User`s Manual
Contents
1. For example to set 168 as the follow me number of extension 245 Program input of 62245 and set 168 Any external line that dials extension 245 will be transferred to the extension 168 This can also be used as a manager secretary function which can transfer any call to a manager to his her secretary 2100 Deleting all follow me numbers 3 9 Number Acknowledgement 3001 Number acknowledgement 1 Yes 0 No This function means whether the attendant will announce the extension number dialed by a user 3 6 Recording Greeting Speech of Welcome 5LVV Self recorded speech management Press 1 to listen press 2 to record again press 3 to delete or press any other key to return to the previous level L indicates a language type built in the attendant system 1 Mandarin 2 Cantonese 3 English you can use other languages VV indicates a prompt index code which ranges from 01 to 14 and 21 to 30 Refer to the attached page for details 5LOO Deleting all self recorded prompts in language L 5000 Deleting all self recorded speeches Notes 1 A recorder must press the key to end the recording after reading a speech because hanging up directly will record together the resulting noise and busy tone 2 To improve recording quality the recorder is advised to connect a programming interface directly with a telephone set when the equipment is idle 3 Language Conversion 3601 First language conversion code used to chan2. 4606 to 2500 or 3000 It is possible that the signal tone of the external line has a big noise Modify the parameter value of the code 3003 External line hang up test to 0 that is to disable the test and check whether the external line hangs up e Check whether the equipment is working in the semi monitoring mode If not modify the code 4008 to 2 that is to the semi monitoring status e The transfer callback time of the PBX is possibly shorter than the substitution time of the equipment Therefore decrease the parameter value of the code 3300 to 15 and 10 e lt is possible that the extension rejects call substitution Decrease the default value 4 of the code 4003 Voice sensitivity test to a proper extent the smaller cannot get through to the external line two or three seconds after off hook When the equipment is in the full monitoring status the external line is disconnected before getting through to an extension When an extension is transferred to another there is a delay before the called extension is reached It is no exception that the external line rings two or three times before the greeting is heard When a PBX with calling number display is configured with an attendant the caller ID display becomes abnormal Symptom Possible Causes and Solutions e The port for the equipment has no right or capability It is impossible to announce busy line vacant number or no answer th
3. DC 12V 500mA 1 PCS Backup power battery connection line 1 PCS Audio connection line for recording 1 PCS Computer serial port connection line 1PCS CD ROM 1 PCS LW OP6200 User s Manual 1 PCS LW OP6200 Quick Installation Guideline 1 PCS Public mailbox operation flow chart 1 PCS 1 2 Entering and Exiting the System Program The system program is designed to set the parameters of your automated attendant which can serve you better in your PBX device only with appropriate settings 1 Entering the system program 1 Field programming Connect an ordinary dual tone key pad telephone set to the PC PROG port of the equipment with a two core telephone line pick up the receiver or press the hand free button and enter a corresponding code for setting upon hearing Welcome to the Leawin voice system Please input a code 2 Remote programming Call the extension number of the equipment with an external line or an extension and upon hearing the greeting input 90 and the correct remote programming password 1234 by default to enter the system program and input a corresponding code for setting 3 Computer programming Connect the equipment to a computer with a serial port line Power on the equipment run the setting software and read the configuration to start setting Upon completion of the setting click to write configurations For details about the operations please consult the software help Page 4 of 23 Parameter setting meth
4. Goodbye Mailbox full The mailbox is full No more message can be accepted Please start your message after BEEP and end your Message prompt message by pressing the pound sign Message overtime prompt Message ending Sorry but the time for your message expires Thank you for your call Goodbye Thank your for your message Please call again Goodbye prompt Called extension prompt full monitoring It is constantly impossible to get through to the automated attendant when dialing it with an extension It is occasionally impossible to get through to the attendant when dialing it with an extension When the attendant transfer another extension after the the prompt Wait a moment please is is used to extension number is input heard followed by dialing sound but afterwards there is a mute and then Page 20 of 23 You have a call It is going to you Symptom Possible Causes and Solutions e f the power indicator is off please check the power supply e f the power indicator is flashing please check the connection lines RJ 45 connector and extension number of the attendant Check whether the RJ 45 connector and the PBX line connection are in good condition Substitute other line connections and try dialing to locate the problem e Enter equipment programming input 9800 to return the equipment to its default configurations and reconnect the PBX extension line to ch
5. and the password for listening to public mailbox messages is 8888 The conversion code for Mandarin is 7 Cantonese 8 and English 9 The first channel of voice prompt is announced in Mandarin and the second in Cantonese Steps By setting the PBX use the extensions 150 and 600 of the PBX as the incoming call ringing numbers and connect them to the LINE1 and LINE2 ports of the attendant Use an extension to get through to one of the extensions of the attendant and upon hearing the prompt dial 9 and input the password 1234 or connect a telephone set with a two core line directly to the PC PROG port of the attendant to start programming Input 1101 to set the start number of group 1 to 100 Input 1201 to set the end number of group 1 to 350 Input 1301 to set the assistant extension of group 1 to 120 Input 1102 to set the start number of group 2 to 500 Input 1202 to set the end number of group 2 to 655 Input 1302 to set the assistant extension of group 2 to 510 Input 3000 to set the operator transfer code to 0 Input 2011 to set the first channel of operator number during on duty period to 110 Input 2012 to set the second channel of operator number during on duty period to 550 Input 3601 to set the Mandarin conversion code is 7 Input 3602 to set the Cantonese conversion code is 8 Input 3603 to set the English conversion code is 9 Input 3001 to set pressing 1 to set the first channel of voice prompt to Mandarin Input
