Firmware Release Notes
Contents
1. 7655 Firmware Release Notes San Extron Electronics KNOWN FIRMWARE ISSUES SMX HDMI and DVI Pro Boards e It is not recommended to change input EDID while system is running This may cause noise wrong color mode flickers or no image on the display Re tying the input and output may correct this issue Changes to EDID with these boards must be setup first before powering the source to prevent this from happening e SMX HDMI 88 and SMX DVI Pro 88 boards issue with Output 2 When you tie Input 2 to Output 2 Output 2 will randomly fail to switch It doesn t matter what source and monitor connected to it Output 2 will recover by Un tying and re tying Output 2 FIRMWARE RELEASE HISTORY Engineering Revision Affected E21600 Firmware Revision Affected 1 11 and older Date of Occurrence Units shipped on or before November 2009 with Firmware 1 11 and older through June 2010 Firmware revision 1 13 provides support for updates to hardware that do not change the basic operation of the switchers The following new features have been added to the Series e Added new feature for the SMX DVI Pro and SMX HDMI boards HDCP Query SIS Commands Users will be able to determine if the sources and displays are HDCP compliant Description Command Response View Input HDCP Esc I X 39 X HDCP Xigd X 30 Hdcp IX i X 1g Verbose View Output HDCP Esc OX 30 xX 3 HDCP X ig Hdcp O X 1 X ig Verbose View ALL Inputs HDCP Esc I X yo HD2. ON default ASCII Unit response HDCP Authorized Device On Esc E X30 xX301 1 HDCP lt X30 Hdcp E X301 1 lt HDCP Authorized Device Off Esc E X30 X301 0 HDCP lt X3 Hdcp E X301 04 Query HDCP Authorized Device status ESCEX39 X39 HDCP X306 X30 Hdcp E X301 X306 Verbose mode 2 3 X30 Slot X301 input X306 1 allow HDCP encryption Default 0 block HDCP encryption The following is a list of issues found in Firmware Version 1 15 for SMX DVI Pro and SMX HDMI that are now resolved by Version 1 17 e Corrected Audio Distortion Issue In prior versions of firmware audio signals would become distorted when changing video resolution and or audio signal format This issue has been resolved in v1 17 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Sn Extron Electronics Current Firmware Revision 1 15 The following notes provide known firmware issues and release history for the Extron SMX Multi Matrix Switchers 2U 3U 4U and 5U frames For more information please call your Extron Applications Engineer Updated September 29 2011 Extron Products Affected SMX Multi Matrix Switchers 2U 3U 4U amp 5U Firmware part number 19 1964 50 Current Engineering Revision E24311 Current Firmware Revision Affected 1 13 Current Firmware 1 15 TECH NOTES Firmware V
3. e Firmware version 1 12 was never released in shipping units Important instructions regarding the installation of SMX DVI Pro and SMX HDMI boards Installation of SMX DVI Pro and SMX HDMI I O boards into SMX frames with firmware version 1 13 or higher requires no additional initialization procedure When installing SMX DVI pro and SMX HDMI I O boards into SMX frames with firmware version 1 11 or earlier the following procedures are necessary 1 Update the SMX firmware to v 1 13 or higher prior to installing an SMX DVI Pro or SMX HDMI matrix board 2 If you installed and attempted to operate an SMX DVI Pro or SMX HDMI matrix board before uploading the new firmware a First upload the new firmware b Then reset the SMX unit using the SIS command Esc ZQQQ via Telnet or RS 232 Note Save your switcher configuration first using the SMX Windows Control Program then restore and re enter your IP settings Refer to the SMX User s Manual Chapter 5 Resetting the SMX frame will restore the SMX to the default conditions including the IP settings Any SMX DVI Pro or HDMI I O boards delivered prior to June 2010 are not compatible with firmware version 1 13 or higher If you have one or more of these matrix boards please contact an Extron Applications Engineer for assistance USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511
