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BizPBX Server User Manual

1. Unified Communication PBX KN gt Wy Status Monitor gt FAX Logs Line Status General Basic J Start Date 2010 2 wll wi Extension Al Extensions Trunks Expiration Date 2010 wl 2 l Mo Theme Outbound Routes Type All vi Descend by date EN Inbound Call Control IVR Ring Groups Inbound Routes DISA System Setting General Settings Extension Tabs System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Status All v O Ascend by date Extension Number Theme Status 2010 02 09 19 39 25 Receive Success 2010 02 09 19 39 04 Send Success Reports FAX Logs Call Logs Server Status Logout Logout Done Internet Figure 7 29 www yeastar com Page 60 o Ze Yeastar BizPBX Server User Manual 7 7 2 Call Logs Call Log captures all call details calling time caller number callee number call type call duration and so on For administrator s convenience admin can search information by calling time call type and call duration and export them into CSV file e BizPBE Business PBX for SEB Maxthon Browser SEs File Edit View Favorites Groups Options Tools Window Help LI 0 0 A d A Oka 7 BCH Address al http 127 0 0 1 BizPBX edr php Fr omY ear 20088F r omMonth 94F r omD ay 145 or t 0 amp T oY ear 20088T off onth 128T oD ay 14Type 14Extensi on 14Durationl Y
2. Save Revert Properties Figure A 2 3 Change the format click the button as Figure 56 www yeastar com Page 4 0 Ze Yeastar BizPBX Server User Manual Dave Ir IC cr den t GA DefIvrPrompt way Al DialNbrSound way Recent Al HearvimOverSound way EN IvrErrorSound way ParkingSoumd waw e Gl RingBackSound way Desktop GA TransToNbrSound way Al TransTo mSound way My Documents eil May Computer Mu Network File name Save Places Save as type Sounds wav Cancel Format PCM 44 100 kHz 1G Bit Stereo If Shance KU EEC EIE EEE eee Figure A 3 4 Choose an entry on Sound Selection Format IMA ADPCM Attributes 8 000 kKHz 4 Bit Mono 3KB sec Sound Selection Name untitled ll Save As Remove Format Attributes 2 000 kHz 4 Bit Mona 3 kEy sec Cancel Figure A 4 5 Click OK to save the settings and voice files www yeastar com Page 75 Le 9 Yeastar BizPBX Server User Manual Appendix B Glossary Busy tone Low pitched tone interrupted sixty times per minute This tone indicates that the called station is off hook or busy Dial tone A constant high pitched tone indicating that the system Is ready to process your call It s essential that users listen to this tone before dialing phone numbers DTMF Dual Tone Multi Frequency DTMF is used for most call set ups between the telephone set and telephone switch
3. Finish Config BixPBe Sending Flash Time 700 Figure 5 11 BizPBX system configuration is complete www yeastar com Page 20 Le W Yeastar BizPBX Server User Manual 6 Running BizPBX Software Step 1 Double click the shortcut on desk to run the software Figure 6 1 Step 2 Another program wants to use Skype screen will come up Enable Allow this program to use Skype and click Ok to save K SEype Another program wants to use Skype Another program wants to use Skype Another program is trying to access Skype This can be a potential security risk what would you like to do B Mame SkypeCchannel exe Publisher Yeastar Technology Co Ltd Allow this program to use Skype but ask again in the Future Do not allow this program to use Skype what does this mean Figure 6 2 Step 3 Check if the status of all ports and Skype are absolutely normal www yeastar com Page 21 Le 9 Yeastar M BizPBX Business PB BX for SEB Maxthon Browser File Edit View Favorites BizPBX Server User Manual EEx Groups Options Tools Window Help O 0 0 8 4 2 Ox 9 TEC Address al http 127 0 0 1 BizPBX status php BizPBX Bus Status Monitor Line Status Basic Extensions Trunks Outbound Routes Inbound Call Control E WR Ring Groups Inbound Routes Blacklist System Setting General Settings System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial A
4. gt Advanced Modules Note Only the extension with administration authority can access to advanced Status Monitor functions Line Status Call monitor Basic Extensions Call monitor C Enable Trunks Outbound Routes Automatic recording Inbound Call Control 4 WR Automatic recording El Enable Ring Groups Inbound Routes DISA Blacklist O All Extensions customized Extensions Selected System Setting General Settings Extension Tabs System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Apply to Extensions Short Message Service SMS Reports FAX Logs Call Logs Server Status Short Message Service SMS Enable Type GSM Modem Other SMS Provider Logout Logout Country code ES Done Internet Figure 7 27 7 6 8 Backing up amp Restore www yeastar com Page 58 Je 4 Veastar BizPBX Server User Manual As an administrator you can backup database shown on Figure 46 Click Back Up butoon and choose a destination to save the file The Restore option will restore your data to the existing database Select the type of data you want to restore and click Browse to choose the location of the backup file to load and then click RESTORE The data is restored to the database GC BizPBE Business PBK for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window He
5. Business PBX for SMB H Logout Status Monl gt Add Inbound Route ome Logou Line Status General Basic gt Route Name Extensions Trunks Comment Outbound Routes Inbound Call Control Caller ID Number DID DDI number IVR Ring Groups Caller ID Number DID DDI numberinask Inbound Routes Blacklist X if empty caller ID number it would be suitable for all incoming calls and 00 suitable for the calls that begin with OO System Setting Source Administrators General Settings System Prompts O All SIP Trunks Time Conditions Trunk Sequence All PSTN Trunks Feature Codes Dial Rule Backup and Restore O customized Route calls during office hours to Reports Call Logs End Call Server Status All Trunks All Skype Trunks Extension 501 O hp 7777 Destination gt Ring Group 6666 rd p 0 Yea sta r office hours setting is on System Setting gt Time Conditions Route calls outside office hours to End Call O Extension O IWR Destination 192 168 224 1 3 64 ER 355M 1 Figure 7 17 7 5 3 2 Remove Route Click on the route and then click Delete Selected route 7 5 4 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as www yeastar com Page 44 Jm o Yeastar BizPBX Server
6. Delete current voicemail Receive Fax Send Fax to appointed extension vw Press Ctrl S to save the current page 7 6 5 Dial www yeastar Rule com 192 168 5 9 Figure 7 24 User Manual oF 241M Page 54 Ze Yeastar BizPBX Server User Manual Making calls through Skype one have to conform to the Skype dialing scheme as well as calling through PSTN Maybe you had already got used to PSTN scheme and not accustomed to Skype rules Therefore Dial Rule settings will assist you to make Skype calls based on traditional PSTN calling habits Keep the dialing habit as same as PSTN For example a PSTN user in the mainland of China wants to make an international call IDDD international direct distance dialing which format is 00 country code area code telephone number make a domestic call DDD domestic distance dialing which format is O area code telephone number While the SkypeOut format no matter of domestical or international calls is O0O country code area code t telephone number An International call 1 A Chinese user calls to Canada in traditional PSTN format the country code is 1 the area code Is 416 phone number is 12345678 then he would dial OO 1 416 12345678 2 A Chinese user calls to Canada in SkypeOut format the country code is 1 the area code is 416 phone number is 12345678 then he would
7. Outskype04 Status Idle 192 168 5 9 OF 364m A Page 25 Ze YL Yeastar BizPBX Server User Manual Client Status 1 3 Offline 2 B Online FXS Extension Analog Phone Status 1 2 Doesn t connect to analog phone Port is not available 2 P Phone is idle 3 S Phone is in service Client Status 1 3 Offline 2 B Online Trunk SIP Trunk 1 Red indicates failed initialization Trunk registration failed 2 Blue indicates succeeded initialization Trunk is idle 3 Green indicates succeeded initialization Trunk is in service FXO Trunk 1 Red indicates failed initialization FXO port hasn t connected with PSTN line 2 e Blue indicates succeeded initialization Trunk is idle 3 e Green indicates succeeded initialization Trunk Is In service Skype Trunk 1 Indicates failed initialization Skype Is error 2 3 indicates succeeded initialization Trunk is idle www yeastar com Page 26 P Ze Yeastar BizPBX Server User Manual 3 B indicates succeeded initialization Trunk is in service E1 T1 Trunk 1 S Red indicates failed initialization 2 Blue indicates succeeded initialization Trunk is idle 3 Green indicates succeeded initialization Trunk Is in service 7 4 General Settings 7 4 1 Extension Extension has two kinds PSTN FXS and SIP Extension e BizPBX Business PB BX for SEB Maxthon Browser Fi
8. Pa DA 192 168 5 9 OS 26m Figure 7 30 Advanced Modules Backup and Restore Administrators Reports Call Logs Server Status O 0 4 OO P Wh Logout www yeastar com Page 61 0 Ze Yeastar BizPBX Server User Manual 7 7 3 Server Status Administrator can monitor the server performance through staturs e BizPBX Business PBX for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window Help ISO DE DCD ETH E EE T Address http 192 168 5 23 8080 module_status php v i Bg BW E amp BizPBX Business PBX for SMB Home Logout Status Monitor gt Server Status me Line Status Basic 2 Extend Card BZ Extensions Trunks Skype Module ia Outbound Routes Inbound Call Control 2 MR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status oo g Yeastar o S e a a 192 168 224 1 2 91 KB 331M Figure 7 31 www yeastar com Page 62 Le 9 Yeastar BizPBX Server User Manual 8 Using BIZPBX Make three examples for the below typical applications Usage of making outging call Usage of answering incoming call Website Click to Call SkypeMe and receving Skypeln calls All the telephone numbers are overed by in order to quick up the callout which is not necessary FXO port of TDM8
9. d Trunk Name Activation SIP Account SIP Domain Server Status Logout gt E1 T1 Trunk Generate by Config Wizard on Server and require E1 T1 card Logout Trunk Name Comment DID Settings E1 1 DID Manage oo N Yeastar 3 Welcome to Maxthon Here the tips will offer you some tricks about using Maxthon A fa o SS PS DN 192 166 5 9 OFF 364 Figure E 1 As on Figure E 1 click DID Manage to access into the next DID manage interface as Figure E 2 www yeastar com Page 80 0 Ze Yeastar BizPBX Server User Manual BizPBE Business PBK for SEB Maxthon Browser Elte File Edit View Favorites Groups Options Tools Window Help LI O 2 hd A Ok el mm Address al http 127 0 0 1 BizPBX system_prompts php BizPBX Unified Communication PBX Status Monitor E1 T1 DID Setting Line Status Add E1 71 DID gf Delete Selected Basic d Name DID Scope Extension Scope Extensions Trunks Outbound Routes Inbound Call Control 4 IVR Ring Groups Inbound Routes Blacklist System Setting General Settings System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Reports Call Logs Server Status Logout Logout oo g Yeastar w Why does the nurse always give you an oral thermometer While someone just get anot al o Pa gt 192 168 5 9 0 F 280M E Figure E 2 1 Add E1 T1 DID You re required to