6. call will be transferred to this assistant extension is dialed The mailbox system is set as disabled or you leave a It is impossible to leave a message message during on duty hours messaging forbidden during on duty hours by default The message indicator enabling and disabling settings are wrong Both ports of the attendant must the message notification extension is off The message indicator on be in use at the same time That is because one port is used to transmit message indicator signal while the other port is used to transmit signal of the message notification extension The system time stops running the message Callback ringing is unavailable in the notification is beyond the message notification period message notification extension or the notification interval is too long or set as 0 message notification disabled 4 Some PBX Substitution Operations and Functional Codes 4206 Setting the way of specifying a substitute to retrieve an external line Mode and Function Substitution End Code Operation Mode Code PBX Model Panasonic KX TD88CN Panasonic KX TD510 Panasonic KX TA30 D Panasonic KX TES824CN Panasonic KX TEB308CN Panasonic KX TDA100 Panasonic KX TDA200 Samsung iDCS500 Samsung DCS 60i Samsung DCS 180i Samsung SKP 60NX Samsung SKP 820NX Leawin LX 6000 Siemens 3550 Siemens 3700 3750 Vanda AK8120 DK1208 Tongli OIO OI O1 O1 Pe
7. group All the numbers in a group have the same quantity of digit which is up to 16 3 2 Group Assistant Extension 13GG Setting a group assistant extension GG is a group number ranging from 01 to 32 When an external line dials an extension which is busy or gives no answer the system will prompt the external line to call another number or leave a message If the external line dials no number within the wait time it will be forwarded to the assistant extension of the group to which the initially dialed extension belongs 3 3 Operator Page 7 of 23 20MP Setting an operator number M indicates a work period ranging from 0 to 5 O All work periods 1 On duty 2 Noon break 3 Off duty 4 Holiday 5 Temporary P indicates port 1 or 2 and when it is set to 0 all ports will be specified 3000 Setting a speed dial operator number you may set it from 0 to 9 and O is the default number for transfer to the operator 3002 Setting transfer to the operator if no extension is dialed When you press the speed dial operator number upon hearing the greeting Hello Welcome to our company the system will forward your call to the corresponding operator according to the current incoming port number and the current time period Note The speed dial operator number should be different from the initial digit of any extension number 3 4 Follow Me Function 62 X Setting the follow me function X indicates the extension involved
8. hearing the greetings Then input the mailbox password 1234 as prompted and you can first hear how many messages are kept and then operate as instructed Or you can pick up the receiver during ringing and input the mailbox password 1234 to enter the mailbox operations 6 Related Programming Enabling a mailbox 3004 Enabling the mailbox system 1 Enable 0 Disable The default value is 1 3011 Messaging forbidden during on duty hours 1 Enable 0 Disable enabled by default Public mailbox parameter management 2302 Message notification extension of the public mailbox 2303 Message duration of the public mailbox 2304 Message quantity of the public mailbox 2305 Password of the public mailbox Mailbox message prompt The message indicator is switched on when there is a new message and is not subjected to any other conditions 3210 Message indicator control port The default is 2 It means the message indicator signal instruction is transmitted by the secondary port of the attendant It can be modified to 1 which means the primary port 4207 Message indicator switch on mode 4208 Message indicator switch off mode 4209 Message notification mode set to 6 by default extension number Note When a customer is leaving a message and a message notification extension and a message indicator are set both ports of the attendant must be in use at the same time That is because one port is used to transmit message
9. 3102 to set pressing 2 to set the second channel of voice prompt to Cantonese Input 4008 to set monitoring mode to 2 semi monitoring Input 4206 to specify a substitute for external line retrieval Input 59 6 Input 3600 to set the remote programming password to 2828 Input 2305 to set the password for listening to public passwords to 8888 Input 5101 and record on duty greetings in Mandarin with a microphone The content for recording is Hello Welcome to our company Please dial an extension or dial zero for service from the operator Press 8 for Cantonese or press 9 for English Input 5201 and record on duty greetings in Cantonese The content for recording is Hello Welcome to our company Please dial an extension or dial zero for service from the operator Press 7 for Mandarin or press 9 for English Input 900 to exit from programming Page 10 of 23 Chapter 4 Public Mailbox The OP6200 system provides you with a public telephone secretary that can help you keep messages from calling parties when you are busy or out Then the mailbox owner can retrieve retain or delete any message of the mailbox through a telephone set For convenience the mailbox owner can modify the public mailbox password mailbox greeting and message notification mode at any time and place The LM OP6200 system provides a public mailbox storing up to 310 messages each of which can last 999 seconds When there is any external cal
