Seccom Flex User manual
Contents
1. Grid card position Al Grid card value 4F13 View certificate Authorization Password Page 9 Support Tel 47 400 51 085 e mail support seccom no www seccom no The value in the given grid card position must be the same as the application displays If these values do not correspond Silentel cannot be used and this must be reported to Seccom Support immediately 3 13 User token and using multiple mobile devices A private encryption key stored in the so called User token is used for encrypting text messages files and mails This key is stored on the device that is used when logging in the first If the User token is not present on the device used it will not be possible to access stored messages If the User token is deleted or a new User token is generated all the stored messages on the Flex server will be deleted In order to use Silentel alternately on multiple devices without deleting stored messages it is necessary to export the User token from the Silentel application on the original device and import the User token on the other devices 3 14 Export and import of User token Android and PC On and Android device the User token can be exported or imported directly in the Silentel application by selecting Menu Settings Export token Settings John amp User profiles Search contacts Security Adam P ad Jane Eve Change password User token gt Export token ee ij Del2. S Silentel Secure Communication System Version 6 1 0 2005 2014 Ardaco a s All rights reserved Username and password are the same for all platforms and can be used alternately but only on one device at the time 4 Click Connect and the password window is shown Login Silentel Server certificate Server certificate ee silentel ntsnorway no Server name Silentel ntsnorway no Grid card position Grid Card position A4 Al Grid card value Grid Card value 160D AF13 View certificate View certificate Authorization Authorization Password Cancel Enter Password and click OK Seccom AS Reg no 999 616 356 Sjdparken Larvik 3290 Stavern Norway Page 2 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual CSCd OM FLX If it is the first time login or when changing devices the application will ask to generate User token private encryption key used for text messages and e mail Click Generate new Generate User token User token not found Please generate a new token or some features will not be available Please generate import token or some features will not be available Generate new OK Import token Disable token 5 The main window with the users address list is displayed Jane John Search contacts Q Search EE Adam _ Jane l John Eve Eve Adam 1 T S EE O Contacts Messages Chats Notification
3. e g security checks on airports This will prevent unauthorized access to stored messages Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 12 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O O Z O O O eomme 5 Possible technical problems and solutions 5 1 Problems in connection with logging in If problems are experienced in connection with logging in to Silentel the following should be checked e Is the field Server in the log in window filled in with silentel ntsnorway no Please note it should be no and not com e Is WiFi used for Internet connection If a Firewall is set up to protect the wireless network the ports that Silentel uses for communication with the server are most likely closed In most cases your IT department can open the ports in question see chapter 5 4 Firewall settings but it may take some time and must be handled by your IT administrator To avoid this problem it is recommended to switch to cellular data mobile data connection from your mobile operator to overcome this problem and get the necessary ports opened when possible 5 2 Problems with sound delay or echo in voice calls The implementation of the Android operating system in some models can lead to a noticeable delay in Silentel voice calls This is experienced as the participants talking at the same time This will vary with the type of Internet connection used m
4. ESE 4 Howto secure your Flex account The Flex communication service with the Silentel platform offers secure communication on the highest level and protecting access to your account can be done with a few simple steps 1 Choose a password with at least 8 characters consisting of upper and lowercase letters numbers and special characters Register a PIN code for communication with Seccom Support Secure access to your mobile phone with the possibilities that your mobile can offer unlock passcode password finger print scan etc 4 Export the User token from the Silentel application and save it in a safe place so it can be imported on a new device in case of loss theft of the device This secures that messages are not lost due to loss of the User token It may be appropriate that Flex Main Administrator safeguards this 5 If possible implement a Mobile Device Management solution that prevents accidental installation of unwanted programs on the device used for Flex to avoid spyware 6 Do not leave your device unattended at any time when others can access it If the mobile or tablet must be left outside a meeting room you should use SecBag sealing bags to prevent and detect unauthorized access to the device 7 Itis recommended that the user is logged on to Silentel at all times to increase use of the system It is however recommended to log out of the Silentel application in situations where unauthorized access to the device can be expected