10. O substitiute for 0086 He can dial 81 0 755 123456 8 Here system will delete the two digits of prefix 81 before sending the signal to Skype www yeastar com Page 64 Ze Yeastar BizPBX Server User Manual BizPBX Business PBX for SHB Maxthon Browser DER gt File Edit View Favorites Groups Options Tools Window Help E 2 0 0 amp 8 8 8 O amp amp A9 ME sa 2 e 2 Address http 192 168 5 23 8080 prefixs php a E D s B E BizPBX Business PBX for SMB i Home Logout Status Monitor Dial Rule Log Line Status AD BER z TO Ei Basic Add Dial Rule Delete Selected Extensions Trunks Outbound Routes Dial Number Replaced with Comment 00 00 Inbound Call Control A o WR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status Go SRA e 192 168 224 1 2 73 KB 356M Figure 8 1 www yeastar com Page 65 Ze Yeastar BizPBX Server User Manual 8 1 2 Call Out through SIP Trunk Out SIP1 SIP Trunk Port Access Code 85 Out S P2 Skype Trunk SIP Trunk PSTN Trunk BizPBX SIP Extension Analog Extension On the above demonstrated environment Suppose the settings of outbound routes are as below Route Name 85 Apply this rule to Calls from extension s All Extensions Make
11. 2 Module 3 Module 4 LEDS rf J Position Fositian Fositions Fosition4t LED4 ac LEDS LED6 MTN LED Ground Ground LEDS 12 Figure 10 1 TDM800 can install 4 modules of S2 FXS and or O2 FXO each one with 2 ports www yeastar com Page 72 Ze Yeastar BizPBX Server User Manual U Red light it stands for the FXO port J Green light it stands for the FXS port 6 Power on the PC That s all for installation hardware card TDM800 How to confirm the card is installed successfully When continue to section 6 Run BizPBX Config Wizard you will see the lighted LED on TDM800 card If the Wizard reads all the configurations of card correctly it indicates the success of installation Or else please check if the PCI slot is in good contact If you are unable to clear of trouble contact your reseller www yeastar com Page 73 Ze 4 Veastar BizPBX Server User Manual Appendix A Customizing WAV Format Auto Attendant Here users can customize a WAV file through Windows accessories recorder or through other software to finish the format like CoolEdit WAV Format 8 000 kHz 4 Bit Mono 3KB sec Step Start menu gt Program gt Attachment gt Entertainment gt Recorder 1 Record the prompt message file MES File Edit Effects Help Positions Length UU sec UU sec da i SJ Figure A 1 2 Save it As SEI File Edit Effects Help Length UU sec New Open
12. Click Next ta continue the installation WARNING This program is protected by international copyright law and treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent of the law Figure 4 1 3 Read through the software License Agreement select I agree with the above terms and conditions and then click Next to continue See Figure 3 www yeastar com Page 9 a o Yeastar BizPBX Server User Manual JS Installing BizPBE License Agreement To proceed with the installation you must accept this License 4greement Please read it carefully Entering Into this Agreement BizPBS Free Edition This End User License Agreement constitutes a valid and binding agreement between Yeastar s BizPBs software Software and You as auser for the use of the Software Article 1 License and Restrictions 1 1 License Subject to the terms of this Agreement Yeastar hereby grants You a limited personal or company non commercial non exclusive non sub licensable non assignable free of charge license to download install and use the Yeastar Software on Your computer Jl agree with the above terms and conditions Figure 4 2 4 An info window will appear to remind you that if you want to use PSTN line or desk analog phone BizPBX needs the dedicated analog i
13. Disable Outbound Routes PC to PC mode Enable Disable A Inbound Call Control Maximum Channels WVR Ring Groups Inbound Routes Blacklist SIP Details Comment System Setting Administrators General Settings Password System Prompts Time Conditions Call In Number Feature Codes Dial Rule Display Name SIP Account Backup and Restore Public Contacts Call Record Settings SIP Proxy Domain DTMF Mode RFC 2833 Reports Call Logs Expire Time 1800 Server Status Logout Logout R N Yeastar 330m OD ES en Bo leen 1008 Figure 7 9 2 Remove SIP Trunk Click the extension that you want to remove and click Delete Extension key 7 4 2 4 E1 T1 Trunk 1 Add E1 T1 Trunk Note E1 T1 trunk is configured by Server Client s Config Wizard it needs the E1 T1 hardware card support It s impossible to add E1 T1 trunk directly on homepage but you can plug the YE110 card through this way you can get the E1 T1 trunks after finishing the www yeastar com Page 33 o Ze Yeastar BizPBX Server User Manual Config Wizard 2 E1 T1 Setting Please see General Settings 3 Manage E1 T1 Trunk s DID When configured E1 T1 on YE110 card user is able to manage the DID of E1 T1 card Please refer to the appendix E Manage E1 T1 DID 7 4 3 Outbound Routes Outbound routing mainly works for gudies outgoing calls to go
14. FXO Foreigh Exchange Office FXO interface receives POTS Service typically from a Central Office of the Public Switched Telephone Network FXS Foreigh Exchange Station FXS is the interface on a VoIP device for connecting directly to phones faxes and CO ports on a PBX or key telephone system Off hook The handset is removed from the cradle or you are in conversation On hook The handset Is in the cradle PBX Private Branch Exchange It is a private telephone network used within an enterprise Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX PSTN Public Switched Telephone Network It is the world s collection of interconnected Voice oriented public telephone networks VoIP Voice over Internet Protocol A category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmission of the PSTN www yeastar com Page 6 Ze 9 Yeastar BizPBX Server User Manual Appendix C Country Region List BizPBX supports the following countries and regions telecommunication parameters ARGENTINA AUSTRALIA AUSTRIA BAHRAIN BELGIUM BRAZIL BULGARIA CANADA CHILE CHINA COLUMBIA CROATIA CYPRUS CZECH DENMARK ECUADOR EGYPT ELSALVADOR FINLAND FRANCE GERMANY GREECE GUAM HONGKONG HUNGARY ICELAND INDIA INDONESIA IREL
15. Feature Codes Dial Rule Backup and Restore Public Speed dial Call Record Settings Reports Call Logs Server Status Logout Logout oo g Yeastar Othy does the nurse always give you an oral thermometer While someone just get another one out of his armpit 349M Z Y A 4 Q Bo E Zoom 100 X Figure 7 26 7 6 6 1 Add public Speed dial 1 gt Click Add Speed dial into manage page 2 You must enter the Dial number and Skype Account telephone number the rest are options Note If you want to enter a telephone number please abide to the SkypeOut required format 00 country number city number telephone number or 00 coutry number mobile phone number 7 6 6 2 Delete public Speed dial Choose the item and click Delete this item www yeastar com Page 5 D Ze Yeastar BizPBX Server User Manual 7 6 7 Advanced Module Settings Administrator can enable the advanced functions of BizPBX that includes automatic recording desktop monitor and short message service J ust log on BizPBX Client with the authorized extension number advanced functions are available Please refer to chapter 7 4 1 BizPBX Business PBX for SMB Microsoft Internet Explorer SEE a File Edit View Favorites Tools Help Back x a A ES Search Ers Favorites Ea Address http 192 168 5 186 8080 advanced_modules php v le Go Links f f BizPBY BizPBX DODA Unified Communication PBX gt N
16. SMB Microsoft Internet Explorer SEE File Edit wiew Favorites Tools Help ay Q Back gt sl a Lei ES Search Pe Favorites La Address http 192 168 5 186 8080 system_prompts php vO Eco Links BizPBX kK E Unified Communication PBX ae Status Monitor gt System Prompts Line Status Prompt package parameter Basic Extensions Trunks System default Outbound Routes Inbound Call Control E VR Ring Groups Inbound Routes DISA Blacklist How to DIY Format IMA ADPCM 8 000 kHz 4 Bit Mono English package Delete Prompts Hame System Setting General Settings Extension Tabs System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Dial tone DialNbrSound waw Ring back tone RingBackSound way Music on hold ParkingSound way Transfer to voicemail TransTo mSound way Call transfer failed TransFailSound way Call failed CallFailSound way Reports d Call Busy CallBusySound way FAX Logs Call Logs Invalid key in IVR lvrErrorSound way Server Status Finish listening voicemail Hear mOverSound way Logout Logout Skype Extension incoming call ExtinForOutSound way Done S S Internet Figure 7 22 7 6 3 Time Conditions You can setup the business hours here www yeastar com Page 51 o Ze Yeastar BizPBX Server User Manual BizPBE Business PB
17. User Manual if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter his extension number and extension password If the extension number and password is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compromise your security Note if you enable the User s contact information verification User use his contact information mobile phone home phone skypelD call in to the DISA system will autoverify if the information is correct user will hear dial tone which a call may be palced BizPBX Business PBX for SMB Microsoft Internet Explorer DER e File Edit View Favorites Tools Help Back 7 gt x a A ps Search Pe Favorites E Address http 192 168 5 186 8080 disa php wl Gi EI cu n r BizPBX X 1 Unified Communication PBX ks By Status Monitor gt DISA Line Status Add DISA gf Delete Selected Basic d Name Comment Extensions Trunks Fi disat Outbound Routes Inbound Call Control 4 MR Ring Groups Inbound Routes DISA Blacklist System Setting General Settings Extension Tabs System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Rep
18. and select another folder Destination folder C Program Files eastar BizPBx Figure 4 4 6 Enable the options by your own demands and then click Next 42 Installing BizPBt Options Select your preferred option Select from the following installation options Click Next to begin the installation Click Back if you would like to change the installation information Start BizPB when I start Windows Figure 4 5 7 Enter into the Installing Files system begin to configuration which will www yeastar com Page 11 o Yeastar BizPBX Server User Manual last for a while Jd Installing BizP BE Installing Files Copying BizPBs files to your computer To interrupt or pause the installation process click Cancel Directory C Program FilesfeastaryBizPBe 4pachebin File htpasswd exe LR Figure 4 6 8 When the installation is complete a screen pop up to notify you that the software Is installed successfully Click Finish Jd Installing BizPBE BizPBX has been successfully installed Click Finish to complete the installation Finish Figure 4 7 9 The final screen reminds you to restart computer in order to complete the www yeastar com Page 12 o 4 Yeastar BizPBX Server User Manual installation You would better to restart now Jd Installing BizPBRE A Tou must restart your computer to complete the installation Restart now
19. dial 00 1 416 12345678 In this example the PSTN and SkypeOur format for an international call is the same A Domestic Distance call 3 A Chinese user in Paking calls to Shenzhen in traditional PSTN format the area code is 755 phone number is 12345678 then he would dial 0 7554 12345678 4 A Chinese user in Paking calls to Shenzhen in SkypeOut format the area code is 755 phone number is 7571234 then he would dial 00 86 country code 7554 12345678 In order to not change the PSTN dialing format this user can take advantage of the Dial Rule to place 0086 with 0 as shown on Figure 49 When the number begins by 00 BizPBX will identify it as international call requirement When the dialing call begins by 0 BizPBX will identify the O as domestic call requirement and transfer it to 0086 automatically to conform SkypeOut format Why we substitute 00 for 00 Say it simply to prevent 00 matches with 0 Because both the international and domestic calls are begin by O for fear of replacing 00141612345678 with 00860141612345678 substitution rules priority are listed basipetally Dialing number will search the suitable rule from the beginning www yeastar com Page 55 0 Ze Yeastar BizPBX Server User Manual BizPBX Business PBX for SHB Maxthon Browser DER File Edit View Favorites Groups Options Tools Window Help ISO DEE CDEN HE DEE o a i Address http 192 168 5 23 8080 prefixs p