4. hardware that do not change the basic operation of the switchers USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes San Extron Electronics The following new features have been added to the Series e Added support for new SMX Matrix 2U configurations and SMX DVI Pro and HDMI boards with limited features Switcher description Part SMX 2U Frames 60 1021 XX SMX DVI Pro boards 70 598 XX SMX HDMI boards 70 773 XX e Added new feature for the SMX DVI Pro and HDMI boards Audio breakaway is available with these boards as long as they have the same audio format The following is a list of issues found in Firmware Version 1 08 that are now resolved by Version 1 11 e Corrected the SMX SDI HD SDI 44 board configuration setting The SMX SDI HD SDI 44 board will not work properly unless you set it as an SMX SDI HD SDI 84 board e Corrected the SMX DVI board video issue when you cycle the power of the matrix switcher The SMX DVI boards non pro intermittently exhibit noise on some or all outputs when you cycle the power of the matrix switcher e Corrected the SMX DVI boards and RGB DVI 300 compatibility issue SMX System with SMX DVI board and RGB DVI 300 combination exhibits noise e Corrected the SMX Sync boards response when the SIS the follow all tie command is used When sendin
5. 6 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Sn Extron Electronics Current Firmware Revision 1 11 The following notes provide known firmware issues and release history for the Extron SMX Multi Matrix Switchers 2U 3U 4U and 5U frames For more information please call your Extron Applications Engineer Updated November 29 2009 Extron Products Affected SMX Multi Matrix Switchers 2U 3U 4U amp 5U Firmware part number 19 1964 50 Current Engineering Revision E21600 Current Firmware Revision Affected 1 08 Current Firmware 1 11 TECH NOTES Firmware versions 1 09 1 10 were never released in shipping units KNOWN FIRMWARE ISSUES e SMX HDMI and DVI Pro may exhibit a blocky image or color mode issue depending on how the system is setup Cycling power on the SMX frame will correct this issue e The SMX switcher spits out Reconfig message every few minutes when you combine SMX DVI Pro or SMX HDMI with SMX SDI HD SDI board The issue appears on a fully loaded system Functionality of the boards are not affected FIRMWARE RELEASE HISTORY Engineering Revision Affected 21544 Firmware Revision Affected 1 08 and older Date of Occurrence Units shipped on or before February 2009 with Firmware 1 08 and older through November 2009 Firmware revision 1 11 provides support for updates to
6. CP Xs X ig Xa X 30 Hdep I X s X 18 Xi Verbose View ALL Outputs HDCP Esc O X 39 HDCP lt Xais X ig X is X 30 Hdcp Ox ig X ig X 18 al Verbose USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes San Extron Electronics xX Input Selection 1 to 8 X3 Output Selection 1 to 8 X is 0 Source Output connected but not HDCP compliant 1 Source Output connected is HDCP compliant 2 No Source Output connected X 30 Slot number 1 10 The following is a list of issues found in Firmware Version 1 11 that are now resolved by Version 1 13 e Corrected the blocky image issue with the SMX DVI Pro and HDMI boards In prior versions of firmware SMX HDMI and DVI Pro occasionally exhibited a blocky image or color mode issue depending on how the system was setup Cycling power on the SMX frame corrected this issue This has been resolved in v1 13 e Corrected the Reconfig issue when SMX DVI Pro or HDMI boards are combined with SMX HD SDI board In prior versions of firmware the SMX switcher spit out a Reconfig message every few minutes when SMX DVI Pro or SMX HDMI boards were combined with SMX SDI HD SDI boards The issue appeared on a fully loaded system Functionality of the boards was not affected This has been resolved in v1 13 USA 800 633 987
7. Firmware Release Notes Sn Extron Electronics Current Firmware Revision 1 18 The following notes provide known firmware issues and release history for the Extron SMX Multi Matrix Switchers 2U 3U 4U and 5U frames For more information please call your Extron Applications Engineer Updated March 14 2013 Extron Products Affected SMX Multi Matrix Switchers 2U 3U 4U amp 5U Firmware part number 19 1964 50 Current Engineering Revision E26049 Current Firmware Revision Affected 1 17 Current Firmware 1 18 TECH NOTES When updating the SMX Matrix switcher firmware version 1 18 the following procedures are necessary 1 Save your switcher configuration first using the SMX Matrix Switcher Windows Control Program then restore and re enter your IP settings Refer to the SMX User s Manual 2 Update the SMX firmware to v 1 17 or higher a Upload the new firmware using the SMX Matrix Switcher Windows Control Program the Extron Firmware Loader program or the SMX Matrix internal Web pages b Reset the SMX Matrix using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the SMX Matrix firmware was updated by issuing it the SIS NA command Q or q Firmware version 1 16 was never released in shipping units USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes S
