2011 VCE VET Information Technology Written examination
Contents
1. 4 marks SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 18 Question 20 A client asked you why his hard disk always seems to be busy when he uses photo editing software He also told you that when the photo editing software is running other software runs very slowly Diagnostics generated the following CPU and RAM usage charts CPU usage 100 80 percentage CPU usage 40 20 123 45 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 time in seconds RAM usage 100 80 percentage RAM usage 40 20 T T T T T T T T T T T T T T T T T T T T T T T T T T T T T 1 123 45 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 time in seconds a What do these charts indicate is happening with the software in the personal computer 2 marks b Describe one way the system could be modified to improve its performance Justify your decision 2 marks SECTION B continued 19 2011 VET INFO TECH EXAM Question 21 Distribution of software and data over the Internet often uses Archived or Compressed file formats such as ZIP RAR and Stuffit Tick v the boxes which indicate four correct statements about archived or compressed files The files are compressed by removing unused parts of the file The files are compressed by converting numeric fields to binary Some2. 3 marks Question 2 Cameron has finished typing a report on his computer When he attempts to print it the printer does not respond The printer is on there is paper in the paper tray and there does not appear to be a paper jam as the printer s display window is blank What is the most likely cause of his problem 1 mark Question 3 Amy is using a system diagnostic tool on her computer The tool returns the information below Tick the boxes of the four most important things Amy needs to help her decide whether her computer can run a new publishing application number of temporary files manufacturer BIOS ROM date total RAM benchmark speed free disk space VDU resolution percentage defragmentation CPU percentage usage 4 marks SECTION B continued 9 2011 VET INFO TECH EXAM Question 4 Joshua was repairing a client s computer and found that the hard disk was faulty and needed to be replaced The diagram below shows the steps that Joshua followed when replacing the hard disk Remove the hard disk from the machine and gt Process 1 ed note its serial number Machine serial number noted computer location noted New hard disk Check and serial number test that the _p Process 2 noted hard computer disk installed functions Tick Y one box that best describes Process 1 and one box that best describes
3. VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY z7 4 Victorian Certificate of Education SUPERVISOR TO ATTACH PROCESSING LABEL HERE 2011 STUDENT NUMBER ene Figures Words VCE VET INFORMATION TECHNOLOGY Written examination Wednesday 16 November 2011 Reading time 9 00 am to 9 15 am 15 minutes Writing time 9 15 am to 10 45 am 1 hour 30 minutes QUESTION AND ANSWER BOOK Structure of book Section Number of Number of questions Number of questions to be answered marks A 20 20 20 B 24 24 70 Total 90 Students are permitted to bring into the examination room pens pencils highlighters erasers sharpeners and rulers Students are NOT permitted to bring into the examination room blank sheets of paper and or white out liquid tape No calculator is allowed in this examination Materials supplied e Question and answer book of 21 pages e Answer sheet for multiple choice questions Instructions Write your student number in the space provided above on this page Check that your name and student number as printed on your answer sheet for multiple choice questions are correct and sign your name in the space provided to verify this All written responses must be in English At the end of the examination e Place the answer sheet for multiple choice questions inside the front cover of this book VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2011 2011 VET INFO TECH EXAM 2 SECTION A Multiple c
4. Process 2 Process 1 Process 2 Leave user documentation with the client for training Identify the cause of the problem and discuss with client Replacement hard disk sourced notify install date and cost to client Client completes an evaluation sheet on your work and signs off on repair Note and save BIOS settings Run full virus scan on hard disk PILI LI Back up and verify hard disk before removal Restore backup information to the hard disk 2 marks Question 5 Your business installed several new networked computers Your tasks were to e install the hardware required e install the software required e create a star network with a switch hub e provide an Internet connection for the computers on the network It is six months since the installation was completed and it is time to do an evaluation List and explain two ways to evaluate the work you completed l 2 marks SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 10 Question 6 Des purchased the components for a computer and built the computer himself He had a choice of two popular operating systems One was described as Open Source and the other was described as Commercial a Other than cost identify one advantage of an Open Source operating system and explain this advantage Advantage Explanation 2 marks b Identify two advantages of a Comm
5. Question 12 Jason rings the Help Desk to complain that he cannot connect to the Internet Marina the Help Desk operator attempts to use a search engine with no response from the search site Which is the most appropriate sequence of actions for Marina to take A B hang up the phone wait on the phone reset the Internet connection email Jason with a solution email Jason with a solution reset the Internet connection C D hang up the phone wait on the phone email Jason with a solution reset the Internet connection reset the Internet connection email Jason with a solution Question 13 An employer wants to make sure that employees cannot share viruses on their networked computers All computers on the network automatically power down at midnight How can this best be achieved A allow users to update virus definitions manually B update the firmware on the firewall to prevent intrusions C setthe virus definition update to run at 2 am every Saturday D set the virus definition update to run when the computer powers up Question 14 For best practice a workplace reissues OH amp S documentation to employees A after regular three monthly OH amp S reviews B weekly with the internal company newsletter C yearly as part of the company s annual report D after a significant OH amp S accident at the workplace Question 15 The user accounts at a business employing 20 people are changing logins from firstname to firstname lastn