5. NIUS Q Quickoffice XS Genius PLAYLISTS Silentel 90 s Music Classical Music My Top Rated to Recently Added t Recently Played 0 Top 25 Most Played i 12 30 GB Free 3 16 Loss of device Obtaining only the username and password will NOT grant access to messages stored on the server since they are always encrypted with the user s private key This private key is stored in encrypted form on the user s device in the User token and without this key it is not possible to access any stored content To access stored messages one must have access to the username password and the User token from the user s device If the user is logged in when the device is lost it will be possible to access stored messages from the lost device until the user logs in from a different device or the account is blocked If the device is lost the fastest and easiest solution is to log in to the user account from a different device generate a new User token and change the password This will prevent any unauthorized access Generating a new User token invalidates the original private encryption key and all messages and files on the server will be deleted This CANNOT be reversed and deleted messages and files cannot be restored in any way 3 17 Temporary blocking the Flex account Send an SMS or e mail with the text BLOCK to Seccom Support to temporarily block your Flex account The message must also contain the foll
6. Seccom Flex User manual 1 About the Flex communication service Seccom Flex is an end to end secured communication service based on the NATO approved platform Silentel In order to use the Flex service the Silentel application must be installed on the user s smartphone tablet or PC The service can be used on iPhone iPad most Android phones tablets BlackBerry 10 x and Windows XP Vista 7 and 8 and includes voice text messages e mail and chat conference depending on your organizations choice Flex is a closed communication service between registered users that can be used for internal communication or between organizations that have implemented the service Both the sender and recipient must have a Flex account and the Silentel application installed The communication is Internet based and can use on 2 3 4G mobile data connection Wi Fi fixed networks or satellite based Internet connection All communication is end to end encrypted with AES256 and RSA2048 and meets the requirements on the level of NATO Restricted The solution uses one time encryption keys established using the Diffie Hellman algorithm for each new conversation and text message There is no technical possibility for other parties than the sender and receiver to access the communication neither for Seccom public authorities or other parties 2 Getting started with Flex 1 In order to install Silentel the Android user needs a Google account and the iOS user must
7. Sent messages Sent Sent messages are stored under Sent and it is possible to see if the recipient has received and read the messages A Eve A white closed envelope means that the message is not delivered to the recipient i e the recipient has not been logged in after the message was sent John x lt O A red closed envelope means that the message is delivered to the recipient but not read A red clock symbol indicates that automatic deletion with Lifespan has been set up Seccom AS Reg no 999 616 356 Sj parken Larvik 3290 Stavern Norway Page 5 Support Tel 47 400 51 085 e mail support seccom no www seccom no A grey open envelope shows that the message has been read by the recipient A paper clip symbol on the right side indicates that the message has an attachment If the message is sent to multiple recipients a copy of the message will be stored in the Sent folder for each recipient making it possible to track delivery and read status for each recipient individually 3 5 Chat conference Multiple simultaneous chat sessions can be set up with unlimited users in each session This can be used for group based instant messages and direct file transfer Select the participants from the address list and choose Create chat Enter a name for the chat session and click Create Test chat a Test chat M A The chat sessions are active until the user manually leaves the session or logs out from the server To leave a cha
