Open - The Scottish Government
Contents
1. Pic censos ln leme RENE Ret Cl Et Tree or Ge OC a a E vos Atol CM neles Ee Eed Question 1 Based on the information given how confidant are you that you that you can operate the house e Still dont understand Understand the principles 6 Confident Know it inside out Question 2 Has the user manual helped you understand how this house works Yes o No Question 3 Based on the information given at the event please rank the following methods from 1 best method to 5 worst method 38 People were shown a range of types of information and then asked to rank the following options with a low score being best The following graph gives the results with the three best performing methods highlighted in red Analysis 30 0 22 5 7 5 DVD ON L Je D Walk Round Short Handbook Detailed Manual Interactive stickers on Appliances Appliance manuals Whilst the number of people attending this event was lower than hoped by getting everyone to actually use the mock up guide there was a great deal of constructive feedback on the proposals which would not have been achieved with a larger group Specific comments were e The quick start guide must give information specifically to that house e It must be short and to the point only telling people what they need to know to get the house working properly e The quick start guide is not a replacement for manuals or more detai2. e Use high contrast type Text should aim to be at least 11pt but can be of small sizes in annotations labels or text boxes if in a clear typeface designed for text reading at small sizes Make headings as large as possible to aid quick reading of the document e Images should be clear using colour photographs well lit avoid use of flash if possible or line illustrations of actual installed equipment Images should be labelled in a standard size and colour and using the naming convention for equipment referred to in the descriptions For images of controls they should show the controls only not the whole system e For items of equipment it may be possible to use engineer s or manufacturer s drawings as reference in order to comprehend the system but these should be edited these to remove items that are not necessary for the resident to identify or control the system and to avoid confusion with manufacturers brochures Labels Provide labels fixed to all components of heating ventilation and hot water including controls Use a consistent naming convention and colour coding These labels should be colour coded to match the booklet colour scheme and aim to be about 11pt Avoid small font sizes 21 Part 2 Specific Advice Section 1 Overview The overview should give a brief description of the basic energy features of the house avoiding detailed technical descriptions but including insulation fabric heating ventilat
3. or their agent in 2 stages 1 The quick start guide will be submitted at the detailed building warrant application stage This should include as much information as possible including the plan an Outline of the construction and building fabric systems or equipment specified already and any other environmental features 2 Before submitting at completion certificate stage the quick start guide should be reviewed and updated as necessary The document is compact and graphic and allows the householder to scan it quickly and comprehend as much as possible If it can quickly convey that it contains useful information it is more likely to be kept safe and used for future reference Based on the review of existing documents a variety of formats can been used to convey complex information The quick start guide should be available at anytime to residents and should be capable of being passed on to future owners or residents It can be a freestanding document separate from other documentation but including directions to further information but it may be designed to meet a similar graphic standard of other material which is provided at handover It is understood that BSD have a preference for a 4 page A4 guide Our research indicates the following are similarly acceptable forms of communicating the information e Booklet in a variety of sizes easy to produce portable Sizes smaller than A4 can provide double page spreads and can be carried
4. Choass fhe tight dize pors fo ihe d order Or sen the 3 Skndiy 7 1 kes on wher you ere Hib will Der lenve He TY anctvidsa vz mouce corntenator cs wal cx on standby tum them of at tee ES ameno hamada vrentevos T 4 gt L o ee TD wauid ba using F they were ee on i O a Ree SEN shalt above it This wil armure R D ta me wal a the ceiling GF DVD showing use of various systems Energy saving advice linked to specific bptw partnership aspects of the house Rickaby Thompson Associates Firstly seme basic guide ines mm m eye e e Use rugs ather then cerpst on the greund floor E 2 Do not erter the oft space or store evything up were storage space is DESSES avalleble sver the shower room unde the stairs and In the perch An Coeeey Heed Dieting Primata TEST 3 Cose the sunspsce doors to the house when It gets cclder then the E DO SE Ee house unless you wart tc lose hesti Se ais EE Count Ze Deeg ca waa 4 On sLnny deys espedally In coker months oven these doors to get the ne ec dae 3 hest in from the sunspace me d 5 Mit k co ouiske avoid having re from door and intemal porch dosr sa a DEER Wim ese open at the same time SE ta el ne w ba 6 Only turr the towel rall in he shower room on if you are wHng It EEJ regularty d am 7 Programme the heabe s and towel relis to suit your needs Avoid opening windows in colder montrs The ventietion system
5. The OSB board on the Inside of the root is designed to prevent air leaking oul U you need to make holes in il be sure to seal the edges well The roof tiles are recycled rubber tyres It tes break you should order new ones from City Building Doors Your doors are high perlormance insulated doors with double glazing and Low E glass They meet the police standard Secured by Design OVERVIEW HOT WATER TANK MECHANICAL VENTILATION UNIT wg ZA Solar SOLAR WATER SE gengen PANEL PUMPS F Eger OVERVIEW Walls Your house is built from a timber frame which are fully tilled with 140bmm insulation the bricks are fined to tis frame Your home hos been corelully detailed to avoid draughts you should avoid drilling holes deep into the woll to cate creating a new root for droughts Windows Your windows are high performance double glazing with Low E glass They meel the police standard Secured by Design All of your windows open and cem be cleaned trom the inside There ore escape windows in all bedrooms 23 Section 2 Heating How the system works Describe how the building can be heated including aspects of fabric and ventilation that may be relevant e g thermal mass Cover the main principles of use in both warm and cold weather A simple diagram illustrating how the building is heated may be useful Avoid heating system schematics
6. We gr 4 Tt I p ii TH d at ink Ar Pung Ips Or shower on ire iter Ir pre II MEINS GC Hr It Le If tt aater t ins E 1 1 VC d DN i itt D th if i ThE Tor ti IT tO WEEL Ip aco de bout FO minut e F y T ir WE Wal Fr r in MEVYE valve on ne RMAN wW Okr dous pie snes nrar irea da ARGS da rrenan Ine wer jermperoture a to preven DO set the programmer to give you oe eee DON T adjust the solar panel s d etii gs o ly eee xt t pe e vio Solar Panel You have one on the ironi and one on the rear rool you will find thal during the summer the solar panels will heal up your waler 50 you may not need your boiler on in ihe mornings Hot Water Store Location Cupboard on top loor There is no need to make any adjustmenis to these controls Manufacturer and model number here Manufacturer and model number here 29 MORE INFORMATION See Manutacturers website at Website hare See Manutacturers website at Website here Manufacturer and model number here Manufacturer and model number here HOT WATER Solar Panel Pumps LOCATION Cupboard on top Ioar There is no need lo make any adjustments to these controls Programmer LOCATION Undemeath the boller in utility room This programmer controls the het water and heating system Programme H to come on at spectic times to suil your lifestyle There is a boost bulton which can be used to turn on the boiler if itis needed une
