User Manual
Contents
1. e Then open the device manager Page 38 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Device Manager E is x File Action View Help e f 2 a8 Batteries Computer se Disk drives 2 Display adapters B DVD CD ROM drives Floppy disk controllers 92 Floppy disk drives gy Human Interface Devices E GeneralTouch Touchscreen USB Interface E IDE ATA ATAPI controllers 5 gt Keyboards Mice and other pointing devices E9 Network adapters EY Ports COM amp LPT SB Processors SCSI and RAID controllers L Sound video and game controllers 1 System devices Universal Serial Bus controllers H A 0 A A i a Ge e Select View menu show hidden devices Device Manager File Action View Help m 8 ela Batteries Computer Disk drives J E Display adapters 2 DVD CD ROM drives Floppy disk controllers 2 Floppy disk drives Gg Human Interface Devices E GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface gs IDE ATASATAPI controllers 5 gt Keyboards T5 Mice and other pointing devices E9 Network adapters gt Non Plug and Play Drivers Ports COM amp LPT H H J SB Processors Z SCSI and RAID controllers L Sound video and game controllers A e Page 39 of 43 World Leading Touch Solutions Provider www generaltouch com2. GENERA oh Select human interface devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Device Manager Ek File Action View Help MFS AAIR XP EN j w Batteries Computer See Disk drives ig Display adapters 1 2 DVD CD ROM drives Floppy disk controllers J Floppy disk drives gj Human Interface Devices E GeneralTouch Touchscreen USB InterFace 9 GeneralTouch Touchscreen USB Interface fs Generallouch Touch a IE IDE ATAJATAPT controlle __ Update Driver Ge Keyboards ig Mice and other pointing c Scan for hardware changes B Network adapters sa Non Plug and Play Driver Properties a Ports COM amp LPT Processors D amp SCSI and RAID controllers Sound video and game controllers Uninstalls the driver For the selected device e Select mouse and other pointing devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Page 40 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Device Manager Seles File Action View Help HS4 2 2 IM a xP EN Batteries Computer ae Disk drives 3 Display adapters 2 DYDICD ROM drives Floppy disk controllers J Floppy disk drives E5 Human Interface Devices Qg GeneralTouch Touchscreen
3. Page 6 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Software Installation Install the GenTouch Software The GenTouch Software supplied by GeneralTouch provides all the necessary drivers and applications for you to get the most from your touchscreen It provides full touchscreen functionality for all applications running under Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 and Windows 7 x86 x64 Once you install the GenTouch software you can select launch and drag objects using the touchscreen GenTouch Software Overview Your touch product includes several software tools to help you work with and customize the touchscreen Software drivers are available for touch based applications for use in different environments Specifically GenTouch software includes the following programs and utilities Touchscreen drivers Touchscreen Control Panel Touchscreen Calibration Utility Touchscreen Uninstall Utility Touchscreen Drivers GenTouch software for Windows includes touchscreen drivers the software that the system uses to communicate with the touchscreen GenTouch software for Windows includes drivers for Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 and Windows 7 x86 x64 These drivers enable you to use the GeneralTouch touchscreen with applications running in any Windows environme
4. Coke quality Screen resokstion Color quaity More Highest 32 ba J Le 9 More Highest 32 b nin if 1024 by 768 piels ai nia C Use this device as the prinaty moniter F Extend my Windows desktop onto this montor Installing GenTouch for Multiple Touchscreens More or less like the normal GenTouch software after installing the GenTouch software it will scan the controllers to determine how many there are and then allow you to calibrate them individually Page 25 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Mapping Multiple Monitors GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger This is normal case if you connect more than one controller then the calibration tab changes into the following Page 26 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchs
5. ENTER Input devmgmt msc ENTER ct C WINDOWS system32 cmd exe icrosoft Windows KP Version 5 1 2666 lt C Copyright 1985 2061 Microsoft Corp C Documents and Settings en gt set devmgr_show_nonpresent_devices 1 C Documents and Settings en gt deumgnmt msc C Documents and Settings en gt _ Page 34 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Device Manager E is x File Action View Help e f 2 a8 Batteries Computer se Disk drives 2 Display adapters B DVD CD ROM drives Floppy disk controllers 92 Floppy disk drives gy Human Interface Devices 5 GeneralTouch Touchscreen USB Interface E IDE ATA ATAPI controllers 5 gt Keyboards Mice and other pointing devices E9 Network adapters EY Ports COM amp LPT SB Processors SCSI and RAID controllers L Sound video and game controllers 1 System devices Universal Serial Bus controllers H A 0 A A i a Ge e Select View menu show hidden devices Device Manager File Action View Help m 8 ela Batteries Computer Disk drives J E Display adapters 2 DVD CD ROM drives Floppy disk controllers 2 Floppy disk drives Gg Human Interface Devices E GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface 49 GeneralTouch Touchscreen USB Interface gs IDE ATASATAPI controllers 5 gt Keyboards T5 Mice and other pointing devices
6. Multiple Touchscreens Overview This section describes how to set up multiple touchscreens on a single computer Depending on your application you may want to use more than one touchscreen in your system and to have each monitor operate touch inputs independently Setting up multiple touchscreens involves the following steps Connecting multiple monitors and touchscreens to your system including all hardware and software needed to support multiple monitors before installing the GenTouch software You also need to configure Windows to allow multiple monitors Checking System Requirements The system requirements for multiple touchscreens are as follows Windows 2000 Windows XP x86 x64 Windows 2003 x86 x64 Windows Vista x86 x64 Windows 2008 x86 x64 Windows 7 x86 x64 Multiple port video adapter cards Either a COM port or a USB port for each touchscreen PCs typically include two Serial COM ports and up to four USB ports You must verify that all previously installed hardware or software that used any port you intend to use for a touchscreen has been disconnected and completely uninstalled Connecting Multiple Monitors and Touchscreens To connect multiple monitors and touchscreens to your system 1 Shut down your system 2 Install additional video cards if required 3 Connect each monitor to a video port in your system 4 Apply power to your system and monitors Windows detects the new video adapters and loads the app