8. ed as a replacement for ordinary speakerphones when needed 3 8 Using Flex Guest account All Flex users have the possibility to have a personal guest account as a supplementary service It is designed to be used for ad hoc communication with persons not being regular Flex users The guest account is an account that can only receive calls or text messages from the owner of the guest account The guest account is only visible to the owner of the account and he she can see when the guest is logged in and can call or send a text message to the guest The guest can then answer or reply on received messages Any text messages and files will automatically be deleted when a different guest logs into the guest account Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 7 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual lt s S CC i OM FLX If you are having a personal guest account at your disposal you will have an entry in the address list in the form Guest Your name 3 9 Passwords It is up to your organization to set internal requirements to passwords exceeding the minimum for the Flex service e Minimum password length is 3 characters Recommended length is at least 8 characters e There are no requirements to use caps non caps characters numbers or special characters but it is recommended to use this to secure access to the account It is highly recommended that
9. ete token Token has been exported to file sdcard john silentel ntsnorway no tkn Contacts The User token is stored as a file that can be transferred to another device or PC and be imported in the Silentel application as shown above On a PC the User token is exported in a similar way by selecting Options User token and clicking Export token Import token 3 15 Export and import of User token iPhone and iPad The Apple operating system iOS handles files in a different way than Android and PC and the program iTunes must be used in connection with exporting and importing of User token Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 10 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O OZ O O o oome Start iTunes connect the iPhone iPad and click on the device in iTunes Choose Apps Silentel under File sharing Silentel tkn under Silentel documents and Save to Add to export import the User token File Edit View Controls Store Help LIBRARY Summary Info Music Movies TV Shows Photos rr Music Extras E Movies Page 1 TV Shows Apps Newsstand STORE em iTunes Store n Automatically install new apps Select apps to install onyour iPhone or drag apps to a specific screen Music i Movies File Sharing TV Shows The apps listed below can transfer documents between your iPhone and this computer SHARED Apps Silentel Documents 4 Home Sharing GE
10. have an Apple ID Everyone having installed applications on the phone will have this See https play google com or https appleid apple com 2 Install Silentel on Android telephone or tablet from Google Play iPhone or iPad from App store PC from http www silentel com support windows silentel 1 Result Silentel ARDACO A S Silentel AN Ardaco a s INSTALL No Ratings i a 4 LJ LJ Markus Mayer nan seco Orange 3G 13 46 Meade Tracy Logout Ze Group a Chat Amelie Jenkins a Pa 1 w o CES 2 X E gt Ferdinand Bud Gavin Zackary Q 1 57 people 1 d this gt Markus Mayer Amelie Jenkins phone Rate this app What s new NEW User interface re design Search Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 1 Support Tel 47 400 51 085 e mail support seccom no www seccom no User manual seccom Flex 3 Start the application and enter the Username and Silentel server information received either by e mail from Seccom or from your organizations Flex Superuser Silentel server silentel ntsnorway no Note This must be changed in the downloaded application Device ID Silentel User username Server _ silentel ntsnorway no Connect S Silentel Secure Communication System Version 6 1 0 2005 2014 Ardaco a s All rights reserved Silentel User username Server silentel ntsnorway no Connect
11. ken Larvik 3290 Stavern Norway Page 13 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O OZ O O o oeeo If it is not possible to either log in or make calls the following Firewall ports must be opened for communication with the Flex server e 5063 TCP SIP Listen port between the Silentel application and the Flex server e 8080 TCP CRL download Certificate Revocation List from the Certificate Authority for verification of certificates e 15060 16060 UDP RTP ports for voice communication The entire interval between 15060 and 16060 must be opened but only towards the Flex server s IP address The Flex server has the domain silentel ntsnorway no with the IP address 46 226 8 132 The ports must therefore be opened towards this IP address 6 Seccom Support You can contact Seccom Support in the following ways e SMS telephone 47 400 51 085 e E mail support seccom no e Silentel Seccom Support Opening hours 08 00 17 00 CET Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 14 Support Tel 47 400 51 085 e mail support seccom no www seccom no
12. obile data 2 3 4G or WiFi If such a delay is experienced it is recommended to try a different Internet connection If this does not solve the problem a different device must unfortunately be used This type of delay may be cumulative and increase over the duration of the phone call In such cases a simple solution is to hang up and call again to reset the connection Echo can also be experienced on certain Android models and when the Internet connection is poor or unstable Please consider using a different device if the problem prevails Please report any such problems to Seccom Support with information about the device used to identify and possibly solve the problem 5 3 Fast discharging the battery Normal use of Silentel will not affect battery life noticeably but certain Android models can experience heavy battery drainage The only solution to this problem is to use a different device Please report any such problems to Seccom Support with information about the device used to identify and possibly solve the problem 5 4 Firewall settings If Silentel is to be used on a computer on a LAN or on a device connected to a WiFi protected by a Firewall it may be necessary to open certain ports in the Firewall to the Flex server This can easily be checked by trying to log in to Silentel and set up a voice call If this is possible it will not be necessary to do any changes in the Firewall settings Seccom AS Reg no 999 616 356 Sjgpar
