options and check Integrate with Outlook The Outlook toolbar looks like this E R TurboMeeting Host Meeting Join Meeting scheduled Meetings schedule Meeting Remove this menu About TurboSupport Outlook toolbar 4 24 Remote Printing Remote printing is the ability to print directly from the host computer to a printer on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To print to an attendee s printer open the file to print and select Print Choose the TurboSupport Printer and click OK on Printer Mame TurboMeeting Printer lt Properties Status E Type Turbomeeting Printer Driver i Where Print to file Comment Print style Copies Sty Page Setup Number of pages All Define Styles Number of copies 1 Memo Style Collate copies Print range pi All rows Only selected rows Cancel Preview Choose TurboSupport Printer to send output to attendee s printer 22 4 25 Outlook Integration Outlook messages with calendar events are automatically generated when a TurboSupport user schedules a meeting
19. hics hardware Use the Display Troubleshooter to assist you in making the change Hardware accelerations Disable all but basic accelerations Use this setting to correct more severe problems M Enable write combining Windows graphics card Hardware acceleration setting 18 4 10 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboSupport is used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer amp nnotation Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation TurboMeeting Emphasis using Annotation feature You can change the size of the annotation pen Click the Tools menu item then Annotation Pen Size and select a new size 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation
20. ing K Quick User Guide t Download Turboleeting if your browser falls to auto launch a meeting Web Conterencing Server Management Home Page 2 Click the Download TurboSupport link 3 Download TurboSupport and run it Automatic download 1 Ina web browser go to your meeting server web address 2 Click the Host Meeting icon 3 Ifa Java Virtual Machine JVM is installed in your system a message will prompt for your permission to install TurboSupport Click Accept Click Yes or Always if prompted Meeting Manager downloaded percent23 A gt If TurboMeeting does not start within one minute manually download TurboMeeting Automatic download After TurboSupport Is installed you can launch it by clicking the TurboSupport shortcut on your desktop or via your computer s Start menu gt Programs gt TurboSupport gt Start Meeting amp Ta J S BS TurboSupport shortcut You will have to sign in to host a meeting Provide the following information e Meeting Server Address e Email Address e Password Si TurbaMeeting Sa File Tools Help Home Sign in to host a meeting Meeting Server Address meeting ou Lompar corn Email Address pohntadoe com Password Remember Me _ Signin _ Powered By Re HUB Signing in to host a meeting 2 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you c
21. ng Get some walking in Live together in peace harmony wi people of all creeds nations The host s Manage Poll Interface After the host closes the polling the host sees a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window Polling result el Polling result What is the meaning of life E Try and be nice to people 100 Avoid eating fat T C3 oe 1 Read a good book every now and then CO oe Get some walking in La oe C E Fez oe The attendee s Polling result window 27 5 Unattended Support Unattended Support is a support session that occurs when the person being supported the supportee is not present when their computer is receiving support To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Si TurboMeeting fx File Tools Help Home Active Profile Sign Cut Meeting Type Interactive Meeting Seminar S Remote Support ooo Remote Access to This Computer Subject E Lacey laptop Password Continue _ Powered By R HUB Supporter starts a Remote Support meeting 28 On the supportee s system the supportee installs TurboSupport and joins this Remote Support
22. oard Presenter Controller E Annotation Invite Attendee 1 Meeting Server Address wey turbomeet com 2 Meeting ID 1972 5856 _ Invite Attendees Powered By RAUB Supporter changes to unattended support session The supporter must enter a Computer Name for the supportee and a Meeting Password Change to Rernote Access Computer Name Stacey laptop Meeting Password b da d da d da d iim Y Supporter enters supportee s computer name and a meeting password 31 The supportee must accept that the supporter can provide unattended support oe Do you allow this computer to be accessed by the supporter all time k Ca a Supportee should accept that the supporter can provide unattended support This meeting has now become a Remote Access meeting From now on the supporter will be able double click the meeting ID to access this meeting from their Active meeting list _ x File Tools Help Home Active Profile Sign Cut Search Refresh Active meetings Subject Computer 1028 8825 9 Stacey laptop Powered By R HUB Supporter will always see this Remote Access meeting in their Active list 32 6 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 6 1 Scheduling a Meeting To schedule a meeting 1 Log into Tur
23. ort session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode Reboot ITH zoom EL x N TurboMeeting gt x File Tools Help kad To ALL Powered By R HUB The view window of the remote support host You can ask the attendee to input his computer password so that after reboot the remote computer can auto login This is important for unattended support Follow the steps below e Click the Auto Login on the meeting panel e Inputthe password of the computer 2 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishes work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 10 2 7 Remote Support One To One File Transfer During a Support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the Send Files button in TurboSupport The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning messag
24. s the meaning of lite Responses up to 64 characters per response 1 Try and be nice to people 2 Avoid eating fat 3 Read a good book every now and then d Get some walking in 5 Live together in peace harmony w people of all creeds nations Response Type One response only 9 Multiple responses Submit _ Interface for creating a new Poll After the poll question is created the host can begin polling the TurboSupport attendees for responses The attendees will see a window similar to this Wote What is the meaning of life Please select one or more choices Try and be nice to people F Avoid eating Fat S Read a good book every now and then Get some walking ire Live together in peace harmony w people of all creeds nations Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how each attendee voted 26 The host s Manage Poll window provides a Close Polling link A Start Polling link initially appears where Close Polling appears below Manage Pall fo EHE Manage Polling Questions New Question Save Result Meeting ID 1027 4454 Subject Question and Response votes Action What is the meaning of life O Vote Edit Delete Try and be nice to people Avoid eating Fat Read a good book every now and then Close Polli
25. wn list shows each monitor as a separate viewable choice Show Ahr Deelkd en hd 4 Desktop as Monitor 1 i La Monitor 2 Yahoo Mozilla Firefox Option to show single monitor in multiple monitor setup 14 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter a Change Presenter Option to change presenter 4 5 Changing Controller During the meeting you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Change Controller You can assign control directly to a specified participant or to all Change Controller Change Controller option Click Change Controller then Reclaim Controller to reclaim control from the specified controller s 4 6 Chatting While convening a meeting you can also chat with attendees To chat with the attendees e Click Chat a Chat Chat button e Inthe Chat window you have the option of choosing the attendees with whom you want to chat Clicking the drop down arrow lets you choose specific attendees to chat with 15 Chat window e
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