7. you are experiencing problems with the touchscreen be sure to check the LED for status information Page 28 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch In Normal Operation When you touch the screen it brightens when you lift off your finger it dims After you touch the screen to the next touch it is dim for about 10 seconds Then if you still do not touch the screen it blinks regularly about every 2 seconds If the LED remains bright when you are not touching the screen there may be a problem with your hardware If the LED remains dim when you touch the screen there may be a problem with your hardware If the LED is not lit power is not being supplied to the controller If this is the case Check your power connections Check the computer is turned on Check the power tap is connected Check the power supply tap is plugged in Refer to your controller reference guide for more details Contact GeneralTouch s Technical Support for additional information What to do if Cursor does not display on screen On Windows 2000 or XP systems open the cursor tab and make sure that Cursor Visibility is enabled On Windows 2000 or XP systems check the Windows control panel Mouse properties to make sure that Touchscreens Hidden Cursor or GeneralTouch scheme is not selected Cursor does not reach out to edges of screen Try re calibrating the touchscreen When calibrating the screen be sure you t
8. E9 Network adapters gt Non Plug and Play Drivers Ports COM amp LPT H H J SB Processors Z SCSI and RAID controllers L Sound video and game controllers A ae Page 35 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh e Select human interface devices if current devices are not connected the icons are greyed out you can right click those grey icons to uninstall them Device Manager Ek File Action View Help MFS AAIR XP EN j w Batteries Computer See Disk drives ig Display adapters 1 2 DVD CD ROM drives Floppy disk controllers J Floppy disk drives gj Human Interface Devices E GeneralTouch Touchscreen USB InterFace 9 GeneralTouch Touchscreen USB Interface fs Generallouch Touch a IE IDE ATAJATAPT controlle __ Update Driver Ge Keyboards ig Mice and other pointing c Scan for hardware changes B Network adapters sa Non Plug and Play Driver Properties a Ports COM amp LPT Processors D amp SCSI and RAID controllers Sound video and game controllers Uninstalls the driver For the selected device e Select mice and other pointing devices if current devices are not connected the icons are greyed out you can right click those greyed out icons to uninstall them Page 36 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh A Device Mana
9. cursor moves before you actually touch the screen you should decrease the sensitivity If you need to press hard or use more than one finger in order to activate a touch you should increase the sensitivity A The Sensitivity level data format can only be changed on some advanced controller like ST6001S H ST6001U H or ST6001SU with other controllers the sensitivity levels cannot be changed If the tab is greyed out then it has been set by factory and can not be changed with the controller you are using Page 20 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Sound Tab GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Beep Mode Beep On x Beep Settings Beep tone QE Touch here to test beep The Sound tab sets the audio beep response to your touch the beep is useful in determining whether a touch was valid and giving customers positive feedback from the screen Functions allowed are Specify whether beep is generated on touch or on release or disabled Adjust beep frequency to suit your environment Set beep duration to suit your environment After setting the sound mode frequency and duration you can test the end result and adjust until stratified with the settings Page 21 of 43 World Leading Touch Solutions Provider www generaltouch com Diagnostic Tab For USB GeneralTouch Touchscreen Properties Calibrati
10. which factors are uniquely within User s knowledge and control it is essential that the User evaluate the GeneralTouch Product and software to determine whether it is suitable for the User s particular purpose and suitable for the User s method of application GeneralTouch s statements engineering technical information and recommendations are provided for the User s convenience but their accuracy or completeness is not warranted Disclaimer GeneralTouch is committed to continually improving product design as a result the information in this document is subject to change without notice GeneralTouch Technology Co Ltd makes no representations or warranties with respect to the contents hereof and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose GeneralTouch Technology Co Ltd reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of GeneralTouch Technology Co Ltd to notify any person of such revisions or changes Page 1 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Trademark Acknowledgments GeneralTouch the GeneralTouch logo are either registered trademarks or trademarks of GeneralTouch in China or other countries Microsoft MS Dos Windows Windows NT Vista and Visual C are registered trademarks or trademarks of Microsoft Corporation All other product names me
11. GENEP ouch Touch your Imagination Today Gen Iouch Software Installation Users Guide GenTouch Software Version V4 2 1 103 for Windows Chro ider touGhS lutions 5 PRP arr A October 2009 Version 1 3 GENEP A uch Copyright 2002 2009 GeneralTouch Technology Co Ltd All Rights Reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means including but not limited to electronic magnetic optical chemical manual or otherwise without prior written permission of GeneralTouch Technology Co Ltd GeneralTouch may have patents or pending patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document The furnishing of this document does not give you license to these patents trademarks copyrights or other intellectual property except as expressly provided in any written license agreement from GeneralTouch The information provided in this document is intended as a guide only For the latest detailed engineering specifications please contact your GeneralTouch Application Engineer NOTICE Given the variety of factors that can affect the use and performance of a GeneralTouch Product the Product including that solid state equipment has operation characteristics different from electromechanical equipment some of
