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User Guide - VTech Communications

1. General Call Settings ta Description Anonymous Call Reject Call Reject Select to block incoming calls that have no caller ID Enable Anonymous Call Select to make outgoing calls that remove your own caller ID information Do Not Disturb Settings Setting Description Range Default Enable DND Turns Do Not Disturb on or off Disabled Incoming Calls Selects whether the phone displays Show Reject Reject incoming call information while Do Not Disturb is on 60 Call Forward Settings Setting Description S Enable Call Forward Select to enable call forwarding for all calls on that account Always Target Number Enter a number to which all calls will be forwarded Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account Enable Call Forward Select to enable call forwarding for unanswered calls on that No Answer account Target Number Enter a number to which unanswered calls will be forwarded Delay Select the number of rings before Range 1 to 10 rings unanswered calls are forwarded Default 6 rings Target Number Enter a number to which calls will be forwarded when the line is busy 61 WebUI User Preferences On the User Preferences page you can configure some basic settings for your phone and set how your phone responds to calls After changing any settings on this page click Save to save them STATUS SYST
2. Electrical storms e Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone e Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap e Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If the telephone should fall into water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK CABLE FROM THE WALL then pull the unit out by the unplugged cords 75 GPL License Information GPL code requests Portions of the software associated with this product are open source and fall within the scope of the GNU General Public License GPL Accordingly those portions of code are available to the public consistent with the requirements of the GPL in either source code format or object code format depending upon the nature of the code at issue If you would like to exercise your right to receive the available code please send a cashier s check payable to VTech Communications Inc in the amount of 15 00 U S to VTech Communications Inc 9590 SW Gemini Drive Suite 120 Beaverton OR 97008 ATTN Information Technology Group VSP715 GPL code request along with
3. 3 Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset marked by and plug the other end of the cable into your network router or switch Note You may need to use a network switch connected to your router if your router does not have sufficient ports for the number of phones you want to install If you use a network switch connect the phone to the switch instead of the router in the previous step 4 Ifthe deskset is not using power from a PoE capable network router or switch a Connect a compatible VTech power adapter to the deskset power jack b Plug the power adapter into an electrical outlet not controlled by a wall switch If there is a networked computer and no extra Ethernet wall jacks near the phone then the phone and PC can share the same network connection To share a network connection with a PC 1 Plug a Cat 5 Ethernet cable into the PC port on the phone marked by Ed 2 Plug the other end of the Cat 5 Ethernet cable into your computer s Ethernet port e Ifa GigE network is being used a computer connected through the phone will be limited to 100 Mbits s If you require a GigE Ethernet rate use separate Ethernet connections for the phone and the computer e Ifa PC is connected to your network through a phone any phone resets and power or network interruptions will disrupt the PC s connection to the network To electrical outlet if required To network switch or ro
4. Call Park FAC that your System Administrator entered for account 1 Retrieve Park Call Enables you to retrieve a parked call Pressing the key dials the Parked Call Retrieval feature access code FAC In the Account column select the account on which the feature access code will be dialed out For example choose Account 1 if you wish to use the Parked Call Retrieval FAC that your System Administrator entered for account 1 In Call DTMF Configures the key to dial a string of numbers while you are on a call For example pressing the key might dial a conference access code After selecting In Call DTMF enter the number to be dialed in the Value column Call Return Configures the key to dial the number of the last missed call 65 Group Call Pickup Direct Call Pickup Enables you to answer a call ringing at another extension The call can be ringing at any extension in your phone s call pickup group Pressing the key dials the Group Call Pickup feature access code FAC Enables you to answer a call ringing at a specific deskset Pressing the key dials the Direct Call Pickup feature access code FAC Depending on the server requirements you may then need to enter the number of the ringing extension 66 WebUI Directory To view the local directory click CONTACTS in the WebUI header and then click Local directory in the sidebar On the Local Directory page you can manage your local directory entries You c
5. Forward All settings See Using the Call menu on page 40 Call Forward No Answer pressing the key enables or disables Call Forward No Answer Ensure you have completed the Call Forward No Answer settings See Using the Call menu on page 40 Call Forward Busy pressing the key enables or disables Call Forward Busy Ensure you have completed the Call Forward Busy settings See Using the Call menu on page 40 Quick Dial pressing the key dials the number programmed for the key BLF Busy lamp field keys let you monitor activity at other phones The key LED indicates call status See Programmable feature key lights on page 15 ACD If you are subscribed to this feature pressing the Automatic Call Distribution ACD key displays the ACD state menu Page lf this feature is enabled press the Page key to call one or a group of phones Your system administrator can configure a page to be automatically answered Multicast Page this feature allows you to call up to ten paging zones Park Call Dials the access code to park your current call Retrieve Parked Call Dials the access code to retrieve a parked call In Call DTMF Dials a string of numbers while you are on a call For example pressing the key might dial a conference access code Call Return Dials the number of the last missed call Group Call Pickup Dials the Group Call Pickup code allowing you to answer a call ringing at another extensio
6. John Smith 1 1 Incoming calls on a shared line look identical to Graham Bell private line calls except that the soft key 2325550178 does not appear on the incoming call screen Answer When to Use a Private Line Instead of a Shared Line In general you should use private lines for direct calls to other desksets within your organization If you use a shared line to call other desksets all the other desksets that use that line will ring Putting a shared line call on hold After you answer a call on a shared line you have two options for putting that call on hold e You can put a call on hold by pressing the soft key This puts a call on normal hold On a shared line this means that other shared line users can see that the call is on hold as indicated by the flashing orange Line key LED Other users can retrieve the call by pressing a Line key Your deskset will return to idle mode Putting a call on hold this way can be useful if you want to hand off the call to someone else or if you want to pick up the held call at another deskset e You can also put a call on private hold by pressing the soft key Private hold means that other users cannot see that the call is on hold This is useful if you plan to resume the held call on the same deskset 35 Using the Phone Putting a shared line call on hold continued When you transfer a call or start a conference call the other call is put on private hold
7. MAC Address 00 12 2A 41 98 4F Boot Version Software Version 1 0 5 V Series 1 0 5 Hardware Version 1 Account Status Account 1 Registered Account 2 Not Registered Network LAN Port IP Address 10 88 51 96 IP type DHCP Subnet Mask 255 255 0 0 MAC Address 00 12 2A 41 9B 4F Link Status Connected Gateway 10 88 3 149 Primary DNS 10 88 162 31 Secondary DNS 10 88 162 10 Network Time Settings us pool ntp org 59 WebUI Call Settings To view the call settings click SYSTEM in the WebUI header and then click Call Settings in the sidebar You can configure call settings for each account that is available to your phone Click Account 1 or Account 2 to select the call settings page for the desired account Call Settings include Do Not Disturb and Call Forward settings You can also set Do Not Disturb and Call Forward using the desket See Using the Call menu on page 40 When you have finished changing settings on this page click Save to save them STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 SYSTEM CALL SETTINGS 1 Account 2 User Preferences General Call Settings Programmable Keys Anonymous Call Reject Speed Dial Enable Anonymous Call Do Not Disturb Enable DND Incoming calls Show Call Forward Enable Call Forward Always Target number Cc siz Enable Call Forward Busy Target number LL Enable Call Forward No Answer Target number Delay 10 rings v
8. Mary Williams 2325551234 sA 2 Press 3 On the Save to menu select the location to which you want to save the entry e To save the entry to your directory highlight Local and then press MENU SELECT Save to 2 Blacklist e To save the entry to your blacklist highlight Blacklist and then press MENU SELECT 48 4 The directory add edit screen appears The deskset automatically fills in the name and number if available First name Mary Williams Last name Work 2325551234 Backspc ABC Save e If necessary edit the name and number Press W to move the cursor to the next line e Press to delete incorrect characters 5 Enter any additional numbers entries for Work Mobile and Other numbers are available 6 Selecta ringer for calls from this entry 7 Select a line to used for outgoing calls for this entry 8 Press to save the entry To delete a single call history entry e While viewing the desired entry press To delete multiple call history entries 1 While viewing the list of call history folders press W to highlight the folder for which you would like to delete all entries All calls Missed calls Received calls or Dialed calls Back Del all View 2 Press Del all i 3 When the confirmation screen appears press Delete all All calls entries 49 Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial f