10. 88CN is 41 Note 3 11 4007 extension number so the mode of setting 4206 to specify a substitute for external line retrieval is 41 6 The substitution operation of Tongli PBX is 54 extension number so the mode of setting 4206 to specify a substitute for external line retrieval is TIENE Full monitoring releases the line after judging the called extension has answered so there will be a delay Semi monitoring releases the line after judging the called extension is idle and will not check its status and notify the calling party until expiry of the wait for answer transfer time so there will be no delay for answering a call 33XM Wait for answer transfer time X 1 indicates transfer to an extension 2 indicates transfer to the operator and 0 indicates simultaneous setting of an extension and the operator M indicates a work period 0 Automatic switch 1 On duty 2 Noon break 3 Off duty 4 Holiday 5 Temporary It can range from 5 to 600 seconds and the default is 20 seconds Internal Line Status Check Mode 1 Signal tone 2 Identification code 3 Signal tone identification code 4602 Wait time for the first code of the signal tone identification code ranging from O to 60000 milliseconds with a default value of O indicating to disable check of the signal tone identification code 4603 Intervals between signal tone identification codes ranging from 0 to 60000 milli
11. Leawin LW OP6200 Two Way Automated Attendant C ontents Chapter 1 Dynamic Flow Chart 1 Chapter 2 Installation Guideline 3 Chapter 3 Parameter Descriptions T User s Manual DESS Chapter 4 Public Mailbox 13 Chapter 5 Consultation System 16 Chapter 6 Backup Battery Use Guideline 18 Chapter 7 Appendixes c0000e 19 1 Code fc 0 ee rere 19 2 Greeting Code Table 26 AG aaa aeons a aod eee EE 28 4 Some PBX Substitution Operations and FUNCHONS cstxcuntescestinresadatehaveareswuatankeswusasaanve 31 Page 1 of 23 Chapter 1 Dynamic Flow Chart Incoming call Identification code received N Greeting played Wrong number gt dialed Vacant number Dialing urge announcement prompt Dial the operator No answer Y identification code No answer announcement Busy line announcement Busy line identification code Urged already Not transfer to operator Is there an operator Transfer to operator No number dialed yet Hang up Walta moment Ring back tone Transe please completed Busy line tone Busy line No answer announcement announcement dialed Page 2 of 23 Off duty hours Dial to enter the pubic mailbox Please start your message after BEEP and end your message by pressing the pound sign message Is the
12. ange 0 9 BESE 4001 Record volume 3 1 M indicates a work period ranging from O to 5 0 means all work periods 1 On duty 2 Noon break zis KY SENSN psec ot 3 Off duty 4 Holiday 5 Temporary P indicates a 4003 Voice sensitivity test 4 Value range 0 9 The smaller the value the better the Signal tone sensitivity Sensitivity 4004 and 2 the second test 4 2 Input up to 16 digits and end with Input 0 to A005 Voice signal pick out Value range 4 30 unit 30ms delete it duration 10 Signal tone error scope l 1 Value range 1 9 unit 30ms Signal tone test method 1 Signal tone 2 Identification code 3 Signal tone Setting the operator line ranging from O to 2 O means all lines 1 the first 1 Code input 62 extension number and end with Scii 2 Input an extension number directly as the parameter ettin i value and end with Input 0 to delete the follow me function PE eae ee 1 identification code 3 Input up to 16 digits for an extension number 4008 Internal line signal tone 1 Full monitoring 2 Semi monitoring 3 No Page 14 of 23 gt gt O O oO Q N O i 3 monitoring mode 1 ae time 10 15 on Thursday December 25 2008 is 4009 Dial tone test 1 expressed by 08122510154 HH ranges from 01 to 64 indicating you can set up Number 3001 to 64 holidays acknowledgement 0 Presetting a holida This parameter has fo
13. ber group operator number group assistance extension work and rest timetable and time parameter refer to Chapter 3 Parameter Descriptions 5 Recording greetings speech of welcome Use the code 5101 to record on duty greetings in Mandarin Record other speeches or record the greetings in other languages as required Refer to the Greeting Code Table 6 Set up a public mailbox refer to Chapter 4 Using the Public Mailbox 7 Set up a consultation system if required refer to Chapter 5 Consultation System 1 4 PBX Requirements When working in the default mode the equipment requires that the single line telephone SLT port in use should not be the VM AA port a port without attendant function If the equipment uses the VM AA port it is necessary to use an ordinary port to check the signal tone before connecting the equipment to the VM AA port and enter the system program to set the signal tone check method to the DTMF identification code or signal tone DTMF identification code the value of code 4007 is 2 or 3 Set the codes of related identification codes as required Check the codes related to the DTMF identification codes 4602 Wait time for the first code of the signal tone identification code ranging from O to 60000 milliseconds with a default value of O indicating to disable check of the signal tone identification code 4603 Intervals between signal tone identification codes ranging from O
14. c ima a i identification code Please input 5 Message indicator Deletion Please input 0 ow identification code itch off switch off mode Forward all identification Message notification S192 code operation mode x No answer forward Ringing tone identification 4400 oe Busy line forward re Ringing tone identification denien code 2 e088 Internal call identification 4705 neo Busy line identification Input up to 8 digits and end with code Special character input methods identification code code Page 17 of 23 External call identification 4706 p 9 Equipment cascade copying and parameter configuration setting code Direct incoming call Code Meaning Setting Description identification code 9700 Copying all data parameter configuration 4707 Aae Message call identification Copying parameter configuration synchronous code clock Overflow identification 9702 4803 correspond respectively to 9800 Restoring default configurations others to cancel 4804 the beginning of 900 Saving changes and Exiting programming 4805 extension numbers of the 4806 codes 4 00 4709 0 4807 indicates the start code 903 valid before power off of the equipment but lost A808 after power off 904 Restoring factory configurations 4809 g du g Input 1 to confirm and Reloadin configurations restorin the 4900 910 J others to cancel parameter settings saved previously 4901 4902 10 Function se
