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sendquick server 3.0 administration user manual

1. Figure 54 Selecting the File format for Upload Please complete the form Handphone number 992211 Message Meeting time is rescheduled to 430pm Figure 55 Send SMS Using Web Form Figure 55 shows how you can send a SMS using the web form This is for testing of SMS purposes Copyright 2002 2009 TalariaX Pte Ltd 39 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 13 Sending Messages to Overseas Mobile Numbers SendQuick Server supports sending SMS to overseas users This is network or SIM dependent This means that your SIM card and mobile network must be able to send to an overseas number directly using the SIM card For sending via email to SMS start the email address with country code Hence if you are a using the server in Singapore and intend to send to Malaysia your email will look like 60121234567 192 168 1 8 where 60 is the added country code for overseas international SMS If you are using HTTP Post method the and country code need to be added to the mobile phone tar num field The hex value for is 2B for HTTP Post method 3 14 Receive SMS via sendQuick Server After you have defined the receive SMS path and method for your application server to receive the replied SMS in Section 3 4 above you will need to configure your applications to accept the messages in the following format and predefined variables These format a
2. Figure 1 Web Administrator Log in Page Enter the default Administrator s Log in Name and Password to access the system The default Log in Name and Password is as below Log in Name admin Password admin123 You can change the password by using the change password button after logging in The procedure to change password is explained in Section 3 16 Copyright 2002 2009 TalariaX Pte Ltd 6 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 3 Server Set up After log in as in Section 3 2 you will see the interface as shown in Figure 2 below Server Setup SMS System Setup Keyword Management Shift Management Phone Book Mail Message Filter Syslog Message Filter SNMP Message Filter Network Monitor Security Setup Usage Logs amp Report Send SMS Change Password Ver 200705 19 55 send Q uick Entera Shutdown Restart Logout Menu System Backup amp Diagnostic Lee Send SMS Specifications ea System Setup 202 172 42 34 202 172 42 33 165 21 100 88 127 0 0 1 Figure 2 Server Set up On the left is the navigation Menu bar for the sendQuick server At the bottom of the Menu Bar you will see the version number of the sendQuick software You can choose to configure the items and the description are as follow a Server Set up to prepare and configure the server to connect to the network in a proper manner b SMS S
3. i System Logs The System Logs are the Server and Email Logs These logs shows the activities in the sendQuick server as well as the SMTP email activities in sendQuick These are shown in Figure 58 and 59 ii Usage Logs Usage Logs are for the SMS messages that were sent and received by sendQuick All the messages will be recorded with their respective time date from sender to mobile number modem IMEI and SMSC number and the message content You can see the different logs in Figures 60 61 and 62 below The Logs are Inbox receive Outbox sent Queue waiting to sent Unsent failed to send and Discarded Alert unmatched message iii Usage Log Maintenance This refers to how long the messages are kept in the sendQuick server by specifying based on number of days old from current date If the days are set to 180 days messages older than 180 days will be deleted automatically This allow the system to perform automatic data deletion and house keeping iv Usage Log Report via Email FTP and Syslog This allow the administrator to receive the messages log via email specify the email address at a selected period daily weekly monthly and at a certain specified time The FTP setting is for backup the files to a FTP directory server eg NAS at the same specified time and interval The Syslog is for sendQuick to send the SMS messages log to a syslog server Usage Logs amp Report Figure 56 Log
4. Figure 34 Add New SNMP Filter Filter Rule Server IP 202 10 10 7 Message error10 Match Mode ANY R Reminder E Escalation Rpt Report Blank alert message will imply format xIPx xMSGx Select all f Create W Delete 149 Figure 35 SNMP Rule Summary Copyright 2002 2009 TalariaX Pte Ltd 27 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Similar to Mail Message Filter you can configure the SMS and Email alerts as well as a custom message for alerting The escalation options are similar to Mail Message Filter and you can refer to Section 3 8 3 for more details You can create as many filter rule as required and 1s limited by the disk space of the system To edit a SNMP Rule select Edit on the message summary Figure 32 and you can proceed with the editing of the rules 3 8 Syslog Message Filter sendQuick Alert Plus and Entera Only In addition to SNMP sendQuick also support Syslog to SMS Email function The Syslog feature is supported by a wide range of network equipment and devices in the world With Syslog and SNMP Trap sendQuick Alert Plus and Entera users will be able to send SMS alert messages either via email SNMP or Syslog To capture the Syslog just point the Syslog messages from the devices and equipments to the sendQuick server The default port in sendQuick for Syslog is 514 Once you had configured the Syslog to sendQuick server you
5. The sendQuick server messaging security is done by allowing disallow message sending by restricting the IP address of the originating message This is done by blocking the IP addresses of the unapproved HTTP URLs SMTP host gateway IP for e mail to SMS FTP and Database access If you intend to block some IP address please insert the IP addresses allowed into the text area provided under the relevant classification Only one IP can be listed on one line If more than one IP address please use the next line This approach is applicable to HTTP Host Allow and SMTP Host Allow If you wish to allow all IPs to access and send SMS just leave the text box empty The system also allows users or server to use sendQuick as a SMTP relay This is controlled in the SMTP Relay Host Allow feature This message relay had been enabled by using the allowed list In the default status there will be no SMTP relay allowed i e no IP address specified If you wish to allow SMTP relay for some servers or users please include their IP addresses in the box provided Please save and these IP addresses will be allowed to use sendQuick server for email relay to the Internet Please refer to Figure 46 47 48 and 49 below for examples and table below for description Security Items Description HTTP Host Allow The IP address that is allowed to send HTTP Post to sendQuick If empty all IPs allowed no control SMTP Host Allow The SMTP IP address th
6. Web Login Password for web administrator login default admin123 Console Login Password for console login default sqroot Sqguest Login Password for access via SSH for limited SSH access Popuser Email POP account in sendQuick default popuser SMSApp FTP Account to upload file to sendQuick to send SMS SMSapp DB Account for ODBC access At the bottom of the page of change password there is a field selection to reset the Useradmin password default admin123 for the User Interface to send SMS Figure 65 This Useradmin interface is only available in sendQuick Entera and sendQuick Enterprise server Reset useradmin login password click Copyright 2002 2009 TalariaX Pte Lid Singapore All Rights Reserved Figure 65 Reset Useradmin Password 3 17 System Backup and Diagnostic You can backup the system configuration keyword and the alert rules in the sendQuick server To activate select the System Backup and Diagnostic button in the navigation menu and you will see an interface as shown in Figure 66 below Select the Backup System Configuration if you wish to backup the system configuration and rules respectively Once selected the Start button and you will need to save the backup files in an external media hard disk in another machine which can be your local access machine Note When the backup process is in progress do not close the browser as it may affect the process and have an impact on s
7. please click on the Date or Month View Year Go Selected days are included for alerts Uncheck will set the day as day NOT receiving alerts Save Figure 20 Date Selection for New Shift You can also select the dates across different years Once the selection is completed select Save and the dates are saved for the Shift Copyright 2002 2009 TalariaX Pte Ltd 19 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 7 Phone Book Optional Item to Alert Plus and Entera The Phone Book is an optional module that can be added to sendQuick Alert Plus and Entera This module comes as a package with the Shift Management module described in Section 3 6 above The purpose of the Phone Book is to provide an easy management of the alertee list recipients in the filter rules With the creation of the address list in the phone book the alertee list can be added and amended from the phone book and the changes will be effected to all the relevant rules Start the Phone Book record creation by selecting the Phone Book in the Main Menu and a summary list of the records are shown in Figure 21 below The summary list show the respective users mobile number email address group that they belong to and the shift that they had been allocated This shift timing is configured as described in Section 3 6 previously Phone Book croup UE 3 User Name Mobile Number Email Address Group Shift Action D
8. provided for each relevant field Since the matching is based on words or characters and phrase it will record a confirmed match as long as the word or character and phrase appear in the selected field Example if the Subject field is entered with error message the various scenarios is illustrated below Sentence Match Reasons Status There is an error in the system message No Though the words error and message appears in the sentence they are individual words and not a phrase This is a system error No Only the word error occur and not the whole phrase There is an error message from system 1 Yes The whole phrase error message appear in the sentence juniko company com Figure 26 Create a New Filter Rule Once the system had matched the relevant words or characters and phrase it will send the SMS messages to the mobile numbers and email as indicated in the Mobile Number to Receive SMS and Email Address for Alert field Figure 28 Select Create from the Mail Filter Rules Alert list as shown in Figure 27 You can insert more than one mobile number email by inserting the mobile numbers emails in the next line To send to overseas numbers please include the and country code followed by the mobile number Example 60126234567 for Malaysian number If the Phone Book module is added the phone numbers and email address list will appear for selection Just move your mouse
9. Filter Summary will be shown in Figure 23 The Message Filter section need to be configured carefully to provide the right rules for SMS alert It is fine if you configure the Message Filter on a later stage as it has no impact on the operation of sendQuick system The Message Filter will be useful for the selective sending of alert messages using SMS 3 8 1 Message Filter Summary and Email Configuration The email summary list all the message filters that had been created in the system You can create as many message filters as required In Figure 22 below there is a button for creating multiple email address in the sendQuick system to receive alert messages for filtering Select on the Email Address button in Figure 23 and Figure 24 with configuration option will be shown You can also configure the time buffer that will ignore any repeated messages during the buffer period Figure 25 below Email Filter Summary Rules Date Message Created 15 06 2009 ANY juniko company com 29 07 2009 ANY a a Match Edit Alert Delete Email Address Message Time Buffer Figure 23 Message Filter Summary The configurable email addresses are used for sending alert messages from your firewall anti virus IPS UPS and others to these email addresses All messages that were sent to these addresses will be filtered in accordance to the message filter rules Hence all the rules created will be applied to all these email addresses Th
10. a match in the acknowledgement change the number format in the alertee list to an international format with a sign Copyright 2002 2009 TalariaX Pte Ltd 59 SendQuick Server 3 0 Administration User Manual
11. and click on the required numbers email address or groups Selected numbers email will receive the notifications when triggered The example list if phone book records are shown in Figure 28 Copyright 2002 2009 TalariaX Pte Ltd 23 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Filter Rule Mail From juniko company com Subject SPA22 Message Match Mode ANY R Reminder E Escalation Rpt Report Blank alert message will imply format xFRx xSUBx xMSGx Select all Create f Delete CED Figure 27 Mail Filter Alertee View Filter Rule From juniko company com Subject SPA22 Message Match Mode ANY Mobile Number to Receive Alert Email to Receive Alert 91234567 support company com 60123434567 From Phone Book Mobile Number to Receive Alert Email to Receive Alert Group to Receive Alert Juniko Hiroshi 65887766554 Juniko Hiroshi juniko company com App Kalyani Elan 65997766554433 Kalyani Elan kalyani company com ITMS Sally Tan 659988776655 Sally Tan sallytan company com new grp Zulfik Anmed 659988771100 Zulfik Ahmed z ahmed company com real Figure 28 Configure Alertee List The actual content of the SMS alert will be the original content of the email message and the fields to be sent FROM SUBJECT and MESSAGE will depends on the selection in the SMS System Setup in Section 3 4 The message can be customised if there are
12. appear as the From address in the outgoing email message Email Subject This is the subject field in the outgoing email message Email Content This is the content of the outgoing email message File Upload This is the file brochure that will be attached to the email User need to upload the file to the server for each keyword before it can be activated Each keyword can contain only 1 file Keyword keyword Keyword is the first word of the SMS message The system will route the incoming SMS based on the keyword specified Keyword EM is a reserved max 15 characters Description It is recommended to enter some helpful Product code of SP range description for this keyword as reference sallytan company com Email The system will route the messages based on the keyword to this Email address Set to NA to disable it Redirect Mobile Number A copy of the incoming SMS will be forwarded to this mobile number Set to NA to disable it Figure 15 Create Keyword HTTP Post URL Email and Mobile Number Path URL The system will route the messages based on the keyword to this URL via HTTP Post Set to NA to disable it Autoreply Please select to enable or disable an autoreply E message to the sender This is to acknowledge Autoreply Message that your sms query This is the autoreply message to be senl oO the has been received sender if the Autoreply feature is activated max 160
