Iomega HDD External Hard Drive User`s Manual
Contents
1. Web Support Forum You can use our free interactive support forums to get help from lomega s Customer Support team as well as from fellow lomega customers There s no special software required and registration is quick and easy Just go to our support site at www iomega com support select your product and click support forums E mail Customer Support Send an e mail to our Customer Support team via the web to receive rapid response first class technical support Just go http www iomega com support manuals hdde40u get_help_us html 1 of 3 3 21 2005 12 36 21 PM How To Get Help in the U S and Canada to our support site at www iomega com support select your product and click e mail Live Chat Customer Support lomega Support Live Help allows you to use the power of the internet to chat directly with one of our highly trained customer support representatives Just go to our support site at www iomega com support select your product and click on live chat lomega Support Live Help is available 24 hours a day 7 days a week Customer support hours are subject to change without notice Please visit our web support site for current Customer Support Center hours of operation top of page Calling lomega Customer Support lomega also offers live customer support for all your technical troubleshooting needs Before calling lomega Customer Support please have the following information available Also please turn on your compu2. especially digital cameras or scanners that are processing large amounts of data e f you are using a hub to connect several devices to your computer disconnect the other devices and connect the device directly to either of the computer s USB ports NOTE The lomega HDD External USB 2 0 Hard Drive is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology Connect the lomega HDD External drive to a USB 2 0 port to achieve the USB 2 0 speed Connected to a standard USB 1 1 port the drive runs at the standard USB 1 1 speed e f you are using a hub make sure it is USB 2 0 compliant e For additional informatation see the Formatting section in Using the Drive top of page http www iomega com support manuals hdde40u trblshoot_usb html 2 of 3 3 21 2005 12 36 26 PM Iomega HDD External Hard Drive User s Manual The lomega HDD External Hard Drive Stops Responding Locks up or Information Gets Lost or Corrupted While Saving or Copying Files The problem is probably due to a non compliant USB controller chip or other USB device on your computer system Try the following suggestions e Carefully follow the USB guidelines They are designed to help you avoid some of the problems caused by non compliant USB devices e f the problem still continues you may want to upgrade the USB controller in your computer system to one that complies with the latest USB specification In this case contact your computer
3. Manual lomega HDD External Hard Drive FireWire You must connect the power supply to the drive when connected to FireWire Mac users Connect through a built in FireWire port only PC users You must install a FireWire adapter card USB 2 0 The lomega HDD External Hard Drive attached to the USB 2 0 adapter cable is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology e Connect the lomega drive to a USB 2 0 port to achieve the USB 2 0 speed e Connect to a standard USB 1 1 port to run at the standard USB 1 1 speed e You must connect the power supply to the drive when connected to USB Mac users Check with your computer dealer for information on USB 2 0 adapters that support Mac The drive will run on built in USB 1 1 ports at USB 1 1 speeds PC users A USB 2 0 adapter card must be installed for the drive to run at USB 2 0 speeds top k lomesga Copyright 2002 lomega Corporation All rights reserved lomega and the stylized i logo are either registered trademarks or trademarks of lomega Corporation in the United States and or other countries Microsoft Windows and NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac Macintosh and FireWire are registered trademarks or trademarks of Apple Computer Inc in the United States and or other countries Certain other product names brand names and company name
4. PM How To Get Help in the Asia Pacific Region Product Return For information on returning your lomega product for warranty service or repair after the warranty period please visit our web support site or contact lomega Customer Support Because many returns are found to be due to a technical problem rather than a defective product it is necessary to check with lomega Customer Support before returning your drive Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization top of page Product Information Visit our web site at www iomega com for information on new lomega products promotions or support Purchasing lomega Products For general purchase and reseller information please go to our web site at www iomega com support ap top home A 1omega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_ap html 3 of 3 3 21 2005 12 36 23 PM How To Get Help in Japan How to Get Help In Japan lomega is committed to providing a first class customer support service To meet this goal we offer a variety of support options designed to meet the needs of a wide range of users including a web support site e mail and live customer support service Listed below are the support options described on this page e lomega Web Support Site e E mail Customer Support e Calling lomega Customer Suppor
5. Partitioning the lomega HDD External Hard Drive Formatting the lomega HDD External Hard Drive FAT 32 format The lomega HDD External Hard Drive is PC formatted with FAT 32 to give the drive greater exchangeability between different operating systems NTFS format NTFS is the native file system used by Windows NT 2000 and XP If the lomega drive is formatted in NTFS it will not be recognized in Windows 98 Me or Mac OS Reformatting the Drive on a PC To reformat right click on the drive icon and select Format NOTE Reformatting your lomega HDD External Hard Drive with a file system other than FAT 32 may make it unreadable on other computer operating systems Mac Users You can read files on a Mac from a FAT 32 formatted drive however e The drive may mount slower e Files may copy slower e You can improve performance by reformatting on your Mac however you will be unable to read the drive on a PC computer without special software Reformatting the Drive on a Mac The default format for Mac is HFS e OS 9 1 Click Special on the task bar and select Erase Disk e OS X Select the Disk Utility application select Applications then Utilities then Disk Utility Select the Erase tab Make sure the volume selected is correct Windows 2000 NT and XP Users lomega FAT32 Formatter software If the lomega HDD External Hard Drive has been formatted with an NTFS file system it may be unreadable on Windows 95 98 ME or Ma
6. Systems Incorporated web site www adobe com e Download the Latest lomega Software The software that shipped with your lomega product may be updated over time Choose Software Download from the lomega web support site to check for the most up to date lomega software or go directly to www iomega com software top of page Fax Support 1 801 332 4882 You can send a fax to our Customer Support team via the Fax support number requesting basic troubleshooting information and available documents E mail Customer Support Send an e mail to our Customer Support team via the web Just go to our support site at www iomega com support make the appropriate selection for your region and click e mail Live Chat Customer Support lomega Support Live Help allows you to chat directly with a member of our Customer Support team so you can get the help you need right now without picking up your telephone or sending an e mail Just go to our support site at www iomega com support select your product and click on live chat lomega Support Live Help is available Monday through http www iomega com support manuals hdde40u get_help_la html 1 of 2 3 21 2005 12 36 25 PM How To Get Help in Latin America Friday from 8 a m to 5 p m Mountain Time Customer Support hours are subject to change without notice Product Information Visit our web site at www iomega com for information on new lomega products promotions or support top