6. ame The best way to communicate these changes is to A have an immediate staff meeting B email all the users using the new login C have a Help Desk technician visit each user D putan information sheet on the business s notice boards Question 16 Thanh has problems recording a spreadsheet macro for some urgently needed repetitive formatting tasks Jerry is a junior Help Desk operator and cannot help Thanh resolve the problem How can Jerry best help Thanh A arrange an off site training course for Thanh B give Thanh access to a library of existing macros C send Thanh hard copy macro writing documentation D pass the problem to a more experienced Help Desk operator SECTION A continued TURN OVER 2011 VET INFO TECH EXAM Question 17 A heavily used photocopier is close to an office work area After a few months some employees working near the photocopier report health problems This type of OH amp S hazard is A electrical chemical B C mechanical D psychological Question 18 A good virus checker has the ability to detect viruses in the wild To do this the process that the virus software follows is A locate all the virus definitions available analyse each piece of software and create a risk report B C monitor software for inappropriate activity and seek user confirmation of actions D monitor the virus definitions for virus activity that becomes wild and uncontro
7. en dump has a caption 2 marks SECTION B continued 13 2011 VET INFO TECH EXAM Question 12 Clive has a problem with his desktop He receives an electric shock when he touches a component inside the computer Steve sees the incident a After turning off the power what should be Steve s first action 1 mark b To whom will Steve report the incident 1 mark c Why will Steve be asked to fill in an incident report 1 mark Question 13 Theo uses his computer to create and edit video clips The computer s disk configuration includes the following Device Specification Notes CPU 3 2 GHz quad core RAM 1 GB Ist disk drive 80 GB IDE PATA Boot drive containing all operating system and 5400 rpm 2 MB buffer application software files 2nd disk drive ITB SATA Data drive used for all video clips and 7200 rpm 16 MB cache application data files 3rd disk drive 1 TB SATA Data drive only used for temporary storage of 7200 rpm 16 MB cache completed projects not used during editing While he edits his video clips Theo also uses e a graphics viewer to view and select still images e a graphics editing program to create or modify still images e amusic player to select background music e several word processing files to document his progress e several spreadsheets to record details of the clips files music and images used e asound editing program to edit backgrou
8. ercial operating system and explain these advantages Advantage Explanation 4 marks Question 7 Lina is an employee at a local computer printing business She was injured when she opened the top drawer of a four drawer filing cabinet and the cabinet tipped over Briefly describe two file storage or filing cabinet maintenance procedures that could have helped prevent this accident 2 marks SECTION B continued 11 2011 VET INFO TECH EXAM Question 8 Acompany is deploying laptops to all its staff All staff will be asked to follow a set of guidelines that will allow them to share files The guidelines include the following e Employees can share files between company owned computers only e All software installed on company computers must be approved by the Information Services Department Explain three issues that the company is addressing using these guidelines 1 3 marks Question 9 The Help Desk operator for a large company received the following three support calls in quick succession Prioritise the calls by placing the numbers 1 2 and 3 in the boxes with 1 being the most important The Company Chairperson s assistant wishes to purchase a personal gift and cannot access the Internet to make her purchase The Board of Directors needs a video conferencing link in two hours to discuss an issue with a sales representative in Asia The Administration Manager needs a tone
9. files cannot be compressed becoming larger in the archive For compatibility all compression programs use the same formats The file s name date and size information are stored in the archive The data is encrypted providing better security during transmission Different compression schemes can be used for different types of files The files contain inbuilt checksums to detect corruption during transmission 4 marks SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 20 Question 22 Eloise is a freelance graphics and multimedia designer who does photo and video editing Some of her client work also involves 2D and 3D animation Eloise wishes to upgrade her desktop computer because she has upgraded her software applications and they run too slowly on her existing computer The specifications of Eloise s existing computer are described in the table below CPU Dual Core 32 bit RAM 1 GB video card 512 MB with fast GPU hard disk drive 500 GB 5400 rpm monitor 25 inch LCD a Suggest two upgrades that will help Eloise run her software faster giving one reason to justify each upgrade l 2 marks b Eloise s new software is a 32 bit version Recommend to Eloise whether to upgrade to a 64 bit version explaining your recommendation 1 mark SECTION B continued 21 2011 VET INFO TECH EXAM Question 23 A telemarketing company need