13. can configure the relevant messages that will trigger a SMS message This is called the Syslog Message Filter Select the Syslog Message Filter option on the left navigation bar and you will see the Syslog Filter Summary page as shown Figure 36 In this page you will see the summary of the Syslog message filters af any Syslog Filter Summary Rules Date From Message Created 01 07 2009 ANY la 202 10 10 5 error45 29 07 2009 ANY P Match Edit Alert Delete Syslog Forwarding Address Message Time Buffer Figure 36 Syslog Filter Summary Before configuring any Syslog messages you may wish to configure the Syslog Forwarding which allow all incoming Syslog messages to be forwarded to another server as Syslog messages The interface to configure is similar to SNMP as shown in Figure 33 You can also set the message time buffer which will allow repeated messages to be ignored if it occurs within the time buffer The time buffer setting is in minutes and similar toFigure 25 above When configuring a new Syslog filter enter the relevant data and select ALL or ANY for the filter relationship The actual process is similar to Mail Message Filter as illustrated in Section 3 8 above A rule creation summary is shown in Figure 37 and 38 below Similar to Mail Message Filter you can configure the SMS and Email alerts as well as a custom message for alerting The escalation options are similar to Mail Message Filter and you can refe
14. cgi tar num 91234567 amp tar_msg how are you amp tar_ mode text amp label modem1 Hence to send in languages other than ASCII you will need to send HTTP Post as Unicode format mode utf8 Refer to sendQuick API Guide in the sendQuick CD ROM for more detailed description and examples As for e mail you will need to e mail to the server in the following format To l label 91234567 192 168 1 8 Subject Test message Message Test message for you There is no difference for sending SMS messages via email for different languages The system will be able to recognize the language format from the email header please set the email client character format to the right character set If you are sending UTF 8 please ensure the mail client has the UTF Copyright 2002 2009 TalariaX Pte Ltd 37 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential encoding set The label in the email is to designate which modem will be sent for the message The label parameter is optional When no label is specified the messages will be sent with any available modem You can use both formats for sending messages to the server If you need to send many messages you will need to send more HTTP or email messages to the server Hence if you are using sendQuick with your application server it is more advisable to use with HTTP Post connection You can find the Send SMS Specifications in the server under Send SMS Specifica
15. characters Figure 16 Keyword Autoreply Configuration Once completed select the Save button and the keyword will be activated and added to the Keyword List as indicated in Figure 17 below Copyright 2002 2009 TalariaX Pte Ltd 17 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Email Brochure Email brochure feature allows the server to send an email automatically to the SMS sender if the v email address is speficied Please select to activate or deactivate the service Reply Email Address This will be the Reply To email address for the enquiry company com auto email feature when sending the email brochure to the user Email Subject This refers to the subject matter in the email SPA20 Product Brochure when it is being sent to the user Enclosed please find the product brochure of SPA20 as requested Thank you Email Content This is the introductory message for the email when it is being sent to the user File Upload Please select the file to be attached to the email Please upload the file to the server _ Browse Cava Dacat Cancral Figure 17 Email Brochure confirmation 3 6 Shift Management Optional Item to Alert Plus and Entera The Shift Management is an optional module that can be added to sendQuick Alert Plus and Entera This module comes together with the Phone Book function as a package The purpose for this optional module is to al
16. characters inserted in the Text Box shown in Figure 29 The customised message can include additional words and the original FROM SUBJECT and MESSAGE from the email notifications by placing the variable xFRx FROM Field xSubx SUBJECT Field and xMsgx MESSAGE Field The message length and other content of the email alert message that will be sent via SMS if the message alert checkbox is not selected will be determined in the SMS System Setup under the multiple SMS per email and other functions in the set up section Please refer to the SMS System Setup in the manual for more information Copyright 2002 2009 TalariaX Pte Ltd 24 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential ASCII Text ISO 8859 1 Email server xFRx has this problem XMSGx Figure 29 Configure SMS Alert Message 3 8 3 Configure Reminder Escalation and Report The next configuration is the reminder and escalation following by reporting function The reminder and escalation configuration is shown in Figure 30 below Juniko Hiroshi 65887766554 Kalyani Elan 65997766554433 Sally Tan 659988776655 fulfik Ahmed 659988771100 Figure 30 Configure Reminder and Escalation Select the Check Box Figure 30 to activate either Reminder or Escalation or both Selecting the check box is to activate the service and complete the time setting in the field in minutes The value means how lon
17. gateway 10 1 1 2 set as 10 1 1 10 10 1 1 2 eth IP eth netmask Set the phyiscal media type NOTE incorrect setup may cause the network unreachable a auto M auto 74 i l Set additional static route leave blank if not applicable Figure 5 Optional Network Setup Static TCP IP Network Route This additional static network routing This option facilitate the system to access a network that require different interface Format target network target netmask target gateway network interface eg If a network 10 1 1 0 with netmask 255 255 255 0 inferface is eth and default gateway is 10 1 1 1 set as MOLL O 255 255 255 010 1 1 1 reth Open Default Web Service port 80 Additional Web Service TCP Port This will let the web server to listen to additional TCP port for connection Leave blank or NA as not applicable J Te ee ee Oe Wwe T yee oe i A ATS ar Set additional static network route leave blank if not applicable f Yes No Figure 6 Optional Network Setup 2 Set Date Web Server URL The system will use the date and time capture from the HTTP header and use it to set its own time Just provide any valid URL will be sufficient Set NA to disable this option NA Current Date and Time 2009 Apr 20 18 35 0800 E 0a 0 Format YYYY MON DD Set Time __ aan Format HH MI Set Timezone ak l vp nd lt gt Figure 7 S
18. system is set as Secondary then remote IP should be the IP of Primary The local IP must be the IP assigned to eth 10 1 1 10 Remote IP Figure 73 Configuring Clustering Setup Copyright 2002 2009 TalariaX Pte Ltd 51 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential First select whether the system is a StandAlone no HA Primary or Secondary Server Then you can choose to suspend the HA service select only when you need to perform the maintenance of the system Else do not select The description for the three options as as below Options Description Stand Alone The system perform as a single machine and no HA is required By default this is selected Hence the system can function as a normal single unit if required Primary Primary server refers to the system that is being used by the applications and perform the load distribution and replication with the secondary server This also serves as the controller in the HA configuration Secondary Secondary server serves as a backup for the Primary It has synchronised all the configuration of the Primary and will assume Primary server IP when primary is not working The next section 1s to configure the cross IP checking performed by the two Primary and Secondary server servers with each other This is also known as the heartbeat between the two systems The heartbeat checking is configure on eth
19. 1 or E2 as labelled on the LAN port The Local IP refers to the IP if the machine that you are configuring for the heartbeat LAN port If the server is a Secondary Server this is the hearbeat IP of the secondary server Remote IP is the IP address that will be checked by the Local IP Eg if secondary server Remote IP is Primary Server heartbeat IP port Note The IP Local and Remote in Figure 73 above is NOT the IP that is configured for the servers Primary amp Secondary respectively that was configured in the Server Setup section Section 3 3 In fact the local and remote has to be a totally different network range from the IP address in the Server Setup In the setup above always perform the configuration in the secondary server first The reason is once you complete the Primary server configuration it will need to search and replicate to the secondary server refer to the step by step guide for the right order Then configure the alertee list for email and SMS for notification when the HA system perform a switch over and restoration Update Alert Notification Only Figure 74 Alertee List Configuration Once you have completed the configuration select Save and the configuration will be saved and activated You can update the alertee list separately on a later date and select Update Alert Notification Only in order not to have any impact on the HA configuration Copyright 2002 2009 TalariaX Pte Lt
20. 2009 08 10 23 24 03 smsHandler 178 97 NOTE Processing incoming SMS as 2009 08 10 23 24 03 smsHandler 17897 NOTE Request string 1 2009 08 10 23 24 06 smsParser 17900 Processing from 6591798780 SMS 1 2009 08 10 23 24 30 sms devl RSSI 21 BER 00 5006 2009 08 10 23 24 31 sms dev2 RSSI 18 BER 00 5006 2009 08 10 23 25 33 sms dev RSSI 28 BER 99 2724 T Figure 58 Server Activity Log Copyright 2002 2009 TalariaX Pte Ltd 42 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Email Log f Retresn 2009 08 09 02 13 06 starting delivery 33738 msg 469 to local root sendquick messenger 2009 08 09 02 13 06 delivery 33738 success did 0 04 1 2009 08 09 06 00 06 starting delivery 33739 msg 433 to remote selheng talariax com 2009 08 09 06 00 06 delivery 33739 success 192 168 1 22 accepted message Remote host said 250 Message queued OK 2009 08 09 06 12 06 starting delivery 33740 m 433 to local root sendquick messenger 2009 08 09 06 12 06 delivery 33740 success did 0 041 2009 08 09 12 12 07 starting delivery 33741 msg 433 to local root sendquick messenger 2009 08 09 12 12 07 delivery 33741 success did 0 041 2009 08 10 00 00 26 starting delivery 33742 msg 415 to local root sendaquick messenger 2009 08 10 00 00 27 delivery 33742 success did 0 041 2009 08 10 00 12 07 starting delivery 33743 msg 433 to l
21. Address 8 http 192 168 1 66 cmd system www mailfilter cai2mode emailaddr_list v Go Links ndQuick se d uic Shutdown Restart Logout Menu Email Filter Accounts and Forwarding Server Setup e Please enter the email address without the hostname in the text box Each email address need to be separated by a new line Only a z and 0 9 characters are allowed for email address Email SMS System Setup address start with a numeric value Mail M Filt Uppercase character will be automatically convert to the corresponding lowercase character nc cantik esi The default and system are reserved keywords they cannot be use for email filter Syslog Message Filter The address monitor is reserved for email filtering The Email Forward Address is meant for forwarding all incoming email alerts to another account Each email address need to SNMP Message Filter be separated by a new line Network Monitor Email Address Security Se alarm pst alert Usage Logs amp Report attention Send SMS Change Password System Backup amp Restore Send SMS Specifications Email Forward Address seihenc talariax com lenrekash yahoo com vi Done kas eet En Internet Figure 24 Email Filter Account Configuration Mail Filter Expiry Time Please enter time buffer in minutes to filter out repeated messages Figure 25 Message Buffer Timer Configuration There is a message buffer configuration as seen in Fi
22. CONFIGURATION SendQuick SMS Gateway can support High Availability HA to ensure a continuous SMS delivery for your applications in your environment This is an optional item contact your distributor or TalariaX for pricing and is only available for selected models sendQuick Alert Plus sendQuick Entera sendQuick Conexa and sendQuick Communications You need to access the server administration interface to configure the HA module after purchase is made Login as admin user and you will be able to see the option to configure HA at the bottom of the Server Setup section Figure 72 As the configuration requires certain understanding we do advise all administrator to read this section before actual configuration to avoid any confusion and misconfiguration When in doubt please contact TalariaX for clarifications The step by step approach is documented below i Check to use hostname for all emails For clustering setup click Setup the system as DNS server for private network click For optional network setup click For system date time and time zone setup click Figure 72 Clustering HA Setup Option Before you proceed with the configuration please make sure you have the following prepared 1 x Cross cable for hearbeat checking 2x IP address set for heartbeat checking this can be internal IP set 2 x IP address set of the primary and secondary server configure the servers as normal c
