Rajasthan Sampark - FTP Directory Listing
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1. en ff MN O Next the User will be made available with a form for filling in the entries of the Grievance to be registered e RAJASTHAN SAMPARK NN Government of Rajasthan d oe 91 91 STD 5 matror Sa a fuer2. 1 2 3 Hex 18001806127 more Toll Free 1800 180 6127 D LODGE YOUR GRIEVANCE L9 SEND REMINDER N 4 Login Here Download Application Form in Hin E Download Application Form in English Contact Us Quick Links Utility Rajasthan Sampark Chief Minister Office 0 GovernmentofR
3. RHA Complaint S subma Cancel The form can be made available both in Hindi and English by selecting a particular language from the form ex RAJASTHAN SAMPARK Government of Rajasthan Register your grievance Language Hindi English Tumpiainani s Deiaii Group Grievance o Yes Mobile No 91 Phone No 91 PHONE NO ID proof Select One ddNo Name Gender Select One ivi Father s Husband s Name Complete Address Rural Urban Rural Urban PIN Code Country lads wj State Rajasthan w District Select One Block Panchayat Samiti Select One Gram Panchayat Select One Village Email Address Rural Urban Rural Urban PIN Code District Select One lt Block Panchayat Samiti Select One w Gram Panchayat Select One Village Grievance Area Police Station Select One Constituency Area Select One v Grievance Detail Department Type Select One Department Select One Mi Service Scheme Select One Grievance Category Persona Public Service Matters Grievance Issu
4. seat urn 1 ge aSa 2 Bite ud asst fer 3 ate Sex 18001806127 more Bo SEND REMINDER 1 ss PY Download Application Form in English Quick Links Contact Us Utility Rajasthan Sampark Chief minister Office GovernmentofRajasthan AS DolT amp C 4 WebDirectory A Toll Free 1800 180 6127 Wi IT E mail rsjsampark grajasthan gov in The Landing page provides following options to the user Register a Grievance View the status of the Grievance already registered by the citizen Send Reminders about a grievance
5. Following screen appears when this button is clicked Grievance status Forgot grievance Id please click here Grievance Id Mobile no Phone no ID no On this screen the user has to enter the grievance ID for which he has to view the status and the registered mobile no with the grievance The user has to click on the View button to get the status of the grievance The Reset button would clear the forms and make it ready for another entry After the user clicks on the button the system would show the basic details of the grievance along with the service scheme details available for it Grievance status Grievance Id 1114099089030 Forgot grievance Id please click here Or Mobile no Phone no ID no Basic Details Of Your Grievance Grievance Id 1114099089030 Grievance Date 18 Nov 2014 Full Name bhupendra Address Email Id NA Concern Department Youth Affairs amp Sports Department Grievance Description please check this process Grievance Status Under Progress Service Scheme Details Sr No Service Scheme Name Currently Available At Remarks ES ANT 1 Miscellaneous Collectorate Ajmer District Collector District completed your action 18 Nov 2014 Collectorate Ajmer This page would also allow following functionalities View this button will be used to show the details of grievance whose grievance ID
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7. Sampark is an innovative e Governance project implemented by the Department of Information Technology amp Communication Government of Rajasthan The project paves the way for a common man to reach the departments of the State Government for their queries and concerns with the help of telecommunication tools and web portal It enables the departments to disseminate the information about various schemes and programs being run for the benefit of the citizens Rajasthan Sampark primary consists of State level Call Centre with Integrated web portal which will work as single point contact centre to cater various citizen centric queries and grievances for any public services rendered by the State Government and its entities Rajasthan Sampark Call Centre handles inbound as well as outbound telephone calls for the citizen and related services backed by Rajasthan Sampark Portal This system does the registering and monitoring of the grievances till the final disposal and also creates a record of the disposed grievances so they can be referred in future Registering is done through different means either directly by the citizens or by the departmental user Both the workflows are handled separately and with complete detailing After the Registration the grievances are analyzed and concerned actions are taken The system records the details of the grievances and keeps a track of the actions taken on the grievance The grievances can be shared among the differen
