eFax Plus User Guide
Contents
1. DATA TRANSMISSION NECSEVED 09 23 fe 0997 10 7 222 x Contents D 7 NUS TO Osana a KANA USS EAE E E LEEN sens HOSAA K RRSN SNOIN 3 All you ever wanted to know about faxing 4 Receiving FAXES sssmeamsueanra nauta naaman hanaan n aan aa naaman 4 Installing eFax Messenger Plus n nnen annan 4 Viewing an eFax efx file vu osui nanna nanna 5 Sending faXesS vaasmmssssavsaeessaaak vaidauanaaa massa K saata aa 6 Using eFax Messenger Plus to send a fax 6 Sending a fax directly from your email account 6 Sending a fax from the eFax com website 7 PI eases wees ets Pasep KENa E EREE 8 Logging into the My Account section 205 8 Forgot your number or PIN o ss sininen nananana 8 Changing your account information 0008 8 Viewing fax activity ssssssrsmsnta sant n nanna a mana a aaann 9 Linking different email addresses to your lax NUMD L lt oumsvsasasonaa v its nnna aia Sos saa saat 9 Changing your fax format soasonon nta ma minin aa manan 9 Changing your Calling Station Identifier CSID 10 Sending a fax from eFax COM o ouoama nin ana mannn 10 Updating your billing information 11 Viewing your billing summary s osoinnu nananana 11 Receiving a statement by emaill soooinnnna 11 Checking your usage balance ssssnin nananana 11 Getting help ssooo oon onn nananana nama maa maa na aa ana2. explains the sending process Click Advanced to do any of the following Select fax numbers from your address book Include a cover page Send to multiple fax numbers Annotate the fax Type in the recipient s fax number If you ve used eFax to send faxes to this number before you can select the number from the drop down list Select the country you will be faxing to in the drop down box Select the fax quality you want from the drop down list Use Standard for fast transmission or Fine for better quality Click Send You will receive an email confirming the delivery of your fax in a few minutes Sending a fax directly from your email account This is a handy way to fax if you can t install eFax Messenger Plus 1 Use your email software to create a new message Any text you type in the body of the email message will be placed on the cover page If your email software adds a signature file to your messages that signature will also be added to your faxes If you do not wish to include a cover page type nocoverpage in the body of the message and no cover page will be added If the Fax tab is not available save the fax file to your computer Then follow the instructions for sending a fax directly from your email account eFax Plus User Manual Faxing 6 Copyright 2002 j2 Global Communications Inc Faxing contd 2 3 4 5 6 See Appendix A Supported File Types
3. Attach a file When you send a fax by email you can attach a single file from a variety of popular programs MOUE Fee ate protected files cannot be faxed directly from email Also some documents may print Type the number as you would when dialing long distance from the USA For example to send to a fax in the USA the address should have the following with a slightly different format 141555598 76 efaxsend com The number format depending should include the country code and fax number on the computer and NOTE Do not include any prefix you normally dial to printer driver selected get an outside line such as 9 when the document For the message Subject type any subject you want was created For printed on the cover page example if the page If you want to send the fax in standard mode the default YUI EIE bottom of a page the fax may have two pages instead of one is fine mode type standard including the curly braces on a separate line at the end of your message Send the message You will receive an email confirming the delivery of your fax in a few minutes Sending a fax directly from the Web When you fax from the eFax com website you can fax up to three documents to a single recipient from any computer with Internet access All you need is your eFax Plus account and a web browser Netscape 3 0 and higher or Internet Explorer 3 02 and higher 1 2 Go to www efax com and log into My Account S
4. Fax You will receive an email confirming the delivery of your fax in a few minutes eFax Plus User Manual My Account 10 Copyright 2002 j2 Global Communications Inc N My Account cont d Updating your billing information Log into the My Account section and click Billing On the Billing Information tab you can verify or change your billling information When you are done click Update to save your changes NOTE Your billing address must match the address where you receive your credit card statement If it does not your account may be disabled Viewing your billing summary Log into the My Account section and click Billing Then select the Billing Summary tab Here you will find your billing cycle your subscription rate and the date when you will next be billed Receiving a statement by email Log into the My Account section and click Billing Then select the Billing Summary tab Check the the box that says would like to receive a regular billing statement via email Checking your usage balance Log into the My Account section and click Billing Then select the Usage Balance tab Here you will find your current usage balance and reorder amount Charges for usage based services sending faxes or receiving faxes on a toll free number are deducted from a prepaid balance on your eFax account which is separate from your monthly subscription fee When your balance drops to 2 00 it is automatic