15. e value the more sensitive the voice test so this value cannot be modified willfully Increase the default value 4 of the code 4003 Voice sensitivity test to a proper extent the larger the value the less sensitive the voice test so this value cannot be modified willfully e Change the equipment to work in_ the semi monitoring mode e If the prompt of no answer is needed specify a substitution mode or a substitution code in the semi monitoring mode The times of ringing of the equipment is too large Modify the code 4100 to 1 If the times of ringing of the equipment is already the minimum check the corresponding setting of the PBX Set the default times 1 of ringing before a call is answered to 2 so as to avoid any caller ID display information in the DIMF mode to retrieve an external line Therefore check the setting of the PBX During work periods the equipment plays incorrect greetings It is no exception that when the attendant is used to transfer an Wait a minute please can be heard 2 or 3 extension the prompt seconds after the extension number Page 22 of 23 e The external line retrieval method or function code is incorrect e f the signal tone is too slow to appear or there are different prompts prior to the signal tone please increase the value of the code 4601 Estimated signal tone test time e The signal tone is weak Therefore set the code 4004 Signal tone sensiti
16. eck the signal tone automatically or after connecting the PBX extension dial into the equipment to enter the greeting and then dial 10 function password to the equipment hangs up When the attendant transfer is used to another extension the equipment hangs up after the prompt Wait a announced moment please is The beginning part of the external It indicates the delay is not long enough after the line prompt Sorry but the extension equipment retrieves an external line Therefore check the signal tone manually e The default flashing duration of the equipment is shorter than the flashing duration of the user s PBX so the value in the equipment parameter 4600 must be increased to 500 600 700 or 1000 e The external line transfer mode is incorrect or a function code must be added for external line transfer Therefore set the codes 4200 and 4300 e The port for the equipment has no right or capability to transfer an external line Therefore please check the setting of the PBX e Enter equipment programming input 9800 to return the equipment to its default configurations and reconnect the PBX extension line to check the signal tone automatically or after connecting the PBX extension dial into the equipment to enter the greeting and then dial 10 function password to check the signal tone manually e The default flashing duration of the equipment is longer than the
17. eover keep the battery away from heat which may impair its Page 13 of 23 performance T Deleting all follow me Input 1 to confirm and others to cancel Chapter 7 Appendixes numbers 2 User functions and maintenance management 1 Code Table Note The values in are defaults of the parameters Setting Description 1 Extension number group and extension setting Times of ringing before 1 P indicates a line ranging from 0 to 2 1 means the Code Setting Description answering of each line first line 2 the second and 0 all lines p Setting a group start 1 Set 1 to 9 as the times of ringing number P indicates a line 1 means the first line 2 the i 1 GG indicates a group number ranging from 01 to 32 Default language of second and 0 all lines Setting a group end a l 12GG aie 2 Input up to 16 digits and end with Input 0 to each line 1 Set 1 as the first language 2 the second and 3 the delete it third 13GG penne a JieuP First language Input a number with up to 8 digits and end with Input assistant extension 3601 conversion code 0 to delete it dee Deleting a specified GG indicates a group number ranging from 01 to 32 Second languag number group Input 1 to confirm and others to cancel 3602 l conversion code Deleting all extension Input 1 to confirm and others to cancel 1000 Third language number groups 3603 l conversion code T ferri 3000 iie Ae 4000 Play volume 4 the operator code Value r
18. flashing duration of the user s PBX so the value in the equipment parameter 4600 must be decreased to 400 300 and 200 e The external line transfer mode is incorrect or a function code must be added for external line transfer Therefore set the codes 4200 and 4300 e The port for the equipment has no right or capability to transfer an external line Therefore please check the setting of the PBX is busy or Sorry the number you dial is a vacant number is inaudible or incomplete The beginning part of the external line prompt Sorry but your call is not answered is inaudible The equipment hangs up while the external line does not The substitution function code has bee set but it is still the first speech of greeting that is announced when the extension is not answered When the equipment is in the full monitoring status an extension Page 21 of 23 increase the value of the equipment parameter 4604 to 500 800 or 1000 Symptom Possible Causes and Solutions e f the equipment works in the full monitoring mode it indicates the delay is not long enough after the equipment retrieves an external line Therefore increase the value of the equipment parameter 4604 to 500 800 or 1000 e f the equipment works in the semi monitoring mode it indicates the delay is not long enough after the substitute extension retrieves an external line Therefore increase the value of the parameter
19. ge the system to Mandarin 3602 Second language conversion code used to change the system to Cantonese 3603 Third language conversion code used to change the system to English A conversion code can have up to 8 digits You can first record a greeting in a language on you own and then change it to the other two languages by pressing conversion codes during the greeting Note A language conversion code cannot be the same as the operator number or inquiry number or the initial digit of any extension number Set 0 to cancel a conversion code 3 8 Work and Rest Timetable and System Time Setting 3409 System clock There are totally 11 digits designed in the sequence of year month day hour minute and week Year month day hour and minute occupy two digits Page 8 of 23 respectively and week occupies one digit Sunday is indicated by 7 Time is displayed in the 24 hour format For example if the current time is 8 30 on Saturday September 1 2007 the setting should be 07090108306 3401 Work start and end time on Monday 3402 Work start and end time on Tuesday 3403 Work start and end time on Wednesday 3404 Work start and end time on Thursday 3405 Work start and end time on Friday 3406 Work start and end time on Saturday 3407 Work start and end time on Sunday 3408 Noon break There are 8 digits in the format of HHMMhhmm in which HAMM indicates work start time and hhmm indicates work end time For example if you start