8. already registered View Announcements made by the Rajasthan Sampark team Download Application Form in both English and Hindi language for Grievance registration if the citizen wish to submit the grievance personally at the Rajasthan Sampark Office This Page also has a menu bar on the top margin with following functionality Home Re direct to the Landing page again About Sampark provides information about the Rajasthan Sampark project Help provides solutions to necessary queries Suggestions provides with the portal to add some suggestions by the citizen for improvement of the project amp give feedback about the grievance processing satisfaction Contact Us provides contact details of the Rajasthan Sampark Project At the Lower margin of the page there are quick links provided for the following websites Chief Minister Office http cmo rajasthan gov in Government of Rajasthan http www rajasthan gov in DoIT amp C http www doitc rajasthan gov in State directory http www rajasthan gov in Pages Web Directory aspx 3 Registering Grievance Local citizens can register a grievance through option Lodge your Grievance available on the landing page of the system v ex Avant RAJASTHAN SAMPARK NE Government of Rajasthan WELCOME
9. is entered in the box It can be useful if the user wishes to view multiple grievances Feedback this button would open a new form which will enable the user to add a feedback to the Sampark team regarding the grievance a new window will open up which would look something like this e Sere RAJASTHAN SAMPARK Ne Government of Rajasthan Feedback Suggestions Feedback for Grievance Feedback Suggestions Feedback Suggestions Grievance Id 1114099089030 Mobile no Phone no ID no Satisfaction Rating 01020394 5 Reopen Grievance Feedback Contact Us Quick Links Utility Rajasthan Sampark Maana Miia N nam man af Daah Nane Nan ienn ll bree 9000189827 Vir Here the user has to add the feedback which is required with the grievance The radio buttons on the top margin of the form allows changing the fields of the form The user can select the option of the Feedback to add a feedback to the grievance or select Suggestions to add a suggestion to the grievance The user can alter the grievance ID and Mobile no on this page also for which it has to add a feedback suggestion A satisfaction rating in the range from 1 to 5 is to be allotted to the grievance The user has to select the radio button against the number which rating is to be allotted to the grievance Also the user has to select whether the grieva
10. ofRajasthan AS DolT amp C 0 WebDirectoy ya Minister Office Pw Government of Rajasthan PE DolT amp C Pd Web Directory Toll Free 1800 180 6127 Vir E mail rajsampark rajasthan gov in
11. scrolling vertically and the user can select any one of them to view the complete announcement li LODGE YOUR GRIEVANCE Q VIEW GRIEVANCE STATUS m SEND REMINDER Li N 8 a a I 1 0 V ATT Es a Application Form in Hindi Download Application Form in English Contact Us Quick Links Utility Rajasthan Sampark AY Chief Minister Office 2 Government of Rajasthan 4 Dotec aW WebDirectoy Yp 101 1800 180 6127 Vir E mail rajsampark rajasthan gov in 3 4 1 2 Citizen corner Here in this section of the home page the citizen would get downloads of the application forms required for the office use From this section the citizen can directly download the softcopy of the application form if he wishes to submit the application to the office itself Q VIEW GRIEVANCE STATUS o Be SEND REMINDER L 1 x D Rana Nae 0 tegnHee Login Here Download Application Form in Hindi Download Application Form in Hindi Download Application Form in English Download Application Form in English 0 Regseee Register Here Contact Us Quick Links Utility Rajasthan Sampark A Chief Minister Office Government
12. ajasthan AN Domac AY WebDirectoy Minister Office PG Government of Rajasthan P DolT amp C Pa Web Directory bA di Seu Beran Vir E mail rajsampark rajasthan gov in The User will be directed to an intermediate screen which will provide the User with the pre requisite points to be taken care of before registering the grievance bi 1 ex Me RAJASTHAN SAMPARK wt Government of Rajasthan Back To Home
13. d Rajasthan Sampark Getting Started Guide amp User Manual For Citizen 1 9 2015 Government of Rajasthan Department of Administrative and Reforms 1 110 00 61 ON secs 72252 2065 eel 3 1 1 Features for Citizen 2 eredi eed aah ieee aes se 3 1 2 SYStEMMOVEFVI EW ceram eet sautatstanetatad 4 1 1 1 Scenarios of Registration 5 1 1 2 Workflow of different 21100 556 5 1 2 Definition Acronyms and Abbreviation 6 GETTING Started tete 53533 nn oR ETE 35 7 Registering 06 63 006 9 3 1 1 ce vesaceseawecsearsseeseienens dae sabes ERR eR POOR Eds ee eU 13 3 1 2 Grievance Ar