9. is plugged into the power outlet or when the handset is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet if the phone is located in an environment containing concentrations of flammable or flame supporting gases unless there is adequate ventilation A spark in such an environment could create a fire or explosion Such environments might include medical use of oxygen without adequate ventilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Only put the handset of your telephone next to your ear when it is in normal talk mode The power adapters are intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible 21 In wall mounting position make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate Then slide the telephone base down on both mounting studs until it locks into place Refer to the full instructio
10. key if available to display the directory or call history You can also navigate to the call history or directory using the deskset Features menu Call History Directory m 2 Missed calls 2 Blacklist Back Del All View Local 1 20 1 Mary Williams Al Work 2325551234 Dial Edit Dial Dial Edit Search 3 If necessary press lt or until Dia appears and then press Dial The Call Forwarded screen appears Your phone returns to idle mode if you have no other active calls 29 Using the Phone Transferring calls You can transfer a call to someone else at another phone If you talk to the transfer recipient before completing the transfer you are making a supervised transfer However you do not have to talk to the transfer recipient before transferring the call If you do not talk to the transfer recipient before transferring the call you are making a blind transfer You can also transfer a call to a held call To transfer a call supervised 1 During a call press The call is automatically put on hold and the transfer setup screen appears John Smith 1 1 John Smith 2 2 On a call 0 00 28 Transfer to 2325550178 gt LI Cancel 2 Dial the number to which you want to transfer the call You can also use a number from a list such as the Directory or Call History 3 When the second caller answers you can talk to the caller to notify them of
11. or an appropriate soft key to save changes Press CANCEL to cancel an operation exit the menu display or return to the idle screen 23 Using the Phone Main menu items 1 Features see page 39 3 User settings see page 52 2 Status see page 51 4 Admin settings available only to your system administrator Making calls You can make a call at any time by choosing an off hook method such as lifting the handset pressing a Line key or pressing HEADSET or SPEAKER and then dialing a number When the phone is in idle mode or has calls on hold you can make a call by pre dialing a phone number and then going off hook to call the number To go off hook and make a call 1 To use the default line lift the handset press HEADSET or press SPEAKER You hear a dial tone Note You may be able to select a specific line by pressing one of the programmable keys depending on how your phone is configured 2 Use the key pad to enter the desired phone number e Press if you enter an incorrect digit e Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 3 Press DE or if the phone accepts the number as valid it dials the number after a short delay John Smith 1 1 Calling 2325550178 Note that the default live dial soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here 24 Usi
12. orage Les clairs peuvent tre l origine d une lectrocution N utilisez pas le t l phone pour rapporter une fuite de gaz proximit de celle ci Sous certaines circonstances une inteincelle pourrait survenir lorsque l adaptateur est branch une prise de courant ou lorsque le combin est d pos sur le combin Ceci est un v nement commun associ avec la fermeture d un circuit lectrique L utilisateur ne devrait pas brancher le t l phone dans une prise de courant et ne devrait pas d poser le combin charg sur le socle si le t l phone se trouve dans un environnement ou la concentration de gaz inflammables sans ventilation ad quate Une tincelle dans ces endroits pourrait provoquer un incendie ou une explosion Ces environnements pourraient tre l utilisation m dicale de l oxyg ne sans ventilation ad quate le gaz industriel dissolvants vapeurs d essence etc une fuite de gaz naturel etc Placez uniquement le combin de votre appareil pr s de votre oreille lorsqu il est en mode de conversation normal Les adaptateurs sont con us pour tre orient s en position verticale ou en position horizontale sur le plancher Les fiches ne sont pas con ues pour maintenir la prise en place si celle ci est branch e au plafond sous la table ou les armoires N utilisez que cordon d alimentation et les piles indiqu es dans ce guide d utilisation 8 21 Pour les PRODUITS A BRANCHER A UNE PRISE DE C
13. pas de liquides dans l appareil Afin de r duire les risques d lectrocution ne d montez pas l appareil mais apportez le plut t un centre de service qualifi s il doit tre r par En enlevant le couvercle vous vous exposez a des tensions dangereuses ou autres dangers similaires Un remontage inad quat peut tre a l origine d une lectrocution lors d une utilisation ult rieure de l appareil Ne surchargez pas les prises de courant ni les rallonges lectriques car ceci peut constituer un risque d incendie ou d lectrocution D branchez cet appareil de la prise de courant et communiquez avec le d partement de service la client le de VTech dans les cas suivants A Lorsque le cordon d alimentation est endommag ou corch B Si du liquide a t chapp dans l appareil C Si l appareil a t expos une source d humidit telle que la pluie ou l eau D Si l appareil ne fonctionne pas normalement en suivant les directives du guide N ajustez que les commandes couvertes dans le guide d utilisation car un mauvais r glage de celles ci peut tre l origine de dommages ce qui n cessiterait des r parations consid rables pour remettre l appareil son tat de fonctionnement normal E Si l appareil a t chapp ou son bo tier endommag F Sile produit affiche une nette diminution de sa performance vitez d utiliser un t l phone autre qu un sans fil pendant un
14. 10 numbers that you dial frequently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press 0 For each speed dial number you enter you must assign the account on which the number will be dialed out You can also add speed dial entries using the deskset The Speed dial list is accessed through the Features menu See Speed Dial on page 50 After entering information on this page click Save to save it Note Your system administrator can also assign programmable function keys to be quick dial keys but you cannot add or edit phone numbers for these keys Use the Speed Dial page to enter numbers that you personally want to dial often Call Settings Speed Dial Key Name key1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key 0 To enter speed dial numbers 1 In the Name column enter a speed dial label for the desired key 2 In the Value column enter a phone number for the desired key 3 In the Account column select the account that this speed dial number will use 4 Click Save 70 Troubleshooting If you have difficulty with your telephone please try the suggestions below For customer service visit our website at businessphones vtech com or call 1 888 370 2006 General issues Screen is blank e Ensure power is connected If powered by an AC adapter check that adapter is plugged into a wall s
15. 13 Deskset Installation Overview 14 Network requirements 14 LOCATION ES As 15 Rear panel features 16 Connecting the phone s s 16 Using the Phone Idle SCPE SN ses ccxtisscccsvessapeasansaastectaeess 19 Idle mode screen icons 19 Active call screen icons 19 Using the menu seee 20 Main menu items 21 Making Call sssssresiisss sms 21 10 Answering calls 23 Putting a call on hold 24 Forwarding calls 25 Transferring calls 27 Making a conference call 29 Retrieving messages 31 Using a shared line 32 Putting a shared line call on hold 32 BANGING IN ss 33 Busy lamp field 34 PAGING PR Re 35 Automatic Call Distribution 35 Phone Features Using the Features menu 36 Navigating menus 36 Using the Call menu 37 Using the local directory 0 41 BIaACKIISt 55525err5srererterreris icons 44 Call history sete dereev n 44 Speed Dial Entering speed dial numbers 47 Status Finding the software version 48 Configuring the Phone Using the User Settings menu 49 Pr f rences ernennt 50 Setting the language 50 Setting the date and time 50 DiSplay incvseceeveceetivisecteiincsdigeres 52 AUGIO araires 53 Configuring t
16. 4 to select a ringer tone and then press Ringer tone F LINE 2 On the selected line screen press lt or gt to select one of ten ringer tones The default is 1 Ringer tone samples play when selected LINE 1 Ringer tone Ringtone1 4 Cancel Save After selecting the desired ringer tone press To exit without saving a new ringer tone press ET 56 Configuring the Phone To set the key tone 1 From the Audio menu press to highlight Key tone and then press MENU SELECT The Key tone menu appears Cancel 2 On the Key tone menu press or P to turn key tones on or off When off key presses are silent 3 Press To set the audio mode 1 From the Audio menu press to highlight Audio mode and then press MENU SELECT The Audio mode menu appears Audio mode a 2 Headset 2 On the Audio mode menu press W to highlight the desired audio mode Speaker or Headset 3 Press MENU SELECT When you press a Line key or the call is started or answered using the selected audio mode Lifting the handset takes priority in all instances Configuring the programmable keys You can configure the Programmable Keys on the Deskset You can also configure these keys on the WebUI See Programmable Keys on page 64 To configure the programmable keys 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears 2 Press
17. EM CONTACTS SERVICING Call Settings Account 1 a General User Settings Account 2 Cir Preferences WebUI Language English Programmable Keys Phone Language English Speed Dial Backlight Timer secs 30 Ringer Volume of Default Audio Mode Speaker Call Hold Reminder Enable Call Hold Reminder Tone Tone Interval secs 60 Call Waiting Call Waiting Off Reject Incoming Call if already on a Call Call Waiting On View Incoming Call if already on a Call Enable Call Waiting Tone Tone Interval secs 60 General User Settings WebUI Sets the language that Any language supported English Language appears on the WebUI by your phone For example English French Spanish etc Phone Sets the language that Any language supported English Language appears on your phone by your phone For example English French Spanish etc button press Ringer Volume Sets the ringer volume for 5 incoming calls You can also use the VOLUME Y or A keys on the deskset Default Audio Sets how calls are answered Speaker Headset Speaker Mode when you press a line key or See also Audio on page 56 Backlight Timer Sets how long the screen 10 to 60 seconds 30 backlight stays on after the last seconds 62 WebUI User Preferences continued Call Hold Reminder Settings Range Default Enable Call Hold Enables or disables the call hold n a Select Enabled Reminder Tone reminder tone t