7. ee EL tonger than norma ight bulbs and use much less energy r N Remember to replace blown bulbs with low enengy Types Manufacturer and model number here Lighting Control LOCATION By the ironi door Il is designed to turn olf all the lights when you leave the house Remember to check there is a card in the slot if your lights don t work This card reader takes any type o plastic card 31 Spring amp 22 c Sunspaces When Il is sunny this space will heat up and you can open the doors into your bedroom and living room and let the heat into the house In ihe summer if this space gets too hot open fhe vents in the glazed rool to lel the heat oul remember to close them when the temperature drops When if Is cloudy this space will be cold keep lhe doors shut to keep the house warm This space ts not designed to be heated ENERGY SAVING FEATURES 13 Section 6 How to Maintain These Systems How to keep your home running efficiently This section should provide an easy to understand list of the maintenance required for systems outlined in the guide It must only include items that residents should be undertaking without tools or specialist Knowledge In particular consider including the following information List of equipment names serial numbers Links to further detailed information Manufacturers Websites Recommended Servicing Organisations Other contact details e g helplines emergenc
8. gt 4 The Scottish Government Mackintosh Environmental Architectural Research Unit and 55 North Architecture Guidance For Living in a Low Carbon Home 07 March 2011 Report prepared by Mackintosh Environmental Architecture Research Unit Glasgow School of Art 167 Renfrew Street Glasgow G3 6RQ WWw gsa ac uk 55 North Architecture 55 Alexander Crescent Glasgow G5 OSL www 55northarchitecture com The following people offered particular assistance in developing this guidance e Duich MacKay Design Consultant John Duncan Glasgow Housing Association e lain Callan Glasgow City Building e Dr Fionn Stevenson Oxford Brookes University e Homes for Scotland e Property Logbook Company e John Gilbert Architects e Architects Journal Footprint e Riches Hawley Mikhail Architects e Matt Baker Artist e Daphne Wright Artist e Stewart Milne Group e Oliver and Robb Architects e BPTW Partnership e Family Mosaic e Osbourne Homes e Useable Buildings Trust e CIC Start Online e Devereux Architects e Hockerton Housing Project The opinions expressed in this report are those of the authors Report commissioned by Directorate for the Built Environment Building Standards Division Denholm House Almondvale Business Park Livingston EH54 6GA Tel 01506 600 400 Fax 01506 600 401 e mail buildingstandards scotland gsi gov uk web www scotland gov uk bsd O Crown Copyright 2011 Applications
9. it is actually read More successful models were though to be quick start guides which typically include a graphic description of the key elements what s in the box the basic information required for use getting started tips for optimum use dos and don ts and where to find further information Interview with Dr Fionn Stevenson Oxford Brookes University The lack of information and support for new residents generally in new housing was discussed Several publications were referred to reviewed below and there was discussion on the outcomes of various research projects The key stages identified for successful transfer of home systems information are e Walk round and demonstration on move in day e Items identified with labels with standard settings e Supply of a quick start guide covering only the essentials max 4x A4 pages e Supply of manuals and residents handbook for those that want more detail or reference in the future e Follow up visit and demonstration either 2 weeks after the move in date or at the start of the next heating season to ensure understanding of the systems Interview with Stewart Young Property Logbook company Property logbooks to give long term online storage of information relevant to homeowners in response to the problems with current paper based handbooks that can easily be lost The website allows each homeowner to access tailored information on their property The framework can accept a
10. options are identified Require the quick start guide to be specific to each house Require the quick start guide to signpost other important documentation such as appliance manuals Require illustrated sections on e Overview e Heating e Ventilation Hot Water Other Energy Saving Features Maintenance of Systems A best practice quick start guide is included in Annex A As a further option applicants to demonstrate they have also Labelled key appliances and related these labels to the contents of the quick start guide Given copies of manuals for the appliances to the occupants 36 Attached is an example of the material required for this standard based on the Glasgow House built by City Building and Glasgow Housing Association in Glasgow These houses were designed by PRP architects to meet future building regulations and minimise tenants fuel poverty issues It is important to note that we have used information provided by City Building for this house in order to simulate an example of graphics and levels of information required for compliance with the sustainability standard 3 How Your Low Carbon Home Works How your home works Your house x Heating p Ventilation p8 Hot Water p10 Energy Saving Features p12 Keeping it Working p14 O Cao enc enies Melim ihe eet OF COMMAS the performance within Section 7 Sustainability of the Scottish Build
11. that you clean the filters regularly DO open windows on in the summer to get more ventilation DON T tum off the MHRV system it can lead to smells mould and poor air quality Mechanical Ventilation System LOCATION In loft use a ladder to access it This very low power fan uni powers the ventilation system it needs no adjustment It has filters to ensure the air in your house is clean you need to clean the filters Jocated behind flaps on the front of the uni every month Ventilation Boost LOCATION Bathrooms and kitchen The boost button helps clear the steam and smells Use it when you are using the bathroom or the kitchen and turn it off when you are finished Manufacturer and model number here Engraved switch 2 Mechanical Heat Recovery MVHR MORE INFORMATION See Manufacturers website at Website here Dee Manulacturers website at Website here Manufacturer and model number here Manufacturer and model number here VENTILATION Cooker hood LOCATION Above hob in kitchen In addition to the ventilation system there is a cooker hood to help remove smells from the kitchen It cleans the air and recirculates it into the room Pull the handle out to turn the uni on Vents Most rooms have a vent that supplies or extracts air Do not adjust these or block them up Section 4 Hot Water How the system works Provide up to 50 100 words on how water
12. will i Ze bring in fresh alr anc extract mok ure without Ioelag valuzble est EEE alwa A Quick Start information and tips for Web based information and manual storag using the appliances in a short format Property Logbook Company right at the front Hockerton Housing Partnership Code for Sustainable Homes CSH criteria This is a points based system and points are available under CSH for supplying a resident s handbook with each house It must cover the following aspects Operation issues e Environmental strategy e Energy e Water Use e Recycling and waste e Sustainable DIY Emergency contact numbers e Links and further information Site Issues e Waste and recycling e SUDS e Public transport e Local amenities e Responsible purchasing Whilst the system expects a non technical guide there is no standard format for this information Social Housing example number 3 below meets CSH criteria They generally have over 30 pages of information which was thought to be too much for users to easily comprehend Ecohomes Criteria This is a points based system and points are available under Ecohomes assessments for supplying a residents handbook with each house They must cover the same categories as the Code for Sustainable Homes but with different criteria Whilst the system expects a non technical guide there is no standard format for this information Social housing example number 8 below meets Eco
13. your bedroom and living room and let the heat into the house In the summer if this space gets too hot open the vents in the glazed roof to let the heat out remember to close them when the temperature drops When it is cloudy this space will be cold keep the doors shut to keep the house warm This space is not designed to be heated ENERGY SAVING FEATURES Winter Q DO use your sunspace to heat the house when it is sunny Q DO close the sunspace doors when the weather is cloudy and cold Q DON T put a heater in the sunspace 13 How your home works Keeping it working Your house requires regular maintenance to ensure it continues to work well for many vears Poorly maintained systems tend to be more inefficient and cost more to run Every Month Wash filters in the ventilagfomsystem Clean sunspace windows Every Year Boiler check by Registered Gas Safe Engineer Replace the filters inthe ventilation system Gnsert type and manufacturer 14 Resources Your welcome pack contains the manuals for the following equipment B Heating Programmer see Manufacturers website at Website here Boiler see Manufacturers website at Website here SS Ventilation see Manufacturers website at Website here E Hot Water Programmer see Manufacturers website at Website here Boiler see Manufacturers website at Website here KEEPING IT WORKING
