Home

User Guide - Ubee Interactive

1. Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Subscriber Web User Interface Bridge Mode bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 ar Understanding Operation Modes and the Web User Interface Ube interactive as Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 4 Understanding the Cable Modem Menu The Modem menu provides access to information about the modem such as downstream and upstream connections and event logs i s To access the Modem menu 4 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Modem link from the top menu The Cable Modem menu is displayed 441 Using the Cable Modem Information Option The Cable Modem Information screen is a read only screen that displays the device s basic software and hardware configuration gJ Ms To view modem information 4 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Information link from the left side of the screen Field explanations are listed Ubee DDW262 G Wireless Cat Modem and Router Subscriber User Guide September 2011 a 4 2 following the screen example cance mone Cable Modem Information Label Description Cable Modem Information Cable Modem Displays the c
2. TACAS and RADIUS Authentication Actual speeds vary based on factors including network configuration service tier and network conditions t De e Management WMM Power Save Technology UAPSD for Efficient Power Management of Wireless Devices Supports Local or Remote Management via Telnet HTTP SNMP VSIF and SSH Physical and Environmental Dimensions 7 75 196 85mm x 5 5 139 7mm x 1 25 31 75mm Power Consumption Maximum 8W ENERGY STAR Compliant Power Supply 12V 1 0A Input Power 200 240VAC 50 60 Hz Operating Temperature 0 C 40 C 32 F to 104 F Humidity 5 95 non condensing Ubee DDW262 G Wireless Cat Modem and Router Subscriber User Guide September 2011 5 Understanding Deaut Values and Device Logins Utes interactive 1 6 1 6 1 1 6 2 Understanding Default Values and Device Logins This device is pre configured with the following parameters Local Port Address 192 168 0 1 Web Interface Address http 192 168 0 1 Operation Mode Bridge Mode Subnet Mask 255 255 255 0 Using Default Usernames and Passwords The following usernames and passwords are available at Claro Chile Subscriber Subscribers access the Web interface by opening a Web browser and going to the Web interface address http 192 168 0 1 The default user name and password is User name user Password user Understanding Wireless Defaults When initially connecting a w
3. Verify TCP IP is the default protocol for your network interface card NIC Power cycle the DDW262 G by removing the power adapter from the electrical outlet and plugging it back in Wait until the cable modem re establishes communications with the cable service provider General Connectivity Issues _ if your PC is connected to a hub or gateway connect the PC directly into an Ethernet port on the cable modem 4 Ifyou are using a cable splitter remove the splitter and connect the cable modem directly to the cable wall outlet Wait several minutes for the cable modem to re establish communications with the cable service provider The Ethernet cable may be damaged Try another cable If none of these suggestions work contact your cable service provider for further assistance Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 3 1 Accessing the Web User Interface The Web user interface allows you to view modem settings and monitor the DDW262 G Wireless Cable Modem and Router Users are able to access different options based on their login user or administrator Accessing the Web Interface as a User Use the following procedure to access the Web interface as a basic user J s bee DDW282 G Wireless Cat To log in to the Web interface user account 4 Verify a PC is connected to the device as explained in Connecting Devices to Your Network on page 12 2 From your PC laun
4. default gateway username password and the PPTP server s hostname or IP address and the MTU size L2TP dhep For layer 2 tunneling protocol dhep you must enter a usemame password the L2TP server s host name or IP address and the MTU size LOTP static For layer 2 tunneling protocol static you must enter the static IP address IP mask default gateway username password the L2TP server s host name or IP address and the MTU size Host Name Dafines the host name for the router This may be required by Some service providers Domain Name Defines the domain for the router This may be required by Some service providers MTU Size Dafines the Maximum Transmission Unit siza which defines the largest size of the packet or frame that the device can transfer 256 1500 Apply Saves all changes made in the screen 5 3 Using the Gateway DHCP Option The DHCP option allows you to configure DHCP server specific behavior on the device Steps To configure DHCP settings 4 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click DHCP from the left side of the screen The DHCP fields are explained following bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2017 p sing the Gateway DHCP Option this screen example es cr Label Description DHCP Server Enables Yes or disables No the DHGP server
5. em sed ao crke ass oo ners heb maa oo maar nao gt ass oo eee ess oo Label DESCRIPTION Index Provides an index number to each diant thal connects to your network Each entry reflects a direct correlation from the MAC address to the static IP address WAC Address Displays the MAC address of the client to which you want fo assign the static IP address You can assign only one private IP address per MAC address 1P Address Defines a specific IP address to assign to the specific lienthost The IP address is reserved and not assigned to any other devices that may be connected and setup to use DHCP Enabled Activates this rule Clear Daletes the rule Apply Saves all screen changes Using the DDNS Option The dynamic domain name system DDNS allows a changing IP address to be assigned to a constant pre defined host name This allows the host to be contacted by other hosts on the Internet even if its IP address changes The DDNS service for the DDW262 G is provided through a third party and can be purchased from Dynamic Network Services Inc at www dynDNS com or No IP at www no ip com Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Steps To use the DDNS option 1 Access the Web interface Using the Advanced Gateway Setup Options Option 2 Click the Gateway link from the top of the screen 3 Click DDNS from the left side of the screen Th
6. Enables or disables 802 1x to authenticate wireless cients Network Key 1 4 Lets you pro define up to 4 keys for 64 bit or 128 bit 64 bit keys require 10 hexadecimal digits 128 bit key require 26 hexadecimal digits Current Network Key Selects one of the four pre defined Kays as the current network key Passphrase Sets the WEP encryption Key by entering a word or group of printable characters in the Passphrase box and clicking Generate WEP keys These characters are case sensitive Generate WEP Keys Forces the device to generate 4 WEP keys automatically Apply Saves the wireless configurations when clicked Automatic Security Configuration Sets up WPS WEFI Protected Setup for devices connecting to the wireless network Device Name Defines a name for this wireless cable modem for WPS PIN Defines the Personal Identification Number for this wireless cable modem Configure Applies the WPS Device NamelPIN Setup WPS Add ClientPush Button PIN Selects which method to have connecting wireless cients connect to the wireless network Push Button or PIN If PIN is Selected enter the PIN clients need to enter to access the DDW262 G For push button a client pushes a button either on the device or in software on the device and then on the Wireless cable modem to establish secure communications Apply Saves WPS configurations when clicked 3 Using the Wirele
7. Modem and Router Subscriber User Guide September 2011 1 2 1 1 3 bee DDW282 G Wireiess Cable Madem and Router Subscriber User Guide September 2011 2 This device must accept any interference received including interference that may cause undesired operation 3 There are two statements for this product FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this device IEEE 802 11b or 802 11g or 802 11n operation of this device in the U S A is firmware limited to channels 1 through 11 Safety Notices 4 Grounding Install the device to include grounding the coaxial cable to the earth at the building entrance per ANSI NFPA 70 and the National Electrical Code NEC in particular Section 820 93 Grounding of the Outer Conductive Shield of a Coaxial Cable 2 Disconnecting If the device becomes damaged or encounters some other abnormality disconnect the power plug from the wall outlet immediately 3 Installing Install the device in a location not to exceed the maximum temperature of 40 degrees Celsius 104 degrees Fahrenheit 4 Mounting When this device is placed upright with the aid of the stand fix the stand at a 90 degree angle to the device Otherwise the device may tip over Eco Environmental Statements The following eco environmental statements apply to the DDW262 6 Packaging Collection an
8. and the progress Ranged Upstream Channel Displays an Upstream channel that the cable modem is trying to lock to and the progress CM Provisioning State Indicates the state of the device Operational or otherwise for example Disabled 4 3 Using the Cable Modem Downstream Option The Downstream screen displays detailed information on the device s connection to downstream channels from the service provider g m To view downstream information 4 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Downstream link from the left side of the screen Field explanations are bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 z Using the Cable Modem Upstream Option listed following the screen example Cable Modem Downstream Label Description Frequency Displays the downstream channel frequency on which the cable modem is scanning Tock Status Displays If the cable modem succeeded in lacking to a downstream channel Channel 10 Displays the downstream channel ID Modulation Displays the modulation method that s required for the downstream channel to lock on to by the cable modem This method is determined by the service provider Symbol Rate Msym sec Displays the symbol rate The current cable modem downstream symbol rates are QAM64 is 5056941 sym sec QAM256 is 5360537 symis
9. bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 s Deploying and Troubleshooting the Wireless Network Utes interactive In some cases you may want to segment your wireless traffic where a group of devices operates on one channel and another group operates on another channel Do this by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environment where several exist you can change the wireless channel on your device to one that is not heavily used To change the wireless broadcast channel refer to Using the Wireless Radio Option on page 47 The following diagram Source Wikipedia org and IEEE article IEEE 802 11n 2009 displays channels available in the Americas Each available channel is 22Mhz wide Since channels overlap it is best to choose channels with the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlapping channels are one possible source for wireless network performance issues RRS am s Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 7 Understanding the Parental Control Menu This chapter provides instructions for controlling the Internet access of users on the DDW262 G network Parental Controls provides the following features O User password access Q Block specific Web sites and Web