13. owing information e Your Flex ID number e Your PIN code Seccom AS Reg no 999 616 356 Sjg parken Larvik 3290 Stavern Norway Page 11 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O OZ O O O O o oome The message to Seccom Support can be sent from any telephone number or email account as long as the correct Flex ID number and PIN code is given This will not affect messages stored on your Flex account To reopen your Flex account please send an SMS or e mail with the text UNBLOCK to Seccom Support together with your Flex ID number and PIN code 3 18 Resetting the password Seccom has no knowledge of the password set by the user after account activation or any possibility to identify the password Seccom will not set a password on behalf of the user to secure that the password is only known to the user himself herself Seccom Support can only reset the password to the original activation password and the user can then change the password in the Silentel application To reset the password send an SMS or e mail with the text RESET to Seccom Support together with the following information e Your Flex ID number e Your PIN code Seccom will send out the activation password to the e mail address registered on the user PLEASE NOTE THE PASSWORD IN USE BEFORE RESETTING IS NEEDED TO ACCESS STORED MESSAGES IF THIS ORIGINAL PASSWORD IS FORGOTTEN THERE IS NO POSSIBILITY TO ACCESS TH
14. ows PC due to limitations in iOS file management system Lifespan can be set for text messages s mail under Expiration If this is changed from Never the message will be automatically deleted after the given time period regardless if the recipient has read the message or not If the recipient has not read the message before the time expires he she will only receive a notification that a message was received from the sender that has expired Text messages and mails are not stored on the mobile device PC but encrypted on the Flex server with encryption keys available only to the sender and receiver This means that access to the mobile device does not give access to stored messages and files if the user is not logged in and the information stored on the server is not accessible to anyone else than the sender and receiver Text messages s mail can only be sent when the user is logged in Messages s mail can also be sent to offline users They can access the messages after logging in To send the same message to multiple recipients all the recipient should be selected in the circle on the left side and then click on one of the selected contacts and choose Send message 3 3 Received messages Inbox Received messages are indicated with a symbol in the telephones status bar and in the application Go to Messages and Inbox to read received messages The Sender will be able to see that the message is received and read in the Sent folder 3 4
15. s Settings Contacts John User online on mobile tablet E Adam User online on PC Eve User offline Not available for voice calls or chats only messages mail Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 3 Support Tel 47 400 51 085 e mail support seccom no www seccom no 3 Flex functions 3 1 Voice calls To make a call click on a contact and select Call Make call Make call Make call Create chat Create chat Send message Send message Contacts Wait until the notification tone ends and the call is set up It is only possible to set up and receive calls when the user is online and logged in Missed calls are shown with an alert symbol in the status bar and under Notifications in the application 3 2 Text messages and e mail To send a text message or s mail click on a contact and select Send message Cancel New message Cancel New message To Adam To John Attachments Attachments Expiration Never Expiration 18 Mar 2014 10 40 Hi Important please read ASAP John Hi Please read the attached document Jane R oe B Chats Notifications Settings Messages Messages Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 4 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O O Z O O O o oome Mail users can attach photos videos or files files only on Android BlackBerry and Wind
