2011 Management Guide for HP Compaq Desktops
Contents
1. Ey NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility In the Computer Setup utility select File gt Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the configuration USB media device To replicate the BIOS Setup configuration on a target computer 1 2 ENWW Turn off the computer to be configured and insert the USB media device Turn on the computer to be configured As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary In the Computer Setup utility select File gt Replicated Setup gt Restore from Removable Media and follow the instructions on the screen When the configuration is complete remove the USB media device and restart the computer Replicating the BIOS Setup 13 Copying to Multiple Computers A CAUTION A BIOS Setup configuration is model specific File system corruption may result if source and target computers are not the same model For example do not copy the BIOS Setup configuration from an HP Compaq Elite PC to an HP Compaq Pro PC This method takes a little longer to prepare the USB media device but copying the configuration to target computers is significantly faster Ey NOTE A bootable USB2. 1 2011 Management Guide for HP Compaq Desktops Copyright 2009 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel and vPro are trademarks of Intel Corporation in the U S and other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company 2011 Management Guide for HP Compaq Desktops HP Compaq Second Edition March 2011 Document Part Number 581009 002 About This Guide This guide provides definitions and instructions for using manageability features that are preinstalled on some models WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could resul
3. e Get valuable hardware information such as CPU memory video and security settings e Monitor system health to fix problems before they occur e Automatically acquire and install drivers and BIOS updates without visiting each PC e Remotely configure BIOS and security settings e Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time e Diagnostics remotely run amp view reports on HP desktop notebook and workstation models e System Health Scan check for known hardware issues in your installed base of HP client systems e Active Chat connect to HP customer support to resolve issues e HP Knowledgebase link to expert information e Automated SoftPaq collection and delivery process for fast resolution of hardware problems e Identify inventory and initialize systems with HP ProtectTools embedded security chip HP Client Automation Enterprise Edition 3 e Option for health alerts to display locally on the client system e Report basic inventory information for non HP clients e Setup and configure TPM security chip e Centrally schedule client backup and recovery e Add on support for managing Intel AMT For more information on HP Client Manager from Symantec visit http www hp com go clientmanager Altiris Client Management Suite from Symantec Altiris Client Management Suite is an easy to use solution for full lifecycle software mana
4. For more information on HP Client Management Interface refer to http Awww hp com go hpcmi HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates for the HP client PCs in the environment By specifying models operating system and language it is easy to quickly locate sort and select the SoftPaqs that are need To download HP SoftPaq Download Manager visit http www hp com go sdm HP System Software Manager HP System Software Manager SSM is a free utility that automates remote deployment of device drivers and BIOS updates for your networked HP business PCs When SSM runs it silently without user interaction determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store SSM then automatically updates any down revision system software on the networked PCs to the later levels available in the file store Since SSM only allows distribution of 6 Chapter 2 Software Updating and Management ENWW SoftPaq updates to the correct client system models administrators can confidently and efficiently use SSM to keep system software updated System Software Manager integrates with enterprise software distribution tools such as HP Client Automation solutions HP Client Manager from Symantec and Microsoft Systems Ma
5. The Web site contains the latest device drivers utilities and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP computer 16 Chapter6 HP Web Site Support ENWW 7 ENWW Industry Standards HP management solutions integrate with other systems management applications and are based on industry standards such as Web Based Enterprise Management WBEM Windows Management Interface WMI Wake on LAN Technology ACPI SMBIOS Pre boot Execution PXE support 17 Index A Altiris Client Management Suite 4 B BIOS Boot Block Emergency Recovery Mode 15 copying to multiple computers 14 copying to single computer 13 HPQ Flash 10 Remote ROM Flash 10 replicating setup 13 Boot Block Emergency Recovery Mode 15 Cc change notification 7 changing operating systems support 16 Client Management Interface 6 Client Manager from Symantec 3 cloning tools software 8 D deployment tools software 8 H HP Client Automation Agent 8 Client Automation Enterprise Editions 3 Client Automation Starter and Standard Editions 2 Client Catalog for Microsoft System Center amp SMS Products 4 18 Index Client Management Interface 6 Client Manager from Symantec 3 Power Assistant 5 9 Proactive Change Notification PCN 7 SoftPaq Download Manager 6 System Software Manager 6 HPQFlash 10 l industry standards 17 initial configuration 8 Intel Management Engine 11 Interne