20. her key to return to the previous 4604 Delay after external line retrieval 300 self recorded prompts in a Time of waiting for signal tone after language L 4605 substituting for the extension 3000 aa Deleting all Input 1 to confirm and others to cancel A606 Delay after substitution 510 self recorded prompts ae l 1 Code input 61 query paragraph abbreviated 4607 Wait time during pause 2010 caden end iie 4608 Hang up delay 2010 Inquiry extension 2 Input an extension number and end with Input 0 4609 j 4610 level 3610 Function password 1234 Duration of a message Value range 20 999 seconds 7 Greeting speech management query speech management and public mailbox 2303 in the public mailbox management 180 Setting Description on Quantity of messages in Value range 1 310 pieces the public mailbox 310 L indicates a language type ranging from 1 to 3 mailbox management Press 1 to listen press 2 to record again message during on duty press 3 to delete or press any other key to VV indicates a greeting code ranging from 01 to 30 ve l Recording speech refer to the Greeting Code Table an a TEAMING Bie Mean ee 3011 hours 1 pe OME POV IOUS LENE 3210 Message indicator 1 first port 2 second port 5L00 Deleting all Input 1 to confirm and others to cancel Page 16 of 23 Please input 1 i control port 2 g Pere Vacant number error tone Please inp
21. indicator signal while the other port is used to transmit Page 11 of 23 signal of the message notification extension Chapter 5 Consultation System The LW OP6200 consultation system is applicable to enterprises and institutions in various aspects like company introduction service inquiry product promotion extension number query and price query 1 The LW OP6200 provides query of 10 level multi segment 255 single codes and each segment allows 10 minute query of paragraphs and each paragraph can correspond to a separate inquiry extension 2 After playing each query speech the system will automatically play an instruction after query according to which press to listen again press to return to the previous level and press 0 to transfer to the inquiry extension specified in advance and press 1 to 9 to proceed to the next level of query paragraph if there is no lower level query speech but an inquiry extension transfer to the inquiry extension 3 According to the query operation sequence the paragraph numbers for querying a speech paragraph refer to the numbers the user presses in Sequence to reach this paragraph as illustrated in the figure below Page 12 of 23 Dial 1 Dial 9 Dial 1 Dial 9 Dial 1 Dial 9 Dial 1 Dial 9 Dial 1 Dial 9 Figure 3 1 Inquiry system tree structure 7X Querying voice management 7 query code Press 1 to listen press 2 to record again press 3 to delete or press any other key to e
22. ion or press the asterisk to wait or dial O for the operator or press the pound sign to leave a message Greeting Code Vacant number announcement on duty Vacant number announcement off duty Busy operator announcement Description Busy operator announcement Instruction after query Prompt again for dialing no number on duty Prompt again for dialing no number off duty Wait request Wait transferring to request the operator Hang up announcement Sorry but the number you dial is a vacant number Please dial another extension or press 0 for the operator Sorry but the number you dial is a vacant number Please dial another extension or press O for the operator or press the pound sign to leave a message Sorry but the operator is busy now Please dial another extension or press the asterisk to wait Record Sample Sorry but the operator is busy now Please dial another extension or press the asterisk to wait or press the pound sign to leave a message Press the asterisk to listen again press the pound sign to return to the previous level or press 0 for manual service Please dial an extension or press 0 for the operator Please dial an extension or press O for the operator or press the pound sign to leave a message Wait a moment please Please wait a moment for service from the operator sorry but we will hang up Thank you for your call
23. l to a personal extension that is busy or the call is not answered all messages on the extension will be saved to the public mailbox Leaving messages 1 When no number is dialed or a vacant number is dialed after access of an external call to the automated attendant press to leave a message and then press again to confirm 2 When a personal extension is dialed after access of an external call to the automated attendant if the extension announces that the line is busy or gives no answer press to leave a message and then press again to confirm 3 When the automated attendant is configured with an extension for public mailbox message notification the automated attendant will notify its user of the message by two means calling the extension and switching on the message indicator For the latter the notification extension should be equipped with the message indication function The automated attendant rings back to the extension with a message within the time specified by the user and will switch on the message indicator of the extension when there is a new message to notify the user of the new message To switch on the message indicator the user needs to use the codes 4207 for switch on of the indicator and 4208 for switch off of the indicator and use the code 3210 to set the message indicator control port 5 Message retrieval Use an external line or an extension to call the LW OP6200 and input 50 upon
24. nsion to start with 9 because when 9 is dialed the equipment will transfer to the operator automatically Chapter 6 Backup Battery Use Guideline Leawin s LW OP6200 automated attendant reserves a backup battery input interface see the BAT12V power port on the back of the equipment through which a battery purchased by users can be used to supply power in case of mains supply failure 1 A purchased battery must meet the requirements as follows The lead acid batteries for motorcycles and the UPS batteries with an output voltage of 12V 6Ah or 12V 12Ah that are available on the market are applicable Note When a 6Ah battery is fully charged it can work for up to 45 hours when attached to the attendant and a 12Ah battery up to 90 hours Users can select batteries of different capacities as required 2 Installation method Plug the red Y terminal of the accessory battery line into the positive of the battery and the black Y terminal into the negative Plug the other terminal or the CH connector into the BAT12V socket of the attendant 3 Battery charge Leawin s LW OP6200 automated attendant has a built in battery charge circuit with which a battery attached will be charged when there is mains supply Depending on its capacity a battery needs 5 to 10 hours for full charge In the case that mains supply is guaranteed constantly it is advised to unplug the battery line to prevent overcharge from damaging the battery Mor