10. link from the top menu 3 Click the Event Log link from the left side of the screen Field explanations are listed Ubas DOW262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 following screen example Using the Cable Modem Event Lop Option Cable Modem Event Log l Label Deseri Firat Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log severly Description Displays a detailed DESCRIPTIONof the event log Refresh Refreshes the event log record bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Using the Cable Modem Event Log Option Uvea interactive 26 Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 5 Understanding the Gateway Menu Gateway functions provide the majority of configuration for the device including WAN IP addresses LAN IP addresses and DHCP Advanced settings like DMZ MAC filtering and port forwarding are also provided Note Gateway options are not available when in Bridge mode gJ e To access the gateway menu 1 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Gateway link from the top of the screen 5 1 Using the Gateway Information Option You can view Internet and local settings for your device bee DDW282 G W
11. on the device If No is selected all the static DHCP rules in this screen are ignored Private Starting Address Defines the starting address for the pool of private IP addresses that may be used by connecting clients Private addresses are translated to public IPs in order to be used on the network Number of CPEs Defines the maximum number of Customer Premises Equipment CPE that can connect to the network via the cable modem using private IP addresses This number determines the end of the private IP address range started above Public Starting Address Defines the starting public IP address Public addresses can be recognized on the network Number of CPEs Defines the maximum number of Customer Premises equipment CPE that can connect to the network via the cable modem This number determines the end of the public IP address range started above Lease Time Defines the lime In minutes between 1 and 71582788 for the DHCP lease time duration A DHCP user s PC gets an IP address with a lease time When the lease time expires the PC must connect to the DHCP server and be reissued another unused IP address 2 Ube DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Gateway DHCP Static Lease Option Label Description Apply Glick Apply to save all changes DHCP Clients Lists all DHCP clients currently connected to th
12. screen To access the Web interface refer to Accessing the Web User Interface on page 15 Verifying Device Package Components The package for the DDW262 G contains the following items item Description 1 RIMS Cable Ethernet B Length 6 0 8 RoHS amp UL compliant Sample image actual appearance subject to change T Power Supply Input Power 200 240VAC 50 60 Hz Output Power 12V 1 0A Sample image actual appearance subject to change Modem and Router Subscriber User Guide September 2011 7 Understanding the DOW282 6 Back Pane Utes interactive 1 8 Understanding the DDW262 G Back Panel All ports to connect the device are located on the back panel The following image and table describe the device s back panel connections O q cable Back Panel Label Description power Connects to the power adapter WARNING Use only the power adapter shipped with this device Failure to do so may cause damage to the device reset Resets the device Insert a pointed object into the opening Press for less than10 seconds to power cycle the device Press for more than 10 seconds to reset the device to the factory defaults ethernet 1 4 Connects an Ethernet device such as a computer gaming console or a routerIhub to the Internet using a standard RJ45 Ethernet cable See the Understanding the Customer Premises Network on page 3 for more informatio
13. sites based on keywords Q Times users are allowed to access the Internet Steps To access the parental control menu 4 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Parental Control link from the top of the screen 7 1 Using the Parental Control User Setup Option The User Setup option allows you to configure which user accounts can or cannot connect to your wireless or wired network and the parameters of the connection gJ To configure user accounts 4 Access the Web interface 2 Click the Parental Control link from the top of the screen 3 Click User Setup from the left side of the screen The User Setup fields are explained following this screen example bee DDW282 G Wireless Cat Modem and Router Subscriber User Guide September 2011 s Using the Parental Control User Setup Option Note To enable Parental Control refer to Using the Parental Control Basic Option on page 61 Parental contri Parental Control User Setup Pe a m6 em Label Description User Configuration Add User Defines user accounts Remove User To select an existing user choose the user from the User Enable Settings pop up menu To add a new user add the user name and click Add To activate the user check Enable To remove a user select the user from the pop up menu and click Remove User Pas
14. 99qQn Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide for Claro Chile Notices and Copyrights Copyright 2011 Ubce All Rights Reserved This document contains proprietary information of Ubee and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other Countries It may not be reproduced distributed or altered in any fashion by any entity ether intemal or external to Ubec except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material Contents 1 Introduction 1 1 1 Understanding Safety and Regulatory Information 1 12 Safety 4 1 3 Understanding the Customer Premises Network 3 14 Contacting Support 4 1 5 Understanding Specifications Standards and Firmware 4 6 7 8 9 1 6 Understanding Default Values and Device Logins 1 7 Verifying Device Package Components 1 8 Understanding the DDW262 G Back Panel 4 9 Understanding the DDW262 G Front Panel and LED Behavior 2 Installing and Connecting the DDW262 G 2 1 Installing the DDW262 G 22 Connecting Devices to Your Network 23 Troubleshooting the Installation 3 Accessing the Web User Interface 3 1 Accessing the Web Interface as a User 15 3 2 Understanding Operation Modes and the Web User Interface 16 4 Understanding the Cab
15. Guide September 2011 es Tools Diagnostic Label Description Ping Ping Target Defines the IP address to which you want fo send a ping Ping Size Defines the packet size to send for the ping operation No of Pings Defines the number of ping commands to send to the ping target Ping Interval Defines the interval between ping operations in mliseconds Start Test Abort Test Clear Defines what you want to do Results Ta start the test click Start Test To cancel the test click Abort Test To clear the displayed results click Clear Results Results Displays the results of the ping test Refresh Updates the results in the Results window You must click the Refresh button to get the latest results Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 8 2 8 3 on List Option Using the Tools Client List Option The Client t option displays computers connected to the DDW262 G Steps To view a list of computers connected to this device 1 Access the Web interface 2 Click the Tools link from the top of the screen 3 Click Client List from the left side of the screen The Client List fields are explained following this screen example roots Tools cient tist ae este IPAddress meade mertace yaeveverizes 13Sa aat cra eata amia 65 28 RIL me Gaihatanenas se Label Description Hostname Displ
16. S Typically located in the cable company s headend the CMTS is equipment that provides high speed data services to subscribers such as cable Internet and VoIP Channel Bonding A computer networking configuration where two or more network interfaces are combined on a host computer for redundancy or increased throughput Data is transmitted over these channels as if they are one channel Customer Premises Equipment CPE Equipment such as telephones routers and modems located at a subscribers location to enable customers access to communication services Default Gateway The routing device used to forward all traffic that is not addressed to a computer on the local subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to the Internet Domain A subnetwork comprised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a registered entity name plus one of a number of predefined top level suffixes such as com edu org Domain Name System DNS An Intemet service that locates and translates domain names into IP addresses Because domain names are alphabetic they are easier to remember However the Intemet is based on IP addresses Every time y
17. Through Forces the router to redirect the IPSec request fo the local attempt host whan enabled If Interet users initialize an IPSec VPN request to a host located behind the router NAT fails this PPTP PassThrough Forces the router to redirect the PPTP request fo the local attempt hast when enabled If Internet users initialize a PPTP VPN request to a host located behind the router NAT falls this Multicast Enable Activates multicast when enabled Multicast optimizes the streaming applications bandwidth utlization compared with unicast especially video UPnP Enable Activates Universal Plug and Play UPaP when enabled A longer in use UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no DNS Relay Activates Domain Service Relay when enabled Apply aves all screen changes Using the Advanced Gateway Setup Mac Filtering Op n The MAC Filtering option filters MAC addresses to block Internet traffic from specific network devices on the LAN Any host on this list will not be able to access the network Internet through the cable modem Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 g To filter MAC addresses 1 Access the Web interface Using the Advanced Gateway Setup 1P Fitting Opt
18. ady to send and receive data On Device has completed rangingiregistration process and is ready to send and receive data Blinks slowly Performing upstream ranging Blinks quickly Acquiring IP address and configuration flle Off Device receives disable configuration file message WLAN Green On At least one wireless cliant ls connected to the device Blinks Device is receiving modem traffic Off Device is not connected to any wireless clients WPS Green On WPS used OffWPS not used ETHERNET 1 2 3 4 Green or Orange Indicates connectivity between the Ethernet port on the device and the Ethemet port of the PC or MAC On Ethamet ports are connected between the device and computer Green 100Mbps Orange 10Mbps Blinks Sending or receiving data Note Syne and Ready LEDs blink during a firmware upgrade and remain solid when complete bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 s Understanding the DOW242 G Front Panel and LED i 10 Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 24 Installing and Connecting the DDW262 G Use these instructions to install and connect the DDW262 G Installing the DDW262 G You install the device by connecting it to a power supply your computer and Internet service Subscribers must contact the Internet service provider ISP to enable Intern
19. ant power supply Downstream Frequency Range 88MHz 860 MHz Modulation 64 256 QAM Channel Bandwidth 6 MHz Maximum Data Rate 30 Mbps 64QAM 42 8 Mbps 256QAM RF Input Output Power 15 to 15 dBmV Input Impedance 75 0 Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Une interactive Understanding Spcifeatons Standards and Firmware _ Symbol Rate 5 057 5 361 M symbols sec Upstream Frequency Range 5 MHz 42 MHz Modulation A TDMA QPSK 8 16 32 64QAM S CMDA QPSK 8 16 32 64 128QAM TDMA QPSK 16QAM Maximum Data Rate 0 32 10 24 Mbps QPSK 4QAM 0 64 20 48 Mbps 16QAM 0 96 30 72 Mbps 64QAM RF Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53d8mV all modulations Output Impedance 75 Q Symbol Rate 160 320 640 1280 2560 5120 Ksps Security Wireless and Network VPN pass through and VPN end point IPSec L2TP PPTP NAT Firewall MAC IP Port Filtering Parental Control Stateful Packet Inspection SPI DoS Attack Protection WPS WPA WPA2 WPA PSK amp 64 128 bit WEP Encryption Maximum of 4 SSIDs 802 11b g n Compliant with Wireless Link Speeds up to 65 Mbps Wi Fi Single Band 2 4GHz DHCP Client Server amp Static IP Network Assignment RIPV1 v2 Ethernet 10 100 BaseT Full Duplex Auto Negotiate Functionality IPv4 and IPv6