8. SBC4 K3 UsbcE kg Enable or disable port emulation outputs for all outputs Set port emulation for output Ese E k30 ka kaJUSBC lt k30 UsbcE fka Kj Enable or disable port emulation pairs for output x3 View port emulation status for Ese E x30 ksJUSBC lt kg outputs ks0UsbcEkka ko 4 Verbose mode 2 and 3 View port emulation status for Esc Ek3o USBC lt ko ko ep K all outputs ks0 UsbcE fxg KF K lt Verbose mode 2 and 3 Signal Status View input signal status Ese I ks0 ka USBC lt ki kso Usbcl ki kiq Verbose mode 2 and 3 View all input signal status I ks0 USBC lt Kag aa Kia eazy fk30 Usbc I fia kia a2 ag Verbose mode 2 and 3 View output signal status Esc O k30 kaJUSBC lt Kzoe k30 UsbcO K3 Kzoe Verbose mode 2 and 3 View all output signal status Esc OK30 USBC lt k20 20 k20 Kz lt k30 UsbcO x29 x20 k20 K204 Verbose mode 2 and 3 NOTES xa Input number 1 lt maximum number of inputs gt Output number 1 4 Emulation status Off 1 0n ki Input connection status Off 1 On k20 Output connection status No active connection on A or B 1 1st A port is connected but the 2nd B port is not connected 2 1st A port is not connected but the 2nd B port is connected 3 Active connection on both A and B k30 Slot number 1 19 Hard coded representing all outputs NOTE Due to the power consumpti
9. an Extron Electronics KNOWN ISSUES The following is a list of known firmware issues found in the firmware Version 1 18 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the SMX HDMI or DVI Pro boards to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the SMX has completely booted up e Front Panel Control Issue when the webpage User Control tab is open It has been observed that when the internal webpage User Control tab is open the front panel control buttons response differently The I O button lights flash slowly and some I O buttons need to be pressed twice when making or viewing ties Note that firmware 1 15 and other internal webpage tabs such as Presets Control Status Configuration and File management do not have this issue Workaround Close the internal webpage or go to a different tab when using front panel control FIRMWARE RELEASE HISTORY The following is a list of issues found in Firmware Version 1 17 for SMX DVI Pro and SMX HDMI that are now resolved by Version 1 18 e Corrected false input detect DSVP issue for the SMX DVI boards In prior versions of firmware SMX DVI boards have been found to falsely detect active inputs when some active powered DVI extension cables or powered fiber extenders are used for inp
10. compliant signal is routed to the display Workaround Power cycle the display after the SMX has completely booted up e Front Panel Control Issue when the webpage User Control tab is open It has been observed that when the internal webpage User Control tab is open the front panel control buttons response differently The I O button lights flash slowly and some I O buttons need to be pressed twice when making or viewing ties Note that firmware 1 15 and other internal webpage tabs such as Presets Control Status Configuration and File management do not have this issue Workaround Close the internal webpage or go to a different tab when using front panel control USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes ol Extron Electronics FIRMWARE RELEASE HISTORY Firmware revision 1 17 provides support for updates to hardware that do not change the basic operation of the switchers The following new feature has been added to the Series e Added Input HDCP Authorized On Off This new feature allows the user to turn off the HDCP authorization between the source and the matrix When Input HDCP Authorization is OFF the source will not encrypt content that does not require encryption any material requiring encryption will not be delivered from the source unless Input HDCP Authorization is turned
