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R3(s)IP Phone User Manual

1. Set the Time amp Date manually via web Phone Preference Manual Time Disable T g Date 3enerated Date Time Generated Time Manual Time Click the drop down box A switch to control the status whether to select to enable the manual time or not ATCOM TECHNOLOGY CO LIMITED www atcom cn62 R3 S IP Phone User Manual ACCOM Manual input click Set date manually Generated Date to gains date from the computer Manual input click Set time manually Generated Time to gains time from the computer Time amp Date Format Path to set on the phone press EE settings gt Basic Settings Time Date Format Time 4 Date Formal 1 Clock 12 Hour 4 T 2 Date WWW MMM DD 4 gt Optional Example of result ATCOM TECHNOLOGY CO LIMITED www atcom cn63 R3 S IP Phone User Manual ACCOM DD MMM YYYY 16 Oct 2014 WWW DD MMM Tuesday 16 Oct Set the Time amp Date Format via Web Phone Preference Ringtones 10 different ringtones have been provided by R3 s for selection Path to set on the phone Press the key CHE _settings Basic Settings Ringtones Ring tones Ring1 O Ring2 Ring4 Rings O Ring6 L For the selected ringtone there is a dot inside the circle Press the me a to select other ringtone for playing Set ringtones via Web Account gt Basic gt Ring tones Headset Memory Mode Headset memory mode can be used to control the default device to mak
2. LIMITED www atcom cn85 R3 S IP Phone User Manual ACLCOM 6 FAQ 6 1 How to reset to factory There are 3 methods for factory reset 1 Factory reset via phone a Press the key b Select Settings then press the soft key Enter c Select Advanced Settings then press the soft key Enter d Input the access password then press the soft key Enter e Select Reset to factory then press the soft key Enter f Press the soft key OK then the phone will be reboot and resumed to factory default settings 2 Factory reset via Web a Key in the IP address of phone with a browser b Access the webpage of phone as the role of admin username password is admin admin c Select Phone d Select Upgrade e Click the button Reset to Factory f Click the button OK 3 Factory reset during starting a Hold the key and while power on for 5 seconds b The phone will be reboot and resumed to factory default setting ATCOM TECHNOLOGY CO LIMITED www atcom cn86 R3 S IP Phone User Manual ALCOM 6 2 Upgrade the firmware on safe mode If the phone can t be started successfully user is able to upgrade the firmware on post mode a b C d e f g Setup a TFTP Server and set the PC s IP address as 192 168 1 200 Copy the firmware file we supplied to the root menu of TFTP Server modify the file s name as R3 tar gz an
3. if set this as Disable the account will be forbidden ATCOM TECHNOLOGY CO LIMITED www atcom cn66 R3 S IP Phone User Manual ALCOM It will show on the phone can skip this item A AA Parameter that in the SIP if the SIP Server is supportable this name will show on the phone of callee A pa AAA The address that accounts needed to register from Outbound Status Outbound Proxy IP address of Outbound Agency The status of Stun Server off by default es IP address of Stun Server Configure account via web Account Basic The status of Outbound Server off by default Account Codecs Register Status Register failed Account Active Enable T Advanced Label i Display Name O Register Name O User Name O Password EE SIP Server Port 5060 fs Enable Outbound Proxy Server Disable i Outbound Proxy Server Port 5060 Transport UDP NAT Traversal Disable 0 STUN Server Port 3478 i Set Password ATCOM TECHNOLOGY CO LIMITED www atcom cn6 7 R3 S IP Phone User Manual ALCOM The password for Advanced Settings also is used for Web access as the role admin Path to set password on phone Press CHE settings Advanced Settings Input password Set Password Set Password 1 Current PWD 2 New PWD 3 Contirm PWD Account Network DSS Key Phone Preference Password Modify Features User Type admin T i Current Password Upgrade New Password Au
4. And the Key Event has been classfied as Conference Hold DND Redial Call return Pickup Call Park DTMF Directory Comment N A N A means this key is not permitted to be set as a programmable key Line key Display the account information press it for making a call answering incoming calls call hold and resume Line Key1 Line Key 2 Account ID Account 1 lt gt 3 Account name 6061 4 SIP Server 192 168 1 123 Save Switch ATCOM TECHNOLOGY CO LIMITED www atcom cn36 R3 S IP Phone User Manual ACCOM M0 EN To display the account ID press the soft key Switch or to modify the optional value is Account 1 to 4 Display the account name of each account ID non modifiable The SIP server of each Account ID non modifiable If not set any value for some account 1D the account name will be null BLF Indicate the status of monitored account Once set the BLF key with Pickup feature user is able to answer the incoming call to the monitored account by pressing the corresponding BLF key If the monitored account is idle press the corresponding BLF key for speed dial Line Key A BF OO O 2 Account ID Account 1 d 3 Label bli 4 Value 6070 3 Extension B Switch To display the account ID press the soft key Switch or to modify the optional value is Account 1 to 4 To identify this key on LED for example BLF
5. CNG Comfort Noise Generator ATCOM TECHNOLOGY CO LIMITED www atcom cn89
6. Anonymous Call Disable lt gt 3 Call On Code 4 Call Off Code 5 Rejection Disable 4 gt 6 Reject On Code ae Save Switch press the soft key Switch or Select the Account for anonymous ONO ie to modify Anonymous press the soft key Switch or Switch on off the feature of making Call lt gt anonymous calls to modify Call On Code Set the feature code to turning on The Number key key and anonymous call the phone enables are permitted to be input anonymous call by sending the feature code to the server Call Off Code Set the feature code to turning off The Number key key and anonymous call the phone disables are permitted to be input anonymous call by sending the feature code to the server Rejection press the soft key Switch or Switch on off the feature of Dll lt gt blocking anonymous calls to modify Reject On Set the feature code to turning on Code anonymous call rejection the The Number key key and Yare permitted to be input phone enables anonymous call rejection by sending the feature code to the server Reject Off The Number key key and Set the feature code to turning off Code are permitted to be input anonymous call rejection the phone disables anonymous call ATCOM TECHNOLOGY CO LIMITED www atcom cn45 R3 S IP Phone User Manual ACCOM rejection by sending the feature code to the server Set Anon
7. Enter history UI Select the item to dial Dial Call List 14 11 55am E 6028 Fri Nov 14 11 54am 6030 Fri Nov 14 11 54am E damon Fri Nov 14 11 53am E 700 Fri Nov 14 11 53am E damon Fri Nov 14 11 58am Delete Option ATCOM TECHNOLOGY CO LIMITED www atcom cn53 R3 S IP Phone User Manual ALCOM Delete one item from history Path to delete one item from history on the phone Enter history UI Select the item to delete Delete Check the details of history Path to check the detail history on the phone Enter history UI Select the item to check Option Detail Press or oK Call List 6028 Fri Nov 14 11 54am 6030 Fri Now 44 44 64 ar damon Fri N add to Contact 700 Fri N Add to Blacklist damon Fri Noo Cancel Add to Contact 1 Enter Call History Select the target item Option add to Contact Press the key or soft key Confirm At this moment an edit page will be popped up ATCOM TECHNOLOGY CO LIMITED www atcom cn54 R3 S IP Phone User Manual ALCOM Add to Contact 2 Office 6048 lt gt 3 Mobile Old Number gt 4 Other Old Number lt r gt 9 Account Auto d gt 6 Ring Auto E Delete The item of Office Mobile and Other are able to be switched over between Old Number and current number If the being operated item had been saved already in the directory Old Number will
8. Switch to enabled Disable mean this feature setup is disabled Call Waiting Tone gt Switch on or Switch off the prompt Press the key y playing Enable mean this feature is or softkey Switch to enabled Disable mean this feature setup is disabled Setup call waiting via web Phone Feature General information Call Waiting Setup call waiting Tone via web Phone Feature Audio Settings Call Waiting Tone Auto Answer The feature of Auto Answer is switched off by default All incoming calls will be answered automatically when the phone is standby once Auto Answer is activated Auto Answer when the phone is under on Calling status Auto Answer Disable save Switch The Icon will be indicated once Auto Answer is available ATCOM TECHNOLOGY CO LIMITED www atcom cn35 R3 S IP Phone User Manual ACCOM Setup Auto Answer via Web Phone Feature General information Auto Answer Programmable Keys The programmable keys include Line keys Memory keys aside the BLF LCD Display Programmable feature keys and Soft key on Standby UI Press the programmable key for 2 seconds you re able to modify the feature of each programmable key All programmable keys has been classfied as N A Line Key BLF Key event Speed dial Intercom
9. Value The phone number will be monitored by this key For example if user want to monitor the phone number 6070 please set 6070 here This code must be set for pickup and this code provide by Server If the code is not matched by Server the feature of pickup will not work ATCOM TECHNOLOGY CO LIMITED www atcom cn3 7 R3 S IP Phone User Manual ALCOM Conference The 3 way conference will be setup by pressing the key Conf while on calling For more info please refer to Chapter 3 8 1 The configuration item Label is a name to identify the key on LED can be set as conference Hold The same feature as the ky CY D For more info please refer to Chapter 3 5 The configuration item Label is a name to identify the key on LED can be set as hold DND Press this key will switch on or switch off the feature of DND The configuration item Label is a name to identify the key on LED can be set as DND Redial e The same feature as the Key A The configuration item Label is a name to identify the key on LED can be set as redia 1 Call return Automatically dial the latest phone number in history The configuration item Label is a name to identify the key on LED can be set as return Call Pickup Press this key to pick up if new incoming call to the monitored phone number ATCOM TECHNOLOGY CO LIMITED www atcom cn38 R3 S IP Phone User Manual ALCOM Line Key1