20. ays the hostnames of the DHOP clients currently connected to the device IP Address Displays the IP Address of the DHCP chants currently connected to the device MAC Address Displays the MAG Address of the DHOP clients currently connected to the device Interfaco Displays the how clients are connected to the device For example Ethemet LAN Wireless Refresh Refreshas the dlient lst Useful when testing network connectivity between connecting cients and the DDW262 G Using the Tools Password Option The Password option allows you to change the passwords for user login This login is used to access this Web interface For information on the default logins see Steps To change user passwords 4 Access the Web interface 2 Click the Tools link from the top of the screen bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 or sing the Tole User Dette Option Use intaractive 8 4 3 Click Password from the left side of the screen The Password fields are explained following this screen example 10015 Toots Password ps wen E ante ot ree 1 T Label Description User Name Defines a new user name for the user account to access the web interface of the DDW262 G New Password Defines a new password for the user account to access the web interface of the DDW282 6 Confirm Password Confirms the password when re entered Using the Tools Use
21. b site for example http www wikipedia org Refer to Troubleshooting the Installation on page 14 if you are having trouble connecting to the Internet Modem and Router Subscriber User Guide September 2011 2 2 3 Note If you cannot see or connect to the SSID contact your service provider to enable wireless services Troubleshooting the Installation Use the following tips for troubleshooting the installation a None of the LEDs are on when power on the DDW262 G Verify the power outlet is energized and the power adaptor is connected to the power outlet Check the connection between the power adapter and the cable modem Power off the cable modem by removing the power cord from the back of the unit Wait for five seconds and power on the modem again If the problem still exists there may be a hardware problem The Ethernet LED on the cable modem is not lit Verify both ends of the Ethernet cable are properly connected Restart the computer to re establish a connection with the cable modem Check for a resource conflict Windows users only 4 Right click My Computer on your desktop and choose Properties 2 Click the Hardware tab and then choose Device Manager 3 Look for a yellow exclamation point or red X over the NIC in the Network Adapters field If you see either one you may have an IRQ conflict 4 Refer to the manufacturers documentation or you cable service provider for further assistance
22. ccess point the wider Interet Users can move within the local coverage area and stay connect to the network Xerox Network Services XNS A protocol suite developed by Xerox that provides general purpose network communications Internet routing and packet delivery bee DVW2228 F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011 1s 1 Ubee DVW2228 F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011
23. ch an Internet browser for example Internet Explorer 3 In the Intemet browser enter the following address and press lt Enter gt http 192 168 0 1 4 On the login page click Login y ubee Cable Modem Information 5 At the Authentication Required dialog enter the username and password for the user Modem and Router Subscriber User Guide September 2011 as 3 2 6 account The default is username password is user user Coe The Cable Modem main menu is displayed Understanding Operation Modes and the Web User Interface The DDW262 G Wireless Cable Modem and Router provides two operation modes Gateway mode Provides a wireless access point that allows sharing a single Internet connection Enables layer 3 protocols including DHCP for private IP address assignment NAT for network address and port translation IP routing firewall protection and parental control features Bridge mode Provides a wireless side for a specific access point Enables layer 2 protocols in which IP addresses are assigned to the subscriber from the cable company s DHCP servers This is the default mode for Claro Chile Different options are available in the Web user interface depending on the mode and the type of user logged in subscriber or administrator The following menus show the options available in each mode Subscriber Web User Interface in Gateway Mode
24. configuration aciccatenay Sony Advanced Gateway DMZ Host Exposed Host Label Description DMZ Addr Dafines the DMZ host IP address Entering 0 zero indicates there are no exposed hosts Apply Saves all screen changes when clicked bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 as Using the Advanced Gateway Setup DMZ Host Option see interactive Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 6 KA 6 1 Ubee DDW282 G Wireless Cat Understanding the Wireless Menu This chapter contains instructions for all wireless configuration settings Note The Wireless radio is enabled by default Important To troubleshoot wireless issues refer to Deploying and Troubleshooting the Wireless Network on page 55 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Wireless link from the top of the screen Using the Wireless Radio Option The Radio option allows you to configure key wireless operations including channel selection bandwidth control and the primary broadcast SSID Steps To configure wireless operations 4 Access the Web interface 2 Click the Wireless link from the top of the screen 3 Click Radio from the left side of the screen The Radio fields are ex
25. d Recovery Requirements Countries states localities or other jurisdictions may require that systems be established for the return and or collection of packaging waste from the consumer or other end user or from sewer and waste water Additionally reuse recovery and or recycling targets for the return and or collection of the packaging waste may be established For more information regarding collection and recovery of packaging and packaging waste within specific jurisdictions contact Ubee Interactive at www ubeeinteractive com Understanding the Customer Premises Network The following diagram illustrates the general connection network and uses of the DDW262 G Customer Premises Network Residential or Small Office Home Office Laptopa Oter Wiese Devices a BEE s p me Ube DDWN262 G Wireless Enabled Deuces PCa RF ICoax Gaming Consoles eic Subserber Ememet Network Extensions he anart fer ararte oer merles ger AUT 1 4 1 5 Contacting Support Subscribers must contact their service provider for direct support Device documentation support may be available at http www ubgeinteractive com Understanding Specifications Standards and Firmware Following are the features and specifications of the DDW262 G Interfaces and Standards Cable F Connector Female Ethemet 4 10 100Mbps RJ45 Ports Antenna 1 detachable DOCSIS 2 0 1 1 1 0 Compliant CE Certified ENERGY STAR compli
26. dresses Defines the MAG addresses Nota You may cut and paste MAC addresses from the connected clients list at the bottom af the screen Apply Saves changes when dicked bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 s Using the Wireless Bridging Option Utes interactive 6 4 Connected Clients Lists wireless clients currently connected listed by MAC address MAG Address Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values include all information shown on this screen The lower the number the mare current its data RSSI dBm Displays the received signal strength from the device to the wireless cable modem This value is commonly used to assist in troubleshooting wireless performance issues A signal strength of 30dBm to 67dBm is considered optimal Levels of 6748m and lower for example 70 80 atc have a downward impact on Wireless data throughput Refer to Deploying and Troubleshooting the Wireless Network on page 55 for more Information IP Address Displays the IP address assigned to this wireless cent Host Name Displays the host name of the wireless client Using the Wireless Bridging Option The Bridging option allows you to configure the DDW262 G to act as a wireless network bridge and establish wireless links wit
27. e DDNS fields are explained following this screen example Es ic cotensy setup Gateway DDNS Label DESCRIPTION DONS Service Enables or disabies the DONS service When enabled tis service is avaliable from wirw dynDNS org oF wavw no p com User Name Defines the user name forthe DONS account Password Defines the password forthe DDNS account Host Name Defines the host name forthe DDNS account TP Address Displays the IP address forthe DDNS account Status Displays ithe DONS service is enabled or disabled Apply Saves all screen changes when clicked Refresh 5 6 Using the Advanced Gateway Setup Opt Renews the screen withthe latest Information ns Option The Options selection allows you to define what networking protocols are enabled or disabled on the device g m To enable or disable network protocols 1 Access the Web interface bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 3 Using the Advanced Gateway Setup Mac Fitering Option 5 7 2 Click the Gateway link from the top of the screen 3 Click Of following this screen example ions from the left side of the screen The Options fields are explained ic atewsy Setup Advanced Gateway Options Label Description WAN Blocking Biocks connection requests initialized from Internet users when enabled Ipsec Pass
28. e Defines the Target Range port or a range of ports that a server on the WAN uses when it responds to service requests The router forwards the traffic with this port or range of ports to the client computer on the LAN that requested the service Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Protocol Defines the protocol type for this rule UDP TOP or Bath Enable Activates this rule when checked Apply Saves all screen changes when clicked Using the Advanced Gateway Setup DMZ Host Option The DMZ demilitarized zone Host option allows you configure a network device as a host visible to the Internet The DMZ host receives the WAN traffic that NAT is unable to translate This can be used when applications do not work with port triggers Note Because DMZ host IP addresses are exposed to the Internet itis strongly advised a protection mechanism is used to avoid external attacks Understanding DMZ Host Best Practices The following instructions are best practices when adding a device into a DMZ 4 Connect a PC to an Ethernet port on the DDW262 G Wireless Cable Modem and Router Make sure both devices are powered on and functioning 2 Connect a Home Gateway or other device you wish to be in the DMZ to an Ethernet port on the DDW262 G Wireless Cable Modem and Router 3 Log in to t
29. e Modem and Router Subscriber User Guide September 2011 Using the Advanced Gateway Setup Forwarding Option The following example shows how to setup a single Xbox running Modern Warfare 2 Since multiple ports are used for the Xbox and the Modern Warfare 2 game a separate forwarding rule is set up for each port Multiple ports and forwarding rules may not be required for other applications Note the following The Xbox IP address is entered in the Local IP field Notice how the same IP is entered in 4 rows one row for each port used by the Xbox The ports used by the Xbox are defined in the Internal Port field The same ports used by the Xbox are also defined in the External Port Start and End fields You may want to setup applications services to listen on one internal port External Internet users who want to access that application address it using an external port such as an Audio server Using the screen example below Internal Ports are the ports that local servers listen to External Ports are the ports that the cable modem listens to from the WAN Port Forwarding rules are created per port Therefore a rule set up for port 53 only works for port 53 A port can be used only by one program at a time Q For detailed information on port forwarding including how to set it up for specific applications using specific network devices for example cable modems refer to http portforward com or consult your host device or application u