11. e initial connection Workaround Disconnect and then reconnect the drive This will allow the drive to be enumerated e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the SMX HDMI or DVI Pro boards to output a green screen when an HDCP compliant signal is routed to the display Workaround Power cycle the display after the SMX has completely booted up e Intermittent audio mute If an audio output is muted and its volume input gain or attenuation is adjusted the output will un mute USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Seen Extron Electronics FIRMWARE RELEASE HISTORY Engineering Revision Affected E22452 Firmware Revision Affected 1 13 and older Date of Occurrence Units shipped on or before June 2010 with Firmware 1 13 and older through September 2011 Firmware revision 1 15 provides support for updates to hardware that do not change the basic operation of the switchers The following new features have been added to the Series Command ASCII Command Response Additional Description Host to Switcher Switcher to Host Commands Specific to SMX USB Boards Port Emulation for Outputs Set port emulation for all Ese EK30 K9 U
12. ersion The SMX frame requires the use of firmware version 1 15 or higher for the SMX USB boards to be compatible with the SMX matrix switcher Installation of SMX USB boards into SMX frames with firmware version 1 15 or higher requires no additional initialization procedure When installing SMX USB boards into SMX frames with firmware version 1 13 or earlier the following procedures are necessary 3 Save your switcher configuration first using the SMX Windows Control Program then restore and re enter your IP settings Refer to the SMX User s Manual 4 Update the SMX firmware to v 1 15 or higher prior to installing an SMX USB board a Upload the new firmware using the SMX Windows Control Program the Extron Firmware Loader program or the SMX Frame internal Web pages b Reset the SMX Frame using the SIS command Esc ZQQQ via Telnet or RS 232 c Verify that the SMX Frame firmware was updated by issuing it the SIS NM command Q or q Hardware Notes 1 Due to current draw for USB port power do not use more than one SMX USB matrix board per frame 2 When planning USB topology note that there are three USB Hubs in series within the SMX USB matrix boards Per USB Spec up to five USB hubs in a system can be in series USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes San E
13. g a follow all tie command for example 1 2 1 the response is 01Out02 In0O All It always response with In00 The correct response should be 010ut02 In01 All USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655
14. he user changed EDID for a particular resolution with stereo audio to the same resolution with multi channel audio or changed an EDID with a particular resolution at 50Hz to 60Hz refresh rate to a different refresh rate the EDID assignment would not take This has been resolved in v1 15 e Improved browser support for Mozilla Google Chrome and Apple Safari When using the SMX Frame s embedded webpage some Web browsers would not properly display the webpage This has been resolved in v1 15 e Updated 576p 50Hz 720p 50Hz and 1080p 50Hz EDID to include audio In the previous released firmware 576p 50Hz 720p 50Hz and 1080p 50Hz EDID files did not include audio In v1 15 these EDID have been updated to include support for 2 channel audio USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Sn Extron Electronics Current Firmware Revision 1 13 The following notes provide known firmware issues and release history for the Extron SMX Multi Matrix Switchers 2U 3U 4U and 5U frames For more information please call your Extron Applications Engineer Updated June 01 2010 Extron Products Affected SMX Multi Matrix Switchers 2U 3U 4U amp 5U Firmware part number 19 1964 50 Current Engineering Revision E22452 Current Firmware Revision Affected 1 11 Current Firmware 1 13 TECH NOTES
15. on of the USB board it is recommended that only 1 USB board be used per SMX unit USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes ol Extron Electronics The following is a list of issues found in Firmware Version 1 13 that are now resolved by Version 1 15 e Corrected Cable Extender lock up In the previous version of firmware SMX HDMI or DVI Pro boards would stop switching when used with certain cable extenders Cycling power on the SMX frame corrected this issue This has been resolved in v1 15 e Corrected video hash marks Randomly after a switch was made there was horizontal hash in the video Cycling power on the SMX frame corrected this issue This has been resolved in v1 15 e Corrected black screen output when changing resolutions With SMX HDMI or DVI Pro boards if there was a resolution change on one input video from other inputs could stop showing This has been resolved in v1 15 e Corrected random infinite snow In rare cases SMX HDMI or DVI Pro boards were found to output snow indefinitely when an output was routed to a display Cycling power on the SMX frame corrected this issue This has been resolved in v1 15 e Corrected Green Screen output during boot up After an SMX HDMI or DVI Pro board booted up if a tie had not been previously made the board would o