18. ID e Both your telephone service provider and your caller s service provider must use caller ID compatible equipment 71 Specifications Electrical and environmental specifications Operating temperature 32 122 F 0 50 C AC adapter output voltage 5 0 Vdc 700 mA Ethernet network jacks 10 100 Mbps RJ 45 Jacks 72 Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys Bridge Delete 1 Deletes current entry 2 Deletes assignment 3 Deletes Directory group Forward No Reject Rejects an incoming call 73 Soft Keys Index of soft keys continued Label Special Characters Entering special characters When entering text using the dial pad the following special characters are available Press the 1 star X 0 or pound sign keys to enter special characters o space O I1 lt gt 74 Maintenance Taking care of your telephone e Your telephone contains sophisticated electronic parts so you must treat it with care e Avoid rough treatment e Place the corded handset down gently e Save the original packing materials to protect your telephone base if you ever need to ship it Avoid water e You can damage your telephone if it gets wet Do not use the corded handset in the rain or handle it with wet hands Do not install the telephone near a sink bathtub or shower
19. OURANT la prise de courant doit tre install e pr s du produit afin d assurer une accessibilit s curitaire a la prise de courant 22 En position de montage mural assurez vous de monter le socle du t l phone sur le mur en alignant les oeillets avec les goujons de fixation de la plaque murale Ensuite faites glisser le socle vers le bas sur les deux goujons de fixation jusqu a ce qu il se verrouille en place Reportez vous aux instructions compl tes dans la section Installation dans ce guide d utilisation 23 MISE EN GARDE Eloignez les petits objets m talliques tels que les broches de l couteur du combin CONSERVEZ CES INSTRUCTIONS FCC part 15 This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equi
20. Stefan Wheeler 0 2325550161 1 Edit O susan Ballance 0 6045550170 1 D Teny Ng o 2325550187 1 o Ursula Baldwin 0 6045550166 1 Edit First 1 Add New Entry Clear Directory Import Local Directory No File Chosen EZS Export Local Directory Local Directory click oS yy C View the next page of entries Delete Selected Entries Delete selected entries from the directory Click Select All to select every entry on the page you are viewing Add a new directory entry Clear Directory Delete all Directory entries To add a new directory entry 1 Click Add New Entry The Create Local Directory Entry page appears STATUS SYSTEM CONTACTS SERVICING Local Directory Blacklist Create Local Directory Entry Call History First Name Last Name Ringer Tone Auto Account Default Account Home Number Work Number Mobile Number 2 Enter the required information At minimum a first and last name are required Setting Description Range Defaut Enter the appropriate names in these lt n a n a Ringer Tone Sets a unique ringer tone for calls from Auto Auto this directory entry Tone 1 10 Account Sets the account used when you dial this Default Default directory entry Account Account Account 1 Account 2 Enter the appropriate numbers in these Work Number fields Mobile Number 3 Click Save 68 WebUI To edit a directory entry 1 Click Edit for the entry you want to edit Th
21. W to highlight Programmable keys then press MENU SELECT Programmable keys The Programmable keys menu appears 3 Select the key to configure then press Select a PFK type then press MENU SELECT or configure additional settings and press For more details on PFK types see Programmable Keys on page 64 57 WebUI Using the WebUI Use an Internet browser to access the Web User Interface WebUl that resides on your deskset After you log on to the WebUI you can configure the following features Call Settings User Preferences Programmable Keys Speed Dial Local Directory Blacklist Call History User Password The WebUI also has a Status page where you can view status and information To access the WebUI 1 Ensure that your computer is connected to the same network as your deskset Your computer may already be connected to the network through the PC port on the back of your deskset Find the IP address of your phone a When the phone is idle press MENU SELECT b Press W to highlight Status and then press MENU SELECT The Status menu appears Status a 2 Line 3 Product Info c On the Status menu ensure that Network is highlighted and then press MENU SELECT The Network screen appears DHCP Enabled Subnet Mask 255 255 255 255 d On the Network screen note the IP Address On your computer open an Internet browser Depending on your browser s
22. a written request for the available code If your request does not fully comply with the foregoing requirements VTech reserves the right to reject your request Further by requesting and receiving the available code you release VTech its affiliates and its and their officers directors employees and representatives VTech Parties from any liability or responsibility relating to such code and you acknowledge that the VTech Parties make no representations with respect to the origin accuracy usability or usefulness of such code and the VTech Parties have no responsibility to you whatsoever concerning the code including without limitation any responsibility to provide explanation support upgrade or any communication whatsoever Your review or use of the available code is at your sole risk and responsibility VTECH COMMUNICATIONS LTD Amember of THE VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon 97008 VTech is a registered trademark of VTech Holdings Limited Copyright 2015 for VTECH COMMUNICATIONS LTD All rights reserved Version 1 07 15 76
23. an sort edit delete and add contact information for up to 200 entries The page also allows you to export your phone s local directory or import a local directory file The export function lets you back up your contacts to your computer Phone numbers appear as links If your service provider s click to dial feature is enabled you can dial a number by clicking its link The Local Directory lists entries on up to 10 pages with 20 entries per page Click Next First Last or a page number to view the desired page of entries Note You can also use the phone menu to manage your local directory entries For more information see Using the local directory on page 44 STATUS SYSTEM CONTACTS SERVICING Local Directory Blacklist Local Directory Call History Select all C1 a Total 21 First Name Last Name Ringer Tone Home work Mobile Account o Angela Martin 0 7325550118 1 Bronwyn McDonald 0 2325550140 1 Edit Charlie Johnson 0 9550198 1 o Dale Appleton 0 6045550135 1 oO David Carter 3 2325550194 2325550177 2 Edit o Davis Swerdlow 0 2325550172 1 O elkhart Taxi o 6045550155 1 o Graham Ball 0 2325550176 1 Edit Kathryn Dolphy 0 6045550195 1 o Linda Miller 0 6045550117 r Oo Lydia Braithwaite 0 2325550157 1 Edit Oo Martin Meyers 0 2325550122 o Mary Williams 0 6045550145 6045550146 1 o Richard Serling 0 6045550141 7875550181 2 Edit o Robert Brown 2 6045550105 2 O Sandro Voss o 2325550149 1 m
24. another line SIP Account When you make a call the phone will use this line See Making calls on page 24 Note appears only if more than one SIP account is registered to your phone to view the phone s call history See Call history on page 47 Note that the default Idle screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here Idle mode screen icons In idle mode the following screen icons indicate your phone s current settings Call Forward All is on See To set Call forward on page 41 The ringer is off Do Not Disturb is on See To set Do Not Disturb on page 41 The Ethernet cable is unplugged or the network is down Active call screen icons During a call the following screen icons indicate the call s status Headset audio is coming through a headset after the HEADSET key was pressed Speakerphone the speakerphone is active Call counter more than one call is active More than one call is active Press V or A to view another call Using the Phone Using the menu 1 Press MENU to show the main menu 3 User settings Press V or A to highlight menu items Press SELECT or a corresponding dial pad key to select a highlighted menu item For example when Features is highlighted you can press MENU SELECT or you can press 1 on the dial pad to view the Features submenu Press SELECT
25. ants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabilities To barge in on a call e Press the desired line key that has a steady orange LED indicating an active call on a shared line You join the call already in progress To leave the call press The other participants can continue their bridged call Note If you are unable to barge in on a call it may be because the other call is not currently in progess A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset or that the other deskset is dialing a number and no call is established yet 36 Using the Phone Busy lamp field As with shared lines you can monitor call activity using Busy Lamp Field BLF keys However BLF keys and LEDs represent activity on an individual deskset not on a line Keys configured for BLF allow you to monitor call activity for the extension only You can use the BLF key as a quick dial key to call the extension and intercept ringing calls Note Your system administrator sets up Busy Lamp Field keys Your key labels should identify the BLF keys and which extensions they monitor The BLF feature may not be available on your deskset For BLF LED states see Programmable feature key lights on page 15 To dial a monitored extension e Press the BLF key for that extension The monitored extension can be idle or have an vt
26. appears User settings 2 Display 3 Audio 2 On the User Settings menu ensure that Preferences is highlighted and then press MENU SELECT The Preferences menu appears Preferences c 3 Press A or W to highlight the desired option and then press MENU SELECT The available options are e Language e Date amp Time e Restart phone Setting the language 1 From the Preferences menu press A or to highlight Language and then press MENU SELECT The Language menu appears Language a 2 Press A or Y to highlight the desired language 2 Spanish 3 Press MENU SELECT 3 French Setting the date and time From the Preferences menu press W to highlight Date amp Time and then press MENU SELECT The Date amp Time menu appears 24 Hours 4 DD MM IYY Cancel Save 53 Configuring the Phone Setting the date and time continued To set the time format 1 From the Date amp Time menu ensure that Clock Time is highlighted 2 Press or to select a 12 hour clock 12am pm or 24 hour clock 3 Press To set the date format that appears on the idle screen 1 From the Date amp Time menu press W to highlight Clock date 2 Press or gt to select the desired date format DD MM YY MM DD YY YY MM DD 3 Press y To set the Time Zone 1 From the Date amp Time menu press W to highlight Time Zone 2 Press 3 Press A or W to sel