30. e cable modem either via Ethernet link or via wireless connection Each client is also listed with the following information MAC Address IP Address Subnet Mask Duration displays the accumulated time since the client acquired the IP address Expires is the time until the IP lease time ends and must be recycled If the IP address is reserved to a certain host it shows STATIC IP ADDRESS Select reserves the current private IP address to be assigned to this host statically when the radio button is selected Force Available Aalivates a selected rule in the DHCP Clients List and assigns the displayed private IP address statically to the connected network client The Select button must be selected 5 4 Using the Gateway DHCP Static Lease Option The Static Lease option allows you to assign static IP addresses to clients on your network using the IP addresses acquired through the DHCP server on the cable modem The IP address must be part of the active DHCP IP pool configured on this device Steps To assign static IP addresses 1 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click Static Lease from the left side of the screen The Static Lease fields are bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 2 Using the DONS Option Utes interactive 5 5 u explained following this screen example
31. ee Interleave Depth Displays the current cable modem downstream Interleave depth 4 B 16 32164 12B other Power Level dBmV Displays the recelver power level after ranging process AMER dB Displays the Recolver Modulation Error Ratio The RxMER is used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of codewords which are correctable Displays the quantity of codewords which are not correctable Refresh 44 Recaptures and displays screen values Using the Cable Modem Upstream Option The Upstream screen displays detailed information on the device s connection to upstream channels to the service provider Ubee DOW262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 Ube interactive Using the Cable Modem Upstream Option Steps To view upstream information 4 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Upstream link from the left side of the screen Field explanations are listed following the screen example Upstream Label Description Channel Type Displays the channel type Channel 10 Displays the current cable modem upstream channel ID Frequency HZ Displays the current cable modem upstream frequency in hertz Tock Status Displays the upstream lock sta
32. em and wireless clients reach the distance threshold between each other network performance degrades g sr To estimate less tances 4 Connect a wireless client to the wireless cable modem Refer to Connecting Devices to Your Network on page 12 2 Place the wireless client at around one meter three feet away from the wireless cable modem 3 Obtain the RSSI value for the connected client Refer to Using the Wireless Access Control Option on page 52 This value is used in the formula further below 4 Use the following table to determine what materials the wireless signal must travel through in order to reach the desired wireless coverage distance Attenuation Considerations at 2 4GHz Material Attenuation ConnectoriCable 3508 Free Space 2408 foot Interior Drywall 34B to 40B Cubicle Wall ETEN Wood Door Hollow Solid 348 to 44B Brick Concrete Wall Note 1 6dB to 18db Glass Window not tinted 248 fo 345 Double Pane Coated Glass 1346 Bullet Proof Glass T045 Stee I Fire Exit Door 1345 to 1948 Human Body Eg Trees Note 2 54B 7 foot Note 4 Different types of Note 2 The attenuation caused concrete materials are usedin by trees varies significantly different parts of the world and depending upon the shape and the thickness and coating differ thickness of the foliage depending on whether it is used in Moors interior walls or exte
33. ering Option The Port Triggering option lets you assign dynamic triggers to specific devices on the LAN When outgoing data is detected on an IP port set in the trigger range the ports set in the target range are opened to accept incoming data If no outgoing data is detected within ten minutes the ports close Therefore port triggering does not keep the ports open all the time like in port forwarding This method is safer in that specific ports are opened only for special applications such as interactive gaming and video conferencing Understanding Port Triggering Some services use a dedicated range of ports on the client side and a dedicated range of ports on the server side Port forwarding sets a forwarding rule to send a service to the IP address of a LAN side host and sends a service to a single LAN IP address With port triggering you can define two kinds of ports a trigger port and a target port A trigger port is the service request with a specific destination port number sent from a LAN side host A target port is the port this specific application requires a LAN host to listen to Therefore the server returns responses to these ports For example 1 John requests a file from the Real Audio server port 7070 Port 7070 is a trigger port and causes the device to record John s computer IP address The DDW262 G associates John s computer IP address with the target port range of 6970 7170 2 The Real Audio ser
34. ess Enabled Activates the rule when checked Apply Saves all screen changes 5 9 Using the Advanced Gateway Setup Port Filtering Option The Port Filtering option allows you to configure port filters to block specific Internet services on specific ports to all devices on the LAN g e To configure port filters 1 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click Port Filtering from the left side of the screen The Port Filtering fields are Ubas DOW262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 5 10 bee ODW262 Uning the Advanced Gateway Setup Forwarding Option explained following this screen example enay Soup Advanced Gateway Port Filter Label Description Start Port Defines the staring port End Port Defines the ending port Protocol Defines the protocol type UDP TOP or Both for UDP and TCP Enabled Activates tho rule and iter out al alic on the specified poris When enabled Apply Saves all seroan changes Using the Advanced Gateway Setup Forwarding Option Port forwarding settings can be used to resolve issues when data is sent from a local host to the Internet but the return path of expected data is not received by your local host Or you have an application or service running on your local network the local host that cannot be accessed from the Internet directly for example a request
35. et access and wireless networking Typically the service provider configures and connects the device however installation steps are provided here for your review If you wish to confirm the setup or add devices to your network refer to Connecting Devices to Your Network on page 12 gJ srs bee DDW282 G Wireless Cat To install the DDW262 G 1 Verify service has been activated on the provisioning system before installing at the customer premises Contact your Network Operations Center NOC or headend for instructions if service activation is not completed 2 Remove the contents from the device packaging Place the DDW262 G in an optimal location for connection to other devices such as PCs or gaming consoles Keep the wireless cable modem and wireless clients in open areas or far away from transformers heavy duty motors microwave ovens refrigerators fluorescent lights and other manufacturing equipment These items can impact wireless signais _ A wireless signal may become weaker after it has passed through metal concrete brick walls or floors Place the device in a location that has an operating temperature of 0 C to 40 C 32 F to 104 F Refer to Understanding Safety and Regulatory Information on page 1 for more safety regulations 3 Power on your PC The PC must have an Ethernet network adapter Ethemet port and an Interet browser installed such as Netscape or Internet Explorer The following browsers are s
36. fic and provides a type of firewall by hiding internal IP addresses Network Basic Input Output System NetBIOS An application programming interface API that augments the DOS BIOS by adding special functions for LANs Almost all Windows based LANs for PCs are based on the NetBIOS Network Operations Center NOC A location that controls computer television or telecommunications networks Large organizations usually have more than one network operations center to manage multiple networks Packet A block of information sent over a network A packet typically contains a source and destination network address some protocol and length information a block of data and a checksum Ran A process in which a cable modem sends a range request at a power of 8 dBmV very low power Ifit does notrec i eve a range response from the CMTS the cable modem re transmits the range request at a 3 dB higher power level and continues the process until a range response is received Routing Information Protocol RIP A protocol in which routers periodically exchange information with one another to determine minimum distance paths between sources and destinations Router A device that forwards data between networks An IP router forwards data based on IP source and destination addresses bee DVW222B F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011 n n Subnet A portion of a network that shares a common addres
37. g rules 1 Access the web interface of the cable modem See Accessing the Web User Interface on page 15 2 Select Gateway from the top menu then Options from the left menu 3 Select the option to enable UPNP 4 Test your local host application for example Xbox to determine correct functionality If it is still not properly communicating continue with forwarding Using the Tools Client List Option on page 67 Use this option to obtain the MAC and IP address of the internal host for which you are setting up a forwarding rule You also need these for the following task D Using the Gateway DHCP Static Lease Option on page 33 Before setting up forwarding we recommend that you assign a Static IP lease to the client host to which you are setting up forwarding This way the IP does not change and disrupt your forwarding rules For example if you are hosting a Web server in your internal network and you wish to setup a forwarding rule for it you should assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule Setting Up Port Forwarding for an Xbox Example Use the following procedure to set up port forwarding for an Xbox See the following page for screen field definitions g Me To set up port forwarding for an Xbox 4 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click Forwarding from the left side of the screen Ubee DOW262 6 Wireless Cabl
38. h other wireless access points To establish a bridge you need to know the MAC address of the peer device which also must be in wireless bridging mode The DDW262 G can establish up to four wireless links with other wireless access points When wireless devices are in wireless bridging mode they form a wireless distribution system WDS allowing the computers in one LAN to connect to the computers in the other LAN Note Be careful to avoid bridge loops when you enable bridging devices Bridge loops cause broadcast traffic to circle the network endlessly This can degrade throughput and disrupt communications Note Firewall menu options are not available when the device is in Bridge mode 7 ses To configure the device as a bridge 4 Access the Web interface 2 Click the Wireless link from the top of the screen 3 Click Bridging from the left side of the screen The Bridging fields are explained following this screen example Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 6 5 Deploying and Troubleshooting the Wises Network Wireless Bridging Geo Seoul nacre emt Label Des Wireless Bridging Enables or disables bridging Remote Bridges Dafines the MAG addresses of other wireless access points that you want to establish a bridge to and from These access points must also have bridging enabled Apply Saves all changes Deploying and Tr