6. image file in the root directory Ey NOTE The media must be formatted using the FAT16 or FAT32 file system 3 Turn on the computer If no appropriate BIOS image is found you will be prompted to insert media containing a BIOS image file If the system successfully reprograms the ROM the system will automatically power off 4 Remove the removable media used to upgrade the BIOS 5 Turn the power on to restart the computer Ey NOTE BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is in an optical drive If BitLocker is enabled remove this CD before attempting to boot to Windows Vista ENWW 15 6 HP Web Site Support HP engineers rigorously test and debug software developed by HP and third party suppliers and develop operating system specific support software to ensure performance compatibility and reliability for HP computers When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows that is different from the version included with the computer you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and installing the latest support software easier You can download the software from http www hp com support
7. power states HP Power Assistant enables the user to establish scheduled changes of the PC s active power plan much like a programmable thermostat can schedule varying temperature settings throughout the day The estimated power consumption for each power profile is displayed based on established schedule HP Power Assistant features include e Flexible scheduling of custom power profile and power state changes e View historical information of estimated power consumption e Detects and shows power estimate for supported attached HP monitors Intel Active Management Technology AMT Remote Management Technology 5 HP Client Management Interface HP Client Management Interface HP CMI is a free management tool that seamlessly integrates HP business PCs into the managed IT environment HP CMI provides an interface that simplifies the integration of HP business computers with popular industry system management tools including Microsoft Systems Management Server IBM Tivoli Software HP Operations and customized management applications Using HP CMI systems management tools and applications can request in depth client inventory receive health status information and manage system BIOS settings by communicating directly with the client computer reducing the need for agent or connector software to achieve integration HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface MS WMI Web
8. Based Enterprise Management WBEM System Management BIOS SMBIOS and Advanced Configuration and Power Interface ACPI HP CMI is a foundation technology utilized in HP Client Management Solutions HP CMI provides flexibility in choosing how to manage HP client computers Regardless of the system management tools the IT department uses managing both hardware and software assets is important to keeping IT costs low and the business agile The IT administrator can access the HP Client Management Interface by writing simple scripts and integrating those scripts to the management solution of their choice HP Client Management Interface used in conjunction with system management software can e Request in depth client inventory information Capture detailed information about the processors hard drives memory BIOS drivers including sensor information such as fan speed voltage and temperature e Receive health status information Subscribe to a wide range of client hardware alerts such as over temperature fan stall and hardware configuration changes to be sent to the system management console application or to the local client computer Alerts are sent real time when triggered by hardware events e Manage system BIOS settings Perform F10 functions including setting and changing the BIOS passwords and computer boot order remotely from the system management console on any or all client systems without having to visit each machine
9. a Windows operating system For more information on HPQFlash visit http www hp com support files and enter the model number of the computer when prompted 10 Chapter4 ROM BIOS ENWW Configuring the Intel Management Engine Ey NOTE For an overview of Intel vPro technology visit http Awww intel com vpro For HP specific information on Intel vPro technology see the white papers at http www hp com support Select your country and language select See support and troubleshooting information enter the model number of the computer and press Enter In the Resources category click Manuals guides supplements addendums etc Under Quick jump to manuals by category click White papers Available management technologies include the following e AMT includes DASH 1 1 To configure Intel vPro systems for AMT 1 Turn on or restart the computer If you are in Microsoft Windows click Start gt Shut Down gt Restart 2 As soon as the computer is turned on press the hot key Ctrl P before the computer boots to the operating system Ey NOTE If you do not press Ctrl P at the appropriate time you must restart the computer and again press Ctrl P before the computer boots to the operating system to access the utility This hot key enters the Intel Management Engine BIOS Execution MEBx setup utility This utility allows the user to configure various aspects of the management technology Some of the configuration o