7. Your System Does Not Recognize Multiple Partitions on the lomega HDD External Hard Drive lomega does not recommend or support multiple partitioning of the drive top of page You Cannot Get a Large File to Copy to the lomega HDD External Hard Drive PC users and Mac users using a PC formatted drive An individual file that is 4 GB or larger cannot be copied to a lomega HDD External Hard Drive due to FAT 32 file format constraints If you have a file that is 4 GB or larger try using a compression utility to make the file smaller If you can compress it to less than 4 GB you will be able to copy it to the lomega HDD External Hard Drive top home http www iomega com support manuals hdde40u trblshoot html 1 of 2 3 21 2005 12 36 19 PM Iomega HDD External Hard Drive User s Manual iomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u trblshoot html 2 of 2 3 21 2005 12 36 19 PM How To Get Help in the U S and Canada How to Get Help In the U S and Canada lomega is committed to providing a first class customer support service To meet this goal lomega offers a variety of support options designed to meet the needs of a wide range of users including an award winning web support site e mail live chat and live customer support service Listed below are the support options described on this page e lomega Web Support Site e Web Forum Support e E mail Custom
8. and the latest information on USB The lomega HDD External Hard Drive icon Does Not Appear on a Mac OS Desktop The lomega HDD External Hard Drive Is Not Assigned a Drive Letter under Windows The lomega HDD External Hard Drive Performance Seems Slow The lomega HDD External Hard Drive Stops Responding While Saving or Copying Files The lomega HDD External Hard Drive Does Not Work on an Older Laptop Computer The lomega HDD External Hard Drive icon Does Not Appear on a Mac OS Desktop 1 If you did not reboot your computer after installing the lomega software do so now 2 Check all connections 3 Make sure the drive is receiving power The status light on the drive should be on 4 Make sure you are using the USB adapter cable that came with the lomega HDD External Hard Drive 5 If you are connected to a USB hub ensure the hub is connected correctly and has power 6 Try connecting the drive directly to one of the USB connections on your computer rather than to a USB hub or keyboard top of page The lomega HDD External Hard Drive Is Not Assigned a Drive Letter under Windows akWNDM N 00 10 11 Check all connections Make sure the drive system is receiving power Make sure you are using the USB adapter cable that came with your lomega HDD External Hard Drive If you have not already done so insert the installation CD The driver will automatically install Try reinstalling the software I
9. home r 5 1omega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_la html 2 of 2 3 21 2005 12 36 25 PM Iomega HDD External Hard Drive User s Manual Getting Started IMPORTANT If the lomega HDD External Hard Drive you purchased supports USB 2 0 it is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology You must install a USB 2 0 adapter card to achieve the USB 2 0 speed The drive runs at the standard USB 1 1 speeds when connected to a standard USB 1 1 port Before installing or using your lomega HDD External Hard Drive read and follow the USB or FireWire Guidelines to ensure reliable performance Here s how to get started 1 Unpack the lomega HDD External Hard Drive and accessories lomega Installation CD and Quick Install booklet lomega HDD HDD External Power s External Hard Drive Supply 2 Read important information for using the Iomega HDD External Hard Drive FireWire or USB Adapter Cable 3 Check the USB or FireWire Guidelines 4 Connect your lomega HDD External Hard Drive top home iomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_start htm13 21 2005 12 20 33 PM Iomega HDD External Hard Drive User s Manual Click the type of lomega HDD External Hard Drive you purchased to view the system requirements and guidelin
10. il lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_jp html 2 of 2 3 21 2005 12 36 24 PM How To Get Help in Latin America How to Get Help In Latin America lomega is committed to providing a first class customer support service To meet this goal lomega offers a selection of support options including a web support site fax support and e mail support e lomega s Web Support Site e Fax Support e E mail Customer Support e Live Chat Customer Support e Product Information lomega s specific customer support policies including fees for services and procedures change as technology and market conditions dictate To obtain information about lomega s current policies please visit our web site at www iomega com support lomega s Web Support Site www iomega com support The lomega award winning web support site offers advanced problem solving support available 24 hours a day Here s just some of what s offered e Online Help Pages You can find help pages with answers to frequently asked questions FAQs and troubleshooting or basic how to information e Locate lomega Manuals You can access an electronic copy of the manual for any lomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Reader installed on your system you can download it from the Adobe
11. installation CD to install the driver If the installation does not start automatically double click on the CD icon The neccessary drivers will automatically be installed Install the other software after you have connected the drive to your computer 2 Connect the USB adapter cable to the drive 3 Connect the other end of the USB adapter cable to the USB port on your computer NOTE The lomega HDD External Hard Drive for USB 2 0 is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology Connect the lomega HDD External Hard Drive to a USB 2 0 port to achieve the USB 2 0 speed Connected to a standard USB 1 1 port the drive runs at the standard USB 1 1 speed USB Look for USB or the USB symbol which usually identifies the USB connection Some USB 2 0 cards do not have USB notations If you cannot locate the USB connection on your computer refer to the documentation for the USB 2 0 card you have installed http www iomega com support manuals hdde40u inst_drive_usb html 1 of 3 3 21 2005 12 20 41 PM Iomega HDD External Hard Drive User s Manual CAUTION Use only the USB adapter cable provided or data loss may result NOTE Always connect the adapter cable to the computer after connecting to the drive To disconnect always remove the adapter cable from the computer first 4 Connect the power supply to the power cord then connect the power supply to the drive NOTE Plug the power cord into a
12. manufacturer for help e Do not connect or disconnect any USB device while the lomega HDD External Hard Drive is transferring information Data loss will result CAUTION USB devices including controller chips hubs cables cards mice joysticks and peripherals that do not comply with the USB specification may cause system lockups or possible data loss when used with the lomega HDD External Hard Drive If you are not sure that a USB device complies with the latest USB specification contact the manufacturer of the device top of page The lomega HDD External Hard Drive Does Not Work on an Older Laptop Computer Some older laptops use a USB port called an Open Host that is not compliant with the latest USB specification If your laptop has an Open Host USB port the lomega HDD External Hard Drive may not be assigned a drive letter when connected to the laptop Try following the USB guidelines They are designed to help you avoid some of the problems caused by non compliant USB devices If you continue to have problems contact the manufacturer of your laptop computer for additional information top home r il lomesga Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u trblshoot_usb html 3 of 3 3 21 2005 12 36 26 PM Iomega HDD External Hard Drive User s Manual Troubleshooting for Your FireWire Drive System If you encounter a problem while connecting or usi