14. e Id Mobile no Phone no ID no Grievance reminder sent In case the registration of the grievance has not completed 15 days a message will be displayed on the screen The message will also specify the date after which the user can send reminder for the grievance Send reminder Grievance Id Mobile no Phone no ID no Your grievance registration date is 04 Dec 2014 You can send reminder only after 18 Dec 2014 View the status of the grievance After the registration of the grievance the citizens can track the processing of the grievance and view the status of the grievance at that time To view the status of the grievance the user has to click on the View Grievance Status button on the home page of the application 3 18001806127 more Be LODGE YOUR GRIEVANCE Q a VIEW GRIEVANCE STATUS p SEND REMINDER D i Lj y P
15. e Select One w Description maximum 2000 characters Relief Required maximum 100 characters Have You Lodged Same Yes No Grievance Earlier Upload Document Browse PDF JPG Format size upto 2 MB Only J I hereby declare that all the facts submitted above are true and correct to the best of my knowledge and belief Mandatory fields Submit 1 The form for grievance registration is divided into various sections 3 1 1 Complainant s Details Complainant s Detail Group Grievance E Yes Mobile No 91 Phone No ID proof Select One Id No Name Gender Select One v Father s Husband s Name Complete Address Rural Urban Rural Q Urban PIN Code Country India State Rajasthan v District Select One Block Panchayat Samiti Select One v Gram Panchayat Select One lt Village Email Address Group Grievance the checkbox should be checked if the grievance to be registered is to be grouped with some previously registered grievance Mobile No enter the mobile no of the complainant This no will be registered with the grievance and shall be used for contact in future Phone No enter the phone no ld Proof the Complainant has to provide with an Identity proof document at the time of registration of a grievance Any one of the options listed in the drop down has to be selected depending on the document that would be used b
16. ea 1 0115 14 3 1 3 IC harc MM 14 3 1 4 Document Upload and Declaration 15 3 2 Send a reminder for a 816 910 6 16 3 3 View the status of the grievance 18 3 4 Functionalities on the home page 21 1 Introduction The User Manual contains all essential information for the user to make full use of the Grievance Management system This manual includes a description of the system functions and capabilities contingencies and alternate modes of operation and step by step procedures for system access and use Pictures have been used to make the operation clear to the user wherever possible Rajasthan
17. er if not considered in scope This allocation is considered as re allocation In fact a allocation process done second time on a grievance would be considered re allocation no matter whatever the processes have been Re open once a grievance has been disposed no further actions would be allowed on it But re open option would be available if the grievance is not considered satisfactorily disposed and a request has been received to re open it After the re open option is used all other actions would be available 1 2 Definition Acronyms and Abbreviation S No Term Description zi e Governance Electronic Governance s RISL Raj COMP Info Services Limited SRS System Software Requirement Specification ul h w and system s w Hardware and system Software 5 SMOD Chief Minister Office e T CSC Citizen Service Centre 7 RPG Redressal of Public Grievance 2 Getting Started You can access Rajasthan Sampark portal by visiting portal link http sampark rajasthan gov in The landing page of the portal looks similar to this bd RARA RIA Government of Rajasthan LODGE YOUR GRIEVANCE Aed ast et x RAJASTHAN SAMPARK e WELCOME
18. has to click on the Send Reminder option on the home page of the application UUA HHT SG CON NY VWocaan aw wey 3 18001806127 more Toll Free 1800 180 6127 5 LODGE YOUR GRIEVANCE VIEW GRIEVANCE STATUS Be SEND REMINDER 1 P l s A Following screen will appear after clicking on the button Send reminder Grievance Id Mobile no Phone no ID no On this screen the user has to enter the grievance ID for which he has to send a reminder Also he has to enter registered mobile no with the grievance After this he has to click on send button to send the reminder The Reset button would clear the forms and make it ready for another entry After the user has clicked on the Send button a message will be displayed on the screen for the confirmation of the reminder sent Send reminder Grievanc