5. aan aaaaaaan 12 Supported file types ssvsussu nana nananana nananana 14 RO SIE mamman sais an Em su oa PA He N E ERIN sapinsi sj viej N EJ a ajasKieN 16 eFax Plus User Manual Contents 2 Copyright 2002 j2 Global Communications Inc convenience of Internet faxing Welcome This guide will walk you through everything you need to know to make the most of the service eFax JumpStart Ay Windows Ready to jump in and start using your service Follow these quick steps to get up and running i First download and install eFax Messenger Plus at http www efax com need In most programs you will now find an eFax Send button on the toolbar Open the eFax Send menu and choose as a Fax to send your document as a fax Try using your new eFax number to send a fax to yourself Once the fax has arrived in your email just double click the file attachment or save it to your desktop and then double click to view it Got a scanner Right click on the eFax icon in the system tray and choose Scan Document eFax Plus User Manual Welcome 3 L 772303730 2002 06 14 19 12 17 On ma i COVER A I O Y gt at K YY J 4 ja ee a A i ee a8 lt lt A ad a Note to Mac Users If you re using your eFax account on a Mac visit our online help section at http www efax com help and enter Mac in the Search Text box for tips on sending faxes us
6. want your computer to remember your user ID and PIN If you indicate Yes by clicking on the box you will not be asked for this information again NOTE To ensure the most privacy leave the box unchecked if you are using a public computer If you leave this box unchecked you will be asked for your eFax number and PIN every time you log in 5 Click on the blue OK button to log in Forgot your PIN or number Just click on the Forgot your PIN or number link at the bottom of the login page eFax will send your PIN and number to the email address you provided when you signed up for the service Changing your account information Once you ve logged into My Account click Profile to change the email address where faxes will be sent the number you want to use your name and your corporate identity eFax Plus User Manual My Account 8 Copyright 2002 j2 Global Communications Inc x My Account cont d Viewing fax activity Log into the My Account section and click Activity Here you can view all the activity for your eFax number If you have more than one eFax Plus number you will see a list of your numbers to choose from Linking different email addresses to your eFax number Log into the My Account section and click Preferences On the Email Accounts tab you can link up to three different email addresses to your eFax number Any fax sent to your eFax number will be routed instantly to each email ad
7. ally replenished by charging your reorder amount to your credit card If you specify a higher reorder amount your credit card will be charged less often The cost of sending faxes is based on the country to which you are sending see our posted rates eFax Plus User Manual My Account 11 Copyright 2002 j2 Global Communications Inc s Getting help Here are some of the most common issues submitted to our Customer Service department If you don t see the answer to your problem here check our online Help section at http www efax com help where you can browse through freguently asked guestions or contact Customer Service Why did nothing happen when click to send a fax AN Windows When you click to send a fax your computer looks for the default email program to send the fax Your default email program may be undefined or wrong Correcting the setting for the email program in eFax Messenger Plus 1 Start eFax Messenger 2 Open the Help menu and choose User Settings 3 Step through the setup wizard until you get to the Select Email Software window 4 Highlight the correct email program and click Next to finish the wizard If this does not fix the problem you may also need to set your email program in Internet Explorer 1 Open Internet Explorer 2 From the Tools menu click Internet Options Then choose the Programs tab 3 In the Email field select the correct email program Then click OK Why did get a m