25. od Upon entering the system program you will hear Welcome to the Leawin voice system Please input a code After you input a corresponding code the system will announce the code and the current setting value of this parameter and prompt Please press the pound sign to confirm or input a new setting value Input parameter values of the code and end each of them with the pound sign The system will announce the new setting values If it is unnecessary to change the current parameter values press to save them and the system will prompt Please input a code After setting each parameter input 900 to save the settings and exit the programming status Note No voice message or reference materials will get lost in case of power failure 2 Exiting the system program 1 During field remote programming input 900 to save the settings and exit from the program 2 Computer setting Upon completion of write configuration the settings will be saved in the equipment 1 3 Installation Procedures 1 Equipment connection According to the wiring layout attach an extension line of the PBX to a LINE port of the LW OP6200 and connect the 12V DC power supply The equipment will switch on automatically When a few clicks are sounded and the POWER indicator begins to flash it means the equipment starts successfully 2 Setting the PBX a prerequisite for use of the automated attendant Set the extension port of the equipment to
26. re an inquiry extension Busy tone overtime press 7 Dial the query code Transfer to the ae Is there a query speech inquiry extension L No number Query dialed Dial O S there an inquiry extensio Y p Transfer 1 the inquiry extension l N Transfer to the Dial operator Return to the previous level sai Transfer to the Dial inquiry extension Listen again Dial another numbers N Is there a lower level Is there a lower leve speech inquiry extension Y mailbox number Enter your personal mailbox Please refer to the voice mailbox use process Dial language onversion Conversion prompt code language Dial 90 System programming parameter setting Page 3 of 23 Chapter 2 Installation Guideline 2 1 Backplane Wiring Layout LINE LINE2 PC PROG MULTI DC12V gt o AE BAT12V ec oS th d BATTERY Onnect the analog 1 2V 7AH e LEARN onnect the analog port of the PBX a _ ra D Sa Front indicators LINE1 2 1 2 channel operating indicator STATUS Status indicator POWER Power supply indicator Rear panel ports LINE1 LINE2 Connecting call ringing extensions of the PBX AUDIO Connecting external audio signal PC PROG Connecting a PC or programmed telephone set MULTI Equipment cascade port DC12V Connecting a DC12V power adapter BAT12V Connecting a backup power 12V battery Accessories Power adapter
27. ring when there is an incoming call from an external line By setting the PBX you can include the extension number used by the equipment into the same incoming call ringing group Page 5 of 23 3 Conditions for creating signal tone period parameters and setting flashing intervals not required for use of an ordinary PBX First use an ordinary telephone set to identify the transfer mode of the PBX If itis not a flashing operation please set the code 4200 Transfer mode The default setting is 7 6 flashing extension number Perform the following functional status operations as required Dial the extension number of the equipment with an external line or an extension Upon hearing the first greeting Hello Welcome to our Company input 10 function password Rechecking the signal tones including ring back tone internal line busy tone and vacant number tone 11 function password Checking the ring back tone 12 function password Checking the internal line busy tone 13 function password Checking the vacant number tone 14 function password Checking the external line busy tone 20 function password Rechecking the flashing intervals 30 function password _Rechecking the flashing intervals and signal tones 50 public mailbox password Entering the public mailbox 90 programming password Starting programming All the passwords mentioned above are set to 1234 by default 4 Setting an extension num
28. seconds with a default value of 510 4610 Wait time for the first code of the call type identification code ranging Page 9 of 23 from 0 to 60000 milliseconds with a default value of 0 indicating to disable check of the call type identification code 4611 Intervals between call type identification codes ranging from O to 60000 milliseconds with a default value of 510 4400 4411 Signal tone identification codes 4700 4909 Call type identification codes 3 12 Return Equipment Parameters and Greetings to Factory Settings Complete Clearing of the System Upon hearing the prompt after getting through to the automated attendant extension input 90 and use the password 1234 to start programming Input the code 904 and press 1 When BEEP is surely heard it indicates the parameters have returned to their defaults and all the self recorded speeches including greetings inquiries and messages will be cleared Example A company has extension numbers of 100 350 and 500 655 two on duty operator numbers of 110 and 550 and an operator code of 0 The assistant extension for group 1 is 120 and the assistant extension for group 2 is 510 The extension numbers for access to the attendant are 150 and 600 The equipment is set to work in the semi monitoring mode the substitution function code of the PBX is 59 and the transfer mode is function code extension number The remote programming password is modified to 2828
29. t the default is 20 seconds hat on Friday 5 PBX coordination time on Saturday 4600 Flashing time Automatic creation Up to 60000 in millisecond 3407 Work start and end ti E E AEN ge 4601 Estimated signal tone test time 300 on Sunday Signal tone identification code wait 3408 Noon break 4602 l time 0 There are totally 1 digits two for year month Sine done Adentiicaton code 3409 System date andtime day hour and minute respectively and one for 4603 eee week Sunday is indicated by 7 For example the MERSER Page 15 of 23 l i to delete the inquiry extension of the specified Ringing tone close pick out duration query paragraph 4290 Time of waiting for the initial code of a call type identification code 0 Code input 7 query paragraph and end with 4 Deleting all inquiry Input 1 to confirm and others to cancel extensions Call type identification code intervals Querying speech Press 1 to listen press 2 to record again press 3 to 510 4612 Delay after answer 510 6 Password setting Deleting all inquiry a speeches Remote programming password Deleting the query 3600 system 1234 Input up to 8 digits and end with The Message notification Input an extension number and end with Input up to 2305 Public mailbox password 1234 initial value is 1234 Input 0 to delete it n 2302 extension of the public 16 digits Input 0 to delete it management delete or press any ot