10. ations and notebook PCs in a networked environment HP is a patent holder of manageability technology and pioneered desktop manageability in 1995 with the introduction of the industry s first fully manageable desktop personal computers Since then HP has led an industry wide effort to develop the standards and infrastructure required to effectively deploy configure and manage desktops workstations and notebook PCs HP develops its own management software and works closely with leading management software solution providers in the industry to ensure compatibility between HP Client Management Solutions and these products HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle Ey NOTE Support for specific features described in this guide may vary by model or software version ENWW 2 Software Updating and Management HP provides several tools for managing and updating software on desktops workstations and notebooks e HP Client Automation Starter and Standard Editions e HP Client Automation Enterprise Edition e HP Client Manager from Symantec e Altiris Client Management Suite from Symantec e HP Client Catalog for Microsoft System Center amp SMS Products e Intel Active Management Technology AMT Remote Management Technology e HP Power Assistant e HP Client Managemen
11. der in the Computer Setup F10 Utility lists the USB device before the hard drive the computer can be booted from a USB media device You can press the F9 key at startup to boot to the boot menu and select the USB media device or change the boot order 1 Turn off the computer to be configured Insert the bootable USB media device and turn the computer on The configuration utility will run automatically 2 When the configuration is complete remove the bootable USB media device and restart the computer 14 Chapter4 ROM BIOS ENWW 5 Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure For example if a power failure were to occur during a BIOS upgrade the ROM flash would be incomplete This would render the system BIOS unusable The Boot Block is a flash protected section of the ROM containing code that checks for a valid system BIOS image when the system is turned on e If the system BIOS image is valid the system starts normally e If the system BIOS image is not valid a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files If an appropriate BIOS image file is found it is automatically flashed into the ROM To recover the system after it enters Boot Block Emergency Recovery Mode complete the following steps 1 Turn off the power 2 Insert a CD or USB flash device containing the desired BIOS
12. el vPro technology or standard technology Both technologies allow e Better discovery healing and protection of networked computing assets e PCs to be managed whether the system is on off or the operating system is hung The three forms of remote manageability available on business desktops are Alert Standard Format ASF Intel Active Management Technology AMT and Desktop and mobile Architecture for Systems Hardware DASH Remote management technology features include e Network discovery e Hardware inventory information e Platform health monitoring e Power management power on off cycle power e Remote diagnosis and repair Text console redirection allows console control of remote PC during its boot phase Media redirection allows system booting from a remote boot drive disk or ISO image the two variants of this are IDE Redirect IDE R on AMT platforms and USB Media Redirection e Hardware based isolation and recovery limit or cut off PC network access if virus like activity is detected e Platform event tracking and auditing e Integrated web server management portal for remote access and configuration e Remote management technologies are integrated with HP s management console partners Ey NOTE All features above are not available on all platforms HP Power Assistant ENWW HP Power Assistant is a PC based power management solution providing a unique user interface to manage the PC s power plans and
13. gement of desktops notebooks and workstations Altiris Client Management Suite includes the following Altiris products e Inventory Solution e Deployment Solution e Software Delivery Solution e Patch Management Solution e Application Metering Solution e Application Management Solution e Carbon Copy Solution For more information on Altiris Client Management Suite visit htto www symantec com business client management suite HP Client Catalog for Microsoft System Center amp SMS Products The HP Client Catalog enables IT professionals using Microsoft products to automate the deployment of HP software updates SoftPaqs to HP business PCs workstations and notebooks The catalog file contains detailed platform information on HP business desktops notebooks and workstations It can be used in conjunction with the custom inventory and update features of Microsoft products to provide automated driver and patch updates to managed HP client computers Microsoft products supported by the HP Client Catalog include e System Center Configuration Manager 2007 e System Center Essentials 2007 e Systems Management Server SMS 2003 R2 For more information on HP Client Catalog for SMS visit http h20331 www2 hp com Hpsub cache 486247 0 0 225 121 html jumpid reg_R1002 USEN 4 Chapter 2 Software Updating and Management ENWW Intel Active Management Technology AMT Remote Management Technology Models include either Int