39. he DDW262 G Web GUI 4 Go to Tools gt gt Client List Your PC and other devices are listed Note the MAC address and IP address of the Home Gateway VolP Phone or other device to put in DMZ Refer to Using the Tools Client List Option on page 67 5 Go to Gateway gt gt Static Lease Enter the MAC address and IP address of a Home Gateway or other device you wish to be in the DMZ Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Advanced Gateway Setup DUZ Host Option 6 Click Apply For more information refer to Using the Gateway DHCP Static Lease Option on page 33 A static lease ensures that the device is assigned the same IP address so it is always avaitable on the network especially if devices are powered on off or disconnected and reconnected 7 Go to Gateway gt gt Advanced gt gt DMZ Host Enter the IP address you just configured in the Static Lease section 8 Test the device to ensure Internet access is available and the device is functional for example connect to the Internet from a PC connected to the Home Gateway or make calls from a VolP phone y 7 Steps To setup the DMZ host option 1 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click DMZ Host from the left side of the screen The DMZ Host fields are explained following this screen example Note The following example shows the DMZ Host set up for a dual Xbox
40. he network TCP requires the receiver of a packet to return an acknowledgment of receipt to the sender of the packet Transmission Control Protocol Internet Protocol TCP IP The basic communication language or set of protocols to communicate over a network developed specifically for the Internet TCP IP defines a suite or group of protocols ial File Transfer Protocol A file transfer protocol used to transfer automatically configuration or boot files Uniform Resource Identifier URI A string of characters used to identify a name or a resource on the Internet Upstream A term to describe the direction of data from the customer to the network service provider Uniform Resource Locator URL A URI that specifies where a known resource is available and how to retrieve it Ubee DVW2228 F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011 Wide Area Network WAN A long distance link or computer network that spans a relatively large geographical area that connects remotely located LANs Typically a WAN consists of two or more LANS The internet is a large WAN Wi Fi Protected Setup WPS A security protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wireless Local Area Network WLAN A method that links two or more devices to provide a connection through an a
41. ing Designed 80 APs avoid channels that contain radar systems Used for 802 11h only Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Use interactive Using the Wireless Primary Network Option In Network Radar Check Defines the number of seconds to check for radar when switching to a new channel after a network has been established Current specs specify 60 seconds Range 10 99 Cannot be disabled Designed so APs avoid channels that contain radar systems Used for 802 11h only TPG Mitigation dB Sets TPG Mitigation to 0 all 2 3 or 4 OBSS Coexistence Enables or disables overlapping BSS coexistence Apply Saves all screen changes when clicked Restore Wireless Defaults Restores the factory default settings for wireless configurations In some cases the wireless interface radio is tumed off by default determined by service provider 6 2 Using the Wireless Primary Network Option The Primary Network option allows you to configure a variety of wireless security settings for the primary wireless network The device also supports guest networks that can have different SSIDs and security settings Refer to on page 55 for more information on guest networks Important To troubleshoot wireless issues refer to Deploying and Troubleshooting the Wireless Network on page 55 gJ sees To configure wireless security options 4 Access the Web interface 2 Click the W
42. ion cription WPAZ Enables or disables WPAZ This advanced protocol is certified through Wi Fi Alliance s WPA2 program and implements the mandatory elements of 802 11 In particular It introduces a new AES based algorithm CCMP that is considered fully WPAZPSK Enables or disables WPA2 PSK If you do not have an extemal RADIUS server use WPA2 PSK that requires a single identical password entered into wireless gateway and Wireless client As long as the passwords match a client is granted access to the wireless LAN WPAIWPA2 Encryption Sets WPAWPAZ encryption to AES or TKIP AES WPA Pre Shared Key Displays checked or hides unchecked the WPA kay The encryption mechanisms for WPA and WPA PSK are the sama excopt that WPA PSK uses a simple common password instead of user specific credentials Refer to Understanding Default Values and Device Logins on page 6 for the default value of the shared key For MIB information about the pre shared key see dott 1WpaPreSharedKey on page 127 RADIUS Server Defines the IP address of RADIUS server if used RADIUS Port Defines the port number of the RADIUS server when WPA ar 802 1x network authentication is selected RADIUS Key Defines the RADIUS Key when WPA or 802 1 network authentication is selected Group Key Rotation Interval Allows the device to generate the best possible random group key and update all the key management capable stations
43. ion 2 Click the Gateway link from the top of the screen 3 Click MAC Filtering from the left side of the screen The MAC Filtering fields are explained following this screen example Taniccntenay seep Advanced Gateway MAC Filtering Labet Description Index Dafines an index number Tar the rule MAC Address Blocks the MAG address entered here Clear Deletes the Wiering rule View Additional Rules Displays the remaining ten rules by selecting tha pulldown menu if they exist Twenty rules are supported Apply Saves all Sorean changes 5 8 Using the Advanced Gateway Setup IP Filtering Option The IP Filtering option allows you to filter IP addresses to block Internet traffic to specific network devices on the LAN Any host on this list will not be accessible to Internet traffic bee DDW282 G Wireless Cat Modem and Router Subscriber User Guide September 2011 a Using the Advanced Gateway Setup Port Firing Option Utes interactive Steps To filter IP addresses 4 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click IP Filtering from the left side of the screen The IP Filtering fields are explained following this screen example anc catenay semp Advanced Gateway IP Fitering famak j Label Description Start Address Dafines the staring IP address End Address Defines the ending IP addr
44. ireiess Cable Madem and Router Subscriber User Guide September 2011 a Using the Gateway ntrmation Option Steps formation To view gateway 1 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click the Information link The Information fields are defined following this screen example aiceatenay Samp Gateway formation INTERNET seTmHOS Label Description Internet Settings Gateway MAC Address Displays the Media Access Control MAG address of the cable modem RF Interface Tnternet IP Address Displays the Internet IP address obtained from the service provider Subnet Mask Displays the subnet mask ofthe Internet IP address Default Gateway Displays the default gateway IP address DNS Displays the DNS server IP address DHCP Remaining Time Displays the remaining DHCP lease time before expiration Refresh Rafreshes the information Local Settings Gateway IP Address Displays the local IP address of the LAN interface Subnet Mask Displays the subnet mask value Ubas DDW262 G Wises Cable Modem and Router Subsenber User Guide September 2011 Label Using the Gateway Setup Option Des DHCP Server Displays the status of the DHCP server feature EnablediDisabied NAT Displays the status of the NAT feature Enabled Disabled Wireless S
45. ireless client to the wireless device for example a PC the following wireless default values are used Important The wireless radio is enabled by default System Set Identifier SSID The wireless device uses the SSID to advertise itself The SSID is equal to CLARO_ and the last 4 characters of the Cable RF MAC address Do not use the MTA MAC address Example If MAC Address is 906EBB42FF34 The SSID is CLARO_FF34 Refer to Finding the MAC Address of the Device on page 7 to find the MAC address of the device Encryption Key The device uses 128 bit WEP encryption by default The WEP key is a 26 digit HEX value This value is equal to the device MAC address plus 14 zero s all lower case without the colons Example 906ebb364eae00000000000000 MAC address 14 Zero s Ubee DOW262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Varitying Device Package Components 1 6 3 47 bee 00W262 6 Wireless Cat P trenton PED BH maiean Oro 52 2 oases Netvork Kev 1 Matvorie key a ROBAEDSEDEEDODOGON Broadcast Channel The default broadcast channel is 1 Finding the MAC Address of the Device Use one of the following options to find the MAC address of the device Option 1 Look on the bottom of the device for the Cable RF MAC Address D Option 2 Access the device Web interface and find the MAC address in the opening screen the Cable Modem Information
46. ireless link from the top of the screen 3 Click Primary Network from the left side of the screen The Primary Network fields are explained following this screen example bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 sing th Wieeass Primary Network Option a Label cription Primary Network Enables or disables the primary network Network Name Aliows you to dafine the unique SSID of the cable modem or accept the default Refer to Understanding Default Values and Device Logins on page 6 for more information on the SSID Closed Network Hides the selected SSID when enabled so that i is Lundiscoverable by wireless clients unless manually setup on the client If disabled the SSID is discoverable WPA Enables or disables the Wi Fi Protected Access WPA security protocol WPA is a subset of the IEEE 802 111 standard Key differences between WPA and WEP are user authentication and improved data encryption WPA PSK Enables or disables WPA Pre Shared Key WPA PSK I you do not have an extemal RADIUS server use WPA PSK that requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN E Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Label Using the Wireless Primary Network Opt
47. isplays the current WAN pubiic IP address that is obtained from the service provider WAN MAC Address Displays the WAN interface s hardware address Duration Displays the accumulated time since successfully acquiring a WAN public IP address Expires Displays the remaining time before the expiration of the WAN IP address if applicable DNS Servers Lists the DNS servers available on the network Release WAN Lease Releases the WAN public IP address Renew WAN Lease Renews the WAN IP address Refresh Ratreshes the status of this page w Ubee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive sing the Gateway DHCP Option Label Description WAN Connection Type Defines the WAN connection type For each type diferent data entry is required as explained below DHCP The WAN interface is set to be a DHCP client and the IP address is assigned by the service provider s DHCP server For more detailed configuration of the DHCP server on the device refer to Using the Gateway DHCP Option on page 31 Stalle IP For Static IP you must manually enter the IP address for the WAN interface PPTP dhcp For Point to Point Tunneling Protocol DHCP you must enter a usemame password the PPTP server s host name or IP address and the MTU size PPTP static For Point to Point Tunneling Protocol Static you must enter the static IP address IP mask
48. le Modem Menu 4 1 Using the Cable Modem Information Option 19 4 2 Using the Cable Modem Status Option 20 4 3 Using the Cable Modem Downstream Option 21 44 Using the Cable Modem Upstream Option 22 4 5 Using the Modem Operation Config Option 24 46 Using the Cable Modem Event Log Option 24 5 Understanding the Gateway Menu 5 1 Using the Gateway Information Option 27 5 2 Using the Gateway Setup Option 29 5 3 Using the Gateway DHCP Option 31 5 4 Using the Gateway DHCP Static Lease Option 33 5 5 Using the DDNS Option 34 5 6 Using the Advanced Gateway Setup Options Option 35 57 Using the Advanced Gateway Setup Mac Filtering Option 36 5 8 Using the Advanced Gateway Setup IP Filtering Option 37 5 9 Using the Advanced Gateway Setup Port Filtering Option 38 5 10 Using the Advanced Gateway Setup Forwarding Option 39 5 11 Using the Advanced Gateway Setup Port Triggering Option 42 5 12 Using the Advanced Gateway Setup DMZ Host Option 44 bee DDW262 G Wireless Cat Modem and Router Subscriber User Guide September 2011 Understanding the Wireless Menu 47 6 1 Using the Wireless Radio Option a7 6 2 Using the Wireless Primary Network Option 49 6 3 Using the Wireless Access Control Option 52 64 Using the Wireless Bridging Option 54 6 5 Deploying and Troubleshooting the Wireless Network 55 Understanding the Parental Control Menu 59 7 14 Using the Parental Control User Setup Option 59 7 2 Using the Parental Control Basic Option 61 7 3 U