30. tice No answer announceme nt on duty No answer announcement off duty Busy extension announcement on duty Busy extension announcement off duty Record Sample Hello Welcome to our company Please dial an extension or dial zero for the operator or press the pound sign to leave a message Hello Welcome to our company It is noon break now Please dial an extension or press the pound sign to leave a message or dial O for service from the attendant Hello Welcome to our company It is off duty now Please dial an extension or press the pound sign to leave a message or dial 0 for service from the attendant Hello Welcome to our company Today is a holiday Please dial an extension or press the pound sign to leave a message or dial O for service from the attendant Hello Welcome to our company Please dial an extension or dial zero for manual service or press the pound sign to leave a message Sorry but your call is not answered Please dial another extension or press the asterisk to wait or dial O for the operator Sorry but your call is not answered Please dial another extension or press the asterisk to wait or dial O for the operator or press the pound sign to leave a message Sorry but the extension you are calling is busy Please dial another extension or press the asterisk to wait or dial O for the operator Sorry but the extension you are calling is busy Please dial another extens
31. to 60000 milliseconds with a default value of 510 4610 Wait time for the first code of the call type identification code ranging from O to 60000 milliseconds with a default value of O indicating to disable check of the call type identification code 4611 Intervals between call type identification codes ranging from O to 60000 milliseconds with a default value of 510 4400 4411 Signal tone identification codes 4700 4709 Call type identification codes Refer to the code table for details Page 6 of 23 Chapter 3 Parameter Descriptions 3 1 Extension Group 11GG Setting a group start number 12GG Setting a group end number 10GG Deleting a specified extension group GG is a group number ranging from 01 to 32 1000 Deleting all extension groups For example if your company has two extension groups 100 200 and 500 800 then Input the code 1101 to set the start number 100 of the first extension group Input the code 1201 to set the end number 200 of the first extension group Input the code 1102 to set the start number 500 of the second extension group Input the code 1202 to set the end number 800 of the second extension group Notes 1 You are advised to set this item so that when an external line dials a number other than an extension group a prompt that it is a vacant number will be announced so as to improve the transfer efficiency of the attendant 2 Maintain connection of the extension numbers in a
32. tting dial into the system and operate as prompted by the greetings 4903 The codes 4900 4909 4904 correspond respectively to Code Setting Description the length of the extension m Entering the programming 4905 90 numbers of the codes status 4906 4907 4908 10 function Recheo edonon Enter the signal tone checking rocess as prompted 4909 password p promp 11 function l l Checking the ring back tone password Exiting programming without saving changes N O aE Page 18 of 23 Checking the internal line 42 function 13 function Checking the vacant number 14 function Checking the external line password 20 function password 30 function password 70 function busy tone Rechecking intervals Rechecking the flashing interval and signal tone Returning to automatic password switch during work period 71 function Switching to on duty during password work period 72 function Switching to noon break password during work period 73 function Switching to off duty during password work period 74 function Switching to holiday during password work period 75 function Switching to temporary password during work period Greeting Code Table Prompt the peer to hang up to check the signal tone aaa i Greeting Code Page 19 of 23 Description On duty greeting Noon break greeting Off duty greeting Holiday greeting Temporary no
33. ur digits two for month and Transfer to the operator 1 Yes 0 No 7 4 R Aa 3002 aera day respectively For example the date October 1 if no extension is dialed is expressed by 1001 External line hang up 3003 test 1 3500 Deleting all holidays Input 1 to confirm Other keys are invalid 3 Timetable and system time Switching the current 0 Automatic switch 1 On duty 2 Noon break 3 3702 Wait for dial time 10 Value range 5 99 seconds 3400 attests os work period 0 Off duty 4 Holiday 5 Temporary 3703 Dialing interval 2 Value range 1 99 seconds 1 3401 Work start and end time Format HHMMhhmm with 8 digits in total X 1 indicates transfer to an extension 2 indicates laa ee HHMM indicates work start time and hhmm transfers to the operator and 0 indicates indicates work end time both in the 24 hour simultaneous setting of an extension and the on Tuesday format For example if you start work at operator M indicates a work period ranging from 0 Wait for answer transfer 8 00 and get off work at 17 30 input 33XM time 20 to 5 O0 means all work periods 1 On duty 2 on Wednesday 08001730 Noon break 3 Off duty 4 Holiday 5 3404 Work start and end time Initial values daily work period 0000 2400 noon Temporary fal aes break 0000 0000 That is these are on duty hours This parameter ranges from 5 to 600 seconds and 3405 Work start and end time by defaul