16. sing the Flex Grid Card On the back of your Flex User card is a 4x4 table that can be used to verify that the correct Flex server is connected The Silentel application calculates a value from the server s digital certificate that it is not possible to copy or falsify and guarantees that the correct communication server is used It is not necessary to perform the verification procedure for each login since the application will display a warning if a mismatch between the digital certificates on the user s device and the server It is recommended to verify the server on first login and later with regular intervals il 2 3 4 4F 13 9A 2C E4 86 16 OD wa cs FE SE 1D D6 66 46 A B 34 72 99 3D E4 EB E1 21 D FB 90 D2 D8 45 7B 27 C4 Authority http silentel ntsnorway no 8080 CAEA war Cert casign cer Please report found card to support ntsnorway com 1 2 3 4 Authority http silentel ntsnorway no 8080 CAEA war Cert casign cer Please report found card to support seccom no This can be done in the login window before the password is entered Login Server certificate Server name Silentel ntsnorway no Grid Card position A4 Grid Card value 160D View certificate Authorization Cancel Seccom AS Reg no 999 616 356 Sj parken Larvik 3290 Stavern Norway Silentel Server certificate Server name silentel ntsnorway no
17. t session select Menu Leave chat on Android On iPhone choose Info and Leave Seccom AS Reg no 999 616 356 Sj parken Larvik 3290 Stavern Norway Page 6 Support Tel 47 400 51 085 e mail support seccom no www seccom no Usermanual O O O O O o eomme 3 6 Notifications Missed calls both when the user is online and offline will be shown under Notifications together with an overview of messages not read before they were automatically deleted using Lifespan Notifications Clear Notifications w Adam 4 John Notifications Notifications 3 7 Bluetooth and speakerphone function Speakerphone and Bluetooth for connecting external loudspeaker or handsfree solutions are not supported in standard issue of the Silentel application It would be against its purpose to use maximum security for the communication channel and at the same time letting the communication be broadcasted at the endpoints Bluetooth can broadcast the signal 30 meters and more around the receiving device and is not sufficiently encrypted to be recommended in connection with using Silentel Special versions of the Silentel application are available if a secure Bluetooth solution is to be used Using speakerphone opens for capturing both sides of the voice call in case the room is bugged and should be used with caution On a computer or tablet speakerphone is supported as this is often the only available solution for this kind of devices Tablets are recommend
18. the users change the password already at first time log in It is recommended that the password for the Flex Guest account is NOT changed The account cannot be misused in any way and keeping the password unchanged simplifies the user s administration of the account The standard guest account password is printed on your Flex User card 3 10 PIN code As a Flex user you must choose a PIN code for identification purposes when communicating with Seccom The code must be used in connection with temporary blocking the Flex account or resetting of the password to the activation password The PIN code is known only to the user and to Seccom Support and consists of a minimum of 4 characters or numbers This PIN code will have to be given over an unsecured channel in most cases and it is therefore recommended that sensitive information like password payment card PIN codes etc is not used as PIN code If you forget the PIN code your Flex Main Administrator can request blocking the account or resetting the password on behalf of the Flex user 3 11 Flex User card Each user obtains a Flex User card This is delivered either directly to the user in connection with a user training session by post to the user or via your Flex Main Administrator sss NTS Norway Silentel Wo yeccom Flex Send a message with BLOCK RESET or RESET GUEST Send a message with BLOCK RESET or RESET GUEST together with your NTS ID and PIN code by SMS together
19. with your Flex ID and PIN code by 5M5 or email to block your account or reset password or email to block your account or reset password Exchange username and NTS ID with your contacts Exchange username and Flex ID with your contacts and send to NTS to connect on Silentel and send to Seccom to connect on Flex Tel SMS 47 40051085 email support ntsnorway com Tel SMS 47 40051085 email support seccom no NTS ID Flex Guest username Guest PWD Flex ID Flex Guest username Guest PWD 4700351 g4700514 kjm 4700202 g4700395 msg Flex User card contains the following information e Your personal Flex ID number e Username and password to your personal Flex guest account Supplementary service e Seccom Support telephone number e Seccom Support e mail address Seccom AS Reg no 999 616 356 Sjgparken Larvik 3290 Stavern Norway Page 8 Support Tel 47 400 51 085 e mail support seccom no www seccom no User manual seccom Flex Short instructions on how to block the account or reset the password Flex Grid card to verify that the correct Flex server is connected Flex ID number is used together with the PIN code for identification purposes when communicating with Seccom The card contains no confidential information that alone can be misused but it does contain important practical information to the user It is therefore recommended that the user always has the card available when using Silentel 3 12 Verification of the Flex server u
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