13. other USB devices You can e You can connect or disconnect the drive while the computer is on http www iomega com support manuals hdde40u guide_usb html 1 of 2 3 21 2005 12 36 35 PM Iomega HDD External Hard Drive User s Manual NOTE PC users must stop the lomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select the drive icon and use the Put Away command or drag the icon onto the trash icon e You can optimize the lomega HDD External Hard Drive s performance by disconnecting other USB devices when using the drive The performance of all USB devices decreases as additional USB devices are connected e You can ensure maximum performance by connecting your lomega HDD External Hard Drive directly to your computer instead of to a hub e You can avoid some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device to allow the system to re enumerate the USB bus Do not connect disconnect or use any other USB device during this time top of page Do not e Do not connect or disconnect any USB device while the lomega HDD External Hard Drive is transferring information Data loss will result e Do not use any USB cable with your lomega HDD External Hard Drive other than the cable that came with it e Never use USB extension cables with your lomega HDD External Hard Drive Data loss might result e Do not connect more than
14. power strip or outlet last The lomega HDD External Hard Drive icon should appear in My Computer Mac Users The icon should appear on the desktop Windows 98 SE users If the drive icon does not appear restart your computer If the icon does not appear refer to the section Troubleshooting for USB Drives or see the lomega Web Support Site at www iomega com support 5 On the installation CD click on each of the software icons to install the software The lomega HDD External Hard Drive is now ready to use Save to and drag and drop files to the lomega HDD External Hard Drive as you would to any other drive attached to your computer e For information on operating your new drive refer to Using Your Drive e For general information and tips about USB devices refer to the USB Guidelines section e f you encounter problems installing or using the drive refer to the Troubleshooting section top home http www iomega com support manuals hdde40u inst_drive_usb html 2 of 3 3 21 2005 12 20 41 PM Iomega HDD External Hard Drive User s Manual a il lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u inst_drive_usb html 3 of 3 3 21 2005 12 20 41 PM Iomega HDD External Hard Drive User s Manual Connect the lomega HDD External Hard Drive to FireWire NOTE Read the FireWire Guidelines and Troubleshooting section in this User s Manual for important info
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16. B 2 0 speeds top k lomesga Copyright 2002 lomega Corporation All rights reserved lomega and the stylized i logo are either registered trademarks or trademarks of lomega Corporation in the United States and or other countries Microsoft Windows and NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Mac Macintosh and FireWire are registered trademarks or trademarks of Apple Computer Inc in the United States and or other countries Certain other product names brand names and company names may be trademarks or designations of their respective owners Version 1 0 7 05 21 02 http www iomega com support manuals hdde40u home htm13 2 1 2005 12 20 40 PM Iomega HDD External Hard Drive User s Manual Choose the installation instructions for the type of connection you will be using Connect the lomega HDD External Hard Drive to a USB Connection Connect the lomega HDD External Hard Drive to a FireWire Connection p il lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u inst_drive htm13 21 2005 12 20 40 PM Iomega HDD External Hard Drive User s Manual Connect the lomega HDD External Hard Drive to USB Follow the steps below to connect the lomega HDD External Hard Drive to your computer 1 Start your computer wait for the operating system to load completely then insert the
17. Iomega HDD External Hard Drive User s Manual General Troubleshooting If you encounter a problem while connecting or using the lomega HDD External Hard Drive check the topics listed below for possible solutions For additional help options see How to Get Help e The lomega HDD External Hard Drive seems slow e Windows Stops Responding When Disconnected from the lomega HDD External Hard Drive e The Computer Does Not Recognize Multiple Partitions on the lomega HDD External Hard Drive e ALarge File will not Copy to the lomega HDD External Hard Drive For additional USB or FireWire troubleshooting see USB Drive Troubleshooting or FireWire Drive Troubleshooting The lomega HDD External Hard Drive seems slow Mac Users If you are experiencing slow response from the lomega HDD External Hard Drive it may be a formatting issue see Formatting The lomega HDD External Hard Drive If you are connecting the drive to USB also see The lomega HDD External Hard Drive seems slow in the USB Troubleshooting section Windows Stops Responding When You Disconnect the lomega HDD External Hard Drive This may occur because Windows is trying to access a file that is on the lomega HDD External Hard Drive Make sure that none of the files on the disk are open when you unplug the drive Be sure to stop the drive before disconnecting the power or adapter cable to prevent any data loss See Disconnecting the lomega HDD External Hard Drive
18. USB device during this time top of page Do not e Do not connect or disconnect any USB device while the lomega HDD External Hard Drive is transferring information Data loss will result e Do not use any USB cable with your lomega HDD External Hard Drive other than the cable that came with it e Never use USB extension cables with your lomega HDD External Hard Drive Data loss might result e Do not connect more than two lomega HDD External Hard Drives with USB connections to a single computer top home P 2 lomesga Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_usb html 2 of 2 3 21 2005 12 20 35 PM System Requirements and FireWire Guidelines System Requirements FireWire Guidelines System Requirements Your system must meet the minimum requirements below to support the lomega HDD External FireWire Hard Drive PC Users e Pentium processor with an IEEE 1394 FireWire controller adapter card installed e Microsoft Windows 98 SE 2000 Professional Me XP Home or XP Professional e 4X CD ROM drive for supporting software e 20 MB hard drive space for supporting software Mac OS Users e Apple Macintosh G4 or G3 blue and white G3 only or iMac computer with a built in IEEE 1394 FireWire connection e Mac OS 9 1 or above including Mac OS X or with FireWire 2 7 e CD ROM drive for supporting software e 20 MB hard drive s
19. a Customer Support e Customer Support Numbers e Product Repair or Return e Product Information e Purchasing lomega Products lomega s specific customer support policies including fees for services and procedures change as technology and market conditions dictate To obtain information about lomega s current policies please visit our website at www iomega com europe support lomega Web Support Site www iomega com europe support The lomega European web support site offers advanced problem solving support available 24 hours a day in various European languages Here s just some of what the site offers e On line Help Pages You can find help pages with answers to frequently asked questions FAQs troubleshooting or basic how to information in your language The help pages are in HTML format that can be viewed directly from your web browser e Locate lomega manuals You can access an electronic copy of the manual for any lomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Reader installed on your system you can download it from the Adobe Systems incorporated web site at www adobe com e Download the latest lomega Software tThe software that shipped with your lomega product might be updated over time Choose Software Download from the lomega support web site to check for the most up to date lomega software or d