20. gt Edit Extension 5007 Line Status Authentication z Extension Number Extensions Trunks Password Outbound Routes Inbound Call Control WVR Ring Groups jerry Inbound Routes Blacklist Yeastar System Setting Administrators General Settings System Prompts Time Conditions Follow me Feature Codes Dial Rule Backup and Restore Public Contacts Call Record Settings O Manage this group except below extensions Mobile Phone Administration Authority Administration Authority O Manage all except below extensions Reports Call Logs Server Status Logout Logout le Yeastar am 2 F aa BO E Zoom 1008 Figure 7 5 7 4 1 2 SIP Extension 1 Add SIP Extension You should fill in the following blacks 1 Extension Info Account Extension number SIP number Password User can login the BizPBX Client on this account 2 User Profile Name User Name Nickname Group group contacts on Client Skype ID Family Telephone Number Mobile Phone Number 3 Call Forwarding www yeastar com Page 29 D Ze Yeastar BizPBX Server User Manual The way of call forwarding Here administrator can set up the call transferring mode for extensions 4 Administration Authority Admin can distribute the authority to extensions Note Here the authority means the administration right of BizPBX Client such as surveillance monitoring and automatic re
21. limit the number of members when members of the queue Is less than the limit value the member will not quit IVR Break Out Menu You can optionally present an existing IVR as a break out menu This is IVR must only contain single digit dialed options The recording set for the IVR will be played loin Announcement When members join the queue this tone will be played Quit Announcement When members quit the queue this tone will be played Enable Custom Prompt If enable custom prompt it will play this prompt after the IVR break out menu prompt Note Order of pleay queue prompt 1 Play Music on hold 2 If Queue is busy and enable Announcement it will play Custom Announcement Prompt 3 And then it will play IVR Break Out Menu prompt 4 If enable custom prompt it will be played in the end www yeastar com Page 41 0 Ze Yeastar BizPBX Server User Manual BizPBX Business PBX for SMB Microsoft Internet Explorer SEE Le File Edit View Favorites Tools Help Q Back sl a A P Search Pp Favorites E Address http 192 168 5 9 BizPBX e queues_add php sl Eco Links z BizPBX X Unified Communication PBX gt Status Monitor gt Add Queue Line Status General Basic be z Queue Name Virtual Extension number Extensions Trunks Ring Strategy Ring all Outbound Routes Ring time seconds 20 Inbound Call Control Max Wait Time 3 minutes v IVR Ri
22. outbound calls on Trunk Sequence All SIP trunks Other Deleted Prefix Count 2 Making calls through SIP For example 1 If a Chinese user User of Ext 501 wants to make an international call through SIP the number is 001 416 12345678 he can dial 8500141612345678 2 If a Chinese user User of Ext 501 wants to make a domestic long distance call through SIP the number is 755 12345678 suppose he had already setup the Dial Rule as Figure 51 O substitiute for 0086 He can dial 85 0 755 12345678 Here system will delete the two digits of prefix 85 before sending the signal to SIP Note The example here Chinese SIP Provider requires to add country code 0086 before normal numbers Different SIP providers in different countries have different definitions www yeastar com Page 66 Ze Yeastar BizPBX Server User Manual 8 1 3 Call Out through PSTN FXO Trunk Out PSTN1 PSTN Trunk Port Access Code 9 Out PSTN2 Skype Trunk SIP Trunk PSTN Trunk BizPBX SIP Extension Analog Extension On the above demonstrated environment Suppose the settings of outbound routes are as below Route Name 9 Apply this rule to Calls from extension s AIll Extensions Make outbound calls on Trunk Sequence All PSTN trunks Other Deleted Prefix Count 1 For example 1 If a Chinese user User of Ext 501 wants to make an international call through PTSN the number is 001 416 12345
23. through trunks 7 4 3 1 Buildup Outbound Routes 1 Click Add Outboud Route and fill in the name of outbound route 2 Dedicate routings for different type of calls On Apply this rule to please fill in the following blacks e Calls to Numbers starting with To allow all those outgoing call numbers begin by this prefix number to use this outbound route For example if set this prefix as 9 then all the telephone numbers that begin by 9 will call out through this routing e Calls from Extension s Extensions allowed to use this routing e Auto attendant of outgoing calls the auto attendant that allowed to use this routing When someone makes incoming call to this auto attendant he can dial telephone number to call out directly through this routing specially allowed auto attendant 3 Appoint a calling way for outgoing calls Make outbound calls on you can choose the type of trunk 1 All trunks 2 All SIP trunks 3 All PSTN trunks 4 All Skype trunks 5 All E1 T1 trunks D Customized User can appoint other type of trunk 4 Other Deleted Prefix Count If you set the number is 1 when you dial number 91234567 system will delete the first number 9 and the real dialing out number would be 1234567 if you set the number is 2 system will delete the 91 and the real dialing out number would be 234567 www yeastar com Page 34 o eS Yeastar BizPBX Server User Manual Direct Out number If you set a number here a
24. timeout When the max voicemail duration exceeded call will be hang up www yeastar com Page 48 D Ze Yeastar BizPBX Server User Manual 8 Flash Time Setting Flash Time 9 File saves Path 1 Voicemail save path If you empty it file will be saved on sounddata folder under program path 2 E Mail attachment save path If you empty it file will be saved on attachments folder under program path Note Save path must be on Server port format C BizPBX 10 Others 1 Keep call history 2 keep voicemail for 3 Keep recordings for 4 Keep auto records for You have options Not Save Save a moth Save 3 months Save 6 months and Save forever BizPBX Business PBX for SEB Maxthon Browser SEE File Edit View Favorites Groups Options Tools Window Help Oe eg WS ew m E a2 Se Address http 192 168 5 23 8080 zgeneral_setting php v Sal DI H E E 4 EI EN BizPBX Bus f fi a BizPBX k Business PBX for SMB y y Line Status Country A Country CHINA v Extensions Trunks Outbound Routes Ports Configuration C C OO OC Inbound Call Control SIP Port 5060 MR Ring Groups RTP Port 12800 to 113800 Inbound Routes Blacklist Codec Preferences A System Setting Administrators G 711 U Law Codec General Stina ieee System Prompts Time Conditions Codec Name Feature Codes Dial Rule Backup and Restore G
25. to company through web directly and multiple concurrent calls are acceptable 8 3 1 Showing Company Skype ID as SkypeMe on Website It allows visitors to call the company directly through SkypeMe button Skype gateway Asterisk Skype SIP gateway Skype Exchange Skype pbx TDM800 SIP to Skype solution Microsoft Int rnet el x File Edit View Favorites Tools Help ae T y d A i zl sack kd x B A A Search Favorites EA os w LJ rel e Address Le http www veazkar om Go Links M Les o English 4k P X gt e Enterprise Communication uf O Yeastar Home Products Solutions Download Support AboutUs Distributors Figure 8 2 Step 1 Allow online status to be shown on the website Log in Skype on Company Skype ID Skypel1 Click Tools gt Options on menu as Figure 53 Click on checkbox Allow my status to be shown on web as Figure 54 Save settings Step 2 Public SkypeMe button on the website Please add the following html code on the relevant position of the web lt a href skype Skypel call gt lt img src http mystatus skype com smallclassic Skypel style border none width 114 height 20 alt My status gt lt a gt Here Skypel stands for your Company Skype ID Step 3 Company Skype ID is complete You are now ready to receive calls from website www yeastar com Page 69 0 Ze Yeastar BizPBX Server User Manual S
26. who want to get the maximum functions at the minimum costs on company internal and external work Using BizPBX you can save much time and energy to manage your calls and also costs in purchasing different kinds of servers such as file server phone system conference server and record server Why Choose BizPBX Small system big features BizPBX includes an amazing range of sophisticated user friendly features that give you complete call control Hold transfer and conference calls Of course Voicemail auto attendant music on hold ring groups Sure But you also get advanced features like voicemail to E mail call recordings remote extensions instant message and short message and much more Flexible and communication system PBX hybrid BizPBX supports traditional and VOIP networks SIP amp Skype so you choose how you want to connect You can take advantage of VoIP and traditional telephone network service provider offerings and in the meantime enjoy the Smooth quick and even free communication writing and speaking through Call Messenger 1 1 Benefits 1 Increase communication efficiency e Internal Directory at a glance online status click to call e Customer Directory at a glance ready for search click to call www yeastar com Page 4 Ze Yeastar BizPBX Server User Manual e Initiate a conference call at any time easy to use e Internal IM transmission in LAN amp real time arrival e Internal E mail transmissio
27. 00 card should connect with PSTN line FXS port of TDM800 card should connect with analog regular phone For example BizPBX has SIP Extension 501 and 502 analog Extension 601 and 602 Skype Trunk OutSkype 1 and OutSkype2 SIP Trunk OutSIP1 and OutSIP2 PSTN Trunk OutPSTN1 and OutPSTN2 Out Out Out Skypel SIP1 PSTN 1 Out Out Out Skype2 SIP2 PSTN2 Skype Trunk SIP Trunk PSTN Trunk BizPBX SIP Extension Analog Extension Ext NO Ext NO Ext NO Ext NO 501 502 601 602 8 1 Usage of Making Outging Call 8 1 1 Call Out through Skype Trunk www yeastar com Page 63 d Yeastar BizPBX Server User Manual Out Skype Trunk Port Skypel Out Access Code 81 Skype2 Skype Trunk SIP Trunk PSTN Trunk BizPBX SIP Extension Analog Extension On the above demonstrated environment Suppose the settings of outbound routes are as below Route Name 81 Apply this rule to Calls from extension s All Extensions Make outbound calls on Trunk Sequence All Skype trunks Other Deleted Prefix Count 2 Making calls through SkypeOut For example 1 If a Chinese user User of Ext 501 wants to make an international call to Canada through SkypeOut the number is 001 416 12345678 he can dial 8100141612345678 2 If a Chinese user User of Ext 501 wants to make a domestic long distance to Shenzhen through SkypeOut the number is 755 12345678 Suppose he had already setup the Dial Rule as Figure 51
28. 1 Showing Company Skype ID as SkypeMe on Website s noinoererrerrn 69 9 Uninstalling BIZPBX SOMWA E ege EEN REENEN 71 10 Installing TDM800 Card ssssssnnsrnnsrnnrrnrrrnrrrnrrrrrrrsrrrrrrerrrsrrrrrrerrrerrrrrrne 72 Appendix A Customizing WAV Format Auto Attendant cc cccccee cece eee ee es ZA Appendix B Glossary EE 76 Appendix C Country Region ME 77 Appendix D FAQ E 78 Appendix E Manage E1 T1 DUR geseet ER SEENEN 80 www yeastar com Page 3 Ze 9 Yeastar BizPBX Server User Manual 1 Introduction You may skip section 1 Introduction and directly move to section 2 Before you Proceed However we recommend reading through the introduction to familiarize yourself with the features and functions of BizPBX and help improve its operation Thank you for purchasing BizPBX BizPBX Unified Communication PBX BizPBX is Windows based software PBX solution which is the world first communication system that realizes the free flexible externally connection with three popular networks Skype telecom PSTN and SIP internally work with analog phone SIP phone Skype mobile phone and computer softphone can be used as an extension It not only includes complete and rich functions of PBX but also integrates Skype server internal Instant Messaging server and E Mail server for easily realizing high efficiency and free communication Who Suit BizPBX BizPBX Is a unified communication PBX especially suit for those SMBs