10. WAI a in e 80 E ROCO A ee eas psa ems pclae es Sa sees ee es as es es ee ts ces 81 A enee a A Sere rea olathe fe gre eee tes ey ee egg eee Geeta be eh grt 82 On 0 03 ASA CO O tan aida wah ee hee oe ek ORAL eek Eee hee hee es 84 0 0 15 HOCK OUG pagans gaseosos ands gas pases 84 o oe ae a ae gee epee oa ee seen eye tee eereese es aae 86 Ola HOW to roc el Dor LoC Oly coronado rider Saa 86 6 2 Upgrade the firmware on safe mode oo ooooorooooooororrnr rro o 87 6 37 How to make IP Peer to Peer Call in tna bP a Ses 87 ls Troubleshoot INE ie o5 2 5 4 0565 Ss wae oe oe ea Cee donas Shere eee eee ENRE 88 7 1 The phone is failed to register to SIP Server cece ccc ee ence eee ee eeees 88 1 2 The phone is failed to gain IP address 0 ccc cc eee ee eee ee eee ee eeees 88 7 3 Only one party can hear from another on calling ee ee ee eee ene 88 0s ole sen ach EkG a ee ee ee ee ee ee eee ee ere 89 ATCOM TECHNOLOGY CO LIMITED www atcom cn4 R3 S IP Phone User Manual ACCOM Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market We have been keeping innovating with customer s needs oriented working with partners to establish a total solution for SMB VoIP with IP phone IP PBX and Asterisk cards With over 10 years experience of R amp D manufacturing and service in network and VoIP filed mission of creating the biggest value for IP terminals we commit
11. and Note If vetengen of 4 just type in 1 3 4 And if keep it as the numer input in the blank it means applying this dial plan dial UI is not between taal accounts minimum length and the maximum length area 5 6 4 Block Out ATCOM TECHNOLOGY CO LIMITED www atcom cn84 R3 S IP Phone User Manual ALCOM Dial plan Block out is used to prohibit the phone number outgoing call from some accounts atcom Basic Account Network DSS Key Preference Replace Rule Dial now Area Code Block Out Features Block Out Numberl Account Block Out Number2 Account Upgrade Block Out Number3 Account Auto Provision Block Out Number4 Account Configuration Block Out Numbers Account Block Out Number6 Account Dial Plan Block Gut Number Account Voice Block Out Number Account z Block Out Number Account Security Block Out Number10 Account Confirm Cancel A EUA lt A E E Block Out Number The number that prohibited Set Block Out Number 1 as 10086 The account to apply this dial plan blank or 1 to 4 is valid Number 1 to 4 Set Account as 2 4 means account 1 to 4 If you want to l apply this rule to account 1 3 and It means oe pene will 4 just type in 1 3 4 And if keep it as ner Mie aa eve a blank it means applying this dial plan when dial 10086 with to all accounts account 2 and 4 Apply this dial plan Recover all input fields to the state that saved at latest time ATCOM TECHNOLOGY CO
12. as below ATCOM TECHNOLOGY CO LIMITED www atcom cn10 R3 S IP Phone User Manual ACLCOM B Press the other side joints into the slot according to the direction of the arrow C It is the right picture after fixing the stand bracket below D Disassemble the stand bracket Push the spring joint of stand and pull the stand according to the direction of the arrow When the joints are pulled out of the slot you can take off the stand bracket ATCOM TECHNOLOGY CO LIMITED www atcom cn1 1 R3 S IP Phone User Manual ACLCOM 2 Wiring instruction Plug in the power adapter cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket 3 Headset U Handset Programmable keys paster using instruction ATCOM TECHNOLOGY CO LIMITED www atcom cn12 R3 S IP Phone User Manual ALCOM ab as DO s an 2 J Mu aD o e Poke up i a lt N UR i ii j i iid TT ST E lus ja Es ES e E asym de es 3 f Andy a 7 3 NN e a i s 4 pl Al Tracy vin racy pins j 4 E Poke up 4 5 6 B 3 Step1 Use needle or some other tools to insert into the hole of the plastic sheet hog the plastic sheet Step2 Lift out the plastic sheet Step3 Take off the plastic sheet Step4 Use needle or some other to
13. be the previous value otherwise Old Number will be null The UI page of Add to Blacklist is the same as above 2 Modify the contact name phone number and ringtone 3 Press the Dor soft key Saved to save the modification press the key CIN soft key Cancel to Cancel the modification Add to Blacklist For more info about this operation please refer to Add to Contact Delete all History s records Path to delete all history s records on the phone Enter History UI Option Delete all press Yor OK 4 3 5 Message ATCOM TECHNOLOGY CO LIMITED www atcom cn55 R3 S IP Phone User Manual ACCOM User will benefit from the feature of voicemail when they re not available to answer an incoming call or missed some incoming calls However this feature must be supported by Server Voicemail must be set up before using it Set the voicemail via Web Account Basic Select an account to configure Voice Mail Sometimes the voicemail push can t be reached in time because the configuration problem with Server you must configure some related parameter via Web to make the phone automatically send its request to Server for getting voicemail info Set Subscribe for MWI via web Account Advanced Subscribe for MWI Set MWI Subscription Period secs via web Account Advanced MWI Subscription Period secs Set Voice Mail There is 3 different methods to set up the voicemail 1 Pre
14. find the contact person and press Dial soft key UJ E Dial from call history 1 Press key to enter the menu and choose History option then select one of call history entry and press Dial soft key or pickup the handset to call this number 2 Pickup the handset press History soft key then select one of call history entry and press Dial soft key to call this number 3 Pickup the handset press OF enter Call History then select one of call history entry and press Dial soft key to call this number 3 3 Pre dial It s a method to dial a phone number immediacy at standby mode The method is as below A Dial up the phone number at standby mode Ge B Press soft key Dial or Pick up the handset or Press or CO send out the number 3 4 Multiple line dial up R3 s supports 4 SIP lines That means user can register 4 different sip accounts simultaneity User is able to choose linel line2 line 3 or line 4 by pressing corresponding line key Linel or the 1 Line registered successfully under idle is the priority to pick up the calls R3 s maximum supports 24 concurrent calls that means24 calls can be setup on each of single line but the total number of concurrent calls on all lines can not more than 24 When there is an incoming call to another line LCD will show the incoming phone number and line LED will be blinking in green User is able to press the corresponding line key or press soft
15. off 600ms on The line is held TablelLine keys LED Status and Description 2 3 Status Indicator Off R3 is standby Blink in red at 120ms on 120ms off There is incoming call Table2 Status Indicator LED Status and Description 2 4 Momery keys LED The monitored account is unregistered The monitored account is talking Fast blink in red The monitored account is ringing Table3 Programmable keys LED Status and Description The monitored account is idle When powering on all LEDs will be lighted once 2 5 LCD screen icons ATCOM TECHNOLOGY CO LIMITED www atcom cn16 R3 S IP Phone User Manual ACLCOM Description The extension is registered The extension is unregistered There is a new voice mail R3 is dialing R3 is talking R3 is calling There is an incoming call S The call is held R3 is in speaker mode R3 is in handset mode R3 is in headset mode O R3 is in conference The line key is used as the BLF key and the BLF monitored number is registered The line key is used as the BLF key and the BLF monitored number is unregistered The line key is used as SpeedDial key Table4 LED Screen Icons Description ATCOM TECHNOLOGY CO LIMITED www atcom cn17 R3 S IP Phone User Manua ALECOM 3 Call Function 3 1 Answer the calls When there is an incoming call phone will remind user with ringing There are 3 ways to answer the call A Answer by handset Pick up the hand
16. parties and press Resume to back to 3 way conference 4 If the initiator hangs up the call or press the soft key End Conf the conference will be ended and the calling between the other two parties will be hung up as well 5 The initiator of 3 way conference can press the soft key Split to separate the conference call and the calling between initiator and the other two parties are still active but under the status of Call hold 3 9 Hang up the phone 1 Softkey hang up While on calling press the softkey End Call to hang up 2 Handset hang up Put back the handset at handset mode the current calling will be hung up 3 Speaker hang up Press key at speaker model the current calling will be hung up 4 Headset Hang up ATCOM TECHNOLOGY CO LIMITED www atcom cn23 R3 S IP Phone User Manual ACCOM Press key at headset model the current calling will be hung up 5 Hang up one line call Press the hook to hang up the current calling when 2 calls happened simultaneously 3 10 Voicemail R3 s has a Cm key for entering voicemail box and indicating new voicemail Press Cm key to enter the menu to configure voicemail number if you have never configured it previously Otherwise the voicemail number will be called after pressing it 4 Keypad and GUI 4 1 Starting All lights will be on Red at the moment when the phone powered on and then light off in the following One second And then the phone turn