19. nce has to be re opened or not And finally against the feedback textbox the user has to add the description of the feedback that is to be added to the grievance The submit button saves the entered text into the system while the Cancel button clears the form and redirect back to previous screen Suggestions the user can either select the radio button on the feedback page or select the button of Suggestions on the page to have the form for suggestions to the grievance the suggestions form would look something like this s RAIASTHAN SAMPARK Ber Government of Rajasthan Feedback Suggestions Suggestion for Grievance Feedback Suggestions Feedback Suggestions Name Mobile no Email Id Suggestions Contact Us Quick Links Utility Rajasthan Sampark F W Chief Minister Office Govemment of Rajasthan V Dotec N Web Directoy V Toll Free 1800 180 6127 a Chief Minister Office Government of Rajasthan DoIT amp C Web Directory Email rajsampark rajasthan gov in IT Here again the top margin has the radio buttons to alter the form between feedback and suggestions Then the user has to enter his her name i e the name of the complainant of the grievance and the registered mobile no Next the user has to add his Email Id In the Last step the user has to enter the description of the suggestion the user has to add The submit button saves the en
20. rs Grievance Issue Select One M Description maximum 2000 characters Relief Required maximum 100 characters Have You Lodged Same Yes No Grievance Earlier This form is to be filled for the complete details of the grievance that is being registered including the department that shall take care of the grievance Department Type whether the grievance is being registered against some university board or commission It will enable the system to filter out the departments available with it and provide a list of department for the selected department type Department select the department against which the grievance is lodged Service Scheme select the Issue or Service of the Department or the particular scheme of the department against which the grievance is lodged The List of Services shall be filtered according to the department selected and only the schemes services provided by the department shall be listed here Grievance Category whether the grievance registered is a personal grievance or a public issueor related to the service matters of the department Grievance Issue select the issue regarding the grievance It shall be used to separate out the grievance accordingly Description complete description of the grievance and related problems This section would actually describe the grievance being registered Some story related to the grievance can be told here As mentioned the description must no
21. t departments of government and allocated to the designation that is appropriate to redress it 1 1 Features for Citizen This application has been developed for the ease of local citizens to lodge their grievances to the government and keep a track of the processing of the grievances A number of features are provided for the citizens Lodge grievances regarding public private or service matters Send suggestions for the improvement of the project Track the status of the grievances registered by him Download the format of the Application form both in Hindi and English language if he wishes to submit the grievance directly to the office Send Reminders to the department regarding a grievance already registered To view the announcements made by the department for the citizens Get complete information regarding the project and get contact details for the office Resolve queries regarding the Project 1 2 System Overview This application is web based interface and supports integration with different means to register the grievances from common man The means for the registration can be through the online registration calls to the organization integration with social networking sites mobile application and so on It maintains the disposal of the grievance according to defined hierarchy of the organization The hierarchy can be defined for different levels as demographical office administrative The moni
22. t exceed the word limit of 2000characters Relief Required write down the remedy expected for the grievance Complete description of expected relief against the grievance As mentioned the description must not exceed the word limit of 100 characters Have you lodged the same grievance earlier if the same grievance was lodged before and was not taken care properly and the user is registering the same grievance again 3 1 4 Document Upload and Declaration Upload Document PDF JPG Format size upto 2 MB Only J hereby declare that all the facts submitted above are true and correct to the best of my knowledge and belief Mandatory fields S Submi Submit Q cancel Cancel This section will be used to upload supporting documents for the registration form Upload Document the browse button will open the window of the drive storage from where the document to be uploaded can be selected As mentioned the extension of the document should be pdf or jog only and the size of the document must not exceed 2 MB Declaration the final checkbox should be selected for submitting the form This checkbox declares that the information that is filled is true and correct The form will be submitted when the Submit button is clicked 3 2 Senda reminder for a grievance The system allows the citizen to send reminders on the grievance but only after 15 days of registration of grievance To send a reminder on the grievance the user