14. around the house Should be identifiable through its format and colour i e not A4 photocopies e Poster affixed to the property cannot be taken around the house but may be placed in several locations e g boiler cupboards e Local digital information DVD USB stick etc can include multimedia to aid explanation can only be accessed in one location e On line information can include multimedia easy links to further information potentially permanent information Can only be accessed online and in one location use of portable digital technology may widen this The specification of information does not preclude the use of any of these formats The guide will provide a gateway to more detailed information As this will often be manufacturers information and manuals it is not possible to specify the format of these In researching the subject and through the workshop there was a clear demand for information that was specific to each house This includes plans of the house locating key items of equipment and information only on the systems in place in that house Where there are a number of houses of the same type it is likely that the information could be repeated for each type however care should be taken to ensure correct orientation of plans and correct location of installations It is recognised that this is a voluntary standard and it is expected that housebuilders and housing associations will print small volumes of sl
15. as many people find these hard to understand Describe in around 50 100 words the main heating source in the home principles of operation and fuel source if relevant Supplementary heating sources should be mentioned where included Describe how the heat is delivered to spaces Provide a brief description of how heat is delivered into the house e g radiators underfloor heating air grilles with illustrations provided as required Controls Provide a brief description of around 50 100 words of how the heating in the house is controlled Illustrations and locations are required for all the main controls Identify the reaction to controls for example 2 to 6 hours for underfloor heating to respond and outline the normal range if this is not obvious Images There should be image s of the key heating equipment and controls used in the house These should cover the pieces of equipment that occupants would normally come into contact with including any items that require user maintenance DOs and DONT Te Provide a brief list of up to 5 essential DOs and DON Ts for occupant interaction with the heating system This should be specific to the heating system installed Ideally these should be highlighted in a colour coded text box in a consistent position on the page Further information Provide details on where further information or guidance can be found This may be accompanying printed material links to manufacturers websites or c
16. ation of specific information and generic advice was appealing Social Housing Moving In Pack Example 8 This 34 page document meets the Ecohomes criteria for resident s handbooks It contains images of the constituent parts of the various systems an explanation of what they do and basic operation instructions There are tips on reducing energy use including energy efficient appliances and standard settings for thermostats Social Housing Moving In Pack Example 9 http www youtube com watch v NF5j6LZ60JE This 5 minute video was issued by DVD to all new tenants of this housing scheme It gives an overview of the operation of the houses clear instructions and demonstration for using the heating and ventilation system and information on reducing bills It is all specifically aimed at the houses involved and uses no technical jargon This is considered to be best practice as an alternative means of disseminating information A screen shot is in the illustrations on page 7 Passivhaus Moving In Pack Example 1 This housing development includes a certified Passivnaus German low energy Standard in Scotland The document outlines the operation of key aspects of the houses including services fixtures and fittings what is around your home decoration and manufacturers information on the components of the heating system The handbook is illustrated with hand sketches and photographs that aid identification of the items described It do
17. book Company 18 e Occupants involved in Glasgow House evaluation study e Academic and architectural team involved in the research project Feedback from the event was captured in comment sheets and a summary of these are provided in Annex B The following gives an overview of these comments e There was generally very positive feedback on the quick start guides e The draft version did not include fabric and materials in the discussion this was considered to be important and subsequently included e As the houses were semi detached and we had only included one plan one of the plans was the wrong way round and this was cited as problem for locating items of equipment e The discussion highlighted some tensions between inclusivity and clarity e g information on fire safety restricted by both requirements of BSD and the need to Keep It Simple e The workshop identified the shortcomings in the control systems e g fan boost controls whilst this is outwith the scope of this study it clearly indicates the importance of user controls to achieving efficient running of a house 19 The literature search workshop and analysis led to the development of a specification requirement for the guidance This is in two paris General Advice which includes general information about the purpose and graphic approach of the quick start guide and Specific Advice which sets requirements for headings and content The following is written in a d
18. cial Housing Example 1 e Could be included in the guidance Give a quick start guide about 4 pages A4 for occupants on moving in day and easy reference which e Can be read within 5 minutes and for occupants to refer to occasionally e Includes energy saving tips and advice tailored to the property e Can be deliverable in other formats e g digitally with similar headings and sections e This should provide links or signposts to more detailed information for example appliance manuals manufacturers websites etc e Refer to Social Housing Example 9 e Could be included in the guidance Second walk round telephone call 2 weeks after moving in or during the start of the heating season to ensure understanding of the systems e Some housebuilders offer this service for defects inspections and it could be easily expanded to include system installations 15 e The building standards system may not be able to control or evidence this action as it would occur after the warrant has been granted Offer full manuals and information in either hard copy or preferably on a dedicated site on the internet e Housing Associations undertake this routinely with bespoke information for each development e Developers seem to use NHBC standard information to be more useful it would need to become more customised for each house type e Refer to Propertylogbook co uk e The building standards system could use the existence of this supporting informa
19. e the associated Scottish Government Sustainability badge on the overview page or the front cover An example spread for overview information is provided overleaf 22 How your house works Your house DJ nergy Saving Features p12 Keeping it Working pl4 How your house works Your house Welcome to your new home This quick start gulde a designed o bopvou get he Rest GUT Oi your naw house kesping your Bilis ond carbon potprini as small as possible Your house is esoe io keep the heal in is constructed from timber frame with timber roi structure and amp very well inguloted Ir pos double glazed windows dir well inaute coors Your house hos op efficient qua tired heating system mechanical ventilation with heal Nesovery g igen and pour ot mater i heated by your gas boller and solar panels Ji do nas sun spaces in front of the living room Wich Gon Bring warm air into tive NEUSS WHEN IT iG sunny BOILER HEATING AND HOT WATER PROGRAMMER GAS SUPPLY CONTROL ELECTRIC METER MECHANICAL HEAT _ RECOVERY SWITCH THERMOSTAT LIGHTING CONTROL CARD SUNSPACE Sunspace On the front of the house ts a sunspase it is oulside the insulated part of the house ond is designed not io be heated When di ts sure it will warm up and you can open the doors to let heal into the house See page 13 for more information Root The roof hos a timber Structure and is insulated with A nr insulaiion