12. USB Interface IDE ATAJATAPI controllers gt Keyboards Ho Mice and other pointing devices T5 GeneralTouch TouchScreen Serial Interface GeneralTouch TouchScreen Serial Interface T5 GeneralTouch TouchScreen USB HID Interface GeneralTouch TouchScreen USB HID Interface HID Interface i 0 2 4 E 5 Fr Update Driver E9 Nel gt No Por Scan for hardware changes SE Prc properties G sar Sound video and game controllers i B A 2 Uninstalls the driver For the selected device Page 41 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP AE ich A GeneralTouch Technology Co Ltd GENEP ouch Http www generaltouch com E mail service generaltouch com Addr No 6 South Keyuan Road High Tech Zone Chengdu P R China Tel 0086 028 85124114 Fax 0086 28 85124115 GeneralTouch Technology Co Ltd Reserves the right to change or update without notice the information contained in this document and to discontinue or limit the production and distribution of any products Page 42 of 43 World Leading Touch Solutions Provider www generaltouch com
13. anstoasicassecctoaadaisdaantescdonnsaaadasabanesss 19 The double click range and drag delay cccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeneess 19 Right click and Right click CUA eet Sees cect Sete cit cee crt cuenta 20 sensitivity OV ae peter oe ae teeta ee a anaes E ai aga Saoi ii 20 Sound lab maen sr oevene rrperr t ternrerter terre trrsrtrnerenrrrterr freer rreret rrerenrrr thr rren 21 DIBSOMOSUC TAD cecd een ccerecerdeer sec cecececdeer een E E E E EEA 22 a escrito cin Savane a Tacs E isang ala as aoa g eh ao aig ae E a ee Rad aac 24 Multiple TOUCH SCIE GIS iieniicicswasieniianidenibentiensinniiandconiientloxtianiteetienientienttaniceniensnnne 24 Multiple Touchscreens OVErview cccccccceeeeeeeeeeeeceeeeeeeesseeeeeeeeeeeeeeeaessseeeeeess 24 Checking System Requirement ccccccccccccccceneeeeeeeeeeeeeneeeeeneeeeenenenenerenenenee 24 Connecting Multiple Monitors and Touchscreens ccccceeeeeeeeeeeeeeeeeeeeeeeeeeees 24 Page 3 of 43 World Leading Touch Solutions Provider www generaltouch com Configuring Windows for Multiple Monitors cccceccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 25 Installing GenTouch for Multiple Touchscreens cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 25 Mapping Multiple Monitors ccccccccccceeeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeeeeesaaeseeeeeeeeees 26 Calibrating and Configuring the TOUCNSCIeENSG cccccceeeeeeeeeeeeeeeeeeeeeeeeeeees 27 E E basa
14. ation medical instrumentation demonstrations and educational programs In this document the GenTouch represents the normal use software package which includes driver control panel and other software Page 5 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch GeneralTouch Support Services GeneralTouch provides extensive support services through our website and Technical Support organization Visit the GeneralTouch website at http www generaltouch com where you can download touchscreen software and drivers obtain regularly updated technical documentation on GeneralTouch products and learn more about what GeneralTouch can do for you and your organization Whenever you contact Technical Support please provide the following information e Part number and serial number from your Touch Monitor Touchscreen and Controller e Current driver version e Operating system used e Information on additional peripherals Contact information Representatives of GeneralTouch can be contacted for further information and to resolve any issues you might have with our products on the numbers below GeneralTouch Technology Co Ltd No 6 Keyuan South Road High Tech Zone Chengdu China Zip Code 610041 Telephone 86 28 85124114 Fax 86 28 85124115 Web _http www generaltouch com Please check our web site on a regular basis for updates press information application notes latest software drivers and utilities
15. ce quickly at the same location To drag touch the object pause slide your finger to the new location lift your finger off the screen The double click range and drag delay The double click range defines the area in which you must touch the screen for the system to interpret your actions as a double click Setting the double click range can get the optimal performance for your touchscreen The default number is 25 x 25 Page 19 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP AE ich pixels Drag delay is for drag mode and double click drag mode it changes the drag response time You can adjust the bar to get the optimal performance Right click and Right click delay If Right click be chosen the auto right click will be executed when you touch the screen and stay down Right click delay defines the durable time from touch to the right click be enabled Note It can not support auto Right click when your touchscreen work in the Click on touch mode If the slider of Right Click Delay in the leftmost the slider of Drag Delay must in the leftmost too if not the auto Right click is disable Sensitivity level The configuration process sets the default sensitivity that in most cases will be appropriate for your touchscreen However you can change this setting manually if you are not satisfied with the response from the touchscreen If the controller responds or the
16. creen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger Monitori v a Once you install Multiple GenTouch software you must map each touchscreen to a monitor You must do this in order to individually calibrate and configure each touchscreen connected to your system using the Control Panel Once you have properly mapped the touchscreens you set the current touchscreen by selecting the icon of the desired monitor from the tab in multiple touchscreen configurations touchscreen properties are applied only to the currently selected touchscreen To map multiple touchscreens open multiple GenTouch software and click on the Calibration tab All monitors are overlaid on top of each other for mapping purposes To select a different touchscreen click on the icon to get to the next touchscreen Calibrating and Configuring the Touchscreens Select the touchscreen you want to calibrate for example select monitor1 then click the touchscreen calibration symbol choose the monitor you want to label as 1 to complete the calibration Repeat the process of calibration for all subsequent monitors If you need API or protocol to develop your software please contact GeneralTouch s Technical Support Page 27 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch T