34. ut identification code 8 Operation modes of PBX functions aioa No disturb identification A Please input 2 ificati C Please input 4 Trancierto anextarmaliline 4405 Answer identification code 7 4200 FX Answer identification code D Please input 5 4406 Deletion Please input 0 azo External line release after ficati answer Special character input method 4407 alak ane lt ieeniicauon External line release Input up to 8 digits and end with code without answer Special character input methods 4408 External line retrieval Please input code Release identification without answer F Please input 1 l code for transfer to the pone External line retrieval for a Please input 4 attendant VM port pikase inner vacant number F Please input 5 Busy line identification pisses input External line retrieval for Extension number X Please input 6 4411 code for transfer to the 4206 H Acknowledgement eaa Input up to 8 digits and end with External line retrieval on A Please input 2 identification code S E PE E E ee TEES T busy F B Please input 3 Ringing tone identification a an en ee ae res 4410 Please input C D attendant VM port Please input 3 itch Pause P Please input 9 switch on mode P j Busy line callback Deletion Please input 0 fied substitut F Flash F Please input 7 a E H Ai P t g No answer callback Please input 4 indi ang u ease input 8 l 4207 tc
35. vity test e The signal tone is irregular Therefore adjust the code 4006 Signal tone error scope e f the code 4007 is set to 2 the possible cause is that the code 4601 is too long because in the identification code detection mode the code 4601 should be set to O in general or the code 4602 identification code wait time is not long enough or set to O disabling identification code check or the identification code is incorrect or the code 4603 identification code interval is incorrect or the identification code has a special format Please check whether the system time is correct by checking the code 3490 Check whether the work and rest time is set correctly by checking the codes 3400 to 3408 Check whether the work and rest time is shifted automatically by checking the code 3400 Please check whether an extension group is set After a call enters the attendant the indicator of LINE LINE2 switched on but there is a mute or l Please check whether there exits a greeting in the or Is corresponding period or whether it is recorded correctly busy tone It is impossible to transfer to the E Check whether the operator code has been changed operator after dialing 0 The operator does not ring although l SN l Check whether an assistant extension is set If yes the user has set the function of l l l l please clear the assistant extension Otherwise the transfer to the operator if no number l l l l saaie
36. work at 8 00 and get off work at 17 30 it is 08001730 35HH Setting a holiday HH ranges from 01 to 64 with four digits two for month and day each 3500 Deleting all holidays 3400 0 Automatic switch 1 On duty 2 Noon break 3 Off duty 4 Holiday 5 Temporary Default O The following functions are available when you hear the first greeting Hello Welcome to us after entering the automated attendant 70 function password Returning to automatic switch during work period 71 function password Switching to on duty during work period 72 function password Switching to noon break during work period 73 function password Switching to off duty during work period 74 function password Switching to holiday during work period 75 function password Switching to temporary during work period All the function passwords are 1234 3 9 Password Setting 3 10 3600 Programming a password remotely 3610 Function password A password consists of up to 8 digits and if it has less than 8 digits you can end it with The default password is 1234 To disable a password input 0 Internal Line Signal Tone Monitoring Mode 4008 1 Full monitoring default 2 Semi monitoring 3 No monitoring Full monitoring means when learning that the extension a user is dialing is busy the attendant will retrieve the external line and notify the user that the extension is busy If the e
37. x ren Peso 00 reason Teneo ro Seo Somer Someone cmon Sones OTS Korona D Page 23 of 23 4 6 41 6 155 6
38. xit 61X Querying extension management 61 query code Input an extension number directly O indicates to delete it 2200 Deleting the query system 2201 Deleting all query extensions 2202 Deleting all query speeches 4 Example Play the greeting Hello Welcome to our company Please dial an extension or dial 9 to check numbers Dial 9 Play query paragraph 9 Dial 1 for the business department press 2 for the engineering department Dial 2 Dial 1 Transfer to the engineering department 120 Play query paragraph 91 Please dial 168 for XXX dial 199 for XXX or dial 3 to inquire Dial 168 Dial 199 Dial 3 Transfer to extension 199 Transfer to extension 168 Transfer to inquiry extension 160 Enter the system program and perform the following operations A Record the speech of query paragraph 9 by inputting the code 79 and recording as prompted A Record the speech of query paragraph 91 by inputting the code 791 and recording as prompted A Set the inquiry extension of the query paragraph 92 to 120 by inputting 6192 and 120 in succession A Set the inquiry extension of the query paragraph 913 to 160 by inputting 61913 and 160 in succession Note The initial digit of a query paragraph number must be different from the operation code or language conversion code for example if the operator code is set to 9 avoid setting a query code a query paragraph and a paragraph inquiry exte
39. xtension is idle the attendant will monitor it constantly and will not release it until the user hangs up or will retrieve the external line upon expiry of a specified period and indicate no answer Semi monitoring means when learning that the extension a user is dialing is busy the attendant will retrieve the external line and announce the extension is busy If the extension is idle the attendant will release the line to complete the transfer so the prompt of no answer will not be announced If the prompt of no answer is needed it is necessary to set 4206 to specify a substitute for retrieval of the external line input the setting directly according to the substitution parameters and means of the model of the PBX in use No monitoring means after transferring an extension the attendant will release the line immediately in spite of the signal tone Note When setting a function code and an end code for the PBX use for 1 for 2 for A 3 for B 4 for C 5 for D 6 for an extension number 7 for flashing 8 for hang up 9 for pause and 0 for deletion of an input Substitution time is the value set in 33XM wait for answer transfer time Substitution time must be shorter than the time of No answer ringing tone preset in the PBX or the external line cannot hear the indication of no answer Example The substitution operation of Panasonic s KX TD
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