17. tion Dial Plan O Plan Dial now Rule The string to be dialed out automatically by the phone The account to apply this dial plan blank or 1 to 4 is valid Number 1 to 4 means account 1 to 4 If you want to apply this rule to account 1 3 and 4 just type in 1 3 4 And if keep it as blank it means applying this dial plan to all accounts Multiply dial now rules can be configured in one phone after one dial now dial plan configured click this button to add a new one The existed dial now dial plans are editable The specified dial plan should be selected until it is covered with orange and the input fields Number and Dial now shows the details correctly After modifying click button Edit to make it to be effect Delete one added or saved dial now dial plan or multiple ones click the frame after the specified dial now dial plan before delete it and then click button Delete Any alteration won t take effect until the button Save is clicked Area Code Block Out Account Account Save A i Set Dial now Rule as 6xxx keep Account as null It means the phone will use the 1st available account to call 6033 after Dial now Time out seconds when inputting four figures begin with 6 Note Dial now rule is different with hotline The Dial now rule will take effect when input numbers matches the dial plan and hotline takes effect in situation that the phone i
18. www atcom cn78 R3 S IP Phone User Manual ACLCOM If user wants to set the same configuration on multiple phones there is an easy way that export the configuration file from one phone and then import this file into other phones This operation can be completed via Web only Note This operation is available for the same models only Import Export Config Import File E Choose file No file chosen Import Export Export User Data 5 4 1 Export configuration file There is two ways to export the configuration files e Don t check the Export User Data and click Export directly it will export the template of the configuration file e Check the Export User Data and then click Export it will export a configuration file that carries with user s configured data To modify the exported configuration file you should to decompress it until you get a file names as configuration Name Date modified Size L configuration 2014 10 10 11 14 config tar gz 2014 10 10 11 14 9 KB The content of configuration file listed as below ame ate modifiec ype Ize N D lified Typ i Calllist 2014 10 10 11 14 File folder de Contacts 2014 10 10 11 14 File folder DialRule 2014 10 10 11 14 File folder _ Features 2014 10 10 11 14 File folder Ly Network 2014 10 10 11 14 File folder y Phone
19. 2014 10 10 11 14 File folder de setting 2014 10 10 11 14 File folder dei voip 2014 10 10 11 14 File folder ATCOM TECHNOLOGY CO LIMITED www atcom cn79 R3 S IP Phone User Manual ACCOM 5 4 2 Import configuration file Click the button Choose file to select the target file for importing and then click the button Import The phone will be rebooted a couple of minutes later and import successfully Note If some part of the configuration file has been modified manually it must be re compressed as the format of tar gz it should be compress by linux 5 5 Export System log When the phone doesn t working well System log is the best assistant tools for trouble shooting all operation details has been recorded This operation is available via Web only Export System Log Log Location Local Server Server Name Log Level Info T Export a Log Location You can import the system log to local PC or send to remote Server Server Name User must fill the address of server if you choose to export the system log to remote server Log Level It defines thedetail of system log as 5 different levels Fatal Error Warning Info and Debug The Debug level is the most detailed 5 6 Dial plan ATCOM TECHNOLOGY CO LIMITED www atcom cn80 R3 S IP Phone User Manual ACCOM The customized Dial Plan are available on R3 s for example the rule of replacement Instant Calling Area code Restriction of Outb
20. D Number 1 3 LAN Priority 0 a lt r 4 PC VID number 0 9 PC Priority 1 lt q gt Switch Set the VLAN via Web Network Advanced VLAN Webserver Type Webserver type include HTTP and HTTPS different access port will be required by different access type user is able to confirm the port info at the webpage HTTP amp HTTPS are both permitted by default Webserver Type Webserver Type HTTP amp HTTPS lt gt Switch Set Webserver type via Web Network gt Advanced WebServer Type VPN ATCOM TECHNOLOGY CO LIMITED www atcom cn 7 1 R3 S IP Phone User Manual ALCOM R3 s support the feature of VPN and this feature must be supported by VPN Server 1 VPN Status Disabled lt gt 2 VPN Type L2TP_TUNNEL lt gt 3 VPN Server 4 User Name 5 Password Save Switch Set the VPN via Web Network Advanced VPN Reset to factory Once reset to factory all parameter settings will back to the factory default value and all configuration will be cleared users must be careful on this Advanced Settings 1 Accounts ES Sei Passw Network Reset to factory settings OK Cancel Reset to factory via Web Phone Upgrade Reset to Factory ATCOM TECHNOLOGY CO LIMITED www atcom cn7 2 R3 S IP Phone User Manual ACCOM 4 3 7 Display For more convenient users are able to change wallpaper and backlight of the main LCD display and the BLF LCD display Display 1
21. Key event 2 event Pickup lt gt 3 Account ID Account 1 lt gt 4 Label pickup o Value 6001 Switch e To display the account ID press the soft key Switch or LO modify the optional value is Account 1 to 4 Label To identify this key on LED for example pickup The phone number monitored for pickup Reminding This code must be set for pickup and this code can be set via Web only Set the Pickup code as follow Set the pickup code for one single Account Account Advanced Select an account to be configured Directed Call Pickup Code Set the pickup code for all Accounts Phone Features Call Pickup Direct Call Pickup Direct Call Pickup Code Direct Call Pickup should be set as Enable Call Park Press this key while on calling the phone will dial the specified phone number user will receive a code on the phone prompt and then press the soft key Transfer the current calling will be parked successfully At this moment user is able to continue the parked calling with any other phones which registered on the same SIP server by dialing the code which user have received ATCOM TECHNOLOGY CO LIMITED www atcom cn39 R3 S IP Phone User Manual ALCOM Line Key1 Key event 2 event Park q gt 3 Account ID Account 1 lt q gt 4 Label park 3 Value FOD Switch To specify an account to park the call press the soft key Switch or gt lt to modify the optional va
22. M TECHNOLOGY CO LIMITED www atcom cn2 R3 S IP Phone User Manual ACCOM cos Mall Trastorno ao aso o osa 21 Sula Mito calls apa aaa oa bo eo bee ia pa iia bene ose sea de 22 Owes OF o 24 on men nea guetta eee Ben pee ne Renee bane hae 29 3 9 Hang up the phone rr ta ee oe A ee A A 23 On 10s VOCS tl sca sasorsadaso esas seed seas dena casi gasa asadas 24 A Keypad ahd GUL a rasos casa ces anda ate eee ee Fee eo ena see oe ee Odea ee ae ds 24 1 A III 24 A ees ee ee ere ee eee Or ee ae ere ou en ae ee Se ee ete ee eh ae oe oe ee ee ee ae ee ee ee ee 25 BN is 2l Ay ba US DILO apra a ip pps ees 28 tones Call Pedo capado a 30 A o anc ae so eee ee A Ot Ge eee eee E E E 46 de orta O A A a2 Ms Vig AAA 50 A Jar Os DUES aaa Go ae Ha ow SO ae OO ae aaa coo ataca OE EG 2 a oe OS eS dada DI Eo IT 713 ds Advanced TENUE cirrosis dara lustre ee as dos ptes 15 Oe Mie OU C 6 ace are a eee ae er ee E ee ee a eee a eg ee ie Gee a ae ee ee ee eee ae 10 ICA a aad UP Ca a agus eric poe ase ete eine cae br eerie een ee ig pe anos ries ee dn ces rig ped anor ete ae T5 Deos ALO iO Le oa sch bah dy ch ec he bo ee He Ge ee bs bach bee bala 16 d Ls Export amp Import configuration TLLe isos dupe epee Dube wens be pein pubs iba 18 du e La Export CONECTO TIlE wane oe ot o oe ek oe da EA et a e a es 19 dls Import CONTI era Ol TIO arras aii tires pesto 80 Nos UXO Voto Osorio oes 80 ATCOM TECHNOLOGY CO LIMITED www atcom cn3 R3 S IP Phone User Manual ACCOM Os
23. O LIMITED www atcom cn50 R3 S IP Phone User Manual ALCOM Local Contacts F ye 222 kobe 333 rachel stan Delete Move to Blacklist OK Cancel Edit the contact item via Web Contacts Contacts click on the item to edit modify Option Click Edit Click Save Delete the contact Path to delete the contact on the phone press Directory gt Local Contacts Select the item to delete Option Delete OK Local Contacts a fa EN qe im y kobe Delete Contact E 24 rachel sy stan OK Cancel Press the soft key Cancel at the Warning UI to stop deleting Delete the contact item via web Contacts Contacts Select the item to delete Click on Delete Click on Save ATCOM TECHNOLOGY CO LIMITED www atcom cn5 1 R3 S IP Phone User Manual ALCOM Move to blacklist Path to move to blacklist on the phone Press E Directory gt Local Contacts Select the item to move Option Move to Blacklist OK OK Local Contacts jassica da kobe Move selected to blacklist y rachel ara stan OK Cancel Press the soft key Cancel at the Warning UI to stop this operation Move the contact item to blacklist via web Contacts Contacts Select the item to move to blacklist Click on Move to black List Click on Save Blacklist The purpose of blacklist s feature is to block the phone number inside blacklist
24. Wallpaper 2 Backlight Enter Back Wallpaper There are 5 different default pictures and you can upload defined pictures by via web then press the soft key Switch or the col gt for modification 001 png Save Delete Switch Back Set up wallpaper via web Phone gt Preference Wallpaper ATCOM TECHNOLOGY CO LIMITED www atcom cn73 R3 S IP Phone User Manual ALCOM Stop Week of Month First In Month Offset minutes 0 300 300 Manual Time Disable a O Date 7 Generated Date Time Generated Time Time Format 12 Hour O Date Format O Backlight time 1 min O Backlight Level 6 Expand Backlight Level 6 Ring Tones Ring1 wav T O Wallpaper 5 Jpg Y Delete EDO AREA Upload Cancel Backlight Backlight is the brightnessof LCD also it has been defined as 9 different grades The number 9 means the lightest Backlight 1 Main Backlight 6 2 Expand Backlight No Console Back Switch ATCOM TECHNOLOGY CO LIMITED www atcom cn74 R3 S IP Phone User Manual ALCOM To adjust thebrightness of LCD expansion module it must be connected with the hosted phone Otherwise the host phone will indicated No expansion module 5 Advanced Feature 5 1 Codecs R3 s support multiple codecs users can select the codes via Web Account Codecs Audio codecs Advanced Disabled Codecs Enabled Codecs 6723 53 a PCMU 116 PCMA G726 16 Gr25 G726 24 G