20. es not make specific reference to the houses but is clearly tailored to the development There is no information on heating and ventilation other than the manufacturers literature and no information on the heating controls Passivhaus Moving In Pack Example 2 This is new build social housing to Passivhaus standard The document outlines a number of contractual details between the developer and its residents Central pages have diagrams of generic houses with dos and don ts in an easy to read style Having 12 reviewed all of the other documents in the literature search the simplicity and the directness of the dos and don ts section was good even though it doesn t really address the heating and ventilation systems Passivhaus Moving In Pack Example 3 This is the pack for the first certified Passivhaus house in Fife The manual outlines the standards that the house design meets and how the technology works including solar panels a heat pump and mechanical ventilation There is a good diagram illustrating the mechanical heat recovery system This shows the amount of quite complex information that needs to be communicated There are pictures of each element to aid identification Other Research We have also undertaken the following research Variety of user manuals Other types of user manuals were considered as reference points A common theme was that in many cases too much information is presented with the result that little of
21. for reproduction of any part of this publication should be addressed to BSD Directorate for the Built Environment Denholm House Almondvale Business Park Livingston EH54 6GA This report is published electronically to limit the use of paper but photocopies will be provided on request to Building Standards Division Contents aerea 4 EXCCUINE SUMA EE 5 2 ed ee ee 6 3 Literature REVIOW wxcetccesccxdsindvertesuswectvixexesvxcesussixsesvcutvouiucrdvixsusudvendusutueveudesuess 7 4 KEY ISSUCS and Best E Lee 15 5 Workshop Feedback 18 6 Quick En SEU an E 20 Ts geil Visio E 34 e elle Le 36 Annex Example Matenal A 37 ANDEL EE Eege 38 This project was commissioned by Building Standards Division BSD in November 2010 and was undertaken by the Mackintosh Environmental Architecture Research Unit and 55 North Architecture between December 2010 and February 2011 The scope of this project was to undertake initial investigations into the development of a guidance document and related information for occupants of low energy homes which could be included in building regulations to support sustainability within the Scottish Building Standards The project aimed to develop appropriate ideas and produce an effective set of mechanisms for communicating these to occupants Based on this research and testing the report identifies a number of findings Include user information in a voluntary higher level of optimising performance
22. homes criteria Homes And Communities Agency HCA Guidance As part of the HCA standards there is a requirement to communicate to residents the efficient and safe operation of heating and hot water system Sponge Buyers Guide to a Greener Home This document is aimed at persuading new homebuyers to consider the sustainable aspects of their new home Published in 2008 it provides an easy to read overview of sustainability labelling such as Energy Performance Certificates Code for Sustainable Homes and other current issues It touches on energy use and provides key tips on how to reduce carbon emissions explaining a number of issues such as air tightness in an accessible non technical manner The logos and the accessible graphics were good see example illustrated above Home Owners Manual Dan Ramsey and Fix it Club This is an American book providing operating instructions for homes It uses clear diagrams bullet points and easy language to outline how systems work and how to fix them It was useful as a graphic reference Housebuilder Moving In Pack Example 1 This documentation comprises a guide to buying a home a copy of the Consumer Code for Housebuilders and their marketing material for the project Our review showed that this housebuilder undertook a walk round as standard with their new residents and that an after sales service and information is provided as part of the Consumer Code for Housebuilders but not necessa
23. iew of the system identifying the component parts and controls with signposts to more detailed information It also includes a brief explanation of the basic operation and provides tips for saving energy This should include aspects of both natural and mechanical ventilation 16 Hot water e Provides an explanation of how hot water is provided in the home including measures such as solar hot water panels and other related technologies It would include an explanation of the key operation issues and tips for saving energy Other Energy Saving Features e Explain any other technology which has been included as part of the SAP calculation for example Photovoltaic panels or sunspaces Maintenance e An outline of the key regular maintenance tasks such as changing filters servicing etc All of these categories directly relate to the technologies required for achieving low carbon homes and are key areas where new technologies could emerge in the mass market over the next 5 years A key principle of the quick start guidance is to ensure the information is simple and essential but can direct users to more detailed operational information if required People are more likely to use and remember something that is short and graphic It should be directly relevant to the actual house rather than being generic As well as ensuring effectiveness it also ensures that building warrant applicants do not need to spend a significant amount of time
24. ightly different information rather than a single document for a whole development which is the current industry standard It is expected that housebuilders would prepare similar documents for each house type in their portfolio Subsequent feedback from some groups and organisations contacted during this study indicates a high degree of acceptability of these principles and we have identified a strong demand for such a document including approaches to produce similar documents to that used in the test case There is further scope for development of this work Key issues will be the relationship to the guidance and the quality and usability of control and feedback systems in dwellings and or systems which rely on more passive measures Further scope is also likely in relation to the delivery of augmented guidance through digital media for example smart phones or tablet computers that can easily link to further data smart metering data and control systems 35 Based on the research literature review and workshop the findings of this project are as follows Within a voluntary upper level of optimising performance in Section 7 Sustainability of the Technical Handbooks include user information Adopt a quick start guide format together with minimum information standards and graphic standards Require the document at building warrant stage and a final document at the completion stage No specific format is specified rather a range of
25. ing 1 is quile cool 4 is warm 5 is no warmer than 4 bul means lhe radiator does not turn off even if ll gets very warm HEATING Le DO leam how to set your programmer There are instructions for this inside the boiler cover DO set your thermostat for a comfortable temperature DO set your Thermostatic radiator valves to provide comfort normally 3 or 4is about right DO remember to make sure the change DON T set your thermostat too high you can save energy and money by keeping this about 20 C or 21 C DON T set your Thermostatic radiator valves to 5 DON T dry clothes over radiators MORE INFORMATION See Monulacturers website oi Website here See Manulacturers website at Website here Section 3 Ventilation system How the system works Provide up to 50 100 words of introduction text on how the house is ventilated and the main principles for its use in both warm and cold weather A simple diagram illustrating how the building is ventilated is recommended Controls A brief description of how the ventilation in house is controlled with illustrations and locations required for all the main controls This should include both natural and mechanical systems It is important to identify the elements that users have the most interaction with For example with natural ventilation it may be trickle vents and opening of windows together with a reference to cross ventilation For mechanical ventilation it may be the b
26. ing Standards Technical Handbooks OVERVIEW WATER STOP COCK BATHROOM HOT WATER MECHANICAL BOOST TANK VENTILATION SWITCH UNIT Ground floor First floor Second floor BOILER HEATING AND HOT WATER PROGRAMMER GAS SUPPLY CONTROL ELECTRIC METER THERMOSTAT MECHANICAL HEAT RECOVERY SWITCH LIGHTING CONTROL CARD FRONT DOOR Loft Solar panels SUNSPACE SOLAR WATER PANEL PUMPS second First SS a UL e Ground UE d e M JI er e q 1 How your home works Your house Welcome to your new home This quick start guide is designed to help you get the best out of your new house keeping your bills and carbon footprint as small as possible Your house is designed to keep the heat in it is constructed from timber frame with a timber roof structure ang Iswery well insulated It has double glazed windows and well insulated doors Your house hasan efficient gas fired heating system mechanical ventilation with heat recovery systeff andga USFiot waterig heated by your gas boiler and solar panels It also has sun spacesin front of the living room which can bring warm air intothe house when it is sunny Sunspace On the front of the house is a sunspace it is outside the insulated part of the house and is designed not to be hea