20. c OS To reformat the lomega HDD External Hard Drive to FAT 32 use the lomega FAT32 Formatter software located on the installation CD Make sure you review the readme file before using the software For the most recent information on NTFS FAT 32 and formatting the lomega HDD External Hard Drive go to www iomega com support http www iomega com support manuals hdde40u use_drive html 1 of 2 3 21 2005 12 36 28 PM Iomega HDD External Hard Drive User s Manual top of page Disconnecting the lomega HDD External Hard Drive Mac Users 1 Ensure all files or programs on the lomega HDD External Hard Drive are closed 2 Drag the lomega Drive icon on to the Trash icon 3 You can then safely disconnect the drive Windows Users Use the Device Stop Utility before disconnecting the power cable or the USB or FireWire adapter cable 1 Ensure all files or programs on the lomega HDD External Hard Drive are closed 2 Double click the Unplug or Eject Hardware icon on the taskbar E240 3 Select the lomega drive and click OK 4 You can then safely disconnect the drive top of page Partitioning the lomega HDD External Hard Drive lomega does not recommend or support multiple partitioning of the drive top home P il 1omega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u use_drive html 2 of 2 3 21 2005 12 36 28 PM Iomega HDD External Hard Drive User s
21. der installed on your system you can download it from the Adobe Systems Incorporated web site www adobe com e Download the Latest lomega Software The software that shipped with your lomega product may be updated over time Choose Software Download from the lomega web support site to check for the most up to date lomega software or go directly to www iomega com software top of page E mail Customer Support Send an e mail to our Customer Support team via the web Just go to our support site at www iomega com support ap and click e mail top of page Calling lomega Customer Support http www iomega com support manuals hdde40u get_help_ap html 1 of 3 3 21 2005 12 36 23 PM How To Get Help in the Asia Pacific Region lomega also offers live customer support for all your technical troubleshooting needs Before calling lomega Customer Support please have the following information at hand Also please turn on your computer and call from a phone near your computer Previous customer number if applicable Serial number of your drive Make and model of drive Make and model of computer lomega software version ONDARON Customer Support Numbers Operating system used for example Windows 98 or Mac OS 8 6 List of any other hardware installed on the computer for example printers CD ROM Exact description of the problem and any error messages received lomega has a highly trained custome
22. e drive icon and use the Put Away command or drag the icon onto the trash icon e You can ensure maximum performance by connecting the FireWire adapter cable directly to your computer instead of to other FireWire devices or hubs Do not e Do not connect or disconnect your lomega HDD External Hard Drive while it is transferring information Data loss will result e Do not use any FireWire adapter cable other than the cable included with the lomega HDD External Hard Drive e Never use FireWire extension cables with the drive Data loss may result http www iomega com support manuals hdde40u guide_firewire html 1 of 2 3 21 2005 12 36 36 PM Iomega HDD External Hard Drive User s Manual e Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information e Do not connect more than one FireWire adapter card to a system For best performance e Unused FireWire ports should be left empty There are no terminators for FireWire connections e Check the lomega Web site www iomega com frequently for updated software and the latest information on FireWire top home lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_firewire html 2 of 2 3 21 2005 12 36 36 PM 301 Moved Permanently Moved Permanently The document has moved here http iomega na en custhelp com cgi bin iomega_na_en cfg php enduser entry php
23. epublic of Ireland Austria 01 795 679 67 Norway 23162305 Belgium 02 7119510 Spain 91 7496459 Denmark 38487225 Sweden 8 58770609 Finland 9 69379204 Switzerland French 01 800 9332 France 01 55695074 Switzerland German 01 800 9330 Germany 069 95086359 Switzerland Italian 01 800 9331 Ireland 01 4073 238 UK 0207 3659527 Italy 02 69633538 Netherlands 020 3469540 Other Countries 353 1 8902 444 top of page Product Repair or Return For information on returning your lomega product for warranty service or repair after the warranty period please visit our support web site or contact lomega Customer Support Because many returns are found to be due to a technical problem rather than a defective product check with lomega Customer Support before returning your drive Our trained support personnel can often resolve the problem over the phone top of page http www iomega com support manuals hdde40u get_help_eu html 2 of 3 3 21 2005 12 36 22 PM How To Get Help in Europe the Middle East and Africa Product Information Visit our web site at www iomega com europe for information on new lomega products promotions or support top of page Purchasing lomega Products For general purchase and resale information please go to our web site at www iomega com europe top home A iomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_eu htm
24. er Support e Live Chat Customer Support e Calling lomega Customer Support e Product Return or Repair e Product Information e Purchasing lomega Products lomega s specific customer support policies including fees for services and procedures change as technology and market conditions dictate To obtain information about lomega s current policies please visit our website at www iomega com support or call 1 412 690 2100 available in the U S and Canada only lomega s Web Support Site www iomega com support The lomega award winning web support site offers advanced problem solving support available 24 hours a day Here s just some of what s offered e Online help pages You can find help pages with answers to frequently asked questions FAQs troubleshooting or basic how to information e Locate lomega manuals You can access an electronic copy of the manual for any lomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Reader installed on your system you can download it from the Adobe Systems Incorporated web site www adobe com e Download the latest lomega software The software that shipped with your lomega product may be updated over time Choose Software Download from the lomega web support site to check for the most up to date lomega software or go directly to www iomega com software top of page
25. es e USB Click here if the lomega HDD External Hard Drive you purchased has a Universal Serial Bus USB connection FireWire Click here if the lomega HDD External Hard Drive you purchased has a 1394 or FireWire connection pa la 1omega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u guide htm13 21 2005 12 20 34 PM Iomega HDD External Hard Drive User s Manual System Requirements and USB Guidelines System Requirements USB Guidelines System Requirements Your system must meet the minimum requirements below to support the lomega HDD External USB 2 0 hard drive NOTE The lomega HDD External USB 2 0 Hard Drive is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology Connect the lomega HDD External drive to a USB 2 0 port to achieve the USB 2 0 speed Connected to a standard USB 1 1 port the drive runs at the standard USB 1 1 speed PC Users e USB 2 0 Hi Speed PCI card installed in your computer e Pentium processor e Microsoft Windows 98 SE 2000 Professional Me XP Home or XP Professional e 4X CD ROM drive for supporting software e 20 MB hard drive space for supporting software Mac OS Users USB 2 0 connection e Apple Macintosh G4 or G3 blue and white G3 only e Mac compatible USB 2 0 adapter card e Mac OS 10 1 or above e CD ROM drive for supporting software e 20 MB hard drive space for supporting soft