8. aste a fax Open the email that contains your fax to Niicrocoft Word or Save the eFax file to your computer other programs you will Open Messenger or Messenger Plus see the fax but you will not be able to manipulate the text or edit It On the File menu click Open Find the eFax file you saved to your computer Press the Open button N 0 0 B ON If your operating system doesn t support eFax Messenger or Messenger Plus change your fax delivery format to TIFF Then view them in many programs such as Windows Imaging See the section Changing your fax format in the chapter My Account eFax Plus User Manual Faxing 5 Copyright 2002 j2 Global Communications Inc S Faxing contd Sending faxes You have three options for sending faxes with eFax Plus using eFax Messenger Plus sending directly from your email and sending from our website Using eFax Messenger Plus to send a fax LAY Windows 1 2 Open a document on your computer For example open a text document a spreadsheet or a web page On the toolbar open the Send menu and choose Send as fax If your program does not display the Send menu open the File menu and click Print to open the Print dialog Select Send with eFax Messenger as your printer and click OK You will see the Document Delivery window with the Fax tab selected The first time you use Messenger Plus you will also see the Messenger Plus Wizard which
9. dress you choose to link to your number You can also link email addresses to your number from which you can send faxes The default email addresses for receiving and sending faxes is the one you entered in the registration process To link a new email address to your account simply type the complete address in the email account field Then click the Add button to link this email address IMPORTANT Be sure to include your entire email address such as name someplace com Changing your fax format You may choose to receive faxes sent to your eFax number in one of two file formats eFax format efx or TIFF tif format eFax files are high quality graphic files that give more options than other graphic file types eFax files are highly compressed files designed to speed up transmission and reduce storage requirements However if Messenger Plus isn t available for your operating system choose the TIFF format TIFF files can be viewed in many applications such as Windows Imaging To change the fax file format log into the My Account section and click Preferences Then click the Fax Options tab Click on the drop down box and choose the name of the file format Click the Update button when you are finished eFax Plus User Manual My Account 9 Copyright 2002 j2 Global Communications Inc My Account cont d Changing your Calling Station Identifier CSID The fax CSID Calling Station Identifier appears at the to
10. eb browser Cookies enable eFax to remember information about you such as your setting or profile information eFax efx file A highly compressed file created using eFax Messenger Plus or received via the eFax Service These files characterized by their efx file extension can be viewed with eFax Messenger or Messenger Plus Both are available for download from our site at no charge eFax Messenger Plus This program allows you to create edit and send faxes Can be downloaded at http www efax com need fax header Information may include the date and time the fax was received sending and receiving fax number and number of pages This information is provided by the user s fax machine and may vary fine mode Fine mode has a resolution of 203 x 196 dots per inch dpi Use fine mode when sending eFax documents with small text or pictures HotSend HotSend is now eFax Messenger Plus ISP Internet Service Provider The company that provides your Internet access eFax Plus User Manual Glossary 16 Copyright 2002 j2 Global Communications Inc N Glossary cont d Live Menu This part of the eFax Messenger Plus software displays the eFax Messenger Plus menu in your other programs MIME MIME or Multipurpose Internet Mail Extensions is a standard for the way attached files are sent with email It tells the receiving software what type of file is attached PIN Personal Identification Number When y