27. ion hot water use and any major features that make a difference to how the house operates Avoid large paragraphs and keep the whole section to between 100 to 150 words Use bullet points where possible Identify the location of key parts of the equipment annotated on a legible plan or other illustration Plans should be simple and clear generally planning application standard with walls blacked in dimensions and labels removed in the CAD program Furniture layouts are recommended as they assist users comprehension Use of 3D plan perspectives axonometric diagrams or cutaway models to aid resident understanding of the drawings are encouraged Items to be shown include Important elements of the construction and materials roof walls windows and doors e Elements of heating hot water and ventilation equipment e Heat emitting devices e Control locations e Meters e Water stop cock Use Dos and Don ts to encourage good practice These should be no more than 5 or each Any limitations on alterations due to the construction e g avoid holes in external walls that penetrate the vapour barrier can be mentioned here The overview page should include the following phrase This guide is produced to meet the aspect of Optimising Performance within Section 7 Sustainability of the Building Standards Technical Handbooks lf the dwelling has achieved Silver Gold or Platinum levels of verification it is permissible to us
28. irect style appropriate as a set of guidance instructions for a developer or their agent consultant or architect Part 1 General Advice The guide should be written in plain English avoiding detailed technical descriptions use bullet points where possible The purpose of the document is not to explain how or why it works but rather what occupants need to know to make the home work efficiently Do not attempt to replace the manufacturer s manuals but do refer to them for further information The main elements or products should be identified with their full names model numbers and links to more information such as manuals or manufacturers websites Avoid jargon and acronyms If an acronym is necessary define it on first use In the example MVHR Mechanical Ventilation Heat Recovery system is used because the acronym is more likely to lead to success in Internet searches for more information Use Dos and Don ts to encourage good practice in each section All equipment and systems should be named consistently throughout the document and on labels Scope The quick start guide should be specific to each individual home It should describe the overall performance of the home as the system without unnecessary detail on the operation of the individual elements or systems of technology that help to create a comfortable environment For example it should show the boiler programmer and say in a sentence what it does and where to find the inf
29. is heated in the homes including secondary systems e g solar hot water panels It may be important to include a simple diagram illustrating how the system works if it has a number of components or options for use Controls A brief description of how the hot water generation is controlled Illustrate the controls identify the reaction to controls e g differences in availability of hot water for showers or baths and outline the normal range if this is not obvious Images There should be image s of the key hot water generating equipment used in the house These should cover the equipment that users should normally come into contact with including any items that require user maintenance DOs and DON Ts Provide a brief list of up to 5 essential Dos and DON Ts for occupant interaction with the hot water system This should be specific to the system installed Ideally these should be in a colour coded text box in consistent position on the page Further information Provide details on where further information can be found This may be accompanying printed material links to manufacturers websites or contact information An example spread for overview information is provided overleaf 28 How your house works Hot water Hot water comes from the boler and also Toe i Tersar i I ne De ar nes Megi ter when I F INT tei id zi j j ming do ih tem The gas boiler tri TIE t TE 1 hah au trols for this are part of the heating
30. iterature review and related research key issues and examples of best practice that emerged from this the develooment of the specification for the guidance and workshop feedback and the final requirements for the guidance content in both general and specific content areas Information was sought from a wide range of stakeholders including social housing providers private developers housebuilders research and academic organisations tenants groups and landlords Information was also collected from books websites and other media This information is provided in Annex A This review details instances of useful reference and best practice in providing instructions for the operation of energy systems within homes or operation of low carbon technology Many respondents provided information in confidence and so are not identified in the report BUYER S GUIDE TOA GREENER HOME Ww Spon pen et ag Buyers guide aidd o Use of logos and colour to make the Use of graphics and dos and don ts to guide easy to read explain ideas simply Gentoo Housing Www spongenet org Errergy Sevirg Tipe 1 Shut the curtains af dusk Moke sure fot they dan t hangin horion a the cubice Use thick cutare that are tremol Inet OF gstasecoxt prol cutdrs fom ochotty shap la actos mateta J A ked Fut roctctor reechen ar kichan E Cooking with aech och that tha heat kretected ro Alem Neies o Us So the room rother Dem being lost 5 Kya naonnu nc
31. led residents handbooks e Absence of usual noises MVHR or buttons that residents need not adjust are as important as telling them what they should adjust and Items other than energy appliances were discussed in some detail whilst it is outwith the remit of this report the feedback shows a need for basic information on the following Fire and fire escapes Service location such as stop cocks and isolator switches 39
32. les of drawings and clear information for residents The Energy Saving Trust endorses the document The specific nature of the advice was thought to be good practice Developers Moving In Pack Example 2 This is a guide to a pair of houses that have been refurbished to Passivhaus levels of performance It has a general introduction with key tips on using the house It clearly explains the key features with photographic references and detailed instructions on how to use the systems in the houses It has further dos and don ts related to reducing the energy use of the house to a minimum Social Housing Moving In Pack Example 1 This project had a significant arts strategy which was explained to the residents through a moving in pack containing stickers and stencils as part of the aris programme Whilst not directly related to how a house works the idea of stickers and graphics is useful Social Housing Moving In Pack Example 2 This is a two page A4 sheet on a single aspect of the heating system It is clear and written in plain English contains photographs of the key elements and key adjustments required This was an excellent example of the level of information required for heating and ventilation systems Social Housing Moving In Pack Example 3 This development has won several awards for architecture and sustainability A contents page was obtained from the draft handbook The contents reveal an intention to mirror the require
33. ments for the Code for Sustainable Homes including information on operating the wood chip heating system and the ventilation system Social Housing Moving In Pack Example 4 This is distributed to all residents in the houses and flats who benefit from PV on the roof There is a single page of text with a non technical tone There is no need for much explanation as it basically says do not touch the controls Social Housing Moving In Pack Example 5 This project is a refurbishment of a traditional tenement block for a social housing provider It does not cover the heating system or ventilation system and contains a significant amount of technical jargon It does consider condensation and the causes of condensation but makes no reference to ways of dealing with the problem effectively 11 Social Housing Moving In Pack Example 6 This is information relating to impending kitchen and bathroom refurbishment This sets out clear checklists for residents to refer to as the work progresses and photos of what is going to happen It is good practice and applicable to this project Social Housing Moving In Pack Example 7 This handbook has a section entitled Energy Saving Advice that states the location of the EPC outlines advice for the specific heating system installed and provides generic advice about heating the house lighting hot water generation and appliances Whilst tt does not give operational instructions the combin