26. f you are using Windows and the lomega software is already installed remove it using Add Remove Programs in Control Panel restart Windows then reinstall the software Check to see if your USB controller is enabled and is working properly Windows 98 Me Users Right click on the icon for My Computer and select Properties Click the tab for Device Manager Double click on Universal Serial Bus Controller Universal Host Controller and USB Root Hub should be listed If either of these has an exclamation or a red X next to it or if the Universal Serial Bus Controller is not listed there is a problem with the USB Controller Call your computer manufacturer for information on getting it fixed Dang If you are connected to a USB hub ensure the hub is connected correctly and has power Try connecting the lomega HDD External Hard Drive directly to one of the USB connections on your computer rather than to a USB hub or keyboard Try manually assigning a drive letter to the lomega HDD External Hard Drive Check your BIOS to ensure USB is enabled Refer to your computer s User s Guide or manual for directions http www iomega com support manuals hdde40u trblshoot_usb html 1 of 3 3 21 2005 12 36 26 PM Iomega HDD External Hard Drive User s Manual NOTE If you disconnect the lomega HDD External Hard Drive and reconnect to the same USB port the drive should be reassigned the same drive letter automatically If you reconnect to a dif
27. ferent USB port you may have to manually reassign the drive letter If the problem continues there may be a driver conflict on your system Please contact the lomega web site www iomega com for additional troubleshooting information top of page Windows 2000 Users Check all connections Make sure the lomega HDD External Hard Drive is receiving power Make sure you are using the lomega USB adapter cable that came with the lomega HDD External Hard Drive If you are connected to a USB hub ensure the hub is connected properly and has power Try connecting the lomega HDD External Hard Drive directly to one of the USB connections on your computer rather than to a USB hub or keyboard Try manually assigning a drive letter to the lomega HDD External Hard Drive akWNDM Oo NOTE You must have administrator privileges for your local computer in order to change drive letters under Windows 2000 a Select Control Panel Administrator Tools Computer Management then Disk Management b Right click on the icon for the lomega USB drive and select Change Drive Letter and Path from the shortcut menu c Click the Edit button d Click on Assign a drive letter and select the letter you want to use for your lomega HDD External Hard Drive top of page lomega HDD External Hard Drive Performance Seems Slow e Other USB devices connected at the same time as the lomega HDD External Hard Drive can affect performance
28. http www iomega com support manuals hdde40u get_help_us html 2 of 3 3 21 2005 12 36 21 PM How To Get Help in the U S and Canada Product Information Call 1 412 690 2100 or visit our web site at www iomega com for information on new lomega products promotions and rebates Purchasing lomega Products You can purchase lomega products e Online at www iomega com click on the Online Store option U S Only e Call 1 412 690 2100 U S Only e Visit your local computer store When purchasing lomega products over the phone and on the Internet you can use your credit card Visa MasterCard American Express or Discover Simply select the option of interest to you 1 412 690 2100 is available in the U S and Canada only top home A Ls lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_us html 3 of 3 3 21 2005 12 36 21 PM How To Get Help in Europe the Middle East and Africa How to Get Help In Europe the Middle East and Africa lomega is committed to providing first class customer support service To meet this goal lomega offers a variety of support options designed to meet the needs of a wide range of users These support options include a web support site e mail and live customer support service Listed below are the support options described on this page e lomega Web Support Site e E mail Customer Support e Calling lomeg
29. id some of the problems caused by non compliant FireWire devices e f the problem still continues you may want to upgrade the FireWire controller in your computer system to one that complies with the FireWire SBP 2 specification In this case contact your computer manufacturer for help e Do not disconnect the lomega drive while it is transferring information data loss will result e You must have Windows 98 SE Me XP or Windows 2000 to use the lomega Drive CAUTION FireWire devices including controller chips cables cards and peripherals that do not comply with the FireWire specification may cause system lockups or possible data loss when used with your lomega HDD External Hard Drive If you are not sure that a FireWire device complies with the latest FireWire specification contact the manufacturer of the device http www iomega com support manuals hdde40u trblshoot_fw html 2 of 3 3 21 2005 12 36 27 PM Iomega HDD External Hard Drive User s Manual top home iomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u trblshoot_fw html 3 of 3 3 21 2005 12 36 27 PM Iomega HDD External Hard Drive User s Manual Using the lomega HDD External Hard Drive Read this section for important information on these functions Formatting the lomega HDD External Hard Drive Using the lomega FAT32 Formatter software Disconnecting the lomega HDD External Hard Drive
30. l 3 of 3 3 21 2005 12 36 22 PM How To Get Help in the Asia Pacific Region How to Get Help In the Asia Pacific Region lomega is committed to providing a first class customer support service To meet this goal we offer a variety of support options designed to meet the needs of a wide range of users including a web support site e mail and live customer support service Listed below are the support options described on this page e lomega Web Support Site e E mail Customer Support e Calling lomega Customer Support e Customer Support Numbers e Rest of Asia e Product Return e Product Information e Purchasing lomega Products lomega s specific customer support policies including fees for services and procedures change as technology and market conditions dictate To obtain information about lomega s current policies please visit our website at www iomega com support lomega Web Support Site www iomega com support ap Asia Pacific Region The lomega Asia Pacific web support site offers advanced problem solving support available 24 hours a day Here s just some of what s offered e Online Help Pages You can find help pages with answers to frequently asked questions FAQs e Locate lomega Manuals You can access an electronic copy of the manual for any lomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Rea