14. h recovery of system software configuration management and troubleshooting and power management HP Client Automation Agent The management agent used by both HP Client Automation Standard and Enterprise Editions is pre loaded on the computer When installed it enables communication with the HP management console To install the HP Client Automation Agent 1 Click Start 2 Click All Programs 3 Click HP Manageability 4 Click the HP Management Agent Readme applicable to the language you desire 5 Review and follow the instructions contained in the Readme file to install the HP Client Automation Agent HP Client Automation Agent is a key infrastructure component for enabling all of the HP Client Automation solutions 8 Chapter 3 Initial Configuration and Deployment ENWW HP Power Assistant HP Power Assistant is available for installation on supported systems Install HP Power Assistant to manage power consumption of the PC and supported HP displays To install HP Power Assistant 1 Click Start 2 Click All Programs 3 Click Install HP Power Assistant ENWW HP Power Assistant 9 4 ROM BIOS The computer s BIOS is stored in a programmable flash ROM read only memory By establishing a setup password in the Computer Setup F10 Utility the ROM is protected from being unintentionally updated or overwritten This is important to ensure the operating integrity of the computer To upgrade the BIOS download the la
15. media device is required for this procedure Configure a bootable USB media device to automatically start Repsetup exe 1 Download a BIOS utility for replicating setup Repsetup exe and copy it onto a USB media device To obtain this utility go to http welcome hp com country us en support html pageDisplay drivers and enter the model number of the computer 2 On the bootable USB media device create an autoexec bat file containing the following command Repsetup exe To copy a BIOS Setup configuration from a computer 1 Insert the bootable USB media device into the computer with a BIOS setup configuration that you want to copy 2 Turn off the computer If you are in Windows click Start gt Shut Down gt Shut Down 3 Turn on the computer 4 As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary EY NOTE If you do not press F10 at the appropriate time you must restart the computer and again press F10 before the computer boots to the operating system to access the utility 5 In the Computer Setup utility select File gt Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the bootable USB media To replicate the BIOS Setup configuration on target computers CAUTION Not all computers can be booted from a USB media device If the default boot or
16. nagement Server SMS Using SSM customer created or third party updates that have been packaged in the SSM format can be distributed SSM may be downloaded at no charge by visiting http www hp com go ssm Ey NOTE SSM does not currently support remote ROM flash on systems that have Windows BitLocker Drive Encryption enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the Trust Signature that BitLocker created for the platform Disable BitLocker via Group Policy in order to flash the system BIOS Enable BitLocker support without TPM measurements of BIOS to avoid invalidating the BitLocker keys HP recommends you keep a secure backup of the BitLocker credentials in case of recovery emergencies HP Proactive Change Notification The Proactive Change Notification program uses the HP Subscriber s Choice Web site in order to proactively and automatically e Send Proactive Change Notification PCN e mail informing you of hardware and software changes to most commercial computers and servers up to 60 days in advance e Send e mails containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial computers and servers Create individual profiles to ensure only information relevant to a specific IT environment will be sent To learn more about the Proactive Change Notification program and create a custom profile visit htt
17. name 16992 where host_name is the name assigned to the system Alternatively the IP address may be used in place of the host name 12 Chapter4 ROM BIOS ENWW Replicating the BIOS Setup The following procedures give an administrator the ability to easily copy one BIOS Setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple computers Ey NOTE Both procedures require a supported USB media device NOTE HP System Software Manager SSM can be used to replicate computer setup information from within the Windows operating system For more information see the SSM User s Guide at http www hp com go ssm Copying to Single Computer A A CAUTION A BIOS Setup configuration is model specific File system corruption may result if source and target computers are not the same model For example do not copy the BIOS Setup configuration from an HP Compaq Elite PC to an HP Compaq Pro PC To copy a BIOS Setup configuration from a computer 1 2 3 4 5 6 Select a computer with the BIOS Setup configuration that you want to copy Turn off the computer If you are in Windows click Start gt Shut Down gt Shut Down Insert a USB media device into the computer Turn on the computer As soon as the computer is turned on press F10 before the computer boots to the operating system to enter Computer Setup Press Enter to bypass the title screen if necessary