25. aded successfully 5 3 Auto Upgrade ATCOM TECHNOLOGY CO LIMITED www atcom cn76 R3 S IP Phone User Manual ALCOM User is able to configure the phone to upgrade automatically Account Preference Auto Provision Features Provisioning Server gp User Name Upgrade i Password O AES Key Configuration Check New Config on off O Dial Plan Repeatedly On Off Interval minutes 1440 Voice Weekly On Off Security Time 23 O0 23 59 Debug Sunday Monday Tuesday Day of week Wednesday Thursday Friday Saturday Confirm Cancel Description Provisioning The address to save control file for auto upgrading it can filled by http Server https tftp server ftp server for example tftp 192 168 1 111 upgrade_control_file xml The username to access the file server Password The password to access the file server AES Key If the configuration file has been encrypted the AES key will be used to decrypt for auto upgrading Check New Config If set this parameter as On the phone will do some check for upgrading and it will upgrade automatically once the conditions are met Repeatedly If set this parameter as On the phone will do some check for upgrading after Interval minutes and it will upgrade automatically once the conditions are met ATCOM TECHNOLOGY CO LIMITED www atcom cn7 7 R3 S IP Phone User Manual ACCOM Interval minutes This parameter is configurable once the Repea
26. an Set Account as 1 3 4 blank or 1 to 4 is valid Number 1 to 4 means account 1 to 4 If you want to apply this rule to account 1 3 and 4 just type in 1 3 4 And if keep it as blank it means applying this dial plan to all accounts Multiply replace rules can be configured in one phone after one replace dial plan configured click this button to add a new one It means when dial 6 the phone will dial 6032 via the 1st available line in account 1 3 and 4 automatically The existed replace dial plans are editable The specified dial plan should be selected until it is covered with orange and the input fields Number and Replace shows the details correctly After modifying click button Edit to make it to be effect Delete Delete one added or saved replace dial plan or multiple ones click the frame after the specified replace dial plan before delete it and then click button Delete Any alteration won t take effect until the TEN button Save is clicked 5 6 2 Dial now Dial plan Dial now permits the corresponding phone to be dialed instantly without pressing the soft key Dial once the input has been matched It works like a hotline ATCOM TECHNOLOGY CO LIMITED www atcom cn82 R3 S IP Phone User Manual ALCOM Network Basic Account DSS Key Phone Features Upgrade Dial now Index Dial now Rule Dial now Rule Add Edit Delete Auto Provision es
27. and press the soft key Save de English O Francais pycckn i O Espa ol O PX O Sly pre a Set language via web There is a drop down box at the top left corner of webpage choice one kind of language and click the language will take effect immediately Account Network he T rk e Deutsch Wizard irm i 7 Firmware Version 1 4 0 20420 Italiano ATCOM TECHNOLOGY CO LIMITED www atcom cn58 R3 S IP Phone User Manual ACCOM Time amp Date Time amp Date will be displayed at the standby page of R3 s and these info will be related with all process of IP phone Time amp Date can be gained by NTP Server automatically or set manually NTP Setting Path to set on the phone press EE settings gt Basic Settings gt Time Date NTP Settings NTP Settings de 1 Time Zone 8China Beijing lt lt gt NTP Server pool ntp org secondary NIP Server time windows com gt N Daylight Saving Disabled lt gt T Save Switch Back 5 e A Time Zone 4 G Select the correct Time Press the key y or soft Zone for the IP phone key Switch to modify it NTP Server Key in the IP address of domain Specify the NTP Server name by the number keys Secondary NTP Key in the IP address of domain Specify the secondary NTP Server name by the number keys Server Daylight Saving Optional Off Auto or Time Press the key ED gt or soft Man
28. atcom R3 s IP Phone User Manual Version 1 0 2015 05 25 R3 S IP Phone User Manual ACCOM Content Eoin e O AA q ease een Meee serene ne EE eee foes ET ET rs 9 a A 6 lalo terrace Space Sree ces cic Spree trees rcs Shes Sees eee Guo teas Sees Ge Ge re bio Sate oer gee E In A Seve oe va E Sea ar teers Seen o o T leas OEO E o A e ee e OE E E ee Pe ee ee ne ee ee Es MOyObk acosa de oegaes teas Ga pasas doe aes doce dace salia e odes ads 8 1 5 Management and Maintenance ee ce ce ee eee ee eee eee eee eee eee reer eeees 8 BOs ECO LO Od tae e NU gee eee a ee ee a ee es ee E ee ee eee eee eee 8 l Conpliant and Certiried A a ek eae Ge ae ere 9 A A at nani 9 ios A En II ena ny en ehan anes ERRERA 10 2 Keypad of IP Phone 204 0040 an ba eons heen a a ee ee e apar oer aaa 14 2 1Describe of the buttons and Sereen cee ee eee eee nee eee e eens 14 2 2 Line keys LED sea s 9h celece wo eA Rd ea we wh nh Re ae Go eH a a 16 Di comes IAT GO treinta o done ada te dnde Ea pte 16 Dac WMomerr ers Leda a aa oia da 16 a LOD SO TS TOOMS users sons cece Gans Asa DEI DI ri 16 o A E o E EE seid ees eee nee se etae sesso E E eee eee 18 Des i ewer Wie Caddie 26 gg ucm gears A E E he os E E ep eG eee er eee ae 18 s Mane aI side Bd o asa 19 nos rolas baaa iaa be bg dae aia bays see oe 20 3ds Multiple line Cia Ii a2 oo wea ee eh ee ee Pe ee ON eee eee pees 20 Onn dll MOM neater ek eek ened eee eRe eee eee ened eee eed cea ts 2l ATCO
29. ch all incoming calls transferred to Setup timer for no answer status All incoming calls will be forwarded after time out once Call forward when no answer activated The feature code to enable no answer call forward the phone will send the feature code directly to open all incoming calls forward The feature code to disable all incoming calls forward the phone will send the feature code directly to close all incoming calls forward Set Call Forward via web Phone Features Forward ATCOM TECHNOLOGY CO LIMITED www atcom cn33 R3 S IP Phone User Manual ALCOM Account Network DSS Key Preference Forward nwo o 2 Upgrade Target Auto Provision saci i 0 Of Code i Configuration Busy off Z Dial Plan iia 0 Voice On Code Q Security Off Code Da No Answer Off After Ring Time secs 12 Target O On Code O Off Code Call Waiting The feature of Call Waiting is available by default If switch off this feature whatever multiple SIP accounts had been registered successfully only one single active calling is permitted for example Dialing Ringing Calling Holding Call Waiting Call Waiting Enable 2 Call Waiting Tone Enable lt gt Switch ATCOM TECHNOLOGY CO LIMITED www atcom cn34 R3 S IP Phone User Manual ACCOM AAA A Call Waiting gt Switch on or Switch off the feature Press the key Enable mean this feature is or softkey
30. configuration file auto provision Support system log VV VV V WV 1 6 Protocol gt IEEE 802 3 802 3 u 10 Base T 100Base TX gt PPPoE PPP over Ethernet ATCOM TECHNOLOGY CO LIMITED www atcom cn8 R3 S IP Phone User Manual ACCOM gt DHCP Dynamic Host Configuration Protocol gt SIP RFC3261 RFC3262 RFC3263 RFC3264 RFC3265 RFC2543 RFC3489 RFC3842 RFC3515 RFC2976 RFC3428 RFC2327 RFC2782 RFC1889 TCP IP Transfer Control Protocol Internet Protocol RTP Real time Transport Protocol RTCP RTP Control Protocol DNS Domain Name Server TFTP Trivial File Transfer Protocol HTTP Hypertext Transfer Protocol FTP File Transfer Protocol VV VV VV V 1 7 Compliant and Certified Standard gt CE AGCO1180140201E2 AGCO1180140202E2 gt Comply with ROHS in EU gt Comply with ROHS in China CE FE Y RoHS Operation temperature lower than 60 C Storage temperature lower than 60 C Humidity 10 to 90 no dew VV VV 1 8 Packing list A AAA Dee E ATCOM TECHNOLOGY CO LIMITED www atcom cn9 R3 S IP Phone User Manual ALCOM 1 9 Installation R3 s is able to be connected with network via LAN port Under the Bridge mode other devices Laptop IP phone is able to access network via the PC port of R3 S Network 1 Stand bracket installation instruction A Put the bottom side of the IP phone upside and press one side joints of stand bracket into the slot please refer the picture
31. d decompress it then modify the corresponding file s name ulmage rename Rainbow3 kn rootfs nand rename Rainbow3 fs Rainbow3 v1 8 2 22501 app rename Rainbow3 fw logo_data rename Rainbow3 lg Ensure the TFTP Server and phone are connected to the same network switch and both reachable Long Press the key and 1 to upgrade the kernel file long Press the key and 2 to upgrade the firmware file long Press the key and 3 to upgrade the App file long Press the key and 4 to upgrade the logo file and then plug in power until upgrade word displayed on LCD The phone will start downloading file from TFTP server After downloading completed the phone will be automatically upgraded After upgrading completed the phone will be started with the factory default settings 6 3 How to make IP Peer to Peer call To make a IP peer to peer call user should press to input that in the IP address For example to dial 192 168 1 100 just need input 192 168 1 100 ATCOM TECHNOLOGY CO LIMITED www atcom cn87 R3 S IP Phone User Manual ACCOM 7 Troubleshooting 7 1 The phone is failed to register to SIP server 1 First of all check the IP address If the LAN port is DHCP please ensure the DHCP server has been enabled Check the network gateway Check the DNS Make sure the input account matched the one provided by Service Provider Make sure SIP Server has been enabled al