31. luded with the drive o Connect an AC adapter to the other device s NOTE To prevent data loss do not plug in additional FireWire devices while any FireWire device is in use top of page Identifying Your Version of Windows 98 The lomega HDD External Hard Drive will only run under Windows 98 Second Edition Follow these instructions if you are unsure which version of Windows 98 is installed on your computer 1 Right click on the icon for My Computer and select Properties 2 Click the tab for General 3 Your version of Windows 98 is listed in the upper right hand corner of the window If the System information does not read Microsoft Windows 98 Second Edition 4 10 2222A you will need to update your operating system http www iomega com support manuals hdde40u trblshoot_fw html 1 of 3 3 21 2005 12 36 27 PM Iomega HDD External Hard Drive User s Manual System Properties 21 x Microsoft Windows 98 Second Edition 4 10 2222 A 019 sqa lab Computer Genuinelntel Pentium r I Processor 56 0MB RAM top of page The lomega HDD External Hard Drive Stops Responding Locks up or Information Gets Lost or Corrupted While Saving or Copying Files PC Users The problem is probably due to a FireWire controller chip or other FireWire device on a computer system that is not SBP 2 compliant Try the following suggestions e Carefully follow the FireWire guidelines They are designed to help you avo
32. m Requirements and USB Guidelines System Requirements USB Guidelines System Requirements Your system must meet the minimum requirements below to support the lomega HDD External USB 2 0 hard drive NOTE The lomega HDD External USB 2 0 Hard Drive is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology Connect the lomega HDD External drive to a USB 2 0 port to achieve the USB 2 0 speed Connected to a standard USB 1 1 port the drive runs at the standard USB 1 1 speed PC Users e USB 2 0 Hi Speed PCI card installed in your computer e Pentium processor e Microsoft Windows 98 SE 2000 Professional Me XP Home or XP Professional e 4X CD ROM drive for supporting software e 20 MB hard drive space for supporting software Mac OS Users USB 2 0 connection e Apple Macintosh G4 or G3 blue and white G3 only e Mac compatible USB 2 0 adapter card e Mac OS 10 1 or above e CD ROM drive for supporting software e 20 MB hard drive space for supporting software Mac OS Users USB 1 1 connection Apple Macintosh G4 or G3 blue and white G3 only or iMac computer with built in USB controller Mac OS 8 6 or above with Mac OS USB v1 3 3 or above including OS X 4X CD ROM drive for supporting software 20 MB hard drive space for supporting software top of page USB Guidelines Follow these guidelines to ensure optimal and reliable performance of your lomega HDD External drive and
33. ng your lomega HDD External Hard Drive check the topics listed below for possible solutions For additional help options see How to Get Help e The lomega HDD External Hard Drive seems slow e The lomega HDD External Hard Drive Icon Does Not Appear on a Mac OS Desktop e Identifying Your Version of Windows 98 e The lomega HDD External Hard Drive Stops Responding While Saving or Copying Files The lomega HDD External Hard Drive seems slow connected to FireWire If you are using a PC formatted drive in a Mac computer see the section on Formatting The lomega HDD External Hard Drive Icon Does Not Appear on a Mac OS Desktop 1 If you are using Mac OS X it can take up to 90 seconds to mount a FAT 32 formatted disk See Formatting 2 Check all connections 3 Make sure the drive is receiving power The status light on the drive should be on 4 If you are connected to a FireWire repeater hub ensure it is connected correctly and has power 5 Try connecting the lomega FireWire cable directly to one of the FireWire connections on your computer rather than to a FireWire device 6 If the lomega HDD External Hard Drive icon does not appear after the drive is connected it may be because there are other bus powered devices connected and there is not enough available power for the lomega drive If this condition exists try the following o Disconnect other FireWire devices from the computer o Connect the power supply that is inc
34. ograms on the lomega HDD External Hard Drive are closed 2 Double click the Unplug or Eject Hardware icon on the taskbar E240 3 Select the lomega drive and click OK 4 You can then safely disconnect the drive top of page Partitioning the lomega HDD External Hard Drive lomega does not recommend or support multiple partitioning of the drive top home P il 1omega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u use_drive html 2 of 2 3 21 2005 12 20 37 PM Iomega HDD External Hard Drive User s Manual lomega HDD External Hard Drive FireWire You must connect the power supply to the drive when connected to FireWire Mac users Connect through a built in FireWire port only PC users You must install a FireWire adapter card USB 2 0 The lomega HDD External Hard Drive attached to the USB 2 0 adapter cable is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology e Connect the lomega drive to a USB 2 0 port to achieve the USB 2 0 speed e Connect to a standard USB 1 1 port to run at the standard USB 1 1 speed e You must connect the power supply to the drive when connected to USB Mac users Check with your computer dealer for information on USB 2 0 adapters that support Mac The drive will run on built in USB 1 1 ports at USB 1 1 speeds PC users A USB 2 0 adapter card must be installed for the drive to run at US
35. onnected while the computer is on To prevent any data loss stop the drive before disconnecting the FireWire adapter cable or power supply from drive Make sure all files folders or programs that are on the lomega drive are closed top of page 4 Connect the power supply to the power cord then connect the power supply to the drive NOTE Plug the power cord into a power strip or outlet last NOTE to Windows 98 SE Users Ten http www iomega com support manuals hdde40u inst_drive_fw html 2 of 3 3 21 2005 12 20 42 PM Iomega HDD External Hard Drive User s Manual Do not insert the Windows 98 CD ROM disk Insert the installation CD that came with the lomega HDD External Hard Drive Click OK Click Browse Select your language folder then the Win98 folder Select the ntmap sys file Click OK You may see a second message asking for the file ntmaphlp pdr It is located in the same folder on the installation CD Browse to the folder again and select the file then click OK These messages will only appear the first time you connect the lomega HDD External Hard Drive Proceed to the next step The first time you connect the lomega HDD External Hard Drive to the computer you see the Insert Disk dialog box which reads Insert the disk labeled Windows 98 Second Edition CD ROM If the Windows 98 Second Edition CD is in your CD drive when you connect the computer to the lomega HDD External Hard Drive
36. ownload the latest software and driver upgrades in seven languages directly from www iomega com software top of page E mail Customer Support Send an e mail to our Customer Support team via the web Go to our support site at www iomega com europe support select your language and click e mail top of page http www iomega com support manuals hdde40u get_help_eu html 1 of 3 3 21 2005 12 36 22 PM How To Get Help in Europe the Middle East and Africa Calling lomega Customer Support lomega also offers live customer support for all your technical troubleshooting needs Before calling lomega Customer Support turn on your computer call from a phone near your computer and have the following information available Previous customer number if applicable Serial number of your drive Make and model of drive Make and model of computer Operating system used for example Windows 98 or Mac OS 8 6 List of any other hardware installed on the computer for example printers or CD ROM lomega software version Exact description of the problem and any error messages received ONDARON top of page Customer Support Numbers lomega has a highly trained customer support staff available to take your call at the following numbers Calls to these numbers are charged at national access rates Calls to the numbers listed for Other Countries are charged at normal international dialing rates to the R