18. p Awww hp com go pcn Subscriber s Choice Subscriber s Choice is a client based service from HP Based on the profile HP will supply personalized product tips feature articles and or driver and support alerts notifications Subscriber s Choice Driver and Support Alerts Notifications will deliver e mails based on the subscriber profile To learn more about Subscriber s Choice and create a custom profile visit http www hp com united states subscribe gateway ENWW HP Proactive Change Notification 7 3 Initial Configuration and Deployment The computer comes with a preinstalled system software image After a brief software unbundling process the computer is ready to use If preferred replace the preinstalled software image with a customized set of system and application software There are several methods for deploying a customized software image which includes e Installing additional software applications after unbundling the preinstalled software image e Using software deployment tools such as HP Client Automation Standard Edition or HP Client Automation Enterprise Edition based on Radia technology to replace the preinstalled software with a customized software image e Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on the information technology environment and processes ROM based setup and ACPI hardware provide further assistance wit
19. ptions are listed below e Main Menu Intel ME General Settings Intel AMT Configuration Exit e INTEL ME PLATFORM CONFIGURATION Change Intel ME Password FW Update Settings e Set PRTC Power Control e FIRMWARE UPDATE SETTING Local FW Update e INTEL ME POWER CONTROL Intel ME ON in Host Sleep States Idle Time out ENWW Configuring the Intel Management Engine 11 e INTEL AMT CONFIGURATION o Manageability Feature Selection e SOL IDER KVM o User Consent Password Policy Network Setup o Activate Network Access Unconfigure Network Access Remote Setup and Configuration e SOL IDER KVM Username and Password e SOL e IDER Legacy Redirection Mode e KVM e USER CONSENT CONFIGURATION User Opt in o Opt in Configurable from Remote IT e INTEL ME NETWORK SETUP Intel ME Network Name Settings TCP IP Settings e INTEL REMOTE CONFIGURATION Remote Configuration e PKI DNS Suffix Manage Hashes e Change Intel ME Password HP highly recommends that this password be changed The default password is admin In order to remotely manage AMT systems the administrator must use a remote console that supports AMT Enterprise management consoles are available from suppliers such as HP Altiris and Microsoft SMS In SMB mode the client provides a Web browser interface To access this feature open a browser from any other system on the network and enter http host_
20. stem Software Manager v isciiaticcsteteeniecestetusncsdes see isvessaenddsneceaanstensa ened neues edd Keele 6 HP Proactive Change Notification cccccccccecceceeeeeeeeeeceeceeeeaaeaeeeeeeeeeeeeeeeseeseececaaaeaaeeeeeeeeeeeeeeeeteeeeeaes 7 S bscriber s Wi lee 7 3 Initial Configuration and Deployment ccccccessseeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaseeeeeeeensesseeeeeeaseseeeeeeaseseeeeeeenseeneeees 8 FIP Client Automation AGM sss enee E Sadavestoevevsesdatasseedeneaat 8 HIP Power ASSiIStant E 9 4 ROMBIOS aco ct sss ctesaad iedeva annarinnar diaieneeadsshassinsdaanesbiadisniasdtensdianevei mast iaaa niaig 10 Remot ROM Flasher eege E Eege ER e EE ENEE a Ea a EE 10 lee EE 10 Configuring the Intel Management Engine ccc ceeeeeeeeeeeeeeeeeeneeeeeeeeeaeeeeeeeeaeeeeeeeeeaaeeeeeeeeiaeeeeeeeeeaes 11 Replicating the BIOS Setup EE 13 Copying to Single Computer ccccccccccecceeeeeeeeeeeeeeeaaeaaeeaeceeeeseeeeseesedsecseaeeaeeeeeeeees 13 Copying to Multiple Computers cececceeceeceecceeeeeeeeeeeseceeceaecaeeeeeeeeeeeeeesecscnnaaaeeeeeeeeees 14 5 Boot Block Emergency Recovery Mode ccccceseeeeceeseeeeeeeeeeeeeeeeeeseeseeeneeeseeeeseeeeseesseeeeeeeseseesseeeseneeeeeeeens 15 6 HP Web Site Support cinni a A AANA EA ET A RAT 16 ENWW vi ENWW 1 Desktop Management Overview HP Client Management Solutions provides standards based solutions for managing and controlling desktops workst
21. t Interface e HP SoftPaq Download Manager e HP System Software Manager e HP Proactive Change Notification e HP Subscriber s Choice HP Client Automation Starter and Standard Editions HP Client Automation is a hardware and software management solution for Windows 7 Windows Vista Windows XP and HP Thin Client environments that is easy to use and quick to deploy while providing a strong foundation for future requirements It is offered in two editions e The Starter Edition is a free product for managing HP and non HP desktops notebooks and workstations providing hardware and software inventory remote control HP alert monitoring HP BIOS and driver updates integration with HP Protect Tools and add on support for Intel AMT The Starter Edition also supports deployment and management of HP Thin Clients e The Standard Edition available for purchase includes all functionality provided in Starter Edition and adds Windows deployment and migration patch management capabilities software distribution and software usage metering HP Client Automation Starter and Standard Editions provide a migration path to HP Client Automation Enterprise Edition based on Radia technology for automated management of large heterogeneous and continuously changing IT environments 2 Chapter 2 Software Updating and Management ENWW For more information about the HP Client Automation solutions visit http www hp com go client HP Client Automation En