27. ast level from 1 to 7 4 is the default setting 3 Press To set the backlight level that applies when the phone is active 1 From the Display menu press WV to highlight Backlight ON 2 Press or to select Off Low Medium or High High is the default setting 3 Press To set the backlight level that applies when the phone is idle 1 From the Display menu press Y to highlight Backlight idle 2 Press or P to select Off Low Medium or High Off is the default setting 3 Press To set the backlight off timeout 1 From the Display menu press to highlight Timeout 2 Press lt or to select between 10 and 60 seconds at 5 second intervals 30 seconds is the default setting 3 Press 55 Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones turn key tones on and off or select the default audio mode Note To adjust the ringer volume press the deskset VOLUME VY or A keys while the phone is idle To use the Audio menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears Press Y to highlight Audio then press MENU SELECT The Audio menu appears Audio Y 2 Key tone 3 Audio mode To select different ringer tones for each line 1 From the Audio menu ensure that Ringer tone is highlighted and then press 2 On the Ringer tone menu press W if necessary to highlight a line for which
28. automatically During the transfer or conference setup process no other desksets can retrieve the call on hold As well when you are on a call and you answer another incoming call or retrieve another call on hold your first call is put on private hold automatically To put a call on private hold manually John Smith e Press and hold the soft key Private hold 0 28 End New Resume Barging in When you have a shared line it may be possible to barge in that is join a call in progress at another deskset that uses that shared line The result of barging in is that you create a bridged call between you and the people whose call you joined You and the others can then converse Note that any other shared line user can barge in on the call as well Note The ability to barge in on calls is a configurable setting for your deskset Only your system administrator can enable this setting Your deskset may have shared lines but be unable to barge in on calls If barging in is disabled on your deskset pressing the key with the steady orange LED will do nothing Bridged calls differ from conference calls in that you can join a call in progress at any time However because the caller ID of the active call is not visible to you other participants in the call may need to notify you of an appropriate time to join Bridged calls can also have any number of participants unlike conference calls The number of particip
29. e Edit Local Directory Entry page appears STATUS SYSTEM CONTACTS SERVICING Local Directory Edit Local Directory Entry First Name john Last Name McCain Ringer Tone Auto Account Default Account Home Number pnz Work Number pnz Mobile Number 11223344 2 Edit or add the desired information 3 Click Save Import Local Directory You can import an existing local directory file Importing a directory file replaces all your previous local directory entries After importing a directory file you can add edit or delete entries as desired Note Directory files are xml files containing contacts and contact information For more information about creating or editing a directory file consult your system administrator To import a local directory file 1 Click Choose File 2 In the Choose File to Upload window navigate to the directory file 3 Click the file and then click Open 4 On the WebUI click Import Export Local Directory You can export the directory and save it as an xml file on your computer To export the local directory 1 Click Export 2 At your browser s prompt save the file to the desired location on your computer 69 WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press To view the speed dial keys click SYSTEM in the WebUI header and then click Speed Dial in the sidebar On the Speed Dial page you can enter up to
30. ech active or held call oils a MESSAGE WAITING Your deskset dials the extension using the first available line When the other person answers your deskset indicates two active calls one active call on the line that you dialed out on and one active call on the BLF key of the monitored extension you called To answer a call ringing at a monitored extension e Press the flashing orange BLF key for the desired extension ES MESSAGE WAITING MESSAGE WAITING Your deskset answers the call on the first available line key 37 Using the Phone Paging Your phone supports two types of paging server based paging and multicast paging An incoming page may interrupt any active calls you are on depending on how your system administrator has configured the paging function To send a server based page 1 Press the programmable key assigned as the Page key Your phone will dial out the Page Feature Access Code 11 09am 25 09 13 John Smith 1 John Smith gt Calling 2325550176 37 Directory Line Call Log 2 Follow the voice prompts to page To send a multicast page 1 Press the programmable key assigned as the Multicast Page key You will hear a paging tone before your phone broadcasts a page to the assigned paging zone 11 09am 25 09 13 a John Smith gt Paging 0 00 07 2325550176 Marketing Directory Line Call Log 2 Press to terminate the page Automatic Cal
31. ect a setting The time zone is set as an offset from GMT For example EST is 5 and PST is 8 4 Press To enable or disable the NTP Network Time Protocol server 1 From the Date amp Time menu press W to highlight NTP server 2 Press or to select Enabled or Disabled 3 Press Note If the NTP server is disabled you must manually set the time and date This setting is valid only if the system administrator has already configured the Network Time settings For more information see the VSP715 Deskset Administrator and Provisioning Guide To manually set the Year Month Day Hour and Minute 1 From the Date amp Time menu press Y to highlight Set manually 2 Press MENU SELECT Note If the NTP server is enabled you cannot modify this setting See To enable or disable the NTP Network Time Protocol server above 3 For each setting press lt or R to select the desired setting and then press Y to move to the next line 4 When you have finished press 54 Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior To use the Display menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu appears 2 Press Aor to highlight Display then press MENU SELECT The Display menu appears To set the contrast level 1 From the Display menu ensure that Contrast is highlighted 2 Press or P to set the contr
32. er Press V 10 If you selected Call forward no ans earlier Press lt or gt to set the No answer delay between 1 to 10 rings 11 Press ES When Call forward is on FWD appears on the idle screen Note Your system administrator can also configure programmable keys to turn Call forward always Call forward busy and Call forward no answer on or off To block anonymous callers 1 From the Call menu press Y to highlight Block anonymous 2 Press MENU SELECT The Block anonymous menu appears Block anonymous F Line 1 Off 4 Line 2 Off 3 Highlight the desired line and then press lt or to turn anonymous call blocking On or Off for that line 4 Press To dial as an anonymous caller 1 From the Call menu press Y to highlight Dial as anonymous 2 Press MENU SELECT The Dial as anonymous menu appears Dial as anonymous r Line 1 ou 4 Line 2 Off 3 Highlight the desired line and then press lt or gt to turn anonymous call dialing On or Off for that line 4 Press 42 Phone Features Using the Call menu continued To enable missed call alerts 1 2 3 4 From the Call menu press V to highlight Missed call alert Press MENU SELECT The Missed call alert menu appears Missed call alert Cancel Press lt or P to turn missed call alerts on or off Press To enable call waiting alerts 1 2 From the Call menu press Y to highlight Cal
33. es POTS Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water such as near a bath tub wash bowl kitchen sink laundry tub or swimming pool or in a wet basement or shower Do not place this product on an unstable table shelf stand or other unstable surfaces Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supplied at the premises consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electric shoc
34. ey is configured Light Activity Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN Held call Shared line key Steady ORANGE The shared line is on a call pe son hennsceoe ramadan Do not disturb DND is off Call forward Off Call forward is off ee ee Busy lamp field Off Monitored phone is idle Steady ORANGE Monitored phone is on a call or has a held call Quickly flashing ORANGE The monitored phone is ringing Flashing ORANGE Registration error See your system administrator Automatic Call Quickly flashing GREEN ACD agent wrap up state Distribution Steady GREEN ACD agent ready state Slow Flash GREEN ACD agent unavailable state Steady ORANGE ACD logged on Slowly flashing ORANGE ACD logged off Quickly flashing ORANGE ACD subscription error 15 Quick Reference Guide Programmable key options To configure your programmable keys see Configuring the programmable keys on page 57 Line Directory pressing the key displays the Directory menu Call History pressing the key displays the Call history menu Redial pressing the key displays the redial list Messages pressing the key displays the Message menu Do Not Disturb pressing the key enables or disables Do Not Disturb for Line 1 or Line 2 Call Forward All pressing the key enables or disables Call Forward All Ensure you have completed the Call