32. e or answer calls This function is disabled by default which means the phone will communicate with others by hand free when pre dial or making calls from history or directory and so is the situation that pressing Answer soft key to accept an incoming call Once this function is enabled the phone ATCOM TECHNOLOGY CO LIMITED www atcom cn64 R3 S IP Phone User Manual ALCOM Ge will make or answer calls by headset Long ares _ can change the status of the Headset Memory Mode This function can be configured on the phone only press CEE settings Basic Settings Headset Memory Mode Headset Memory Mode Headset Memory Mode Disable Advanced Settings Password will be requested while accessing the page of Advanced Settings This password isthe same as theuser s admin to access Accounts Up to 4 accounts supported by R3 s path to set the account info on phone Press gt Settings Advanced Settings Input password Accounts ATCOM TECHNOLOGY CO LIMITED www atcom cn65 R3 S IP Phone User Manual ALCOM Accounts Registered 2 Empty 3 Empty 4 Emply E o The account is disabled Select the account and press the soft key Enter to access the page of account setting 1 Activation Enable lt gt 2 Label 3 Display Name 4 Register Name 9 User Name 6025 6 Password dd WE save Switch The status of account the default is Enable
33. eddial Intercom Key event as pick up Call park DTMF etc Short hold the programmable key will enter the editor interface immediately if the programmable has not been defined Navigation keys Allow users to navigate left right up down Press can enter Directory Press 4 can enter History Confirm users operation and show status when R3 is idle Cancel users operation Adjust the volume speaker handset headset ring Volume level will be displayed on LCD when pressing volume key Pick up and hung up under the speaker mode Mute the mic in a conversation by pressing the Mute button this prevents the person on the active call from hearing what you or someone else in the room is saying If the call is muted the mute LED is lighted in red To un mute press the Mute button again Pick up and hung up under headset mode The LED button will be lighted when talking in headset mode Check the Voicemail status The LED button will be lighted when there is a new message Long hold will enter the editor interface to configure the voicemail number Hold the current call Redial the last dialed number c o ATCOM TECHNOLOGY CO LIMITED www atcom cn15 R3 S IP Phone User Manual ACCOM 2 2 Line keys LED LED Status Description The line is idle or disabled for register Blink in green at 120ms off 120ms on The line has incoming call Green The line is talking Blink in red at 600ms
34. ey Setup the target phone number which all and are permitted to be incoming calls transferred to input On Code The Number key key The feature code to enable busy calls and are permitted to be forward the phone will send the feature input code directly to open busy call forward Off Code The Number key key The feature code to disable busy calls and are permitted to be forward the phone will send the feature input code directly to close busy call forward No Answer Forward All incoming calls will be forwarded after time out once the feature of NoAnswer Forward is activated Setup this feature as below ATCOM TECHNOLOGY CO LIMITED www atcom cn32 R3 S IP Phone User Manual ALCOM No Answer Forward No Answer Enable Forward to After Ring Time On Code Off Code ak WOON 6038 OS lt gt 38 388 Switch Press the key ED O or softkey Switch to setup Forward to The Number key key and are permitted to be input After Ring Press the key lt gt or Time softkey Switch to setup On Code The Number key key and Bini are permitted to be input Off Code The Number key key and Bani are permitted to be input Setup Call Forward Via Web Switch on or Switch off the feature On mean this feature is activated Off mean this feature is unactivated Setup the target phone number whi
35. guration Press the key to enter the Main Menu Main menu o Q 2 Status Feature Directory History AA t iL Message Settings EEN Enter Move the cursor via navigation key and press the softkey Enter or input the corresponding Number key Select the item of Main Menu Number Key 1 Enter Status Number Key 2 Enter Feature ATCOM TECHNOLOGY CO LIMITED www atcom cn27 R3 S IP Phone User Manual ACCOM Number Key 3 Enter Directory Number Key 4 Enter History Number Key 5 Enter Message Number Key 6 Enter Settings Number Key 7 Enter Display 4 3 1 Status info It s able to check the status info via LCD Display or Web And the basic status and details status will be optional displayed on LCD display 1 Basic Status IP address MAC address Firmware version 2 Details Status Network info Production info and Account info in details Basic Status You re able to check the basic status in both ways as below 1 Press the key Y on standby 2 Press the key and select the Status of Main Menu ATCOM TECHNOLOGY CO LIMITED www atcom cn28 R3 S IP Phone User Manual ACLCOM otatus 192 168 1 149 2 MAC 80 82 87 01 E0 CA 3 Firmware 1 2 0 20384 4 More Back Details Status Select More and then press the softkey Enter to check details info Status 1 Netwo
36. he corresponding line key Even on 3 way conference calling the conference will be held after pressing Hold key and be resumed to 3 way conference after pressing Hold Key again Remember the conversation is still on hold without being ended even if hung up under the status of hold 3 6 Call Transfer 1 Attended call transfer The attended transfer allows user to call a third party before transferring the calling ATCOM TECHNOLOGY CO LIMITED www atcom cn2 1 R3 S IP Phone User Manual ACCOM While calling press the Transfer soft key to hold the current call and dial the target number you want to transfer to on the activated line and press Send soft key to call that number After the target party answers the call press Transfer soft key again to complete the transfer If the target number has been setup in the current BLF list and you have already finished the necessary setup on Webpage of R3 s there is an easier way to complete the attend transfer While calling press the corresponding BLF key of the target numberand then press the Transfer soft key the attend transfer will be achieved Setup BLF list with attend transfer functions on Webpage Phone Features Transfer Settings Transfer Mode via DSS Key Attend Transfer 2 Blind call transfer The blind transfer allows user to transfer a call without speaking to the third party On the user side the call will be ended as soo
37. icator Rainbow ET Expansion Module 44 programmable keys on each Rainbow ET 1 3 Software Sip 2 0 RFC3261 and other related SIP RFCs 4 SIP lines registration STUN Jitter Buffer VAD CNG G 711A u G722 G 723 G 726 16 G 726 24 G 726 32 G 726 40 G 729 Lin16 16 iLBC Echo Cancellation SIP Domain name Authentication and Backup SIP Server DTMF Inband RFC2833 SIP INFO VV VV VV V WV ATCOM TECHNOLOGY CO LIMITED www atcom cn R3 S IP Phone User Manual ACCOM gt Call transfer Call forward 3 way conference Call hold Call back gt DND Do Not Disturb Auto answer Blacklists Block Call ID Block Anonymous call Dial plan IP call gt Phone book with 200 records 200 answered calls 200 missed calls 200 dialed calls gt Auto update via HTTP FTP TFTP PNP gt Syslog gt SNTP NTP gt Customized Ringtone gt Daylight Saving time gt VLAN VPN gt WEB access with different login level gt Multi language English Chinese Farsi French German Hebrew Italian Portuguese Russian Spanish Turkish 1 4 Network LAN PC Support Bridge mode Support VLAN Support L2TP VPN Support DHCP STATIC PPPoE Primary SecondaryDNS Server Support QoS Web access via HTTP amp HTTPS VV VV VV V 1 5 Management and Maintenance Support safe mode and firmware updating under safe mode Support different level user management Configuration via web keyboard Support multi language Firmware and
38. key ATCOM TECHNOLOGY CO LIMITED www atcom cn20 R3 S IP Phone User Manual ACCOM Hold the current line on which you re talking then press Answer to receive the incoming call from another line Pick up a new incoming call while on calling When a new incoming call happened on the being occupied line press the key 4 or a to check details of the new incoming call and press the soft key Answer on GUI to pick up the new call The current calling will be hold after the new call picked up When a new incoming call happened on another idle line the source phone number of new incoming call will be displayed on the Screen and the LED of corresponding line key will be fast blinking Green Press the corresponding line key to pick up the new call Or Press the soft key Hold to hold the current call and then press Answer key to pick up the new call Make a new call while on calling To make a new call on a being occupied line Press the key Hold then input the destination phone number and press the key Dial or Press the soft key New then input the destination phone number and press the key Dial To make a new call on an idle line press the corresponding line key input the destination phone number and press the key Dial 3 5 Call Hold The current calling will be hold by pressing soft key Hold or Cw ana the held call will be resumed after pressing soft key Resume or CY or t
39. lue is Account 1 to 4 Label To identify this key on LED for example as park The code for pickup the parked call and it is provided by SIP server DTMF Press this key while on calling the phone will send the configured Value automatically Memory Key2 Key event 2 event DTMF lt gt 3 Label dimi 4 Value 6001 7 Switch ATCOM TECHNOLOGY CO LIMITED www atcom cn40 R3 S IP Phone User Manual ACCOM AAA co To identify this key on LED for example DTMF The value sent to remote end while on calling Directory Press this key to access Directory The configuration item Label is a name to identify the key on LED can be set as phonebook Speed Dial Press this key while standby state the specified target phone number will be dial from the specified account Memory Key2 i Speed dial 4 2 Account ID Account 1 lt gt 3 Label speeddial 4 Value 6056 Switch To display the account ID press the soft key Switch or to modify the optional value is Account 1 to 4 To identify this key on LED for example speed dial The target phone number for speed dial ATCOM TECHNOLOGY CO LIMITED www atcom cn41 R3 S IP Phone User Manual ALCOM Intercom Press this key when the phone is idle the phone will dial the specified Value and the remote end will answer the call automatically Note This feature is supported by specified servers only Mem