17. d Leading Touch Solutions Provider www generaltouch com GENEP A uch Mouse Mode Click on Touch Mode Button clicking only no dragging is supported works with large targets Recommend for public kiosk applications Moves the cursor to your point of touch and clicks the button A beep will confirm the click if enabled To click touch the object and then lift off To double click touch the object twice quickly at the same location Click on Release mode Button clicking only no dragging is supported works with large and small targets The cursor follows your sliding finger and the button is clicked at the point you lift off your finger Note click on touch and click on release mode can not support dragging Drag mode Button clicking and dragging The button is held down when you touch the screen and it stays down until you lift off dragging as you move To click touch the object lift off the screen To drag touch the object slide your finger to the new location lift off the screen Double click Drag Mode Double click drag mode is most useful for general purpose desktop applications mimics the mouse mode normally used in Windows In this mode a touch positions the cursor much like a mouse Holding the touch steady is equivalent to press and hold the mouse button Lifting off is equivalent to releasing the mouse button To click touch the object and then lift off the screen To double click touch the object twi
18. dministrative Tools EN Display C EDP Game Controllers gt Keyboard Network Setup Wizard Re Printers and Faxes a 2 Scheduled Tasks a Speech Vs Control Panel See Also Windows Update Help and Support Page 14 of 43 World Leading Touch Solutions Provider Add Hardware Add or Remove Programs O Automatic Updates AD Date and Time Cc Gas na ET Folder Options Fonts Gen Internet Options Network Connections a Phone and Modem Options h Power Options o Regional and Language Options sy Scanners and Cameras Security Center Wa System 6 Sounds and Audio Devices Ea Taskbar and Start Menu www generaltouch com GENEP A uch Calibration Tab GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger a The calibration process aligns the touchscreen with the underlying video display Specifically calibration defines the dimensions of the active area of the touchscreen and locates the centre of the touchscreen If the screen is not calibrated the active area of the touchscreen may not be ali
19. e How to delete the software manually Touchscreen Driver Settings You can define touchscreen settings using GenTouch software Control Panel GentTouch software stores the touchscreen settings in the Windows registry Whenever you save changes to the Control Panel the changes will record the new settings in the System Registry These changes take effect immediately Touchscreen Care and Cleaning The touchscreen requires very little maintenance GeneralTouch recommends that you periodically clean the glass touchscreen surface Typically an isopropyl alcohol and water solution ratio of 50 50 is the best cleaning agent for your touchscreen You can also use straight isopropyl alcohol or any proprietary glass cleaning solution Apply the cleaner with a soft lint free cloth Always dampen the cloth and then clean the screen be sure to spray the cleaning liquid onto the cloth not the screen so that drips do not seep inside the display or stain the bezel Always handle the touchscreen with care Do not pull on or stress it s cables How to Uninstall Software Manually Sometimes if the software was not completely uninstalled when you install other versions of the touchscreen software there could be problems To avoid this you can delete the software manually Please refer to the following steps Page 32 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Serial Manual Uninstall Delete C Windows Gentouc
20. e in which you must touch the screen for the system to interpret your actions as a double click The default setting is 25 x 25 pixels you can click the vertical scroll bar changing the number to get optimum performance with a touchscreen Operating Two Serial Devices If you have two serial devices operating together such as a GeneralTouch serial controller and a serial mouse be sure each device uses a unique COM port and IRQ number For example the mouse can use COM1 IRQ4 and the controller can use COM2 IRQ3 Using the same COM port address or IRQ creates device conflicts The controller must have a unique IRQ it can not share an IRQ with another device A Verify that any previously loaded hardware software that used the same COM port as you touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the System files Touch not working If the touchscreen is not communicating with the controller check the following items Review the installation procedures and verify all hardware is properly connected Check the serial port and touchscreen cable connections are correct Check that the touchscreen and controller cables do not have any kink and that connector pins are not bent Because the GeneralTouch controller has a LED that you can see remove the small Page 30 of 43 World Leading Touch Solutions Pr
21. eee eee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 32 Serial Manual Uninstall a ce cH 33 USB Manual Uninstall s sies aaa aaa aada aaae aaa daa aada 33 Delete the device driver completely ececeeeeeeeeeceeeceeeeeeceeeeenes 33 Page 4 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Introduction About this Manual This manual is intended as a reference guide for the GeneralTouch GenTouch Software installation and operation This Manual provides the information needed to install set up and configure the GeneralTouch GenTouch Software In addition this manual describes basic technical information about the touch sensor troubleshooting and contact information This manual is organised as follows Chapter 1 Introduction and general information Chapter2 Software Installation guide Chapter 3 GenTouch Control Panel Chapter 4 Multiple Monitors Chapter5 Troubleshooting Appendix A Miscellaneous Information Before installing the GenTouch software you must complete the appropriate hardware connections for your type of controller The GeneralTouch interactive touchscreen is a very intuitive pointing device available for use with PC s and monitors Touchscreens make using computers as simple as touching the screen Touchscreens are ideal for a variety of applications including entertainment training systems information and self service kiosk point of sale factory autom