29. 2M Figure 7 13 7 5 2 1 Create Ring Group 1 gt Click Add Ring Group 2 Input the required informations Group Name It s a virtual extension number that different from real extension number Please distribute a number for this group Ring Strategy You have two options Hunt it rings from the first extension to the next one by one Ring all all extensions on the group will ring at the same time Ring time the duration of ringing Music on hold You can DIY the file Please refer to Appendix A 4 Ring Group Members Click gt to move the selected extension into Members Click gt gt to move all extensions You can have priority of them by Top Up Down or Bottom 5 Destination of no answer www yeastar com Page 38 o Ze Yeastar BizPBX Server User Manual If none of the group members to answer the call you can handle it by various ways such as end the call directly transfer to Extension transfer to IVR or transfer to another group GC BizPBE Business PBX for SEB Maxthon Browser DAR File Edit View Favorites Groups Options Tools Window Help 2 0 0 HERR Ru Mt z 2 i Address http 192 168 5 23 8080 ring_groups_add php mE B EI ZE f a B i D P BizPBX X e ZP y a Business PBX for SMB gt i H Logout Status Monitor gt Add Ring Group ome Logou Line Status General Basic A Group Name Virtual Extension number Extensions i Trunks Ring Strateg
30. 678 he can dial 900141612345678 2 If a Chinese user User of Ext 501 wants to make a domestic long distance call through PSTN the number is 755 12345678 he can dial 9 0 755 12345678 Here system will delete the one digit of prefix 9 before sending the signal to PSTN www yeastar com Page 6 7 Ze Yeastar BizPBX Server User Manual 8 2 Usage of Answering Incoming Call 8 2 1 Inbound Out Out Out Skypel SIP1 PSTN 1 Out Out Out Skype2 SIP2 PSTN2 Skype Trunk SIP Trunk PSTN Trunk BizPBX SIP Extension Analog Extension Ext No Ext No Ext No Ext No 501 502 601 602 On the above demonstrated environment Suppose the settings of inbound routes are as below Route Name All Source Trunk Sequence All Trunks Route calls during office hours to Destination IVR 7777 Route calls outside office hours to Destination End Call For example All the incoming calls during the office hours will be answered by IVR 7777 and then forwarded to corresponding extension according to the transferring list And system will end the calls directly if outside of working hours www yeastar com Page 68 o Yeastar BizPBX Server User Manual 8 3 Usages of Website Click to Call SkypeMe amp Skypeln Using BizPBX you can make a Company Skype ID through two ways apply an ID and public it on website directly as shown on figure 52 or apply an Skypeln number as Company Skype ID and then clients can make call
31. 7 BizPBX Unified Communication PBX Status Monitor gt Call Logs Line Status General Basic Start Date 2008 ein weii wi Descend by date Extensions Trunks Expiration Date 2008 wi 12 wii v O Ascend by date Outbound Routes Type All Descend by duration Inbound Call Control 4 I R eee Ka More Than seconds O pescani Dy puntar Inbound Routes Duration Extension All b O Ascend by duration Blacklist O Less Than seconds Ascend by number System Setting General Settings System Prompts Time Conditions Feature Codes erie N gt Dial Rule 1733 Next Public Speed dial Extension Duration 2008 10 07 19 58 21 1231 231 231 231 2333333333333333333333333333333333 00 02 00 2008 10 07 19 53 58 5002 00 00 00 2008 10 07 19 53 58 5001 00 00 00 2008 10 07 19 52 38 5007 00 00 09 2008 10 07 19 52 38 5001 00 00 09 2008 10 07 18 19 53 6006 00 00 00 2008 10 07 18 19 40 6006 00 00 01 2008 10 07 18 17 15 dali 00 00 00 2008 10 07 18 17 08 dali 00 00 00 2008 10 07 18 03 05 6006 00 00 04 2008 10 07 17 29 22 6008 00 00 00 Logout 2008 10 07 17 27 10 6006 00 00 00 2008 10 07 17 25 15 6006 00 00 03 6 2008 10 07 17 18 11 5007 00 00 00 ram Gei 2008 10 07 17 18 11 5008 00 00 00 2008 10 07 17 18 01 6006 00 00 04 g 6 Y e a S t a r 2008 10 07 17 15 55 95702000 00 00 50 2008 10 07 17 14 13 910086 00 00 57 vw Ton can set your own start page in Maxthon options instead of some unwanted pages Lal 2
32. 729 Codec Reports G7231 Codec Call Logs Server Status o S 9 gt a 192 168 224 1 3 01 KB 379M Figure 7 21 www yeastar com Page 49 Ze Yeastar BizPBX Server User Manual 7 6 2 System Prompts 1 Dial Tone 2 Ring Back Tone Caller hears this sound after get through 3 Music on Hold Caller hears this music when the call is hold 4 Transfer to voicemail Prompt the caller that the call will be transferred to voicemail 5 Call Transfer failed Prompt the caller that the call transferred failed 6 Call failed Prompt the caller that the call failed 7 Call Busy Prompt the caller that callee is busy now 8 Invalid key in IVR Prompt the caller that the key pressed is invalid 9 Finish listening voicemail Play this sound to prompt caller when over listening voicemail 10 Skype Extension incoming call When there s a incoming call come from the Skype Extension BizPBX will play this Prompt and guide the caller to make call 11 Extension no answer 12 Prompt sound for entering extension number after DISA 13 Prompt sound for entering authentication code after DISA 14 Prompt sound for authentication error after DISA 15 The dial tone that will be played after entered DISA 16 Prompt sound for dial error after entered DISA 17 18 A total number of voice mails Number of new voice mail www yeastar com Page 50 fa Ze Yeastar BizPBX Server User Manual BizPBX Business PBX for
33. AND ISRAEL ITALY J APAN JORDAN KAZAKHSTAN KUWAIT LATVIA www yeastar com LEBANON LUXEMBOURG MACAO MALAYSIA MALTA MEXICO MOROCCO NETHERLANDS NEWZEALAND NIGERIA NORWAY OMAN PAKISTAN PERU PHILIPPINES POLAND PORTUGAL ROMANIA RUSSIA SAUDIARABIA SINGAPORE SLOVAKIA SLOVENIA SOUTHAFRICA SOUTHKOREA SPAIN SWEDEN SWITZERLAND SYRIA TAIWAN THAILAND UAE UK USA YEMEN Page 77 Le 4 Yeastar BizPBX Server User Manual Appendix D FAQ A Skype Issues 1 Q What ts the bandwidth for each Skype Call A The bandwidth of one Skype Call depends on Internet access bandwidth and PC s CPU performances of the both sides of the conversation According to statistics provided by the official website of Skype each Skype Call requires an average bandwidth of 3Kb s 16Kb s please refer to http www skype com help fag technical html 2 Q What is SkypeOut A SkypeOut allows you to place calls to regular telephones landlines or mobiles all over the world for a low fee 3 Q What is Skypel n A Skypeln allows you to own a regular phone number Thus your contacts can call your Skype account on a regular phone 4 Q Can BiIzPBX work with Skypel n A BizPBX can work with Skypeln especially Skypeln in some areas can Support concurrent multiple incoming calls 5 Q What is SkypeMe A Please refer to Figure 69 You can make a SkypeMe button on the web or email and allow visitors to view the online status so as
34. Figure 4 8 10 Launch BizPBX to enter the next chapter Note Before installing BizPBX software you should first uninstall Skype software on this BizPBX server installed computer if you already have Skype software installed www yeastar com Page 13 Ze Yeastar BizPBX Server User Manual 5 Running Config Wizard Configure BizPBX through Wizard You can click the Config on the prompted menu from the BizPBX on the right foot of the screen to start the Config Wizard If the Config key is invalid please click Stop first to stop running BizPBX Start Uption Ek About Exit Figure 5 1 Figure 5 2 www yeastar com Page 14 o o Yeastar BizPBX Server User Manual 5 1 Launch the Config Wizard Click Next HizPHRE Config Wizard ef Start to Config BizPBx Select Skype Trunk Number Install Skype Cables Finish Config BixPB Welcome to use BizPB Config Wizard a wees ene Figure 5 3 5 2 Choose Skype Trunk Quantity Choose the Skype trunk quantity Note Please don t enable Install TDM800 Driver if you don t connect PSTN line or analog regular phone ified ip Fizard v Start to Config BizPBx You can install BizPBe on your system a Select Skype Trunk Number Your Windows Version Windows P Service Pack 2 Build 2600 Install Skype Cables Finish Contig BixPBe Install TOMS00 Driver How many Skype Gut line will fe pl ET Figure 5 4 The following
35. If enable it user is able to call extension directly as well as pressing the keys provided by IVR DTMF 4 Enable or disable Direct dial to outline number If you diabled the function when someone calls in and dial the out line number directly after hearing the prompt sound system will prompt call error If you enabled the function when someone calls in and dial the out line number directly after hearing the prompt sound system will selete the corresponding outbound routing to call out Note Out line number refers the telephone number or mobile phone number 5 Make IVR on Menu Choose the action for corresponding key You have three options here Extension IVR or Ring Group M BizPBX Business PBX for SHB Maxthon 2 1 3 File View Favorites Groups Tools Help SE EE EE RE C http 192 168 5 99 8080 ivr_add php amp BizPBX Business PBI fo x BizPBX Full Business PBX Solution for SMB Status Monit gt Add Digital Receptionists Auto Attendants Line Status General Name Virtual Extension number Extensions Trunks Pome Kies Outbound Routes How to DIY Format IMA ADPCM 8 000 kHz 4 Bit Mono 3kb sec Inbound Call Control E Direct Dial to Extension number Enable Disable IVR Direct Dial to out line number O Enable Disable Ring Groups Inbound Routes Blacklist Comment System Setting Administrators General Settings System Prompts No Acti
36. Inbound Call Control 4 I R Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status R o Yeastar o SPa B 192 168 224 1 3 35 KB 352M Figure 7 16 7 5 3 1 Buildup I nbound Routes 1 gt Click Add Inboud Route and fill in the name of inbound route 2 Dedicate routings for different type of calls Please input the number length on Callin number length e Caller ID Number DID DDI number mask Note If empty caller ID number it would be suitable for all incoming calls and 00 suitable for the calls that begin with OO You can enter multiple numbers here and separate them by semi com 3 Appoint the source for incoming calls 1 All trunks 2 All SIP trunks All PSTN trunks All Skype trunks All E1 T1 trunks Customized OM BR UW www yeastar com Page 43 D Ze Yeastar BizPBX Server User Manual 4 Route calls during office hours to You can choose the options for aswer incoming calls during office hours 5 Route call outside office hours to You can choose the options for aswer incoming calls during offwork time e BizPBE Business PB BX for SEB Bastbon Browser File Edit View Favorites Groups Options Tools Window Help 0 6 0 8 2 2 G kaa Mr ME Address http 192 168 5 23 8080 inbound_route_add php BizPBX Bus BizPBX