40. n as the target phone number is dialed Operating steps Press Transfer soft key to get more option then press Blind soft key input the transfer target number and press Send soft key If the target number has been setup in the current BLF list and you have already finished the necessary setup on Webpage of R3 s there is an easier way to complete the Blind transfer While calling press the corresponding BLF key of the target number the blind transfer will be achieved Setup BLF list with blind transfer functions on Webpage Phone Features gt Transfer Settings Transfer Mode via DSS Key Blind Transfer 3 7 Mute calls ATCOM TECHNOLOGY CO LIMITED www atcom cn22 R3 S IP Phone User Manual ACCOM A The input audio will be not transmitted to peer phone after pressing key and the phone will be muted even switched among different modes of speaker handset and headset Z To un mute just press key again 3 8 3 Way Conference 1 While on calling press the soft key Conf input the 3 4 party s phone number and then press the softkey Dial or press the soft key Conf and press the corresponding BLF key to invite the 3 4 party to join a conference call 2 After the third party answers the call pressing Conf key again to establish the 3 way conference 3 The initiator of 3 way conference can press the soft key Hold to hold the conversation with other two
41. nes user is able to switch from linel to line4 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately C Use the headset Press CO yey the LCD will show the current lines user is able to switch from line1 to line4 by pressing the line key beside the LCD Input the phone number and press soft key Send to dial the number When caller hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately D Dial from phone book 1 Press key to enter the menu and choose Directory option Press Enter soft key and then find the contact person by navigation keys When the certain contact person is highlighted press Dial or just pick up the handset to call this number 2 Pick up the handset press Directory soft key then find the contact person and press Dial soft key ATCOM TECHNOLOGY CO LIMITED www atcom cn19 R3 S IP Phone User Manual ACCOM Pick up the handset press a and enter Directory then
42. ols to insert into the edge of the paster hog and lift out the paster Step5 Write down the identification of each programmable key on the paster after taking off the paster Step6 Put back the paster Step7 Insert the plastic sheet into the slot Step8 Push the other side of the plastic sheet into the other slot ATCOM TECHNOLOGY CO LIMITED www atcom cn13 R3 S IP Phone User Manual ACLCOM 2 Keypad of IP Phone Line key LCD Status ons Navigation 3 oom Cancel LE f soft Key Menu oo Voice Mail t Mute p Headset Jo o UL je tia TT Memory Key Dial pad 2 1Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the softkey zone of screen Display all optional functions at the last line of LCD screen Status Indicator Indicates the phone s status LCD Screen All information such as date time phone number incoming caller s ID if available line call status extension numbers and the soft key features are displayed on it Line Key Show extension status and choose corresponding line Long hold the line key will enter the editor interface ATCOM TECHNOLOGY CO LIMITED www atcom cn14 R3 S IP Phone User Manual ACCOM Dial pad Entering numbers or characters Memory Keys All the memory keys can be defined as BLF key intercom DTMF etc Long hold the programmable key will enter the editor interface if the programmable key has been already defined as the BLF Spe
43. on the directory and RainbowET ATCOM TECHNOLOGY CO LIMITED www atcom cn47 R3 S IP Phone User Manual ACCOM Local phonebook Name and phone number are permitted to be saved into the local phonebook and up to 400 items It s able to add new contact edit or delete exist contact or dial also move the item to blacklist Make calls from directory Path to set on the phone CEE opirectory gt Local Contacts Select the record Dial If only one phone number saved with the selected contact person the phone number will be dialed while calling the contact person Local Contacts jassica 222 4 kobe 333 rachel 444 ara stan If multiple phone numbers saved with the selected contact person user must select one of the phone numbers for dialing while calling the contact person ATCOM TECHNOLOGY CO LIMITED www atcom cn48 R3 S IP Phone User Manual ACLCOM Local Contacts Office 2 Mobile 6008 3 Other Dial Back Add new contact Path to add new contact on the phone Press IE Directory gt Local Contacts Add Local Contacts 1 Name 2 Office 3 Mobile 4 Other 9 Account Auto lt gt 6 Ring Auto dp Delete Oi Ml lt lt lt a AN Input by number keys It s used to identify different phone xor key change the numbers Any reduplicated names are not input method via pressing permitted in the directory the soft key abc mpat by number ike
44. ory Key2 Intercom 2 Account ID Account 1 lt gt 3 Label intercom 4 Value 6010 Switch To display the account ID press the soft key Switch or to modify the optional value is Account 1 to 4 To identify this key on LED for example intercom The target phone number for Intercom The programmable key configured via web included Memory Key Line Key Programmable Feature Key and Feature key of expansion module ATCOM TECHNOLOGY CO LIMITED www atcom cn42 R3 S IP Phone User Manual ALCOM Account Network Key Type Value Label Account Extension Line Key DSS Keyl N A al Auto DSS Key Line Account 1 Programmable Key E l DSS Key3 Speed Dial Y 6050 speed dial Account 1 EXT Key DSS Key4 BLF Y 6049 BLF Account 1 8 DSS Key5 Direct Picku 6048 call pickup Account 1 il DSS Key6 Call Park E 700 call park Account EY DSS Key7 Intercom a 6051 intercom Account 1 DSS Key8 DTMF Y 6750 DTMF Auto Y DSS Key9 Conference Y conference Auto DSS Key10 Hold hold Auto y DSS Key11 DND DND Auto DSS Key12 Redial r redial Auto DSS Key13 Directory directory Auto DSS Key14 Call Return ja call return Auto Key as Send The key Key as Send has the same function as the soft key Dial Reminding This key is not available while pre dial It s the only way to press the sof
45. ound Before customizing the dial plan user must learn the basic grammar as below Represent a character or multiple ones e g 6 can match 66 678 6plus and so on Represent one character e g 6x can match 61 62 6s and so on Represent a character in one range e g 83 0 5 18618 can matche 83018618 83488618 and so on Represent the combination of characters e g 1 9 2 7 3 can match 923 153 773 and so on Add a number after the character to define the location of the characters e g use the prefix 8 1 3 to replace 7 2 the phone will call 7837 after dialing out 82837 Note Any operations add modify or delete on the current dial plan will be not effective until click Save 5 6 1 Replace Rule Dial plan Replace Rule means to replace a batch of complicated character string by some simple characters to make a speed dial Account Network DSS Key Preference Replace Rule Dial now Area Code Block Out Features Index Number Replace Account Upgrade Number Replace Account Add Edit Delete Save Auto Provision Configuration Dial Plan AA ATCOM TECHNOLOGY CO LIMITED www atcom cn8 1 R3 S IP Phone User Manual ACCOM The string works as replacer not null Set Numberas 6 The string that to be replaced not null Set Replace as 6032 The account to apply this dial pl
46. ourselves in supplying the competitive IP phone and other terminals for IP PBX softswitch IMS NGN providers and carriers supplying the competitive total VoIP solution for SMB market We keep improving the customer s experience and creating the bigger value with our reliable products Until now our VoIP products have been available in 100 countries and used by millions of end users Contact Sales Address Area C A2F Block 3 Huangguan Technology Park 21 Tairan 9th Rd Chegongmiao Futian District Shenzhen China 86 755 83018618 8806 86 755 83018319 Sales atcomemail com Contact Technical Support 86 755 83018618 8008 E mail Support atcomemail com Website Address http www atcom cn Download Center http www atcom cn download html ATCOM TECHNOLOGY CO LIMITED www atcom cn5 R3 S IP Phone User Manual ALCOM 1 Overview of R3 s OS R3 s R3 s with Rainbow ET ATCOM TECHNOLOGY CO LIMITED www atcom cn6 R3 S IP Phone User Manual ACCOM 1 1 Interface Power Input DC 5V 2000mA or PoE LAN Port RJ45 EXPAN Port RJ45 1 2 Hardware 6 4M R3 262MHz Dual Core R3s 393MHz Dual Core s 1 Status Light 4 line indicators 8 BLF indicators 1 voicemail RED INGIcS tor indicator 1 headset indicator 1 mute ind
47. raz G726 40 6723 63 LBC 15 2 gt iLBC 13 3 G726 32 y Confirm Cancel 7 means to enable the item of Disabled Codes means to disable the item of EnabledCodes click the button or to sort all enabled codes the top item has the highest priority Note Multiple different items of G723 LBC should not activated simultaneously 5 2 Capture and Upgrading ATCOM TECHNOLOGY CO LIMITED www atcom cn 75 R3 S IP Phone User Manual ALCOM atcom Basic Account Preference Pcap Feature Features Pcap Feature Start stop Export Upgrade Debug ici Export Auto Provision CERRO Configuration Dial Plan Voice Security Click the button Start to start the capture and click the button Stop to end the capture Then click the button export to download the capture file Account Network DSS Key Phone Preference Version Features Firmware Version 1 5 0 20916 Hardware Version Reset to Factory Auto Provision Reset to Factory Reset to Factory Configuration Reboot Dial Plan Reboot Reboot Wales Upgrade Firmware Select Firmware Choose file No file chosen Security Upgrade Debug Before upgrading the firmware of phone users are suggested to check the version of current firmware Click the button Choose file to select the target local file and click Upgrade to process upgrading this will cost a couple of minutes And after reboot the phone will be upgr