35. h 2 2 Mary Williams 2325551234 Answer Forward On the incoming call screen you can also press e to terminate the incoming call to forward the call to another number If you don t respond to an incoming call the phone displays a missed call alert screen 11 09am 25 09 13 1 missed call s Callback If a missed call alert screen appears you can press e to return to the Idle screen AEWA to immediately dial the caller s number to see the caller s information in the call history 26 Using the Phone Putting a call on hold Use this feature to hold one call while you access another The deskset also puts calls on hold automatically when you answer another call transfer a call or create a conference See also Putting a shared line call on hold on page 35 To put a call on hold During a call press the soft key The On hold screen appears From the On hold screen you can press to end the call lt ERA to dial a new call to take the call off hold to transfer the held call to another party e to start a conference with the held call Note that the default On hold screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here If another party puts you on hold you may see the message Held by far end This message depends on compatibility between phones and PBX types and may not always appear Y
36. he Idle screen to access your messages The Message menu appears Message a LINE 1 LINE 2 The Message menu displays the mailboxes you can access from your phone If your phone has more than one line you may be able to access multiple mailboxes Press A or W to highlight the desired mailbox and press MENU SELECT to access messages in that mailbox When there is no New Message alert screen you can access the Messages menu using the deskset menu To view the Message menu 1 When the phone is idle press MENU SELECT 2 With Features highlighted press MENU SELECT 3 Press W to highlight Message and then press MENU SELECT Features 2 Directory 3 Call history The Message menu appears Message LINE 1 LINE 2 4 On the Message menu highlight the desired line and then press SELECT 34 Using the Phone Using a shared line Your phone may be configured to have one or more shared lines This means that a group of phones including yours can make and receive calls on the same line The shared line can have more than one programmable key assigned to it Ask your system administrator for the configuration that applies to your deskset Incoming calls on a shared line will ring every deskset that shares that line When someone answers the call the other desksets stop ringing and return to idle mode In contrast calls on a private line will ring only your deskset
37. he first call to the held call immediately The Call transferred screen appears and your phone returns to idle mode Call transferred 31 Using the Phone Making a conference call You can hold a conference call between yourself and two other callers To make a conference call 1 During a call press or P to view the next set of soft keys 2 Press The call is automatically put on hold and the conference setup screen appears John Smith On a call 2325550178 1 0 00 28 Conf Priv Hold John Smith Conference with 3 Dial the second number for the other party you want to join your conference You can also use a number from a list such as the Directory or Call History 4 When the second call is established press The conference begins and the conference screen appears To cancel the conference setup press John Smith Conference 0 01 08 e on the conference setup screen The active call screen reappears when the second call is established You will hang up on the second call and return to your first call SJS When the second call is established You will remain on the second call and your first call remains on hold which joins both calls and returns your phone to idle mode 32 Using the Phone Making a conference call continued When you have an active call and a held call you can also create a conference with the held ca
38. he programmable KOYS Eu ee 54 WebUI Using the WebUI eee 55 SE LOU ESP 56 Call STINgS screens 57 User Preferences 59 Programmable Keys 61 DIECO seit 64 Speed Dial 67 11 Troubleshooting General issues 68 Specifications Electrical and environmental specifications 69 Soft Keys Index of soft keys 70 Special Characters Entering special characters 71 Maintenance Taking care of your telephone 72 GPL License Information GPL code requests 73 Introduction This user guide contains detailed instructions for using your VSP715 deskset Please read this guide before using your telephone Deskset features The VTech VSP715 deskset is full featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on premise SIP PBXs Once you have ordered and configured your PBX service the deskset enables you to make and receive calls as you would with any other business phone The deskset provides calling features such as hold transfer conferencing speakerphone quick dial numbers and one touch voicemail access There are two ports known as the Ethernet port and PC port at the back of the deskset The Ethernet port allows the VSP715 deskset to connect to the hosted IP PBX via a router The PC port is for another device such as a personal computer to connect to the local area network through the de
39. istory 1 When the phone is idle press MENU SELECT 2 lfnecessary press A or to highlight Features and then press MENU SELECT 3 Press A or W to highlight Call History and then press MENU SELECT The Call History screen appears Back Del all View Press W to highlight the desired call history folder 5 Press to see call history entries in the highlighted folder The first entry appears Dial Edit Dial If the folder has no entries a history is empty notification message appears 6 Press W to view more entries The call history entry screen shows the time date name and number of the call the number of entries in the folder along with an icon indicating the type of call k Received call A Dialed call A Missed call 47 Phone Features Call history continued The following soft keys are available when viewing a call history entry BECCS Deletes the entry Dial Dials the CNE Displays the predial entry screen so you can edit the number before dialing Save Saves the call information to the local directory To call a call history entry e While viewing the desired entry press Dia The phone dials the number immediately Press The predial screen appears allowing you to edit the number before pressing RE To add a call history entry to the directory 1 While viewing the desired entry press lt or gt until the soft key appears 11 09AM 01 01 13 1 76
40. ith traffic outside motors microwave ovens refrigerators or fluorescent lighting e Excessive dust sources such as a workshop or garage e Excessive moisture e Extremely low temperature e Mechanical vibration or shock such as on top of a washing machine or work bench VSP715 IP Phone Computer connected through PC port Router LAN Switch Hosted IP PBX Required if sufficient router ports are not available 18 Deskset Installation Rear panel features Deskset Wall mounting slots stand slots Ethernet port Power jack PC port o Handset jack Corded headset jack Connecting the phone IMPORTANT INFORMATION 1 Use only a compatible VTech power adapter To order a power adapter visit our website at businessphones vtech com or call 1 888 370 2006 The power adapter is intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet To install the phone 1 If you plan to place the phone on a flat surface attach the stand Line up the tabs on the stand with the slots on the rear of the phone Two sets of slots allow you to attach the stand at either a 45 degree or 35 degree angle Plug the end of the coiled handset cord into the Handset jack on the rear of the phone Secure the cord by routing it through the slot and underneath the tab
41. k do not disassemble this product but take it to an authorized service facility Opening or removing parts of the 13 14 15 16 17 18 19 20 telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled onto the product C Ifthe product has been exposed to rain or water D If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operation instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation E If the product has been dropped and the telephone base and or handset has been damaged F Ifthe product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Under certain circumstances a spark may be created when the adapter
42. l Distribution If you are subscribed to Automatic Call Distribution ACD pressing the ACD key will display the ACD State Menu To set your ACD state 1 Press the programmable key assigned as the ACD key The ACD State list menu appears ACD State 2 Available 3 Unavailable 2 Press Aor F to select the desired state and then press MENU SELECT If you select Unavailable then you will have the option of entering a reason code 38 Phone Features Using the Features menu On the Features menu you can manage incoming calls use the Directory access your messages view your call history and manage your speed dial numbers Navigating menus To select a submenu on a numbered list you can e Press Aor to highlight the desired menu and then press MENU SELECT e Press the dial pad key that matches the number of the desired menu To access the Features menu 1 When the phone is idle press MENU SELECT The Main Menu appears 2 If necessary press A or Y to highlight Features and then press MENU SELECT The Features menu appears Features 1 Call 2 Directory 3 Call history The Features menu includes the following items Seting Eng Description OOOO Description page 1 Call 40 Manages how your phone handles incoming calls 2 Directory 44 Stores contact information and call contacts faMessage 34 Accesses yourvoicemail 5 Speed dial 50 Acces
43. l waiting Press MENU SELECT The Call waiting menu appears Call waiting Show alert Yes 4h Press lt or gt to turn call waiting alerts on or off Press When Show alert is on and you are on a call incoming calls are displayed on the screen When Show alert is off incoming calls are rejected and no notification appears on the screen See also Call Waiting Settings on page 63 43 Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory Once directory entries are saved you can dial them directly from the directory You can also search directory entries by first or last name When adding an entry you can enter numbers for work mobile and other You can also select a ringtone for that contact Later you can edit entries if their contact information changes To view the local directory 1 When the phone is idle press MENU SELECT 2 With Features highlighted press MENU SELECT 3 Press W to highlight Directory and then press MENU SELECT The Directories screen appears listing all your available directories and the blacklist Any directories other than Local are server based and will vary with your installation You can edit the Local directory and the blacklist Directory a 2 Blacklist 4 With Local highlighted press MENU SELECT The Local directory appears showing the first entry sorted alphabetica