49. n cabio Connects to the coaxial cable not included that comes from the cable wall outlet or cable spliter not included WPS Connects a PIN protected WiFi device to the cable modem when the Wi Fi Protected Setup method is used When the WPS button is pushed or triggered through the device s Web GUI an LED on the top front of the device flashes for four minutes until a PIN is entered from the wireless client such as a laptop computer that wants to connect After a WIFI client attaches successfully the LED remains on for five minutes and then turns off Refer to Understanding the Wireless Menu on page 47 for more information a Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 19 Understanding the DDW262 G Front Panel and LED Behavior The DDW262 G has several LEDs that provide the status of the device The following image and the table describe LED behavior LED COLOR DESCRIPTION POWER Groen On Device has successfully completed internal power on tests Blinks Device has failed the power on self test SYNC Groen Tndicales the connection status between the device and the cable network On Device has established a downstream channel connection with the MSO s cable modem termination equipment Blinks Device is registering with the network Ready Green Indicates the device has completed the ranging registration process and is re
50. nect power to this product Follow all instruction labels on the device itself Comply with the following safety guidelines for proper operation of the device WARNING The following information provides safety guidelines for anyone Modem and Router Subscriber User Guide September 2011 1 ately and injury To prevent fire or shock hazard do not expose the unit to rain moisture or install this product near water Never spill any form of liquid on or into this product Do not use liquid cleaners or aerosol cleaners on or close to the product Use a soft dry cloth for cleaning j Always follow basic safety precautions to reduce the risk of fire electrical shock Do not insert any sharp object into the product s module openings or empty slots Doing so may accidentally damage its parts and or cause electric shock Electrostatic discharge ESD can permanently damage semiconductor devices Always follow ESD prevention guidelines for equipment handling and storage Use only the power adapter supplied with the device Do not place heavy objects on top of the device O Rest the power cable freely without any obstacle or heavy items piled on top of it Refrain from abusing stepping or walking on the cable Do not place the device on an unstable stand or table the device may drop and become damaged O To protect the equipment from overheating do not block the slots and openings in the module housing that provides ventilation Do not e
51. nnecting the DDW262 G on page 11 2 Use the device LEDs to confirm operations The PWR SYNC and READY LEDs are solidly lit in normal operations One of the four ETHERNET LEDs is lit when a device is connected to the Ethemet port Refer to Understanding the DDW262 G Front Panel and LED Behavior on page 9 for more information 3 Open a Web browser and go to any Web site to validate network connectivity for example http www wikipedia org 4 If the connected device is a gaming console perform an Intemet connection test provided by your console For more information please contact your console manufacturer 5 Refer to Troubleshooting the Installation on page 14 for troubleshooting information needed Connecting Wireless Devices Use these steps to connect a wireless device to the network for example a laptop computer Use the device LEDs to confirm operations Ubee DOW262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 v Ubas DDW282 G Wireless Cat O The PWR SYNC and READY LEDs are solidly lit in normal operations O The WLAN LED must be solidly lit for wireless connections Refer to Understanding the DDW262 G Front Panel and LED Behavior on page 9 for more information Steps To connect a wireless device 4 Access the wireless networking feature on your wireless device For example on a Windows computer double click the Wireless Network Connection icon in the system tray lower right
52. ou use a domain name a DNS service translates the name into the corresponding IP address The DNS system is actually its own network if one DNS server does not know how to translate a particular domain name it asks another one and so on until the correct IP address is returned Downstream A term to describe the direction of data from the network service provider to the customer bee DVW2228 F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011 n n Dynamic Host Configuration Protocol DHCP A protocol that centrally automates the assignment of IP addresses see IP Address in a network Using the Internet s set of protocols TCP IP see Transmission Control Protocol Intemet Protocol TCP IP each machine that can connect to the Internet needs a unique IP address For example when the service provider sets up computer users with a connection to the Intemet an IP address is assigned to each machine DHCP lets the service provider distribute IP addresses and automatically sends a new IP address when a computer is plugged in to the high speed Intemet network DHCP uses the concept of a lease or amount of time an IP address is valid for a computer Lease times can vary Ethernet A standard network protocol that specifies how data is placed on and retrieved from a common transmission medium It forms the underlying transport vehicle used by several upper level protocols including TCP IP and XNS see Xerox Network Se
53. oubleshooting the Wireless Network This section provides the following information to help you understand deploy and troubleshoot your wireless environments D Understanding Received Signal Strength on page 55 D Estimating Wireless Cable Modem to Wireless Client Distances on page 56 O Selecting a Wireless Channel on page 57 Understanding Received Signal Strength Received signal strength RSSI is measured from connected wireless client devices to the wireless cable modem This value can significantly impact wireless speeds performance It is determined by O Materials for example open air concrete trees O Distance between wireless clients and the wireless cable modem O Wireless capabilities of the client devices To determine the received signal strength refer to Using the Wireless Access Control Option on page 52 and review the RSSI value A signal strength of 30dBm to 67dBm is considered optimal Levels of 67dBm and lower for example 70 80 etc have a downward impact on wireless data throughput bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 s Estimating Wireless Cable Modem to Wireless Client Distances This section provides guidelines on how far a wireless cable modem can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which the wireless signal must pass When the wireless cable mod
54. pass the Parental Control Process add Adds the trusted host s MAC address entered in the given area and Add is clicked Remove Removes a trusted computer from the list when itis 7 2 Using the Parental Control Ba highlighted and Remove is clicked Option The Basic option allows basic selection of rules which block certain Internet content and certain Web sites After you change your Parental Control settings click the appropriate Apply Add or Remove button for your new settings to take effect Refresh your browser s display to see the currently active settings Steps 4 Access the Web interface To filter Internet content and Web sites 2 Click the Parental Control link from the top of the screen 3 Click Basic from the left side of the screen The Bas fields are explained following bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 ot sing the Parental Control Basic Option this screen example Jonette eeri SS e eres Label Description Enable Parental Control Activates the Parental Control feature when checked Apply Saves all changes in the screen and activates Parental Control if enabled Content Policy Configuration Add New Policy Allows you to add a policy To create a new policy enter the policy name and click Add New Policy Content Polley List Selec
55. periodically WPAIWPA2 Re auth Interval For a wireless router using WPA PSK key management oF RADIUS server if using WPA key management sends a new group key out to al clients at the specified interval The re keying process is the WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis Setting the WPA Group Key Update Timer defined in seconds is also supported in WPA PSK mode WEP Encryption Enables or disables WEP encryption If you do not have WPA 2 aware wireless clients use WEP key encrypting A higher bit key offers better security WEP encryption scrambles the data transmitted between the wireless stations and the DDW262 G to keep network communications private It encrypts unicast and multicast communications in a network Both the wireless stations and the DDW262 G must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable Shared Key Authentication Defines Shared Key Authentication as optional or required Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that is kept by both devices bee DDW282 G Wieiass Cable Modem and Router Subscriber User Guide September 2011 s Using the Wireless Access Contrat Option 6 2 Label Description 802 1 Authentication
56. plained following Modem and Router Subscriber User Guide September 2011 a this screen example wiles Wireless Radio Label Description Wireless Interfaces Displays the Wireless SSID and MAC address of the wireless Interface Wireless Displays the wireless radio s status Enabled or Disabled Country Defines the country where you use this device When set to USA channels 1 to 11 are available If selecting worldwide 13 channels are available Output Power Sets a percentage of output power to use for the wireless radio transmitter 802 11 n Mode Sets the wireless networking standard Select Auto to use 802 11 n made when possible Bandwidth Sets the bandwidth to 20M Sideband for Control Channel 40 Mhz only Not available for this device Control Channel Selects a specific channel 1 17 to deploy the wireless network This allows you to set the operating frequencyichannel depending on your particular region Channel selection can have an impact on wireless networking performance For more information refer to Selecting a Wireless Channel on page 57 Regulatory Mode Defines whether Regulatory Mode Is set to off 802 114 or 02 1 Network Radar Check Dafines the number of seconds to check for radar on a channel before establishing a network Current specs specify 60 seconds Range 0 99 Zero disables check
57. r Defaults Option The User Defaults option allows you to restore Firewall and Parental Control factory defaults to the device You can also reset the device from this screen J e To reset firewall and parental controls to factory defaults or reset the syste 1 Access the web interface 2 Click the Tools link from the top of the screen 3 Click User Defaults from the left side of the screen The User Defaults fields are explained following this screen example roots Tools User Defaults Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Label Using the Tote User Detauts Option Description Restore Defaults Restore the firewall and parental control settings to the defaults set at the factory Yes Resets firewall and parental control to factory defauts No Leaves settings as configured by the user Reset The system Yes Power cycles the device No Does not power cycle the device Apply bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Applies the options selected in this screen Using the Tote User Defaults Option see interactive w Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 9 Glossary This chapter defines terms used in this guide and in the industry Broadcast A packet sent to all devices on a network Cable Modem Termination System CMT