48. ready Make sure the Port of SIP Server it s 5060 by default If the pbx account is public IP please check the RPort and Stun If the pbx account is public IP please check the keep alive 7 2 The phone is failed to gain IP address 1 2 Make sure the network cable has been plugged into the LAN port Make sure the network cable or port of network switch are working fine Make sure the DHCP server has been enabled and there are available IP address Try to set the LAN port as Statics IP 7 3 Only one party can hear from another on calling 1 2 Try to make a IP peer to peer call to make sure the mic and speaker are working fine Enable STUN via Web Set the address of STUN Server for example stun sipgate com Present this operation above ATCOM TECHNOLOGY CO LIMITED www atcom cn88 R3 S IP Phone User Manual ACCOM 5 Try to make a normal call again 8 Abbreviation DND Do Not Disturb CFWD Call Forward Blind Blind Transfer Conf Conference Num Number SIP Session Initiate Protocol RTP Real time Transport Protocol SDP Session Description Protocol VPN Virtual Private Network VLAN Virtual Local Area Network QoS Quality of Service Syslog System log UDP User Data Protocol TCP Transmission Control Protocol TLS Transport Layer Security Protocol BLF Busy Lamp Field DNS Domain Name System SRTP Secure Real time Transport Protocol NTP Network Time Protocol VAD Voice Activity Detection
49. rk 2 Phone 3 Accounts Enter Back Press the softkey Enter to check status info and Back to return the Basis Status page Check the Status info via Web 1 Check the IP address of IP phone 2 Type the IP address on a web browser ATCOM TECHNOLOGY CO LIMITED www atcom cn29 R3 S IP Phone User Manual ACCOM 3 Input the username and password the default user and password for Administrator is admin admin for general user is user user and then press Enter 4 By default the Status info will be displayed 4 3 2 Call Features In this part we will introduce the following content e Call Forward e Call Waiting e Auto Answer e Programmable keys e Key as send e Hotline e Anonymous Calls Call Forward Call Forward includes Always Forward Busy Forward No Answer Forward Always Forward has the highest priority and Busy Forward has the same priority as No Answer Forward that means once the function of Always Forward is activated other call forward features will be unavailable Any type of Call forward feature is activated the Icon will be indicated on the LCD Display and the soft key Forward at the bottom line of LCD display will turn to be Forward Always Forward ATCOM TECHNOLOGY CO LIMITED www atcom cn30 R3 S IP Phone User Manual ALCOM All incoming calls will be forwarded to target phone number once
50. s in dialing state Set Dial now Time out via web Phone Features General Information Dial now Time out secs ATCOM TECHNOLOGY CO LIMITED www atcom cn83 R3 S IP Phone User Manual ACLCOM 5 6 3 Area Code Dial plan Area Code has been defined to identify each different area To call a phone number of other areas user must add the area code to be in front of the phone number For convenience area code has been recommended to be configured while frequently dialing to that type of phone number Account Network DSS Key Phone Preference Replace Rule Dial now Area Code Block Out Features Code Upgrade Minimum length G 1 15 Maximum length 15 1 15 Auto Provision Account Configuration Confirm Cancel Dial Plan Description The area code dialed before the Set Code as 0086577 number Set Account as 4 The minimum length of the number input to active the area code dial plan Set Minimum length as 5 Maximum length The maximum length of the number input to active the area code dial plan It means when dialing 83018618 with the 4n Apply this dial plan code will not take effect Recover all input fields to the state that saved at latest time The account to apply this dial plan account the phone will dial blank or 1 to 4 is valid Number 1 to 4 0086577 before it means account 1 to 4 If you want to apply this rule to account 1 3
51. s to standby status in about 50 seconds ATCOM TECHNOLOGY CO LIMITED www atcom cn24 A R3 S IP Phone User Manual ALCOM 4 2 Standby _03 25pm 03 25 Thur Jul 02 ii History Direciory Forward DND ATCOM TECHNOLOGY CO LIMITED www atcom cn25 R3 S IP Phone User Manual ACCOM C e A n AAA ION Softkey History Directory Forward DND DEPT Indication info DND on Missed calls Call Forward on and Network Status unavailable Programmable keys Line Keys in default Icon on Standby UI The account is registered successfully and displayed in the Area 7 The account is not registered successfully and displayed in the Area 7 The line is being occupied for dialing and displayed in the Area 7 The line is on calling and displayed in the Area 7 E New incoming call and displayed in the Area 7 OoOO g Call hold and displayed in the Area 7 T a 3 way conference calling and displayed in the calling UI P a Q Call being hold and displayed in the calling UI a ML hidni DL OTe ATCOM TECHNOLOGY CO LIMITED www atcom cn26 R3 S IP Phone User Manual ALCOM O se Call Forward is activated and displayed in the Area 1 New Voicemail and displayed in the Area 1 Volume turn to be 0 and displayed in the Area 1 Auto Answer is activated and displayed in the Area 1 DND is activated and displayed in the Area 1 4 3 Confi
52. set and talk with the caller If you want to hang up just put back the handset When you are talking with the handset and want to switch to speaker or headset mode please press key Ce key and then put down the handset B Answer by speaker Press key and talk with callers by built in Micro phone and Speaker If you want to hang up please press key again Switch calling or talking into handset mode by lifting the handset under speaker mode Press key will switch calling or talking into headset mode C Answer by headset Keep your microphone connected with the RJ9 headset jack when there is an incoming call press and talk with the caller If you want to hang up please press again Pressing can change calling or talking into speaker mode and lifting the handset switches to handset mode ATCOM TECHNOLOGY CO LIMITED www atcom cn18 R3 S IP Phone User Manual ACCOM 3 2 Make Calls A Use the handset Pickup the handset the LCD will show the current lines user is able to switch from line1 to line4 by pressing the line key beside the LCD Press soft key Send to dial the number When you hear the tones of du du and the phone number your dialed is being displayed on the LCD the phone at the side of being called should be ringing If the called party answers this calling the call is established and the calling timer is started immediately B Use the speaker Press key the LCD will show the current li
53. ss the key Cm after factory set 2 Press the key Cm for a while 3 Press the key C select Message Setup Voicemail Set Voice Mail i 1 5003 6750 2 Account 2 3 Account 3 4 Account 4 123 Delete Back ATCOM TECHNOLOGY CO LIMITED www atcom cn56 R3 S IP Phone User Manual ALCOM Check the voicemail User is able to check voicemail in below ways 1 Setup voicemail number Press the key Cm 2 Press the key C select Message New Voicemail View Voice Mail 1 5003 0 new 0 old mall 2 Account 2 Unregistered 3 Account 3 Unregistered 4 Account 4 Unregistered 1 E Connect Back Select the account with N new N old mail and press the soft key Connect the corresponding voicemail will be connected Select the account with Unregistered and press the soft key Connect the setting page of Voicemail will be popped up 4 3 6 Settings Basic settings and Advanced settings will be introduces in this part Basic settings e Language e Time Date e Time Date Format e Ringtones e Headset Memory Mode ATCOM TECHNOLOGY CO LIMITED www atcom cn5 R3 S IP Phone User Manual ALCOM Advanced settings e Accounts e Set Password e Network e Reset to factory Basic Settings Language R3 s supports multiple language to modify the language please press the key CE Setting Basic setting gt Language Select the target language
54. t key Dial or pickup the handset to finish pre dial The default value is and it could be set as If set the value as disable it means the function Key as Send is forbidden Set Key as Send via web Phone Features General Information Key As Send Hotline Once Hotline has been set the phone will automatically dial the hotline via the 1st available line if the phone stay in the standby status exceed the specified waiting time and there is no input or input something and then all deleted ATCOM TECHNOLOGY CO LIMITED www atcom cn43 R3 S IP Phone User Manual ALCOM 1 Hotline 2 Hotline timeout A Delete a aa Set up the hotline number the value is null by default Hotline timeout Set up the timeout for hotline activation 4 seconds by default Set hotline via web Phone Features General Information Hotline Set Hotline Time out secs via web Phone Features gt General Information Hotline Time out secs Anonymous Call This function includes making anonymous calls and blocking all anonymous calls If switch on the feature Anonymous call all outgoing calls will be displayed as anonymous call in the remote end If switch on the feature Rejection all incoming anonymous calls will be blocked automatically ATCOM TECHNOLOGY CO LIMITED www atcom cn44 R3 S IP Phone User Manual ALCOM Anonymous Call Accounts Account 1 2