44. ll To create a conference with a held call 1 During a call press or gt to view the soft key 2 Press The call is automatically put on hold and a Conf with target screen showing all calls on hold appears John Smith 12 On a call 0 00 28 gt 2325550178 XferCall 3 Highlight the desired call and press You can now talk to the caller you selected 4 Press The conference begins and the conference screen appears John Smith gt Conference 0 01 08 To end a conference call Press one of the following soft keys ELES which hangs up on both calls which puts both calls on hold The screen shows information for the second call which joins both calls and returns your phone to idle mode Setting up a Network Conference A Network Conference is hosted by your service provider and allows multiple parties to join a conference A Network Conference works in a similar way to the regular conference described above except that the and RULLE functions will not be available In addition the soft keys and or will appear during a conference allowing you to add more parties to the ongoing conference call 33 Using the Phone Retrieving messages The phone alerts you when you have a new message The MESSAGE WAITING LED also turns on whenever you have new messages Wed Sep 08 11 09am New Message On the New Message alert screen you can press to return to t
45. lly by first name Local 1 20 1 Mary Williams Work 2325551234 a Back LastNme Type 5 Press A or W to view other entries The following soft keys are available when viewing a directory entry Returns to EGAGA Sorts the list UOCE Displays the Directory list by last name contact s other screen from the top of numbers Work the list Mobile Other Dials the entry Edit Allows you to SE le Allows you to change the search the list entry alphabetically by first or last name Add Allows you to BECSCS Deletes the DOREIR Deletes all entries 44 Phone Features Using the local directory continued To call a contact 1 Press Aor V or to view the desired directory entry 2 To view other numbers for the entry press 3 When the desired number appears press Dial Note If you view a directory entry when the deskset is in dial mode an soft key appears instead of Press to place the entry s number into the number field and then press MISE to dial the number You can use this feature when making a call forwarding a call transferring a call and setting up a conference call To add a directory entry 1 When viewing a directory entry press lt or gt until the soft key appears 2 Press A blank directory entry appears 3 Use the dial pad keys to enter the first name last name and contact numbers e Press to switch between entering upper case letters lower case letters and numbe
46. n Direct Call Pickup Dials the Direct Call Pickup code allowing you to answer a call ringing at a specific extension After pressing the button you may need to enter the extension number manually Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location Install the phone close to a router or network switch You can power the phone using a compatible VTech power adapter or Power over Ethernet PoE Class 1 If you are not using PoE install the phone near a power outlet not controlled by a wall switch The phone can be placed on a flat surface or vertically mounted on the wall For customer service or product information visit our website at businessphones vtech com or call 1 888 370 2006 Network requirements A switched network topology is recommended for your LAN using standard 10 100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit s The office LAN infrastructure should use Cat 5 Cat 5e cable The LAN connections to the deskset s should all be wired However wireless connections to other devices such as laptops in your office will not impede performance All desksets must reside on a single subnet A Dynamic Host Configuration Protocol DHCP server is recommended and must be on the same subnet as the desksets so that IP addresses can be auto assigned In most cases y
47. n the Type column select the account number in the Account column Directory Configures the key to access the Directory menu You can then press the key to view the Directory menu Call History Configures the key to access the Call History list You can then press the key to view the Call History list Redial Configures the key to access the Redial list You can then press the key to view the Redial list Messages Configures the key to access the Message menu You can then press the key to view the Message menu Do Not Disturb Configures the key to turn Do Not Disturb on or off The key is lit orange when DND is on Call Forward All Configures the key to turn Call Forward All on or off In the Account column select the account for which Call Forward All will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Call Forward No Answer Configures the key to turn Call Forward No Answer on or off In the Account column select the account for which Call Forward No Answer will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page 64 Call Forward Busy Configures the key to turn Call Forward Busy on or off In the Account column select the account for which Call Forward Busy will apply Before assigning the key ensure that you configure Call Forward settings on the Call Settings page Quick Dial Configures the key to dial a
48. ng the Phone Making calls continued To make a call by pre dialing 1 Use the key pad to enter the desired phone number e Press if you enter an incorrect digit e Press to change from entering digits to entering letters if you need to enter a domain name as part of the number 2 Dial the number by Pressing EDA The phone will use the preferred audio mode speaker or headset until you lift the handset e Lifting the handset e Pressing the desired Line key e Pressing SPEAKER or HEADSET When the call is answered the active call screen appears To end the call hang up or press If you are on speakerphone and the handset is on hook press SPEAKER to end your call Note that the default active call screen soft keys are shown above Your phone s soft keys are programmable and may differ from what is shown here To make a call using quick dial e Press the desired quick dial programmable key _or Press and hold a dial pad key that matches the number of the desired speed dial entry For example to dial speed dial entry 4 press and hold 4 on the dial pad See Speed Dial on page 50 25 Using the Phone Answering calls To answer a Call e Liftthe handset or press SPEAKER or HEADSET John Smith 1 1 Graham Bell 2325550178 Answer Forward If you have multiple incoming calls as indicated by press V or A to select the call you want to answer John Smit
49. ns in Deskset Installation in this user guide 22 CAUTION Keep small metallic objects such as pins and staples away from the handset receiver SAVE THESE INSTRUCTIONS For CETL compliance only Mesures de s curit importantes Ce symbole vous alertera d informations importantes ou d instructions d entretien pouvant appara tre dans ce guide d utilisation Respectez toujours les mesures de s curit et de s curit de base lorsque vous utilisez ce produit afin de r duire les risques de blessures d incendie ou d lectrocution Mesures de s curit importantes Afin de r duire les risques d incendie de blessures corporelles ou d lectrocution suivez toujours ces mesures pr ventives de base lorsque vous utilisez votre t l phone 1 Cet appareil doit tre install par un technicien qualifi 2 Cet appareil doit tre branch un quipement h te et jamais branch un r seau tel qu un r seau PSTN publique ou un r seau t l phonique standard POTS 3 Lisez et comprenez bien toutes les instructions Observez toutes les instructions et mises en garde inscrites sur l appareil 5 D branchez ce t l phone de la prise murale avant de le nettoyer N utilisez pas de nettoyeurs liquides ni en a rosol N utilisez qu un chiffon doux et l g rement humect 6 N utilisez pas ce produit pr s de l eau tel que pr s d un bain d un lavabo d un vier de cuisine d un bac de lavage
50. number on the selected line After selecting Quick Dial enter the number to be dialed in the Value column In the Account column select the account on which the number will be dialed out BLF Busy Lamp Field Configures the key to monitor another extension In the Value column enter the URI of the extension you want to monitor with this key For example 2325552001 sipservice com ACD Automatic Call Configures the key to display the ACD State menu In the Distribution Account column select the account that is subscribed to the ACD service Configures the key to call one or a group of phones Pressing the key dials the Paging feature access code Your System Administrator must configure the feature access code for Paging Multicast Page Configures the key to make outgoing multicast pages In the Value column enter a valid Paging Zone ID ranging from 1 to 10 Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server To use multicast paging your System Administrator must first set up paging zones on the WebUI Park Call Enables you to park a call Pressing the key dials the Call Park feature access code FAC Your System Administrator must configure the feature access code for Call Park In the Account column select the account on which the feature access code will be dialed out For example choose Account 1 if you wish to use the
51. o enable Tone Interval secs Sets the interval for the call hold 10 300 30 reminder tone seconds seconds Call Waiting Settings Range Default Call Waiting Off Rejects additional incoming calls No n a Select Disabled notification appears on the screen to enable Call Waiting On Shows additional incoming calls on n a Select Enabled the screen to enable Enable Call Waiting Enables or disables Call Waiting Tone n a Select Enabled Tone to enable Tone Interval secs Sets the interval for the call waiting tone 10 60 30 seconds seconds 63 WebUI Programmable Keys The deskset has two programmable keys You can assign functions to the programmable keys on the Programmable Keys page Keys can have identical functions depending on the Type of key For example you can assign two Line type keys to Account 1 so that you can manage multiple calls on Account 1 You can also assign Quick Dial keys For the programmable key default settings see Programmable keys on page 14 STATUS SYSTEM CONTACTS SERVICING Call Settings Account 1 Programmable Keys ASSET Key Type Value Account User Preferences Key 1 Line bd Account 1 X Programmable Keys Key 2 Line X Account 1 X Speed Dial Save Line Configures the key for accessing an account You can make or answer calls by pressing these keys The key LED will change according to call activity After selecting Line i