10. hoice questions Instructions for Section A Answer all questions in pencil on the answer sheet provided for multiple choice questions Choose the response that is correct or that best answers the question A correct answer scores 1 an incorrect answer scores 0 Marks will not be deducted for incorrect answers No marks will be given if more than one answer is completed for any question Question 1 An intermediate user of an application is one who A is able to complete repetitive tasks B has had limited experience with similar applications C uses advanced functions in complex situations D is familiar with major functions in the application Question 2 Thomas is having difficulty recording a macro in a word processing document This issue is a A network problem B software problem C hardware problem D virus infection problem Question 3 Megan is the Occupational Health and Safety OH amp S officer for her workplace where she is responsible for assessing the potential for harm or injury Megan needs to complete an audit of her workplace Her starting point is to identify A B C D the complete list of workers the hazards in the workplace the emergency evacuation procedures the exits leading to the outside of the workplace SECTION A continued 3 2011 VET INFO TECH EXAM Question 4 Lauren is a university accounting student She wants to buy a computer system to use at ho
11. ing website In order the tasks that Albert will perform are A review the online banking system gather the online banking system specifications create a user manual based on an HTML template submit the online banking user manual for feedback make changes to the online banking user manual submit the final online banking user manual for approval create a user manual based on an HTML template make changes to the online banking user manual submit the online banking user manual for feedback gather the online banking system specifications submit the final online banking user manual for approval review the online banking system create a user manual based on an HTML template gather the online banking system specifications make changes to the online banking user manual review the online banking system submit the online banking user manual for feedback submit the final online banking user manual for approval review the online banking system create a user manual based on an HTML template gather the online banking system specifications make changes to the online banking user manual submit the online banking user manual for feedback submit the final online banking user manual for approval END OF SECTION A TURN OVER 2011 VET INFO TECH EXAM 8 SECTION B Short answer questions Instructions for Section B Answer all questions in the spaces provided Question 1 List three methods used to contact a Help Desk l
12. llable Question 19 Select the column that indicates the best document style for a 200 page printed manual A B C D Main serif font serif font sans serif font sans serif font Heading 14 point bold 16 point bold 14 point bold 16 point bold Subheadings serif font sans serif font serif font sans serif font 13 point bold 12 point bold 12 point bold 14 point bold First sans serif font serif font serif font sans serif font paragraph 11 point 9 point 11 point 9 point after heading drop cap no drop cap no drop cap drop cap first line indented first line indented first line flush left first line flush left 0 5 cm 0 5 cm Body sans serif font serif font serif font sans serif font paragraphs 11 point 9 point 11 point 9 point no spacing between 6 point spacing no spacing between 6 point spacing paragraphs before and after paragraphs before and after first line flush left paragraphs first line indented paragraphs first line indented 0 5 cm first line flush left 0 5 cm Dot points use as symbol use m as symbol use gt as symbol use as symbol bullets not indented indented 0 5 cm indented 0 5 cm not indented Column 17 cm one column 8 cm two columns 8 cm two columns 5 cm three columns width on A4 page on A4 page on A4 page on A4 page SECTION A continued T 2011 VET INFO TECH EXAM Question 20 Albert is a document writer creating user documentation for a bank s new online bank
13. me to complete course assignments Lauren who has a limited budget is considering four computer systems Which is the most appropriate computer for Lauren s needs A B C D Type laptop desktop desktop tower Processor 17 720QM quad i7 860 240 dual 2 8 GHz i3 530 RAM 2 GB 6 GB 24GB 4 GB Hard drive 500 GB 1 5 TB 320 GB 1TB Video card 1 GB 1 8 GB 512 MB 1 GB DVD drive DVD RW DVD RW DVD RW DVD RW LCD screen 16 inch VGA 26 inch HD 22 inch HD 24 inch HD Other webcam TV card ar ais cyan Cost 1000 1300 1000 1200 Question 5 When upgrading a computer s operating system it is most important to make sure A there are no viruses malware or spyware on the current system B the client has the latest software designed for the operating system C the proposed operating system is compatible with the existing hardware D the operating system will be updated at least once a year to keep up to date Question 6 Anti virus software A reports a virus to the Help Desk B documents symptoms discovered C detects a virus using its signature D anticipates new viruses based on email activity Question 7 Virtual memory is the A physical memory B code pages of loaded programs C sum of physical memory and ROM D sum of physical memory and the page file SECTION A continued TURN OVER 2011 VET INFO TECH EXAM 4 Question 8 Which column correctl