11. ee page 8 for instructions on logging in if you don t remember how Once logged in click Send Fax on the menu at the top of your My Account screen Fill in the recipient information and click Next If you would like to include a cover page check the box Include cover page Then type the subject and cover page message Click Next Click Browse to find the file s you want to attach Click Next Make sure the fax information is correct If you want to change something use the Back button in your browser to go back and make the change If everything looks correct click Send Fax You will receive an email confirming the delivery of your fax in a few minutes eFax Plus User Manual Faxing 7 Copyright 2002 j2 Global Communications Inc N My Account My Account Toolbar After you ve set up your eFax account there may be times when you need to change things L Profile baling d Maybe you have a new credit card or your v Activity Log Add address changes The My Account section of www efax com allows you to check on or modify eee your account And if you re at a computer that doesn t have eFax Messenger Plus installed go to My Account and send a fax right from our handy web send interface Logging into the My Account section 1 Go to www efax com 2 Click on the My Account icon 3 Enter your eFax number e g 18235551212 and your four digit PIN 4 You ll be asked if you
12. essage from eFax saying I ve used up my two faxes even though I signed up for eFax Plus Every eFax subscriber gets to send two free faxes as part of our Try Two on Us program If you send faxes from an email address that is not listed on your eFax Plus account the Send system will not recognize you as an eFax Plus customer Check your account settings by logging into My Account and clicking Preferences Make sure you list all the email accounts you fax with To associate an email address with your account follow the instructions on page 9 in the chapter on My Account MSN email users please note MSN changes outbound emails to username email msn com If the address you use for your eFax account is listed as username email msn com follow the directions in the chapter on My Account and add the email address to the list of email addresses you send from eFax Plus User Manual Getting Help 12 Copyright 2002 j2 Global Communications Inc X Getting help cont dj Why did get an error message saying the number is busy when I know it s not Log into My Account see page 8 and check your activity log Make sure you began the fax number with the country code 1 for US Canada numbers For example 13235551212 efaxsend com not 3235551212 efaxsend com How do associate tif or efx files with Messenger AN Windows Save the tif or efx file to your Desktop Highlight the file by single cl
13. icking on the file icon While holding down your SHIFT key right click on the file From the menu select Open with Messenger will not appear in the list of programs so click the Other button Then browse for eFax Messenger Plus The file you are looking for is called hotpls32 exe and it is usually in the c Program Files Common Files efax directory Check the Always use this program to open this type of file box Click OK 01 5 O NR N O I get a printer error or the program hangs when try to send through Messenger A Windows To correct this problem create a virtual port for eFax Messenger From the Windows Desktop click the Start button Open the Settings menu and choose Printers Right click on Send with eFax Messenger Plus printer and click Properties Click on the Ports tab Make sure LPT1 is checked then click Add Port Make sure Local Port is highlighted and click New Port Name the port eFax Messenger Click OK Click Apply then OK OCONDAARONS NOTE If you are on Win2000 Windows NT or Windows XP you need to be logged in as Administrator to install a port eFax Plus User Manual Getting Help 13 Copyright 2002 j2 Global Communications Inc Getting help cont d Supported file types You can send the following types of files and they will automatically be converted to faxes Make sure that the file extension matches the file type Type of Document Versions S
14. ing Mac OS Copyright 2002 j2 Global Communications Inc S All you ever wanted to know about faxing Faxing has come a long way from the year 1851 Ihat was when Frederick Blackwell an English physicist demonstrated what he called facsimile transmission at London s World Fair Back then getting one page actually a cylinder took over an hour Now with eFax you don t even have to wait at the fax machine your faxes are instantly delivered right to your desktop Mr Blackwell would be impressed eFax Messenger Interface Receiving faxes E HS aa co Receiving faxes is easy When someone STON saul assa ine sends a fax to your eFax number it is HK K 0 m8 4 4 mmo 4 sent to you by email as an eFax efx file ix Received 11 Jan 00 08 00 AM From eFax Customer Servit When you receive your faxes as electronic files organizing them becomes as easy as organizing your other documents M Copyright 1999 eFax com All rights reserved OeFay com Downloading and installing eFax Messenger Plus RY Windows OS 1 Go to www efax com and click Download 2 Enter your email address and choose Messenger Plus 3 Click the OK Download button 4 The download will start When prompted save the program to your computer 5 After you ve finished downloading the file close any programs you are running or documents you are editing 6 Right click on the file you saved and choo