16. ut signal connection The input detects the active device connection but does not detect the active video signal accurately This issue has been resolved in v1 18 e Corrected Audio Distortion Issue for SMX HDMI and DVI pro boards In prior versions of firmware when using an onboard Intel Graphic 4000 card audio signals would become distorted when an audio signal type is changed This issue has been resolved in v1 18 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes Sn Extron Electronics Current Firmware Revision 1 17 The following notes provide known firmware issues and release history for the Extron SMX Multi Matrix Switchers 2U 3U 4U and 5U frames For more information please call your Extron Applications Engineer Updated June 19 2012 Extron Products Affected SMX Multi Matrix Switchers 2U 3U 4U amp 5U Firmware part number 19 1964 50 Current Engineering Revision E25252 Current Firmware Revision Affected 1 15 Current Firmware 1 17 KNOWN ISSUES The following is a list of known firmware issues found in the firmware Version 1 17 e Occasional loss of HDCP communication during power cycle In rare cases after the matrix is power cycled some displays have been found to stop HDCP communication This causes the SMX HDMI or DVI Pro boards to output a green screen when an HDCP
17. utput a green screen when the user routed an HDCP compliant signal to an HDCP compliant display The workaround for this issue was tie to an unused input first and then to the HDCP compliant input This has been resolved in v1 15 e Corrected video flashing at 59 94 Hz Video with a refresh rate of 59 94 Hz was found to flash consistently with SMX HDMI or DVI Pro boards This has been resolved in v1 15 e Corrected random pixilated image Randomly after a switch is made with SMX HDMI or DVI Pro boards there would be a pixilated video output or no video Cycling power on the SMX frame corrected this issue This has been resolved in v1 15 e Corrected random audio distortion With SMX HDMI or DVI Pro boards audio would become distorted after a switch was made Cycling power on the SMX frame corrected this issue This has been resolved in v1 15 e Corrected loss of signal when hot swapping sources When using Extron DVI or HDMI extenders on the input of an SMX HDMI or DVI Pro board hot swapping the source would cause the SMX to stop passing video This has been resolved in v1 15 USA 800 633 9876 inside US Canada only or 714 491 1500 Europe 800 3987 6673 inside Europe only or 31 33 453 4040 Asia 65 383 4400 Japan 81 3 3511 7655 Firmware Release Notes ol Extron Electronics e Corrected EDID assignment when changing refresh rates or audio formats With SMX HDMI or DVI Pro boards and prior versions of firmware when t
18. xtron Electronics KNOWN ISSUES The following is a list of known firmware issues found in the firmware Version 1 15 e Output Connection Status Updates If there are no ties created the SMX USB will be unable to provide an updated connection status for USB devices connected on the output ports to the SMX internal Web page and Data Viewer To ensure correct output connection status reporting ties between inputs and outputs must exist e Host Computer enumeration through USB extenders fails under certain conditions In some extreme use cases a USB extender may fail to be enumerated by the host computer Conditions 1 The Host PC must be running a Windows XP operating system 2 An I O tie is made between one input and ALL FOUR outputs simultaneously 3 All four outputs utilize a USB extender connected to USB port A or B In this and similar use cases the Host PC may randomly fail to enumerate one of the four connected USB extenders Systems with three or fewer USB extenders work properly under all use cases Workaround Tie each output to the desired input one by one with at least 5 seconds in between each tie e Host Computer may not enumerate External Hard Drives connected to the output of SMX USB Some external hard drives have been found to exceed the USB port power specification of 2 5 watts 5V 500 mA drawing more current than allowed during start up This may cause the Host Computer to fail to enumerate the drive on th
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