23. Copyright 2002 2009 TalariaX Pte Ltd 5 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 0 SET UP AND CONFIGURATION 3 1 Physical Connections The first step in configuring the sendQuick Server is to establish all the physical connections This includes power cable modem connection USB or serial SIM card keyboard optional mouse optional and monitor The ethernet LAN connection will be connected at a later stage we will advise you in this document after the Server Set up is completed Note We suggest that you connect the ethernet LAN later as the default IP setting 192 168 1 8 may conflict with your existing network 3 2 Log in Procedures After completing the physical connections you can power up the system and let the system activate the program After the activation process you will see the IP routing information on the monitor This means that the system is fully started Connect a cross cable to E1 use a web browser to access IP 192 168 1 8 and you will see the web login page as shown in Figure 1 below 00 TalariaX sendQuick te Ca http 202 172 42 34 appliance index htmi 129 69 1249066131 w v Ji Clu Google Q Most Visited gt Getting Started Latest Headlines Apple Yahoo Google Maps YouTube Wikipedia News Populary jsfavourites sendQuick Entera Administrator Login Copyright 2002 2003 TalariaX Pte Ltd Singapore All Rights Reserved
24. FTP to SMS If disabled all FTP to SMS request Disable H will be discarded Modem Language ana This option refers to the incoming SMS language Queue Threshold Monitoring Threshold Counter o Enter the number of SMS in the queue that would trigger an alert Mobile number NOTE The system will send the Threshold Exceed alert to the list of mobile numbers or email one entry per line if the SMS pending in the queue reach the Threshold Counter Once the pending message is less than Threshold Counter the system will send a notification to end users with the messages specified in Threshold Normalize messages If Threshold Normalize message is leave blank or set Email as NA no SMS will be sent to mobile number when pending SMS is less than Threshold Counter Queue Threshold Monitoring will be disabled if Threshold counter is set as 0 mobile number list or Threshold Exceed alert message is leave blank or set as NA Threshold Exceed Message Threshold Normalize Message Failure Notice URL This URL will be used by the system to reply to the application if the SMS failed to send Set to NA to disable it Figure 9 Threshold Setting Copyright 2002 2009 TalariaX Pte Ltd 13 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Failure Notice Email Account leave it blank to disable it SMS Response URL disable SMS Response Email disa
25. Figure 66 Backup and Diagnostic Occasionally TalariaX will release new patch version of sendQuick server which can be applied to the sendQuick servers Similarly if the technical team discovered some problems the issues can be resolved by applying patch to the system The process to apply patch is illustrated in Figure 67 68 and 69 respectively Browse a Upload W Reset Figure 67 Apply Patch Select Server Restore and Patches gt Apply Patches in Figure 66 and the Browse page in Figure 67 appears Select Browse and select the file as shown in Figure 68 below Please note that the patch file is a file with extension enc and is provided by TalariaX For generic patch please note the version number of sendQuick at the bottom of the left menu bar Figure 2 The generic patch must bear the same version creation number as illustrated below 20070525 5 a Version Creation Number a b b Patch Version Number Different version creation number are not compatible with each other despite being the same product model Each version creation number will have their own patched versions Copyright 2002 2009 TalariaX Pte Ltd 47 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Apply Patch Teenie Browse File Upload Q search T2U0 M RUS doc A AlertPlus_s 5 p37 enc YF DEVICES UE oD ys 0 is mobile _numb2 csv E EEN O E Macinto Ej iDisk A mo
26. SMS Host Allow 192 168 2 564 EMAIL User Allow Figure 47 Security for Email SMTP and Email User address Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual 34 Strictly Private and Confidential __ SMTP Relaying Host Allow DB Host Allow 202 172 4236 Figure 48 Security for SMTP Relay and DB Access Mobile Number Allow Figure 49 Security for Mobile Number Allow List sendQuick also allows for control of the system services to enhance the security access to the system Administrator can choose to turn on turn off the services that are not required to enhance the security of the system Select on System Services in Figure 49 and the list of services that are activated deactivated is shown in Figure 50 below Apart from the default compulsory services you can uncheck the non essential service and select Submit This will disable the service in the sendQuick Copyright 2002 2009 TalariaX Pte Ltd 35 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Select All Submit Reset Cancel Figure 50 System Services Control Another enhanced security function in sendQuick is the SSH Public Key requirement to perform SSH access to the system This is more secure implementation as it requires more than just username and password Before using this function you need to create a public key with
27. Strictly Private and Confidential TALARI WE COMMUNICATE sendQuick SendQuick Server 3 0 Licensing Agreement and Administration User Manual Prepared by TalariaX Pte Ltd No 11 Howard Road 04 00 Tat Hong Industrial Building Singapore 369583 Tel 65 62802881 Fax 65 62806882 E mail info talariax com Web www talariax com Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential SendQuick Entera Server Software License Agreement For SOFTWARE PRODUCT content and software information marked with TalariaX or TalariaX Pte Ltd the following license agreement applies to you This is a legal agreement between you the end user or user corporation and TalariaX Pte Ltd Singapore By purchasing and starting power up the Server with the sendQuick software SOFTWARE PRODUCT installed in the Server you agreed to be bound by the terms of this agreement If you do not agree to the terms of this agreement promptly stop the start up process by shutting down the system and return the product package to the place you obtained it for a full refund subject to relevant terms and conditions for refund provided the product package is in its original condition 1 Grant of license TalariaX Pte Ltd grants you the right to use one copy of the enclosed SOFTWARE PRODUCT the SOFTWARE on a single Server that it is being installed in by TalariaX T
28. a key generator like PuTTyGen and select SSH Public Key in Figure 49 above Figure 51 show a list to public key used in the system Select All Add Public Key Delete Back Figure 51 Public Key List Pulic Key Description Sally Tan It is the description of SSH public key ssh rsa BRABRAB3NzaClyc2EAAAABIWAAAQEAVDLVEZISx2tO8suGj FmSA8Cvw58s390u AqxxiLn7CObushKWkix AEiG1jZA ceDGLtuHj aHWaqsSqNdS1IHbipstTa6 Public Authorisation Key zKJ1TNBBxRJUgeMMa 6UiDOSCQM1 5pHu00 0CTX91 wi8cD535 07 10a5Qdbq It is the sequence of any characters ByPkISExPOPKUZeVTSMKSdhBNVVOP7jeo01k XSELhjolrnbMQIWnxXMSciWF 7 hNZPZcUGAgapBsqmNhXSG1lHby1kDkZt U0u4gee8lgCr CeO0S4qlhWrrpkKm GGSIrbrFUgqiov SvAr KtNLL1LHHUt eLBMfoQI 6 V S53aulpCQ2wUMtATdo sCymipuk6wP mqUw sally sally laptop Enable Public Key It is the enable or disable of public key Y Save Reset Cancel Figure 52 Adding Public Key Select Add Public Key Figure 51 provide a Key Description paste the Key and Enable the key and Save Figure 52 The public key will be uploaded to sendQuick and you can access using SSH sqguest account from a laptop PC with the relevant private key installed Copyright 2002 2009 TalariaX Pte Ltd 36 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 11 Send SMS via sendQuick Server You can send SMS via sendQuick in 3 ways They are the HTTP Post E mail to SMS and File Up
29. ages Handling When there is an error SMS message or if the message is not sent the sendQuick server will inform the sender via HTTP Post or E mail Please specify the HTTP URL address or e mail address for this purpose You can enter multiple email address by entering one 1 email per line Copyright 2002 2009 TalariaX Pte Ltd 11 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential v vi vii viii ix Modem Language This is to set the GSM modem to receive the messages in the desired language Currently sendQuick only support 2 language types ASCII and UTF 8 language Please select the language that you wish Messaging Threshold Setting This features allow the administrator to be alerted if there are more than X number of messages in the SMS queue The alerts can be via email or SMS The messages to be sent when threshold exceeded and back to normal is configurable To disable set it to 0 Received SMS Messages Handling When there is a SMS message received by the server incoming SMS message the sendQuick server will inform the recipient via HTTP Post or E mail Please specify the HTTP URL address or e mail address for this purpose SMS Reply for Unmatched Keyword This function is to send an automated SMS reply with the text in the text box if the incoming SMS does not match any keyword Keyword is defined as the first word in the incoming SMS messages and described in Sect
30. at is allowed to send SMTP email to sendQuick email to SMS If empty all IPs allowed no control Email User Allow The email address From that are allowed to send Email to SMS If empty all email address are allowed SMTP Relay Allow The SMTP IP that are allowed to perform email relay using sendQuick If not IP stated no SMTP relay is allowed DB Host Allow The Database server IP that are allowed to perform ODBC connection to sendQuick If not IP stated no ODBC connection is allowed Mobile Number Allow The lost of mobile numbers that will receive SMS from sendQuick If no numbers in the list sendQuick can send to any number Copyright 2002 2009 TalariaX Pte Ltd 33 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Security Setup Please enter the IP address of the HTTP and or SMTP Host that are allowed to send SMS via sendQuick servers Only the IP address that are listed in the text box below will be granted permission to send messages SMTP Relay Host is only meant for machine which need to use the system as SMTP gateway Only the IP address that are listed in the text box will be granted for SMTP relaying Please list one 1 IP address for each line If there are 2 IP addresses use 2 lines To allow all IP addresses to send messages leave the text box below empty HTTP Host Allow Figure 46 Security Setting for HTTP Post SMTP
31. atsnses 5 3 0 SET UP AND CONFIGURATION vesssscesssssssssessessussussussussssssssssssussussassassssessesees 6 Sb POV Cal COMNCCHO US scifi ciate a ees ate i Aaa eee 6 VALON PLOCCOULES chaste spacer a asia i EE Aves epee ate 6 DELVE CU UD E dece eee cb AE aks ane E E eons nee ess 7 DA DIVES System SCUUP oxic sev snsdenieds ative tacandheritoaie r re n ra ania 11 2 KeyWord Manac emei esrara a n T T 16 3 6 Shift Management Optional Item to Alert Plus and Entera ccccccceeeeeeeeeeees 18 3 7 Phone Book Optional Item to Alert Plus and Entera cc cccccccccccccssssseeeeeeeeeeeeees 20 zS Mal MESSAGE FIET erii A T easienseies 21 3 8 1 Message Filter Summary and Email Configuration ccccccccccceccececeeeececeeeeseseeeeeeeeeeceeeeseeeesseaeaaasaeseeeeees 21 FOL LEE NEWN Messa co FIET oder a a aE aces Mecnedaeusease ated stata asas es 23 3 8 3 Configure Reminder Escalation and Report cccccccccccesssssesesceeeeceeeeceeeeeeeeessssseeeeeeeeeseeeeeeeeeeeeeeesaeeeesaaaeeseesses 25 3 9 SNMP Message Filter sendQuick Alert Plus and Entera Only cc cecccccseeeeeeees 26 3 8 Syslog Message Filter sendQuick Alert Plus and Entera Only cceeeecceee ees 28 3 9 Network Monitor sendQuick Alert Plus and Entera Only cccccccccceeeeeeeeeeeees 29 DAO Messa DA SC CUMILY sn nod atateseanridaesabet contr nen A 33 FANCSENG SMS Vid SENGOUICK SEVE orme n a E T T 37 3 12 Sending Mass SMS Broadcast usi
32. ble SMS Response Reply SMS back to user sender if no Keyword is match Set to NA to disable Click here to view modem status message routing Click to view virtual routing Click here to setup the message respool checker The system will send an email notifcation if the SMS failed to send Set to NA or This will be used by the system for sending received SMS message Set to NA to This will be used by the system for sending received SMS message back to the popuser localhost This will be used by the system for sending received SMS message Set to NA to popuser localhost d Save Setting M Reset Figure 10 Failure and Receives SMS Setting Figure 11 below shows the modem task detection as well as the modem routing information On the left you will see the task name sms dev1 and the items like SMSC number IMEI number Telco network and signal strength is displayed If you see a modem status as in Figure 11 the modem is detected Otherwise modem is not detected On the right hand side is the modem routing information You can send SMS by choosing a specific modem by domain name mobile prefix or modem label Incoming SMS can be processed specifically to an email Response Email or URL Response URL You can also designate which modem is the default modem or select any modem that is available to send SMS sendQuick Entera gomen Modem Informat
33. ble on the monitor screen The display is shown in Figure 75 below Mounting non root local filesystems tnpfs on sdeurshm type tnpfs Cru mode 0755 tnpfs on tmp type tmpfs Cru size 512MN mode 1777 tnpfs on var run type tnpfs Cru mode 0755 Using etc random seed to initialize dev urandon INIT Entering runlevel 3 Going multiuser Starting susklogd daemons usr shin syslogd r process syslogd is using obsolete setsockopt 50_B SDCOMPAT usr sbin klogd c 3 x scanning all LUNs for additional hardware sbin rescan scsi bus 1 Host adapter mptspi found scamming hosts channels 0 for SCSI target IDs 912434567 LUNs 0123456 0 new devicets found 0 device s removed Starting Internet super server daemon usr sbin inetd Starting OpenssH SSH daemon usr sbin sshd Updating shared library links sbin lIdconfig Updating X font indexes usr X11R6 bin fc cache Starting ACPI daemon usr sbin acpid usr local apache bin apachect l start httpd started postmaster starting SIOCGMITIPHY on eth failed Operation not supported IP address ethO 00 00 29 E6 40 64 192 1668 1 111 Kernel IP routing table Dest ination Gateway Genmask irtt face 192 168 1 0 0 0 0 0 299 299 299 0 0 eth 127 0 0 0 0 0 0 0 299 0 0 0 192 168 1 1 Figure 75 IP Routing Table In the monitor console the administrator can perform the following functions e Configure IP address of sendQuick s