22. eeeeeeeeeeeseaaes 7 Installing Gen Rouen Software s 2 cosecee ee 8 Completing the Touchscreen Setup cccccccceseeseeeeeeeeeeeeeeeesseeeeeeeeeeeeeeeeeeees 11 Uninstalling GenTouch Software 0 c esceeeeeeceeeeeeeeeeeeeeeceeeeeneeceeeeeeeenene 11 a eee DER ee OAR NRE a AR os Ga hiGesio a eas Bhi aoire Ga s Ghth I aeiroe aois aois seas ash 13 Touchscreen Control Panel sesser a aradan 13 GenTouch Control Panel iisseereerrrrrrrrrrrrrrrrrrrrnrrrrrerrsnnnnnrrrrrrrsnasnnnrrrsrrrssnnnnse 13 GenTouch Control Panel OVGrvieW wcciccscccserssssiceriserssenseesisenaianssenseensessseentcanaannen 13 Opening the GenTouch Control Panel ssreeeeeeerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrna 14 Calibration lab greene ste torte eenemner oe rere eet e seal far tent a ne 15 When to Calibrate the TOUCNSCreeN cccceeeeeeeeeeeeeeeeceeeeeeeeeeeeeeeeeeseaaeeeeees 15 Calibrating the TOUCHSCICOMN 2 2 1c ncceceeeeeeeteeeneneeeeeeeeeeeeeneneeenenenneeteneneeenenennnee 16 Testing the Calibration eee te ee ee eee ee ee 17 Setting Ml 9 areneeserneen tenertecy tem r EER E AEE R a GIS a 18 Mo seMode ee e E S 19 Click on Touch MOJ mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmr rm 19 Click on Release mode cccccccccceeeeseeeeeeeeeeeeeeeesseeeeeeeceeeeeceaseeeeeeeseeeeeeaaeeees 19 Dragi Mode emma ere me tet moa ae er ete et eer reer er a a a 19 Double click Drag Mode sisiciccccccccsssestassacseandessd
23. ger Seles File Action View Help gt EE S RAZM S4 XP EN Batteries Computer Hs Disk drives 3 Display adapters 2 DVD CD ROM drives S Floppy disk controllers ag Floppy disk drives a gy Human Interface Devices Qg GeneralTouch Touchscreen USB Interface Sy IDE ATA ATAPI controllers 9 Keyboards 1 Mice and other pointing devices 15 GeneralTouch TouchScreen Serial Interface T5 GeneralTouch TouchScreen Serial Interface 15 GeneralTouch TouchScreen USB HID Interface GeneralTouch TouchScreen USB HID Interface B Update Driver Scan for hardware changes Properties b Sound video and game controllers Uninstalls the driver For the selected device Method 2 e Right click my computer properties advanced environment variables Page 37 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Environment Variables User variables For en Variable value TEMP C Documents and Settings en Local Se TMP C Documents and Settings en Local Se System variables Variable value ComSpec CAWINDOWS system32 cmd exe FP NO HOST C NO NUMBER_OF_P 1 Windows _NT C WINDOWS system32 C WINDOWS Click New Build a new user variable like the above Variable name DEVMGR_SHOW_NONPRESENT_DEVICES Variable value 1 Edit System Variable Variable name DEVMGR_SHOW_NONPRESENT_DEVICES Variable value
24. gned properly or may be unnecessarily small in size Once calibrated the information is saved by the touch controller for each video resolution Therefore you only need to recalibrate the touchscreen the first time you change to a particular video resolution When to Calibrate the TouchScreen You should calibrate the touchscreen in the following cases The first time you change to a particular video resolution for example 800x600 or 1024x768 or video mode of your monitor Your monitor s video card determines the available resolutions Any time the cursor does not follow the movement of your finger Page 15 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Calibrating the Touchscreen 1 Select the Calibration tab i GeneralTouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger 2 Click the calibration button which is at the right bottom Calibration targets appear on the screen in sequence Page 16 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Touch screen targets fro
25. hscreen Delete C Windows System32 GenTouch cpl GenPanel cpl GenCalib Exe Delete C Windows System32 drivers GenTouch sys GenStub Delete C Windows infioem inf oem PNF A Not every oem inf and oem PNF but just the ones that include GeneralTouch screen information Delete registry item HKEY LOCAL MACHINE SYSTEM CurrentControlSet Services GenTouch HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services GenStub USB Manual Uninstall Delete C Windows GenTouchScreen Delete C Windows System32 GenTouch cpl GenPanel cpl GenCalib Exe DeleteC Windows System32 drivers GenUsb sys Genfiltr sys Delete C Windows infloem inf Delete C Windows infloem Inf oem PNF A Not every oem inf and oem PNF but just the ones that include GeneralTouch screen information Delete registry item HKEY LOCAL_MACHINE SYSTEM CurrentControlSet Services Genfiltr HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services GenUSB Delete the device driver completely When uninstalling drivers it will still remain in registry Enum if you need to delete those records you can operate according to the following methods Method 1 Start run Page 33 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Type the name of a program Folder document or Internet resource and Windows will open it For you Open cmd Cx Input cmd then OK Input set devmgr_show_nonpresent_devices 1
26. long the edge of the screen Verify that the cursor reaches the full images area of the screen Be sure you can touch and activate all icons and menus across the entire screen If you need to recalibrate the screen make sure to touch the targets carefully It is possible that one of your touches did not register properly or you accidentally touched the screen in the wrong place during calibration Setting Tab GeneralTouch Touchscreen Properties X GeneralTouch Touchscreen Properties amp Calibration Settings Sound Diagnostics About Calbxation Settings Sound Diagnostics About Mouse Mode Mouse Mode Click on touch Drag Click on touch C Drag Click on release Double click drag Cick on release Double chck drag T Right cick Double click range 25 Right click Double click range 25 Drag Delay Drag Delay Senstivty Level L oe Cowes ae ae E You can use the Setting tab to customize the response of your touchscreen Mouse Mode It defines the touch actions that equate to a mouse click double click and drag Double click range It defines how fast you need to touch in order to produce a double click These settings also affect the double click range of the mouse Drag delay It defines how fast you want to drag Sensitivity level A It defines sensitivity that you want the touch response to be but not all types of controller have this function Page 18 of 43 Worl