34. ontact information An example spread for overview information is provided overleaf 24 Example The following is an example spread for heating information How your house works Heating Ea E patente Boiler adiators which warm the rooms Youneed LOCATION In lhe utility room Whermestat to gat a The boiler is A rated with vel keen vou ultra low emissions e CENTROS It provides both heating wer fuel bil and hot water Il is turned E Hinting erin Cie olf by the programmer and Oe da temperature in the houses is controlled by a ihermostat and radiator valves Programmer LOCATION Underneath boler The programmer turns the syslem on and olf and should be set to do this when occupanis are in the house Manufacturer and model number here Manufacturer and model number here 20 Manufacturer and model number here Manufacturer and model number here Thermostat LOCATION Ground floor hallway The thermostat turns the boiler ot when the house hos Warmed up it overrides the TR s Set tt to the temperature that you won your hall o be this may be lower than the temperature of your main living rooms 18 C is comtoriable zz Thermostatic radiator valves LOCATION On every radiator These valves control the amount of heat coming oul of individual radiators When the room is ai ihe right temperature they turn the valve otf It it gets cooler the radiator warms Up again The sett
35. oost switch and location of the filters Images There should be Illustration s of the key ventilation equipment used in the house These should cover the equipment that users should normally come into contact with including any items that require user maintenance Dos and DON Ts Provide a brief list of up to 5 essential DOs and DON Ts for occupant interaction with the ventilation system This should be specific to the system installed Ideally these should be highlighted in a colour coded text box in consistent position on the page Further information Provide details on where further information can be found This may be accompanying printed material links to manufacturers websites or contact information An example spread for overview information is provided overleaf 26 e How your house works Ventilation The house is ventilated by a Mechanical Heat Recovery system 1 and windows that can be opened The building ts designed so there are no leaks or draughts so its important that the ventilation system is used properly The Mechanica Heat Recovery System sucks stale air out of the kitchens and bathrooms and brings fresh cur in through the vents in the ceiling but keeps the heat from the old alr It runs all the ume there are switches in the Kitchen and baihrooms to boost the system to get rid ol moisture or smells po tum on the extract tan when cooking DO use the boost switch in the DO make sure
36. ormation on how to set it rather than trying to explain how to set the programmer Graphic Advice The quick start guide should use simple illustrations following the principle show dont tell An illustration can be a hand drawn sketch something drawn on a computer or a photograph These can be mixed as consistency in style is less important than content Illustrations do not need to be to scale except for the plans but should show 20 e Aim to fit each category on to the equivalent of a single A4 sheet e Avoid non essential images e g lifestyle image that can reduce the authority and relevance of the document e Use graphic formats that preserve the sharpness of lines i e vector formats such as PDF e Use illustration where possible to focus the occupant on what they need to know For example the programmer in the Heating category should show where it is placed in relation to the boiler e Link key components such as a heating controls to a location plan to help the resident to make connections between controls and systems quickly e Aid understanding many people have difficulty understanding plans so use of other images for example a simple 3D model alongside plans can aid comprehension e Use colour where possible as an easy way to differentiate categories visually However remember readers may be colour blind so use icons illustrations and high contrast type to makes sure the categories are understood
37. ou keep voigfRQuse cool it will cost less to run a warmerhouse will give you a bigger fuel bill The construction of the house can retain heat in the winterse Mer it chu ier for longer than many other houses If the house gets too hot remember to tum the heating off before opening the windows The sunspace onda wont of ie is designed to help keep the house warm page 13 shows how It works Programmer LOCATION Underneath boiler The programmer turns the system on and off and should be set to do this when occupants are in the house Boiler LOCATION in the utility room The boiler is A rated with ultra low emissions It provides both heating and hot water It is turned off by the programmer and temperature in the houses is controlled by a thermostat and radiator valves Manufacturer and model number here Manufacturer and model number here Manufacturer and model number here Manufacturer and model number here Thermostat LOCATION Ground floor hallway The thermostat turns the boiler off when the house has warmed up it overrides the TRV s Set it to the temperature that you want your hall to be this may be lower than the temperature of your main living rooms 18 C is comfortable Thermostatic radiator valves TRV s LOCATION On every radiator These valves conirol the amount of heat coming out of individual radiators When the room is at the right tempera
38. preparing a lengthy guide for each house There are a number of ways in which this information might be delivered including a physical booklet on line materials multimedia DVD etc and the literature review identified several examples of these Whilst the baseline requirement is likely to be a physical guide which has several advantages the guidance could be delivered to occupants through other media 17 A workshop was held on the 18th January 2011 to test the ideas and present a sample of how the guidance may look This used the Glasgow House project as an example of low carbon homes This development is examining two types of low energy construction built side by side and was a useful base for the workshop We used both the meeting space for the workshop and accessed the two demonstration houses on which we could test the draft quick start guides The workshop included an overview of the scope and purpose of the project and a discussion of existing occupant information Following this the participants were given the quick start guides and access to the houses and asked to evaluate the need and effectiveness of these together with direct labelling of key installations in the house Afterwards there was a discussion on the issues and ways of improving the information available to new home owners The event had 10 participants from a range of backgrounds e John Gilbert Architects Homes for Scotland members e Property Log
39. rily on heating systems etc Housebuilder Moving In Pack Example 2 This housebuilder undertakes a familiarisation visit on the move in date and residents are handed a pack containing e Home user guide e Emergency information e National House Building Council NHBC Guide to your New Home e First Aid information e Operating manuals and warranties specific to the house The home user guide concentrates on bedding in maintenance and cosmetic issues There is reference to the radiator valves but no information on how to operate the different heating and ventilation systems The NHBC colour document has key sections on their warranty BuildMark moving in advice running your home essential services tips DIY maintenance and a generic guide to how homes are built It is a well balanced document The information is clear and concise well illustrated and relevant to new homeowners The downside of it is that it is generic concentrating on only current standard construction methods and systems Housebuilder Moving In Pack Example 3 The housebuilder provided a checklist for moving in information a letter to new residents and a moving in brochure The moving in brochure sets out a timetable for a tour of the house on moving in day together with a demonstration of the systems then a follow up call 7 days after the move in date Our research indicates this is good practice The guide itself does not outline how to operate an