58. rior walls s Ubee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Lee ttractve Deploying and Troubleshooting the Wales Network 5 Using the attenuation value from the materials table above enter it in the following formula Formula Allowable Transmit Power use 30dBm Receiver Sensitivity use RSSI value Free Space Loss Allowable Free Space Loss Materials Attenuation Value Optimal Distance in Feet Between the Cable Modem and a Wireless Client Example 30dBm 6748m 7dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 6 Once you know the optimal feet distance between individual wireless clients and the wireless cable modem you may resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If the wireless computer is not connected refer to Connecting Wireless Devices on page 12 Double click the Wireless networking icon in the system tray O Review the speed and signal strength in the status window Selecting a Wireless Channel In some environments it may be necessary to change the wireless channel on which the wireless cable modem operates such as computing test and other environments where there can be several wireless access points operating in the 2 4Ghz range
59. rvices XNS Firewall A highly effective method to block unsolicited traffic from outside the connected computers in your gateway Gateway A local device usually a router that connects hosts on a local network to other networks Sometimes with different incompatible communication protocols Headend A main facility to process and distribute Internet communication signals Headend may also refer to cable television signals and power line communication facilities Internet Protocol IP The method or protocol by which data is sent from one computer to another on the Internet It is a standard set of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the Transfer Control Protocol TCP to form TCPIIP IP Address In the most widely installed level of the IP today an IP address is a 32 bit binary digit number that identifies each sender or receiver of information that is sent in packet form across the Internet When you request a Web page or send an e mail the IP part of TCP IP includes your IP address IP sends your IP address to the IP address obtained by looking up the domain name in the URL see Uniform Resource Locator URL you requested or in the e mail address to which you are sending a note A dynamic IP address is an IP address that is automatically assigned to a client station in a TCP IP net
60. s component On TCP IP networks subnets are defined as all devices whose IP addresses have the same prefix For example all devices with IP addresses that start with 10 1 10 would be part of the same subnet IP networks are divided using a subnet mask Subnet Mask Combined with the IP address the IP subnet mask allows a device to know which other addresses are local to it and which must be reached through a gateway or router A number that explains which part of an IP address comprises the network address and which partis the host address on that network Telnet A network protocol used on the Internet or a local area network Provides bi directional interactive text oriented communications using a virtual terminal connection Terminal Access Controller Access Control System TACACS A remote authentication protocol used to communicate with an authentication server to determine if the user is allowed to access the network Time n Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable modems and only one upstream channel frequency Transmission Control Protocol TCP A method protocol used with the IP to send data in the form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a message is divided into for efficient delivery over t
61. ser manual asic catenay Setup Advanced Gateway Forwarding T ajajaja i a a ajajaja Label Description Index Displays the Index number of the rule Tocai IP Dafines the last digits of the IP address of the server for which to setup the forwarding rule Internal Port Dafines the port number listened to by the server host located In your LAN bee DDW282 G Wireiess Cable Modem and Router Subscriber User Guide September 2011 Using the Advanced Gateway Setup Port Triggering Option Ube interactive 5 11 5 11 1 2 Public Interface IP Designates another router on the network through which to forward data Normally this field is not modified Ext Start Port Dafines tha port number to stari the range of ports fo publish fo the Internet Ext End Port Dafines the port number to end the range of poris published to Internet Note Be very careful with ranges Ports within a range are not usable by other applications that may require them It is common and safer to enter the same port number as the start and end of the range Protocol Selects the protocol ype Options are UDP TOPIP or Bath Enabled Enables this rule when checked Apply Saves all screen changes when clicked Port Map Shows a list of common applications and their ports Using the Advanced Gateway Setup Port Trigg
62. side of the Windows desktop Note If the icon is not present or you are using a different operating system refer to the documentation for your computer to access wireless networking options 2 Click View Wireless Networks The screen displays a list of available SSIDs The DDW262 G broadcasts the SSID as the name of the wireless network so that wireless clients can connect to it 3 Double click your SSID in the wireless networks window The DDW262 G is shipped with a default SSID which can be changed by the service provider if the subscriber requests The default SSID is equal to CLARO_ and the last 4 characters of the Cable RF MAC address printed on the bottom of the cable modem For example MAC Address 906EBB42FF34 SSID CLARO_FF34 4 Enter the network key WEP This value is found in the Wireless Primary Network option To find the default network key a Log in to the device using the MSO login See Understanding Default Values and Device Logins on page 6 b Click Wireless and then click the Primary Network option c Find the WEP Encryption field The default encryption method is WEP WEF Enenoton WEED S AS esto suthonteaton eed We amare ay 2 RDESEDSBDSEDOCOCOSOGSOOS amare xay 3 RDESEDSBDSEDODOCOSOGSOOS Memorie xoy a RDESEDSEDSEDO d Verify the encryption method If using WPS enter the default WPS PIN 12345670 5 Confirm connectivity by opening a Web browser and going to any We
63. sing the Parental Control Tod Filter Option 63 Understanding the Tools Menu 8 1 Using the Tools Diagnostics Option 65 82 Using the Tools Client List Option 67 8 3 Using the Tools Password Option 67 8 4 Using the Tools User Defaults Option 68 Glossary Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 1 1 1 2 Ubee DDW282 G Wireless Cat Introduction Welcome to the Ubee family of data networking products This document provides instructions for anyone who uses the DDW262 G Wireless Cable Modem and Router Ubee recommends that you read this chapter before installing and using the device The following topics are provided in this section O Understanding Safety and Regulatory Information on page 1 Understanding the Customer Premises Network on page 3 Contacting Support on page 4 Understanding Specifications Standards and Firmware on page 4 Understanding Default Values and Device Logins on page 6 Verifying Device Package Components on page 7 Understanding the DDW262 G Back Panel on page 8 panasan Understanding the DDW262 G Front Panel and LED Behavior on page 9 Understanding Safety and Regulatory Information The following information provides safety and regulatory standards for anyone installing maintaining and using the DDW262 G Safety installing and maintaining the DDW262 G Read all safety instructions in this guide before attempting to unpack install operate or con
64. ss during the days selected to block To block specific times enter the time range in the Start and End fields All Day Saves all changes when clicked Apply Adds a new policy To add a new policy enter a policy name and click the Add New Policy button e Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Tola Diagnostics Option 8 8 1 81 1 lt 4 Ubee DDW282 G Wireless Cat Understanding the Tools Menu This chapter contains instructions for using a variety of tools to evaluate diagnose and configure the operation of DDW262 G Wireless Cable Modem and Router Steps To access the tools menu 4 Access the Web interface Refer to Accessing the Web User Interface on page 15 2 Click the Tools link from the top of the screen Using the Tools Diagnostics Option The diagnostics tool provides the Ping utility Using the Ping Utility The Ping utility tests the network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as the size of data received Steps To test connectivity between devices 4 Access the Web interface 2 Click the Tools link from the top of the screen 3 Click Ping from the left side of the screen The Ping fields are explained following this screen example Modem and Router Subscriber User
65. ss Access Control Option The Access Control option allows you to configure which clients can access your wireless network J ses To configure client access 1 Access the Web interface 2 Click the Wireless link from the top of the screen 3 Click Access Control from the left side of the screen The Access Control fields are explained following this screen example Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Using the Wireless Acesse Contrat Option Wireless Access Control e Label Description Wireless Interface Defines the wireless interface to set access control parameters MAC Restrict Mode Controls wireless access to your network by MAC address Disable tums off MAC Restrictions and allows any wireless client to connect to this device However if you use other security mechanisms for access to the wireless network as explained in the previous section clients must stil adhere to those restrictions Allow creates a list of wireless clients that can connect to the wireless network Enter the MAC Addresses of these clients in the MAC Addresses fields MAC addresses not on the list are not allowed access to your wireless network Deny creates a list of wireless clients that you do not want to have access to your wireless network Enter the MAC Addresses of these clients in the MAC Addresses fields MAC Ad
66. sword Defines the password for this user It is required when this user tries to access the Internet via the device Re Enter Password Verifies the password by re entering the password Trusted User Defines tha selected user as a trusted user when enabled Is checked The user is limited to timing and content when visiting the Internet as defined in the following fields Content Rule Selects from the pop up menu an existing content rule that definas what kind of Websites the user can visit or not White List Access Only Selects the White List Access option If you have created a content rule that defines a black lst and whitelist select the White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Time Access Rule Using the Parental Control Basic Option Selects a defined time access rule to apply to the selected Session Duration Allows you to enter a time in minutes for the user s session expiration Upon expiration the user can log back in for the same session duration Inactivity Time Allows you to enter the time out value when a user has no activity on the Internet When the time expires the user interface to the Internet is cancelled Apply Saves all changes when clicked Trusted Computers Defines the trusted hosts that can by
67. t or Remove Policy Select or remove existing policies To select an exiting policy click the down arrow next to the list box Choose the policy from the list To remove a policy select it from the list and click Remove Policy Keyword List Add Keyword Remove Keyword Allows you to enter Keywords to block Web site addresses URLs containing those words To add a keyword enter the word in the field next to the Add Keyword button and click Add Keyword The keyword is added to the list To remove a keyword select it from the list and click Remove Keyword Ubas DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Paranal Control Tod Fiter Option Blocked Domain List Allows you to enter Web domains for example Add Domain uunwanted com to block access to those domains Remove Domain To add a domain enter a domain and click Add Domain Te remove a domain select it from thelist and click Remove Domain Allowed Domain List Allows users to visit only the sites defined In this Tist Add Allowed Domain Adds allowed domains to the Tat To enter an allowed domain enter the name and click Add Allowed Domain Remove Allowed Domain Removes domain names from the lt To remove a domain highlight it from the list and click Remove Allowed Domain 7 3 Using the Parental Control Tod Filter Option The Tod Filter option allows the configura