27. m a position of normal use Press lt ESC gt key to quit A If you press ESC or do not touch the touchscreen within 30 seconds the system automatically cancels the calibration process with no change to the current settings 3 Touch the touchscreen and position your fingertip to completely cover the red target when touching the calibration target Make sure you Face the monitor directly Perform the calibration in the position sitting or standing in which you expect to use the touchscreen Touch the calibration target firmly and precisely with your fingertip Be careful to keep your other fingers away from the touchscreen as you touch the target A Do not use your finger nail if you have a Surface Acoustic Wave touchscreen as this technology will not work with a hard pointing device 4 Repeat these actions for additional calibration targets 5 Adialog box prompts you to test the calibration Test to make sure you are satisfied with the calibration results If not repeat the calibration process until you are satisfied Testing the Calibration Recalibrate the touchscreen if any of the following tests fail Page 17 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Touch randomly points on the touchscreen the cursor should be located underneath your finger when you touch the screen Drag you finger across the screen and check that the cursor follows your movements Touch each corner and a
28. nase EET EEEE A AA E ENEA 28 Mill leis tale MNO miocie ernaia anaa aaa aaa a aeaa aE aaka EEEE 28 Troubleshooting Ls a ee eee eee 28 Touchscreen Status lights arene ee ere aaa aad aade 28 Whatto do maarapererrereeerer a a free ntnr tar onreererenct sere nrpetererrrettrr el ansa seas irene nr rrnrrrerer 29 Cursor does not display ON SCIOGM sc cies cies coins cies chins ciles ceinsveesdeies ves teaseecdens vies doeteeeee 29 Cursor does not reach out to Edges Of Screen cccceeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 29 MS UST is JItt I a ee 29 Cursor flutters or is lost completely cccceccececeneseseeeeeeeeeeeeesenesenenenenenenes 30 Double click on touchscreen doesn t WOK cece eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 30 Operating Two Serial Devices ccccceeccceceeeeseeseeeeeeeeeeeeeaseeeeeeeeeeseeeeeeeees 30 TOUCH not works ee ee aaa aa sisi bolagrichai hios aoi os sii i ii aise 30 a EEE ERO ERE ere RET ERE PEE er ety ere Ree Re ere ne merry rerer ere nere eter reer yer or mer rear ae 32 PROS MGI A ceca E E E E E A secaaasaeacnereieeeasesae 32 Miscellaneous Information s2cc25 c5c2cc5s55c2sccssecsactecscsactecssackecsnsacsecsssacecsssacsenscbaees 32 Touchscreen Driver Settings eeeeeeeeeeeeeeeeeeeereenreennnenenenennnneenenennenneenne 32 Touchscreen Care and CIO ning ccccceccceseceneseneceneceneseneseneseneseneseneseneseneees 32 How to Uninstall Software Manually
29. ng Touch Solutions Provider www generaltouch com GENERA oh A You can choose USB or COM or both to install Hardware Installation A The software you are installing for this hardware GeneralT ouch TouchScreen Serial Interface has not passed Windows Logo testing to verify its compatibility with Windows xP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing STOP Installation Hardware Installation A The software you are installing for this hardware GeneralT ouch Touchscreen USB Interface has not passed Windows Logo testing to verify its compatibility with Windows xP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway 5 Page 10 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Hardware Installation The software you are installing for this hardware GeneralT ouch TouchScreen USB HID Interface has not
30. nt You can run Windows programs and use touch input without any program modifications Page 7 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Touchscreen Control Panel You can use GeneralTouch Touchscreen Control Panel CPL software to set your preferences for the way touch will work such as having a beep sound when you touch or to set the touch click on touch or un touch These features are explained in Section 3 Touchscreen Control Panel You can also use the control panel to calibrate the touchscreen and see the diagnostic information Touchscreen Calibration Utility The Calibration Utility allows you to calibrate the touchscreen directly without opening the GenTouch software control panel The GenTouch software it gives you three ways to calibrate your touchscreen according to your application 1 Just click the calibrate icon to finish the calibration 2 You can draw an area to calibrate to finish the calibration 3 You can edit the coordinates into notebook and then finish the calibration Touchscreen Uninstall Utility The Uninstall utility automatically deletes all GenTouch software components from your computer and removes all GenTouch software entries from the system files A manual method of uninstalling the software is given in Appendix A Installing GenTouch Software We have added some new function in to V4 2 1 103 and it can now install the USB and Serial COM drive
31. ntioned herein that are trademarks or registered trademarks are the property of their respective companies All rights of these documents are reserved by GeneralTouch Technology Co Ltd IMPROTANT NOTICE TO PURCHASER Specifications are subject to change without notice GeneralTouch s Products and software are warranted to meet their published specifications from the date of shipment and for the period stated in the specifications GeneralTouch makes no additional warranties express or implied including but not limited to any implied warranties of merchantability or fitness for a particular purpose The User is responsible for determining whether the GeneralTouch Products and software are fit for the User s particular purpose and suitable for its method of production including intellectual property liability for the User s application If the product software or software media is proven not to have met GeneralTouch s warranty then GeneralTouch s sole obligation will be at GeneralTouch s option to repair or replace that Product quantity or software media or to refund its purchase price GeneralTouch has no obligation under GeneralTouch s warranty for any Product software or software media that has been modified or damaged through misuse accident neglect or subsequent manufacturing operations or assemblies by anyone other than GeneralTouch GeneralTouch shall not be liable in any action against it in any way related to the Products