14. nd music Theo s system sometimes runs slowly Describe one change he can make to the operating system setup to improve system performance Justify your answer 2 marks SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 14 Question 14 Customers complained to AppsRus Help Desk about the time taken to resolve their issues Your tasks are to investigate and improve the processing of customer problems You begin by looking at the form shown below that the Help Desk uses to log the information received AppsRus Date problem Issue that needs logged to be resolved Client name Technician Date assigned completed a List two things to add to the form to improve the processing of jobs 1 2 2 marks b Redesign the form and add these two improvements AppsRus 1 mark SECTION B continued 15 2011 VET INFO TECH EXAM Question 15 From the list below tick v three boxes indicating the most important requirements that industries commonly use when developing user documentation use of colour number of pages clarity and readability only copyright material used identification of target audience specification model of printer used appropriate content format and style 3 marks Question 16 Jelena is the Occupational Health and Safety OH amp S officer at her organisation Surjeet complains tha
15. r cartridge installed in one of the marketing department s two laser printers 2 marks Question 10 Which is the most appropriate approach to use when first documenting a new user system Tick v your choice and justify it Save time and money by using another organisation s documentation of a similar product as a template for your document Review the system decide on the broad content and design a style that suits it Use your existing documentation standards and write the documentation to fit them 1 mark SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 12 Question 11 Made To Order Designs decided to create web based documentation for its online order system The web page style guide includes the following b The business logo is in the top left hand corner of the page Each page has the words Copyright Made To Order Designs 2011 Navigation buttons are laid out horizontally next to the logo Headings are Arial font size 24 Other text is Arial font size 12 Each screen dump has a caption Based on the style guide draw an appropriate outline template design for the business to use for all its user documentation web pages 2 marks The table below lists two style guidelines Suggest one reason why Made To Order Designs uses each guideline Style guideline Reason Navigation buttons are laid out horizontally next to the logo Each scre
16. s advice on a major server upgrade that will have the latest spyware firewall and antivirus security It is considering using RAID technology on the server which will have an uninterruptible power supply UPS The RAID server has two large disk drives and automatically writes all data to both drives as a backup mechanism If one drive fails the server continues using the other drive Since the other drive has a copy of the failed drive s data no data is lost You are advising management about this RAID system a Describe two types of data loss that this system does not prevent 1 2 marks b Describe a strategy to protect against these data losses 3 marks Question 24 Sally is designing a user manual It will be in loose leaf ring bound A5 format 210 mm high 148 mm wide She will update it with amendments and inserted pages several times a year Sally researched a number of proposed style elements Explain why Sally rejected each of the following styles a Footers All footers contain the revision number of the page and the date it was issued on the inside binder edge and the page number on the outside edge Page numbers are whole numbers consecutive throughout the document 1 mark b Page margins Top margin is 15 mm Bottom margin is 20 mm including 5 mm footer Left and right margins are 5 mm 1 mark END OF QUESTION AND ANSWER BOOK
17. t his back is cold in summer and warm in winter but his head is always comfortable Jelena checks Surjeet s workstation and finds it complies with the organisation s OH amp S policies What should Jelena do next 2 marks SECTION B continued TURN OVER 2011 VET INFO TECH EXAM 16 Question 17 The diagram shows a user at a workstation Listed below are some good OH amp S features displayed in the diagram e the chair has a dynamic back rest e feet are flat on the floor e wrists are flat and straight in relation to forearms e the top of the monitor is at or below eye level e the work surface is stable List three additional good OH amp S features displayed in the diagram 1 3 marks SECTION B continued 17 2011 VET INFO TECH EXAM Question 18 List and explain two things to consider when converting printed documentation to online documentation 1 2 marks Question 19 Complete the Help Desk log shown below with the four most appropriate descriptions of either the problem or the solution Date Client Problem Solution 28 10 2011 Barry He has downloaded some photos from his digital camera and the images do not fit on the page 31 10 2011 Ellen Reset login password 2 11 2011 Mei She is trying to print some text on a web page directly from the Internet and it will not print 4 11 2011 David Access yesterday s backup tape and restore required files
18. y describes the symbols at the left A B C D l power microphone speaker socket WiFi oS USB firewire USB LAN y WiFi WiFi microphone stereo output d A low battery firewall no mains power low battery Question 9 Defragmenting a hard drive A B C D uses up more space on the hard disk speeds up the hard drive s read access slows down the hard drive s read write heads increases the amount of fragmentation in the file system Question 10 What is the best order of actions for a Help Desk to take with a new problem A B C D identify the client identify the problem and solve or provide a solution timeline identify the client escalate the problem and solve or provide a solution timeline identify the problem escalate the problem and solve or provide a solution timeline identify the problem solve or provide a solution timeline and escalate the problem Question 11 Maya has returned her laptop from hibernation mode and is trying to use her browser The message Browser is currently not online and cannot browse the Web appears for every website she tries to access You advise Maya to A B C D wait until the ISP services are restored uncheck the work offline option in the browser check that the ADSL modem is activated and online check that the network cable is plugged into the laptop SECTION A continued 5 2011 VET INFO TECH EXAM
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