15. ou sign up for any eFax service you ll receive an email with your Personal Identification Number PIN Keep your PIN in a safe place and use it to access account information in My Account standard mode Standard mode has a resolution of 203 x 96 dots per inch dpi You can send faxes using standard mode if the document does not contain small text or pictures TIFF tif file A common graphic file format Can be used to receive faxes on non Windows machines eFax Plus User Manual Glossary 17 Copyright 2002 j2 Global Communications Inc
16. p of the page of any fax you send from your eFax number By default your fax CSID number is your eFax number Your fax CSID number may include up to 20 alphanumeric characters If you have more than one eFax number you can have only one CSID for sending faxes Log into the My Account section and click Preferences Then click the Fax Options tab Enter your CSID in the appropriate fields Click the Update button when you are finished Sending a fax directly from the Web When you fax from the eFax com website you can fax up to three documents to a single recipient from any computer with Internet access All you need is your eFax Plus account and a web browser Netscape 3 0 and higher or Microsoft Internet Explorer 3 02 and higher 1 Go to www efax com and log into My Account See page 8 for instructions on logging in if you don t remember how 2 Once logged in click Send Fax on the menu at the top of your My Account screen 3 Fill in the recipient information and click Next 4 If you would like to include a cover page check the box Include cover page Then type the subject and cover page message Click Next 5 You can fax up to three different documents at one time Click Browse to find the file s you want to attach Click Next 6 Make sure the fax information is correct If you want to change something use the Back button in your browser to go back and make the change If everything looks correct click Send
17. se Open 7 When prompted to install the software click Yes 8 Read the license agreement and click Yes if you agree 9 Click Next if you want to install the program in the default folder You can also click Browse to select a different location 10 Type your name and eFax number in the User Identification window when prompted Then click Next eFax Plus User Manual Faxing 4 Copyright 2002 j2 Global Communications Inc Faxing contd 11 In the Select Email Software window you will see a list of email programs recommended for use with Messenger Plus Select the email software you use and click Next If your email software does not appear on the list select Other and click Next 12 In the Test Email Setup window click Test Setup The Email Wizard will start your email program and attach a you are connected Messenger Plus file to a test message SI 13 If the test message is created successfully close the clicking on the email and click Next If it isn t click Back to confirm Test Setup button that you have selected the proper email software Then try another test message If it does not appear properly click Back and select Other from the list of email software NOTE Make sure Viewing an eFax efx file 1 If you haven t already done so follow the instructions above to download and install NOTE Remember a fax eFax Messenger or Messenger Plus Leie Me Ja graphic we O th il that fai f IT you cut and p
18. upported File Extension Word Processing Mac v 4 5 x 95 98 v X Plain Text All versions TXT DOC LOG ERR C CPP H Spreadsheet Microsoft Excel v 5 95 97 2000 Lotus 1 2 3 v 2 3 4 5 96 97 9 x 123 WK1 WK3 WK4 Quattro Pro QPW WB1 WB2 WB3 Comma Separated Values All versions CSV Format Presentation Microsoft PowerPoint Corel Presentations Slide v 96 and above SHW Show eFax Plus User Manual Getting Help 14 Copyright 2002 j2 Global Communications Inc Bitmap Windows Bitmap Allversions BMP Adobe Photoshop v 3 0 and above Interchange Format Experts Group PCX PNG TIFF Format IFF Word Perfect Graphics v 2 0 and above Truevision Targa Format Publishing Microsoft Publisher v 98 2000 Cross Platform JetSuite Pro Format PDF Adobe Postscript Encapsulated Postscript Miscellaneous CAD Drawing Exchange All Autocad compatible DXF Format DXF versions eFax Plus User Manual Getting Help 15 Copyright 2002 j2 Global Communications Inc Glossary Activity Log A list of eFax documents you ve received and sent Located in My Account the Activity Log shows the date and time each fax was sent Greenwich Mean Time the filename the length and size of the fax including any cover sheet and the Fax ID number provided by the machine used to send the fax cookies A cookie is an entry to a very small text file managed by your w
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