34. bleaddress ods ka Aplus_gen modem enc mobileaddress txt E Connect s GE p4 enc SHARED nets_maintenance odt C Entera_s20 9 pS6 enc all outlook_images F Enterprise 25 p32 enc patch a school_smsoutbox txt T send_recei at pdf alias F sendQuick pore 1 xls Name Entera_s2007 FE sendQuick a odp alias f Ga TApHnEne ki Documents 2 i Size Z MB Z AEN Hal sendQulck todp alias slack Eisesienane FA Music ial sendQuick resent odp Created 4 20 09 4 sendQuick present ppt 11 57 PM i mobilea D sendQuick 8 0dp alias Modified 4 20 09 F MEDIA PLACES Desktop Fi jawong iy Applicati Hide extension Figure 68 Select Patch File to Apply Apply Patch wd t 8 A ELA EH Users jswong Desktop patch Entera_s Figure 69 Upload File and Patch The process to restore the backup and configuration is the same Similarly the backup file can only be applied to the same version creation number Copyright 2002 2009 TalariaX Pte Ltd 48 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 18 Send SMS Specifications This section document the specifications to send SMS via sendQuick The send SMS specifications allow developers to develop applications to send messages to sendQuick server via email or HTTP Post methods The detailed specifications were explained in Section 3 11 earlier and a copy of the specifi
35. cations HTTP Post is included in the sendQuick CD ROM for detailed reference Figure 70 shows the specifications for summary reference The specification for sending SMS messages to sendQuick are as follow e HTTP method URL 1 http 202 172 42 34 cmd system api sendsms cgi or URL 2 http sms mmstv tv cmd system api sendsms cgi CGI Variables tar_ num The target mobile number tar_msg The message for the user tar mode The message mode Either text or utf label Target modem label optional Only applicable if set in the system e Email method no modem designation Email 1 tar_num 202 172 42 34 or Email 2 tar num sms mmstv tv e Email method with modem designation Email 1 abel tar_num 202 172 42 34 or Email 2 jabel tar_num sms mmstv tv The SMS message will be the email message content Label is optional only applicable if set in the system Figure 70 Send SMS Specifications 3 19 POP User Account in sendQuick sendQuick server has a built in and pre configured POP account for easy access single user environment or when an alternative e mail server is not present in the network This POP account will allow the administrator or any user to use this POP account to receive SMS by using the SMS to email reply option The default and standard configuration for this POP user is as follow POP username popuser Password popuser default password POP e mail account
36. ck is failed Continuous will send SMS for every check attempt that failed Note The checkign process will continue even if the response is failed Alarm Trigger Mode Te triggering can be configured to trigger when the failure happen the first time or the second time The second time failed means SMS will only be triggered when two consecutive failure occurs Total Test Ping This is the total number of test ping packet or Port check or URL check packet will be sent Time Out refers to how long the packet response must not be longer If it is longer than the time configured in seconds the checking will fail Copyright 2002 2009 TalariaX Pte Ltd 31 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Configuration Description Alarm Threshold This refers to how many of the test packets must fail before the SMS is sent Hence the higher the number the less SMS will be triggered as it is less sensitive to failure Monitoring Frequency This is the time in minutes interval to perform each check The time interval is advised to be wide gt 10 minutes to avoid any system and network overload due to too much traffic generated by the PING Port and URL check packets Monitoring Frequency Upon This is the interval usually shorter that will be used if there is a failure Failure in server response This will allow a more frequent checking when a failure occurs Serve
37. d 52 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential When saving as Primary server once you Save the system will show a configuration process and Secondary server will be updated automatically If the update is successful or unsuccessful it will be displayed on the web interface Note Please have the cross cable connected between the Primary and Secondary servers E2 before the Primary server can activate the Secondary server Once the configuration is completed the two 2 servers are already in HA mode The HA function is sendQuick works with an actual IP on actual LAN SendQuick does not use a virtual LAN for the HA Hence when there is a failure the Secondary server will restart and will reconfigure itself as the Primary server IP ensuring there is continuous performance and no changes done at the application layer Applications can continue to send SMS as the IP is assumed by the Secondary server ensuring continuous SMS availability The switch over downtime is about 30 seconds When the Primary server is restored and turned on the two servers will synchronised and their roles will be reverted to their original configuration automatically This process will take about 30 seconds as well In summary the step by step guide to configure HA systems are as below Step Materials Required Configuration 1 IP address set Configure the IP Netmask and Gateway of Primary and Secondary serve
38. ding Change Password change the default log in password in the system Send SMS Specifications these are the specifications and format to send messages to sendQuick server We will start explaining on the Server Set up first The Server Set up is the default view of the system when log in successfully You can configure the following items in the Server Setup a b c d e f g Server Host and Domain The server hostname is the name assigned for the server This can be of any name like sendquick or use a name that is related to your company Domain is the registered domain in your network eg company com sg Use a valid name if you have a DNS to do name resolution Server IP Address This is the IP address assigned to the sendQuick server You can use an internal or public IP depending on your network configuration This IP is used to identify the server and will be used in all communications between sendQuick and external applications as mentioned in Section 3 11 The default IP is 192 168 1 8 Netmask This is the subnet mask value of the network This defines the network that you are connected to Most networks use 255 255 255 0 This has been set as the default value in the system Gateway IP Address Gateway IP refers to the IP address of your machine that does routing to other machines in another network For most networks it refers to your router s IP address DNS Server IP Ad
39. dress DNS Server refers to machines that will resolve a valid hostname and domain name This is usually a server that is connected to the Internet with the capability to update the hostname via the public Internet or via an internal network for internal DNS If you do not have a DNS server set the IP to 127 0 0 1 This allows the sendQuick to obtain updates from Internet periodically Note If you are using a firewall please configure your firewall to allow UDP connection port 53 as DNS server 127 0 0 1 uses UDP for data update Email Gateway IP Address Email Gateway refers to the SMTP server that will send email out to the Internet If you have an email server in your office or you are allowed to use an email SMTP gateway on the Internet use that IP in the sendQuick server Else insert 127 0 0 1 to use the internal SMTP in sendQuick server See Section 3 10 on security on using this SMTP gateway You can also fix the SMTP static routing in the table space provided If you are using Exchange LotusNotes as your SMTP please configure the DNS to assign a valid domain as well as the MX record in Exchange Lotus for proper SMTP routing Check to use Hostname for all emails By checking on this field all emails that sent out from the sendQuick server like failure notice incoming SMS etc will bear the Hostname that you had configured in the Hostname section in the Server Set Up Copyright 2002 2009 TalariaX Pte Ltd 8 SendQuick Serve
40. e any other copyrighted material Except that if the SOFTWARE is not copy protected you may either make one copy of the SOFTWARE solely for backup purpose or transfer the SOFTWARE to a single hard disk provided that you keep the original for backup or archive purposes You may not copy the product manuals or any written material accompanying the SOFTWARE Some of the components that support the SOFTWARE are owned by independent owners and developers The copyrights of these components are owned by their respective owners and developers and TalariaX does not claim to own or develop these components 4 Other restrictions You may not rent or lease the SOFTWARE but you may transfer your rights under this license agreement on a permanent basis if you transfer all copies of the SOFTWARE with the server hardware and all written material and if the recipient agrees to the terms of this agreement You may not reverse engineer de compile or disassemble the SOFTWARE and any such acts and intent is considered a violation of copyright law in Singapore and your respective countries Copyright 2002 2009 TalariaX Pte Ltd 2 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Limited warranty TalariaX Pte Ltd warrants that the SOFTWARE will perform substantially in accordance with the accompanying product manual s or the online manual for a period of 365 days from the purchase date This limited warranty period also appli
41. e purpose of these email addresses is to offer the flexibility for users to forward alert messages to common email addresses that can be created by the users All types of usernames can be created except for default and monitor that had been reserved by the system Just enter the desired email address user names in the space provided For more addresses just enter them on the next line All addresses will end with the IP address or the domain name of the sendQuick server If the sendQuick server has an IP of 792 168 1 8 or a server name of sms com sg then the email addresses created will be as follow if the email username is alarm alarm 192 168 1 8 or alarm sms com sg All the messages that were sent to the filter accounts can be forwarded to other email addresses as a backup function Insert the required email addresses in the spaced provided in Figure 24 labelled as Email Forward Addresses Note the SMTP configuration in Server Setup need to be configured for proper mail delivery To insert more address use the next line one line for each email address Once complete configuration select the Save button and you will see the Mail Filter Summary Copyright 2002 2009 TalariaX Pte Ltd 21 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Z TalariaX sendQuick Microsoft Internet Explorer File Edit View Favorites Tools Help Eid Ora O x a P O search y Favorites 3 R ee Q 3
42. e two file formats select the Send SMS item on the left navigation bar You will notice a File Upload item as shown in Figure 53 Select File Upload and select the File Type Language your message is written in and Browse to select the file Select Upload once you are ready Figure 54 The messages are displayed for your preview to check the messages before sending If all the messages are OK under Message Format then you can send the messages without errors If there are messages that are Error you can choose to amend the original file and upload again If all messages are Error indicating wrong format you will not be able to send the messages Once you are satisfied with the messages in the preview select Send and the messages will be sent for processing and sent as SMS You can select Cancel to perform Upload again Copyright 2002 2009 TalariaX Pte Ltd 38 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential This feature allows you to export data from database and others to send SMS to all users on one single process Send SMS Please select the following options for sending messages mi 0 Maatssrelel omeryigiepas FILE UPLOAD Send Messages using Web Form ASCII Text ISO 8859 1 GO Figure 53 Send SMS Option for File Upload and Direct Sending Jeani tA Comma Delimited csv txt Language Een ASCII Text ISO 8859 1 _Please specify file to upload
43. ear month day Example 2003 01 31 Date and Mobile Message Del Time Number a 10 08 2009 1 00 15 50 6593707074 6596197777 355780003006804 PlIs can u cancel the appoinment Because i m on sea 10 08 2009 6597829931 6596197777 355780003006804 00 40 47 10 08 2009 6590292957 6596197777 355780003006804 07 05 51 es patpi 6597911646 6596197777 355780003006804 1 fr sulaiman mohd nasir 10 08 2009 6596425696 6596197777 355780003006804 1 09 20 59 10 08 2009 6581338154 6596197777 355780003006804 09 26 41 10 08 2009 6581338154 6596197777 355780003006804 09 27 50 9 peha 6598156009 6596197777 355780003006804 Is confrm a Figure 61 SMS Message Inbox Log Discarded Alerts eoo ooro co Format year month day Example 2003 01 31 Date amp ejoa mm o ma OO memmen O maeeon fomne Hi This is the qmail send program at sendquick messenger I m afraid I wasn t Discard sms sms mmstv tv failure notice able to deliver your message to the following unmatched addresses This is a permanent error I ve alert given up Sorry it didn t wo z Figure 62 Discarded Alert Log Discarded Alerts are messages that were sent to sendQuick filter accounts for processing but did not match the Email SNMP Traps or Syslog filter rules These unmatched messages will be logged in the discarded alert log Hence if you did not receive any SMS after configuring the filter rule
44. ednesday Shift Time Friday Shift Time _ Saturday Shift Time Shift Time format is HH24MM HH24MM eg 1pm to 6pm is 1300 1800 Use to separate different time range Thursday Shift Time 0700 1800 Figure 19 Create New Shift There are instances where a shift is for a particular period and not repeated eg from 10 January to 3 March In this instance select No Specific Day Selection in the shift creation page as shown in Figure 18 above Once selected a calendar as shown in Figure 20 below appears Browse to the relevant month and select the dates that are applicable All required dates need to be selected To unselect click on the selected dates again and the highlight will disappear as seen in Figure 20 below i 2 izgdaas 6 t234 1 345 6 2 amp s FES 10281215 5 6 zS SIV zit S amp S Grae 10111213141516 14151617181920 12131415161718 9 101112131415 17 18 19 20 212223 21 22 23 24 252627 1920 21 22 232425 16 17 18 19 202122 24 25 26 27 282930 28 29 30 26 27 28 29 3031 23 24 25 26 272829 31 3031 September October November December SuMoTu WeTh Fr Sa SuMoTu WeTh Fr Sa SuMoTu WeTh Fr Sa SuMoTu WeTh Fr Sa i224 5 t12 23 1i dZ 3 ss 67 i 2 225 678 9 101112 4567 8910 8 9 1011121314 6 7 8 9 101112 13 141516171819 111213 14151617 15161718192021 131415 16171819 20 21 22 23 242526 1819 20 21 222324 22 23 24 25 2627 28 20 21 22 23 242526 27 28 29 30 25 26 27 28 293031 2930 27 28 29 30 31 To Select or DeSelect the dates