52. ocket and the Deskset power jack If powered by PoE ensure that the network switch is providing power through the correct ports Intercom calls Pages are not received e Your phone can be configured to answer intercom calls pages automatically See your system administrator if your phone doesn t answer intercom calls automatically Calls are answered on the headset rather than the speakerphone after press a Line key or Answer to answer a call e Change the audio mode from Headset to Speaker See To set the audio mode on page 57 My computer can t connect to the network after plugging the Ethernet cable through the PC port e Make sure the deskset is connected to power The PC port does not work when the deskset does not have power source or during a power outage e Make sure you plug the Ethernet cable connected to the router into the deskset Ethernet port and the Ethernet cable connected to the computer into the deskset PC port The network connection speed on my computer drops significantly after plugging the Ethernet cable through the PC port e If you are using a Gigabit Ethernet system the connection speed drops to 100 Mbps after plugging the Ethernet cable through the PC port My caller ID isn t working e Caller ID is a subscription service Your telephone service provider may require subscription to this service for this feature to work e The caller must be calling from an area that supports caller
53. ome of the pages presented here may look different and have different controls Type the phone IP address in 102168100100 p gt the browser address bar and press ENTER on your computer keyboard A Login page appears 58 5 Under User Name enter user 6 Under Password enter user or your own password if you have created one You can create or change a password after you log on 7 Click Log In The WebUI appears Click topics from the navigation bar at the top of the page and then click the desired setting on the left side of the WebUI to see the page for that setting You view and change settings in two different types of fields drop down lists and entry fields into which you type information For your security the WebUI times out after 10 minutes so if it is idle for that time you must log on again The remaining procedures in this section assume that you have already logged on to the WebUI Status The Status page shows e General information about your phone including model MAC address and software version e Account Status information about your SIP account registration e Network information regarding your phone s network address and network connection The Status page has no settings that you can change You may need some of the status information for troubleshooting purposes STATUS SYSTEM CONTACTS SERVICING System Status General Model VSP715 Serial Number SM40000617
54. ou can press to end the call John Smith 1 1 Held by far end 0 00 28 Graham Bell 27 Using the Phone Forwarding calls You can forward an incoming call to another number either by entering the number yourself or by selecting a number from the directory redial list or call history Note Your deskset Call Forward No Answer setting will cancel the manual forwarding process if it takes effect first For example your deskset may be set to forward calls to voicemail after a call rings for 10 seconds before you can reach the deskset to forward the call yourself If you have problems forwarding calls because of the Call Forward No Answer setting ask your system administrator to extend your Call Forward No Answer delay See also Using the Call menu on page 40 To forward a call using manual entry 1 When an incoming call appears press The deskset stops ringing and the Forward to screen appears If you press the deskset begins ringing again and the incoming call screen reappears 2 Enter the number to which you want to forward the call Forward 3 Press KANELI Your phone returns to idle mode if you have no other active calls 28 Using the Phone Forwarding calls continued To forward a call using the directory redial list or call history 1 When an incoming call appears press The deskset stops ringing and the Forward to screen appears 2 Press a programmable
55. ou d une piscine ou dans un sous sol humide ou sous la douche 7 Ne d posez pas ce t l phone sur un chariot support ou table chancelants L appareil pourrait tomber et tre s rieusement endommag 8 Le bo tier de l appareil est dot de fentes et d ouvertures d a ration situ es l arri re ou en dessous Afin d emp cher la surchauffe ces ouvertures ne doivent pas tre obstru es en pla ant l appareil sur un lit divan tapis ou autre surface similaires Ne placez pas cet appareil proximit d un l ment de chauffage ni d une plinthe lectrique De plus ne l installez pas dans une unit murale ou un cabinet ferm qui ne poss de pas d a ration ad quate 9 Ne faites fonctionner cet appareil qu avec le type d alimentation indiqu sur les tiquettes de l appareil Si vous ne connaissez pas le voltage de votre maison consultez votre marchand ou votre fournisseur d lectricit 10 Ne d posez rien sur le cordon d alimentation Installez cet appareil dans un endroit s curitaire l o personne ne pourra tr bucher sur la ligne d alimentation ni le cordon t l phonique modulaire 11 N ins rez jamais d objets a travers les fentes et ouvertures de cet appareil car ils pourraient toucher des points de tension dangereux ou court circuiter des pi ces ce qui constituerait un risque d incendie ou 7 12 13 14 15 16 17 18 19 20 d lectrocution N chappez
56. our network router will have a DHCP server By default the deskset has DHCP enabled for automatic IP address assignment Note Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network You should log in to your server to confirm that the IP range is sufficient If no DHCP server is present you can assign static IPs to desksets You can assign a static IP address using the deskset menus Go to Admin settings gt Network setting gt Set static IP See the Administrator and Provisioning Guide for more information If you do not have a DHCP server or do not manually assign static IPs you will not be able to access the WebUI and or enable automatic time updates from an NTP server A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates If necessary the system administrator can also download upgrade files and use the WebUI to update the deskset firmware and or configuration settings manually For users whose computers require a GigE Ethernet frame rate a gigabit per second use separate Ethernet connections for the deskset and the computer The Ethernet connection through a deskset is limited to 100 Mbits s 17 Location Avoid placing the deskset too close to e Communication devices such as television sets DVD players or cordless telephones e Excessive heat sources e Noise sources such as a window w
57. pment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class A digital apparatus complies with Canadian requirements CAN ICES 3 A NMB 3 A Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met This product meets the applicable Industry Canada technical specifications User Guide VSP715 SIP Endpoint Deskset Table of Contents Important Safety Information Important safety instructions 4 Introduction Deskset features 9 Quick Reference Guide Front panel features 10 Navigation Controls Audio Controls and Dial Pad amsn 11 Programmable keys 11 Programmable feature key lights 12 Programmable key options
58. requently To dial a speed dial number press and hold the dial pad key that matches the speed dial entry number for entry 10 press and hold 0 You can also enter speed dial numbers using the WebUI See Speed Dial on page 70 Entering speed dial numbers To add a speed dial entry 1 2 3 When the phone is idle press MENU SELECT With Features highlighted press MENU SELECT Press W to highlight Speed dial and then press MENU SELECT The Speed dial menu appears Speed dial 2 lt Empty gt Press W to highlight a speed dial entry marked lt Empty gt Press A blank speed dial entry appears Cancel ABC Use the dial pad keys to enter the name and number e Press to switch between entering numbers lower case letters and upper case letters e When you start entering characters the soft key changes to see Press to delete incorrect characters e After completing a line press V to move to the next line Press W and then press or P to select the line you want to use for this speed dial entry When you have entered the desired information press 50 Status Finding the software version To view the software version of your phone 1 2 When the phone is idle press MENU SELECT On the Main menu press Y to highlight Status and then press MENU SELECT On the Status screen press W to highlight Product Info and then press MENU SELECT Status 1 Net
59. rs e Press to delete incorrect characters e After completing a line press V to move to the next line 4 When you have entered the desired information and selected the ringtone you want to use for this contact press To edit a directory entry 1 When viewing the desired directory entry press lt or until the soft key appears 2 Press The directory entry edit screen appears 3 Use the dial pad keys to change the first name last name and contact numbers as desired e You can edit the name and numbers and change the ringtone e Press to switch between entering upper case letters lower case letters and numbers e Press to delete incorrect characters e After completing a line press V to move to the next line 4 Press 45 Phone Features Using the local directory continued To search directory entries 1 From the Directories screen or from a directory entry press The Local directory search screen appears Local ENE First Name ik Cancel Search To filter your search by first name or last name press lt or P Press W to move to the Search field First Name Cancel ABC Search Press a dial pad key to enter a letter for your first name or last name search Press 2 once for A or three times for C for example Press The deskset searches for the first name or last name beginning with the letter you entered The first entry found appears If more than one ent
60. ry was found press A or to view other entries To delete a directory entry 1 2 3 4 Press A or V or to view the desired directory entry Press lt or gt until the soft key appears Local 1 20 1 Mary Williams Work 6045551234 Add Delete Del all Press When the confirmation screen appears press To delete all directory entries 1 2 3 From a directory entry press A or Y until the DAEN soft key appears Press Del all When the confirmation screen appears press 46 Phone Features Blacklist The directory also includes a blacklist which is a list of numbers that cannot reach your phone If you experience nuisance calls you can add the callers contact information to the blacklist Calls from blacklisted numbers will not ring your phone or be recorded in your call history The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing Call history The call history provides available name and number information for the last 200 incoming and outgoing calls The newest entries replace the oldest You can view call history information for e All calls all categories of calls e Missed calls incoming calls that were not answered e Received calls incoming calls that you answered forwarded or rejected e Dialed calls all outgoing calls You can use this as a redial list To view the call h