37. pace for supporting software top of page FireWire Guidelines Follow these guidelines to ensure optimal and reliable performance of your lomega HDD External Hard Drive You can e You can connect or disconnect the FireWire adapter cable to the drive while the computer is on NOTE PC users must stop the lomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select the drive icon and use the Put Away command or drag the icon onto the trash icon e You can ensure maximum performance by connecting the FireWire adapter cable directly to your computer instead of to other FireWire devices or hubs Do not e Do not connect or disconnect your lomega HDD External Hard Drive while it is transferring information Data loss will result e Do not use any FireWire adapter cable other than the cable included with the lomega HDD External Hard Drive e Never use FireWire extension cables with the drive Data loss may result http www iomega com support manuals hdde40u guide_firewire html 1 of 2 3 21 2005 12 20 36 PM Iomega HDD External Hard Drive User s Manual e Do not disconnect the FireWire cable or disconnect power to the drive while it is transferring information e Do not connect more than one FireWire adapter card to a system For best performance e Unused FireWire ports should be left empty There are no terminators for FireWire connections e Check the lomega Web si
38. plicable http www iomega com support manuals hdde40u get_help_jp html 1 of 2 3 21 2005 12 36 24 PM How To Get Help in Japan Serial number of your drive Make and model of drive Make and model of computer Operating system used for example Windows 98 Mac OS 8 6 List of any other hardware installed on the computer for example printers CD ROM lomega software version Exact description of the problem and any error messages received ONDARY Customer Support Numbers lomega has a highly trained customer support staff that is ready to take your call at the following numbers Calls to this number will be charged at normal dialing rates Japan Tel 044 752 6651 Fax 044 741 1841 9 00 a m 5 00 p m Monday to Friday except national holidays top of page Product Return For information on returning your lomega product for warranty service or repair after the warranty period please visit our web support site or contact lomega Customer Support Because many returns are found to be due to a technical problem rather than a defective product it is necessary to check with lomega Customer Support before returning your drive Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization top of page Product Information Visit our web site at www iomega com jp for information on new lomega products promotions or support top home
39. r support staff that is ready to take your call at the following numbers Please check our web support site for the most updated list Calls to these numbers will be charged at normal dialing rates to the listed in country area codes As our support numbers may change from time to time please see our web site at www iomega com support ap for the latest support numbers Australia China Tel 61 2 8223 9140 Tel 10800 440 0070 9 00 a m 5 30 p m EST 8 30 a m 5 30 p m Korea Malaysia Tel 080 777 4700 9 00 a m 5 30 p m Support provided by DigiSys Singapore Tel 65 6738 5522 8 30 a m 5 30 p m India 9 30 a m 5 30 p m for all cities Bangalore Tel 91 80 209 5553 Delhi Tel 91 11 628 1805 top of page Rest of Asia Tel 60 4 810 7891 8 30 a m 5 30 p m Taiwan Tel 0080 444180 8 30 a m 5 30 p m Calcutta Tel 91 33 216 1990 Hyderabad Tel 91 40 789 5233 Hong Kong Tel 852 8109 8202 8 30 a m 5 30 p m New Zealand Tel 64 9 913 5171 9 00 a m 5 30 p m EST Japan Tel 81 44 752 6651 Fax 81 44 741 1841 9 00 a m 5 00 p m Chennai Tel 91 44 851 5336 Mumbai Tel 91 22 825 1778 Please go to our web support site at www iomega com support ap contact the nearest support center or contact your local dealer or distributor http www iomega com support manuals hdde40u get_help_ap html 2 of 3 3 21 2005 12 36 23
40. rmation to prevent potential system or device damage The FireWire adapter cable can be connected to the computer while the computer is running LO 6 pin FireWire Port Connect the lomega HDD External Hard Drive to a 6 pin FireWire Connection 1 Start your computer wait for the operating system to load completely then insert the installation CD to install the driver If the installation does not start automatically double click on the CD icon The neccessary drivers will automatically be installed Install the software after you have connected the drive to your computer 2 Connect the FireWire adapter cable to the drive i 3 Connect the FireWire adapter cable to a FireWire port on the computer ra 7 Look for 1394 or the FireWire logo which usually identifies the 6 pin FireWire connection If you need help finding the FireWire connection on your computer refer to the computer or FireWire adapter card documentation http www iomega com support manuals hdde40u inst_drive_fw html 1 of 3 3 21 2005 12 20 42 PM Iomega HDD External Hard Drive User s Manual NOTE Always connect the adapter cable to the computer after connecting to the drive To disconnect always remove the adapter cable from the computer first For the best performance connect the FireWire cable directly to your computer You can use any 6 pin FireWire port See the FireWire Guidelines for important information The drive can be connected or disc
41. s may be trademarks or designations of their respective owners Version 1 0 7 05 21 02 http www iomega com support manuals hdde40u home htm13 2 1 2005 12 36 28 PM Iomega is Data Storage REV Drives CDRW amp DVD Burners Zip Drives Network Attached Storage Servers and Mini Drives Home products i support amp downloads global sites With lomega you never have to choose what to save just where to save it _ Save SAVE EVERYTHING Learn More gt Archive Files With Unlimited Storage REV gone maid CDs e gt Access Storage Anywhere iISTORAGE gt Store amp Protect Files Np gt Save amp Store Small Files FLOPPY gt Create amp Store Videos DVD gt Take Files Anywhere MINI MICRO MIN gt ENTER TO WIN p Take Our Quick Survey Factory Outlet Specials Free Newsletters Please take a Fully tested amp N Get exclusive N moment to reconditioned updates on A FREE MINI X answer a few CD RW Drives lomega products and HARD DRIVE questions Take starting at technology it now 34 95 ENTER SWEEPSTAKES p Not sure what you need Wondering what product is best for you Let us recommend the perfect solution CLICK HERE TO f Site Map Product Registration f Newsletter Unsubscribe f Legal and Privacy f Best View Jobs FIND OUT HOW http www iomega com na landing jsp3 21 2005 12 36 34 PM Iomega HDD External Hard Drive User s Manual Syste
42. t e Customer Support Numbers e Product Return e Product Information lomega s specific customer support policies including fees for services and procedures change as technology and market conditions dictate To obtain information about lomega s current policies please visit our website at www iomega com support lomega Web Support Site Japan www iomega com jp support The lomega Japan web support site offers advanced problem solving support available 24 hours a day Here s just some of what s offered e Online Help Pages You can find help pages with answers to frequently asked questions FAQs e Download the Latest lomega Software The software that shipped with your lomega product may be updated over time Choose Software Download from the lomega web support site to check for the most up to date lomega software or go directly to www iomega com jp software download top of page E mail Customer Support Send an e mail to our Customer Support team via the web Just go to our support site at www iomega com jp support contact select your product and click e mail top of page Calling lomega Customer Support lomega also offers live customer support for all your technical troubleshooting needs Before calling lomega Customer Support please have the following information at hand Also please turn on your computer and call from a phone near your computer 1 Previous customer number if ap