45. elete Sally Tan 659988776655 sallytan company com new grp real Taiwan in Juniko Hiroshi 65887766554 juniko company com ITMS Taiwan in Kalyani Elan 65997766554433 kalyani company com App ITMS Group C Zulfik Ahmed 659988771100 z ahmed company com ITMS Group C Figure 21 Phone Book Summary Select Create and a new record can be created as shown in Figure 22 below Enter the username mobile number preferably in international format with a sign email address where required Then select the groups whom this user will belong to You can select multiple or no group assignment The display list are the existing groups To create a new group enter the group name in the New text box The name in the text box will form the new group name for the phone book Finally select the shift to be allocated for the user from the drop down menu New Phone Book Entry Sally Tan 659988776655 sallywian company com Taiwanin Clear Submit f Cancel Figure 22 Create New Phone Book Entry Select Submit once the information is correct and the record is created The same interface will appear for editing the phone book The system can support unlimited number of records for the Phone Book Copyright 2002 2009 TalariaX Pte Ltd 20 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 8 Mail Message Filter Select the Mail Message Filter in the Navigation Menu and the Message
46. emails Setup the system as DNS server for private network click For optional network setup click j For system date time and time zone setup click f Save Setting W Reset Figure 3 Server Setup 2 RP fc F 2 n Domain This set the domain for the network Mail Exchange Server IP This set the mail exchange server for this domain It must be in IP format Host List jentera 192 168 1 8 sendquick com 192 168 1 8 This set the hostname that is available for the domain The format is name IP The system will set the host name as name domain accordingly For Example hostname mail company com where domain is company com name will be mail Please list one host for each line If there are two host use 2 lines Save Jf Reset Figure 4 DNS Domain Name Setup Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Network Interface eth1 00 0C 29 E7 B3 0B This will set the IP and netmask for eth1 Please consult your network administrator for correct settings Network Interface eth0 Network Interface eth1 Static TCP IP Route This additional static network routing into the system This option facilitate the system to access a server that require different gateway instead of the default gateway specified above Format target machine target gateway eg If a machine IP 10 1 1 10 require specific
47. endQuick subsequently Just wait patiently until the process completed and you will b prompted to Save the file You will notice that sendQuick backup files are named in accordance to the bakfiletype date with an extension enc This is a proprietary format for sendQuick and can be used for sendQuick server only Please use the same file when you restore the configuration or alert rules respective The administrator can also create a diagnostic file when required A diagnostic file is an sendQuick system image file that will capture all the essential system information logs and other relevant information in sendQuick This file is very useful for sendQuick technical team to review when it is required to troubleshoot any problem in sendQuick Select the Start button at Create System Diagnostic File in Figure 65 below The creation process may take a few minutes depending on the file size so do be patient Similarly DO NOT CLOSE THE BROWSER when the creation process is in progress for a few minutes and may be as long as 10 minutes Once completed the browser will refresh and a Download link will appear Perform a right click and save the file and send the file to sendQuick technical for review The file is an encrypted file with enc extension Copyright 2002 2009 TalariaX Pte Ltd 46 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Start Start Start Start Check
48. erver Time Setup Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual 10 Strictly Private and Confidential When you have completed the server set up select the Save Setting button The server setting will be saved into the system with the new IP address provided However this does not activate the server with the new IP address To activate you will need to select the Activate Setting button After activation you will be prompted to login to the system again Selecting the Activate Setting button ensures the changes had been fully activated in the server After this configuration you can choose to access the server from other computers on your network and not directly from the server If you wish to do so just perform the following steps Action 1 Activate your Internet browser either Microsoft Internet Explorer or Netscape 2 Type in http the new IP address If your new IP is 192 168 1 8 you should access http 192 168 1 8 3 You should see a screen as depicted in Figure 1 Note Please remember to plug in the ethernet LAN cable before you access the server via the network You can connect the ethernet cable to the server now 3 4 SMS System Set up SMS System Set up refers to how the modem is connected and how the sendQuick server interacts with your applications for sending and receiving SMS There are 9 main items that need to be configured These i
49. es to the hardware and the GSM modem TalariaX reserves the right to amend the limited warranty period without prior notice Customer remedies TalariaX Pte Ltd entire liability and your exclusive remedy shall be at TalariaX Pte Ltd s option either areturn of the price paid or repair or replacement of the SOFTWARE that does not meet the limited warranty and which is returned with a copy of your receipt The limited warranty is void if failure of the SOFTWARE has resulted from accident abuse or misapplication by the user licensee Any replacement SOFTWARE will be warranted for the remainder of the original warranty period but at least for 30 days No other warranties To the maximum extent permitted by applicable law TalariaX Pte Ltd disclaims all other warranties either express of implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to the SOFTWARE hardware the accompanying product manual s and written materials The limited warranty contained herein gives you specific legal rights No liability for consequential damage To the maximum extent permitted by applicable law TalariaX Pte Ltd and its suppliers shall not be liable for any other damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information infringement of local regulation or other pecuniary loss arising out of the use
50. ession that was configured for the Report Figure 31 The report will consists of the summary of the numbers that acknowledged and those that did not 92323456 60124343546 Juniko Hiroshi 65887766554 Kalyani Elan 65997766554433 Sally Tan 659988776655 Zulfik Ahmed 659988771100 save K Reset J Cancel Figure 31 Report Configuration 3 9 SNMP Message Filter sendQuick Alert Plus and Entera Only Apart from email to SMS alert sendQuick also support SNMP Simple Network Management Protocol to SMS Email function The SNMP trap feature is supported by a wide range of network equipment and devices in the world With SNMP Trap support sendQuick users will be able to send SMS alert messages either via email or SNMP To capture the SNMP trap just point the SNMP trap messages from the devices and equipments to the sendQuick server The default community setting and port in sendQuick is Public and 162 These are commonly available community and port for SNMP in all devices and is supported by sendQuick Alert Plus and Entera Hence if your devices need to configure the community and port just configure based on the information provided Once you had configure the SNMP trap to sendQuick server you can configure the relevant trap messages that will trigger a SMS message This is called the SNMP Message Filter Select the SNMP Message Filter option on the left navigation bar and you will see the SNMP Filter Summary
51. file to ensure messages are processed and sent If you receive the SMS sent then the problem lies with the application server If you did not receive a SMS message there could be a problem with the SIM card or GSM modem iv Check that the SIM card has sufficient credit for prepaid or that the GSM modem is blinking You can try to remove and reinsert the SIM or to unplug and replug the modem into the USB serial slot If you are using a new SIM card please ensure that the SIM PIN number lock has been disabled or unlock Please perform a SMS or phone call with the new SIM card in a phone to ensure the SIM is activated If all fails contact TalariaX for technical support Copyright 2002 2009 TalariaX Pte Ltd 58 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 6 9 I had configured the reminder and escalation function and I am receiving the SMS However the Reminders and Escalations are sent even after I sent the correct reply Acknowledgment There are two possible causes 1 The SMS acknowledgement was received about the same time as the reminder or escalation message was sent Therefore the messages were generated while the acknowledgement was received In this case please set the reminder escalation timing interval with a larger value 11 The acknowledgement SMS format and the Number list need to be an exact match Most incoming SMS has an international format with a plus sign In order to have
52. g does the time lapse before a reminder SMS is sent The reminder will only be sent if there is no acknowledgement within the time set When either reminder or escalation is selected activated the SMS message will include an ID value eg ID 25 which is a numeric value To respond to the case reply the SMS with the number eg 25 and send back to sendQuick This SMS acknowledgement will stop the reminder and escalation process However if no acknowledgement is received from any alertee the reminder once and then escalation will be triggered For acknowledgement reply user will need to reply the message with the message ID that appears on the SMS message The reply message must have the message ID as the first word The email reminder and escalation has no acknowledgement function It serves as information purposes only The phone numbers to receive the reminder will be the original alertee list that was configured to receive the SMS For escalation you can select from the Phone Book or group or insert the numbers in the text box provided Similarly if the SMS is acknowledged before the escalation is triggered the escalation message will not be sent Copyright 2002 2009 TalariaX Pte Ltd 25 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential However if there is no SMS acknowledgement from any recipients despite the reminders and escalation a SMS summary report will be sent at the end of the time s
53. gure 25 Message Buffer Timer is a configuration to avoid repeated SMS when devices generated repeated messages or send repeated messages to sendQuick The value inserted in the buffer timer Figure 25 means any repeated messages sent to sendQuick within the buffer time will be discarded This allows sendQuick to ignore the repeated messages and only send one 1 SMS for each event Hence to avoid more repeated messages set the time buffer to a higher value Copyright 2002 2009 TalariaX Pte Ltd 22 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 8 2 Create New Message Filter The administrator can create new message filters by selecting the Create button on the Message Filter Summary Listing in Figure 23 The interface to add a new filter is shown in Figure 26 below The filter works by checking on the three attributes of an email message They are the Sender email address FROM field Subject field and Message body content There is a checkbox on the side of the field name If the desired field name is required for filtering just check the box Then fill in the required content that will be used to filter the messages You can select more than one checkbox and determine the relationship as AND All and OR Any relationship Hence the SMS alert will be sent only if the criteria are fulfilled The filtering engine is based on matching the exact words or character and the phrase filled in the space
54. he default admin123 To perform this enter ALT and F3 on the keyboard and the Reset Password Prompt is shown on the screen as seen in Figure 78 Reset password prompt Reset password lt y n gt y Password reset to default Reset password prompt Figure 78 Reset Password Prompt Follow the instructions that are shown on the screen the reset password will be executed Once the reset has been done you can perform the web login with the following Username admin Password admin123 Copyright 2002 2009 TalariaX Pte Ltd 56 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 6 0 TROUBLE SHOOTING You may encounter some common problems when using sendQuick Server This section serves to address these common problems and how to overcome them 6 1 I have forgotten the IP address of my sendQuick server How do I check If the system is powered up connect a monitor to the VGA port and notice the IP address in the IP routing table Figure 75 The IP is address is the IP on eth0 6 2 I have done all the set up I tried to SMS via the web interface as explained in section 3 12 but no SMS was received Why You could be facing the following problems 1 Modem connection is not properly attached Please check the USB connection 11 The SIM card is not placed properly or not working Try with another SIM card iii The SIM card is not activated see Question 6 8 6 3 I set al
55. he SOFTWARE is in use on a computer when it is loaded into memory or installed into permanent memory of that computer This license is attached with the hardware Server that was originally installed by TalariaX This license does not permit or allow or warrant any rights to redistribute duplicate compile reverse compile or any acts that will remove or seek to remove the SOFTWARE from the original server that it was installed in The effort for the above stated actions include both software or hardware related including but not exclusive to hard disk duplication network transfer network duplicate or any acts that may cause the removal of the SOFTWARE from the original storage position Any of such acts stated herein shall amount to a breach of the copyright and this licensing agreement and is punishable by the Court of Law in Singapore and your respective countries Duplication copying or whatsoever acts or intent pertaining to remove the SOFTWARE from this server is strictly prohibited 2 Additional grant of license In addition to the rights granted in Section 1 TalariaX Pte Ltd grants you a nonexclusive right to use the SOFTWARE in the Server by an unlimited number of users or application servers to send messages to an unlimited number of recipients 3 Copyright This software is owned by TalariaX Pte Ltd or its suppliers and is protected by Singapore and international copyright laws and treaties Therefore you must treat the SOFTWARE lik