61. ses your list of speed dial numbers 40 i i 44 34 50 i 39 Phone Features Using the Call menu On the Call menu you can manage how your phone handles incoming calls The settings available on the Call menu include oe es page 1 Do Not Disturb Silences incoming ringing and paging Do Not Disturb DND is set on a per line basis The system administrator can enable you to answer incoming calls when DND is on When DND answering is 2 Call forward 3 Block anonymous 2 Enables the phone to reject incoming calls that have no caller ID 4 Dial as anonymous 42 Enables the phone to make outgoing calls with the Caller ID hidden from the far end Call forward no ans incoming calls are forwarded after the no answer delay expires enabled the Line key flashes for incoming calls and the incoming call screen appears If DND answering is disabled the incoming call will be terminated 4 Missed call alert Enables the missed call alert screen 5 Call waiting 43 Enables or disables incoming call alerts while you are on another call To use the Call menu 41 Automatically forwards incoming calls depending on the setting You can enable the following types of call forwarding Call forward always incoming calls are forwarded immediately and the phone does not ring Call forward busy incoming calls are forwarded 1 When the phone is idle press MENU SELECT if all your available lines are busy 2 With Feat
62. skset The VSP715 deskset supports paging and call transfers between system extensions and can connect you and two other parties on the same conference call The telephone also has two programmable keys You or your system administrator can program these keys for functions such as quick dial redial Do Not Disturb call forwarding message retrieval and call parking For more information about the programmable keys see page 14 The VSP715 IP Phone Features include e Backlit Liquid Crystal Display e Speakerphone and Mute e Up to 2 lines e Up to 6 active calls e 3 way conferencing e 2 programmable keys e Message waiting alert LED e Dual 10 100 Mbps Ethernet ports e Power over Ethernet enabled e 200 entry local directory 12 Quick Reference Guide Front panel features MESSAGE WAITING LED MESSAGE WAITING vtech VSP715 SCREEN Displays call information soft key labels and deskset menus SOFT KEYS Perform the actions indicated by the on screen labels See page 14 v VOLUME o HEADSET INPUT on side HDAUDIO SPEAKERPHONE ErisTerminal MICROPHONE SPEAKER Press to turn the speakerphone on or off 13 Quick Reference Guide Navigation Controls Audio Controls and Dial Pad MESSAGE WAITING vtech PROGRAMMABLE KEYS Can be programmed to access various functions and features For more information see MENU SELECT Programmable keys Press to below e display
63. the deskset menu MENU NAVIGATION KEY select a menu item A Press Y or A to scroll through menus highlight CANCEL items or change settings Press lt or P to e view the next set of soft key labels e move the cursor left a Bee MEN fT of of DIARPSE Era or right when entering MUTE ee a names numbers or During a call press EST l other text to prevent your voice oo HEADSET from being heard When a headset is VOLUME connected to the deskset Press to adjust the press to make answer or e listening volume during a call hang up a call e playback volume during message playback e ringer volume when the phone is idle While in a menu press to cancel an operation and exit the menu Programmable keys The table below lists the default settings for the programmable keys The key assignments on your phone may be different Some keys may be programmed as Quick Dial keys for example Ask your system administrator about your phone s programmable key configuration Key Number Setting Your system administrator can assign more than one key to a line For example you might be able to activate Line 1 with keys 1 and 2 Consult your administrator regarding your phone s line configuration 14 Quick Reference Guide Programmable feature key lights The programmable feature key lights indicate call status and other information depending on how the k
64. the transfer then press to transfer the call The Call transferred screen appears and your phone returns to idle mode Call transferred To cancel the transfer press on the transfer setup screen The active call screen reappears when the second call is active You will hang up on the second call when the second call is active You will stay connected to the second call Your first call remains on hold 30 Using the Phone Transferring calls continued To transfer a call blind 1 During a call press The call is automatically put on hold and the transfer setup screen appears Cancel Press i 3 Dial the number to which you want to transfer the Er 52 call You can also use a number from a list such lBiind transfer to as the Directory or Call History 23255580718 Backspc Transf 4 Press Transf or wait for the phone to automatically dial once it recognizes a valid number The Call transferred screen appears and your phone returns to idle mode Call transferred To transfer a call to a held call 1 During a call press lt or P to view the next set of soft keys 2 Press The call is automatically put on hold and a list of held calls appears 2325558071 2 2 Back Blind Select 3 Onthe Transfer to screen press e to talk to the held call and then press to transfer the first call EE and then to transfer t
65. ures highlighted press MENU SELECT 3 With Call highlighted press MENU SELECT The Call menu appears Call 1 Do Not Disturb 2 Call forward 3 Block anonymous 40 Phone Features Using the Call menu continued To set Do Not Disturb 1 2 With Do Not Disturb highlighted press MENU SELECT On the Do Not Disturb menu highlight the line for which you want to turn Do Not Disturb On or Off Do Not Disturb a Line 1 Cancel When the desired line is highlighted press lt or gt to turn Do Not Disturb On or Off Press When Do Not Disturb is on DND appears on the idle screen To set Call forward 1 2 From the Call menu press Y to highlight Call forward Press MENU SELECT The Call forward menu appears Call forward F LINE 2 Highlight the line for which you want to configure call forward settings and then press MENU SELECT On the next screen press W to highlight the desired option e Call forward always e Call forward busy e Call forward no ans LINE 1 m Call forward always Call forward busy Call forward no ans Press MENU SELECT 41 Phone Features Using the Call menu continued 6 On the next screen press or gt to turn call forwarding On or Off LINE 1 LNMEVER ii ab Cancel iz Save Press V Enter the number to which you would like to forward calls 9 If you selected Call forward no ans earli
66. uter Shared network connection to computer 20 Deskset Installation To mount the phone on the wall 1 Prepare the wall mount screws The deskset will fit onto wall mount screws with centers 3 1 4 inches 8 2 cm or 4 inches 10 2 cm apart Most standard wall plates have screw centers 3 inches 8 2 cm apart Put the corded handset aside Use a screwdriver or coin to rotate the handset tab 180 degrees The protruding edge of the tab holds the corded handset when the phone is mounted on the wall Protruding edge Handset tab Connect the network cable s and if required the power adapter Place the deskset base over the mounting screws Align the upper wall mounting hole on the back of the phone with the upper mounting screw Make sure the lower wall mounting hole on the phone also aligns with the lower mounting screw Slide the deskset base down over the mounting screws Bundle the network cable s and power adapter cord if using the power adapter neatly with twist ties 21 Using the Phone Idle screen The Idle screen appears after the phone is connected 47 09am 25 0913 and configured for your SIP PBX service The Idle John Smith screen indicates that you have no active or held calls 2325550176 Directory Line Call Log From the Idle screen you can press to view the directories that are available to you See Using the local directory on page 44 to select
67. vtech User Guide VSP715 SIP Endpoint Deskset Gas MESSAGE WAITING vtech VSP715 HDAUDIO ErisTerminal Congratulations on your purchase of this VTech product Before using this product please read Important Safety Information on page 4 of this manual Please thoroughly read this user s manual for all the feature operations and troubleshooting information necessary to install and operate your product You can also visit our website at businessphones vtech com or call 1 888 370 2006 Please note the serial number of your product which can be found on the back of the deskset Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user s manual Always follow basic safety precautions when using this product to reduce the risk of injury fire or electric shock Important safety instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following 1 2 10 11 12 This product should be installed by a qualified technician This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network PSTN or Plain Old Telephone Servic
68. work 2 Line 3 Product Info A On the Product Info screen press V until Software Ver appears Product Info MAC 1011A019FBOD Boot Version 1 0 6 Software Ver 1 0 3 51 Configuring the Phone You can configure the phone using one of two methods 1 The User Settings menu on the phone 2 The WebUI which you access using your Internet browser This section describes the User Settings menu For information about the WebUI see page 58 Using the User Settings menu To view the User Settings menu 1 Press MENU SELECT 2 Press W to highlight User Settings and then press MENU SELECT or press 3 User Settings on the dial pad The User Settings menu appears User settings a 1 Preferences 2 Display 3 Audio The User Settings are 1 Preferences Language Date amp Time Clock time Clock date Time zone NTP server Set manually Restart phone 2 Display Contrast Level 1 7 Backlight ON Off Low Medium High Backlight idle Off Low Medium High Timeout 10 60 seconds 3 Audio Ringer tone Line 1 Line 2 Key tone On Off Audio mode Speaker Headset 4 Programmable keys Keys 1 and 2 52 Configuring the Phone Preferences Use the Preferences menu to set the language date and time formats and restart the phone To use the Preferences menu 1 Press MENU SELECT then select User Settings or press 3 The User Settings menu

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