22. t addresses See Web sites N notification of changes 7 O operating systems support for changing 16 R Remote Management Technology 5 Remote ROM Flash 10 ROM BIOS 10 S setup initial 8 software Altiris Client Management Suite 4 deployment 8 HP Client Automation Agent 8 HP Client Automation Enterprise Edition 3 HP Client Automation Starter and Standard Editions 2 HP Client Catalog for Microsoft System Center amp SMS Products 4 HP Client Management Interface 6 HP Client Manager from Symantec 3 HP Power Assistant 5 9 HP Proactive Change Notification PCN 7 HP System Software Manager 6 integration 8 Remote Management Technology 5 updating and management tools 2 Subscriber s Choice 7 System Software Manager 6 Ww Web sites Altiris Client Management Suite 4 BIOS download 10 HP Client Automation Center 3 HP Client Catalog for Microsoft SMS 4 HP Client Management Interface 6 HP Client Manager from Symantec 4 HP SoftPaq Download Manager 6 HP Support 11 ENWW HP System Software Manager 7 HPQFlash 10 Intel vPro technology 11 Proactive Change Notification 7 Remote ROM Flash 10 ROM Flash 10 Software amp Driver Downloads 14 software support 16 Subscriber s Choice 7 ENWW Index 19
23. t in damage to equipment or loss of information EY NOTE Text set off in this manner provides important supplemental information ENWW iv About This Guide ENWW Table of contents 1 Desktop Management Overview cccesceeeeeeeeeeeeee eee eeee eee eeeeeeaenaaseaeeeeeeseeeeeeeeeaaeaaaseaaeanseeseseeeesagseesseennenseneees 1 2 Software Updating and Management ss cicessssecccccesisscccncesssseciecesessenceneeeesseteeeeeds stneneeedssateneesedsentenessnenneneedseene 2 HP Client Automation Starter and Standard Editions 2 0 0 0 ccc cecceeneeeeeeeeeeeeeeeeeeeeeeeeeeeseeeaeeeeeseeneaaees 2 HP Client Automation Enterprise Edition ccccceececeeeeeeeeeeeee cee aaeeaeeeeeeeeeeeeeseceecnceaeeaeeeeeeeteeieee 3 HP Client Manager from Symantec cccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeceneaaeeeeeseeeaaeeeesenaaeeeeseeenaneees 3 Altiris Client Management Suite from Symantec 0 cece eee eetne eee eee ee terete eee eeeetaeeeeeeeneeeeeee 4 HP Client Catalog for Microsoft System Center amp SMS Products cceceeeeeeeeceeeceeeeeeeeeeeeeeeeeeeeees 4 Intel Active Management Technology AMT Remote Management Technology sssssseessseeesseeeeene 5 HP ee ET 5 HP Client Management Interface ccceceeeeeeeeceeecceecaecaeeceeeeeeeeeeeeeeeeee sede aaaaeaaeeaeeaeeeeeeeeeeeeeetseeieaes 6 HP SoftPaq Download Manager ttt ttnttEEnntEnSt tEn St EE EnsE Ennn Ennen nnen nnen n Ee 6 HP Sy
24. terprise Edition HP Client Automation Enterprise Edition is a policy based solution that enables administrators to inventory deploy patch and continuously manage software and content across heterogeneous client platforms With the HP Client Automation Enterprise Edition the IT professional can e Automate the entire lifecycle management process from discovery deployment and ongoing management through migration and retirement e Automatically deploy and continuously manage an entire software stack operating systems applications patches settings and content to a desired state e Manage software on virtually any device including desktops workstations and notebooks in a heterogeneous or standalone infrastructure e Manage software on most operating systems With continuous configuration management HP customers report dramatic savings in IT costs accelerated time to market for software and content and increased user productivity and satisfaction For more information about the HP Client Automation solutions visit http www hp com go client HP Client Manager from Symantec ENWW HP Client Manager from Symantec developed with Altiris is available free for all supported HP business desktop notebook and workstation models System Software Manager is integrated into HP Client Manager and enables central tracking monitoring and management of the hardware aspects of HP client systems Use HP Client Manager from Symantec to
25. test BIOS images from the HP driver and support page http www hp com support files A CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades HP System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously For more information visit http Awww hp com go ssm Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP computers directly from the centralized network management console resulting in e Consistent deployment of and greater control over HP PC BIOS images over the network e Greater productivity and lower total cost of ownership Ey NOTE HP SSM does not currently support remote ROM flash on systems that have Windows BitLocker Drive Encryption enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the Trust Signature that BitLocker created for the platform Disable BitLocker via Group Policy in order to flash the system BIOS The computer must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash For more information on Remote ROM Flash refer to the HP Client Manager Software or HP System Software Manager at http Awww hp com go ssm HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from
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