32. on Settings Sound Diagnostics About r Device GD Device GTTUSB1 Product Information Vendor Controller Version Hardware Version Software Version Controller Interface Power GeneralT ouch ST6001SU NA V2 2 USB1 1 DCI Page 22 of 43 World Leading Touch Solutions Provider GENERA oh www generaltouch com GENERA oh For Serial COM GeneralTouch Touchscreen Properties nia Calibration Settings Sound Diagnostics About Device E Device MIHA G Product Information Vendor GeneralT ouch Controller Version ST6001SU Hardware Version NA Software Version V2 2 Controller Interface R5232 Power DC12 The diagnostics tab provides you with basic information about the status of the controller attached It provides the following information Vendor defaulted to GeneralTouch Controller version Hardware version Software version Controller Interface if you use serial port controller it will be RS232 if it is USB it will be USB Power generally this is 12V or 5V This information is retrieved from the controller directly It means that if you can read this information the controller connecting cable and driver installation are communicating to some degree which can be helpful in fault finding Page 23 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Multiple Touchscreens
33. or software for any loss or damages whether non specified direct indirect special incidental or consequential including downtime loss of profits or goodwill regardless of the legal theory asserted Document Title GenTouch Software Installation User Guide Document Version Version 1 3 Main reference GenTouch software V4 2 1 103 Page 2 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA ch Table of Contents Copyright 2002 ZOU atiusenedaiaredsrandiunahalanabebani taeda mea oisghaiai aosr arh isie Aigh sisi 1 bisclaim eeereenr errors ne eeeree seen ererneretrne reser r srrererrert rere tereterrnr reer rtrrrr trent rr tere srerrerr retire 1 Trademark Acknowledgments xe reccccecteedseexseatscacdeadseacteacseacddaseacsdatsdacdeatseancdatseaesden 2 Pee E EE A Per ire AE Pe POPY EANA Nee aoe eT maT oe me eee 5 introd ctiON cscs HIGH ais iii ie eh sisi ai isna na Easa aoi aise ai ah seas ha ama ea rene rt 5 Abo t this Manu al s sess areare a se aged nn ee A AEEA AA e AEE AAE 5 GeneralTouch Support Services eeeeeerrrrrrrrrrrrrrrerrrrrnnrererrrannnnnnreerrrernnnnrreees 6 Contact iNformatiON sssi a a a a aa eE 6 P E E E ee ee ee ee eee 7 Software Installation aaa iaiaaeaia a aia an aa i aaa a iaaea 7 Install the GenTouch Software sisscsvevsscssserscariventnenssusbeansreraoenpdesssenanarseerinenbeasneacaces 7 GenTouch Software OVerview cccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaee
34. ouch the centre of each target firmly and precisely lf after re calibration the cursor still does not reach out to edges of screen be sure you set the right screen size and also refer to the touchscreen size set in the control panel After you set the size again you must re calibrate If the problem still exists please contact GeneralTouch s Technical Support for further information Cursor is jittery Cursor jumps or bounces suddenly across screen You are most likely touching the screen in more than one spot at the same time Be sure to point and touch with one finger only Keep your other fingers away from the touchscreen Do not rest your hand on the monitor or bezel while touching the screen Page 29 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP A uch Cursor flutters or is lost completely Make sure your controller is well grounded or not mounted close to any major source of electrical noise If not the internal PCB will be affected as will the data communication between the host computer and controller A If you see the above symptom and you have purchased one of GeneralTouch s integrated monitors please contact Technical Support directly as warranty restrictions mean you are not able to open up the unit and investigate as implied above Double click on touchscreen doesn t work Use the Settings tab to choose double click mode and adjust range The double click range defines the spac
35. ovider www generaltouch com GENEP A uch panel on the back of the monitor to allow access to the LED if you have purchased one of GeneralTouch s integrated monitors touch the screen to determine if the LED brightens If not check that the controller has power or contact GeneralTouch s Technical Support If the LED is flashing refer to the touchscreen status lights for a possible errors Reset the touchscreen and its controller Turn off both the computer and the monitor wait a few minutes and then turn on each device again If the touchscreen is still not communicating after checking the hardware verify that any previous loaded hardware software that used the same COM port as your touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the system files If GenTouch software has located the appropriate communication port the diagnostic tab will contain a COM port number or USB If the touchscreen was not found this will be listed as unsupported If the problem is not identified please contact GeneralTouch s Technical support directly for more information Page 31 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Appendix A Miscellaneous Information This appendix contains information on e Touchscreen driver settings e Touchscreen care and cleaning
36. passed windows Logo testing to verify its compatibility with Windows xP Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway Click Continue Anyway Completing the Touchscreen Setup Once you ve installed the GenTouch software you can optimize the performance of the touchscreen using the software control panel You can adjust settings for touch mode touch sounds double click range and other options Uninstalling GenTouch Software The Uninstall program removes all GenTouch software components from your computer These components include GenTouch software files directories program folders and folder items The uninstall program also removes all GenTouch software entries from the system registry files To uninstall GenTouch software If you want to uninstall both USB and COM please follow the steps as below 1 Make sure the GenTouch software and windows control panels are closed 2 Click on start gt All Programs GenTouchscreen Uninstall Or Click on start gt Control Panel gt Add or remove programs gt GeneralTouch Touchscreen Driver 3 Follow the instruction