56. he active links to the keywords You can also Edit and Delete the keywords To create a new keyword select the Add Keyword button in Figure 14 above You will see a list of entries to configure the keyword as shown in Figure 15 16 and 17 below Items Description Keyword This is the keyword to be assigned Enter the desired keyword in this field Keywords cannot be duplicated and are not case sensitive Description The description for the keyword for easy reference URL This is the URL HTTP Path that will receive the redirected incoming SMS via HTTP Post containing the keyword specified Email Address This is the email address that will receive the redirected incoming SMS containing the keyword specified Redirect Mobile Number This is the mobile number that will receive the redirected incoming SMS containing the keyword specified Autoreply To turn on or off the auto SMS reply to all incoming SMS containing the keyword Autoreply Message If the autoreply is turn on the message in this field will be sent to the sender as SMS message Copyright 2002 2009 TalariaX Pte Ltd 16 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Items Description Email Brochure To turn on or off the auto email brochure reply to all incoming SMS containing the keyword and email address in the SMS message Reply Email Address If turned on this email address will
57. ion Task sms dev1 SMSC 6596400001 IMEI 355780003074075 SingTel Home Network fz default modem ip amp Diagnostic ee Cond 2 i POE Sa Send 5 5 SO ns Ee Ver 2008 1120 5 Route Setup By Domain By Prefix Response Email Response URL _ Exclude from SMS Keyword Management Label C Only for desginated request Use any modem that is available LC No signal i s Bad jl _ siWeakj Ss OK L_ Good ___J Excellent For route by domain the system will use the domain to send SMS via a specific modem There should be only 1 doma For route by prefix the system will use the prefix number here to send SMS via a specific modem Only 0 9 and is as prefix number should be used for international format Use to separate different prefix value Figure 11 Modem Status Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual 14 Strictly Private and Confidential The Virtual Modem routing allows two 2 sendQuick servers to share the modem to send and receive SMS This is particularly useful if the sendQuick servers are located in different geographical region different countries and they can be used to send SMS locally in their own country Basically virtual modem allows a message to be routed and sent via different sendQuick server by filtering based on the mobile number pre fix Figure 12 below shows a summary of virtua
58. ion 3 5 View Modem Status Virtual Routing and Message Respool Checker This section will indicate whether the GSM modem is connected and detected by sendQuick server It also allows for the configuration of virtual routing to send SMS with a different modem and message retry functions This is shown in Figure 11 12 and 13 below When you switch between USB and Serial connection and vice versa please remember to shutdown the server connect the relevant modem and restart the server You need to restart the server as sendQuick may not be able to detect the modem properly This is more evident in the USB modem For receiving messages either Error or SMS Response Messages you can use both HTTP Post Get and E mail methods The error HTTP string will be as follow http lt failure_url gt mno 91234567 amp txt Hello World amp status F Where mno the mobile phone number txt the text message status F failure The Received Messages SMS Response string is explained in Section 3 14 To complete the System Set up fill in the information in the spaces provided as shown in Figure 8 9 and 10 below Copyright 2002 2009 TalariaX Pte Ltd 12 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential stem Secu Modem Setup By default the system use the same modem for retry when encounter Total Modem 1 b failure to send SMS Check Use different modem f
59. l modem routing for different prefix number via different server The configuration page is shown in Figure 13 below Virtual Modem Routing List s Application IP Application Description Status For sending all mobile number start with 9 Enable For sending all mobile number start with 8 Enable For sending all mobile number start with 65 Enable For Taiwan No HEG Select all amp Add New Record CELY Figure 12 Virtual Modem Summary Edit Modem Routing setting 202 172 42 35 Routing Rule Prefix Number For sending all mobile number start with Description Figure 13 Virtual Modem Configuration For configuration specify the IP address of the destination sendQuick server the routing rule mobile numbers starting with specific character characters enable disable the service and the description An example is shown in Figure 13 above When everything is completed select Save Setting button and the data will be updated with the new configuration However this does not activate the server with the new configuration yet To activate you will need to select the Activate Setting button After activation you will see the confirmation message to confirm the setting activation Copyright 2002 2009 TalariaX Pte Ltd 15 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 5 Keyword Management The purpose of Key
60. l the configuration in the server set up accordingly but I still cannot send e mail to SMS from my e mail software Why There may be a few reasons for this We will review the possible reasons accordingly 1 The physical network connection may be faulty Try to ensure that the network cable is plugged in properly and do not use an old cable Once the cable is fine then 11 Try to ping the sendQuick Server from a remote machine If there is no reply there are some problems with the network or connection or the switch some switch requires hard reboot to activate a new connection Please check If you get a ping reply then iii Check your e mail server setting Your mail server may not be supporting the e mail address for SMS as it does not contain a valid DNS or name server when you use an IP You need to configure a static mail routing in your e mail server You can also try by changing the SMTP server in your e mail client configuration to the IP address of sendQuick Server If it works after you change the SMTP server then it is a problem with your e mail server concerning the mail routing information Contact your administrator for assistance If sending email via Exchange or Domino please ensure you register the SMS domain in the DNS perform mail routing in Exchange Domino MX or A records for proper email routing iv Your modem connection could be loose Try to fasten the modem especially the USB version and restar
61. lariaX Pte Ltd 57 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 6 6 6 7 6 8 I am getting email alerts on my administrator email account stating that the modem is not found or having problem What should I do The sendQuick server is designed as a 24x7 system with a built in self checking mechanism to the modem and SIM card availability Hence if there is any failure to detect the modem or SIM it will generate an error message and email to the administrators email account If the error messages is not frequent that is the alert message is occasional and not continuous for every second there is no cause for alarm Instances that may cause this problem is when there is an intermittent weakness in the GSM network or the system cannot find modem at that point of time However if the error message in continuous for every second and still happening at the point when you read the messages then there is an indication that there 1s some modem or SIM problem with the system see question 6 7 I am getting continuous alert messages stating that there is no modem and the alert message is occurring every second or I cannot send SMS despite able to access the system via web interface What is the solution If either of the above happened there could be a problem with the GSM network SIM card or GSM modem Troubleshoot by checking the following areas check that the SIM card is still in service or there i
62. load CSV and Tab Delimited The sendQuick server had preset the HTTP and E mail sending methods tied to the IP address of the server Hence whenever you change the server IP the URL and e mail address will change Note You should configure the Server with the correct fixed IP and should not change them unless absolutely necessary The setting for the message sending HTTP URL and e mail are as follow HTTP Post Get http lt serverIP gt cmd system ap1i sendsms cgi E mail lt tar_ num gt lt serverIP domainname gt Example If you set the IP address to 192 168 1 8 then the URL and e mail for sending messages are as follow HTTP Post Get http 192 168 1 8 cmd system api sendsms cgi E mail lt label gt lt tar_ num gt 192 168 1 8 The format for sending messages via HTTP is determined by the variables that define the mobile phone number and message body The defined format for HTTP Post Get is as below if server IP is 192 168 1 8 CGI HTTP variables tar num target handphone number tar msg message to send via modem tar mode mode text ASCII or mode utf8 Unicode label modem label to allow specific routing of the HTTP Post to specific modem trackid tracking ID provided by remote applications for status checking optional status url URL for sendQuick to HTTP Post back the status optional priority The priority to send the SMS in sendQuick optional Example http 192 168 1 8 cmd system api sendsms
63. low the administrator to pre configure the name mobile number and email of the individuals who will be selected for receiving SMS under the filter rules The Shift Management define the time period and the days that a particular individual groups will receive the SMS if the event is triggered This is also commonly known as duty roster module Select the Shift Management in the Navigation Menu and the Time Shift Summary will be shown in Figure 18 The Shift Management section need to be configured first before allocating the shifts to the users in the Phone Book module Section 3 7 In the summary below the Shift Name as well as the selected day and time of day is indicated as shown Delete _ Add Shift 1 Figure 18 Shift Time Summary Copyright 2002 2009 TalariaX Pte Ltd 18 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Select the Add Shift button and Figure 18 for creation of a new shift is shown Specify the Shift Name select the relevant Day and insert the Shift Time in 24 hour HHMM format The time range will be From HHMM HHMM as shown in Figure 19 below If there are multiple time slots per day use a comma to separate the different time slots in the day Once completed select Save and the shift time will be saved New Shift hift Name Group C ay Selected Sunday Shift Time 9700 1500 v Monday Shift Time 0700 1500 Tuesday Shift Time _ W
64. lue should be lower than the Total Test Ping If exceed the value it will be treated as only trigger the alarm upon all test ping failed Monitoring Frequency 10 minutes NOTE If set to 0 the system will disable the monitoring It Is not recommended to set lower than 5 minutes for actual deployment of the system as ICMP ping generate quite a lot of network traffic Monitoring Frequency 5 minutes upon failure NOTE If set 0 the system will use the value defined in the Monitoring Frequency Server Status Alert Disable Time HHMM Note If alert is hourly set in minutes HH is from 00 23 Figure 41 Configure Network Monitoring Setting 2 Copyright 2002 2009 TalariaX Pte Ltd 30 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Juniko Hiroshi 6588 7766554 Kalyani Elan 65997766554433 Sally Tan 659988776655 Zulfik Ahmed 6599887 71100 ASCII Text ISO 8859 1 Please respond to xIPx that is not reachable Figure 42 Configure Network Monitoring Setting 3 ASCII Text ISO 8859 1 Figure 43 Configure Server Online SMS Message Configuration Description Server IP URL The IP address of the server for PING Checking or the URL address Port No The port number for the port check service Alert Mode The mode is either Once Only or Continuous Once Only refers to sending SMS only one time when a che
65. ministrator will configure the sendQuick Server for it to work in your company s network to send and receive SMS The Administrator will need to work on the network configuration first which 1s the Server Set up Once you had configured the IP address and the relevant network set up you can access sendQuick from any workstations using a web browser This manual is a consolidated document for all sendQuick servers Therefore some of the items are found in some sendQuick models There will be an indication on the features of they are not applicable for some of the models 2 0 SET UP PROCEDURE The sendQuick Server is designed to be set up and configured easily It will save you time and resources and enable your corporation to have a SMS server within 10 20 minutes The following are the steps to set up the system fully 1 Connect the power supply and monitor to the system Power up the system and wait for the system to be fully started the IP routing table shown on the monitor Refer to section 5 0 3 Connect a cross cable to El launch a web browser and access via the default IP 192 168 1 8 Login using the username admin and password admin123 Configure the Server Set up IP address and others Configure the SMS System Set up Plug in the ethernet LAN cable Connect the GSM modem and insert the SIM card in the modem oy oe You will be ready to send and receive SMS messages when you have performed the steps above
66. nd variables are predefined by sendQuick and cannot be changed It defines the way that your applications are able to recognise the information sent from sendQuick Please refer to the format below for the HTTP Post and E mail communication methods Example of http response from the server http lt response_url gt mno 9 1234567 amp txt Testing amp dtm 02 06 10 14 19 18 amp charset utf 8 Where mno the mobile phone number txt the text message dtm the date and time of the SMS received charset language character set As for e mail the received SMS message will be sent to the e mail specified in Section 3 4 An example of the received e mail is as below From 91234567 192 168 1 8 Date Monday June 10 2002 2 31 PM To sh ang yahoo com lt sh ang yahoo com gt Subject SMS From 91234567 Sender 91234567 Timestamp 10 06 02 14 32 54 Message Test You will need to configure your back end system and applications to receive the messages in the format mentioned above Copyright 2002 2009 TalariaX Pte Ltd 40 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 15 Message Log The sendQuick server has a comprehensive log system that records the server and transaction log in the server Select the Usage Logs and Report on the navigation bar and you will see the interface in Figure 56 and 57 below The Logs are divided into four sections They are explained below