43. te www iomega com frequently for updated software and the latest information on FireWire top home lomega Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_firewire html 2 of 2 3 21 2005 12 20 36 PM Iomega HDD External Hard Drive User s Manual Using the lomega HDD External Hard Drive Read this section for important information on these functions Formatting the lomega HDD External Hard Drive Using the lomega FAT32 Formatter software Disconnecting the lomega HDD External Hard Drive Partitioning the lomega HDD External Hard Drive Formatting the lomega HDD External Hard Drive FAT 32 format The lomega HDD External Hard Drive is PC formatted with FAT 32 to give the drive greater exchangeability between different operating systems NTFS format NTFS is the native file system used by Windows NT 2000 and XP If the lomega drive is formatted in NTFS it will not be recognized in Windows 98 Me or Mac OS Reformatting the Drive on a PC To reformat right click on the drive icon and select Format NOTE Reformatting your lomega HDD External Hard Drive with a file system other than FAT 32 may make it unreadable on other computer operating systems Mac Users You can read files on a Mac from a FAT 32 formatted drive however e The drive may mount slower e Files may copy slower e You can improve performance by reformatting on your Mac ho
44. ter and call from a phone near your computer Previous customer number if applicable Serial number of your drive Make and model of drive Make and model of computer Operating system used for example Windows 98 Mac OS 8 6 List of any other hardware installed on the computer for example printers CD ROM lomega software version Exact description of the problem and any error messages received 09 ed et Oa ara lomega has a highly trained customer support staff that is ready to take your call toll free at 1 412 690 2100 Monday through Friday from 7 a m to 8 p m Mountain Time Customer support hours are subject to change without notice Please visit our web support site for current Customer Support Center hours of operation 1 412 690 2100 is available in the U S and Canada only top of page Product Return or Repair For information on returning your lomega product for warranty service or repair after the warranty period please visit our web support site at www iomega com support or call lomega Customer Support at 1 412 690 2100 Because many returns are found to be due to a technical problem rather than a defective product it is necessary to check with lomega Customer Support before returning your drive Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization 1 412 690 2100 is available in the U S and Canada only top of page
45. two lomega HDD External Hard Drives with USB connections to a single computer top home P 2 lomesga Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_usb html 2 of 2 3 21 2005 12 36 35 PM System Requirements and FireWire Guidelines System Requirements FireWire Guidelines System Requirements Your system must meet the minimum requirements below to support the lomega HDD External FireWire Hard Drive PC Users e Pentium processor with an IEEE 1394 FireWire controller adapter card installed e Microsoft Windows 98 SE 2000 Professional Me XP Home or XP Professional e 4X CD ROM drive for supporting software e 20 MB hard drive space for supporting software Mac OS Users e Apple Macintosh G4 or G3 blue and white G3 only or iMac computer with a built in IEEE 1394 FireWire connection e Mac OS 9 1 or above including Mac OS X or with FireWire 2 7 e CD ROM drive for supporting software e 20 MB hard drive space for supporting software top of page FireWire Guidelines Follow these guidelines to ensure optimal and reliable performance of your lomega HDD External Hard Drive You can e You can connect or disconnect the FireWire adapter cable to the drive while the computer is on NOTE PC users must stop the lomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select th
46. ware Mac OS Users USB 1 1 connection Apple Macintosh G4 or G3 blue and white G3 only or iMac computer with built in USB controller Mac OS 8 6 or above with Mac OS USB v1 3 3 or above including OS X 4X CD ROM drive for supporting software 20 MB hard drive space for supporting software top of page USB Guidelines Follow these guidelines to ensure optimal and reliable performance of your lomega HDD External drive and other USB devices You can e You can connect or disconnect the drive while the computer is on http www iomega com support manuals hdde40u guide_usb html 1 of 2 3 21 2005 12 20 35 PM Iomega HDD External Hard Drive User s Manual NOTE PC users must stop the lomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select the drive icon and use the Put Away command or drag the icon onto the trash icon e You can optimize the lomega HDD External Hard Drive s performance by disconnecting other USB devices when using the drive The performance of all USB devices decreases as additional USB devices are connected e You can ensure maximum performance by connecting your lomega HDD External Hard Drive directly to your computer instead of to a hub e You can avoid some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device to allow the system to re enumerate the USB bus Do not connect disconnect or use any other
47. wever you will be unable to read the drive on a PC computer without special software Reformatting the Drive on a Mac The default format for Mac is HFS e OS 9 1 Click Special on the task bar and select Erase Disk e OS X Select the Disk Utility application select Applications then Utilities then Disk Utility Select the Erase tab Make sure the volume selected is correct Windows 2000 NT and XP Users lomega FAT32 Formatter software If the lomega HDD External Hard Drive has been formatted with an NTFS file system it may be unreadable on Windows 95 98 ME or Mac OS To reformat the lomega HDD External Hard Drive to FAT 32 use the lomega FAT32 Formatter software located on the installation CD Make sure you review the readme file before using the software For the most recent information on NTFS FAT 32 and formatting the lomega HDD External Hard Drive go to www iomega com support http www iomega com support manuals hdde40u use_drive html 1 of 2 3 21 2005 12 20 37 PM Iomega HDD External Hard Drive User s Manual top of page Disconnecting the lomega HDD External Hard Drive Mac Users 1 Ensure all files or programs on the lomega HDD External Hard Drive are closed 2 Drag the lomega Drive icon on to the Trash icon 3 You can then safely disconnect the drive Windows Users Use the Device Stop Utility before disconnecting the power cable or the USB or FireWire adapter cable 1 Ensure all files or pr
48. you will see the Version conflict dialog box that says File being copied is older than the file on your system Do you want to keep the current file Always click Yes for all messages More than one dialog box will appear These messages will only appear the first time you connect the lomega HDD External Hard Drive Proceed to the next step 5 The lomega HDD External Hard Drive icon should appear in My Computer Mac Users The icon should appear on the desktop Windows 98 SE users If the drive icon does not appear restart your computer 6 On the installation CD click on each of the software icons to install the software Read the FireWire Guidelines in this manual for important information on FireWire compatibility If you encounter problems installing or using your lomega HDD External Hard Drive refer to the Troubleshooting section top home lomesga Copyright 2002 lomega Corporation All rights reserved http www iomega com support manuals hdde40u inst_drive_fw html 3 of 3 3 21 2005 12 20 42 PM Iomega HDD External Hard Drive User s Manual Troubleshooting the lomega HDD External Hard Drive for USB If you encounter a problem while connecting or using the lomega HDD External Hard Drive check the topics listed below for possible solutions For additional help options see How to Get Help NOTE We recommend checking the lomega web site www iomega com frequently for updated software
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