37. PBX has no domain controller installed and the disable the password complexity Make sure BizPBX Server has a dedicated broadband access to ensure voice quality Make sure to login on BizPBX Server with an account that has administrator privileges 10 Please don t login BizPBX server by Remote Desktop Connection but use VNC in case you need remote login BizPBX server www yeastar com Page Ze Yeastar BizPBX Server User Manual 3 Installation Procedure Below is BizPBX installaton and configuration flow diagram that gives you an overview of all the steps required in installing BizPBX BizPBX Installation Flow Install BizPBX Run BizPBX Config Software Wizard Buildup BizPBX Run BizPBX Operating Software Install TDM800 Environment card for PSTN trunk amp analog Manage prene if nan to BizPBX enjoy traditional Software telecome service Figure 3 1 www yeastar com Page 8 a 4 Yeastar BizPBX Server User Manual 4 Installing BizPBX Software This section shows how to install BiZPBX software on the PC 1 Download the BizPBX from http www yeastar com download all All asp 2 Doube click the BizPBXSetup exe Welcome to the BizPBX Installation screen will come up Click Next to continue See Figure 2 Jd Installing BizPBE Welcome to the BizPBX Installation This setup program will install BizPBXM on your computer Click Exit if you do not want to install this application
38. Server Guide Version 2 4 0 2 English Version Yeastar Technology Co Ltd Ze Yeastar BizPBX Server User Manual Table of Contents Kri e ele Leg Ten EE 4 2 Before YOU Proceed cece cece eee eee eee ee eee eee e eee eee eee eee eee esses dea SEEEEE EEE EE EES 7 3 MASTAIALION dg ee lg 8 4 Installing BIZPBX Goftware ccc cceeee cece cece eens nesses eee e tees eseessaeaneeeneeeeeees 9 Oy RUAMING CONTIG Wizard EE 14 5 1 Launch the Config Wizard ccc ccc cceec cece cece eens eeeeeeeeeeeeeeessenggeauanees 15 5 2 Choose Skype Trunk Quantity cece cece cece cece cece eeeeeeeeeeeeeesseegeaanenees 15 5 3 CONfigure Skype for Each POM EE 17 5 4 Lelleg AE dc Eeer 19 5 5 FINISH Conio Wiza gege bb 20 6 Running BIZPBX Software 21 7 Managing BIZPBX Software cccccccc cece cee nent eee e teense eee eee seen eee e eee eeneaas 23 7 1 Open BIZPBX HOMCD LEE 23 7 2 Administrator LOGGING Im 23 7 3 Status ANd Management 25 r ke MINS EE 25 7 4 EECH gd ln e EE 27 Tid de e a BEE 27 FE DC EXELON S OO DEE 29 De VOI EE 31 74 20 PSTN ES e ER H Dn EE 31 K SKYDE TON E 31 TZ CR ep Re H let 33 Tae Oe EN Ta e dn 33 1 4 3 OULDOUNG ROUTES ee EE EA 34 7 4 3 1 Buildup Outbound Routes ccccccc cece cece esse eee eeeeeseeaaaeennes 34 7 4 3 2 Remove e NEE 35 K heelen gd mere mre ere ree eee ee een ene eee este 36 75 PUTO AEN daN EE 36 7 5 1 1 Setup Auto Attendant ssssssrssrrssrrsrrrsrr
39. X for SEB Maxthon Browser SEE File Edit View Favorites Groups Options Tools Window Help E 8 wl OU OG eg s Ok e Ei MME sear e 2 i Address http 192 168 5 23 8080 time_conditions php v e 0go BEE 0 BizPBX Bus e eara BizPBX B 1Z DA Business PBX for SMB Home Logout Status Monitor gt Time Conditions 7 Line Status General S Enable time setting Disable time setting Extensions Trunks Outbound Routes Define office hours overtime Inbound Call Control MR Ring Groups Inbound Routes Tuesday Blacklist Monday DI DI Wednesday System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore DI Thursday DI Friday Saturday O O Sunday Reports Call Logs Server Status oo N Yeastar 192 168 224 1 3 18 KB 376M Figure 7 23 7 6 4 Feature Codecs 1 Park current call Default setting is 1 You can press 1 on telephone to hold this call 2 Pick up call from appointed extension Default setting is 70 When Ext 502 is ringing you can press 70502 on Ext 501 to answer the call 3 Pick up call from any extension Default setting is 71 When Ext 501 502 505 are ringing you can press 71 to answer 4 Transfer call Default se
40. cording When administrator distributes the right to an extension user and enables the advaced functions in Advanced Modules this extension user will be able to monitor other extensions when logged on to Client E BizPBE Business PBX for SHB Maxthon 2 1 4 File View Favorites Groups Tools Help ef EE EE RE D http 127 0 0 1 BizPBX ext_sip_add php K 47 BizPBX Business PBI x BizPBX Unified Communication PBX Status Monitor gt Add SIP Extension Line Status Authentication Extension Number Extensions Trunks Password Outbound Routes DTMF Mode RFC 2833 Inbound Call Control MP Profile Ring Groups Inbound Routes Blacklist ungroup System Setting Administrators General Settings System Prompts Mobile Phone Time Conditions Feature Codes Dial Rule Backup and Restore Administration Authority A Public Contacts Call Record Settings Administration Authority General Manage this group except below extensions Reports Manage all except below extensions Call Logs Server Status Follow me Logout oo N Yeastar aen S amp F aia g BO BP Zoon 100 Figure 7 6 2 Remove SIP Extension Click the extension that you want to remove and click Delete Extension key www yeastar com Page 30 D Ze Yeastar BizPBX Server User Manual 7 4 2 Trunk It has three kinds of trunk t
41. dvanced Modules Backup and Restore Administrators Reports Call Logs Server Status Logout Logout R RN Yeastar vw Welcome to Maxthon Here the tips will offer you some tricks about using Maxthon A ai 0 lS 4 DA www yeastar com BizPBX Unified Communication PBX gt Line Status Extensions A SIP FP Phone Unregistered iioi 23 Client Offline DP Phone Unregistered A Client Offline gt Phone Unregistered 5003 B Client offline P Phone Unregistered 5007 5008 A Client Offline gt Phone Unregistered 5002 B Client offline gt Phone Unregistered i 23 Client Ottiine DP Phone Unregistered 5001 A Client Offline DP Phone Unregistered g CA Client oftiine geg 500 FXS Zb Phone Idle A Client Offline Zb Phone Idle B Client Offline Ze Phone Idle 6001 6002 B Client Online Trunks A FXO8 Status Idle FXO7 Status Idle FXO6 Status Idle FXO5 Status Idle Skype Outskype01 Status Idle Outskype04 Status Idle Outskype03 Status Idle Outskype02 Status Idle E1 T1 E1 1 E Status 0 30 192 168 5 9 OFF eu 1 Figure 6 3 Page 22 Ze 9 Yeastar BizPBX Server User Manual 7 Managing BizPBX Software 7 1 Open BizPBX Homepage Double click the shortcut BiZPBX Management on desk to run the software FizFERi Management Figure 7 1 Or you can open the IE browser and enter in h
42. e Contacts Interoffice Trunking Page 5 o 4 Yeastar BizPBX Server User Manual 1 3 Minimum System Requirement e PC Requirement Intel Core Duo amp 2G RAM for 64 Simultaneous calls amp 4 Skype trunks e Operating System Windows XP Professional SP2 or Windows Server 2003 SP2 e Internet Connection Different numbers of Skype concurrent calls require different bandwidth each port average occupies 3Kb s to 16 Kb s L 2 A Ext List Status Visible Business Card One Kev Dial Caller ID Be i i ri a Call Conference Call History Voice Messaae Internal Mail System Instant Message Call Forwarding SS F O K x Call Recordina PSTN Soft Fax Short Messaae Service SMS www yeastar com Page 6 P 9 Yeastar BizPBX Server User Manual 2 Before You Proceed Note the following important precautions before you install the software 1 Choose a computer with suitable configuration to run as the server referenece on 1 3 Install OS Windows XP Professional SP2 or Windows Server 2003 SP2 Don t use the clone way to install the operating system of BizPBX Server PC Make sure BizPBX Server PC designated for BizPBX has a clean system with only anti virus installed Make sure BizPBX Server PC designated for BizPBX has no Skype applications installed Make sure BizPBX Server PC has no SIP Server or SIP Softphone installed Make sure BizPBX Server PC designated for BiZ
43. e PSTN extensions after finishing the Config Wizard The newly generated PSTN FXS Extension will be showed as Undefined and status is Error the extension can t be used until you configure it Please refer to Edit PSTN FXS Extension 2 Edit PSTN FXS Extension You should fill in the following blacks 1 Extension Info e Account Extension number e Password User can login the BizPBX Client on this account 2 User Profile e Name User Name Nickname e Group group contacts on Client e Skype ID e Family Telephone Number e Mobile Phone Number 3 Call Forwarding The way of call forwarding Here administrator can set up the call transferring mode for extensions 4 Administration Authority Admin can distribute the authority to extensions Note Here the authority means the administration right of BizPBX Client such as surveillance monitoring and automatic recording When administrator distributes the right to an extension user and enables the advaced functions in Advanced Modules this extension user will be able to monitor other extensions when logged on to Client www yeastar com Page 28 P eS Yeastar BizPBX Server User Manual A BizPBE Business PBX for SHB Maxthon 2 1 4 File View Favorites Groups Tools Help SEET EERSK Ei http 127 0 0 1 BizPBX ext_fxs_modify php ext 500T amp ext_port 12 KU 4f BizPBX Business PBI x Unified Communication PBX Status Monitor
44. hey are PSTN FXO Skype and SIP trunks e BizPBX Business PBX for SEB EKaxthon Browser SE File Edit View Favorites Groups Options Tools Window Help LU oO 8 2 Ov ei 7 SCS Address http 127 0 0 1 BizPBX status php BizPBX Unified Communication PBX 3 gt Trunks Status Monitor Line Status gt FXO Trunk Generate by Config Wizard on Server and require extended hardware card Trunk Name Port ID Comment Basic Eve Extensions Trunks Outbound Routes FXO6 FXOS FRS4 Inbound Call Control IVR Ring Groups Inbound Routes F014 Blacklist FXO10 FXO12 FROG System Setting General Settings System Prompts Time Conditions OutSkypet 1 sisky01 Feature Codes OutSkype2 Dial Rule Public Speed dial Advanced Modules OutSkype4 Backup and Restore Administrators gt SIP Trunk gt Skype Trunk Generate by Config Wizard on Server Trunk Name Port ID Skype ID Comment skype gateway1 2 OutSkype3 3 www yeastar cn 4 bizpbx04 Reports Add SIP Trunk gf Delete Selected Call Logs Server Status Logout x gt E1 T1 Trunk Generate by Config Wizard on Server and require E1 T1 card E1 1 DID Manage Ka d Yeastar vw Welcome to Maxthon Here the tips will offer you some tricks about using Maxthon A fa OS DBE gt 192 168 5 9 0 F 364M A IT Trunk Name Activation SIP Account SIP Domain Comment Figure 7 7 7 4 2 1 PSTN FXO Trunk PSTN trunk is configured by Server Client s Config Wiza
45. hp 20 B g B E qite f d BizPBX Business PBX for SMB A NW gt Dial Rule Home Logout ro A Add Dial Rule Delete Selected Status Monitor Line Status Extensions Trunks Dial Number Replaced with Comment Outbound Routes 00 Inbound Call Control 4 WR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status ao N Yeastar 192 168 224 1 2 73 KB 356M Figure 7 25 Although the Dial Rule Configuration seems a little complicated you will find its powerful functions if you can well understand its usages 7 6 6 Public Speed dial www yeastar com Page 56 d Yeastar BizPBX Server User Manual Admin can maintain the public Speed dial M BizPBX Business PBX for SHB Maxthon 2 1 4 File View Favorites Groups Tools Help f D080 89 OG oe 4 P http 192 168 5 99 8080 phonebook php amp BizPBI Business PBI fo x L Unified Communication PBX gt Public Speed dial Status Monitor Line Status Add Speed dal gf Delete Selected Basic d Extensions Trunks Fi 123 echo123 test Skype Test Prefix Substitute Nickname Remark Outbound Routes Inbound Call Control MR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions
46. ic Speed dial Advanced Modules Backup and Restore Administrators Reports FAX Logs Call Logs Server Status Logout Logout Done Internet Figure 7 19 7 5 4 2 Remove DISA Click on the DISA and then click Delete Selected 7 5 5 Blacklist Blacklist can forbid bootie calls www yeastar com Page 46 D Ze Yeastar BizPBX Server User Manual 7 5 5 1 Add Blacklist 1 gt Click Add Blacklist 2 Input the annoying number or SkypelD on the item Number to forbid all the incoming calls from this number or ID BizPBE Business PB BX for SEB Naxthon Browser File Edit View Favorites Groups Options Tools Window Help 2 0 0 8 R OB O kk amp hAO ME swap Address al http 192 168 5 23 8080 blacklist_add php v z l BizPBX Bus Bi ND BizPBX IZ DA Business PBX for SMB Status Monl gt Add Blacklist entry Home Logout Line Status General Extensions Trunks Outbound Routes A Inbound Call Control Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status oo N Yeastar 192 168 224 1 9 39 KB 374M Figure 7 20 7 5 5 2 Remove Blacklist Selected the item and then click Delete Blacklist key www yeastar com Page 4 7 Ze Yeastar BizPBX Server User Manual 7 6 System Setti