67. ng Designated File Format eee 38 3 13 Sending Messages to Overseas Mobile Numbef c ccssssceeeeceeeeeeeeeeeeeeeaaaes 40 314 Receive SMS Via senduk Server annern E eee 40 al Bath essa e LOO ena A A a A 4 De WO MANOS PASS WON eee a ata taled totais Sueahentiteatute ate hateahucatute ieeghettacture tehenanecets 45 3 17 System Backup and Dia snOst Cisse cvcsdoscaseasdssesnaesssnsenwiensvandassadegil savonnasssnsencsensvandesinds 46 Jde SENG SMS SPECI CALONS sarirani E AT A EAA 49 5 19 POP UserACcCOumt Ii Send O UIC K a stat detaeos satel dicetisbasi er de aeonaatun 49 3 20 Send Test Message from SendQuick Ser vel arana a 49 3 21 Shutdown Restart and Log out from the System ccc ceceeesssseeeeeeeeeeeeeeeeeeeeaaaaas 50 4 0 HIGH AVAILABILITY CONFIGURATION ccscccscossscssccssccsscesccsscesscescoess 51 5 0 CONSOLE CONFIGURATION AND SETTINGS cccsccsssscsssscessccessccssoees 54 JT Conieure sendQuic IP via C ONSOle raea E 54 VARESE W DLO in PASS WO e n a R Wat ebeasentel ee 56 6 0 TROUBLE SHOOTING sisisihin aeaaeai 57 Copyright 2002 2009 TalariaX Pte Ltd 4 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential SENDQUICK SERVER 3 0 ADMINISTRATION USER MANUAL 1 0 INTRODUCTION Welcome to sendQuick Server 3 0 Administration User Manual This document is prepared for the administrator as a guide for configuring the sendQuick SMS Server for sending and receiving SMS The Ad
68. ocal root sendquick messenger 2009 08 10 00 12 07 delivery 33743 success did 04 041 2009 08 10 01 13 06 starting delivery 33744 mag local root sendquick messenger Figure 59 Email Activity Log SMS Outbox Refresh Search From 2005 6 7 7o 200076 10 Format year month day Example 2003 01 31 Mobile SMSC vee 07 08 2009 R 202 172 42 35 11 27 34 postmaster eware com 6583686312 R 202 172 42 35 lt p gt email from sage crm 6 2 1119 lt p gt S 07 08 2009 R 202 172 42 35 116 14 188 127 6583686312 R 202 172 42 35 test from send quick entera 07 08 2009 R 202 172 42 35 14 28 49 postmaster eware com 6583686312 R 202 172 42 35 lt p gt test 6 1421 lt p gt i 42 35 ES peie postmaster eware com 6593968609 lape ip lt p gt email from sage crm 6 2 1119 lt p gt 17 03 17 postmaster eware com 1 R 202 172 42 35 lt p gt test from sage crm 6 lt p gt 07 08 2009 r 6583686312 R 202 172 42 3 f 6 2 1654 lt 07 08 2009 R 202 172 42 35 http equiv Content Type content text html 6 17 30 36 2n9Kk mispi com sg 6583686312 595 1792 42 35 charset utf 8 gt lt HEAD gt lt BODY gt lt p gt test lt p gt a lt RONY gt lt HTMI gt Figure 60 Sent Messages Outbox Log Copyright 2002 2009 TalariaX Pte Ltd 43 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential SMS Inbox Refresh Search From 2009 5710 T E C Format y
69. of or inability to use this SOFTWARE PRODUCT even if TalariaX Pte Ltd has been advised of the possibility of such damages In any case TalariaX Pte Ltd s entire liability under any provisions of this agreement shall be limited to the amount actually paid by you for this SOFTWARE TalariaX cannot guarantee that messages sent by using TalariaX s SOFTWARE PRODUCTs for wireless SMS messaging reach their addressees Neither can TalariaX guarantee that the SOFTWARE PRODUCT receives all messages through the used mobile equipment they have been sent to TalariaX is not liable for any consequential damages arising from the fact that messages tried to send by sendQuick Server products do not reach their target addressees mobile phones pagers or that messages sent to the mobile equipment used with the SOFTWARE PRODUCT will be recognized and read by the SOFTWARE PRODUCT For any clarifications please contact TalariaX Pte Ltd No 11 Howard Road 04 00 Tat Hong Industrial Building Tel 65 62802881 Fax 65 62806882 E mail info talariax com Web www talariax com Copyright 2002 2009 TalariaX Pte Ltd 3 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential sendQuick Server 3 0 Administration User Manual TABLE OF CONTENTS POTN EIROD G CLIO WN sieseccsecccades Joc ccenesessecoeuaevietssceccceweutetsissancesveucaceuseetaccocasveetaescees 5 260 SEA U F PROGE DURE sceni dedavieenassdacsuessavesvasceal
70. onfiguration first Select the Here button and the interface for configure the HA cluster is shown in Figure 73 Standalone Standalone Primary econdary setup System Mode Seconday dary will automatic setup the same set of modem grouping with the primary server for load balancing This option will set the system mode and primary server failure e The keyword management of secondary server will be disabled and will use the keyword management under the Standalone The system will run by itself for sending and receiving primary server messages Secondary will attempt to take over the IP of Primary if detect Primary failure The health check is done over Primary The system will share the modem pool with the secondary TCP IP connection Thus a reliable network connection is required otherwise an unwelcome network IP clash server may occur and give in unexpected result Secondary The system will monitor the primary server activity and attempt to take over the primary server IP upon primary server failure __ Check to suspend the clustering mode Use this only if there is a need to shutdown the system for maintenance NOTE Both machine needs to be in suspend mode manually Not applicable for Standalone mode Primary Secondary These fields only applicable for system mode Primary and Secondary Ifthis system is set as Primary then remote IP should be the IP of 10 1 1 11 Local IP Secondary If this
71. or retry will set the Vv system to use next available modem for retrying However this option is Use different modem for retry not applicable if only 1 modem connected to the system Includes Please check at least one Email SMS Format M Sender Email Address This defines how the incoming email will be formatted to send out as SMS Edl subject M Message Body Total SMS per Message This set the maximum number of SMS per message If long SMS is enable the system will attempt to send SMS parts as concatenated messages Mobile phone that suppose concatenated messages will join all messages and displayed as single SMS Check to enable long SMS Note Total 5 SMS per message for concatenated SMS maximum length for each part is 153 characters i i po E Some phone may not support concatenated SMS such phone may not display the the received SMS properly SMS to Email Function This option enable or disable sending email using SMS message Sending format M Enable SMS to Email is EM lt space gt email address lt space gt message Email To SMS Service This option enable or disable email to SMS If disabled it will discard all the Enable by email to SMS request HTTP To SMS Service ee oe This option enable or disable HTTP to SMS If disabled all HTTP to SMS request Enable 6 will be discarded Figure 8 Modem and Service Activation Setting FTP To SMS Service 5 E This option enable or disable
72. ormal Failure Bags essage Messag Sira Server Alert Rule interval Interval aan Alert Mode era j CEPON Onine Status Status minute minute Juniko Hiroshi 65887766554 Please respond to xIPx that is 2 3 y Zulfik Ahmed not reachable 659988771100 10 5 10 Continuous Disable Create J Disable Rule Enable Rule ff Delete Monitoring Frequency Form Details Server IP 192 168 1 26 Alert Mode Continuous e Continuous the system will send SMS alert to operator base on the Monitoring Frequency defined below e Once the system will send SMS alert to operator one time only upon detecting the server offfline Alarm Trigger Mode 1st Trial Failed e ist Trial Fail Once detect no response the system will be marked as fail and trigger the alert immediately once all test ping packet failed e 2nd Trial Fail Once detect no response the system will be mark the a system as fail but triggering the alert only the 2nd trial attempt The frequency of the 2nd trial attempt will be based on monitory frequency upon failure Figure 40 Configure Network Monitoring Setting Total Test Ping 10 Timeout for each Ping Test in seconds NOTE e If Total Test Ping set to 0 or leave blank the system will set as default 1 e If Ping Timeout is set to 0 or leave blank the system will set as default 5 seconds Alarm Threshold 10 The threshold that will be used to trigger the alarm The va
73. page as shown Figure 32 In this page you will see the summary of the SNMP message filters if any SNMP Filter Summary Rules Date Match Edit Alert Delete From Message Created 202 10 10 7 error10 29 07 2009 ANY Select all amp P Delete SNMP Forwarding Address Message Time Buffer Figure 32 SNMP Filter Summary Copyright 2002 2009 TalariaX Pte Ltd 26 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Before configuring any trap messages you may wish to configure the SNMP Forwarding which allow all incoming SNMP Trap messages to be forwarded to another server as Syslog messages The interface to configure is as shown in Figure 33 below You can also set the message time buffer which will allow repeated messages to be ignored 1f it occurs within the time buffer The time buffer setting is in minutes and similar toFigure 25 above When configuring a new SNMP Trap filter enter the relevant data and select ALL or ANY for the filter relationship The key difference is the FROM field is an IP address of the incoming SNMP Trap device Figure 34 The actual process is similar to Mail Message Filter as illustrated in Section 3 8 above A rule summary is shown in Figure 35 below Litsligel 222 Save Reset Figure 33 SNMP Filter Forwarding Address Form Details From 202 10 10 7 Message verror10 Match All Any Reset Save Cancel
74. popuser localhost Incoming POP mail server P address of the sendQuick server Outgoing SMTP server P address of the sendQuick server or others To change the password for the POP user account refer to section 3 16 3 20 Send Test Message from sendQuick Server To ensure that the server is functioning properly sendQuick has a built in message sending interface for you to send a test message Copyright 2002 2009 TalariaX Pte Ltd 49 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Please select the Send SMS button on the left bar and you will see the screen shown in Figure 53 in Section 3 12 above Select Send Messages Via Web Form and you will see an interface to send messages as in Figure 55 You can select the languages that you wish to send the message as shown in the language selection box as shown in Figure 53 Once the message is sent successfully you will see a success page 3 21 Shutdown Restart and Log out from the System To Shutdown Restart or Log out just select the relevant button from the navigation menu located at the Top Right Hand corner of the interface Figure 71 You will see a successful message when the task is confirmed Shutdown Restart Logout Figure 71 Shutdown Restart and Logout Copyright 2002 2009 TalariaX Pte Ltd 50 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 4 0 HIGH AVAILABILITY
75. r 3 0 Administration User Manual Strictly Private and Confidential h Setup DNS Server The sendQuick Entera can be configured to function as a DNS server This is very useful if companies do not have an internal DNS server in their infrastructure This DNS configuration allows the company to set up and assign a domain internally This DNS can only be set up with one 1 domain and can support multiple subdomain Referring to Figure 4 you can set the email routing information MX record as well as the subdomain mapping to the respective IP address i Optional Network Server The sendQuick can support up to four 4 network ports This section allows for configuring the other network ports assign the data transfer speed and the web server port configuration Figure 5 and 6 i Server Time Configuration The server time is configured manually or automatically updated with a web server that is synchronised with a NTP Figure 7 Email Gateway Default This set the email gateway that will be used by the system for sending 127 0 0 1 emails The system will use the default route for sending all the email If unsure set 127 0 0 1 messages z The static SMTP route is use for fix SMTP routing to a specific mail server eo NON Format is domain IP address For example all emails to abc com will be forwarded to 192 168 1 55 thus enter abc com 192 168 1 55 Leave blank if not applicable v Check to use hostname for all
76. r Alert Status This service function on a different way here it will send SMS when the server check is successful Hence it can be configured to send SMS hourly or daily Mobile Number to Receive The list of phone numbers to receive the alerts when there is a failure or SMS when server is back online If Phone Book is present just select the required numbers or groups or it can be a mixture of all entries send SMS for Alert The SMS message sent when there is a failure Server Online Message The SMS message sent when the server is back online failure is restored You can also Enable Disable the rule by selecting the rules and activating the right button This will assist when the rule need to be suspended during a maintenance process The Port Check and URL Check service is only available in sendQuick Entera The interface for Port and URL check is shown in Figure 44 and 45 respectively ICMP Ping TCP Port Check URL Check Network IP Port Checking Select all Wm Disable Rule Enable Rule SNEH Monitoring Frequency A pst Figure 44 IP Port Check Summary Copyright 2002 2009 TalariaX Pte Ltd 32 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential ICMP Ping TCP Port Check URL Check Sane Gentian Monitoring Frequency p URL Monitoring Select all m Disable Rule Enable Rule Figure 45 URL Check Summary 3 10 Messaging Security