40. s website at Website here Manufacturer and model number here How your home works Hot water Hot water comes from the boiler and also the hot water solar panels on the roof The solar panels heat the water when it is warm or sunny outside You dont need to do anything to this system The gas boiler heats the water when there is not enough sun the controls for this are partofdine heating system programmer Hot water is stored 1n a hot water tank turning the taps or shower on willdrerw water from it Tne tank contains enough for about 5 showers If the water begins to run cold you will need to tusnmonwme boileranea wait for the cylinder fo warm up again this will take about 90 minutes You have a valve on the bath which limits the water temperature to 48 C to prevent accidental scalding Q DO set the programmer to give you hot water when there is not enough sun Q DON T adjust the solar panel s 10 Solar Panel You have one on the front and one on the rear roof you will find that during the summer the solar panels will heat up your water so you may not need your boiler on in the mornings Hot Water Store Location Cupboard on top floor There is no need to make any adjustments to these controls Manufacturer and model number here Manufacturer and model number here Manufacturer and model number here MORE INFORMATION see Manufacturers website at Web
41. site here see Manufacturers website at Website here Manufacturer and model number here HOT WATER Solar Panel Pumps LOCATION Cupboard on top floor There is no need to make any adjustments to these controls Programmer LOCATION Underneath the boiler in utility room This programmer controls the hot water and heating system Programme it to come on at specific times to suit your lifestyle There is a boost button which can be used to turn on the boiler if it is needed unexpectedly How your home works Energy saving features Your house has the following energy saving features sunspaces e low energy lighting lighting control card Using them effectively will reduce your energy bills Your house is designed to use 4 low energy light bulbs they last longer than normal light bulbs and use much less energy N Remerfber tosreplace blown bulbs with low energy types 12 Summer Manufacturer and model number here M2 ip am E Lighting Control LOCATION By the front door It is designed to turn off all the lights when you leave the house Remember to check there is a card in the slot if your lights dont work This card reader takes any type of plastic card Spring amp Autumn Sunspaces When it is sunny this space will heat up and you can open the doors into
42. ted When it is sunny it will warm up and you can open the doors to let heat into the house See page 13 for more information Roof The roof has a timber structure and is insulated with 350mm insulation The OSB board on the inside of the roof is designed to prevent air leaking out if you need to make holes in it be sure to seal the edges well The roof tiles are recycled rubber tyres If tiles break you should order new ones Doors Your doors are high performance insulated doors with double glazing and Low E glass They meet the police standard Secured by Design OVERVIEW Walls Your house is built from a timber frame which is fully filled with 140mm insulation the bricks are fixed to this frame Your home has been carefully detailed to avoid draughts you should avoid drilling holes deep into the wall to avoid creating a new route for draughts Windows Your windows are high performance double glazing with Low E glass They meet the police standard Secured by Design All of your windows open and can be cleaned from the inside There are escape windows in bedrooms on the first floor How your home works Heating Your heating system is powered by a gas combi boiler This provides heat for your radiators which warm the rooms You need to adjust the thermostatic radiator valves TRV s and thermostat to get a comfortable temperature If y
43. the project was undertaken between November 2010 and January 2011 and involved the collation of existing information and analysis of the data to identify best practice The second part used this information to develop proposals for simple effective guidance for occupants that could be included in building standards The relatively short timescale of the project limited the amount of data that could be collected nevertheless a suitable range of material was found Whilst some good examples of types of information were seen there was no single exemplary document that met the full requirements of this brief After analysis of this data further work was undertaken to identify the nature of the essential information that would be required in the guidance The fundamental principle was that to be effective the information should be simple easy to absorb and lead to rather than provide detailed guidance This led to the development of a series of core headings that needed to be covered in the document These principles were tested through the development of sample guidance for some prototypical housing resulting in the production of an example booklet which was examined by stakeholders in a workshop in January 2011 Following discussions with workshop participants information providers other stakeholders and BSD a template with guidance notes for the guide has been produced as the output from this project The following sections discuss the l
44. tion but would not have control over content or formatting lt appears that traditional householder manuals are long and detailed and feedback suggests that these are rarely read in full and not fully remembered Based on examples from consumer goods the quick start guide element is brief and therefore more likely to be used because it gives users information on the key essentials required to use the home Such a document is therefore more likely to be retained by the householder as it normally includes some tips on easy operation and can direct to more detailed information if required After extensive discussion and consideration the following headings were considered to be vital for inclusion in the quick start guide Overview e This highlights the essential design principles building form insulation materials etc and the key features It also has an plan image showing the location of the main heating and ventilation components boiler heat pump MVHR etc in the home Heating System e An overview of how the building is heated identifies the component parts with signposts to more detailed information provides a brief explanation of the basic operation and gives tips for saving energy Heating Controls e This section outlines ways of controlling the temperature of the house identifies controllers suggests normal settings and identifies where further information can be found Ventilation System e This is an overv
45. ture they turn the valve off If it gets cooler the radiator warms up again The setting 1 is quite cool 4 is warm 5 is no warmer than 4 but means the radiator does not turn off even if it gets very warm HEATING Q DO learn how to set your programmer There are instructions for this inside the boiler cover DO set your thermostat for a comfortable temperature DO set your Thermostatic radiator valves to provide comfort normally 3 or 4is about right DO remember to make sure the clock is changed when the clocks change Q DON T set your thermostat too high you can save energy and money by keeping this about 20 C or 21 C DON T set your Thermostatic radiator valves to 5 DON T dry clothes over radiators MORE INFORMATION see Manufacturers website at Website here see Manufacturers website at Website here How your home works Ventilation The house is ventilated by a Mechanical Heat Recovery system MVHIKR and windows that can be opened The building Is designed so there are no leaks or draughts so Its important that the ventlation system is used properly The Mech Heat Recovery system sucks stale ain out of the kitchens and bathrooms and brings fresh air in through the vents in the ceiling but keeps the heat froma N Old air wuse all the time there are switches in the kitchen and bathrooms to boostthe system to get riq o moisture or smells Q DO turn on the extract fan when cooking DO
46. use the boost switch in the bathrooms DO make sure that you clean the filters regularly DO open windows in the summer to get more ventilation Q DON T turn off the MHRV system it can lead to smells mould and poor air quality Mechanical Ventilation System LOCATION In loft use a ladder to access it This very low power fan unit powers the ventilation system it needs no adjustment It has filters to ensure the air in your house is clean you need to clean the filters located behind flaps on the front of the unit every month Ventilation Boost LOCATION Bathrooms and kitchen The boost button helps clear the steam and smells Use it when you are using the bathroom or the kitchen and turn it off when you are finished FILTERS Manufacturer and model number here Engraved switch VENTILATION Cooker hood LOCATION Above hob in kitchen In addition to the ventilation system there is a cooker hood to help remove smells from the kitchen It cleans the air and recirculates it into the room Pull the handle out to turn the unit on Manufacturer and model number here Vents Most rooms have a vent that supplies or extracts air Do not adjust these or block them up Mechanical Heat Recovery MVHR MORE INFORMATION see Manufacturers website at Website here see Manufacturer