37. r at the same time To install the GenTouch software 1 Make sure you have completed the appropriate hardware connections as shown in your reference guide The connections differ depending on your controller type 2 Power on your system Make sure no other applications are open 3 Insert the CD into you CD ROM drive or run the downloaded software 4 Browse to the folder and find GenTouch software double click the Setup exe file Page 8 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA on GenTouch File Edit View Favorites Tools Help Back S Search E gt Folders oi Address C GTDrv4 2 1 103SU_2KXP ST_EN GenTouch File and Folder Tasks a LJ fel mj Rename this file amd 4 APP ia64 D Move this file B Copy this file iy a Publish this file to the Web ae i genfiltr cat Genfiltr inf GenInstall exe Geninstall i CS E mail this file of a B X Delete this file Other Places a GenInstall_ GenSetup inf gentouch cat GenTouch inf E GTDrv4 2 1 1035U_2KXPVE My Documents Sh O Shared Documents genusb cat GenUsb inf iQ My Computer My Network Places Details Touchscreen port setting ED G Please select touchscreen device Our touchscreen uses the following interface to communicate with your computer Here are the devices existing in your computer Please select the device which your touchscreen is attached to Page 9 of 43 World Leadi
38. ropriate display drivers if necessary you need to install the driver manually Page 24 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP Af ich Configuring Windows for Multiple Monitors You must configure Windows for multiple monitor support If necessary refer to your Windows documentation for more information For dual head video cards you may have to further configure using the Advanced tab from the Windows Control Panel Consult your video card documentation for additional details To configure multiple monitors in Windows 1 Open the Windows Control Panel and double click the Display icon 2 Select the settings tab 3 Activate each monitor by selecting it and then checking Extend my Windows desktop onto this monitor or by right clicking the monitor icon and selecting Enable 4 Display each monitor s label by clicking Identify or by right clicking its icon and selecting Identify 5 Click and drag the monitor icons to position them according to the physical layout of the monitors Display Properties Display Properties _ Themas Detktop ScreenSaver Appearance Settings Themes Desktop ScreenSaver Appearance Settings Drag the moritos icons to match the physical arrangement of your moritoes Drag the monitor icons to match the physical arrangemert of your monitors Display Dul 2 Plug and Play Morito on RADEON 550 Secondary 1 Plug end Play Monitor on RADEON 9550
39. roubleshooting Troubleshooting Overview This chapter provides tips and strategies for solving problems you may encounter with the touchscreen either during installation or in normal use GeneralTouch is committed to helping you get the most out of your touchscreen If you are unable to resolve your problem using the trouble information contained in this section contact GeneralTouch Technical Support directly If you are experiencing problems with the touchscreen check that all cables are connected properly and restart your system For Serial controllers if your touchscreen or mouse is not working the communication settings may be incorrect If both devices are trying to use the same communication port or IRQ a hardware device conflict may result The touchscreen cannot share an IRQ with another device Verify that any previously loaded hardware software that used the same COM port as your touchscreen has been uninstalled Just because the hardware is disconnected does not mean that the software is not claiming the port Ensure that all components are completely removed from the system files Touchscreen Status Lights All of GeneralTouch s controllers have a light emitting diode LED that indicates the status of the touch system by the pattern of flashes that it displays When you first power up a touchscreen the LED initially goes bright for about 3 seconds then dims When you touch the screen the LED should brighten again If
40. s to remove GenTouch software If you just want to uninstall USB or Serial COM drivers please follow the steps below 1 Make sure the GenTouch software and windows control panels are closed 2 Select Device manager gt Human Interface Devices or Mice and other pointing devices choose the related touchscreen interface gt uninstall Page 11 of 43 World Leading Touch Solutions Provider www generaltouch com GENERA oh Device Manager E is x File Action view Help e gt R ARA XP EN w Batteries Computer See Disk drives E Display adapters HA DVD CD ROM drives 4 Floppy disk controllers J Floppy disk drives ig Human Interface Devices f Generallouch Touchscreen USB InterFace 4 IDE ATAJATAPI controllers ae Keyboards Mice and other pointing devices BB Network adapters Y Ports COM amp LPT SB Processors i amp SCSI and RAID controllers 1 Sound video and game controllers System devices Universal Serial Bus controllers If items still remain in the computer you should manually remove them This is perfectly normal as several files remain in use until you restart the system Page 12 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP AS Such Touchscreen Control Panel GenTouch Control Panel You can use the Control Panel to change the settings for your system You can change the calibration me
41. thod touch modes cursor options and diagnostic tools to suit your preferences GenTouch Control Panel Overview The GenTouch control panel consists of tabs that allow you to determine the best settings for your touchscreen configuration Generalfouch Touchscreen Properties Calibration Settings Sound Diagnostics About Touchscreen calibration utility converts touchscreen coordinates into screen video coordinates Calibrate your touchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with your finger a Page 13 of 43 World Leading Touch Solutions Provider www generaltouch com GENEP Af ich Use the calibration tab to calibrate the touchscreen for the current video resolution Use the settings tab to define the touch mode drag delay and the sensitivity level Use the sound tab to set beep mode and beep duration Use the diagnostic tab to show basic information about the attached controller Use the about tab to show information about the current version of software Opening the GenTouch Control Panel Click Start Settings Control Panel and double click the GeneralTouch touchscreen icon File Edit View Favorites Tools Help Q ch PJ B Ko Search Folders Ea Address Control Panel Accessibility Options GB Switch to Category view C s ETE A
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