77. r IP as explained in section 3 3 2 LAN cable Connect the LAN cable to port E1 of both Primary and Secondary servers and ensure the IP is accessible via the network 3 Cross cable Connect the cross cable between ports E2 of both Primary and Secondary servers 4 Laptop PC inthe LAN Access Secondary server IP and configure the HA cluster configuration with the Remote and Local IP for secondary on Local and Remote IP for port E2 Save the setting E2 for Secondary server 5 Laptop PC inthe LAN Access Primary server IP and configure the HA cluster configuration with the Remote and Local IP for primary on port Local and Remote IP for E2 Save the setting and you will notice a process where E2 for Primary server Secondary server is being configured and synchronised Please ensure the web interface shows a successful configuration The process is completed once it is successfully configured Copyright 2002 2009 TalariaX Pte Ltd 53 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 5 0 CONSOLE CONFIGURATION AND SETTINGS While the main access approach to sendQuick is via web browser you can also perform some simple configuration and settings via the console Console access will require the monitor and keyboard connected to the system Connect the monitor to the VGA Port Connect the USB PS2 whichever is applicable Once the sendQuick is fully started you will see the IP routing ta
78. r to Section 3 8 3 for more details Copyright 2002 2009 TalariaX Pte Ltd 28 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential You can create as many filter rule as required and 1s limited by the disk space of the system To edit a Syslog Rule select Edit on the message summary Figure 36 and the interface is similar to Figure 37 will be shown 202 10 10 5 a Reset Figure 37 Syslog Rule Creation Syslog Alert List Alert SMS Alert Email From Phone From Phone Alert Message RE Rpt Edit Delete Book Book N Manual Input Manual Input BI Create aa Figure 38 Syslog Filter Configuration 3 9 Network Monitor sendQuick Alert Plus and Entera Only The sendQuick Alert Plus and Entera has a simple server monitoring function using ICMP Ping Port and URL Check Entera only feature This allows sendQuick to ping and check another machine and send a SMS alert if there is no server response within the specified time Select the Network Monitor button and the Network Monitor Summary is shown in Figure 39 below Select the Create button and you can create a new Ping monitor as shown in Figure 40 to 43 below Enter the information required as described in the table below Copyright 2002 2009 TalariaX Pte Ltd 29 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential ICMP Ping TCP Port Check URL Check Server Info N
79. s it is advisable to check on the discarded alert log All the logs messages can be searched the date range for easy reference You can also save and archive the message logs manually At the bottom of the message log there is a Save button which will save the messages selected for the specified period Select the Save button the Download button and use a right mouse click This allow the files saved as a text file in a local storage To delete the records select check the delete button and select Delete Copyright 2002 2009 TalariaX Pte Ltd 44 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential 3 16 Change Password The administrator can change the password for prudent system management Select Change Password and the interface is shown in Figure 63 and 64 below Change Web Login Password Change Password Reset Change Console Login Password Change Password Reset Change sqguest Login Password Reset Figure 63 Change Web Console and SSH Password Change popuser Password Change Password Reset Change smsapp password Change Password Reset Change smsapp DB access password New Password o SSS Figure 64 Change Popuser FTP and DB Password Copyright 2002 2009 TalariaX Pte Ltd 45 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential There are six 6 passwords that can be changed They are
80. s and Usage Report Copyright 2002 2009 TalariaX Pte Ltd 41 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Email juniko company com Usage Report Email FTP This set the email address or the FTP server that will receive the SMS usage Report FTP Server NA The FTP server hostname or IP FTP Username NA The FTP login account name FTP Password The FTP login password Confirm Password FTP Directory NA The Directory where files would be uploaded Syslog Server This set the syslog server that wil accept the message status Set the IP NA of the server Leave blank or NA to disable Save Setting Reset Figure 57 Log Backup via Email and FTP Refresh a 2009 08 10 23 22 43 sms dev8 RSSI 17 BER 99 4602 m 2009 08 10 23 23 09 sms dev3 RSSI 18 BER 00 5006 2009 08 10 23 23 17 sms devS RSSI 21 BER 00 5006 2009 08 10 23 23 28 sms devd RSSI 21 BER 4905 2009 08 10 23 24 01 sms dev8 Reading modem inbox gt type 1 1 30 2009 08 10 23 24 02 sms dev amp NOTE Incoming message received 1 2009 08 10 23 24 02 sms dev8 NOTE Received 1 SMS Detected 1 SMS 2009 08 10 23 24 03 smsHandler 17897 Found 8 CMGR 0 19 2009 08 10 23 24 03 smsHandler 17897 Decoding PDU reqstr 31 2009 08 10 23 24 03 smsHandler 17897 Decoded in 7bits 1 2009 08 10 23 24 03 smsHandler 17897 Received from 6591798780 SIM M Timestamp 10 08 09 23 22 47
81. s sufficient credit for prepaid card by callie dialing the SIM card number and you should hear a dialing tone indicates it is normal Check that the GSM modem is properly connected and the LED indicator is blinking normal If the LED is not blinking continuous light either the SIM is not working fail to connect to GSM network or modem not properly connected You can try by remove and then plug in the modem again Remove and insert the SIM card again Please make sure the GSM modem cover is properly covered The system is not sending SMS What are the troubleshooting steps If you cannot send SMS from your applications there are a few possibilities Do the following actions to determine the possible point of failure 1 Ping the sendQuick server and see if there is a response If yes try step 11 If no response check your network connection to sendQuick server or to your application server You may wish to access the sendQuick using the direct console access If you cannot access or you see an error message on the console contact TalariaX for technical support 11 Access sendQuick using the web browser If yes try step 111 If you cannot browse the server try to access via the console If you cannot access or you see an error message on the console contact TalariaX for technical support 111 Use the browser access go to Send SMS section and send a test SMS message to your self Check the modem status and log
82. t the server if necessary Restart using hard reboot 6 4 I cannot access the sendQuick Server from my local PC even though it is already in the network and some of my other colleagues can use it Why This could happen if there exist some sub networks in your company s network You may need to check with your system administrator and ensure that the router allows the different networks to send data to each other 6 5 I realised that the server only provides for one e mail and one HTTP response How do I allow SMS enquiries to more than one applications at one instant The sendQuick server is designed as a black box solution for sending and receiving SMS We understand that most of our customers would want to interact with more than one server In order to make things easy for all we designed a single response URL and e mail to make sendQuick very easy to configure and hassle free To connect to multiple applications you just need to develop a simple script to process the replies from sendQuick either HTTP or e mail and make your own distribution to the respective applications This can be done by setting unique codes keyword for each SMS when they were sent to sendQuick and processed by your script In this way you will not have any constraints on any number of application servers that can use sendQuick You can also purchase sendQuick Entera or sendQuick Enterprise that has built in Keyword Management module Copyright 2002 2009 Ta
83. tems are shown in Figure 8 9 and 10 below They items to be configured are i Modem connection and message format for e mail The default modem connection is USB connection and you need to select the number of modems to be activated license fee applicable Then select how the e mail to SMS message is sent with sender s address subject matter or message body as well as the number of SMS per e mail message if the message is longer than 160 characters If it is longer than 160 characters it will be truncated and sent as multiple SMS if you select to send more than 1 SMS per e mail Messages can be combined as long SMS concantenated SMS if it is selected Do note that the ability to display long message format is phone dependant il SMS to Email Function The administrator can Enable the SMS to Email service by checking on the box provided This will allow all users to send email via the SMS message The format to send is EM lt space gt Recipient Email Address lt space gt Message Content Send this SMS in the format stated to your SIM card number attached to the server This SMS message will be converted to an email message and sent to the intended recipient ili Service Activation Deactivation The administrator can Enable and Disable the services E mail to SMS HTTP to SMS and FTP to SMS if required This can be used as a form of security and control measure The messaging format is explained in Section 3 11 iv Error SMS Mess
84. tions button As for sending via File Upload please refer to Section 3 12 3 12 Sending Mass SMS Broadcast using Designated File Format SendQuick has a feature that allows users to send mass SMS broadcast using some designated format which include Comma Separated Value CSV or Tab Delimited value These two formats are supported by most database or spreadsheet software like Microsoft Excel Access MS SQL GoldMine ACT and others The files need to be formatted or exported in the relevant format and saved as either CSV esv or TXT txt extensions For Comma Separated Value the file can be either CSV or TXT For Tab Delimited it will need to be in TXT format Data Format The data format should be segmented in 2 columns handphone number and message content The table below shows the example of the data format in the CSV and TXT file Data Format in the Files Example Comma Delimited Value CSV 91234567 hello how are you Tab Delimited Value TXT 91234567 hello how are you For exporting data from database or Microsoft Excel your data in the software should be organized as shown below The extreme left column is the mobile phone number followed by the Message in the next column This format had to be followed strictly or will result in processing error 96367680 Hi This is a message for you 96189556 Hello greetings from Singapore To send messages using either of thes
85. word Management is to provide message routing capability for sendQuick server This allows all the incoming SMS to be routed to a specific path email HTTP Post or mobile number if the incoming message start with the keyword Keyword is defined as the first word of the SMS message Hence if the SMS message start with Hello How are you the word Hello is the keyword The purpose of using keyword is to allow organisations to automatically route the incoming SMS messages to specific users or applications for message processing segregation and message management This can be used for specific purpose like the following Marketing campaign involving categorised responses Each response can be easily segregated using keywords in the SMS messages Polling for different questions where the question numbers will serve as the keywords Business enquiries for sales marketing support and others are differentiated using keywords Incoming SMS to be sent to different individuals using keyword and many others First select the Keyword Management button at the Menu Bar You will see the interface as shown in Figure 14 SMS Keyword List Keyword Description Email Mobile Delete Product code for RT range zulfi_dani company com NA NA a Product code of SP range sallytan company com 659988776655 NA a F Add Keyword Figure 14 SMS Keyword List You can view the existing keyword by selecting on the highlighted blue keywords These are t
86. ystem e Change sendQuick Web Admin Password 5 1 Configure sendQuick IP via Console First you need establish the physical connection as described above Then enter ALT and F4 simultaneously You will see the login page as shown in Figure 76 and enter the default username and password below Console Username admin Console Password sqroot Copyright 2002 2009 TalariaX Pte Ltd 54 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential Build 200611260 5 entera login Welcome to TalariaxX sendQuick Entera Figure 76 Console Login Prompt Activate Base Setup IP Address 1 bs PA Ao Netmask Gateway Ent i er text Ctrl U to delete all text in field Backspace to delete a character int g o t EE he f ield P or DOWN arrows or tab to move by typing on the keyboard Figure 77 Change IP Address Copyright 2002 2009 TalariaX Pte Ltd SendQuick Server 3 0 Administration User Manual 55 Strictly Private and Confidential After entering the login details the Change IP interface will appear and use the keyboard to move the curser and change the IP Netmask and Gateway IP as required Figure 77 Once completed follow the instructions as displayed at the bottom of the screen to Save and Exit 5 2 Reset Web Login Password Another function that can be performed from the console is to reset the web login password back to t
87. ystem Set up to configure the system on how to send and receive messages as well as how to interface with external application for receiving SMS messages c Keyword Management to perform the incoming SMS message routing based on the keyword table d Shift Management and Phone Book to create shifts and phone book for filter rules usage e Mail Message Filter to perform the Email Filter configuration for selective SMS messaging based on configured rules f SNMP Message Filter to perform the SNMP Trap Filter configuration for selective SMS messaging based on configured rules g Syslog Message Filter to perform the Syslog Message Filter configuration for selective SMS messaging based on configured rules h Network Monitor to perform the ICMP Ping Port Check and URL Check for monitoring IP address and send SMS when IP is unavailable and restored i Security Setup to configure the permission for certain IP addresses that are allowed to send SMS messages for sendQuick server j Log amp Usage Report to view the logs of the system and messages sent received failed and in progress Copyright 2002 2009 TalariaX Pte Ltd 7 SendQuick Server 3 0 Administration User Manual Strictly Private and Confidential k I m n System Backup and Diagnostic to backup and restore the configuration settings as well as generating diagnostic file Send SMS perform sending SMS for testing or for mass SMS sen

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