47. wide variety of file tyoes so could be adapted to show a quick start guide The company stated that clients generally 13 volume housebuilders load up existing information such as EPC s and heating system manuals We were given access to a sample logbook to assess the system It is considered that using a system similar to this has to be considered best practice Review of Soft Landings Information Available on Building Services Research and Information Association BSRIA website http www bsria co uk services design soft landings The information available on this website has been reviewed including the framework for the soft landings service BSRIA promote post occupancy evaluation as a key component of soft landings to understand if the building is performing as expected and to help identify changes required There is also heavy emphasis on documentation and training of users to assist them in understanding how to operate the building effectively Soft landings should be considered as best practice for non domestic situations therefore this area should be addressed in more detail by BSD in taking forward the details of guidance in standard 7 1 for non domestic buildings Usable Buildings Trust Contact was made with the Usable Buildings Trust and their website contains useful papers and presentations Their principal recommendations are that providing more user friendly controls and better commissioning would mean that the
48. within Section 7 sustainability of the Technical Handbooks The adoption of a quick start guide format to include associated minimum information requirements specification of key sections and content graphic standards Require the quick start guide to signpost other important documentation such as appliance manuals Require the quick start guide to be specific to each house Require a draft document at building warrant with a final version at completion stage No specific format should be specified but a range of options are identified an example document is included within the report Additional requirements for the applicant at handover could include direct labelling of key installed items such as heating programmers Scope exists to augment written guidance with other electronic media such videos hosted online Direct demonstrations or walk thrus of new homes are useful but are difficult to verify as part of the building warrant process This project was commissioned by Building Standards Division BSD in November 2010 BSD have developed a new section 7 that aims to encourage more sustainable design and construction for all new buildings by defining optional higher levels of sustainability within building standards During the development of guidance for this new standard the requirement to provide concise information on how your home works for occupants of new buildings was identified The first part of
49. xpectediy Section 5 Other Energy Saving Features How each item works Cover any other energy saving feature installed as part of the fabric of the house or included in the SAP calculation Include specific instructions for items not covered elsewhere Each item should have a brief around 50 words description of other energy saving features Identify for each item e Name or description e Location e How to control it and where the controls are located e Manufacturer and model number Location of further information such as a manual or specific website address Images There should be image s of the features being described These should be of equipment that users should normally come into contact with including any items that require user maintenance DOs and DON Ts Provide a brief list of up to 5 essential DOs and DON Ts for occupant interaction with these energy saving features Further information Provide details on where further information can be found This may be accompanying printed material links to manufacturers websites or contact information An example spread for overview information is provided overleaf 30 How your house works Energy saving features tour house hos the Indowing energy saving leatures Sunspaces low energy lighting a lighting control card Using them ellectively will reduce your energy bills Your house is designed to use w l f ow energy light bulbs they kast
50. y numbers where applicable An example spread for overview information is provided overleaf 32 How your house works Your ho paji e anneal tale A m eeping it working OT THON he hones fe mere EE TU im fears Poorly maintained systems tend to be Ani a ee ee a eee eee ae eee more MACEM GNA Cos TOF TUM Every Month LE PESE ASS a CS Wy beat lows Every Year Boiler check by Registered Gas Sale He Doe the Miers m the veniliaion sold by Vent Asie type F7 l4 Waan Tuters in Uwe ventidaton system pr g s SV Stein 33 Resources Your welcome pack contains the manuals for the following equipment E Heating Programmer Type Potiererton 24hr Digital 2 Channel Programmer www potlerton co uk Boiler Type Potterton Promax HE Plus Combi Boller www pollerton co uk SS Ventilation Mechanical Ventilation System Type Veni Axta Sentinal Kinet Plus WwW Ven Londo com E Hot Water Programmer Type Pollererion 24hr Digital 2 Channel Programmer Wa pollert n c uk Boiler Type Potierton Promax HE Plus Combi Boller www pollerton co uk KEEPING IT WORKING The research and subsequent testing indicates that a useful guidance document accessible and useable by occupants but which contains information that is reasonably available to building warrant applicants can be provided The information to be contained in the quick start guide should be prepared by the building warrant applicant
51. y of the systems simply that the manuals should be supplied and that they should be read It provides the number of a helpline that can be used if people forget any details after the demonstrations It is understood that the housebuilder also provides the NHBC document referred to above Housebuilders Moving In Pack Example 4 Detailed information was received on the evaluation of this experimental house The main observations on usability were e Users need greater time and simplification of information to understand complex low carbon technologies e The walk through process was beneficial to occupants understanding e Support and help phone lines or reminder sessions may assist better use of new technology e Information on energy saving through behaviour or lifestyle change was highlighted as an area for development e Simple diagrams and illustrations in handbooks would be helpful This is the most detailed case study seen on the user experience of new housing and as such it is considered that some of its recommendations should feature in the best practice Developers Moving In Pack Example 1 This is a residents handbook which outlines the principles of the heating system how to operate the controller and provides energy saving advice It is specific to the house and uses a troubleshooter guide to help resolve common issues 10 There is perhaps more information here than required for this project but includes good examp
52. y would be much easier to use correctly BSRIA Controls for End Users This BSRIA paper outlines the characteristics for good systems controls within buildings looking specifically at the design and location of those controls There is a sense that better design and consideration of control mechanisms would make systems more intuitive and reduce the need for guidance This could be referred to in the guidance 14 From the wider review and research undertaken we have distilled the key aspects of best practice in hand over information for residents of new homes Notes on each aspect in relation to the potential to work within building standards are added in italics Design of buildings and systems that are intuitive for the user and controls that are self explanatory e Refer to BSRIA and Usable Buildings Trust promoted approach e Specification of controls is beyond the remit of this guidance and Building Standard Undertake a walk round of the property and demonstrate the key systems on move in day e Already undertaken by major housebuilders e Should be formalised as part of process e Does not provide longevity of information so should be used as an additional to base guidance e The building standards system may not be able to control or evidence this action as it would occur after the warrant has been granted Label key devices within the heating hot water and ventilation system provide notes on a normal settings e Refer to So
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