23. tered text into the system while the Cancel button clears the form and redirect back to previous screen Reset this button clears the added grievance ID and the Mobile no in the textbox 4 Functionalities on the home page The user of the application has more functionality other than the three main options lodge a grievance view status of the grievance send reminder on the home page of the application i e without login This Page has a menu bar on the top margin with following functionality Home Re direct to the home page again About Sampark provides information about the Rajasthan Sampark project Help provides solutions to necessary queries Suggestions provides with the portal to add some suggestions by the citizen for improvement of the project amp give feedback about the grievance processing satisfaction Contact Us provides contact details of the Rajasthan Sampark Project At the Lower margin of the page there are quick links provided for the following websites Chief Minister Office http cmo rajasthan gov in Government of Rajasthan http www rajasthan gov in DoIT amp C http www doitc rajasthan gov in State directory http www rajasthan gov in Pages Web Directory aspx 3 4 1 1 Announcements The home page of the application has a section where the citizens have list of the announcements made by the team In this section the citizen can see a no of titles of announcements
24. toring of the application would be maintained according to the defined workflow The main aim of the application is to track the process of the grievance redressal This would include the registration of the grievance and then monitoring the grievance Also maintaining a record of the details of the grievance after its disposal 1 1 1 Scenarios of Registration web portal Through departmental login Mobile App 1 1 2 Workflow of different processes Registration Of Grievance E Of Grievance Dispose Re allocate Reply Moderation Of grievance before any other action takes place the moderation details should be compulsorily mentioned Allocate to assign the grievance to a particular user designation along with the details and rights of allocation Allocation rights may also include rights whether the grievance can be completely disposed or will require approval from some other user Transfer in case the allocated department to the grievance is out of scope and some other department should be liable for the grievance Dispose if the grievance has been taken care of and in a condition to be disposed If the grievance is already in a condition it can be disposed at first step also Pullback if a grievance is already allocated and some other action is required to be taken it should be pull backed to enable other actions Re Allocate the grievance already allocated can be re allocated to other us
25. y the complainant for the registration ID no the number on the ID proof selected in the previous field Name name of the complainant should match with the one on the ID proof provided Gender of complainant Address complete address of the complainant including the Pin code country state Block Panchayat Samiti Village etc Rural Urban whether the address belongs to a rural region or urban Email Address of the complainant This Email Address will be used for contact in future 3 1 2 Grievance Area Details Grievance Area Details Same As Above Rural Urban Rural Urban PIN Code District Select One Block Panchayat Samiti Select One M Gram Panchayat Select One w Village Grievance Area Police Station Select One w Constituency Area Select One Y This section shall provide with the details of the locality for which the grievance is going to be registered In case the grievance is being registered for the same address where the complainant live i e the same address filled in above section the user can select the Same as above option This shall fill the form automatically But if the User has to register a grievance for some other area he has to fill the complete address of that area here 3 1 3 Grievance Details Grievance Detail Department Type Select One Department Select One m Service Scheme Select One v Grievance Category Personal Public Service Matte
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