55. tedly is On Weekly If set this parameter as On the phone will do the check for upgrading at a certain time in every week Time The time range that the phone do the check for upgrading every week and it s configurable once the Repeatedly is On Day of week The day of week that the phone do the check for upgrading every week and it s configurable once the Repeatedly is On The sample of control file lt xml version 1 0 gt lt AUTOUPDATE Model R3 gt lt Config URL http www atcom com cn temp MAC tar gz gt lt PhoneBook URL tftp 192 168 1 190 phonebook xml gt lt Firmware MD5 cadfadfaqeqedadfadfa URL http www atcom com cn temp R3 V1 5 1 fw gt lt AUTOUPDATE gt MAC tar gz refers to the specified files that named as the phones MAC address the phone will find the tar gz file which named as its MAC addressautomatically once a phone uses this control file to upgrade the Config file at the specified location for example a R3 s s MAC address is EA F5 GA 54 4D DR the corresponding control file should name as EAF5GA544DDR tar gz MDS5is the property of a file and it s always used for integrity checking you can get it by using specified software When upgrade the Firmware the phone will compare the firmware s MD5 with the specified MD5 and it will refuse to upgrade if them are not the same 5 4 Export amp Import configuration file ATCOM TECHNOLOGY CO LIMITED
56. the Always Forward activated setup this feature as follow Always Forward ae 1 Always Enable aP 2 Forward to 6040 3 On Code 36 4 Off Code 366 Switch cl ae a Switch on or Switch off the feature Press the key lt O or the aay ii defi ae sap key Switch to sep enabled Disable mean this feature is disabled Forward to The Number key key and Setup the target phone number which are permitted to be input all incoming calls transferred to On Code The feature code to enable all incoming The Number key key and calls forward the phone will send the are permitted to be input feature code directly to open all incoming calls forward Off Code The feature code to disable all incoming The Number key key and calls forward the phone will send the are permitted to be input feature code directly to close all incoming calls forward Busy Forward It means the phone is busy once the phone is not at standby mode Setup this feature as below ATCOM TECHNOLOGY CO LIMITED www atcom cn31 R3 S IP Phone User Manual ALCOM Busy Forward 1 Busy Enable lt gt 2 Forward to 6039 3 On Code fai 4 Off Code 3 f Switch AT aa Switch on or Switch off the feature Press the key or Enable mean this feature is enabled softkey Switch to setup Disable mean this feature is disabled Forward to The Number key k
57. to Provision Confirm Password Configuration Confirm Cancel Dial Plan Voice Debug ATCOM TECHNOLOGY CO LIMITED www atcom cn68 R3 S IP Phone User Manual ALCOM Network Path to set network parameters on phone Press iE Desettings Adva ead Settings Input the password Network LAN Port PC Port VLAN Webserver Type WLAN VPN Enter Back D 7 fF ON 4 LAN Port Connect the phone with local network via LAN port to gain IP address in 3 ways DHCP Static PPPoE Set the LAN port via Web Network Basic DHCP The phone gains IP address via DHCP by default STATIC IP If the phone gains IP address via Static IP user must input the IP address info manually ATCOM TECHNOLOGY CO LIMITED www atcom cn69 R3 S IP Phone User Manual ACLCOM 192 168 1 149 STATIC IP 2 Subnet Mask 255 255 255 0 3 Default Gateway 192 168 1 1 4 Pri DNS 8 8 8 8 5 Sec DNS 4 4 4 4 Delete PPPOE If the phone gains IP address via PPPoE user must input username password of PPPoE and PPPoE server or ISP support will be requested in this way PPPoE User Name eo ok 2 Password Delete PC Port Only bridge mode support by PC port VLAN The feature of VLAN must be supported by network switch and by default this feature it s not activated on R3 s ATCOM TECHNOLOGY CO LIMITED www atcom cn 0 R3 S IP Phone User Manual ALCOM VLAN 1 VLAN Status Disable 2 LAN VI
58. to call the host phone number but it s available for the hosted phone number to call any phone number in the black list The most operation of blacklist is the same as local phonebook except for the feature Move to Contacts it means moving an item of blacklist to local phonebook to resume the phone number to dial the host phone number normally 4 3 4 History It includes the dialed answered missed and transferred items maximum 400 items User is able to review or delete any item of the history on the phone And enter History in below ways ATCOM TECHNOLOGY CO LIMITED www atcom cn52 R3 S IP Phone User Manual ALCOM 1 Press the key A 2 Press the key E then select History 3 Press the soft key History while phone is under standby status When any operations above is done details info of all recent history will be listed on LCD display include the type of each item the name of contact person date and time Also user is able to check the detail info of call history via Web but only review operation is allowed while accessing via web atcom Basic Account Network DSS Key Phone Contacts Contacts Dialed List Missed List Received List Forwarded List Index Datetime Local Identity Name Tel Number 1 2014 11 17 16 22 30221172 16 0 55 5060 damon 67300m172 16 0 55 2 2014 11 17 16 21 502200172 16 0 55 5060 00 20001 2 16 0 55 Make calls from history Path to make calls from history on the phone
59. ual And Manual mean user must set this ATCOM TECHNOLOGY CO LIMITED www atcom cn59 R3 S IP Phone User Manual ACLCOM Set NTP via Web Phone Preference Time Zone 8 China Beijing O Primary NTP Server Secondary NTP Server Update Interval secs avlight Fixed Type pool ntp org time windows com 1000 Disable By Date By Week Start Month January 7 Start Date 1 Start Hour of Day 0 Start Day of Week sunday T Start Week of Month First In Month Stop Month January Stop Date 1 Stop Hour of Day 0 Stop Day of Week Sunday T Stop Week of Month First In Month T Offset minutes 0 Operation Time Zone Click drop down box to select Primary NTP ManvalWapat The primary NTP server that provide Server time and date Description Set a time zone matches condition Secondary NTP The secondary NTP server that provide Manual input Server time and date Update Wancalingur The interval that the phone gains time Interval secs P and date from NTP server Daylight Click drop down box to A switch to control the status that ATCOM TECHNOLOGY CO LIMITED www atcom cn60 R3 S IP Phone User Manual ACCOM Fixed Type do content Daylight fixed type only the specified items are configurable Click drop down box to The month that the daylight rule begins select taking effect Start Date Manual input The day that the daylight rule begins taking effect Start Hour of Day Mignivalinput The hour of day that the da
60. ylight rule begins taking effect Start Day of Week Click drop down box to The day of week that the daylight rule select begins taking effect Start Week of Click drop down box to The week of month that the daylight Month select rule begins taking effect Click drop down box to The month that the daylight rule stops select taking effect Stop Date Manual ineut The day that the daylight rule stops taking effect Stop Hour of Day Manual input The hour of day that the daylight rule stops taking effect Stop Day of Week Click drop down box to The day of week that the daylight rule select stops taking effect Stop Week of Click drop down box to The week of month that the daylight Month select rule stops taking effect Offset minutes The offset time that daylight rule takes Manual input effect Manual Settings Path to set on the phone press EE settings gt Basic Settings Time Date Manual Settings ATCOM TECHNOLOGY CO LIMITED www atcom cn6 1 R3 S IP Phone User Manual ACLCOM Manual Settings 2 Month 11 3 Day 15 4 Hour 11 3 Minute 23 6 Second dy a Save 23 Delete Key in Year with the number key and Date info Key in Month with the number key and Key in Day with the number key and Key in Hour with the number key and Time info Key in Minute with the number key and Key in Second with the number key and
61. ymous Call via web Account gt Basic Select the Account gt Anonymous Call Set Anonymous Call Rejection via web Account gt Basic gt Select the Account Anonymous Call Rejection 4 3 3 Directory The content of Directory includes local phonebook and blacklist Enter Directory as follow 1 Press the soft key Directory when the phone is standby 2 Press the navigation ma 3 Press the menu E and then select Directory Configure the Directory via Web ATCOM TECHNOLOGY CO LIMITED www atcom cn46 R3 S IP Phone User Manual ACCOM atom cna mi Phone Call Info Index Name Office Number Mobile Number Other Number Account 1 ab 5037 Auto E 2 ac 5039 Auto m 3 ad 5036 Auto 4 ae 5040 Auto O 5 fd 5038 Auto T Save Delete Move to Black List Contacts Name Office Number Mobile Number O Other Number Account Auto id Ring Photo IEI E A Upload Photo All operations on Directory via Web will be not active until click Save When too much item existed in the Directory it will be an easy way to search by keyword about name Office Number Mobile Number or other Number The exactly matched item will be listed otherwise you will be prompted Not find the specified contact There is a newer feature when you edit connect or blacklist it could be upload defined photo it will be display
62. ys You can save three numbers at most ATCOM TECHNOLOGY CO LIMITED www atcom cn49 R3 S IP Phone User Manual ACCOM xor key change the input method via pressing the soft key abc Press the key O the soft key Switch to modify the account ID Press the key lt O the soft key Switch to modify the account ID Only for preview It s available for modification While calling a contact person in directory the phone will redirect to the page that to select one number to dial when multiple numbers are saved for one contact record It s used to bundle each item with the corresponding account and the optional value is Auto or Account 1 to Account 4 Auto means the 1 available account will be selected It s used to bundle each item with the corresponding ringtone and the optional value is Auto or Ringtone 1 to Ringtone 10 Auto means the default ringtone will be played if new incoming call happened otherwise the selected ringtone will be played To identify a contact item by a specified image via Web only Add new contact via web Contacts Contacts Input messages Add Save Edit the contact User must re edit the contact item while updating one item of local phonebook Path to edit the contact on the phone pres E 2 Lpirectory Local Contacts Select the item to edit gt Option Edit OK ATCOM TECHNOLOGY C

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