47. igure E 3 2 Delete DI D Choose the DID item and click Delete this item Thank you for using BizPBX We value your comments and concerns lt Finished gt www yeastar com Page 82
48. input following information Number Number of DID Begin from DID Means the initial DID number Begin form Extension Extension number for corresponding DID For Example if users filled in following information Number 2 Begin from DID 5503301 Begin from Extension 301 Now there are two DID numbers with two extensions 5503301 corresponds to 301 5503302 corresponds to 302 When calling 5503301 system will auto call 301 extension it s the same www yeastar com Page 81 0 Ze Yeastar BizPBX Server User Manual when calling 5503302 system will auto call 302 extension e BizPBX Business PBX for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window Help LI 0 0 8 H 42 Ox e 89 mm Address al http 127 0 0 1 BizPBX system_prompts php BizPBX Unified Communication PBX gt Add E1 T1 DID Status Monitor Line Status Number Basic Extensions Begin from DID Trunks Outbound Routes Begin from Extension number Inbound Call Control 4 IVR Ring Groups Inbound Routes Blacklist System Setting General Settings System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Reports Call Logs Server Status Logout Logout oo g Yeastar w Why does the nurse always give you an oral thermometer While someone just get anot Lal 0 IS S gt 192 168 5 9 0 F 280M F
49. le Edit View Favorites Groups Options Tools Window Help G 2 0 0 ga mE een D Address http 192 168 5 23 8080 extensi ons php w P a Si 5 BizPBXk Bus f Ge e TT BizPBX B LE CS Business PBX for SMB K A e i Home Logout Status Monitor gt Extensions Log Line Status b gt FXS Extensions Generate by Config Wizard on Server and require extended hardware card ID Extension Home Phone Mobile Phone Skype ID Group 601 ungroup Extensions Trunks Outbound Routes 603 FXS 604 FXS 602 ungroup Inbound Call Control A MR gt SIP Extensions Ring Groups Inbound Routes Fe 5 Blacklist Add Extension Delete Selected System Setting Administrators General Settings 501 Anthony sales System Prompts Time Conditions 502 Jessie sales Feature Codes Dial Rule Backup and Restore 504 Michael supports Extension Name Home Phone Mobile Phone Skype ID Group 503 Mark sales Reports 505 Alex supports Call Logs 506 Ivan supports Server Status oo f Yeastar 192 168 224 1 545 FS 449M Figure 7 4 www yeastar com Page 27 Ze d Yeastar BizPBX Server User Manual 7 4 1 1 PSTN FXS Extension 1 Add PSTN FXS Extension PSTN Exetension is configured through Serve s Config Wizard it needs the Yeastar s TDM800 hardware card support It s impossible to add PSTN Extension directly on homepage but you can plug the TDM800 card with FXS modules through this way you can get mor
50. ll the outging calls thourgh this route will guide to this number directly It usually use for multi branch connection M BizPBX Business PBX for SEB Maxthon 2 1 3 File View Favorites Groups Tools Help O 9030 059 068 E P http 192 168 5 o0 GOD0 outbound route add php nr BizPBE Business PBI fo oi REI Click New Tab Right Click New Tab from Clipboard Full Business PBX Solution for SMB Status Monidi gt Add Outbound Route Line Status General Basic Route Name Extensions Trunks Outbound Routes Apply this rule to Calls to Numbers starting with a Inbound Call Control WR Calls from extension s All Extensions Ring Groups Inbound Routes Blacklist Calls from Auto Attendants O Customized F Enable Make outbound calls on System Setting Administrators All Trunks General Settings System Prompts Time Conditions Trunk Sequence All PSTN Trunks Feature Codes ee Customized Backup and Restore Public Contacts Other O all SIP Trunks Oai Skype Trunks Reports d Trunk Capture Strategy Call Logs Server Status Deleted Prefix Count Direct Out Logout Comment Logout we g Yeastar Address bar San Zb F Ae Bo BW Zoom 100 Figure 7 10 7 4 3 2 Remove Route Click on the route and then click Delete Selected route www yeastar com Page 35 0 Ze Yeastar BizPBX Server User Manual 7 5 I nbo
51. lp 2 6 0 2 A 2 Ok ba O ME sA Address a http 192 168 5 23 8080 backup_restore php BizPBk Bus B nov BizPBX IZ DA Business PBX for SMB Status Monitor a gt Backup and Restore Line Status Backup Data Extensions Backup Database Trunks Outbound Routes Restore Data a Inbound Call Control A VR Ring Groups Inbound Routes Restore Database Blacklist Lax v 2 2o Op BR 8 E 5 N 7 Home Logout System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status oo WM Yeastar o SRA Figure 7 28 7 6 9 Administrator You can change the password here www yeastar com 192 168 224 1 9 14 KB 342M Page 59 a Ze Yeastar BizPBX Server User Manual 7 7 Reports 7 7 1 FAX Logs FAX Log captures all call details Date Extension Number Type Status and so on For administrator s convenience admin can search information by calling time call type and call duration and export them into CSV file A BizPBX Business PBX for SMB Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Ei Q Back sl a A ES Search P Favorites amp Address Eg http 192 168 5 186 8080 cdr_Fax php From ear 20108FromMonth 2 amp FromDay 18Extension 1 amp To ear 2010 amp ToMonth 2 amp ToDay 10 amp TheMe amp 1 Y Q Go Links BizPBX kK E
52. n in LAN amp real time arrival e Caller file bomb display be prepared before answering a call e Call history available for search and push to call back e Retroactive recording to hold back important calls e Work at home as work in company office 2 Save on call costs e Call through VolIP Skype e Calls among branches can be free e Access into BizPBX remotely to make free calls 3 Improve corporate image amp degree of satisfaction e Increase call in mode that provide web call me as an option e VR customizing function to foster a good company image e Ring group allows calls to be accepted as soon as possible e Receive fax in real time to show the high efficiency 4 Strengthen internal management e Auto record for all phone calls or designated ext s calls e Call record keep for future reference e Fax files retain e Network disk management for data security and backup 1 2 Features Automated Attendant Calleri D Blind Transfer Call Booking Call Detail Records Call Forward Call Monitoring Call Parking Call Queuing Call Recording Call Restriction Call Retrieval Call Routing Call Transfer Call Waiting Call Remind www yeastar com Database Integration Dial by Name Direct Inward System Access DISA Do Not Disturb Extension Group Interactive Voice Response IVR Local and Remote Call Agents Music On Hold Protocol Conversion Remote Call Pickup Remote Office Support Roaming Extensions Shar
53. ng Groups Music on hold Queues How to DIY sound file Format IMA ADPCM 8 000 kHz 4 Bit Mono Inbound Routes DISA Queues Agents Blacklist Extensions Members Fix Members System Setting General Settings Extension Tabs Top System Prompts Time Conditions Up Extension List Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Reports A Destination if timeout FAX Logs Call Logs Server Status End Call Extension 001 i Logout A ONR 5002 asd Logout O Ring Group 5503 lt MT Done Internet Figure 7 15 7 5 4 Inbound Routes Inbound routing mainly works for gudies incoming calls to reach destination extension within the business hours or out of working hours www yeastar com Page 42 eo Ze Yeastar BizPBX Server User Manual BizPBX Business PBX for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window Help 2 6 0 8 8 B Ok s BO ME woe Address http 192 168 5 23 8080 inbound_routes php v S i BizPBX Bus BizPBX Business PBX for SMB Home Logout Status Monk gt Inbound Routes Log Line Status ro Add Route Delete Selected Extensions Trunks Caller ID Number Trunk Sequence Office Hours Open Office Hours Close Outbound Routes All Trunks 7777 IVR End Call
54. ngs 7 6 1 Gnereal Settings 1 Country Select the country to match with the country s tone cadence 2 Port Configuration SIP port and RTP port are dedicated for SIP usage please don t modify them 3 Codec The default codecs are G 711 U Law Codec G 711 A Law Codec and GSM 6 10 Codec BizPBX also compatible with G 729 Codec and G 7231 Codec Notes please make sure you have got the license of G 729 and G 7231 before using them 4 STUN Server Settings Enable STUN Server for extensions 5 Extend Card Settings 1 Caller ID Type This option allows you to define the start of a Caller ID signal After Ring Start after a ring is received Before Ring Start before a ring is received NTT Japan this is for Japan Start when a polarity reversal is started 2 Speaker Volume set the speaker volume for the extend card 3 Microphone Volume set the microphone volume for the extend card 4 NTT Japan 6 E1 T1 Settings 1 E1 T1 Switch Type Unknown NI 1 NI 2 DMS 100 Lucent 5E AT amp T 4ESS EurolSDN E1 EurolSDN T1 GR 303 EOC GR 303 TMC QSIG 2 E1 T1 Node Type pri_cpe or Dr net 3 E1 T1 DTMF Type inband or port info 4 E1 T1 Codec Type A Law or U_Law 5 E1 T1 Caller D when extension make call via E1 T1 Trunk callee will display this caller id 7 Timeout Settings 1 Waiting time to dial first number DTMF 2 Interval time on dailing DTMF 3 Incoming call timeout 4 Outgoing call timeout 5 Call on hold timeout 6 Voicemail
55. nstall Skype Cables Finish Contig BixPBs Figure 5 9 The following window maybe will appear during the system installation Click Continue Anyway Hardware Installation The software you are installing for this hardware eater Skype Cable Multiple Channels DM has not passed Windows Logo testing to verify its compatibility with Windows XP Tellme why this testing is impart Continuing your installation of this software may impair or destabilize the correct operation of your system ether immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation Figure 5 10 www yeastar com Page 19 Le oe Yeastar BizPBX Server User Manual 5 5 Finish Config Wizard Choose the country where you are and the saving path of sound file Suggest you to not change the default of flash time settings HizPHRE Config Wizard v Select Skype Trunk Number Thank you for using BizSky w Config Skype Trunks vo 1 OUT Skype NG 1 OUT Skype NG 2 Please select local COUNTRY For match Path of Saving Sound Files please manually OUT Skype NG 3 move files fram old to new path if old one 2 A EUR Wuel havina filesi 5 OUT Skype NO 5 C Bi2Skype kel 6 OUT Skype NO 6 Minimum Flash Time 100 ok TTS ARTE Bry Maximum Flash Time opp wv 8 OUT Skype NO 8 vw Install Skype Cables
56. nterface hardware card TDM800 supplied by Yeastar JS Installing BizPBX Readme Please read the following information BizPBe is a Windows based PBS Software Solution which not only includes complete and rich functions of PES but also contains Instant Messaging and E Mail system for company internal communication The simplicity and easy to use of this BizPBs solution makes it especially suitable for small and medium sized company BizPBe support three kinds of CO lines that are SIP PSTN and Skype as well as three options of Extension that are SIP phone desk regular phone and soft phone BizPBs cent contains a soft phone If you need to expand the number of analog CO lines PSTN or desk regular phones please install the Yeastar s TOMBO0 Analog Interface Card on server Once installed there will be a shortcut of BizPBs Server on the desktop Double click it and begins to run Figure 4 3 www yeastar com Page 10 Le 4 Yeastar BizPBX Server User Manual 5 The Destination folder window will offer you the option where you would like BiZPBX to be stored on your computer Click Next to continue JS Installing BizPBE Destination folder Select a destination folder where BizPB will be installed Setup will install files in the following folder If you would like to install BizPBX into a different folder then click Browse