68. tatus Displays the status of the wireless feature EnablediDisabled Operating Mode Displays what mode the router is working in Bridge Gateway NAT Router or NAT Router Note Firewall menu options are not available when the device is in Bridge mode Firewall options are available only when the device is in NAT NATRoute or Route modes Private IP Range Displays the private IP address assigned to DHCP client Public IP DHCP Server Range Displays the Public IP DHCP Server Range Public IP Total Range Displays the Public IP total range System Up Time Displays the accumulated tme since the last power cycle 5 2 Using the Gateway Setup Option The Setup option allows you to configure the network settings of the device Steps To configure gateway set 1 Access the Web interface gs 2 Click the Gateway link from the top of the screen 3 Click Setup from the left side of the screen The Setup fields are explained following bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 2 this screen example nemay Seep Gateway Basic Setup Label Description TAN TAN IP Address Defines the local IP address which wil be the default gateway address for all wired LAN hosts that connect to the cable modem MAC Address Displays the LAN Interface s hardware address WAN WAN IP Address D
69. tion of time based access policies to block all Interet traffic at specified times of the day Steps To configure time of day filter 4 Access the Web interface 2 Click the Parental Control link from the top of the screen 3 Click Tod Filter from the left side of the screen The Tod Filter fields are explained following this screen example Parental Contro Parental Control Time Access Policy bee DDW282 G Wireless Cable Modem and Router Subscriber User Guide September 2011 a Using the Parental Control Tod Fiter Option Label Description Time Access Policy Configuratie Add New Policy Adds a new policy To add a new policy enter a policy name and click the Add New Policy button Time Access Policy List Select Enable Remove Allows you to select enable or remove a time access policy IF the checkbox is unchecked the policy is not active To select an existing policy click the down arrow next to the list box Choose the policy from the list To enable a policy select the policy from the drop down list and check Enable To remove a policy select the policy from the drop down list and click Remove Days to Block Selects the days to lock Internet access The Internet access times for the days selected to block are defined in the following fields Time to Block Defines the time to block To block all day check All Day to eliminate all acce
70. to a local audio server Port forwarding tells the cable modem to which computer on the local area network to send the data Here are some examples O Xbox PlayStation Gamesiapplications may require port forwarding O Home Security Systems Security systems that use the Intemet may require port forwarding Audio Servers VolP Audio and VolP applications and services may require port forwarding to be fully enabled Note If your host systems applications do not have communications issues with the Internet forwarding is not needed You need two major items of information to setup forwarding G Wireless Cable Modem and Router Subscriber User Guide September 2011 Using the Advanced Gateway Setup Forwarding Option Utes interactive 5 10 1 5 10 2 O The IP address of each local host system for example Xbox for which you need to set up a port forwarding rule See the discussion below for how to obtain IP addresses O The port numbers that a local host s application listens to for incoming requests data for example a game or other service It is preferable to find the port number in the application s documentation or you may refer to http portforward com for more information Understanding Forwarding Best Practices The following tasks are recommended as best practices for setting up forwarding rules O Enable UPNP Universal Plug and Play This may resolve the issue you have without the need to set forwardin
71. tus Modulation Displays the current cable modem upstream modulation type QPSK QAM QAM16 QAM32 QAMG4 QAM128 QAM256 Symbol Rate Ksym sec Displays the symbol rate in Klosymbols per second Upstream Mini Slot Size Displays the current cable modem upstream mini siot size in Timebase Ticks of 6 25 Power Level dBmV Displays the curent cable modem upstream transmit power TA through T 4 Timeouts T 1 Displays DHCP time expiration T 2 Displays DHCP time expiration T 3 Displays RNG RSP time expiration T 4 Displays RNG time expiration Recaptures and displays screen values bee 00W262 6 Wireless Cable Modem and Router Subscriber User Guide September 2011 2 45 46 Using the Modem Operation Config Option The Operation Config screen displays general information on the device s active operational capabilities g s To view operation configuration information 4 Access the Web interface 2 Click the Modem link from the top menu 3 Click the Operation Config link from the left side of the screen Field explanations are listed following the screen example Using the Cable Modem Event Log Option The Event Log screen displays log information that may be useful to diagnose operational issues with the device It also displays all logins to this Web interface g m a To view event log informati 4 Access the Web interface 2 Click the Modem
72. upported For Windows 2000 XP Vista Windows 7 Firefox 1 07 and higher Internet Explorer v7 and above Netscape For MAC OS X 10 2 and higher Firefox 1 07 and higher Safari 1 x and higher 4 Using the power supply included in the product package connect the power cord to the POWER outlet on the back of the modem and connect the other end into the power outlet Modem and Router Subscriber User Guide September 2011 2 2 224 Caution Use only the power adaptor shipped with this device Failure to do so may cause damage the device 5 Using the Ethernet cable included in the product package connect one end of the Ethernet cable to your computer s Ethernet port and connect other end to the ETHERNET port on the cable modem 6 Connect the coaxial cable from the cable wall outlet or a cable splitter connected to the cable wall outlet to the CABLE port on the device Connecting Devices to Your Network Use one or more of the following sections to connect network devices and validate device functionality Connecting Ethemet Devices on page 12 Connecting Wireless Devices on page 12 D Troubleshooting the Installation on page 14 Connecting Ethernet Devices You can connect an Ethernet device to your network such as a computer using an Ethernet cable oF 222 2 To connect an Ethernet device to the network 4 Verify an Ethernet device for example a PC is connected to the device See Installing and Co
73. urrent DOCSIS standard of the device WAC Address Displays the unique Media Access Control MAG hardware address of cable modem RF interface Serial Numbe Displays the unique manufacturer serial number of the device Boot Code Version Displays the boot software code version of the device Software Version Displays the general software version of the device Hardware Version Displays the intemal version number that Identifies the hardware design CA Koy Access the Web interface Displays the device Cortiicate Authority GA key that is transferred from the service provider s server after the cable modem is authenticated The key is used to secure communication between the service provider and the cable modem Using the Cable Modem Status Option The Status screen of the Web interface is a read only screen that displays the device s general connection information g m To view modem statu 2 Click the Modem link from the top menu 3 Click the Status link from the left side of the screen Field explanations are listed Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Cable Modem Downstream Option following the screen example CABLEMODEH Cable Modem Status Label Description Acquired Downstream Displays a Downstream channel thal the cable modem is trying Channel to lock to
74. ver responds to a port number ranging between 6970 7170 3 The DDW262 G forwards the traffic to John s computer IP address Ubee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 Ue interactive Using the Advanced Gateway Setup Port Triggering Option 4 Only John can connect to the Real Audio server until the connection is closed or times out Real Audio Server Listen Port 7070 Steps To set up port triggering 4 Access the Web interface 2 Click the Gateway link from the top of the screen 3 Click Port Triggering from the left side of the screen The Port Triggering fields are explained following this screen example Note The following example shows the Port Triggering option set up for a dual Xbox configuration anc Grewmy semp Advanced Gateway Port Triggering TEE mT g bee DDW262 G Wireless Cable Modem and Router Subscriber User Guide September 2011 a sing the Advanced Gateway Setup DMZ Host Option see interactive 5 12 5 12 1 Label Description Trigger Range Defines the viger port or a range of ports that triggers the router to record the IP address of the LAN computer that sent the traffic to a server on the WAN Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Target Rang
75. work typically by a DHCP server Internet Service Provider ISP A company that provides individuals and companies access to the Interet and other related services Interval Usage Code IUC Interval usage codes define different profiles for upstream burst profiles to use for the data IUCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst such as modulation type preamble length and so on Ubee DVW2228 F Wireless Voice Cable Modem and Router Subscriber User Guide November 2011 Local Area Network LAN A group of computers and associated devices such as printers and servers that share a common communication line and other resources within a small geographic area Media Access Control MAC Address A unique number assigned by the manufacturer to any Ethemet networking device such as a network adapter that allows the network to identify it at the hardware level Usually written in the form 01 23 45 67 89 ab Megabits per Second Mbps A unit of measurement for data transmission that represents one million bits per second Maximum Transmission Unit MTU The size in bytes of the largest packet that can be sent or received Network Address Translation NAT A technique by which several hosts or computers share a single IP address for access to the Internet NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traf
76. xpose this device to direct sunlight Do not place any hot devices close to this device as it may degrade or cause damage to it Federal Commut ns Commission FCC Interference Statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions the device may cause harmful interference to radio communications There is no guarantee however that interference will not occur in a particular installation if this device causes harmful interference to radio or television reception which can be determined by turning it off and on the user can try to correct the interference by one of the following measures Increase the separation between the device and the equipment with which it is interfering for example a television or radio Connect the device into an electrical outlet on a different circuit than the interfered device is connected Consult the dealer or an experienced radio TV technician for help FCC Regulatory Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference Ubas DDW262 G Wireless Cable

User Guide - Ubee Interactive

Contents

Download Pdf Manuals

Related Search

Related Contents