57. on Time Conditions No Action Feature Codes Dial Rule No Action Backup and Restore Public Contacts Action Destination No Action No Action Reports No Action Call Logs Server Status No Action No Action Logout No Action Logout No Action No Action oe d Yeastar No Action Favorites Sa Zb F a a g Bo El Zoom 100 Figure 7 12 7 5 1 2 Remove IVR Select the item you d like to remove and click Delete Selected key www yeastar com Page 37 0 Ze Yeastar BizPBX Server User Manual 7 5 2 Ring Groups BizPBX Business PBX for SEB Maxthon Browser SEE File Edit View Favorites Groups Options Tools Window Help D ee gd B d d Ei w H ET wa A 10 4 Address http 192 168 5 23 8080 ring_groups php xi HI g A El EN 4 co BizPBXk Bus r BizPBX a Business PBX for SMB Status Monitor Line Status gt Ring Groups Home Logout i gt Basic Add Ring Group Delete Selected Extensions Trunks Ring Strategy Extensions Comment Outbound Routes Hunt 501 502 503 sales Inbound Call Control Hunt 504 505 506 supports WR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status le 0 Yeastar 192 168 224 1 43 0 KB 38
58. ormat the right format is 00 country code area code telephone number or mobile phone number If you encounter any other problems about our products please contact us or view in the following way hittop www yeastar com faqg asp www yeastar com Page 9 D Ze Yeastar BizPBX Server User Manual Appendix E Manage E1 T1 DID After configured E1 T1 hardware card in system there will be an interface as following e BizPBX Business PBX for SEB EKaxthon Browser File Edit View Favorites Groups Options Tools Window Help LI 0 0 A d 4A gu zer e lu 7 BCH Address http 127 0 0 1 BizPBX status php BizPBX Bus B o nDo BizPBX 1Z DA Unified Communication PBX gt Trunks Status Monitor Line Status gt FXO Trunk Generate by Config Wizard on Server and require extended hardware card Trunk Name Port ID Comment Basic y FXS2 2 Extensions Trunks Outbound Routes FROG 6 FROS 8 FRS4 4 A Inbound Call Control IVR Ring Groups Inbound Routes FKO14 14 Blacklist FXO10 10 FRO12 12 FXO16 16 System Setting General Settings System Prompts Time Conditions OutSkypet sisky01 gt Skype Trunk Generate by Config Wizard on Server Trunk Name Skype ID Feature Codes OutSkype2 skype gateway1 Dial Rule Public Speed dial Advanced Modules OutSkype4 bizpbx04 Backup and Restore Administrators gt SIP Trunk OutSkype3 waw yeastar cn Reports f a Add SIP Trunk Delete Selected Call Logs
59. orts FAX Logs Call Logs Server Status Logout Logout E S Internet Figure 7 18 7 5 4 1 Create DISA To add a new DISA application click the New DISA button 1 General Name www yeastar com Page 45 D Ze Yeastar BizPBX Server User Manual Give this DISA application a name to help you identify it User s contact information mobile home phone skypel D verification If enable the User s contact information verification User use his contact information mobile phone home phone skypelD call in to the DISA system will autoverify if the information is correct user will hear dial tone which a call may be palced Comment Give this DISA a comment to help you identify it 4 BizPBX Business PBX for SMB Microsoft Internet Explorer File Edit View Favorites Tools Help Back sl a A ES Search Pe Favorites 4 Address http 192 168 5 186 8080 disa_add php wl El EI con Links f d H iz DDV BizPBX a ay Unified Communication PBX K Status Monitor gt Add DISA Line Status General Basic Name Extensions Trunks User s contact information mobile home phone and Outbound Routes Skype ID verification O Enable Disable Comment Inbound Call Control ZS MP Ring Groups OK Cancel ancel te Ok Jl Goncgl DISA Blacklist System Setting General Settings Extension Tabs System Prompts Time Conditions Feature Codes Dial Rule Publ
60. php BizPBX Unified Communication PBX Status Monitor gt Line Status Line Status Extensions A Basic Extensions Trunks e s A Client Offline A Client Offline A Client Offline Outbound Routes Inbound Call Control IVR 23 Client oftiine A Client offline C Client oftiine Ring Groups Inbound Routes FXS Blacklist IP Phone idie IP Phone ide SP Phone Idie 6001 6002 6 System Setting General Settings System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules FXO5 FXO6 FXO7 SUE Status Idle Status Idle Status Idle Administrators Skype Reports 4 Outskype01 Outskype02 Outskype03 Call Logs Status Idle Status Idle Status Idle Server Status E1 T1 Logout D E1 1 Logout Status 0 30 R N Yeastar Welcome to Maxthon Here the tips will offer you some tricks about using Maxthon A al DIS Figure 7 3 Description of all BizPBX items Extensions SIP Extension SIP Phone Status 1 F Phone is unregistered 2 P Phone is idle 3 Phone is in service www yeastar com DP Phone Unregistered P Phone Unregistered DP Phone Unregistered DP Phone Unregistered DP Phone Unregistered DP Phone Unregistered 003 B Client Online A Client Offline B Client Online FP Phone Unregistered 2 Client Ottline DP Phone Unregistered 23 Client oftiine P Phone Idle 6004 23 Client oftiine FXO8 Status Idle
61. rd it needs the TDM800 hardware card support Add PSTN FXO Trunk It s impossible to add PSTN trunk directly on homepage but you can plug the TDM800 card with FXO modules through this way you can get more PSTN trunks after finishing the Config Wizard The trunk can be available when you plug PSTN line into the FXO port on the TDM800 card 7 4 2 2 Skype Trunk Skype trunk is configured by Server Client s Config Wizard www yeastar com Page 31 D Ze Yeastar BizPBX Server User Manual Add Skype Trunk It s impossible to add Skype trunk directly on homepage but you can get more Skype trunks through running Config Wizard Please refer to 5 2 and 5 3 e Trunk Name the number connected with this trunk just use as a marker Activation Whether or not enable this Skype trunk Skype Name account of this Skype Skype Password password of Skype account Busy Transfer When the port is busy in service it can transfer the following incoming calls to other idel trunks 1 If you enable No Transfer system will hang up the call 2 If you enable Transfer to Any idle Trunk call will be transferred to next idle trunk 3 If you enable To Customized Skype ID the ID can be either a one in this server or not E BizPBX Business PBX for SHB Maxthon 2 1 4 File View Favorites Groups Tools Help O EE ECH E r http 127 0 0 1 BizPBX trunk_skype_modify php trunk webcall amp trunk port dy Bi
62. read and I accept the Skype End User License Agreement the Skype Terms of Service and the Skype Privacy Statement Fields marked with an asterisk are required Cancel Figure 5 7 www yeastar com Page 17 o 4 Yeastar BizPBX Server User Manual Enable the Sign me in when Skype Starts and wait for Skype to log you in successfully File Account View Tools Help Welcome to Skype Skype Name yeastar we Don t have a Skype Mame Password EEN Forgot your password Sign me in when Skype starts C Start Skype when the computer starts Not Connected Figure 5 8 When BizPBX get the Skype Name automatically the configuration of Port 1 is finished Click Next to configure other ports by the same way Note After these steps are complete repeat step 5 3 to configure the remaining ports and their Skype accounts When the remaining ports are congifured there will be a green tick before every port See Figure 18 www yeastar com Page 18 Le 4 Veastar BizPBX Server User Manual 5 4 Install Skype Cables Enable Install Skype Cables and click Next to continue HizPHE Config Wizard vw Select Skype Trunk Number 7 w Config Skype Trunks 1 OUT Skype NO 1 You can install BizPBx on your system OUT Skype NO 2 Your Windows Version Windows xP Service Pack 2 Build 2600 2 3 OUT Skype NG 3 4 OUT Skype No 4 E 6 H OUT Skype NO S OUT Skype NO 6 OUT Skype NO 7 v 8 OUT Skype NO a I
63. rrrrsrrrerrrrrrrerrerrrene 36 Tis idle ROMOV IVR serienn ENEAN 37 PDL WG O OUP EE 38 7 352 Create RINO GhOUD DEE 38 75 22 REMOVE RING Grou e ME 39 K e TE 40 Poe A NOONE et ie be sea dcteierema ce EEEE EEEN 42 7 5 31 BUIIGUP ANDOUNG ROUTES EE 43 e ROMOVO ROUTO E 44 K D ee ee Te nen ee ere ee ee ee ee ee 44 www yeastar com Page 2 P 9 Yeastar BizPBX Server User Manual Gree reg GTO aD bo EE 45 Pel REMOVE RI 46 PAo Et EE 46 T3 Ee alt ie EE 47 K 2 REMOVE BIACKISE EE 47 PO System EIEN Sg geass pert ee eter etc Ea ra ae a dante ste rare ia lace nar acute een ene 48 7 0 1 G ereal SEL e EE 48 1 0 3 UE 51 TC Feature EE Eet 52 K E Och ee ee en eee ee 54 7 6 6 TE e Lab ee On IEN 56 7 6 6 1 Add public Speed dal 57 7 6 6 2 Delete public Speed dal 57 7 6 7 Advanced Module Gettnge 58 7 6 8 Backing UP amp Restore cccce cece ec ceeeee eee eee e eee e sees eeeeeeeeee eee e ee eeeeaaas 58 LA R PON a a oe ae ee eee ee eee serie te eo eee 60 Feda LENA Ee Le KEE 60 eo AC UR LO LE 61 Pela oy INO I UG ee ee E en ee en ee ee ee eee ee eee 62 Se WIS WG BIZ OB EE 63 8 1 Usage of Making Outging Call 63 8 1 1 Call Out through Skype funk 63 8 1 2 Call Out through SIP funk 66 8 1 3 Call Out through PSTN FXO Tmomnk ccc cc cccccc cece eee e esse essen eee eeeeeeaas 67 8 2 Usage of Answering Incoming Call 68 OZ tu e E Le aes 68 8 3 Usages of Website Click to Call SkypeMe amp Gkvpeln es 69 8 3
64. s 6 16 Delete current voicemail Default setting is 7 17 Receive FAX Default setting is 0 When someone send FAX to Ext 501 he can press 0 to receive 18 Send FAX to appointed extension Default setting is 77 When someone want to send FAX to Ext 501 he can press 77501 www yeastar com Page 53 Be 9 Yeastar e BizPBX Business PBX for SEB Bastbhon Browser File Edit View Favorites Groups Options Tools Window BizPBX Server Help 0 0 0 ECHT Address http 127 0 0 1 BizPBX dtmf_setting php BizPBX Bus Status Monitor Line Status Basic Extensions Trunks Outbound Routes Inbound Call Control 2 WR Ring Groups Inbound Routes Blacklist System Setting General Settings System Prompts Time Conditions Feature Codes Dial Rule Public Speed dial Advanced Modules Backup and Restore Administrators Reports Call Logs Server Status Logout Logout le NM Yeastar BizPBX Unified Communication PBX gt Feature Codes General Park current call Pick up call from appointed extension Pick up call from any extension Transfer call Invite to conference Monitor call from appointed extension Monitor Pickup call from appointed extension Push to talk PTT Recordings Start recording Stop recording oicemail Listen to voicemail Pick up current voicemail call Play previous voicemail Repeat current voicemail Play next voicemail
65. skype yeastar301 ase File View Contacts ne al Chats Help Create a Conference Call Sky peu GG Call cheaply to mo da Skypeln Voicemail Gr yeastar 301 5 SkypeFind Call Forwarding i Contacts Send 5M5 Message aia Add A search Earn money with Skype Prime ba More B pipigo ckt Ringtone b aroimepn dn Share Skype with a Friend eastar 1 i Change Language b yeastar hlg yeastar kevin Options weastar kjyl Ae online 6 055 943 Users Online Figure 8 3 Privacy Allow calls from Ce anyone C only people From my Contacts C only people I have shared my details with La Sen Gan chats from anyone only people From my Contacts C only people I have shared my details with Hotkeys Keep chat history For Forever Clear Chat History oy medii Ka Jh Alon my status to be shown op the webllearn more Call Forwarding amp voicemail Video WE SC Manage other programs access to Skype Le Notifications A Sound Devices Vi SMS Messages x Manage blocked users Advanced EF Figure 8 4 www yeastar com Page 0 Ze Yeastar BizPBX Server User Manual 9 Uninstalling BizPBX Software Uninstalling BizPBX Software will delete all your data including phonebook call log and recorded voice prompt recordings on this PC Before you uninstall BiZPBX make sure you have backed up the necessary data Method 1 1 Go
66. t in a queue before being pulled out Music on hold Music or Commercial played to the caller while they wait in line for an available agent Queues Agents This selection shows all Users Choose a User here makes them a member of the current Queue Destination if timeout 1 End Call 2 Extension 3 IVR 4 Ring Group 5 Queues Announcements Is Announce Enabling this option causes BizPBX to report to the Agent the hold time of the caller before the caller is connected to the Agent Frequency How often to announce queue position and estimated holdtime 0 to Disable Announcements Custom Announcements Prompt For example Hi you have entered the service queue you are the n waiting person now If the user wants to record this voice as the number n is a random change the system will automatically replace so we have to split it into 3 Voice 1 Type Sound File upload a custom file audio content Hi you have entered the service queue you are Order 1 Voice 2 Type Number Order 2 www yeastar com Page 40 9 Yeastar BizPBX Server User Manual Voice 3 Type Sound file upload a custom file audio content a wait person Order 3 Other Options Retry The number of seconds we wait before trying all the phones again Wrap Up Time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 0 which is no delay Least Members
67. to click the button to call the relevant Skype account Five Ite Asum p ee WEN Skype Me en CAP bee ont Ant ay ECES ka LS P a Y ra WK Ai Kr 2 d a py LE E RS Figure D 1 6 Q How can I set my Skype status always Online A You need to do nothing for it BizPBX will set it for you automatically and Skype of all trunks will be kept Online status always www yeastar com Page 78 Ze Yeastar BizPBX Server User Manual B BiIzPBX Issues 1 Q Why the LEDs on card are still not lighted yet after installed TDM800 driver through running BizPBX Installation Wizard A Firstly please make sure whether you cloned the operating system and then check if hardware TDM800 card stays in good contact with PCI slot 2 Q Why the Skype can t be started automatically when I running BizPBX Installation Wizard A Main reasons maybe are 1 This PC is Domain Controller 2 This PC has minimum password length requirement no zero 3 Services in the Manage and Applications the Secondary Logon service haven t been started 3 Q What is the function of the one DOS program that launches after completing the installation of BizPBX software A The DOS program is used for Web SQL services Please do not close it 4 Q Why can t make SkypeOut calls A Main reasons are 1 have not purchased SkypeOut credit for the relevant trunk s Skype ID 2 dialed telephone numbers in error SkypeOut f
68. to the Window s Start menu and open BizPBX Uninstall click Yes on the pop up confirmation window Do you want to uninstall BizPBX 2 The next prompt window will guide you to Close the current running BizPBX program first Choose Stop to abandon uninstallation Cancel to continue the uninstallation program 3 The Uninstallation process will delete the BizPBX files from your computer When the uninstallation process is complete the Uninstall Finished screen will pop up Click Finish button Method 2 1 Go to the Window s Start menu and open the Control Panel 2 Go to the Add or Remove Programs which will open a new window with a list of software programs installed on the computer Scroll down to BizPBX and click Change Remove button www yeastar com Page 1 P o Yeastar BizPBX Server User Manual 10 Installing TDM800 Card In order to use traditional telecom PSTN line and connect with analog phone users need to install Yeastar s TDM800 PCI card into BizPBX server computer Steps 1 Power down the PC 2 Unplug the PC from its main AC power supply 3 Plug the hard disk power supply cable to power jack of TDM800 card for FXS port power supply 4 Fix the TDM800 card and make Sure it stays in good contact with PCI slot 5 Connection FXS port connects to regular phone FXO port connects to PSTN line Sr Porti Fort Ports Fort Fors Porth For Porte LED P T E oe ao Jz Sie Module 1 Module
69. tting is 2 When Ext 501 and 502 are busy you can transfer the incoming call to Ext 503 by press 2503 5 Invite to conference www yeastar com Page 52 4 Yeastar BizPBX Server User Manual Default setting is 3 If Ext 501 wants to invite Ext 503 into conference he can press 3503 6 Monitor call from appointed extension Default setting is 72 If Ext 501 wants to monitor Ext 503 he can press 72503 7 Monitor Pickup call from appointed extension Default setting is 73 When 502 Is in conversation or ringing Ext 501 can press 73502 to Monitor or Pickup the call Note this function can compatible with Yealink s T28 IP Phone 8 Push To Talk PTT Default setting is 74 When Ext 501 press 74502 Ext 502 will answer the call automatically Note this function can compatible with Yealink s T28 IP Phone 9 Start Recroding Default setting is 4 When Ext 501 and 502 are in conversation he can press 4 to record 10 Stop Recording Default setting is 5 Press 5 to stop the recording 11 Listen to voicemail Default setting is 75 Press 75 to listen to voicemail 12 Pick up current voicemail call Default setting is 76 When someone is leaving a voice mail to Ext 501 Ext 501 can press 76 to answer the call 13 Play previous voicemail Default setting is 4 14 Repeat current voicemail Default setting is 5 15 Play next voicemail Default setting i
70. ttp 127 0 0 1 8080 If you are not operating in BizPBX Server please open the 8080 port of BizPBX Server through IE browser For example if the IP address of BizPBX Server is 192 168 0 101 then you can type in http 192 168 0 101 8080 7 2 Administrator Logging in Open the BizPBX user login page Input your username and password to gain access Use the default administrator username admin and the default password password to login www yeastar com Page 23 Je 4 Yeastar BizPBX Server User Manual BizPBX Business PBE for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window Help H DER DECHE HCH E Address http 192 168 5 23 8080 index php 20 p a e a OH BizPBX Bus BizPBX Business PBX for SMB User Login Username Password Language English w If you can t access to next page click here for help 192 168 2241 162 F 400M 1 Figure 7 2 If the next page is abnormal after you login that mainly because of the safety setting of IE browser Click here link on this page and follow the guides to restore the normal page www yeastar com Page 24 Je 9 Yeastar BizPBX Server User Manual 7 3 Status and Management 7 3 1 Line Status m BizPBX Business PBX for SEB Maxthon Browser File Edit View Favorites Groups Options Tools Window Help LI 0 0 A d A gu zer to m BCH Address al http 01200 1 BizPBX status
71. ud Call Control 7 5 1 Auto Attendant The auto attendant plays Welcome to xxx Company For product information please press 1 For technical support please press 2 For help press O or dial extension number directly BizPBE Business PBX for SEB Maxthon Browser SEE File Edit View Favorites Groups Options Tools Window Help 2 0 0 gg ei HE oe D Tr Address http 192 168 5 23 8080 ivr php 2o DD Bo ER BizPBX x Business PBX for SMB A Status Monitor Line Status gt Digital Receptionists Auto Attendants Home Logout Add IYR Delete Selected Extensions Trunks Comment Outbound Routes Default IVR Inbound Call Control WR Ring Groups Inbound Routes Blacklist System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Reports Call Logs Server Status o Glelsl o 192 168 224 1200 F 389M 1 Figure 7 11 7 5 1 1 Setup Auto Attendant Click Add Auto Attendant 1 Name Virtual Extension Number 2 Click View to choose the voice file you want to upload This file will copy to BizPBX system prompts MusicOnHold catalog Please refer to Appendix A 3 Whether to enable Direct Dial to Extension Number or not If disable it user has no right to call extensions directly except press the number DTMF on IVR www yeastar com Page 36 0 Ze Yeastar BizPBX Server User Manual
72. window maybe will appear during the system installation Click www yeastar com Page 15 4 Yeastar BizPBX Server User Manual Continue Anyway Hardware Installation The software you are installing for this hardware TDM800 PBX Gateway Card has not passed Windows Logo testing to verify its compatibility with Windows lt P Tell this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing STOP Installation Figure 5 5 www yeastar com Page 16 Le e Yeastar BizPBX Server User Manual 5 3 Configure Skype for Each Port BHizPHE Config Wizard w Start to Config BizPBx Select Skype Trunk Number Config Skype for this Trunk e Config Skype Trunks s 1 OUT Skype NO 1 OUT Skype NO 2 OUT Skype NO 3 OUT Skype NO 4 OUT Skype NO S OUT Skype NO 6 OUT Skype NO 7 OUT Skype NO S Install Skype Cables Ey aes Parafia Biemna Click Next to Save and Config next Trunk Figure 5 6 A Skype Creat Account will appear Create a new account see Figure 16 or cancel it and log in by using an existing Skype account Skype Create Account Full Warne Choose Skype Name Between E and 150 characters Minimum characters Yes I have
73. y a Outbound Routes Ring time seconds Inbound Call Control A Musie onhold CE m How to DIY Format IMA ADPCM 8 000 kHz 4 Bit Mono 3kb sec Ring Groups Inbound Routes l Blacklist Ring Group Members Extensions Members System Setting Administrators General Settings System Prompts Time Conditions Feature Codes Extension List Dial Rule Backup and Restore Reports Call Logs Server Status Destination if no answer Be End Call D g Wi Yeastar O Extension Our 192 168 224 1 629 Sp 393M 1 Figure 7 14 7 5 2 2 Remove Ring Group Delete the selected group www yeastar com Page 39 Ze Yeastar BizPBX Server User Manual 7 5 3 Queues Call queues allow calls to be sequenced to one or more agents Queue Name Virtual Extension number This option defines the numbered extension that may be dialed to reach this Queue Ring Strategy This option sets the Ringing Strategy for this Queue The options are 1 RingAll Ring All available Agents simultaneously until one answers 2 Hunt Take turns ringing each available Agent 3 FewestCalls Ring the Agent with the fewest completed calls 4 Random Ring a Random Agent 5 RRmemory RoundRobin with Memory Remembers where it left off in the last ring pass 6 ShortestTime Ring the Agent which was least recently called Max Wait Time The maximum number of seconds a caller can wai
74. zPBI Business PBI x BizPBX Unified Communication PBX Status Monitor gt Skype Trunk webcall Line Status General Basic Trunk Name webcall Extensions Trunks Activation Enable Disable Outbound Routes Skype Name yeastar webcall a Inbound Call Control Skype Password IVR Ring Groups Comment yeastar webcall Inbound Routes Blacklist Busy Transfer System Setting y g O No Transfer To Any Idle Trunk in this Server O To Customized SkypelD Administrators General Settings Busy Transfer System Prompts Time Conditions Feature Codes Dial Rule Backup and Restore Public Contacts Call Record Settings Reports Call Logs Server Status Logout Logout R o Yeastar 331m 2 F aa g Bo gl Zoom 100 Figure 7 8 www yeastar com Page 32 D Ze Yeastar BizPBX Server User Manual 7 4 2 3 SIP Trunk 1 Add SIP Trunk SIP trunk can not work until you fill in the SIP information correctly you can ask VOIP Provider about details f BizPBX Business PBX for SHB Maxthon 2 1 4 SEE File View Favorites Groups Tools Help 0 493 080 99 05 pa http 127 0 0 1 BizPBX trunk_sip_add php v g X k 47 BizPBI Business PBI X BizPBX BizPBX ey Unified Communication PBX Status Monitor gt Add SIP Trunk Line Status General Basic z Trunk Name Extensions Trunks Activation Enable

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